Customer service assistant jobs

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Service Delivery Assistant, you will provide high quality administrative support to the service. You will act as a first point of contact for enquiries into the service and support the wider team with administrative duties. As a part of your role, you may be asked to attend offices around Hampshire & Isle of Wight to support the team with associated expenses paid.

Key Responsibilities:

• Upload referrals to our computerised case management system, in accordance with our standards.
• Manage incoming and outgoing mail, telephone and general queries for the service
• Collate and supply information and correspondence to internal and external contacts
• Liaise with referring agencies to improve referral information and support referral pathways.
• Provide general admin support including data entry, minute taking, raising purchase orders and processing invoices.

About You:

Ideally, you will need experience working within a client focused service and a good understanding and knowledge of office systems.

You will need:

• Effective verbal and written communication and numerical skills.
• Experience working in an adminstrative setting role
• Experience of providing administrative support to a team
• Understanding and knowledge of the requirements relating to confidentiality and data protection.
• Understanding and knowledge of equal opportunities and diversity.
• Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
• Good IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
• Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
• Ability to work on own initiative and with minimal supervision to achieve deadlines.
• Strong record keeping skills with a focus on quality and accuracy.
• Driving Licence

Please note that due to vetting requirements you will need to have lived in the UK for three years prior.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Shop Manager

£25,172.40 a year

Fulham - SW6 1NY

Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail experience and are looking for the next step in your career?

If you answered yes to these then we have the perfect opportunity for you.

The role

Permanent, 35 hours a week.

Scope's Fulham shop - 421 North End Road, London, SW6 1NY

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT Monday 10th August.

As Shop Manager of Scope’s Fulham shop, you’ll have the autonomy to run the shop with creativity and flair. Every day is different

In this role, you’ll lead a team of paid colleagues and volunteers, offering clear guidance, encouragement, and development. Using your experience and management skills, you’ll help grow sales while making sure every customer and donor enjoys a welcoming and inclusive shop experience. In this role you will:

• Ensure shop sales performance is maximised, actively seeking ways to improve the shop’s performance on a continuous basis.

• Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. Also support our online selling with identifying suitable items and listing on online selling platforms

• Recruit, manage and develop paid colleagues and volunteers within Scope’s HR and operational policies and procedures and build a strong team

• Work collaboratively with the Assistant Shop Manager

About you

We’re looking for someone who has:

• Previous experience as either a Retail Shop Manager, Assistant Manager, or a Supervisor looking to step up, ideally in retail or charity shops.

• Commercially aware and able to spot opportunities

• Be able to lead and support people

• Customer-focused, with a can-do attitude

• A team player with strong work ethic

• Accurate and detail-oriented

• IT literate and numeracy skills

We welcome applications from people with lived experience of disability and from all backgrounds.

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.

Working in Our Shops

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.

Shop Hours

Scope shops are open every day. Some weekend and Bank Holiday cover is needed.

Full-time: 35 hours per week, five days out of seven

Part-time: Weekly hours on a seven-day rota

Additional information

In line with UK legislation, we are only able to accept applications from individuals aged 18 or over. This is because the role may involve working alone in the shop without other staff present.

You must be eligible to work in the UK to apply for this vacancy. Scope is not able to offer visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.

All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Our promise to disabled people

We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve.

As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who meet the essential requirements for the job. To do this, tick the box in your application to say you are applying under the Offer an Interview Scheme (this used to be called the Guaranteed Interview Scheme).

If you need any changes or support during the recruitment process, please email us via our website.

You can also find more details about asking for adjustments at interview on our website.

Important to know

You must meet all the essential requirements listed in the job description.

If lots of people apply, we may need to limit interviews to a fair number of disabled applicants who best meet the criteria.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Benefits

• 35 days holiday

• Pay progression at 6 months and 2 years

• Company pension

• Excellent training and career development

• Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)

• Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more

• Long service awards and employee recognition awards

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

How to apply

Please visit our website via the link and apply online

Receptionist

Do you embody friendliness, approachability, courtesy, and helpfulness, coupled with exceptional communication skills?

We are looking for a Receptionist that thrives on taking initiative, possesses a flexible work approach, excels at multitasking, and adeptly prioritises tasks.

