Customer insight manager jobs

Our events team is bold and innovative, working across a wide portfolio of fundraising and engagement events including our annual flagship fundraising walk, The Twilight Walk, an exciting challenge event portfolio and a growing special events programme. It’s an exciting time to join the Events Fundraising Team. We have a new five-year strategy and are a team with big ambitions! As the Challenge Events Officer, you will play a huge part in making these ambitions a reality and paving the way for our future.

You will play a pivotal role in delivering a high-performing portfolio of challenge and third-party fundraising events, including flagship opportunities such as the London Marathon, Great North Run, Royal Parks Half Marathon, and other national challenge events. You will be responsible for leading on a number of third party events and offering fundraisers an exceptional level of support through stewardship.

WHO WE'RE LOOKING FOR:

With fundraising and events experience, you will be a motivated, organised professional who communicates confidently across all channels and engages well with a range of stakeholders.

Conscientious and relationship-focused, you will bring a personal touch to deliver excellent fundraiser experiences and maintain and grow relationships.

The Brain Tumour Charity is moving at a fast pace so we are looking for someone that has an enthusiasm and passion for our work and a conviction to deliver positive outcomes for those that are affected by this devastating disease.

KEY ACCOUNTABILITIES:

  With support from the Events Manager, lead and deliver a portfolio of third-party and challenge events

· Act as the main liaison with event providers

· Provide personalised, high-quality stewardship to participants, supporting fundraising, training and event preparation

· Develop and implement recruitment plans to maximise participation and meet targets

· Attend key challenge events as required, coordinating on the-day logistics and managing volunteers

· Build and maintain strong relationships that encourage repeat engagement and long-term commitment to The Charity

· Maintain accurate records within the CRM

· Support event reporting, performance tracking and trend analysis

· Use insights to inform improvements in stewardship and event planning

· Ensure all activity complies with fundraising regulations, health and safety requirements and GDPR

· Manage suppliers to ensure excellent, cost-effective delivery

· Undertake additional duties as required to support the wider team and organisation

Job Title :Community Organiser – Thriving Futures

Contract: Part Time FTC for 1 year (may be opportunity for extension) 18.75 hours a week (2.5 days a week)

Reports to: Communities Partnership and Programs 

Salary: £30,500 FTE pro rata £15,000 per annum

Office Location: Lambeth, Brixton – Hybrid

Benefits

26 days annual leave (pro rata) plus bank holidays, hybrid working, pension contribution

Please let us know if you need support, have a reasonable adjustment request or have a question by contacting us.

About Black Thrive Global

We exist to change the odds stacked against Black people by embedding race equity into systemic change so that thriving is not the exception but the norm.

Black Thrive Global evolved from the work of the Black Thrive Lambeth Partnership, which was established in 2016 to address the inequalities that negatively impact the mental health and wellbeing of Black people. Black people’s cumulative exposure to negative experiences and poor outcomes are not unique to Lambeth and Black Thrive Global was founded in 2020 to address the detrimental outcomes for Black people of African and Caribbean descent wherever they may be located.

Black Thrive Lambeth – Communities Workstream Overview

The Communities Workstream sits at the heart of Black Thrive Lambeth’s model and is the primary mechanism through which the organisation remains deeply connected to Black residents across the borough. Covering communities from Waterloo to Central Hill Estate, the workstream focuses on Black adults and their wellbeing, ensuring that lived experience directly informs strategy, systems change, and service design.

This workstream is responsible for building, maintaining, and nurturing relationships at grassroots level—with residents, community leaders, and Black-led organisations doing vital work across Lambeth. It acts as a bridge between community insight and institutional decision-making, ensuring that Black voices are not only heard but embedded within policy and practice.

The Communities Workstream plays a critical role in:

· Creating and holding trusted community spaces for dialogue, healing, and collective action

· Supporting community-led initiatives and amplifying grassroots leadership

· Facilitating co-production between residents and statutory partners

· Translating community priorities into practical recommendations for systems change

The workstream also underpins Black Thrive Lambeth’s strong relationships with Lambeth Council and other statutory partners, providing a credible, community-informed route for collaboration and influence. Through this role, the Communities Workstream ensures Black Thrive Lambeth remains accountable to the people it exists to serve, while driving long-term improvements in wellbeing, equity, and outcomes for Black communities in Lambeth.

