Customer care manager jobs

We’re looking for an experienced and confident Events Supervisor who knows how to turn a great event into an exceptional one. Someone who enjoys leading from the front, setting the tone for service, and making sure every detail is just right. You’ll be at your best in a busy hospitality environment, comfortable juggling multiple priorities while keeping standards high and your team motivated.

The Arboretum is the UK’s dedicated year-round centre of Remembrance and is part of the Royal British Legion. At its core, the Royal British Legion is a people-focused organisation. It’s made up of individuals who are committed to doing their very best for others, while also making the most of the opportunities and experiences we provide.

Working closely with the wider Events and Food Services teams, you’ll turn client ideas into seamless, well executed occasions. From early planning conversations through to the final guest departure, you’ll oversee every detail, coordinating staffing, managing resources, and ensuring service runs smoothly. You’ll lead and inspire a team of assistants (and agency colleagues when needed), creating a positive, professional atmosphere where everyone understands their role and feels supported to deliver their best.

We’re looking for someone confident, organised and calm under pressure, with a genuine passion for hospitality and customer experience. You’ll build lasting relationships with repeat clients, respond quickly to challenges, and always look for ways to enhance quality and maximise commercial opportunities. In return, you’ll join a supportive team where your expertise is valued, your ideas are welcomed, and your contribution has real impact on the overall visitor experience.

Please note that this role will be based onsite at the National Memorial Arboretum, Burton-on-Trent DE13 7AR. This role is any 5 from 7 days per week.

Employee benefits include -

· 28 day’s paid holiday per year (plus bank holidays), increasing to 29 days after 2 years and 30 days after 5 years. Plus the ability to buy up to 1 working week of additional leave

· Contributory pension scheme – min 2% employee contribution receives 6% employer contribution up to max of 10% employer contribution matched with 5% employee contribution

· Death-in-service Life Assurance, with a benefit of 3x annual salary

· Employee Assistance Programme

· Reward Hub online benefits platform with extensive offers and discounts

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

National Memorial Arboretum is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Interview Dates: Tuesday 31 March 2026

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Harris Hill are delighted to be working with a wonderful charity to recruit for the Public Fundraising Manager in order to raise the charity profile, expanding their grassroots support base, and delivering exceptional standards of donor care. Working in close partnership with Marketing team, you will lead on challenge events and community fundraising, individual giving, in memory and legacy fundraising,

Key Responsibilities

• Develop and deliver short, medium and long-term public fundraising plans and budgets, monitoring income and expenditure.
• Oversee the creation and evolution of fundraising products and propositions to ensure strong ROI and audience resonance.
• Champion public fundraising within integrated campaigns, maximising predictable, unrestricted income through regular giving, in memory and legacy programmes.
• Lead individual giving activity, including online appeals, Christmas appeal and auction, with a strong focus on stewardship and retention.
• Plan and deliver an annual cycle of supporter communications, including appeals, newsletters and impact reporting.
• Optimise third party and online fundraising channels (including Facebook and Instagram).
• Lead the legacy programme, embedding gifts in wills messaging across the organisation.
• Support families to fundraise with care, professionalism and sensitivity.
• Grow income from grassroots and community organisations (schools, faith groups, golf clubs and more), focusing on £1k–£5k opportunities.
• Manage and develop the challenge events portfolio (e.g. Hackney Half, London Landmarks, Royal Parks, London Marathon), ensuring excellent participant stewardship and maximum income.

You will bring:

• Proven experience delivering short, medium and long-term fundraising plans and budgets.
• Experience in at least one key public fundraising area (individual giving, challenge events, community fundraising, legacy or in memory).
• Strong relationship building skills with high emotional intelligence.
• A creative, growth oriented and commercially minded approach.
• Excellent written and verbal communication skills, including crafting compelling impact stories.
• CRM experience (e.g. Donorfy or similar).
• Line management experience (formal or informal).
• Strong analytical skills and attention to detail.
• Exceptional time management within a dynamic environment.

Salary: Circa £40,000 per annum

Location: London, hybrid working, 3 day a week in the office

Contract type: permanent, full- time,

Closing date: Friday 20th March at 9am

Interview: 1st round 24th March via Teams

2nd round w/c 30th March

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Chief Executive Officer (CEO)

Salary: £45,068 to £51,242 (Negotiable)

37 hours per week – Flexible throughout the week, including some evenings and weekends

We are seeking to appoint a Chief Executive Officer with a proven commitment to survivor-led practice, outstanding organisational leadership capability, and relevant therapeutic competence, to provide strategic and inspirational leadership for the organisation’s future.

