Head of supporter experience jobs in Abbey wood, greater london

Overview

The Premier League Foundation is seeking to appoint an experienced Communications Manager to support the Head of Communications in delivering strategic, impactful communications that advance the charity’s work, ensure recognition for our funding partners, and raise awareness of the work of both the Foundation and the wider football club charity network.

The Communications Manager will be responsible for the day-to-day delivery of the communications action plan. This is an exciting, fast-paced and varied role within a small, committed team and will involve regular collaboration with communications leads across football club charities, as well as Policy, Communications, Editorial and Marketing colleagues from the Premier League.

We are looking for an individual with excellent interpersonal skills who can build effective relationships and work confidently with a diverse range of stakeholders. The preferred candidate will be able to adapt seamlessly between shaping and executing strategy, drafting compelling copy, and developing engaging success stories. Outstanding written, oral and digital communication skills, alongside strong attention to detail, are essential.

Requirements for the role

· Proven communications experience in a fast-paced environment, with the ability to build effective relationships at all levels.

· Demonstrable experience in one or more of the following areas: strategic communications, public relations, digital communications, or internal communications.

· Experience working with multiple partners and managing competing priorities across a varied workload.  

· Proven writing, editing, proofreading, publishing and report development skills.

· Excellent interpersonal, influencing and relationship management skills.

· Proven ability to work independently, exercising sound judgement and demonstrating strategic leadership without close supervision.

· A collaborative team player with excellent communication and organisation skills.

· Ability to communicate effectively with different audiences, including children and young people, across different formats, with written communication to an excellent standard.

· Strong project management skills, including the ability to manage complex stakeholder networks.

· Ability to work effectively under pressure, make informed decisions and solve problems proactively.

· A strong understanding of, and commitment to, equality, diversity and inclusion, including best practice in inclusive communications.

· A commitment to safeguarding and an understanding of its importance within communications activity.

· High level of computer proficiency, particularly in Microsoft Office. Experience with Pulse CMS (or a similar system) is desirable but not required.

· Willingness to travel within England and Wales as required.

· Satisfactory enhanced DBS check.

Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)

Contract: Full time, permanent

Salary: £40,000 to £42,000 gross er annum, depending on experience

Closing Date: Monday 25 May 2026

Assessment Day at MSSC NSC: Tuesday 2 June 2026 

The Marine Society and Sea Cadets (MSSC) is a leading maritime charity in lifelong learning and personal development and is the governing charity of the Sea Cadet Corps (SCC), a civilian voluntary youth organisation engaging some 15,000 young people over 400 Sea Cadet Units, throughout the UK.  The SCC offers a wide range of youth opportunities with the same enduring objective – to give young people the best possible head start in life through nautical adventure and fun.

We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team.  

The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration.

 About the role

The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes.

Responsibilities

• To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows

• To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems  
• To line manage and support the Volunteer Support Team based at the MSSC Support Centre, empowering the team to deliver effective and consistent  support to volunteers.

• To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers.

• To manage the “Safer Recruitment” and adverse disclosure process for volunteers, in line with MSSC policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner

• To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary

• To support the Head of Volunteering with the successful implementation of MSSC’s volunteer strategy and other national tasks

• To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards

• To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers.

Requirements

• Experience of leading the development and maintenance of digital volunteer management/ communication systems
• Experience of creating and maintaining complex automated workflows
• Experience of overseeing the administrative functions of a CRM system
• Experience of implementing, managing reviewing and refining administrative processes
• Experience of delivering a first-class service to clients or customers
• A strong understanding of the voluntary and community sector, ideally within the youth  sector
• Experience of managing or supervising a large team

Desirable 

• Experience of managing or supervising a team based remotely
• Experience of using Microsoft Forms and Power Automate or similar systems
• Experience of managing an onboarding process, ideally of volunteers, with the understanding of the importance of safer recruitment
• Experience of empowering a team to deliver a first-class customer service
• Experience of working with volunteers and the knowledge of how to ensure they are supported
• Experience in managing challenging emails, calls and situations with volunteers professionally, using sound judgement and clear communication
• Experience developing processes which are targeted at both internal and external audiences
• Experience of leading projects manging change with various stakeholders

For further information, please download the . If you are interested in this role, please apply now!

Benefits

• 25 days annual leave per annum, increasing with length of service
• Hybrid working for many roles
• Volunteering Leave
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Access to the Marine Society Digital Library
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. 

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

Job Title – Senior Fundraising Executive

Contract - Permanent

Hours - 35 hours per week

Salary – £30,000 - £33,000 per annum (depending on experience) (including London weighting)

Location - London

About Coram

Coram is the UK’s longest-serving children’s charity, having been established in 1739 as the Foundling Hospital by Captain Thomas Coram. We aim to give children the best possible start in life and have been finding new ways to help them for over 280 years. Today, we are a group of charities and charitable companies and have a strong reputation within the children’s care sector. Coram is a leader in adoption and fostering, children’s health education, therapy, child and family law, and advocacy for those in and leaving care. We also have an in-house academic team and we promote best practice to government, local authorities, other children’s organisations and professionals.

About the role

Coram’s Fundraising Team raises over £4 million of voluntary income across the Coram Group. The Individual Giving team has responsibility for supporter care, customer service and administration of individual supporters on our database. Coram has been growing its investment in Individual Giving for a number of years, has a loyal and very generous supporter base and an ambition to see this grow and develop further by embracing new ideas. The team has an exciting future and this role will play a key part in its success.

We are now seeking a highly motivated individual with an interest in communicating our work and building our supporter base to join the team. This is an ideal opportunity for someone to develop their fundraising and communications skills in both print and digital media.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: 27th May 2026

Interview date: W/c 1st June 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Head of Marketing

Salary: £60,000–£65,000 (depending on experience)
Location: Hybrid: role can be based out of Leeds/London with regular travel (8 days in per month), please state your home location on your CV
Contract: Full time

About BookTrust

BookTrust is the UK’s largest children’s reading charity, supporting 1.4 million children and families each year. Working with partners across education, health, libraries and social care, the organisation focuses on reaching those who need support most, helping to tackle inequality and improve life chances through reading.