If this sounds like you, then we want to hear from you!

Position: Receptionist

Location: Oxford

Hours: Part-time, afternoon job share. 4 hours per day, 20 hours per week, Monday to Friday: 12:30 to 16:30 (please be aware that you will be required to provide coverage from 8:15 to 16:30 during annual leave)

Salary: £25,877.80 pro rata (actual £13,987.99 per annum)

Contract: Permanent

Closing Date: Midnight on Monday 3rd August 2026

Interviews: Tuesday 11th August 2026 in Oxford

The Role

The Receptionist serves as the primary point of contact for staff and visitors, ensuring a seamless and welcoming experience through face-to-face interactions and telephone communications. Collaborating closely with the Facilities Manager and job share partner, the role involves efficiently handling queries, managing the reception email account, and coordinating visitor bookings and parking logistics.

Responsibilities also include:

• Overseeing incoming/outgoing mail
• Facilitating large-scale mailings via the Royal Mail online system
• Managing publications on behalf of the Communications team
• Monitoring, and replenishing stationery supplies
• Producing access cards for new team members and contractors.

Additionally, the Receptionist provides support to the Facilities Manager in handling the café coffee machine and food ordering as needed.

The role requires availability for full-time coverage during annual leave and absences of the other job share post holder to ensure the continuous smooth operation of the reception area.

About You

You will have proficiency in Microsoft Word, Excel, and Outlook, with a willingness to embrace new technologies and learn database management. While being a supportive member of the team is essential, we also value the ability to work independently with confidence.

Additionally, candidates should be open to considering training as a First Aider/Fire Marshal, contributing to the resilience of the Church House community.

If you're ready to bring your skills and enthusiasm to our vibrant team, we'd love to hear from you.

You do not need to be a practising Christian or have a faith to work here, around 50% of staff are not practising Christians but are comfortable with the Christian ethos that underpins out work. However, all staff do have a desire to make a difference.

The successful candidate must have the right to live and work in the United Kingdom. Only shortlisted candidates will be contacted for interviews. If you do not hear from us, your application has not been successful.

We are particularly keen to receive applications from UK Minority Ethnic / Global Majority heritage and disabled candidates, who are currently underrepresented.

Our client is committed to the safeguarding, care, and nurture of everyone within the church community. They follow and are committed to their Safeguarding Policies and the relevant statutory legislation and guidance, "Working together" to ensure the welfare of children and young people is paramount.

You may have experience in other areas such as Receptionist, Administrator, Assistant, Administration, Reception.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

• Provide operational support to our sports clubs that enables them to both fulfil and host British Universities and Colleges Sport (BUCS) fixtures against other universities, including the organisation of transport, facility bookings, registering individuals and teams for competitions, submitting results, and hiring of officials.

• Be the first point of contact for all queries from students and other universities in relation to club administration and fixtures.

• Provide effective training to students on using the BUCS play system and using the system effectively to ensure fixtures and team sheets are accurate.

• Ensure that finance processes followed for all fixture related expenditure. This includes raising PO numbers, processing invoices, making credit card payments, using online payment systems and the ability to keep accurate financial records.

• Be first of point of contact for student queries on reception when required. 

• Actively participate in meetings, personal development, and training events where there is a clear link to our strategy, your role or personal development.

• Ensuring that statutory and legal obligations are met.

• Ensure our financial sustainability by adhering to all financial procedures and processes of the Students’ Union.

• Promoting the Students’ Union’s various policies within your work, in particular Health & Safety, Equality & Diversity, Ethical, and Environmental.

• Contributing to the positive image of the Students’ Union with students, the University and the local community.

• Working across the Union to share skills, improve capability or capacity and in support of service delivery.

• Be flexible in your approach to work, ensuring you can work at any site as required, and unsociable hours as required to enable us to fulfil our mission.

• The job description may be altered at any time in the future in line with the level of the post to meet changing requirements, please be assure that this will only be done in full consultation with the post holder.

• Such other duties and projects as may be reasonably prescribed by the Union, appropriate to the grade and responsibilities of this post.

Sporting Events Officer

Salary: £31,000–£33,000 per annum
Location: London (Hybrid – minimum 2 days per week in our City office)
Contract: Permanent, Full-time (35 hours per week)

Join Team Tommy’s and help save babies’ lives.

