Database and supporter care manager jobs

Providence Row has supported people facing homelessness in East London since 1860. Our Day Centre is often the first place people come when they need help. It is a space where people can eat, shower, speak to staff, and be welcomed with dignity.

As a Day Centre Assessment & Reconnection Worker, you will play a key role at that first point of contact. You will ensure people are welcomed calmly, understood quickly, and supported to access the right pathway. This is a role focused on assessment, decision-making, and connection rather than ongoing casework.

You will also support geographical reconnection where appropriate, including accompanying clients to local authorities across London, ensuring plans are realistic, safe, and grounded in dignity.

The ideal candidate 

• Experience working with people affected by homelessness or multiple disadvantage.
• Confidence carrying out trauma-informed assessments and making clear, proportionate decisions.
• Understanding of housing pathways, rough sleeping processes, and local connection rules.
• Ability to remain calm and boundaried in challenging or fast-paced environments.
• Strong communication skills and the ability to build trust quickly.
• Good organisational skills and confidence using IT systems and databases.

Desirable

• Experience in a day centre, drop-in, or similar frontline setting.
• Knowledge of local authority homelessness duties and processes.
• Experience supporting reconnection or working across borough boundaries.
• Lived experience of homelessness or working alongside peer-led approaches.

What you'll be doing 

• Provide a calm and respectful welcome – create a steady, inclusive environment where people feel seen and understood from the moment they arrive.
• Carry out triage and assessment – hold light-touch front-of-house conversations and complete holistic, trauma-informed assessments where needed.
• Connect people to the right support – refer into Advice & Support, health, substance use, safeguarding, and progression pathways.
• Support reconnection across London – plan and carry out safe, informed reconnections, including accompanying clients to local authorities where appropriate.
• Work alongside volunteers and peers – model strong practice and support a consistent culture of dignity and hospitality.
• Record clearly and consistently – ensure all contact, decisions, and pathways are accurately recorded to support continuity and learning.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply
Please upload your CV with a covering letter, detailing how you meet the job specification by Friday 28 Aug 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Job Title: Fundraising Manager

Contract: Permanent

Salary: £40,000

Hours per week: 28 hours 4 days per week

Annual Leave: 25 days plus bank holidays (Pro Rota)

Role Description

The Senior Fundraising Manager will play a key strategic role in supporting the mission and ministry of St Edmundsbury Cathedral by developing and delivering a diverse range of fundraising activities, with a particular focus on Trusts and Foundations, major funding opportunities, donor stewardship and the growth of sustainable income.

Working closely with the senior leadership team, the role will identify and develop new funding opportunities, build strong relationships with Trusts and Foundations, and lead the preparation and submission of high-quality funding applications and reports. The postholder will also oversee the Cathedral’s Patron and donor relationships, legacy and regular giving activity, and provide strategic oversight of major fundraising events and initiatives.

Key Responsibilities

Legacy and Appeals

• Support and develop the Cathedral’s legacy giving strategy, helping to encourage and secure gifts in wills.
• Work with colleagues and volunteers to develop appropriate legacy communications and stewardship activity.
• Provide strategic support for the delivery of fundraising appeals, including the biennial ‘Gift Day’.
• Review and evaluate fundraising appeals, identifying opportunities to improve engagement and income.

Trusts and Foundations

• Develop and implement a Trusts and Foundations fundraising strategy to increase income and diversify the Cathedral’s funding base.
• Research and identify new Trusts, Foundations and other institutional funding opportunities aligned with the Cathedral’s mission, ministry and strategic priorities.
• Develop and maintain strong relationships with existing and prospective Trusts and Foundations, ensuring effective stewardship and ongoing engagement.
• Lead the development and submission of high-quality funding applications, working with colleagues across the Cathedral to gather relevant information, budgets, impact measures and supporting evidence.
• Maintain a comprehensive pipeline of funding opportunities, applications, deadlines and outcomes.
• Ensure funders receive timely, accurate and engaging updates on the impact of their support.
• Develop compelling cases for support and funding proposals for a range of projects and priorities.
• Support colleagues with grant applications where appropriate, providing guidance on funder requirements, application development and reporting.
• Monitor changes in the funding landscape and identify emerging opportunities for the Cathedral.

Donor Acknowledgement and CRM Management

• Maintain accurate and up-to-date donor records in the fundraising CRM database, Donorfy, including donation history, communications and engagement activity.
• Ensure appropriate systems and processes are in place for effective donor stewardship and relationship management.
• Produce reports and analysis from Donorfy to support fundraising planning, decision-making and income monitoring.
• Ensure donors and Patrons are thanked and acknowledged appropriately and in a timely manner, including personal correspondence and letters from the Dean where appropriate.
• Use donor data and insight to identify opportunities for increased engagement, retention and income.

Planned and Regular Giving

• Work with the Planned Giving Committee to develop and implement a strategy for increasing regular giving.
• Develop communications that encourage supporters to become regular givers.

Patrons and Donors

• Manage and develop relationships with existing Patrons and key donors, ensuring high standards of engagement through regular communications, including e-newsletters, invitations and other appropriate engagement activities.
• Oversee the delivery of the Cathedral’s Patron events, including the Patrons’ Carol Service, Spring Trip and Summer Garden Party, working with colleagues to ensure events are delivered to a high standard.
• Monitor Patron membership, renewal dates and income, ensuring effective processes are in place for timely renewal communications.
• Work closely with the Finance Department to ensure Patron income and donations are accurately recorded and reconciled.
• Develop and implement strategies to grow the Cathedral’s Patron network and strengthen relationships with existing supporters.
• Identify opportunities to deepen donor engagement and develop supporters towards increased giving and longterm involvement with the Cathedral.

