Customer relationship manager jobs

Global Head of Supporter Care

Home-based (UK preferred), with occasional travel to London (expenses covered)

Contract: 12-month fixed-term maternity cover (potential for 15 months depending on start date)

Full-time, 37.5 hours per week with flexible working

Salary £45,000-£50,000 per annum depending on experience

Are you an experienced self-motivated strategic thinker with an understanding of supporter engagement principles, and a passion for animal welfare?

Charity People are delighted to be partnering with a progressive, dynamic, and global organisation dedicated to ending cruelty and restoring respect for all animals throughout Asia.

Since 1998, they've been at the forefront of animal welfare, with a landmark mission to end bear bile farming. With three sanctuaries already open and a commitment to bring home every last bear by 2026, this organisation truly gets things done. Their values are rooted in compassion, collaboration, and continuous improvement, and they are proud to be known for their supportive, inclusive culture and ambitious, forward-thinking team.

The Global Head of Supporter Care will lead a team responsible for delivering exceptional supporter care and gift processing across five key fundraising markets. You'll work closely with colleagues in Data, Insights & Technology, Individual Giving, Global Partnerships, and Communications to develop supporter relationships, inspiring a deeper partnership with the organisation. This is a unique opportunity to shape a global supporter care programme and build a best-in-class experience for a loyal and passionate donor base.

Key responsibilities

• Leading and inspiring a strong, dedicated and high-performing Supporter Care and Gift Processing Team to deliver high-quality supporter care
• Overseeing accurate and efficient gift processing and income acknowledgement
• Collaborating with internal teams to ensure seamless donor journeys and appeal responses
• Monitoring supporter feedback to inform strategy and increase retention
• Driving continuous improvement and innovation across supporter care operations

You'll bring strong experience in a customer service role, ideally within a fundraising or supporter care environment. You're highly organised, detail-oriented, and thrive in a fast-paced, remote-working setup. Your communication skills are second to none, and you're known for your empathy, ability to stay calm under pressure, and ability to build strong relationships across teams and time zones.

You'll be a strategic thinker who can translate vision into action, with a hands-on approach to problem-solving and a passion for continuous improvement. Experience managing people (especially remotely) is a plus, but more important is your drive, initiative, and hunger to grow in a supportive, mission-driven environment.

This role would suit someone looking to step up into a leadership role, likely from a Supporter Care Manager position, who is excited by the opportunity to shape a global programme and make a real difference for animals.

How to apply

The application process is CV and supporting statement. For the full Job Pack and details on how to apply, please apply via the link below and Jen D'Souza at Charity People will be in touch. Early interest is encouraged as we are receiving applications on a rolling basis. Interviews will start taking place from mid-July 2025, with a view to start mid-August for a one-month handover

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Salary: £25,250 - £30,044 per annum

Hours:  35 hours (includes some evening work) 

Contract: Permanent

Location: Pan Essex (Southend/Essex/Thurrock)  

Job Ref: 1564

This a unique and exciting opportunity to join Cranstoun’s domestic abuse team to deliver our specialist perpetrator interventions, across Southend, Essex & Thurrock (SET). Our behavioural change programmes are for those who perpetrate abusive behaviours in their relationships.

We are looking for motivated practitioners who either have experience of working within the Domestic Abuse sector or have worked in a similar related area and would like to develop their transferrable skills. Experience of working on behaviour change programmes, delivering groups and 1-2-1 work in comparable settings such as mental health, and understanding multi-agency working, would be advantageous.

Working as part of the SET team, alongside colleagues supporting victim/survivors, and children/young people, affected by domestic abuse, you will offer effective behaviour change interventions to perpetrators, and work with communities and local partners to raise awareness, and challenge attitudes that allow domestic abuse to continue.

For further information and to apply please, please visit the website via the apply button.

Unfortunately, we are unable to accept CVs.

Closing date: 14 July 2025.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. The post will be subject to an enhanced DBS check and may be subject to vetting based upon location/office space utilised in areas.

Eastern Region –Norfolk, Suffolk, Cambridgeshire, and Northamptonshire. Home based with some travel expected

Ref: SAD-251

Are you a proactive, highly organised and collaborative individual with a proven record of developing and maintaining systems for data collection, analysis, and reporting?  Do you have sound experience of providing vital support to colleagues?

If so,  join St Giles as a Senior Administrator and Data Coordinator, where you will work alongside the Eastern Region Footsteps coaches and Management Team to coordinate data collection and analysis to support the service to achieve its contractual requirements.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.  

