271 Family engagement manager jobs

The Talent Set is delighted to be partnering with Back Up to recruit for a new Trusts Manager. As Back Up celebrates its 40th anniversary, this is an exciting opportunity to join an ambitious and growing charity at a pivotal stage of its development.

Back Up supports people affected by spinal cord injury and their families to rebuild independence, confidence and a sense of purpose after injury. Through services delivered in spinal injury centres, hospitals, communities and through innovative digital platforms, the charity helps people to live the life they choose after spinal cord injury.

As the organisation continues to deliver its ambitious strategy, Limitless Ambition, they have invested significantly in the charity’s infrastructure, leadership and systems, creating the foundations for long-term growth while maintaining the strong culture, values and lived experience that underpin its work.

The current strategy focuses on three key ambitions:

• Living confidently
• Everyone thriving
• Meaningful connections

Alongside continued service development, the organisation is investing in regional expansion across the UK, digital transformation and the development of strategic partnerships that will help increase both impact and income. With organisational income currently standing at approximately £3.2m, Back Up has ambitious plans to grow income to £5m by 2030, with this role playing a key part in these ambitions.

The Trusts & Foundations Manager will play a key role in securing life-changing funding for people affected by spinal cord injury, growing and managing a diverse portfolio of charitable trusts, foundations and grantmakers.
This is an exciting opportunity for a motivated fundraiser who wants to combine professional success with meaningful impact, helping to create a positive future for people affected by spinal cord injury.

Key Responsibilities:

• Research and submit compelling proposals and applications for high-value grants and donations (5 and 6 figures) to secure income and support long-term sustainability.
• Prospect research of new funders and partners capable of supporting Back Up’s work.
• Provide timely, accurate reports and updates to funders showing the impact of funded work.
• Deliver an effective stewardship programme to engage and thank funders, working closely with the Partnerships team to inspire our donors
• Maximise opportunities through Back Up’s networks, including the fundraising team, services staff, SMT, development board, board of trustees and volunteer networks.
• Manage multi-year budgets and ensure accurate forecasting, monitoring and evaluating performance to meet agreed targets.

 
The successful candidate will be able to demonstrate:

• Proven success in securing significant income from a range of charitable trusts and foundations
• Experience of managing or mentoring junior staff or volunteers
• Excellent relationship-building, engagement and stewardship skills
• Confident communicator with excellent written skills
• Experience in supporting planning and monitoring of budgets, pipelines and KPIs
• The ability to manage conflicting priorities and timelines
• Willingness to travel and work occasional evenings or weekends

Above all, we are looking for someone who shares Back Up's values and commitment to creating opportunities for people affected by spinal cord injury to thrive.

How to Apply
To express an initial interest, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set is committed to inclusive recruitment practices and welcomes applications from all backgrounds. We actively encourage applications from people with diverse experiences and are happy to discuss any reasonable adjustments required throughout the recruitment process.

CONTRACT: Permanent (dependent on funding, with 3 years funding initially).

HOURS: Part-time, 28 hours per week.

LOCATION: Based at home with work across the region as needed, and a regular working day (at least fortnightly) in Area Meeting Office in Birmingham (40 Bull St, B4 6AF).

Quakers in Britain is looking for someone personable and self-motivated with experience of working with children, young people and families, to support Quaker communities in Central England and Leicester. We aim to create loving, inclusive and all-age communities where children and young people feel embraced and engaged.

To deliver this work you will need to be organised and adaptable, with good communication and planning skills, and knowledge of Quaker beliefs and practices, including Quaker decision making, culture and structures.

For further details and to apply, please visit our website.

Closing date: 8am on Monday 21 September 2026.

Interviews: Friday 2 October 2026. At the Priory Rooms, 40 Bull Street, Birmingham.

Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. We aim to prevent age, belief, disability, ethnicity, gender, gender reassignment, marital status, nationality, neurodivergence, race, religion, sex, sexual orientation or social class from being a barrier to employment. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed. As a Quaker organisation we expect all applicants and employees to uphold our values.

We are committed to safeguarding children, young people and vulnerable adults. All candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.

Job Title:Key Relationships Manager

Salary:£46,000 per annum

Location:Hybrid: London Office and Home

Hours of work:Full-time (35 hours per week)

Reporting to:Head of Key Relationships

Premier, the UK’s largest Christian media agency, is seeking a Key Relationships Manager who shares our passion for helping people encounter God through media and experience renewal.

Behind Premier’s ministry are generous supporters who make this work possible. Through thoughtful conversations, careful listening and a compelling invitation to give, you could help people connect their generosity with a mission close to their hearts — bringing the Gospel, encouragement and hope into everyday lives.

Role Overview:

You will build meaningful relationships with existing and prospective supporters, helping them discover how their giving can support Premier’s mission. Working with senior colleagues, you will guide relationships from first introduction through to a thoughtful invitation to give and ongoing care.

Alongside warmth and conviction, you will need persistence, disciplined follow-through and the confidence to ask for significant financial support when relationships are ready — potentially including gifts of up to seven figures. You do not need to have made asks at this level before, but you must be willing to learn.

 Key responsibilities will include:

• Building lasting partnerships: Develop and care for a portfolio of supporters, securing major gifts and multi-year commitments towards your annual six-figure target.
• Opening new conversations: Research and approach potential supporters, including senior individuals in the City’s corporate community, and create proposals that connect their giving aspirations with Premier’s mission.
• Representing Premier: Communicate our mission at donor meetings and events, involving senior colleagues where appropriate.
• Following through with care: Maintain accurate records, timely follow-up and monthly reporting, treating supporters with respect and following the Code of Fundraising Practice.

We are looking for someone with:

• A living Christian faith and a heart for the Gospel: A faith you can articulate clearly, commitment to Premier’s mission and a good understanding of the Christian community.
• A gift for relationships: Proven ability to build new professional connections and nurture trust, including with senior or influential people, through empathy, listening, tact and discretion.
• Purposeful communication: Excellent writing, presentation and conversational skills, with the confidence to represent Premier and a willingness to learn to ask directly for significant support.
• Initiative and accountability: Proven success against targets, resourcefulness in identifying opportunities, sound analytical judgement and a commitment to both personal responsibility and teamwork.
• Organisation and a learning mindset: Careful administration and follow-through, confident IT skills and the ability to learn new systems; degree-level education or equivalent knowledge and ability gained through professional experience.

