Fundraising and supporter care officer jobs
To enable Operation Smile’s global surgical activities, OSUK’s Partnerships Team works to maximise high-potential income channels such as corporate partnerships, major donors, community fundraisers and trusts and foundations.
We have an exciting position in our team for an experienced and ambitious trusts fundraiser. Working as part of the Partnership Team and line managing one Grants & Programmes Manager, the Senior Grants & Programmes Manager will secure critical income from new and existing trust and foundation donors through compelling pitches and excellent stewardship.
The position will build on existing multiyear relationships with donors giving at the six-figure level per year, aiming to grow their contributions, as well as making approaches to new prospects, working closely with the Director of Partnerships. The role is also the key liaison between OSUK and teams at Operation Smile Inc and in programme countries around the world, leading on donor reporting and sourcing programmatic information for new funding opportunities.
Main Duties & Responsibilities
Trust and Foundation Funding Development
- Ensure achievement of annual income target for trusts and foundations
- Take primary responsibility for managing the current pool of trust/foundation donors, to ensure their growth and longevity – strategic input into the growth of each relationship will be essential
- Develop and maintain a pipeline of new funding prospects, creating propositions/proposals and making approaches, working with the Director of Partnerships, with a focus on the highest value prospects (those worth six-figures per year plus)
- Ensure accurate and timely reporting to donors and internal stakeholders
- Represent Operation Smile UK in global funding discussions, applying any global strategies to develop successful fundraising plans for the UK
- Lead on development and management of any trust/foundation cultivation events
Programmes Liaison
- Lead on interaction with global teams at Operation Smile Inc (US) and programme country teams around the world, regarding OSUK’s funding of programmes
- Identify funding opportunities for new prospects and existing donors, sourcing relevant programmatic and financial information
- Support the allocation of OSUK’s funds to a portfolio of programmes that best meet our donors’ interests, and work with colleagues internationally to reallocate funds when needed
- Monitor projects’ progress against KPIs and ensure donor reporting (programmatic and financial) is complete and timely, and meets donors’ needs and expectations
Additional Responsibilities
- Line-manage one Grants & Programmes Manager, supporting them to manage their own portfolio of new prospects and existing relationships, including small trusts mailings
- Create and maintain annual trusts and foundations income and expenditure budgets and business plans, including current donors and forecasting new business income
Additional Information
- 4 years’ experience in a trusts/foundations/institutional funding role
- We promote flexible and hybrid working, with 2 days per week in our London office in Battersea (nearest stations Clapham Junction and Wandsworth Town). There will also be some UK travel for meetings, conferences and events.
- Some overseas travel required to visit projects and partner countries, a highlight of the role!
First-round interviews are set for the week of 2nd March 2026. We strongly encourage early applications.
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
Founded in 1927, the University of Hull has a long and proud history. Through our teaching, research and civic engagement, we are helping to shape and deliver the future prosperity of our region and far beyond.
Leading the Philanthropy and Alumni Engagement team, the Director will drive the design and implementation of the University’s inaugural comprehensive fundraising campaign, launching it at the culmination of our centenary celebrations in summer 2028. Building on progress made to date, the Director will leverage the centenary to elevate the roles of philanthropy and alumni engagement in support of the University’s future ambitions.
Person specification:
- Extensive knowledge of philanthropy, preferably within higher education, including fundraising best practice
- Extensive knowledge of alumni engagement and its role in building connections and supporting wider institutional priorities
- Demonstrable track record of building relationships and working with prospects to secure gifts at the six-figure level and above
- Experience of leading philanthropic campaigns and exceeding fundraising targets
- Experience of leading and managing teams carrying out philanthropic and/or engagement activities
- Experience of strategic and data-driven operational planning and performance management
Dixon Walter is leading the candidate search on behalf of the University. For more information and details of how to apply by 15 February, please see the candidate brief.
#Director
#DirectorPhilanthropyandAlumniEngagement
#UniversityofHull
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The International Prader-Willi Syndrome Organisation (IPWSO) is seeking a talented and motivated CEO who will deliver our organisational strategy which aims to improve the lives of all those affected by a rare genetically determined disorder called Prader-Willi syndrome (PWS).
The role of CEO at IPWSO is both challenging and rewarding. You can help deliver change for people affected by PWS from across the globe by helping us build solidarity, promoting scientific reasoning and research, helping to foster new relationships, supporting our members, and striving for equality for everyone affected by the syndrome.
You will work alongside passionate volunteers and experts in PWS from across all continents and with a skilled and small staff team based in the UK. We are all dedicated to making a tangible difference!
For the full person specification and the JD, please refer to the attachment below.
#CEO #Chief Executive #Chief Executive Officer
Please see the application pack for the full Job Description and Person Specification.
Apply on the Charity Job website and submit a copy of your CV with a covering letter of no more than two A4 pages, describing how you meet the requirements of the role and the criteria outlined in the Person Specification. Include in your covering letter the names, position, organisation, email, and telephone contact of two referees, one of whom should be your current/most recent employer. References will only be sought once your express permission has been granted.
