Service delivery manager jobs
Role Description
Working closely with colleagues and project partners, the Volunteer Manager will lead the recruitment, training, development and management of volunteers across the Cathedral and Abbey site as part of the Abbey of St Edmund Reborn project, funded by The National Lottery Heritage Fund.
The postholder will develop and implement a comprehensive volunteering strategy, ensuring volunteers are recruited safely, supported effectively and equipped with the skills to deliver a wide range of roles. The role will promote an inclusive volunteering culture, strengthen partnerships and ensure volunteers make a meaningful contribution to the Cathedral, the Abbey site and the wider heritage project.
About Our Volunteers
Volunteers are at the heart of Cathedral life and make an invaluable contribution to worship, welcome, learning, heritage, visitor engagement and events. Current volunteer opportunities are wide and varied, including Bell Ringers, Guides, Flower Arrangers, Shop Volunteers, Learning Volunteers, Sunday Morning Coffee Volunteers, St Ed's Singers, Gardeners, Young Families Volunteers, Servers, Events Volunteers, Vergers and Welcome and Information Volunteers. The Volunteer Manager will support these established teams while developing new opportunities as the Abbey of St Edmund Reborn project progresses.
Key Responsibilities
Volunteer Strategy and Leadership
- Develop, implement and review the Cathedral's Volunteering Strategy.
- Lead the development of a sustainable volunteer programme.
- Ensure volunteering reflects sector best practice and supports the Cathedral's strategic objectives.
- Build strong working relationships with volunteer team leaders and provide ongoing support and guidance.
- Act as the primary point of contact for volunteers.
Recruitment, Induction and Volunteer Management
- Lead the recruitment, induction and ongoing management of volunteers across a wide range of roles.
- Ensure all volunteer recruitment complies with Church of England Safer Recruitment principles, including references and DBS checks where required.
- Develop and maintain volunteer role descriptions in partnership with volunteer team leaders.
- Maintain an accurate volunteer database, matching volunteers' skills and interests with organisational needs.
- Produce, maintain and regularly review the Volunteer Handbook.
- Receive volunteer feedback, concerns and ideas, escalating issues where appropriate.
Training and Development
- Design, coordinate and deliver volunteer induction, training and ongoing development programmes.
- Identify opportunities for volunteers to develop new skills.
- Ensure safeguarding and mandatory training remains current and accurately recorded.
- Regularly review volunteer practices to maintain high standards of service and visitor experience.
Inclusion, Engagement and Communications
- Promote equality, diversity, inclusion and accessibility throughout the volunteer programme.
- Develop recruitment approaches that encourage applications from underrepresented communities and remove barriers to participation.
- Implement an effective volunteer communications plan to keep volunteers informed, engaged and recognised.
- Work closely with the Marketing and Communications Manager to promote volunteering opportunities and celebrate volunteer achievements. Key Responsibilities
Partnership Working
- Work collaboratively with partners including English Heritage, Historic England, West Suffolk Council and local organisations to ensure a consistent and positive volunteer experience across the Cathedral, Abbey and wider heritage site.
- Develop and maintain productive relationships with community organisations across the region.
Monitoring, Evaluation and Budget Management
- Collect, monitor and analyse volunteer data, including volunteer numbers, hours and feedback.
- Support project evaluation and reporting requirements for the Abbey of St Edmund Reborn project.
- Produce regular reports identifying trends, achievements and future opportunities.
- Prepare and manage the volunteer budget, monitoring expenditure and reporting against forecasts.
Visitor Experience
- Ensure volunteers contribute to an outstanding visitor experience for all users of the Cathedral, including worshippers, pilgrims, tourists and event attendees.
- Support volunteers in presenting a welcoming, professional and inclusive image of the Cathedral in all interactions with visitors and stakeholders.
General Responsibilities
- Demonstrate commitment to the Cathedral's values, mission and inclusive culture.
- Work collaboratively with clergy, staff, volunteers and the wider congregation.
- Comply with all organisational policies relating to safeguarding, health and safety, equality, data protection and other statutory requirements.
- Work flexibly, including occasional evenings, weekends and Bank Holidays. Time off in lieu will normally be provided, with overtime payable for agreed external events where applicable.
- Undertake any other duties reasonably required by the Chief Operating Officer.
Person Specification
Essential Qualities
- Managing volunteers across a range of roles using recognised best practice.
- Developing and implementing volunteer strategies, policies and procedures.
- Recruiting, inducting, training and supporting volunteers.
- Working successfully with paid staff and volunteers. Monitoring, evaluating and reporting on projects or programmes.
- Developing partnerships with community organisations, charities or public bodies.
- Leading teams within a visitor-focused environment.
- Line management, partnership working and stakeholder engagement.
- Working with diverse communities and promoting inclusive participation.
Knowledge and skills
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to prioritise competing demands.
- Ability to influence, motivate and build positive relationships with a wide range of stakeholders.
- Ability to work effectively within a heritage, commercial and place of worship environment.
- Strong IT skills, including Microsoft Word, Excel, Outlook and PowerPoint.
Personal Attributes
- Understanding of the Cathedral's role as a place of worship, welcome, heritage and community engagement.
- Flexible approach to working hours, including occasional evenings and weekends.
- Collaborative, approachable and committed to excellent visitor and volunteer experiences.
- High Emotional Intelligence
Desirable Qualities
- Experience within a cathedral, church or heritage organisation.
- Background in heritage, tourism, hospitality or the cultural sector.
- Degree or equivalent professional qualification.
- Awareness of the ministry, mission and civic role of the Church of England and its cathedrals
It is our aim to be a centre for learning, both for the Christian faith and beyond.



Using Anonymous Recruitment
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We are looking for someone who genuinely wants to make a difference, previous money advice experience is not essential - we will provide the training and supported required. If you are a natural problem solver, an excellent communicator, and someone who enjoys helping people overcome personal challenges - this could be the role for you!
The Outreach Money Advice Caseworker will provide specialist money and debt advice to people experiencing financial hardship, with a particular focus on preventing homelessness, sustaining tenancies and supporting residents to achieve long-term financial stability. Working as part of the Exeter Crisis & Resilience Fund partnership, you will manage a caseload of clients experiencing complex financial circumstances, providing FCA-regulated debt advice, welfare benefits advice, budgeting support, advocacy and practical assistance. Recognising that financial hardship rarely exists in isolation, you will work closely with housing providers, landlords, Exeter City Council and partner organisations to address the wider issues affecting people's financial wellbeing.
Using a relationship-based, person-centred approach, you will deliver outreach across Exeter through home visits, community venues and flexible methods of communication, ensuring vulnerable residents can access the support they need.
Main Duties and Responsibilities
1. Specialist Money Advice and Casework
- Deliver person-centred money advice and holistic support to individuals and families experiencing financial hardship, housing insecurity and complex needs.
