Service management jobs

Somewhere in West Africa, a mission worker is sitting with a question about their monthly budget. In South Asia, another is preparing to extend their service and needs to understand what that means financially. Every one of our mission workers, serving in around 25 countries, depends on someone back home who understands their situation, knows their name, and helps them navigate the financial realities of life serving in mission.

We’re looking for someone who brings both financial competence and genuine warmth – someone who can manage budgets and reconciliations with accuracy, but who also understands that behind every spreadsheet is a person serving Jesus by making disciples. You’ll be the consistent, trusted point of contact for workers from the moment they join SIM through to when they return home, and every budget review, fund statement, and financial query in between is a chance to make them feel genuinely cared for.

If that sounds like the kind of work that excites you, then we are looking for someone who has experience in bookkeeping and financial management within a small to medium-sized organisation, and who also has experience in a finance customer services role.

Come and join our Team!

Please submit your application by 5pm on Thursday 14th May 2026.

Interviews will be held on Tuesday 19th May.

Role purpose 

The Donation Processor plays a key role in ensuring the accurate recording, reconciliation, and processing of all income received by Southampton Hospitals Charity. This position supports the integrity of financial data, provides timely information to fundraising and finance teams, and ensures compliance with internal controls, charity regulations, and GDPR requirements. 

Donation Processing & Banking 

• Process and record donations via standing orders, BACS, and other channels, ensuring all supporting documentation is filed appropriately and in compliance with internal financial procedures and details are entered into Beacon CRM. 

• Download, reconcile and process reports from online donation platforms and input details into Beacon CRM. 

• Support with the secure storage, logging, and transfer of cash and cheques to the hospital’s cashier’s office in accordance with cash-handling procedures.

• Follow up bank reconciliation of cash and cheques and update Beacon and Xero accordingly. 

• Liaise with fundraising team to identify and allocate income, resolving queries quickly and professionally. 

• Update bank statement spreadsheet daily and share it with the wider fundraising team. 

Database & Records Management 

• Input and code donations into Beacon CRM, ensuring accurate allocation. 

• Maintain electronic records to comply with financial, statutory, and GDPR regulations. 

• Ensure timely transfer of income data from Beacon into Xero, supporting reconciliation and month-end procedures. 

• Support the preparation of Gift Aid declarations and claims in line with HMRC regulations, maximizing eligible income. 

• Work with Finance Manager to ensure that the necessary accounting and reconciliation processes are in place 

Person specification 

Knowledge and experience 

• Experience working with CRM databases (we use Beacon) 

• Some experience working with financial systems (we use Xero)

• Proven experience handling and processing large volumes of data accurately. 

• Excellent attention to detail, organization, and ability to prioritise workload 

• Strong reconciliation and problem-solving skills. 

• Accurate handling of cash and cheques. 

• Good IT skills including Microsoft Word, Excel, and Outlook. 

• Clear and confident communicator with strong interpersonal skills. 

• Ability to work to strict deadlines within a monthly finance cycle. 

• Good understanding of GDPR and data protection requirements. 

. 

Skills, abilities, and behaviours 

• Ensure all work complies with charity regulations, financial policies, and legal requirements. 

• Participate in training and continuous improvement initiatives. 

• Contribute to a positive, collaborative team culture and provide support to colleagues as needed. 

• Desirable: part-qualified or qualified in accounting (e.g., AAT, ACCA) and familiarity with Xero or similar accounting platforms. 

• Experience working with Gift Aid and knowledge of HMRC rules. 

• Experience working within a charity, NHS, or not-for-profit organization. 

Prospectus is excited to be partnering with our client in their search for a new Head of Service Delivery with a passion for volunteer leadership and a knowledge of digital platforms for support lines.  The organisation is the national LGBTQIA+ support line, supporting anyone, anywhere in the country. Discussing anything related to sexuality and gender identity, from sexual health to relationships, or just supporting. Our client has been equipping the LGBTQIA+ community and its allies with information and support for five decades. Through all the crises, celebrations and changing attitudes, the organisation has been a clear and unmistakable voice.

