Community change administration volunteer volunteer jobs

This is an exciting opportunity for a new Chief Executive Officer to lead our well-respected rare disease patient organisation through the next phase of growth and impact, in particular focussing on financial sustainability and influencing health policy for these rare diseases.These sit alongside the other grass-roots duties of a small charity CEO, including working with our Medical Advisory Team to develop new and maintain existing patient education resources, and overseeing our support services including volunteers and a professional psychological counselling service. Reporting to and working with the Board of Trustees, the CEO will be responsible for delivering our 2027-2030 Strategic Plan, ensuring robust governance, and driving forward our mission to improve the lives of people affected by rare diseases.The CEO manages the part-time Executive Administrator and works with up to 30 current volunteers (patients, carers, and health professionals) to deliver services with impact.This role includes occasional weekend work, as well as approximately 15 days travel (national and international) per year to represent and advocate for the charities’ beneficiaries. 

User Voice is looking for a passionate, committed individual with personal lived experience of the criminal justice system to join our team as a Lived Experience Consultant.

This role is central to ensuring that the voices of people in the justice system shape the services that affect them. You’ll work in HMP Northumberland as well as a range of community‑based projects regionally, and occasionally nationally. Some projects will require significant travel, so flexibility is essential.

This role involves independent travel to multiple sites each week – therefore a valid UK driving licence and access to a reliable vehicle would be significantly beneficial for this role. You must be off prison licence or community sentence to apply, as this role is subject to HMPPS clearance, and you will be required to draw keys.

Terms  & Conditions

• Part-time
• Permanent 
• £27k- £30k depending on experience (pro-rata)
• Bank holidays plus 25 days holiday (pro-rata)
• You must be off community order / prison license
• Probationary period: Six months

JOB OPPORTUNITY

Sessional Farm Education Assistant

Based at Oasis City Farm - Southampton Green Lane, Southampton SO16 9FQ

Hours: Flexible

Contract: Sessional

Hourly Rate: £12.73 per hour

Oasis City Farm – Southampton is a community focused registered charity. We provide a range of supportive, wellbeing boosting, and nature-based activities for our communities, which include young people and adult learners with disabilities and general public

We are looking for sessional farm assistants who will support the Farm team in realising the vision of the farm by supporting the delivery of a variety of activities, including:

 · To deliver youth and children’s education sessions and activities on the farm, supporting young people, to help care for the animals, maintain the farm and garden and learn in the outdoors.

· To deliver birthday parties on weekends to groups of up to 30,

· To deliver animal experiences, giving families the opportunity to meet and greet our rescued and rehomed animals

· To support our adult day service with caring for our animals

· To support with the animal cleaning and feeding rota, alongside groups or individuals.

· To support with the running of our café, which runs on the weekends. Working alongside our youth volunteers to serve refreshments and food.

The successful applicant will need to demonstrate:

· Relevant qualifications or experience in animal management/public sector

· Relevant qualifications or experience in youth work, teaching, or community based projects

· The flexibility to work across the week, including some weekends.

· Excellent verbal communication skills

· Proven ability to work alongside others in projects that work with the public.

· Punctuality, reliability, and honesty.

· Ability to always evidence the Oasis ethos and values.

This is a unique opportunity for a friendly, hardworking and driven individual, who is looking to make a difference in a growing and community focused field of work. In return we offer:

· Flexible working practices which encourage innovation and fresh ideas.

· A supportive network and friendly team in a motivating working environment.

If you are interested, please send your CV and Supporting Statement.  In your supporting statement please address these questions:

1. Expand on your CV to explain how your skills and experience meets the Job Description.  Give specific examples.

2. What personal attributes does a person need to do well in this role? 

3. How do you see the Oasis ethos and 9 Habits being displayed in this role?

Applications will be looked at on a rolling basis with an invite to interview and a trial session.

 We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know. 

Applicants must be able to prove their right to work in the UK. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

Title: Head of Operations

Responsible to: CEO

Hours: 35 hours per week

Salary: £45,000 - £48,000 FT (depending on experience and qualifications)

Based: Willesden, NW10 2JR; Haringey borough (including Hornsey, N8 9LP and Tottenham Hale, N17 9FU) + other locations if required

Contract: Permanent (subject to continuation of funding)

Please Note: Enhanced DBS check will be required

JOB OVERVIEW

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? Do you want to use your operational management experience to have a tangible impact in the community? This is an exciting opportunity for an experienced team leader looking to take on a meaningful new career challenge to join the Brent Irish Advisory Service (BIAS) as Head of Operations.

The Head of Operations oversees all of BIAS’s projects, managing a small, high-performing team of project coordinators and frontline advice and community-support staff to ensure that we provide the highest-quality service to our clients. You will need to have demonstrable team-management experience, strong people and communication skills, and a willingness to take a hands-on approach to project delivery, along with excellent organisational and strategic abilities to ensure that projects are delivered sustainably, effectively and efficiently.

In 2025, BIAS expanded its successful Brent-based advice service and active ageing clubs into Haringey borough. The Head of Operations will take the lead on further building and developing the new services in Haringey, ensuring that we replicate our excellent quality of service, strong record of positive outcomes and loyal service-user base.

This is a key role within the BIAS senior leadership team, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.

