460 Customer service management jobs

Camphill Village Trust is a social care provider and charity rooted in nature and community, supporting adults with learning disabilities, autism, and mental health support needs to live healthier, more active and independent lives.

For over 70 years we have pioneered a different kind of care – shaped by place, purpose, and the natural world. We believe care should do more than meet needs, it should create opportunity, belonging, and purpose. By rooting our support in meaningful work, relationships, and the natural environment, we help people to build skills, confidence, and independence.

Do you want to make a difference and help us achieve our vision?

The Regional Fundraising Manager (National Programme Development) will lead the creation, development and delivery of Camphill Village Trust’s community fundraising programme.

You will establish community fundraising as a sustainable and growing income stream across the trust by creating a framework that can be scaled across Camphill Village Trust nationally.

This role combines strategic planning, relationship building, and programme development but also encompasses hands-on delivery across our northern communities. You will play a key role in raising awareness of Camphill Village Trust, strengthening community connections and creating opportunities for supporters to help more people with learning disabilities and autism live extraordinary lives.

Main Responsibilities:

• Create and deliver a community fundraising strategy that lays the foundations for long-term national growth.
• Develop and manage the community fundraising budget and forecasting processes.
• Design and launch engaging fundraising products including DIY fundraising, challenge events, in-house events, schools, community groups and local organisations.
• Create fundraising resources, toolkits and supporter materials that make it easy for people to get involved.
• Establish KPIs, reporting frameworks and performance measures to track success and inform future growth.
• Build strong relationships with supporters, volunteers, schools, community groups and local businesses.
• Identify regional corporate fundraising opportunities and partnerships and work with the Philanthropy Manager to develop these relationships.
• Work closely with Marketing and Communications colleagues to raise awareness of fundraising opportunities and campaigns.
• Act as a key link between fundraising and operational teams across Camphill Village Trust.
• Spend time within communities, building relationships with people we support, staff and families.
• Identify compelling fundraising stories and case studies.
• Support the involvement of people we support in fundraising activities where appropriate.
• Support fundraising volunteers and ambassadors.
• Line manage and develop the Regional Fundraising team – Initially 1 x Regional Fundraising Officer (Central/South) with a view to future expansion. 
• Work collaboratively with colleagues across Supporter Care, Individual Giving, Philanthropy, Legacy and In-Memory fundraising.
• Ensure fundraising activity is delivered in line with relevant regulations, policies and best practice.

Knowledge & Experience:

Essential:

• At least three years' experience in community fundraising, supporter engagement or a related fundraising role.
• Experience developing and delivering fundraising campaigns, activities or products.
• Previous experience of developing fundraising strategy.
• Ability to build relationships with supporters, volunteers, community groups and local organisations.
• Experience using CRM systems and fundraising data.
• Experience recruiting, managing and developing staff.
• Experience setting KPIs, monitoring performance and reporting outcomes.
• Strong written and verbal communication skills.
• Ability to work collaboratively across teams and departments.
• Full UK driving licence and access to your own vehicle.

Personal Attributes & Key Competencies:

• Strategic and commercially aware
• Entrepreneurial and comfortable with ambiguity
• Outstanding relationship builder and networker
• Creative and innovative thinker
• Strong project and programme management skills
• Confident communicator and influencer
• Collaborative and supportive leader
• Organised and able to manage multiple priorities
• Data-informed and results focused
• Resilient, adaptable and self-motivated

Location & Travel:

Hybrid.

This is a hybrid role with a minimum of two days per week based within Camphill Village Trust communities.

We are looking for someone who enjoys being out in the community. This is not a desk-based fundraising role. You will spend significant time building relationships, identifying opportunities, meeting supporters and representing Camphill Village Trust across the region.

The successful candidate should live within reasonable commuting distance of our three communities in the north-east (based in North Yorkshire and Middlesbrough). Regular travel across the region and occasional travel to other Trust communities will be required, along with some overnight stays, evening and weekend work.