Major Fundraising Initiatives and Events

• Provide fundraising leadership and strategic oversight for major Cathedral fundraising initiatives and projects as required.
• Support the delivery team of the Abbey of St Edmund, Reborn Project, providing fundraising expertise and advice as required.
• Oversee the fundraising strategy and income generation associated with major fundraising events, including the Grand Nave Autumn Ball, ensuring that events have clear fundraising objectives and deliver against agreed targets.
• Work collaboratively with colleagues responsible for event planning and delivery, providing strategic fundraising direction, supporter engagement and stewardship.
• Ensure that income and expenditure associated with fundraising events and initiatives are accurately recorded and monitored.
• Evaluate fundraising activity and provide recommendations to maximise future income and supporter engagement.

Strategy, Planning and Reporting

• Contribute to the development and implementation of the Cathedral’s overall fundraising strategy and annual fundraising plans.
• Set and monitor fundraising targets across relevant income streams, providing regular updates to senior colleagues and relevant committees.
• Use fundraising data, research and analysis to identify opportunities for growth and inform strategic decisionmaking.
• Prepare reports for senior leadership, Trustees and relevant committees as required. Work collaboratively across the Cathedral to ensure fundraising opportunities are identified and developed effectively.
• Ensure all fundraising activity reflects the mission, values and ethos of St Edmundsbury Cathedral and is undertaken with the highest standards of professionalism and integrity.
• Ensure compliance with relevant fundraising regulations, GDPR and data protection requirements, and best practice in donor stewardship.
• Support and develop a culture of fundraising across the Cathedral, encouraging colleagues to recognise and maximise opportunities for philanthropic support.

Person Specification

Essential Qualities

Qualifications

• Degree-level education or equivalent professional experience.
• Evidence of continuing professional development in fundraising or a related field.

Experience

• Significant experience in fundraising or income generation roles, with a proven track record of securing income and meeting or exceeding fundraising targets.
• Proven experience of developing and managing relationships with Trusts and Foundations and other institutional funders.
• Demonstrable experience of researching funding opportunities and developing successful grant and funding applications.
• Experience of managing donor relationships and delivering effective stewardship and engagement programmes.
• Experience of developing and delivering fundraising strategies across a range of income streams.
• Experience of managing or overseeing fundraising campaigns, appeals or events.
• Experience of using fundraising data and CRM systems to support donor management, reporting and strategic decisionmaking.
• Experience of monitoring and reporting on restricted and unrestricted funding.
• Experience of preparing funding reports and ensuring compliance with funder requirements.

Knowledge

• Strong understanding of Trusts and Foundations fundraising and the wider fundraising landscape.
• Good understanding of a range of fundraising income streams, including individual giving, Trusts and Foundations, major donors, corporate and community fundraising.
• Knowledge of fundraising regulations, GDPR, data protection and ethical fundraising practices.
• Understanding of budgeting, financial planning and monitoring in relation to fundraising.
• Understanding of effective donor stewardship, cultivation and relationship management.
• Knowledge of the principles and importance of legacy and regular giving.

Skills and Abilities

• Excellent written and verbal communication skills, with the ability to produce compelling funding proposals, cases for support, reports and donor communications.
• Strong relationship-building and interpersonal skills, with the ability to build credibility and maintain positive relationships with funders, donors, Patrons and colleagues.
• Strong research and analytical skills, with the ability to identify and assess new funding opportunities.
• Excellent project management and organisational skills, with the ability to manage multiple priorities, deadlines and funding applications effectively.
• Ability to use data and insight to inform fundraising decisions, monitor performance and measure impact.
• Ability to manage and maintain accurate records using a CRM system such as Donorfy.
• Ability to work collaboratively across teams and influence colleagues to support fundraising objectives.
• Ability to oversee and provide strategic direction to fundraising activities and initiatives.

Personal Qualities

• Highly motivated, proactive and results-driven.
• Strategic and creative thinker, with the ability to identify and develop new fundraising opportunities.
• Excellent attention to detail and a high level of accuracy.
• Ability to work independently, use initiative and take responsibility for delivering agreed objectives.
• Ability to work collaboratively as part of a team and build effective relationships across the organisation.
• Resilient, flexible and able to manage competing priorities and work effectively under pressure.
• Professional, trustworthy and committed to the highest standards of integrity and ethical fundraising.
• Commitment to the values and mission of St Edmundsbury Cathedral.
• Sensitive to the Cathedral’s core mission as a place of worship, outreach, welcome and care.
• Willingness to work varying hours for fundraising activities and functions, including occasional evenings and weekends, as required.

Desirable

Qualities Qualifications

• Relevant professional fundraising qualification, such as a qualification from the Chartered Institute of Fundraising.

Experience

• Experience of working with high-net-worth individuals, major donors or philanthropic supporters.
• Experience of securing significant gifts or grants from Trusts and Foundations.
• Experience of fundraising within the Church of England or another faith-based organisation.
• Experience of working in a heritage, cultural, charitable or not-for-profit organisation.
• Experience of overseeing fundraising events or major fundraising initiatives.

Skills and Knowledge

• Knowledge of the funding landscape relevant to heritage, faith, community or charitable organisations.
• Experience of public speaking and presenting to donors, funders, committees or other stakeholders.
• Knowledge of legacy fundraising and planned giving.
• Experience of using Donorfy or a similar fundraising CRM system.

Fundraising Executive- National Events

Location: Central Bristol or flexible with home working
Salary: £27,000 (pro-rata)
Contract: 9-month fixed-term contract from start date
**All applications must be sent with a CV and cover letter to be considered**

Join us and help make a difference

At Meningitis Research Foundation, we’re working towards a world free from meningitis. Every day, our teams support people and families affected by the disease, while driving research, awareness and global change. We are looking for a passionate and motivated National Events Executive to join our friendly and dedicated fundraising team.

