Operation administrator jobs

The Business & Human Rights Centre, an international non-profit human rights organization, is seeking an experienced Human Resources Lead to support line managers on day-to-day people issues, recruitment and employee relations, making sure that people policies are compliant with national laws and regulations.

• Location: UK - majority work from home (with occasional attendance in London)
• Full or Part Time: Flexible full time or part time, with a minimum of 3 days per week (21 hours/week) 
• Fee: GBP 48,500-53,500 (the range is based on a full-time schedule; if part time, it will be prorated accordingly) 
• Contract type: 1 year contract  
• Closing date: 29 March 2026 
• To Apply: Complete and return our application form via our jobs portal. Kindly note that the application form is required; we will not accept CVs.

Responsibilities 

Reward 

• Co-ordinate the preparation, renewal and filing of contracts. Monitor and manage risks related to employment terms and conditions. 

• Assist in addressing issues involving benefits, leave, taxation, social security and immigration/domestic legislation requirements. 

• Provide HR
  support to the Resource Centre's four registered locations (UK - headquarters, Germany, USA, and Colombia), and the other locations where we have consultants. 

• Coordinate onboarding and exit processes for employees and consultants, including exit interviews, equipment and file handovers, and turnover of organisational assets. 

Employee Relations 

• Advise and work with line managers to manage employee relations in line with current legislation and best practice. 

• Co-develop resolution strategies to address concerns and grievances raised by the global team. 

Human Resource Policy and Systems 

• Work with the COO to continuously review, improve and update HR policies and systems in line with our values and legislation. 

• Ensure best practise in HR systems, databases and processes are maintained and monitored across the organisation. 

• Manage aspects of GDPR compliance relating to employees and consultants. 

Nurture Teams and Talent 

• With the COO, lead the development of employee engagement and retention strategies. 

• Assess learning needs across the organisation and collaborate with colleagues to develop and implement learning solutions and professional development for individuals and teams. 

• Support the performance management and review processes and work with line managers on the performance development plans of team members. 

Recruitment 

• Work with the recruiting manager to coordinate the employee and consultant recruitment process, including setting terms & conditions. 

• Organise job listings and interviews and support managers to provide a robust induction programme for appointees. 

Risk Management 

• Proactively identify risks within our HR policies and systems and develop strategies to mitigate them. 

Qualifications & skills 

• Commitment to our values and mission - essential 

• An HR professional with 5+ years of experience. - essential 

• Strong and up to date knowledge of UK employment law, employee related health and safety regulations and employee/consultant related GDPR
  legislation - essential 

• Ability to meet deadlines. Excellent planning, co-ordination and prioritisation skills - essential 

• Proven experience in developing and implementing human resource strategies and practices including recruitment, reward, contract administration, employee relations, learning and development, performance management, well-being, safeguarding and conflict management -essential 

• A collaborative and flexible approach, with outstanding interpersonal, and relationship-building skills. The ability to work effectively across cultures. - essential 

• Excellent verbal and written communication skills; fluency in English. - essential 

• Working towards a CIPD qualification/membership or equivilent – desirable 

• Preference for up-to-date and sound knowledge of EU and USA employment-related laws and health and safety regulations an advantage – desirable 

• Experience of supporting colleagues to develop a culture of diversity, inclusivity, and collaboration for remote teams around the world. -desirable 

• Experience with human resources information systems and with basic tools for online & remote work such as Microsoft Office, Sharepoint, and Teams. – desirable 

• Experience of diagnosing issues and designing and implementing organisation development solutions for a growing organisation – desirable 

• Knowledge of another language, especially Spanish, French or German - desirable 

A fantastic opportunity for a senior finance professional who wants to work in a charity where the employees are as important as delivering the mission. This role might appeal to an established accountant or auditor who would like to learn more about managing operations such as IT, human resources, charity governance and transformation management. There is scope for this role to grow with you over the next few years.

In 2026, we will be introducing a new version of our CRM system and we’d like to migrate from Sage Line 50 to Xero. We’re looking for someone who’s enthusiastic about embracing and managing changes to our systems.

You’ll bring energy and enthusiasm to the team, ensuring financial functions are carried out efficiently, effectively, accurately and in a timely way. You will be supported by a knowledgeable and experienced team. You'll focus on managing and improving financial processes, ensuring that the Leadership Group have up-to-date and accurate records for reporting to the Board, preparing the accounts for audit each year and improving processes.

Responsible to: Charity Manager.

• Primary Responsibility: Maintain accurate financial ledgers and provide comprehensive financial reporting.
• Reporting: Responsible for Management and Year-End reporting.
• Financial Operations: Manage supplier payments, VAT, and cash monitoring.
• Planning: Assist in the preparation of budgets and forecasts.
• Asset Management: Maintain records for fixed assets.
• Compliance: Adhere to and maintain financial procedures and policies.
• Support: Provide support to the wider Finance Team and work collaboratively with colleagues.
• Safety: Protect the safety and security of service users, staff, and the confidentiality of information.

Candidate Requirements:

• Experience: Experience in financial management, managing budgets, and analysing management accounts.
• Qualifications: Relevant accounting experience or qualification (e.g., AAT or equivalent).
• Skills: Excellent communication and organizational skills with the ability to prioritize work.
• Networking: Ability to build and maintain productive working relationships with stakeholders.
• IT Proficiency: Strong skills in IT and proficiency in Windows software.

