Administrator and customer service volunteer jobs

Save the Children UK is looking for an individual with extensive Salesforce CRM and Agile Product Ownership experience to join us as our CRM Product Lead. This is a brilliant opportunity to work with colleagues across fundraising, marketing, digital, finance and technology to shape the vision, strategy and roadmap for our Salesforce platform, enabling exceptional supporter experiences and helping deliver lasting change for children.

About us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As CRM Lead (Product Owner), you will own the vision, strategy and delivery roadmap for Save the Children's Salesforce CRM ecosystem, ensuring it continually evolves to meet the needs of our fundraising, marketing and supporter engagement teams. Leading a team of three CRM professionals, you will act as the voice of the business within agile delivery teams, balancing operational, technical and strategic priorities to maximise value from our CRM investment.

This is a highly collaborative role with significant stakeholder engagement across the organisation. You'll spend much of your time working with internal teams, external suppliers and delivery partners to prioritise demand, manage backlogs, facilitate agile ceremonies, drive continuous improvement and ensure successful delivery of CRM enhancements. The role requires someone who thrives in a fast-paced environment, can manage competing priorities effectively and is passionate about using technology to deliver social impact.

In this role, you will:

• Own and develop the Salesforce CRM vision, strategy and roadmap, ensuring alignment with organisational priorities and supporter needs.
• Lead, coach and support a team of three CRM professionals, fostering a collaborative and high-performing culture.
• Manage and prioritise the CRM backlog, facilitating sprint planning, stand-ups, backlog refinement and other agile ceremonies to ensure effective delivery.
• Build strong relationships with stakeholders across fundraising, marketing, finance, digital and technology teams, translating business requirements into well-defined user stories and solutions.
• Partner with developers, CRM specialists and external suppliers to deliver high-quality Salesforce enhancements, integrations and releases.
• Oversee CRM performance, data quality and governance, identifying opportunities to improve processes, automation, reporting and supporter experiences.

About you

To be successful, it is important that you have:

• Significant experience leading Salesforce CRM delivery, optimisation and support, either as a CRM Lead, Product Owner or similar role, with deep knowledge of Salesforce (Sales, Service, and/or Nonprofit Success Pack) essential.
• Experience managing CRM roadmaps, backlogs, and agile delivery.
• Understanding of CRM data models, data governance, and reporting.
• Strong experience with integrations (e.g., finance systems like Agresso, marketing tools, payment processors).
• Familiarity with Agile delivery (Scrum, Kanban) and product management practices.
• Strong stakeholder management and influencing skills, with the ability to engage confidently with both technical and non-technical audiences.
• Experience leading teams and creating high-performing environments, with the ability to coach, motivate and develop colleagues.
• Strong organisational and prioritisation skills, capable of managing a high-volume workload and balancing multiple competing demands.
• Experience within the non-profit, charity or fundraising sector would be highly desirable.

Ideally, you'll also bring some or all of the following:

• Salesforce certifications (Administrator, Business Analyst or Product Owner).
• Experience with FinDock or similar payment platforms.
• Knowledge of supporter engagement, fundraising or marketing technology ecosystems within the non-profit sector. 

What we offer you 

We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day. 

Some of the benefits you can expect include: 

• Generous Annual Leave – Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'. 
• Family Leave – Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement).
• Special Leave – Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave.
• Volunteer Leave – Up to 3 days paid leave per year to support volunteering and give back. 
• Pension & Life Assurance – Helping you plan for the future with up to 7% employer pension contributions. 
• Employee Discounts – Access thousands of deals across groceries, retail, tech, travel, fitness, and more.
• Health & Wellbeing Support – Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:

The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.

This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.

Please note: travel costs to your contracted office will be at your own expense.

Flexible Working - We are happy to discuss flexible working options at interview

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive. 

We encourage applications from people of all backgrounds, and are especially interested in hearing from people with diverse and intersecting identities such as lived experience of poverty, people of faith, people of colour, people with disabilities, with experience of migration and/or refugee status, care-experienced people, the LGBTQIA+ community and individuals with experience living in diverse families.

We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We know that different voices working together will enable us to do our work better, improving the lives of children around the world.

Closing date: 16th August 2026

Shop Manager

Reporting to: Retail Support Manager

£27,941 - £30,840

37.5 hours per week

Huyton, Liverpool

As a Shop Manager for Alder Hey Children’s Charity, you will deliver sales, Gift Aid and profit targets to generate income for our charity. You will empower and lead a diverse shop team, including volunteers, always demonstrating our Charity Values of:

• Courage
• Together
• Passion
• Magic

The Shop Manager will be an integral part of the wider Charity team. 