Job Description

Role Description

To support the Black Thrive Lambeth Communities workstream in engaging with Black community members in the boroughs of Black Thrive Lambeth.

The long-term ambition of the Communities workstream is to liaise with Black communities and other stakeholders involved in the delivery of Black Thrive’s Thriving Futures – Scaling Systems Change programme. 

The immediate priority for the role is to identify the people and resources that can support the development of the Communities workstream in Lambeth. This role will work closely with those involved in the Black Thrive Thriving Futures programme and will have a wide range of responsibilities from communications activities, event management to research and administration.

1. Support the Black Thrive LambethLocality Lead in delivering the outputs of Black Thrive’s Thriving Futures – Scaling Systems Change programme and other related activities to achieve programme objectives and milestones.

2. Engage and collaborate with Thriving Futures Collective partners across Haringey, Birmingham, Wales, and Scotland, sharing learning and best practices from community project delivery in Lambeth.

3. Build and maintain strong relationships with Black Thrive Lambeth Black communities by designing, managing, and updating databases to support engagement with community members, partners, contractors, and stakeholders.

4. Maintain Black Thrive’s internal systems to ensure the efficient delivery of the Thriving Futures workstream.

5. Work with the Locality Lead to strengthen engagement with the local community and Black-led voluntary sector in Lambeth.

6. Contribute to research and learning by collaborating with the Black Thrive Global Research Institute to aid in collecting and reporting quantitative and qualitative data that informs programme delivery and impact.

7. Organise, facilitate, and present at key events, including locality Community Assemblies, ensuring accurate data collection, analysis, and reporting of participant engagement.

8. Lead on creating engaging content, including blog posts and digital communications, to effectively promote Black Thrive’s work across internal and external channels.

9. Support the Locality Lead with onboarding and engaging new stakeholders in Scotland/Wales; occasional travel may be required.

10.  Ensure compliance with legislation and organisational policies, including equality, safeguarding, health and safety, data protection, and financial governance.

11.  Work flexibly, including occasional evenings and weekends, to support delivery of key events.

12.  Provide programme management support, including monitoring progress against milestones, tracking risks and issues, and ensuring timely delivery of outputs.

13.  Work closely with the Locality Lead to provide programme support across activities, ensuring alignment with overall objectives and effective coordination across localities.

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Personal Specification

Essential

· Minimum of 2 years’ experience working in a community-based role and/or setting.

· At least 2 years’ experience in stakeholder management across different levels of seniority.

· Proficiency in Microsoft Excel and SharePoint (or equivalent platforms).

· Strong commitment to equality, with a solid understanding of the experiences of Black people of African and Caribbean descent and a determination to address the factors that negatively impact their health and wellbeing.

· Excellent communication and interpersonal skills, with the ability to engage effectively with diverse groups.

· Strong organisational skills, attention to detail, and the ability to balance multiple priorities in a high-paced environment.

· Ability to navigate ambiguity and uncertainty while remaining calm under pressure.

· Solutions-focused, resilient, and able to sustain optimism and deliver tangible outcomes in challenging contexts.

Desirable

· Bachelor’s degree or equivalent professional experience.

· Experience in community or voluntary sector work, and/or knowledge of the Lambeth boroughs.

· Experience in event logistics and/or event management.

· Ability to use Canva or another designing platform.

To apply, please submit a CV and a cover letter via CharityJob

Interviews will take place: Thursday 12th February 2026

Our vision is for a world where everyone experiencing a mental health issue receives support and respect. Join our passionate, dedicated team and make a difference today.

About the role

 As a Sessional Peer Support Team Leader within our Safe Haven service, you will play a key role in ensuring the safe, effective day‑to‑day running of the service. You will provide on‑shift leadership, support and guidance to staff, while working closely with the Service Manager to ensure the service meets quality, safeguarding and operational standards.

Our Safe Haven service supports people who are experiencing, or are at risk of, a mental health crisis. The service is delivered in partnership between Solent Mind and Southern Health NHS Foundation Trust, offering compassionate, timely support in a welcoming environment.