We will be reviewing applications and interviewing applicants on a rolling basis. We encourage you to apply early, as the advertisement may close before the 19 February 2026.
To unite the global PWS community to collectively find solutions to the challenges of the syndrome.
The client requests no contact from agencies or media sales.
BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.
The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.
The Purpose of the Role
Reporting to the Associate Director of Philanthropy, UK, the Philanthropy Manager will support the implementation of the UK Philanthropy team’s strategy, with a focus to identify, establish and develop new and existing high value relationships with individuals who have the capacity to support IRC at a five and six figure level. This is an exciting role working with senior stakeholders across IRC, in the UK and internationally, to cultivate and steward relationships with philanthropists to effectively solicit multi-year gifts to fund high-impact programmes that will deliver transformative change for IRC clients across the world.
As part of this, the Philanthropy Manager will:
· Develop and implement initiatives to identify, cultivate and solicit gifts from donors in the major gift range of £10,000 and above, both in partnership with the Director of Philanthropy and through account management of a discreet prospect portfolio
· Work closely with the Director of Philanthropy and the research function to identify and cultivate positive relationships with existing donors and new prospects to significantly grow our major donor pipeline
· Manage a portfolio of major donors through various personalised approaches, including face-to-face meetings, phone calls, events and written and verbal communications
· Develop personalised donor stewardship plans with the aim of increasing their engagement and uplifting their support to achieve the revenue target for the UK Philanthropy team and the overall revenue target for the International Philanthropy team
· Lead on gift management, reporting and proposal development for new prospects and existing donors, ensuring timely and accurate communications that match the individual’s requirements
· Identify and deliver unique stewardship and cultivation opportunities for donors
· Maintain thorough and up to date files and records relating to major donors
· Maintain strong knowledge and understanding of IRC’s work in the UK and around the world
· Collaborate proactively with a network of internal and external senior stakeholders, garnering their support and influence in the development of relationships with philanthropists
· Contribute to profile raising of the IRC’s Philanthropy programme and the IRC more widely through proactive networking and external engagement with potential donors and their advisors
· Proactively collaborate with other members of the Philanthropy team, supporting the delivery of the wider Philanthropy strategy as required
· Carry out administrative activities and other duties, as required, to maximise fundraising.
Scope and Authority
Authority: This position is responsible for supporting the delivery of Philanthropy and contributing to the identification, cultivation and stewardship of £10,000 and above gifts from HNWIs.
Key Working Relationships
· HNWI donors and prospects
· Third party philanthropy advisors
· Key contacts across IRC in UK and internationally:
o International Philanthropy Team
o USA Philanthropy
o Engagement with the UK and International Board
o Global Partnerships and Philanthropic Services
o Communications team
o Policy and Advocacy team
o UK Finance team
o Country Programme and regional teams, the Awards Management Unit as well as IRC’s Technical Units
o President’s Office and Executive Director of IRC- UK
KEY ACCOUNTABILITIES
Partnership identification, cultivation and stewardship (65%)
· Manage a portfolio of HNWI prospects and donors, working closely with the Director of Philanthropy to cultivate successful, high-impact relationships
· Collaborate with colleagues to develop transformative funding opportunities, create tailored plans for the cultivation of donors, deliver unique stewardship and cultivation opportunities, and coordinate internal and external meetings to drive donor relationships forward.
Partnership Management (25%)
· Lead on the creation of inspiring and engaging impact reports and proposals for donors, ensuring timely and accurate communications that are matched to the requirements of donors.
· Use Salesforce and IRC’s internal grant management system, OTIS, to keep clear and accurate records of donor communications and interactions related to all donor relationships
Team collaboration (10%)
· Contribute to the wider ambitions and shared objectives of the Philanthropy team as part of the HNWI Pillar
PERSON SPECIFICATION
Essential
Skills, Knowledge and Qualifications
· Knowledge and understanding of the principles and methods of philanthropy fundraising**
· Excellent communication and interpersonal skills, with the ability to inspire and enthuse, through the delivery of strong external and internal communications**
· Ability to establish and build relationships with donors, colleagues and senior stakeholders at all levels and from a variety of backgrounds, both externally and within IRC**
· Ability to identify potential donors, produce donor stewardship plans and be able to implement and execute them
· Ability to influence and negotiate with a broad spectrum of stakeholders, ensuring best possible outcomes for the IRC
· Excellent attention to detail
· Excellent Microsoft Office software skills including Excel
· Demonstrable ability to prioritise and organise own workload and meet conflicting deadlines
· Ability to understand and demonstrate commitment to IRC’s Equal Opportunities Policy and to ensure all activities are consistent with Equal Opportunities
· Ability to work collaboratively with members of a fundraising team and across departments, whilst managing conflicting priorities and deadlines in a busy working environment
Experience
· Demonstrable experience of securing gifts from high net-worth individuals**
· Demonstrable experience of writing persuasive and creative proposals and correspondence in a range of relevant styles
· Demonstrable experience of managing a portfolio of high net-worth individuals and relationships with senior stakeholders in a fundraising or corporate context**
· Demonstrable experience of supporting the implementation of events with wealthy individuals and influential contacts
· Demonstrable experience of managing information on a fundraising database e.g. Salesforce
· Demonstrable experience of compiling information from various global stakeholders in order to create compelling tailored proposals and reports
· Demonstrable experience of supporting a team and implementing new administrative systems and processes
The mission of the IRC is to help people whose lives and livelihoods are shattered by conflict and disaster.



