Victim Support is looking to recruit a part time Research Officer, this is a fixed term contract to cover for maternity leave, which is currently anticipated to last 12 months. The role can be home based or in our offices in central London.

The successful candidate will have the opportunity to work as part of a research team, manage and conduct various research activities, analyse results, generate original ideas, and write publications.

Victim Support (VS) is the leading independent charity in England and Wales for people who have been affected by crime and traumatic incidents. Understanding the experience and needs of victims and witnesses of crime is central to the charities' aims and vision. As a Research Officer the successful candidate will have the opportunity to join a highly respected research team who captures the voice of victims and promote evidence based recommendations to improve their access to services, the services available and their experiences of the criminal justice and other systems. To be successful in the role you will need to be a strong team player with relevant experience in qualitative data collection methods with vulnerable people, and to be able to manage research and administrative activities.

VS's in-house research team have extensive experience of producing evidence-based reports on victims' needs and experience: 14 over the past five years. Our past research has also looked on the needs and experience of victims as a whole (see for example: 'Crime and Covid-19: How victims and survivors have been impacted by the pandemic' and 'Understanding Victim of Crime'), as well as focused on specific groups of vulnerable victims, such as victims with mental health problems, children and young People, victims of hate crime and those bereaved by Homicide (see for example Doing Better for Victim with Mental Health Problems in Kent' and 'Living with Loss'). We involve in our research vulnerable victims and those who do not engage with services as well as engage with local practitioners.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Police vetting, Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Our mission at CTA is to champion, connect, support and grow a thriving community transport movement across all parts of the UK. Community transport operators have a great story to tell and it is CTA’s job as their national membership body to help them tell it and to support them to develop excellent services that can transform lives and communities.

Our work here in Scotland is integral to this. We have around 150 members across Scotland who all provide accessible and inclusive transport solutions in our cities, our rural areas and our islands. 

We are excited to be recruiting for our new Director for Scotland. The post holder will lead the development and delivery of CTA’s research, policy and public affairs work in Scotland. They will make sure our policy is designed to create value for our members and further their aims. The role will innovate and seek creative transport solutions and policy options that will be fit for the specific context in Scotland but must also be aligned to wider UK policy work and developments across all of the devolved countries. If you like the sound of this challenge and have the qualities and potential to rise to it, then we’d love to hear from you! 

Location is flexible with an expectation that a reasonable amount of time will be spent in Edinburgh with travel to our other offices and locations across the UK.

About Glitch

Glitch is a UK based charity committed to ending the abuse of women and marginalised people online. Through workshops, training, reports and programmes, we equip our intersectional community to become the digital citizens we need in the world today. From grassroots to systemic change, we advocate for an online world that is a safe space for all. Glitch was founded in 2017 by Seyi Akiwowo, a former politician and Digital Leader of The Year 2019. 

Job Description

Role: Chief Operations Officer - COO

Reports to: Seyi Akiwowo, Founder and CEO 

Responsible for: All internal relations including organisational development, growth and finance.

Roles Managed: 

• Programme Manager

• Head of Communications and Public Fundraising (to be recruited - interim consultant currently in place)

• Policy and Research Lead (to be recruited - this post will line manage Policy and Campaigns Manager in interim)

• Finance Manager (Consultant)

• Fundraising Manager (Consultant)

Pension: 3% employer and 5% employee pension contribution

Working pattern: Full time (37 hours), remote and flexible working available- option of working 4 days per week (heavily encouraged as an organisation)

Holiday: 28 days including Bank holidays and 3 days over the Christmas period. After three years continuous service you will be entitled to two extra days annual leave for every completed year of service, up to a maximum of 10 extra days of leave.

Employer: Glitch ( Charity Number 1187714 )

Hiring Manager: Seyi Akiwowo

Place of Work: Remote working with some travel required for in person meeting once restrictions lifted

Benefits:  Our team’s mental health and wellbeing is a top priority. We aim to support creating an environment where everyone can bring their best selves by creating an open culture through regular check-ins, group meditation sessions and complimentary access to the She can. She did. benefits programme, including Vala Health support. We also have a supportive parental leave policy.

Glitch will consider job share applications from two candidates who choose to apply for the role together via a shared application.

Role Overview

The COO is a pivotal role in the growing Glitch team and is responsible to the CEO, supporting them in the delivery of the charity's mission and objectives and in leading the strategic and sustainable development of the charity. The COO will lead on all internal relations while the CEO leads on all external relations. Alongside the CEO they are responsible for building on and delivering Glitch’s 3 year business plan and organisational development plan. The COO is specifically responsible for the financial wellbeing and risk management of the charity, governance and operations, business development, management of staff, and measuring the growth and impact of Glitch’s work. They will co-lead on public and private funding partners, and with the CEO ensure excellent communication with Glitch’s Board of Trustees. The COO will also support the CEO in exploring new business and income opportunities with support on product development, forecasting and reporting.