Key responsibilities include:

• Providing supervision, support and guidance to staff on shift
• Overseeing the smooth running of the service, ensuring safeguarding and risk assessment processes are followed
• Working in partnership with clinical and community services to achieve positive outcomes
• Contributing to service development, quality improvement and monitoring activity
• Ensuring the building is safe, welcoming and meets health and safety requirements

This is a sessional role (0 hours contract) with 4.30pm -11.30pm shifts (with some weekend/bank holiday working essential).

Any offer of employment will be subject to an Enhanced Adult DBS check.

About you

To succeed in the role you will need experience working with people who may be vulnerable and have complex needs as well as an understanding of mental health issues and their impact on individuals and communities (which may come from professional, personal or lived experience).

You will have experience supervising or leading a staff team and have Strong verbal and written communication skills.

You will be confident using IT systems, including MS Office and case management or CRM systems.

You will have the ability to remain calm, reflective and solution‑focused, as well as have awareness of safeguarding, equality, diversity and inclusion to remain calm, reflective and solution‑focused.

About us

Solent Mind is the largest mental health charity in Hampshire. It is part of a network of 125 local Minds in England and Wales, which are independent charities affiliated to Mind, the national mental health charity. Solent Mind has its own board of trustees and raises its own funds to deliver its services, support and training tailored to the needs of people living in Hampshire, Southampton, Portsmouth, and the Isle of Wight. Solent Mind has a gold award for workplace wellbeing index 2022/2023 and has signed up to be a mindful employer.

If you’re ready to join the fight for mental health, visit our website to find out more and apply.  

Closing date: Sunday 1 Februay 2026 (11.59pm)

Solent Mind welcomes applications from all the communities in which we work. Appointments are made on merit.

Registered Charity No: 1081116. Registered with Limited Liability in England and Wales No: 4004500.

Closing Date: 31 January 2026

Ref 7237

Save the Children UK has an exciting opportunity for a HR leader with extensive experience in people operations and organisational change and transformation to join us as our Head of People Operations and Change. 

In this role, you will work closely with the Director of People to drive the strategic evolution of the People function, deliver high-impact, customer-centred services, lead change and transformation, and embed modern, agile ways of working to maximise impact for children.

This is a maternity cover contract for approx 14-months, to start at the beginning of March 2026.

About us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn, and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Head of People Operations and Change, you will play a pivotal role in shaping the future of the People function, delivering high-impact, customer-centred services and systems that enable organisational effectiveness and transformation. You will lead the strategic design and delivery of the people technology strategy, whilst embedding agile and design thinking principles to drive innovation, efficiency, and a seamless employee experience.

In this role, you will:

• Lead the development and implementation of People strategy, services, and operating models, embedding agile and design thinking principles to drive innovation and efficiency.
• Champion digital transformation across HR systems, automation, AI tools, and self-service solutions to enhance the employee experience and operational performance.
• Provide visible leadership and coaching to HR Business Partners, developing their capability as strategic talent partners and change leaders.
• Deliver complex organisational change programmes, restructures, and high-risk employee relations matters with legal compliance, risk mitigation, and a people-centred approach.
• Build strong, collaborative relationships with recognised trade unions and senior stakeholders to support sustainable business outcomes.
• Embed a proactive safeguarding culture and ensure safeguarding expertise is integrated into all relevant projects and initiatives.

About you

You're a confident change agent with experience leading organisational and people transformation within an HR environment. You bring an agile mindset, a strong understanding of HR roles and systems, and a genuine interest in using technology as an enabler of change.

Comfortable leading diverse teams through complexity and restructure, you know how to build trust, bring people with you on that journey, and embed lasting change.

To be successful, it is important that you have:

• Significant experience in HR operations and people transformation, including leading large-scale change programmes and restructures.
• Proven experience in developing and delivering products, services and operating models, ideally within a People / HR function, using Agile and Design Thinking principles.
• Strong understanding of digital HR systems and technologies, including experience leading system implementations, automation initiatives, and innovation.
• Strong understanding of employment law, risk mitigation, and people-centred change delivery, including managing high-risk employee relations matters with sound judgement, legal awareness, and a balanced, solutions-focused approach.
• Experience of engaging and negotiating with trade unions in a constructive and outcomes-driven way, with the ability to navigate sensitive and high-impact issues confidently.
• Strong coaching and people development capability, with experience building high-performing teams, especially in developing HR Business Partners into strategic talent and change leaders.
• Analytical and outcome-focused, with experience using data, KPIs and user feedback to drive decision-making, improve services and demonstrate value.
•   Resilient, adaptable, and future-focused, with a commitment to continuous improvement and building inclusive, modern people practices that meet evolving organisational needs.
• Commitment to Save the Children's vision, mission, and values.

