Operations manager jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A fantastic opportunity has arisen within our award-winning fundraising team, to join us in an exciting new role of Legacy and In Memory Manager (Lead).
At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women, and that’s why we will always strive to do more for our patients and families. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals, and to make our hospital feel just like home.
This role requires someone with experience in legacy administration and promotion and/or in memory fundraising, as well as excellent communication skills and a strategic mindset. We need someone with previous experience in relationship management and income generation - ideally within a legacy and/or in memory setting - who is able to lead and inspire our supporters and staff in order to generate long term income and awareness for the charity.
To be successful in this role you will:
- Lead the development and delivery of legacy marketing and in-memory fundraising strategies to drive sustained income growth and supporter retention
- Be self-motivated, independent and target-driven
- Act as the subject matter expert on legacy administration and in-memory giving, providing guidance, training, and mentoring while promoting a strong culture of philanthropy
- Manage all aspects of legacy casework, including complex and contentious cases, ensuring effective stakeholder relationships and full compliance with legal, regulatory, and best practice standards
- Oversee data management, reporting, and analysis to generate insights, improve processes, and support accurate forecasting and long-term financial planning
- Collaborate across teams to maximise fundraising opportunities, enhance donor engagement across channels, and deliver impactful events and integrated giving initiatives
- Posses a natural confidence in talking to people with high emotional intelligence and resilience due to the sensitive nature of the role, with excellent communication and relationship building skills.
What we offer:
- Flexible and hybrid working to support work-life balance
- Generous annual leave entitlement with additional leave for long service
- Enhanced sick pay
- Enhanced Maternity and Paternity Pay
- Employee Assistance Program and Lifestyle Savings
- Free flu jabs
- Cycle to work scheme
- Charity events throughout the year
- Employer enhanced auto-enrolment pension scheme with 8% employer contribution
- Ongoing commitment to education and professional development
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.
If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.
PLEASE NOTE: Within our organisation, this role is titled Legacy and In Memory Lead. This reflects our internal structure and does not change the scope or responsibilities described in this advert.
We will conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.
Making A Difference

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position: Management Accountant
Contract: Part time, permanent - 3 days / 24 hours, per week
Location: Reading / Hybrid
Salary: £37,000- £40,000 FTE, dependent on experience
Application Deadline: This is rolling recruitment, and the role may close early if a high number of applications are received.
The Role
This is an exciting opportunity for a Management Accountant to play a pivotal role in the finance team of a Charity-led group during an exciting phase of growth. Reporting into the Finance & Operations Director, you will take ownership of delivering accurate, timely and insightful management reporting that supports operational performance and strategic decision-making.
Key responsibilities across both companies will include:
- Managing month-end processes, including journals, accruals and prepayments.
- Perform balance sheet reconciliations and intercompany reconciliations.
- Preparation of monthly and quarterly management accounts to agreed deadlines.
- Working closely with colleagues across Finance and other business functions to gather, validate and interpret financial data.
- Supporting improvements to reporting processes, controls and governance.
- Preparing quarterly VAT returns.
- Supporting budgeting, cash flow planning and audits.
- Ad-hoc reporting as required by the Senior Leadership Team.
- Any other duties as reasonably required.
Knowledge and Skills:
Required:
Experience of creating management accounts
Proficiency in financial reporting and analysis
Proficiency with Microsoft Excel
Attention to detail and a proactive approach to work
Excellent communication and presentation abilities.
Strong organisational and self-management skills.
Strong analytical and problem-solving skills
Eligibility to work in the UK without restrictions.
Desirable:
Experience with Xero software
AAT level 4 qualified or higher
What We Offer:
- Hybrid working.
- Comprehensive employee healthcare scheme, wellbeing program, and on-demand GP services.
- Access to employee discount schemes for gyms, retailers, and holidays.
- Enhanced company pension and holiday benefits.
This role is advertised as three days per week, although we can consider a working pattern across four or five shorter days where this works for both the candidate and the organisation.
As an equal opportunities employer, CL:AIRE is committed to ensuring fair treatment for all current and prospective employees. We do not tolerate discrimination based on age, disability, gender, sexual orientation, pregnancy, race, ethnicity, religion, belief, gender identity, or marital status. We are dedicated to creating a diverse and inclusive workplace and strongly encourage qualified applicants from all backgrounds to apply and become part of CL:AIRE. If you need any accessibility support during the application or interview process, please inform us, and we will be happy to assist.
Permanent | Full-time
Salary: £58,560 – £71,480 per annum
Hours: 35 per week
Location: Home-based with regular national travel
Job reference number: 1766
Help shape the future of Cranstoun’s services
Cranstoun is a social justice and harm reduction charity supporting and empowering people to live healthier and safer lives. Each year, we support more than 45,000 people through services including substance use, criminal justice, domestic abuse, housing and services for children and young people.
Following a successful five-year strategy and significant growth, we remain ambitious about the difference we can make. As we enter our next phase, we are investing in the leadership and operational capability needed to support our continued development. We are now recruiting an Assistant Directors of Service to join our senior management team.
This is a significant senior leadership role offering the opportunity to lead substantial service portfolios while helping shape how Cranstoun’s services are led and delivered across the organisation.
The role
Reporting to the Director of Operations, you will lead a substantial portfolio of complex commissioned services and senior operational managers.
You will lead eight services with nine direct reports, spanning substance use and services for children and young people. You will have clear accountability for ensuring services are safe, effective and well-led, with strong contractual performance, financial sustainability and positive outcomes for the people and communities we support.
You will provide operational grip and evidence-based assurance, strengthen safeguarding and management accountability, build effective relationships with commissioners and partners, and ensure risks and underperformance are identified, escalated and addressed early.
You will also work collectively with fellow senior operational leaders to embed a One Cranstoun approach, strengthening common standards, sharing learning, developing leadership capability and improving quality and resilience across our services.
What you will be accountable for
As an Assistant Director, you will take senior operational accountability for:
- Safe, effective and well-led services – ensuring strong safeguarding, quality, operational risk management and service user outcomes.
- Contractual performance – ensuring services deliver against contractual requirements and KPIs, with strong commissioner relationships and timely action to address underperformance.
- Financial sustainability – maintaining strong financial oversight, effective workforce management and oversight of the sustainability of individual contracts.
- Evidence-based assurance – using reliable performance, quality, workforce and financial information to identify risks and drive improvement.