Additional Information:

• Work Attire: Smart casual clothing with appropriate footwear.
• Training: Appropriate training provided as needed.

This is a paid position for up to 2 days a week - negotiable

Want to make a difference to local lives?

We are an independent local charity based in Bosham, Chichester offering a wide range of services to support our patients, and their loved ones, who are living with a life limiting or terminal illness.

The work we do makes a real difference to the lives of local people and we support over 330 patients at any one time between our In Patient Unit and Community teams. (Paragraph)

Being a Finance Manager at St Wilfrid's

Full time 37.5 hours per week | 12 months fixed term contract - possibility to become permanent | Mainly office based with some home-working flexibility 

We’re looking for a skilled and values‑driven Finance Manager to oversee the day‑to‑day financial operations of St Wilfrid’s Hospice.

You will manage financial reporting, budgeting, controls, payroll oversight and compliance for both the charity and trading company. Working closely with colleagues across the organisation, you’ll ensure financial information is accurate, timely and meaningful.

You will also lead and develop a small, dedicated Finance team.

This is a time of transformation for us, with a new Finance Director joining and with plans to change our Finance system over the coming year.  As a result, we’re looking to appoint a fixed term Finance Manager for 12 months, with the possibility to extend or become permanent.

Key Responsibilities

- Produce timely monthly management accounts

- Lead year‑end processes and support statutory accounts preparation

- Coordinate and support organisation‑wide budgeting

- Provide financial guidance to managers and budget holders

- Oversee payroll and pensions compliance

- Manage cashflow, reconciliations and financial controls

- Lead on VAT, Gift Aid and internal audits

- Line‑manage and develop Finance team members

- Support system improvements and digital developments

Qualifications and Experience

• Qualified accountant (ACA, ACCA, CIMA) or equivalent experience
• Strong financial management experience, ideally in a charity setting
• Excellent technical understanding of accounting and financial controls
• Experience with financial systems (Sage 200c desirable)
• Confident communicator, able to explain finance clearly
• Collaborative, supportive and aligned with our values
• Experience leading a team
• Right to work in the UK

Please visit out website careers page for more details and to view the job description.

What we offer you

We offer all St Wilfrid’s employees the following benefits:

• Annual Leave - 27 days’ annual leave (rising to 33) plus bank holidays with an option to Buy/sell Leave
• Employee Assistance Programme (EAP) - Access to free and confidential Virtual GP Advice, Counselling and Legal Support
• Healthcare – Access to a contributory health plan for you and family members, covering a range of benefits including eyecare and physiotherapy
• Generous Pension – With 7.5% employer contribution for employees not in the NHS pension scheme or continuation of existing NHS Pension Scheme Membership
• Life Assurance Scheme - Should the worst happen while you're working with us, your loved ones will receive a lump sum payment equal to two times your salary (or the NHS Life Assurance Scheme if applicable)
• Subsidised food - Our catering team provide a range of high-quality meals at low prices for all employees when on site at the Hospice
• Employee discount - In all our community charity shops and eligibility for the Blue Light Card discount scheme

How to Apply

Please complete the form below, where you can add your CV or a completed application form if you prefer.

If you have any queries regarding this vacancy please contact us.

Please note the closing date for this role is 22 March, however this vacancy may close early if sufficient applications have been received. We will be reviewing applications on a regular basis.

Equality, Diversity and Inclusion at St Wilfrid's

We value diversity and are committed to being a place where people feel their differences are recognised and welcomed, and their needs are heard and respected. Creating an inclusive workplace is a core part of our aim to ensure St Wilfrid’s is a great place to work and a compassionate and caring place to be.

We want to hire talented people and to make sure our processes don’t exclude or disadvantage people with disabilities or different needs. Please let us know what would help you apply for our role – we’re happy to be flexible with our process to help you showcase your skills and abilities. To do this you can email, call, or visit us in person – ask at Reception for HR.

We guarantee an interview for candidates with disabilities who meet the essential criteria for the role. As a signatory to the Armed Forces Covenant and member of the Defence Employer Recognition Scheme, we’re also keen to support applications from members of the Armed Forces family. If your Armed Forces‑related circumstances mean that a conventional application and interview process might be difficult, let us know.

Contract type

Permanent – ST Giles Hospice Shops

Location

Bloxwich

Hours

15 hours (2 days out of 7) 8:55am – 5:05pm trading over 7 days.

Annual salary

£9633 (Retail Band AA)

Review date

08/03/2026

As an Assistant Community Shop Manager (ACSM) for St Giles Hospice you will take lead when the Community Shop Manager is away, ensuring smooth operations and delivering excellent customer service. You’ll be empowered to make decisions locally whilst working within a supportive framework, working within and for your local community ensuring that engagement and support is understood and promoted. 

You’ll have excellent leadership skills and want to be part of a successful team. Ideally, you’ll have previous fashion retail experience with the ability to manage and lead the store in the absence of the Community Shop Manager (CSM).

Reporting into the CSM and working closely with the Retail Regional Manager you will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice.

The estate includes 26 shops and e-commerce operation with a turnover of approx. £3.5million which supports the overall income generation strategy. 