What we offer you

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance. 

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work. 

• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:

The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.

This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

We are recruiting for three fixed-term User Research Officer roles for our Digital Team. Two 23-month contracts and one 12-month contract.

This is an exciting opportunity to join The National Lottery Community Fund, and develop your skills as a User Research Officer within a multi-disciplinary team.

You’ll conduct user research to help us understand the needs of both the people who apply for our funding, and our colleagues who manage that funding. Your insights will inform the design of new systems and improvement of existing ones, ensuring that we make changes based on real user needs.

Working within our Digital Team, you’ll also have opportunities to collaborate with and learn from a thriving group of designers and researchers who love sharing knowledge and experience. We’ll offer you support to develop your research and design skills, and opportunities to take part in training and communities of practice.

You’ll need some practical experience of qualitative research methods, and of designing and running research. This could be from working in user research or user experience design. But we’d also welcome applications from people with similar experience from professional work, academic work, or study in fields like:

• human-computer interaction
• user-centred design
• psychology
• ethnography
• social research

The responsibilities of the job include:

• Designing and running user research to help us improve our existing digital services and design new ones.
• Recruiting participants for research.
• Analysing qualitative research data.
• Presenting findings to Digital team colleagues, and stakeholders from the wider organisation.
• Collaborating in a multidisciplinary team, and supporting colleagues’ design work by helping them understand what users need.
• Contributing to our user research and design community – taking part in team meetings and providing feedback on prototypes and other design work working in a collaborative and inclusive way.

Interview Details:

Interview Date: Virtual interview – 23rd or 24th February

Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations.

We’ll talk to you about where you are based and your working pattern if you get the job.

We will be hosting a briefing session on: Tuesday 27th January 2026,  from 11am to 11:45am. To register or ask any questions please email us.

How to apply

Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – so you should show how you meet them in your supporting statement.

Essential Criteria:

• Passionate and knowledgeable about user-centred design, and digital ways of working.
• Experience of designing and running user research or other qualitative research studies, and a good understanding of when and how to use different research methods.
• Experience of analysing qualitative research, and turning it into clear insights that others can understand and use.
• Confident in explaining research findings to others, verbally or in writing.
• Good at collaborating, involving colleagues in research activities and contributing to shared planning.

Desirable Criteria:

• Experience of standing up for the needs and perspectives of users.
• A good understanding of inclusion and accessibility for digital services.
• Knowledge of agile working and the roles in a multidisciplinary digital team.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

East End Homes is partnering exclusively with Robertson Bell in their search for a permanent Senior Finance Business Partner.

East End Homes is a leading housing provider dedicated to building sustainable communities through high-quality homes, exceptional services, and operational excellence. Every member of the team shares a common mission: to improve lives through quality housing and outstanding support. Their strategic vision focuses on developing sustainable communities, increasing operational efficiency, and fostering innovation and community engagement.

They are now seeking an experienced Senior Finance Business Partner to take full accountability for delivering strategic financial insights and support across the organisation. This pivotal leadership role will enable the Financial Controller to focus on broader strategic priorities, while ensuring robust financial management, insightful analysis, and effective governance throughout the organisation.

Key responsibilities include:

• Partnering with budget holders across the organisation to develop budgets, forecasts, and reports that inform strategic decision-making.
• Enhancing the quality, accuracy, and timeliness of financial data to create a more forward-looking, insight-driven finance function.
• Lead on the production of end-to-end management accounting.
• Leading ongoing improvements in financial systems, processes, and reporting to drive efficiencies and foster better collaboration.
• Providing financial leadership during key projects, including refining forecasting accuracy and streamlining year-end procedures.
• Acting as a trusted adviser to the senior leadership team, clearly communicating financial risks, opportunities, and insights.