Job description
Stella Maris is the official maritime charity of the Catholic Church. We are looking for a Regional Port Chaplain for the East Englia Ports to support seafarers, fishers and their families.
In this unique and rewarding role, you'll be the welcoming face of Stella Maris in your region, visiting ships, listening to crew members, and offering practical, pastoral and spiritual support to anyone in need, regardless of faith or background.
About the role
No two days are the same. You might spend the morning visiting ships and listening to crew members' stories, help someone contact their family back home, support a seafarer in crisis, or offer a quiet moment of prayer on deck.
You'll also recruit and support a team of volunteers, work closely with other maritime charities and local partners, and build strong relationships with parishes, dioceses, and port authorities. You'll be part of a nationwide network of Stella Maris chaplains, supported through regular meetings, retreats and professional development opportunities.
Key responsibilities
- Visit ships regularly to meet seafarers and fishers, responding to their pastoral, practical and spiritual needs.
- Provide practical help such as transport, communication access, and emergency or crisis support.
- Offer spiritual care to Catholic seafarers and facilitate the religious needs of those from other faiths.
- Recruit, train and support Stella Maris volunteers.
- Work collaboratively with other maritime charities.
- Maintain strong relationships with local parishes, the Diocese of East Anglia, and port stakeholders such as the Harbour Master, shipping agents and welfare committees.
- Support local fundraising and awareness initiatives alongside the charity's national team.
About you
You'll be someone who takes joy in helping others. You don't need maritime experiences, what matters most is your empathy and ability to offer pastoral support in practical ways.
You may come from a background in chaplaincy, parish ministry, community work or social care. You'll share our commitment to upholding the dignity of every seafarer and fisher.
We improve the lives of seafarers and fishers through our network of local chaplains and seafarer centres, expert information, advocacy, and support.



The client requests no contact from agencies or media sales.
This is an opportunity for someone who thrives being part of a small team and making a big impact.
As Executive Operations Administrator at St Luke's for Clergy Wellbeing every day will be busy and different. The role will be ideal for someone who can use their initiative, has a good eye for detail, and likes a varied workload.
The responsibilities of this role include:
- finance administration such as processing invoices and preparing monthly management information
- fundraising administration including thank yous for supporters and monitoring legacy income
- facilitating the effective operating of the office at Church House
- supporting the CEO with GDPR, Health and Safety and other organisational compliance areas
This is a key role within the life of St Luke's for Clergy Wellbeing, if this role is working effectively the rest of the organisation will flourish, so that together we can reach our vision for flourishing clergy, healthy church, transformed communities.
We are looking for someone who uses their initiative, models our values and has an eye for detail. The role carries a high level of responsibility and autonomy and so suits someone who is confident taking ownership and supporting others.
We welcome applicants who are in sympathy with what we do, and comfortable working within a Christian charity.
A leading charity in clergy wellbeing and mental health
The client requests no contact from agencies or media sales.
Harris Hill is delighted to be working with Liverpool Zoe’s Place (LZP) to recruit its first Chief Executive Officer.
Zoe's Place was founded in Liverpool in 1995 as the first hospice in the UK specifically providing for the needs of babies and younger children. Liverpool Zoe’s Place (LZP) was established in December 2024 and took over full responsibility for the management of the hospice on May 1st 2025. In late 2024 the people of Liverpool, the North West, and even further afield helped us to raise more than £7,000,000 to secure the future of our hospice, and to build a state-of-the-art new facility in West Derby.
Our team of specialist nurses and healthcare assistants are supported by a wide range of other healthcare professionals to provide respite care, therapies and bereavement care to babies and children with life-limiting and life-threatening conditions, and their families.
As Chief Executive, you will:
· Bring inspirational leadership to the LZP.
· Manage, plan and implement LZP’s strategy.
· Ensure the Hospice provides and promotes excellent clinical care.
If you are inspired and excited by what Liverpool Zoe’s Place does, we’d love to hear from you.
Job title: Chief Executive Officer
Salary: £75,000 - £80,000 p.a.
Contract: Permanent / Full-time
Location: Zoe's Place, Yew Tree Lane, West Derby, Liverpool, L12 9HH
How to apply:
Please review the Recruitment Pack for further information about Liverpool Zoe’s Place, the CEO position and for details on how to apply.
Closing date for applications: 9am, Friday 13th February 2026
Both Liverpool Zoe’s Place and Harris Hill operate an equal opportunity policy and commit to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Skills Development and Engagement Coordinator who will be involved in supporting the programme journey of a young person from when they have a confirmed place on our programmes to the point when they start their expedition or adventure with us. The successful candidate will also coordinate the delivery of our Expedition Workshops and manage our Workshop Facilitators.