Reporting directly to the CEO, the Head of Service Delivery will be responsible for the strategic leadership, operational management, and continuous improvement of our client's volunteer-run support line. Responding to over 17,000 service user contacts in 2025, volunteers are the lifeblood of the organisation, and this important post will serve as a key point of contact, counsel, collaboration and leadership for our volunteers. With your team, you will handle day-to-day enquiries, support volunteer well-being, lead on initiatives to improve service delivery, while providing an accessible and supportive environment for volunteers. The role will also manage, support, and grow a diverse pool of volunteers representing our client's communities, overseeing the entire volunteering experience, from recruitment, training, support, engagement, and celebration. This exciting role combines service delivery leadership with responsibility for the digital infrastructure upon which services are delivered, ensuring systems are reliable, secure, scalable, and aligned with user needs.

This is a unique opportunity for someone looking to join an established charity, with an appreciation of the value of volunteers in delivering impactful support services. To apply for this role, you will have either direct or transferable experience of managing or working with volunteers or large teams, leading a helpline, contact centre, or support services. You will have demonstrable experience of recruiting, training and leading volunteer teams in a service-focused environment and will have proven experience of managing or implementing service technologies (telephony, CRM, digital channels). As the designated safeguarding lead, you will have a strong understanding of safeguarding and working with individuals. Overall, you will be a warm and approachable leader with an awareness of the challenges facing the LGBTQIA+ community, and passionate about delivering high-quality support services.

If you are interested in applying for this exciting position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to fully brief you on the role. You'll then have all the information you need to formally apply.

Our client is committed to being an inclusive workplace representative of the diverse communities they support and actively encourages applications from candidates with diverse backgrounds, particularly from Black, POC, transgender, non-binary identities, and disability groups, which are currently underrepresented within the organisation.

Please do let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Victoria Savva at Prospectus.

Please note, this is a full-time (condensed working, 35 hours across 4 days) permanent position, working on a hybrid basis (2 days per week in our client's North London-based office).

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

As a second line IT support engineer, you’ll be the go-to contact for IT queries and incidents, supporting staff across the UK. You’ll deliver exceptional customer service while resolving issues across technologies like Microsoft 365, windows, macOS, active directory, Azure, mobile platforms, and video conferencing tools.

You’ll manage, triage and escalate service tickets, manage with onboarding and offboarding staff, provide remote and in-person support, and maintain up-to-date documentation and asset records. You'll also have the opportunity to support our key events, liaise with third-party suppliers, and contribute to improving our internal IT processes.

This is a hands-on and varied role ideal for someone with foundational IT experience who thrives in a dynamic environment and is looking to deepen their technical expertise while delivering high-quality customer service.

About you

You’ll have demonstrable skills and experience working in an IT Support role at first or second line. As a key member of our IT team, you’ll be an active team player with the ability to engage with the people who use our IT systems. You’ll have sound problem-solving skills and be thorough in your approach with an excellent eye for detail.

Highly organised, you’ll be able to manage your time and priorities well and be capable of leading on small and medium project and playing a significant role in larger ones.  You’ll have a proactive approach to continual improvement.

You’ll be able to troubleshoot a range of technical issues in a logical and professional way, resolving incidents and problems efficiently while providing high-quality user support.

You’ll have a working knowledge of supporting Microsoft 365 applications, windows and mac operating systems, Microsoft 365 Admin, Azure, active directory, and remote support tools.

Your excellent communication and interpersonal skills will help you explain technical concepts to non-technical users and deliver clear, professional written communication in tickets, guides, and user documentation.

You’ll thrive working both independently and collaboratively, with a willingness to travel to other offices or events occasionally and to adapt to changing priorities.

If you’re looking to shape how IT services support our charity’s vital work, we’d love to hear from you.

Job description and benefits

Please download the job description and our attractive benefits package.

Location, hybrid working and salary range

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is:

£31,700 to £33,000 per annum London based

How to apply

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date: Tuesday 12 May 2026 9 am 

Interview date: First stage interview week commencing 25 May 2026

 Second stage interview – week commencing 1 June 2026

Do you have facilities experience with an organised and customer‑focused approach and interested in working for a leading homelessness charity?

St Mungo’s Central Office is relocating to a new 2 floor hub in Warner Street, Farringdon. To support this exciting move, we are looking for a Facilities Manager to ensure the building operates safely, efficiently and provides a welcoming environment for colleagues and visitors.

This is an on‑site role, Monday–Friday, 9am–5pm, acting as the first point of contact on reception and overseeing facilities and office management at the Warner Street Hub.

This role would suit someone who enjoys problem‑solving, has strong attention to detail, and brings ideas to help shape effective ways of working in a new space.