An exciting opportunity to join the Sporting Events fundraising team at Tommy’s and help raise over £2.4m towards vital life-saving research to help save babies’ lives. We have a multitude of running, trekking and challenge events in our portfolio, and this role has visibility across all of them. It’s a fantastic opportunity for someone looking to broaden their fundraising events experience and develop their career in a supportive, ambitious team. 

As Sporting Events Officer, you'll support the delivery of Tommy’s sporting events programme, helping to recruit, engage and steward thousands of supporters while ensuring excellent event administration and supporter experience. You'll work across participant recruitment, fundraising, supporter communications, event delivery and data management, playing a key role in helping the team achieve its ambitious fundraising targets. [Sporting E...PACK 2026 | PDF]

About You

We're looking for someone who is:

• Highly organised with excellent attention to detail
• Passionate about delivering great supporter experiences
• Experienced in administration and customer service
• Confident building relationships with supporters and colleagues
• Comfortable managing multiple priorities in a fast-paced environment
• Interested in fundraising, events and mass participation challenges 

Why Tommy's?

Join a passionate organisation dedicated to stopping the heartbreak of baby loss and making pregnancy and birth safer for everyone. You'll be part of a collaborative team, gain exposure to a wide range of fundraising events, and have opportunities to develop your career while making a genuine difference.

How to Apply

To apply, please submit your CV and a covering letter via CharityJob, outlining how your skills and experience meet the requirements of the role.

For full details of the role, including the complete job profile, responsibilities, person specification and further information about Tommy's, please refer to the Recruitment Pack. 

Tommy’s is committed to creating an inclusive recruitment process. If you have a disability, long-term health condition, or require any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to discuss how we can support you.

Closing date: Monday 3 August 2026. Applications will be reviewed after the closing date.

Thank you in advance for your interest in joining Team Tommy's. We look forward to hearing from you.

Location: Field-based delivery across the South Coast of England, particularly Southampton, Brighton, Worthing and Shoreham.

Reports to: National Programme Manager

Fees: A daily rate of £160-£200 per day, depending on experience

Expected Start Date: Jan-Feb 2027

Contract: Freelance contractor

Application deadline: Friday 14 August at 9am

Interview information: Interviews will be held on a rolling basis. We reserve the right to close this vacancy early if we receive a high volume of suitable applications, so early applications are encouraged.

About The Girls’ Network:

The Girls' Network is a national charity with a mission to inspire and empower girls from the least advantaged communities by connecting them with a network of professional women role models and volunteer mentors. We believe no girl should have her future limited by her gender, ethnicity, background, or parental income. Our vision is a future where all girls are supported to realise their ambitions, discover their self-worth, and shape their own futures.

We partner with secondary schools and colleges across multiple regions in England, including London, Merseyside, Portsmouth, Southampton, Sussex, Tees Valley, Tyne & Wear and the Midlands. We match girls aged 14–19 with trained volunteer mentors for one-to-one support. In addition to this core mentoring, workshops, and access to an Ambassador Community that provides continued opportunities for development, career support, and connection.

Role Summary:

The Associate Facilitator plays a key role in delivering high-quality, engaging programmes across The Girls’ Network regions. This role focuses on facilitating impactful workshops and mentoring programmes for girls aged 14-19, supporting them to develop confidence, personal and social skills, and aspirations for their futures.

We are looking for an experienced and confident facilitator who can create inclusive, engaging learning environments and adapt delivery to meet the needs of diverse groups. The role requires someone who is comfortable working with volunteers and building positive, professional relationships with schools and other stakeholders.

This is an exciting opportunity for someone who is highly organised, reliable and passionate about working with and for young people. Delivery will take place across England, so a willingness to travel is essential (travel expenses will be reimbursed).

We are particularly interested in facilitators based in the South Coast of England, particularly Sussex and Hampshire.

Key Duties/Responsibilities:

• Deliver engaging in-person workshops and onboarding sessions to young people aged 14-19 in secondary schools and colleges, empowering them to develop personal and social skills. Prepare thoroughly by reviewing and adapting session plans to meet the diverse needs of different groups.

• Facilitate end-to-end mentor matching with young people (both in-person and virtually) and be present to support positive mentoring relationships.