The role

BookTrust is seeking a Head of Marketing to lead and shape its marketing function at an exciting stage of growth.

Reporting to the Director of Communications, this senior leadership role is responsible for developing and delivering an integrated, audience-led marketing strategy that drives engagement, participation and behaviour change across BookTrust’s programmes. The role will play a key part in increasing reach among families, strengthening engagement with professionals and partners, and supporting sustainable commercial growth.

The postholder will oversee the full marketing mix, including campaigns, digital, content and insight, while leading a team of specialists and managing external agencies. As a member of the wider leadership community, they will champion audience-first thinking and embed marketing as a core organisational discipline.

Key responsibilities

• Define and deliver BookTrust’s marketing strategy, aligned to organisational priorities and measurable outcomes
• Advise senior leadership on marketing, audience engagement and brand positioning
• Champion audience-first, insight-led decision-making across the organisation
• Act as brand guardian, ensuring consistency, clarity and impact
• Lead integrated, multi-channel campaigns to drive awareness, engagement and participation
• Oversee digital marketing, including email, social, paid media and website optimisation
• Drive commercial growth through effective marketing of traded programmes, particularly for B2B audiences
• Embed data-driven approaches, defining KPIs and measuring impact across marketing activity
• Lead and develop a high-performing team, managing budgets, resources and external suppliers
• Work closely with Communications to ensure a joined-up MarComms approach

Person specification

Essential:

• Significant senior marketing leadership experience in a complex organisation
• Proven track record of delivering integrated, multi-channel strategies
• Strong analytical skills, using data and insight to drive performance
• Experience leading teams, managing budgets and working with agencies
• Excellent communication and influencing skills, including advising senior stakeholders
• Experience driving change and embedding new approaches
• Strong understanding of marketing best practice and trends
• Commitment to improving outcomes for children

Desirable:

• Experience in B2B or income-generating marketing
• Experience working with product, UX or service design teams
• Professional marketing qualification (e.g. Chartered Marketer)

How to Apply 
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button.

Please Note: All speculative/ direct CVs sent will be forwarded to The Talent Set for review. 

Commitment to Diversity 
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process. 

Group Head of Finance
Eltham College Family of Schools | South East London
Salary circa £75,000 + excellent benefits

A rare opportunity to join one of London’s leading independent school groups at a genuinely exciting point of transformation and growth.

The Eltham College Family of Schools — comprising Eltham College Senior School, Eltham College Junior School and Blackheath Prep — is a high-performing, values-led organisation with an outstanding reputation for academic excellence and a rich co-curricular offering. Named London Independent School of the Year 2024 by The Sunday Times, the group continues to thrive despite wider sector challenges.

This is a pivotal appointment.

The newly created Group Head of Finance role offers the chance to step into a business that is not only successful, but evolving — with significant change underway across systems, structure and ways of working. For a commercially minded and hands-on finance leader, this is an opportunity to truly get your teeth stuck into something meaningful.

The opportunity

Reporting to the Bursar and working closely with the Executive Team, you will act as the senior finance professional across the group, providing both strategic leadership and operational oversight.

Crucially, you will join at a time of real momentum:

• A new finance system is being implemented across the group, requiring leadership to embed, optimise and enhance reporting capability
• The finance function is undergoing restructure, offering the opportunity to shape team design, capability and future direction
• There is a clear mandate to modernise processes, strengthen controls and drive efficiencies
• Senior stakeholders are engaged and open to fresh thinking and improvement

This is not a role where you simply maintain — this is a role where you build.

You will lead financial planning, reporting and governance across all three schools, supporting key strategic decisions including investment, estates development and long-term financial sustainability. Alongside this, you will remain close to the detail, ensuring operational excellence across the finance function.

The environment

Set across a stunning 70-acre campus in south-east London, Eltham College combines heritage with ambition. The group benefits from strong financial foundations, high demand, and a clear vision for continued success.

It is a collaborative and values-driven environment, underpinned by a commitment to education, development and community. Staff benefit from excellent facilities, strong leadership, and a culture that genuinely invests in people.

The person

We are looking for a qualified accountant with strong technical grounding and proven experience operating in a senior finance role.

You will bring:

• Experience of leading finance within a complex, multi-entity or multi-site environment
• A track record of improving systems, processes and controls
• The ability to lead through change and bring teams with you
• Strong stakeholder engagement skills, with the credibility to influence at senior level
• A proactive, hands-on approach with the ability to balance strategy and delivery

Experience within education or the independent school sector would be beneficial, but is not essential.

Why join?

This is an opportunity to join a thriving organisation that is not standing still — but actively investing in its future.

You will play a key role in shaping a modern, high-performing finance function, with the autonomy and support to make a real impact. For someone motivated by change, improvement and leadership, this role offers both challenge and reward in equal measure.

If interested do get in touch with Rosemary Pini from Allen Lane who is partnering with Eltham College with this vacancy.

Longmire Recruitment is our dedicated recruitment partner for this vacancy

Location: Home-based and London

Hours: Full-time (35 hours per week), with some evening work and travel required*

* The RSB currently offers a four-day working week (32 hours), which is non-contractual and reviewed annually

Position: Permanent

The Royal Society of Biology is a single unified voice, representing a diverse membership of individuals, learned societies and other organisations across the biosciences. Our members study, work and research in fields that encompass humans, animals, plants, fungi, microorganisms, ecosystems and the molecular mechanisms of life. Our vision is of a world that values biology's contribution to understanding and improving life for all.

This exciting new Head of Communications role will sit within the External Affairs department and line manage two direct reports. You will lead the RSB’s strategic communications, branding and stakeholder engagement activities, in order to advance its mission, grow its influence with key audiences, enhance its resonance with members and potential members, and strengthen its reputation. As Head of Communications, you will also champion consistent, impactful communication across digital and social media and the press, fostering trust among stakeholders and shaping and delivering compelling narratives about the biosciences and the RSB's work.

