Engagement and data officer jobs

• Full-time (35 hours/week)
• Fixed-term contract, 12 months
• Hybrid working (minimum two days per week in central Edinburgh office)
• Starting salary £38,087 per annum
• Closing date: Wednesday 24 June 2026, 23:59

About the RSE

The Royal Society of Edinburgh (RSE) is Scotland’s National Academy. Through the expertise of our Fellowship and the work of our staff, we bring together knowledge, ideas, and people to help address the most important issues facing Scotland and the wider world.

Our Fellowship of over 1,800 individuals spans academia, business, public service, the arts, and civil society. Alongside this, the RSE delivers a wide-ranging programme of research support, policy advice, public engagement, and international collaboration.

We are a collaborative, purpose-driven organisation with a strong commitment to supporting our people and promoting a positive and inclusive working culture.

Our small team is about to become a wee bit bigger. You may spot several roles advertised across the RSE this summer. These opportunities reflect investment in our people and future priorities as we grow our ambition to make knowledge useful.

About the role

We are seeking an experienced membership engagement professional to plan and deliver dynamic programme of activities for our Fellowship. Informed by insight gathered through a recent Fellows’ survey, you’ll help shape a more connected and active membership, ensuring activities align with the RSE’s mission of “knowledge made useful”.

Working closely with Fellows and colleagues across the organisation, the Membership Engagement Officer will plan and deliver a varied programme of events, networking, and engagement opportunities. You will also collaborate with the Communications team to develop targeted, meaningful content that strengthens relationship and encourages participation.

This is a new and exciting role focused on building a culture of active engagement. You’ll convene and support an advisory group, evaluate the impact of activities, and continuously refine the programme using data and feedback.

About you

You will bring:

• A minimum of 3–5 years’ experience of delivering membership engagement activities in a similar context
• Proven experience of strategically planning engagement in response to insight
• An understanding of membership organisations, professional and/or interdisciplinary networks
• Experience of working with a CRM system (Customer Relationship Management)
• Strong collaborative and communication skills

This role is ideal for someone who enjoys bringing an engagement strategy to life with measurable results. As a Fellow-led organisation, this role would suit someone who can bring great ideas whilst working in a collaborative and consultative way.

How to apply

To apply, please complete the online application via BreatheHR. At the document upload stage, please ensure you provide both required documents:

• A CV (maximum two A4 pages) outlining your relevant skills and experience
• A cover letter (maximum one A4 page) setting out your suitability for the role and your interest in working at the RSE

Applications must be submitted by 23.59 Wednesday 24 June.

Interviews for this role will take place Monday 7 or Tuesday 8 July  at the RSE in Edinburgh.

Please note that the RSE is not in the position to sponsor work or student visas. Pre-employment screening will include the necessary right to work in the UK checks as well as reference checks.

The overall purpose of the role is to lead and coordinate meaningful participation and engagement opportunities for children, young people and adults to shape services, influence decision-making and ensure the voices of lived experience are central to organisational development. The postholder will support in designing, delivering and evaluating initiatives that build trust, inclusion and empowerment.

Main Responsibilities

• To co-ordinate and provide safe spaces for children, young people and adults to participate in user- led activities and projects.
• To be a key link between children, young people and adults within our participation service and staff, making sure their voices and experiences are heard.
• To recruit and engage children, young people, and adults, to enable them to feel comfortable to join our Participation service.
• To support the Head of Voice, Participation & Engagement to develop opportunities for children, young people, and adults to be actively involved throughout the organisation.
• Lead and facilitate small scale participation projects.
• To maintain records of all interactions with stakeholders, using Salesforce.
• To be able to work flexibly, including regular evening and occasional weekend work in response to participants availability.
• Support the Head of Voice, Participation & Engagement in planning and facilitating forums.
• Work with people with lived experience of bereavement to create meaningful content and service recommendations.
• Work across the organisation sharing, promoting and training in best practice in participation.
• To assist in planning, organising and delivering participation events (virtually and in-person).
• Ensure that a range of voices are heard, with particular focus on EDI.
• Ensure the safety and wellbeing of members of the participation service through adherence to the organisation’s safeguarding policy and practice.
• Maintain accurate records throughout all services, complying with the organisation’s recording and reporting requirements.

Communication and Relationships

• Develop and maintain trusted relationships with children, young people, families, adults, and stakeholders to create safe and inclusive spaces for participation.
• Facilitate group and one-to-one engagement sessions using creative and accessible methods to ensure diverse voices are heard and valued.
• Collaborate with internal teams, including service delivery, communication, marketing and fundraising to embed participation principles across all areas of work.
• Represent the organsiation externally at meetings, events and networks, sharing insight from lived experience to inform sector-wide learning.
• Translate feedback and participation outputs into clear reports, presentations or creative formats that inform decision-making.
• Demonstrate empathy, confidentiality and active listening when engaging with individuals or groups who may have experience loss and trauma.
• Establish excellent internal working relationships with peers and colleagues.
• Model the values and culture of the organisation in interactions and relationships at work.
• Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties.
• Provide clear, compassionate explanations of support options, safeguarding procedures, and next steps to children, young people, adults and families.
• Maintain professional boundaries while fostering a safe and supportive environment for children, young people and adults.
• Respond to challenging or emotionally charged situations with sensitivity, professionalism, and a focus on empathy and support.
• Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations.

 Knowledge, training and experience

• Proven experience in youth participation, community engagement, co-production, or related areas, ideally within charity, education or health and social care sector.
• Understanding of participation frameworks, rights-based approached and trauma-informed practice.
• Demonstrate a good understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults.
• Experience in facilitating groups, workshops, and creative engagement activities both in-person and online.
• Ability to translate engagement insight into practical feedback and recommendations
• Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act.
• Participate actively in clinical supervision and reflective practice to ensure safe, ethical, and effective service delivery.
• Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities.

Analytical and judgment skills

• Ability to gather qualitative and quantitative feedback and identify key themes, trends, and areas for improvement.
• Exercise sound judgement in managing sensitive information, ethical boundaries and participant confidentiality.
• Assess engagement risks and implement appropriate boundaries and referrals in line with safeguarding policies.
• Critically evaluate participation initiatives and contribute to evidence-based practice through reflection, evaluation tools and reporting.
• Balance organisation priorities with participant needs, ensuring representation remains authentic rather than tokenistic.
• Ensure accurate, timely, and meaningful data recording and reporting to inform practice, service evaluation, and organisational performance monitoring.

Planning and organisational skills

• Plan, coordinate and deliver participation activities, forums and events with clear objectives, timelines and outcomes.
• Support the development of annual participation calendars or frameworks as needed.
• Manage competing priorities across multiple projects, ensuring timely communication with internal teams and external partners.
• Maintain accurate records, consent forms and participation data using appropriate digital systems.
• Support logistical arrangements including venue booking, accessibility adjustments, transport and safeguarding measures.
• Contribute to strategic planning by identifying emerging themes, opportunities for partnerships and areas for innovation.
• Provide cover and support for participation and engagement team members during periods of absence or high demand.
• Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness.
• Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives.

Person Specification

Essential

• Minimum 3 years’ experience of working with children and young people or adults in health, social care, youth, community or education setting
• Experience of advocating for the interests of children, young people or vulnerable adults or individuals from ethnically diverse communities
• Strong written and oral communication skills, with experience of tailoring these to a wide range of audience
• Excellent communication and interpersonal skills, with the ability to engage sensitively with children, families, and professionals while maintaining professional boundaries at all times
• Experience of facilitating participation groups both in person and online
• Knowledge of different facilitation approaches and methods
• Demonstratable experience of safeguarding children, young people and vulnerable adults and an ability to practice in a way that promotes this
• Experience of building trusting relationships with children, young people, and adults creating safe space
• Passion for the power of Voice and Lived Experience
• Understanding of the challenges that participation work can present, and experience of how to overcome this
• Ability to work collaboratively within a team and with external organisations
• Emotional maturity, stability and resilience with a strong commitment to self-care and the ability to seek support and guidance when difficulties arise in the course of work
• Strong IT skills, including confidence in using multiple IT systems

Desirable

• Experience of working in bereavement sector

Benefits

• 25 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.
• TOIL for our hours work.
• Contributory pension scheme.
• Company sick pay.
• Employee Assistance Programme.
• Life assurance.
• Training loans.
• Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 16th June 2026 at midnight

Winston’s Wish reserves the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Please refer to our recruitment pack for further details on the interview process.