• Build and maintain positive, working relationships with schools, colleges, volunteers and other stakeholders. This includes retaining key relationships and supporting volunteers to ensure they feel confident and clear on their role.

• Accurately collect and maintain records of programme participation, attendance, and outcomes. This includes logging pre-and post-programme data into Salesforce and gathering qualitative feedback from young people.

• Uphold safeguarding and GDPR policies and procedures at all times, promptly escalating any concerns or disclosures to the National Programmes Manager and/or Designated Safeguarding Officer(s).

• Facilitate the overall success of workshop delivery, volunteering, and mentoring cohorts in your region.

• Coordinate and deliver events and communications to meet regional and national KPIs, ensuring smooth operations.

• Utilise effective, high-quality workshop and training materials to deliver impactful programme activities.

• Engage in regular supervision with the National Programme Manager and attend additional training sessions and briefings as required.

• Manage travel arrangements in line with the Expenses policy, ensuring timely submissions of expenses.

Note: This job description is intended to convey information essential to understanding the scope of the role. It is not intended to be an exhaustive list of responsibilities and duties required.

Person Specification:

Essential

• Applicants must hold a full, clean driving licence and have the ability and willingness to travel regularly across the region.

• Experience of delivering high quality workshops and/or training sessions to groups of young people, aged 14-19.

• Proven ability to build and independently manage multiple relationships with key stakeholders, including young people, volunteers, education providers and local partner organisations.

• Excellent organisational, prioritisation and time-management skills, with a proven ability to meet deadlines in a target-driven environment.

• Excellent communication and interpersonal skills, with the ability to engage diverse audiences.

• Project or programme coordination experience, with the ability to manage conflicting priorities effectively.

• Experience of working towards agreed objectives or performance measures and contributing to performance monitoring.

• Practical knowledge and experience of safeguarding and child protection working practices.

• Competence in using digital tools, such as Salesforce or other CRM platforms, with attention to detail and the ability to maintain high-quality records for monitoring and evaluation purposes.

• Understanding of equal opportunities and inclusion in youth work and how they apply in youth work in the charity and/or education sector.

• Understanding of the barriers experienced by girls and young women from disadvantaged backgrounds, with a commitment to helping address these through the organisation’s work.

• Commitment to The Girls’ Network mission and keeping young people at the centre of all work.

• Ability to work flexibly, including occasional evenings and weekends, where required.

Desirable

• Qualified Teacher Status or other relevant teaching qualification

• Experience working in a charity, youth, or education setting.

• Experience of working with young people from diverse backgrounds.

• Experience of safer recruitment in volunteering.

• A mentoring, coaching qualification, or equivalent experience.

• Specific knowledge of mentoring programmes and/or youth/education services.

We are committed to building a diverse and inclusive workforce and encourage applications from people of all backgrounds. If you believe you have relevant experience and the potential to thrive in this role, we encourage you to apply, even if you do not meet every single criterion listed.

We welcome applications from outreach youth workers and/or teachers/teaching assistants or equivalent roles.

Typical delivery pattern

Programme delivery is scheduled around the needs of partner schools and colleges. As a guide, most programmes consist of a series of three workshops, delivered either:

• Once a week over 3 weeks; or

• Once a fortnight within a school half term.

Delivery schedules may vary depending on the needs of each education setting.

Work will be offered on an ad hoc basis according to programme demand and contractor availability. We cannot guarantee a minimum number of programme delivery assignments.

How to apply

We encourage you to apply as soon as possible by submitting your application. As part of your application, you will be asked to submit your CV and answer a few application questions.

Appointees will be subject to a DBS check. You must have the right to work in the UK to apply for this role.

The deadline to submit your application is 29 July at midday. Please note that we reserve the right to close this vacancy early if we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as soon as possible.

Training and induction

Successful contractors will receive an induction and training programme to support them in the role. This is expected to take approximately 3 days, although the duration may vary depending on your previous experience.

Training and induction time will be paid at the agreed day rate. Any reasonable travel and accommodation costs incurred while attending training or carrying out work for The Girls' Network will be reimbursed in line with our Expenses Policy.