Annual Leave and Benefits: 

• 28 days paid annual leave plus statutory bank holidays
• The option to buy and sell annual leave
• Company sick pay after one month starting at 4 weeks and increasing to 12 weeks with service
• Life Cover for all employees
• Pension scheme
• Employee Assistance Program
• Blue Light Card

Peabody is seeking a proactive and customer-focused Awaab’s Law Case Lead to join our Repairs Team. This key role is responsible for managing high-risk and urgent repair cases, ensuring compliance with Awaab’s Law and delivering positive outcomes for residents.

Key Responsibilities

• Manage complex and high-risk repair cases within statutory timescales.
• Act as the main point of contact for residents throughout their repair journey.
• Work closely with repairs teams, contractors and internal stakeholders to drive timely case resolution.
• Maintain accurate records and compliance reporting.
• Manage escalated cases involving health and safety risks, vulnerabilities and resident concerns.
• Identify service improvements and support continuous improvement initiatives.

About You

• Experience managing complex repairs, complaints, escalations or customer cases.
• Strong knowledge of repairs processes and case management.
• Excellent communication, stakeholder management and problem-solving skills.
• Highly organised, with the ability to manage competing priorities and deadlines.
• Strong IT skills, including Microsoft Excel and housing management systems.
• Empathetic, resilient and committed to delivering excellent customer service.

Additional Information

•  An in-person assessment centre will be held at Houghton Hall Park, Houghton Regis, LU5 5UZ on Tuesday 6th October 
• We are committed to an inclusive recruitment process and welcome requests for reasonable adjustments.

Join the RHN Fundraising Team and help make a profound difference to the lives of people living with neuro-disability!

We’re looking for an experienced Trusts & Major Gifts Manager to lead and grow a key area of fundraising at the Royal Hospital for Neuro-disability. This is an exciting opportunity to shape our trusts and foundations and major gifts programme, build strong relationships with funders and supporters, and secure significant income to enhance the lives of our patients and their families.

With a 170-year legacy of philanthropy and an ambitious fundraising programme, you’ll play a pivotal role in helping the RHN continue to deliver services and activities.

Please note this a part-time role working 4 days a week.

Job title: Trusts and Major Gifts Manager

Department: Fundraising

Contract: Permanent, part time (4 days per week)

Salary: £47,380 per annum pro rata (£37,904 actual salary for the 4 days a week)

Location: Putney, South West London with 1 day per week working from home

Key responsibilities

• Lead income generation, driving the team to achieve an annual target of £1.25m+ and developing a strong, sustainable pipeline of trusts, foundations, statutory and lottery funding.

• Manage and develop the team, setting targets and KPIs, allocating opportunities effectively, and providing coaching, support and constructive feedback.

• Build and nurture funder relationships, identifying new prospects, developing tailored stewardship plans, and representing the RHN through meetings, visits and presentations.

• Develop compelling funding applications, working across the organisation to demonstrate impact, understand funding needs and secure multi-year and transformational grants.

• Stay ahead of the funding landscape, monitoring trends and emerging opportunities and advising on potential new sources of income.

• Oversee effective fundraising management, including budgets, reporting, CRM records, application deadlines and performance against targets.

Person specification: Essential (E) and Desirable (D)

• Educated to degree level (or equivalent) (E)

• Fundraising qualification (D)

• Working knowledge of fundraising best practice; at least 2 years’ experience of grant fundraising; proven record of securing gifts of 5/6 figures and multi-year opportunities (E)

• At least 2 years’ experience in a team management role (E)

• Experience of Raiser’s Edge (or similar fundraising database) as a tool in supporter relationship management and proficiency in Microsoft Office. Appropriate training can be provided. (E)

• Experience of using research techniques to acquire information about existing and prospective funders (E)

• Excellent prospect research and profile creation. (E)

• Excellent interpersonal skills – strong influencing, relationship building and networking skills to develop and nurture donor relationships.  Ability to quickly establish rapport with a diverse range of people. (E)

• Ability to conceive and develop complex proposals (E)

• A flexible approach to work as this role will require some outside of normal office hours working. (E)

• Comfortable working in a hospital setting where interaction with patients, staff, and families is common place (E)

Why the Royal Hospital for Neuro-disability is a great place to work:

• Generous Annual Leave entitlement

• Free counselling and therapy sessions and other mental wellbeing support through our partner CIC Wellbeing 

• Get involved in our free on-site wellbeing programs, including weekly yoga, and monthly pottery club (we are the UK’s only hospital with its own kiln)!