Role Responsibilities 

Organisational management and organisational development 

• Build on and deliver on Glitch’s 3 year business and organisational development plan

• Regularly set, measure and report against organisation and project targets, evaluate growth and impact; ensure value for money, create space for pivoting and maximising of all resources and opportunities

• Ensure efficient and streamlined processes are implemented and workflow management software is being effectively used

• Improve data management processes in line with data protection and safeguarding requirements

• Develop organisational management information systems and processes for the CEO and Board, including strategic plans, impact reports and management accounts

Financial wellbeing, fundraising and new business development

• Oversee financial management of Glitch including delivering on our 3 year finance strategy to ensure financial sustainability and implementation of controls

• Oversee our fundraising and income generation strategies and growing our fundraising capacity and implementing processes including our CRM system Beacon

• Alongside the CEO grow our corporate partnerships, brand ambassadors and long-term partners

Leadership and Staff Management

• Lead and ensure good and sustainable team culture based on our feminist and inclusive organiation values for our diverse staff, volunteers, consultants, clients and the community we serve

• Provide leadership in professional development, management and regular performance appraisals of Glitch’s staff, with specific responsibility for the management of the Programme Manager, Head of Communications andFundraising, Head of Policy and Research, Finance Manager (Consultant), Fundraising Manager (Consultant).

• Develop an international communications strategy and lead on the development of internal communication processes of the organisation to ensure collaboration and awareness of organisational change

• Lead on the recruitment and growth of the team to ensure that Glitch’s team structure is responsive to the organisation’s needs and enables successful delivery of all plans. Upcoming priorities include Chair of Trustees, Business Development Manager

• Ensure that Glitch’s Team Handbook is regularly reviewed and developed, and understood and followed by all staff

• The primary mode of communication is English, thus the highest level of proficiency in the English language (both spoken and written) is essential.

Governance, Operations and Risk management

• Ensure good governance of the charity and that all statutory matters are dealt with in a timely fashion

• Responsible for assessing and managing organisational risk, including reputational risk and disaster scenario planning

• Communicate and provide reports to the Board and various committees, enabling timely authorisation and feedback of activities on priorities and budgets; maintain an open and collegiate working relationship with the Trustees

• Support the Chair in recruitment and development of the Board of Trustees, including training and production of the annual Trustee Report

• Ensure that Glitch’s policies and practices are regularly reviewed and developed and always fulfill best practice. These include, but are not limited to: Equality and Diversity; Access and Inclusion; Health and Safety; Safeguarding; Financial Controls; Fundraising; Data Protection; Privacy.

• Work with HR and IT agencies to ensure they are supporting the needs of the team and organisation and are compliant with key policies.
   

Person Specification 

Essential

• Substantial experience in creating and delivering organisational and financial plans,

• Is an effective, efficient and a values-based leader, able to work well remotely with a small team, including with an external- facing CEO

• Excellent interpersonal, line management, team building and team culture development skills

• Proactive and organised approached to work, unafraid to use initiative and implement improved processes

• Aptitude in decision-making and problem-solving

• Ability to communicate effectively at all levels of the organisation and externally

• Ability to manage multiple priorities and tasks and keep up-to-date with different schedules and developments

• Ability to collate, analyse and present data in reports to the CEO and trustees

• Ability to work independently and manage own workload

• Excellent digital skills and comfortable working with new systems and apps

• Understanding of and sympathy with the aims and objectives of Glitch and a commitment to learning, listening and personal development 

• Commitment to intersectionality and Equality and Diversity principles

Desirable 

• Knowledge of safeguarding and data protection procedures and practice for charities

• Good knowledge of Google Workspace, Beacon, ASANA, Notion

• Track record of outstanding performance in COO role or relevant role (operations and management of small charity and/or start up, HR, business administration financial leadership or an executive role working with a CEO)

• Knowledge of tech or gender rights or human rights. 

The Recruitment Process

Our recruitment process aims to see candidates at their best. That’s why we set out the process from the beginning. We will ask you to show your skills, not just talk about them—through examples of your work or an exercise. 

We start with a 30 minute initial phone (not video) interview with Seyi Akiwowo, our CEO, who will be responsible for the COO role. This will take place on 26th and 27th August. This will focus on your experience and application questions. Preparation is not needed.

The second interview will be a values and part 1 competency based interview, based on the person specification. This will take place on 1st and 2nd September and will be with Seyi Akiwowo, CEO and a member of the Glitch team you’ll be responsible for line managing. 

The third and final interview will be with Seyi Akiwowo, CEO; Carly Kind, Chair; and another member of the Glitch teaml. This will take place on 9th September. This will be a part 2 competency based interview and there will also be a timed interview exercise before the final interview. Before appointment you may also meet some of the Trustees.

During the process, we will ask to talk to referees including people you have previously managed.

We will update you with as much notice as possible if we have to adapt our recruitment process.