Diversity at our core

The Girls' Network is an equal opportunities employer. We are committed to encouraging equality and diversity among our workforce and eliminating discrimination. In line with the Equality Act 2010, if you require any reasonable adjustments to support you with any stage of this recruitment process, please contact the Recruitment Team.

Location: Field-based delivery across the Midlands, particularly Coventry, Sutton Coldfield and Birmingham

Reports to: National Programme Manager

Fees: A daily rate of £160-£200 per day depending on experience

Expected Start Date: Jan-Feb 2027

Contract: Freelance contractor

Application deadline: Wednesday 29 July at midday

Interview information: Interviews will be held on a rolling basis. We reserve the right to close this vacancy early if we receive a high volume of suitable applications, so early applications are encouraged.

About The Girls’ Network:

The Girls' Network is a national charity with a mission to inspire and empower girls from the least advantaged communities by connecting them with a network of professional women role models and volunteer mentors. We believe no girl should have her future limited by her gender, ethnicity, background, or parental income. Our vision is a future where all girls are supported to realise their ambitions, discover their self-worth, and shape their own futures.

We partner with secondary schools and colleges across multiple regions in England, including London, Merseyside, Portsmouth, Southampton, Sussex, Tees Valley, Tyne & Wear and Midlands. We match girls aged 14–19 with trained volunteer mentors for one-to-one support. In addition to this core mentoring, workshops, and access to an Ambassador Community that provides continued opportunities for development, career support, and connection.

Role Summary:

The Associate Facilitator plays a key role in delivering high-quality, engaging programmes across The Girls’ Network regions. This role focuses on facilitating impactful workshops and mentoring programmes for girls aged 14-19, supporting them to develop confidence, personal and social skills, and aspirations for their futures.

We are looking for an experienced and confident facilitator who can create inclusive, engaging learning environments and adapt delivery to meet the needs of diverse groups. The role requires someone who is comfortable working with volunteers and building positive, professional relationships with schools and other stakeholders.

This is an exciting opportunity for someone who is highly organised, reliable and passionate about working with and for young people. Delivery will take place across England, so a willingness to travel is essential (travel expenses will be reimbursed).

We are particularly interested in facilitators based in the Midlands.

Key Duties/Responsibilities:

• Deliver engaging in-person workshops and onboarding sessions to young people aged 14-19 in secondary schools and colleges, empowering them to develop personal and social skills. Prepare thoroughly by reviewing and adapting session plans to meet the diverse needs of different groups.

• Facilitate end-to-end mentor matching with young people (both in-person and virtually) and be present to support positive mentoring relationships.

• Build and maintain positive, working relationships with schools, colleges, volunteers and other stakeholders. This includes retaining key relationships and supporting volunteers to ensure they feel confident and clear on their role.

• Accurately collect and maintain records of programme participation, attendance, and outcomes. This includes logging pre-and post-programme data into Salesforce and gathering qualitative feedback from young people.

• Uphold safeguarding and GDPR policies and procedures at all times, promptly escalating any concerns or disclosures to the National Programmes Manager and/or Designated Safeguarding Officer(s).

• Facilitate the overall success of workshop delivery, volunteering, and mentoring cohorts in your region.

• Coordinate and deliver events and communications to meet regional and national KPIs, ensuring smooth operations.

• Utilise effective, high-quality workshop and training materials to deliver impactful programme activities.

• Engage in regular supervision with the National Programme Manager and attend additional training sessions and briefings as required.

• Manage travel arrangements in line with the Expenses policy, ensuring timely submissions of expenses.

Note: This job description is intended to convey information essential to understanding the scope of the role. It is not intended to be an exhaustive list of responsibilities and duties required.

Person Specification:

Essential

• Applicants must hold a full, clean driving licence and have the ability and willingness to travel regularly across the region.

• Experience of delivering high quality workshops and/or training sessions to groups of young people, aged 14-19.

• Proven ability to build and independently manage multiple relationships with key stakeholders, including young people, volunteers, education providers and local partner organisations.

• Excellent organisational, prioritisation and time-management skills, with a proven ability to meet deadlines in a target-driven environment.

• Excellent communication and interpersonal skills, with the ability to engage diverse audiences.

• Project or programme coordination experience, with the ability to manage conflicting priorities effectively.

