Service support officer jobs

Team: Media 

Location: Remote with some travel to visit cat centres, approx 1-2 times a month 

Work pattern: Monday-Friday, 35 hours per week 

Salary: Up to £35,065.63 per year 

Contract: 12 month fixed-term contract, potential to go permanent 

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. 

Will you join us and make life better for cats? 

Responsibilities of our Stories Officer: 

- Establish the role of storytelling at Cats Protection, looking for opportunities as well as risk 

- Develop and deliver a multi-channel storytelling strategy 

- Work closely with colleagues across the organisation to develop new ways of working 

- Manage a database of stories and track their usage across Cats Protection 

- Write and communicate compelling case studies based upon the stories sourced 

- Monitor and evaluate the impact of stories used across campaigns and channels 

- Provide support and stewardship for those who share their stories with us 

- Support the Media Office with reactive and proactive journalism requests 

About the Media team: 

Although very much a pan-organisation role, the Stories Officer will work closely with Cats Protection’s Media team. The team plays a critical role in safeguarding and enhancing the charity’s reputation. The team delivers proactive media campaigns, manages high-profile reactive queries, and supports branches and centres with expert communications advice. Working closely with all departments, the team ensures our work and impact are visible on a national stage while upholding best practice in ethical and trauma-informed storytelling. 

What we’re looking for in our Stories Officer: 

- From a professional communication, journalism or creative writing background 

- Experience developing and implementing an organisations storytelling strategy 

- Experience building relationships with storytellers 

- Understanding of media and fundraising environments 

- Skilled in trauma-informed storytelling and working sensitively with vulnerable people 

- Strong writing and interviewing skills 

- Understanding of what makes a good story/case study 

- Ability to manage sensitive content with discretion and empathy 

- Strong editorial judgement and understanding of tone, voice, and audience 

What we can offer you: 

- range of health benefits 

- 26 days’ annual leave plus bank holidays, increasing with length of service 

- Salary Finance, which empowers you to take control of your financial wellbeing 

- and much more, which you can learn about

Application closing date: 30th March 2026 

Virtual interview date: 15th, 16th & 17th April 

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. 

If successful, your recruitment journey will include: 

1. Anonymised application form 

2. Video Screening 

3. Vitual Interview 

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. 

Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey. 

Women’s Work is a National Award Winning Charity founded in 2003. We aim to deliver a holistic, person centred support service to vulnerable and disadvantaged women with complex health and social needs. We do this by ensuring they can access support, education and information to raise self-esteem and confidence, empowering them to make positive life choices resulting in improved health and wellbeing.

We are seeking a talented, motivated and highly organised Business Development Manager to join our Senior Management Team and play a key role in supporting the organisation’s growth, sustainability and financial resilience.

The Role

This is predominantly an office-based role working closely with the Finance Manager and under the guidance of the CEO, with a strong focus on:

• Bid writing, tender submissions, commissioning applications and grant funding
• Identifying, securing and managing new funding opportunities
• Supporting financial planning, allocation to funded projects
• Fundraising and promoting the charity in the local community

You will lead on the development and continuation of the project-specific funding, ensuring bids and applications align with Women’s Work’s strategic objectives and future expansion plans.

Working collaboratively with the Finance Manager, you will review funding streams, develop robust applications and contribute to the effective financial management of funded activities. You will liaise with businesses, statutory bodies, organisations, community groups and charities to identify and secure new income opportunities, partnerships and sponsorships.

Key Responsibilities

• Research, identify and secure new funding opportunities, grants and tenders
• Lead and co-ordinate high-quality bid writing, commissioning and tender submissions
• Support the Finance Manager with funding reviews, budgets and financial monitoring
• Develop and maintain strong relationships with funders, partners and stakeholders
• Contribute to organisational planning, sustainability and income diversification
• Ensure funding requirements, reporting and compliance are met
• Event planning/identify and co-ordinate fundraising opportunities

About You

The successful applicant will be self-motivated, detail-focused and high organized, with strong project management and communication skills. You will be able to work collaboratively while also managing competing priorities independently.

You will also be able to demonstrate:

• Proven experience in bid writing, tenders and/or commissioning
• A track record of pro-active business development, ideally within the charity or voluntary sector
• Strong relationship-building skills across multiple sectors
• Empathy and a clear commitment to Women’s Work values, aims and objectives

Additional Information
An Enhanced DBS check will be required.
Ref: BDM

Do you want to build a world where everyone feels part of a community?

