Head of member services jobs

Job Title: Individual Giving Fundraiser

Salary: Circa £31k

Team: Supporter Engagement Team

Hours: 37.5 Monday-Friday

Location: Shooting Star House, Hampton, TW12 3RA (Hybrid working pattern)

About Shooting Star Children’s Hospices

We have an exciting opportunity for an Individual Giving Fundraiser to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

About the role

We are looking for an enthusiastic and motivated Individual Giving Fundraiser to support the Supporter Development team as Individual Giving Fundraiser. 

This is an exciting and varied role will be providing a key role in developing and increasing income, donor acquisition and engagement across SSCH’s Individual Giving fundraising programme, including legacies. The post will work to maximise potential and develop both new and existing donors, through targeted donor development campaigns, supporter acquisition and retention programmes.

The post holder will work flexibly across the Individual Giving income streams including individual donations, campaigns, gifts in memory and legacies. As part of this, a key responsibility will be the relationship management and support to any of our supported families who choose to fundraise for SSCH. This role will also support with legacy administration.

This role will combine a targeted driven approach with excellent donor care and relationship management helping to drive growth and income.

About you

The successful applicant will have demonstrable experience within a fundraising or comparable role. Ideally the candidate will have some legacy administration experience.

You will also have an ability to work independently and collaboratively as part of the wider fundraising team to ensure success of income growth.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
  
  Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
  
  Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
  
  Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

The Senior Evidence & Evaluation Manager sits within the Impact & Evidence directorate at the heart of Youth Futures Foundation.

You will play a central role in building the evidence base on what works to support young people into good jobs.

Working with three Heads of Evaluation, the Deputy Director and the Director, you will help ensure our evaluations are designed to generate credible evidence of what works.

• You will work closely with independent evaluators and delivery partners and colleagues in our Programmes & Grants and Policy & Communications directorates, you will assess the evaluability of interventions, and lead the design and delivery of large-scale, complex impact evaluations.
• You will manage a portfolio of projects, leading some directly, and overseeing others while supporting more junior colleagues.
• You will also contribute to strengthening our ‘evaluation architecture’, leading projects that enhance data infrastructure and access to administrative datasets, and set standards for methodological rigour in the sector.

This role can be based at our Birmingham, Leeds or London hub. We currently operate a hybrid model of two-days per week in the office and three-days from home.

For more information on this role, please download our recruitment pack.

Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.

Supporter Marketing Officer – Legacy & In Memory 

£35004 - £36845 37.5 hours per week 

Leicester based with hybrid working 

Benefits include:   

• Up to 42 days annual leave, life insurance and sick pay   

• Enrolment in health cash back plan to cover everyday healthcare costs  

• Refer a Friend Bonus 

• Cycle to Work Scheme / close to park and ride at Leicester Forest East   

• Subsidised short breaks at selected RAFA Accommodation   

  About us  

The RAF (Royal Air Forces) Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.

  About the role  

Based within our dynamic (and growing!) Marketing Team, The Supporter Marketing Officer will lead the planning and delivery of acquisition and stewardship activity for Legacy and In Memory supporters, helping to grow sustainable income and raise the profile of the RAF Association. Reporting to the Head of Supporter Marketing, the role will be the key point of contact for Legacy and In Memory campaigns, managing relationships with external agencies and suppliers. In addition, the role will contribute to wider marketing, communications, and engagement initiatives across the organisation. 

Primary responsibilities include 

• Lead and deliver integrated Legacy and In Memory campaigns across channels (paid media, direct mail, events), ensuring brand alignment and sensitivity.

• Develop and implement acquisition and stewardship strategies to drive cost-effective lead generation, donor conversion, and long-term engagement.

• Collaborate with marketing, fundraising, and trading teams to align on priorities, supporter journeys, messaging, and campaign calendars. 

• Plan and deliver intimate supporter events (e.g. remembrance gatherings, legacy briefings) in partnership with the NMA, RAF Stations, and engagement teams.

• Manage day-to-day relationships with agencies and suppliers to maximise campaign impact and ROI.

• Work with the Customer Engagement Team to enhance supporter experiences, particularly for legacy pledgers.

• Align Legacy and In Memory marketing with broader organisational communications, fundraising, and service delivery.

• Drive innovation by testing new approaches and tools to improve campaign performance and supporter engagement. 