Income Generation

• Accountable for the shop’s performance in relation to all sales targets and Gift Aid targets and KPI’s. Ensuring that the results are communicated to the shop team and that all staff and volunteers are aware of, understand and are working to meet/exceed the agreed targets and KPI’s.
• Actively drive stock generation through community engagement and donor relationships
• Ensure maximum stock availability through effective stock control and shop replenishment.
• Continually review the rotation, quality, and replenishment of stock in order to maximise sales.
• Achieve the optimum price point for all stock items and promotional merchandise for seasonal and window themes, following the principles of Alder Hey Children’s Charity price guidelines.
• Provide direction and support to shop staff to actively promote Gift Aid in order to maximise contributions from donations.
• Identify local market and business development opportunities for performance improvement.
• Explore ways to maximise sales via events, donation drives, pop-up shops etc.
• Support the team to maximise income via our online platforms.
• Make commercial decisions to drive profitability of the shop.
• Present and maintain the highest standards of shop merchandising and visual layout.
• Support van deliveries and collections, including arranging schedules and assisting on the van when required to meet operational needs and support the team.
• Prepare and complete all shop administration inclusive of cash handling and banking functions to the highest standard, accurately and on time, always adhering to Policies and Procedures.
• Plan and organise daily workload throughout the shop in a way that ensures efficiency.
• Maintain an appropriate income/expense budget e.g., petty cash in accordance with the set targets to maximise the profitability of the shop.
• Seek, utilise and analyse management information including EPOS data to manage shop performance, seizing opportunities for improvement.
• Work with the wider Charity team to promote and support fundraising activities and events.

Staffing and Volunteers

• Create an inclusive environment where staff, volunteers and customers are treated with dignity, respect and fairness
• Line management of Assistant Shop Manager and team of volunteers.
• Proactively recruit, manage and retain a diverse team of volunteers, utilise their skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards.
• Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the managers absence.
• Accountable for planning the shop rota, including both shop staff and volunteers to ensure cover at all times.
• Ensures that the new staff members and volunteers are provided with the appropriate induction process and training for their role.
• Provide and support ongoing training and development.
• Train and develop shop staff and volunteers in customer service standards, operating standards and retailing skills.
• To work and treat staff and stakeholders in accordance with the Charity’s values
• Ensure all Security, Health and Safety policies and procedures are adhered to in order to provide a safe and secure shop environment for staff, volunteers, customers and charity assets.
• Provide regular and relevant training for staff and volunteers in Health and Safety, maintain legal compliance at all times.

Customer Service

• Be passionate about delivering the highest level of shop standards, cleanliness, display and merchandising.
• Exceed customer expectations by providing excellent quality service.
• Seek out new opportunities to make a real difference our customers experience.
• Make a positive impact within the local community.
• Play a key role in enabling the shop to represent the Charity’s values

Other Duties

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
• Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support events run by the fundraising teams where required.

Any other reasonable duties as required by your line manager.

The post holder will undertake a broad range of facilities management, maintenance, compliance, health and safety, customer service and administrative duties across multiple sites, ensuring that all buildings are maintained to a high standard and statutory compliance obligations are met.

The role combines practical maintenance skills with excellent customer service and strong organisational ability, supporting the day-to-day operation of three busy community facilities.

Building Operations

• Open and prepare buildings each morning for operational use.
• Unlock, inspect and secure all buildings and external areas.
• Carry out daily opening and closing inspections.
• Ensure buildings remain safe, clean and presentable throughout the day.
• Prepare rooms for activities, meetings, training sessions and events.
• Set up and dismantle tables, chairs and equipment.
• Ensure rooms are returned to the required layout after use.
• Carry out daily walk-round inspections of all facilities.
• Report defects promptly to the Operations & Facilities Manager.
• Liaise with contractors attending site.
• Assist with contractor supervision where required.

Planned Maintenance

Undertake general maintenance including:

• Minor plumbing repairs.
• Minor carpentry repairs.
• Decorating and painting.
• Furniture assembly.
• Repairing fixtures and fittings.
• Replacing door furniture and locks.
• Replacing light bulbs and lamps.
• Clearing blocked gutters.
• General DIY repairs.
• Garden and grounds maintenance.
• External cleaning.
• Maintaining pathways and entrances.
• General building repairs within competence.
• Minor electrical maintenance within the limits of training, competence and organisational procedures, referring regulated electrical work to appropriately qualified contractors.
• Replace plug tops and fuses on portable equipment where appropriately trained.
• Carry out visual inspections of electrical equipment.
• Assist external contractors during servicing and repair works.

Facilities Compliance

Carry out and record routine statutory compliance checks including:

• Weekly Fire Alarm Tests.
• Emergency Lighting Tests.
• Monthly Legionella temperature monitoring.
• PAT Testing (following appropriate training).
• Intruder Alarm Tests.
• Fire Door inspections.
• First Aid box inspections.
• Accident book monitoring.
• COSHH cupboard inspections.
• Water hygiene monitoring.
• Daily building safety inspections.
• Monthly facilities inspections.
• Health & Safety monitoring.
• Record all compliance checks accurately.
• Report any non-compliance immediately.

Health & Safety

• Work in accordance with all Health & Safety legislation.
• Follow QCCA Health & Safety policies.
• Follow Lone Working procedures.
• Follow Manual Handling procedures.
• Follow Working at Height procedures.
• Use appropriate Personal Protective Equipment (PPE).
• Report accidents, incidents and near misses.
• Support risk assessments.
• Ensure safe systems of work are followed.
• Ensure safeguarding responsibilities are understood.
• Maintain safe access and egress throughout all sites.

Security Responsibilities

• Act as a key holder where authorised.
• Lock and unlock buildings.
• Operate intruder alarm systems.
• Monitor CCTV where required.
• Ensure buildings remain secure.
• Challenge unauthorised access where appropriate.
• Report security concerns promptly.