- Collective organisational leadership – working beyond individual portfolio boundaries to build consistent standards, stronger leadership and shared ways of working across Cranstoun.
You will lead and develop senior operational managers, set clear expectations and create a culture in which support and accountability operate together.
You will also lead and contribute to service mobilisation, transformation, workforce planning and continuous improvement.
Who we are looking for
We are looking for established senior operational leaders with substantial experience leading complex commissioned services and geographically dispersed teams.
You will bring a strong track record of:
- leading safe, high-quality services for people with complex needs;
- safeguarding, quality and operational risk management;
- contract and performance management;
- managing significant service budgets and improving financial performance;
- building effective relationships with commissioners, regulators and strategic partners;
- leading service improvement, mobilisation and organisational change;
- developing senior operational managers and addressing underperformance; and
- using performance, quality, workforce and financial information to provide assurance and drive improvement.
You will need to combine strategic leadership with operational pragmatism, understanding the detail when necessary while maintaining oversight of performance, risk, quality and sustainability across a complex portfolio.
Above all, we are looking for collaborative, credible and values-led leaders who can support and challenge in equal measure, build leadership capability and bring people together around common standards and organisational priorities.
Specialist experience
For this role, significant senior leadership experience within substance use services is essential, including experience of leading CQC-regulated provision and maintaining high standards of quality, safety and regulatory compliance.
You will also need a strong understanding of safeguarding and the governance required to deliver safe and effective services for children and young people. Direct operational experience of Children & Young People services would be valuable, but we are equally interested in candidates who can demonstrate strong safeguarding and CYP governance experience alongside substantial substance use leadership.
This permanent appointment offers the opportunity to provide long-term leadership to a significant portfolio and help shape the future development of Cranstoun’s services.
Be part of Cranstoun’s next chapter
Our successful five-year strategy has seen Cranstoun grow considerably, extending our reach and the range of services we provide. We remain ambitious and innovative, committed to developing services that respond to the changing needs of people and communities.
As we look to the future, we are investing in the leadership, operational capability and organisational infrastructure needed to support our continued development, strengthening operational governance, consistency and assurance across our services.
This role offers the opportunity to do more than manage established portfolios. You will help shape the future of our services and build an Operations Directorate characterised by high standards, clear accountability, collaboration and continuous improvement.
Find out more
Please refer to the accompanying recruitment pack for the full Job Description, Person Specification and details of the application process.
Please note: All posts are subject to an Enhanced DBS check.
How to Apply:
For more details and to apply, please visit our website via the apply button. Please quote the appropriate Job Ref in all correspondence.
Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Closing date: Sunday 20 September 2026.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Registered Charity No: 1061582
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Rape Crisis South London (RCSL) is entering an exciting new chapter. With a strengthened leadership team and an ambitious vision for the future, we are building on our foundations to deliver a bold and impactful organisational strategy.
We are now seeking an Office & Facilities Manager to join our Training & Prevention team at this pivotal time. This opportunity is available as permanent position.
As a specialist charity supporting survivors of sexual violence across twelve South London boroughs, we provide counselling, group therapy, advocacy, prevention education, and professional training. With an annual income of approximately £4 million, we are growing and strengthening our infrastructure to better serve survivors and communities.
The Office & Facilities Manager will:
- Lead on day-to-day office operations and facilities management
- Line manage the reception/administrative team
- Ensure compliance with Health & Safety, GDPR, and organisational policies
- Maintain a safe, welcoming, and efficient environment for staff and survivors
The role is central to ensuring our spaces support the delivery of high-quality, trauma-informed services.
Why Apply?
This is a fantastic development opportunity to:
- Step into a management position
- Expand your experience in facilities, compliance, and operations
- Play a key role in supporting safe and effective service delivery
- Contribute to an organisation making a meaningful difference
Who We’re Looking For
You can demonstrate:
- Experience in office and/or facilities management
- Strong organisational and administrative skills
- Confidence in managing systems, processes, and compliance
- Experience supervising or coordinating staff
- Knowledge of Health & Safety and data protection requirements
- A commitment to RCSL’s feminist ethos and survivor-centred approach
Key Responsibilities
- Manage office systems, processes, and administrative functions
- Oversee building maintenance, contractors, and facilities operations
- Lead on Health & Safety compliance, inspections, and reporting
- Support data protection compliance in line with GDPR
- Coordinate space planning, office upkeep, and service needs
- Line manage reception/admin staff, delegating workload and supporting performance
- Ensure the office environment reflects RCSL’s values and standards
Safeguarding and Safer Recruitment
Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation’s safeguarding standards.
This includes:
- Promoting the safety and wellbeing of children, young people and adults at risk
- Identifying and reporting safeguarding concerns
- Following organisational safeguarding policies and procedures
- Supporting a culture where everyone feels safe, respected and supported
Our safer recruitment processes include:
- Values-based interviews
- Verification of identity, qualifications and employment history
- Reference checks
- Enhanced DBS checks where required
- Safeguarding training and supervision
- Equality, Feminist Commitment and Values.
Intersectionality and Reasonable Adjustments
We recognise that experiences of sexual violence are shaped by intersecting factors such as:
- Race and ethnicity
- Disability
- Sexuality and gender identity
- Socioeconomic background
- Immigration status
- Faith and culture
Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality.
Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as:
- Alternative interview formats or timings
- Additional time for written tasks
- Accessible documentation
- Support relating to disability, neurodivergence or health needs
Learning and Development
As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development.
Interview Process
Shortlisted applicants will be invited to an interview, conducted via MS Teams.
Stage one: MS Teams with the Director of Finance & Resources Manager and two other panel members.
The whole process from advertisement to appointment, may take up to 3-4 weeks.
Post holder will be required to undertake Enhanced DBS
The role will initially be open for one month (until filled). However, due to the urgent need for support, applications will be reviewed and interviews arranged on a rolling basis, so early applications are encouraged.
The interview will explore experience and approach to:
- Safeguarding
- Equality, diversity and inclusion
- Wellbeing and feminist practice
- Trauma-informed therapeutic work
- Leadership responsibilities relevant to the role
This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010).
We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK.
GDPR Statement
Rape Crisis South London will process personal information provided during the recruitment process in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Information submitted as part of your application will be used solely for recruitment, selection, safeguarding, and employment-related checks. For unsuccessful candidates, application data will be retained for up to six months before being securely deleted. By submitting an application, you acknowledge that your personal data will be processed for recruitment purposes. For further information, please contact.