About You 

We need you to have a proven track record in delivering successful campaigns and appeals in a professional fundraising, marketing or communications role. With an understanding of audience segmentation and supporter journeys, you will have the ability to translate the Associations work into engaging supporter communications. Up to date computer literacy is essential for this role as you will need experience of using CRM systems (we use Salesforce) for supporter management, analysis and reporting.If you are creative, proactive results-driven individual we would love to hear about what you can bring to the role! 

It is highly recommended that you read the full role profile and person specification which is available to download on our website

Closing Date 8am Monday 5 January 

Interview Date w/c 12 January 

(please note our office is closed from 24 December and will reopen on 2 January) 

 The RAF Association is a Disability Confident employer. Please let us know if you require any assistance with your application.  

  Applicants must have the right to work in the UK as we are unable to enter into sponsorship agreements 

Head of Marketing, Brand & Insight 

Salary: up to £55,000 

Location: Newark - Hybrid working with regular travel to other places of work.  

Office facilities available at Newark, Nottinghamshire. Office opening days are Tuesdays to Thursdays 

Full time: 35 hours per week 

Permanent contract 

Closing date for applications: 11 January 2026 

First interview: 29 January 2026  

Second interview: 5 February 2026 

About Us 

The Wildlife Trusts are a grassroots movement of people from a wide range of backgrounds and all walks of life, who believe that we need nature and nature needs us. We have more than 944,000 members, over 38,000 volunteers, 3,600 staff and 600 trustees. There are 46 individual Wildlife Trusts, each of which is a place-based independent charity with its own legal identity, formed by groups of people getting together and working with others to make a positive difference to wildlife and future generations, starting where they live and Work. 

Every Wildlife Trust is part of The Wildlife Trusts federation and a corporate member of the Royal Society of Wildlife Trusts, a registered charity in its own right founded in 1912 and one of the founding members of IUCN – the International Union for the Conservation of Nature. Taken together this federation of 47 charities is known as The Wildlife Trusts. 

The next few years will be critical in determining what kind of world we all live in. We need to urgently reverse the loss of wildlife and put nature into recovery at scale if we are to prevent climate and ecological disaster. We recognise that this will require big, bold changes in the way The Wildlife Trusts work, not least in how we mobilise others and support them to organise within their own communities. 

About You 

We are looking for a talented, data-savvy individual to develop and leadour national marketing team, securing more engagement and actionfrom our audiences in support of nature’s recovery. The postholder will provide strategic direction and operational leadership across The Wildlife Trusts’ audience insights programme, development of our brand framework and the delivery of our marketing and digital fundraising Plan. 

We are looking for an inspiring team leader with significant experience of developing and delivering marketing strategy and with a proven track record of income generation. A seasoned analytical thinker, you will have a passion for all areas of marketing, underpinned by your expert use of audience insights and a flair for brilliant design and copy. 

You will have excellent working knowledge of running scaleable acquisition strategies and have a deep understanding of developing customer or supporter journeys. You will be well-versed in cross-team working, including with PR and communications, design, social media and content creators, to ensure all marketing campaigns deliver the core brand message. 

The Wildlife Trusts value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst we are passionate in promoting our aims, we are not judgmental and are inclusive. We particularly encourage applications from people who are underrepresented within our sector, including people from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities. 

RSWT take our Safeguarding responsibilities extremely seriously. Please click here to read our commitment statement. The Royal Society of Wildlife Trusts is committed to safeguarding and promoting the welfare of children and adults at risk. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level. 

As a Disability Confident employer, we are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let us know if you require any adjustments to make our recruitment process more accessible.  

RSWT are committed to increasing the diversity of its staff through its Levelling the Field recruitment pledge and will put any ethnic minority applicants that meet all the essential criteria for the post through to the next stage of recruitmen. 

At RSWT, we are committed to creating a safe environment where discrimination, bullying, and harassment are not tolerated. We expect everyone to uphold, respect, and support our zero-tolerance policy.  

Please be aware we may not accept applications if we have reason to believe they have been wholly produced using generative AI tools. 

About Edward’s Trust

Edward’s Trust is a local West Midlands charity providing support for bereaved children, young people, and parents. We have 36 years of experience and operate at the highest level, providing qualified counselling and holistic support for complex or prolonged grief. We do not set time limits and the service is completely free. We do not get Government funding; therefore, we rely on donations to keep this vital service going.