About the role

We are hiring for this role to expand our capacity to deliver our National Events for a fixed period. You will support a portfolio of successful national events. You will be involved in all aspects of the event cycle from marketing and participant recruitment to supporter stewardship and race day logistics. Full training will be provided to help you succeed in this role.

Responsibilities include:

· Deliver best-in-class stewardship (across phone, email, SMS and post) to ensure supporters have the best experience with Meningitis Research Foundation

· Deliver marketing and recruitment strategies to ensure we reach our targeted number of participants for each event

· Lead on a selection of national events – plan, deliver and evaluate these with the support of your line manager

· Inspire individuals with a connection to the cause to take on events for Meningitis Research Foundation to support our vision of a world free from meningitis

About you

We are looking for someone who is enthusiastic, organised and motivated by making a difference. To be successful in this role, you will need to:

· Have excellent written and verbal communication skills, be a strong networker and be confident speaking over the telephone

· Have good organisational and administrative skills

· Be able to prioritise, juggle multiple tasks and work to deadlines

· Be an effective team player with an ability to build strong working relationships

· Be able to demonstrate our organisational values in all areas of your work

Why join us?

We offer a supportive and inclusive working environment with opportunities for development.

· 25 days annual leave + bank holidays

· 6% employer pension contribution

· Employee Assistance Programme

· Employee volunteering opportunities

· Flexible working

· Full training provided to support your success in the role

Application process

All applications must include a cover letter and up-to-date CV. Please link your skills and experience to the person specification in the job pack.

Our internal recruitment team will review your application and reach out to you if they feel you are suitable for the role to organise an interview.

Application closing date: Sunday 9th August 9pm

We advise you to submit your application early - early applications have the strongest chance of securing an interview.

Interview format: 1-stage interview

Interviews will commence the week commencing the 17th of August.

Location: Bristol office, hybrid (minimum two days a week in the office)

Salary: £38,456 per year (Band F)

Job Type: Full-time (37.5 hours a week), fixed term for 12 months with the possibility of extension

The role:

Every year CSE's advice service helps thousands of people to cut their energy bills, improve their homes and stay warm. Thousands more struggle with cold homes and unaffordable bills without ever knowing that free, expert advice is available. This role exists to change that.

As Marketing Manager, you will grow awareness of, and referrals to, CSE's energy advice services across both B2B and B2C audiences. You will build relationships with the professionals and community organisations best placed to refer people to us and develop campaigns that reach householders directly.

You will own a sustained marketing plan, produce high-quality materials and measure your impact. Reporting to the Head of Communications, you will work closely with colleagues across Communications and our Household Energy Services team. It is a creative, fast-moving environment where good ideas get acted on.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Develop and maintain a sustained, practical marketing plan for CSE's advice services, covering referrer engagement (B2B) and direct-to-public activity (B2C).
• Work with Household Energy Services project managers to set clear objectives and targets, and report on performance.
• Research and map the professional referrer landscape, identifying the right intermediaries for each project area.
• Build and maintain a segmented referrer database and lead a proactive outreach programme, re-engaging lapsed partners.
• Develop messaging and materials that help referrers understand our advice services and promote them confidently to their clients.
• Deliver public-facing campaigns across print, community and digital channels, including activity reaching people who are digitally excluded.
• Work with the Digital Communications Manager on project-specific digital activity, including Google Ads, website content and email campaigns.
• Produce print-ready materials independently in Canva or Adobe Creative Suite, in line with CSE's brand and co-branding guidelines.
• Own marketing measurement for the advice services, using data to inform decisions and make the case for investment.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

About you:

Essential attributes for this role include:

• Three to five years' experience in a marketing role, with responsibility for planning and delivering campaigns or marketing programmes.
• Experience of marketing to two distinct audiences: professional intermediaries (B2B) and members of the public (B2C).
• Experience of building and managing relationships with external organisations or referral networks.
• Experience of producing print-ready materials independently in Canva and/or Adobe Creative Suite, working to brand and style guidelines.
• A strong communicator, able to turn complex information into clear, accessible content for non-specialist audiences.
• Analytical – able to interpret data, identify what is working and make evidence-based recommendations.
• Organised and self-directed, able to manage a varied workload across projects with minimal supervision.
• Able to manage a marketing budget, track spend and demonstrate value for money.
• Proactive and self-motivated, with genuine empathy for CSE's mission and the communities we support.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

Benefits:

CSE offer a range of other benefits including:

• You will be entitled to 25 days' paid holiday (plus statutory holidays)
• Company pension scheme with 8% employer and 6% employee contributions
• Subsidised bike purchase and Tech Scheme
• Life Assurance
• Health Cash plan
• Retail discounts
• Discounted breakdown cover and many more.
• We will pay fees and expenses on relevant training courses.
• We are flexible with working hours and will discuss this openly if you are invited to interview.

How to apply

To apply, please download and complete the application form available from our website and send it to our Jobs email address (found in candidate pack). Your application should demonstrate your suitability against the criteria in the person specification and job description. CVs and supporting letters will not be considered.

Purpose of the role

The Project Manager will lead the delivery of MindOut's National Lottery Heritage Fund project, Speaking Our Minds: MindOut 25+ Years and LGBTQ Mental Health, an innovative 18-month heritage programme documenting, preserving and sharing over 25 years of LGBTQ mental health history.

Working with LGBTQ communities, volunteers, staff, former service users, heritage partners and community organisations, the postholder will oversee all aspects of project planning, delivery, evaluation and legacy. This includes oral history collection, digital archiving, volunteer management, community engagement, public exhibitions and dissemination activities.

The Project Manager will ensure the project is delivered safely, ethically and inclusively whilst meeting all National Lottery Heritage Fund outcomes, budgets, milestones and reporting requirements.