- Manage a caseload of clients, providing tailored interventions including budgeting, debt advice, income maximisation, welfare benefits advice and financial capability support.
- Provide FCA-regulated debt advice, including Debt Relief Orders and other debt solutions where appropriately trained, or refer clients to specialist services where required.
- Support clients experiencing fuel poverty through tariff advice, supplier negotiation and practical interventions.
- Develop personalised support plans that address both immediate financial difficulties and longer term financial resilience.
- Advocate on behalf of clients with creditors, landlords, utility providers, housing services and statutory agencies to achieve the best possible outcomes.
2. Housing and Homelessness Prevention
- Work proactively with clients to sustain tenancies and reduce the risk of homelessness.
- Liaise with landlords, housing associations, Exeter City Council Housing Options and other housing providers to resolve tenancy-related issues.
- Support clients living in temporary accommodation or experiencing housing insecurity.
- Assist clients to access housing-related benefits, CRF Housing Payments and other financial support.
- identify housing risks early and implement practical interventions to prevent crisis wherever possible.
3. Outreach, Engagement and Financial Resilience
- Deliver outreach across Exeter through home visits, community venues and other trusted locations to engage people who may struggle to access traditional advice services.
- Build trusted, professional relationships with clients, adapting communication and support to meet individual needs.
- Support the delivery of financial education sessions, including Navigate the Money Maze and other financial capability initiatives.
- Help clients develop the knowledge, confidence and practical skills needed to manage their finances independently and reduce future reliance on crisis support.
4. Partnership Working
- Work collaboratively with Navigate, Churches Housing Action Team, Exeter City Council and other partner organisations to deliver a coordinated 'No Wrong Door' service.
- Maintain effective referral pathways and ensure clients receive seamless transitions between crisis intervention and longer-term support.
- Attend partnership meetings, case discussions and multi-agency forums where appropriate.
- Signpost and make warm referrals to specialist services to address wider health, housing, employment and wellbeing needs.
5. Systems, Recording and Compliance
- Maintain accurate, timely and high-quality case records using the partnership's case management system - Advicepro.
- Use digital systems and organisational tools effectively, including secure client portals and AI supported technologies where appropriate.
- Ensure all work complies with FCA requirements, safeguarding procedures, GDPR and organisational policies.
- Maintain appropriate professional boundaries and ensure confidentiality at all times.
6. Monitoring, Quality and Outcomes
- Record outcomes and client progress accurately to support contract monitoring and service evaluation.
- Contribute to client feedback, case studies and continuous improvement activities.
- Work towards agreed performance targets while maintaining high standards of client care and professional practice.
7. Professional Practice
- Deliver services in line with person-centred, relationship-based and trauma-informed principles.
- Participate in supervision, reflective practice, team meetings and ongoing professional development.
- Keep knowledge of money advice, welfare benefits, housing and homelessness legislation up to date.
- Promote equality, diversity and inclusion, ensuring every client is treated with dignity, respect and compassion.
General Duties
- Develop and maintain positive working relationships with partner organisations, referral agencies and community stakeholders, promoting collaborative working across the Wis£rmoney partnership.
- Support service improvement by gathering client feedback and identifying opportunities to improve service delivery.
- Work in accordance with organisational policies, procedures and professional standards at all times.
- Contribute positively to team meetings, partnership working and organisational learning.
- Support managers in responding to enquiries, complaints and compliments in a timely and professional manner.
- Undertake any other duties appropriate to the role and participate fully in training and continuous professional development.
Our vision is to eliminate social isolation and financial hardship.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
AreThe London Irish Centre’s mission is to empower and enrich lives through Irish community and culture. Since 1955, we have served the Irish community in London, providing crucial support, connection and a ‘home from home’ to those living in the capital.
Our services include accredited advice and support, community wellbeing activities, and an extensive programme of Irish arts, culture and education. Our venue also comprises of a licensed bar and shop, as well as private hire spaces to support the work of our charity.
The London Irish Centre is seeking an experienced, compassionate and knowledgeable Advice Worker to join our committed team. The successful candidate will bring expertise in welfare rights and housing, and a strong commitment to supporting those facing financial hardship or insecure living conditions. In this role, you will work directly with clients to deliver accredited advice and practical guidance, helping them navigate complex systems and secure the support they need. You will also collaborate with colleagues across the organisation to ensure a holistic and integrated service that puts community needs first.
The Advice Service is dedicated to enhancing income, alleviating poverty, and ensuring secure housing for community members throughout London. Our goal is to empower individuals by facilitating access to appropriate support through a strength-based and person-centered approach. We offer accredited information and advice on welfare benefits and housing, as well as assistance in obtaining grants.
As an integral part of the London Irish Centre's Community services, the Advice Service collaborates with our Support Service, Citizenship and Identity, Health Navigation, Community Programmes (responsible for events and activities), and our specialized Survivor Integrated Service. Together, we strive to deliver community-led and best-practice support.
About You
- You have solid experience advising on welfare benefits and housing law, including issues like homelessness, poverty, and disability benefits.
- You use a strength-based, person-centred approach to empower clients and achieve positive outcomes.
- You’re confident advocating for clients with agencies such as the DWP and local authorities, both in writing and verbally.
- You’re highly organised, able to manage competing demands, and proficient in using case management and information systems.
- You demonstrate excellent communication and interpersonal skills and are comfortable working with diverse client groups and professionals.
- You’re collaborative, flexible, and committed to safeguarding, equality, and continuous professional development.
Key areas of responsibility
- Work in line with the purpose, vision, mission, and values of the LIC.
- Deliver high-quality information and advice on housing and welfare benefits according to client needs.
- Manage your own caseload and undertake casework with minimal supervision.
- Provide services in accordance with all relevant quality standards.
- Create and maintain comprehensive client and service provision records, using information technology and other systems.
- Support service delivery via telephone, drop-in, and pre-booked appointments, including staffing the response line as needed.
- Advocate on behalf of clients with third parties, including the Department for Work and Pensions and local authorities, by letter, telephone, email, and in-person.
- Contribute to multi-disciplinary service provision, build excellent working relationships, and establish referral pathways to achieve the best outcomes for clients.
- Maintain excellent knowledge of benefits, housing law, grants, as well as changes in law, practice, and supporting services.
- Work collaboratively with internal teams and services
This job description outlines the key responsibilities and duties associated with the role. It is not exhaustive or restrictive and may be reviewed and amended in line with service needs and organisational priorities. The postholder may also be required to work from other locations or undertake other duties as reasonably requested by management.
Employee Benefits
· Enhanced annual leave - 26 days plus bank holidays (increase to 27 days after 5 years of service pro rata).
· Enhanced sick pay - 4 weeks (pro-rata) of contractual hours on full pay after completion of probationary period
· Enhanced maternity and adoption leave pay*
· Cycle to Work Scheme*
· Tech Scheme*
· Eyesight tests and contribution to corrective glasses*
· Jury Duty leave pay*
· Employee Assistance Programme.