Leeds Survivor Led Crisis Service (LSLCS) exists to provide compassionate, person-centred, trauma-informed crisis support to people across Leeds and West Yorkshire.  Founded in 1999 by individuals with lived experience of mental health crisis, the organisation has grown to deliver a range of services for adults, children and young people while remaining rooted in survivor leadership and empowerment. LSLCS has a long history of innovation and excellence; receiving multiple national awards.

The CEO holds overarching responsibility for the current service provisions, with the support of operational directors and service managers.  LSLCS challenges and shapes current practices; aligned with the needs of those accessing crisis services, with a strong emphasis on gaining and reviewing service user and team feedback to inform decision-making.  The CEO must be able to review feedback openly, regularly and with genuine curiosity in shaping the future of the organisation.

The CEO provides strategic leadership to ensure that LSLCS continues to deliver high-quality, values-led crisis services.  Working closely with the Board of Trustees, the CEO ensures the organisation operates in alignment with its survivor-led ethos, trauma-informed principles, and person-centred philosophy.  The post-holder champions the mission of LSLCS, strengthens its culture, and maintains the organisation’s reputation as a trusted and innovative provider of crisis support.

The CEO must ensure that the organisation’s governance is compliant with Charity Commission requirements, contractual obligations and all other relevant legislation and guidance, and works closely with the Operations Director (Central Services) to ensure the organisation’s financial sustainability and the appropriate, responsible use of its resources.

Do you enjoy delivering great supporter care while keeping financial processes running smoothly? Looking for a varied role where your organisation and people skills make a real difference?

A leading UK charity is seeking a Supporter Care & Finance Officer for a 12-month maternity cover. You’ll play an important role in delivering excellent donor care and ensuring accurate financial processing, working across both supporter care and finance. 

The role requires you to be in the office once a week as a minimum.  This role is full time. Working 35 hours a week but they would consider candidates looking for less hours.   

Key Responsibilities

• Deliver high-quality supporter service and manage donor communications
• Maintain accurate donor records in Salesforce
• Process donations, payments and grant transactions
• Manage sales and purchase ledgers
• Raise invoices, chase debtors and support month-end tasks
• Assist with reporting and supporter care activity

You’ll also gain exposure to a major data integration project between Salesforce and Sage 200.

About You

Essential:

• Experience in a charity finance function
• Experience processing donation income and reconciliations
• Strong Excel and CRM skills
• Excellent communication skills

Desirable:

• AAT qualified or ACCA part-qualified
• Knowledge of Salesforce Lightning or Sage 200
• GDPR or supporter-care experience

Don’t delay get in touch today. We are reviewing CV’s as they come in. We would be happy to discuss the opportunity in more detail and share the full job description.   

Timelines:
Deadline for applications: 12pm, 19th March
Interviews: In person on 25th & 26th March

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

As our Individual Giving Officer, you will join an energetic team and play a pivotal role in leading the marketing, delivery, development, and stewardship of NHYC's Individual Giving programme. This includes managing direct marketing acquisition and retention campaigns, developing new propositions, and expanding our reach to new audiences.

You will be responsible for managing existing activity, marketing channels and audiences, and at the same time identifying and developing exciting propositions targeted at new and existing audiences. Through your effective onboarding, retention, and engagement plans, you will ensure that our donors maximise their fundraising potential and have a great experience supporting NHYC. We have a very data-led individual giving program and as part of your role you will support with the data management that underpins not only individual giving, but our wider fundraising infrastructure.

Within this role you will get lots of autonomy, the opportunity to learn, develop and progress, and raise much-needed funds for our work supporting young people experiencing homelessness. Working from our bustling day centre, you'll be at the heart of our operations, staying connected to the profound impact of our organisation firsthand. 

This closeness to our frontline services ensures that you'll witness the tangible difference your fundraising efforts make in the lives of young people every day, making New Horizon Youth Centre an energising place to fundraise.

If you're seeking not just a job but a deeply fulfilling experience where your work directly transforms lives, where you'll forge lasting connections with funders, colleagues, and the young people we support, then New Horizon Youth Centre is for you. Join us in making a difference and shape a brighter future for the young people experiencing homelessness in London.

Key details:

• Salary: £31,200.00 - £34,736.00

• Application deadline: 9am, Thursday 2nd April 2026

• How to apply: complete our application form, submit your CV and write a 2 page cover letter/supporting statement. Please don't include your name or address in your CV or cover letter.

Technical Project Manager

Job reference: REQ000976

Please note that this is for a 12-month maternity cover contract.

£43,851+ excellent benefits

Woking, Surrey GU21 4LL / Hybrid Working

Hybrid working: Minimum 40% in person collaboration per month

About the role

We are excited to be recruiting a Technical Project Manager to join our Technology directorate on a 12-month fixed term maternity cover contract.