The Ideal Candidate Will Demonstrate:

• Proven experience working directly with budget holders and engaging senior stakeholders.
• Strong expertise in budgeting, forecasting, and financial planning & analysis
• The ability to manage and develop a finance team, with a focus on process improvements.
• Experience in the social housing sector
• Fully qualified accountant (ACA, ACCA, CIMA, or equivalent).
• A collaborative, proactive approach with the resilience to work effectively under pressure.

The role offers a generous 33 days on annual leave, highly competitive pension and a flexible hybrid working model, requiring a minimum of three days per week at the head office located at 3 Resolution Plaza, London E1 6PS.

The closing date for applications is 7th December, but applications will be reviewed on a rolling basis - early submission is highly recommended.

Please submit your CV to Robertson Bell, East End Homes’ exclusive recruitment partner.

The Multiple System Atrophy Trust (MSA Trust) is the UK and Eire’s leading national charity offering vital support to people affected by MSA – a terminal neurodegenerative disease. 

About the Role

To lead on the Trust’s Policy and Communications work. To ensure our strategy and work in this area is led by the specific needs of people affected by MSA. This will require effective contact between the Trust and people affected by MSA, a range of health and care professionals; in order to develop their engagement in a professional and supportive way. To be an ambassador for change in wider society, working in the best interests of people affected by MSA. To develop and ensure effective external communications and dialogue with people affected by MSA and facilitate positive collaboration with other relevant agencies and policymakers. To co-ordinate marketing and clear messaging to key stakeholders.

To promote the development of this element of work within the MSA Trust, which may include future line management responsibility as the work develops.

Key Responsibilities:

• Work with the CEO, internal teams, Services Committee, and other colleagues to set and deliver an integrated Policy and External Communications strategy for the MSA Trust. 
• Be responsible for the development and delivery of an operational plan with targets and be accountable for the budget in this area.
• Lead on policy and campaigning work, ensuring priorities reflect the views of people with MSA.
• Be responsible for the Trust’s external communications and messaging.  
• Be responsible for ensuring that the development and output of our communications and policy work are inclusive and reflect the diversity of our MSA community.
• Play a key role in the development and effectiveness of national and local voluntary networks that support shared ambitions for the neurology sector.
• Play a key role in the production of MSA News – the Trust’s flagship publication for members.
• Work closely with colleagues to ensure our services are compliant with relevant policies, procedures and relevant legislative frameworks.
• Create positive relationships with MSA Trust colleagues, Trustees, and external networks to share knowledge, insight and evidence.

General Responsibilities

• Undertake any other duties commensurate with the level of the role.
• Embrace diversity and share in the MSA Trust’s commitment to equality of opportunity and to eliminating discrimination.
• Work closely with the Fundraising Team to build fundable propositions and build relationships with supporters.
• Use the charity’s resources efficiently and effectively to ensure that our financial resources are demonstrably used for the benefit of our service users.
• Ensure that information is obtained, used and stored in accordance with our Data Protection and Confidentiality policies.
• Maintain compliance and adherence with all processes to ensure good governance.
• Develop a deep understanding of the issues facing people affected by MSA across the UK and Ireland, including the Health, Social Care and Welfare landscape.

We will not accept applications without a covering statement. Please ensure in your covering letter you mention any dates you might not be available for interview.

We welcome applications from all backgrounds and are committed to equality, diversity, and inclusion.

Permanent, | Full Time | Circa £70,000 + Excellent Benefits

Location: London

Make a Difference Every Day

For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset. 

About the Role
We are looking for someone to lead the Fund’s Strategic Partnerships function, developing and delivering a commercially minded, Social Value-driven partnership strategy across Defence, aerospace, engineering, technology and other aligned sectors. The postholder will secure and grow high-value, multi-year partnerships including commercial, sponsorship and Social Value opportunities that generate significant financial and organisational benefit for the RAF Family.

This role offers a rare opportunity to operate in one of the least competitive and highest-value partnership markets in UK fundraising. With Defence primes and major engineering and aerospace companies actively seeking Social Value and wellbeing partners, RAFBF is uniquely positioned to secure six- and seven-figure partnerships not typically accessible to other charities.