CALM (Campaign Against Living Miserably) is a growing organisation on a mission to save lives. We have just launched an ambitious five-year strategy, alongside a bespoke Behaviour Change/Engagement Framework and a new Measurement System designed to help us understand and demonstrate the impact we are having. Data is at the heart of how we will get there.

The Opportunity

This is a newly created, senior contract role at an exciting inflection point for CALM. We are building the analytics foundations that will underpin our long-term growth and impact.
 

You will help us embed our new Behaviour Change Framework and Measurement System into practice. And also help strengthen the organisation’s analytics maturity, ensuring our Azure data warehouse and Power BI reporting capabilities are fully utilised and embedded into decision-making.

This is a senior role, but it is also highly hands-on. We are a small organisation and are looking for someone who is equally comfortable shaping strategy, building frameworks, improving infrastructure, and directly delivering analytical work.

Key Responsibilities

Embedding Our Behaviour Change Framework & Measurement System

• Help us put our newly launched Behaviour Change Framework and Measurement System into practice across the organisation

• Support the setting of baselines and targets for our five-year OKRs, and define the year-to-year milestones that will track our progress

• Audit the data we already hold, identify the gaps, and develop new data collection methods where needed

• Design how we report, review, and evaluate against the framework

• Create practical guidelines and clear rules for using the framework and associated survey questions

Building Our Analytics Infrastructure

• Take ownership of our Microsoft Azure Data Warehouse and Power BI environment, and drive meaningful adoption across the organisation

• Build and mature our data pipelines so that all key data sits in one place and is reliable, consistent, and usable

• Oversee the development of scalable data models, reporting structures and analytics processes that provide clear actions

• Deliver high-quality, actionable dashboards, KPIs, and reporting frameworks that support decision-making at every level

• Work with external data engineering consultancies where appropriate to accelerate delivery

Setting Us Up for Long-Term Success

• Establish the data and analytics foundations that will support CALM's growth and scale 

• Create sustainable processes, documentation and ways of working that ensure capability and knowledge remain embedded beyond the life of the role

• Develop a practical forward-looking plan for data and analytics at CALM

• Champion data literacy across the organisation, building confidence and capability in the teams around you

Leading & Collaborating

• Lead and manage our Data Analyst, who will report directly into this role.

• Work closely and collaboratively with our Senior Insight Manager to ensure strong alignment between our Insight and Analytics functions

• Engage confidently with senior stakeholders including the CEO, COO and Senior Leadership

Experience

Essential

• Proven experience in a senior data or analytics role, with hands-on delivery experience

• Good understanding of data warehousing, data modelling and analytics best practices

• Strong technical skills across data modelling, SQL, Power BI and modern data platforms

• Experience working with cloud-based data platforms (ideally Microsoft Azure)

• Practical experience building and maturing analytics capabilities in a growing organisation

• Experience developing reporting frameworks, KPIs and performance measurement approaches

• Knowledge of web analytics tools such as GA4 and CRMs e.g. Salesforce

• Strong written and verbal communication skills

• A highly organised and structured approach, with strong attention to documentation and process design

• A collaborative working style and the ability to build strong relationships across a small, mission-driven team

• Experience managing and mentoring junior analysts

• A hands-on, pragmatic mindset with the ability to prioritise effectively and focus on impact

Desirable

• Previous data engineering experience

• Management of AI/ML workflows and predictive analytics projects

• Experience working within a charity, non-profit, or mission-led organisation

Why work for us?

Reports to: Director of Data and Innovation (Seun Akindele)

Contract: 12month FTC

Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight

Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.

Salary: per annum 

A work environment that values creativity, personal growth and collaboration.

Applications will close on Friday 26th June and are reviewed on a rolling basis; we encourage interested candidates to apply early.

About us:

We're the Campaign Against Living Miserably (CALM) - a suicide prevention charity fighting to reduce the devastating impact of suicide in the UK.

We run a life-saving helpline for anyone affected by suicide or suicidal thoughts, and our website has loads of tools and resources packed with practical advice.

We also run vital campaigns to increase awareness, smash stereotypes, and change the culture around mental health and suicide.

We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk, both offline and online. We recognise that harm can occur in physical, digital, and virtual environments, and we take our safeguarding responsibilities seriously across all areas of our work.

Job Title: Head of Business Operations
Salary: £40,000 per annum (£32,000 per annum pro rata) + 10% company pension on successful completion of probation
Contract: Permanent
Base: The Brain Charity, Norton Street, Liverpool, L3 8LR
Hours: Part Time - 30 hours per week
Responsible to: Chief Executive Officer
Direct Reports: 4

Summary of Role

The Head of Business Operations will play a key leadership role within The Brain Charity, leading and overseeing the effective and safe delivery of a range of business and operational activities. This includes responsibility for premises management, health and safety, data protection compliance, ICT systems, and operational services such as room hire and café provision.

Working closely with the Chief Executive Officer and senior colleagues, the role will ensure that systems, processes and services run efficiently, meet regulatory requirements, and support the charity’s wider objectives. The postholder will also lead on continuous improvement, oversee operational performance, manage budgets and commercial activities, and develop sustainable income-generating services that support people living with neurological conditions.
 

Key Responsibilities

Management of Physical Assets

• Hold responsibility for the organisation’s assets register.
• Ensure that all buildings owned by the organisation and their fixtures and fittings are maintained to a high standard in a cost-effective way.

Health & Safety, Security & Business Continuity

• Provide leadership and assurance on the effectiveness of Health & Safety controls across the organisation.
• Ensure the safe, secure and continuous operation of the charity’s premises, including oversight of access arrangements, security controls, and incident response.
• Ensure Health & Safety and food safety policies are in place, effectively implemented, embedded into day-to-day operations, and consistently monitored to maintain full compliance across all operational activities.
• Ensure statutory checks, monitoring activities and remedial actions are completed, documented and reviewed in line with regulatory requirements.
• Maintain organisational readiness for incidents affecting premises safety, security, or continuity of service delivery, and act as the designated Deputy within the Business Continuity Plan, carrying out responsibilities in line with the defined scope and actions of the plan.
• Act as a designated security key holder and first point of contact for premises alarm activations and building security incidents, ensuring appropriate timely response and escalation.

Data Protection & GDPR

• Support and contribute to ensuring compliance with GDPR and data protection legislation across the organisation.
• Support the CEO and senior leadership team in meeting data protection responsibilities, including compliance reporting and engagement with the ICO and Subject Access Requests where required.

ICT, Digital & Systems Oversight

• Provide oversight of ICT infrastructure, Microsoft 365 accounts and CRM systems, ensuring they support operational and business objectives.
• Produce and present quarterly reports covering ICT performance, KPIs, system risks and improvement activity.
• Manage supplier relationships and contracts for IT support services, including due diligence, contract management and renewal.
• Support ICT and CRM development initiatives in line with organisational priorities.
• Ensure compliance with Cyber Essentials requirements and oversee the organisation’s cyber security posture.

Operational Management

• Take responsibility for improving the performance, productivity, efficiency, and profitability of the café, room hire services.
• Work collaboratively with the Communications Team to support the promotion and advertising of business activities, including room hire and café services.
• Lead and manage facilities refurbishment and improvement projects, ensuring they are delivered safely, on time and within budget.
• Oversee contractor engagement ensuring compliance with Health & Safety and contractual requirements during works.
• Ensure appropriate insurance policies are in place, regularly reviewed and maintained in line with organisational risk exposure.
• Act as the operational lead for insurance-related matters, including renewals and claims support.
• Support the CEO and Trustee Board with financial matters relating to business activities as required.
• Monitor and analyse business data, producing reports and delivering presentations to senior management and the trustee board.