• Draw down a percentage of your monthly wages a few weeks early to help with unexpected costs.

• Financial support services such as low-interest loans and help with savings accounts through our partnership with London Capital Credit Union.

• Join our wellbeing networks to connect with people in our hospital; we have a Pride network, Women’s network, and our Race Equality network. We also have heritage events to celebrate the diversity of our workforce – most recently we had a South East Asian celebration.

• Free on-site parking (rare in London!)

• More benefits: Cycle2Work scheme, tech purchase support scheme, Blue Light Card discounts, and more

For more details and a full Job Description, please click the apply now button to be re-directed to our careers page.

The Head of Operations will provide strategic leadership and oversight of HEY Smile Foundation’s governance arrangements, organisational systems and infrastructure, human resources and culture, and buildings and facilities. The role will ensure Smile has the people, processes, controls and resources to deliver its purpose reliably and respond confidently to future opportunities. Working closely with the CEO and senior leadership team, the postholder will translate organisational strategy into a clear operational plan, strengthen accountability and lead improvements across the charity. They will provide the CEO and trustees with timely information, assurance and practical recommendations on operational performance, capacity and risk.

This is a senior leadership role combining strategic oversight with the ability to secure delivery through colleagues, managers and specialist providers. The postholder will establish clear responsibilities, standards and reporting, intervening directly where necessary and building capacity so that routine delivery does not depend on the CEO.

We're looking for a compassionate and resilient Service Manager to join our Domestic Abuse service located in Kent. No experience or personal care required, just the right values.

£37,669.00 per annum, working 40 hours per week.

2 year fixed term contract.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Look Ahead IDVA Managers provide a high-quality safe service to those at highest risk of domestic abuse.

The post holder will be responsible for leading a team that keeps the safety of victims of domestic abuse at the core of all processes. You will have overall responsibility for all clients accessing the service. The post holder will have good knowledge of the criminal justice system and an understanding of Marac protocols.

The manager will also raise awareness of male domestic abuse.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Ensuring all recording is completed including outcomes and closures in a timely manner.
• Developing multi agency partnerships with statutory and non-statutory partners in the sector.
• Carrying out regular supervisions with the team.
• Carrying out regular Casework Management with all staff.
• Completion of monthly case file audit.
• Oversight and management of IDVA caseloads in accordance with Safelives guidance.
• Managing and signing off the recording of safeguarding incidents.
• Oversight and sign off of client Safety and Support Plans and Dash Risk Assessments.
• Managing Commissioner expectations for the service.
• Developing productive relationships with partner organisations to improve service outcomes.
• Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
• Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times.

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team

What you'll bring:

Essential:

• IDVA qualification essential
• Have an excellent understanding of domestic abuse and working with male victims and the legal and civil remedies available to victims and survivors.
• Experience of managing a team dealing with frontline high risk domestic abuse clients essential.

About us:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Peabody is seeking a proactive and customer-focused Awaab’s Law Case Lead to join our Repairs Team. This key role is responsible for managing high-risk and urgent repair cases, ensuring compliance with Awaab’s Law and delivering positive outcomes for residents.

Key Responsibilities

• Manage complex and high-risk repair cases within statutory timescales.
• Act as the main point of contact for residents throughout their repair journey.
• Work closely with repairs teams, contractors and internal stakeholders to drive timely case resolution.
• Maintain accurate records and compliance reporting.
• Manage escalated cases involving health and safety risks, vulnerabilities and resident concerns.
• Identify service improvements and support continuous improvement initiatives.

About You

• Experience managing complex repairs, complaints, escalations or customer cases.
• Strong knowledge of repairs processes and case management.
• Excellent communication, stakeholder management and problem-solving skills.
• Highly organised, with the ability to manage competing priorities and deadlines.
• Strong IT skills, including Microsoft Excel and housing management systems.
• Empathetic, resilient and committed to delivering excellent customer service.