How to Apply

Deadline to apply: Tuesday 24th August, 2021, at 12pm BST.

Only applications sent via application link will be accepted. You will need a gmail account to sign in and receive a copy of your application. Please remember to attach your CV and on your CV include contact details of two references. 

There will be two Q+A drop-in sessions in August, this will be an opportunity to find out more about Glitch, the team, our work and ask us questions. Please keep an eye out on our social media and website for confirmed details of these sessions.

We prefer to sift applications anonymously. Please use your initials rather than your name and leave identifying details such as email addresses off your CV.

Please note that to keep our recruitment process open and fair, we will not negotiate salaries outside the advertised range.

Applications via email will not be accepted. Please note that, as we receive a huge volume of applications, only short-listed candidates will be contacted. Position remains open until filled. 

Livability are seeking to appoint an experienced Head of Database and Supporter Services to lead their data management, data insight and supporter services function. Location preference for working out of Gateshead office. But willing to be flexible on location for the right candidate, with London-based office in North Greenwich.

2020 was an incredibly successful year for the fundraising team, launching our emergency appeal to support vulnerable people with disabilities across our network of care homes in England in Wales. This year we are planning to build on this success as we seek to reach out to new supporters across all fundraising functions.

You will be joining the charity at an exciting time as we have just merged with our marketing and communications colleagues to develop a new fundraising, marketing communications team. You will enjoy working within a talented and driven team who are continually inspired to do all we can to raise vital funds for the people we support across our education, care and rehabilitation services.

The Head of Database and Supporter services will ensure the efficiency of systems and that processes are maximised, whilst adhering to sector-wide best practice and legal requirements. They will also ensure fundraising teams are provided with data insight and analysis to ensure fundraising activities are effective and impactful. The role will also ensure we process donations efficiently and provide outstanding supporter care through our shared services team.

The successful applicant will have extensive experience in database management and an in-depth knowledge of data protection issues as well as compliance issues with data processing. They will be a team player and a great communicator, with an enthusiasm for gaining insight into our supporter base to ensure we deliver an excellent supporter experience.

Working arrangements: Mixture of office/home-based, to be agreed on appointment.

What we offer

We offer a range of benefits including a generous annual leave and pension scheme, life assurance, eye care voucher scheme, paid training & DBS/AccessNI, flexible working, employee assistance programme, fitness and social initiatives.

Other information

Livability is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check.

Livability is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.

Supporter Engagement Office
Location: Milton Hospice / work from home
Hours: Full-Time, 37.5 hours per week
Job Type: Permanent
Salary: £23,000 - £25,000 per annum (dependent on experience)

This is an exciting time to join this growing and ambitious team, as we work towards a new fundraising strategy. We are looking for an individual with good customer service experience, who can proactively engage, build relationships and provide high levels of stewardship to a variety of supporters.

The Supporter Engagement Officer will be a varied and essential role at the heart of EACH’s fundraising directorate and liaises with all parts of the charity.

This role will manage the delivery of timely, targeted, relevant and engaging communications to our various supporters. You will play a key role in engaging and working collaboratively with internal and external stakeholders.

Some of the main responsibilities of this role include:

• Being the first point of contact for supporters by telephone and email
• Writing letters of thanks in a thoughtful and personalised way
• Resolving complaints
• Improving Supporter Care processes and procedure
• Producing our supporter magazine ‘Footprints’
• Providing support to the Individual Giving team with delivering supporter engagement and fundraising campaigns to supporters.

This is an excellent opportunity for someone interested in taking their next step up into a supporter focused role that you can really make your own.

About you:

We’re looking for someone who’s a confident, natural communicator, and who can be empathetic when dealing with supporters. You’re passionate about people, and you’ll always put our supporters first. You’ll have excellent organisational skills and attention to detail and you’ll be good at building rapport with supporters and colleagues alike.

About us:

East Anglia’s Children’s Hospices (EACH) cares for children and young people with life-threatening conditions across Cambridgeshire, Essex, Norfolk and Suffolk and supports their families. Our family-centred approach includes specialist nursing care, symptom management nursing, short breaks, wellbeing activities, therapies, counselling and volunteer services in the family home; all meeting the individual needs of the child, young person and whole family.

We offer families flexibility and control over where they receive their care and support, including where their child dies; at home, in hospital or at one of three hospices at Milton (Cambridge), The Nook (Norwich) and The Treehouse (Ipswich). More than half of our care and support is delivered in the family home and community, in surroundings familiar and comfortable for the family.

Our hospices aren’t just about end of life care; they’re often very happy and fun places, where young people can live life to their full potential. They are places where families feel safe, at home and where they can spend quality time together; enabling parents to be parents not caregivers. When time is short, we help families make the most of their precious time together and create memories that last forever.

Working with us:

This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.

EACH is an equal opportunities employer and welcomes applications for all sections of the community. EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications.