Ideally, you will understand the principles of the major donor journey, but previous experience managing major donors or securing large gifts is not essential.

We are particularly interested in your commitment to Premier’s mission and your ability to build trust and turn conversations into lasting relationships. You might bring these strengths from account management, sales, fundraising or another relationship-focused role. We can help you develop the specialist fundraising skills – if you have empathy, initiative, sound judgement and a willingness to learn, this could be your next role!

Location and availability: This is a primarily London-based role. You must live within daily commutable distance of the City of London and be able to attend London meetings and donor visits at least two days each week, with attendance at Premier’s London office as required. Additional travel and occasional evening and weekend work are also required.

Please note that Premier is a Christian media agency and this role has a genuine occupational requirement for the post holder to have a personal Christian faith.

For the full job description please click here: Key Relationships Manager | Premier Jobsearch

Could God be calling you to use your relational gifts in this ministry? If this opportunity resonates with your faith, skills and sense of purpose, we would love to hear from you!

Information for candidates

Why Join Premier?

Premier offers a great place to work, with people that support, encourage and look after one another. You will love coming into work, both in person and virtually!

Competitive salary and benefits package:

•Flexible working arrangements based on the requirements of the role

•25 days’ annual leave plus UK bank holidays

•Additional leave on your birthday

•Contributory pension scheme

•Life Assurance scheme

•Employee Assistance with online GP scheme

•Eye care scheme

•Enhanced Family leave and Pay

In addition we offer:

• Mission-Driven Work: Take the opportunity to make a tangible impact by contributing to a mission that reaches millions of people.
• Dynamic Team Culture: Join a supportive, creative, and passionate team that values innovation and collaboration.
• Growth Opportunities: Benefit from ongoing professional development in a role where your contributions are truly valued.

Application Process

• All applications need to be completed online using our recruitment system (linked from our adverts). 
• You will be asked to answer a number of questions before submitting your application – please ensure you provide information on how your skills and experience meet the requirements for this role.

Job Title: EDIS Community and Engagement Officer (Equality, Diversity and Inclusion in Science and Health)
Reporting to: Head of EDIS
Responsible for: No direct reports
Based: Our Head Office is based in London, but we have an agile working policy enabling people to work at another UK location up to 4 days/week.  Requests for permanent remote working will be considered and we welcome applications from people based in other parts of the UK.
Hours: Full-time (35 hours per week). Requests for part-time or flexible working will be considered.
Contract: Permanent
Salary: £34,572 to £36,506 FTE per annum

About Us

The British Science Association (BSA) was founded in 1831 and is a registered charity.

We are creating a future where science is more relevant, representative, and connected to society.

We have ambitious goals to put people at the heart of science.

About the role

The EDIS Community and Engagement Officer will provide the coordination, communication and relationship-building needed to support the growth, participation and value of the EDIS membership community.

The role will support day-to-day member onboarding, engagement activity, communications, events and community-building processes across the EDIS portfolio. It will ensure that members are supported to connect with each other, contribute to EDIS priorities and access opportunities to learn, share and collaborate. You will work with the EDIS team and with BSA communications team colleagues to support their work.

A central focus will be building effective, inclusive and accessible routes for member participation. Working with EDIS members, partners and colleagues across the British Science Association, the postholder will help to ensure that engagement activity is joined up, responsive to member needs and focused on meaningful participation across the science and health research sector.

This role would suit someone who combines strong organisational approaches with proactive communication, relationship building, and a commitment to and knowledge of equity, diversity and inclusion. The successful candidate will be confident supporting communities, networks and membership groups, helping to strengthen the EDIS community while ensuring that engagement, communications and events are delivered effectively.

Key responsibilities

• Support day-to-day member onboarding and support processes, ensuring new and existing members understand how to participate in EDIS activity.
• Coordinate with the Communications Team to develop member communications, newsletters and engagement content, ensuring activity is joined up, accessible and responsive to member needs.
• Plan and support delivery of events, workshops, peer learning sessions including ‘special interest’ groups and network activity that create practical opportunities for members to learn, share and collaborate.
• Maintain accurate membership records, contact lists and engagement data, supporting clear information flow across BSA, EDIS members and partners.
• Gather member insight and feedback, identifying themes, opportunities and barriers to participation that can inform programme design and delivery.
• Apply inclusive practice in all communications, events, engagement activity and member support, reflecting a clear commitment to and knowledge of equity, diversity and inclusion.
• Support membership growth and retention by helping demonstrate the value of involvement in EDIS and strengthening routes for member participation.
• Work with the Research and Policy Officer and Programme Manager to ensure member insight informs evidence, programme design, engagement activity and delivery.
• Support the production of accessible resources, meeting materials and event content that help members connect with each other and contribute to EDIS priorities.
• Contribute to the promotion of EDIS activity across sector networks and communication channels, supporting meaningful participation across the science and health research sector.

About you

The successful candidate will bring the following experience, skills and approach.

Essential criteria

• Experience of coordinating activity within a membership organisation, community group, network, events or engagement programme.
• Strong approach to organisation, with the ability to coordinate varied tasks, manage competing priorities and work towards agreed deadlines with appropriate support.
• Demonstrable commitment to equity, diversity and inclusion, with practical experience applying inclusive approaches in events, communications, member support or engagement activity.
• Ability to communicate clearly in writing and through other appropriate channels, tailoring style and content to encourage understanding and engagement across varied audiences.
• Experience developing communications tailored to specific professional audiences, including meeting materials, event content and/or engagement updates.
• Experience maintaining accurate records, contact lists, membership information or engagement data, with attention to detail and appropriate handling of information.
• Ability to build positive working relationships with members, partners, community groups or stakeholders, supporting participation and responding constructively to different needs.
• Experience gathering feedback, insight or views from members, participants or stakeholders, and identifying practical themes that can inform activity or improvement.
• Proactive and reflective approach to problem solving and continuous improvement, with the ability to identify practical improvements and support an evolving programme.

Desirable criteria

We do not expect candidates to have all of the following, but one or more would be helpful in the role.

• Experience working in science, research, health, charity or membership settings.
• Experience using CRM, event or membership management systems.
• Experience supporting consultation, co-design or peer learning activity.
• Experience producing digital content or newsletters.

The closing date for applications is Monday 5th October 2026.
First interviews are due to take place online on 4th November 2026, with second interviews (in person in London) expected on 11th November 2026.