The successful applicant will be able to demonstrate:

• Experience in leading a communications function in the charity, research or science sector.
• Strong experience in media relations, including managing press enquiries and securing high-impact coverage.
• Experience in overseeing digital communications, marketing, branding and content production.
• The ability to translate complex scientific or technical information for non-specialist audiences (Education,  qualifications or experience in the biosciences or related subjects would be an asset)
• Experience in managing and developing high-performing teams, with a collaborative and supportive leadership style.

Longmire Recruitment is our dedicated recruitment partner for this vacancy.

Applicants must have the right to work in the UK

The RSB is committed to ensuring equal opportunities in the life sciences, and supports diversity throughout lifetimes at school and higher education, in the workplace and training; we value diversity and are committed to creating an inclusive culture. We actively encourage applications from people of all backgrounds, abilities and cultures and believe that a diverse workforce will help us to achieve our mission.

​SUMMARY​

​Position Title: ​Head of Spacemaking and Operations

Level: Level 6

Pay: £40, 000 -46, 000 (FTE yearly)

Reports to: Director of Finance, HR and Operations

Location: Liberation centre Brixton, London (New office in Brixton)/ Remote working within the UK with at least 3 days’ work from our office (Mondays, Wednesdays and Thursdays)

Contract: Full time (40hrs/weekly), 2-year Fixed Term contract.

Start date: As soon as possible

Benefits: TAA laptop and phone, (employee assistance and health cash package including staff supervision, counselling, dental, optical care and more.)

The Advocacy Academy is an activist youth movement. We serve as the political home for grassroots youth organising and the catalyst for collective action. The lives of the young people we work alongside have been directly shaped by living in an unjust world, and we exist to turn their anger into action.​​

Young people are often the catalysts for major social change, from the Student Non-violent Coordinating Committee at the heart of the Civil Rights Movement, to the Soweto Uprising mobilising young people to resist the apartheid regime's education policies, to the Sunrise Movement redrawing the electoral map across America, and more recently encampments and protests across the world protesting the genocide in Palestine. How successfully they achieve real and lasting change depends on whether they are organised and whether they have the right strategy and tactics to be effective.​

We are now looking for a Head of Spacemaking & Operations who believes in this vision and can ensure that TAA’s Liberation Centre is safe, fully operational, and intentionally designed as a welcoming, accessible, and inclusive environment. This role bridges operational delivery and spatial experience, ensuring that the Centre not only functions effectively behind the scenes, but also reflects TAA’s values in how people experience, move through, and use the space. You will combine operational oversight, facilities management, and space experience design, working across teams to ensure the Centre is safe, compliant, efficient, accessible and welcoming for staff, young people, and the wider community. 

Before you skim the job description, please remember you don’t have to tick all the boxes to apply. We all experience a bit of imposter syndrome, including staff here at The Advocacy Academy. If this role pulls you in and you believe you could make a meaningful difference, we encourage you to apply or reach out to us to discuss further. We are especially interested in people who bring lived experiences, perspectives, and ways of working.​​

​AREAS OF RESPONSIBILITY​​​

​1.You will become a key member of the Finance, HR & Operations Team, including but not limited to:

• Supporting the Director of Finance, HR and Operations in maintaining and improving operational systems and processes
•  Supporting the delivery of the Liberation Centre strategy, working across teams to ensure the Centre provides a functional, welcoming, inclusive, and safe environment for staff, young people, and the wider community
• Building relationships across departments, understanding their needs, and communicating operational updates to the Director
• Ensure escalations to the Director of Finance, HR and Operations are timely, well-prepared, clearly articulated, and supported by relevant information to enable effective decision-making. ​

2.​You will ensure that your responsibilities run like well-oiled machines by supporting TAA’s facilities, ensuring the Liberation Centre operates safely, efficiently, and in full compliance with relevant regulations by:

• Acting as the main operational liaison for the Liberation Centre, including council, building management, and external contractors
• Managing relationships with facilities providers, maintenance contractors, cleaners, and IT vendors
• Overseeing health & safety compliance, including staff training, evacuation procedures, drills, and statutory checks
• Supporting the development and implementation of risk assessments (fire, general, wellbeing, incidents, remote work, etc.)
• Ensuring procurement, supplies, and stock levels are managed effectively and responsibly
• Coordinating first aiders and fire marshals as required
• Ensuring operational cost-efficiency across facilities and space-related services​

3.You will help shape the Liberation Centre as a purposeful, accessible, and welcoming environment by:

• Supporting the ongoing development of the Liberation Centre as a safe, inclusive, and values-aligned space
• Leading on accessibility improvements across the physical environment, ensuring equitable access for disabled community members
• Shaping improvements to layout, usability, and overall experience of the space
• Ensuring the space reflects TAA’s values of care, inclusion, and liberation in its physical design and use
• Working with internal teams to understand spatial needs and translating them into practical and experience-led improvements
• Supporting a positive, caring, and community-centred environment across all users of the space​

4.You will support reliable and secure operational infrastructure by:

• Acting as liaison for IT and facilities providers
• Supporting setup, maintenance, and improvement of workplace systems and equipment
• Ensuring infrastructure supports accessibility, inclusion, and ease of use
• Identifying improvements to systems that enhance operational efficiency and user experience
• Supporting secure onboarding and offboarding of staff from a systems and access perspective

​5.You will act as a key connector between operations and delivery teams by:

• Work with the Working closely with programmes, Organising & Campaigns, community, and communications teams to ensure smooth operational delivery
• Supporting logistics for events, residentials, camps, and programmes, including venue sourcing, bookings, and on-site coordination
• Providing operational and administrative support for space usage, scheduling, and bookings
• Supporting onboarding and offboarding processes from a space, systems, and logistics perspective
• Supporting new staff inductions and ensuring new starters are equipped to use the space effectively
• Supporting internal communication of operational updates across teams​

6.You will support the Director in embedding safety, wellbeing, and care into how the space is used and experienced by:

• ​Ensuring health & safety processes are embedded and consistently followed
• Coordinating safety training and maintaining up-to-date knowledge of regulations
• Supporting a culture of shared responsibility for safety within the Liberation Centre
• Working with the community team to ensure safety practices are values-aligned 
• Supporting emergency preparedness and incident response processes
• FMaintaining a safe and functional environment by ensuring the space is kept clear, organised, and free from unnecessary clutter or hazards.​

7.Culture, values and wider strategy and mission. Provide senior functional leadership for Spacemaking and Operations, ensuring delivery of organisational strategy through effective planning, coordination, and implementation across your area. Contribute to shaping organisational priorities through insight, delivery experience, and cross-departmental collaboration. To include but not limited to:

• Embodying and championing our commitment to social and economic justice, ensuring this is consistently reflected in organisational strategy, decision-making, delivery and partnerships
• Champion the organisation’s commitment to social and economic justice, ensuring this is embedded in the design and delivery of spacemaking and operational activity, and reflected in partnerships and ways of working within your remit.
• Act as a role model for organisational culture and values, setting expectations within your teams and supporting colleagues to apply these consistently in day-to-day practice.
• Work closely with leaders across the organisation to identify opportunities to improve organisational impact and efficiency, contributing operational insight to strategic planning and decision-making.
• Identify, assess and escalate risks related to operational delivery, organisational culture, and alignment with stated values and principles, ensuring timely mitigation within your area of responsibility.
• Lead and enable effective cross-departmental collaboration within your remit, ensuring teams are aligned, appropriately resourced, and working effectively towards shared organisational goals.
• Foster a culture of openness, care, accountability and continuous improvement within your area, contributing to wider organisational wellbeing practices.
• Take responsibility for your own ongoing leadership development, and actively support the development of others, building capability and leadership within the Spacemaking and Operations function.
• IEngage in organisational wellbeing practices by communicating needs appropriately, participating in feedback processes, and contributing constructively to living the TAA transformative culture​

8.Governance and Compliance

• Provide strategic leadership on governance and risk management within your portfolio, working in close partnership with the Finance, HR and Operations team.
• Lead and hold accountability for risk identification, analysis and mitigation, ensuring risks to strategic objectives are anticipated, escalated and managed effectively
• Maintain oversight of risk across your area, ensuring robust systems, controls and practices are in place and consistently applied
• Ensure strong organisational compliance with TAA policies and practices, taking responsibility for their effective implementation, continuous improvement and alignment with wider organisational standards
• ​You will support Programmes, Campaigns and Community Departments by ensuring that the operations, structures, processes, and practices align with and support TAA's campaigning and organising goals, activating new allies' goals, and community goals​

WHAT SUCCESS WILL LOOK ​

• The Liberation Centre runs smoothly, safely, and reliably day-to-day
• Staff and community members experience the space as welcoming, accessible, and well cared for
• Operational systems are efficient, compliant, and low-friction
• Space improvements are intentional, values-led, and responsive to user needs
• Teams can focus on delivery, supported by strong operational and spatial infrastructure​

A BIT ABOUT YOU​

• You are passionate about, and committed to, creating a more fair, just and equal world.
• You believe in the potential of young people to challenge the status quo and are dedicated to helping them become more powerful citizens.
• You’ve got a deep understanding of, and a personal relationship with, issues of social justice. From racism to the housing crisis to climate justice, you’ll be aware of how systemic injustice operates in our society, clued-up and well-informed on the big issues of our time, and committed to changing them.
• You’ll be comfortable managing a “to-do” list of competing priorities and balancing your workload to meet competing deadlines.
• You’re a sensitive and thoughtful relationship-builder who is interested in building a network of relationships to support the Advocacy Academy’s work. You’re a great listener, and remember people’s names, faces, and stories.
• You’re a confident written and verbal communicator, who is comfortable with tailoring communication to reach a diverse range of audiences and stakeholders.
• You’re proactive, organised, and eager to learn, whether that’s chatting with potential funders, researching new opportunities or collaborating with teammates.​

​IDEAL SKILLS & EXPERIENCE​

• 3-5+ years’ experience in operations management, ideally including leadership responsibility for teams, workflows, or service delivery.
• Comfortable operating as the senior operational lead on site when required, maintaining full delivery responsibility and ensuring clear communication and escalation pathways.
• Demonstrated experience in facilities management and/or IT systems coordination, with an understanding of how operational infrastructure supports organisational effectiveness.
• Working knowledge of operational tools and systems (e.g. Microsoft Excel / Google Sheets, Canva, and similar platforms), with willingness to learn and adapt to new systems as needed.
• Experience supporting or developing operational processes, with an interest in improving efficiency, clarity, and user experience across systems and teams. 
• Proven ability Experience working with diverse audiences and stakeholders, with an understanding of access needs and inclusive practice to manage multiple workstreams simultaneously, prioritise effectively, and maintain delivery in a fast-paced environment.
• Experience designing and delivering spaces, services, or operations with a strong understanding of access needs, ensuring inclusive and equitable participation.

This is an outline of the responsibilities and duties of the Head of Spacemaking & Operations role, it is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Liberation Centre and our young people. Any changes will be made in consultation with the post holder.​

HOW TO APPLY​

​Candidates will be asked to provide a CV and a Cover Letter OR a supporting video application addressing the following questions (no more than 1000 words or 10 minutes for all questions).

• Tell us about a social justice issue that makes you angry and why it matters to you?
• Our Head of Spacemaking & Operations role entails working and building relationships with different stakeholders. Tell us about a time when you successfully cultivated a relationship with someone when working towards a shared goal - What did you do and what did you learn?
• Include anything else you would like us to know as we consider your candidacy for the​ Head of Spacemaking & Operations role.

In addition, please also provide information on your notice period and your availability for interview. You may also attach any other content that would be relevant for us to have in order to showcase interest and experience. The content can come in any form of media, including but not limited to - a mind map of ideas, a timeline or portfolio of your work, life or experiences; a recording; a Powerpoint or other form of presentation; a song, article, poem or other writing samples.​

DATES​

• Closing Date: The deadline for applications 8th June 2026 by 10am.
• First Round of Interviews: will be scheduled for w/c 15th June 2026 (Dates are subject to change).
• Second Round of Interviews: will be scheduled for w/c 29th June 2026 (Dates are subject to change).