Additional Information

• An in-person assessment centre will be held at Ealing Gateway on Monday 5th October. 
• We are committed to an inclusive recruitment process and welcome requests for reasonable adjustments.

Join us as our Community Fundraising Manager (maternity cover) at The Grand Appeal, the Bristol Children's Hospital Charity and play a key role in growing our community fundraising programme. You will inspire and support individuals, schools, groups and organisations to raise vital funds through creative and engaging fundraising activities, while leading the strategy, development and delivery of our fundraising campaigns to maximise income and help make a lasting difference.

As Community Fundraising Manager you will:

• Work on strategy and ensure that targets are met within the community fundraising programme.
• Be responsible for the development and delivery of our diverse community fundraising portfolio, identifying opportunities to scale activity and maximise income.
• Oversee a range of established fundraising programmes such as Hot Dog Dash, Gromit’s Grand Read, our School’s Programme and our Christmas project – Shine Bright, while also developing innovative new campaigns to engage supporters.
• Be responsible for stewarding our high-level supporters and will be great at relationship building with a warm and engaging personality. 
• Thrive on meeting and inspiring the public through presentations and talks.
• Bring empathy, compassion and emotional intelligence to the role and be able to sensitively support and converse with families in difficult situations and guide their fundraising appropriately, offering the highest quality stewardship at all times.
• Line manage, motivate and inspire members of the Community team. Working closely together, you will manage workloads ensuring that all fundraisers are stewarded to the highest standard and ensure the team delivers key activities effectively.

If you are motivated by purpose, value and integrity, and want your work to have real-world impact, we would love to hear from you. While this is a fixed term contract there is potential for this to be extended depending on organisational requirements and growth. 

The closing date/time for applications is midnight on Wednesday 30 September 2026. 

We will be interviewing on a rolling basis from Monday 21 September and could close the vacancy early if a suitable applicant is appointed.

The Assist Team Manager is responsible for the end-to-end delivery of operational advice service contracts managed by Auriga and is responsible for effectively managing individual and team performance.

Responsibilities: 

• Management: You will line manage a team of direct reports, including setting clear objectives aligned to corporate strategy, conducting performance reviews, dealing with HR issues, providing support, coaching and technical supervision.Identify training needs and provide opportunities for team members to develop their skills and knowledge 

• Performance monitoring: Drive your teams individual and overall performance through monitoring, training, coaching and where needed the implementation of performance improvement plans.

• Resource Planning: Optimising resources in the Assist team, to ensure high quality, efficient and a cost-effective service. Effectively forecast the required FTE to achieve contractual requirements and assign tasks and monitor to ensure completed in a timely manner.

• Culture: Create a positive and engaging work environment that motivates team members to perform at their best 

• Contract Management: Contract delivery and onboarding of advice service contracts held by Assist, ensuring SLA’s and KPI’s are achieved. To include stakeholder management and regular reporting on performance; 

• Process Improvement and innovation: Identify and implement continuous improvements to process to ensure we are effective and efficient in our operations, to improve the customer journey of our beneficiaries, and to better achieve business objectives.
  
  Requirements: 

• At least two years’ experience of managing people, preferably within an advice sector setting, and be able to demonstrate a proven track record of success

• Experience of delivering outstanding customer service and process improvement, and be able to demonstrate the impact that you have achieved

• Demonstrable experience of managing teams remotely, using technology to support 

• Ability to demonstrate your leadership skills, and ability to motivate and manage the performance of your team, encourage them to achieve their full potential

• Excellent communication skills both verbal and written and be able to use your communication skills to create healthy relationships with your team and others. 