Interview dates have been scheduled outside the school holiday period to support participation from the broadest possible pool of candidates and to minimise potential barriers for those with caring or family responsibilities.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of the British Science Association’s commitment to being a Disability Confident employer, all disabled applicants who meet the ‘essential criteria’ for this vacancy will be offered an interview under our guaranteed interview scheme.

No agencies please.

Elrha is a global organisation that finds solutions to complex humanitarian problems through research and innovation. 

We are looking to recruit a Research & Innovation Manager (Maternity Cover) to join our Programmes team on a fixed-term basis. Funding for the role is currently secured until 28 February 2027. While we anticipate the maternity cover requirement continuing until the end of November 2027, any extension beyond 28 February 2027 will be dependent on funding being confirmed. 

In this role, you will have the opportunity to lead and shape Elrha's Readiness to Scale Pipeline, supporting innovative humanitarian solutions as they progress towards wider adoption and real-world impact. You will work closely with promising scaling grantees and technical partners, providing strategic oversight, strengthening quality and learning, and helping to navigate risks and opportunities. As a key member of the team, you will play an important role in advancing and evolving Elrha's approach to scaling and adoption, contributing to the future of humanitarian innovation globally. 

Your application will need to demonstrate: 

• Experience of managing complex grants, programmes or projects, including monitoring performance and impact. 
• Experience designing and delivering applied learning and capacity building activities, including needs assessments, learning journeys and strategy development. 
• An understanding of how innovations can achieve scale, adoption and sustainable impact. 
• Excellent stakeholder management and collaboration skills, with the ability to engage diverse partners and build effective relationships. 
• Proven ability to coordinate delivery, manage risk and drive high-quality outcomes. 
• An interest in the humanitarian or development sectors, ideally demonstrated through academic qualifications and/or paid or voluntary work.

Experience of donor engagement, systems and design thinking methods, mentoring innovators or working within humanitarian innovation would also be an advantage. 

If you want to be part of an organisation that creates positive change in the humanitarian sector, then join us and we’ll give you every opportunity to succeed. 

We offer: 

• Remote working as standard – staff can access office bases in London, Cardiff, Edinburgh and Manchester if required/ appropriate. We expect staff to attend team meetings and away days in person as required. 
• As standard we work 35 hours per week. We are also happy to discuss flexible working patterns and many of our staff work non-standard working hours. 
• Our benefits include minimum 5% employer pension contribution (3% employee contribution), life cover, organisational sick pay, family friendly pay and leave schemes; 26-day basic annual leave entitlement with incremental increase depending on length of service, opportunities for learning and development, a comprehensive Employee Assistance Programme (EAP) and retail discounts platform. 
• Please read through the Information for Candidates document for further information about working at Elrha including information about Our Values, Strategy, Benefits and Salaries. 

Note for applicants: 

• Candidates must have the independent right to work in UK, and be resident in the UK, at the time of appointment as we are unable to support visa sponsorship for this role. 
• This is a maternity cover position. Funding for the role is currently confirmed until 28 February 2027. Any extension beyond this date will be subject to the availability of funding and the ongoing requirements of the role. 
• Please read through the job description for a detailed list of requirements, and ensure you complete the personal statement to explain how you feel you meet the requirements of the role and why you feel this is next career move for you. Applications without this information will not be shortlisted. 
• Elrha is an independent subsidiary of SCUK and benefits from some SCUK systems and processes. 
• We reserve the right to close the advert early should we receive a very high volume of applications. 
• We do not use recruitment agencies.

Closing date: 20 September 2026 

Interview dates: w/c 5 October 2026 

Location: Global Lumos role based in the UK 

Location type: Hybrid

Reporting to: Chief Programmes and Advocacy Officer

Annual salary: £90,000 – £100,000 GBP

Closing date: Monday, 12th October, 9:00 am CET

Background

Lumos Foundation works to realise every child’s right to a family by transforming care systems around the world. Our vision is a world in which all children grow up in safe and loving families within supported communities.

Founded in 2005 by author J.K. Rowling, Lumos partners with governments, civil society and young people with lived experience to transform care systems globally and advocate for family-based solutions that help children thrive. We ensure that families receive the support they need to stay together or reunite, and that children grow up in family-based settings such as foster or kinship care, not institutions.

Despite clear evidence of the harms of institutionalisation, more than five million children worldwide continue to live in institutions. And a much larger number of children are at risk of family breakdown and separation – those living in poverty, experiencing domestic violence and abuse, and living in countries affected by conflict.

We are ambitious for children’s safety. In the next ten years, Lumos will enable 500K children in care to return to family-based care, while preventing ten million more children from experiencing family breakdown and separation – so that they can thrive in their own families. Working with local, national, and global partners, Lumos supports government-led transformation of childcare systems across Asia, Africa, Europe, the Middle East, and Latin America- driving systemic and sustainable change.

Lumos’ ambition for children is significant and will require the organisation and its partners to work in new ways – with a pace, drive and urgency that this moment demands – and that children everywhere deserve.

Lumos’ success will continue to be based not just on what we do, but on how we do it – our values. We embrace collaboration. We strive for excellence. We show respect. We always care. And we are passionate. We are Lumos.

Purpose of role

We are looking for an exceptional programme leader to help us achieve our ten-year ambition. The Director of Programme Delivery leads Lumos' global programme portfolio, ensuring the organisation delivers high-quality and impactful programmes that contribute to sustainable systems change for children and families. The role is responsible for translating organisational strategy into effective delivery, strengthening programme quality and performance, and supporting Country Directors in achieving measurable results.

The postholder will also lead the continued evolution of Lumos' programme delivery model, strengthening localisation and national leadership, building organisational learning and evidence, and developing innovative approaches that extend Lumos' impact and influence beyond traditional country office structures. 

Reporting to the Chief Programmes and Advocacy Officer, the role provides strategic and operational leadership across Lumos' global programme portfolio.

Primary responsibilities

The job holder will have the following key responsibilities: 

Deliver a high-performing global programme portfolio

• Lead the continued translation of Lumos’ Ten-Year Ambition into clear programme and country priorities, plans, budgets and delivery approaches.
• Lead the global programme portfolio, ensuring high-quality implementation, measurable results and clear accountability for performance, financial stewardship and donor commitments.
• Maintain clear oversight of performance, organisational health and risk, and ensure ambition is matched by the people, as well as the funding and organisational capacity required to deliver it.