If you are an energetic, mature, and motivated self-starter keen to take on new challenge come and help us prepare young people for adventure and to achieve their fundraising targets. You will need to be hard working, proactive, practical and organised, and have the self belief to be a confident communicator and empathetic to the different starting points of young people. You’ll be motivated by targets, and able to identify opportunities and foster relationships with young people and other stakeholders as part of our wider British Exploring Society community.
We welcome applications from individuals returning to work, looking to change sectors or to apply their skills in a new context. British Exploring Society is committed to equal opportunity and to building a team that represents a diverse variety of backgrounds, skills and perspectives. The more inclusive we are, the better we think we’ll be at delivering our charitable aims. We are an equal opportunities employer and do not discriminate on the grounds of gender identity, sexual orientation, martial or civil partnership status, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.
If you are interested in applying and require any accessibility adjustments to the interview process, please do let us know when you apply. Thank you.
We want equal access to challenging learning and adventure in the wilderness as an unbeatable preparation for adult life.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Communications Manager
Self- Employed Contract: £20 per hour
Contract and term: 12-month contract, with the possibility of extension
Hours: 35 hours per week
Location: Flexible hybrid working with one/two days a week in our offices in Tower Hamlets or Southwark
Start date: February2026
Benefits of working with Kineara:
-
A competitive salary
-
Flexible, hybrid working and locations
-
An Wellbeing day entitlement of 10 days, plus bank holidays
-
Personalised wellbeing support offer
Are you looking for a pivotal role which will shape the future of a CIC and charity working on key social justice challenges? Are you excited to take on a strategic post which will demonstrably improve the charity’s work with its service users, supporters and other key stakeholders? If so, we’d love to hear from you!
Kineara is looking for someone who can grow our fundraising potential and engage key stakeholders across the sector, while delivering engaging communications and outreach campaigns that demonstrate our social value and grow our support base. They will play a key role in helping Kineara develop our newly formed charitable arm, alongside our community interest company, to generate income through engaging fundraising campaigns, impact-driven communications and strategic relationship-building with existing and potential funders.
You will work closely with project managers and SLT (Senior Leadership Team) to identify how support services can reduce barriers to secure housing, work and school; prevent evictions and homelessness; and improve health and wellbeing of people facing challenges. You’ll use this understanding to motivate new stakeholders to invest in our work - whether charitable trusts, corporate foundations or individuals.
You will feel real ownership over your work and need to be self-starting, flexible and hungry to grow with an already impactful charity with a strong social mission and vision. You will be keen to understand how our work makes a difference to people and use our impact to demonstrate our social value.This role crosscuts a range of key charitable specialisms, so you may have experience working in communications and be keen to widen your skillset; you may have a background in impact evaluation; or you may have worked in fundraising or development for a non-profit. We are keen to invite candidates with a range of experience from a variety of non-profit roles and are especially interested to meet candidates who have been part of – or are ready to be part of - the strategic growth of a charitable organisation.
Why us, now? Kineara is going through exciting changes this year: as a newly registered charity, we are opening up to new avenues of finance, engagement and growth. Our most recent projects have put us at the forefront of innovative ways of delivering support to private renters, working in partnership with housing services, private landlords, solicitors and health services to envision secure housing for all. We are also a team with lived experience and are a culturally diverse, spirited and mission-focused group that takes care of each other.
Why you? You are motivated by seeing vulnerable and marginalised people thriving and you have the drive to grow the reach of our organisation so that more people in need can access our support. You have a wide skillset and open attitude, ready to learn what you don’t already know and confident to lead on your projects but understand the value of listening, collaboration and working to joint and shared ambitions.
Job Description
Communications
-
Develop, contribute to and implement impact-driven and strategic communications campaigns that build Kineara’s fundraising capacity and raise awareness of the issues
-
Develop brand identity for Kineara’s new charitable arm, ensuring it is consistent across all activities in the organisation, while maintaining Kineara’s overall ‘look and feel’ to ensure coherence in branding, colours, messaging, style and approach.
-
Manage the creation, development, distribution of compelling, impact-driven story-telling about Kineara’s work and beneficiaries using interviews, blogs, case studies, etc.
-
Use a range of platforms to distribute print and electronic content including, but not limited to, newsletters, brochures, leaflets, posters reports, e-newsletters, and Kineara’s website
-
Work closely with IT and business managers to ensure smooth running of internal communications
Fundraising
-
Develop positive relationships with a range of stakeholders providing funding to charities, including in the third sector, public sector, and the business sector, to raise awareness and promote our work
-
Write grant and tender applications, and manage and coordinate work of external consultants supporting grant writing process where applicable
-
Manage and administer online fundraising platforms, and develop accessible, persuasive campaigns for public donations.
-
Work with Finance Lead on finance strategy, costings, budgets, resource allocation
Impact
-
Work closely with Operations Manager and practitioners to embed outcomes, create frameworks for monitoring and evaluate Kineara’s projects; and produce yearly evaluations and Impact Report of Kineara’s services
-
Use learning from impact analysis to share with team and deliver impact-driven communications and to share our social value to funders and other stakeholders.