This is an exciting opportunity to lead a significant LGBTQ heritage project that will create a lasting record of community resilience, mental health activism, peer support and social change.

Role description

You will bring the experience, confidence, organisational skills and values required to lead a complex community heritage programme involving lived experience storytelling, volunteer participation, community partnerships and public engagement.

Main Tasks

Project Management

· Manage the set up and delivery of a new Speaking Our Minds project in a medium-size charity.

· Develop and maintain detailed work plans, project timelines, budgets, risk management and ensure milestones and National Lottery Heritage Fund requirements are met.

· Provide regular progress reports in line with project timeline, budgets and outcomes for the Charity Director

· Ensure all project activity is delivered in accordance with MindOut's organisational policies.

Community Participation & Co-production

· Establish and facilitate a Community Advisory Group to guide project development and decision-making.

· Design and deliver co-production workshops, reflection sessions and community consultation activities centring values such as co-production, lived experience and trauma aware with diverse participation and inclusion.

Oral History & Heritage Collection

· Lead the collection of a minimum of 25 oral histories documenting LGBTQ mental health heritage.

· Ensure interviews are conducted ethically and in accordance with Oral History Society guidance and project protocols.

· Coordinate transcription, metadata creation, cataloguing and archive preparation.

· Oversee collection of photographs, documents, memorabilia and contextual materials that support interpretation of MindOut's history.

· Ensure safeguarding, consent and ethical storytelling principles are followed throughout the collection process.

Volunteer Recruitment & Management

· Recruit, train, supervise and support project volunteers.

· Develop clear volunteer roles and learning opportunities.

· Coordinate volunteer involvement in oral history, outreach, events and heritage activities.

· Ensure volunteers receive appropriate induction, support and supervision.

· Create an inclusive and positive volunteering experience that builds skills and confidence.

Heritage Preservation & Digital Archiving

· Work with Queer Heritage South, The Keep and other partners to ensure heritage materials are preserved to recognised standards.

· Oversee processes for cataloguing, digital storage and archival preparation.

· Ensure heritage materials are managed according to agreed metadata, accessibility and licensing requirements.

· Support the creation of sustainable heritage systems and organisational learning that continue beyond the project lifespan.

· Contribute to the development of MindOut's long-term heritage strategy and legacy planning.

Events, Exhibitions & Public Engagement

· Deliver a programme of public engagement activities and community events.

· Coordinate the development of exhibitions, digital outputs and learning resources.

· Work collaboratively with partners including Photoworks and heritage organisations.

· Support communications and promotional activity alongside the Communications Co-ordinator.

· Ensure all events are well planned, accessible and effectively evaluated.

Partnership Development

· Build and maintain strong relationships with heritage organisations, archives, universities, community groups and cultural partners.

· Act as the principal contact for external project partners and commissioned specialists.

· Represent MindOut at meetings, conferences and partnership events.

· Develop opportunities for future collaboration and sustainability beyond the funded project period.

Monitoring, Evaluation & Reporting

· Maintain project monitoring systems and data collection processes.

· Work with the external evaluator to assess outcomes and impact.

· Produce regular reports for the Charity Director, Trustees, Advisory Group and funders.

· Monitor budgets, risks and project performance.

· Ensure learning and evaluation are embedded throughout the project lifecycle.

Full details and job spec please view attached document.

Interviews to be held 26th & 27th August.

Supporter Care Manager
Salary: £38,000 - £42,000
Location: Hybrid working, with 2 days per week in the office
Contract: Permanent

Make every supporter interaction count

Our client is looking for a passionate and experienced hands-on Supporter Care Manager to lead their supporter services function and help deliver an outstanding experience for their supporters.

This is an exciting opportunity to join a purpose-driven organisation where supporter relationships are central to achieving meaningful impact. You will lead and develop a high-performing supporter care service, ensuring every enquiry, donation, thank you and interaction is handled professionally, efficiently and with exceptional attention to detail.

Working closely with fundraising colleagues and external suppliers, you will play a key role in strengthening supporter engagement, improving retention and helping maximise fundraising income through excellent service delivery and continuous improvement.

What we're looking for

• Significant Supporter Care experience within a charity.
• Experience managing and motivating a supporter care or customer service function.
• Experience using a CRM or relationship database.
• Strong project management and organisational skills.
• Excellent communication skills, both written and verbal.
• The ability to build positive relationships with colleagues, supporters and external stakeholders.
• Experience analysing performance data and reporting on key metrics.
• A proactive and solutions-focused approach to problem solving.
• The ability to prioritise competing demands and work accurately under pressure.
• A commitment to delivering an outstanding supporter experience.
• A collaborative approach and willingness to support colleagues across a busy fundraising environment.

Closing date:  14th Aug

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Join us in helping to prevent avoidable blindness across the Holy Land. As our Fundraising Operations Officer, you'll play a pivotal role in supporting fundraising activities, delivering exceptional donor care, coordinating events and appeals, and ensuring the smooth running of our UK office. This is an exciting opportunity for an organised, proactive and people-focused individual to build strong supporter relationships and help grow the voluntary income that enables St John of Jerusalem Eye Hospital Group to transform lives through expert eye care.

Make a meaningful difference with Catalyst and the Women’s Support Centre, helping women across Surrey build safety, recovery and independence through trauma-responsive advocacy.

We’re looking for a compassionate and skilled Recovery Worker to provide high-quality support to women affected by substance use, trauma, multiple disadvantage, and contact with the criminal justice system. Working across Surrey, you will offer one-to-one and group support, manage a caseload, complete risk assessments and safeguarding referrals, and work closely with partner agencies to ensure women receive joined-up, person-centred support.

This is a rewarding opportunity to use your experience in substance use, trauma-informed practice and women-specific provision to support positive change. You’ll be part of a values-led charity with a welcoming, non-judgemental ethos, committed to kindness, integrity and commitment in everything we do.