Continuing to strengthen our country leadership

• Lead, coach and develop Lumos’ Country Directors, strengthening national leadership and building clear accountability for programme, financial, people and organisational performance.
• Help country teams evolve into influential national and regional centres of expertise in care reform and systems change.
• Develop pathways towards greater national ownership, autonomy and localisation, while strengthening collaboration and learning across countries and regions.

Evolve how Lumos delivers impact at scale

• Lead the continued evolution of Lumos’ programme delivery model, turning strategic ambition into practical approaches, clear accountabilities and effective ways of working.
• Develop models combining sustained country engagement, nationally led partnerships and other approaches capable of supporting sustainable systems reform.
• Help Lumos increase its impact and geographical reach without relying solely on establishing traditional country-office structures.

Make evidence central to how we work

• Hold senior accountability for programme quality, monitoring, evaluation, accountability and learning across the global portfolio.
• Continue to strengthen Lumos’ ability to demonstrate system-level change, using credible evidence and data to understand what works and how successful approaches can be adapted or scaled.
• Ensure evidence and learning from delivery, inform programme strategy, advocacy, partnerships, fundraising and future investment.

Lead across the organisation and beyond

• Work closely with Finance, People & Operations, Safeguarding, Safety & Security and other specialist functions to ensure programmes are effectively supported, responsibly managed and delivered safely.
• Champion meaningful participation and leadership of children, young people and people with lived experience across programme design, delivery and learning.
• Act as a senior organisational leader and member of the Executive Team, working closely with the Chief Programmes and Advocacy Officer, representing Lumos with governments, partners and funders, and contributing programme and country perspectives to wider organisational decisions.

What success looks like

• Exceptional delivery - a high-quality global portfolio delivering measurable results with strong financial, organisational and donor accountability.
• Strong country leadership - confident and accountable Country Directors with the authority, capability and support to lead effectively.
• A delivery model built for scale – stronger, locally led approaches and new ways of working that enable greater impact and geographical reach.
• Countries as centres of expertise - national teams increasingly leading systems change, generating evidence and sharing expertise across regions.
• Evidence that drives impact - credible learning about what works, informing programme improvement, influence, investment and future growth.

Profile

The following offers an aspirational view of our ideal candidate profile; however, we encourage applications from candidates with a wide range of experiences and backgrounds, especially those from underrepresented groups. 

Experience

• Significant senior leadership experience within an international organisation.
• Experience overseeing complex multi-country programmes.
• Experience leading senior programme or country leaders.
• Experience translating strategy into delivery and measurable results.
• Experience managing donor-funded programmes, grants and significant budgets.
• Experience leading programme or organisational change.
• Experience operating in international development, humanitarian or related sectors.
• Experience overseeing programmes delivered through different organisational and partnership models desired.
• Experience managing major institutional grants, such as those funded by government or multilateral donors desired.
• Experience supporting localisation or the transition of country operations towards greater national leadership and ownership desired.
• Experience coaching senior leaders desired.

Skills and qualifications

• Expert knowledge of programme management and programme delivery.
• Strong understanding of programme cycle management, including financial management, risk management, monitoring and evaluation.
• Knowledge of donor-funded programme management, compliance and reporting.
• Ability to provide strategic leadership while maintaining strong operational oversight and accountability.
• Excellent relationship-building and influencing skills.
• Knowledge of systems change and approaches to achieving sustainable impact at scale desired.
• Understanding of different international delivery models, including country offices, national organisations and programmes co-created with local partners desired.
• Knowledge of the international funding environment and major institutional donor requirements desired.
• Understanding of children’s rights, care reform or a related field desired.

Personal traits desired

• Strategic thinker with strong delivery focus.
• Collaborative and empowering leadership style.
• Strong interpersonal and networking skills.
• Credibility and authority to influence and direct senior leaders.
• Emotionally intelligent and able to build relationships.
• Commitment to Lumos' mission and values.
• Curious and open to testing new delivery models and ways of working desired.

Additional Information

Alongside the opportunity to contribute to a truly life-changing mission, you’ll enjoy excellent benefits, a supportive and inclusive culture, and a genuine commitment to your personal and professional development. Some of the benefits we offer include

• 30 days’ annual leave plus bank holidays. 
• Enhanced family-friendly leave (maternity, paternity, adoption, shared parental) and enhanced sick pay. 
• Hybrid and flexible working. 
• Competitive employer pension scheme. 
• Learning and development opportunities. 
• Access to our Employee Assistance Programme for confidential wellbeing support and advice. 

Safeguarding Statement

Lumos is committed to safeguarding children and adults at risk and expects all staff, associates and volunteers to uphold our safeguarding and PSEA standards. We have zero tolerance for abuse, bullying, harassment and sexual exploitation, and all appointments are subject to appropriate screening, checks and references.

Equality, Diversity and Inclusion Statement

Lumos is committed to equality, diversity and inclusion and to creating a workplace where everyone is valued, respected and able to contribute. We celebrate the diversity of our global teams and are committed to challenging discrimination and promoting inclusion in everything we do.

Our Values

• We embrace collaboration. 
• We strive for excellence.
• We show respect.
• We always care.
• We are passionate.

To apply for this role, please submit a copy of your CV/resume and a cover letter outlining your interest in the role and how you fulfil the requirements set out in the job announcement Please ensure you send your CV and Cover letter in the following format: full_name_CV_org_name_role and full_name_role_CL.

Please note: to ensure the security of your application and to ensure that your data complies with GDPR, applications via email will not be accepted.

·The deadline for applications is Monday 12th October, 9:00 am CET ·

Upsall International actively promotes equality, diversity, and inclusion. In recruiting candidates, we seek candidates with the proven skills required, irrespective of race, gender, religion or belief, age, disability, or sexual orientation.

Are you qualified for BSL Level 6? Do you thrive in a dynamic, fast-paced environment? Are you ready to take on a role that impacts your community? An exciting opportunity has arisen for a part time Independent Advocate to join our Birmingham team. This role covers statutory advocacy services including Independent Mental Capacity Advocacy, Independent Mental Health Advocacy and Care Act Advocacy. The post will be home based working across Birmingham including providing advocacy support for the Deaf and hard of hearing people in care homes and on secure mental health hospital wards in our area.

As an Independent Advocate, you will provide crucial support to vulnerable adults facing significant health and social care challenges. Your role involves delivering persuasive verbal and written representations on behalf of clients, collaborating with public and voluntary organisations, and taking directed actions to address client issues. This role demands flexibility, excellent communication, and the ability to handle sensitive information confidently.