Do you want to work in a role that combines retail, community and purpose, St Giles Hospice is the place that will allow you to thrive.

Qualifications

Essential

·Qualifications in English and Maths

·Minimum Level 2 Key Skills or Grade 4 (A-D) GCSE

Knowledge and experience

Essential

·Ability to lead and motivate others

·Previous retail experience

·Understanding of health and safety regulations

·Ability to plan and priorities workloads and delegate accordingly

·Outstanding communications skills

·Excellent customer focus

·Knowledge and understanding of sales management, profit and loss

Desirable

·Local community knowledge

·Previous line management experience

·Experience in achieving goals and identifying opportunities

·Has the ability to implement and enforce policies

·A desire to work as part of a team to generate fresh and innovative community-based ideas

·Some experience of Gift Aid

·Some experience of working with volunteers

Values

·Exhibits our hospice values and behaviours

Skills

Essential

·Proven customer service skills

·Flexible and be able to adapt to change on a daily basis

·Able to complete physically demanding work in the form of standing for long periods and moving stock

·Ability to handle administrative task, such a cash handling

·Be a keen problem solver

·Ability to follow organisational policy and procedures

·IT and numeracy - understanding of Office 365 and the ability to complete IT based tasks

Desirable

·Ability to work on own initiative and prioritise workload

·Team Management skills

·Experience in training and developing staff and/or volunteers

Personal Attributes

·Strong communicator 

·Customer focused

·Willingness to learn

·Flexible and adaptable to change

·Good interpersonal skills

·Goodtime keeping and strong work ethic 

·Conducts themselves’ in a professional manner

·Good organisational skills

·Inclusive and diverse in their approach

·Empathetic

·Team Player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

Finance Officer 

Job Description and Person Specification 

Job title Finance Officer 

Hours 35 hours per week 

Salary Between £27,000 - £29,000, depending on skills and experience. 

Location Home based with travel to our London office for team and other meetings 

Reports to Director of Finance and Operations 

National Voices 

Making what matters to people matter in health and care 

National Voices is the leading coalition of health and social care charities in England. We have around 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them. 

Our Vision: 

People shaping their health and care.

Our Mission: 

We advocate for more inclusive and person-centred health and care, shaped by the people who use and need it the most. 

We do this by: 

• Understanding and advocating for what matters to people especially those living with health conditions and groups who experience inequalities 

• Finding common cause across communities and conditions by working with member charities and those they support 

• Connecting and convening charities, decision makers and citizens to work together to change health and care for good. 

The Role 

The Finance Officer is responsible for delivering accurate, timely and robust financial administration to support the organisation’s operations, governance, and longterm financial sustainability. 

You will manage the daytoday finance function, maintain financial controls, support budget monitoring, and ensure compliance with charity finance requirements.

Working closely with the Director of Finance and Operations, you will support financial planning, reporting and forecasting, while ensuring our financial systems, processes and documentation remain wellstructured and up to date. 

This role is ideal for someone with strong numeracy, attention to detail and a commitment to excellent financial stewardship. 

Responsibilities 

Financial Management 

• Maintain accurate, uptodate financial records and ledgers 

• Prepare and process invoices, income logs and credit control 

• Manage daytoday banking including payment runs and bank reconciliations 

• Process staff and volunteer expense claims in line with policy 

• Support monthly management accounts preparation 

• Assist with yearend accounts, audit preparation and financial statements 

• Monitor grant income and expenditure, ensuring compliance with funder conditions 

• Support cashflow monitoring and forecasting 

• Support with contract key performance indicators 

• Maintain financial policies, procedures and financial controls 

• Liaise with suppliers, contractors and service providers regarding financial matters 

Budgeting & Reporting 

• Support the Director of Finance and Operations in preparing annual budgets 

• Provide financial updates and reports for internal teams and project leads 

• Track project and programme expenditure against budgets 

• Produce financial reports for board papers and committees when required 

• Assist with scenario modelling and organisational planning 

Governance Support (FinanceRelated) 

• Provide administrative and financial information for the Audit & Risk Committee 

• Maintain financerelated governance documentation and registers 

• Support financial compliance including HMRC requirements and Companies House returns (where relevant) 

Support with income generation 

• Work with the Director of Evidence and Improvement to identify tender opportunities via a weekly funding monitor and framework applications 

• Maintain and administer a cross-organisational income generation tracker.

• Diarise fundraising meetings, co-ordinate agendas and circulate actions after meetings. 

Supporting our membership and partnership schemes 

• Support with membership and partnership engagement, stewardship, renewals, invoicing, support and retention.

• Work with other members of the Membership Working Group to take a lead in the team on maintaining, updating and improving member and partner records on our CRM system (Hubspot) and Sharepoint, and support others to do the same. 