Location Based at our Women’s Support Centre in Woking and working across Surrey as required

Salary £31,130

Work Pattern 35 hours across Monday – Friday

Contract Permanent

About Catalyst Support

Though Community, Specialist and Outreach services, we support recovery, mental health and wellbeing – together every step of the way.

Key Responsibilities

• Provide high-quality, trauma-responsive advocacy and support to women in contact with, or at risk of being in contact with the criminal justice system with a specific focus on Substance Use and Trauma. 
• Design, coordinate and deliver one to one and group interventions to assist women to achieve their goals.  
• Complete safeguarding referrals where appropriate and support women’s safety through involving them in the safeguarding process. 
• Take a collaborative multi-agency approach to supporting women, including representing and supporting women at multi-agency meetings. 
• Involve women in the design and delivery of interventions, ensuring that they are at the heart of the work at all times. 
• Undertake all aspects of case management and recording including developing and documenting individual support plans with women.   
• Work in line with Data Protection legislation, maintaining confidential service-user records of interventions and contact details.
• Complete client work in line with the Women’s Support Centre’s core values.
• Ensure women are supported to achieve independence though structured intervention planning and strengths-based support and appropriate onward referrals.
• Support in the collation and production of reports as requested, including ensuring that appropriate recording, monitoring and evaluation of work is completed to set deadlines. 
• Develop and utilise a variety of strategies to communicate effectively with women using our services, colleagues, external organisations, stakeholders and the general public.
• Be responsible for establishing and maintaining professional relationships internally and with other relevant statutory and voluntary sector agencies.
• Develop educational materials to support women and external partners to better understand Substance Use. 
• Attend and prepare for regular line management meetings, including performance development reviews. 
• Attend regular clinical supervision. 
• Take responsibility for self-care and managing vicarious trauma, promoting the importance of self-care both internally and externally. 
• Maintain up-to-date knowledge and awareness of developments in relevant public policy and legislation by attending relevant training courses, meetings and conferences.   
• Maintain and improve competencies through continuous professional development. 
• Abide by all organisational policies, codes of conduct and practices. 
• Support and promote inclusion, diversity and equality of opportunity in the workplace. 
• Treat with confidentiality any personal, private or sensitive information about individual organisations, clients, staff and project data. 

About you

We are looking for someone who:

• Has significant experience supporting women affected by substance use, trauma and multiple disadvantage.
• Understands the impact of trauma, offending, homelessness, mental health needs and contact with the criminal justice system.
• Can work in a trauma-informed, strengths-based and non-judgemental way.
• Is confident engaging, motivating and advocating for women with complex and intersecting needs.
• Has up-to-date safeguarding knowledge and can respond calmly and appropriately to risk.
• Can manage a caseload, prioritise workload and keep accurate, factual case records.
• Communicates clearly with clients, colleagues, partner agencies and stakeholders.
• Works well independently and as part of a flexible, supportive team.
• Is passionate about women-specific provision, social justice, equality, diversity and inclusion.
• Is resilient, reflective and committed to ongoing learning, self-care and professional development.
• Is able to travel across Surrey for outreach appointments and partnership meetings.

Benefits 

• 26 days annual leave plus bank holidays (increasing with service)
• Pension scheme and access to Simply Health (including optical, dental and counselling sessions)
• Birthday leave, employee discounts, and flexible working wherever possible
• Supportive probation, sick pay after probation and access to our employee assistance programme

Safeguarding & Checks

Please note past drug and/or alcohol or criminality history will not necessarily discount you from undertaking this role. We encourage applications from people with lived experience where appropriate

All applicants must have a valid right to work in the UK

Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment. Please let us know if you require any adjustments to support your application.

Please note, this post is open to female applicants only – Equality Act 2010, Schedule 9, Part 1 applies.

Programme Finance Manager

Manchester, UK

Starting salary for this position is £41,628 per annum (plus contributory pension)

 

About MAG:

MAG (Mines Advisory Group) is an international humanitarian organisation based in Manchester, UK, and working in 32 countries. We remove landmines and unexploded ordnance to release safe and productive land for communities, and work to reduce the threat of armed violence by supporting governments to safely manage weapons and ammunition. In 1997, MAG was a co-recipient of the Nobel Peace Prize for our work campaigning for the Anti-Personnel Mine Ban Convention.

 

About the role:

Reporting to the Head of Programme Finance, you will provide effective financial business partnering to MAG’s Regional and Country Programmes, Strategic Partnerships team and other key internal and external stakeholders. You will ensure the delivery of high quality financial information and support across multi-regional and multi-country activities, enabling informed decision making, strengthening ways of working and supporting the effective financial management of MAG’s multi-country contracts. You will work with your key stakeholders to ensure that contracts deliver value for money and remain compliant with donor and statutory requirements. This role is a key enabler to MAG’s global operations, ensuring that we can deliver on our mission to save lives, ease suffering and enable sustainable development.

Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to safeguarding and background checks on our website.

MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

 

About you:

You will be a finance professional with significant experience in either commercial or NGO environments, including preparation of business planning in complex scenarios and multiple currencies. You should be curious and risk aware, with strong analytical and evaluation skills, the ability to gather information from diverse sources tactfully and convert findings into detailed, actionable solutions. You will be a strong communicator over a range of mediums, able to engage stakeholders from varied backgrounds in a clear and constructive way. You should have strong experience of using mid-range accounting systems and reporting tools (e.g. PS Financials, Sage, SUN etc.), and advanced knowledge of of Microsoft Excel and database reporting tools to add value to business processes and reporting. You will be skilled in proactive problem-solving and have an innovative and solution-oriented approach, along with the flexibility to travel to remote and insecure locations at short notice.