How to apply
Please submit:
- Your CV and a cover letter outlining your suitability for the role
- Interview date(s): Rolling basis
Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful.
We encourage you to follow us on LinkedIn @rapecrisissouthlondon for future opportunities and updates.
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Providing specialist support to women and girls who have experienced rape and/or childhood sexual violence and abuse.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be Part of Meaningful Change
Rape Crisis South London (RCSL) is entering an exciting new chapter. With a strengthened leadership team and an ambitious vision for the future, we are building on our foundations to deliver a bold and impactful organisational strategy. We are now seeking an Administrator to join our Programmes teams at this pivotal time. This opportunity is available on permanent basis.
This is an exciting opportunity for someone with HR administration, recruitment, coordination or People & Culture experience who wants to make a meaningful difference within a values-led organisation supporting survivors of sexual violence.
About the role
Working closely with the People & Culture Manager, you will provide first-line People & Culture support across the organisation, coordinate recruitment and onboarding activities, manage our HR and Recruitment inboxes, support payroll administration, maintain employee records, and help ensure our people processes are efficient, compliant and trauma-informed.
Key responsibilities include:
You will:
- Act as the first point of contact for HR and recruitment enquiries
- Coordinate recruitment campaigns, interviews and onboarding activities
- Support safer recruitment and safeguarding processes
- Manage employee records and People & Culture systems
- Assist with payroll administration and reporting
- Provide first-line policy and procedural guidance
- Help managers navigate People & Culture processes
- Contribute to continuous improvement and service development initiatives
About You
We're looking for someone who has:
- Experience working within a HR, People & Culture or operations environment
- Experience coordinating recruitment and onboarding activities
- Strong administrative and organisational skills
- Experience managing shared inboxes and responding to enquiries
- Excellent written and verbal communication skills
- The ability to handle confidential and sensitive information appropriately
- Strong attention to detail
- A commitment to equality, diversity and inclusion
- A positive, professional and solution-focused approach
CIPD Level 3 qualification (or working towards it) is desirable, as is experience within the charity, voluntary, healthcare, education or social care sectors.
Safeguarding and Safer Recruitment
Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation’s safeguarding standards.
This includes:
- Promoting the safety and wellbeing of children, young people and adults at risk
- Identifying and reporting safeguarding concerns
- Following organisational safeguarding policies and procedures
- Supporting a culture where everyone feels safe, respected and supported
Our safer recruitment processes include:
- Values-based interviews
- Verification of identity, qualifications and employment history
- Reference checks
- Enhanced DBS checks where required
- Safeguarding training and supervision
- Equality, Feminist Commitment and Values.
Intersectionality and Reasonable Adjustments
We recognise that experiences of sexual violence are shaped by intersecting factors such as:
- Race and ethnicity
- Disability
- Sexuality and gender identity
- Socioeconomic background
- Immigration status
- Faith and culture
Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality.
Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as:
- Alternative interview formats or timings
- Additional time for written tasks
- Accessible documentation
- Support relating to disability, neurodivergence or health needs
Learning and Development
As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development.
Interview Process
Shortlisted applicants will be invited to an interview, conducted via MS Teams.
Stage one: MS Teams with the People & Culture Manager, Director of People & Culture and one other panel member.
The whole process from advertisement to appointment, may take up to 3 -4 weeks.
Post holder will be required to undertake Basic DBS
The role will initially be open for one month (until filled). However, due to the urgent need for support, applications will be reviewed and interviews arranged on a rolling basis, so early applications are encouraged.
The interview will explore experience and approach to:
- Safeguarding
- Equality, diversity and inclusion
- Wellbeing and feminist practice
- Trauma-informed therapeutic work
- Leadership responsibilities relevant to the role
This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010).
We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK.
GDPR Statement
Rape Crisis South London will process personal information provided during the recruitment process in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Information submitted as part of your application will be used solely for recruitment, selection, safeguarding, and employment-related checks. For unsuccessful candidates, application data will be retained for up to six months before being securely deleted. By submitting an application, you acknowledge that your personal data will be processed for recruitment purposes. For further information, please contact.
How to apply
Please submit:
- Your CV and a cover letter outlining your suitability for the role to in PDF format
- Interview date(s): This opportunity will remain open until filled. However, due to the urgent need to recruit to this role, applications will be reviewed on a rolling basis, and interviews may be arranged before the closing date. We therefore encourage early applications.
Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful.
We encourage you to follow us on LinkedIn @rapecrisissouthlondon for future opportunities and updates.
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
PDF format
Providing specialist support to women and girls who have experienced rape and/or childhood sexual violence and abuse.



Salary: £20,000 at 17.5hrs a week (£40,000 per annum pro rata)
The Farming Community Network (FCN) is a UK-wide voluntary organisation and charity that aims to improve the health and wellbeing of people in farming and ‘walk with’ people at times of difficulty and change. We have been described as a ‘lifeline’ and a ‘trusted friend’ by people we have helped, and support over 12,500 people in agriculture each year with a wide range of issues.
We are recruiting a part-time Trust Fund and Legacy Development Manager. You will be reporting to the Head of Partnerships.
You will build vital relationships with Trusts, Foundations and other grant providers, generating income and helping to ensure the financial sustainability of the charity.
You will also focus on increasing the volume and value of legacies left to FCN and nurturing these relationships and opportunities.
Now is an exciting time to be joining FCN – we are currently delivering our three-year strategy (2025 - 2027) and we are working with a wide range of stakeholders to create a resilient farming future for the next generation of farmers.
You will be working under your own initiative for much of the time, and will need a valid, clean driving license and own transport. Mileage expenses are reimbursed.
Key Relationships:
Internal: Close working relationships with Head of Partnerships, Head of Operations and Communications, Head of Finance and HR and other staff members.
External: Liaising with Trusts, Foundations, families and a wide range of other stakeholders.
Key responsibilities:
The Trust Fund and Legacy Development Manager will be responsible for:
Trusts:
- Lead on the development and delivery of a new trust fundraising strategy.
- Identify, research and write compelling applications to meet and / or exceed income targets.
- Oversight and management of relationships with existing and new trusts and foundations and delivering funding reports to a high and consistent standard, including evaluating impact.
- Writing and submitting high-quality bids and tailored proposals to secure charity funding from trusts, foundations, grant providers and other sources.
- Monitoring requirements of trust fund projects, including meeting deadlines and collating relevant information.
- Working with the Senior Leadership Team to identify opportunities and develop project proposals aligned to organisational strategy.
