• Are you looking for volunteer roles ?

    Go to volunteering section

206

Governance and compliance manager jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Top job
Access - The Foundation for Social Investment, London (Hybrid)
£38,316 per year (FTE)
With a refreshed strategy and extended life we are looking for someone to help deliver the Access's day-to-day finance and function
Posted 4 days ago
Top job
The Baked Bean Charity, Battersea (On-site)
£34,320 per year
Join a Dynamic, Creative Charity Supporting People with Learning Disabilities
Posted 2 days ago Apply Now

Upload your CV

Save time when you spot your dream job. Upload your CV with ease.

Upload CV
Closing in 6 days
York Road Project, Woking, Surrey (On-site)
£42,000 – £45,000 per annum (DOE, pro rata)
Established local Charity seeking a Head of Services to provide full operational leadership across our Accommodation and Day Centre
Posted 3 days ago Apply Now
St Luke's Hospice, Harrow (Hybrid)
£75,000 per year
Posted 1 day ago Apply Now
Closing in 3 days
Stuart Hall Foundation, Remote
£42,000 FTE (£25,200 per annum, three days per week)
Posted 2 weeks ago
Not For Profit People, Greater Manchester (Hybrid)
£50,455 pro-rated to 21 hours (actual £30,273)
Posted 1 day ago
Reducing the Risk of Domestic Abuse, Oxford, Oxfordshire (Hybrid)
£70,000 - £75,000 per year
An exciting opportunity for a visionary, trauma-informed leader to shape the future of multi-agency domestic abuse support in Oxfordshire.
Posted today Apply Now
Everyone's Invited, London (Hybrid)
£37,000 per year
Posted 1 week ago Apply Now
QCCA Ltd, NW5, London (Hybrid)
£45,000 per year (pro rata)
We’re looking for an exceptional Finance, Systems & Business Manager to help lead the next chapter of our journey.
Posted 6 days ago Apply Now
Closing in 5 days
Glitch Charity, Remote
£33,000 - £39,500 per year
Posted 2 weeks ago
The Inland Waterways Association, Berkhamsted (Hybrid)
£30,000 - £40,000 per year
Posted 1 week ago Apply Now
Chefs in Schools, London (Hybrid)
£450 per day
Lead our digital ecosystem, optimise two key websites, and manage a brilliant team to amplify our mission transforming school food.
Posted 1 week ago
St Vincent de Paul Society, Bradford (On-site)
up to £50,000 per year
Posted 2 days ago
Page 3 of 14
Remote
£20,012.1 - £22,013.4 per year
Part-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

�� Location: UK (Remote with occasional travel)
�� Salary: Rest of UK - £20,012.14 London - £22,013.42
�� Hours: 21 hours per week

Willingness to travel for team meetings, training events and centre visits as required. Travel is funded.

MSI Reproductive Choices UK is looking for a highly organised and compassionate Complaints & Customer Services Facilitator to join our Quality & Governance Team.

This is a rare opportunity to join our Quality & Governance team and develop specialist expertise in complaints management, governance, and client experience within a leading healthcare organisation.

The successful candidate will benefit from dedicated one-to-one training, coaching and support from our experienced Quality & Customer Services Manager, gaining valuable knowledge and practical experience in complaint investigations, medico-legal processes, organisational learning and quality improvement. This role offers an exceptional platform for professional development and would suit someone looking to grow their career in governance, quality, patient experience, customer services or healthcare management.

Why Join Us? ��

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

�� Financial Benefits

  • Competitive salary
  • Up to 5% employer pension contribution
  • Fast expense reimbursement (within 10 days)

�� Work-Life Balance

  • 25 days annual leave + your birthday off
  • Family-friendly policies

�� Rewards & Perks

  • Long service recognition
  • Discounts at 4,000+ retailers via Blue Light Card

�� Health & Wellbeing

  • 24/7 GP access
  • Employee Assistance Programme

�� Career Development

  • Paid training and development
  • Accredited apprenticeships
  • Clear progression pathways

Key Responsibilities

  • Formal Complaints Management: Support the investigation, documentation, and resolution of formal complaints, ensuring timely and compassionate responses.
  • Evidence Gathering & Analysis: Review clinical records, staff statements, call transcripts, policies, and other relevant information to support investigations.
  • Stakeholder Engagement: Work collaboratively with clinical, operational, and senior leadership teams to support investigations and share learning outcomes.
  • Medico-Legal Claims: Assist in gathering documentation, statements, and evidence to support claims management and reporting.
  • Police & Legal Requests: Support the management of police requests, legal enquiries, and information disclosures in line with legislation and governance requirements.
  • Information Governance: Maintain accurate records and ensure all disclosures comply with data protection and safeguarding principles.
  • Quality Improvement: Analyse complaints and claims data to identify trends, risks, and opportunities for service improvement.
  • Governance Reporting: Prepare reports and information for governance groups and organisational committees.
  • Learning & Improvement: Share findings and lessons learned with management teams to support continuous improvement across services.
  • Client-Centred Communication: Ensure communications with complainants are clear, empathetic, and professional at all times.
  • Advice & Support: Provide guidance to colleagues on complaint handling, best practice, and quality standards.

 

Skills & Experience

  • Experience managing formal complaints within a healthcare, regulatory, legal, or other high-risk environment.
  • Experience supporting or managing medico-legal claims.
  • Strong understanding of information governance, data protection, and disclosure processes.
  • Ability to conduct thorough investigations and present balanced, evidence-based findings.
  • Excellent written and verbal communication skills.
  • Experience handling sensitive and confidential information with professionalism and discretion.
  • Confident engaging with multidisciplinary teams, senior leaders, and external agencies.
  • Strong stakeholder management and influencing skills.
  • Excellent organisational skills with the ability to manage competing priorities and deadlines.
  • Proficient in Microsoft 365 applications and case management systems.
  • Knowledge of quality, governance, regulatory compliance, or safeguarding processes would be advantageous.
  • Understanding of NHS governance or patient safety frameworks would be beneficial.

 

Join MSI UK and help transform client feedback into meaningful improvements that strengthen the quality, safety, and experience of care for every client.

Organisation
MSI Reproductive Choices UK View profile Organisation type Registered Charity Company size 501 - 1000

We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.

MSI Reproductive Choices UK logo Play
MSI-Nursing-Times-award-pic-745x420.jpgMSI-Reproductive-Choices-UK-20230612_0769-tiny.jpgImage-12.png-tiny.jpgMSI-Reproductive-Choices-UK-20230605_0302-scaled.jpg
Refreshed on: 31 July 2026
Closing date: 07 August 2026 at 16:15
Tags: Administration, Advice / Information, Customer support