We’re looking for someone with:

· Strong experience of financial management, analysis and reporting

· Advanced analytical and problem solving skills

· Effective financial business partnering and stakeholder management skills

· Experience managing multi-country, donor-funded contracts or complex grants

 

Benefits and Further Information:

• Salary: £41,628 per annum and this increases with service.

• Pension: MAG has a salary sacrifice group personal pension plan in place, and matches employee’s contributions up to 5%.

• Leave: We recognise our staff work hard and need the appropriate time out to stay motivated. Annual Leave starts at five weeks each year and increases with service to six weeks.  We also offer paid sick leave, and the amount of the entitlement increases with service. Once you’ve been with MAG for two years, you’re entitled to 13 weeks. MAG also has policies on compassionate leave, flexible working and family leave, including maternity, paternity, adoption and surrogacy leave.

• Insurance: MAG provides personal accident insurance and life assurance to all staff, as well as medical and repatriation insurance for any period spent overseas whilst working for MAG.

• Professional Subscriptions: MAG will pay for the cost of your annual subscription/membership fee for one professional body in certain circumstances.

• Employee Assistance Programme: MAG offers free access to Health Assured, a service providing 24/7 confidential support and expert advice on a wide range of issues.

This role is based in the UK, therefore, a pre-existing right to work in the UK is a requirement and MAG will not be able to sponsor visa applications. Please note that if you have not declared your right to work in the UK on your application, we will not be able to consider you for this role.

We are happy to receive flexible working and job share requests in your application. If you are applying with an existing job share partner email us at recruitment [@] maginternational [.] org for further guidance. 

HOW TO APPLY

Please apply by submitting an application detailing your suitability for the role through the link below before the closing date of 12:00 (midday) on Monday 17th August 2026.

ABOUT CAUDWELL CHILDREN

We are seeking an experienced and enthusiastic Volunteer Manager (maternity cover) to join our dedicated, experienced and growing team of professionals as we embark on a journey of expansion.

Established in 2000, Caudwell Children aims to change people’s lives, change the way society perceives and treats disabled and autistic people and change the way that charities operate, through the provision of child-centred practical and emotional services, passionate campaigning and demonstrating best practice.  We believe in a world where disabled and autistic children have the choice, opportunity, dignity and understanding they deserve #jointhechange and help us in our mission!

Our facilities provide a state-of-the-art base within the grounds of Keele University, Staffordshire, with the option of informal homeworking arrangements up to 40% of working week after passing probation.

POST OUTLINE

This is an impactful role working in a supportive and collaborative environment. The Volunteer Manager is responsible for implementing a sustainable volunteer strategy, onboarding journey and programme across the charity. This varied role oversees the promotion of volunteering, internal and external relationship building, all stages of volunteer recruitment, HR checks and onboarding and the coordination of an effective volunteer mandatory training programme. This role is responsible for organising recognition programmes, guiding departments on how to manage and retain volunteers, maximising the use of volunteer resources and ensuring volunteers have a rewarding experience whilst also positively contributing to the organisation objectives to provide vital services to the families of disabled and neurodivergent children. This role is also responsible for the line management of the Volunteer Administrator. This is an exciting opportunity for someone who shares our commitment to making a meaningful difference and who can truly embody our core values:

• Ambition – We dream BIG… then make it happen
• Dedication – We go the extra mile… for every child
• Inclusivity – Unique, but UNITED

The successful candidate will bring enthusiasm, professionalism and a collaborative spirit, contributing to a culture where every child, colleague, donor and stakeholder feels valued, supported and inspired to thrive.

MAIN DUTIES & RESPONSIBILITIES

• Lead and inspire a positive culture of volunteering within the organisation.
• Implement the Charities Volunteer Strategy and continually develop the volunteer onboarding journey and programme. 
• Liaise with departments to establish volunteer support requirements and create volunteer role descriptions.
• Continually review the recruitment plan and pipeline, analysing existing data to understand patterns, ensuring volunteer diversity.
• Promote and market Caudwell Children volunteer roles nationally with the support of the team, reaching wider audiences, using a range of recruitment methods such as online recruitment platforms, social media, local community groups, etc.
• Attend volunteer recruitment events across Staffordshire, such as university career fayres, including delivering presentations to promote volunteering and placements.
• Attend volunteer networking events
• Coordinate and lead informal volunteer interviews to identify suitable volunteer candidates.
• Responsible for overseeing references checks, ID and DBS checks in line with DBS regulation and to comply with safer recruitment policies
• Process onboarding paperwork, updating our volunteer database and auditing  volunteer records to ensure they are up to date with DBS checks, mandatory training, medical records and emergency contact details.
• Oversee DBS renewals, DBS Destruction notices, annual medical updates and mandatory training reminders.
• Lead volunteer support plan discussions with new volunteers to discuss reasonable adjustments and support we will put into place where they have disclosed a medical condition or disability.
• Coordinate and oversee the induction and mandatory training for newly appointed volunteers, delivering the mandatory charity training session in collaboration with the Learning and Development Manager.
• Working with departments to advise them on how to deliver an effective training and mentoring programme in order to establish a cohesive infrastructure of motivated volunteers, in collaboration with the Learning and Development Manager.
• Deliver volunteer management training and advice to departments on how to  support, mentor and motivate volunteers, ensuring regular supervisions are carried out by departments.
• Lead monthly catch ups with department heads to discuss the activity of volunteers and department needs.
• Monitor and evaluate all aspects of volunteer activity to ensure effectiveness. Conduct continuous evaluation of the volunteer programme, organising surveys and volunteer forums to gather feedback
• Responsible for checking volunteer expense forms.
• Design and organise formal or informal activities to recognise the contributions of volunteers to the organisation, including parties, social media recognition posts, volunteer case studies, volunteer awards, etc.
• Review and update if appropriate volunteer policies, procedures, risk logs and standards of volunteer service across the organisation ensuring compliance with relevant legislation.
• Ensure the Volunteer Department is compliant with ISO requirements by annually reviewing standard volunteer documents due to renewal.
• Produce regular reports using volunteer data on volunteer recruitment, onboarding, activity and participation.
• Create month end board level reports, interact at Board level, to highlight progress against the Volunteer Strategy.
• Line Manage, supervise and mentor the employee: Volunteer Administrator.
• Help to facilitate and develop the corporate volunteering opportunities in collaboration with the Business partnerships team who lead on the Charities Corporate Social Responsibility offer.
• Maintain and develop the current placement offer for student volunteers recognising the contribution to a sustainable volunteer strategy, and coordinating placement project plans and timetables.
• Deal with any complaints or issues involving volunteers in the appropriate manner and take action where necessary. 