KEY WORK AREAS AND MAIN DUTIES

Staff management

• Manage a team of five project coordinators and five front-line staff to ensure effective delivery and monitoring of BIAS’s core welfare and housing advice, active ageing, volunteering and befriending projects, which support over 900 people per year.
• Manage HR procedures, including employment contracts, probation assessment, leave administration, staff supervision, performance management and exit procedures.
• Conduct recruitment procedures where needed, and supervise the onboarding process for new joiners.
• Oversee training and development needs and budgets.
• Ensure good teamwork and lines of communication between staff, including by chairing regular staff meetings.
• Create a positive working environment in which equity and diversity are promoted and staff can do their best.

Project management

• Project-manage the further development of new advice and active ageing services in Haringey borough.
• Take the lead on promotion and marketing of BIAS’s services, including by representing the charity to partner organisations and at external events.
• Contribute to the organisation and running of regular community and fundraising events.
• Deputise for the Advice Services Manager where needed, supporting the welfare and housing advisers with complex casework, forward planning and client management.
• Support the Active Ageing Coordinators and volunteer teams wherever needed with the day-to-day running of the active ageing clubs.

Quality and service delivery

• Oversee quality-assurance procedures in line with the Advice Quality Standard (AQS), and spearhead biannual renewal of BIAS’s AQS accreditation.
• Oversee running of BIAS’s volunteer project in line with the Investing in Volunteers quality accreditation standards.
• Serve as internal data protection officer, monitoring GDPR compliance, managing risk and responding to any potential data breaches.
• Serve as BIAS safeguarding lead, ensuring that safeguarding policies and training are kept up to date, and that all safeguarding concerns are appropriately addressed.
• Work with the Fundraising and Communications Manager to administer the BIAS website and implement BIAS’s social media strategy.
• Administer BIAS’s IT and client management systems (Microsoft 365, SharePoint, BrightHR, Lamplight CRM), coordinating training, updates and troubleshooting.

Operational leadership

• Advise the CEO on all staffing and service-delivery issues.
• Monitor and report on service delivery, including through monthly advice and volunteer-project reports, quarterly Board reports and regular funder reports.
• Carry out regular reviews of BIAS’s annual business plan, risk register, five-year strategy and internal policies and procedures, providing recommendations to the CEO and Board of Trustees on strategic direction.
• Research and secure funding from grant-making organisations, ensuring BIAS’s future financial sustainability.
• Work closely with the Finance Manager and CEO on budgeting, grant monitoring, cashflow and financial authorisation.

These are the basic duties required of the Head of Operations. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

Candidates must be eligible to work in the UK. This role will be based in our advice offices and club venues in Willesden and Haringey but there may be some options for flexible working (e.g. one day per week from home). Occasional evening or weekend work may be required.

ABOUT BIAS

BIAS is a local charity which has supported England’s largest Irish community in Brent for almost fifty years. We deliver our support through our welfare and housing advice service, our active ageing clubs, our volunteer project and our befriending scheme. We raise over £2 million in extra income for the most vulnerable and disadvantaged every year and have over 7000 attendances at our club services. BIAS has recently expanded into Haringey borough and has exciting plans to further develop its project scope and geographical reach, supported by sustainable and diversified grant funding, including from Ireland’s Emigrant Support Programme.

HOW TO APPLY

To apply, please submit a CV and cover letter. The deadline for applications is 29th August 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.

About Urban Synergy
Urban Synergy is an award winning social mobility charity on a mission to help 50,000 9-24 years old people increase their social mobility by 2027. Our proven programmes inspire and mentor young people to increase their financial independence, social mobility and create happier, safer communities. We believe in a world where no-one’s background ever holds them back.

Role Summary
Are you a proactive, organised, and people-focused professional passionate about empowering young people? We’re looking for a passionate individual to join our team to connect schools, role models, and young people through our programmes. You will be involved in coordinating and facilitating our various programmes creating life-changing opportunities for the next generation. If you thrive on building relationships, hosting and delivering impactful events, and making a real difference, this role is for you.

Responsibilities
The main purpose of the role involves:

• Hosting in-person and online events, such as inspirational in-school events with young people and volunteers.
• Securing and recruiting volunteers and managing end-to-end event logistics.
• Maintaining accurate records using CRM systems and other internal tools.
• Collaborating with internal teams to ensure alignment with organisational goals.
• Building and managing positive relationships with schools, speakers, and volunteers.
• Training Volunteers and ensuring the safety and well-being of participants during events.
• Collecting feedback and evaluating event success to support continuous improvement and reporting.

Skills & Experience
Required Skills

• Experience in delivering training and workshops.
• Excellent communication and interpersonal skills, including speaking at events.
• Experience utilising CRM systems or equivalent database management tools.
• The ability to engage and interact effectively with young people and volunteers.
• Creativity and innovation in event design and management.

Desirable Skills

• Project Management experience.
• Experience working with schools, young people, or community organisations.
• Knowledge of mentoring programmes and youth development initiatives.
• Social media or marketing skills to promote events and engage participants.

Benefits

• Hybrid Working.
• 25 days holiday plus bank holidays.
• Pension scheme.

