Housing management jobs

For more than 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving. By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.

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Brief role description

The Custody Support and Case Worker (CSCW) will enrol participants, enhance job readiness, and provide ongoing support through positive relationships. Responsibilities include signposting relevant activities, addressing barriers and coordinating post-release opportunities. This role involves extensive engagement with participants and partner organisations to ensure a seamless transition and support continuity.

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Who we are looking for

We are seeking a highly organised and self-motivated individual with a strong ability to collaborate effectively with internal and external stakeholders, building positive relationships at all levels, who brings excellent IT skills, including proficiency in Microsoft Office and Outlook, alongside a confident and outgoing approach supported by strong communication, interpersonal and influencing abilities. You will have well-developed presentation and planning skills and be able to engage and motivate individuals, while working comfortably both independently and as part of a tea, taking ownership of your performance, maintaining strong organisational standards, contributing to your ongoing professional development and applying a proactive, solutions-focused approach in a dynamic environment. ​

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Interested? Want to know more about the Charity? Check out our website.

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Eager to know more about the role? Have a look at the Job Description.

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What’s in it for you? Check out our Benefits.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by ​Friday, 19 June 2026.

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Got questions about the role? Get in touch with the People Team at Forces Employment Charity.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying. We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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#LI-DNI

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Location: Any UK Trust office

Assessment: 17th - 21st June. If shortlisted, you will be asked to complete two tasks.

1st-stage interviews: 8th July at our Birmingham Centre. You must be available to attend face-to-face.

Join The King's Trust and help shape high-quality qualifications and apprenticeship assessments that support young people across the UK to build confidence, skills and progress into work, education or training.

We're looking for a specialist with a proven track record and experience of designing and developing regulated qualifications and/or end-point assessments. This is a technical role for someone who understands how to create qualifications and assessment products that are compliant, inclusive, fit for purpose and workable in practice.

In this role, you'll lead the development and review of qualifications and apprenticeship assessments, including specifications, assessment strategies, sample assessments and test banks. You'll manage work through development, regulatory submission, implementation and ongoing review, helping to ensure our products meet regulatory requirements and maintain standards for all learners.

We're particularly looking for someone with experience in:

• designing and developing regulated qualifications and EPAs
• working within Ofqual, Skills England and other relevant regulatory frameworks
• embedding accessibility, inclusion and reasonable adjustment considerations into assessment design
• working with providers, funders, regulators and sector partners.

This is an opportunity to use your technical expertise to create high-quality, fair and meaningful assessment products that make a real difference to young people across the UK. If you bring strong regulated assessment experience and want to apply it in a role with purpose, we'd love to hear from you.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Qualifications & Apprenticeship Development Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Qualifications & Apprenticeship Development Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Justlife’s Vision

Making people's experience of temporary accommodation be short, safe and healthy.

About the job

The role of Families Project Worker involves supporting a caseload of families living in temporary accommodation. The role requires a combination of specialist knowledge and excellent relationship building skills to support residents with varying degrees of mental health, addiction and trauma related issues to engage with appropriate support, improve their experience of temporary accommodation and to access suitable housing solutions.

The role is dependent on excellent communication and joint working with colleagues and a variety of partners and professionals; including the NHS, Probation Service, local council services and other third sector organisations.

The role requires a high degree of motivation to support complex and vulnerable people, often in a lone-working situation. With a passion to work collaboratively with others for the good of our service users, and with some experience of working in a related field in a voluntary or paid capacity.

A high degree of emotional intelligence is required to support service users, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse, crime and low self-worth. A role of this nature will experience a range of emotions from joy to grief and as such requires a high degree of resilience to cope with the emotional demands of the role.

Making decisions, “in the moment” to do the right thing to mitigate risk with service users can place high emotional demands on the job holder. The role is highly reactive, unpredictable and at times, chaotic. The role therefore requires a high degree of self-awareness to one’s own resilience levels and exercising appropriate levels of self-care.

Why do we exist?

Justlife is in existence because we know thousands of people struggle to manage in poor and unsuitable temporary accommodation. Their stay isn’t temporary, they are likely to be suffering with deteriorating mental and physical health, becoming victims of crime, losing control of their life and even dying prematurely. We are working towards making their stays as short, safe and healthy as possible.

How do we operate?

Our values guide our work and are very important to us:

• Collaboration before competition
• People before programmes
• Innovation before Institutions

What do we do?