Other:

• Communicate with children, families and all stakeholders in a way that respects their views, autonomy and culture in full compliance with the Equality & Diversity Policy. 
• Uphold the principles and practice of customer care and continuous improvement.
• Maintain confidentiality and Data Protection and at all times work in accordance with General Data Protection Regulations 2018.
• Have an awareness of relevant health and safety regulations and legislation, being responsible for your own health and safety and that of anyone else whom your acts and omissions may affect.
• Report any concerns of potential abuse of a service user in line with the Safeguarding Policy and procedures.
• Ensure maintenance and security of physical, financial and information resources.
• Demonstrate commitment to ongoing personal and professional development. 
• Keep comprehensive and accurate records in relation to your role and in accordance with policies and procedures.
• Attend training as appropriate to the role, applying knowledge gained to the workplace.
• To work effectively and collaboratively as a member of the team, building and maintaining good working relationships with all internal and external stakeholders. 
• Ensure compliance with statutory and non-statutory bodies. 
• Adhere to all Caudwell Children policies and procedures.
• Demonstrate commitment to Caudwell Children’s mission, vision and values.
• On occasion and when necessary work flexible hours to meet the needs of the business.
• Willingness to travel on occasion in order to fulfil the needs of the post. 

PERSON SPECIFICATION

Essential Criteria:

• Experience of coordinating volunteers / supervising a volunteer team.
• Experience of line management of colleagues.
• Experience of working in the charity sector.
• Excellent administration experience.
• Excellent communication and interpersonal skills
• Knowledge of Volunteer management practices
• Ability to resolve problems/issues tactfully and effectively.
• Well-developed IT skills including data/records management and analysis.
• Good time management and organisational skills.
• Good presentation and training skills.
• Good multi-tasking skills with the ability to deal with and prioritise multiple requests.
• Prepared to be flexible and a commitment to team work.

Desirable Criteria:

• Educated to degree level or equivalent. 
• Relevant volunteer management qualification.
• Experience of management role.
• HR administration experience.
• Volunteer/ employee recruitment experience.
• Experience of reporting against targets to the board/senior management team.
• Understanding of the legislation surrounding volunteer management.
• Understanding of confidentiality and GDPR.
• The ability to travel independently to various locations across the region to fulfill the duties of the role.

This Job Description is not exhaustive.  The post holder may be required to carry out any other task as deemed appropriate for the level and responsibilities of the post.

DISCLOSURE & BARRING SERVICE CHECKS

The Charity is committed to safeguarding children and young people and therefore adopts a safer recruitment approach through a robust recruitment and selection process.  All posts within the Charity are subject to DBS checks, in line with the Rehabilitation of Offenders Act (1974).  This role is eligible for a basic disclosure check.

EQUAL OPPORTUNITIES

Caudwell Children is a Disability Confident employer committed to offering an interview to all applicants who meet the minimum criteria and declare they have a disability as defined in the Equality Act 2010.  We are committed to creating a diverse environment and will not discriminate for any reason against any person because of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex or sexual orientation.  Please make us aware on your application if you are applying under the Disability Confident Scheme.  We also encourage applications from people who identify as Black, Asian or from a Minority Ethnic background and other underrepresented groups.

HOW TO APPLY & FURTHER INFORMATION

To apply for this exciting opportunity, click “Apply” or visit our website for further information. 

Supporter Care Assistant (Full-Time | Temp Contract)
Location: Hybrid – 2 days/week in London office (set days), remainder remote
Contract: August – December 2025
Hours: 34 hours per week
 

I am working with a well-known charity to recruit a Supporter Care Assistant for a key campaign period. This is a fantastic opportunity to join a high-impact team supporting two of their flagship fundraising initiatives.

Key Responsibilities:

• Handling phone and email enquiries from campaign participants
• Logging supporter interactions and updating records in the CRM
• Processing donations accurately
• Sending thank-you cards as part of the donor journey

Ideal Candidates Will Be:

• Warm, personable, and confident speaking with supporters
• Comfortable managing calls and admin tasks simultaneously
• Detail-oriented and organised
• Based in London (due to office-based days)
• Experience with supporter care or databases is a plus – full training provided

If you're passionate about making a difference and thrive in a supporter-facing role, this could be the perfect fit.

 Apply online today to register your interest – interviews happening quickly.

Interim Senior Programme Manager

Florence Nightingale Foundation

Salary: £55,000 per annum
Contract: Fixed-term, 6 months
Location: Hybrid working with 2 days per week in our London office
Closing date: 6.8.26 at 9am
Interviews: Week commencing 10th, tbc - Tuesday 11th August

Charity People is delighted to be partnering again with the Florence Nightingale Foundation on this recruitment campaign to help them find an Interim Senior Programme Manager.