Business
-
Contribute to development of business plans and strategic decision-making, working with the CEO, Finance Lead and Operations Lead (SLT)
Person Specification
Attributes
With a strong alignment with Kineara’s values, you will be:
• An outstanding communicator who can engage, inspire and support colleagues, donors, trustees, volunteers and other stakeholders.
• Confident in promoting thought leadership to share our knowledge to develop external alliances and discuss topical issues online
• Passionate about addressing poverty and inequality, and commitment to equality and diversity
• A self-starter and a team player, with a flair for building relationships.
• Creative, enjoy innovative thinking and using your initiative.
• Adept at big picture thinking and project management, but also be able to engage with the detail to ensure projects are successfully completed.
• Comfortable with and skilled at change management and relish the strengths and challenges of a small and dynamic team in an evolving organisation.
• Analytical and reflective, but with excellent time management and ability to work under pressure.
Experience and Skills
We’d like to see a strong track record that is relevant to each of the key components of the role, although we recognise that you may have stronger experience in one or more areas. You will be able to demonstrate that you could deliver in:
• Planning, executing, achieving targets to grow income streams, including donor prospect research, developing new donor relationships, and grant writing.
• Working on effective online or offline fundraising campaigns that influence a range of stakeholders, with a reflective, creative and innovative approach.
• Using impact and outcomes to engage and promote services to funders, partners and other stakeholders.
• Developing brands and brand awareness in line with organisational objectives
• Creating communications plans in support of strategic objectives, and executing these to a high standard, reflecting and improving these to achieve greater impact.
• Familiarity with social media channels such as LinkedIn, Twitter and Facebook and solid experience of content creation and website management
• Creating and executing community, outreach and fundraising events.
• Strong IT skills and familiarity with CRM databases, MS Office, Word Press.
• Ability to put together and manage project budgets.
• Creating, developing and adapting outcomes tools such as survey, questionnaires, and focus groups
• Planning, creating and executing evaluations of projects, including creating surveys, events, questionnaires and feedback tools
• Managing communications/fundraising officers and external consultants
How to apply
To apply for the role, please send an up-to-date CV and a cover letter (up to two pages), describing how you meet the person specification. Please provide concrete examples and experience where possible, however we are open to hearing how you might develop or demonstrate these abilities or attributes if you have not yet had many years of experience in the field. You can also include:
-
Why you wish to apply for this role
-
Your relevant experience, knowledge and skills, based on the person specification above.
-
What other qualities you have that you could bring to the role
-
When you are available to begin work
Please note we will be shortlisting candidates as we receive applications and reserve the right to close the advert before deadline date if the right candidate comes along, so do send your applications sooner rather than later to not miss your chance!
We look forward to receiving your application!
Breaking barriers to secure housing, education and employment
The client requests no contact from agencies or media sales.
Join Blue Cross as a Customer Care Officer and play a pivotal role in providing essential support and information to our supporters, clients, and the public.
As the compassionate first point of contact, you'll offer a listening ear, expert advice, and signposting services, ensuring that every interaction leaves a positive impact on those seeking assistance. This is a hybrid role with 2 days a week in our Burford office.
More about the role
In this role, you’ll provide advice, reassurance, and assistance to those in need of our services, with a particular emphasis on complaint management. Whether by phone, email, or other channels, you will ensure their concerns are addressed with empathy and professionalism.
Key responsibilities include:
· Handling complaints from service users with empathy, professionalism, and attention to detail.
· Documenting and investigating complaints and supporting timely resolutions.
· Responding in writing to enquiries and feedback across letters, email, and social media.
· Resolving enquiries and requests promptly, escalating complex issues where needed.
· Staying up to date with Blue Cross initiatives and campaigns to provide accurate information.
· Acting as a brand ambassador, promoting our mission and values in every interaction.
· Processing telephone donations accurately and compliantly.
· Supporting clients who may be distressed, both over the phone and face to face, with a calm, professional, and compassionate approach.
This role is pivotal in ensuring every interaction with Blue Cross leaves a positive impression, even when addressing concerns or complaints, and contributes to our mission of providing compassionate care to animals and their owners.
This role is a full-time position (35 hours per week), working Monday to Friday, 9am to 5pm.
About you
You’ll bring excellent communication skills and the ability to engage with a wide variety of people in a busy environment. Resilient and adaptable, you’ll be comfortable handling sensitive and emotionally charged conversations while maintaining professionalism and compassion.
Knowledge, skills, and experience
· Customer service experience within a busy office or call centre environment
· The ability to multi-task and demonstrable experience of responding to a high volume of telephone and email enquiries
· A calm, confident telephone manner
· Demonstrable resilience and experience of dealing with distressed and angry enquirers
· Excellent keyboard skills, knowledge of Windows and MS Office and the ability to learn and navigate multiple IT systems
· Experience of handling complaints
· Excellent communication skills, both written and verbal
· The ability to self-manage while working collaboratively as part of a team
· The ability to demonstrate understand and apply our Blue Cross values
Desirable knowledge, skills, and experience
· An understanding of basic animal welfare
· An understanding of confidentiality and the Data Protection Act
· Experience working with CRM or ticketing systems
· Previous experience of working in the charity/voluntary sector
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today. In return, we want to provide you with the best working environment we can.
