Learning management jobs
About the Role
Citizens Advice, in partnership with The Trussell Trust, have been running the Help through Hardship Helpline (formerly the Trussell Trust Foodbank helpline) for just over a year. The helpline has been highly successful in reaching those clients most in need. To date Citizens Advice has answered nearly 57,000 calls, helped feed over 70,000 people and recorded £13 million in expected financial gains for clients.
The Helpline has been extended to local Citizens Advice offices and we're looking for new advisers to join our team in Liverpool who will provide information and advice on the issues clients are facing, and help them access foodbank vouchers.
The successful candidate will provide generalist advice in a wide range of enquiry areas such as benefits, housing and employment. You will provide telephone advice within the working hours of the service and work with the on-site supervisor to support Clients most in need.
You will have excellent communication skills, be confident, motivated and willing to try new things. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.
Requirements
Desirable
1. One years’ experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.
Essential
2. Good IT knowledge with an ability to support delivery of advice
3. Ability to support and encourage others in using online systems and resources to enable them to self-help.
4. Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony.
5. Understanding of barriers individuals have to accessing telephone services.
6. Ability to give and receive feedback objectively and sensitively.
7. Effective oral and written communication skills, with particular emphasis on telephone work.
8. Ability and willingness to work both on own initiative and as part of a team.
9. Willingness to learn and develop skills and be flexible with service delivery.
10. Understanding of the issues affecting society and their implications for clients and service provision.
11. Ability to assist with research and campaigns works by providing information about clients’ circumstances
12. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced health writer and editor?
Do you want to use your skills to help British Heart Foundation (BHF) fund even more scientific breakthroughs and help us save and improve the lives of families and loved ones?
If so, this Health Editor role could be for you!
About the role
We want to reach and support more people with heart and circulatory conditions, helping them feel informed, empowered, and understood.
As a Health Editor, you’ll play a key role in doing this, through creating and commissioning high-quality written, audio and video content to support people with heart conditions.
You will generate ideas and produce high-quality, engaging and accurate content in a variety of formats (e.g. video, quizzes, infographics, interactive tools) across a range of channels (including web, email, print).
Collaborating with colleagues and other teams, you’ll use data and insight to inform the creation and optimisation of content; ensuring the people who need our support are at the heart of everything we do.
About you
As our ideal candidate, you bring experience of writing, editing and proof-reading content (ideally health content) and interviewing people for first-person stories and journalistic features.
With the ability to work quickly under pressure, prioritise effectively and meet tight deadlines, you have experience of creating and/or managing the creation of multimedia content (e.g., video, animation, interactive tools), working on a print or magazine product, and generating and gathering ideas for content (including by audience insight and SEO techniques).
Flexible and open to challenges, you will be great at producing high-quality, engaging and accurate content, collaborating with you team and colleagues across the business.
Able to understand complex medical or scientific materials, you will ideally have a background in health, and/or a good level of science literacy.
Working arrangements
This role is 12 month Fixed Term Contract covering family leave. It is a part time role working 21 hours per week as part of a job share. Ideally working days would include Mondays as a cross-over day between the job share partners but we are very open and flexibility around this can be discussed.
The salary range shown is the full time equivalent and will be pro rata for part time hours.
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About Us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Registered Charity
More than 1000
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.
Thank you!
This is an exciting role in a unique organisation. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible.
The role is full-time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).
We are looking for an Accounts Assistant to join our vibrant and friendly finance department. You will be responsible for supporting the Activities Finance Coordinator with the smooth running of the Accounts Payable and Receivable function and other duties within the activities finance team. In light of the Union’s recent management of the Bloomsbury Theatre, the postholder will also assist the Finance Department with a variety of tasks, providing flexible support to meet the department’s evolving needs.
Do you have relevant experience in an Accounts Payable role with a strong understanding of financial ledgers and control accounts? Have you dealt with checking and processing a high volume of transactions? If the answer is yes, then we would like you to join our finance team.
Our ideal candidate will have the ability to work independently and prioritise tasks in a high-pressure environment with rapid turnaround times and strict deadlines. The ability to demonstrate flexibility in response to changing environments and team priorities. Strong interpersonal and communication skills, along with well-developed IT skills, particularly in Excel and Microsoft Office.
Registered Charity
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.
The client requests no contact from agencies or media sales.
Thank you!
As a Senior Finance Business Partner, you'll work alongside senior leaders across Alzheimer's Society, turning complex financial information into clear insights that support more informed decision-making.
In a role where every pound matters in the fight against dementia, you'll ensure our resources are directed where they can make the greatest difference. Whether that's funding groundbreaking research, delivering vital support services, or campaigning for systemic change. You'll build meaningful relationships, develop budget holders' capabilities, and offer challenge and support to help colleagues navigate financial complexity with clarity and purpose, empowering them to make decisions that maximise our impact for the 900,000 people living with dementia in the UK and their families.
You'll be part of our Finance & Assurance directorate, where our vision is to be the Society's single point of truth. Working within the Financial Partnering, Planning & Analysis function, you'll connect Finance with the wider organisation, translating strategic plans into sound financial frameworks that enable our mission rather than holding it back.
This is also a people leadership role. You'll develop and manage a team of Finance Business Partners, creating an agile, high-performing culture where accountability and support go hand in hand. Together, you'll role-model best practice, share knowledge freely, and flex your resources to meet the changing needs of the Society throughout the year.