Working as Facilities Manager you will:

• Report to the Head of Procurement, working closely with colleagues to coordinate day‑to‑day operations.
• Help establish new systems and maintain an organised, welcoming office that supports collaboration.
• Coordinate facilities management to ensure the building is safe and running effectively.
• Provide  reception cover, acting as the first point of contact for staff and visitors.
• Be the central contact for facilities matters including reception, post, deliveries, contractors and meeting space bookings.
• Support health and safety responsibilities, including fire safety and workplace compliance.

While our Central Office is currently based in Tower Hill, we plan to relocate to Farringdon in June 2026.

About you

We think this role will suit someone who is organised, customer‑focused and can bring the below:

• Experience coordinating facilities or office operations in a workplace setting.
• Experience working with contractors or service providers.
• Ability to support workplace health and safety, including fire safety procedures.
• Strong organisation and prioritisation skills, with the ability to work independently and use initiative.
• Good communication and interpersonal skills, able to build positive working relationships.
• Experience using office systems and managing administrative tasks.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form and upload your CV.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 7 May 2026

Interview and assessments on: 20-21 May 2026

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

We are seeking an experienced HR Manager to work with staff and volunteers at our established Christian recovery charity in Berkshire. You will provide direction, support and oversight on all aspects of HR management, including: recruitment; staff supervisions and appraisals; compliance with employment regulations; training; performance and talent management; grievance, disciplinary, and capability procedures; salary structure and employee benefits; and organisational personnel planning.

We do not currently have HR software, so reviewing our requirements in this area would be one of your responsibilities.

​As a small charity (c. 43 salaried staff and casual workers, plus volunteers), the role will require balancing practical tasks with management responsibilities. For the majority of the working week, you'll be based in the office (a lovely rural setting near Twyford, Reading) and, being situated within the rehabilitation centre, you will have daily contact with those men whom you are helping. They inspire and motivate us just as much as we seek to encourage and support them. (Some remote working might also be possible.)

This is a permanent position, full-time or part-time considered. As this is a strategic post within an actively Christian setting, applications should be from committed Christians. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies.

To apply, please submit your CV and covering letter, outlining how you meet the requirements of the job description and person specification provided.

Development Manager for Yorkshire Dales Millennium Trust Consultants Ltd

Full time 35 hours per week (part-time considered) | £39,010 - £44,303 | Initial 18 month fixed contract with the aim that this will become a permanent role if successful | Mix of office and home working

Yorkshire Dales Millennium Trust (YDMT) is seeking a driven and entrepreneurial professional to lead and grow our charity’s trading arm, YDMTCL. This is a newly created and exciting opportunity for someone with strong business development and leadership skills to build on the success of our Landscape Design team, while also originating and leading your own projects to strengthen commercial performance and impact.

About the role 

YDMTCL currently delivers landscape design services through a team of two Landscape Architects, working across urban, rural and community regeneration projects. The team combines strong technical expertise with creative design skills to deliver high quality green infrastructure and green space solutions.

The company currently has an annual turnover of under £100,000 and a clear ambition to double this over the next two to three years. The postholder will play a key role in driving this growth and will be expected to make significant progress towards this target during the 18 month contract period. All profits generated by YDMTCL are gifted back to the charity, directly supporting its charitable objectives.

This role will be primarily focused on the trading company, with approximately 90% of time dedicated to YDMTCL and up to 10% supporting the wider charity. You will originate and lead your own projects, creating vital new income streams for the organisation. Your work will focus on integrating ecology and landscape design to deliver innovative, high quality projects that contribute meaningfully to nature recovery. 

We believe the role will be a highly rewarding one, and a real opportunity for someone to shape, lead and take ownership of YDMTCL, while working for a fantastic organisation and benefiting this wonderful area and its communities.

About you 

We are seeking an experienced professional with a strong track record of working in multidisciplinary environments to lead and grow YDMTCL. You will bring proven business development and leadership skills to support and expand our Landscape Design team, building on its existing success and increasing commercial performance.

Commercially astute, you will demonstrate a strong history of income generation and business growth, ideally within conservation, land management, landscape design and/or ecology. You will lead the development of vital new income streams, building and delivering an active pipeline of revenue generating projects aligned with the charity’s aims.

About Yorkshire Dales Millennium Trust 

YDMT is a charity doing big things to help to protect and enhance People, Landscape and Wildlife in the Yorkshire Dales.  