Our Values

RESPECT

We will act with integrity in all that we do, being mindful and considerate to all. We respect and remember those who have died. Respect is a constant that embraces diversity and uniqueness of experience.

HOPE

A feeling of trust in tomorrow. We embody, instill and empower a feeling of trust in tomorrow. Hope is the hand to hold. We have a vision that one day there will be a universal understanding of life-changing grief.

HOLISTIC

Complete and all encompassing. We acknowledge and respond to the needs of the whole person: mentally, physically, emotionally and spiritually. We recognise the total experience of grief, promoting a holistic approach to bereavement care.

SUPPORT

Enabling with compassion and care. We provide responsive support that is appropriate, relevant and meaningful to each individual. Together in safety and strength. Encouraging society to respond appropriately to people facing loss and surviving bereavement

EXCELLENCE

Embracing professional integrity and creative innovation. We are passionate about providing exceptional services and maintaining the highest standards in all that we do. Excellence is valuing people. We are committed to driving innovation and change.

Role summary

If you’re ready for your next fundraising role, taking a step up and pushing yourself whilst working in a small but mighty team, this role really is for you.  This role is a critical part of the fundraising puzzle to deliver the Edward’s Trust fundraising growth plan for 2026 and increase income and services in the local West Midlands area.  This role allows you to apply your fundraising skill and knowledge and have a real and measurable impact." This Senior Fundraiser will report to the Interim Head of Fundraising, with a plan to lead the team from June 2026 with a comprehensive handover.

This role will deputise for the interim Head of Fundraising when required and has huge potential for professional growth.  This role will be an exciting opportunity to work with the leadership team to develop and implement the Edward’s Trust income generation strategy, and we are particularly interested in candidates that have grown corporate income. You will be individually responsible for Corporate, Legacy, and Regular Giving fundraising.

Working with interim Head of Fundraising, you will enhance the donor experience, ensure relationships are strong and that excellent personalised communication systems are in place and that we are truly audience led. You will be required to support other members of the Fundraising Team on fundraising activities where extra resources or senior representation may be required.

You will be responsible and accountable for ensuring the database (Donorflex) is maintained by the Fundraising Team alongside the Head of Fundraising.

You will be responsible for supporting the Head of Fundraising in reviewing systems and processes and ensuring that the Fundraising Team is working efficiently and in accordance with regulatory and legal requirements and best practice. 

The role will involve managing and tracking the Fundraising Team budget through direct line management when appropriate and you will be required to create monthly reports and updates as well as Trustee Reports, and, when needed, to reforecast income/expenditure, liaising with the senior leadership team.

We are open to flexible/hybrid working requests which can be discussed at interviews. 

We're looking for an organised, confident and resilient Service Manager to join our Mental Health Service in Hammersmith and Fulham.

£39,000.00 per annum, working 40 hours per week.

This is a 9 month maternity cover fixed term contract.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Service Managers are responsible for the effective management of all contracts within their designated patch, including line managing the relevant front line staff. Leadership and competence development in direct reports is a key responsibility of the role. Post-holders may also carry client group specialism responsibilities, linking in with other Managers and Head of Services to ensure focussed integration of specialisms across the whole organisation.

Hammersmith and Fulham MH is a medium to high support Mental Health Service split across three sites (within walking distance).

As the Service Manager, you would be responsible for x1 TL and 7 Support Workers.

Irvin Road - Single Cover 24/4
Kwaanza House - Single Cover/Visting
Lena Gardens - Single Cover/Visting

Contract type: Support only

For a full job description, please visit our website.

What you'll bring:
Essential:
- Educated to degree level or equivalent
- Experience of managing contracts and resources and delivering to budget and performance targets
- Experience of delivering to housing management performance targets
- Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
- Experience of successfully managing external partnerships to ensure successful delivery of services
- Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification

Desirable:
- Other relevant professional memberships and/or specialist qualifications

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

The Senior Organisational Development Manager is responsible for leading the design, implementation, and evaluation of organisational development strategies and programmes to foster a high-performing culture, improve employee engagement, and support the achievement of strategic business goals. 

This role involves partnering with senior leadership, identifying organisational needs, and developing innovative solutions to complex challenges related to structure, processes, leadership, and talent. 