· Complimentary tickets to select events.
· 50% discount on LIC education courses (subject to availability).
· 20% discount at the LIC shop and 10% discount at the LIC bar.
· Mindfulness app membership*
*Only available to staff on contracts of a minimum of 12 months
At the London Irish Centre we strive to be:
The London Irish Centre is an equal opportunities employer. We actively encourage applications from diverse backgrounds, communities and industries, and are committed to equality and diversity within our workforce. Please note our offices have some barriers to access, which is one of the core missions that our redevelopment will overcome.
The client requests no contact from agencies or media sales.
We are looking for a creative, organised and experienced media and communications professional to join our External Affairs team within the Policy and External Affairs Directorate.
The Senior Media & Communications Manager will manage our press office and lead our media engagement activity to support our strategic impact and communications objectives, aligned to our business plan and wider corporate strategy.
You will use your skills and experience to help engage a range of media outlets on our expertise, insights and evidence on youth employment, placing our spokespeople appropriately for a variety of opportunities.
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You will also work closely with wider External Affairs colleagues and teams across the organisation to build our corporate impact narrative.
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At a time when youth employment is a high priority for Government and the news agenda, the post holder must also be able to demonstrate policy and political literacy and high comfort levels when working with policy, research and public affairs colleagues.
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This role is perfect for a proactive and agile professional with strong writing skills, who is excellent at building relationships internally and externally and able to engage external stakeholders and partners.
At a time when the youth employment agenda is so prominent, this role presents an exciting opportunity to be part of Youth Futures’ mission to help every young person achieve good work.
This role can be based at our Birmingham, Leeds or London hub. We currently operate a hybrid model of two-days per week in the office and three-days from home.
Please download our recruitment pack for more information on this opportunity.
Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.
We are the national What Works Centre for youth employment, with a specific focus on marginalised young people.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Keychange is a Christian charity with a proud history of supporting people by providing community for over a century. We believe that everyone has dignity and worth, and that people thrive best in communities where they are known, valued and supported. Across our care homes and housing communities, we seek to provide support that goes beyond compliance and is rooted in compassion, excellence and Christian values.
We are now seeking a Digital & Data Transformation Manager to provider leadership for our digital systems, data automation, cybersecurity protocols and AI adoption.
The role
As Digital & Data Transformation Manager you will have an ability to influence in digitisation, data and IT and work cross-organisationally with Care/Housing operations, Finance, HR, suppliers, Trustees and Executive leadership. Our need is to co-create the digital strategy, influence ways of working and problem solve at a practical level. This role will lead and add momentum to the digitisation of Keychange. The process has begun and this role will coordinate and add cultural sensitive impetus to the change. We want to multiply the gains already made to continue the transformation of the organisation.
The focus of the role includes:
- Digital and data transformation, including identifying emerging digital technologies that can support or enhance our operations and the development of a digital organisational dashboard
- Digital and data management, including data protection governance, data security and data management
- Operational delivery, including oversight of our outsourced IT contractor and technical management of our intranet development
This is a management role with real impact – both within Keychange and ultimately in the lives of people we support.
About you
We are looking for a values-led manager who brings:
- Experience in leading the development of digital systems, information governance, cyber-security improvement or digital transformation in a charity, care, housing, education or public sector environment
- Strong supplier-management skills
- Working understanding of cyber-security governance
- Ability to explain technical and governance issues clearly to non-technical and non-IT colleagues
- Ability to work at both management and practical implementation levels
You will be someone who combines strategic digital and data management with high standards of support, and who leads with integrity, humility and purpose.
What we offer
- Flexible hybrid working, generally at least one day in London Central Office, with family friendly working arrangements available
- Employee assistance programme (EAP) and life insurance
- Contributory pension scheme, up to 5%, with matched employer’s contribution up to 5%
- Enhanced sick pay for up to four weeks, in accordance with our sickness procedure
Please see the attached job pack for a full job description and person specification, and more information about how to apply. Please note that we reserve the right to close applications early, so we recommend that you apply at your earliest opportunity. This job advert will close on 6 September 2026. In-person interviews will take place on 17 September 2026.
All applicants need to be able to evidence the right to work in the UK. At this time we are not able to offer sponsorship for this position.
To focus on developing and encouraging community for vulnerable adults by seeking to address the risks in society of increased loneliness.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Save the Children UK is looking for an individual with extensive Salesforce CRM and Agile Product Ownership experience to join us as our CRM Product Lead. This is a brilliant opportunity to work with colleagues across fundraising, marketing, digital, finance and technology to shape the vision, strategy and roadmap for our Salesforce platform, enabling exceptional supporter experiences and helping deliver lasting change for children.
About us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As CRM Lead (Product Owner), you will own the vision, strategy and delivery roadmap for Save the Children's Salesforce CRM ecosystem, ensuring it continually evolves to meet the needs of our fundraising, marketing and supporter engagement teams. Leading a team of three CRM professionals, you will act as the voice of the business within agile delivery teams, balancing operational, technical and strategic priorities to maximise value from our CRM investment.
This is a highly collaborative role with significant stakeholder engagement across the organisation. You'll spend much of your time working with internal teams, external suppliers and delivery partners to prioritise demand, manage backlogs, facilitate agile ceremonies, drive continuous improvement and ensure successful delivery of CRM enhancements. The role requires someone who thrives in a fast-paced environment, can manage competing priorities effectively and is passionate about using technology to deliver social impact.
In this role, you will:
- Own and develop the Salesforce CRM vision, strategy and roadmap, ensuring alignment with organisational priorities and supporter needs.
- Lead, coach and support a team of three CRM professionals, fostering a collaborative and high-performing culture.
- Manage and prioritise the CRM backlog, facilitating sprint planning, stand-ups, backlog refinement and other agile ceremonies to ensure effective delivery.
- Build strong relationships with stakeholders across fundraising, marketing, finance, digital and technology teams, translating business requirements into well-defined user stories and solutions.
- Partner with developers, CRM specialists and external suppliers to deliver high-quality Salesforce enhancements, integrations and releases.
- Oversee CRM performance, data quality and governance, identifying opportunities to improve processes, automation, reporting and supporter experiences.
About you
To be successful, it is important that you have:
- Significant experience leading Salesforce CRM delivery, optimisation and support, either as a CRM Lead, Product Owner or similar role, with deep knowledge of Salesforce (Sales, Service, and/or Nonprofit Success Pack) essential.
- Experience managing CRM roadmaps, backlogs, and agile delivery.
- Understanding of CRM data models, data governance, and reporting.
- Strong experience with integrations (e.g., finance systems like Agresso, marketing tools, payment processors).
- Familiarity with Agile delivery (Scrum, Kanban) and product management practices.
- Strong stakeholder management and influencing skills, with the ability to engage confidently with both technical and non-technical audiences.
- Experience leading teams and creating high-performing environments, with the ability to coach, motivate and develop colleagues.