For 29 years we have delivered diverse and inspirational projects, helping to plant 1.6 million trees and securing the future of more than 850 hectares of wildflower hay meadows, creating habitats for our wildlife and combatting climate change. We are passionate about inspiring disadvantaged groups and future generations to care for this special area. Our new three-year strategy is centred around building partnerships that increase the scale and pace of nature recovery.

Job Description

Job Title: Parent Adviser – SEND

Responsible To: Senior Parent Adviser - SEND

Team Membership: Helpline/IAS- (Information, Advice and Family Support Directorate)

Hours: 28 hours a week (4 days)

Salary:

Scale 26

£ 36,242.00 - FTE

£ 28,993.60 – actual salary including inner London weighting

Contract:

Fixed term  – until 31 March 2027

Location:

Central London – Office N1 7EU.

(Hybrid working, 1 day working in office). Another working day in the office, will be needed during the induction and training period.

Job Purpose:

The post’s primary focus is to provide specialist education advice primarily by telephone and email, to parent carers with disabled children in the UK. The post holder will be working on the Contact national helpline service. Service hours are Monday to Friday 9.30am to 5pm.

Main Duties:

To respond professionally and with empathy to incoming calls, emails, web form and social media enquiries on SEND and related education issues.

To deal effectively with enquiries by offering specialist education advice, information and relevant signposting.

To provide, information and signposting on the wider concerns of families with disabled children including health and social care.

To build positive working relationships with colleagues, contributing to a culture of mutual respect, trust, and shared responsibility.

To work collaboratively as part of a team, sharing and supporting colleagues to deliver a reliable and responsive helpline service.

To respect diverse experiences and perspectives within the team and contribute constructively to problem‑solving and decision‑making.

To enter accurate enquiry data on the Contact database in a timely manner ensuring appropriate follow up actions to calls and accurate written notes.

To keep up to date on law and guidance relevant to education in England and to be aware of education law relating to Wales, Scotland, and Northern Ireland.

To communicate, be flexible and responsive, with team members, to ensure coverage of the helpline rota.

To ensure the helpline operates in accordance with confidentiality, safeguarding, privacy and data-protection policies and procedures.

To provide a high-quality service, with commitment to ongoing service development, improvement and good practice.

 General duties

In common with all Contact staff, the post holder will be expected to work in accordance with the aims of Contact and to observe the policy and procedures set out by the directors of the charity.

The post holder will be expected to assist with any reasonable duty at the request of the line manager for the post.

Staff will be expected to attend and participate in Contact staff meetings and the staff annual conference.

Staff will be expected to attend training events relevant to their specific responsibilities.

Staff will be offered supervision, support and annual appraisal incorporating their training needs.

London isa practice and development manager 

Location: Hybrid (40% office based) 

Hours: Full Time 

Type of Contract: Permanent 

Salary: £36,435 

Reports to: Deputy Head of Operations 

ABOUT SUZY LAMPLUGH TRUST: 

The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy’s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives 

Role overview: 

The London ISA Practice and Development Manager is responsible for ensuring high-quality, safe, and effective practice across ISA service delivery. The role focuses on referral coordination, performance oversight, quality assurance, and supervision frameworks, supporting consistent and compliant service delivery in line with contractual, safeguarding, and organisational standards.

What we offer: 

At Suzy Lamplugh Trust, we value the commitment and expertise of our staff and are proud to offer a comprehensive benefits package: 

• Hybrid Working: With a minimum of 40% office-based work 
• Generous Leave Package: 28 days annual leave (pro-rata for part-time) increasing with length of service, plus public holidays 
• Special Leave: Including days for personal milestones, like moving house or celebrating your birthday 
• Pension Contribution: 5% employer contribution 
• Health & Wellbeing App: Access to counselling, advice, and discounts 
• Occupational Sick Pay increasing with service 

How to Apply: 

Suzy Lamplugh Trust is dedicated to equality and inclusivity. Please apply by submitting your CV and a cover letter detailing how your skills and experience align with the job requirements. Applications without a cover letter will not be considered. 

Deadline: 14th May 2026 

About the role

Our exciting three year strategy sets out our ambitious goals to drive impact at scale for victim-survivors. We are now looking for an exceptional candidate to lead some of our financial services relationships and consultancy work and support SEA in its mission to raise awareness of economic abuse and transform responses to it within the financial services sector.