Legacy Development:
- Create and deliver an effective strategy for gifts in wills and in memory giving.
- Increasing income from legacies and wills, as well as maintaining and building legacy opportunities.
- Ensuring legacy funds are utilised in accordance with the wishes of the donor.
- Managing relationships with donors, families and other stakeholders.
- Recording income and donor support accurately and maintaining databases.
- Handling the responsibilities of the role sensitively and with care and compassion.
- Acknowledge and celebrate gifts in wills to raise awareness throughout the organisation, with its followers, supporters, staff and volunteers.
- Working with colleagues to gather content and produce high quality and inspirational updates for legacy supporters and their families.
- Respond to potential enquiries about all types of legacy gifts and gather details about each.
- Gather information from existing content and new sources to draft updates and other stewardship communications for individuals and legacy families.
- Identify case studies and stories from across our work, to show the impact of legacies and gifts in memory.
- Supporting on the delivery of projects and other charitable activities as and when required.
Essential Criteria:
· Strong verbal and written communication skills with excellent attention to detail.
· Excellent customer/donor care experience with a proven track record of exceptional listening skills.
· Methodical and organised approach to tasks with meticulous attention to detail with the ability to plan and prioritise.
· Experience in supporter acquisition, retention, and the development of supporters.
· Experience in writing funding bids, grants and proposals and tailoring bids to requirement and working to strict deadlines.
· Knowledge and experience of developing and maximising fundraising opportunities.
· Excellent organisational skills and deadline achievement.
· Good interpersonal skills.
· Computer literacy including a working knowledge Microsoft office software, (Word, Excel, & PowerPoint).
· Ability to research, plan and budget.
· Able to work on own initiative while also as a key team member of the management team.
Desirable Criteria:
• Has worked in the charity sector previously.
• Knowledge and understanding of the law as it applies to charity legacies, taxes applicable to estates and probate/trust law and related processes.
• Has knowledge of agriculture and the rural community
• To have completed Higher Education (A-Levels, HNC, HND, foundation degree, bachelor’s all considered).
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at FCN.
*At times you may be expected to attend in-person meetings at Bragborough Hall Business Centre, Welton Rd, Braunston, Northamptonshire. You may need to travel in order to meet with donors and foundations.
Applicants must be based in the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about racial justice and supporting young Black people to thrive?
Our Youth Employment Manager role is an exciting new opportunity to lead on Poetic Unity’s innovative Employment programmes, which makes up one of our three priority areas: Mental Health, Employment and Education. This role, forming part of our Senior Leadership Team, will play a critical role in supporting thousands of Black young people across the UK to access safe, inclusive and empowering employment opportunities - changing culture and reshaping systems.
Key responsbilities
- Be responsible for the development and management of the Chief Operations Officer Senior Leadership Training (COO SLT) - an innovative training programme for 10 Black young people to achieve the skills required to thrive in positions of senior leadership
- Be directly responsible for the management of the annual Cultural Leaders programme - a 12 month employment programme for 5 Black young people each year, working across different areas of Poetic Unity and with partners across the sector to develop transferable skills.
- Design, implement and manage The Blueprint - a national framework of best practice for the employment of Black young people in creative organisations
- Ensure all Employment programmes are effectively meeting the needs of the target demographic and are aligned with Poetic Unity’s strategic Vision
- Ensure all Employment programmes are effectively meeting the objectives and funding goals as outlined in associated funding requirements
- Be responsible for the effective monitoring and evaluation of all Employment programmes
- Be responsible for programme budget and finance management, working in line with awarded funding allocations and following all documentation protocols.
Person specification
- At least 2 years experience in leadership, people and project management roles, preferably within the charity sector
- Proven track record of effectively managing programmes and services, including programme development, implementation, and evaluation. To hold the knowledge, skills and confidence to bring programmes to life, oversee and manage their efficiency and deliver against outlined project goals and funding requirements
- Experience in project finance management, including keeping to budgets, managing over or underspend, and maintaining required evidence for efficient fund management
- Strong background in operational management - programme impact and evaluation, risk management and programme development
- Experience in stakeholder engagement, relationship management, and advocacy, with the ability to represent Poetic Unity effectively at various levels and build strong, sustainable partnerships to support the programme goals and our strategic vision.
About us
Poetic Unity is a Black-led charity committed to addressing systemic racism and its impacts on children and young people’s mental health, education and employment. We use poetry and social action to cultivate joy, connection and empowerment across our communities. Based in Brixton and founded in 2015, we have since worked with over 60,000 young people across the UK in communities, education, cultural spaces and prisons.
As a Black-led charity working towards racial justice, we strongly welcome applications from people with lived experience of racism. We are also particularly interested in applications from women and people from and/or with knowledge of our local Brixton community.
If this role sounds of interest to you please read full job description below with more details and how you can apply
Poetic Unity is a Black-led charity tackling racism through poetry and social action
The client requests no contact from agencies or media sales.
Prospectus is delighted to be working with London’s Air Ambulance Charity to recruit for an Events Manager for The Institute of Pre Hospital Care. This is a full time, permanent role to work from their sites at Aldgate/Whitechapel approximately 3 times per week.
For 37 years, London’s Air Ambulance Charity has been a leader in the development and practice of pre-hospital care in the UK and abroad. It has influenced clinical guidelines, governance standards and the practice of air ambulances in the UK, Europe and Australia.
London’s Air Ambulance Charity delivers first-class, world-renowned training and education via The Institute of Pre-Hospital Care. Founded in 2013, its mission is to drive excellence in pre-hospital care standards and practice through education, innovation and research. The Institute of Pre-Hospital Care is the education and training arm of the charity and delivers training and education events not only to the clinical teams but to many other clinicians outside of London’s Air Ambulance Charity as well.
The charity is looking for an enthusiastic and experienced events professional to help support their developing programme of large-scale medical education and innovation events. You’ll have strong organisational and communication skills with experience of planning and delivering events. Working closely in The Institute of Pre-Hospital Care team, with the charity’s wider teams and clinical and academic colleagues, you will help to deliver high-quality, high-profile events to a wide audience including medical students and pre-hospital medicine specialists.
To apply please submit your CV and a tailored supporting statement, preferably in Microsoft Word/PDF format. For the statement, in no more than two pages please outline how your skills, knowledge and experience match those required for the role. For the full Job description please click on the Appointment Brief button below.