This role is not open to sponsorship.

Staff benefits include shuttle bus, and more… Read more below.

Role Requirements

• Lead strategic OD initiatives that build leadership capability, drive cultural change, and support talent development as part of the organisation’s 2030 Strategy.
• Establish an organisational EDI framework with clear priorities, metrics and governance.
• Continue to embed and further develop the organisational Wellbeing strategy and embed practises that support emotional resilience.
• Champion EDI and Wellbeing initiatives, ensuring these are integral to the OD Plan and embedded in the Workforce Strategy.
• Lead the design and implementation of a trauma-informed, psychologically safe organisational culture.
• Develop frameworks for staff engagement, inclusion, and psychological safety to create a wider positive and high-performing culture.
• Collaborate with senior leaders to shape organisational behaviours, leadership styles, and decision-making that reflect our mission and values.
• Undertake diagnostics analysis to identify cultural, behavioural and capability gaps and develop/ implement a plan to address.
• Drive cultural alignment and leadership cohesion following organisational change, ensuring leaders are equipped to model values, foster collaboration, and lead change effectively across all directorates.
• Design and deliver leadership development programmes that equip leaders to inspire, manage change, and drive organisational success.
• Ensure the fulfilment of current and future commitments to the Leadership Development programme ensuring that our leaders are equipped with the tools they need to drive the organisation forward together with inspiring their individual teams.
• Support succession planning and talent pipelines, ensuring future leadership capability and culture aligns with strategic priorities.
• Provide sound recommendations and strategic direction on learning, career and leadership development, across the organisation based on observation of best practice externally.
• Oversee the Apprenticeship Scheme and core training programmes, ensuring alignment with workforce growth and retention goals.
• Manage the central training budget, ensuring efficient delivery of mandatory and developmental training.
• Continuously review induction and learning programmes, adapting content and processes to meet evolving organisational needs and cultural development.
• Drive organisational initiatives aimed at achieving elevated professional standards and qualifications.

Interview Date: To be confirmed.

Terms and Conditions

Strictly no agencies, please.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as Linked In. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

About us

Rainforest Foundation UK (RFUK) is a values‑driven organisation working with Indigenous Peoples and local communities to protect the world’s rainforests and uphold their human rights. Since 1989, RFUK has partnered with forest peoples and grassroots organisations to secure land rights, challenge destructive industries, and influence laws and policies that safeguard forests and the people who depend on them.

Our mission is clear: to combine human rights and environmental protection to tackle deforestation. From the Congo Basin to the Amazon, our work has helped communities protect millions of hectares of rainforest. With a growing team of passionate advocates for social and environmental justice, we are committed to scaling up our impact to confront the accelerating climate and biodiversity crises.

About the role

Do you want to lead transformative fundraising and communications strategies that make a global impact?

As Head of Fundraising and Communications, you’ll play a pivotal role in shaping RFUK’s external profile and driving income growth to support our ambitious 2033 vision: scaling up community-led protection of tropical forests. Reporting to the Executive Director, you’ll oversee strategic communications and fundraising, manage a small team, and work closely with colleagues across programmes and operations.

This is a senior leadership position where no two days are the same—whether you’re crafting compelling narratives, engaging major donors, or amplifying the voices of Indigenous communities on the global stage.

The role is full-time, permanent, and based in London with hybrid working options. We offer flexibility, a supportive culture, and the chance to make a lasting difference.

About you

You’re an experienced leader with a proven track record in both strategic communications and fundraising. You’re a creative communicator who can turn complex issues into persuasive, accessible messages that drive change and support for our mission. You know how to secure significant income from foundations, corporates, individuals and major donors, and you’re confident in building long-term relationships with diverse stakeholders. You thrive on collaboration, motivate teams to achieve ambitious goals, and bring resilience and cultural sensitivity to everything you do.

If you’re passionate about social and environmental justice and ready to help shape RFUK’s future, we’d love to hear from you.

Job description and benefits

Please download the full job description. We offer 30 days annual leave, 4% pension contributions, Employee Assistance Programme, learning and development allowance and four weeks of work-from-anywhere flexibility.

Location

Hybrid role based in our Bethnal Green office. The postholder would usually be required to work in the office a minimum of two days per week during their probation period. This can be reviewed with their Line Manager thereafter. RFUK can sponsor a Skilled Worker Visa for the successful candidate if required.