Working closely with colleagues across SEA, you will foster and maintain relationships across the financial services sector, seeking opportunities to generate income for the charity and supporting our Head of Financial Services to deliver lasting change and impact.

Together we can transform frontline financial services, in practice, product and process, and save lives.

About you

At SEA we put the lived experience of victim-survivors at the heart of all that we do, including our work with financial services firms. You will be a subject matter expert on customer vulnerability and financial services firms’ regulatory requirements, as well as having a thorough understanding of industry rules and good practice. You will combine this with experience of working with vulnerable customers, including victim-survivors and bring expertise on economic abuse to ensure this is embedded within financial services’ firms’ responses.

About SEA

We are the only UK charity dedicated to raising awareness of economic abuse and  transforming responses to it. We work to save lives and stop economic abuse forever.

Our vision is a world in which all women and girls achieve economic equality and can live their lives free of abuse and exploitation. Not only surviving but thriving.

Our mission is to raise awareness of economic abuse and transform responses to it.

To achieve this, we must ensure that the policies and practices of financial services firms, domestic abuse support services, public services and government reflect the needs of all victim-survivors of economic abuse.

We are  committed to centring victim-survivors in all that we do and broadening our understanding of the needs of survivors, particularly those who are marginalised within society. We work alongside the Experts by Experience - a group of victim-survivors whose voices and experiences shape our work.

Our primary focus is on influencing the women’s, public and financial services sectors, to create a model for improved support for victim-survivors of economic abuse, calling on government to facilitate these changes and work with them to improve their systems and practice.

What we offer

• 25 days annual leave plus Statutory Bank Holidays
• Home working (UK based)
• Flexible working 
• 5% Employer Pension Contribution 
• 5 Wellbeing Days
• Reflective practice
• Employee Assistance Programme 
• Enhanced sick pay, family leave and carer’s leave 
• The chance to be part of our highly professional, supportive team

To apply

Please apply via our website

Applications open from 9 April and close at 11.59pm on 7 May 2026. Interviews will take place virtually, week beginning 1 June.

Direct applications only – no agencies please.

Surviving Economic Abuse (SEA) is committed to developing an inclusive team which reflects the diversity of the communities we support. Our culture celebrates diverse voices, and we particularly encourage applications from Black and minoritised applicants and disabled applicants who are under-represented at SEA.

SEA is a Disability Confident Committed, and Kinship Friendly Employer.

As an Internal Auditor, you will carry out detailed financial audits across a wide range of social care settings, including residential care, supported living, and extra care services. This is a hands‑on, varied role that involves significant national travel and provides the opportunity to directly observe and influence financial practices in frontline services, both safeguarding and empowering the people who we support.

Working largely independently during service visits, you will review financial records, assess financial controls, identify areas of concern or risk, and support services to improve their governance and compliance. You will act as a trusted advisor to managers and frontline staff, offering guidance, problem‑solving support, and training where required.

Your work will help ensure that individuals receiving financial support, each with different levels of capacity, experience safe, empowering, and well‑managed financial care.

Key Responsibilities

• Conduct planned and unplanned financial audits nationwide, typically completing three audits per week (including occasional overnight stays).
• Produce clear, detailed audit reports outlining findings, risks, and required improvements.
• Identify financial irregularities, risks, or non‑compliance and recommend corrective actions.
• Escalate potential fraud or financial mismanagement in line with organisational procedures.
• Support investigations into financial concerns or discrepancies.
• Provide practical advice, coaching, and on‑site problem‑solving support to service teams.
• Deliver training to staff on financial responsibilities, procedures, and best practice.
• Analyse patterns and trends to contribute to wider policy, system, and training improvements.
• Represent the Internal Audit function in meetings and share key insights.
• Assist with financial incident management processes.
• Work proactively, managing your own schedule while providing regular updates to your line manager.
• Adhere to Creative Support’s values, policies, confidentiality standards, and Equal Opportunities Policy.

About You

We are looking for someone who is:

• Highly organised, proactive, and confident working independently
• Able to travel regularly across the country, including overnight stays.
• Skilled at analysing financial information with strong attention to detail
• An excellent communicator who can build rapport and offer supportive guidance
• Committed to safeguarding, fairness, and high‑quality practice
• Motivated by making a positive difference to both staff and the people we support
• Enthusiastic to contribute to our collaborative and consultative team culture, where we strive for continuous improvement by harnessing individual’s strengths and interests.