We are currently working remotely due to Covid-19 restrictions, but have offices based in Cambridge, Norwich and Ipswich. We offer flexible working and we envisage once Covid restrictions are lifted, this role will be split between working from home and working in the Cambridge office.

Closing Date:  8th August 2021
Interview Dates:  16th /17th August 2021

To Apply and for More Information:

If you would like to apply and find out more about this position, please click the apply button and follow the instructions on our website.

No agencies please.

We’re looking for an Education Community Manager to support, manage and grow our community of teachers delivering Apps for Good courses across the UK. If you have experience supporting and growing online communities and have an interest in how tech education can empower young people by providing them with the skills to change their world we want to hear from you.

Who we are:

Apps for Good is a small independent charity giving young people the skills they need to thrive. For 10 years we’ve worked with teachers to unlock the potential of over 200,000 students around the UK and beyond. Our programmes support young people with the skills and confidence they need to thrive and empower them to be the purposeful innovators of the future.

We’re now embarking on an exciting new chapter. Young people, especially those with experience of disadvantage, are not learning the skills they need to create innovative solutions to climate change. We are creating a new programme, building on our existing methodology, experience and networks, so that young people can thrive in a transformed post-carbon economy.

Students are supported by over a thousand technology and business professionals who serve as expert volunteers for our students, as well as our corporate partners, including Spotify, SAP, Salesforce, LEGO, Bank of New York Mellon and Deutsche Bank.

The Team:

We are a small, close-knit, highly ambitious and energetic team who all believe strongly in our mission and values. If you believe in the power of technology and education, then you will be the perfect fit for us.

The Role

As the Education Community Manager, you will be part of our Education and Engagement Team, along with the Head of Education and Engagement and the Education and Youth Support Assistant. You will have the opportunity to be the face of Apps for Good for our teachers, problem solving with them and ensuring they have the support they need to deliver our courses. You’ll be responsible for building quality relationships with our community and supporting teachers with key course milestones as well as tracking metrics and capturing, managing and reporting educator feedback and user research. You will also help with recruitment of new teachers to grow the community.

As part of a small team, you’ll get to work hands-on driving our communications and engagement with our teachers, contributing your ideas and insights directly to our strategy, whilst also being part of our new climate programme from the ground up. This is a great opportunity to work with an engaged and committed community of educators with plenty of opportunities to develop and learn. Don’t worry if you lack sophisticated computing knowledge or background - we offer lots of support, so all you need is a willingness to learn more about our courses.

Specific Responsibilities:

• Manage and build quality relationships with our community of teachers leading on day-to-day communication, overseeing all inbound enquiries via phone, email and Intercom chat
• Work with our comms manager to develop and implement a communications plan and create engaging teacher communications, such as newsletters and course updates
• Track manage and report on metrics and other data related to teacher sign up and activity
• Support teachers with key course milestones, including requesting volunteers, hosting and attending events and entering Apps for Good competitions
• Support the process for capturing, managing and reporting Educator feedback stories and user research
• Work with Head of Education & Engagement & wider team on continued engagement strategy with our corporate partners and our school community
• Organise and manage online training sessions with educators
• Organise & facilitate webinars with educators
• Support the development and implementation of strategies to recruit and engage teachers
• Support additional projects including course pilots and corporate partnerships where appropriate
• Opportunities to deliver face to face workshops and other programmes with students

Requirements

Essential:

• Evident interest in education and enthusiasm for working with teachers
• Great self-starter who can oversee projects from start to finish
• Three years or more experience working with online communities, in marketing or communications
• Outstanding organisation skills and attention to detail
• Excellent written and oral communication skills
• Experience managing data and presenting metrics
• Effective time management
• Positive, proactive and flexible approach to problem-solving
• Great interpersonal and teamwork skills, with the ability to work across the team and with external organisations

Desired:

• Experience working or volunteering in the education space
• Experience of presenting at events/conferences
• Experience delivering workshops / content / training to educators and young people.

Benefits

This is a permanent role working remotely with regular travel, mostly to London, on a semi-regular basis for team meetings and travel (within reason) across the UK to meet our communities of educators and students. We offer flexible working, health care insurance, 24 days holiday and extra days off over Christmas, plus you get your birthday off.

We are committed to developing our team and supporting their career aspirations. We are incredibly proud that colleagues have gone on to work for organisations such as Pearson, the Government Digital Service, Tech UK, University of Salford, checkout com and Times Higher Education.

We have a long history of flexible and remote working across our team and believe everyone should have a good work/life balance while contributing to work they care about. 

We embrace a diverse range of perspectives, skills, experience and knowledge within Apps for Good. Joining a small collaborative team means you’ll contribute to a variety of projects and everyone across the team has their voice heard and contributes to our strategy and operations.

How to apply

Please submit a CV and around 500 words describing why you’d like to join the team and how you meet the role requirements.