Justlife delivers impactful services in Greater Manchester and Brighton & Hove, supporting and empowering people experiencing homelessness in temporary accommodation. We also drive positive system change across the national temporary accommodation sector, convening those with a common interest; people with lived experience, landlords, charities, local and national government, and carrying out research and gathering insights.

We aim to grow our impact and reach, supporting more people in temporary accommodation and to build a movement that brings about lasting positive change.

Why work for us?

Here at Justlife, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Perks of working at Justlife

• Great holiday package! Starting at 27 days annual leave entitlement, plus bank holidays (increasing to 29 days after 5 years’ service and 30 days after 10 years’ service)
• Additional 5 days annual leave purchase scheme through salary sacrifice
• Enhanced pension contribution scheme, 5% Justlife contribution (correct at time of print)
• Cycle to work scheme
• 2 Volunteering days per year

Key terms and conditions

Job Title: Families Project Worker

Hours: 18.75 hours per week

Contract: Fixed Term until 30th June 2027

Normal hrs to be worked: Hours can be spread across Monday – Friday between 9am – 5pm

Location: Brighton

Salary: £30,791 per Annum pro rata

Application Process

To apply, please upload a covering letter addressing how you meet the person specification, together with an up-to-date CV.

Deadline for applications is 11:30pm 31st May.

Provisional interview dates will be the week of 8th June.

Responsible to: Families Project Team Lead

Responsible for: None

Key responsibilities

Service Delivery

• Deliver interventions and support for families in a warm, caring and flexible way, including:
  • Supporting them to engage with support services to improve and maintain their physical and mental wellbeing.
  • Assisting them in addressing housing, financial or wellbeing needs.
  • Accompanying them to appointments.
  • Connecting them with appropriate support services such as substance misuse services or food banks.
  • Collaborating with agencies such as the local authority, housing providers and support services to deliver an effective service
  • Maintaining regular contact and a listening ear for the client.
  • Helping increase their self-confidence and self-efficacy to improve their chances of moving on from homelessness.
  • Helping clients to engage in meaningful activities based on their strengths, interests and ambitions.
  • Contribute to team caseload meetings.
  • Use the Inform system to record key work carried out.
  • Carry out the relevant assessment with clients, identifying issues, as well as strengths, and develop a support plan that is reviewed regularly.

Service Development

• Liaise with local partners to improve collaborative working
• Promote and advertise the Justlife service locally
• Provide reports and case studies when requested.

This job description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of Justlife. It is expected that the post holder will be as positive and flexible as possible in using this document as a framework, and in performing other duties commensurate with these responsibilities, the band of the post and skills and qualification of the post-holder.

Person Specification

Essential Experience:

• Experience of supporting vulnerable groups (those experiencing homelessness or housing vulnerability, or a comparable client group)

Desirable Experience:

• Experience of working with drug and alcohol dependent adults or those experiencing poor mental health
• Experience of supporting families
• Experience of working with the welfare system
• Experience of working with the housing system

Skills

• Care, empathy and skilled in dealing with emotionally vulnerable service users
• Excellent ability to engage with service users in an empowering manner
• Effective communication; written and oral skills
• Effective administrative and IT skills
• Excellent organisational skills

Knowledge

• Demonstrate knowledge of assessment, support planning and interventions that help clients experiencing homelessness or housing vulnerability to become and stay healthy.
• Demonstrate knowledge of the challenges and solutions to working with a client group who may be experiencing one or more of the following: poor health (physical and mental), substance misuse and homelessness.
• An understanding of health and safety policies and procedures that aim to keep staff and clients safe.

Personal Attributes

• Commitment to equal opportunities in our service delivery
• High self-awareness and the ability to maintain personal well-being through periods of pressure and stress
• Ability to be self-motivated and work well in a team or as a lone worker

Salary: £32,585 per annum pro rata for part time

Contract: Fixed term Contract until 30th June 2027

Hours: Part time – 28 per week 

Location: Blackburn Central Library

Closing date: Wednesday 3rd June 2026 at 11.30pm

Do you have experience of providing welfare benefits advice and advocacy? Then join Shelter as a Welfare Benefits Adviser and you could soon be playing a vital role in helping our clients get the support they need.

