Policy and evidence manager jobs

All counselling delivered through The Matthew Hackney Foundation is provided in line with the BACP Ethical Framework for the Counselling Professions (or equivalent professional standards).

The Matthew Hackney Foundation is a small, registered charity (Charity No. 1208669) dedicated to improving access to emotional and mental health support for children and young people who would not otherwise be able to access counselling.

We currently provide funded, school-based counselling across 23 Surrey schools and support approximately 45 children, young people and their caregivers each week. We are proud of the strong, trusting relationships we have built with the schools we work with, all of whom provide appropriate, private spaces for counselling sessions. Session days and times are arranged collaboratively, with flexibility for our counsellors wherever possible.

The Role

This role is particularly well suited to newly qualified counsellors or therapists looking to build confidence, experience and regular school-based hours within a highly supportive charity setting.

We are delighted to invite one or more fully qualified Counsellors to join our small, passionate team on a self-employed basis, initially for the Summer Term 2025.

You will provide a minimum of 3 hours of counselling per week in one school. There is flexibility to take on additional paid hours, up to 6 hours per day and up to 5 days per week, delivered across different schools, depending on availability and funding. Placements typically run for up to 11 weeks, aligned with individual school terms.

You will need access to your own transport, as travel between schools may be required.

Should funding continue, there may be opportunities to extend this work into the next academic year.

Key Responsibilities

Clinical Practice

· Deliver high-quality, safe and confidential 1:1 counselling to children and young people

· Undertake assessments and agree appropriate therapeutic interventions

· Manage and maintain a clinical caseload, including regular reviews

· Work using an integrative therapeutic approach

· Maintain accurate, confidential and up-to-date clinical records

· Engage in monthly clinical supervision with a suitably qualified supervisor experienced in working with children and young people (external supervision is acceptable and expected)

Working with Schools

· Build and maintain positive, professional relationships with pupils and school staff

· Work closely with the school’s designated contact and the Foundation’s Clinical Lead

· Embed the counselling service within the ethos of each school

· Work autonomously and proactively within the school environment

· Identify and discuss potential referrals appropriately

· Promote positive mental health and share good practice where appropriate

Safeguarding and Professional Practice

· Demonstrate a strong commitment to safeguarding and child protection

· Respond appropriately to safeguarding concerns and follow reporting procedures

· Work in line with KCSIE, statutory guidance and the Foundation’s safeguarding policies

· Maintain high standards of professionalism, conduct, punctuality and communication

· Promote the values, reputation and policies of The Matthew Hackney Foundation

Person Specification

We warmly welcome applications from newly qualified counsellors and therapists, as well as those with more established practice.

Essential Criteria

· A recognised post-graduate qualification in Counselling, Psychotherapy, or Psychology

· BACP Accreditation, UKCP or BPC registration (or working towards), or equivalent

· Experience of working therapeutically with children and/or young people or relevant transferable experience and a clear interest in developing this specialism

· A sound understanding of child development and the emotional, social and educational needs of children and young people

· A clear understanding of safeguarding and child protection responsibilities

· Commitment to equality, diversity and anti-discriminatory practice

· Ability to work independently while recognising when to seek support

Desirable Criteria

· Experience of working within a school setting

· Additional training in child and adolescent therapeutic approaches

· Knowledge of local CAMHS and mental health services

Personal Attributes

· A genuine passion for supporting the mental wellbeing of children and young people

· Emotionally resilient, reflective and self-aware

· Friendly, approachable and professional

· Proactive, organised and reliable

· Creative and flexible in approach

What Support Will I Get?

We recognise that working in schools — particularly as a newly qualified counsellor — can feel both exciting and daunting. We are committed to providing a supportive, containing and ethical environment in which you can develop your practice.