Supporter Care Officer

Are you a strong administrator with customer service experience? As Supporter Care Officer, you will often be the first point of contact for the charity’s supporters. If you are a confident, natural communicator who is passionate about working for an organisation whose vision is of a world where everyone has access to the Bible and can recognise its value for them, their families and communities… then we want to hear from you!

Position: Supporter Experience Officer

Location: Flexibility available, but regularly required to work in Swindon (M4 corridor)

Hours: Full Time

Salary: Up to £18,500 pa, plus competitive benefits package

Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day’s holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Annual Staff Day, Life Assurance, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee and free car parking

Closing Date: Friday 30 July 2021

The charities mission is to bring the Bible to life around the world, driven by the conviction that when people engage with the Bible their lives can change, for good.

The Role

The Supporter Care Officer is often the first point of contact for supporters, so you will be responding to a variety of questions regarding appeals and products. Your work will include all elements of administration and customer service support including maintaining supporter records, placing orders and supporting events for the organisation, often dealing with a cross section of the public via email, telephone and letter.

The organisation is currently working remotely, but in this role you will be required to visit and work at the Swindon office at least once a week. You will also enjoy benefits such as flexible working, pension scheme and flexible benefits.

About You

The role requires a broad knowledge of the organisation and understanding of the charity’s Christian ethos. The Supporter Care Officer also provides a service to internal staff for whom you will book travel and act as an information hub.

You will have experience in customer service and administration with knowledge of using CRM’s and Microsoft office.

The charity is proud to be an Equal Opportunity Employer, who values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community.

If you think this describes you and you have the legal right to remain and work in the UK, then we’d love to hear from you. Please submit your CV together with a 250-word statement that sets out your skills and experience in relation to this role.

About the Organisation

The charity’s mission is to offer the Bible to the world. Its vision is of a world where everyone has access to the Bible and can recognise its value for them, their families and communities. Working for a Christian charity, this is a great opportunity to work for an investor in people gold employer who have won awards for their excellence in investing in people. The organisation is committed to the development of all staff, with fantastic charity-sector benefits to help motivate and retain exceptional people.

You may have experience in areas such as Supporter Experience, Support Officer, Fundraising Assistant, Charity, NFP, Not for Profit, Supporter Care, Supporter Care Officer, Supporter Experience Officer, Supporter Experience Assistant, Customer Experience, Supporter Helpdesk, Admin, Administration, Administrator, Customer Service, Customer Service Executive, Customer Service Support, Supporter Care Administrator, Support Care Admin, Supporter Care Coordinator, Fundraising Assistant, Lead Administrator, Project Administrator, Charity Administrator.  

This is a really exciting time to join the Bone Cancer Research Trust (BCRT). As we emerge from the impact of the pandemic, we are more determined than ever to raise as much funding as possible to drive forward life-saving research and give hope to patients & their families.

Our community and patients are at the heart of all we do at BCRT, we put our relationships with supporters first and this has been a driving force in our success. This is a fantastic opportunity to be part of a forward-thinking, dynamic and truly supportive fundraising team.

The Role

In this new role, you’ll be the face of BCRT within the South of England and will maximise income and awareness by taking ownership of fundraising activity across this region and by building long-lasting relationships with our supporters. Your role is essential to BCRT’s overall fundraising strategy and you will raise income from three key income streams:

• Special Funds
• Community Fundraising
• Regional Corporate Fundraising

You will be the primary contact in the South of England, managing & nurturing several high-value Special Fund relationships, as well as providing individuals and corporate supporters with the very best supporter experience. You will also respond to and manage emerging fundraising opportunities as they arise throughout your region.

About You

The ideal candidate will bring a mature attitude and the ability to effectively and empathetically connect with a range of supporters including patients and their families. You will be a proactive self-starter with a positive ‘can-do’ approach – instinctively following opportunities across your area. With at least 2 years’ fundraising experience, you can sense what the next step should be to build and maximise opportunities with supporters.

With a true passion for exceptional supporter care and above all, an ability to naturally build rapport and quickly establish long lasting relationships, your impressive track record of raising funds will speak for itself.

If this sounds like you, we would love to hear from you!

Candidates ideally will live, or plan to live within the South of England. Please note, travel to BCRT's main office in Leeds will be required periodically.

Application Process

1. Application Form & CV submission closing date: Sunday 25th July

2. Initial telephone interviews: will be conducted as applications are received

3. Face to face interviews: W/C 26th July or 2nd August*

*Likely to be conducted via Teams or Zoom video call

For more details please see the full Job Description. 