• The ability to work under pressure, manage and plan own workload and plan the workload of your team 

• Experience of managing contract performance and achieving excellent performance against SLA’s and KPI’s, be able to identify and react to any areas of concern and address 

• A good working knowledge of welfare rights and debt advice practices 

About Arthritis Action

Arthritis Action is the UK charity giving hands-on, practical help to improve the quality of life of people affected by arthritis. We offer an integrated self-management approach, which looks at both the physical and mental health impact of living with arthritis. We support people living with musculoskeletal conditions through healthy eating advice, mental health resources, pain management techniques, Online Groups, employment support, and exercise advice and resources.

We are looking for a Community and Events Fundraising Manager to lead Arthritis Action’s community and events fundraising programme, growing income and supporter engagement through innovative campaigns, challenge events, community partnerships and excellent stewardship. The role will identify new opportunities, build long-term relationships with supporters and community groups, and use data and insight to maximise participation, income and impact.

Purpose

This is a varied and rewarding fundraising management role, focused on developing and delivering an ambitious community and events fundraising programme that generates sustainable income, increases awareness of our work and builds long-term supporter relationships.

You will lead the development of community fundraising, supporting and inspiring individuals, families and community groups to raise funds for Arthritis Action.

Working collaboratively with colleagues across the Fundraising, Communications and Services Teams, you will help maximise fundraising income, increase engagement and ensure our supporters receive outstanding stewardship.

Key Responsibilities – the role will include but not be limited to:

• Lead the community and events fundraising programme, developing and delivering an ambitious annual programme that grows income, participation and supporter engagement.
• Develop and diversify income streams across community fundraising, challenge events, sponsored activities, individual fundraising and third-party events.
• Build strong relationships with community fundraisers and supporters, providing excellent stewardship, motivation and ongoing engagement to maximise lifetime value.
• Identify and develop new fundraising opportunities, including local community groups, schools, clubs, businesses and networks aligned with Arthritis Action’s mission.
• Develop compelling fundraising propositions and supporter materials that inspire individuals and communities to raise funds and champion Arthritis Action.
• Work closely with the Communications Team to promote events, tell powerful supporter stories and increase awareness, engagement and fundraising reach.
• Develop excellent supporter journeys, from initial recruitment and onboarding through to stewardship, recognition and re-engagement, using data and insight to improve retention.
• Measure and evaluate fundraising activity, reporting on income, participation, return on investment and supporter engagement, and using insights to continually improve performance.
• Collaborate across the organisation to ensure community and events fundraising supports Arthritis Action’s wider strategic objectives and increases engagement with people affected by arthritis.
• Representing the Charity at networking events to promote fundraising and meet contacts, travelling as appropriate within London and the rest of the UK.

Other Activities

• Ensure all fundraising activity complies with relevant legislation, regulations, safeguarding requirements and Arthritis Action policies.
• Keeping up to date the parts of the CRM and website relevant to community and events fundraising.
• Undertake other tasks relevant to the level of this position within the organisation.

PERSON SPECIFICATION

EXPERIENCE & SKILLS

• A track record in community and events fundraising - Essential
• Experience of building strong relationships and engaging supporters from a wide range of backgrounds - Essential                         
• Excellent oral and written communication skills including the ability to write in Plain English for a range of audiences - Essential
• Experience of balancing multiple priorities while maintaining excellent attention to detail - Essential
• Experience of monitoring and evaluating fundraising activity, and managing budgets - Essential
• An understanding of, and commitment to, Arthritis Action’s vision, mission, equal opportunities and diversity - Essential
• Database experience - Desirable

ATTRIBUTES

• Excellent interpersonal skills - Essential       
• A self-starter, able to work on own initiative where required - Essential
• Enthusiastic team-player with a can-do attitude - Essential
• Able and willing to travel within the UK - Essential

How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted. 

Applications should be received by 11:59pm on Monday 28 September 2026 at the latest.

Interviews will take place in the London office on Monday 5 October 2026.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert ahead of the deadline should we receive a sufficient number of applications.

Arthritis Action is an equal opportunities employer. We treat employees and job applicants in the same way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic origin, sexual orientation, religion or belief.

To identify new prospects (trusts, foundations, philanthropists, corporates) to support the development and strategic objectives of The Christie Charity.