Financial Management

• Set and manage budgets for existing product and service delivery.
• Forecast sales targets and monitor progress against these.
• Support the CEO and Trustee Board with financial matters related to business activities as required.

People Management

• Take responsibility for being up to date with the charity’s current policies and procedures and ensure they are adhered to by all staff within your department.
• Monitor, performance manage and improve the efficiency of all direct reports.
• Support the professional development of all direct reports.
• Provide ongoing and regular formal supervision through the organisation’s supervision and appraisal framework.
• Motivate staff to achieve their KPIs through quality controls.
• Monitor, train and support all volunteers.
• Delegate tasks to achieve the overall aims of the organisation in line with own responsibilities.
• Contribute to The Brain Charity management rota when required. 

Other

• Take responsibility for being up to date with the charity’s current policies and procedures and to adhere to these.
• Actively support promotional and fundraising events for The Brain Charity, attending a minimum of 1 fundraising or client-focussed event over the course of a year.
• Assist and support volunteers within the team as and when required.
• Carry out any other reasonable tasks which may be required by the charity from time to time.
• Regularly provide cover for all aspects of the department you belong to during any absence relating to your colleagues.

Supporter Engagement & Fundraising Communications Manager — Go Beyond £35,000–£37,000 | Fully Remote | Permanent | Full-time

Go Beyond has given over 21,000 vulnerable children life-changing residential breaks since 1994. Young carers who spend their days looking after parents. Children living in poverty for whom a school holiday means hunger, not adventure. Children who've been bullied or bereaved and need a week away from their ordinary life.

The charity is entirely self-funded. £1.8 million a year, every penny raised by supporters. No government money. Which means the work this fundraising team does is directly and specifically what makes those breaks possible.

This is the role that sits at the heart of that.

What makes this moment unusual:

Go Beyond's flagship campaign, Ice Cream Moments, launches this summer — backed by Louis Theroux, James Acaster, David Gower and Jenny Agutter. The trustees want to go viral. A legacy programme is built and ready to launch. An alumni programme connecting with 21,000+ former beneficiaries is research-complete and waiting for someone to open the door. And a loyal supporter base of 200–300 regular givers — many of whom have been giving for over a decade — is generating £90,000 a year with almost no stewardship behind it.

Sara, the Director of Fundraising, describes what's needed like this: "Think of this as your own company. Think of this income stream as your domain — you could make it something amazing."

What the role involves:

The Supporter Engagement & Fundraising Communications Manager will own the supporter communications function end to end. This is a project management and strategy role — not an execution role. The doing sits with two direct reports and a network of freelancers. Your job is to build the plan, manage the team, deliver the campaigns and make sure the data tells you what's working.

In practice that means:

• Building and managing proper supporter journeys for regular givers, challenge event runners and Ice Cream Moments donors
• Project managing the full campaigns calendar — four annual appeals, Ice Cream Moments, challenge events, and a growing digital communications programme
• Developing and implementing a data strategy, setting up income dashboards and overseeing the CRM
• Launching the legacy programme and, in time, the alumni programme
• Managing two direct reports: a Digital Marketing Officer and a Data & Admin / Challenge Events Officer
• Writing an 18-month strategy with proper pipelines and income forecasts

What we're looking for:

This is not a pure fundraiser role or a pure marketing role. It's a hybrid — and the right person will see that as a feature, not a confusion.

• A track record of owning campaigns end to end — not being part of them, owning them. Specific examples, with dates, outputs and results
• Genuine data literacy — comfortable in a CRM, able to run queries, understand segmentation. Not expert-level, but curious enough that you're never caught out
• Financial awareness — you ask what the target is before anything else. You work backwards from an income number
• Hands-on as well as strategic — you can delegate and direct, but you can also do
• Strong project management — multiple workstreams, freelancers, deadlines you can't move

Charity sector experience is welcome but not essential. Commercial direct marketing, agency-side or individual giving backgrounds are all genuinely considered.

What Go Beyond offers:

• £35,000–£37,000 with annual pay review benchmarked to sector
• Fully remote — with the option to use Go Beyond's centres in Cornwall and Derbyshire
• 28 days holiday plus bank holidays
• Flexible working pattern that can include an early finish on Friday
• Management training through the British Growth Fund's six-week programme
• A collaborative, supportive team culture in a genuinely mission-driven organisation

This role will suit you if:

You're energised by building rather than maintaining. You want to own a function, not just a job title. You think in income as well as engagement. And you want to be part of something where the work — the campaigns, the supporter journeys, the data — is directly connected to a child getting a break they wouldn't otherwise have had.

This role is being recruited exclusively through Raise + Recruit, an independent executive search adviser specialising in the charity sector. All enquiries are handled in complete confidence — including from your current employer.

To find out more or to express interest, contact John Austin. No lengthy application process at this stage — a conversation is all it takes.

Full candidate brief: https://go-beyond-roan.vercel.app/

Communications & Engagement Coordinator

We’re looking for someone with strong writing skills, confidence working across digital channels and an interest in student engagement, communications and storytelling.

You’ll support the delivery of clear, effective and engaging communications that help students better understand and connect with the Guild’s work.

Contributing to communications activity across a range of channels, you’ll helping showcase student voice, campaigns and organisational impact through accessible and audience-focused content. The role includes supporting internal communications, proactive PR activity and translating complex topics into clear and engaging messaging for student audiences.

Working with staff and student Officers, you’ll support the planning and delivery of campaigns, identify opportunities to improve engagement and contribute to a joined-up approach to communications across the organisation. You’ll also help protect and strengthen the Guild’s reputation through clear, responsible and consistent communications.

The Role
Role: Communications & Engagement Coordinator
Hours: 35 Hours (to be worked flexibly)
Salary: £26,586 to £30,142 p/a
Contract: Full Time, Fixed Term until July 2028
Location: Exeter/Hybrid 

Who are we?
Exeter Students’ Guild is the University of Exeter’s students’ union, led by students for students. We’re an independent charity, offering a wide range of opportunities, services and support to help students get the most out of their unique journeys at university. This includes everything from social activities to making sure things are going well on their academic course. We have over 300 student groups and all of our work is led by, and in the best interest of our members.

The Guild is a truly rewarding place to work. Our talented and passionate staff make a real difference to the lives of students every single day, working together to achieve the Guild’s purpose: to shape an excellent student experience for all students at Exeter by empowering them to take their place in the world and make a positive difference. We are looking for people who recognise that the Guild is student-led and share a genuine passion for student engagement and empowerment. If you share a commitment to our values and want to be part of a radically inclusive organisation with a seriously exciting future ahead, we can’t wait to hear from you.

What will you bring?

• You’ll have some experience in delivering communications across multiple channels and working with the press and media.
• You’ll be able to write for different audiences, build relationships and manage a range of projects.
• You know how to simplify complex messages and use data to improve communications. 

We offer lots of great benefits including enhanced family pay, at least 6-weeks’ holiday, sustainable travel incentives, access to exclusive discounts and perks and a free confidential advice service. We’re committed to helping you achieve a healthy balance between your work and home life through a real commitment to flexible and hybrid working. We also provide access to great development opportunities, including a personal development budget for you to spend on sharpening your skills. We’ll also help you to gain valuable experience, ensuring that you have opportunities to grow your career both here at the Guild and beyond. 

Inclusion is central to the Guild. We approach our work collaboratively, empower our people and celebrate our uniqueness. If you’re driven to empower others and achieve great things, you’ll fit right in. Our people are proud of who they are and value each other’s differences, and we are committed to creating a diverse community that is radically inclusive of race, gender, age, religion, identity and experience.