Supporter Experience Officer

We’re looking for an enthusiastic and motivated Supporter Experience Officer to join our Mass Engagement team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives.  To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

Position: Supporter Experience Officer

Location: Homebased, U.K nationwide

Hours: 35 hours per week

Salary: £26,000 per annum (inner London weighting £3,299 per annum/pro rata or outer London weighting £1,755 per annum/pro rata may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 30 July 2021

Interview Date: 12 August or 13 August 2021

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

The Role

The Supporter Experience Officer will be responsible for delivering excellent supporter experiences integrated across different products and audiences to drive income growth. This will include individual giving, lottery, in memory and mass fundraiser products. You’ll work on delivering our busy and successful appeals programme, our newly revamped welcome journeys and will work with the wider team to develop stewardship touchpoints with all of our valued supporters to deepen relationships.

About You

As Supporter Experience Officer, you will have experience working in a fundraising and/or marketing environment and will have key strengths in:

• Good grammatical skills and experience of copywriting and/or reviewing compelling copy
• Experience of working with numbers and/or spreadsheets
• A good understanding of excellent customer or supporter experience
• Organising a busy workload

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

We are working to build a more diverse organisation. One where we recognise and promote everyone’s individuality with kindness, and where we harness the value and diversity that everyone brings to help deliver our goals. We encourage applications from anyone who wants to be part of that future. And in particular, we would encourage anyone with lived experience of stroke to apply.

To fulfil the requirements of the role you must abode and have the right to work in the U.K

In return…

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke and to raise stroke awareness in the local population. We offer a host of amazing benefits and flexible working options, with opportunities to progress your career.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there. We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives. Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

You may have experience in areas such as Supporter, Supporter Experience, Supporter Experience Assistant, Supporter Engagement, Supporter Engagement Assistant, Supporter Care, Customer Service, Customer Experience, Customer Contact, Supporter Helpdesk, Supporter Officer, Fundraising, Fundraiser, Fundraising Marketing, Marketing and Communications, Fundraising Officer, Fundraising Assistant, Bid Writing, Bid Writer, Community Fundraising, Income Generation, Individual Giving Fundraising, Individual Giving Fundraising Officer, Individual Giving Fundraising Assistant, Disability, Charity, In Memory, In Memory Fundraising, In Memory Fundraising Officer, Trusts, Trusts and Foundations, Trusts and Foundations Fundraising.

The Children’s Air Ambulance (CAA) provides paediatric transfers across the UK.  Their objective is to save lives, utilising specialist pilots, doctors, and paramedics and with work centred on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies. The charity is at the forefront of innovative clinical care and is always challenging boundaries.  None of this can be achieved without a hugely dedicated team of colleagues, volunteers and the general public.

The charity is looking to develop its fundraising presence in Bristol and the surrounding areas. This means that the role initially will be approaching new opportunities within the local community to grow their brand. This could be with local groups such as rotary clubs and commercial organisations that potentially want to support. You will have the ability to grow a future pipeline that supports the charity in the years to come. With that in mind the role has a key business development focus in the region often from a ‘cold’ point of engagement. As we move into a new world of fundraising you will be comfortable utilising new innovative techniques and also creating them to drive income for the charity. CAA are committed to supporting you every step of the way with the tools you need.

Person Specification:

The role holder will have proven experience generating income and building new relationships. You will be resilient, dynamic and utilise a range of business development techniques.

The charity is looking for a variety of backgrounds and experience within this team however you will need to be proven at lead generation and converting that into new relationships.

Role Responsibilities:

• Identifying new opportunities and leads within the region that will generate new income streams for the charity.
• Developing and leveraging existing relationships within the Bristol area maximising income for the charity.
• Build relationships with volunteers in the region to support the income generation targets. 
• Presenting to local organisations and groups within the region.
• Manage the database effectively to ensure access to accurate and robust reporting.
• Work with the wider supporter care team so create a consistent supporter journey across the function.

The role holder will be home based within the Bristol area with occasional travel to head office in Rugby

Application deadline - 8th August.

Why work for us?

This is a critical post in a small but effective Communications team. The purpose of the job is to ensure people in the UK are hearing about the global realities of poverty, emergencies, gender inequality and climate change, as well as about the ways that CARE and our community of supporters are urgently working to address these.

You will secure regular, timely and high-quality media coverage in UK-based national and regional print, broadcast and digital media within an overarching press strategy led by an external press agency.

You will be on top of the news agenda in the UK, ready to respond quickly and strategically to match our expert UK and locally based spokespeople from across the world to the media opportunities that arise.

The coverage you secure will not only raise brand awareness of CARE and our work, but it will increase fundraising income and contribute to policy changes which have a real beneficial impact in communities around the world.

About you

Collaborative, proactive and persuasive, you will share CARE’s values including those of diversity and inclusion.  

Your ability to understand complex information quickly and simplify it is combined with strong, creative writing skills.

You will bring good experience of delivering quality media coverage and successfully pitching news and features ideas.    

About the role

You will be the first point of contact for journalists and media for reactive and proactive press opportunities, monitoring and reporting on coverage against our targets.  

Building relationships with key internal colleagues and in collaboration with other members of the communications team, you will identify inspiring and important news stories and features ideas.