To manage post-award impact and reporting requirements of The Christie Charity and work closely with the Grants Manager, who will focus primarily on the pre-award stage of the grant life cycle.

To source and share industry information across the Charity.

The role will be instrumental in both developing and expanding our prospect pipeline, identifying new opportunities and providing high-quality research materials to support our fundraising efforts.

WHY THE CHRISTIE CHARITY?

If you want to make a real difference to cancer patients and are ready to rise to the challenge of working for one of the most successful charities in the Northwest, this role could be for you.

The Christie Charity is a vibrant, fast moving, energetic organisation with a passionate team and a fantastic reputation. This is an exciting time to join The Christie Charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time.

We are an independent charity and everything we do is geared to supporting the renowned Christie hospital to ensure that cancer patients receive the highest level of treatment and care and have access to world leading research and technology. We provide enhanced services over and above what the NHS funds.

The Christie Charity operates from the same campus as The Christie NHS Foundation Trust.

Reconciliation Administrator - Property Services

Hybrid – London and homeworking

£35,202 - £39,333 pa

Are you an organised, solution-focused administrator with experience in financial reconciliation?

We are looking for someone to join the St Mungo’s Property Services Team as a Reconciliation  Administrator for a12 month fixed term contract, or secondment for internal candidates.

In the role of Administrator you’ll work as part of a busy team, leading on payment reconciliation, Schedule of Rates (SOR) validation and general repairs and maintenance administration support.   

Key responsibilities include:

• Processing property services related invoices and payments.
• Ensuring accurate contractor reconciliation against works completed, and resolving discrepancies.
• Using relevant IT systems and processes including our Asset Management System.
• Maintaining accurate repairs and financial data, producing reports, and identifying trends, risks, and areas for improvement.
• Providing effective administrative support and compliance, while providing high quality customer service, through shared inboxes and phonelines.  

You will join the team during a period of positive change, as we introduce new systems and processes to enhance our service. In this role you will be part of a team delivering a quality service that makes a real difference to our residents across multiple accommodation services.

Where you’ll be working

You will be required to work flexibly for at least 2 days per week from our Central Office in Farringdon, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

What we’re looking for

If you can demonstrate the following experience and skills, we'd encourage you to apply:

• Experience in financial reconciliation, invoice processing or payment control.
• Working knowledge of Schedule of Rates (SOR) and repairs processes.
• Experience using housing or repairs management systems.
• Strong organisational skills with the ability to manage competing priorities.
• Confident using Microsoft Office and other IT systems to complete administrative tasks.
• Ability to build positive working relationships with colleagues and external partners.
• A customer-focused approach to problem-solving and task prioritisation.

Experience in a housing, homelessness or charity setting is beneficial but not essential. Knowledge of housing options, including semi-independent and supported accommodation, would be an advantage.

We're looking for someone who takes ownership, works collaboratively and cares about making a positive difference to the people we support.

Closing date: 10:00 am on 22 September 2026

Interview and assessments will take place in October 2026

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

We're looking for the person to grow NHS charitable funds 🩷🩵💜

We're looking for a Head of Fundraising, a senior new role delivered in partnership with ELFT Charity, the NHS charity of East London NHS Foundation Trust.

This is the Charity's dedicated full-time fundraising post, and it marks a new phase of sustainable growth. You'll lead the day-to-day delivery of the fundraising strategy: building the relationships, propositions, campaigns and systems that grow support for work going beyond what core NHS funding can provide, across East London, Bedfordshire and Luton.

From community fundraising, grants and supporter development through to corporate partnerships and legacies, there is significant scope to shape and grow this function. You'll be employed by Compass Wellbeing CIC and work as an integral part of ELFT Charity.

If you bring broad fundraising experience, an entrepreneurial approach and the ability to turn ideas into compelling cases for support, we'd love to hear from you.

📍 East London, Bedfordshire & Luton | 🕐 Full-time, permanent | 💷 £50,000–£55,000

This is a fixed term contract of 3 months, for 21 hours per week. 

The Supported Housing Service Manager is responsible for leading and managing supported housing services, ensuring high-quality, safe, and person-centred support for residents with diverse needs, including mental health, young people, and LGBTQ+ individuals.