Who are we?
St Giles is an award-winning social justice charity using expertise and real-life past experiences to empower people who are not getting the help they need. People held back by poverty, exploited, abused, dealing with addiction or mental health problems, caught up in crime or a combination of these issues and others. We show people there is a way to build a better future for themselves and those they care about and help them create this through support, advice, and training. Our peer-led services form the backbone of our work, putting people with lived experience at the centre of delivery, design, and evaluation of support and services across the UK.

The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.

The Wise Group and St Giles came together a few years ago to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. To date we have been awarded more than 20 contracts to deliver Personal Wellbeing, Finance, Benefit & Debt and Women’s Services across England and Wales.

About this key role

Our successful candidate will provide line management support, guidance and coaching to two administrators, ensuring their responsibilities are clear and that they are supported to carry out their roles, plus provide positive and proactive peer support to Admin and Coaches to ensure that data is collected reliably and consistently.  You will also manage the allocation and appropriateness of all referrals coming into the Eastern region CRS service and ensure all referrals are accurately recorded, plus coordinate the data collection across the Eastern Region Criminal Justice contracts.

We will also rely on you to monitor the service and support with the development, implementation, and the maintenance of effective data collection systems, as well as offering training where necessary to ensure the team can perform data collection effectively.  Interpreting and explaining complex data to the admin and delivery team for purposes of clarity/verification is also an important duty, as is supporting with the development and maintenance of processes around referrals, data collation and the production of reports.

What we are looking for

• Experience in working together as part of a multi-agency team to achieve a common goal
• Experience of working in a high intensity environment
• To have a relevant qualification or be working towards one to ‘A’ Level standard or above
• An understanding of the barriers faced by people with complex and multiple needs
• Knowledge of relevant services in the local community
• Impressive interpersonal, relationship-building and communication skills, verbal and written
• A flexible, collaborative and professional approach to your work

Please note: this role requires that successful candidates must undergo an Enhanced DBS check, on the basis that the post involves contact with vulnerable participants and colleagues.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date: 20 July 2025 at 11 p.m.
Interview date: 28 July 2025

About Alzheimer's Society - who are we and what’s our mission?  

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.  

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.  

Together with our supporters, we’re working towards a world where dementia no longer devastates lives. 

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.  

About the opportunity
It’s an exciting time to join Regional Engagement. We’re a growing team with big ambitions over the next five years. Success in your role will enable the Alzheimer’s Society to campaign for change, fund research to find a cure, and support people living with dementia today.

We have a fantastic opportunity for a Regional Fundraiser to join our rewarding and growing team. This is an exciting role, which would suit someone looking to build and develop their relationship fundraising or broaden their sector experience in a major national charity.
From multi-year partnerships and supporters, right through to managing volunteers and raising awareness in our communities, the team you join is talented, fast-paced and on a mission to create a world where dementia no longer devastates lives. 

The successful candidate will be able to deliver first-class relationship and account management, maximising retention as well as driving opportunities to secure new income within Birmingham, Solihull, Coventry and Warwickshire (from prospecting through to pitch development and delivery).

Our team have a wealth of experience and skills to support you, and being a team player is essential. Recruiting, managing, and appreciating the value of our supporters and volunteers is essential. You need to inspire and motivate them to develop lifelong support.
This is a homeworking role, and you will be required to regularly travel across Birmingham, Solihull, Coventry and Warwickshire to meet supporters and occasionally attend internal meetings at locations across the country, including our flagship offices (London, Birmingham, Warrington and Belfast). You must reside in the UK and have the correct right-to-work documents to work in the UK.

About you

- Experience in relationship and community fundraising or ability to demonstrate transferrable skills.
- Good understanding of budgeting and financial management
- Experience in identifying and acquiring new business opportunities.
- Experience in delivering excellent supporter stewardship and/or customer care.
- Able to analyse data and information to make decisions.
- Proven track record in achieving financial and non-financial targets.
- Ability to work remotely and independently and travel across an extensive patch.

Person Specification:

- Excellent verbal and written communication skills to interact with diverse stakeholders.
- Proficient in using Microsoft Office Suite and other relevant IT tools.
- Ability to work collaboratively and prioritise workloads effectively.
- Strong analytical and problem-solving skills.
- Exceptional organisational abilities with great attention to detail.
- A passionate advocate for the Alzheimer’s Society, with a strong commitment to making a difference.
- A self-starter with a high level of motivation and resilience.