To find out more about this role and working with us, please visit our website.

For general enquiries, please contact us using the details on our website. 

How to Apply?

Please submit your application via our recruitment portal. You will need to provide an up-to-date copy of your CV, and answer the following questions related to the person specification for the role:

1. Please tell us about a time you created communications or content for a specific audience. How did you decide on the approach, tone and channels you used?

2. Please tell us about any experience you have supporting media, press or public-facing communications activity. What was your role and what did you learn from the experience?

3. Tell us about a time you worked with others to plan or deliver a campaign, project or communications activity. How did you manage priorities and collaboration?

Please note:

• We will contact you to let you know the outcome of your application. This can sometimes take a few days.
• You must be able to provide proof of your right to work in the UK before starting work with us. We are not currently able to sponsor employees requiring a visa.
• Applications received after the above closing date will not be considered.

A message from your new Manager

Emma Bayes, Communications Manager

If you'd like an informal chat with me to find out more about the role, the team and what we’re looking for in our Communications & Engagement Coordinator, you can get in touch with me via the details on our website.  I would love to hear from you!

Dates for your Diary

• Closing Date: 17:00, Monday 15 June
• Shortlisting: Thursday 18 – Friday 19 June
• Interviews: Tuesday 30 June – Wednesday 1 July

The Nazareth Trust is one of Scotland’s oldest and largest Christian charities, employing over 900 people in Nazareth, Israel, through its hospital, nursing college, biblical tourism operation, and international volunteer programme.

We are seeking a driven Marketing and Communications Officer with significant initiative and ability to influence through social digital content production.

In this role, you will execute the strategic direction of our communications, by expanding our reach through engaging, persuasive content. Using data analysis, the successful candidate will enhance engagement with the Nazareth Trust’s key audiences on our TNT supporter database.

You will support the Marketing and Communications Manager by researching and leveraging compelling stories that will engage and inspire activism and giving from our existing supporter database.  

An ability to develop working relationships and inspire confidence is essential. Similarly, an ability to research new media outlets. The successful candidate will be proactive in their approach working within an intercultural context where initiative will be required.

This position requires a high level of creativity, as well as the ability to use data-driven insights to write better material. The successful candidate should also be detail-focused and committed to meeting tight deadlines and expected outputs. She/he will be able to produce material which requires little or no further editing.

As part of a small UK office, the successful candidate will also provide additional and varied support as required by the Marketing and Communications Manager.

The Nazareth Trust is a Christian organisation. It’s mission, vision, practices, and values are based on a distinctly Christian ethos, and the focus of this role will be to increase awareness and support from within the Christian community. This role therefore carries a specific occupational requirement that the applicant must necessarily be a practising Christian who is in full agreement with the Trust’s values and practices.

This is a permanent post subject to a probationary period of 6 months. The successful candidate will initially work closely with our Marketing and Communications Manager.

This job description is not an exhaustive list of duties, but is intended to give a general identification of the

range of work undertaken and will vary in detail in light of changing priorities within the Nazareth Trust.

KEY TASKS

· Support the execution of the Nazareth Trust’s communication strategy focusing on the engagement of our existing our support base.

· Optimise all communications for digital delivery, including but not limited to email, web and social media.

· Enhancing visibility within our social media sites, ensuring frequent, relevant, and appealing feeds.

· Support the development of successful campaigns which result in significantly increased levels of support through the growth of the Trust’s supporter networks internationally.

· Craft clear, impactful content that promotes our organisation, requiring minimal editing and resonating with our target audiences.

· Support the development of compelling story opportunities in line with our messaging plan, and prepare media proposals that highlight our work and mission.

· Identify content gaps and innovate with fresh ideas to ensure our messaging remains relevant and engaging.

· Support the monitoring of the external landscape, including other charities, Christian conferences, and social media trends, to generate inspiring new material.

· Maintain consistency across all content by ensuring that messaging, style, fonts, images, and tone align with our brand.

· Tailor all media stories to suit the organisation’s style, audience, and message for maximum impact.

· Support the production of ‘hard copy’ promotional material and participate in events as required.

PERSON SPECIFICATION

Essentials

Identity

· Must be a committed and practising Christian.

· Must be able to liaise and communicate interculturally and provide a positive contribution to the culture of a small team based in Edinburgh.

· Imaginative, ambitious, driven, creative and proactive.

 Education

· Educated to Degree level or equivalent qualification/experience in a relevant field.

Experience

· A minimum of 3 years’ experience working as a digital content developer and/or experience of working within marketing and comms.

 Competencies

· Knowledge of digital marketing tactics, including SEO, email marketing, and web analytics.

· A demonstrable portfolio of compelling social media content

· Attention to detail.

· Good team working skills and a positive contributor to working culture.

· Affinity with the mission, vision, and values of the Nazareth Trust

· Ability to meet tight deadlines and execute agreed outputs well.

· High technical competency and highly IT literate

Desirable

· Open to occasional travel, including to Nazareth in Israel.

· All applicants must be resident and have the right to work in the UK.

· Experience of working within a not-for-profit Christian organisation.

· An understanding of what motivates supporters and volunteers.

To apply for this role please forward your CV and a covering letter, along with any other portfolio material you feel may enhance your application.

The closing date for this role will be Monday 29th June by 12pm.

Interviews will take place on Friday 3rd July either in person or online.

A rare chance to build something from zero — and see your work move millions of pounds to the world's most effective charities.
 

The opportunity

In recent years, some of the biggest problems in the world have gotten worse.

• The decades-long decline in extreme poverty has slowed.
• Factory farming continues to grow, with 13 billion farmed animals killed annually in the U.S. alone.
• The rapid deployment of increasingly powerful AI systems raises questions about safety and alignment that remain largely unresolved.

What gives us hope is that research-backed, scalable, but grossly underfunded ways to make progress on these problems exist.

More than 11,000 people have pledged at least 10% of their income to the world's most effective charities through Giving What We Can's 10% Pledge. Our global community gives over £63 million every year, funding malaria prevention, poverty reduction, animal welfare, AI safety research, and more.

GWWC has over 5,000 UK donors. £12.5M came from the top 300 alone in 2025. Despite this, there has been virtually no proactive relationship management. We believe there's huge potential to increase this figure with dedicated, high-quality donor stewardship.

London is GWWC's largest concentration of community members: over 2,600 CRM contacts and over 500 active pledgers. It's the natural centre of gravity for events and in-person engagement, with a rich ecosystem of high-net-worth individuals aligned with effective giving.
 

What you'll do

Build deep, lasting relationships with donors and pledgers. You'll proactively manage a portfolio of GWWC's highest-value community members through 1:1 meetings, calls, and thoughtful follow-up. Expect 8 to 10 meaningful conversations per week: coffees, dinners, calls.

Guide donors toward the highest-impact giving. Think of it as philanthropic advising. You're helping people think through where their giving goes furthest, directing generosity toward GWWC-recommended, evidence-backed charities. You'll also inspire people to give more, helping them see why giving more significantly and effectively can transform the impact they have with their donations.

Run high-quality donor events. Intimate dinners, networking evenings, and community gatherings. You'll have an events budget and the freedom to experiment with formats that build connection.

Re-engage lapsed and non-reporting donors. When someone takes a pledge with GWWC, they commit to giving 10% of their income to effective charities. Some donors give through our platform (where we can track it), while others give directly to charities and report it back to us. Over time, many stop doing either: our data shows recording rates drop from 60% in year one to just 22% by year five without any proactive engagement. These aren't necessarily people who've stopped caring; many have simply drifted without anyone checking in. A single outreach test to 369 lapsed donors recovered $2.3M in reported donations. You'll do this systematically, bringing recording rates to around 70% for the group of people you're engaging with.

Inspire warm leads to take a giving pledge. Follow up with people who've attended events, expressed interest, or sit in our CRM but haven't yet committed. We expect approximately 80 new pledges per year from this work.