You will need to have experience of working with Deaf people and providing BSL communication support. Due to this specific element of this role, a minimum proficiency of level 6 British Sign Language (BSL) is required.

Hours of Work: Part Time: hours to be agreed working between Monday to Friday 9am - 5pm

Location: Home based with travel across Birmingham and the surrounding area(Applicants should live within the Birmingham area/within reasonable travelling distance; have a full driver’s licence and access to their own transport, travel expenses will only be paid within the Birmingham border area.)

Salary: Starting salary to be agreed dependent on hours (£25,877.80 pro-rata)

Contract Type: Permanent

Independent Advocate Requirements:

• Strong communication and time management skills to successfully work remotely.
• Excellent IT skills, including the use of Microsoft Outlook, Word, and Excel, and the ability to learn software packages such as client management databases.
• Attention to detail to ensure accurate recording of records and reporting to meet tight deadlines.

Desirable:

• Previous experience in advocacy, information and advice, or a similar role within health, social care, or the voluntary sector.
• Demonstrable experience working with vulnerable adults in the Community and also within secure Mental Health settings.
• Working knowledge of public and voluntary organisations.

Benefits:

• 25 days annual leave (pro-rata)+ Bank holiday (Rising to 30 days (pro-rata) after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service! Discretionary shutdown days at Christmas with up to 4 additional days leave.
• 1 Community Leave Day per annum.
• Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
• Auto enrolment Pension plan
• Death in service cover.
• Bike to work scheme.
   

Meet the Organisation: Who We Are and What We Do

At POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients' best interests.

We provide a full induction, training and equipment including a laptop and mobile phone.  It is a contractual requirement that all advocates hold or are working towards an advocacy qualification.  The most recognised qualification is the City and Guilds Level 4 Independent Advocacy Practice Qualification (IAP) for practising advocates, previously completed City and Guilds Level 3 National Advocacy Qualification (NAQ).  If you do not already hold an NAQ certificate or diploma or IAP qualification or equivalent, the expectation will be that you will gain the City and Guilds IAP qualification following successful completion of probation and pre-enrolment process. POhWER will fully sponsor this and provide a reasonable amount of study time and in return expect advocates to manage their time and complete within 12 months of registration.

Think you are the perfect fit for this Independent Advocate role? Don't wait! Apply Now with your CV and Cover letter!

Interview Date: To be confirmed

An enhanced DBS check and National Offender Management Service vetting will be conducted for this position.

We're proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a member of the Disability confidence scheme, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

NCT is the national charity for pregnancy, birth, infant feeding and early parenthood. Our vision is simple: a society where everyone who becomes a parent feels confident, connected and safe.

Through our For Every Parent strategy, we're working to make that vision a reality. We support parents with trusted information, practical help, local communities and a stronger voice in the issues that matter to families.

For 70 years, we've been by parents' sides through the excitement, uncertainty, wonder and challenges of becoming a parent. Today, our volunteers contribute more than 70,000 hours of community service each year, helping parents build friendships, find support and feel less alone.

We educate and empower parents with evidence-based information and support. We advocate and act by listening to parents' experiences, raising their voices and campaigning for change. No judgement. No exceptions.

About the role 

As Perinatal Peer Support Service Lead, you will take responsibility for the effective day-to-day delivery of our local perinatal peer support service. Working closely with peer supporters, volunteers, health and social care professionals and community partners, you will help ensure families receive safe, inclusive and high-quality support when they need it. 

Join our passionate team and contribute to the meaningful work that transforms the loves of parents and families. Your role will include: 

• Leading and supporting the local peer support team, providing line management, supervision and operational oversight to ensure a consistent and high-quality service. 

• Overseeing the day-to-day delivery of peer support groups, including volunteer recruitment and support, rotas, venues, resources and training coordination. 

• Managing referrals into the service, assessing individual needs and suitability, providing appropriate signposting and coordinating onward or alternative support where needed. 

• Building strong relationships with health and social care professionals, Family Hubs and other community partners to develop effective referral pathways and increase awareness of the service, particularly within disadvantaged communities. 

• Monitoring the impact and quality of the service through accurate data, service user and volunteer feedback, outcome measures and evaluation, using insights to support continuous improvement. 

Safeguarding and the wellbeing of the families we support are central to this role. You will help maintain robust safeguarding and health and safety practices and ensure concerns are identified and escalated appropriately. 

About you 

You will be an organised, compassionate and confident people leader with a strong understanding of the challenges families may experience during the perinatal period. 

You will have experience supporting vulnerable families or people with complex needs, together with strong judgement when assessing individual needs and identifying appropriate support, referrals or signposting. 

You will also bring: 

• Experience supervising and supporting others, including volunteers. 

• Project management experience and the ability to coordinate multiple areas of service delivery. 

• Excellent organisational skills and the ability to work flexibly while managing competing priorities. 

• Strong interpersonal and communication skills, including active listening and the ability to build rapport with people from a wide range of backgrounds. 

• Strong relationship-building and stakeholder engagement skills. 

• Experience collecting data and contributing to professional reporting. 

• An understanding of the barriers parents can face when accessing services and the importance of providing inclusive and equitable support. 

• Good judgement when managing workloads, people and safeguarding concerns. 

• Confidence using Microsoft Office and internet-based systems. 

Knowledge of safeguarding, including child and vulnerable adult protection, and awareness of local emotional and practical support services would be beneficial. 

Training as an NCT Parents in Mind Peer Supporter would also be welcomed, although we are happy to consider candidates willing and eligible to undertake this training. 

An Enhanced DBS check and driving licence are required for this role. You will also need to be willing and able to travel across Kent, including providing occasional cover for peer support sessions when required. 

Our Benefits – What we offer you 

We value our team and offer fantastic benefits to support your well-being and professional growth: 

• 30 days annual leave (excluding Bank Holidays) 

• Pension matched up to 5% 

• Flexible working options to suite your lifestyle 

• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more 

• Life Assurance for peace of mind 

• Free eye test for all staff, with further discounts

• Blue Light discount card 

At NCT,we’recommitted to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know—we’rehere to support you.Ready to make a difference? Apply now and be part of something truly special. 

St Joseph’s Hospice – a leading East London hospice providing compassionate care and support to people with life-limiting illness, their families and carers – is seeking an Interim Head of Supportive Care.