Experience in auditing, financial governance, or social care is advantageous, but we welcome applicants from a range of professional backgrounds who can demonstrate the right skills and values.

Vacancy Reference Number: 88366

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.

Dementia Day Centre Manager

Lead with compassion. Deliver excellence in dementia care.

Age UK Enfield is a values‑led local charity supporting older people to live safe, independent and fulfilling lives.

We are looking for an experienced, compassionate and highly organised Dementia Day Centre Manager to lead our specialist Dementia Day Centre at the Mabel Churn Centre.

The Dementia Day Centre Manager is a pivotal leadership role for someone who combines a deep commitment to person‑centred dementia care with strong operational, safeguarding and people management skills. You will be responsible for ensuring the service is warm, inclusive and dignified for people living with dementia, while also being safe, well‑governed and inspection ready.

Key responsibilities:

• Lead a structured, therapeutic day service with engaging activities tailored to individual needs.
• Champion safe practice and compliance, including safeguarding, assessments and the Mental Capacity Act.
• Recruit, lead and develop a high-performing team, ensuring consistent staffing and service continuity.
• Drive quality and smooth operations—maintaining inspection-ready records and oversight of transport and catering (including on-call/deputising as required).

About you

We are looking for a centre manager who is values‑led, confident and organised, and who understands the balance between compassionate care and robust governance.

You will bring:

• A Level 3 (or above) Health & Social Care qualification (or equivalent experience).
• Strong knowledge of dementia care best practice, safeguarding adults, and CQC Fundamental Standards (including MCA/DoLS).
• Proven experience leading staff and volunteers in a care or community setting.
• Confidence in assessment, person‑centred care planning, risk management and record keeping.
• Excellent IT skills and a clear commitment to maintaining accurate, inspection‑ready records.
• A genuine commitment to equality, dignity, inclusion and person‑centred practice.

Management and dementia‑specific qualifications, and experience overseeing transport or catering services, are desirable but not essential.

Why work with us?

At Age UK Enfield, we are proud to be:

• Values‑led: compassion, dignity and inclusion sit at the heart of everything we do.
• Supportive: we invest in our staff and believe strong leadership creates great care.
• Purpose driven: every role contributes directly to improving the lives of older people in our community.

If you are passionate about dementia care and ready to lead a high‑quality, inspection‑ready service where people truly matter, we would love to hear from you.

Closing date for applications: 3rd May 2026

Interviews will take place on 13th and 14th May 2026.

#centre management  #dementia day centre manager  #day centre manager  #dementia  #care

£51,250 to £60,250 per year 

Permanent full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office 

It’s an incredibly exciting time within partnerships at Prostate Cancer UK. In line with the charity’s ambitious 10-year fundraising strategy, partnerships are a core component in raising vital funds and awareness to help men navigate the UK’s most common cancer. With nationally recognised, award-winning partnerships as our platform, matched with a record-high brand sentiment rating, a highly prominent cause and a marketplace looking for long-term strategic partnerships, we are building the team infrastructure to maximise our strong position through the launch of two developed functions – Account Development and Business Development. 

What the job involves 

This is a senior role in our Partnerships team, heading up our newly formed Account Development function and playing a key part in transforming how we grow income from existing corporate partnerships.

You’ll take ownership of a portfolio of high‑value, complex partnerships, many of which are moving from lower‑value arrangements into higher impact, mutually beneficial multi‑year partnerships as part of our longer‑term growth strategy. This is not a “steady state” account management role – it’s about developing, expanding and unlocking untapped potential in relationships.

In practice, this means you’ll: 

• Lead the delivery and growth of a portfolio of major corporate partnerships, ensuring campaigns are well‑executed and partnerships are delivering real value, income and impact.

• Drive partner extensions, expansions and upsell opportunities, turning successful partnerships into longer‑term, purpose‑driven collaborations.

• Shift relationships from transactional management to strategic account development, spotting opportunities, building networks and proactively shaping future activity.

• Work closely with senior stakeholders internally and externally, ensuring partner priorities align with Prostate Cancer UK’s mission, brand and strategic goals.

• Lead, support and develop a team of Account Development specialists, embedding a confident, insight‑led and high‑performance culture.

• Play an active role in shaping how we go to market, helping define what great account development looks like as we evolve our partnerships approach.

You’ll be joining at a time of significant ambition and change, with the opportunity to shape a function, influence strategy and help Prostate Cancer UK build fewer, bigger, higher impact partnerships.