Customer Service

• Welcome visitors, hirers, contractors and members of the public.
• Provide a professional and courteous first point of contact.
• Assist customers with enquiries.
• Answer incoming telephone calls.
• Take accurate messages.
• Direct enquiries to the appropriate member of staff.
• Support community events where required.
• Build positive relationships with hirers and partner organisations.

Administrative Responsibilities

• Complete maintenance records.
• Update inspection logs.
• Maintain electronic compliance records.
• Complete basic data entry.
• Use Microsoft Office and organisational software.
• Send and receive work-related emails.
• Monitor stock levels.
• Order cleaning materials, maintenance supplies and equipment using approved online purchasing systems.
• Maintain inventory records.
• Assist with booking preparation where required.
• File maintenance certificates and compliance documentation.
• Support reception and administration during busy operational periods.

Cleaning Responsibilities

• Undertake general cleaning where required.
• Inspect cleaning standards across all buildings.
• Ensure kitchens, toilets and communal areas remain clean and safe.
• Remove waste and recycling.
• Maintain cleaning stores.
• Monitor cleaning supplies.
• Support deep cleans where required.

General Responsibilities

• Work across all QCCA sites.
• Respond to emergency maintenance requests.
• Carry out reasonable duties consistent with the role.
• Attend staff meetings.
• Attend mandatory training.
• Undertake additional training in Health & Safety, Legionella Awareness, PAT Testing, Fire Safety, COSHH and First Aid where required.

Job Title: Administrator & Bookkeeper

Location: Home-based with travel and occasional overnight stays

Hours: 35 Hours per week (Typically Mon-Fri, 9am-5pm)

About Us:
Established in 1985, the Association of Dogs and Cats Homes (ADCH) is the leading representative charity for dog and cat rescue and rehoming organisations across the UK, Ireland, Isle of Man, and the Channel Islands. ADCH promotes the safeguarding of welfare standards for dogs and cats needing new homes and supports those working and volunteering in the sector

At the heart of ADCH is a strong collaborative ethos. With over 160 member organisations, all of which are registered charities, we unite organisations of all sizes – large and small; embracing over 50,000 staff and volunteers, all dedicated to working together for Dogs and Cats. A key part of this ethos is the peer network ADCH nurtures, where members connect, exchange ideas, share knowledge and resources, and offer mutual support. Through this network, organisations are able to address common challenges, collaborate on solutions, and strengthen their collective impact on animal welfare.

Who We Are Looking For:

We are looking for an organised and proactive Administrator & Bookkeeper to join our small, collaborative team. This is a varied role at the heart of the organisation, providing pragmatic administrative support across membership services, communications, finance, governance and events.

You'll be confident managing multiple priorities, maintaining accurate records and using a range of digital systems. From supporting our members and maintaining our CRM to producing communications, updating website content and assisting with day-to-day bookkeeping, you'll play an important role in helping ADCH deliver an efficient and professional service.

As part of a small team, you'll need to be adaptable, self-motivated and happy to take ownership of your work while supporting colleagues across a wide range of activities. You'll be equally comfortable working independently from home and collaborating with the team, with travel across the UK and occasional overnight stays required.

Person Specification

• Essential
• Experience providing administrative support within a busy team.
• Strong IT skills, including Microsoft Office, Microsoft Teams, Canva and database systems.
• Experience of bookkeeping and using accounting software (e.g. QuickBooks, Xero, Sage or similar).
•  Experience of creating social media content for an organisation.
• Experience of updating website content using systems such as WordPress or Similar.
• Excellent organisational skills and attention to detail, with the ability to prioritise workload, work independently and use initiative.
• Excellent communication, customer service and interpersonal skills.

Desirable

It would also be great (but not essential) if you had:

• Experience of working in the charity sector and/or a membership organisation.
• Experience supporting or coordinating events
• Experience of supporting committees or governance meetings.
• Experience of working remotely.

How to apply

If you're an organised administrator with excellent attention to detail, strong IT skills and a positive, flexible approach, we'd love to hear from you.  This is a 12-month fixed-term position, with the potential for extension subject to funding.

Closing Date: Sunday, 16th August 2026

Interviews: Monday,  24th August 2026 Online

As a small charity with limited resources, we regret that we are unable to respond to every application or provide individual feedback to unsuccessful candidates. If you do not hear from us within five working days of the closing date, please assume that your application has not been successful on this occasion.

Please note that we reserve the right to close this vacancy early if we receive a high volume of applications.

Further details about the role, including key responsibilities and criteria, can be found in the job description. Please ensure you review this carefully before beginning your application.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Service Delivery Assistant, you will provide high quality administrative support to the service. You will act as a first point of contact for enquiries into the service and support the wider team with administrative duties. As a part of your role, you may be asked to attend offices around Hampshire & Isle of Wight to support the team with associated expenses paid.

Key Responsibilities:

• Upload referrals to our computerised case management system, in accordance with our standards.
• Manage incoming and outgoing mail, telephone and general queries for the service
• Collate and supply information and correspondence to internal and external contacts
• Liaise with referring agencies to improve referral information and support referral pathways.
• Provide general admin support including data entry, minute taking, raising purchase orders and processing invoices.

About You:

Ideally, you will need experience working within a client focused service and a good understanding and knowledge of office systems.