With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll
thrive in a supportive and rewarding environment.
Our generous benefits package includes:
· 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata.
· Pension scheme with enhanced employer contribution
· Life assurance
· Unlimited access to an employee assistance programme
· Programmes for physical and mental wellbeing support
· Free access to GP via MetLife
· Recognition scheme
· Annual volunteer days
· Claim for professional fees
· Charity worker discounts across a variety of retailers.
We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the 'Why Work for Us' page on our website.
We believe in a world where all pets enjoy a healthy and happy life with people who love them



The client requests no contact from agencies or media sales.
Battersea has entered an exciting phase of innovation and transformation as we embark on the second year of our new five-year strategy. With increased investment in income generation, we are strengthening our team to drive the growth necessary to achieve our organisational goals. We are a now recruiting a Philanthropy Manager to support this growth. This role sits within the Philanthropy, Partnerships & Commercial (PPC) team, made up of Philanthropy & Trusts, Corporate Partnerships & Commercial, Special Events & Stewardship, and Fundraising Operations.
The focus of the Philanthropy & Trusts team is to build a solid base of support through excellent stewardship of existing trusts and major donors alongside cultivation of new prospects, reached through prospect research and the networks of senior volunteers.
The key purpose of the Philanthropy Manager position is to meet both financial and strategic KPIs in order ensure the long-term health of the Philanthropy pipeline. They will do this by personally managing a portfolio of key individual relationships as well as line-managing the Philanthropy Officer to deliver against their targets. This role, together with Battersea’s other Philanthropy Managers, will also work closely with senior leadership, senior volunteers and other individuals to open up networks and introduce new major donors to Battersea.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym membership and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions - up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 10th February 2026
Interview Date(s): Interviews will be taking place on a rolling basis. Early applications are encouraged, as the role will be closed once filled.
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
For full details on the role, please download the recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Since opening its doors in 1871, Royal Albert Hall has stood at the heart of the nation’s cultural life. From the Suffragettes to Stormzy, Elgar to Einstein, the Beatles to Shirley Bassey, the world’s most influential voices have shaped moments of history on its iconic stage.
A £50 million capital appeal was launched in late 2025, which will fund improvements of facilities for artists, audiences and young people taking part in engagement activities at the Grade I listed concert hall. This 15-year estate plan represents a significant evolution in the Hall’s fundraising approach, creating an exceptional opportunity to expand its philanthropic reach, deepen relationships with supporters and secure transformational investment in the future of this much-loved institution.
The Senior Philanthropy Manager (Maternity Cover) will play a pivotal role in the delivery of its major donor programme. Reporting to the Head of Philanthropy, this role sits at the heart of the philanthropy team, combining hands-on major gifts fundraising with oversight of systems, processes and pipeline management. The postholder will shape and steward a growing portfolio of high-value supporters during a critical phase of the Hall’s capital appeal, while ensuring that donor engagement activity is coordinated, consistent and effective.
Please note that interviews will occur on a rolling basis. To discuss the role in more detail and make an application, please apply ASAP with a copy of your most recent CV plus any additional information that aligns with the person specification below.
As Senior Philanthropy Manager, you will:
- Report to the Head of Philanthropy and line manage two direct reports – Senior Prospect Researcher and Philanthropy Coordinator – fostering clarity, structure and confidence within your team.
- Manage a personal portfolio of major donors, stewarding relationships typically in the £20,000–£500,000 range.
- Work to a team income target, generating funds from HNWIs through major gifts, mid-value gifts and legacies.
- Own and drive the major donor pipeline, ensuring clear next steps, momentum and follow-through across cultivation, solicitation and stewardship.
- Be donor-facing, through regular face-to-face meetings, cultivation activity and events, including evening engagement as part of stewardship.
- Ensure robust processes are in place for tracking, thanking and income processing, with delivery support from the Philanthropy Coordinator.
- Act as a central coordinating figure for major donor activity, working closely with the Head of Philanthropy, Development Director and selected Philanthropy Board members.
- Lead on the rollout of donor communications, including tailored donor stewardship and wider impact reporting.
- Work closely with other development colleagues who focus on the Hall’s Friends and Patrons programmes, Trust and Foundation approaches and Events.
Essential skills and experience:
- Demonstrable experience of managing and stewarding high-value individual donors, ideally within a major gifts or upper mid-value context.
- Experience of personally securing c.£50K+ donations from HNWIs – please ensure that examples of personally secured gifts from HNWIs, including £value, are included on your CV. It would also be helpful to include context e.g., uplift, new donor
- Confidence working with fundraising databases and systems (ideally Tessitura), and a strong understanding of GDPR and DPA 2018.
- Strong organisational and process skills, with the ability to keep complex, multi-strand activity moving and well-tracked.
- Experience of working collaboratively in a matrixed environment with senior stakeholders and volunteers.
- Some line management or mentoring experience, with the ability to provide clear direction and practical support. However, this is not a heavily people-management-focused role
- Excellent written and verbal communication skills, with confidence engaging donors in a range of settings.