Oriau: Rhan amser: 15awr yr wythnos dros gyfnod o 4 i 5 o ddiwrnodau | Cyfnod penodol: Blwyddyn o’r dyddiad penodi

Gradd B: £25,178 – £27,241 (pro-rata)

Dyddiad cau ar gyfer gwneud cais: hanner nos ddydd Sul 23 Awst

Rydym yn chwilio am Gynorthwyydd Gweinyddol brwdfrydig ac effeithlon i ymuno â’n sefydliad croesawgar sy’n prysur dyfu. Dyma gyfle cyffrous i gefnogi’r gwaith o gyflwyno ystod eang o weithgareddau ar draws sefyllfa academaidd, gyhoeddus a gwleidyddol Cymru. Mae’r swydd hefyd yn cynnwys cefnogi cyfarfodydd, gwaith cyfathrebu, a meysydd eraill yn CDdC wrth iddynt ddatblygu. O’r herwydd, mae’n cynnig profiad cyflawn, gwerth chweil, naill ai i weithiwr gweinyddol profiadol neu i rywun sydd awydd datblygu ei yrfa.

Mae hon yn swydd hyblyg, ran amser am gyfnod penodol o flwyddyn i ddechrau a bydd yn rhoi cymorth hanfodol i’n tîm bach a chyfeillgar i’n galluogi i gyflawni ein strategaeth pum mlynedd uchelgeisiol er budd Cymru. Rydym yn chwilio am rywun hyblyg, cefnogol a threfnus. Ar gyfer rôl lefel Cynorthwyydd, nid ydym yn disgwyl i chi fod â phrofiad sylweddol o waith blaenorol, ond rydym yn chwilio am rywun sy’n gallu ysgogi ei hun, sydd ag awydd i ddysgu, ac mae agwedd ragweithiol wrth gynorthwyo pobl eraill a dod o hyd i ddatrysiadau yn hanfodol.

Mae CDdC yn sefydliad dwyieithog sy’n cefnogi’r rhai sy’n siarad Cymraeg yn rheolaidd, yn ogystal â phobl sy’n dysgu’r Gymraeg ar hyn o bryd, waeth pa lefel. Nid yw bod yn rhugl yn y Gymraeg yn ofynnol ar gyfer y swydd hon, ond mae’r gallu i gyfathrebu yn y Gymraeg yn ddymunol, a’r parodrwydd i ddysgu yn hanfodol.

*********************

Hours: 15hrs per week to be worked over 4-5 days | Fixed term: 1 year from appointment

Salary: Grade B: £25,178 – £27,241 (pro-rata)

Application deadline: midnight on Sunday 23 August

We are seeking a motivated and efficient Administrative Assistant to join our growing and welcoming organisation. This is an exciting opportunity to support the delivery of a wide range of activity across Wales’ political, public and academic life. The role also includes support for meetings, communications, and other areas within LSW as they develop. As such, it offers a great all-round experience, whether for an experienced administrator or someone looking to develop their career.

This flexible, part-time role is fixed term for one year in the first instance and will provide essential support to our small and friendly team – enabling us to deliver our ambitious five-year strategy to benefit Wales.We are looking for someone who is adaptable, supportive and organised. For an Assistant-level role we do not expect you to have substantial previous work experience, but we are looking for a self-starter with a keenness to learn, and a proactive attitude to assisting others and finding solutions is essential.

LSW is a bilingual organisation that supports active Welsh speakers and learners at all levels. Fluency in Welsh is not a requirement of this post, but the ability to communicate in Welsh is desirable, and a willingness to learn is essential. 

The post holder will undertake a broad range of facilities management, maintenance, compliance, health and safety, customer service and administrative duties across multiple sites, ensuring that all buildings are maintained to a high standard and statutory compliance obligations are met.

The role combines practical maintenance skills with excellent customer service and strong organisational ability, supporting the day-to-day operation of three busy community facilities.

Building Operations

• Open and prepare buildings each morning for operational use.
• Unlock, inspect and secure all buildings and external areas.
• Carry out daily opening and closing inspections.
• Ensure buildings remain safe, clean and presentable throughout the day.
• Prepare rooms for activities, meetings, training sessions and events.
• Set up and dismantle tables, chairs and equipment.
• Ensure rooms are returned to the required layout after use.
• Carry out daily walk-round inspections of all facilities.
• Report defects promptly to the Operations & Facilities Manager.
• Liaise with contractors attending site.
• Assist with contractor supervision where required.

Planned Maintenance

Undertake general maintenance including:

• Minor plumbing repairs.
• Minor carpentry repairs.
• Decorating and painting.
• Furniture assembly.
• Repairing fixtures and fittings.
• Replacing door furniture and locks.
• Replacing light bulbs and lamps.
• Clearing blocked gutters.
• General DIY repairs.
• Garden and grounds maintenance.
• External cleaning.
• Maintaining pathways and entrances.
• General building repairs within competence.
• Minor electrical maintenance within the limits of training, competence and organisational procedures, referring regulated electrical work to appropriately qualified contractors.
• Replace plug tops and fuses on portable equipment where appropriately trained.
• Carry out visual inspections of electrical equipment.
• Assist external contractors during servicing and repair works.

Facilities Compliance

Carry out and record routine statutory compliance checks including:

• Weekly Fire Alarm Tests.
• Emergency Lighting Tests.
• Monthly Legionella temperature monitoring.
• PAT Testing (following appropriate training).
• Intruder Alarm Tests.
• Fire Door inspections.
• First Aid box inspections.
• Accident book monitoring.
• COSHH cupboard inspections.
• Water hygiene monitoring.
• Daily building safety inspections.
• Monthly facilities inspections.
• Health & Safety monitoring.
• Record all compliance checks accurately.
• Report any non-compliance immediately.