Systems & Process Management 

• Maintain finance systems (e.g., accounting software, payment systems) 

• Support improvements to financial workflows and processes 

• Ensure financial documents, contracts and records are stored securely and in line with policy 

• Help troubleshoot financial system issues and support staff using them 

Person Specification 

Attitudes & Behaviours 

• Highly organised with strong attention to detail 

• Able to follow processes and maintain financial controls 

• Strong communication skills and ability to work collaboratively in a small team 

• Discreet and professional when dealing with confidential information 

• Able to prioritise workload and work independently 

• Commitment to National Voices’ values, mission and ways of working 

Essential Experience & Knowledge 

• Experience in a finance, bookkeeping or financial administration role 

• Demonstrably numerate and confident working with financial data 

• Experience using accounting/financial systems (Xero would be an advantage) 

• Proficient in Microsoft 365, especially Excel 

• Understanding of financial controls and reconciliations 

Desirable Experience & Knowledge 

• Experience working in a charity or voluntarysector finance role 

• Knowledge of charity finance regulations, restricted/unrestricted funds, and reporting 

• Experience supporting budget monitoring and preparing financial reports 

• Familiarity with grant reporting and funder compliance 

• Experience supporting audits or yearend accounts 

Our approach to hybrid working 

We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives. 

We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to- face meetings with clients and partners where this enhances the work. 

We assume that this would usually not amount to more than one day per fortnight for people who work full time. 

We are happy to discuss how this sits in your life. This can be agreed by your line manager. 

Please note that our offices are fully wheelchair accessible and that we are committed to making our workplace fully inclusive. 

Application guidance

Please submit a cover letter (max 800 words) along with a CV to apply.

Applications should be addressed to our Director of Finance and Operations, Matthew Haslehurst and submitted through CharityJob.

Please specify any access or other requirements of which we need to be aware for the online interview.

The deadline for applications is noon on 20th March 2026.

The interviews will take place the week commencing 23rd March 2026 on Microsoft Teams.

Details of an interview task and interview questions will be emailed to you prior to the interview.

We are committed to diversifying our team in order to broaden the insight and experiences we can draw on, and to do our work more credibly. In particular, we would welcome applications from people from racial and ethnic minority backgrounds and men, who are both underrepresented in our team. Our offices are fully accessible and we are a Disability Confident and an LGBT+ friendly employer.

Are you looking to take the next step in your HR career? Do you want hands-on experience in employee relations and the opportunity to grow within a supportive, highly skilled HR team? If so, this could be the perfect role for you.

Employee Relations Assistant
Reference: FEB20264403
Location: This role can be worked primarily from home, Flexible in UK
Contract: Fixed until 31st December 2027
Hours: Full Time, 37.5 hours per week
Salary: £30,075.00 - £32,108.00 Per Annum
Benefits: Holidays, Pension and Life Assurance

The Employee Relations Team is a vital part of our HR department, supporting managers across the organisation with matters including conduct, capability, absence, redundancy and a wide range of other employee relations topics. We are now looking for an Employee Relations Assistant to support our Advisers while also developing your own skills and responsibilities.

This is an ideal role for someone currently working in HR administration or HR support, who is working towards (or already has) a professional HR qualification-ideally CIPD Level 5-and is keen to gain deeper ER experience.

What you’ll be doing

In this position you will work closely with our experienced team of eight Employee Relations Advisers. You’ll gain exposure to a wide range of ER activities, take part in case discussions, and gradually take ownership of less complex matters.

Your responsibilities will include:

Employee Relations Support

• Acting as the first point of contact for employee relations, policy and contractual queries.
• Supporting and coaching managers through first stage queries and HR processes.
• Attending ER meetings alongside advisers and contributing to case discussions.
• Applying HR policies and procedures with accuracy and confidence.

HR Operations

• Assisting advisers with case preparation and documentation.
• Maintaining and updating employee records.
• Providing advice on terms and conditions of employment.

Project Work

• Contributing to HR and operational projects as required, including policy development and process improvement.

What you’ll bring

We’re looking for someone who is eager to learn, confident in supporting others, and keen to build a solid foundation in employee relations.

Essential skills & experience:

• Experience in an HR Administrator, HR Assistant or HR Coordinator role.
• Confidence in advising managers on HR procedures and basic ER issues.
• Strong organisation and attention to detail.
• Excellent interpersonal and communication skills.
• Competent user of MS Office and HR systems.
• CIPD Level 3 (or equivalent) and ideally working towards Level 5.
• A basic understanding of employment law principles and developments.

What we offer

• Clear progression pathways and ongoing professional development.
• Regular check-ins, shadowing opportunities and hands-on ER learning.
• Exposure to a wide range of HR activities, projects and policy work.
• A collaborative, supportive HR team where your growth is a priority

Additional Information:

This is a Contract until 31/12/27, Full Time role for 37.5 hours per week.

Closing date: 23:59, Tuesday, 31st March 2026
We are looking to conduct interviews for this position as soon as we see good applications, so please don't delay.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.

Contact us to discuss any additional support you may need to complete your application.

No agencies please.

This role offers the chance to work with a global NGO, providing valuable experience in tackling key global development challenges, along with hands-on involvement with project and partnership management systems, grant tracking processes, and an opportunity to contribute to the development of impactful programmes. It provides deep exposure to the operations of an International NGO, invested in community-led holistic solutions to some of the most pressing problems of our times. You would enhance your knowledge and experience of the charity sector funding landscape in the UK and internationally. You would significantly expand your practical knowledge of project delivery and monitoring in diverse areas of international development such as water and sanitation, prevention of violence against women, food security and nutrition, rural livelihoods, biodiversity conservation, community disaster resilience, to name a few. You would have opportunity for creative writing about our projects for funding applications and project reports, and with scope to develop the role you might find yourself writing blog posts, newsletters and so on. You would have the chance to network with other NGOs and funders at events and international development conferences. You may have the opportunity to travel to south Asia or Africa for project evaluation or conferences / networking, subject to funding. As you gain experience, there may be scope for you to contribute to project design. 