Right now, the planet is under threat like never before. At WWF, we know the solutions exist to turn things around for future generations if we scale our efforts with urgency and focus. Strong systems and effective digital platforms are critical to making that happen.

As part of the Business Systems Improvement team, this role will lead the technical delivery of key transformation initiatives across WWF-UK. You will play a central role in delivering our Digital Experience programme, including consolidating websites and replacing our content management system, ensuring we have a modern, effective and user-centred digital ecosystem.

Alongside this, you will project manage the implementation of other system improvement projects, delivering solutions that support our Conservation, Finance and Fundraising teams to work more efficiently and effectively.

This role requires strong technical project management capability across the full lifecycle, from supplier onboarding and planning through to go-live, embedding and post-implementation support. You will work closely with delivery partners, internal stakeholders and governance forums to ensure projects are delivered to scope, budget and timeline.

You will be confident operating within both Agile and Waterfall methodologies and experienced in using tools such as Azure DevOps, MS Project or Asana to manage plans, risks and deliverables. You will also understand that successful delivery is not only about systems, but about people, adoption and sustainable change.

This is an opportunity to help shape the digital and operational foundations that enable WWF-UK to deliver greater impact.

Skills and experience

You’ll bring the skills and experience needed to succeed in this role, including:

Essential

· Recognised project management certification or equivalent experience

· Proven experience successfully delivering digital system implementations such as CMS, DXP, website consolidation, content migration or related platforms

· Experience managing full project lifecycles, from supplier onboarding and planning through to go-live and embedding

· Strong experience managing budgets, timelines, risks and issues within programme and project environments

· Experience working with a range of project management tools and methodologies, including Agile and Waterfall

· Experience coordinating multiple stakeholders across complex organisations with differing priorities

· Strong written skills and attention to detail, able to produce clear documentation and reporting for sponsors and governance groups

· Ability to lead workshops and drive alignment around project scope and priorities

· Confident in escalating risks and issues appropriately and constructively

· Strong analytical and problem-solving skills, with the ability to hold both strategic context and operational detail

Desirable

· Experience delivering digital transformation projects within a charity or fundraising environment

· Experience working on ecommerce, marketing automation or personalisation platforms

· Experience implementing grants management or finance-related systems

· Experience influencing or supporting large-scale organisational change

· Experience working within governance structures such as steering groups or strategic boards

· Working knowledge of tools such as Azure DevOps, MS Project or Asana

What we offer

We believe in rewarding our team with more than just a salary. Here’s what you can expect:

· Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays

· Flexible working options, to support your work life balance

· 7.5% employer contribution to pension, rising to 10% with employee contribution

· Learning and development opportunities to help you grow

· Regular wellbeing initiatives to support your health and happiness.

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.

About WWF-UK

We’re a global conservation charity with millions of supporters and hundreds of projects around the world.

At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.

We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.

How to apply

Click the link to apply via our website.

You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK.

Application closing date - 25/03/2026

To avoid missing out, we encourage you to apply as early as possible, as this vacancy may close before the deadline in the event that the right candidate has been found.

Our Diversity Promise to You

At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.

We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.

We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.

So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website.

Safeguarding Commitment

Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.

Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.

We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.

If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.

Delivery Driver

Location: Rotherham

Salary:£25,466.66 per annum

Vacancy Type: Permanent

Hours: Full time, 40 hours per week, Monday to Sunday

Closing date: 10 April 2026

Rotherham Hospice is a charity dedicated to the people of Rotherham, offering specialist palliative and end of life care to our community since 1996.

About the Role

Rotherham Hospice is seeking a reliable and customer-focused Delivery Driver to join our Retail Team.

The Delivery Driver plays a vital role in supporting our retail stores by collecting donated items from the community and delivering purchased goods to customers.

Additionally, the Delivery Driver may be responsible for transporting items between our retail stores and the Retail Hub for processing.

The successful candidate will demonstrate excellent customer service skills and a commitment to upholding the hospice's values while representing the organisation in the community.

Key Responsibilities

Collection and Delivery:

• Collect donated items from various locations within the community, including private residences, businesses, and donation drop-off points.
• Safely load and transport donated items to the Retail Hub for processing, ensuring the integrity and quality of the items during transit.
• Deliver purchased goods from retail stores to customers' homes or designated delivery locations, providing prompt and courteous service.

Inter-Store Transport:

• Transport donated items, merchandise, and supplies between our retail stores as needed to support inventory management and store operations.
• Ensure accurate and timely delivery of items between stores, following established routes and schedules to optimise efficiency.