Health & Safety

• Work in accordance with all Health & Safety legislation.
• Follow QCCA Health & Safety policies.
• Follow Lone Working procedures.
• Follow Manual Handling procedures.
• Follow Working at Height procedures.
• Use appropriate Personal Protective Equipment (PPE).
• Report accidents, incidents and near misses.
• Support risk assessments.
• Ensure safe systems of work are followed.
• Ensure safeguarding responsibilities are understood.
• Maintain safe access and egress throughout all sites.

Security Responsibilities

• Act as a key holder where authorised.
• Lock and unlock buildings.
• Operate intruder alarm systems.
• Monitor CCTV where required.
• Ensure buildings remain secure.
• Challenge unauthorised access where appropriate.
• Report security concerns promptly.

Customer Service

• Welcome visitors, hirers, contractors and members of the public.
• Provide a professional and courteous first point of contact.
• Assist customers with enquiries.
• Answer incoming telephone calls.
• Take accurate messages.
• Direct enquiries to the appropriate member of staff.
• Support community events where required.
• Build positive relationships with hirers and partner organisations.

Administrative Responsibilities

• Complete maintenance records.
• Update inspection logs.
• Maintain electronic compliance records.
• Complete basic data entry.
• Use Microsoft Office and organisational software.
• Send and receive work-related emails.
• Monitor stock levels.
• Order cleaning materials, maintenance supplies and equipment using approved online purchasing systems.
• Maintain inventory records.
• Assist with booking preparation where required.
• File maintenance certificates and compliance documentation.
• Support reception and administration during busy operational periods.

Cleaning Responsibilities

• Undertake general cleaning where required.
• Inspect cleaning standards across all buildings.
• Ensure kitchens, toilets and communal areas remain clean and safe.
• Remove waste and recycling.
• Maintain cleaning stores.
• Monitor cleaning supplies.
• Support deep cleans where required.

General Responsibilities

• Work across all QCCA sites.
• Respond to emergency maintenance requests.
• Carry out reasonable duties consistent with the role.
• Attend staff meetings.
• Attend mandatory training.
• Undertake additional training in Health & Safety, Legionella Awareness, PAT Testing, Fire Safety, COSHH and First Aid where required.

About the Role
We are looking for a proactive and organised Grants Officer to support the delivery of our grant-making programme and help empower young people facing deep-rooted inequality to create lasting change. Working across the full grants cycle, you will coordinate key administrative processes, maintain accurate records, analyse and report on grants data, and support the planning and delivery of events.

The successful candidate will be dependable, detail-oriented, and committed to ensuring efficient systems and high-quality support for applicants, grant recipients, and colleagues.

As a Grants Officer, you will:

• Coordinate the administration of grants and events across the grants programme.
• Maintain and improve grant management systems and processes.
• Provide timely support and guidance to applicants and respond to enquiries.
• Ensure accurate grant records and documentation for compliance, audit, and impact reporting.
• Collect, monitor, analyse, and report on grant-making data.
• Support consistent use of Salesforce across the team.
• Assist with event logistics, travel bookings, invoice processing, and general team administration.

This is an excellent opportunity for someone with strong organisational and administrative skills who enjoys working with data, improving processes, and contributing to meaningful social impact.

Context of role:

Key responsibilities:

Support Service:

1. Event Coordination and Delivery

1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and

support events.

1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.

1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams

when required.

1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house.

2. Awareness, Training and Engagement

2.1: Lead on regional awareness training delivery for non-emergency services and community-based

organisations.

2.2: Deliver additional 2wish training programmes as required, including Children & Young People

(CYP) and Bereavement in workplace support training.

2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals

within non-emergency services.

3. Partnership and Network Development

3.1: Actively engage with local bereavement networks through attendance at meetings, hosting

information stands and building strong professional relationships across the region.

3.2: Develop and maintain effective links with community partners to expand reach and awareness of

services.

4. Volunteer Support

4.1: Act as a key local contact for volunteers.

4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider

team.

5. Administration, Monitoring and Reporting

5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for:

52: Event planning and delivery

5.3: Marketing and communications

5.4: Contact and engagement tracking

5.5: Professional and family engagement records

5.6: Accurately record interactions with stakeholders, including; families, professionals, champions

and referral partners.

5.7: Monitor and manage posts/content on Facebook family accounts.

6. Quality Assurance and Improvement

6.1: Support quality audits and contribute to continuous improvement processes.

6.2: Collect and review feedback from events and training sessions to inform future development.

2.0 General:

1.1: To be responsible for organising own work agenda, time management and administration

1.2: To keep clear and up to date records on database of activities with families and any ensuing

action

1.3: To promote the on-going work and continued support that 2wish can offer

1.4: To work as part of a team providing support to suddenly bereaved families

1.5: To work alongside support team and maintain a seamless approach to service delivery

1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies

1.7: To show respect and sensitivity for the cultural and religious beliefs of families

1.8: To undertake learning opportunities and seek them out for the team

1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,

Health and Safety and Lone Working; and to be proactive in implementing new safe working

practices as appropriate

1.10: To attend weekend and evening community events in support of the charity as necessary

1.11: Participate as and when required in team meetings and one-to-one meetings, and

undertake, as appropriate, courses/training/other developmental activities, which is relevant to

the role

1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of

services and activities provided

1.13: Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in many circumstances

unpredictable and varied. All employees are therefore expected to work in a flexible way and

tasks, which are not specifically covered in their job description may have to be undertaken.