You can expect: - A named Clinical Lead for guidance, consultation and professional support - Clear safeguarding procedures and support with decision-making - Well-established relationships with schools, reducing administrative burden - Flexibility around days and times where possible - Opportunities to gradually increase hours as your confidence and availability grow - A values-led organisation that prioritises ethical practice, reflection and care for practitioners

Additional Information

Employment Status

• This role can be offered on either a self-employed or employed basis
• Self-employed counsellors are responsible for their own tax, National Insurance, supervision and professional insurance
• Employed counsellors will receive statutory holiday pay and employer National Insurance contributions; the employed hourly rate has been calculated to reflect this difference
• You must be able to commit to a minimum of one half-day per week (term time only) for at least one school term (ideal for newly qualified counsellors building a portfolio of experience)
• You will be required to obtain an Enhanced DBS check, provide evidence of safeguarding training, and supply three professional references
• Counsellors may also have the opportunity to be listed on our website for self-referrals and to receive referrals for part-funded work

If you share our values and are passionate about making a meaningful difference to children and young people’s mental health, we would love to hear from you.

We are looking for an exceptional, value-driven candidate who can hit the ground running as our Legal Education Officer, working closely with the Director and the rest of our small and dynamic Right to Remain team.

The person must be someone who understands the Right to Remain ethos and is prepared to bring their whole self to our organisation. Needless to say, the role requires an impeccable grasp of the asylum and immigration system and its operation on the ground, including how it impacts our community of people seeking asylum, refugees, migrants, their families, friends and allies. It requires an ability to help and guide our community to navigate the complex and hostile asylum and immigration system.

You will be working closely with the Director and the rest of our small and dynamic Right to Remain staff team: another Legal Education Officer based in Leeds (generally) covering the North, the Organiser based in Manchester leading our mighty These Walls Must Fall, and the Engagement Officer based in London. In particular, the post holder will be closely coordinating their work with another Legal Education Officer in Leeds. The post holder is also expected to be already embedded in the local and regional asylum and migration field, familiar with its dynamics and able to tap into their existing relationships and connections with local groups and actors. 

We are proud of Right to Remain’s unique and bold approach that really believes in collective power. We are focused on building knowledge, radical solidarity and the power of our community. We show up authentically at work and for our community, always giving our 100%. We are determined and calm amidst the crisis and chaos of the world. We know that now is not a ‘business as usual’ time, and we need to meet the moment as the anchor organisation for the migration justice movement. That comes with a lot of responsibility but we also carry it with lightness. We want our new team members to be similarly passionate, ambitious and compassionate. 

With the rest of the team, you will be responsible for maintaining, developing, and increasing usage of our highly popular and accessible resources about the asylum and immigration system, most notably the Right to Remain Toolkit. You will deliver interactive workshops on the legal system for people navigating that system as well as professionals and volunteers. You will engage with our network of community groups to ensure that we are apprised of developments on the ground and we are communicating important changes to these support groups. You will also work with the Director and other colleagues to develop and deliver specific public legal education projects, when necessary. You must have outstanding communication skills and the ability to engage with a wide range of audiences, in a manner that reflects Right to Remain’s mission and values. 

For over 100 years, we have been the central fundraiser and grant maker for maritime welfare. As a truly independent charity, we always put seafarer welfare first.

We’re looking for someone who genuinely cares about people, someone who lights up at the idea of looking after supporters and understands just how important thoughtful donor care is to meaningful fundraising. If you’re enthusiastic, detail‑driven, and love building relationships, you’ll feel right at home with us.

As our Fundraising Officer, you’ll play a vital role in keeping our fundraising engine running smoothly. This isn’t a marketing job, this is real, hands‑on fundraising. You’ll be the person who ensures our donors feel valued, seen, and appreciated. You’ll work across multiple income streams, supporting everything from donation processing to stewardship journeys, helping us maintain the high standards our supporters deserve.

You’ll be joining a small, ambitious, and incredibly committed Development team. A team that truly believes in the work we do and the people we do it for. You’ll need to be comfortable talking to supporters, nurturing relationships, managing details accurately, and getting stuck in wherever needed. If you have a natural warmth, a positive mindset, and pride in doing things well, you’ll thrive here.

Most importantly, you’ll be part of a charity with a unique role in the maritime world, one with a long history, a strong reputation, and a real, measurable impact on the lives of seafarers. This is a brilliant opportunity to grow, learn, and take meaningful steps forward in your fundraising career, surrounded by people who are just as dedicated and driven as you are.