Do you believe in the power of volunteering at the heart of community empowerment?

If you answered yes to all of the above, this could be the role for you!

We are looking for a community and volunteering manager who believes in the power of people coming together to support one another.

What we do 

Time & Talents is a lively, busy community centre in the heart of Rotherhithe, London SE16.  Set in a leafy heritage building, and ‘T&T2’, our second venue in Surrey Quays Shopping Centre, we offer something for everyone. With a history of 139 years of supporting people of all ages in Rotherhithe and Bermondsey, we bring people together for mutual support, fun and friendship, with a wide range of services and activities for older people and other adults, along with children and families’ programmes and a range of volunteering projects.

The Role

In this role you will:

• Lead the development, delivery and continuous improvement of Time & Talents’ Community Programme and volunteering offer, ensuring activities are inclusive, responsive to local need and underpinned by strong safeguarding, participation and partnership working.
•  Develop meaningful volunteering pathways, including corporate volunteering, embed community voice in programme design and evaluation, and contribute to organisational sustainability through effective budgeting, reporting and fundraising support. 

About you

You are an experienced community professional who believes in the power of people coming together to support one another. You bring a mix of strategic thinking and practical delivery, with experience developing community programmes and supporting volunteers to thrive. You are organised, collaborative and confident managing staff, volunteers and partnerships.

You are comfortable working in a busy, community-led environment, balancing day-to-day delivery with longer-term development. Most importantly, you share our commitment to inclusion, participation and community voice, and are excited about helping Time & Talents grow its impact as we begin delivering our new organisational strategy.

About us 

We are an energetic, experienced, and passionate team of 15, with a strong sense of shared purpose and a lively sense of humour. You’ll have the chance to make a big contribution to a growing, ambitious and innovative organisation which has doubled its reach and impact in recent years.

This role is 22.5 hours per week, with flexibility for regular evening and occasional weekend working. 

Time & Talents is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences. 

If you would like an informal chat about the job, please email helenkeenan @ timeandtalents. org. uk with your phone number and a suitable time for us to call. 

The closing date is 23rd March; interviews will be held on 8th April.

TO APPLY: All applications to be submitted online via CharityJob. Send a CV and a cover letter of no more than two sides of A4, explaining why you want the job and how your experience relates to the job description and person specification. 

IMPORTANT: We’ll use cover letters to assess applications alongside CVs. Cover Letter should outline how you meet the job requirements, Specifically:

Community Leadership
Tell us about a community programme or initiative you have developed or led.
What was the need, what did you do, and what difference did it make for the people involved?
2. Volunteering Strategy
What do you think makes a great volunteering programme, and how would you strengthen and grow volunteering at Time & Talents?
3. Partnership & Collaboration
Describe a time you built a partnership that improved a community project or activity.
What role did you play and what was the result?
4. Values & Motivation
Why does this role at Time & Talents interest you, and what excites you about working with the Rotherhithe community? 

Purpose
This role plays a key part in strengthening Involve Kent’s ability to secure sustainable, values-aligned income that enables our mission: ensuring people and communities have the support, connections, and opportunities they need to thrive.
As a Grants & Bids Development Officer, you will help shape the future of our services by developing compelling, evidence-based applications to charitable trusts, foundations, and public sector commissioners. Your work will directly contribute to tackling inequality, expanding access to support, and driving positive change across Kent and Medway.
You will be part of a collaborative development function that is curious, positive, and committed to learning. Working closely with colleagues across operational teams, you will translate real-world insight into powerful cases for support, ensuring our bids are grounded in lived experience, strong evidence, and Involve Kent’s values.
The primary focus is trusts and bids. Legacy stewardship is welcome but not essential and will be proportionate to capacity.

Key Tasks and Responsibilities
1) Trusts & Foundations
• Pipeline management: Maintain and develop a rolling, well-qualified trusts pipeline with a clear annual submission calendar.

• Proposal drafting: Produce compelling, tailored proposals and reports aligned to funder criteria, organisational priorities, and impact goals.
• Impact & budgeting: Work with service leads and Finance to evidence need, outcomes, and impact; align restricted budgets; draft clear budget narratives and simple throughput justifications.
• Compliance: Maintain accurate records of applications, grant conditions, and reporting schedules to agreed timelines and standards.
• Reporting: Produce a weekly opportunities update and a monthly snapshot summarising pipeline status and next steps.