You will be working in a friendly, professional environment in a building that acts as a hub for social justice organisations, with many opportunities to participate in activities offered by the building’s community. 

Role description / person specification:

You would undertake research to identify new potential funding partners, write grant applications, and manage successful partnerships. You would write project funding proposals primarily to trusts and foundations, corporate foundations, and statutory sources. Some charity-sector fundraising experience is desirable. Experience in fundraising from trusts / foundations in particular would be an advantage. The ability to draft inspiring narratives for different audiences is a crucial aspect of this role. You must also be comfortable using spreadsheets and have strong attention to detail, as you would be working with project budgets. You would research and attend relevant events and identify other such opportunities to promote Pragya’s work, to network, and to learn about the latest research and trends in international development. You would contribute to Pragya’s social media posts and campaigns. A basic level of knowledge about video editing and media tools like Canva would be an advantage.

The UK branch of Pragya is a small team, and so you must be capable of using your initiative and managing your own workload. You would need to prioritise your commitments and work to deadlines as needed. You would contribute to the charity’s administrative needs.

This is a role that demands commitment and offers strong career development in the international development sector. Those passionate about working in international development are encouraged to apply. We are looking for candidates who would anticipate being able to make at least a two-year commitment. 

Key specifications:

Essential

·A degree qualification with at least 2:1 or equivalent

·Fluent English with excellent writing skills

·Strong verbal communication and ability to represent Pragya at public events

·Basic knowledge of on-line communication platforms and media tools 

·Proactive approach, ability to manage own workload, happy to work alone

·Excellent organisational skills and strong attention to detail

·Competent in the use of Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams) and good internet research skills

·Demonstrable interest in International Development

·Work experience of two years.

Desirable

·A degree in a relevant, essay-based discipline

·Fundraising experience from trusts / foundations / corporates

·Exposure to foundations and trusts based in the UK and in Europe, mainly Netherlands, Germany, France and Switzerland.

·Experience of using cloud-based donor management software (Salesforce, Oracle, CRM)

·Understanding of the issues Pragya works to address

·Prior travel to any of Pragya’s project-delivery countries 

The role

The Training Officer champions TLC’s values by creating learning experiences that are inclusive, empowering, and rooted in respect for the diverse communities the organisation serves. They design and deliver training that not only builds skills but nurtures confidence, wellbeing, and a culture of continuous growth. With a commitment to quality and integrity, they ensure all programmes are accessible, evidence‑informed, and aligned with organisational priorities. Their work strengthens staff development, supports meaningful partnerships, and contributes to sustainable impact through thoughtful collaboration and responsible use of resources. By engaging openly with colleagues, partners, and the wider community, the Training Officer helps elevate TLC’s mission and promotes learning as a powerful tool for positive change.

Key Responsibilities:

 1. Training and Development

• Collaborate with Learning and Development Lead and Practice Team to ensure training programs are inclusive, accessible, and responsive to the needs of diverse communities.
• Use adult learning principles to design and deliver creative, innovative, and bespoke training solutions aligned with local demand, strategic priorities, and funding requirements.
• Will deliver training through online learning systems, including learning management systems (LMS), virtual training tools, and e-learning platforms.
• Develop and apply robust quality assurance and evaluation processes for all training activities. Collect feedback, analyse outcomes, and implement improvements where required.
• Deliver both internal and external training sessions across TLC subject areas.
• Coordinate and facilitate job specific inductions for new starters, ensuring all staff receive ongoing professional development in line with the TLC training plan.
• Apply coaching and training expertise to support internal staff development and wellbeing.
• Work alongside Learning and Development Lead and Practice Teams to manage the online learning system, maintaining accurate and up to date records of mandatory and CPD training.
• Identify, design, and implement appropriate training programs in collaboration with internal stakeholders and external training providers.
• Partner with the Head of Practice and Safeguarding, as well as the Marketing Team, to ensure clear and effective communication around all internal and external training programs.

2. Income Generation

• Support the Learning and Development Lead to collaborate with TLC’s Development Team to identify and apply for funding opportunities to expand and enhance training services.
• Following successful funding applications, plan, deliver, and monitor training programs in line with funding agreements and outcomes.

3. Quality Assurance

• Support the Head of Practice and Safeguarding, and the Learning and Development Lead, in maintaining high quality standards and compliance with accreditation frameworks.
• Contribute to achieving and maintaining accredited quality awards through ongoing monitoring, review, and implementation of quality action plans.
• Work with the Operations Team to collect and analyse customer feedback and reviews, using insights to support continuous improvement, funding applications, and marketing initiatives.
• Support the Learning and Development Lead in ensuring all policies, procedures, and training materials are in place to support staff, volunteers, and placements, including induction and ongoing learning.

4. Partnership and Community Engagement

• Represent TLC at partnership meetings and events to promote training and development services.
• Support the Marketing and Communications Team in promoting services, sharing information, and engaging the local community through social media and other communication channels.
• Actively contribute to raising the profile of TLC through collaboration, partnership working, and effective promotion of training opportunities.