As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for a brilliant Office Manager who is highly organised, tech savvy, friendly and, above all, someone with very high standards who gets things done. You'll take real pride in making sure our offices and shared spaces are immaculately presented, professional, welcoming and running brilliantly at all times.
This isn't a role where you'll spend your day waiting for tasks to land in your inbox. We need someone proactive who notices what needs attention, finds solutions and makes things happen.
You'll build strong relationships across the organisation and with our external suppliers, making sure things are delivered on time, to a high standard and with good value for money.
About the Role
You'll take responsibility for the smooth day-to-day running of our office operations and help ensure colleagues have the environment, equipment, systems and support they need to do their jobs brilliantly.
You'll oversee office operations across our Milton Keynes and Northampton sites and act as a central point of coordination for facilities, IT support, suppliers, equipment, reception and general office administration.
This is a busy, hands-on role at the heart of YMCA South Midlands. You'll be the person who keeps things running smoothly behind the scenes: making sure our offices are organised, our systems work, our staff & visitors have what they need and problems are dealt with quickly and effectively.
No two days will be the same. One minute you might be sorting an IT issue or organising equipment for a new starter, the next you'll be coordinating a contractor, improving an office process, supporting a staff event or making sure our reception and shared spaces are running brilliantly.
We're looking for someone who loves being organised, enjoys working at pace and doesn't need to be chased. You'll naturally spot what needs doing, take ownership and follow things through to completion.
Key Responsibilities
You'll play a key role in keeping YMCA South Midlands organised, efficient and running smoothly, including:
- Overseeing the day-to-day running of our offices, ensuring they are organised, professional, welcoming and operating efficiently.
- Making sure colleagues have the equipment, workspace and resources they need to do their jobs effectively.
- Managing office equipment, IT equipment, phones, printers, stationery, furniture and other supplies.
- Maintaining accurate equipment and asset records and ensuring equipment is properly allocated and accounted for.
- Acting as the main point of contact for our external IT support provider, coordinating requests, chasing outstanding issues and escalating problems when necessary.
- Managing relationships with suppliers and contractors and making sure we receive a high-quality service and good value for money.
- Keeping on top of contracts, renewal dates, insurance administration and other important office deadlines.
- Supporting new starters by making sure their equipment, workspace and induction arrangements are ready for their first day.
- Coordinating DSE assessments and arranging appropriate equipment where required.
- Supporting Health & Safety arrangements, including Fire Marshals, First Aiders, testing, training and the Health & Safety Committee.
- Managing and maintaining our Business Continuity Plan and supporting GDPR and information security requirements.
About You
You'll be someone who genuinely loves organisation and takes pride in making things work well.
You're probably the person who notices when something isn't working and fixes it rather than walking past it. You keep track of the detail, remember deadlines, chase things when needed and don't leave jobs half finished.
You'll be comfortable juggling lots of different priorities and switching quickly between tasks without losing sight of what needs to happen.
You'll be tech savvy and confident learning new systems. You don't need to be an IT expert, but you'll be comfortable troubleshooting straightforward problems, working with external IT support and finding better ways to use technology to make our lives easier.
Just as importantly, you'll be friendly, approachable and warm. You'll deal with colleagues, residents, visitors, contractors and partners, so we want someone who enjoys building relationships and providing brilliant service.
We're looking for someone who is:
- Exceptionally organised with excellent attention to detail.
- Proactive and able to anticipate what needs doing rather than waiting to be asked.
- Someone who takes ownership and gets things done.
- Comfortable working at pace and managing competing priorities.
- Tech savvy and confident using Microsoft Office and learning new systems.
- A natural problem-solver who looks for solutions.
- Reliable and great at following things through to completion.
- Friendly, warm and approachable.
- Confident dealing with suppliers and external contractors.
- A clear and confident communicator.
- Able to work independently without needing close supervision
- Always looking for ways to make systems and processes simpler and better.
You'll ideally have previous experience as an Office Manager, Operations Manager, Executive Assistant, PA, senior administrator or in another role where you've been responsible for keeping a busy organisation running effectively. This reflects the experience requirements in the existing JD.
Experience of managing a reception function, facilities, suppliers, IT support or Health & Safety would be an advantage, but we're particularly interested in how you work: your organisation, pace, initiative, judgement and ability to make things happen.
Why Join Us?
This is a fantastic opportunity to become a central part of a busy, purpose-driven organisation.
You'll have the opportunity to:
- Make a visible difference to how our organisation operates every day.
- Create a brilliant working environment for our colleagues.
- Improve systems and introduce smarter ways of working.
- Work with people across the whole organisation.
- Take genuine ownership of your area rather than simply completing a list of tasks.
- Join a friendly, supportive team where your ideas and initiative will be welcomed.
- Work for an organisation making a meaningful difference to young people and communities.
Everyone is Welcome Here
At YMCA South Midlands, we believe everyone should feel they belong.
We welcome applications from people of all backgrounds, experiences and communities. We are committed to building a diverse and inclusive workforce that reflects the people we serve and where everyone is treated with dignity, respect and fairness.
As a charity with a Christian heritage, our faith inspires our values and our commitment to serving others. We welcome people of all faiths and none. All appointments are made on merit.
Reasonable Adjustments
We want every candidate to have the opportunity to perform at their best throughout our recruitment process.
If you have a disability, long-term health condition or are neurodivergent and would benefit from any reasonable adjustments during the recruitment process, please let us know when you apply or contact us at any stage. We'll be happy to discuss how we can support you.
Safer Recruitment
YMCA South Midlands is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all colleagues to share this commitment.
As part of our safer recruitment process, the successful candidate will be required to complete pre-employment checks, which will include a DBS check, verification of identity and right to work in the UK, employment references, qualification checks where applicable and other relevant pre-employment screening in line with our Safer Recruitment Policy.
Ready to Apply?
If you're highly organised, love working at pace and get satisfaction from making things happen, we'd love to hear from you.
If you're the sort of person who sees a problem and thinks "I'll sort that", rather than waiting for someone else to do it, you could be exactly who we're looking for.
Click Apply Now to submit your application.
We exist to ensure young people have a safe place they can call home, people they can trust, and the support they need to fulfil their potential.
We are recruiting for a highly organised and proactive Office Manager to provide comprehensive administrative, office management, IT coordination, and executive support across this international social welfare charity.
Office based, with some flexibility but the nature of this role means being in the office majority of the time.
The Role:
To act as the Trust's initial point of contact for all general and business enquiries and providing support in handling enquiries regarding Trust fundraising activities.
