Individual giving campaigns manager jobs
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
This is a brilliant opportunity to join a dynamic and ambitious team as we aim to deliver a consistently excellent experience to our supporters.
Location: Flexible, in line with our hybrid working policy. We work together in the London office a minimum of two days a month, plus other occasional in-office days as required.
About the role
The mission of the Supporter Care team at Crisis is to ensure that everyone who contacts us has an excellent experience. We are looking for a new Customer Service Coordinator with a strong background in customer service/supporter care. In addition to being great on the phone and having excellent writing, the successful candidate will be a problem solver who loves methodically working through issues to uncover root causes. You will also have a strong collaborative approach and be willing to develop yourself professionally by learning new skills.
This is an exciting time to join our team. We are about to transition to our new CRM (Microsoft Dynamics 365). We are also implementing new ways of getting the most from our contact management system (Zendesk), utilising AI and other functionality. This role will suit you if you have a strong understanding of customer service, are able to learn new technologies and to adapt to a changing environment all while delivering consistently excellent service.
About you
To be successful in this role you will:
- Have significant current or very recent experience in telephone-based customer/supporter service
- Be an initiative-taker, actively seek solutions before escalating issues
- Be able to effectively handle complex and difficult telephone calls
- Have a strong work ethic and ability to carry out a high volume of tasks to high levels of quality and speed
- Be motivated to develop professionally and consistently meet performance targets
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 22nd March 2026 at 23:59
Interview process: Competency based interview plus assessment tasks
Interview date and location: In person interview at Universal House, 88-94 Wentworth St, E1 7SA, week commencing 13th April 2026
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
Thank you!
Senior Development Executive – Department of Economics
University of Oxford
Location: Oxford, UK with some hybrid working options
Permanent and full-time role
Salary: Grade 8 role with a salary range of £49,119 - £58,265 pa, with possible extension to £63,489 (including an Oxford University Weighting of £1,730 per year, pro rata)
This is an exceptional career opportunity to help deliver philanthropic support that creates knowledge, shapes policy and inspires future leaders.
The University of Oxford’s Department of Economics is home to one of the largest and most diverse groups of academic economists. With strong policy impact, outstanding academic programmes and world-class research tackling issues from climate change and improving refugee resettlement to AI and reducing unemployment, Oxford is a global centre of excellence in economics.
As a Department we aim to produce transformative and innovative economic research; to have a sustained impact on economic policy outside academia; and to develop and train the next generation of researchers and research leaders. Our goal is always to create a stimulating, supportive and collaborative environment that allows researchers and research groups to pursue cutting-edge agendas. A priority is to achieve this within an inclusive and diverse department.
The Department sits within the University’s Social Sciences Division, which is proud to be the home of some of the most creative and innovative scientific thinkers and leaders working in academe. You could be helping to deliver philanthropic support that helps to fund breakthroughs in research with positive global impact. If this sounds like the kind of challenge you’ve been looking for, please read on.
The opportunity
Philanthropy has played a key role in enabling the ambitions of the Social Sciences Division and wider University, and we are seeking a talented fundraiser who is excited by the opportunity to raise money to support the very best academics and ensure that an Oxford education in economics is accessible to exceptional students from around the world, regardless of financial means. Oxford will shortly be embarking on the public phase of a multi-billion campaign – the most ambitious in higher education outside North America . This could be your opportunity to help the brightest students, academics and researchers develop interventions and solutions that protect and improve the lives of people everywhere, at a career defining moment in the higher education sector in the UK.
Working closely with the Head of Development – Social Sciences and the senior leadership of the Department of Economics, as well as some of the most inspiring academics and researchers in the world, you will forge relationships with existing and new donors to the department. You will have the support of excellent colleagues across Oxford as well as the wider Development & Alumni Engagement office.
About you
You are a skilled major gifts specialist with a proven track record of successfully building and managing portfolios of relationships with individual and corporate donors and prospects with the capacity to give in the £100k - £1m+ range. Bringing creativity and a proactive and entrepreneurial spirit, you enjoy working collaboratively with colleagues to identify and design engagement opportunities, and securing philanthropic gifts. The foundations of your success include your:
· track record of securing philanthropic gifts at the six-figure level or more
· gravitas and innate ability to establish trust and credibility with stakeholders at all levels
· highly developed interpersonal skills, diplomacy and negotiation skills
· ability to lead through ambiguity by shaping, designing, and delivering transformative initiatives
You do not need an academic or professional background in economics – we’re more interested in someone with intellectual curiosity and a passion for engaging philanthropy to drive positive change in the world.
In return
Your happiness and wellbeing at work matters to us, so we offer a range of family friendly and financial benefits including:
· Flexible hybrid working
· An excellent contributory pension scheme
· 38 days annual leave
· Membership to CASE
· Training and development opportunities
· A comprehensive range of childcare services
· Family leave schemes
· Cycle loan scheme
· Membership to a variety of social and sports clubs
· Discounted bus travel and Season Ticket travel loan
You could be helping to deliver philanthropic support that funds breakthroughs in science and improve lives around the world. If this sounds like the kind of challenge you’ve been looking for, we’d love to hear from you.
We are partnering with Richmond Associates for this search. To request a copy of the candidate information pack and to apply, please visit their website by following the Apply button, or contact them on +44 (0)20 3617 9240.
Closing date for applications is 9AM, Monday, 6 April 2026
Interviews with the University of Oxford are scheduled to take place from late April 2026.
The University of Oxford Development and Alumni Engagement Office is committed to having a team that is made up of diverse skills and experiences, and reflects the community that we serve. We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply.
Non Charity Employer
101 - 500
We raise funds in support of the University’s academic priorities, securing donations for all aspects of academic and student endeavour.