About you:
You're an experienced accountant with a track record of financial partnering at senior levels. You understand that excellent business partnering combines accurate numbers with storytelling, influencing, and helping others see the bigger picture. You're comfortable working across boundaries, challenging assumptions constructively, and coaching colleagues to strengthen their own financial knowledge.
You'll have:
- CCAB qualification through education or demonstrable knowledge.
- Significant experience strengthening financial capability across large or complex organisations, including developing training and coaching programmes.
- A proven track record of building and leading high-performing teams, with strong focus on development and performance management.
- Expert knowledge of financial planning, budgeting and forecasting processes and tools.
- Substantial experience working with finance systems, particularly ERP systems (we use Unit4).
- Experience driving quality improvement through data-driven metrics and reporting.
- A track record of challenging assumptions and holding others accountable for their financial responsibilities.
What you’ll focus on:
- Partnering with senior leaders across the Society to provide insights and recommendations that support effective, informed decision-making.
- Strengthening financial knowledge and confidence with budget holders through coaching, training programmes and partnership-based support.
- Leading and developing a high-performing team of Finance Business Partners, building a culture of accountability, collaboration and continuous improvement.
- Working collaboratively across the Finance team to design intuitive reports and analysis that meet the needs of colleagues across the Society.
- Building strong relationships with senior leaders to understand their strategic objectives, anticipate challenges and identify cost optimisation opportunities.
- Using storytelling and creative approaches alongside data-driven analysis to communicate key financial messages effectively.
Are you ready to influence at senior levels, bringing both challenge and practical solutions?
Can you lead a team that's valued not just for their technical expertise, but for the partnership and insight they bring to every conversation?
Important Dates
- Deadline for applications is Sunday 1st February 2026.
- Interview invites will be issued by Tuesday 10th February 2026.
- Interviews will take place across 17th, 18th and 19th of February 2026.
There will be a presentation task to prepare ahead of the interview. Depending on volume of applications, you may be invited to a second stage interview during W/C 23rd February 2026.
About Alzheimer's Society
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer’s Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 10 February 2026
Ref 7289
Save the Children UK is looking for a customer-focused individual with proven IT service desk and technical support experience to join as our Service & Support Analyst.
Working closely with colleagues across the organisation to deliver high-quality, responsive digital, data and technology support, you'll play a crucial role in enabling teams to work efficiently and maximise impact for children.
This is a full-time role (35 hours per week), Monday to Friday, based at our office in Farringdon. Working hours are on a shift basis between 08:00 and 18:00. Typical shifts include 08:00–16:00, 09:00–17:00, or 10:00–18:00, with some variation within these times.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As Service & Support Analyst, you will be a key member of the Digital, Data and Technology (DDaT) function, providing first and second-line support to colleagues across Save the Children UK. You will ensure that technology services are reliable, accessible and easy to use, helping staff to do their jobs effectively.
You will troubleshoot incidents, fulfil service requests, work closely with suppliers and technical teams, and play an important role in improving service quality, user experience and operational efficiency.
In this role, you will:
- Provide 1st and 2nd line IT support to colleagues, managing incidents and service requests in line with agreed SLAs and ITIL processes.
- Support the installation, configuration and maintenance of desktops, laptops, mobile devices, peripherals and software.
- Work with third-line teams and external suppliers to resolve technical issues and reduce repeat incidents through effective problem management.
- Take ownership of support tasks, contributing to continuous improvement of processes, documentation and knowledge bases.
- Deliver clear, customer-focused communication and hands-on IT support, including supporting senior leaders to ensure a seamless IT experience.
- Maintain accurate IT asset and software licence records and support the setup and delivery of IT services for internal events and programmes.
About you
As well as bringing strong technical support expertise, you'll be passionate about promoting a culture of internal customer focus and customer service through your role.
To be successful, it is important that you have:
- Proven experience working in a 1st and/or 2nd line IT support role within an ITIL-based service environment.
- Strong technical knowledge of desktop and mobile hardware, operating systems, and modern workplace technologies, including Office 365 (user and resource administration, SharePoint site administration, Teams/Planner setup).
- Experience supporting and troubleshooting applications and user accounts, with experience in administering Active Directory.
- Experience in troubleshooting, repairing and upgrading hardware, including desktops, laptops and mobile devices.
- Network booting (PXE), SCCM and command line experience.
- Excellent customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.
- Strong organisational skills, with the ability to prioritise workload, manage incidents effectively, and work collaboratively across teams.
- A proactive, improvement-focused mindset with a passion for technology and delivering a positive customer experience.
- Commitment to Save the Children's vision, mission and values.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Ways of Working: On-site - this role will be based at our office in Farringdon, London. This is a full-time role (35 hours per week), Monday to Friday, based at our office in Farringdon 5 days per week. Working hours are on a shift basis between 08:00 and 18:00. Typical shifts include 08:00–16:00, 09:00–17:00, or 10:00–18:00, with some variation within these times.
Out of hours working
From time to time, you may be asked to work outside normal business hours, such as in the evening or at the weekend, to support activities like system upgrades or maintenance. This is expected to be infrequent (usually no more than four times a year) and we'll always give you as much notice as possible.
In exceptional situations, such as a major emergency, humanitarian response, cyber attack, or total system failure, you may be asked to temporarily adjust your working hours to help manage the situation.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