This is an exciting opportunity to lead and transform a diverse portfolio of supportive care services, ensuring that people living with life-limiting illness, and those important to them, receive outstanding, person-centred support that enables them to live well until the end of life.

About the Role

As a key member of the Hospice leadership team, you will lead the development and delivery of our supportive care strategy in line with the Hospice Strategy 2026–2031. You will drive service transformation, develop innovative models of care, strengthen community partnerships, expand volunteer-led services, reduce health inequalities and improve outcomes for patients, families and carers.

You will work collaboratively across the Hospice, the North East London Integrated Care System, voluntary sector partners and local communities to ensure our services remain accessible, responsive and sustainable.

A significant aspect of the role is leading engagement with diverse communities, increasing awareness of hospice services, developing strategic partnerships and supporting the ambitions of compassionate communities across East London.

The post holder will also act as the Hospice's Designated Safeguarding Lead for Adults and Children, providing organisational leadership and assurance on safeguarding practice and governance.

About You

We are looking for an experienced senior leader who can demonstrate:

• Professional registration within a health or social care profession.
• Significant senior leadership experience within palliative care, community health, supportive care or social care services.
• Experience of leading large multidisciplinary teams and complex services.
• Strong strategic planning, operational management and service transformation skills.
• Experience of partnership working across health, social care, community and voluntary sector organisations.
• A strong understanding of safeguarding legislation, governance, quality improvement and regulatory requirements.
• Experience of budget management, workforce planning and service development.
• Excellent communication, influencing and stakeholder engagement skills.
• A commitment to inclusion, reducing health inequalities and improving access to care for underserved communities.
• A leadership style that reflects the values of compassion, advocacy, justice, quality and respect for human dignity.

About St Joseph's Hospice

Founded in 1905 by the Sisters of Charity, St Joseph's Hospice provides specialist palliative and end-of-life care for the diverse communities of East London. We are committed to delivering outstanding care and creating a culture where patients, families, volunteers and staff feel valued, supported and empowered.

Our mission is to help people live as fully as possible, for as long as possible, when facing life-limiting illness.

Why Join Us?

• 27 days holiday plus public holidays, increasing up to 33 days with service
• Subsidised café and early access to retail sale events
• Season ticket loan
• Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme
• Santander cycles discount and cycle to work scheme
• Health Cash Plan and access to the EAP services

Join St Joseph’s team and find out more!

Closing date: 30 September 2026.

Interview date: 8 or 9 October 2026.

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Take the next step in your fundraising career

Lauderdale House is looking for an experienced fundraiser who is ready for a role with more responsibility and the opportunity to help shape how fundraising develops across the organisation.

This is our first dedicated fundraising role, but you won't be starting from scratch. We have successful previous trust fundraising, established education and community programmes, previous individual donors and a large community of people with a long-standing connection to Lauderdale House.

Working closely with the Director, you'll help develop fundraising into a consistent and sustainable income stream, with a particular focus on Trusts & Foundations andIndividual & Legacy Giving.

You'll develop and manage a pipeline of trust and foundation applications, write compelling applications and reports, build relationships with funders and develop approaches to encourage longer-term support.

You'll also help establish our individual and legacy giving programme, researching and cultivating prospective donors, making fundraising approaches, developing donor stewardship and putting appropriate systems in place for donor data and Gift Aid.

Alongside this, you'll contribute to fundraising strategy, impact and evaluation, cases for support, fundraising communications, reporting and compliance.

About you

We're looking for someone with solid practical fundraising experience and a track record of securing income who is ready to take the next step in their career and possesses all or most of the following:

• a successful track record in fundraising relevant to this role, preferably in arts, heritage and/or community organisations;
• experience managing your own fundraising workload or portfolio with a good degree of independence;
• the confidence to use your judgement, make recommendations and move work forward without extensive day-to-day supervision;
• experience taking responsibility for fundraising targets or income goals;
• a strong understanding of fundraising trends, especially within the arts, heritage and community sectors;
• an understanding of the role of fundraising in organisational growth;
• knowledge of fundraising regulations, data protection, ethical standards and best practice;
• experience using CRM systems, databases or other tools for data mining and supporting prospecting;
• strong interpersonal and relationship-building skills and the confidence to develop relationships with funders, donors and prospective supporters;
• the ability to work collaboratively with colleagues who aren't fundraising specialists;
• excellent verbal and written communication skills;
• the ability to influence people and inspire trust;
• strong organisational skills and the ability to manage multiple deadlines and priorities;
• creative and lateral problem-solving skills and the ability to deal with the unexpected;
• a positive attitude and willingness to help where needed;
• confident use of Microsoft Office and the ability to learn other relevant software;
• excellent and accurate attention to detail;
• an interest in arts, heritage, education and/or community activity and the impact organisations such as Lauderdale House can have; and
• a commitment to equality and diversity.

You don't need to have previously been a Head of Fundraising or run an entire fundraising function. You might currently be a Fundraising Officer, Senior Fundraising Officer, Development Officer or similar and be ready for a role with more responsibility and scope to use your own judgement.

Above all, we're looking for someone who combines fundraising knowledge and real experience with initiative. You won't be expected to arrive knowing everything about Lauderdale House, but you should have enough fundraising experience to recognise opportunities, recommend a course of action and confidently take responsibility for delivering it.

About Lauderdale House

Lauderdale House is a Grade II* historic house in Waterlow Park, Highgate, brought to life as a busy arts, heritage, education and community centre. Around 80,000 people visit us each year, and in 2028 we will celebrate 50 years as an arts and education centre.

Salary: £37,818
Hours: Full-time, 35 hours per week
Contract: Permanent
Holiday: 25 working days plus public holidays
Location: Lauderdale House, Waterlow Park, Highgate N6 – on-site, not suitable for remote or hybrid working

How to apply

Please send your CV and a covering letter to Director Katherine Ives, with the subject ‘Application for Fundraising Manager’.

Your covering letter should explain why the role interests you and how your experience meets the essential requirements. We'd particularly like to hear about fundraising work you have personally been responsible for and examples of income you have successfully helped to secure.

Please also include contact details for two referees and let us know at what point they may be contacted. We will not contact referees without your permission.

For an informal conversation about the role, please contact Director Katherine Ives.

We welcome applications from people from all backgrounds and are happy to discuss reasonable adjustments during the recruitment process.