Build the strategy. You'll build the strategy in partnership with your counterpart in the San Francisco Bay Area. This is a joint endeavour: together you'll develop the model for how GWWC does donor engagement, then adapt it for each geography to replicate globally.
 

What we're looking for

A social chameleon with high EQ. You can read a room and calibrate, holding your own at a black-tie dinner or a casual coffee with equal ease. Different donors need different things; you instinctively know which register to use.

Energised by getting out there. You're the kind of person who'd rather have ten meetings in a week than five. You want to be out in the world, meeting people, opening doors, and building relationships. Some weeks half your outreach will go unanswered, and that doesn't slow you down.

Highly organised and strategic. You're able to use a CRM to maximise the number and quality of interactions you have, thinking strategically about how to invest the most time on the highest-potential opportunities, whether that's inspiring new donors or stewarding existing ones to give more.

Super agentic. Give you KPI targets and a CRM and you'll build the strategy from there. You're the kind of person who doesn't need to be told what to do next, you just see what needs doing and get on with it.

You really care deeply about these issues. You find the core questions of effective giving compelling. You can talk about why cost-effectiveness matters without sounding robotic, and you come across as authentic because you actually care about these issues.

5+ years of relevant experience. In fundraising, philanthropy, donor stewardship, major gifts, high-touch relationship management, or senior sales and partnerships. We care about what you can do, not credentials, but this is a senior role that requires demonstrated experience.
 

Nice to haves

We definitely don't expect any candidate to have all of these.

• Experience or familiarity with global catastrophic risks, global health and wellbeing, or animal welfare as cause areas
• Experience in the effective altruism or effective giving ecosystem
• Experience running or hosting donor events
• Experience with HubSpot specifically (CRM proficiency is essential, but HubSpot experience is a bonus)
• Understanding of UK tax-efficient giving (Gift Aid, share donations via ShareGift, payroll giving)
• Being a GWWC pledger yourself
• People management aptitude (you may grow a small team over time)
   

Compensation and benefits

• £77,000 – £89,000 depending on experience You can see how we calculate pay in our public salary calculator. 
• Contract: One-year fixed-term contract with a three-month probation period. We're open to exploring making it permanent if the first year is successful.

Benefits include:

• Fully remote work (with regular in-person donor meetings and events as part of the role)
• 25 days paid leave + public holidays
• 10% employer pension contribution and private health insurance
• £4,000 annual professional development budget
• £4,000 annual mental health support budget
• The knowledge that your work moves millions of pounds to the world's most effective charities
   

About us

Giving What We Can is working towards a world without preventable suffering or existential risk, where everyone is able to flourish. We do this by making giving effectively and significantly a norm among those who can afford it.

Founded in 2009, we are best known for the 10% Pledge, where over 11,000 people have committed to donating at least 10% of their lifetime income to highly effective charities. Our larger community of ~20,000 pledgers and donors currently gives ~£63M annually, of which GWWC processes and grants £24M+ yearly through our own donation platform.

We're a lean, remote, performance-focused team. Our impact evaluation shows a 7x multiplier: every $1 spent on our operations generates $7 in donations to highly effective charities. We're committed to a high level of transparency. And we're growing fast, on track for more than 40% year-over-year growth on donations in 2026.

You'll report to: James Rayton, Director of Community & Partnerships
 

How to apply

You can apply by filling out the form linked in this job ad. We review applications on a rolling basis and will move quickly when we find the right person. Our process typically includes: application review → screening call → paid work test → interviews with James (line manager) and cross-functional team members → paid work trial → reference checks and interview with the CEO. We provide compensation for all work tests and trials.

If you have any questions, don't hesitate to reach out to us.

Giving What We Can is committed to building a diverse team and strongly encourages applications from people of all backgrounds.

Prospectus are working with a purpose led organisation operating at the intersection of financial services, public policy, and social impact. With a strong focus on data, transparency, and financial inclusion, the organisation plays an important role in informing policy, supporting responsible decision making, and contributing to wider societal outcomes. This is an exciting opportunity to join a high impact environment and help shape conversations that influence both policy and practice.

Reporting directly to the CEO, with close engagement with the Chair and wider Executive Team, the Public Affairs Officer will lead the organisation’s public affairs and policy activity. You will monitor and analyse legislative and political developments, helping to shape timely and informed responses, while designing and delivering advocacy and campaign strategies aligned to organisational priorities.

The role involves building and maintaining senior relationships across government, regulators, industry, and advocacy groups, as well as producing high quality briefings, consultation responses, and policy papers. You will also play a key role in translating complex data and research into compelling insights, supporting external communications, stakeholder engagement, and the organisation’s overall policy positioning.

The successful candidate will bring proven experience in public affairs, policy, or government relations, alongside a strong understanding of the UK political and legislative landscape. You will be an excellent communicator, with the ability to influence and build credibility with senior stakeholders, and demonstrate strong analytical and problem-solving skills. A proactive, resilient, and adaptable approach is essential, as is the ability to manage multiple priorities and work both independently and collaboratively.

Experience in financial services, credit, or related policy areas, and confidence in campaigns, media engagement, or public speaking would be advantageous but is not essential.

If you are looking for a role with visibility, autonomy, and the opportunity to directly influence policy and stakeholder engagement at a senior level, we would be delighted to hear from you.  Please apply in the first instance and we will contact suitable candidates for further conversations. 

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Catherine Bunting at Prospectus.

Your Mission

Following a series of significant new business wins, the Corporate Partnerships Team are looking to grow. We are looking for an ambitious and experienced Corporate Partnerships Officer who is motivated by results and a natural-born relationship builder and communicator.  The role will be responsible for managing, growing and extending a portfolio of partnerships (worth approximately £20,000 per year) as well as supporting the wider team with our higher value partnerships and team administration.

Responsibilities

• Provide excellent relationship management to a portfolio of corporate partners (worth approx. £20k per year), including, but not limited to, producing account management plans, setting partnership objectives, supporting fundraising initiatives and employee engagement, thereby significantly contributing to the corporate fundraising budget and strategy.
• Ensure partnership milestones and fundraising targets are monitored, met, reported on and celebrated with key internal and external stakeholders.
• Confidently represent CALM at key meetings and events, where public speaking and delivering presentations may be required.
• Work closely with the Services, Data and MarComms teams to build engaging, accurate and tailored impact reports for partners that encourage long-term support.
• Continue to seek ways of deepening partner relationships, and spotting opportunities for growth and extensions where possible, contributing to CALM’s strategy of growing repeatable, sustainable income. 
• Devise sustainable exit strategies for partners that leave behind a lasting legacy for CALM.
• Build strong working relationships and collaborate closely with colleagues across CALM to complement partnership activity.
• Use data and  insight to inform team budgeting and reporting.
• Support the Corporate Partnerships team as a whole to be more productive and efficient by taking on administrative tasks. This may include (but not limited to) responding to enquiries, updating our CRM (Salesforce), ordering and sending materials, creating and sending the corporate newsletter, updating the corporate partnerships webpages, writing briefs and conducting desk research.
• Support the Corporate Partnerships team as a whole to be more productive and efficient by identifying and making improvements to working practices and processes.
• Adhere to GDPR, fundraising regulator legislation and guidelines.
• Understand and adhere to the CALM values.

Your profile 

Competencies

• A demonstrable track record of delivering financial results against agreed targets and timescales.
• Excellent relationship management skills, with ability to engage effectively with a range of audiences both internal and external.
• Ability to direct client facing meetings, getting to the core of what motivates a partner to take action, and present a case for support convincingly.
• Confidence in managing partner expectations and having difficult conversations where necessary, keeping the charity’s best interests at heart.
• Excellent verbal and written communication skills, with a keen eye for detail and the ability to develop tailored and compelling presentations, reports and communications to a high standard.
• Proven ability to prioritise and manage a varied workload, taking initiative and often working to conflicting deadlines.
• Ability to collaborate and positively contribute to team culture.
• Willingness to work hard and attend, where necessary, events outside of office hours.
• Passion for the cause and delivering CALM’s mission.

