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London, Greater London (Hybrid)
£80,000 per year
Full-time
Contract (18 months )
Job description

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Directorate background

The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

Job purpose

The Director of Advice Services provides strategic leadership for Toynbee Hall’s Advice Services Directorate, ensuring the delivery of high-quality, accessible and impactful services that support people experiencing poverty, financial hardship, social exclusion and inequality.

Scope of role

The Interim Director of Advice Services is responsible for the strategic and operational leadership of all Advice Services delivered by Toynbee Hall.

This includes direct delivery services, partnership programmes, grant-funded projects and commissioned contracts delivered across community, healthcare and criminal justice settings.

The postholder will oversee a complex portfolio that includes:

  • Debt advice and financial wellbeing services
  • Welfare benefits and generalist advice services
  • Legal advice services including employment and housing
  • Welfare benefits services for customers with cancer
  • Ministry of Justice-funded prison-based advice services
  • Future commissioned, grant-funded and partnership programmes

Key Responsibilities

Strategic Leadership

  • Lead the strategic direction and development of the Advice Services Directorate.
  • Contribute to organisational strategy and planning as a member of the Senior Management Team.
  • Ensure services align with Toynbee Hall’s mission, strategic objectives and organisational priorities.

Financial Planning and Performance

  • Work with Finance colleagues to develop budgets, forecasts and financial plans across the Directorate.
  • Ensure services operate within agreed budgets and deliver value for money.
  • Monitor financial performance across contracts, grants and programmes, identifying risks and opportunities.

Business Development and Growth

  • Lead the development and delivery of the Directorate’s growth strategy.
  • Identify new funding, commissioning and partnership opportunities.
  • Lead the development of bids, tenders and funding proposals.

Contract and Partnership Management

  • Provide strategic oversight of all contracts, grants and service agreements.
  • Lead negotiations with commissioners, funders and delivery partners.
  • Ensure effective contract management processes are embedded across the Directorate.

Service Portfolio Leadership

  • Provide strategic oversight across all advice services including debt, welfare benefits, generalist advice, legal advice, Macmillan services and prison-based advice programmes.
  • Ensure services are integrated where appropriate and provide a seamless client journey.
  • Drive innovation and continuous improvement across all service areas.

Person Specification

Essential Criteria:

  • Experience of leading large-scale advice, support, health, justice or community services and projects.
  • Proven experience of business development, income generation and securing funding or contracts
  • Experience of leading complex partnerships / multi-agency programmes.
  • Experience of negotiating and managing significant contracts, grants and service agreements.
  • Strong understanding of service quality, governance, compliance and risk management.
  • Experience of budget management, financial planning and working with finance colleagues to support effective financial oversight.
  • Ability to build relationships and influence at senior level with funders, commissioners, regulators and strategic partners.

Desirable Criteria:

  • Experience of working within or alongside the Money and Pensions Service (MaPS)
  • Experience leading within a senior Advice Services Directorate
  • Experience in developing or delivering advisor training and technical supervision.
  • Understanding of criminal justice or mental-health service environments.

Our Benefits

Annual Leave

  • 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)
  • After 2 years: +3 extra days of leave
  • After 3 years: +1 additional day
  • After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown

Pension

  • Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

  • Enhanced Sick Pay for peace of mind during illness
  • Enhanced Maternity & Paternity Leave to support growing families
  • Employee Eyecare Vouchers to support your vision health
  • Employee Assistance Programme for free, confidential advice and support
  • Mental Health First Aid to ensure workplace well-being
  • Tenancy Deposit Scheme to help secure your home
  • Interest-Free Season Ticket Loan for cost-effective commuting
  • Cycle to Work Scheme to promote a healthier, greener way to travel
  • Charity Mentoring Network to support professional development and networking
  • Westfield Health Cash Plan to cover your healthcare needs specified in the Policy
  • Perk Box
  • Life Insurance

Please refer to the attached job description for more details.

Application resources
Organisation
Toynbee Hall View profile Organisation type Registered Charity Company size 51 - 100

Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London

Posted on: 22 June 2026
Closing date: 05 July 2026 at 16:20
Tags: Advice / Information, Social Care / Development

The client requests no contact from agencies or media sales.