Vehicle Maintenance and Safety:

• Conduct pre-trip vehicle inspections to ensure the safe and efficient operation of delivery vehicles, reporting any maintenance issues or concerns to the Head of Facilities.
• Adhere to all traffic laws, regulations, and safety protocols while driving and operating delivery vehicles, prioritising the safety of oneself and others

Customer Service:

• Provide friendly, professional, and responsive customer service during all interactions with donors, customers, and colleagues, representing Rotherham Hospice positively in the community.
• Assist customers with loading and unloading purchased items, offering assistance and support as needed to ensure a positive shopping experience.

Documentation and Reporting:

• Maintain accurate records of deliveries, including item descriptions, quantities, and delivery locations, using designated paperwork or electronic systems as required.
• Report any delivery discrepancies, customer feedback, or incidents to management promptly, contributing to continuous improvement efforts.

Personal Specification

Essential:

• Previous experience in a delivery driver or similar role.
• Excellent communication and interpersonal skills, with the ability to follow directions and work effectively as part of a team.
• Strong customer service skills, with the ability to interact professionally and courteously with donors, customers, and colleagues.
• Ability to lift, carry, and move heavy items safely.
• Passionate about the mission and values of Rotherham Hospice, with a commitment to making a difference in the lives of patients and their families.
• Respectful and inclusive, with a commitment to diversity, equity, and inclusion.
• Professional and reliable, with a high level of integrity and accountability in all interactions.
• Flexible and adaptable, with the ability to respond to changing needs and priorities in a dynamic environment.
• Approachable, confident, compassionate.
• A full UK driving license.

To Apply

If you feel you are a suitable candidate and would like to work for Rotherham Hospice, please don’t hesitate to apply.

At The Maypole Project, every small action contributes to a family’s strength, stability and hope. As our Operations Officer, you’ll be the person who quietly but powerfully keeps that support flowing – ensuring our team can be there for children with complex medical needs and their families when they need us most.

This role sits at the heart of our organisation. You’ll be the steady hand behind the scenes, making sure our office runs smoothly, our staff feel supported, our policies stay sharp, and our environment is safe and welcoming for everyone who walks through the door. You’ll provide support to the CEO and team leads, helping them deliver the very best support to families.

You’ll manage the rhythm of day‑to‑day operations: from coordinating office needs and liaising with IT and telecoms providers, to ensuring the right resources are where they’re needed. Your eye for organisation will help keep our budgets on track, our shared inboxes responsive, and our essential administration running with calm efficiency.

A key part of your work will be within HR support—helping coordinate recruitment, onboarding new colleagues, maintaining records, and making sure staff feel welcomed and prepared from day one. You’ll also play a vital role in keeping our policies current and meaningful, working closely with the CEO to maintain our review cycle and ensure that information is clear and accessible across the organisation.

Health, safety, environment and fire safety (SHEF) responsibilities form another important strand. You’ll take the lead in maintaining compliance across the organisation, ensuring risk assessments are up to date, first aid provision is well‑stocked, and our premises and equipment remain safe, functional and fit for purpose.

This role is ideal for someone who enjoys variety, thrives on organisation, and cares about being part of a charity that puts families front and centre. You’ll collaborate across teams, support events and activities, champion equity and inclusion, and contribute to a culture that values compassion, professionalism and shared purpose.

At The Maypole Project, every role matters—but few touch as many parts of the organisation as this one. If you want to make a meaningful impact every day, not just through what you do but through how you enable others to do their best work, this is a place where you can truly make a difference.

About Play for Progress

This is an exciting moment for Play for Progress (PFP) as we celebrate our 10th anniversary and reflect on a decade of creative, therapeutic and community-building work with young people navigating the asylum system. Play for Progress is a Croydon-based charity dedicated to supporting unaccompanied young people seeking asylum, aged between 14 and 25. Through creative engagement, education, therapeutic support and community-building, we provide a space where young people can access opportunities, develop their skills, and find the support they need to navigate the challenges of displacement.

Our mission is simple but profound: to ensure that every young person who comes to us has the community to survive, the space to heal, and the stability to thrive. We are a small, close-knit team driven by a deep commitment to the young people we serve — and we are looking for an Admin Support Officer who shares that commitment.

The Role

This is a vital role at the heart of our organisation. As Admin Support Officer, you will be the operational backbone of Play for Progress — keeping our systems running smoothly, supporting our team to do their best work, and ensuring that the young people and partners who engage with us experience a professional, warm and well-organised charity.

The role is  hands-on, varied and  touches every part of the organisation. You will need to be highly organised, proactive and adaptable — someone who takes real pride in getting the details right and who understands that good administration is what makes good work possible. A genuine commitment to our mission and values is essential.