This role is subject to a DBS check.

Passionate about using research to make a real difference? Salford CVS is looking for a Research and Insight Worker to help deliver impactful research projects that amplify the voices of local communities and the voluntary, community and social enterprise (VCSE) sector across Salford and Greater Manchester.

You'll gather and analyse data, work directly with community groups and VCSE organisations, and turn insight into high-quality reports that influence decision-making and drive positive change. If you're an organised, confident communicator who enjoys working with people and is motivated by social impact, we'd love to hear from you. 

Main purposes of the post

To deliver Salford CVS’s research and insight work, which includes the collection and analysis of data and producing timely written reports of the findings. This exciting Research and Insight role involves a combination of VCSE engagement and community insight work across Salford and in Greater Manchester.

Hours: Part-time, 22.5 hours per week.

Days: To be confirmed (core hours are worked between 8am – 6pm, Monday to Friday).

Contract: 1-year fixed-term contract, subject to the successful completion of a 3-month probationary period.

Place of work: In person at Salford CVS’ offices, The Old Town Hall, 5 Irwell Place, Eccles, Salford, M30 0FN.

The Benefits of Working for Salford CVS:

• 28 days’ holiday - rising to 30 days (after five years), plus Bank Holidays (pro rata for part-time)
• Enhanced company sick and maternity pay, subject to terms and conditions of service
• Pension scheme - with 7% employer contribution (and 1% mandatory employee contribution)
• Cycle to Work scheme
• Membership of the Hospital Saturday Fund via an employer subsidised scheme (optional and non-contractual)
• RHS family membership (optional and non-contractual)
• Development opportunities - we support and encourage our staff to progress in their careers (including formal training)
• A supportive working culture - we respect and support one another to do the best we can

We are an accredited Living Wage Employer, Living Hours Employer and Living Wage Funder, ensuring not just our staff are paid the ‘real’ Living Wage but also that any projects we fund can do the same.

For further information and to apply, please visit our website via the ‘apply’ button.

Closing date: Noon on Wednesday, 26th August 2026.

Interviews: Tuesday, 8th September 2026 - in person at Salford CVS’ offices.

The post holder will undertake a broad range of facilities management, maintenance, compliance, health and safety, customer service and administrative duties across multiple sites, ensuring that all buildings are maintained to a high standard and statutory compliance obligations are met.

The role combines practical maintenance skills with excellent customer service and strong organisational ability, supporting the day-to-day operation of three busy community facilities.

Building Operations

• Open and prepare buildings each morning for operational use.
• Unlock, inspect and secure all buildings and external areas.
• Carry out daily opening and closing inspections.
• Ensure buildings remain safe, clean and presentable throughout the day.
• Prepare rooms for activities, meetings, training sessions and events.
• Set up and dismantle tables, chairs and equipment.
• Ensure rooms are returned to the required layout after use.
• Carry out daily walk-round inspections of all facilities.
• Report defects promptly to the Operations & Facilities Manager.
• Liaise with contractors attending site.
• Assist with contractor supervision where required.

Planned Maintenance

Undertake general maintenance including:

• Minor plumbing repairs.
• Minor carpentry repairs.
• Decorating and painting.
• Furniture assembly.
• Repairing fixtures and fittings.
• Replacing door furniture and locks.
• Replacing light bulbs and lamps.
• Clearing blocked gutters.
• General DIY repairs.
• Garden and grounds maintenance.
• External cleaning.
• Maintaining pathways and entrances.
• General building repairs within competence.
• Minor electrical maintenance within the limits of training, competence and organisational procedures, referring regulated electrical work to appropriately qualified contractors.
• Replace plug tops and fuses on portable equipment where appropriately trained.
• Carry out visual inspections of electrical equipment.
• Assist external contractors during servicing and repair works.

Facilities Compliance

Carry out and record routine statutory compliance checks including:

• Weekly Fire Alarm Tests.
• Emergency Lighting Tests.
• Monthly Legionella temperature monitoring.
• PAT Testing (following appropriate training).
• Intruder Alarm Tests.
• Fire Door inspections.
• First Aid box inspections.
• Accident book monitoring.
• COSHH cupboard inspections.
• Water hygiene monitoring.
• Daily building safety inspections.
• Monthly facilities inspections.
• Health & Safety monitoring.
• Record all compliance checks accurately.
• Report any non-compliance immediately.

Health & Safety

• Work in accordance with all Health & Safety legislation.
• Follow QCCA Health & Safety policies.
• Follow Lone Working procedures.
• Follow Manual Handling procedures.
• Follow Working at Height procedures.
• Use appropriate Personal Protective Equipment (PPE).
• Report accidents, incidents and near misses.
• Support risk assessments.
• Ensure safe systems of work are followed.
• Ensure safeguarding responsibilities are understood.
• Maintain safe access and egress throughout all sites.

Security Responsibilities

• Act as a key holder where authorised.
• Lock and unlock buildings.
• Operate intruder alarm systems.
• Monitor CCTV where required.
• Ensure buildings remain secure.
• Challenge unauthorised access where appropriate.
• Report security concerns promptly.