- Strong organisational and prioritisation skills, capable of managing a high-volume workload and balancing multiple competing demands.
- Experience within the non-profit, charity or fundraising sector would be highly desirable.
Ideally, you'll also bring some or all of the following:
- Salesforce certifications (Administrator, Business Analyst or Product Owner).
- Experience with FinDock or similar payment platforms.
- Knowledge of supporter engagement, fundraising or marketing technology ecosystems within the non-profit sector.
What we offer you
We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day.
Some of the benefits you can expect include:
- Generous Annual Leave – Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'.
- Family Leave – Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement).
- Special Leave – Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave.
- Volunteer Leave – Up to 3 days paid leave per year to support volunteering and give back.
- Pension & Life Assurance – Helping you plan for the future with up to 7% employer pension contributions.
- Employee Discounts – Access thousands of deals across groceries, retail, tech, travel, fitness, and more.
- Health & Wellbeing Support – Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Location & Ways of Working:
The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.
This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive.
We encourage applications from people of all backgrounds, and are especially interested in hearing from people with diverse and intersecting identities such as lived experience of poverty, people of faith, people of colour, people with disabilities, with experience of migration and/or refugee status, care-experienced people, the LGBTQIA+ community and individuals with experience living in diverse families.
We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We know that different voices working together will enable us to do our work better, improving the lives of children around the world.
Closing date: 16th August 2026
Do you want to lead the shaping of strategy for lasting Kingdom impact?
Stewardship is entering an exciting new chapter. We're investing in the future of our Ministry Services work, developing innovative ways to support churches and Christian charities with the practical foundations they need to flourish. As part of this journey, we're seeking a strategic thinker and skilled delivery leader to help turn bold ambitions into reality.
This is a rare opportunity to work alongside our Executive Team, influencing the direction of a significant new area of work at a key stage of development. You'll bring clarity to complexity, transforming ideas into actionable plans and ensuring strategic priorities become tangible outcomes.
You'll work closely with the Executive Team to:
• Shape and deliver the next phase of our Ministry Services strategy.
• Lead strategic projects from concept through to implementation.
• Explore new opportunities, partnerships and potential acquisitions.
• Build business cases, commercial models and strategic recommendations.
• Gather market insight and test assumptions to inform future growth.
• Design operating models, governance structures and delivery frameworks.
• Engage stakeholders across the organisation, helping people embrace and navigate change.
You'll be someone who enjoys tackling complex challenges and creating order where there is uncertainty. You combine strategic insight with strong execution skills and are motivated by seeing meaningful change take shape.
You'll likely bring experience from strategy consulting, corporate development, transformation, business planning or a similar environment, together with:
• Excellent commercial and analytical capability.
• Strong stakeholder management and influencing skills.
• Experience developing business cases and strategic proposals.
• Confidence operating with senior leaders and external partners.
• Outstanding communication skills, both written and verbal.
• The ability to balance long-term vision with practical delivery.
If you're excited by the opportunity to combine strategic leadership, organisational transformation and Kingdom impact, we'd love to hear from you.
Occupational Requirement (OR)
As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
· Active membership of local church congregation.
An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.
We help Christians be the best stewards of the resources God gives them



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Service Manager – Women’s Recovery Refuge
Location: Burnley – on site.
Hours: Full time, including participation in an on‑call rota
Contract: Permanent
Please note, this is an on-site role only. Due to the nature of our Refuges and Outreach services, it is essential that our teams are present and accessible, enabling us to provide safe, responsive and high-quality support to those who need us most.
This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010.
About the service
Safenet delivers specialist services across Lancashire and Greater Manchester, supporting adults and children affected by domestic abuse through safe accommodation, community services, recovery support and prevention work.
This role is based at Jane’s Place which provides 24‑hour accommodation and specialist support for women who are experiencing domestic abuse and who want to address substance use, mental ill‑health, or other complex needs as part of their recovery journey.
At Jane’s Place, many of the women we support have been excluded elsewhere. We don’t see “complexity” as a problem to manage, but as a response to trauma – and recovery as something that happens in healthy relationships, community, safety and hope.
This service sits at the intersection of domestic abuse, addiction recovery and mental health, and we are proud to offer a psychologically informed, trauma‑responsive environment where women are supported to rebuild their lives on their own terms.
About the role
As Service Manager, you will lead and be accountable for the refuge and lead a skilled, compassionate team delivering round‑the‑clock support to women and their children.
You will be a values‑led leader who understands recovery, trauma and risk, and who can balance clarity and accountability with warmth, curiosity and care.
You will:
- Lead and support a multidisciplinary refuge team working with women affected by domestic abuse, substance misuse and mental ill‑health
- Create a culture of psychological safety, reflective practice and trauma‑informed care
- Oversee the safe delivery of a 24‑hour residential service, including participation in an on‑call rota
- Ensure high standards of safeguarding, risk management, and housing management
- Work in partnership with recovery services, mental health providers, criminal justice partners and local authorities
- Support staff to hold hopeful, recovery‑focused relationships with women, even where progress is non‑linear
- Use lived experience insights, feedback and data to continually shape and improve the service
This is a hands‑on leadership role for someone who believes deeply in capacity for change and recovery – even in the most challenging circumstances.
We’re looking for someone who…
We welcome applicants from a range of relevant backgrounds; direct refuge experience is not essential, but you do need to bring credibility, confidence and compassion from related fields.
You might come from:
- Substance misuse or addiction recovery services
- Trauma‑informed women’s services
- Mental health or psychologically informed environments (PIE)
- Housing or supported accommodation with complex needs
You will bring:
- Experience of leading and developing staff teams in high‑pressure, emotionally demanding services
- A strong understanding of domestic abuse, recovery, and trauma
- Knowledge of harm reduction, recovery‑focused approaches and systems change
- Confidence managing risk, safeguarding and complex decision‑making
- The ability to hold boundaries without losing humanity
- A commitment to women‑only, feminist and survivor‑informed practice
For further information about the role, please visit the Role Profile.
Essential Core Skills
Health & Safety Awareness
All our employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe. You will be expected to update your knowledge and skills on Health & Safety if successful in your application.
Safeguarding
We work with adults and children who may be ‘at risk’ and expect colleagues to work in a way which protects the people we support from harm. Our colleagues are expected to identify people ‘at risk’ and confidently report any Safeguarding concerns as appropriate within the service.
Digital
Across our services, we use a range of technology and systems and expect colleagues to use them effectively and safely following cybersecurity and data protection principles (UK GDPR). Full training on specific systems is provided but a willingness to learn and develop is essential.
Equality, Diversity, and Inclusion (EDI)
The Calico Group welcomes diversity and champions the rights of those in society who may be marginalised. Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society.
If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you!
What’s in It for You?
At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:
- Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants.
- Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents.
- Mental Health Support – Access emotional and mental well-being services through Spectrum.
