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Closing in 6 days
Harris Hill Charity Recruitment Specialists, London (Hybrid)
£32k per year
Posted 1 week ago Apply Now
The King's Trust, London (Hybrid)
£48,193.00 to £50,000.00 (National) or £50,000.00 to £55,000.00 (London), dependent on your location, skills, knowledge and experience
Posted 1 week ago

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Closing in 2 days
Scope, London (Hybrid)
£24,479 per year
Posted 1 week ago
CALM (Campaign Against Living Miserably), Waterloo (Hybrid)
£50,000 - £55,000 per year
Posted 1 week ago
Closing in 2 days
South East London Mind, Greenwich (On-site)
£34,272 per year
Seeking IPS Employment Specialists to help support people with mental health needs into meaningful employment
Posted 1 week ago
Closing tomorrow
RNLI, Remote
£50,544 - £59,464 + benefits
We're looking for a Face-to-Face Fundraising Experience Manager to join our large, award-winning in-house Face-to-Face Fundraising Team.
Posted 1 week ago
Closing in 2 days
Rays of Sunshine Children's Charity, London (Hybrid)
£30,000 - £35,000 per year
Join an award-winning charity and help grow our Challenge Events and Community Fundraising programme, including the London Marathon.
Posted 1 week ago Apply Now
Closing in 2 days
Diocese of Southwark, London (On-site)
£36,000 per year
Excellent opportunity to provide high-quality support to the team, promoting a strong safeguarding culture in the Diocese of Southwark.
Posted 1 week ago
Closing in 2 days
Better Society Capital, London (Hybrid)
£61,500 - £67,000 per year
This role will play a central part in how we mobilise capital at scale to deliver lasting social impact.
Posted 1 week ago
Closing in 2 days
Better Society Capital, London (Hybrid)
£61,500 - £67,000 per year
This is a 12 month opportunity to take on a central role in how BSC manages impact and systems change across all asset classes we invest in.
Posted 1 week ago
Closing in 4 days
Poetic Unity, SW2 1EF (Hybrid)
£40,000 per year
Poetic Unity is a Black-led charity tackling racism through poetry and social action. Join us in creating change.
Posted 1 week ago Apply Now
Page 48 of 76
Public Sector
London (Hybrid) 2.62 miles
£24 - 27 per hour + Umbrella
Full-time
Contract
Job description

Tenancy Sustainment Officer 

A respected housing provider committed to delivering high-quality housing services and supporting residents to maintain safe, secure and sustainable tenancies. They place residents at the heart of everything they do and are seeking an experienced professional to join their Rental Income and Housing Management team.

This is an excellent opportunity for someone with a strong background in tenancy sustainment, welfare benefits and financial inclusion who is passionate about making a meaningful difference within local communities.

The Role

As the Tenancy Sustainment Officer, you will play a pivotal role in supporting vulnerable residents to sustain their tenancies through specialist welfare advice, income maximisation and tailored support. Managing your own case-load, you will work closely with internal teams and external agencies to identify barriers, develop support plans and deliver practical solutions that improve residents' financial well-being and independence.

Key Responsibilities

  • Manage a high-volume case-load of vulnerable residents, delivering tailored tenancy sustainment and financial inclusion support.
  • Complete holistic assessments, home visits, risk assessments and personalised support plans to help residents maintain independent living.
  • Provide expert advice on Housing Benefit, Universal Credit, welfare benefits, Discretionary Housing Payments, Household Support Fund applications and income maximisation opportunities.
  • Work collaboratively with housing teams, local authorities and external agencies, managing referrals and coordinating support for residents with complex needs.
  • Maintain accurate case records, contribute to performance targets, deliver excellent customer service and support colleagues through training and knowledge sharing where required.

Key Requirements

  • Previous experience within housing management, tenancy sustainment, welfare benefits or financial inclusion.
  • Excellent working knowledge of Housing Benefit, Universal Credit and wider welfare benefit legislation.
  • Proven experience supporting vulnerable residents, including individuals with complex needs, safeguarding concerns.
  • Strong case management, communication and partnership-working skills, with the ability to manage a busy and varied workload.
  • A proactive, empathetic and solution-focused approach, with a genuine passion for improving resident outcomes and sustaining tenancies.

 

If you have the relevant experience and would like to be considered, please apply ASAP. Due to the urgency of this vacancy, interviews will be arranged as suitable applications are received, so early applications are strongly encouraged.

Posted on: 19 August 2026
Closing date: 18 September 2026 at 11:28
Job ref: 123TSO
Tags: Advice / Information