Experience

• Minimum 2 years experience of successfully managing partnerships, ideally within the third sector and worth at least five figures.
• Experience of growing and extending partnerships in line with organisational objectives.
• Experience of working in a fast paced environment with conflicting priorities and deadlines.
• Experience of fundraising

Why work for us?

Reports to: Corporate Partnerships Lead
Contract: Full-time, permanent
Benefits: Nine day fortnight & unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working.
Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.

A work environment that values creativity, personal growth and collaboration.
 

Applications for this role close on Friday 26th June.

About us

We’re Campaign Against Living Miserably (CALM), and we’re united against suicide.

We’re a suicide prevention charity, on a mission to help people end their misery, not their lives. We run stigma-smashing campaigns, offer loads of digital tools and resources, and run a life-saving helpline - all designed to help people find hope and a way forward. We are - united against suicide.

Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk, both offline and online. We recognise that harm can occur in physical, digital, and virtual environments, and we take our safeguarding responsibilities seriously across all areas of our work.

We are recruiting two permanent Funding Officers in the South West: one full-time and one 0.9FTE (33.5 hours per week). Funding Officers in these roles will primarily be part of a South West regional team delivering our Reaching Communities programme, with opportunities to be involved with other programmes and aspects of the Fund’s wider operations as they arise. As a Funding Officer for the National Lottery Community Fund you will be integral to supporting the organisation to deliver our strategy It Starts With Community.  

These roles will contribute to ensuring that vital funding reaches communities and projects who need it most in our region. As a Funding Officer you will work as part of our South West regional team, working day-to-day alongside fellow Funding Officers, supported by a Funding Manager.

Across the two posts we are looking for people who will provide support across the region, with a focus on developing relationships and being a key point of contact for either Exeter & East Devon or Swindon & Wiltshire.

Ideally (but not essentially) you will live in or near one of these areas and have good knowledge of the respective local area.

The Funding Officer role is classed as mobile working which means you will be expected to work from home primarily and visit various locations across the region, as needed. The ability to drive and have access to a vehicle is therefore beneficial, although not essential.

Responsibilities & Expectations of the Role

• You will assess applications for funding and manage grants using local knowledge, best practice and thematic expertise and you will harness the experience of customers and stakeholders to improve our grant making and inform our decision making.
   
• Being responsible for supporting local people and communities, you will have a strong understanding of our vision, our commitment to equity, diversity and inclusion and our funding products.
   
• Being responsible for a pipeline of projects you will need to understand and respond to the different needs of our customers by providing advice and considered feedback, and be willing to have challenging but constructive conversations.
   
• You will ensure that both grant management and application assessment play an effective part in contributing to the Fund’s knowledge and learning as a grant maker. You will manage your own caseload, liaise with grant recipients, undertake project visits, identify and manage risk, support organisations to meet their grant requirements and measure their impact.
   
• You will be an active and integral member of the South West regional team, as well as the wider hub and Fund. You will contribute your skills, knowledge and expertise to a range of work and programmes as need arises. Within an organisation and sector experiencing on-going change, an agile & flexible approach to the role will be essential for success.
   
• You will represent the Fund, including at funding fairs and external meetings, creating opportunities for people to come together. You will share learning from your role with other colleagues so that we can maximise our impact.
   
• You will need to work within the Fund’s policies and procedures and relevant legislation, and in a way that is in line with our vision and values.

We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The SW regional office is in Exeter.

Interview details: 

• Date: 29th & 30th June 2026

• Format: Face-to-face

• Location: SW Regional Office, Exeter

We will be hosting a briefing session on Monday 1st June, 12pm. To register for the session or for any questions about the recruitment process, please email the recruitment team.

If you would like an informal conversation about the Funding Officer role, please contact the recruitment team.

How to Apply:

Upload your CV in word format and write a supporting statement (max 1,000 words) to align with the criteria below. We will use this to score your application. 

Essential criteria  

• Communication skills: Strong listening, written and verbal communication with an emphasis on written communication for assessment purposes. 
   
• Analytical skills: Ability to assess a high volume of applications, make good judgements, challenge when appropriate and manage risk. 
   
• Relational skills: Ability to build, develop and promote effective relationships with colleagues, community organisations and other external agencies with a strong commitment to equity and inclusion.
   
• Organisational skills: An ability to use your initiative and manage your own workload and time, meet deadlines with minimal supervision.
   
• Lived experience or working knowledge of the needs and priorities of communities in and across the SW, especially under-represented groups plus an understanding of the local voluntary, community and social enterprise sector.
   
• Values driven and passionate about the Fund’s purpose.

Desirable criteria  

• Demonstrable sound IT skills, in particular Microsoft Office products and the ability to learn detailed processes quickly and accurately. 
   
• Understanding of financial planning and business plans, ability to analyse accounts and numerical data.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Manchester Central Foodbank is a busy Trussell Trust-affiliated food bank, with centres in Central, North, and East Manchester. We were established in Ardwick in 2013 by students at the Manchester Universities’ Catholic Chaplaincy, making us the first student-led food bank in the country. Since then we have grown significantly, expanding our weekly sessions into Harpurhey and Openshaw.

Our core aims are to deliver the best quality support that we can to the largest number of our neighbours in need, while working with partners and influencing and organising at a neighbourhood and citywide level to reduce and end the need for food banks in Manchester.

We currently support 16,000 people per year with nutritionally balanced 3-day food parcels. This is double the number of people we supported in the first year following the Covid-19 pandemic, and four times the number supported in 2019. We also provide financial inclusion support with advice workers in public sessions, access to energy vouchers, SIM cards, and other voucher or material support. We coordinate across a network of 200 active front-line referral agencies with the aim of ensuring everyone who accesses our service has appropriate, specialised, and ongoing support alongside the material provision that we provide.

We are active leaders in anti-poverty organising and community development, as convenors of the citywide Building an Anti-Poverty Community collective and aim to be key shapers and influencers of new strategies and policies, working closely to support and influence local government, NHS, education and research agendas in Manchester and more widely building upon our track record of successful anti-poverty partnership work, social value impact and Parliamentary influencing. Our core values are: care, partnership, dignity, partnership, anti-stigma and rights-based.

Key responsibilities
As Chief Executive Officer you will be the key senior staff leader for the charity. You will lead the team to ensure they have the resources, frameworks, and support to effect smooth day-to-day running of our frontline support service. You will provide a strong business management focus, through supporting the financial process, overall metrics and reporting, day to day HR and input for the external Payroll Team, Health and Safety, appropriate working conditions, and strategic planning and communications. 

As the senior lead you will also facilitate and support the Board of Trustees to develop and lead strategic development objectives and plans for transformation, and ensure the delivery and implementation of the charity’s overall strategy and specific focused strategies. You will develop and manage strategic relationships with stakeholders including Council, NHS, and other statutory partners and funders, corporate and social value funders and partners, and high-value and donors. You will also plan and lead fundraising strategies. 

You will be a key external interface for our community and partners.  You will do this by:

Staff/Board Leadership and Governance:

• Line managing a current team of operations staff, including those supporting the recruitment, training, and management of a large team of volunteers. 

• Building team spirit and employee engagement and offer.

• Leading and delivering regular staff performance and development reviews.

• Developing and delivering robust metrics and reporting to the board and staff team, through consistent monthly and quarterly reporting packs to the board of trustees.

• Ensuring all staff and volunteers are familiar and engaged with the charity’s long-term goals and objectives, and know how their work helps to implement these on the ground. Leading the development of induction packages and ongoing offers for staff and volunteers. You will be responsible for writing, implementation, and update of institutional policies as needed to staff and volunteers.

• Leading targeted volunteer recruitment strategies to maximise core delivery capacity through volunteer roles and prioritise staffing capacity to core charity operations.

• Ensure policies are kept current.

• Ensure recording and management of absence/leave.