Please be aware that we will be interviewing as we receive applications. The application date might be brought forward if we find the right person.​

A NOTE ON USING AI TOOLS IN YOUR APPLICATION​

We understand that AI tools like ChatGPT can be helpful when preparing an application, and you’re welcome to use them as a support. However, we’re most interested in hearing directly from you. Please ensure your application reflects your own voice, experiences, and perspective.

We value the unique insights, lived experiences, and ways of thinking that each candidate brings. These are what help us understand who you are and what you would bring to the role, and they are an important part of how we assess applications.

If you require any adjustments or support during the application process, please don’t hesitate to let us know. we’re committed to making our recruitment process as accessible and inclusive as possible.​​

NOTHING ABOUT US WITHOUT US​

​We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised.​

We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.​

As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims and would actively welcome applicants who would need this in order to do the job.​

All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required.​

We welcome applications from people with convictions. Please disclose in your applications if you have any convictions, cautions, reprimand or final warnings that are not "protected" (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). We consider each person on their own merits, taking into account all the circumstances.

​

Are you passionate about supporting others to make positive changes in their lives? Do you want to make a difference by providing interventions to people impacted by gambling?

This is a great time to join GamCare as we are growing the reach of our services. We are looking for Gambling Support Practitioners with qualifications or experience in health or social care, and an empathic style to enable people to change their behaviour through skilled intervention.

Crucially, you will ensure that psychosocial, and recovery support interventions are delivered as part of a cohesive recovery plan while working collaboratively with external and partner organisations to achieve positive outcomes for service users.

There will be lots of opportunity to participate in service promotion, networking activities and events to support the visibility of the service, as well as developing relationships with local services and communities to strengthen pathways into the service.

We are looking for an individual to work full-time which will include a mix of 9-5pm and 12-8pm fixed shifts per week pending on service requirements, Monday to Friday, with potentially occasional Saturdays (9-2pm remotely) due to possible requirements of the service, however another day off would be agreed on during the week.

Key Responsibilities

• Providing face to face and online advice, assessment, brief and structured interventions to help clients achieve their recovery goals, using motivational interviewing and cognitive behavioural approaches
• Provide safe and effective support to individuals whilst managing safeguarding issues in line with safeguarding procedures and policies
• Development of collaborative working relationships with external agencies, professionals and groups to facilitate multi agency approaches and holistic support
• Development and maintenance of relationships with local services and communities to support identification of gambling harms and pathways into service 
• Participation in service promotion, networking activities and events to support visibility and ongoing development of the service, and to proactively respond to the needs identified within the region

About you

You should have significant experience in individual client work in the field of addictions, mental health or a social care setting with adults or young people.

You should be flexible in using a range of low and high-intensity interventions and modalities including Cognitive Behavioural (CBT) tools.

You should live at a reasonable distance from GamCare’s London office due to expectations of working from the office when required, as well as being able to travel to other locations across Greater London to deliver services or attend community events.

If you would like to be part of a committed, dynamic, and highly supportive team, providing exceptional support, then we would love to hear from you!

About Us

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We founded and operate the National Gambling Helpline, provide structured support for anyone who is harmed by gambling and create awareness about safer gambling and treatment.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum including bank holidays which increases with service
• A generous Pension Scheme - we contribute 6% and you contribute 2%.
• Discretionary company sick pay from day one of service.
• Employee Assistance Programme – 24-hour support
• Cycle to Work Scheme
• We also have a vibrant and diverse event calendar full of monthly initiatives and webinars to support the ongoing physical and mental wellbeing of our people.

For further details and to apply please click the apply button.

Closing date for applications: 19th May 2026.

Interviews will take place in person at GamCare’s Head Office in Finsbury Circus, London – Week commencing on the 1st June 2026.

This post requires a DBS check.

GamCare is committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

Greenpeace is a movement of people who are passionate about defending the natural world from destruction. Their vision is a world where everyone has equal access to clean air, water, and energy; where the nature we love is protected, precious habitats are restored and communities are united by ambitious climate action.

The Key Relationships programme sits at the heart of Greenpeace UK’s fundraising, securing the philanthropic investment that powers its campaigning work. The team raises around £15–16 million annually from major donors, trusts and foundations, and legacies, contributing significantly to the organisation’s wider fundraising income of approximately £37 million.

The Individual Major Gifts programme is a core part of this, driving income from high-value supporters including high-net-worth individuals and family foundations. Sitting within a collaborative structure alongside trusts and foundations, it reflects the increasingly blended nature of donor giving.

We are now seeking a Head of Major Gifts (Individuals) to lead this important area. Reporting to the Deputy Fundraising Director, Key Relationships, you will jointly lead the major gifts function alongside the Head of Major Gifts (Trusts & Foundations), combining strategic leadership with hands-on fundraising. You will jointly lead a team of Major Gifts specialists while personally managing a portfolio of the organisation’s most significant donors, securing six- and seven-figure gifts. You will also lead Greenpeace UK’s contribution to a high-profile global capital campaign to raise €100 million, helping fund a pioneering fossil fuel–free ship and accelerate climate and biodiversity work.