Customer Service

• Welcome visitors, hirers, contractors and members of the public.
• Provide a professional and courteous first point of contact.
• Assist customers with enquiries.
• Answer incoming telephone calls.
• Take accurate messages.
• Direct enquiries to the appropriate member of staff.
• Support community events where required.
• Build positive relationships with hirers and partner organisations.

Administrative Responsibilities

• Complete maintenance records.
• Update inspection logs.
• Maintain electronic compliance records.
• Complete basic data entry.
• Use Microsoft Office and organisational software.
• Send and receive work-related emails.
• Monitor stock levels.
• Order cleaning materials, maintenance supplies and equipment using approved online purchasing systems.
• Maintain inventory records.
• Assist with booking preparation where required.
• File maintenance certificates and compliance documentation.
• Support reception and administration during busy operational periods.

Cleaning Responsibilities

• Undertake general cleaning where required.
• Inspect cleaning standards across all buildings.
• Ensure kitchens, toilets and communal areas remain clean and safe.
• Remove waste and recycling.
• Maintain cleaning stores.
• Monitor cleaning supplies.
• Support deep cleans where required.

General Responsibilities

• Work across all QCCA sites.
• Respond to emergency maintenance requests.
• Carry out reasonable duties consistent with the role.
• Attend staff meetings.
• Attend mandatory training.
• Undertake additional training in Health & Safety, Legionella Awareness, PAT Testing, Fire Safety, COSHH and First Aid where required.

This role combines direct energy advice for residents with day-to-day team leadership. It would suit an experienced advisor who is ready to take on additional responsibility, support colleagues and help maintain high standards across Selce’s award winning energy advice services.

This is an exciting opportunity for a practical, compassionate community professional who wants to help households reduce energy costs, improve comfort at home and build resilience during a challenging time for many residents. Trusted, face-to-face advice in people’s homes is central to the role, particularly for households at risk of fuel poverty who may need impartial support to access the help available to them.

As an experienced Home Energy Advisor, you will carry out home visits across Greenwich, Lewisham, Bromley and Bexley, as well as providing advice by telephone and at community events. You will tailor practical support to each household, helping residents use energy more efficiently, reduce bills where possible, and keep their homes warmer in winter and cooler in summer.

You will be a confident communicator and empathetic listener, able to understand the specific challenges faced by vulnerable households and respond with clear, positive and practical solutions.

Alongside advice, you will help residents install simple energy-saving measures such as LED bulbs, draught excluders and radiator reflectors. You will also signpost households to wider support, including funded retrofit measures, financial and debt advice, and health and wellbeing services.

This role would suit someone who is organised, proactive and motivated by making a tangible difference to local people. You will be comfortable working independently in residents’ homes, collaborating with colleagues and partners, and contributing to a community-led organisation committed to a fairer, greener future.

Alongside your direct advice work, you will act as Team Lead and mentor for Selce’s team of energy advisors, helping colleagues feel supported, confident and equipped to deliver effective services.

As Advice Team Lead, you will help ensure our advice services are delivered to a consistently high standard. You will help coordinate, motivate and support staff to deliver quality services and achieve agreed targets and objectives.

Experience of people management is desirable, but the role may also appeal to an experienced energy advisor with strong technical knowledge who is looking to develop supervisory skills and support holistic service delivery across related advice areas.

Excellent organisational and communication skills are essential, along with a solution-focused approach and an understanding of how to motivate individuals to succeed. You will bring a positive, collaborative approach to leading a team and working with others to achieve wider organisational goals.

The Role:

· Provide clear, practical and impartial energy advice to residents, tailored to their individual circumstances, through home visits, telephone support and outreach events.

· Deliver home energy support to vulnerable residents, including low-income households, older people, disabled people and families with young children.

· Use initiative and sound judgement to identify residents’ energy-related challenges and recommend appropriate solutions.

· Install simple energy-saving measures in homes, such as LED bulbs, draught excluders and radiator reflector panels.

· Support householders to access additional help, including funded retrofit measures, financial and debt advice, health and wellbeing services, and other relevant support.

· Advocate for householders with energy suppliers where appropriate, helping residents to resolve issues, reduce costs and access available support.

· Recognise safeguarding concerns and follow organisational safeguarding procedures, escalating concerns appropriately.

· Handle sensitive personal data safely and confidentially in line with organisational data protection policies and procedures.

· Complete accurate records of all resident engagement, support provided and outcomes achieved using the appropriate systems.

· Manage a diary of appointments, visits, meetings and outreach activity, ensuring visits and calls remain focused while demonstrating empathy and understanding.

· Work effectively with Selce colleagues, partner organisations and community groups to deliver joined-up support for residents.

· Act as Team Lead for Selce’s energy advice team, providing day-to-day guidance, encouragement and practical support to advisors.

· Support advisors to manage caseloads, prioritise work appropriately and deliver timely, high-quality support to residents.

· Provide mentoring, coaching and informal supervision to energy advisors, helping colleagues develop confidence, knowledge and good practice.

· Monitor service quality, casework standards and resident outcomes, identifying improvements and sharing learning across the team.

· Contribute to planning, reporting and performance monitoring for funded projects and wider advice work, helping the team meet agreed targets and objectives.

· Support induction and training for new advisors, including sharing technical knowledge, service procedures and safeguarding expectations.