• Ensure Health and Safety aspects of all organisational operations are compliant, in collaboration with the Board sponsor.

• Manage day to day financial input, through the Xero app, and ensure accurate and up-to-date financial reporting for the Board/Treasurer. This includes administering monthly payroll requests.

• Oversee training and personal development plans for staff and volunteers, as appropriate.

• Working with the Chair of Trustees to implement the charity’s strategic plan and structural development objectives.

• Develop and implement ongoing plans and actions to ensure operationally-appropriate and safe office, warehouse, and working spaces.

• Lead on development, modelling, and maintenance of service delivery standards, quality control, and ensuring frontline teams have the appropriate resources, support, and frameworks to deliver high quality and consistent support offers.

Foodbank Management:

• Support the Operations and Project Lead to deliver the smooth running of food bank sessions across multiple centres, ensuring an excellent standard of service across all centres, and seeking to continually develop our service in line with our goals to support the largest number of people with the best support we can while working to reduce and end the need for food banks in Manchester.

• Develop and build a new Delivery Strategy with the Chair of Trustees and Operations and Project Lead.

• Support the Operations and Project Lead and Warehouse and Logistics Coordinator to safely store and maintain optimal stock levels, maximise food donation levels and reduce food spend, develop and maintain relationships with community donors, and record incoming and outgoing stock, with the aim of ensuring that all centres are well stocked to provide as many varied, balanced, and nutritious and culturally-appropriate food parcels as necessary.

• Ensure compliance with the procedures set out in Manchester Central Foodbank’s policies, the Trussell Trust’s Operating Manual, and relevant statutory requirements at all times.

• Ensure our food bank centres provide a safe and dignified environment for clients, free from discrimination, judgement, and stigma.

Strategy and External Relationships:

• Working with the Chair of Trustees on development, monitoring, and implementation of the core charity strategy and sub-strategies. Ensuring the involvement and participation of the food bank’s staff, volunteers, external partners, and service users in all strategic planning and decision making, where appropriate.

• Support the Operations and Project Lead to work build strong relationships with referral partners and wider community and statutory networks of collaborators and support to ensure that our service users are able to access the maximum amount of support before, during, and after accessing our service to minimise the length and severity of financial crisis, maximise their incomes, and provide pathways to ongoing and longer-term support.

• Play an active role in strategic and convening spaces around our city and neighbourhoods to present the foodbank’s approach, bring more partners into our network, and influence policy and funding frameworks.

• Develop and manage a Corporate Relationships and Social Value strategy, including communications, networking, and relationship management.

• Lead on directing the charity’s external communications, including social media, in person, newsletters, company visits, and other content.

• Manage internal communications, including developing and delivering two-way team briefings with the board and staff/volunteers, biannual town halls or away days with board members and staff/volunteers, newsletters, and an open and collaborative, person-focused, and developmental culture within the organisation.

About you

Essential Experience and Knowledge:

• 5 years’ experience of leading a similar profiled charity or organisation and successful Board interaction.

• Experience of leading successful transformation and change for a charity and a strong developmental mindset and focus.

• Have led a team of 5 or more staff members to successful performance, demonstrating experience of coaching and individual development skills.

• Experience in developing and leading successful and engaged volunteering programmes and support.

• Full valid driving licence. 

• Proven experience of leading the development and delivery of strategy and sub-strategies to successful conclusion and fashioning evidenced business cases for current and new development projects.

• Leading multiple complex projects or services, balancing the needs and interests of a range of stakeholders.

• Experience of implementing rigorous reporting and evaluation practices on operations.

• Experience of managing day-to-day financial administration and reporting.

• Evidence of delivering clear metric dashboards and reports.

• Experience of high-quality implementation of Health and Safety and Safeguarding policies and a leadership practice that centres care for staff, volunteers, and service users. Safeguarding lead qualification is desirable but will provide training if not.

• Demonstrable knowledge and experience in HR processes and management.

• Experience in building and delivering strategic plans.

• Proven experience of effective problem solving and responding to crisis situations.

• A good working knowledge of the social welfare and political landscape in Manchester – or demonstrable experience in similar expertise and networking and an openness to learn and develop sector-specific knowledge.

• A nuanced and sensitive understanding of the complex reasons people attend food banks.

Desirable Experience and Knowledge:

• Partnering with and building relationships with Council, NHS, and other statutory partners and funders, corporate and social value partners and funders, high net worth donors, and fundraising through grant applications and individual/community donors.

• Experience of working collaboratively with stakeholders from a variety of backgrounds, cultures, faiths, and views. 

• Experience of handling safeguarding incidents, follow-ups, and debriefs with staff, volunteers, and service users.

• Demonstrated success in delivering communications strategies for internal and external stakeholders, including social media and press content and campaigns.

Personal Skills and Attributes:

• An individual who embodies the values of Manchester Central Foodbank in their core professional practice and personal approach to their work.

• An empathetic and care-centred approach and the ability to centre the experience and outcomes of people from marginalised or socially-excluded backgrounds in core decision-making and prioritisation.

• A leader who takes ownership, accountability, and responsibility to drive an organisation and team forward with a developmental mindset.

• A highly self-motivated and proactive person who centres collaboration and consensus with the staff team, volunteers and Board of Trustees in their approach.

• Able to develop strategy and plans and translate strategy to actionable delivery and developmental projects.

• A high level of literacy and communication.

• A high level of numeracy and ability to analyse data.

• Strong leadership attributes to build engagement and performance with the team.

• Excellent interpersonal skills and the ability to motivate, persuade, and coach staff and volunteers.

• Excellent personal organisation skills and the ability to manage multiple conflicting priorities and deadlines.

North Paddington Foodbank (NPFB) is looking for a Triage Support Officer to join our innovative and vibrant team.

You will be the first point of contact for households in crisis situations, responsible for triaging referrals,
assessing eligibility, and ensuring residents are connected to the right support, through Crisis & Resilience
or alternative pathways.

A key part of the role is working closely with the Senior Caseworker, ensuring a strong pipeline from
triage into intensive casework. You will gather high-quality information, prepare referrals, and support
a seamless handover so that households can move quickly from crisis support into longer-term
income maximisation.

Cash First doesn’t mean cash only.

Through our Crisis and Resilience Service, you will support households using a range of flexible tools, including:

• Direct bank transfers
• PIN4Cash
• Supermarket vouchers
• Energy vouchers
• Baby Bank vouchers
• Essential furniture vouchers

Alongside this, you will identify opportunities for early-stage income maximisation, helping households increase their income, stabilise their situation, and build long-term financial resilience and independence.

ROOTED FINANCE

Rooted Finance is a pioneering specialist debt and financial inclusion Charity based in London. We’re committed to making money and debt advice accessible, for everyone.

The people we work with come from all walks of life and so do we.

We employ advisers from all backgrounds, not just because it’s the right thing to do, but because we are the communities we serve. We provide quality debt and money advice services to help clients manage their finances and debts, protect their essential services; and safeguard their income and priority needs. Our services have never been more needed in an uncertain financial environment.

Rooted Finance is expanding its team and is looking for a full-time Money Guidance Officer. This is an exciting opportunity to join a dynamic and supportive team at a pivotal moment in our growth.

We are looking for someone who enjoys providing a first-class client satisfaction and support service. You will work closely with our Advice team to ensure clients are accessing support through engagement activities and that they are able to progress their debt advice journey smoothly.

You will be the interface for advisers to ensure documentation and tasks are completed in a timely manner or the clients you are supporting. The post-holder will need to be comfortable interacting with a variety of audiences – advisers, clients and partner organisations, and enjoy supporting people to progress through their advice journey.

You will have strong administrative, research and data skills, excellent communication and critical-thinking skills, and should be flexible and capable of working independently and as part of a team.

The post holder will be part of a small team and need to be a proven self-starter. The team language is English, and Rooted Finance is an Equal Opportunities employer.