- Cycle to Work Scheme – Save on commuting costs while staying active.
- Pension Options – with employer pension contributions.
- Life Assurance – Peace of mind for you and your loved ones.
- Financial Advice – Expert guidance to help manage your finances.
- Recognition Awards – Celebrate your achievements with our recognition programs.
- Meaningful learning and development programmes with regular focus on your individual growth.
- Gym Membership Discounts – Stay fit with local gym access.
- One Calico Events – Connect and unwind at our employee social gatherings.
- Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career.
And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.
This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010.
SafeNet is working towards Equal Opportunities for all and actively encourages applications from disabled, ethnic minority and LBGTQI+ women who are under-represented. SafeNet is a Registered Charity No. 1091544 and a Company Limited by Guarantee No. 3860803.
Inclusive Hiring at Calico
We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know.
Our Commitment to Safeguarding
The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies.
The client requests no contact from agencies or media sales.
About the role
The Service Delivery Officers deliver ourdiverse portfolio of career development and music education support, including career accelerators,career skills and advice and collaborations with spaces and services across the UK to reduce barriers to access for supported musicians.
Service Delivery Officersare responsible forselection of musicians for career development support, they also play a critical role in impactful management of charitable funds and resources.
Officerseachlead on specific areas of the service, and eachtype of support has defined milestones, performance and impactindicatorsand must be managed within a budget– all of which the Officeris responsible for.
About you
The successful candidate will bring demonstrable experience in project management, with a track record of delivering programmes and milestones on time, within budget and to a high standard.
You will also have experience designing, coordinating and facilitating engaging online and in-person events, training sessions and group discussions, creating inclusive and participatory environments.
Strong organisational and communication skills are required, with the ability to manage competing priorities, work independently and build effective relationships with a diverse range of service users and stakeholders.
The role also requires a strong understanding of the UK music industry, including musicians’ income streams, the barriers and inequalities affecting career development, and the wider ecosystem of organisations that support and influence musicians' careers.
About us
At Help Musicians and Music Minds Matter, music is our passion and its people are our purpose.
Musicians give us so much, but what they do often means bearing their hearts and fighting for chances in a sea of challenges. Help Musicians understands and supports music creators, enabling them to navigate unsteady income, make the most of career opportunities and find a helping hand when things go wrong. We’re there for musicians so music can be there for us.
Things can also be tough for people behind the scenes. Music Minds Matter supports the mental health of everyone working across music, whether they’re backstage, in the studio or on the road. Good times, bad times, all the times, we’re always here.
Both charities are funded by music lovers and partners who share our passion. With their help, we ensure that those behind the music stay well and keep doing what they love.
Our work has adirect impact on the lives of thousands of people every year. If you are passionate about creating aworld where musicians can thrive, then this could be the place foryou.
How do I apply?
For full details of the role and how to apply please click ‘Apply’ and visit our website. You will need to download our application forms and submit these to us by the deadline below.
The client requests no contact from agencies or media sales.
Job Title - Member Services Manager
Contract - Permanent
Hours - 21 hours per week
Salary - £30,600 per annum (£51,000 FTE)
Location - Coram Campus, London – hybrid of office and home working
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About CoramBAAF
CoramBAAF is the UK’s leading membership organisation for professionals working across adoption, fostering and kinship care. We provide information, best practice guidance, advice, training and resources to support our members and influence policy to improve outcomes for children and young people.
Our corporate members in England, Wales, Scotland and Northern Ireland represent 94% of all local authorities as well as regional adoption agencies, health and social care trusts, independent fostering providers and voluntary adoption agencies, and cover 88% of all children and family social workers.
Our 600+ individual and associate members - comprising lawyers, health professionals, educational institutions, therapeutic and family support services, and more - reflect the multidisciplinary nature of our work.
Together, our members make up the largest network of organisations and individuals involved with children in their journey through the care system.
About the role
CoramBAAF’s membership is central to the organisation’s aims and activities. The Member Services Team provides a comprehensive service to corporate, associate and individual members and customers in all four nations of the UK. The team manages and tracks member renewals, enrols new members, implements recruitment and retention strategies, co-ordinates service delivery to members and handles a wide range of membership enquiries.
The team is also responsible for the licensing of CoramBAAF’s health and social work report forms, essential to practice in adoption, fostering, kinship care and other substitute care UK-wide. Activities to support the licence scheme include managing and tracking licence renewals, coordinating the release of new and updated forms, enrolling new licence holders and handling a wide range of queries.
The Member Services Manager will provide leadership and line management across both membership and the forms licence scheme. The postholder will maximise income from CoramBAAF membership and ensure its continued reach and relevance. They will also maximise income from the forms licence scheme and actively promote its importance as a key member benefit. Importantly they will strengthen engagement with members to ensure retention whilst also increasing reach and awareness nationally to recruit new members.
Key responsibilities include:
- Develop and oversee the implementation of a member engagement strategy to increase direct contact with staff/frontline workers in members agencies.
- Have regular contact with member agencies (in person and online) to promote the benefit of membership and ensure that members are maximising their membership.
- Gather data and maintain accurate records of current member agency engagement in order to identify opportunities for growth as well as areas of concern.
- Take the lead, and in consultation with colleagues, agree the membership benefits and fees payable across the different categories of membership UK wide.
- Take the lead, with colleagues, to devise new membership categories and benefits as appropriate.
- Monitor take up of membership and engagement with CoramBAAF and devise strategies and communications accordingly.
- Take the lead, and in consultation with colleagues, maintain and develop the forms licence scheme.
- Maximise income from the scheme by encouraging take up of more forms and attracting more users/customers.
We are seeking an enthusiastic, hard-working and proactive professional to lead our small but dedicated Member Services team. The ideal candidate will be a motivated individual with strong membership, organisational and communications skills and experience and a desire to provide high quality services to members and customers.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing Date: 30th August 2026 at 23:59
Interview Date: Week commencing 14th September 2026. Please note that interviews will be held in-person at the Coram Campus in London and will include a short test.
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
The client requests no contact from agencies or media sales.
We have an exciting new opportunity for a Social Prescriber to join our team in Merton.
The Merton Social Prescribing service is one of the most established and mature services in the UK and is celebrating its 10th anniversary this year.We are seeking an individual to join our successful service in Southwest London. This role will help to strengthen the links between Primary Care, voluntary and public services to improve patients’ health and wellbeing.
You will provide a person centred service to patients within Primary Care GP practices in Merton, and you will also support each patient to access appropriate services provided by voluntary and community organisations and other agencies.
Social prescribing expands the options available in Primary Care by creating a ‘managed’ way for referrals of patients with social, emotional and/or practical needs. Patients ca n be linked to a variety of local non-clinical services in the community. These include leisure, social activities, education, welfare, housing and employment advice and support.