More than that, this is a chance to stand behind the people who stand behind the nation. Every partnership you create will translate directly into life-changing support for serving personnel, veterans and their families, from mental health and wellbeing programmes, to youth services like Airplay, to urgent practical and emotional help when families need it most.

The postholder will lead a new era of strategic collaboration, commercial innovation and sector influence, building partnerships that honour service, strengthen families and ensure no member of the RAF Family ever faces adversity alone.

Additional Information

· Must have the right to work in the UK.

How to Apply
Click [here] to submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.

Closing Date: Thursday 5th February 2026, 5:00pm

Interview Date: Likely to be week commencing 16th February 2026.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Content Designer, Digital Team.

4 Fixed-term contract roles: 2 contracts of 23 months, 2 contracts of 12 months.

This is an exciting opportunity to join The National Lottery Community Fund as a Content Designer.

You’ll mostly work on content to help people understand and apply for funding. This includes content for our website, as well as for application forms, emails and other guidance. You’ll also have the opportunity to help improve our content and user experience across the whole service.

You'll be part of our Digital team. We’re a multi-disciplinary team, working to user-led design principles. You’ll work with other designers, researchers, developers, and colleagues from the rest of the Fund to design content that meets user needs and reflects our values.

You’ll join a thriving group of designers who love sharing knowledge and experience. We’ll offer you support to widen your design skills, and opportunities to take part in training and communities of practice.

The responsibilities of the job include:

• designing and writing clear, user-focused content
• using research, feedback, and analytics to inform and improve content
• working collaboratively with designers, developers, and researchers
• collaborating with colleagues outside our team who do not have a user-centred design background
• making sure content meets accessibility standards
• building and deploying content on our website content management system
• contributing to our design community

Interview Details

Interview Date: 25, 26 February and 2, 4 March 2026

Format: Virtual interview

Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations.

We’ll talk to you about where you are based and your working pattern if you get the job.

We will be hosting a briefing session on: Wednesday 21 January 2026,from 11am to 11:45am. To register or ask any questions please email the recruitment team.

How to apply

Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – so you should show how you meet them in your supporting statement.

Essential Criteria:

• Design content to meet user needs and make complex language and processes easy to understand.
• Formulate hypotheses and gain insights from data and user research.
• Have a strong practical understanding of accessibility and inclusive design.
• Work collaboratively in an agile or fast-paced environment.
• Strong attention to detail and ability to follow content standards and style guides.
• Tailor communication to stakeholders' needs and work with them to build relationships, while also meeting user needs.

​Desirable Criteria:

• ​Create prototypes (in software like Figma) and use content management systems (like Umbraco).
• ​Contribute to content strategies and policies.

Equity, Diversity and Inclusion ​

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Harris Hill are delighted to be working with a national charity to recruit for a Senior Fundraiser in order to project manage a portfolio of fundraising activities across DIY Fundraising and Schools Fundraising, taking responsibility for supporter acquisition, stewardship, income generation and continuous improvement of the supporter experience.

As a Senior Fundraiser you will:

Project manage mass participation fundraising activities, ensuring financial, participation and engagement targets are met

Lead on the acquisition and stewardship of DIY fundraisers using mass communication channels

Manage a Schools Fundraising product through its full lifecycle, from planning to evaluation

Use data and insight to understand supporter behaviour and campaign performance, turning analysis into practical improvements

Deliver engaging, supporter focused communications across pre event, event and post event journeys

Ensure an exceptional supporter experience that exceeds expectations

Identify and implement opportunities to improve efficiency and effectiveness

Manage relationships with external suppliers and agencies, ensuring contracts and delivery meet agreed standards

Evaluate activity performance and provide accurate financial reporting

To be successful, you must have experience:

• Excellent project management skills, with the ability to manage competing priorities
• Experience delivering campaigns or events to mass audiences
• Strong written and verbal communication skills, including presenting ideas and performance updates
• Experience building and managing internal and external stakeholder relationships
• A customer focused approach, delivering high levels of supporter service
• Experience managing budgets and analysing financial data
• Strong numeracy and data analysis skills, with the ability to turn insight into action
• Creativity, initiative and problem solving skills
• Experience working with external agencies and suppliers

Salary: £34,582- £38,425 + £3,366 (LW) if  London based or + HW allowance if home based

Location:  London, hybrid working , 1 day in the office or remote

Contract: Permanent

Closing date: 15th February at 8am

Interview: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The Supporter Connection and Engagement Officer plays a key role in developing and deepening relationships with supporters through personal engagement, particularly via phone and email. This role helps to inspire generosity, communicate impact, and ensure every supporter feels valued and connected to Church Army’s mission. The work that the Supporter Engagement and Connection Officer does directly enables our frontline work to happen.