What we want from you 

We’re looking for someone who thrives in complex, high‑value partnerships and enjoys turning good relationships into outstanding, long‑term collaborations. The ideal candidate will bring a blend of commercial confidence, strategic thinking and strong people leadership.

You’re likely to be someone who: 

• Has substantial experience developing and growing high‑value corporate or brand partnerships, including managing complex accounts and multi‑stakeholder relationships.

• Is confident moving partnerships from “managed” to “developed” – spotting opportunities, shaping propositions and driving financial growth.

• Brings strong commercial and strategic insight, potentially from a commercial, agency or charity background, and understands how purpose and brand can work powerfully together.

• Has experience leading and developing others, with a clear, supportive leadership & management style and the ability to set direction and raise performance.

• Is proactive, confident and solution‑focused, comfortable taking ownership and making decisions in a fast‑moving environment.

• Enjoys building trusted relationships, influencing at senior levels and representing the organisation with credibility and integrity.

• Is motivated by impact as much as income and wants to contribute to a charity with bold ambitions and a clear social purpose.

This role will suit someone who likes stretch, autonomy and responsibility, and who wants to help shape how a major charity works with its most important partners. 

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.

Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.

We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.

How to Apply
Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.

You can also download a copy of the job description and access the link to our careers portal to submit your application by visiting our website via the apply button.

The closing date is Wednesday 13 May 2026.  Applications must be submitted by 23:45 UK time. 

Interviews:

First stage interviews are currently scheduled for the week of 1 June 2026 and will be held online. 

Second stage interviews will be held in person at our London Bridge office in the week commencing 8 June 2026. 

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

We are seeking a dynamic Head of Housing Support to lead our national Housing Support Services, ensuring clients receive exceptional, trauma‑informed care in safe, compliant and high‑quality homes. This is a pivotal role that influences service delivery, operational performance, and the long‑term vision for Life’s housing provision.

As Head of Housing Support, you will:

Lead & Inspire

• Provide strategic leadership for Housing Support Services across the UK.
• Manage and motivate Support Services Managers and Tenancy Sustainment Officers to deliver outstanding client‑focused support.
• Embed a culture of collaboration, high performance and trauma‑informed practice.

Drive Operational Excellence

• Oversee the implementation of the Housing Strategy, ensuring the safety, compliance and quality of all homes.
• Work closely with the Estates Team to maintain high housing standards and meet regulatory obligations.
• Oversee tenancy management, rent setting, arrears management and income recovery.

Shape the Future

• Influence policy, develop best‑practice procedures and contribute to organisational strategy.
• Build strong partnerships with local authorities, housing developers and external stakeholders.
• Represent Life at networking events and act as an ambassador for the charity.

Lead with Purpose

• Champion safeguarding, ensuring training, oversight and adherence to all safeguarding policies.
• Produce reports and KPIs for the Board, Senior Leadership Team and Operational Leadership Team.
• Support the financial sustainability of the Housing department, including budget management and cost‑saving initiatives.

About You

We’re looking for someone who is:

• A values‑driven leader committed to Life’s mission and vision.
• Experienced at senior management level within supported housing (multi‑million‑pound scale desirable).
• Skilled at leading high‑performing teams and developing individuals.
• A confident communicator with excellent relationship‑building and presentation skills.
• Knowledgeable in tenancy support, housing compliance, safeguarding and quality service delivery.
• Highly organised, strategic, creative and able to work under pressure.
• Passionate about trauma‑informed practice and delivering outstanding client outcomes.

Relevant housing or management qualifications (such as CIH Level 4) are desirable but not essential with strong experience.

About Life:

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.

Our services include

• Supported housing and community support
• Counselling and skilled listening
• Free pregnancy tests and baby supplies

Our values

All our work is underpinned by the following universal human values:

• Humanity – All people are special and equal
• Solidarity – We’re with you and for you
• Community – We’re better together
• Charity – Doing good for one another
• Common good – Building a better world

Information about the role:

For further information, please see the attached job description.

Please note, driving licence and own vehicle are required.

Salary: £45,655 per annum

Hours: 35 hours per week, 5 days per week

Location: Home Based with Extensive Travel across Midlands and South East

Benefits

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
• Birthday Leave (applicable after 1 years service)
• Extra annual leave for long term service
• Company Pension Scheme
• Signed member of the Menopause Workplace Pledge

Safeguarding and Equality

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.