About the role

Your role will be to deliver a specialist advice service, supporting clients with a wide range of issues from benefit entitlement checks and supporting with claims, to providing representation at appeal tribunals. You will use legislation and your own experience to complete submissions and manage a varied caseload. Working in partnership with colleagues in the Hub, you will support clients in crisis to maximise their income and secure accommodation.

About you

You will need experience of providing welfare benefits advice and advocacy with the ability to progress to specialist level knowledge. You will be able to carry out casework related interviews, maintain detailed case records and deliver group workshops and presentations. The role will also involve effective communication with all stakeholders, particularly those with lived experience of homelessness and collaborate with people from other teams and organisations.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

How to apply

 Please click ‘Apply for Job’. You are required to submit your work history and a supporting statement. The supporting statement should include your responses to the first four points in the ‘About You’ section of the job description of no more than 1000 words in total. 

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below in your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Location: Any UK Trust office, but must be willing to travel for the role

Interviews: 24/06 over Teams

Join The King’s Trust as an Employee Engagement Manager (Fundraising) and play a pivotal role in powering our flagship Million Makers initiative. In this exciting role, you will build and nurture high-value corporate partnerships, inspire employees across leading organisations, and deliver innovative fundraising campaigns that generate vital, unrestricted income. You’ll lead key projects, grow participation, and shape the future of one of our most ambitious fundraising products.

This role is ideal for someone with experience delivering successful fundraising, engagement or marketing campaigns, organising high-impact events, and driving income growth over time. You will be confident in building relationships with senior stakeholders, managing multiple projects and motivating others to achieve ambitious goals. Strategic thinking, collaboration and communication skills will be essential to success in this role.

Every partnership you build and every campaign you deliver will help transform young lives. The income you generate enables young people to develop the confidence, skills and opportunities they need to succeed. This is an opportunity to use your expertise to create meaningful, lasting impact at scale, while working as part of a passionate, purpose-driven team at The King’s Trust.

What happens next?  

Please submit a CV and Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Employee Engagement Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of our Employee Engagement Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events, etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Volunteer Centre Hackney is a thriving charity (annual income circa £1.1m, with 29 paid staff) providing volunteering infrastructure to the voluntary sector across the City of London and the London borough of Hackney. We support over 1500 residents a year to realise their skills and passions through volunteering and social action, and to share these for the benefit of others. We also provide volunteering resource, and advice and guidance on best practice in volunteer management, to hundreds of charities and community organisations.

Through our specialist programmes, our impact on the lives of residents is huge. We match volunteers to housebound residents to help them engage with communities and leave their homes; we provide long term personalised support to people with mental health conditions and learning disabilities to help them volunteer and find paid jobs; we support patients to deliver hundreds of their own activities and peer support groups at GP practices across City and Hackney; and in partnership with Public Health, we support over 250 Community Health Champions to share vital health messaging with their own diverse communities.  

This is a hands-on and strategic role for an experienced fundraiser who thrives in a small to medium sized charity environment. You will have autonomy to develop a whole new fundraising strategy, utilise diverse fundraising methods, and build and develop new project ideas and partnerships. You will lead on income generation primarily through sourcing and applying to trusts and foundations, and with the potential to build new corporate partnerships, community campaigns and individual giving. You will build authentic relationships with funders and supporters, and together with VCH colleagues, will identify new programme models as ways to generate income. You will contribute to the development and production of compelling stories, evidence and marketing and build and maintain the infrastructure needed to track and achieve progress against annual income targets.

Post holders need to have excellent communication skills, to represent the charity in writing and in person. You must be enthusiastic, self-motivating and confident to work primarily alone, but also able to engage and collaborate with staff from across the organisation to share information and impact evidence to support your role. If you are successful in securing funding there will be the potential to recruit additional support, and for you to become the Head of Fundraising of a small team.

Advice Services Manager

10-Month FTC | 4 Days Per Week | Hybrid Working - London
£36,565 pro rata | Immediate Start

I am delighted to be working with a respected community charity to recruit an experienced Advice Services Manager to lead a busy multi-site advice service supporting people with welfare benefits, housing, debt and immigration issues.

This is a hands-on leadership role managing staff and volunteers, overseeing day-to-day service delivery, driving quality and compliance, and helping shape future service development.

You’ll also maintain a small caseload to stay connected to frontline support and community needs.