Application process

To submit your application, kindly complete the online application form by Friday 16th January 2026, by 9AM. Please be aware that the form will be anonymised for review by the panel.

Please note that CVs will not be considered.

Regrettably, due to the large number of applications we usually receive, it is not possible to write to you should you not be shortlisted for an interview. If you have not heard from us within 10 days of the closing date, please assume that your application has not been successful on this occasion.

Interviews with shortlisted candidates will be held on 29th January 2026. Please let us know in your application if you are available to attend an online interview.

About This Job

You will provide effective administrative support to the Office Manager and the wider team to ensure the smooth running of the two charities, the Army Cadet Charitable Trust UK (ACCT UK) and the Combined Cadet Force Association (CCFA). You will support across a range of tasks including administration, office management, supporting on our insurance provision as well as meetings and event support.

A cheerful, can-do attitude is essential, as is the ability to work well with a diverse range of staff based in the head office and across the UK. You will be organised, have excellent attention to detail and the ability to prioritise and manage a varied workload. You will have strong written and verbal communication skills. You will provide excellent customer service while addressing both internal and external enquiries. Full training will be given to the right candidate.

Essential Skills

· Experience of carrying out an organisational or administrative function (this can be professional or in a personal/voluntary capacity).

· Ability to manage own workload and can demonstrate good time management.

· Strong customer service skills.

· Strong written and verbal communication skills.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will join a small, friendly and supportive team who believe collaboration is the key to success. By joining our team you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

The charities are proud of our diverse teams, with people on different working patterns, from different backgrounds and at different life-stages. Our experience has taught us that having people with different perspectives and different lived experiences leads to better outcomes for our beneficiaries. If you are wondering if our organisation is for someone like you, the answer is yes! Please apply and explain how you, your experience, your talent and your potential are the right fit for this role.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· The ability to work both from home and from our London office.

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please submit a CV along with a covering letter that details how you meet the criteria in the job description, providing clear examples by Sunday 11th January 2026.

Interviews will be held at Holderness House, 51-61 Clifton St, London EC2A 4DW during the week commencing Monday 26th January 2026.

We reserve the right to close this role early if we receive a high volume of applications.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, by undergoing a Disclosure and Barring Service check. For this check to be done, you must be a resident of the UK. In addition, we will follow up references.

The role of the People Partner is to work in partnership with directors and their managers, supporting and influencing the delivery of People Team services (including employees and volunteers), particularly in relation to people management. You will provide HR coaching and consulting that delivers People and Culture best practice and commercially focused HR/People advice.

You will proactively support leaders and managers to develop forward planning and good management practice with a focus on increased staff engagement and good performance from all staff. The People Partners will be expected to drive initiatives that not only attract top talent but also foster a culture where employees feel valued, engaged, and inspired by our unique Employee Value Proposition (EVP).

You will also help raise knowledge, capabilities and confidence of managers and support and drive initiatives and projects that add value to the area and are in line with the overall values of The Children’s Trust.

This role is not open to sponsorship.

Staff benefits include shuttle bus, and more… Read more below.

Role Requirements

• Work closely with the Senior Organisational Change Manager and the other People Partners to ensure that all employees, volunteers and trustees are supported and treated fairly
• Support the Senior Organisational Change Manager in ensuring that the People Team achieves its wider organisational goals
• Promote a positive, inclusive workplace that values diversity and supports the wellbeing of employees, volunteer and trustees
• Assist in the streamlining and automation of processes to improve operational efficiency
• Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.
• Provide expert advice and support on employee relations matters, including performance management, conduct and conflict resolution
• Manage disciplinary, grievance and attendance issues
• Support managers in navigating sickness management procedures, ensuring fair and consistent application of policies while prioritising employee well-being and a smooth return-to-work process, including conducting return-to-work interviews
• Work with the People Team Reward & People Insights Manager to analyse and support with the preparation of the annual Gender Pay Reporting and action planning.
• You will support with the development of the HR System / implementation and assist with any changes to HR processes linked to the system changes.
• You will be responsible for managing SelectHR (including OH) and all People Partnering responsibilities linked to the systems.

Interview Date: To be confirmed.