Working closely with the Fundraising Manager and Head of Philanthropy, you will support a range of fundraising activities, most predominantly researching new avenues for funding within trusts, foundations and corporate partners, completing grant applications, carrying out communications and reporting to existing funders and raising the profile of the charity through representing Action Tutoring at funder or networking events. This is a fantastic opportunity to gain experience in the world of fundraising activities, working with a passionate, committed and driven team.

Closing date: Sunday, 15th February 2026
Interviews: Wednesday, 25th and Thursday 26th February 2026
Start date: Tuesday 7th April 2026
Contract and hours: Full time permanent contract. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours.
Location: This role is remote. The candidate can be based anywhere in the England. Our London office address is: x+why, 8-10, Fivefields, Grosvenor Gardens, London SW1W 0DH. Occasional travel may be required for this role.

Duties and responsibilities

• Research new opportunities for Action Tutoring to explore for fundraising and carry out initial enquiries to determine suitability to apply to trusts and foundations. 
• Prepare and submit grant applications to suitable trusts, foundations and corporates, carrying out careful research to ensure the applications are as strong as possible and include relevant data and case studies.
• Work alongside the Corporate Partnerships Team to encourage corporate support through donations or grants.
• Identify and lead on local fundraising opportunities in Action Tutoring’s nine key regions, for example researching and submitting applications for local grants and to local businesses.
• Research and determine suitability of profile raising opportunities or awards for Action Tutoring to apply to, such as corporate Charity of the Year opportunities, the Third Sector Awards and Charity Awards.

A full list of duties and responsibilities can be found in the job description attached to the BreatheHR advert.

Person specification 
 

Qualifications criteria: 

• Previous experience in fundraising, or transferable experience that shows strong writing skills.
• Right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others: 

• Outstanding communicator; strong written and verbal communication skills; able to make an exciting and compelling case for support.
• Creative and ambitious.
• Proactive and tenacious personality; willing to seek out and pursue opportunities.
• Highly organised; able to prioritise, multi-task and manage work to deadlines.
• High computer literacy.
• Adaptable and open to learning and feedback.
• Committed to equality, diversity and inclusion.
• Committed to promoting and safeguarding the welfare of children.

You will likely be more successful in this role if you have: 

• Prior experience of fundraising work, particularly if it is within trusts and foundations. This could be in a paid role, or on a voluntary basis or as part of work experience.
• Experience of building relationships with stakeholders.

How to apply:
To apply for this position you will need to complete and attach an application form to your application. To do this, please download the attached application form, complete the sections in full and save the new file, and then click the 'apply' button.

You will be able to upload the completed application form on the next page.

Applications without an attached application form will automatically be discounted. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help you with making the application process work for you.​

We are delighted to be working in partnership with World Vision UK. As a global Christian humanitarian charity, World Vision is dedicated to tackling the root causes of poverty and injustice, empowering children, families, and communities to thrive. Through advocacy, emergency relief, and long-term development, they bring hope and transformation where it’s needed most. At the heart of their mission is a deep commitment to demonstrating God’s unconditional love.

We are seeking a meticulous and strategic Prospect Researcher to play a vital role in supporting fundraising growth by identifying, validating and researching potential major donors, mid-level supporters, churches, trusts and foundations, and corporate partners. As part of the Fundraising and Marketing Directorate, you'll help unlock resources that transform lives and bring lasting change to vulnerable communities worldwide, contributing to World Vision's ambitious goal to impact 5.5 million lives and raise £100m in sustainable income by 2029.