Key Responsibilities

General Administration

• Provide day-to-day administrative support across the organisation, ensuring smooth and efficient operations

• Manage and maintain organisational filing systems — both digital and physical — ensuring documents are accurate, accessible and up to date

• Draft, proof-read and format a range of documents including letters, reports, meeting papers and internal communications

• Handle incoming and outgoing correspondence professionally and promptly, including post, email enquiries and phone calls

• Support the scheduling and coordination of internal meetings and workshops, including preparing agendas and taking minutes

• Support HR administration, including contracts, onboarding, and maintaining records.

• Oversee the DBS (Disclosure & Barring Service) process for staff, ensuring compliance with safeguarding requirements.

• Maintain staff training records and track compliance with mandatory training.

• Assist in recruitment processes, including posting job descriptions, coordinating interviews, liaising with candidates and onboarding

Programme & Operations Support

• Maintain and update databases and records relating to young people, sessions and outcomes, ensuring compliance with GDPR and data protection requirements

• Assist with the collection and recording of monitoring and evaluation data to support impact reporting

• Assist with the coordination of half-term projects, events and external activities as required

TO SEE THE FULL JOB DESCRIPTION PLEASE DOWNLOAD THE CANDIDATE PACK

Who You Are

• Highly Organised: You love keeping things running smoothly and efficiently.

• Detail-Oriented: You ensure compliance, record-keeping, and processes are all in top shape.

• Proactive & Reliable: You anticipate challenges and take initiative to solve them.

• Social Media Savvy: You understand how to use digital platforms to communicate impact and engage audiences.

• Compassionate & Aligned with Our Values: You believe in the power of creativity, community, and care to support young people who have faced adversity.

• Tech-Savvy: Comfortable using administrative tools, HR platforms, and databases.

Essential Experience & Skills

• Experience in office management, administration, or HR support roles.

• Strong knowledge of HR processes, safeguarding, and compliance (DBS checks, training records, etc.).

• Excellent organisational and time-management skills, with the ability to balance multiple priorities.

• Strong written and verbal communication skills.

• Experience managing social media platforms for an organisation or project.

• Comfortable working independently and as part of a hybrid team.

Desirable

• Experience working in a charity, arts, or community organisation.

• Understanding of trauma-informed practice.

• Familiarity with Canva, Mailchimp, Square Space, InForm, scheduling tools, and content creation for social media.

What We Offer

• A flexible, supportive and genuinely values-driven working environment

• The chance to be part of an organisation doing vital and meaningful work with young people

• 20 days annual leave pro rata, plus bank holidays

• Pension - 5% contributory pension scheme with 3% employer contribution 

• Hybrid and flexible working arrangements

• Regular supervision and access to professional development opportunities

• A warm, diverse and inclusive team that reflects the communities we serve

Our Commitment to Equality, Diversity & Inclusion

Play for Progress is an equal opportunities employer. We warmly welcome applications from people of all backgrounds, and particularly encourage applications from Black, Asian and minoritised ethnic communities and from people with lived experience of the refugee or asylum journey. We believe that a team which reflects the diversity of the young people we support makes us stronger and more effective in our work.

If you require any adjustments to support you through the recruitment process, please do not hesitate to get in touch.

About the Role

As a passionate professional in the identification, development and management of a wide range of relationships in support of our programme partnership, you will ensure the Career Ready programme in Renfrewshire and West Dunbartonshire continues to thrive, which includes securing charitable donations from supporting partners. You will work closely with our Programme & Partnerships Manager for Glasgow, in support of our work growing there.

This role requires experience of partnership and account management and the scale and ambition of our social mobility work means you will need to be well organised, confident and able to positively influence a wide range of people including headteachers, teachers, CEOs and HRDs.

You will identify and approach opportunities that are well researched and pursue with unswerving perseverance. It’s also a great chance to develop personally.

Programme & Partnership Managers lead the delivery of our programme locally. In this role, you’ll grow, develop, and maintain the employer and education partnerships that make the Career Ready programme work — including our Local Advisory Boards, Local Authorities, school coordinators, the Developing the Young Workforce Regional Group, and the employers and volunteers who provide mentoring with the accompanying paid internship, deliver engaging masterclasses, and support events.

Once you’re confident in what, why, when, and how of our work, you will:
1. Lead, grow, and strengthen the Career Ready partnerships in Renfrewshire & West
Dunbartonshire.

You’ll ensure an excellent programme experience for all stakeholders and secure employer engagement for approximately 60+ students each year (with growth expected) who take part in our 18-month programme. This includes ensuring
sufficient mentors with the accompanying paid internship, high-quality masterclasses and purposeful events.

2. Support programme delivery, stakeholder engagement and the generation of new programme and funding partnerships across Renfrewshire & West Dunbartonshire. 