If you’re ready to bring your passion, energy, and commitment to a role where every interaction matters, we’d love to hear from you.

You'll be joining a diverse, friendly, committed team of about 20 staff. We work on a hybrid basis, with a minimum of 3 days per week in the office. There are regular organisation-wide staff meetings at the office to ensure opportunities for people to get to know each other face-to-face, plus smaller departmental team meetings, and cross-organisational working groups.

Floating Support Worker

This is an opportunity for someone compassionate and driven to make a real impact, supported by training and reflective practice.

Location: Middlesbrough (NE)

Salary: £24,781

Closing Date: 01 February, 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

This role focuses on helping adults with complex needs remain securely housed and build stability through proactive, trauma‑informed support. You’ll form strong, trusting relationships; provide practical guidance around housing, benefits, health and meaningful activities; and work flexibly with SHAP and RSAP providers to keep people engaged and moving forward. Using a strengths‑based approach and the principles of Acceptance and Commitment Therapy, you’ll help clients increase confidence, resilience and independence while ensuring support is personalised and accessible. 

As Floating Support Worker at our new service in Middlesbrough, you’ll collaborate closely with housing, health, substance‑use and community partners to deliver coordinated, high‑quality support, advocating for clients and challenging barriers when needed. Accuracy in record‑keeping, safeguarding awareness, and the ability to problem‑solve in fast‑paced community settings are essential. This role suits someone solutions‑driven, compassionate and confident working independently—including occasionally during unsocial hours—while staying grounded in dignity, inclusion and client‑led practice. 

 In this role, you will:

• Provide trauma‑informed, person‑centred support to adults with complex needs in supported accommodation.
• Build trust and engage flexibly to help clients sustain tenancies and prevent repeat homelessness.
• Support clients with housing, health, finances, benefits and meaningful activities.
• Use ACT‑based approaches to build resilience, confidence and psychological flexibility.
• Work closely with SHAP/RSAP providers and multi‑agency partners for coordinated support.
• Advocate for clients and challenge barriers within local services and systems.
• Accompany clients to appointments and maintain accurate, timely records on In‑Form.
• Uphold safeguarding, professional boundaries and safe lone‑working practices.

About You

You’ll bring the ability to engage quickly with adults facing homelessness, mental ill health or substance use, using clear communication, focused support planning, strong risk‑assessment skills and accurate digital record‑keeping to help people sustain tenancies and access the services they need. Working confidently with accommodation providers and multi‑agency partners, you’ll adapt your approach to each person, applying trauma‑informed, strengths‑based practice with resilience, professionalism and strong safeguarding awareness. We’re looking for evidence of supporting people with complex needs (including lived experience), understanding tenancy risk, practising safe lone‑working and demonstrating inclusive, solutions‑focused behaviour in community‑based settings.

What You’ll Receive

• Tailored training and development
• Flexible working options where suitable
• 26 days annual leave, rising with service
• Family‑friendly leave policies
• Pension scheme with employer contributions up to 7%
• Employee Assistance Programme with 24/7 GP access
• Discounts across retail, travel, food, fitness and more
• Cash health plan for you and your family
• Death‑in‑service benefit
• Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.#INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Outreach Worker

Join us to play a vital role in engaging adults sleeping rough in Middlesbrough and guide them towards safety, stability and opportunity.

Location: Middlesbrough (NE)

Salary: £24,781

Closing Date: 01 February, 2026

Employment Type: Temporary

Hours per week: 37.5

About the Role

Join us as an Outreach Worker and play a frontline role in supporting adults experiencing homelessness in Middlesbrough. You’ll be out in the community—often during early‑morning outreach—building trust with people sleeping rough, meeting them on their terms, and connecting them with safe accommodation, health support and opportunities that strengthen resilience and wellbeing. Working within a trauma‑informed, strengths‑based model, you’ll help clients overcome barriers and take positive steps toward stability and independence. 