Key aspects of the role include:

• Providing both strategic oversight and operational management to ensure services are compliant, effective, and aligned with organisational objectives and contractual requirements.
• Embedding trauma-informed and psychologically informed approaches across services, enabling residents to develop independence, improve wellbeing, and achieve goals in employment, training, education, and life skills.
• Leading service performance, development, and growth while maintaining strong relationships with commissioners, landlords, and other stakeholders.
• Ensuring financial sustainability, regulatory compliance, and delivery of positive outcomes for residents.

The Services

Service 1 - Mental health supported housing service: Adults living with moderate to severe mental health conditions, many of whom have experienced trauma, social exclusion, homelessness, substance misuse or other complex needs. Some residents may present with behaviours associated with their mental health, including heightened anxiety, emotional dysregulation, suicidal ideation, self-neglect or periods of crisis. The successful candidate must be comfortable working within these settings. 

Service 2 - LGBTQ+ supported housing service. We provide both shared and self-contained accommodation, commissioned by LB Haringey, offering housing and tailored support to LGBTQI+ adults aged 25 and over.
This service supports individuals who may face challenges within mainstream homelessness provision due to their sexual orientation or gender identity, as well as those who have expressed a preference to live within an LGBTQI+-specific environment.

Our Organisation

Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. 

Accreditation Manager        

Salary: £58,000p.a.

Contract: Permanent

Hours: 37.5 hours per week 

Location: Wigan or Home Based with extensive travel throughout the UK and occasional international travel.

Keep Britain Tidy is one of the UK’s leading environmental charities. At a time when we are living in a world that is facing its greatest environmental challenges, the work we do has never been more important or more urgent.

About the role

This is a leadership role for someone who can combine strategic thinking, strong project management, commercial awareness and excellent stakeholder engagement. You will ensure our accreditation programmes continue to inspire participation, generate income and deliver measurable impact for people, places and the environment.

As Accreditation Manager, you will lead the strategy, growth and delivery of our accreditation programmes, ensuring they support accessible, high-quality places, promote wellbeing and sustainability, generate income and demonstrate measurable impact. You will oversee budgets, partnerships, quality assurance, impact reporting and programme teams, while acting as a senior contact for government, sector bodies, partners, customers and stakeholders in the UK and internationally.

We are looking for someone with strong leadership, project management and relationship-building skills, together with the confidence to work with senior stakeholders and represent the organisation externally. You will bring experience of managing budgets, developing commercial or partner-funded relationships, solving complex problems and leading teams to deliver high-quality outcomes.

Knowledge of the green spaces sector is essential, while knowledge of the coastal and hospitality sectors would be an advantage.

Benefits

All our roles benefit from generous holiday entitlement and pension contributions, including the opportunity to join the UK’s first net zero carbon pension scheme and to receive extra days leave for using alternatives to flights. You can view our range of benefits on our website.

Diversity & Inclusion

We are committed to building a diverse workforce and welcome applicants from all backgrounds including those from underrepresented groups.

If you need any reasonable adjustments throughout the recruitment process, please let us know. 

How to Apply

If this sounds like the perfect role for you and you’d like to help us make a difference, we’d love to hear from you.  Please review a copy of the full job description and ensure you meet the essential criteria before applying. 

After reading the application information, if you would love to work with us please continue to apply.

As part of the application process you will need to answer 3 sift questions relating to your relevant experience and submit your tailored CV which highlights how you meet the essential criteria of the role.  We also ask that you complete equal opportunities monitoring information as we want to try to make sure that our workforce is representative of the population and we are not excluding any community. Please note that this information will be held separately.

Please submit your application before the closing date.

The deadline for applications is 09:00 Monday 28 September 2026. Please note we reserve the right to close this vacancy early, so recommend that you submit your application at the earliest opportunity. 

Interviews will be held via MS Teams on 14 or 15 October 2026. 

If you require an in-person interview, please let us know. 

We have signed the pledge to always #ShowTheSalary for the roles that we advertise.

No agencies please.