The Florence Nightingale Foundation exists to support nurses, midwives and other health and care professionals to become the leaders, innovators and change-makers our communities need. Through their leadership development programmes, they help individuals and organisations create lasting improvements in health and care.

They are now seeking an experienced Interim Senior Programme Manager to provide operational leadership during a period of transition. This is an opportunity for an accomplished programme delivery professional to step into a well-established portfolio, provide stability and momentum, and ensure their leadership programmes continue to deliver an exceptional experience for participants and stakeholders.

About the role

This is a pivotal interim appointment, reporting directly to the Director of Academy and leading a team of experienced programme professionals.

You'll quickly take ownership of a complex and active programme portfolio, overseeing the operational delivery of leadership development programmes from enrolment and participant communications through to facilitator coordination, venue management and programme completion.

You will be responsible for providing confidence, direction and support to the team, ensuring delivery remains on track, risks are proactively managed and standards remain consistently high.

Alongside day-to-day operations, you'll maintain oversight of programme finances, support proposal development for new commissioned work, strengthen systems and processes, and ensure comprehensive documentation is in place to support a smooth transition to the permanent postholder.

About you

We're looking for someone who combines strong operational leadership with excellent people management skills.

You will bring substantial experience of managing complex programmes, events or learning portfolios, with the ability to quickly understand moving parts, establish priorities and create clarity in environments where momentum is critical.

You'll be a calm and reassuring leader who can support and motivate teams through change while maintaining a sharp focus on delivery, quality and stakeholder experience.

To be successful, you'll have:

• Significant experience managing complex programme or event operations across multiple concurrent workstreams
• Proven experience leading and developing teams
• Strong budget management and cost-control experience
• A track record of quickly taking ownership of live programme portfolios and delivering results
• Excellent organisational skills and attention to detail
• Experience developing and documenting systems, processes and standard operating procedures
• Confidence using programme management tools, databases and CRM systems
• Strong communication and stakeholder management skills
• The ability to remain calm, decisive and solutions-focused under pressure

Experience within leadership development, education, healthcare, NHS-related environments or the charity sector would be advantageous but is not essential.

Why join Florence Nightingale Foundation?

This is a unique opportunity to contribute to an organisation that is transforming health and care leadership across the UK.

You'll join a passionate and collaborative team committed to improving health outcomes, reducing inequalities and supporting the professional development of those delivering care every day.

In return, you'll have the opportunity to apply your expertise in a purposeful environment where your work will have a direct impact on the future of healthcare leadership.

How to apply

To find out more and apply, please submit your CV and a supporting statement outlining how your experience meets the requirements of the role to Abi at Charity People. As part of your application, please complete our EDI monitoring form which can be found in the supporting document

We welcome applications from people of all backgrounds and are committed to creating an inclusive recruitment process and workplace.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

We are recruiting for 7 x Temporary Supporter Care Assistants for a high-profile social welfare Charity. You'll be part of a friendly Supporter Care team handling inbound calls from supporters and members of the public and delivering excellent customer service throughout their peak fundraising period.

Initially fully in the office, after approx 3 weeks of training you will be offered Hybrid working will involve a minimum of 2 days per week spent at their Central London office.

The Role:
Handling inbound telephone calls from the public during their busy high volume appeal period.
Processing orders for fundraising products by telephone, and handling related queries on products and deliveries to ensure a smooth ordering experience
Processing requests from organisations for fundraising materials for a very busy nationwide Campaign.
Taking telephone donations, including for their big campaigns
Processing administrative updates on our supporter database
Handling additional ad hoc queries and coordinating with relevant team members and stakeholders to ensure these are resolved and the supporter has a positive experience


The Candidate:

• Experience of working in a busy high volume contact centre and call handling environment
• Experience of providing excellent customer care and passionate about delivering a positive customer experience
• Confident, empathetic, polite and professional telephone manner
• Accuracy in data entry
• Experience of database/CRM systems

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Supporter Care Executive

Are you passionate about delivering excellent customer service and building meaningful relationships? Would you like to use your skills to support a well-respected health charity and help make a difference to people's lives?

We are recruiting a Supporter Care Executive to join a busy and supportive fundraising team. This is a fantastic opportunity for someone with strong customer service, administration or supporter care experience who enjoys helping people and thrives in a collaborative environment.

Job Title: Supporter Care Executive
Organisation: National Health Charity
Salary: £15.27 per hour
Contract: Temporary until November 2026
Location: London

Working Pattern: Hybrid working, with a minimum of two days per week in the office

The Role As Supporter Care Executive, you will play a key role in ensuring supporters receive an outstanding experience. You will be the first point of contact for enquiries, providing guidance and assistance to fundraisers, processing donations and maintaining accurate supporter records.

Key responsibilities include:

• Responding to supporter enquiries by phone and email
• Providing information and support relating to fundraising activities and donations
• Supporting individuals taking part in fundraising campaigns and events
• Ordering fundraising materials and assisting supporters throughout their fundraising journey
• Accurately maintaining supporter records on the CRM database
• Processing donations and supporting banking administration
• Sending supporter acknowledgements and thank you communications
• Providing general administrative support to the fundraising team

About You We are keen to hear from candidates who have:

• Excellent customer service and communication skills
• Experience handling a high volume of enquiries by phone and email
• Strong organisational skills and the ability to manage competing priorities
• Excellent attention to detail and data accuracy
• A positive, proactive and team-oriented approach
• The ability to remain calm and professional in a busy environment

Experience within supporter care, fundraising administration, membership services, customer service or a similar role would be advantageous. Experience using a CRM or database system is desirable but not essential.

Why Apply?

• Join a respected charity delivering meaningful impact
• Work within a welcoming and supportive team environment
• Gain valuable experience within fundraising and supporter engagement
• Enjoy a flexible hybrid working arrangement
• Play an important role in supporting a worthwhile cause

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.