You will need:

• Effective verbal and written communication and numerical skills.
• Experience working in an adminstrative setting role
• Experience of providing administrative support to a team
• Understanding and knowledge of the requirements relating to confidentiality and data protection.
• Understanding and knowledge of equal opportunities and diversity.
• Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
• Good IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
• Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
• Ability to work on own initiative and with minimal supervision to achieve deadlines.
• Strong record keeping skills with a focus on quality and accuracy.
• Driving Licence

Please note that due to vetting requirements you will need to have lived in the UK for three years prior.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Make a difference every day with PDSA

About Us

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA has provided vital veterinary care for the pets of people experiencing financial hardship.

We're now on a journey to expand our reach and support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape the future of PDSA.

Together, we'll build a stronger organisation and ensure our services continue to support those who need us most for the next hundred years.

If you're ready to make a real difference and be part of a team creating positive change, we'd love to hear from you.

About the role

We're looking for an Inbound Customer Service Advisor to join our friendly and supportive National Customer Service Centre (NCSC) in Sunderland.

You'll be based just 600 metres from our PDSA Pet Hospital, working as part of a welcoming team of around 60 colleagues who are passionate about delivering exceptional service to our clients, supporters, volunteers and retail customers.

Our National Customer Service Centre has grown significantly over the last decade and now supports thousands of people every year through a wide variety of enquiries. It's a fast-paced, rewarding environment where every conversation helps make a difference.

As an Inbound Customer Service Advisor, you'll be the first point of contact for many of the people who rely on PDSA. You'll provide a warm, professional and efficient service, ensuring every interaction reflects our values and supports our mission of keeping people and pets together when times are tough.

What you'll be doing

• Handling a variety of inbound telephone calls and emails, providing accurate, friendly and helpful support.
• Managing first-line customer complaints professionally and empathetically, aiming to achieve a positive first-time resolution.
• Promoting PDSA products and services where appropriate by identifying customer needs and recommending suitable solutions.
• Accurately recording customer information and processing payments and refunds.
• Working towards individual and team performance targets, including KPIs and service levels, while maintaining excellent quality standards.
• Keeping your knowledge up to date with PDSA services, policies, campaigns and fundraising initiatives.

About you

You'll enjoy helping people and be passionate about delivering outstanding customer service.

We're looking for someone who is calm under pressure, enjoys speaking with a wide range of people and takes pride in resolving enquiries efficiently and compassionately.

You'll have:

• Excellent communication and listening skills, with confidence speaking on the telephone.
• Experience working within a customer service or contact centre environment.
• Strong computer skills with excellent attention to detail when recording customer information.
• A positive, proactive approach and a genuine desire to provide exceptional customer service.
• The ability to show empathy and professionalism, particularly when dealing with sensitive or challenging conversations.

It would also be beneficial if you have experience of:

• Handling written customer enquiries via email.
• Cross-selling, upselling or generating leads within a customer service environment.

Recruitment Process

As part of our recruitment process, shortlisted candidates will be invited to attend an in person assessment centre at our National Customer Service Centre in Sunderland, which is planned for the beginning/mid September 2026.

Rewards,supportand benefits 

We’rereally passionateabout beinga great placeto work,somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas,individualityand passion for pets to work with them. 

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including: 

• Flexible working options to support your work–life balance and individual circumstances. 

• 25 days’ holiday plus Bank Holidays 

• Three paid special days off: Volunteering Day, CelebrationDayand Wellbeing Day annually. 

• Generous pension options, with PDSA contributions starting at 5% and rising to 10%. 

• Life assurance providing four times your annual salary for added peace of mind. 

• AXA Health Employee Assistance Programme, with 24/7 wellbeing support 

• Retail,holidayand lifestyle discounts available through our staff Fetch benefits platform. 

• Enhanced maternity,paternityand adoption leave to support you and your family. 

• 10% discount on PDSA Pet Insurance plus access to staff veterinary services. 

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individualsare able tomake best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members fromdifferent backgrounds. 

If you have any questions or concernsregardingaccessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you mayrequirethroughout the recruitment process. 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references andappropriate backgroundchecks. 

People Services Administrator

£25,738 per annum

Plymouth

37.5 hours per week

Full-Time

Permanent

Our client is looking for an exceptional People Services Administrator to join their small, friendly and busy People Services team.

This is a varied and important role at the heart of the organisation. You will support the employee and volunteer lifecycle from recruitment and onboarding through to payroll administration, record keeping, compliance checks and general People Services support. You will help keep key processes moving, maintain accurate people data and provide a professional, responsive and helpful service to managers, staff, volunteers and candidates.

About you

Our client is looking for someone who is not only an excellent administrator, but someone who genuinely enjoys helping people and providing a first-class service.

You will be highly organised, efficient and detail-focused, with the ability to work quickly and accurately in a busy environment. You will be confident communicating with people at all levels, comfortable managing a varied workload and able to handle confidential information with discretion and professionalism.

This role would suit someone who is approachable, conscientious and proactive, with a positive “can do” attitude. You will enjoy finding solutions, improving processes, using systems effectively and supporting colleagues across the organisation.