Regional Fundraiser – Birmingham, Solihull, Coventry and Warwickshire.
Closing Date: 8th July
Interviews: WC 21st July
Location: This is a home-based role, covering the following regions: Birmingham, Solihull, Coventry and Warwickshire.

Our commitment to Equity, Diversity, Inclusion & Belonging  

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.     

Our hiring process 

We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart. 

Giving back to you  

At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Bupa Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.

We are looking to recruit a dedicated and enthusiastic individual to join our Information & Advice team provide information, advice and support to people aged 60 and over, living in Waltham Forest. The purpose of the job is to deliver advice to those housebound or not able to travel to The Hub, so it will involve home visits throughout the Borough. It will include assisting clients to maximize their income through providing benefits calculations, help to complete forms, provide advice resources and some supervision of volunteers. You will have good interpersonal skills, have proficient database skills and enjoy working as part of a team. Experience of benefits advice and another language is desirable.

FIXED TERM UNTIL FEBRUARY 2027

Background to Role

Age UK Croydon is passionate about achieving our mission to reach, involve, support and connect people so they can age well in Croydon

Our Healthier Lifestyles Service includes a programme of seated and standing exercise, health checks and social engagement together with our 3 Memory Tree Cafés. Memory Tree cafes combine music and singing, dancing, reminiscence, exercise, activity and social interaction providing a safe and relaxing environment for older people living with dementia and their carers. Our programmes are delivered in various settings across the borough including care homes, sheltered housing and community venues together with our own Brigstock Road Community Hall.

The Healthier Lifestyle team at Age UK Croydon offers a range of inclusive and accessible activities and events across the borough of Croydon combining exercise and social engagement in a variety of local settings.  These sessions help reduce isolation, improve independence, prevent falls, increase fitness levels and manage health conditions. They also provide social engagement and interaction, information and support around living with dementia, a safe and welcoming space for all to engage and relax.

Duties will include (but are not limited to) –

• Independently delivering chair-based exercise sessions daily in Croydon care homes to residents.
• As an Age UK Croydon ambassador promote our services including via talks and presentations to community groups across the Borough.
• Developing and maintaining good relationships with care home, health hub venue staff and partner organisations or talk providers.
• Working as part of the health hub team lead on the delivery of health hubs in various Croydon locations.
• To be the key point of liaison for all clients accessing the Activity Service.
• To support the promotion of the organisation, services, activities, and events.
• To contact clients when there are changes to the regular classes.
• Keep up to date with and the Activity Service changes.
• Awareness of risk assessments and GDPR compliance
• If qualified also delivering standing exercise sessions.
• Setting up equipment for activities and ensuring resources are ready for events.
• Delivering basic health checks including blood pressure, BMI and diabetes screening.

Closing date for applications: 9am, Thursday, 17th July 2025

Interview Dates: Thursday, 24th July 2025

37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays on a four-on-four off shift pattern.

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Horsham Y Centre provides 24-hour supported housing services offering medium levels of housing-related support for young people aged 16-25 with 50 bedspaces and shared communal facilities. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs, relationship building and wellbeing. Situated in the middle of Horsham, the service has strong links with and contributes to the local community.

We are looking for a Housing Night Worker to join our Horsham Y team. Main areas of responsibilities are:

Safety and security

• Provide a friendly and professional front-of-house welcome to residents, visitors and staff, and ensure the building is safe, secure quiet and welcoming 
• Maximise the wellbeing of residents and visitors by ensuring adherence to health and safety protocols and house rules, all within the terms of tenancy agreements
• Assess and monitor the risks presented by residents to ensure they can keep themselves safe and, where possible, continue their development
• Record all incidents and accidents and share appropriately with the wider team, your manager and, if necessary, the central safeguarding team 

Engagement with residents

• Welcome residents home and provide informal and responsive support so they can articulate their aspirations and ambitions and acquire the skills they need to live independent and fulfilling lives
• Ensure resident’s views, aspirations, concerns, and ideas are sought so they can play an active role in influencing the services they receive
• Proactively promote the services on offer and ensure residents are encouraged to engage with those services
• Contribute to, or support, evening groupwork activities so that residents can access tailored solutions that meet their needs, wishes and aspirations

Administration and housekeeping

• Undertake tasks as directed, including but not limited to: inputting data, assessments, reviews, case notes onto our client database and entering new residents details/closing ex-resident records
• Completing health and safety/compliance checks, and recording estate inspectors and room checks
• Adding maintenance requests to our property services system