• Experience of working towards agreed objectives or performance measures and contributing to performance monitoring.

• Practical knowledge and experience of safeguarding and child protection working practices.

• Competence in using digital tools, such as Salesforce or other CRM platforms, with attention to detail and the ability to maintain high-quality records for monitoring and evaluation purposes.

• Understanding of equal opportunities and inclusion in youth work and how they apply in youth work in the charity and/or education sector.

• Understanding of the barriers experienced by girls and young women from disadvantaged backgrounds, with a commitment to helping address these through the organisation’s work.

• Commitment to The Girls’ Network mission and keeping young people at the centre of all work.

• Ability to work flexibly, including occasional evenings and weekends, where required.

Desirable

• Qualified Teacher Status or other relevant teaching qualification

• Experience working in a charity, youth, or education setting.

• Experience of working with young people from diverse backgrounds.

• Experience of safer recruitment in volunteering.

• A mentoring, coaching qualification, or equivalent experience.

• Specific knowledge of mentoring programmes and/or youth/education services.

We are committed to building a diverse and inclusive workforce and encourage applications from people of all backgrounds. If you believe you have relevant experience and the potential to thrive in this role, we encourage you to apply, even if you do not meet every single criterion listed.

We welcome applications from outreach youth workers and/or teachers/teaching assistants or equivalent roles.

Typical delivery pattern

Programme delivery is scheduled around the needs of partner schools and colleges. As a guide, most programmes consist of a series of three workshops, delivered either:

• Once a week over 3 weeks; or

• Once a fortnight within a school half term.

Delivery schedules may vary depending on the needs of each education setting.

Work will be offered on an ad hoc basis according to programme demand and contractor availability. We cannot guarantee a minimum number of programme delivery assignments.

How to apply

We encourage you to apply as soon as possible. As part of your application, you will be asked to submit your CV and answer a few application questions.

Appointees will be subject to a DBS check. You must have the right to work in the UK to apply for this role.

The deadline to submit your application is 29 July at midday. Please note that we reserve the right to close this vacancy early if we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as soon as possible.

Training and induction

Successful contractors will receive an induction and training programme to support them in the role. This is expected to take approximately 3 days, although the duration may vary depending on your previous experience.

Training and induction time will be paid at the agreed day rate. Any reasonable travel and accommodation costs incurred while attending training or carrying out work for The Girls' Network will be reimbursed in line with our Expenses Policy.

Diversity at our core

The Girls' Network is an equal opportunities employer. We are committed to encouraging equality and diversity among our workforce and eliminating discrimination. In line with the Equality Act 2010, if you require any reasonable adjustments to support you with any stage of this recruitment process, please contact the Recruitment Team.

This is an exciting opportunity for an excellent communicator with experience in collaboration and partnership working who is keen to make good quality income maximisation advice and support accessible to families across Scotland.

As Development Officer (Income Maximisation in Schools) you will play a lead role in looking at the actions needed at different levels to sustainably embed advice in schools across Scotland. You’ll be involving and engaging schools, advice services and other partners to develop practical recommendations which can be used to improve provision nationally. You will also be helping to develop resources and professional learning to increase awareness and confidence in schools around financial entitlements and pathways to income maximisation support.

You will be based within the Cost of the School Day team at CPAG in Scotland and will work closely with Welfare Rights, Digital and Policy colleagues.

We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack.

For more information about this post and to apply, download the Development Officer (Income Maximisation in Schools) job pack and application form.

If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us at.

Closing date for applications: 11.59pm 16 August 2026

Interviews will be held at our Glasgow office in person on: 25 August 2026 

We're looking for an organised, collaborative and effective individual to join our Development Team. You'll be an excellent communicator, confident building strong internal relationships, committed to providing exceptional supporter care, able to write compelling copy, and motivated by delivering high-quality administrative support that helps maximise our impact for animals.

You will join our existing Development Team, providing valuable support to make sure we maximise returns in already successful income streams, such as major gifts and individual giving. You will also be responsible for supporting the expansion of additional income streams, such as legacies, community and corporate. You’ll help us grow our supporter base and raise essential income to support our work with animals.

This is an exciting time to join a growing team and you’ll have the opportunity to develop and test new fundraising activities and shape our income now, and for the future.