You’ll work closely with the Career Ready Glasgow & West Areas Local Advisory Board, the Programme & Partnerships Manager for Glasgow, the Head of Programme & Operations, the Scotland Partnerships Manager, Partnerships Lead, and your fellow Programme & Partnerships Managers — all committed to delivering quality, impact, and sustainability. You’ll also collaborate with the Scotland Operations Team to
ensure accurate data, strong processes, and effective management information for the area.

Find out more

You can find out more about the role, and working at Career Ready, in our candidate pack.

• £36,000 - £39,870 DOE (pro rata for part time)
• A working from home allowance of £300 pa is provided (pro rata for part time)
• Annual leave: 27 days holiday plus bank/public holidays. In addition, Career Ready is closed between Christmas and New Year. Career Ready also allows flexible use of some Bank & Public Holidays
• 6% of salary contribution to a private pension subject to an employee contribution of 3%
• Access to both our Reward Gateway Portal and an Employee Assistance Programme
• Business expenses including mileage allowance for car usage

How to apply

Please visit our website for full details of how to apply.

Timetable

• Closing date: 5 pm, Monday 16 March 2026 (early applications are encouraged)
• Shortlisted candidates will be contacted for an initial screening conversation prior to interview
• Interviews will take place from w/c 30 March 2026

Are you passionate about delivering exceptional events and creating memorable experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, The Royal College of Radiologists (RCR) wants you on our team as our new Events Administrator! 

We are at an ambitious and exciting stage, redesigning and expanding our portfolio of learning products and delivering a growing programme of in-person, online and hybrid events including major conferences like our Global AI Conference. 

As our Events Administrator, you’ll play a key role in ensuring the smooth delivery of meetings and conferences that make a real difference to clinical care. Working closely with our Conference Organiser and the wider Learning Team, as well as colleagues in marketing, sponsorship and external stakeholders, you’ll help us deliver events that inspire, educate and connect healthcare professionals worldwide. 

What you’ll do 

• Support the planning and delivery of high-quality events across the UK and globally. 

• Coordinate logistics, manage registrations, and ensure delegates and speakers have an exceptional experience. 

• Work with subject matter experts, sponsors and partners to bring events to life. 

• Provide outstanding customer service and troubleshoot on the day to keep everything running smoothly. 

What we’re looking for 

• Experience in event administration and logistics (in-person, online and hybrid). 

• Strong organisational skills and attention to detail. 

• Excellent communication and relationship-building abilities. 

• Confidence using Microsoft Office and online event platforms (e.g., Zoom). 

• A proactive, adaptable approach and a passion for delivering great experiences. 

Why join us: 

• Make a difference to the lives of Doctors and the specialities they work in every day! 

• Hybrid working (60% working week can be done remotely) 

• Modern working environment 

• Equipment provided to work from home 

• Generous annual leave allowance 

• Excellent pension scheme 

• Interest free season ticket loan and cycle to work scheme 

• Employee Assistance Programme 

If you think this may be the opportunity for you, please see the candidate pack attached to this advert for more information on the role and instructions on how to apply.

The deadline for applications is midnight on Sunday 15 March 2025. First stage interviews are scheduled for 24 March 2026.

Key information

Location: Manchester, Bristol, Newcastle, Nottingham, or London

Hours: 37.5 hours per week (full time)

Start date: ASAP (we are happy to work with notice periods)

Duration: Permanent

Salary: £36,340 - £41,065 per annum if based in London. £33,690 - £38,410 per annum if based in Bristol, Manchester, Newcastle or Nottingham, plus a £312 yearly tax-free work from home allowance.

Application deadline: Wednesday 18th March, 12pm

This application process will consist of 3 stages: Application, 1st interview and Assessment Centre (presentation task & interview).

About upReach 

Do you think that your socio-economic background should determine your career prospects?

upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2. 

We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from lower socioeconomic backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment. 

To find out more about how we support our students, visit our website and read our Annual Report, and Impact Report.

Role Summary

As a University Partnership Manager at upReach, you will play a vital role in securing and growing high-impact partnerships with universities committed to social mobility.

Reporting to the Head of Partnerships within the Income Generation and External Engagement team, you will be responsible for developing new strategic relationships, championing our partners' voices across upReach, and working closely with our Programmes Team to oversee a portfolio of university partners. You’ll lead stakeholder engagement, take ownership of partnership outcomes and work collaboratively across upReach with our marketing, impact and programme teams.

Core Responsibilities

You will play a critical role in advancing upReach’s mission by generating income and leading upReach’s University Partnerships strategy. Creating life-changing opportunities for our Associates through high-impact university partnerships. You will be directly supporting the organisation's strategic priorities: driving sustainable income growth, enhancing programme impact and expanding our reach as a national charity.