Terms and Conditions

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Salary: £58,504.00 per annum plus a company car

Location: Home based with regular travel across England and Scotland including visits to shops and Old Street

Contract: Permanent

Hours: Full time 37.5 per week

Closing date: Wednesday the 14th of January at 11:30pm

Interviews will be taking place on the 23rd and 27th of January online

Are you a resilient, adaptable leader with proven experience in multi-site retail operations? Shelter is looking for a Head of Retail Operations to join our Retail Senior Leadership team in this exciting new role.

You’ll provide hands on operational leadership while driving long-term planning, systems improvement and service transformation – shaping the future of Shelter Retail to fuel our fight for home.

About the role

This brand new leadership opportunity offers the chance to shape the future of Shelter’s retail operations across England and Scotland.

You will bring strategic vision and operational authority across Shop Support & Buying, E-Commerce Reselling, Store Development, Retail Acquisitions and Retail Operations. As a senior representative you will champion the vital role our shops play as income generators, brand touchpoints and community assets that fuel the fight for home.

With proven experience of leading diverse teams, managing budgets and driving operational excellence you will inspire colleagues, strengthen communication across our shop network and ensure our estate operates consistently, compliantly and sustainably. Above all, you will drive accountability, collaboration and continuous improvement to help Shelter maximise its impact across England and Scotland.

About you

You’ll bring extensive senior leadership experience in multi-site operations, with a provide record of driving performance and commercial success. Skilled at leading diverse teams across operations, buying, projects and support functions, you will balance strategic vision with hands-on delivery.

Be confident navigating complex organisations and influencing senior stakeholders, you’ll also offer robust project management and property operations expertise, from shop openings to system rollouts. Financially astute you are comfortable with budgets, KPI’s and commercial modelling and thrive when leading through change and complexity.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The senior leadership team is in period of transition, laying the foundations for the next three years as Shelter retail grows its presence across high streets in England and Scotland, ensuring to embed operational excellence in everything we do. With over 200 staff members and 2000 volunteers across 80 shops, spanning community, furniture and boutique outlets – our central team of 20 supports shop colleagues to maximise income and profitability to fuel Shelter’s fight for home.

How to apply

Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the points in the About You section of the job description of no more than 350 words each. Please provide specific examples following the STAR format.

• We create change and align behind our strategy
• We enable decision making
• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

High Trees are seeking a new team member to provide full administrative and programme support to the Research & Impact team. You will be joining us at an exciting time as High Trees continues to grow the reach and scale of our research and impact. This is an exciting opportunity for a thoughtful and proactive individual to work within a small, collaborative and dynamic team in a varied role. You will be passionate about ensuring that the voices of the communities that we work with remain at the heart of what we do and how we do it.

This role is central to supporting the team in the day-to-day running of our service. You will be responsible for producing dynamic and impactful marketing and communications content, and providing administrative support for our research, evaluation and partnership activities and events. You will also be proactive, keeping abreast of developments and opportunities in the sector to raise the profile of our work. You will be highly organised and details-focused, a compelling communicator, and confident to take initiative.

Collaboration with colleagues is an essential part of this role and you will enjoy working with others and be a valued partner, peer and colleague. Supporting the Head of Community Research and Impact and the wider team, you will actively contribute to delivering and shaping our service. You will need to be highly responsive to the needs of colleagues, service users, partners, and be able to provide practical solutions for a range of situations. This is an entry-level post, and you will be encouraged and supported to grow and develop your skills and expertise across a range of areas.

About the Anne Robson Trust

The Anne Robson Trust exists to improve the experience of dying for patients and those close to them. We help people talk more openly about death, and we work with healthcare organisations to provide companionship and comfort in the final days of life.

About the Role

This role provides essential administrative and organisational support to our Healthcare team - with a particular focus on supporting the Head of Healthcare Partnerships and Development in her day-to-day work. You’ll keep things running smoothly: organising meetings, preparing documents, managing follow-ups, coordinating data, and helping ensure our volunteer services and those across our NHS and community partners are consistent, engaged, and well supported. It’s a busy, varied role that suits someone who enjoys structure, detail, data analysis and engaging with stakeholders. As the charity grows, there may be opportunities to take on more project coordination responsibilities. 