General

• Work as part of a team, on a rota four on four off shift pattern, alongside another Housing Night Worker, ensuring young people at the service have non-judgemental, objective at night, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice 

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and knowledge

• Experience of working in a customer facing environment, remaining calm and solution-focused when dealing with challenging behaviour
• Basic understanding of the support needs of young people and/or adults at risks
• Understanding of the impact of trauma on others, and the ability to work with a strengths-based approach with people who may be in distress
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and Health and Safety check lists
• Basic knowledge of good safeguarding procedures in relation to young people and/or vulnerable adults, and the ability to maintain professional boundaries (training provided)

Skills and abilities 

• Ability to communicate clearly both verbally and in writing for appropriate record keeping (vital for handover to colleagues working day shifts)
• Good interpersonal skills and ability to build and maintain strong relationships
• Ability to work lone work, work autonomously, and use own initiative, as well as being part of a team
• IT skills, including proficiency in MS Office 365 package, as well as healthy and safety and client management systems (training on YMCA DLG systems provided)
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Community Navigator (Mental Health)
Post no: 639
Salary: £24,667.47 per annum
Contract: Permanent
Hours: 37 hours per week, (Monday to Friday, 09.00 - 17.00)
Location: Eaglestone Health Centre, Milton Keynes

This role is an opportunity to work for Mind BLMK as part of the Milton Keynes NHS mental health service for someone with experience working in health, social care or information and advice, in direct contact with service users.

Working alongside colleagues from Central Northwest London Foundation Trust (CNWL) this role will provide referral management to and from Secondary Services. This will include signposting patients to statutory services including talking therapies and wider community based & voluntary sector support.

The Community Navigator will work as part of the team to deliver on the aims and objectives of the Mental Health Hub whilst representing the Voluntary and Community sector with the NHS.

Service Delivery

• Work within the NHS Mental Health SPA (Single Point of Access) Team to review and process referrals received from GP Practices and other sources including those to be subsequently triaged and assessed by mental health practitioners.
• Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
• Support the hub to signpost patients and direct them to appropriate services including secondary care, the local Voluntary and Community sector services and activities that support the patients’ wider determinates of their mental health and wellbeing.
• Answer calls, ensure sufficient phone cover, respond to messages/voicemails, provide administrative support to the Mental Health SPA for all services and deal with queries in a sensitive and timely way liaising with clinical or team lead as is appropriate.
• Monitor service inboxes during core office hours, responding to any queries professionally providing helpful information.
• Monitor and action tasks within SystmOne and maintain records of all activities carried out, i.e. outbound calls, calls received, archiving any received correspondence.
• Build good working relationships with the voluntary and community sector, relevant services and activities to ensure signposting pathways are kept up to date as well navigating and developing the setup of new signposting pathways through networking.
• Provide clinical and non-clinical information in appropriate chronological templates to other services.
• Carry out health and safety responsibilities as directed by Managers in line with Mind BLMK’s H&S policies, procedures, and guidance (risk assessments, reviews, reporting, safeguarding, incidents/accidents, premises).
• To bring VCSE experience, knowledge and culture into an NHS team.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional Health Plan
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm Thursday 10th July 2025
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Support Network Coordinator (London coverage)
Location: Home based within Greater London
Salary: £35,040 per annum
Contract: Permanent
Hours: Full time, 35 hours per week Monday to Friday

We are seeking a Support Network Coordinator to cover the London region.

About Us

The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.

Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury. 

About the role

Each of the Support Network Coordinators have the responsibility for delivering, maintaining, and expanding the support services available to spinal cord injured (SCI) people and their region of the UK.

The post coordinates two vital parallel strands:

1. In your region, to reach and support newly and long-term spinal cord injured people and their families developing a strong partnership with all available specialist services, charity and business partners; managing a dedicated team of volunteers as well as providing direct support to SCI people with more complex support needs.
2. Nationally, working to facilitate the link between SCI people and SIA and the network of services; referring SCI people and their families to our clinical / health expert support teams and advocacy services; working with the Digital Engagement team to build on-line links to regional partners in your area; supporting fundraising, campaigns and communications.