Key Responsibilities

• Lead and support advice staff and volunteers across multiple sites
• Ensure high-quality, compliant advice delivery
• Oversee case management, reporting and service outcomes
• Drive service improvements and quality assurance
• Support training, safeguarding and team development
• Work closely with senior leadership on service growth and impact

About You

• Experience managing advice services within the charity/community sector
• Strong knowledge of welfare benefits, housing, debt or immigration
• Skilled in team leadership, service improvement and reporting
• Confident using case management systems and data
• Organised, proactive and community-focused

Hybrid working, immediate start, and the chance to make a real impact within a values-led organisation.

If you have the above skills and experience and are immediately available, please apply online today!

Contract Type: Fixed Term for 12 months

Location: Glasgow - Minimum of 3 days per week based in the Glasgow office 

Assessment Centre: week commencing 29th June in our Glasgow office. 

We’re looking for a highly organised and detail-focused Funding Management Administrator to join our team. This is a vital role at the heart of our operations—supporting the smooth and accurate management of funding so we can continue delivering life-changing opportunities for young people.

You’ll play a key role in preparing funder claims, working with financial and payroll data, and maintaining accurate records across our systems. From auditing timesheets and raising invoices to coordinating meetings and managing documents, you’ll bring structure, accuracy and consistency to a fast-paced environment.

What you’ll bring

• Strong Excel skills and confidence working with data and reporting
• Great attention to detail, with the ability to work quickly and accurately under pressure
• Good organisation skills and the ability to manage multiple priorities

Every detail you check and every process you support helps unlock funding that changes young lives. You’ll be part of a collaborative, inclusive team where your work truly matters.

We know not everyone ticks every box—if this role sounds like you, we’d love to hear from you.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Funding Management Administrators? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Funding Management Administrators! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

We're looking for a kind, compassionate and resilient Support workers to join our Homelessness and Complex needs Service located in Brent.

£30,784.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

A Support Worker will help to enable vulnerable people with complex support needs to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package.

The shift pattern of the role consist of: 40 hours 1 x scattered site 2 x Pound Lane Shift pro-rota 7.30-3.30 and 1.30 -9.30 shift pattern with weekends included.

What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
* Oversee the daily running of the service ensuring all health and safety responsibilities are met
* Raise safeguarding alerts and complete incident reports within specified timeframe
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Create support/action plans for providing appropriate support based on the assessment and reflecting the services and resources available
* Support customers to undertake domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of living standards
* Support customers to move on from the service through their identified move on pathway liaising with our Resettlement Officer and Brent Housing team.
* Develop and maintain links with all key agencies and service providers in the local community
* Empower customers to ensure they receive the service and benefits they are entitled to

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
? Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
? Approachable and open behaviour
? Prefers working as part of a group or team
? Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

What you'll bring:

Desirable:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.

About us:

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Role Purpose

The Deputy Support Manager is responsible for the effective day-to-day leadership of frontline support services, ensuring a consistently warm, inclusive, and professional experience for everyone engaging with Mustard Tree.

This role plays a critical part in delivering a “Mustard Tree Welcome” – a trauma-informed, non-judgemental, and person-centred approach that ensures every individual feels seen, heard, valued, and safe from their first point of contact.

You will lead a proactive and positive team to deliver exceptional client care across both in-person and digital channels (including phone, email, and internal systems), ensuring services are accessible, responsive, and delivered with dignity.

Through strong leadership, clear communication, and effective management, you will ensure the reception environment runs smoothly, maintains high standards of safeguarding and service delivery, and contributes meaningfully to Mustard Tree’s mission to support people facing poverty and crisis.

Key Competencies

World Class Welcome and Customer Service

· Deliver and role model a “Mustard Tree Welcome” that is compassionate, trauma-informed, inclusive, and non-judgemental.

· Ensure all individuals are greeted in a way that promotes dignity, respect, and belonging.

· Maintain a rota that provides reception and support coverage from 8am–4pm, ensuring accessibility for staff, volunteers, and members at all times.

· Lead the team to provide a high-quality, consistent welcome across all channels, including face-to-face, telephone and email and digital systems

· Ensure digital communication is timely, professional, and empathetic, with accurate information recorded on TreeSalt.

· Support individuals to access services confidently through clear communication, reassurance, and effective signposting.

Proactive in Living and Sharing our Culture, Values and Behaviours

· Take ownership of maintaining a professional, organised, and calm reception environment at all times.

· Ensure the reception environment is welcoming, safe, and accessible.

· Mentor and support Freedom volunteers, ensuring they are confident, capable, and aligned with service standards.

