• Are you looking for volunteer roles ?

    Go to volunteering section

566

Information and support officer jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Closing in 6 days
St Basils, Birmingham (Hybrid)
£33,856 - £36,486 per year
Posted 3 days ago
IPSEA, Remote
£40,000 - £45,000 per year
Posted 3 weeks ago

Upload your CV

Save time when you spot your dream job. Upload your CV with ease.

Upload CV
South London Refugee Association, London (Hybrid)
£40,628 per year (pro rata)
Posted 4 days ago
Ambitious about Autism, N10 3JA (Hybrid)
£30,784 per year
Posted 1 week ago
Closing tomorrow
Woman's Trust, Multiple Locations (Hybrid)
£60,000 per annum, depending on experience
Posted 4 weeks ago
Closing in 2 days
UK-Med, Manchester (Hybrid)
£83,840 - £88,490 per year
Posted 1 week ago
Oceana UK, Multiple Locations (Hybrid)
£41,000 per year
Are you an experienced Oil and Gas Campaign Manager to lead our campaign to stop oil & gas developments in UK waters?
Posted today
St Barnabas with Christ's Chapel Dulwich, London (On-site)
£33,000 - £36,000 per year
Posted 1 week ago Apply Now
Kingston Street Pastors, Kingston upon Thames (On-site)
£34,000 - £36,000 per year
Posted 1 week ago Apply Now
Page 27 of 38
Birmingham, West Midlands (Hybrid)
£33,856 - £36,486 per year
Full-time
Permanent
Job description

To act as the organisational lead for St Basils’ feedback processes, ensuring the effective implementation of St Basils’ Comments, Complaints, and Compliments Policy. The postholder will oversee the complaints and feedback processes in their entirety, ensuring complaints are handled promptly, fairly and resolved with well‑evidenced outcomes.

The Complaints Manager will have a thorough understanding of the Housing Ombudsman’s Complaints Handling Code requirements and will be responsible for ensuring compliance with the Code and for producing and submitting the relevant regulatory reporting.

The postholder will implement and lead an organisation‑wide lessons‑learned framework from complaints outcomes, driving change that improves services for thousands of young people, making sure they feel heard and respected.

Application resources
Organisation
St Basils View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 26 August 2026
Closing date: 04 September 2026 at 11:14
Job ref: 2026 - 1631
Tags: Advice / Information, Communications, Conflict Resolution / Peace, Investigation

The client requests no contact from agencies or media sales.