Duties and Responsibilities

This is the job for your if you’re good at:

• Building strong relationships – you’ll be talking to everyone from people with SCI and their families, to healthcare professionals, solicitors and partners who deliver key services.
• Identifying opportunities – to expand SIA’s portfolio of services, we’ll need your knowledge of organisations and individuals that provide services to those affected by spinal cord injury.
• Engaging People – whether it’s service users or your team of volunteers, the success of our work relies on you being able to keep people engaged with what we’re doing.
• Being organised – managing your own diary, keeping in touch with your contacts, ensuring your volunteers are being utilised effectively, providing support to those in greatest need, referring to internal & external service providers and keeping records of the support SIA is delivering.
• Providing life-changing support to those that need it most – you’ll be facing up to the most difficult challenges our service users face.
• Making the ask – whether it’s growing the fundraising activities that underpin the charity, securing the use of a venue for a support group meeting, or ensuring healthcare professionals are promoting our services.

Benefits

• Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro-rated for part time employees)
• Access to Group pension scheme (6% employer contribution)
• Access to Group life assurance scheme
• Access to Healthcare cash plan
• Access to discounted gym membership
• Access to Employee assistance programme (EAP)
• Employee volunteer days
• Free car parking at Milton Keynes, Head Office
• Investing in their people - all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development.

Please note, for this role it is essential that an applicant has a personal lived experience of a spinal cord injury (SCI) or Cauda Equina Syndrome (CES), and lives in the Greater London region.

This post will play a critical role in achieving our ambitions. We hope that the role inspires you and we look forward to receiving your application.

Closing date: 28 July 2025, 9am
Interview dates: 6 or 7 August 2025 at SIA House, Milton Keynes OR London area

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.

We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.

No agencies please.

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Crisis Café Support Worker
Reference: 293
Responsible to: Crisis Cafe Coordinator
Working Base(s): Watford (expectation to travel whenever necessary: Stevenage, Ware and Hatfield – mileage paid when not working at home base)
Salary: From £24,336 Per Annum FTE (pro rata for part time hours)
Hours: Part-Time (22.5 or 30 hours per week)
Work pattern: Working 3 or 4 out of 7-day rota, 17:30 - 01:30.

About the Service

Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect.

The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:

• To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.

At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.

About the Role

Mental Healthcare Support Workers are key members of staff delivering the Nightlight Mental Health Crisis Service, taking part in a rota covering 7 days per week, ensuring the delivery of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the crisis cafe and helpline provision. Working closely with other staff (bank staff, volunteers), coordinators, team leaders and Crisis manager to ensure services are of the highest quality and support the continued growth and development of the service.

By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

Whilst experience is advantageous, the most important thing to us and the people we support is having the right values, skills and commitment to delivering high quality, person centred mental health crisis support.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for applications is 31st July 2025
Interviews to be held week of 11th August 2025
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

Job Title: Wellbeing Consultant
Ref: WBC447
Contract: Permanent
Hours: 30 hours per week, Monday to Friday
Salary: £28,080 - £33,280 pro rata, per annum (dependent upon experience)
Location: GenesisCare Cambridge, Fordham Road, Newmarket, CB8 7XN

About Us

Penny Brohn UK is the cancer health and wellbeing charity. We help people feel better in mind, body and spirit by offering support through our team of cancer support experts (which includes doctors, nutritionists, counsellors and exercise therapists)

Penny Brohn UK helps people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible. By making our services freely available, our aim is for all people with cancer to be able to access the high-quality support they need.

Penny Brohn UK have been working in partnership with GenesisCare UK, a private healthcare company, since 2013. We deliver an integrated cancer care approach which includes complementary treatment support and lifestyle advice for patients undergoing chemotherapy and radiotherapy at all of their 14 centres across the UK. For over 40 years, Penny Brohn UK has supported people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible.

The role

An exciting opportunity has arisen for an experienced healthcare profession/health related professional to join our existing team of Wellbeing Consultants embedded within established UK GenesisCare cancer treatment centres.

This role requires excellent communication and interpersonal skills with the ability to build and maintain relationships with patients, relatives, GenesisCare staff team and Wellbeing consultant team and the wider Penny Brohn UK organization. We are looking for a professional who can work in a flexible, proactive, intelligent, and creative way. Candidates should have experience of working within private or national health related services and have knowledge, experience/understanding of complementary therapies or other support services.

Key role considerations

•  This role will involve working alongside our partner GenesisCare to ensure a holistic approach is taken in aspects of support and treatment.
• The bulk of the patient work is delivery of one-to-one sessions – completing holistic needs assessments, review appointments, consultations, mindfulness, and relaxation sessions.
• The Wellbeing Consultant is responsible for ensuring that patients and their relatives have a positive experience as they move through the Penny Brohn UK treatment support services at GenesisCare.