In this dynamic, multi‑agency role, you’ll deliver targeted outreach, attend local drop‑ins, and advocate for coordinated, compassionate responses across housing, health, substance‑use and justice services. You’ll bring experience supporting people with complex needs, confidence in managing risk and maintaining accurate records, and a commitment to safeguarding, equality and person‑centred practice. If you’re proactive, adaptable and motivated by making real change happen, this role offers a meaningful opportunity to do exactly that. 

 In this role, you will:

• Engage adults experiencing homelessness through targeted street outreach, including early‑morning shifts.
• Build trust and provide person‑centred support across housing, health, substance use, finances and meaningful activities.
• Create SMART support plans, complete risk assessments and maintain accurate case records in In‑Form.
• Work collaboratively with housing, health, justice and community partners to deliver joined‑up support.
• Advocate for trauma‑informed, strengths‑based services and challenge barriers within local systems.
• Support clients to attend appointments, sustain accommodation and improve wellbeing and resilience.
• Uphold safeguarding, lone‑working and professional‑boundary standards at all times.
• Demonstrate flexibility, problem‑solving skills and commitment to equality, inclusion and Depaul values.

About You

Bring strong people‑skills and the ability to engage confidently with individuals experiencing homelessness, mental ill health or substance use, using clear communication, SMART support planning, accurate digital record‑keeping and effective multi‑agency working. You’ll stay flexible during outreach and lone‑working, apply a trauma‑informed and strengths‑based approach, and show resilience, professionalism, safeguarding awareness and a commitment to equality. We’re looking for evidence of supporting people with complex needs (including lived experience), maintaining high‑quality documentation, collaborating with partners and delivering safe, reflective practice in community‑based settings.

What You’ll Receive

• Tailored training and development
• Flexible working options where suitable
• 26 days annual leave, rising with service
• Family‑friendly leave policies
• Pension scheme with employer contributions up to 7%
• Employee Assistance Programme with 24/7 GP access
• Discounts across retail, travel, food, fitness and more
• Cash health plan for you and your family
• Death‑in‑service benefit
• Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.#INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

BACKGROUND

Church of England Birmingham (CofEB) is on a journey of growing churches at the heart of every community. Through this we are seeing growth in many exciting ways. Financially we are at a challenging point. We have had an operational deficit for a number of years and this cannot continue. The National Church has agreed to partner with us around this through their Diocesan Investment Programme enabling us to have the time, and resource, to tackle this head on. One key aspect of this is for us to increase our Common Fund returns (the giving from our parishes that supports the costs of our life together). We are taking a radical new approach to our finances which includes intentional reallocation of income to support the costs in our most economically deprived parishes and deeper relationships with each parish around finance through conversation rather than correspondence. Over the next five years we are hoping to be able to move to a financially sustainable platform which will enable us to better serve our communities in the future.

We have recently recruited a new Head of Generosity (who is also Bishops Advisor for Common Fund) to lead on this work and we are now looking to recruit the team to work with them. The focus of the team is to develop long term relationships with all of our parishes leading to:

• Greater support for our parishes.
• Increased generosity by, and within, our parishes.
• Increased Common Fund.

The current plan is to recruit two Giving & Generosity Advisor roles and one Giving & Generosity Support Officer role. Together this team will work with all of our parishes to roll out our financial approach, through in person meetings, and the support that is on offer as part of this. 

JOB DESCRIPTION

The primary focus of this role is to support the wider team in delivering this project. We have 146 parishes and the Head of Generosity will manage the team so that all parishes can be engaged as quickly as possible. It is the Head of Generosity and two Giving & Generosity Advisors who will be carrying out the in-person meetings with each parish. Those roles will work closely with a range of people, and teams, across Church of England Birmingham so that this work is integrated within our wider strategy and parishes are not confused by multiple disjointed initiatives. This will mean working with Archdeacons and Area Deans, Mission Support Team, Ministry Team, Property Team, Finance Team, Community Regeneration Team and Communications Team as well as others.

This role will manage the processes that enable the team to deliver and flourish.