What you’ll be doing

You will:

· Support recruitment administration, onboarding and new starter processes

· Communicate professionally with candidates, managers, staff and volunteers

· Prepare letters, contracts and employment documentation

· Maintain accurate employee and volunteer records

· Support payroll, benefits and contractual administration

· Carry out and monitor recruitment compliance checks, including right to work, references, DBS checks where applicable and professional registration checks

· Support absence recording, reporting and routine People Services queries

· Help improve systems, processes and the overall employee and volunteer experience

What is our client looking for

You will bring:

· Excellent administration skills

· Strong attention to detail and accuracy

· Good organisational skills and the ability to manage competing priorities

· Confident written and verbal communication skills

· A professional, friendly and customer-focused approach

· Strong IT skills, including Microsoft Word, Excel, Outlook and Teams

· Confidence using databases or digital systems

· The ability to maintain confidentiality and handle sensitive information appropriately

· A positive, flexible and supportive approach to working as part of a team

Experience in HR, recruitment, payroll, charity, healthcare or volunteer administration would be helpful, but what matters most is that you are accurate, organised, proactive and committed to providing an excellent service.

Why join them?

You will be joining a supportive, values-led organisation where the quality of their people processes makes a real difference to the experience of their staff and volunteers. They are guided by their values of Compassion, Respect, Integrity and Professionalism, and they are committed to creating a workplace where everyone is treated with dignity and respect.

How to apply

If you are a confident and capable administrator who takes pride in getting things right and enjoys supporting people, they would love to hear from you.

Closing date: 11:59 Sunday 9 August 2026

First interview date: Monday 24 August

Second interview date: Wednesday 26 August

Our client is committed to equality, diversity and inclusion and welcomes applications from people with a range of backgrounds and experiences. They are committed to creating a workplace free from discrimination, bullying, harassment and victimisation.

Abbey Foregate, Shrewsbury
£18,213 - £19,105 per annum (FTE £30,355 - £31,841) + 7% pension contribution
Permanent, Part Time (21 hours per week)

Closing date – 12pm on 7th August 2026

Interview date – 27th August 2026

The Trust has grown significantly in recent years, benefitting from a strong leadership team and organisational structure, positioning us to deliver the best possible outcomes for nature and the Shropshire community.

Our HR strategy focuses on strengthening employee engagement, manager coaching, supporting employee learning and development and expanding wellbeing initiatives across the Trust. We are also exploring opportunities to align our ways of working with those of The Wildlife Trusts (TWT) nationally.

What you will be doing:

This newly created role is responsible for providing efficient and effective administrative support across day-to-day people activities and processes, ensuring they are delivered accurately and in line with Trust policies and procedures.

The role supports the full employee lifecycle, including recruitment and selection, onboarding, training & development, DBS checks, employee records management and leaver processes, helping to provide a positive and professional experience for employees at every stage of their journey with the Trust.

You will get to know all teams at Shropshire Wildlife Trust (SWT), understand their roles and how they operate.  You’ll also establish an effective working relationship with HR counterparts leads in TWT and other Wildlife Trusts to share best practice.

About you:

We are looking for an enthusiastic and empathetic HR professional to join our team and support us on our journey towards a thriving natural world.

You will be committed to maintaining the highest standards of confidentiality and discretion, with a proactive and adaptable approach to your work. You'll have exceptional attention to detail, strong organisational skills and the ability to manage a varied workload, responding positively and effectively to changing priorities. You will also be willing to provide administrative support across the organisation as needed, working collaboratively to help the Trust achieve its goals.

We are looking for:

• CIPD qualified to Level 3, with demonstrable experience of HR administration and policy advice.
• A good understanding of HR legislation and experience in applying policies/procedures.
• The ability to build and maintain strong working relationships across an organisation.
• The ability to effectively and confidently communicate complex ideas and information to a range of audiences.
• Excellent IT skills with a high proficiency in including Word, Excel, PowerPoint and email.
• Good written communication, able to produce clear, accurate and inclusive materials.

You will be required to work on Monday and Thursday. The third day can be agreed at appointment.

The Trust is committed to building an equal, diverse and inclusive workforce we encourage applications from a diverse range of suitably qualified candidates.  Please let us know if you require any adjustments to make our recruitment process more accessible.

Why work for us - benefits we offer:

• 25 days holiday plus Bank Holidays and Service related holiday (pro-rated for part time staff)
• Salary sacrifice benefits such as Cycle to work and EV purchase
• Life assurance
• Generous pension - company contribution 7%, employee contribution 3%
• Enhanced Sick Pay
• Flexible working policy
• Employee Assistance Programme
• Staff discounts
• Employee away days
• Enhanced pay for maternity and adoption leave
• Coaching 
• Support with training and development to assist career progression
• Inclusive & supportive work atmosphere

About us:

Shropshire Wildlife Trust (SWT) has a vision of a thriving natural world, where Shropshire's wildlife and natural habitats play a valued role in addressing the climate and ecological emergencies, and people are inspired and empowered to take action for nature. We combine projects across Shropshire (including Telford & Wrekin) with advocacy and campaigning to restore nature and to engage people. We manage over 40 nature reserves and have almost 50 staff, 300 volunteers, and over 9000 members. SWT is an autonomous charity, but we are increasingly working collectively, as part of The Wildlife Trusts (TWT), to ensure that our local actions have a national impact and help to address global issues.

Role Overview:
The Talent Set are delighted to partner with our client on a fantastic Conference & Events Administrator role. This position involves providing essential administrative and operational support for a dynamic programme of in-person, virtual, and hybrid events within a busy and supportive team.