To ensure that the office and its associated infrastructure is maintained in good order and in accordance with the terms of the lease.
To liaise with the landlord's agents and House management staff as and when required over maintenance or repair matters.
To coordinate the routine administration of the office, to include the Advice Centres.
This task includes:
The arrangement and provision of all administrative and other support to Trust meetings and conferences, both in the office and elsewhere.
The coordination of travel arrangements for Trust staff in support of their responsibilities and duties as well overseas staff visiting UK.
The opening of all mail and its distribution to relevant
Coordination of the office diary
Acting as the initial point of contact and interface between the Trust and the
designated IT provider for the purpose of procurement, maintenance and repair.
Maintain the Trust's register of IT software licenses required by the Trust.
The Candidate:
Solid experience as an Office Manager, Executive Assistant working with senior management
A proven ability to work in direct support of the senior management team and a diverse company of Trust employees and stakeholders.
Must demonstrate excellent written and oral communication and interpersonal skills at all levels and the ability to manage sensitive and confidential information with discretion.
Strong IT literate, to include a thorough understanding of Microsoft Office and its various applications and administrative functions.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone, but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A fantastic opportunity has arisen to join our established and vital organisation as a Safe Accommodation Manager, overseeing a dynamic and dedicated team providing exceptional support services to survivors of domestic abuse within refuge and dispersed accommodation.
The right candidate will love a challange and be able to hit the ground running. You will thrive in an everchanging environement, working with clients and employees from all walks of life. This is an exciting role, making a real difference to the lives of individuals and their children, as they navigate their stay in refuge or dispersed refuge accommodation. It involves supporting a team of workers, to ensure the highest level of support is delivered to our clients at an important time in their lives. The role includes safeguarding our clients and team, ensuring procedures are followed and maintaining health and safety across the sites.
In return, we offer a supportive and friendly working environement, with regular management catch ups and team members to call on when needed. We offer an enhanced annual leave package, which increases with long service, and the addition of your brithday off. Enhanced sick pay is also offered to support you when you need ir. The wellbeing of our team members is important to us. We have an employee assistant programme offering free, 24/7 counselling and support, clinical supervision and an annual employee wellbeing day. You will also have access to a comprehensive training package.
The client requests no contact from agencies or media sales.
Interim Director of Finance & Operations - 6 months contract
September 2026 Start | 4 Days per Week | £75,000-£80,000 FTE (£60,000-£64,000 Pro Rata) | High Wycombe & Hybrid Working
Charity People are delighted to be partnering with a respected and impactful charity with an annual income of approximately £4.5 million to recruit an Interim Director of Finance & Operations.
This is a pivotal senior leadership opportunity for an experienced finance and operations professional who is passionate about supporting organisational effectiveness and enabling impactful charitable work. Reporting directly to the Interim CEO and working closely with Trustees and senior colleagues, you will provide strategic leadership across Finance, HR, IT, Facilities, Data & Insights, Compliance and Programme Support.
As a key member of the Senior Leadership Team, you will be responsible for ensuring the organisation operates with strong financial stewardship, effective governance, robust risk management and high-quality operational support. You will play a vital role in shaping organisational priorities, supporting informed decision-making and creating the conditions that enable colleagues and services to thrive.
This is an excellent opportunity to join a values-driven organisation where you can make a significant contribution while leading a broad and varied portfolio of central services.
Key Responsibilities
- Provide strategic leadership for financial planning, budgeting, forecasting, reporting and financial management across the organisation.
- Deliver insightful financial and operational reporting to the CEO, Senior Leadership Team and Board, supporting effective decision-making and organisational performance.
- Lead and develop the Finance, HR, IT, Facilities, Data & Insights, Compliance and Programme Support functions, ensuring effective delivery against organisational priorities.
- Oversee annual business planning, performance monitoring and resource planning processes, ensuring organisational objectives are effectively translated into operational delivery.
- Support budget holders to strengthen financial understanding, accountability and ownership across the organisation.
- Lead organisational risk management, maintaining effective controls and ensuring appropriate mitigation strategies are in place.
- Ensure compliance with Charity Commission requirements, SORP, data protection legislation and other relevant regulatory frameworks
- Lead the organisation's internal audit approach and oversee external audit and statutory reporting processes.
- Provide strategic oversight of HR, workforce planning, people development and organisational culture, helping to create an inclusive and high-performing working environment.
- Oversee IT, systems, data and supplier relationships, ensuring the organisation has the infrastructure and support required to operate effectively and efficiently.
- Drive continuous improvement across systems, policies and operational processes, ensuring services remain effective, efficient and aligned to organisational needs.
- Lead procurement and contract management activities, ensuring value for money and strong commercial oversight.
About You
We are seeking a collaborative and commercially minded leader (with strong charity / NFP experience) who combines strategic thinking with strong operational delivery.
You will bring:
- A recognised CCAB qualification (ACA, ACCA, CIMA or CIPFA).
- Significant senior-level finance leadership experience within the charity or not-for-profit sector.
- Strong understanding of charity finance, governance, Charity Commission requirements and the Charities SORP framework.
- Experience leading finance alongside broader central services functions, including HR, IT, Facilities, Compliance and Operations.
- Experience working closely with Boards, Trustees and senior leadership teams.
- Strong financial planning, reporting and analytical capability.
- The ability to balance strategic oversight with a practical, hands-on approach.
- Excellent communication, influencing and stakeholder management skills.
- A supportive leadership style with a track record of developing teams and building organisational capability.
What's on Offer?
- A highly influential Senior Leadership Team role within a respected and purpose-driven organisation.
- The opportunity to work closely with the CEO, Board and senior colleagues.
- A broad and rewarding portfolio spanning finance, operations, governance and corporate services.
- A flexible 4-day working week.
- Hybrid working, with 1-2 days per week in the High Wycombe office.
- The opportunity to make an immediate and meaningful impact from September 2026.
Contract Details
Salary: £75,000-£80,000 FTE (£60,000-£64,000 pro rata)
Contract: 6-month fixed-term contract, 28 hours per week across 4 days
Start Date: ASAP (September 2026)
Location: High Wycombe, Buckinghamshire. Office attendance required 1-2 days per week.
How to Apply
Due to the immediate nature of this appointment, applications will close on 1 September 2026, with interviews taking place shortly thereafter.
Candidates who are available at short notice and able to commence the assignment in September 2026 are particularly encouraged to apply.