In this important role, you'll proactively identify and qualify new major gift prospects using a range of internal and external sources, conducting detailed research to assess giving potential, affinity, and influence. Working closely with relationship managers across Major, Mid-Level, Trusts & Foundations, and Church teams, you'll ensure they have the insights and tools to prioritise prospects, build effective donor journeys, and steward relationships for maximum impact. You'll support systematic prospect management, provide concise, high-quality profiles and briefing notes to equip fundraisers ahead of meetings and events, and produce regular reports on the prospect pipeline and fundraising KPIs. You'll also contribute to horizon scanning, identifying new opportunities in the external landscape that align with World Vision's mission and fundraising strategy.

This is an excellent opportunity to use your research and analytical skills to directly support life-changing work with vulnerable children around the world.

The successful candidate must be able to demonstrate:

• Proven experience in the field of prospect research of major donor prospects
• Strong understanding of GDPR and ethical considerations in data gathering and donor profiling
• Expertise using CRM platforms for prospect tracking and portfolio management
• Ability to interpret and validate data from multiple sources

Come and be part of a mission-focused organisation where your research expertise will directly contribute to bringing opportunity, dignity and lasting transformation to vulnerable children and communities across nearly 100 countries. By equipping fundraisers with high-quality research, you'll help unlock resources that transform lives and bring lasting change to those who need it most.

This role is subject to a Enhanced DBS check, which will be carried out by the employer.

For more information, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

Charisma is committed to inclusive and accessible recruitment processes. If you have any reasonable adjustments or wish to apply for this role under the Disability Confident Scheme, please confirm in your application, or contact our Operations Teams separately. Charisma will ensure all candidates who disclose that they wish to apply under the Disability Confident Scheme and that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the vacancy.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.

Location: Hybrid / Milton Keynes (2 days per week onsite)

Closing date for applications: Applications are being reviewed on receipt and interviews will be conducted on a rolling basis. When a suitable candidate is found the role will close, so please apply without delay to avoid disappointment.

Location: London (hybrid, 3 days/week in the office)

Contract: permanent, full-time

Interviews: 18-19 February 2026

Are you passionate about delivering high-quality administrative support for a global organisation? The ITF is looking for a proactive and detail-oriented Administration Coordinator to join our team.

About the role

As Administration Coordinator - Global you will supervise and coordinate the work of a team of administrators responsible for providing reliable, high-quality administrative support for international governance meetings and events, and communications to member organisations and external partners.

You will work with colleagues and external stakeholders worldwide to ensure the smooth delivery of the administration function, including the logistical aspects of our global activities, contributing to the successful delivery of our Congress cycle and organisational work programme.

Reporting to the Head of Global Administration, you will help to strengthen long-term administrative systems that are efficient, coordinated and fit for purpose in a complex international environment.

Key Duties and Responsibilities

• Manage a team of administrators and foster an environment of continual development and support and high performance
• Coordinate the workload of the team in the delivery of organisational work programmes
• Develop, implement and update administrative policies and procedures, ensuring consistent and standardised ways of working
• Oversee the logistical delivery of global meetings and conferences
• Oversee the delivery of multi-lingual communications to members (circulars, meeting reports)
• Prepare meeting budget forecasts and contribute to the annual planning and budgeting cycle

About you

We’re looking for a self-motivated and highly organised individual to support the delivery of our global organisational work programme. With responsibility for oversight of the logistical delivery of committee meetings and conferences, you will need the following to be successful in this role:

• Proven experience managing and leading a team, including mentoring, performance development reviews and motivating others
• Strong knowledge of administrative practices, ideally with experience in the delivery of international meetings & conferences
• Ability to prioritise effectively, and manage multiple tasks and projects simultaneously, often working across international time zones
• Clear and accurate written and verbal communication skills with a high standard of written English and excellent attention to detail
• Confidence working with diverse internal & external stakeholders in a multilingual environment (knowledge of languages other than English would be an asset) 
• Maintain confidentiality when handling sensitive information
• Strong numerical skills, with experience of budgeting, reconciliation, and expense reporting
• Calm, adaptable and proactive problem-solver with a focus on continuous improvement
• Proficient with SharePoint, Teams, MS Office 365, and familiar with Zoom, Cvent and Concur (or similar tools).
• Experienced with CRM systems and data handling
• Willingness to travel overseas occasionally to support international meetings & conferences
• Commitment to social justice and trade union values, or mission-driven work