Application deadline: 9am on 5 October
First interviews: w/c 12 October
Second interviews: w/c 19 October

NCT is the national charity for pregnancy, birth, infant feeding and early parenthood. Our vision is simple: a society where everyone who becomes a parent feels confident, connected and safe.

Through our For Every Parent strategy, we're working to make that vision a reality. We support parents with trusted information, practical help, local communities and a stronger voice in the issues that matter to families.

For 70 years, we've been by parents' sides through the excitement, uncertainty, wonder and challenges of becoming a parent. Today, our volunteers contribute more than 70,000 hours of community service each year, helping parents build friendships, find support and feel less alone.

We educate and empower parents with evidence-based information and support. We advocate and act by listening to parents' experiences, raising their voices and campaigning for change. No judgement. No exceptions.

About the role  

As Kent Project Support Coordinator, you will help coordinate and deliver our local perinatal mental health peer support service across Kent. Working closely with our Perinatal Peer Support Service Lead, peer supporters, volunteers, health professionals and community partners, you will help ensure families receive safe, inclusive and accessible support within their local communities. 

Join our passionate team and contribute to the meaningful work that transforms the loves of parents and families. Your role will include:  

Coordinating the day-to-day delivery of local peer support groups, including venues, rotas, local promotion, resources and providing occasional facilitation cover where required. 

Recruiting, coordinating and supporting volunteers and peer supporters, including regular communication and debriefing following sessions to identify safeguarding, signposting or additional support needs. 

Supporting referrals into the service, helping assess individual needs and ensuring parents and families are connected with appropriate peer support, signposting or onward referrals. 

Building and maintaining positive relationships with local health and social care professionals, Family Hubs and community organisations to strengthen referral pathways and increase awareness of the service. 

Supporting monitoring and evaluation through accurate record keeping, data collection, case studies, service feedback and contributions to commissioner reporting and continuous service improvement. 

You will also help promote the service within local communities, particularly among families who may experience additional barriers to accessing support, and contribute to social media content, promotional activities and local events.

About you  

You will be compassionate, organised and confident working with parents, families, volunteers and professionals from a wide range of backgrounds. 

You will have an understanding of the challenges associated with the perinatal mental health period and be comfortable supporting people sensitively and without judgement. 

You will also bring: 

• Excellent organisational skills and the ability to manage your time and priorities effectively. 
• Strong interpersonal and communication skills, including active listening and the ability to build rapport with people from different backgrounds. 
• Strong relationship-building and stakeholder engagement skills. 
• Confidence working independently while remaining part of a supportive wider team. 
• Good judgement when responding to individual needs, safeguarding concerns and situations requiring signposting or referral. 
• Good IT skills, including Microsoft Office and internet-based systems. 
• A commitment to equity, diversity and inclusion and to ensuring services are welcoming and accessible to all families. 

Experience of community engagement, working with vulnerable families or people with complex needs, supporting volunteers, or working successfully with diverse cultural communities would be particularly valuable. 

Knowledge of safeguarding and awareness of emotional and practical support services available within local communities would also be beneficial. 

Training as an NCT Parents in Mind Peer Supporter is desirable. We also welcome applications from candidates who are willing and eligible to undertake this training. 

An Enhanced DBS check and driving licence are required for this role. You will also need to be willing and able to travel across the commissioned area, including at short notice when required.

Our Benefits – What we offer you  

• We value our team and offer fantastic benefits to support your well-being and professional growth:  
• 30 days annual leave pro rata (excluding Bank Holidays)  
• Pension matched up to 5%  
• Flexible working options to suite your lifestyle  
• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more  
• Life Assurance for peace of mind  
• Free eye test for all staff, with further discounts  
• Blue Light discount card  

At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know—we’re here to support you. Ready to make a difference? Apply now and be part of something truly special.  

We’re looking for someone inspirational, approachable, open-minded, with great communication skills and a genuine passion for supporting people experiencing mental health difficulties, their families, friends and their carers to live their best lives.

If this sounds like you, we’d love to hear from you.

As our current CEO prepares for retirement, we are looking for someone new to lead our organisation with the kindness and professionalism we’re known for.

For more than 30 years, Pembrokeshire and Carmarthen Mind has supported people across the Pembrokeshire and Carmarthen Local Authority areas and the Hywel Dda University Health Board region.

Mental health challenges affect people from all walks of life, and the need for accessible, person-centred support continues to grow. Conditions such as anxiety, depression, and other long-term mental health difficulties remain some of the most common health issues faced by individuals, families, and communities.

Compassionate, local mental health support can make a meaningful difference, we help people build resilience, maintain independence, and find hope during difficult times.

Across the UK, many people experience significant impacts on their daily lives, relationships, and wellbeing because of mental health problems. The wider effects on families, carers, and support networks can also be profound, highlighting the importance of early help, ongoing support, and community-based services.

Who we’re looking for:

• We’re looking for an experienced, confident and compassionate leader who can balance people, purpose and performance.
• You will be responsible for implementing the organisation’s strategy, as set by the Board of Trustees, leading staff and volunteers, overseeing services and finances, and ensuring strong governance and compliance.
• You’ll need strong knowledge and understanding of NHS and Local Authority structures, as well as health and social care legislation in Wales.
• You will maintain our welcoming, inclusive culture while planning for the future by identifying opportunities, building new partnerships and income streams, managing risk, and ensuring the charity’s financial sustainability.
• You will be a great listener, ensuring that our community feels heard. You will amplify their voices locally, regionally and nationally. These views will also inform the design, development and delivery of all our high-quality services

Application Resources

For Job Role specifics and more about us please see our CEO Recruitment Pack

Application Instructions

Ready to lead?

If you are interested in becoming Pembrokeshire and Carmarthen Mind’s next permanent Chief Executive Officer, please complete our application form and attach your CV. The application form can be found on our website.

For Full Application Instructions and more about us please see our CEO Recruitment Pack

Closing date for this role will be at 12:00 midday on 30/09/26

Interviews for this role will be held on week commencing 19/10/26

Are you passionate about helping others? Do you want to make a difference to the lives of vulnerable families? Have you considered working in the Charity Sector and are you passionate about supporting Volunteers? If so, we want to hear from you!

Home-Start Medway is a well-established Charity which has been supporting parents with children aged 0-5 years since 1987. Our ethos is simple and clear, ‘To be there for parents when they need us the most because childhood cannot wait’.