Key Responsibilities:

• Deliver comprehensive administrative support to the Conference & Events Team.
• Manage event registration processes using appropriate digital platforms.
• Coordinate logistics and liaise with internal teams, external suppliers, speakers, volunteers, and attendees.
• Respond promptly and professionally to enquiries via phone and email, maintaining the shared inbox to a high standard.
• Maintain accurate records and manage event equipment inventory.
• Raise purchase orders, process invoices, and reconcile financial transactions.
• Assist colleagues with travel and accommodation arrangements for events and related activities.
• Support delivery of a broad programme of events, including large-scale virtual and in-person gatherings.
• Maintain organised shared files and records relevant to event management.
• Handle queries with a common-sense approach and provide excellent customer service, particularly around accessibility, confidentiality, and discretion.

Person Specification:

• Proven organisational and administrative skills, with strong attention to detail.
• Confident communicator, capable of liaising effectively with diverse stakeholders at all levels.
• Proficient in Microsoft Office, event management platforms, CRM systems, and digital communication tools.
• Ability to prioritise tasks, meet deadlines, and work independently in a fast-paced environment.
• Flexible with working hours, including potential evening, weekend, or overnight shifts for major events.
• Experience in event administration and logistics is desirable.
• Customer service experience and understanding of managing sensitive information are advantageous.
• A proactive approach, demonstrating good organisational skills and reliability.

What’s on Offer:

• Salary: £29,000 pro rata
• Location: 1 day a week in the Northampton Office
• Contract: Full time, initial 3-months (potential to go permanent)

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

About Woman's Trust

The charity was established in 1996 to meet the gap in specialist mental health services. Woman’s Trust is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awarenessraising workshops and training for professionals, building on our research and policy to improve systems nationally.

About the role

The Volunteer Coordinator is responsible for coordinating the recruitment, onboarding, engagement and retention of volunteers across Woman's Trust.

Working closely with managers across the organisation, the postholder will oversee the end-to-end volunteer journey, ensuring volunteers receive a positive, inclusive and well-supported experience from application through to departure.

The role will coordinate recruitment for all volunteer opportunities, including volunteer counsellors, facilitators, administrative volunteers, finance volunteers, fundraising volunteers and other volunteer roles as required. The postholder will also lead initiatives to strengthen volunteer engagement, recognition and retention, helping to build a sustainable and diverse volunteer community that supports the organisation's mission.

The role works closely with the HR & Operations Manager to ensure volunteering practices remain compliant with safeguarding, GDPR, organisational policies and best practice guidance.

Hours: Part-time, 14 hours per week (0.4 FTE).

Location: Woman’s Trust premises including co-location with statutory partners and community partnership  locations.Woman’s Trust operates a hybrid working model with a minimum of 50% to be on-site.

In return, we can offer:

• 25 days' holiday + 3 days at Christmas + Public holidays
• Hybrid & flexible working - office based with minimum of 50% of working hours in Woman’s Trust London office, we also support mutually agreed flexible working arrangements
• Cycle to work scheme
• Employee Assistance Program (EAP)
• Mandatory job-related training
• Individual staff professional development budget
• A caring, committed and highly collaborative environment
• Several social events/lunches per year
• Friendly, all women team

To find out more and apply with your CV, please visit our website via the apply button.  

Please note, CVs and cover letters should be sent in Word format.

Closing date: 14th August 2026.

Interviews will be held on a rolling basis.

Please note, this post is open to female applicants only – Equality Act 2010, Schedule 9, Part 1 applies.

Office & Administration Assistant – Key Responsibilities 

Office management and administration 

• Maintain a welcoming, safe and efficient office environment that enables staff, volunteers and visitors to work effectively, in line with the ‘Groundswellian Way’, our coproduced principles for a safe, positive work culture.

• Manage the day-to-day running of the office, including , refreshments, office supplies, IT equipment, room bookings and reception duties.

• Coordinate incoming and outgoing post, telephone calls and enquiries through the central inbox, ensuring messages and requests are directed promptly to the appropriate member of staff. 

• Build positive working relationships with Workspace, office contractors and suppliers, including cleaners, maintenance providers and other building services. 

• Support Groundswell's commitment to environmental sustainability by promoting recycling, reducing waste and encouraging environmentally responsible office practices. 

• Ensure office administration is appropriately covered during periods of annual leave and support the wider administration team to provide consistent organisational support. 

• Recruit, support, supervise and train office volunteers where appropriate. 

Facilities, health and safety 

• Act as the day-to-day office lead for health and safety administration, supporting compliance with Groundswell's Health & Safety Policy. 

• Ensure all staff and volunteers receive relevant health and safety information during induction, including access to the health & Safety training video, awareness of fire procedures, emergency evacuation routes and workplace safety responsibilities. 

• Coordinate annual fire risk assessments, workplace risk assessments and PAT testing, ensuring appropriate records are maintained and actions completed. 

• Support the development and maintenance of Personal Emergency Evacuation Plans (PEEPs) where required. 

• Liaise with Workspace to ensure landlord responsibilities relating to health and safety are fulfilled, including fire safety systems, signage and equipment maintenance. 

• Maintain records of accidents, incidents and near misses, ensuring statutory reporting requirements are met where appropriate. 

• Coordinate the maintenance and servicing of Groundswell's office equipment, facilities and assets, ensuring they remain safe, functional and fit for purpose. 