General

Partake in evening and weekend work as required. Support the designated safeguarding lead to ensure all staff, volunteers, trustees and students at TLC understand that safeguarding is everyone's responsibility. Ensure adherence to policies mandatory training, reporting concerns, and compliance to protect children and adults at risk.

About us

This is a pivotal time for TLC: Talk Listen Change and we are looking for enthusiastic, experienced, engaged and highly motivated people to join our rapidly expanding team. 

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.

We want you to feel empowered to bring your best to this role, so we encourage flexible working around core hours. We offer an annual continuous Professional Development allowance, generous annual leave entitlement and Birthday leave.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us. 

This post is subject to an enhanced DBS check.

The Royal School of Needlework is the International Centre of Excellence for the Art of Hand Embroidery. Based at the historic Hampton Court Palace, we have been dedicated to preserving and innovating in the art of hand embroidery since 1872. Our thriving education programme offers courses for all levels, from beginners to degree level, and we teach onsite and online in locations across the UK, and internationally in America, Japan, and Australia. Our renowned Embroidery Studio creates bespoke embroidery for fashion, art, and royalty and offers expert conservation and restoration services for valuable and historical embroidered pieces.

The RSN is unique. No other single organisation covers the breadth of education and practice to promote the art and technique of hand embroidery or has our connections, collection, archive and heritage. Embroidery is an international language. Cultures and communities have used embroidery-based techniques to tell stories and record events for hundreds of years while the individual benefits of mindfulness and mental wellbeing are now increasingly being recognised today.

Overview of Role:
To provide operational and administrative support across the RSN’s educational programmes, including the Certificate and Diploma, Tutor Training Course, Short Courses, International Summer School and On Demand Courses.

Main Duties 

The main duties include, but are not limited to: 

General Administration 

• Manage the Education Email Inboxes, responding to queries and complaints as appropriate. 
• Monitor and order stock levels, ensuring supplies are available as needed. 
• Handle the packing and mailing of kits and materials, both nationally and internationally. 
• Support classroom setup for various courses, including Short Courses, Bespoke Classes, and events. 
• Assist in preparing beverages for students and visitors, maintaining cleanliness in the area. 
• Escort visitors and guests from reception, including tour groups, while representing the RSN brand confidently and enthusiastically. 
• Attend offsite events as required. 

Course-Related Administration 

• Support the Certificate and Diploma Programme Managers in the administration of the course. 
• Provide logistical support for educational tours and other departmental activities. 

Other Duties 

• Maintain a professional and efficient workflow within the Education team. 
• Provide comprehensive administrative assistance to the Director of Education and the Education Management Team, including scheduling, correspondence, and maintaining organised records to facilitate programme delivery.
• Undertake any additional activities required by your line manager within the scope of this role. 

You will not be expected to perform all the above duties, but we will expect you to be able to cover for colleagues where appropriate.

Person Specification 

Desirable 

• Interest in hand embroidery 
• Good customer service experience or potential (email/phone) 
• Proficiency in Microsoft Office packages
• Ability to work on own initiative and as part of a team 
• Logical thinking and attention to detail 
• Ability to multitask and work in a busy environment 
• Energetic and enthusiastic 
• Experience with CRM databases
• Experience in office administration 
• Familiarity with postal systems and packaging of goods 
• Experience with event planning and operations 

Working Conditions 

• The role requires frequent movement between RSN’s operational areas, including collecting items or escorting individuals from reception. 
• Some lifting and use of trolleys may be required, and occasional work outside regular office hours may be necessary. 
• Flexibility is essential, particularly when lifts are unavailable or in high demand. 

 This job description is subject to periodic review and may be updated to meet the evolving needs of the RSN. 

Social Finance is an ambitious non-profit that designs, funds and scales solutions to complex social problems. Our vision is a fairer world where together we unleash the potential of people and communities. We work with governments, funders, communities and the social sector to tackle some of the most persistent challenges facing society in the UK.

Our multidisciplinary team brings together experience from the public, private and charity sectors. We are known for our collaborative and intellectually curious culture and for delivering systems change, improving how entire systems operate so they produce better, lasting outcomes.

One of our most significant initiatives is IPS Grow, which supports the national expansion of Individual Placement and Support (IPS) employment services across England. IPS is an evidence-based approach that helps people experiencing severe mental illness, addiction and other health challenges find and sustain competitive employment with tailored support.

IPS Grow works with commissioners, healthcare providers and delivery partners to expand high-quality IPS services, improve quality and learning across the system, and ensure the data and evidence behind IPS continue to demonstrate its impact. Scaling IPS has been a priority for Social Finance since 2015 and continues to be an integral part of our work today.

With IPS Grow transitioning from a fast‑growing initiative to a mature organisation with expanding reach and influence, we are now looking for an experienced Chief Operating Officer to join the IPS Grow and Social Finance Senior Leadership Team.

The COO will provide strategic leadership across IPS Grow’s operational infrastructure, ensuring the organisation has the systems, processes and capabilities required to deliver impact at scale. You will strengthen financial oversight, resource planning and risk management while helping develop IPS Grow’s data and digital capability. The role will also help shape the organisational structures and culture needed to support sustainable growth.