It's an exciting time to join our growing team. Having been identified as a leading light amongst Home-Starts and recently received the Kent Charity Award for best use of volunteers and the Queens Award for Voluntary service, we are now looking for a new Volunteer Co-ordinator.

The Volunteer Co-ordinator is responsible for the recruitment, training and supervision of Volunteers who provide 1-1 support to parents / carers of children aged 0-5 years, sometimes providing direct support themselves.

Job Title: Volunteer Co-ordinator

Employer: Home-Start Medway (Charity no: 1108057)

Location: Medway

Hours of Work: Part time and Full time hours considered

Salary: £26,355 – £29,190 per annum dependant on experience

Responsible to: CEO

Main Responsibilities

· Work co-operatively with other team members to recruit and train volunteers and maintain a satisfactory level of available volunteers to meet demand.

· Manage a case load of families who are referred to the Scheme, matching them with appropriate volunteers and overseeing this support.

· Work with partners to review and design the volunteer training courses so that they include specialist models as identified by client need.

· Ensure essential records and checks for volunteers are accurate and up to date.

· Match appropriate volunteers with families and introduce them / monitor support.

· Provide support and supervision to volunteers that are working with families on your caseload.

· Provide regular bulletins / newsletters to volunteers and potential volunteers to retain enthusiasm and motivation.

· Develop and facilitate Volunteer social events and support meetings.

· Maintain accurate records of the support provided for families on our database system.

· Support parent to enrich their living environments by applying for grants for white goods or furniture when needed.

· To refer to and / or work in partnership with other agencies and service providers as and when required.

· To model age appropriate play activities to parents/carers and offer a range of strategies and activities to manage behaviour and assist child development.

· Signpost families to parenting groups that can support them such as the Solihull course or Incredible Years.

· Signpost parents / carers to relevant services to ensure they have the necessary provisions to meet their child/ren’s needs.

· Maintain and improve competencies through continuous professional development.

· To attend regular supervision meetings and annual appraisal.

· Work co-operatively with Management to support the preparation of the monthly, quarterly and annual reporting requirements.

· To contribute to the effective day to day operation of Home-Start Medway in accordance with governing documents, standards and methods of practice, Home –Start agreement and Quality Assurance standards.

· To keep efficient, accurate and confidential records, including statistics collection and collation. This would include the use of evaluation tools to enable us to evidence the impact of our work.

· To work within all Home-Start’s policies and procedures including: Confidentiality, Safeguarding Children Policies and Procedures and Health and Safety Policies.

· Be flexible and carry our other associated duties as may arise, develop, or be assigned in line with the broad remit of the position.

· To work within the ethos of Home-Start and have high standards of practice. The need to respect confidentiality is paramount, as is a mature and flexible approach to the work.

This role is a permanent post. You will be based at our office in Strood although will be required to work across the Medway area. As well as joining a friendly, dedicated, and hardworking team you will have access to numerous benefits, including:

· 30 days annual leave (including 8 Bank Holidays)

· 2 days special leave days per year

· Birthday leave day

· Free tea and coffee provided in the office

· Pension contribution of 3%

· Christmas staff appreciation token

· Annual pay reviews

· Employee Assistance Programme (EAP) via D.A.S

· Access to the Charity Worker Discount Scheme
Access to a reduced-price local gym membership

Home Start Medway is committed to creating a safe and supportive environment for children, families, staff and volunteers. As part of our safer recruitment process, the successful applicant will be asked to complete relevant pre employment checks, including an enhanced Disclosure and Barring Service check, satisfactory references, right to work checks and verification of qualifications and employment history. All staff are expected to share our commitment to safeguarding and to follow our safeguarding policies and procedures.

Relationship Executive – Supporter Engagement & Legacy Giving

We are seeking a confident relationship builder who loves talking to people and wants to use their communication skills to make a genuine difference.

Position: Relationship Executive – Supporter Engagement & Legacy Giving
Salary: £30,000pa
Location: Milton Keynes / Hybrid
Hours: 36.5 hours per week, including one evening per week up to 8pm and, after an initial period, one Saturday per month
Contract: Permanent
Closing date: CVs reviewed on a rolling basis

About the role

This is a people-focused role for someone who enjoys picking up the phone, starting conversations and building genuine relationships.

You don't need previous legacy fundraising experience. You could come from customer service, account management, telesales, supporter care, fundraising or another relationship-focused role. What's important is that you're confident speaking with people, motivated by achieving results and excited by the opportunity to work for a charity.

You'll build relationships with existing supporters, helping them understand the difference they can make through their ongoing support and the possibility of leaving a gift in their Will. You'll manage your own portfolio of supporters, developing relationships from initial conversations through to longer-term engagement.

Key responsibilities include:

• Making proactive outbound calls to existing supporters and having warm, engaging conversations.
• Building trusted relationships and understanding what motivates individual supporters.
• Talking sensitively and confidently about legacy giving and the impact of leaving a gift in a Will.
• Following up supporter campaigns, mailings and events by telephone.
• Sharing inspiring stories about the difference supporters can make.
• Providing excellent supporter care through telephone calls, emails, letters, cards and other personalised communications.
• Working towards agreed targets for calls, engagement and fundraising outcomes.
• Maintaining accurate CRM records and managing your own workload and supporter portfolio.
• Occasionally supporting events around the UK and meeting supporters face-to-face.

About you

Above all, you'll be someone who really enjoys talking to people.

You'll be a natural relationship builder with excellent listening and questioning skills and the confidence to guide a conversation towards an outcome. You'll be comfortable making outbound calls and working towards targets, while ensuring every conversation remains personal, respectful and supporter-focused.

You'll also be organised, comfortable using a CRM or database and able to manage your workload with minimal supervision.

Experience could come from customer service, account management, telesales, fundraising, supporter engagement or relationship management – previous charity or legacy experience isn't essential.

About the organisation

You'll be joining an established international charity working to improve the lives of vulnerable children, families and communities around the world.

This is an opportunity to take the relationship-building skills you've developed elsewhere and use them for something with real purpose – helping supporters understand the lasting difference their generosity can make.

Other roles you may have experience of could include: Customer Relationship Executive, Customer Service Advisor, Account Manager, Relationship Manager, Telesales Executive, Supporter Care Officer, Supporter Engagement Officer, Telephone Fundraiser, Fundraising Officer, Membership Officer, Donor Care Officer or Legacy Fundraiser.