• Work closely with the Director of Finance & Fundraising and our external systems and finance support on matters around onsite assets and finances.

IT and Systems

• Oversee the day-to-day management of organisational assets, ensuring equipment is maintained, used appropriately and complies with organisational policies and cyber security requirements. 

• Complete IT trouble shooting on behalf of staff and volunteers, with external support. 

• Order IT equipment as needed with external support. 

• Complete basic set – up tasks on staff and volunteer devices with external support.

• Support staff and volunteers to upskill and improve their technological skills through the digital inclusion group. 

Organisational administration 

• Provide administrative support for organisational meetings, events and activities, including venue bookings, catering, logistics and preparation of materials. 

• Support the Chief Executive in implementing GDPR and data management processes, ensuring good administrative practice and compliance across the organisation. 

• Provide governance administration, including scheduling Board and Committee meetings, preparing meeting logistics, taking accurate minutes and maintaining action logs. 

• Provide administrative support to the Chief Executive, Trustees and Senior Leadership Team, including diary coordination, meeting arrangements and room bookings. 

• Support the recruitment and induction of Trustees as required by the Nominations Working Group.

• Support the People Manager with the onboarding and off-boarding of staff. 

General 

• Maintain accurate administrative systems, records and filing, ensuring information is organised, confidential and GDPR compliant. 

• Identify opportunities to improve office systems, administrative processes and ways of working to increase efficiency and effectiveness. 

• Work with the People Manager and Director of Fundraising & Finance to ensure policies and processes are accessible, in plain English and simple to follow; using step by step guides and images where appropriate.

• Build positive relationships across the organisation, providing responsive, friendly and professional support to colleagues, volunteers and external stakeholders. 

• Undertake any other reasonable duties consistent with the nature and level of the role. 

Groundswell responsibilities and the Groundswellian Way 

Act in line with our Code of Conduct and the Groundswellian Way in all interactions with colleagues, volunteers, partners and visitors. 

We want to: 

• create a safe, friendly and respectful working environment 

• encourage transparent communication so everyone knows what is expected of themselves and the organisation 

• ensure everyone feels valued and celebrates individual strengths 

• promote diversity, equity and fairness in everything we do 

• encourage collaboration and working together. 

Person Specification

Essential 

• Experience working in a busy office or administrative role. 

• Excellent organisational skills and attention to detail. 

• Strong IT skills, including Microsoft 365.

• Ability to follow instructions and coordinate with consultants to complete IT set up and troubleshooting.

• Experience coordinating meetings and maintaining administrative systems. 

• Excellent communication and customer service skills. 

• Ability to manage multiple priorities and work independently. 

• Understanding of confidentiality and GDPR. 

• Commitment to Groundswell's values and trauma-informed ways of working. 

Desirable 

• Experience supporting charity governance or trustee meetings. 

• Experience coordinating health and safety administration. 

• Experience supervising volunteers. 

• Knowledge of facilities management. 

• Lived experience of homelessness or social exclusion. 

Why join Groundswell? 

Key Benefits 

• 28 days annual leave plus bank holidays (pro rata for part time roles) 

• 5% employer pension 

• Flexible working options, including hybrid and part-time arrangements 

• Reflective practice or Clinical Supervision with a trained therapist for all team members 

Culture 

• Support - Regular guidance, support and the opportunity to reflect on your work through regular one to ones with your Line Manager 

• Teamwork - Regular opportunities to contribute to and learn from the wider Groundswell team 

• Strategic input - Opportunities to input into Groundswell’s strategic direction 

• Voice – The ability to input into working practices that impact you, and to know where to turn if any problems arise.

Application and Interview Process

Please let us know if you would like to request any accommodations or adjustments throughout the application and interview process. We will be very happy to support these wherever possible to give all applicants the best opportunity to showcase their skills and experience.

We encourage our candidates to draw from their personal and professional experiences, skills, knowledge and passion for our work in their applications, as we believe this will be the best representation of why you are the right fit for the role. While we acknowledge that Generative AI can be a useful tool when used selectively, we do not believe it can replace the authenticity that each individual can bring to their application. Therefore, we ask you to consider carefully any use of Generative AI throughout the application process.  

Application 

To apply please follow this link: 

Please submit your CV along with a cover letter stating: 

• How you meet each of the areas outlined in the person specification above  

• Why you are interested in doing this job at Groundswell.

You can find a guide to writing your cover letter here, which includes some tips and general guidance. 

The deadline for applications is 10am on Monday 17th August.

Interviews 

Interviews will be held in person on either Wednesday 2nd or Thursday 3rd September. 

We are a small charity with limited resources and are unable to give individualised feedback on unsuccessful applications before the interview stage.

Pre-employment checks 

The job offer for the successful candidate will be subject to a reference check.

Many thanks for taking the time to look into this role – it is an exciting opportunity, and we hope you will consider applying. 

As a busy office, the Systems & Administration Officer plays a central role in the smooth running of MindOut's operations. The postholder will coordinate a range of administrative functions, support the wider team with organisational activities and projects, maintain effective office systems, oversee client and volunteer databases, assist with recruitment processes, and prepare monitoring and performance reports. 