Courage in Problem Solving and Embracing Change to Meet Needs

· Identify areas for improvement and proactively implement solutions to enhance service delivery.

· Take ownership of operational decision-making within the reception area, including rota management, workflow prioritisation, and service adjustments.

· Ensure systems and processes are used effectively to maintain a smooth, efficient service.

Confident in Safeguarding and Incident Management

· Act as a safeguarding lead within the reception environment, ensuring all concerns are recognised, recorded, and escalated appropriately.

· Maintain a strong awareness of risk, responding calmly and effectively to challenging or complex situations, supporting to minimise incidents.

· Support individuals in distress with empathy and professionalism, ensuring appropriate boundaries and escalation.

· Ensure confidentiality and data protection standards are upheld at all times.

· Demonstrate resilience, maintaining professionalism, positivity, and emotional awareness in a fast-paced and challenging environment.

Skilled in Analysing Impact and Reporting

· Oversee and monitor registrations, identifying trends and ensuring fair access to services such as the Community Shop.

· Deliver a minimum of 20 weekly support appointments, ensuring timely access and reducing waiting times for individuals in need.

· Collect a minimum of 2 case studies per month to evidence impact and inform service development.

· Conduct monthly audits with the Service Manager to ensure high standards across:

•  Data input and use of TreeSalt
•  Paperwork accuracy and compliance
•  Quality and consistency of the welcome experience

Positive Management of Stakeholders, Partners and Supporters

· Support case management processes alongside the Service Manager, ensuring coordinated and effective support for individuals.

· Develop and maintain relationships with other services, ensuring clear navigation and warm handover for clients.

· Support individuals to access services confidently through clear communication, reassurance, and effective signposting.

· Regularly review feedback from comments books and satisfaction surveys, embedding learning into service improvements.

Insight in Finances and Expenditure

· Support effective use of resources, identifying efficiencies and ensuring services are delivered within agreed budgets where applicable.

· Work with operational teams to manage stock given using the 40% gifting model in the community shop.

· Monitor the use of the hardship fund from reception, providing small grants to people in crisis via existing processes.

Developing Accountability and Inspiring our Teams

· Lead, supervise, and motivate the Support teams, including volunteers.

· Act as the central coordination point for reception, ensuring alignment between services, teams, and daily operations

· Conduct regular 1:1s, setting clear expectations, supporting wellbeing, and addressing performance proactively.

· Ensure all data input is completed by the support staff time within expected guidelines, including communication of risk and safeguarding.

· Identify skills gaps and ensure appropriate training and development, including:

• Motivational interviewing
• Trauma-informed practice

· Deliver consistent communication through:

• Daily morning briefing.
• Monthly team meetings and updates

· Delegate tasks effectively while maintaining overall accountability for team performance.

General Work Duties

· Support Freedom trainees to develop skills and behaviours and feel part of the community.

· Work within health and safety guidelines and Mustard Tree policies and procedures

· Supporting other staff and departments and provide practical relief cover for workstreams.

· Take responsibility for professional development, attending training courses as required.

· Leading by example, embodying Mustard Tree values and represent the charity as required.

· Contribute towards being an environmentally responsible organisation as part of day-to-day activities including recycling and supporting ‘paper-lite’ practices.

· Other tasks and duties relevant to the role as required by the organisation.

24 Month Fixed Term Contract | Full Time | Circa £42,000 per annum + Excellent Benefits

Location: London

Make a Difference Every Day

For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset. 

Do you want to play a part in what we do?

People are at the heart of everything we do. Together, we:

• Provide personalised support to members of the RAF Family – listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind.
• Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs.
• Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations.
• Enhance wellbeing for those who serve and have served, and their families, through mental health and emotional support, youth programmes, and restorative respite and holiday breaks.

About the Role

We are looking for a candidate to be responsible for leading the planning, execution, and successful delivery of the CRM migration project. This role involves coordinating with directorates, departments, executive leadership team whilst managing project resources, ensuring data integrity, and minimising disruptions to business operations during the transition to the new Customer Relationship Management (CRM) system.

Additional Information

· Must have the right to work in the UK.

How to Apply
Click [here] to submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.