As Head of Major Gifts (Individuals), you will:

• Develop and deliver the major gifts strategy, driving ambitious income growth aligned to UK and global priorities
• Lead Greenpeace UK’s contribution to the €100M Global Capital Campaign, translating global strategy into UK delivery
• Personally cultivate and secure transformational gifts from high-net-worth individuals
• Line manage the Major Gifts Manager and wider team alongside the Head of Trusts & Foundations, creating a high-performing, collaborative and values-led culture
• Oversee pipeline development, prospect research and donor stewardship to ensure sustainable growth
• Work across fundraising, campaigns and communications to develop compelling donor propositions
• Influence senior stakeholders, trustees and international colleagues to maximise major donor engagement
• Manage budgets, performance and reporting, ensuring delivery against ambitious financial targets
• Contribute to the leadership of the wider Key Relationships programme and organisational direction

Essential skills and experience:

• Significant experience in senior-level major gifts fundraising with a track record of securing six- and seven-figure gifts from U/HNWIs.
• Experience of leading fundraising strategy and delivering sustained income growth.
• Demonstrated experience of leading, developing, and motivating teams, with a proven track record of achieving high performance.
• Experience of working with senior stakeholders, trustees, and high-net-worth individuals.
• Strong understanding of international or capital campaign fundraising, with direct experience a distinct advantage.
• Experience of managing budgets and meeting ambitious financial targets.
• Knowledge of, or experience working in, the environmental, climate, or biodiversity sectors is a distinct advantage to enable credible and insightful engagement with expert colleagues, partners and donors

Diversity and Inclusion

Greenpeace UK recognise the value in having a diverse workforce, as well as the importance of creating equal opportunities for all. Applications are welcomed and encouraged from people of all backgrounds.

Applications are particularly encouraged from people of colour, disabled people, and people who identify as working class now or in the past.

Candidates will be selected based on how well they meet the criteria for the role and all applicants will be treated fairly throughout the recruitment process. To find out more, including the many ways that diversity and inclusion is encouraged and promoted at Greenpeace UK, please click here.

Anti-racism and inclusion commitments

Greenpeace UK wants its team to reflect the diversity of the communities it works alongside. It is committed to fairness, inclusion, and challenging discrimination and oppression in all its forms.

The environmental sector still has further to go when it comes to representation. Greenpeace UK has published ambitious race representation targets and, through its Anti Racism Plan, is working proactively to achieve stronger representation of people of colour, particularly within leadership positions.

As part of this commitment, a Guaranteed Interview Scheme (GIS) is being piloted. Greenpeace UK aims to offer an interview to everyone who opts into the scheme and meets the essential criteria. Guaranteed interview applications will be processed by QuarterFive and shared only with the Greenpeace UK recruiting manager and HR team.

If you identify as a person of colour and meet the essential criteria for the role, you can choose to opt in to the Guaranteed Interview Scheme - see applicant pack for details.

Employee benefits

• 25 days annual leave for full-time staff, with additional leave accrued according to length of service up to a maximum of 32 days
• Once a month, all Greenpeace staff take an organisational ‘breather’ day where the office closes with no expectations of output on these days
• Office closure normally occurs between Christmas and new year and staff are not required to use annual leave to cover this period
• Employer pension contribution of 8.5% of basic salary, provided employees contribute at least 3%
• Interest free season ticket loan, or a tax efficient bicycle loan
• Life assurance scheme (4 x annual salary)
• Employee Assistance Programme that includes access to free confidential advice with a qualified counsellor

The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development.

We are a welcoming community where every teenager can play their part in shaping their world through extraordinary music. Every year we welcome over 10,000 teenagers of all backgrounds and different levels of musical ability into a national community to play and share orchestral music.

We are looking for a Head of NYO Schools to lead the development of NYO’s overall programme offer for schools, with an initial focus on Catalyst, our flagship new schools programme. This is a key strategic role within NYO’s Engagement team and will play a major part in shaping a scalable model that supports schools to create vibrant musical communities for teenagers. You will lead the design and delivery of activity including school residencies, teacher CPD, creative resources, alumni training and celebratory events, while helping shape the future direction of NYO’s wider schools offer.

This role will suit someone who combines strong programme development and leadership experience with excellent relationship-building skills, a thorough understanding of the mainstream secondary education sector, and a commitment to inclusion, youth-centred practice and safeguarding. You will be motivated by creating meaningful opportunities for young people, teachers and early career alumni through music, and able to translate strategic vision into high-quality delivery. 

At the National Youth Orchestra, you'll work as part of a supportive, friendly and adventurous staff team. Learning and personal growth are intrinsic to every role. Our offices near Holborn in central London are a hive of activity, a space for collaboration and ideas. Hybrid working is standard for most roles, with a flexible and supportive culture. NYO offers a season ticket loan scheme, cycle-to-work scheme, health cash plan, retail and entertainment discounts, and a 24/7 counselling and support helpline.

Deadline for applications: Monday 11 May 2026 at 10am.

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks if relevant to their role.

Join us as a Supporter Care Advisor
The National Autistic Society helps create a world that works for autistic people and within National Programmes, we champion the rights and interests of autistic people and their families, making sure national policies and legislation reflect their needs. We have a rewarding opportunity for a Supporter Care Advisor within the Fundraising Operations team. If you share our values and want to make a difference, we’d love to hear from you.
Visit our website to find out more about who we are:

About the Team
The Supporter Care team plays a vital role in the charity, working closely with several teams across the organisation. As a small, dynamic and evolving team, we are often the first point of contact for our supporters. We pride ourselves on providing a warm, efficient and high-quality service, ensuring every interaction leaves people feeling valued, listened to and supported.

About the Role
The Supporter Care Advisor is a varied and rewarding role, playing a key part within the Commercial Development and Support department. You will be the first point of contact for members, fundraisers and supporters, delivering a first-class service across a range of enquiries by phone, email and post.  

Working within a small and supportive team, this role suits someone with strong communication and problem-solving skills and a genuine passion for excellent customer service.

What You’ll Do 

• Act as the first point of contact for enquiries relating to membership, fundraising, events and other supporter-related matters 
• Provide high-quality supporter care by sharing accurate information, resolving issues effectively and managing enquiries through to completion, ensuring supporters feel informed and valued.  
• Work collaboratively across the organisation and will represent the voice of our supporters, helping to ensure their needs are understood and met. 
• Maintain accurate records on our databases and follow written procedures and policies to ensure the delivery of a consistent, reliable and high-quality service.

What We’re Looking For 

 The ideal candidate will bring: 

• Excellent written and verbal communication skills, with the confidence to engage with a wide range of people 
• Strong customer service skills and a genuine commitment to delivering a positive supporter experience 
• A high level of organisation, with the ability to manage multiple enquiries and competing priorities effectively 
• A logical and methodical approach, with strong problem-solving skills and attention to detail 

This advert is for a full-time, permanent position at 35 hours per week – Monday to Friday (9am-5pm). 