- A proactive, detail-oriented approach, combined with sound judgement and professionalism.
Desirable:
- Arts, culture or heritage fundraising experience.
- Experience of working on or alongside a capital appeal.
Employee benefits include:
- 25 days per year annual leave (pro rata for part-time employees), with the opportunity to buy or sell up to five days holiday per calendar year
- Life assurance of 6 x basic salary
- RAH’s canteen offers free hot and cold meals, including vegetarian options, to staff whilst at work
- Employee Assistance Programme
The Royal Albert Hall are partnering with Laura Macnamara at QuarterFive for this appointment.
For your application via CharityJob, please ensure that your CV aligns with the person specification. If necessary, please provide additional notes. Please apply ASAP - interviews will take place on a rolling basis.
A cover letter is not required at this stage. Suitability will be assessed initially via CV and accompanying notes where provided. For suitable applicants, comprehensive support for formal application will be provided by Laura at QuarterFive.
Owing to the number of applications we receive, we may not be able to respond to all applicants individually.
As Policy and Public Affairs Manager, you will help ensure London Youth is a credible, influential voice on issues affecting young people and the organisations that support them. Sitting within the Fundraising and Communications Directorate, you will work closely with the CEO, senior leadership, and youth participation, communciations, fundraising and delivery colleagues to deliver demonstrable external influence and impact.
You will craft clear, evidence-based policy positions that shape debate and influence decision-making at London and national level, ensuring the policymakers understand and respond to the realities facing young people in London. Through effective internal engagement, you will also ensure colelagues and our members are well-informed and equipped to respond to key policy developments.
You will successfully represent the voice of London Youth's members and the young people they support, helping to secure greater recognition, investment, and support for youth services. By building strong relationships with policymakers, parliamentarians, and sector partners working to address the issues affecting young people inthe capital, you will help position London Youth as a trusted and respected contributor to relevant policy discussions.
At a time of significant change across the youth sector, you will play a central role in campaigning for systematic change and in building the profile of London Youth and the wider voluntary sector as the Government's 10-year National Youth Strategy, Youth Matters, is implemented. You will help ensure commitments translate into meaningful outcomes for young people, particularly in relation to youth services, enrichment opportunities, and support for young people not in education, employment, or training, and strengthen long-term investment in youth provision.
What you will be doing
You will lead the development and delivery of London Youth's policy and public affairs work, building a clear and consistent understanding of the London and national context for young people and youth organisations. Working closely with colleagues across the organisation, including communications, fundraising, delivery, and MEL, you will help develop a clear and compelling case for support and influence.
You will work in close partnership with the CEO and CEO's office, acting as a trusted policy adviser, supporting the CEO's external policy engagements, positioning, and relationships with senior policymakers and influencers.
You will monitor emerging political and policy developments and relevant funding announcements, providing insight and analysis to identify opportunities for engagement. You will draft swift organisational responses to key policy announcements, in collaboration with the CEO and communications team, and ensure relevant intelligence and opportunties inform the work of the fundraising team.
You will develop, maintain, and communicate evidence-based policy positions, insights, and priorities, convening our members regularly to inform clear policy asks and advocacy. You will shape briefings and consultation responses that reflect the needs of London Youth's members and the young people they support. You will shape policy positions and provide high-quality briefings ahead of key senior-level engagements.
You will oversee and track our policy influencing activity, identifying emerging policy developments, coordinating internal input, engaging stakeholders and representing London Youth in external policy and public affairs forums, and reporting on the impact of our policy work.
You will strengthen policy work through insight and engagement, analysig relevant data and research from our membership and working with the Learning and Impact Lead to ensure insights from London Youth's network inform policy development. You will also identify opportunities for members and young people from our Youth Board to engage in policy work, including through consultations, networks, and events.
You will build and maintain strong relationships with key London and national stakeholders, identifying opportunities for partnership working with other organisations and ensuring London Youth has a visible, credible voice in debates affecting young people.
You will contribute to London Youth's communications, campaigns, and profile, working with colleagues to shape policy activity across digital channels, produce engaging written content including articles and speeches, craft organisational messaging, support youth-led engagement, and contribute to London Youth's thematic networks, influencing events and media opportunities.
What you bring to the role
Knowledge and Experience:
- Strong understanding of how policy is developed in the London and national context, and experience of engaging with political agendas on behalf of a charitable or membership organisation.
- Experience in developing robust policy positions, responses, and solutions, and influencing politicians and decision-makers.
- Up-to-date, proven experience in public affairs, parliamentary engagement or a related policy-influencing role, with a clear track record of driving meaningful change.
- Good understanding of UK parliamentary and government processes, and of current policy areas impacting young people in London and across the UK.
- Experience of producing a range of briefings and written materials, including research findings, public statements, consultation responses, and briefings for senior colelagues.
- Proven ability to build and maintain collaborative relationships with opinion-formers and other key stakeholders.
Attributes and Behaviours:
- Demonstrate excellent interpersonal and communication skills, especially when it comes to policy partners.