Closing Date: Wednesday 3rd June 2026, 5:00pm.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Standard DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Yeldall Manor is a Christian residential treatment centre near Reading for men struggling with addiction to drugs or alcohol. We are seeking someone strategic and relational to strengthen and develop all aspects of fundraising for Yeldall Manor, and to lead a new marketing and fundraising campaign. The appointee will join our senior leadership team and shape the next chapter of our development as we are at a pivotal moment of opportunity, with an ambitious vision to build our Christ-centred identity and practice, pursue excellence and impact, and expand our reach.

We are looking for someone who will:

• Lead supporter acquisition activities and build the portfolio of individuals, churches, trusts, corporates and other organisations supporting the work of Yeldall Manor.
• Build deep, mission-aligned partnerships with donors and stakeholders.
• Lead and implement an effective marketing and communications strategy to help position Yeldall Manor within the top tier of UK residential rehab centres.
• Lead and execute a high-impact fundraising strategy across major gifts, individual giving, churches, trusts & foundations, corporates, and legacies.
• Work closely with the CEO and the Senior Leadership Team to align income generation with Yeldall Manor’s strategic vision and programme outputs.
• Lead the development of funding applications for trusts & foundations.
• Provide leadership and nurture staff working on supporter acquisition, fundraising and marketing activities, empowering them to deliver with excellence.
• Inspire a culture of philanthropy throughout the organisation, rooted in strong values and relational excellence

You will be working alongside the existing Administration and Supporter Relations Manager, and other staff assisting with marketing and administration, based mainly at Yeldall Manor, which means you will have daily contact with those men whom you are helping. They inspire and motivate us just as much as we seek to encourage and support them.

Please see the Job Description for full details and submit a covering letter along with your CV showing how you meet the requirements of the Person Specification. As this is a strategic post within an actively Christian setting, applications should be from committed Christians. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies.

For an informal conversation about the role, please contact CEO, Maarten Fontein or Administration Manager, Sue Hedger - contact details available on our website, which is currently under development.

​

A well-established housing provider in the North West is seeking an interim Head of Finance Business Partnering for a 6-month period. The organisation has a strong focus on service delivery, financial control, and continuous improvement across its housing operations.

This is a senior, hands-on leadership role combining team management, consolidation of management accounts, and strengthening of business partnering across the organisation. A key focus will also be driving improvements in financial systems and processes, including automation and better use of core finance systems.

Responsibilities:

• Lead and manage the Finance Business Partnering team, providing direction, oversight, and support across key service areas
• Oversee and consolidate monthly management accounts, ensuring accurate, timely, and insightful reporting to the Finance Director and senior stakeholders
• Drive high-quality business partnering across the organisation, supporting operational teams with financial insight, challenge, and decision-making
• Support property-related finance activities as required (e.g. repairs, maintenance, capital spend)
• Identify and implement process improvements, with a focus on automation and efficiency across finance systems
• Build strong relationships across finance and operational teams, translating complex financial information into clear, actionable insight

Requirements:

• Qualified Accountant with proven experience operating at a senior finance level, ideally from a housing association background
• Strong understanding of management accounting, including consolidation, reporting, and performance analysis
• Demonstrable experience managing and developing finance teams, ideally within a business partnering model
• Experience within property or housing finance (e.g. repairs, maintenance, capital programmes) is highly desirable
• Strong systems expertise, with experience improving and automating finance processes
• Excellent stakeholder management skills, with the ability to influence and challenge at senior levels

Please get in touch if this role is of interest and you feel you can add value in the position.

We're looking for a kind, compassionate and resilient Team Leader to join our Homelessness and Complex Needs Social Care Service in Slough. No personal care or experience required, just the right values.

£33,130.60 per annum, working 40 hours per week.

6 month Secondment

Want to feel valued? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)
• Free DBS

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The post holder will be fully involved in all aspects of the day-to-day management of their designated service, including line managing the relevant front line staff.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

• Lead and motivate your team to ensure a positive local culture within your service.
• Deliver effective supervision and team meetings with staff. Promote effective information sharing, reporting and communication.
• Set clear expectations of quality standards, work plans and targets for staff.
• Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans and identifying training needs.
• Experience of working with customers with complex needs and the ability to engage hard to reach customers.
• Knowledge of the issues facing homeless people.
• Build and maintain partnerships with local agencies and community groups.

About you:

What you'll bring:

Essential:

• Ideally educated to degree level or equivalent.
• Holds relevant CMI/NVQ Level 3 or other business/management qualification.

Desirable:

• Other relevant professional memberships and/or specialist qualifications are desirable.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.