This role is hybrid (London Head Office and home-based), with a minimum of 1 day/week in the office. 

What we can offer you

• Pension – Auto-enrolled pension scheme. 
• Annual Leave – 33 days (including public holidays). You can buy or sell leave each year. 
• Training – Great induction and training, including autism training. 
• Discounts – Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple). 
• Healthcare – Cash plan for permanent staff. 
• Life Assurance – 2x your base salary. 
• Flexible Benefits – Options like private health, dental insurance, holiday trading, enhanced pension. 
• Support – 24-hour Employee Assistance Programme and counselling. 
• Mindfulness – Free Headspace app for you and up to 3 family/friends. 
• Blue Light Card – Eligibility for discounts. 

About our application process

You will be required to upload your CV. If you are providing a supporting statement, please consider the following: 

• Look at the job description and person specification.
• Tell us how your skills and experience match the role.
• Give examples if you can.

We might close this job advert early if we get lots of suitable applications.

To protect our autistic adults & children at the National Autistic Society, some roles require employees to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential if its applicable to your role.

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people. 

We are an equal opportunities employer and part of the Disability Confident Employer scheme.  

Important Information

Agencies need not apply.

Please note the National Autistic Society are unable to provide sponsorship for Visas.

Are you passionate about using competitions to generate income?
We’re looking for a dog loving fundraiser to be our expert in the growing and exciting realm of prize led fundraising, tapping into new audiences who are looking to contribute to our mission through lotteries, raffles and other prize led value exchange opportunities.

What does this role do?
As Prize Led Programme Manager, you will:

• be responsible for the smooth running of the programme, working closely with external agencies to deliver of lotteries and raffles,
• develop and grow the programme, bringing new ideas from conceptualisation to launch, ensuring we continue to innovate and grow our income through prize led activity.
• work closely with external and internal stakeholders to ensure all programmes are effective and compliant with Gambling Commission regulations,
• coach and manage the Prize Led Campaign Manager, supporting them to deliver high quality work. 

Interviews for this role are provisionally scheduled for week commencing 18th May 2026 and will take place on Teams.

Could this be you?
To be successful in this role, you’ll need experience in prize led fundraising, specifically either lotteries or raffles, and confidence navigating Gambling Commission regulation in this area. We’re looking for someone who can expand and grow our programme, so our ideal candidate will be creative and curious, always looking for innovative ways to diversify these income streams through a supporter led approach. You’ll enjoy working with various teams across the charity and externally, being approachable and working together with other teams to deliver excellent programmes to raise as much money as possible for the dogs in our care, and the best experience for our supporters. 

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Summary
We’re recruiting for a new Head of Fundraising and Communications to build on the growth we’ve experienced in recent years, and move us to the next level. This is a wide role and you won’t be expected to be an expert at everything, so we are looking for someone with the knowledge, confidence and strategic approach to play to their strengths, while drawing in other expertise and capacity where needed. This is an exciting and inspiring opportunity for the right person, both in terms of the role itself, but also the key part you’ll play in helping to enable women who have survived trafficking and other forms of violence to recover and rebuild their lives.

Job Location:  Hybrid (at least two days a week in London office)

Salary:              £41,500 - £52,800 pro rata (depending on experience)

Working hours:Full-time

Contract:          Permanent 

Reporting to:  Co-Director

An enhanced Disclosure and Barring Service check will be undertaken. This post is restricted to women due to the nature of the role. The Occupational Requirement section under Schedule 9 (part 1) of the Equality Act 2010 applies.

Two reasons why you should join Ella’s
 

1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free. 

2. You will work in a great place: We are a passionate, growing organisation. Last time we asked, 100% said they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another. 

Job description and person specification

We’re recruiting for a new Head of Fundraising and Communications to build on the growth and development we’ve experienced in recent years, and move us to the next level. Last year we raised £685K through fundraising and are aiming to increase this by 20% a year in the coming years .

You will work closely with other members of the Senior Leadership Team to raise crucial funding, public support and awareness to underpin our organisational strategy, and with colleagues across the organisation to gather and communicate stories and information in a powerful and accessible way. 

This is a ‘doing’ role as well as a senior one. It’s also a wide role and you won’t be expected to be an expert at everything, so we are looking for someone with the knowledge, confidence and strategic approach to play to your strengths and those of your team, while drawing in other expertise and capacity where needed. 

This is an exciting and inspiring opportunity for the right person, both in terms of the role itself, but also the key part you’ll play in helping to enable survivors to recover and rebuild their lives.

Key tasks

• Overall oversight of all streams of fundraising.

• Line management of 1x Fundraising Officer and 1x Grants Lead.

• Overall oversight of Ella’s’ communication channels including recruitment of additional communications support.

• Uphold brand and support others to work to brand.

• Build and manage relationships, partnerships and connections to support Ella’s’ fundraising and communications.

• Lead on fundraising and communications strategies and policies, and input into organisational strategies and policies.

• Ensure implementation of fundraising and communication strategies.

• Monitor fundraising against targets and report to directors and trustees. 

• Attend senior management meetings (weekly online), team check ins (weekly in-person) and other internal and external meetings online and in-person as required.

Additional tasks

• Support with Monitoring and Evaluation

• Respond to media enquiries and requests

• Source and manage external suppliers as needed

• Copywriting and editing

• Oversee the design of external communications

• Support management and use of CRM database

• Other tasks as required by Directors or by role

Person specification

Essential

• A track record of excellence in relevant paid roles within registered UK charities.
• Working knowledge of all streams of fundraising, with direct experience in at least two of the following: trusts, foundations and statutory; individuals; philanthropy/major donors; community fundraising; corporates/business.
• Understanding of what makes a strong case for support.
• Understanding of the power of human stories, and how to gather and communicate stories that promote dignity and respect. 
• Excellent written and verbal communication skills.
• Understanding and experience of what constitutes high quality, effective charity comms (written and visual).
• Understanding of brand.
• Line management.
• Impact reporting (internal and external).
• Computer literacy.
• An understanding of strategy.
• Partnership and relationship building.
• Initiative, and ability to manage varied workload.
• Willingness to get stuck in and ‘do’ as well as lead.
• Kind and sensitive to the needs of survivors in gathering and telling of stories.
• Able to work well with others. 
• Organised and efficient.
• Ability to work in a growing, fast-changing organisation.
• Motivated by the cause.
• Commitment to follow the policies, procedures and ethos of Ella’s, and to advocate on behalf of the organisation. 