Charity People is a forward‑thinking, inclusive organisation that deliberately champions equity, diversity and inclusion. We know charities thrive when inclusion is at the centre of decision‑making. We proudly match organisations with talent based on skills and values, not background - because diverse teams deliver stronger results.
Contract: Permanent, full time
Salary: £55,420 - £63,762 per annum depending on your skills, experience and professional qualifications relevant to the role. Candidates applying with Veterinary Surgeon qualifications and registration may be eligible for a higher salary, reflecting the additional professional responsibilities associated with the role.
Location:Grimsby animal hospital
Closing date: Sunday 13 September 2026
Blue Cross is seeking an experienced and inspiring leader to oversee the operational performance, service delivery and future development of our Grimsby Animal Hospital. This is a unique opportunity to lead a multidisciplinary team dedicated to delivering outstanding care and support for pets and the people who love them.
We are looking for an experienced leader who can inspire teams, drive continuous improvement and ensure the hospital operates effectively, efficiently and sustainably.
This opportunity may suit:
- Experienced Veterinary Practice Managers
- Senior/head Veterinary Nurse Managers with significant leadership experience
- Senior/head Veterinary Surgeons with significant leadership experience
- Senior leaders from comparable clinical, healthcare or service delivery environments
Regardless of professional background, you will be responsible for the overall leadership, performance and development of the hospital, ensuring high standards of patient care, service delivery, team engagement and operational excellence.
More about the role
As Hospital Lead, you will provide strategic, operational and people leadership for one of our hospitals, ensuring safe, effective and sustainable delivery of services for pets and the people who care for them. You will lead multidisciplinary teams, drive service performance, oversee financial and operational management, and create a positive, inclusive culture where colleagues can thrive. The role also plays an important part in delivering our Veterinary Strategy and supporting wider organisational priorities.
Additional professional responsibilities
The core leadership responsibilities of this role remain the same regardless of professional background.
Additional responsibilities will apply depending on the successful candidate's qualifications and registration status.
- Veterinary Surgeons will fulfil the statutory and professional responsibilities associated with their registration and act as the accountable veterinary surgeon on site. Veterinary Surgeons will participate on the clinical rota one day per week.
- Registered Veterinary Nurses (RVNs) will bring their clinical knowledge and experience to support the effective operation of the hospital and work in partnership with nursing leadership colleagues. RVNs will participate in rota activity for approximately 0.5 to 1 day per week, or as operationally required.
- Practice Managers and other non-clinical operational leaders will focus on the operational, financial, and people leadership of the hospital, working in partnership with clinical leaders. These roles will participate in operational rota or duty management activities for approximately 0.5 to 1 day per week, or as operationally required.
This is a varied role that combines strategic leadership with day-to-day operational oversight. Participation in rota activity will be 0.5 to 1 day per week, or as operationally required, and will depend on your professional background.
About you:
You will be an experienced leader with a track record of managing people, services and operational performance within a veterinary, healthcare or comparable service delivery environment. You will be confident balancing strategic priorities with day-to-day operational demands, leading change and developing high-performing teams.
Whether your background is in practice management, veterinary nursing leadership, veterinary medicine or another relevant service environment, you will be a collaborative leader who can build strong relationships, develop others and deliver excellent outcomes through effective operational management.
Most importantly, you will be passionate about creating an environment where colleagues can thrive and where pets and their owners receive the highest standards of care and service.
Essential qualifications, skills and experience
- Proven experience of leading teams within a veterinary, healthcare or service delivery environment at a senior operational level
- Experience of leading services or sites through continuous improvement, change management and cultural development
- Proven track record of delivering operational and strategic objectives within a complex service delivery environment
- Significant experience of people leadership, including recruitment, performance management, coaching and development of managers and teams
- Strong experience of budget management, including financial planning, forecasting, monitoring and reporting
- Experience of working in a fast-paced operational environment, balancing competing priorities and making effective decisions under pressure
- Experience of developing strong internal and external stakeholder relationships to support service delivery and organisational impact
- Ability to demonstrate, understand and apply our Blue Cross values
Desirable qualifications, skills and experience
- Experience working in a not for profit, charity or social enterprise environment
- Experience of multisite, regional or networked service delivery models
- Experience of service redesign, transformation or implementation of new operating models
- Experience of working within a regulated clinical environment
- Experience of contributing to external engagement, partnerships or reputation building activity
Please refer to the attached job description for full details of the role, including the additional responsibilities and requirements that apply to Veterinary Surgeons and Registered Veterinary Nurses.
We believe in a world where all pets enjoy a healthy and happy life with people who love them



To undertake bookkeeping, monthly management reporting, financial reporting, work with the external auditors during their annual review and assist with the design/implementation of internal controls within the finance department. The exact tasks will vary and flexibility is key, but will include the following:
- Assist the trustee treasurer and region manager by preparing financial documents and other information as required for trustee, finance group, steering group and operations group meetings.
- Assist with the preparation of the annual budget. Undertake a forecast, assist budget holders, interrogate data, report and offer advice on results.
- Prepare timely and accurate quarterly management accounts, complete with analysis both qualitative and quantitative.
- Ensure the financial reporting statements are complete and accurate, reflecting a true and fair picture of the charity’s position, including accruals, prepayments and payroll journals.
- Prepare the year end accounts for review by external auditors and for inclusion into the annual report.
- Work with staff and lead volunteers undertaking large-scale events such as international trips and region events to support their financial record keeping.
- Attend meetings with staff and volunteers online and in person, providing updates on tasks and deadlines as required, and actioning feedback or requests from volunteers after meetings. Meetings involving volunteers may take place outside of regular working hours, for which you will be given Time Off in Lieu (TOIL).
- Build and maintain a good working relationship with external stakeholders, including but not limited to the payroll company, pension provider, investment management company, auditors and banks.
- Work with internal stakeholders to provide support and guidance. Stakeholders comprise trustees, volunteers and staff.
- Monitor the finance email account and respond to queries in a professional and timely manner.
- Review, assess and (where appropriate) process grant applications from members and units in Girlguiding London and South East England.
- Ensure that designated and restricted funds are accurately accounted for.
- Maintain knowledge of current Girlguiding policies, resources and initiatives, and communicate in line with Girlguiding branding and tone of voice guidelines.
- Maintain a high level of confidentiality, storing and handling data and images in line with GDPR regulations, as well as Girlguiding and Girlguiding London and South East England data protection policies.