JOB DESCRIPTION

Job : Title Money Guidance Officer

Salary: £28,000

Hours: 35 Hours per week 

Benefits: 25 days annual leave plus bank holidays Day of leave on your birthday Additional day of leave for each year of service up to 35 days 3% Pension contribution stakeholder pension £200 home-office equipment allowance Costco membership. Employee Assistance Programme Hybrid and flexible working arrangements available and agreed according to business needs 

Contract: Permanent/Fixed Term (subject to funding) 

Location: Rooted Finance delivers primarily an in-person service, postholder will be required to attend outreach locations/RF office. Hybrid arrangement with remote working will be incorporated where possible based on business demands.

Purpose of the Job

Rooted Finance provides client focused and impact driven services. The ability to provide first class advisory and casework services that impact individuals, and the communities they live in, is fundamental to the way in which Rooted Finance provides transparent and evidence-based services.

RF is looking for a proven self-starter to support our advice services and preventative initiatives. You’ll be passionate about working with people and committed to delivering a high-quality community engagement and support program. You’ll be adept at delivering comprehensive support to individuals within diverse community settings.

You will be confident in working with community members to grow and develop projects to reach isolated individuals. Working flexibly across dates (including occasional weekend working), times and locations, responding to project and community needs as required.

The successful candidate will have excellent interpersonal skills and be able to work flexibly with clients. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of ongoing support. You will be trained and expected to keep up to date with regards to legislation, case law and policy changes relating to debt and a working knowledge of welfare benefits as directed by Line Manager.

Training and development

Rooted Finance will provide internal and external training as appropriate. Continued professional development is fundamental to the values of Rooted Finance in building capacity amongst its team members.

Reporting

The post holder will report directly to the Advice Manager of Rooted Finance

Role Requirements

This role aims to address the additional barriers and needs faced by overindebted individual, ensuring they are supported in navigating these challenges and can focus on the debt advice process effectively. As a Money Engagement Officer you will work across our various community partners, delivering money mentoring support and income maximisation services to local communities with the aim of promoting financial resilience and wellbeing. You will also provide assist in collecting essential documents and information for advisers to progress their cases. You will maintain accurate client and project records and contribute/support Manager(s) with effective project monitoring and reporting. You will capture learning to share with project stakeholders to help inform Rooted Finance’s wider approach to financial inclusion services.

Key functions and impact of the role will include;

Outreach and Engagement: Actively engage overindebted individual through various outreach initiatives such as community events, workshops, and partnerships with local organisations to raise awareness about debt advice to encourage individuals to seek help early and facilitate this through practical 121 support.

Support and guidance: Provide ongoing support needs to keep people with money worries engaged in the debt advice journey. Often people struggling with money worries have additional barriers and needs, this role focuses on the 'support function' which will be available to help people navigate barriers so they can focus on the specialist debt advice needed and offered through Rooted Finance and other support services.

Referral and Collaboration: foster a cohesive relationship to build partnerships and to collaborate with debt advice services, community organisations, and other stakeholders to facilitate referrals and ensure a seamless transition into debt advice services. Maintain strong partnerships with service providers to enhance accessibility and support for individuals in need.

Empowerment and Education: Equip our services users by providing ‘digestible’ financial education, coaching, and advocacy to help them make informed decisions, improve their financial literacy, and build long-term financial resilience. Data Collection and Reporting: maintain accurate records of all outcomes, advocacy and support provided to all individuals, diligently record outcomes to track the effectiveness of the triage process and measure the impact of the engagement efforts on increasing access to debt advice and other services.

Duties & Responsibilities: The main duties will include

1. Work closely with RF advice team in identifying client’ needs to work together to implement a holistic approach to supporting individuals.

2. Manage a joint caseload with debt advisers to ensure successful engagement in the debt advice journey, monitor progress and maintain diligent records across all systems

3. Working closely with advisers to support their more vulnerable clients

4. Delivering both 121 and group sessions to build individuals’ financial knowledge and resilience.

5. Increasing the visibility and awareness of the advice services through external events and roadshows

6. Develop and maintain good working relationships with clients to facilitate engagement in debt advice journey by explaining and outlining what debt advice offers, support to engage in attending debt advice appointment, follow up with obtaining required documents, make effective referrals for additional services and provide on-going support.

7. Draw up a personalised plan supporting clients to access and engage with the extensive range of support available in the community. Actively connect clients with a wide variety of services through signposting for additional help around health, wellbeing, housing, welfare, immigration, social support and financial advice. 

8. Identify aftercare support to help individuals increase their ability around ongoing financial capability and literacy skills and to reduce further and future financial exclusions

9. Working with, and recruiting clients to, our Lived Experience Steering Committee

10. Provide one to one/group sessions to encourage and increase engagement in the debt advice service

11. Develop marketing and creative initiatives to promote and engage with service users to increase uptake in debt advice service and increase full journey completion.

12. Ensure all project monitoring requirements are adhered to and all learning (including risks and opportunities) is captured and recorded in a timely manner.

13. Perform consistent impact measurements on project components, including undertaking financial wellbeing checks before, during and after, beneficiary engagement with RF service in a non-intrusive manner

14. Actively participate in team meetings and work with colleagues and beneficiaries to further develop the project

15. Maintain effective communication between colleagues, stakeholders and beneficiaries at all times.

16. Undertake recommended and self-identified ongoing training and development to ensure gaps in knowledge/skills are acquired to meet requirement of the role and quality assurance processes in timely manner as directed by Supervisor/LM.

17. Work to an agreed work-plan, meeting targets on time and all required KPI

18. Work collaboratively to share good practice in performance and quality improvement with fellow advisers/wider team.

19. Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice as outlined in organisational policies.

20. Ensure all work is fully compliant with Rooted Finance policies and procedures and Quality Standard

21. Ensure data protections regulations are adhered to and office procedures followed

22. Abide by all Health & Safety at Work Act procedures

23. Adhere to policy and procedures around safeguarding vulnerable adults at risk

24. Demonstrable understanding and application of the provisions of GDPR

25. Behave in a professional manner at all times

26. Act as an ambassador for Rooted Finance, reflecting the objectives and values, and to always work in the best interests of the charity.

Other 1. Undertake additional tasks as defined by Advice Manager of RF and senior management team.

PERSON SPECIFICATIONS

Qualification 

Desirable: Educated to a degree standard or equivalent. 

Essential: Relevant professional qualification (i.e.CMA Connect Money Mentor training)/ or equivalent gained through experience Evidence of continued professional development 

Skills

Desirable: Excellent understanding of the principles and current best practice in debt, financial capability and financial inclusion.

Essential: Knowledge and understanding of the welfare benefit system and experience of advising customers on benefits.Understanding and commitments to the aims, principles, values and quality standards of Rooted Finance services. Awareness of, and ability to, understand and empathise with clients from a diverse range of backgrounds and disadvantaged groups living in the community, in particular barriers faced by over-indebted and financially excluded communities. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients Ability to remain non-judgmental and apply active listening Ability to provide outstanding customer service Good communications skills – including written and personal presentation skills. Ability to give and receive feedback objectively and sensitively, and work as part of a team and be open to learning from others. Ability to manage own time and meet deadlines.High standard of numeracy and computer skills, specifically IT skills with a strong command of the Microsoft Office suite with an ability to understand and analyse complex financial and other numerical information Knowledge and experience of using case management systems to maintain accurate records Working in a small team and autonomously, experience of working in client facing role. A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics

Experience 

Desirable: Experience of supporting and guiding junior team members (volunteer/trainee team members)

Essential: Experience of working directly in a community setting such as adult health and social care, learning support or information and advice settings Experience of gathering, providing and disseminating complex and sensitive information Experience of liaising with partner agencies; Excellent communication, negotiation and organisational skills; Commitment to working flexibly across all RF services, including evenings and weekends (TOIL applied)

OTHER:

This role will be subject to an enhanced DBS check Rooted Finance is registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored. This job description and personal specification does not form part of any contract.