· Work closely with the Operations Manager to escalate risks, resolve operational issues and support continuous improvement.

· Develop and maintain relationships with local partners to support regular referrals into the project.

· Maintain awareness of wider local support networks and make appropriate referrals to services that can assist residents with their wider needs.

· Monitor and maintain stock levels of materials, tools and equipment, ensuring they are used safely and kept in good order.

· Carry out administrative duties accurately and to a high standard, including data inputting, paperwork and reporting.

· Promote the project within the community, including through energy advice cafés, events and other outreach activity.

· Work towards agreed goals and targets with a minimum of supervision, while contributing actively to the wider team.

· Provide excellent customer service and maintain a friendly, respectful and positive approach with all clients and partners.

· Comply with all organisational policies, procedures and systems, and actively promote a positive image of Selce.

· Undertake any other duties commensurate with the level of the post.

Person specification

Essential skills, experience and qualities

· An energy advice qualification, such as NEA Level 3 Energy Awareness, Domestic Energy Assessor or Retrofit Assessor.

· Knowledge of domestic energy efficiency, fuel poverty, retrofit, community energy or related advice services.

· Experience of giving energy advice or supporting residents with financial, housing, energy-related or welfare issues.

· Current knowledge of the energy efficiency and fuel poverty sector, including the roles of public, private and voluntary sector partners in tackling related challenges.

· Active listening skills and a customer-focused approach, with the ability to respond calmly and empathetically in difficult situations.

· Experience of working with diverse communities, including people who may face barriers to accessing advice or support.

· Excellent organisational and coordination skills, including the ability to manage appointments, events, priorities and deadlines.

· Ability to provide day-to-day guidance, support and encouragement to colleagues, helping them work confidently and effectively.

· Strong coordination skills, with the ability to support team planning, allocate or prioritise work, and help ensure services are delivered to a consistently high standard.

· Ability to monitor quality, identify issues or risks, and escalate concerns appropriately while contributing to continuous improvement.

· Methodical, accurate and detail-focused approach to record keeping, reporting and administration.

· Competence in Microsoft Office applications and confidence using digital tools, CRM systems or similar platforms to manage data and evidence impact.

· Good understanding of confidentiality, data protection and media consent processes, and ability to maintain the highest level of confidentiality.

· Ability to adapt to changing project needs, solve problems constructively and remain solution-focused under pressure.

· Self-motivated, proactive and collaborative, with the ability to work independently and as part of a team.

· Positive and collaborative leadership style, with the ability to motivate others, share knowledge and promote good practice across the team.

· Excellent verbal and written communication skills, including the ability to produce clear reports, updates and publicity materials.

· Passion for helping people and supporting households at risk of fuel poverty.

· Willingness to undertake training and development in line with the needs of the role and the organisation.

· Clear DBS check less than 12 months old, or willingness to obtain one before appointment.

Desirable skills, experience and knowledge

· Strong presentation, facilitation and public-facing communication skills, with the confidence to engage residents, partners and community groups.

· Ability to build, maintain and develop community-level partnerships and referral networks.

· Experience in a communications, participation, community development or outreach role, particularly within the voluntary, community or public sector.

· Experience of supervising, mentoring, coaching or supporting staff, volunteers or peers in a service delivery setting.

· Experience of supporting team performance, including monitoring caseloads, reviewing service quality, contributing to reporting or helping colleagues meet agreed targets.

· Experience of induction, training or knowledge-sharing within a team, including supporting colleagues to follow procedures and develop confidence in their role.

· Experience of facilitating workshops, community groups or participatory activities that support positive community outcomes.

· Good influencing and negotiation skills, with the ability to work constructively with a wide range of partners and stakeholders.

· Ability to communicate in another community language spoken locally.

· Full clean driving licence and access to a vehicle.

About South East London Community Energy

South East London Community Energy (Selce) was born in 2014, when a group of people living in Greenwich & Lewisham became so concerned about climate change that they decided to come up with a formula that would help to create a clean and just energy future. 

Throughout our first ten-years, we have set up projects that address inequality and seek to reduce our collective carbon footprint at different points in the energy systems.

To date we have built 12 solar arrays on community buildings in SE London and 11 buildings’ lighting systems to be more energy efficient.  We are opening share offers this year for further lighting system upgrades and solar arrays on community buildings. 

We’ve helped well over 4000 house holds with their energy bills and we are pleased to now be able to help homeowners make their homes more energy efficient through the Love Lofts and Future Fit Homes pilot programmes.

About Our Energy Advice Services

Almost one in ten households cannot afford to heat their homes adequately. Our award winning team of energy advisors provide practical guidance and support to households who are struggling to pay their fuel bills. They advise clients about how to reduce their fuel bills by switching suppliers or accessing discounts or changing behaviour or by fitting small practical energy-saving measures such as low energy light bulbs and draft proofing. They also support the householder to access funded home energy improvements such as loft, cavity wall insulation or heating upgrades.

Benefits:

25 days annual leave (plus bank holidays)
4% employer pension contribution
Flexible and hybrid working
 

In this brand-new role, you will take the lead on supporting our young carers, volunteer mentors, and partner schools—making a real, lasting difference in the community and to the young carers we support. 
Our vision is for all young carers to flourish. Through long-term mentoring, group programmes, and our annual Aspirations Conference, we help young people succeed in education, build confidence, and unlock future opportunities. We are looking for an experienced, enthusiastic self-starter who is genuinely passionate about helping others thrive.