Desirable

• Monitoring and Evaluation.
• Strategy writing.
• Events (fundraising events as well as thought leadership and exhibition stands etc).
• Interviewing skills.
• Media/press.
• Film.
• Copywriting, editing and proofreading. 
• Design.
• Social media.
• Website CMSs.
• Website SEO knowledge.
• Speech/talk writing and editing. 
• Digital marketing. 
• Working with suppliers such as photographers and filmmakers, copywriters and designers, website developers.
• Public speaking.
• Brand management.
• Team leadership.
• GoogleSuite.
• Canva.
• Experience across charities of various sizes.
• Experience of working with funders in the anti-trafficking/VAWG sector.
• An understanding of issues surrounding sexual exploitation and trafficking.

How to apply 

To apply for this role, please submit all of the following:

• Up to date CV
• Covering letter outlining your suitability for this role (no more than two sides of A4)
• Completed equal opportunities online monitoring form. The information on this form will be treated as confidential and used for statistical purposes only. The form will not be treated as part of your application. This form is submitted online on CharityJob.

Please submit your CV and covering letter through CharityJob before Tuesday 26 May 2026 9.00am. 

We will review applications as we receive them and may offer interviews before the closing date, so please apply quickly if you are keen.

It is intended that interviews will be held in early June. Candidates will be invited to interview by email - please check your spam folder. 

If you have queries about any aspect of this role or the appointment process, need additional information or wish to have an informal and confidential discussion, then please contact us via CharityJob.

Please also note that appointment to this role will be subject to a DBS check.

More about Ella’s
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free. 

Here is a summary of our main activities:
 

• We run eight safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently. 

• We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us. 

• We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated. 

Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. 

We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation.

About the Role

This is a fantastic opportunity for a skilled line manager with experience in general welfare advice to join Sufra NW London. In this highly rewarding role, you will oversee the delivery of services that can measurably change lives by providing quality advice and support to those most in need. 

You will manage our team of advice staff and volunteers to deliver high quality advice, information and welfare support to guests on a range of topics including benefits, housing, debt and immigration issues. An additional focus will be on establishing clear pathways for referring guests to external services, and managing volunteers to triage, signpost and refer guests to other forms of welfare support.

The advice team consists of paid staff and support volunteers.  This year will be dedicated to consolidation of the service, ensuring that we are fulfilling our core mission to the highest standards.  We are also hoping to launch our immigration advice service, providing guests with a first point of contact for their immigration needs and smooth referral pathways to specialist advice.  Finally, our OpenARMs programme will be launching workshops for our refugee and asylum-seeker communities. 

You will work closely with the Senior Leadership Team, especially Head of Advice at Sufra to support the implementation of new initiatives, and the expansion of our information and advice services to enhance our efficiency and impact.

The post holder will be a highly articulate and proactive individual with good welfare advice knowledge, 3+ years delivery experience in managing a charity team, strong service management skills, as well as experience managing staff and volunteers. The ideal candidate will have up-to-date knowledge of the welfare system, immigration and safeguarding protocols. They must also have demonstrable experience using a case management system, adhering to advice standards and be able to manage a diverse workload and work under pressure. 

This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity. We are looking for an exceptionally committed individual who is willing to go the extra mile and has flexibility to work during evenings and weekends if necessary. As this is a frontline role, you will be required to work on site at least 2 days per week. 

We offer a wide range of employee benefits including:

Excellent annual leave entitlement 
Pension scheme
Employee Assistance Programme
Death in Service benefit 
Flexible working
Opportunities for training and professional development

Key Responsibilities

Advice Services

• Manage the advice service by overseeing and supporting volunteers and advice staff at our Community Wellbeing Service and Foodbank including setting objectives, managing performance and providing feedback during supervisions.
• Hold a small case load of advice guests, supporting them to achieve their aims
• Maintain a high quality service by ensuring that the advice team and volunteers are working to agreed standards and delivering against realistic grant agreements from funders.
• Use our case management software to report on cases and outcomes to support funding applications and remain compliant with funding needs.

Service Development

• Work with the Senior Leadership Team to develop, expand and improve Sufra’s information and advice services in alignment with our 2030 strategy.
• Carry out ongoing review of existing service delivery procedures.
• Undertake quality assurance including case checking and quality of advice audit.
• Identify the training needs of advice staff and volunteers through support, mentoring and supervisions.
• Ensure colleagues and relevant stakeholders are informed of changing legislation and social policy updates.
• Improve the case management systems to ensure it is fit for purpose.
• Work within the Advice Quality Standard (AQS) framework, ensuring that all policies and procedures are up to date for future assessments

Volunteer Management

• Develop, review and implement key policies and procedures to better equip Advice Volunteers to fulfil their role.
• Provide induction, support and supervision to enhance the quality standard of the service and contribute to the personal development of volunteers.
• Foster a positive working environment that maintains high morale and supports Advice Volunteer retention and regular participation.

Budgets, Monitoring & Evaluation

• Support the Senior Leadership Team in setting service budgets, updating policies, and monitoring spending in line with reporting and budgetary requirements.
• Ensure appropriate systems are maintained for recording statistics and outcomes.
• Provide regular and timely monitoring reports on service outputs, outcomes and expenditure.
• Collect regular feedback and conduct surveys from relevant stakeholders to inform ongoing improvements to the Advice Service.
• Contribute to strategic development by setting action plans in line with agreed Business Plans and keeping teams accountable to Action Plan goals.

Other

• Ensure the advice team are working in adherence to organisational policies and procedures.
• Undertake any other reasonable duties to support the operations of the charity.