Key Responsibilities

PA & Team Support

• Proactive support for the Head of Healthcare Partnerships and Development: diary planning, follow-up, inbox and document creation and organisation
• Track actions and deadlines; keep information well-structured
• Prepare agendas, papers and notes for internal/external meetings

Coordination & Partner Support

• First-line administrative support for coordinators and partner teams
• Schedule and attend coordinator calls; maintain partner timelines and updates
• Administer volunteer records, onboarding and general service coordination
• Keep digital records accurate and up to date

Data, Monitoring & Reporting

• Collect, check and collate monthly service data
• Maintain spreadsheets, logs and worksheets
• Support data analysis and prepare summaries and dashboards

Training & Induction Support

• Organise logistics for online and in-person training sessions
• Keep training materials up to date, support evaluation and follow-up
• Prepare resources and assist facilitators during sessions

Research & Project Support

• Support with development and completion of project management tools
• Desk based research on local context and partner information
• Support planning and coordination for pilot projects: schedules, trackers, documentation Provide project support and help during the development of new services

Communications & Materials

• Produce clear documents, visuals and slide decks (Word, PowerPoint, Canva)
• Draft concise written updates for partners and internal use
• Maintain organised shared files and resources

Person Specification

• Essential Strong administrative and project support experience
• Excellent organisation, accuracy and attention to detail
• High digital confidence (Excel, Word, PowerPoint, online systems)
• Experience maintaining data and spreadsheets
• Clear written communication and ability to create simple visuals
• Calm, supportive communication style with partners and colleagues
• Ability to organise and prioritise own workload
• Solution focussed approach to challenges
• Team player with the ability and initiative to work unsupervised

Desirable

• Experience of working in the charity, statutory or health sector
• Experience supporting training or adult learning sessions
• Familiarity with volunteer-involving services
• Understanding of end-of-life care, or a willingness to learn

Personal Attributes

• Empathetic and emotionally intelligent
• Takes ownership of practical tasks and contributes positively to the team dynamic
• Practical, proactive and solutions-focused
• Reliable, organised, and steady under pressure
• Collaborative, grounded and aligned with our mission

Equality, Diversity and Inclusion The Anne Robson Trust is committed to equality, diversity and inclusion and welcomes applications from all backgrounds. We particularly encourage applications from underrepresented groups within the charity sector. We’re committed to ensuring that everyone’s contribution is valued and that our recruitment processes are fair and inclusive.

Individual Giving Officer

Location: Bristol (Hybrid Working, Mon to Fri)

Salary: £28,500 to £30,030 per annum

Contract: Full-time 35 Hours per week, Permanent

About our Organisation 

The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of human health, the environment and animal welfare. That’s because we cannot tackle these issues in isolation.

We campaign for change, we support farming innovation, we serve healthy food in communities, we support and grow the organic market, and we protect forests. We couldn't do any of this without our supporters, partners, donors and dedicated staff. We make a difference in the world where it’s needed the most. 

About the Opportunity

Join our ambitious fundraising team and play a vital role in retaining and developing supporters to raise income for the Charity. You’ll have a passion for donor centric communications and enjoy working across multi-channel campaigns. You’ll bring experience in excellent supporter stewardship and writing for different audiences across both print and digital formats.

About you 

You've gained experience within a fundraising team and have knowledge about the needs of charitable donors. Understanding of a CRM or database is essential in order to deliver supporter journeys and manage donor data. You'll have worked in a similar role previously where you've written for a variety of audiences across multiple channels. Experience of end of end project management for delivering a printed magazine is essential, as this is a large part of this role. As well as working knowledge of email marketing tools and analytics.

Our Benefits 

• We offer a range of financial and lifestyle benefits to all our employees, including:
• 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time) 
• Pension scheme with ethical investment options and employer contribution increasing with length of service 
• Free membership of the Soil Association and discounts on organic produce 
• Volunteer days to give back to the local community or support green initiatives 
• Family friendly policies and flexible working
• Cycle to work scheme 
• Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce.

To Apply 

Please check your junk/spam folder if you do not receive a confirmation email upon submitting your application. All candidates will subsequently receive an email to confirm whether they have made it through to interview stage. 

Please note we do not accept CVs or Cover Letters. 

We know the value of diversity in nature and want it in our organisation. We recognise that diverse backgrounds and experiences will bring a fresh perspective to our work. If you're not sure about applying, please get in touch with us for a chat. 

Thank you for your interest in supporting our work at the Soil Association.