In return for your hard work and dedication you will enjoy a wide variety of benefits including:

• 30 days holiday plus 8 bank holidays (pro rata)
• Regional allowance pro rata, per annum
• Enhanced sick pay after six month’s service
• Auto enrolment into the Penny Brohn UK pension scheme
• Free Life Assurance
• Family friendly policies with enhanced maternity and paternity leave after one year of service
• Specsavers Corporate eyecare test
• Cycle to work scheme

Timetable for appointment
Closing date: Monday 14 July at 9.00am (we are unable to consider late applicants) 
First interview: Via teams: 23 July 
Second interview: In person on Thursday 31 July at Penny Brohn UK, National Centre, Pill, Bristol, BS20 0HH 
Start date: To be agreed upon appointment with successful candidate

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At Penny Brohn UK, we are committed to promoting equality, diversity, and inclusion throughout the organisation. We are proactively taking action to support EDI and Wellbeing to support our ethos of creating a diverse culture that is reflective of both our employees and the lived experience of all communities touched by cancer. We welcome applications from individuals from all backgrounds regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

No agencies please.

We are the National College for Digital Skills and our mission is to educate and empower
the next generation of diverse digital talent. We are the first new Further Education
College in England since 1993 and the only one that is solely focused on widening the
tech talent pool in the UK.

We work with a fantastic roster of partners such as Deloitte, Bank of America, PwC and
HSBC and offer an innovative, supportive apprenticeship experience for our 350+
learners that prepares them to be digital pioneers achieving both academic success and,
more importantly, setting them up for successful careers in tech.

We are passionate about harnessing tech as a tool for social mobility and improving
diversity of opportunity and therefore, with the support of our partners, place a major
focus on diversity recruitment. At present over 40% of our students come from low
income backgrounds, more than 50% are from racially diverse backgrounds and over a
third of our apprentices are young women.

Our apprenticeship outcomes massively outperform national averages and this is
testament to the quality of teaching and learning provided and the joint support offered
throughout the apprenticeship journey. We’re passionate about building a supportive,
values driven environment for both our students and staff and this is where you come
in!

What’s your mission?
Ada is looking for a dynamic and proactive Employer Outreach and Growth Manager to
join our team. This newly created role will help shape and deliver Ada’s employer-facing
outreach strategy, helping us drive awareness, engagement and conversion among
prospective apprenticeship employers.
You’ll be responsible for designing and delivering impactful campaigns, refining our B2B
messaging and strengthening our presence across key channels. Your work will be
central to building a stronger, more visible brand and a sustainable pipeline of employer
partners.
This role is ideal for someone who thrives in a fast-paced environment, is comfortable
owning both strategy and delivery and is excited to scale Ada’s apprenticeship impact
through smart, targeted outreach.

Key responsibilities of this role include:
Driving New Business Growth
● Design and execute targeted outreach campaigns to attract new employer
partners

● Refine and maintain Ada’s B2B messaging across channels (website, LinkedIn,
sales materials, etc.)
● Support lead nurturing and pipeline progression using our business intelligence
tools
● Create marketing assets including employer case studies, email sequences,
landing pages and social campaigns
● Track and report on campaign performance, lead generation and ROI
● Support planning and delivery of employer-facing events and outreach
campaigns
● Contribute to building a healthy pipeline and increasing conversion rates from
prospect to partner

Promotional Activities
● Represent Ada at networking events and employer roundtables
● Respond to inbound enquiries and contribute to employer proposal writing
● Produce case studies that highlight employer and apprentice impact stories
● Lead award nominations that showcase employer partnerships, DEI outcomes
and social mobility impact

Partner Development
● Strengthen relationships with existing partners through surveys, feedback
sessions and collaborative improvement work enhancements etc.

The successful candidate will join a growing team and as such, the responsibilities of
the role may develop over time in response to the evolving needs of the organisation
and our wider partnerships strategy. A flexible, proactive mindset will be key, with
opportunities to shape and expand the role based on emerging priorities and the
candidate’s own strengths.
We’d really like to hear from you, if you are…
● Energised by Ada’s mission and committed to driving social impact through
apprenticeships

● A confident relationship-builder with internal teams and external stakeholders

● Comfortable with ambiguity and able to take initiative to drive growth
independently

● Target-driven, organised and highly motivated to find and convert new
opportunities

● A strong communicator who can write clearly, persuasively and with empathy

● Experienced in a customer-facing or account management role

● Highly organised, detail-oriented and collaborative

● Skilled in using Microsoft Office or G-Suite and confident with CRM systems
(Salesforce ideally)