We are looking for a senior operational leader with experience in finance and the non-profit or publicly funded sectors, ideally with a track record of helping organisations scale. You will bring strong financial literacy, sound strategic judgement and the ability to build effective operational frameworks in complex environments.

You will be a collaborative partner across IPS Grow and the wider Social Finance organisation, building trusted relationships, bringing clarity to operational challenges and fostering a strong “one team” culture across a distributed team.

This is an exciting opportunity to help shape the next phase of IPS Grow’s development. If this resonates with you, we would be delighted to hear from you.

To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots.

Applications should include a CV and covering letter responding to the following questions:

1. What is motivating you to become our new Chief Operating Officer for IPS Grow? (200 words)
2. Given what you have read about us so far, what do you believe would make an effective Chief Operating Officer for IPS Grow? (200 words)
3. Please describe your experience ensuring an organisation had the right systems, processes or capabilities in place to use data effectively. What was your role and what difference did this make? (250 words)
4. Please tell us about a time when you built strong partnerships across teams or organisations to deliver a shared goal. What approach did you take and what was the outcome? (250 words)

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

IRC UK

IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

The Manager, International Philanthropy is part of the International Philanthropy team which focuses on raising gifts from individuals based outside of the U.S. and will support the activities of the team in managing donor accounts and coordinating day to day activities of the Senior Director and Director as required.

Major Responsibilities

• Collaborate with frontline fundraisers to implement strategies for high-net-worth individual donors and prospects within donor portfolios, bringing in critical revenue for the organization

• Draft and edit donor-facing communications, including letters, emails, contact reports, and tailored correspondence supporting donor engagement.

• Coordinate with internal teams to develop high-quality concept notes, proposals, presentations, and reports, managing drafts through final approval and formatting.

• Prepare agendas, briefings, and materials for donor meetings, prospect conversations, and internal strategy discussions.

• With fundraisers, act as the liaison between donors or prospects and field staff, ensuring both parties receive the most critical information and that it is communicated clearly and strategically reflective of its audience.

• Collaborate closely with Prospect Research and Management teams as well as Analytics and operations staff to co-lead and track the entire donor cycle.

• Support the planning and delivery of stewardship and cultivation events for international high-net-worth donors.

• Update the donor database (Salesforce) to maintain portfolio assignments, draft and update giving proposals, request prospect research, monitor report requirements and submissions, track ongoing donor communication and activity as well as additional relationship management duties.

• Support payment processing and ensure documentation complies with IRC and donor requirements.

• Provide operational and administrative support to the Senior Director and Director, including scheduling, travel coordination, and preparation for board or leadership meetings.

• Maintain teamwide systems, materials, and processes, support onboarding for new team members, and contribute to special projects as assigned.

KEY WORKING RELATIONSHIPS

Key contacts across IRC in UK and internationally:

• International Philanthropy Team

• USA Philanthropy

• Communications team

• Policy and Advocacy team

• UK Finance team

• President’s Office and Executive Director of IRC- UK

Person Specification

Skills, Knowledge and Qualifications:

• Knowledge and understanding of the principles and methods of philanthropy fundraising**

• Experience with Salesforce database or similar CRM system** (Salesforce Administrator certification a plus)

• Excellent project management skills with demonstrable ability to prioritize and organize own workload and meet conflicting deadlines**

• Excellent project management skills with demonstrable ability to prioritize and organize own workload and meet conflicting deadlines**

• Ability to establish and build relationships with donors, colleagues and senior stakeholders at all levels and from a variety of backgrounds, both externally and within IRC**

• Bachelor’s Degree or higher, with professional fundraising certifications an advantage, or equivalent experience

• Experience in the following markets preferred – UK and US

• Excellent communication skills and interpersonal skills, with the ability to inspire and enthuse, through the delivery of strong external and internal communication

• Previous experience of working with high-net-worth individuals and their support functions i.e. EA’s, wealth advisors and/or private offices;

• Experience of supporting a team including the implementation of high-level events;

• Excellent attention to detail

• Excellent Microsoft Office software skills including Outlook, Excel, Word and PowerPoint

• Ability to understand and demonstrate commitment to IRC’s Equal Opportunities Policy and to ensure all activities are consistent with Equal Opportunities

• HTML experience a plus, to help support website updates.

• Passion for IRC’s mission and demonstrable interest in fundraising.

The role
The Domestic Abuse Prevention All Risk Perpetrator Worker will strive to make contact and work on a one-to-one basis with perpetrators whose victims have been identified through all levels of risk. 

The purpose of this role is to move the perpetrator along the spectrum of awareness; acceptance of impact; desire to change; to voluntary engagement in behavioural change to end the cycle of abuse for children who are victims of domestic abuse. 

The Domestic Abuse Prevention Worker will work with people on: awareness raising and developing motivation to change with people who recognise they are at risk of or are harming their partner (low risk), individual case management and group behavioural change programmes (standard and medium risk), intensive case management aimed at high harm and/or significant recidivist perpetrators. To do this, the Domestic Abuse Prevention worker will work closely with existing agencies as part of a co located multi agency approach. 

The Domestic Abuse Prevention worker will work closely with the victim/survivor IDVA service to review risk, develop safety plans, and improve outcomes for all parties involved. 

The work carried out in Bolton is currently focused on MATAC where we provide the service sometimes referred to as PAST.