Given the expansive and dynamic nature of this role, the list of responsibilities is not exhaustive, but provides a clear overview of your primary areas of responsibility, ownership and impact.

The core responsibilities include:

Develop and Secure New Strategic University Partnerships

• Proactively identify, cultivate, and convert a pipeline of four and five-figure prospective university partners aligned with upReach’s mission and strategic goals.

• Lead high-quality prospecting and relationship-building activity, targeting income-generating partnerships that also deliver high-impact opportunities for Associates.

• Build strong relationships with key contacts at potential partners, including senior stakeholders within widening participation, employability, and careers teams, through regular in-person and virtual meetings.

• Deliver compelling, insight-driven proposals and presentations tailored to organisational priorities and demonstrating mutual value.

Stakeholder Representation and Engagement

• Act as a visible representative of upReach at key partner events, conferences, and roundtables, building relationships, showcasing our impact, and raising our external profile.

• Leverage social media strategically to spotlight partnership activity, amplify success stories and demonstrate the value of our partnerships in real time.

• Respond swiftly and professionally to partner and prospective partner requests, ensuring timely, accurate information and follow-up.

• Capture, report and disseminate key themes and insights from partner feedback, helping to inform decision-making and continuously improve the partnership experience.

Monitor and Grow Existing University Partnerships

• Responsibility for a portfolio of upReach’s existing university partners, ensuring effective stewardship of the day-to-day relationship with high satisfaction, sustainable renewal and growth.

• Set and monitor partnership goals and OKRs, leading regular reviews and performance reporting.

• Identify opportunities to deepen and broaden engagement with existing partners, including expanding partnership activities.

• Collaborate with the Student Attraction and Programme teams to engage the university in identifying & promoting the programme.

• Working closely with upReach’s Programme teams to ensure partnerships and programmes are delivered to a high standard.

• Lead on university partnership health reviews and mid-year partner reviews to ensure any issues are dealt with effectively, promptly and collaboratively.

Partnership Visibility and Impact

• Collaborate closely with Marketing & Communications to co-create high-quality content and campaigns that showcase our strategic partnerships through university guides, case studies, thought leadership, social media, and joint events.

• Lead on impact reporting for your partnership portfolio, using both data and compelling stories to evidence the outcomes of the partnership and drive continued engagement.

• Proactively identify and deliver opportunities for partners to amplify the voice of upReach; through our external events, fundraising opportunities and sharing social-media collateral that promotes our work.

Cross-Functional Collaboration and Innovation

• Collaborate with the Finance team to ensure timely and accurate invoicing and contracting for all University partnerships, supporting effective financial management.

• Maintain up-to-date and accurate records of partnership activity using upReach’s internal CRM and systems, enabling effective reporting, forecasting and stewardship.

• Uphold the organisation’s legal and ethical obligations, including data protection, charity law, and compliance with all relevant regulatory requirements.

• Manage and support a rotation of the Future Charity Leaders Programme, providing guidance, feedback, and development opportunities.

• Meet monthly with University Leads (the Programme Coordinator responsible for day-to-day university activities) to set partnership priorities, monitor stakeholder KPIs (onboarding, engagement), and deliver updates to universities.

• Contribute to the achievement of income targets aligned with upReach’s strategic goals, identifying and progressing opportunities to drive revenue growth.

• Engage fully in the annual appraisal process, setting ambitious, SMART objectives that align with organisational priorities and your personal development.

Skills and Experience

The ideal candidate for the University Partnerships Manager should display these behavioural skills:

• Strong track record of relationship-building, influencing, and delivering high-quality engagement with a range of stakeholders, ideally including senior university professionals.

• Excellent organisational and project management skills with the ability to manage multiple priorities and deadlines autonomously.

• Confident and pragmatic decision maker in a fast-paced environment, with an understanding of when to escalate situations and seek input appropriately.

• Proven ability to develop and implement partnership or engagement strategies that strengthen collaboration and deliver shared goals.

• Collaborative team player with experience supporting and working across diverse teams to deliver shared objectives.

• Excellent written and verbal communication skills, including confidence in preparing and delivering presentations and reports.

• Proficient in using CRM or data management systems to track engagement, manage pipelines, and generate actionable insights.

• Experience measuring and reporting on partnership impact, engagement, or value creation.

Desirable:

• Experience in university partnerships, fundraising, account management, or stakeholder engagement.

• Understanding of widening participation, employability, or student success strategies within a higher education setting.

• Experience collaborating with marketing or communications teams to create joint campaigns, content, or case studies that drive engagement.

Team Culture & Benefits: 

We offer: 

• Flexible and hybrid working.

• Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us. 

• Birthday leave and Volunteering leave

• Enhanced Parental Leave beyond statutory requirements for all team members. 

• 3% Pension Contribution, which increased to 5% after 5 years of working with us. 

• Cycle-to-work scheme.

• Monthly socials and annual wellbeing days

• Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training. 

• Personal Development Budget, activated after 6 months in the role.

• The opportunity to participate in our fantastic staff networks: 

  • Disability and Inclusion Network

  • Diverse Roots Network 

  • Green Network 

  • LGBTQ+ Network

  • Mindfulness Network

  • Parents and Carers Network

  • (Im)Migrants Network 

Ready to apply?

We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible.

Applications close on Wednesday 18th March at 12pm.. 

EQUAL OPPORTUNITIES

At upReach, we are committed to being an equal opportunities employer and do not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Diversity in the workplace creates dynamic and effective organisations and we are actively working to build a more inclusive workforce by continuously improving our recruitment, retention, and development practices. We  encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities , those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+.

The Philanthropy Officer is an essential role within Amref UK's Supporter Engagement Team. It combines fundraising, supporter care, prospect research, event management and administration – with a focus on delivering our philanthropy strategy to increase unrestricted income. You will play a key role in supporting the team to raise income from small Trusts & Foundations, Mid-Level Donors and Legacy gifts, assisting the Philanthropy Manager with account management of existing donors as well as prospect research.

This role is about proactively building excellent relationships both in person and virtually, requiring confidence, a positive outlook, and the ability to work collaboratively. Previous experience in donor stewardship or relationship management is essential. You’ll be a fast learner with excellent interpersonal and organisational skills, keen take on new challenges, excited about working in international development and invested in Amref’s mission. This is an exciting opportunity to gain experience in high-value fundraising, learning a range of skills from prospect researching, supporter stewardship to organising donor events. 

About our team:

Fun runs, sky diving, fetes, sponsorship, donations, supporter relationships…we fundraising folk love to prove the difference we make. 

We’re small enough to be a close-knit team where you can see the difference your projects make to the care we give every day, yet big and ambitious enough for you to grow and explore new fundraising events and techniques, as well as support you with training, opportunities and fantastic wellness benefits.

About the role:

We’re on the lookout for a passionate and personable experienced fundraiser to become a valued part of our close-knit team.

Reporting to the Community, Corporate and Events Lead, this role supports our ambition to generate income through community fundraising, corporate partnerships, and a wide range of events. You will proactively manage projects and build strong relationships with individuals, businesses and community groups, while also line-managing two enthusiastic team members.

Alongside maximising opportunities with our existing supporters, you will play a key role in developing and nurturing new ideas, partnerships and activities. Your work will help to grow this vital income stream and ensure we continue to connect meaningfully with the communities and organisations that champion Princess Alice Hospice.

This is primarily an office‑based role due to the team‑management and supervisory responsibilities. We expect most work to be carried out on-site to support new team members and ensure effective collaboration. However, once established in the role, there may be scope to work from home up to two days per week, depending on performance, team needs, and operational requirements.

About you:

For you the supporter is key, whether they’re a running in a marathon, holding a tea party, or a corporate partnership taking part in an international sponsored bike ride.

You’ll be enthusiastic, highly organised, and able to multitask effectively. With strong verbal and written communication skills, you’ll also have some experience in charity fundraising, particularly community fundraising—whether voluntary or paid. Strong in administrative tasks, you’ll be confident in managing multiple responsibilities while maintaining attention to detail. Above all, you’ll be passionate about community fundraising and building meaningful connections to support a great cause. 

If you love building relationships, inspiring generosity, and making a real impact, we’d love to meet you!

As well as our competitive salary package and the opportunity of joining an organisation where you will be able to make a difference, we offer a range of great benefits, which include:

• 27 days’ annual leave, plus recognised public holidays – rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time)
• Training support and development opportunities
• Free onsite parking
• Subsidised meals at onsite canteen
• Employee Assistance Programme – promoting staff wellbeing
• Access to Blue Light Card discount
• Access to Pension Scheme
• In – house laundry of uniforms, plus excellent changing facilities (with showers)
• Wellbeing - We provide a programme of activities, opportunities and guidance to inspire and support our employees to live a healthy life, at home and at work

Join us in creating meaningful change while working alongside a supportive and dedicated group of like-minded individuals who truly care about the cause.

Let’s make a difference together.

About Us:Princess Alice Hospice is a charity supporting people in life, death and grief. We’re dedicated to working closely with individuals, communities and organisations in the London Boroughs of Kingston and Richmond and large parts of Surrey, to ensure more people receive the support they need.