● Experienced in B2B marketing - ideally in education, tech or training

● Strong in content creation and campaign planning across multiple channels

● Confident using paid social tools (especially LinkedIn), email marketing and lead
generation platforms

● Hands-on with Salesforce Marketing Cloud or similar tools for automation and
tracking

● Skilled in drafting award submissions and supporting materials

● Collaborative with sales or commercial teams, and focused on shared results

● Analytical, creative and purpose-led - motivated to reach mission-aligned
employers
We encourage consideration of flexible ways of working, both formal and informal
arrangements that allow for the best outcomes for our people and our employers. If this
opportunity is of interest to you with some flexibility, please do discuss this with us.
Safeguarding
Ada, National College for Digital Skills is committed to safeguarding and promoting the
welfare of children and young people and expects all staff and volunteers to share in this
commitment. The successful candidate will be required to have an Enhanced Disclosure
and Barring Service (DBS) check and references will be sought from previous employers
prior to commencing employment. Other related pre-employment checks appropriate to
the post will also be carried out.

We care about equity, diversity and inclusion
Ada. National College for Digital Skills recognises that equality of opportunity and the
recognition and promotion of diversity are integral to its strengths. The following
principles apply in respect of the College’s commitment to equality and diversity:
● To provide and promote equality of opportunity in all areas of its work and activity;
● To recognise and develop the diversity of skills and talent within its current and
potential community;
● To ensure that all employees and prospective employees of the College are
treated solely on the basis of their merits, abilities and potential without receiving
any unjustified discrimination or unfavourable treatment on grounds such as age,
disability, marital or civil partner status, pregnancy or maternity, race, religion or
belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-
economic status or any other irrelevant distinction;
● To provide and promote a positive working, learning, and social environment
which is free from prejudice, discrimination and any forms of harassment, bullying
or victimisation;
● To promote good relations between individuals from different groups.
Applicants with disabilities
Ada is keen to increase the number of disabled people it employs. We, therefore,
encourage applications from individuals with a disability who are able to carry out the
duties of the post. If you have special needs in relation to your application please contact
us.
Career Returners
At Ada, we believe in the value of diverse experiences and actively encourage
applications from individuals returning to the workplace after a career break. Whether
you’re a parent, carer, or have taken time out for any other reason, we recognise the
skills and perspectives that returners bring and are happy to discuss any support you
might need to succeed in the role.
Sponsorship

Sadly, we are unable to offer sponsorship for this role so can only accept applications
from candidates who have the legal right to work and remain in the United Kingdom.

The closing date is: Friday, 11th July 2025

Job Title: Wellbeing Consultant
Ref: WBC446
Contract: Permanent
Hours: 37 hours per week, Monday to Friday
Salary: £28,080 - £33,280 pro rata, per annum (dependent upon experience)
Location: GenesisCare Bristol, 300 Park Avenue, Aztec West, Bristol, BS32 4SY

About Us

Penny Brohn UK is the cancer health and wellbeing charity. We help people feel better in mind, body and spirit by offering support through our team of cancer support experts (which includes doctors, nutritionists, counsellors and exercise therapists)

Penny Brohn UK helps people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible. By making our services freely available, our aim is for all people with cancer to be able to access the high-quality support they need.

Penny Brohn UK have been working in partnership with GenesisCare UK, a private healthcare company, since 2013. We deliver an integrated cancer care approach which includes complementary treatment support and lifestyle advice for patients undergoing chemotherapy and radiotherapy at all of their 14 centres across the UK. For over 40 years, Penny Brohn UK has supported people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible.

The role

An exciting opportunity has arisen for an experienced healthcare professions/health related professional to join our existing team of Wellbeing Consultants embedded within established UK GenesisCare cancer treatment centres.

This role requires excellent communication and interpersonal skills with the ability to build and maintain relationships with patients, relatives, GenesisCare staff team and Wellbeing consultant team and the wider Penny Brohn UK organization. We are looking for a professional who can work in a flexible, proactive, intelligent, and creative way.  Candidates should have experience of working within private or national health related services and have knowledge, experience/understanding of complementary therapies or other support services.

Key role considerations

• This role will involve working alongside our partner GenesisCare to ensure a holistic approach is taken in aspects of support and treatment.
• The bulk of the patient work is delivery of one-to-one sessions – completing holistic needs assessments, review appointments, evidence-based lifestyle consultations, mindfulness, and relaxation sessions.
• The Wellbeing Consultant is responsible for ensuring that patients and their relatives have a positive experience as they move through the Penny Brohn UK treatment support services at GenesisCare.