Key responsibilities will include:

• Being the point of contact for parishes and other DBF teams as they will be the member of the team who are predominantly office based. 

• Develop strong relationships with parishes, and other key stakeholders, to enable the establishment of meetings, support around Generosity etc.
• Be the first point of contact for parishes when they have questions around Giving and Generosity.
• Manage activities and processes that enable the project to function e.g. a scheme to loan out contact giving devices.
• Support in the creation of resources and communication pieces.
• Keep the teams external, and internal, communication streams up to date (including website, and praying together). Ensuring that the team has a presence in all key CofEB channels.
• Encourage and assist parishes in the implementation of the Parish Giving Scheme, introduction of contactless giving mechanisms and related diocesan resources.
• Support the scheduling and support for training. This will be for clergy, treasurers and others.

• Manage the collation of data and information so progress of the team is clear and evidenced.
• Undertake resource projects.
• Support the Head of Generosity to respond to new and emerging needs and opportunities.
• Ensure a regular flow of team meetings and communication between the team.

• Coordinate team wellbeing activities in line with agreed pattern and linked to the wider CofEB rhythms.

PERSON SPECIFICATION

Essential Qualifications & Experience:

• Some understanding of church governance structures and financial operations and requirements.
• Knowledge of generosity principles and Christian financial stewardship.
• Experience of working in a sensitive environment and handling confidential matters with tact and diplomacy.
• Experience of supporting a team and running the processes required to do this.

Essential Skills & Attributes:

• Attention to detail and understand the importance of accuracy 
• Good experience in using Microsoft Office, experience of using software for programme / project management would be an advantage
• Excellent planning & organisational skills
• Good interpersonal skills and the ability to handle queries from a wide range of people at different levels using a variety of mediums 
• Experience in handling sensitive and confidential information with discretion
• The ability to work independently as well as contributing to the success of the team 
• Flexibility and the ability to adapt as priorities change within the overall programme
• Experience of a change programme and/or project management would be an advantage 
• An understanding of and sympathy with our Christian ethos and values

TERMS AND CONDITIONS

The post-holder will be employed by the Diocesan Board of Finance for a fixed term, ending on 2nd November 2030, subject to funding.

Salary and Pension: Salary of £28,000 plus membership of the Church Worker’s Pension Scheme with 12% employer contribution. We are open to discussion especially if you are ordained and are moving out of parish ministry. 

Hours: Full-time 35 hours (5 days) per week. Weekend and evening work may be required, for which the equivalent time may be taken back from standard working hours. We are happy to consider requests for flexible working and candidates seeking part-time hours. Please do mention in your application if you would be interested in looking at alternative working hours.

Holidays: 5 weeks per year plus Bank Holidays and 3 Discretionary Days between Christmas and New Year

Employer: Birmingham Diocesan Board of Finance

Responsible To: Head of Generosity

CLOSING DATE: 1st February 2026

INTERVIEWS: 12th February 2026 in Birmingham

For an informal conversation or further information about the role, contact Dawn Baker, Head of Generosity.

The Church of England Birmingham is committed to promoting a diverse and inclusive community - a place where all can be themselves and bring their unique identity to their ministry and/or work. 

We welcome applications from any individuals who feel that they meet the person specification for any post, in particular from those who are currently under-represented in or staff teams such as those from Global Majority Heritage or UK Minority Ethnic backgrounds, those with visible or invisible disabilities and those who identify as LGBTQI+.

We offer a range of inclusive employment policies, flexible working arrangements and other services to our staff teams.

The Church of England Birmingham is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment.

We are seeking a  compassionate, dedicated individual to join the Homelessness Team in our values-led charity.Please note that for safeguarding reasons, we have an occupational requirement for this post-holder to be male.

Our Charity:  St Petrock’s is a strongly values-led local charity, with our primary focus being to meet the urgent needs of people experiencing homelessness or at risk of homelessness. It is essential for everyone on our team to be fully committed to our Mission and Values, which guide all that we do.

The Role:  We are looking for a motivated, compassionate and dedicated individual to join our homelessness team, which provides essential survival support and advice to people who are rough sleeping and/or vulnerably housed. We welcome applications from those with lived experience of homelessness.