The Humane League UK (THL UK) is a charity ending the abuse of animals raised for food by influencing the policies of the world's biggest companies, demanding legislation, and empowering others to take action. 

Thanks to our effectiveness, The Humane League has been named Top Charity by the independent evaluator Animal Charity Evaluators for every rating period since 2012.

THL UK is an equal-opportunity employer. We are committed to furthering equity and inclusion, and we value diversity. We seek people from a wide range of backgrounds who will bring a fresh perspective to the team, not just because it is the right thing to do, but because it makes us stronger. 

We make employment decisions by matching our organisational needs with the skills and experience of candidates, irrespective of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, neurodiversity, age, or veteran status.

​We are proud to be a Disability Confident Committed Employer, demonstrating our commitment to recruiting, retaining, and supporting disabled people and people with health conditions, based on their skills and talent.

You can read more about how The Humane League UK is working on Diversity, Equity, and Inclusion on our website.

If you have any questions or concerns regarding accessibility, please contact us via our website and we will be happy to discuss, via email or telephone, reasonable adjustments that you may require throughout the process.

Who you are:

As a fundraising generalist, you will be well organised, provide strong administrative support, give excellent supporter care, write strong copy and be able to coordinate content creation.

Ideally you will have fundraising experience across a variety of relevant income streams, although we are interested to hear from candidates who have relevant transferable skills.

You will be able to ensure good collaboration between the Development Department and other teams, such as Communications and Operations, to make sure we maximise our fundraising activity.

The role:

You’ll be working alongside a Digital Fundraising Lead, Philanthropy Lead, Head of Development and wider team of friendly communicators, campaigners and change-makers. Home-based, you will enjoy collaborating, as well as being able to work independently. As a self-starter, you enjoy seeing projects through from start to end and get a buzz from the fast-paced and varied charity fundraising environment.

You’ll join us in maximising the value of Engaging Networks, a digital communications and campaigning platform, alongside our new fundraising CRM, Beacon. Experience with these specific platforms, or experience of utilising other CRMs for fundraising success, is desirable.

Primary duties:

• You will be responsible for continuing to grow our legacy programme, implementing the strategy developed by the Head of Development. This will include drafting copy and working with a designer to create evergreen legacy content, creating and maintaining content for our website, coordinating and drafting legacy communications and campaigns, managing legacy enquiries, thanking and stewarding legacy pledgers, and managing the legacy pipeline in Beacon.

• You will support our community fundraising strategy. This will mean making sure we have the tools and information for supporters to fundraise for us, whether that be in memory of a loved one, delivering their own fundraising initiatives in aid of The Humane League UK, or through peer-to-peer fundraising. This will include responding to enquiries, thanking and stewarding community fundraisers, coordinating a small amount of external-facing content, creating evergreen content, such as a toolkit that fundraisers can use, creating and updating content for the website, and responding to opportunities that arise, which could include community speaking opportunities, or stalls at events.

• You will support our corporate fundraising offering, ensuring we have the tools and information for businesses to support THL UK in a variety of ways. This will include responding to enquiries, thanking and responding to corporate donors and fundraisers, taking advantage of opportunities, promoting initiatives such as payroll giving, coordinating the creation of evergreen corporate fundraising content, such as a fundraising toolkit for businesses, and creating and updating content for the website.

• You will support our Operations Team, who respond to fundraising email enquiries, and the Development Team, as well as the wider organisation, by coordinating and maintaining FAQs of the most common fundraising queries we receive. This will help consolidate this information in one place, making sure we are consistent, streamlined and efficient in our responses. You will also work with our digital team to find a way to make sure information is accessible to supporters to minimise incoming queries wherever possible.

• You will be responsible for reviewing, investigating, reporting and responding to any fundraising complaints we receive, including escalating these where necessary.

• You will complete due diligence on donors and donations where required. This will include desktop research, completing relevant forms and information in Beacon, and making sure relevant approvals are obtained before accepting donations or approaching new donors or funders.

• You will coordinate essential thanking activities for key donors and supporters. This will include coordinating the design and printing of thanking cards, and other relevant stewardship materials or merchandise, to be utilised by those across the organisation, including to support our volunteers. You will also coordinate thanking campaigns (e.g. thanking monthly donors and major donors), which will involve collating recipient lists, getting cards designed and printed, and coordinating staff and trustees to sign and send.