You will ensure that all media material is targeted at CIUK’s priority audiences and delivers agreed key messages, especially those related to women and girls, and is on brand.  

About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.  We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Safeguarding

CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy (link here) and our Code of Conduct (link here). They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.

Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to:

- satisfactory references. CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme (link here).In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

- appropriate criminal record checks (including a Bridger check, link here).

By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.

Equality and Diversity

We are committed to Equality and value Diversity.

We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch. 

We also encourage people from Black, Asian or Minority Ethnic (BAME) backgrounds or LGBT+ to apply for roles at CARE International UK.

Please note that in compliance with the Immigration, Asylum and Nationality Act 2006, all job offers at Care International UK are conditional on eligibility to work in the UK     

£27,000-£30,000 pro rata, depending on experience

Remote first, with an office available in Central London 

This is a temporary role, for 3-4 months depending on start date. We will consider applications for both full time and part time roles and we are happy to talk about flexible working arrangements.

Deadline: Mon 9th Aug at 10 am. We will consider applications as they arrive and may start interviewing before this but all applications received by the deadline will be considered.

In a world with more information than ever it’s hard to know what’s true and what’s not. Bad information, whether used deliberately or accidentally, ruins lives. It promotes hate, damages people’s health, and hurts democracy. The pandemic has shown just how critical reliable, trustworthy information can be. Full Fact is a team of independent fact checkers and campaigners who find, expose and counter the harm of bad information.

As Full Fact’s Fundraising Officer, you’ll support new and existing donors to help stop bad information where it causes most harm. You’ll inspire people to see how their support can reshape public debate for the better, and find new ways of telling our story. 

Full Fact has a successful fundraising programme delivered by a supportive and ambitious team. You will play a key role in diversifying our supporter base by helping to grow our income from individuals and charitable trusts, through personalised approaches, prospect research and high quality donor care. It’s a busy time for our team as we take on new areas of work, and you’ll help to support these changes by ensuring we provide excellent reporting and engagement with our existing supporters, and have a strong base of donor research to help reach new supporters.

This is an excellent role for someone who wants to develop their fundraising skills in trust and major donor fundraising. You’ll work on a variety of fundraising tasks and help to shape our next steps. Depending on your interests and experience, you may also be developing proposals for new areas of Full Fact’s work and supporting our new corporate fundraising plans. We’ll work with you to help you develop your skills and experience, based on your interests and our needs. 

If you are interested in applying but not sure you have all the skills, please do apply. We are open both to supporting learning on the job and to rearranging tasks within the team to suit the skillsets of the best applicant. Our recruitment process is about understanding your strengths and what you would bring to our team.

We are happy to talk about flexible working, and we are open to part time or job share applications for this role, including to support people with parenting or other caring responsibilities.

Outcomes

• Working with the Head of Fundraising you will identify, thank and increase giving from individuals donors giving especially generous amounts.

• With the Fundraising team and Communications team, you will develop an end of year fundraising appeal that showcases the changes Full Fact’s work makes.

• You will lead on a research process to identify new potential donors for Full Fact, including trusts, major donors and companies with an interest in our work

• You will create and update detailed and persuasive cases for support for new and existing Full Fact projects.

• As part of the Fundraising team, you will help to host 1 or 2 high-level stewardship events that align with Full Fact’s mission and increase engagement.

• You will take on additional responsibilities based on Full Fact’s growth needs and your interests, possibly including developing funding proposals for new areas of work.

What we are looking for from you

Political impartiality and sensitivity:

• You are committed to the political neutrality of our work and have a good understanding of impartiality (please see the rules on our website)

• Understanding of public debate in the UK and sensitivity to the political context we work in

Fundraising skills

• 1-2 years fundraising experience, preferably in trusts and/or major donor fundraising

• Experience of writing compelling fundraising appeals and inspiring reports

• Desired understanding of working with philanthropists and charitable trusts

• Desired experience of working with donor CRM systems to keep records up to date

Personal skills:

• Able to communicate persuasively in person and in writing

• Able to analyse and process large amounts of sometimes complex information and identify the most relevant aspects

• An organised and proactive approach to work

• Able to work collaboratively across a small team 

• Committed to seeking and giving constructive feedback that strengthens the whole team

What we offer

Salary of £27,000-30,000 (plus pension) depending on experience.

25 days holiday plus bank holidays, pro rata. 

Comfortable and attractive office by St James's Park with very good transport links - currently available for use two days a week. 

How to apply

We prefer to sift applications anonymously. Please use your initials rather than your name and leave identifying details such as email addresses off your CV and covering letter.

Before applying please read the requirements we place on staff to protect Full Fact’s independence and non-partisanship on our website. 

Applications close 10 am Monday 9 Aug.

How the application process will work

Our recruitment process aims to see candidates at their best. That’s why we set out the process from the beginning. We also want to make sure that we use your time well during this process and don’t ask for more from you than we need to. We will make any reasonable adjustments we need to make to this process to help ensure you can perform at your best.