The successful applicant will be committed to the mission and values of St Petrock’s. They will have significant experience of working with disadvantaged people who may exhibit challenging behaviour and will also understand the importance of confidentiality and discretion. They will be adaptable and flexible, capable of working both on their own initiative and enjoy the variety and challenge of working as part of a team within a busy charity.

The role is based at the St Petrock’s Centre and includes our food outreach. This involves significant amounts of walking each day across multiple terrains, requiring a good level of mobility and fitness.

For a full Job Description and Person Specification, please see details in the attached Job Pack (which can be viewed when you start your application).

To apply, please include your CV,  and full cover letter as per instructions in the Job Pack.  We will also ask you to complete a Disclosure Form via email in line with our safeguarding requirements.

There is no fixed closing date. We are looking to appoint as soon as possible.

Important Information:  Please note only male candidates will be considered for this post. Many of our clients are highly vulnerable and have experienced trauma, meaning they often make disclosures of a very personal and sensitive nature.  Given that around 80% of those we support are male, it is therefore essential that the team includes at least one male Project Worker in order to enable this support to be delivered safely, to avoid re-traumatisation and to ensure good safeguarding practice.  Therefore, in accordance with the Equality Act 2010, St Petrock’s will have an Occupational Requirement for this post to be filled by someone who is male.

St Petrock’s is fully committed to safeguarding the welfare of vulnerable adults and children. We use “safer recruitment” practices throughout our recruitment processes, and all successful candidates will be subject to the highest level of DBS check that is legally permissible for their role. Any offer of employment is subject to a satisfactory DBS check.

The SMCA, a small charity, runs a successful  community Hub.  We have a small staff team who deliver a range of exciting activities, events and projects.  We work hard to ensure that there is something on offer for everyone in the community and are constantly developing new and exciting programmes.

We are looking for an exceptional individual to join us.  Experience in community development, working with children and young people or seniors is welcomed, but most importantly is willingness to get involved, confidence to lead on some activities and projects, flexibility - our days are often full of unforseen tasks/actions that need to be carried out.

You need to be a great communicator and really enjoy working with people.

If this post interests you then please get in touch.

Reception Administrator

St Pauls Advice Centre is recruiting a Reception Administrator to provide a professional, welcoming front-of-house service for clients, partners, and visitors.

This is a key operational role. You will be the first point of contact and play a central part in making sure people can access the right help, at the right time, in the right way.

About St Pauls Advice Centre

We work to reduce poverty and inequality by providing free, independent advice on social welfare law.
Our services include debt, benefits, housing, immigration, and related issues.
Demand is high and growing, particularly in communities facing multiple disadvantages.

The role

You will:

• Welcome clients and visitors in person and by phone.
• Triage enquiries and identify what support is needed.
• Provide clear information and manage expectations about waiting times and processes.
• Handle incoming calls, messages, and post.
• Carry out general administrative tasks to support the wider team.

This role requires calm judgement, good communication, and the ability to manage competing demands in a busy environment.

What we are looking for

You will have:

• Strong communication and interpersonal skills.
• Good organisational skills and attention to detail.
• The ability to work well both independently and as part of a team.
• A commitment to equality, diversity, and inclusion.
• Fluent spoken and written English.

Desirable:

• A community language such as Somali, Hindi, or Urdu.
• Experience in a reception, customer service, or advice setting.

Pay and conditions

• Salary: £9,344.23 to £11,680.29 actual salary
  (£27,254 full-time equivalent, NJC point 9)
• Hours: 12 to 15 hours per week
  Working days: Monday, Tuesday, and Thursday
• Annual leave: 30 days full-time equivalent, pro rata
  Plus 3 additional days between Christmas and New Year
• Pension: 5% employer contribution
• Employer: Living Wage Employer
• Flexible working supported where possible

How to apply

For the full job description, person specification, and application form, visit the St Pauls Advice Centre website.

Closing date: Monday 2 February 2026 at 10:00 am
Interviews: Tuesday 9 February 2026