• You will provide vital administrative support for events, including our annual presence at conferences such as EA Global in London, as well as our own annual supporter event. This could include collating guest lists, staff registration, coordinating invitations and RSVP’s, managing room bookings, hotels and catering, coordinating staff and trustees, and completing risk assessments.

• You will produce clear, accurate and engaging written communications, and coordinate the creation of content. This could mean drafting content for the website, drafting emails, building emails in Engaging Networks, or supporting our Digital Fundraising Lead with developing evergreen content to support our digital fundraising initiatives.

• You will support our Digital Fundraising Lead to make sure our growing pool of monthly donors are thanked and stewarded appropriately, including utilising Beacon, automations and supporter journeys to make the most efficient use of our time.

• You will support our Digital Fundraising Lead to deliver our digital fundraising strategy, by executing relevant aspects, which could include supporting specific campaigns, or building and maintaining fundraising related automations.

• You will help us deliver effective fundraising training and induction materials, such as for new staff and trustee orientations. This could also include coordinating additional training materials, how-to-guides and supporting materials, that are essential in maintaining relevant fundraising knowledge at THL UK.

In addition:

• Utilise our CRM: adding and updating supporter data, generating relevant reports, and analysing and evaluating data to inform campaigns and activities as required.

• Working with Communications and the Digital Fundraising Lead to deliver activities for our donor recruitment and retention.

• Work with the wider Development Team to input into our Development Strategy, as directed by the Head of Development, offering ideas and suggestions to help deliver the strategy and grow income across various income streams.

• Liaise with and coordinate support from third-parties / external consultants where necessary, such as providing support for specific campaigns or projects, and / or providing fundraising materials.

• Help us galvanise further support by lending your organisational skills to fundraising events.

• Attending conferences and events.

• Updating the wider team on fundraising progress.

• Participating in team meetings including note-taking and facilitation.

• Attending in-person workshops several times a year.

• Help us make THL UK an inclusive workplace where employees and supporters are proud to be members of the movement.

• Demonstrate commitment to creating a stronger and more effective animal protection movement through inclusion and belonging, recognising the need for all of us to do better for social justice on a personal and organisational level.

• Perform any other duties assigned by the Head of Development.

If you would like to learn more about the Senior Fundraising Administrator role you can watch our recent webinar by following the 'Redirect to recruiter' button.

For full details of the role, including the key competencies we see as the the most important requirements for being successful in this position, please visit our website by following the 'Redirect to recruiter' button.

Hours:

As an organisation we work a four day work week. This is a full time position of 30 hours per week over Monday to Thursday.

Good to know:

You will have access to:

• ​A fully remote work environment and team (all equipment is provided)
• A 4 day working week 
• 20 days leave plus 8 days for bank holidays that can be used at a time of your choice
• ​Flexible working hours
• ​A workplace pension
• An annual learning and development budget
• Support for mental and physical wellbeing 
• £25 per month reimbursement towards home working costs

At The Humane League UK, animal welfare is at the forefront of our everyday work and as such, many of our employees are vegan by personal choice. All of our events and workshops offer only plant-based meals. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.

We are looking to speak to a wide range of candidates with diverse backgrounds - #NonGraduatesWelcome

Our employees all work remotely but still enjoy a supportive, collaborative environment.

For our salaries to be fair, transparent and equitable we want to provide a system that delivers a competitive salary in the market and could eliminate potential biases in compensation (such as the gender pay gap). For more information about the Social Media Coordinator salary please the attached document.

All applicants need to be:

1. ​Fluent in written and spoken English.
2. ​Live and have the right to work in the UK (we are unable to consider applications from those without the right to work in the UK).
3. ​Committed to our mission to end the abuse of animals raised for food.

The Process:

All applicants will be contacted within one week of the closing date to let you know if you have been successful in reaching the next stage.

Our full interview process comprises of the following stages:

• A skills test to give us an opportunity to see your skills in action (completed remotely).
• Join an online interview (via video call) so we can learn more about each other.
• Final Interview (via video call as above)

For full details of our recruitment process please see the attached document.