About The Role | How to Apply:
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35 hrs per week 9 - 5 pm
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1 year fixed term contract initially with possible extension
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Hybrid role
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£ 34,296 per annum plus 5% pension, includes Outer London Weighting, generous annual leave and excellent training opportunities
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Closing date for applications: Wednesday 12th August 2026
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Please ensure that you fill in your application using the job specification headlines. Applications may close before the deadline, so please apply early to avoid disappointment.
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Interviews planned for 18th/19th August
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Applicants will be notified by email if they are to be invited for interview a few days prior to the interview date
We support support voluntary, community, faith and social organisations to grow, collaborate and thrive.



The client requests no contact from agencies or media sales.
Programme Finance Manager
Manchester, UK
Starting salary for this position is £41,628 per annum (plus contributory pension)
About MAG:
MAG (Mines Advisory Group) is an international humanitarian organisation based in Manchester, UK, and working in 32 countries. We remove landmines and unexploded ordnance to release safe and productive land for communities, and work to reduce the threat of armed violence by supporting governments to safely manage weapons and ammunition. In 1997, MAG was a co-recipient of the Nobel Peace Prize for our work campaigning for the Anti-Personnel Mine Ban Convention.
About the role:
Reporting to the Head of Programme Finance, you will provide effective financial business partnering to MAG’s Regional and Country Programmes, Strategic Partnerships team and other key internal and external stakeholders. You will ensure the delivery of high quality financial information and support across multi-regional and multi-country activities, enabling informed decision making, strengthening ways of working and supporting the effective financial management of MAG’s multi-country contracts. You will work with your key stakeholders to ensure that contracts deliver value for money and remain compliant with donor and statutory requirements. This role is a key enabler to MAG’s global operations, ensuring that we can deliver on our mission to save lives, ease suffering and enable sustainable development.
Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to safeguarding and background checks on our website.
MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
About you:
You will be a finance professional with significant experience in either commercial or NGO environments, including preparation of business planning in complex scenarios and multiple currencies. You should be curious and risk aware, with strong analytical and evaluation skills, the ability to gather information from diverse sources tactfully and convert findings into detailed, actionable solutions. You will be a strong communicator over a range of mediums, able to engage stakeholders from varied backgrounds in a clear and constructive way. You should have strong experience of using mid-range accounting systems and reporting tools (e.g. PS Financials, Sage, SUN etc.), and advanced knowledge of of Microsoft Excel and database reporting tools to add value to business processes and reporting. You will be skilled in proactive problem-solving and have an innovative and solution-oriented approach, along with the flexibility to travel to remote and insecure locations at short notice.
We’re looking for someone with:
· Strong experience of financial management, analysis and reporting
· Advanced analytical and problem solving skills
· Effective financial business partnering and stakeholder management skills
· Experience managing multi-country, donor-funded contracts or complex grants
Benefits and Further Information:
• Salary: £41,628 per annum and this increases with service.
• Pension: MAG has a salary sacrifice group personal pension plan in place, and matches employee’s contributions up to 5%.
• Leave: We recognise our staff work hard and need the appropriate time out to stay motivated. Annual Leave starts at five weeks each year and increases with service to six weeks. We also offer paid sick leave, and the amount of the entitlement increases with service. Once you’ve been with MAG for two years, you’re entitled to 13 weeks. MAG also has policies on compassionate leave, flexible working and family leave, including maternity, paternity, adoption and surrogacy leave.
• Insurance: MAG provides personal accident insurance and life assurance to all staff, as well as medical and repatriation insurance for any period spent overseas whilst working for MAG.
• Professional Subscriptions: MAG will pay for the cost of your annual subscription/membership fee for one professional body in certain circumstances.
• Employee Assistance Programme: MAG offers free access to Health Assured, a service providing 24/7 confidential support and expert advice on a wide range of issues.
This role is based in the UK, therefore, a pre-existing right to work in the UK is a requirement and MAG will not be able to sponsor visa applications. Please note that if you have not declared your right to work in the UK on your application, we will not be able to consider you for this role.
We are happy to receive flexible working and job share requests in your application. If you are applying with an existing job share partner email us at recruitment [@] maginternational [.] org for further guidance.
HOW TO APPLY
Please apply by submitting an application detailing your suitability for the role through the link below before the closing date of 12:00 (midday) on Monday 17th August 2026.
We do whatever it takes to get to a landmine before another child does.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Partnerships Manager
Responsible to: Director of Delivery, Innovation & quality (MindCHWF) & Senior Operations Manager (Turning Point)
Hours: 37.5 hours per week - Full-time
Salary: Starting salary is £ £46,448.13 PA at full time equivalent (P04-SP41) with scope to increase to £49,612.14 (P04-SP44)
Contract type: 31 March 2027 (with potential for extension)
Location: [102-110 Mare Street, Hackney] with working across locations in City & Hackney
Mind in the City, Hackney and Waltham Forest, working in partnership with Turning Point and Antidote, provide the City and Hackney Integrated Recovery Service (Substance Use). The service is based in each of City and Hackney’s neighbourhoods in order to be accessible, local and inclusive. A full integrated service will contribute to recovery, social inclusion and improving the quality of life of all our service users in the City of London and Hackney borough. A full integrated service, shaped by the community needs and voices of service users, carers, families, communities, all staff and volunteers will contribute to recovery, social inclusion and improving the quality of life of all our service users in the City of London and Hackney borough.
The service has three elements: Out There, Everywhere- specialist outreach, in reach and engagement, Building Blocks- low, medium and hi intensity support pathways, and Get Connected- building on our local, individual, and shared assets to provide recovery capital and peer support.
This role will connect the staff teams and service users to wellbeing opportunities within the local community. The role will promote the City & Hackney Recovery Service within the local community through events, social media and local community engagement. They will identify the needs of the client group and provide adequate support.
This role will lead on management of subcontractors, coordinate quarterly contract monitoring and build partnerships including commissioners, GPs, politicians, and other stakeholders to increase collaborative and effective service in City and Hackney’s neighbourhoods. The role will also lead to support MindCHWF’s policies and delivery in the blended service in order to provide efficient and high-quality service.
Job Role:
1. Nurture external partnerships across specific areas and being responsible for overseeing and ensuring all appropriate pathways are in place and reviewed
2. Maintain and enhance appropriate key relationships with statutory and VCS partners who co-locate/joint work with or refer into the service
3. Lead on expanding the partnership network on an ongoing basis by identifying opportunities to streamline delivery and maximise joint working
4. Work as part of the service-wide team developing recovery treatment services that are truly connected to the community
5. Lead on development and management of a broad range of internal and external partnerships including but not limited to, homelessness prevention, outreach, community development and engagement, peer mentoring
6. Take a lead role in supporting the teams to improve and adapt to changing demands
7. Promote and raise the profile of the service and partners across the boroughs
8. Establish and review joint-working protocols to deliver joined up and effective support, using a population health perspective, reflecting the service’s aims
9. Oversee the innovation fund, establishing processes and protocols to set it up and the ongoing governance of the fund
10. Lead on management of all service sub-contractors – including liaison and cascade of information back and forth between the service, co-ordinate quarterly (and ad hoc) contract monitoring (manage KPI’s, staffing, service support etc.).