The role serves as a key point of contact for the organisation, responding to enquiries from service users, professionals, volunteers, partners and members of the public. The postholder will provide a professional, welcoming and efficient response across email, telephone and digital communication channels, ensuring enquiries are managed appropriately and directed to the relevant service or team. 

As many people contacting MindOut may be experiencing mental health challenges, emotional distress, discrimination, isolation, crisis or suicidal thoughts, the postholder must be able to respond with empathy, professionalism and sound judgement. The role requires resilience, emotional intelligence and the ability to work within MindOut's safeguarding, risk management and confidentiality procedures while maintaining appropriate professional boundaries.

The postholder plays a key role in creating a positive first impression of MindOut and helping ensure that people seeking support are treated with dignity, respect and compassion from their first interaction with the organisation. 

Role description 

You will have the skills, experience, sensitivity and personal confidence to support all the activities of the charity but will have specific responsibility for: 

Main Tasks 
 

1. All organisational administrative tasks to include word processing, data entry, office procurement and responding to enquiries and requests via phone, email or in person
2. Composing and producing letters, documents, reports and presentations in a range of formats as requested 
3. Collating and maintaining statistical information using databases and spreadsheets
4. Monitor and maintain the quality, accuracy and security of organisational data, ensuring compliance with GDPR and MindOut policies. 
5. Updating MindOut’s website and social media and assisting with producing newsletters 
6. Developing and maintaining office systems, organise and store paperwork, documents and computer-based information.Maintaining and developing filing systems and operational procedures for the secure retention and retrieval of information 
7. Act as a systems champion for the organisation, supporting colleagues with the effective use of databases, Microsoft 365, Lamplight, Volunteero and other organisational systems. 
8. Identify opportunities to improve systems, administrative processes and ways of working that enhance efficiency, compliance and service delivery. 
9. Being responsible for all administration tasks relating to the recruitment, training and induction of staff and volunteers 
10. Undertaking administration tasks relating to finances/accounts such as petty cash reconciliation 
11. Carrying out background research and present findings in subjects which are relevant to the work of MindOut 
12. Organising and attend meetings, events and conferences where appropriate including booking rooms, arranging catering, preparing and circulating papers and taking minutes 
13. Organising mailings and other publicity tasks to promote the work of MindOut 
14. Maintaining strict confidentiality with regard to information given by and information about service users 
15. Coordinate, support and provide day-to-day guidance to administration volunteers, ensuring tasks are appropriately delegated and completed to a high standard. 

Please view attached job description and specification for futher details.

Interviews to be held 12 &13th August.

Are you looking for a fulfilling role where you can make a real difference? 

We have an exciting opportunity at our London Battersea centre to support the day-to-day operations of our client services team.

Thrive is a national charity that uses gardening to change lives. We’re looking for a

Client Services Coordinator (Client Gardeners) who will provide office and operational

support to our delivery team.

Working as a key part of the team at Thrive in London, the Client Services Coordinator

will provide administrative support  and be responsible for the client gardener referral

functions at the centre. The successful candidate will have administrative and

organisational skills and up to date IT knowledge.

Appointment to this post will be subject to a satisfactory Disclosure and Barring

Service check. Thrive complies fully with the DBS Code of Practice. Having a criminal

record will not necessarily prevent an individual from working for Thrive.

conversation about the role, please email recruitment in

Location: Office based – Northmead House, Northmead Road, Creekmoor, Poole BH17 7RP

Hours: 37 hours per week

Salary: £27,050

Contract: Permanent

About CAN – Why work for us?

In every community, people are supported by strong local charities and groups that make a real difference to everyday lives. When these organisations are well supported and well connected, communities are healthier, fairer and more resilient.

CAN exists to make that happen.

When you work with CAN, you are strengthening hundreds of local charities, empowering thousands of volunteers and supporting joined up local action that improves outcomes for people, communities and the system as a whole.

Stronger charities. Healthier communities. Better lives.

At CAN, we strengthen and champion local charities, community groups and volunteers so they can make a bigger difference in people's lives. We're looking for an organised, proactive and people-focused Office Administration Coordinator to help keep our organisation running smoothly and effectively.

This is a varied and rewarding role at the heart of CAN, combining office management, communications, event coordination and facilities support. You'll be the welcoming face of the organisation and play a key role in supporting our team to deliver impact across communities.

We're flexible on the number of hours and can consider both part-time and full-time applications. However, the successful candidate must be able to work from our Poole office at least three days per week Tuesday to Thursday inclusive.

We're looking for someone who:

• Has strong administration and organisational skills
• Is confident managing multiple priorities
• Enjoys working with people and creating a positive experience for colleagues, volunteers and visitors
• Has excellent communication and IT skills
• Shares our values of collaboration, compassion, integrity and respect

If you're looking for a role where your skills will directly support stronger communities and better lives, we'd love to hear from you.

Together, we CAN make a difference.

We offer a competitive salary and great benefits, including a contributory pension scheme, 25 days holiday (pro-rata) plus all bank holidays, Care First confidential wellbeing support, season train ticket loan or parking permit and much more.

Deadline for applications: Midday 11th August

We will let you know by end of day on 12th August if you are invited for an interview.

Interview date: 20th August 2026

Interview Location: Community Action Network, Northmead House, Northmead Road, Creekmoor, Poole BH17 7RP

Start date: As soon as possible, subject to satisfactory references.

Apply now!