- Demonstrate confidence to engage and build productive relationships with a wide range of stakeholders, including those at senior level.
- A confidence verbal communicator and presenter able to represent London Youth within policy forums, consortia, and networking events.
- Demonstrate ability to work on your own initiative and as part of a team, with proven ability to innovate and deliver change.
- Demonstrate ability to analyse, summarise, and present evidence to different audiences.
- Demonstrate a commitment to ensuring young people have prominent platforms to voice their views directly on the issues that affect them.
- Demonstrate a commitment to strengthening London's Youth sector.
- Be willing to work some evenings and the occasional weekend.
- Understanding and supporting the vision, mission, and aims of London Youth.
Demonstrate living our values of being:
- Ambitious
- Collaborative
- Inclusive
- Accountable
Why work at London Youth
- Generous holiday allowance - 39 days paid holiday each year (including bank holidays and closure days). Pro-rata if you work part time.
- Employer 4% pension contribution
- Additional leave granted to support voluntary activity
- Free Health Care Cash Plan
- Free access for you and your family to the Employee Assistance Programme
- Free access to the 'Headspace' app for you and your family
- Flexible working opportunities considered
- You'll be working with a fantastic team of passionate colleagues across London Youth
- You will be making a difference to the lives of young people
The client requests no contact from agencies or media sales.
We’re looking for a direct marketing professional who can balance creative campaign thinking with data-led decision making.
We have an exciting opportunity to join Bristol Animal Rescue Centre as Individual Giving Officer.
Job title: Individual Giving Officer
Location: Bristol Animal Rescue Centre, 48-50 Albert Road, St Philips, Bristol BS2 0XA – occasional home-working may be possible subject to business requirements
Contract: Permanent
Job type: Full or Part time
Hours per week: 35 hours per week to be worked during our office hours (Monday-Friday 8am-4pm or 9am-5pm). Part-time (minimum of 28 hours per week) will be considered. Occasional weekend and evening work if required for fundraising and supporter events for which TOIL will be agreed with the line manager.
Salary: £27,000 – £30,000 per annum, pro rata depending on experience (£21,600 – £24,000 actual for 28 hours per week)
About Us:
Our mission is to ensure that animals in need within our community receive the compassion, care and respect they deserve. We are committed to helping, healing and homing animals for as long as they need us.
About the role:
As Individual Giving Officer, you will plan and deliver impactful direct response fundraising campaigns across digital and offline channels. You’ll manage a portfolio of individual giving products including appeals, regular giving, in-memory giving, lotteries and raffles – using audience insight, segmentation and performance data to continually optimise results.
You will play a central role in shaping supporter journeys, improving acquisition and retention, and strengthening digital fundraising performance through email, paid and organic social, website content and integrated campaigns.
This is a hands-on campaign role ideal for someone with strong direct marketing and digital marketing experience who enjoys using a combination of creativity and analysis to shape innovation and fundraising product development.
About you
We’re looking for a direct marketing professional who can balance creative campaign thinking with data-led decision making.
You’ll ideally bring:
- Experience delivering direct marketing campaigns across digital and offline channels
- Proven experience in digital marketing, including email marketing, paid and organic social advertising and website content
- Strong understanding of direct response principles and supporter/customer journeys
- Experience managing multiple campaigns and timelines
- Excellent copywriting and editing skills for fundraising or marketing campaigns
- Confidence using CRM systems for segmentation, reporting and analysis
- Experience working with campaign suppliers such as agencies, printers or mailing houses
- Strong project management and organisational skills
- A creative, test-and-learn mindset focused on performance and optimisation
- You will be committed to the values and mission of Bristol Animal Rescue Centre and motivated by the opportunity to make a meaningful impact for animal welfare.
Application closing date: Midnight on 1 March 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
Our mission is to ensure animals in need within our community receive the compassion, care and respect they deserve.
· SPACE was founded in 2014 by parents of children with additional needs in response to the lack of appropriate play resources and support locally.
· Our centre includes a large fully accessible play frame and soft play area, interactive sensory room, a versatile activity room and a changing space.
· Our services include family play sessions, parent / carer support and training, sibling group, lending library, counselling, after school activity clubs and birthday parties.
· Our mission is to relieve isolation experienced by children with additional needs and their families by providing fully accessible support and facilities. Our centre, members, volunteers and colleagues provide the momentum that helps us affect change.
We’re now looking for our new Chief Executive Officer who will help lead us on our continued journey…
About You:
· Are you passionate about making a real difference in the lives of children with additional needs and their families?
· Can you combine strategic leadership with a practical hands‑on approach?
· Do you have significant experience within a charity, public sector, or values driven organisation?
· Do you have a strong understanding of charity governance, assurance and risk?
· Are you a strategic thinker with the ability to translate vision into clear plans and measurable outcomes
· Do you have strong leadership and influencing skills, with the ability to bring people with you through change
· Can you demonstrate a clear commitment to SPACE’s values, ethos, and social purpose
If you think you’ve got what we are looking for, we’d love to hear from you.
Supporting children with additional needs and their families to have a better quality of life.
The client requests no contact from agencies or media sales.