11. Develop and manage a Partnership Board that meets quarterly comprising Mind, London Friend and NHS Homerton (and any other organisations we begin sub-contracting to).
12. Generate and maintain/oversee SharePoint folders for all key stakeholders – including contact info, management details, premises and any joint working agreement paperwork.
13. Maintain and overarching Stakeholder contact list in Excel to be stored on SharePoint, update and amend as necessary over time.
14. Maintain and update the service satellite spreadsheet (including internal and external satellites).
15. Attend relevant CDP’s to represent the service and cover for colleagues at CDP’s as and when required.
16. Be the main link for partners/stakeholders when they are looking to initiate some joint working enterprise or have feedback or concerns to raise with the service.
17. To lead on organising stakeholder events and community events.
18. To establish and continue building a wide network of contacts for the service within as many professions as possible within CoL and Hackney.
19. To branch the service out more into the night-time economy of the borough, in terms of awareness, literature/posters and training where relevant.
20. Support the Training and Practice Lead to offer and deliver more training to external partners.
21. Run regular feedback sessions and surveys of partners to elicit feedback from the service and gather intelligence on what training and support they would like from our service. Share this information/intelligence regularly with the service at MGM’s.
22. To maintain and bolster 12-step and other mutual aid groups in the service, be the main liaison for these contacts and establish a SMART recovery Group to complement our existing mutual aid arrangements.
23. Lead on changes to the service website, review this site and consider how we could optimise promoting the service this way.
24. Lead on liaison with TP External Affairs and Marketing teams. Create and manage a service promotion plan.
25. Lead on negotiating, writing, collating and storing all MOU’s, RA’s ISA’s and all other written agreements with partner agencies relating to co-location and joint working.
26. Manage the service’s digital footprint including google reviews, and control or delegate the management of the service’s social media channels to boost our digital engagement with the local community.
27. Create a regular C&H Recovery Service newsletter to share with partners and stakeholders.
28. Engage with local media and politicians where appropriate to promote the service and position the service effectively politically within the borough.
29. Oversee the work we do with commissioners and public health teams on the PH Van and Hot Spot Activity including attending meetings relating to these with the council. Ensure a rota and staffing is organised for these outreach exercises months in advance.
30. Continue to manage the contracts and joint-working agreements with the GPSC scheme and our separate GP alcohol satellites with a view to setting up at least two more GP satellites in the borough.
31. Organise regular forums and training sessions with GP’s in the borough.
32. To field any complaints coming from GP’s and other key stakeholders.
General
· To comply with, promote, and contribute to the writing and development of Mind in the City, Hackney and Waltham Forest's values and with all organisational systems, policies and procedures
· To work with colleagues and partners within the service to provide a seamless service
· In accordance with the Health and Safety at Work Act 1974, to take responsibility for your own health and safety at work and that of any staff, service users or visitors you are working with, and to report any risks or potential hazards to the Health and Safety Representative
· To keep records and statistics for dissemination to effectively monitor the service, ensuring that all files and information are kept in accordance with Mind in the City, Hackney and Waltham Forest's policies on confidentiality and data protection
· To be administratively self-supporting
· To liaise with other Mind CHWF projects and staff from partner agencies and external stakeholders to facilitate and maintain effective links
· To attend and participate in staff meetings, contributing to discussions and giving reports if needed
· To attend supervision, appraisal meetings, and appropriate internal and external training courses as approved by your line manager
· To attend Mind in the City, Hackney and Waltham Forest staff away days
· To undertake any other tasks and duties commensurate with the post as directed by your manager, or any other senior manager in Mind in the City, Hackney and Waltham Forest
Person Specification
The following criteria will be used when assessing candidates. Criteria marked (E) are Essential and (D) are Desirable.
Values and Behaviours
· A passion and commitment to supporting good health for individuals and communities (E)
· A valuing of coproduction (E)
· Effective verbal and written communications that can be modified to different stakeholders (E)
· Collaborative team working skills (E)
· Proven negotiating and networking skills with an ability to establish new working partnerships (E)
· Adaptable and resilient to work in a changing and challenging environment (E)
· Ability to deliver against agreed goals, targets and outcomes (E)
· Ability to translate strategy into tangible action to enhance service KPI performance (E)
· Resilient and reflective (E)
· Ability to work under pressure and meet both service and central services deadlines (E)
· Able to work in a changing and sometimes challenging environment (E)
· Excellent report writing skills (E)
· Excellent organisational abilities, able to manage a complex workload of multiple priorities (E)
Knowledge & Experience
· Proven ability to establish new partnerships and collaboration with agencies, with enhanced negotiating skills (E)
· Significant Management experience of leading throughout challenge and change (E)
· Track record of developing innovative approaches to community-based collaboration and joint-working strategies (E)
· An understanding and interest in community development and peer support approaches (E)
· Proven knowledge of substance misuse (D)
· Experience of community-based interventions/collaboration / partnership making (E)
· Resilient and reflective (E)
· Ability to work under pressure and meet both service and central services deadlines (E)
Skills & abilities
· Strong collaborative leadership skills (E)
· Coaching skills to achieve successful outcomes (D)
· Proven experience in leading teams with an ability to improve and adapt to changing demands (E)
· Ability to prepare and manage the services Business Continuity Plans (D)
· Experience of Microsoft Office suite, Excel and Database systems (E)
· Experience of performance monitoring at a high level (E)
· Good communication skills and professional role model with staff and partners at all levels (E)
Qualifications
Essential
· Fluent written and spoken English with appropriate literacy and numeracy skills. (E)
Desirable
· Relevant qualification in health, social care, substance use, mental health, psychology, counselling, social work, or a related field, or equivalent experience. (D)
Disclosure and Barring Service (DBS)
· Enhanced check required.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At HOPE worldwide UK, we believe everyone deserves the opportunity to overcome poverty and fulfil their God-given potential. We have helped over 8,000 people experiencing homeless in London find a place to call home, and empower communities around the world to access education, healthcare and economic empowerment opportunties. Could you help us build on that impact as HOPE worldwide UK’s first dedicated Fundraising Manager?
About HOPE worldwide UK:
HOPE worldwide UK is a Christ-centred charity with a mission to empower people to overcome poverty and homelessness through compassionate service. In the UK, we help people who are homeless access and sustain suitable accommodation and deliver holiday clubs for at risk children. Internationally, we partner with locally-led programmes that provide practical support including education, humanitarian aid, vocational training and healthcare. We are part of the wider HOPE worldwide international family - serving communities through a shared commitment to dignity, compassion and practical action.
The Opportunity:
We are seeking an experienced Fundraising Manager to grow support for our work in the UK and internationally.