- Take initiative and work efficiently on your own and as part of the team to ensure that Girlguiding London and South East England's strategic priorities and relevant areas of the business plan are delivered on time.
- IT skills – you will need to apply your up-to-date knowledge and experience of using Quickbooks, Microsoft Excel, Word, Outlook and Teams. As part of this role, you are also likely to need to use Zoom, PowerPoint, SharePoint, Soldo, and the Girlguiding CRM database.
- The role may also require you to identify grant opportunities and/or alternative income streams.
- Carry out other duties not detailed above, as directed by the region manager.
The client requests no contact from agencies or media sales.
About the Role
A home is more than a property. It’s the foundation for independence, security and belonging.
As Housing Manager at Norwood, you’ll provide a high-quality, compliant and person-centred housing management service across a portfolio of our supported living properties.
You’ll take ownership of the full tenancy journey, from allocation and sign-up through to tenancy sustainment and move-on. But this role is about much more than managing agreements and processes.
You’ll build relationships with the people we support, understand what matters to them and help ensure their homes are safe, well maintained and appropriate to their individual needs. You’ll conduct regular tenancy visits and property inspections, support people to understand their rights and responsibilities, and help resolve issues before they put a tenancy at risk.
Working closely with our Property and Operations teams, Registered Managers, families, advocates and external partners, you’ll bring together strong housing practice with an understanding of the individual.
Your impact will be clear: sustainable tenancies, safer homes, greater independence and a positive experience for the people who call them home.
About Norwood
Founded in 1795, Norwood is the oldest Jewish charity in the UK. We support and empower neurodiverse children and their families and people with neurodevelopmental disabilities to live their best lives.
At Norwood, you will make a real difference every day. You will be part of a supportive and inclusive team where kindness is shown in how we care, respect shapes how we work together, belonging ensures everyone feels valued, and empowerment enables people to thrive.
We invest in your growth, care about your wellbeing, and give you the pride of knowing your work changes lives.
Who We Are Looking For
You’ll be an experienced housing professional who understands that good housing management starts with the person.
You’ll bring strong tenancy management experience and a sound understanding of housing law, regulation and compliance. You’ll be confident managing the practical realities of a housing portfolio, including tenancy agreements, rent accounts, arrears, voids, repairs, inspections, tenancy breaches and disputes.
Alongside that technical knowledge, you’ll know how to build trust.
You’ll be able to adapt your communication to individual needs, explain sometimes complex housing matters clearly and make sure the people we support understand their tenancy, their rights and the choices available to them.
You’ll be comfortable working collaboratively with support teams, families, advocates, social workers, local authorities, housing providers and other partners to resolve issues and achieve positive outcomes.
Most importantly, you’ll combine professional judgement with a person-centred approach, recognising that behind every tenancy is someone’s home, independence and sense of security.
Your Day to Day
You’ll:
- Take ownership of a defined portfolio of supported living properties and manage the full tenancy lifecycle
- Conduct regular visits with tenants to review their tenancy, identify emerging issues and support tenancy sustainment
- Carry out property inspections during scheduled visits, identifying repairs, property condition and health and safety concerns
- Ensure tenancy agreements, records and documentation remain accurate, up to date and fit for purpose
- Deliver accessible tenancy sign-ups using approaches appropriate to individual communication needs, including easy-read information and visual aids
- Help tenants understand their rights, responsibilities and security of tenure
- Monitor rent accounts and manage arrears proactively
- Support tenants with Housing Benefit applications and other relevant benefits, including liaison or signposting to specialist agencies where appropriate
- Manage tenancy breaches, anti-social behaviour and disputes proportionately and with a trauma-informed approach
- Oversee allocations, voids and move-on arrangements
- Work with Property Services to make sure repairs and maintenance are addressed promptly
- Help ensure homes are safe, compliant, well maintained and appropriate for neurodiverse needs, including sensory considerations
- Build strong relationships with tenants, families and advocates
- Facilitate tenant engagement and ensure the tenant voice influences how services develop
- Promote independence, participation and community inclusion
- Identify and respond appropriately to safeguarding concerns
- Work collaboratively with social workers, support teams and other professionals
- Develop relationships with local authorities, housing associations, registered providers, private landlords and benefits agencies
- Contribute to audits, inspections, reporting and continuous service improvement
Qualifications, Training & Experience
Essential
You’ll bring:
- A housing qualification or be working towards one
- Effective tenancy management experience
- Experience delivering performance measures and improving customer service within a housing management environment
- Knowledge of exempt accommodation
- Strong knowledge and understanding of housing legislation and tenancy management
- Experience working collaboratively to deliver improvements for customers
- Understanding of the Renters’ Rights Act 2026
- Knowledge of safeguarding legislation
- Understanding of the Equality Act and inclusive practice
- Knowledge of health and safety compliance
- An understanding of neurodiversity, including autism, ADHD and learning disabilities
- Strong communication and interpersonal skills
- The ability to adapt your communication to individual needs
- Strong problem-solving and conflict-resolution skills
- Good organisation and workload management
Desirable
It would be advantageous if you also bring:
- Experience within supported housing or social care
- Knowledge of welfare benefits
- Experience working directly with neurodiverse people
Reward and Benefits
- 21 days annual leave + 8 Bank Holidays (FTE) + Jewish Festival Days
- Enhanced parental pay
- Employee Assistance Programme
- Health cash plan covering dental, optical, and therapy treatments, with virtual GP access, private consultations, and wellbeing tools via the My Medicash App
- Blue Light Card scheme access
- Cycle to Work scheme
- Free on-site parking
- A supportive, and experienced leadership team.
A bit more information:Norwood’s Broadway House, located at 80 - 82 The Broadway, Stanmore HA7 4HB, is the charity’s head office and main administrative base.
It brings together Governance, Leadership, Fundraising, Finance, People and Culture, and Marketing and Communications, providing coordination and support to Children & Family Services and Adult Services.
The office supports Norwood’s mission to help people with neurodevelopmental disabilities, their families, and children in need across London and the South East. It is also the main point of contact for referrals, general enquiries, and charity business.
Safe Recruitment: Norwood is committed to safeguarding and promoting the welfare of the children, young people, and adults we support. This role is subject to safer recruitment checks in line with CQC Regulation 19, and appointment is conditional upon satisfactory pre-employment checks, including Right to Work in the UK and a DBS check appropriate to the role.
The client requests no contact from agencies or media sales.