In return for your hard work and dedication you will enjoy a wide variety of benefits including:

• 30 days holiday plus 8 bank holidays pro rata, per annum
• Enhanced sick pay after six month’s service
• Auto enrolment into the Penny Brohn UK pension scheme
• Free Life Assurance
• Family friendly policies with enhanced maternity and paternity leave after one year of service
• Specsavers Corporate eyecare test
• Cycle to work scheme

Thank you for considering Penny Brohn UK, we look forward to hearing from you!

Timetable for appointment:

Closing date: Monday 14 July at 9.00am (we are unable to consider late applicants)
First interview: Via teams: 24 July
Second interview: In person on Thursday 31 July at Penny Brohn UK, National Centre, Pill, Bristol, BS20 0HH
Start date: To be agreed upon appointment with successful candidate

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At Penny Brohn UK, we are committed to promoting equality, diversity, and inclusion throughout the organisation. We are proactively taking action to support EDI and Wellbeing to support our ethos of creating a diverse culture that is reflective of both our employees and the lived experience of all communities touched by cancer. We welcome applications from individuals from all backgrounds regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

No agencies please.

Job Title: Wellbeing Consultant
Ref: WBC448
Contract: Permanent
Hours: 30 hours per week, over 4 days
Salary: £28,080 - £33,280 pro rata, per annum (dependent upon experience)
Location: Genesis Surrey, Rosalind Franklin Close, Guildford, GU2 7AW

About Us

Penny Brohn UK is the cancer health and wellbeing charity. We help people feel better in mind, body and spirit by offering support through our team of cancer support experts (which includes doctors, nutritionists, counsellors and exercise therapists)

Penny Brohn UK helps people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible. By making our services freely available, our aim is for all people with cancer to be able to access the high-quality support they need.

Penny Brohn UK have been working in partnership with GenesisCare UK, a private healthcare company, since 2013. We deliver an integrated cancer care approach which includes complementary treatment support and lifestyle advice for patients undergoing chemotherapy and radiotherapy at all of their 14 centres across the UK. For over 40 years, Penny Brohn UK has supported people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible.

The role

An exciting opportunity has arisen for an experienced healthcare profession/health related professional to join our existing team of Wellbeing Consultants embedded within established UK GenesisCare cancer treatment centres.

This role requires excellent communication and interpersonal skills with the ability to build and maintain relationships with patients, relatives, GenesisCare staff team and Wellbeing consultant team and the wider Penny Brohn UK organization. We are looking for a professional who can work in a flexible, proactive, intelligent, and creative way. Candidates should have experience of working within private or national health related services and have knowledge, experience/understanding of complementary therapies or other support services.

Key role considerations

• This role will involve working alongside our partner GenesisCare to ensure a holistic approach is taken in aspects of support and treatment.
• The bulk of the patient work is delivery of one-to-one sessions – completing holistic needs assessments, review appointments, consultations, mindfulness, and relaxation sessions.
• The Wellbeing Consultant is responsible for ensuring that patients and their relatives have a positive experience as they move through the Penny Brohn UK treatment support services at GenesisCare.

In return for your hard work and dedication you will enjoy a wide variety of benefits including:

• 30 days holiday plus 8 bank holidays (pro rata)
• Regional allowance pro rata, per annum
• Enhanced sick pay after six month’s service
• Auto enrolment into the Penny Brohn UK pension scheme
• Free Life Assurance
• Family friendly policies with enhanced maternity and paternity leave after one year of service
• Specsavers Corporate eyecare test
• Cycle to work scheme

Thank you for considering Penny Brohn UK, we look forward to hearing from you!

Timetable for appointment 
Closing date: Monday 14 July at 9.00am (we are unable to consider late applicants)
First interview: Via teams: 21 July 
Second interview: In person on Thursday 31 July at Penny Brohn UK, National Centre, Pill, Bristol, BS20 0HH
Start date: To be agreed upon appointment with successful candidate

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At Penny Brohn UK, we are committed to promoting equality, diversity, and inclusion throughout the organisation. We are proactively taking action to support EDI and Wellbeing to support our ethos of creating a diverse culture that is reflective of both our employees and the lived experience of all communities touched by cancer. We welcome applications from individuals from all backgrounds regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

No agencies please.