You’ll be right at the heart of our service delivery—whether you’re working directly with inspiring young people, empowering our volunteer mentors, or collaborating with the wider team on fundraising and events. Alongside being part of a supportive team, this role has a degree of autonomy, meaning you'll need the excellent organisational skills to manage your own day, the interpersonal spark to build strong relationships, and the flexibility for evening work.

Main Responsibilities

• Service delivery lead in Wiltshire of all YCDT programmes

• Volunteer recruitment, training, management and supervision

• Supporting young carers to achieve their educational potential

• Monitoring and evaluation

Thames Valley Air Ambulance

The role: Challenge Events Officer 

Location: We offer a well‑established hybrid working pattern, with at least two days each week spent at HQ to stay connected and collaborate.

Salary:  £26,227.50
Contract:12 months fixed term

About us

Thames Valley Air Ambulance exists to give everybody within our community the best chance of surviving and recovering from an emergency. We are here for you and your loved ones. In Berkshire, Buckinghamshire, and Oxfordshire. Whoever you are. Wherever and whenever you need us.

What we are looking for:

We are looking for an enthusiastic, organised and supporter-focused Challenge Events Officer to help deliver an exceptional experience for Thames Valley Air Ambulance’s London Marathon 2027 participants and wider challenge events community. 

At Thames Valley Air Ambulance, we’re committed to giving everyone the best chance when the worst happens. Every day, we’re called to life-threatening emergencies across Berkshire, Buckinghamshire, and Oxfordshire. But we can’t do it without the generosity of our supporters and that’s where you come in.

Your role

Working closely with the Events Manager, you will lead on the recruitment, delivery and stewardship of London Marathon 2027 participants, while also supporting other events across the challenge events portfolio. You will be the main point of contact for participants, providing outstanding supporter care from registration through to event day and beyond, helping each person feel motivated, supported and valued throughout their fundraising journey.

You’ll be responsible for:

• Supporting the planning, coordination and delivery of the challenge events programme, with a primary focus on recruiting, supporting and stewarding London Marathon 2027 participants.
• Providing excellent supporter care from registration through to post-event thank you, helping participants feel informed, motivated and valued.
• Keeping in regular contact with participants by phone, email, post and in person to encourage fundraising activity and maximise income.
• Supporting recruitment through digital campaigns, partnerships and enquiries, and helping to share supporter stories with colleagues across marketing, communications and volunteering.
• Coordinating event administration and logistics, including registrations, fundraising packs, participant tracking, event-day support and accurate CRM records in Dynamics 365.

About you

You will be a confident communicator with excellent customer service skills and a warm, professional approach to building relationships. You will be highly organised, able to manage multiple deadlines and comfortable working both independently and as part of a team. You will bring strong attention to detail, good administrative skills and a genuine enthusiasm for charity fundraising.

We’re looking for someone who:

• Has experience of building positive relationships, delivering excellent customer service and communicating clearly with a wide range of people.
• Is highly organised, able to coordinate multiple projects and deadlines, and brings strong administrative skills with excellent attention to detail.
• Understands charity fundraising, is motivated by the difference supporters can make and can work with others to achieve income goals or targets.
• Is confident using Microsoft Office and maintaining accurate records, with experience of fundraising databases or digital platforms being an advantage.
• Is positive, enthusiastic, flexible and professional, with a can-do attitude and willingness to support occasional evening or weekend activity.
• Experience of events fundraising, supporter engagement, digital fundraising platforms such as JustGiving, or motivating runners and challenge event participants would be an advantage. A UK driving licence and access to your own car would also be desirable.

Why join us?

At Thames Valley Air Ambulance, you’ll be part of a dynamic, compassionate, and forward-thinking organisation. We’re proud of our culture, collaborative, inclusive, and committed to personal development. We care deeply about the wellbeing of our team and offer flexible working arrangements to support a healthy work-life balance.

If this role sounds like it’s for you, we would love you to apply!

In return we offer a competitive salary and great staff benefits such as.

• 25 Days holiday / 267 Hours Holiday 
• Hybrid Working (minimum 2 days in office)
• Holiday Trading
• Free annual Flu Vaccination
• Blue Light Card (Option to purchase)
• Employee Assistance Programme
• Company Pension Scheme 
• Simply Health – Medical cash back scheme 
• Disability Confident Employer

Our values

We live by our values every day:

• We care no matter what – for our patients, their families, and each other.
• We go above and beyond– in the care we provide and the work we do.
• We do the right thing – in how we act and the decisions we make.
• Together we are TVAA – because together, we save lives.

Diversity and inclusion

We’re committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and are especially keen to hear from candidates who feel underrepresented in the charity sector.

Safeguarding

We follow robust recruitment and safeguarding practices to ensure the safety and wellbeing of our staff, volunteers, and the people we support. Relevant checks (e.g. DBS) will be carried out where appropriate.

How to apply

To apply, please complete our online application form and tell us why you’re excited about this opportunity and how your experience aligns with the role. You must have the right to work in the UK, as we are unable to offer sponsorship.

Vacancy Closing Date:  13 August 2026

This post may close early due to high numbers of applications, so you are advised to apply promptly

Interviews will be held week commencing 17 August 2026