The Prevention, Action and Support Team (PAST) provides an intensive case management service for individuals (all genders, 18+) identified by the police as high risk, high harm perpetrators of domestic abuse.  The intervention lasts 8 – 16 weeks, (with potential extensions based on the duration of the perpetrators inclusion in the perpetrator panel cohort).  Cases are referred through a police-led perpetrator panel (e.g., MATAC or DATAC).

PAST’s intensive case management approach balances support, accountability, and disruption to deliver tailored interventions that enhance victim safety, provide perpetrators with opportunity for change – while ensuring they are held accountable for their actions.

About you

You’ll have a deep understanding of the nature of domestic abuse and its effects on clients and children, as well as the reasons behind abusive behaviours towards intimate partners.

Your knowledge extends to the range of statutory and voluntary agencies that clients and their children may encounter, and you are aware of the impact of domestic abuse on children and parenting, including the additional needs of clients from BMER communities. 

You will have experience in working with clients on issues of domestic abuse, providing one-to-one and group support and advice, managing your own workload and administration, and assessing the risk and safety of your clients and those connected to your client.  You will have handled safeguarding disclosures and referrals, and you communicate clearly with a range of people both over the telephone and in person. 

You will be organised, able to use your initiative, and work effectively as part of a multi-service team. Your administrative skills are strong, and you are adept at using a computer to maintain effective systems. 

Flexible and willing to work evenings, you can travel independently. Additionally, you will have an understanding of trauma-informed practices, risk mitigation, and safeguarding. Experience liaising with social workers and other professionals, and in related areas such as substance misuse, child protection, or family support, is desirable. 

Fluency in an additional language and skills in group work are also advantageous. You stay updated with best practices and new initiatives. 

We want you to feel empowered to bring your authentic self to this role, so we encourage flexible working around core hours. We offer an annual continuous Professional Development allowance, generous annual leave entitlement and Birthday leave.

About us

We want to make working at TLC an enjoyable and rewarding experience.
It takes a dedicated, passionate, and flexible team to deliver the range of services we provide. We’re lucky to have over 150 people on our teams and 12 Trustees who believe in what we do. We are looking for enthusiastic, experienced, engaged and highly motivated people to join our team.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us. 

This post is subject to an enhanced DBS check.

Please note: we will be shortlisting applications on an on-going basis so we encourage applicants not to wait until the closing date to submit an application where possible.

Elizabeth Fry Charity operates a Ministry of Justice Approved Premises in Reading, offering a safe and supportive environment for up to 24 women. We’re committed to delivering exceptional accommodation and meaningful, person‑centred support for women navigating the criminal justice system.

Make a Meaningful Difference in the Lives of Women in the Criminal Justice System

Are you passionate about supporting women with complex needs—such as substance misuse issues—to build safer, healthier, and more stable futures? Do you thrive in a supportive team environment and enjoy finding creative, flexible solutions to help others succeed?

We’re looking for someone who can bring empathy, resilience, and positivity to a role that truly changes lives. As a member of our team, you will play an active part in helping women reintegrate into the community and move towards leading law‑abiding, independent lives.

What the role involves:

• Working an average of  17.75 (part time) or 35.5 hours a week on a rota, including weekend shifts and occasional bank holidays
• Supporting residents within our Approved Premises
• Contributing to the safe and smooth daily running of the service
• Being a positive role model, using encouragement and consistency to motivate change

We offer a competitive full‑time equivalent salary of £26,334.82 to £31,505.32, along with a 30% enhancement for weekend shift work.

We are open to part‑time applicants—offering an average of 17.75 hours per week on a flexible or fixed rota.

Who we’re looking for:
Ideally, you’ll have experience within the Criminal Justice System and an understanding of the discrimination and challenges faced by women involved in it. However, we also welcome applicants who can demonstrate insight, empathy, and a strong willingness to learn.

You’ll be:

• Self‑motivated and committed to supporting others
• An excellent communicator with strong administrative and teamwork skills
• Someone who brings enthusiasm, responsibility, and reliability to every shift

What we offer:

• Regular supervision to support your development
• Tailored training to build your confidence and skills
• The opportunity to make a tangible, positive impact every day

If you’re ready to be part of a dedicated team and help empower women to rebuild their lives, we’d love to hear from you.

Why Join Us?

At Elizabeth Fry Charity, you’ll be part of a compassionate and committed team working to transform the lives of vulnerable women. Every day, your contribution will make a meaningful impact — and you’ll be supported by colleagues who value collaboration, personal growth, and innovation. We invest in your success, celebrate your achievements, and ensure you feel truly appreciated.

We’re proud to offer a comprehensive range of benefits designed to support your wellbeing and help you thrive:

• 30% pay enhancement for working weekend shifts.
• Perkbox membership, giving you access to exclusive discounts, wellbeing resources, and a wide range of perks.
• Financial recognition, including a confirmation‑in‑post bonus after successful completion of probation, plus long‑service awards at three and ten years.
• Employee Assistance Programme, providing confidential emotional, financial, and practical support whenever you need it.
• Generous annual leave of 25 days plus Bank Holidays (pro rata), increasing with service up to 30 days.
• Freshly cooked meals on site, prepared by our in‑house Chef and tailored to all dietary requirements.