You will lead the implementation of our 2026–2028 fundraising strategy, develop compelling supporter journeys and creating inspiring propositions that connect donors with the difference their generosity makes. Working closely with the CEO, Senior Management Team and Fundraising Committee, you will bring focus, energy and professional fundraising expertise to a charity with a loyal supporter base and significant potential for growth.
Key Details:
Location: UK (Flexible: Remote or Hybrid if preferred). There will be a few in-person meetings/events in our London office or other specific venues each year, with flexibility to work where convenient (office or home) most of the time.
Hours: Part-time, 3 days per week (0.6 FTE). Flexibility over how hours are distributed across the week.
Salary: £37,000 – £43,000 FTE, pro rata (c. £22,200 - £25,800 for 3 days per week), depending on experience
Start Date: September (negotiable)
Contract: Permanent
Benefits: 5% Employer Pension Contribution; 25 days annual leave plus bank holidays
What You will do:
- Lead the delivery of HOPE worldwide UK’s fundraising strategy, with clear plans, priorities, KPIs and income targets.
- Develop a compelling case for support that inspires existing donors, re-engages lapsed supporters and reaches new and younger audiences.
- Design and deliver segmented supporter journeys across individual giving, regular giving, appeals and stewardship activity.
- Support the growth of sustainable income from high-potential streams including trusts and foundations, major donors, legacy giving, challenge events and corporate engagement.
- Work with programme colleagues to capture impact, develop strong donor reports and translate frontline insight into persuasive fundraising propositions.
- Oversee the effective use of the fundraising CRM, improving data quality, segmentation and insight-led decision making.
- Manage, mentor and encourage the Communications & Fundraising Team, creating clarity, focus and momentum.
- Ensure all fundraising activity is legal, ethical and compliant with the Code of Fundraising Practice, data protection requirements and internal policies.
This job is for you if you:
- Enjoy building relationships, telling powerful stories, and helping supporters see how their generosity creates lasting change in a Christian context.
- Combine strategic thinking with practical delivery.
- Are a confident, competent and values-led communicator.
Essential requirements:
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Faith: A faithful follower of Jesus Christ, committed to the vision and values of Hww UK.
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Experience: Demonstrable success in fundraising, with a strong track record in individual giving and recurring gift growth.
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Strategy: Experience in building or delivering a successful fundraising strategy and compelling cases for support.
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Communication: Excellent storytelling skills with the ability to tailor messages for different audiences (faith-based, secular, and younger donors).
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CRM and Data: Confident user of a fundraising CRM, able to manage data, segment supporters and use insight to inform decisions.
We know that there will be strong candidates who will not fit all the criteria, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.
Desirable experience and skills:
- Experience in a faith-based, homelessness, poverty relief or international development charity.
- Knowledge of legacy fundraising, trust fundraising or major donor relationships.
- Experience of community, church or challenge event fundraising.
Why Join Us?
This role offers real ownership: the chance to shape systems, strengthen supporter relationships and build sustainable income that directly supports people experiencing poverty in the UK and overseas. If you are motivated by faith, compassion and measurable impact, we would love to hear from you.
Equal Opportunities:
In light of the Christian ethos of the Charity and the nature and context of the work to be undertaken by this role, it is considered that there is an occupational requirement for the Fundraising Manager to be a practising Christian in accordance with Schedule 9 of the Equality Act 2010.
Candidates will require Right to Work in the UK.
The requirements of job applicants and existing members of staff who have a disability will be reviewed to ensure that, wherever possible, reasonable adjustments are made to enable them to enter into or remain in employment with us.
How to apply:
Please submit a CV and cover letter outlining your motivation, skills and experience.
Shortlisted applicants will be invited to online interviews during August.
We look forward to hearing from you!
Our mission is to empower people to overcome poverty and homelessness through our compassionate service.

Delivery Manager
£40,000 - £46,000 per annum dependant on relevant skills and experience.
Location – Home-based with regular travel across a designated region (North of England and the South/South East of England) and to our office as required. We are currently recruiting Delivery Managers to cover designated geographical regions across the North of England and the South/South East of England. Successful candidates must be able to travel across their designated region as required and maintain a regular presence within it.
We are the Football Foundation - the Premier League, the FA and government’s charity that delivers outstanding grassroots facilities, more and better places to play, transforming lives and communities where it is needed most.
As a Delivery Manager, you'll lead the development of a diverse portfolio of community sports facility projects from initial concept through to funding approval. Working closely with local authorities, County FAs, football clubs, schools, community organisations and funding partners, you'll identify opportunities, shape high-quality projects and ensure they deliver lasting community impact.
You'll oversee community engagement, assess project feasibility, prepare funding recommendations and work alongside our Technical Project Managers to ensure projects are strategically aligned, financially viable and ready for successful delivery. This is a varied role that combines project development, stakeholder engagement and strategic relationship management, offering the opportunity to make a real difference to communities across England.
About the Football Foundation
Over the last 25 years, the Foundation has awarded more than 75,000 grants worth more than £1.3 billion to deliver the grassroots facilities that every community across the country needs and deserves.
As the biggest sport charity in the country, we’re a unique partnership between key football partners with a shared goal – ensuring every community in England has a great place to play.
We’re incredibly proud of the difference we’ve made to grassroots sport up and down the country since we started our journey, but we’re not slowing down any time soon.
What are we looking for?
We're looking for someone with experience in grant assessment, programme or project management, sports development - or a related field - who enjoys building strong partnerships and delivering projects that create lasting community impact.
You'll have experience managing multiple projects, assessing project viability and preparing high-quality reports to support investment decisions. You'll possess excellent communication, organisational and stakeholder management skills, together with a genuine passion for improving communities through sport. An understanding of sports facility development, local government or the community sports sector would be beneficial, but is not essential.
For full details of the role and requirements, please download our recruitment pack below.
What can we offer you?
The salary band for this role is £40,000 - £46,000 per annum, dependant on relevant skills and experience.
You will be entitled to 25 days annual leave plus bank holidays. The Foundation also offer a generous pension scheme (8% employer contribution), free healthcare provision, a monthly gym subsidy, death in service benefit, access to selected match tickets and events at Wembley
We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.
Equality and Diversity Commitment
The Football Foundation is committed to and values the principles of diversity, equality, equity, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.
Should you require any adjustments during the recruitment process, whether at the application or interview stage, please contact us. We will discuss your needs and give consideration to any reasonable adjustments requested.
The closing date for applications is: 23 August 2026 at midnight.
Virtual interviews will be 1/2/3 September, with in-person interviews held week commencing 7 September 2026.
We appreciate the time and effort that every applicant invests in applying to join us. Due to the high volume of applications we receive, we are only able to contact candidates who are shortlisted for interview. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful on this occasion.
Please note that you must be eligible to work in the UK to apply.
The client requests no contact from agencies or media sales.