The process starts off with an anonymised covering letter and CV. This will be read by at least two people to produce a shortlist for interview.

The first round interviews will be a phone (not video) interview, lasting no more than half an hour, with Louisa Johnson, Head of Fundraising. 

The second round will include a structured interview and a timed task which assumes no prior knowledge. The task can be completed prior to the interview, at a time that most suits you. The interview will be by video and last no more than an hour. We’ll tell you everything you need to know to prepare, including anything we’d recommend reading in advance.

We’ve got an exciting opportunity for a highly organised executive assistant seeking a good work-life balance. This brand new role offers family-friendly flexible work on a part-time basis. You’ll work 18 hours a week to make sure our CEO has exceptional administrative support, enabling her to focus on high-level management issues and lead our charity.

Share is a centre for training and wellbeing. We provide a range of programmes helping adults with learning disabilities, autism and other support needs become more happy, healthy and independent. Our vision is a world where disabled people are fully included in society, living the life they choose, and we need talented people to help us make that happen.

You’ll play a key role at Share, making sure the day-to-day management of the CEO’s office is organised and productive, and that all matters are dealt with in a professional, efficient, and sensitive manner. You’ll manage the CEO’s diary and correspondence, arrange appointments, and help meetings run smoothly.

Who we’re looking for

• You’ll have secretarial or PA experience with first-rate organisational skills
• You’ll be an effective communicator
• You’ll be adaptable, comfortable working in an ever-evolving organisation
• Most importantly, you’ll share our values and our enthusiasm for changing lives for the better

Full job description and person specification can be downloaded from this page (below) or found ou our website by clicking on 'Apply.'

Why work for us?

Share is committed to empowering disabled people. You’ll make a difference every day, helping people to live as independently as possible.

Our values drive us forward. They provide the framework for everything we do, including who we hire. We believe everyone has something to offer others, and we build on people's individual talents, interests and abilities. We think happy employees are successful employees.

We won employer of the year at the Wandsworth Business Awards in 2019 and we hold gold Investors in People accreditation. This means we truly understand the value of people: we focus on what people can do, not what holds them back. And we have robust policies in place so that every single person working at Share takes ownership for making our programmes come to life.

We’ve been praised for our thorough induction process and supportive working environment where everyone has a voice and is valued. You’ll be surrounded by people who support you, challenge you, and inspire you.

How to apply

We positively welcome applications from all parts of the community and from people with diverse cultural backgrounds and lived experience.

Please complete our application form and equal opportunities form which can be downloaded on our website (click 'Apply' to access the vacancy page). 

If you would like to have chat about the role before applying, please contact us.

We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone.

This job is subject to two satisfactory references, evidence of qualifications, an enhanced DBS check and providing evidence of right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, please get in touch.

Prospectus is delighted to be partnering with Cumbria CVS, an organisation which offers help, advice, training and support to third sector groups throughout Cumbria. We bring organisations together to form a powerful voice for our sector and our Mission is to increase Impact, Influence and Investment in and from Cumbria CVS and the Third Sector. Our values are Leadership, Excellence, Equity, Integrity, Voluntarism.

At Cumbria CVS, we are looking for people who will reflect the diversity of Cumbria ensuring that both our organisation and the sector are more relevant to and more reflective of the people, communities and places we serve. Disabled people, those from Black Asian and minority ethnic backgrounds, men and people under 30 are under-represented in our workforce and so we particularly encourage applications from people in these groups.

Cumbria CVS is a Disability Confident Employer and supporter of the Guaranteed Interview Scheme for Veterans, please see the 'How to apply' section on the job description for details.

We are looking for a Health Care Funding Officer, to proactively bring together key partners to identify health and social care projects and plans and go on to successfully seek funding and other resources to enable delivery of these priority projects.

Working in partnership with Cumbria CVS District Managers you will lead on identifying national and regional funding programmes for health and care related partnership projects and build relationships with those funding bodies. You will also lead on convening partners to identify common themes and support integrated working towards aligning projects, going on to complete, submit and secure funding applications on behalf of those partnerships. You will actively promote good practice, working through a variety of media and presentational approaches and to encourage learning from these projects and partnerships.

Cumbria CVS are looking for candidates who have experience of building successful partnerships who can demonstrate a collaborative approach to partnership working. You will have a track record of writing and bidding for funding alongside knowledge of the health and social care sector and/or how the third sector and statutory sector operate. The right candidate will have excellent interpersonal skills and can communicate with people at all levels, internally and externally and be comfortable presenting confidently and professionally to a variety of audiences.

Prospectus are conducting the initial shortlisting of applications for the role on behalf of Cumbria CVS based on CV and supporting letters. If you are successful at this stage then Cumbria CVS will review your applications and directly invite their preferred candidates to interview from there.

To find out more out on how to apply, including the questions for the supporting letter please review the job description.