2) Contracts (Public Sector Bids)
• Horizon scanning & qualification: Monitor procurement portals; complete eligibility matrices; assemble bid packs; maintain a concise tender pipeline.
• Bid/no-bid support: Prepare clear opportunity summaries to inform go/no-go decisions; deliver activity in line with approved timelines.
• Compliance & readiness: Conduct eligibility and compliance checks; maintain a simple risk and dependency register for live tenders; escalate risks promptly.
• Document control & content library: Maintain a secure shared drive, up-to-date bid library, version-controlled documents, and reusable answer bank; assemble clean, compliant bid submissions.
• Drafting: Produce first drafts of standard non-technical narrative sections (approach, social value, summaries) and refine with input from subject specialists.
• Partner engagement: Coordinate partner contributions and collate documentation where collaborating on joint bids.

3) Legacy (Light-Touch)
• Stewardship: Deliver simple, proportionate stewardship as agreed each month - maintain a basic journey (welcome, updates, pledge logging), keep template copy current, and handle basic enquiries.

4) Insight & Governance
• Compliance: Ensure accurate data capture, confidentiality, and information governance compliance.
• Debrief: Log win/lose feedback and use insights to strengthen templates, processes, and content.
• Reporting: Track and report monthly KPIs; contribute insight to broader forecasting discussions.

5) Organisational Responsibilities
• Supervision & meetings: Attend team meetings, training, and supervision; actively contribute to organisational learning.
• Wellbeing & resilience: Take responsibility for your wellbeing, maintain healthy boundaries, and seek support when needed.
• Safeguarding: Uphold Involve Kent’s safeguarding policies and escalate concerns promptly.
• EDI: Promote and model inclusive, respectful practice in all internal and external interactions.
• Other duties: Undertake duties commensurate with the role as services and organisational needs evolve.

Uphold Involve’s Values
• Kindness – We treat everyone with compassion, respect and humanity
• Inclusion – We remove barriers so everyone can participate fully.
• Integrity – We act honestly, transparently, and with accountability.
• Empowerment – We support people to make choices, build confidence, and shape their future.
• Innovation – We continually improve, adapt, and seek creative solutions.

Black Thrive is looking for a Project Officer to support community-led change as we improve Black LGBTQ+ mental health and wellbeing across the Black Thrive localities through our programme Black Queer & Thriving.

Black Thrive Global evolved from the work of the Black Thrive Lambeth Partnership, which was established in 2016 to address the inequalities that negatively impact the mental health and wellbeing of Black people in Lambeth. Black people’s cumulative exposure to negative experiences and poor outcomes are not unique to Lambeth and Black Thrive Global was founded in 2020 to address the detrimental outcomes for Black people of African and Caribbean descent wherever they may be located.

We're looking for someone who is confident in supporting the design and delivery of community-led research projects, supporting community engagement activities and providing administrative support to the programme. An understanding of health inequities, systemic racism and the experiences of Black LGBTQ+ communities is essential.

This role will focus on co-production, community engagement and participatory research. It is a great opportunity to contribute to meaningful community research while gaining experience in influencing health systems and supporting strategic partnerships. If this sounds like you, we would welcome your application.

Please apply with both your CV and a Cover Letter.

Please ensure that your cover letter demonstrates your alignment with the Person Specification, is no more that 750 words and answers the following questions:

1. Why do you want to work on Black LGBTQ+ mental health and wellbeing and how does your experience connect to this work?
2. Please describe a project or research activity you have supported or delivered. What was your role, how did you organise your work and what was the outcome?
3. How would you translate insights from a community focus group into recommendations that could influence statutory partners such as local authorities or NHS organisations?
4. This role requires meeting deadlines, safeguarding requirements and data protection standards whilst working empathetically with community members and a Black LGBTQ+ Community Board. Please describe the practical systems or tools you use to manage your workload and responsibilities.

Applicants must have the right to work in the UK at the time of application.

Ideally, the successful candidate will start in May 2026, however, we will consider candidates with longer notice periods.

Interviews will take place in two stages:

• Stage One Interviews: 14th April 2026 (Daytime)

• Stage Two Interviews: 20th-21st April 2026 (Evening)

Please ensure you are available on the dates listed above. 

Interviews will take place in-person in Lambeth.

If you require any reasonable adjustments at any stage of the recruitment process, please let us know in advance and we will do our best to accommodate your needs.

About us

The Merchant Taylors’ Company dates from 1327, when it was formed as a social and religious organisation for tailors and linen-armourers dedicated to St John the Baptist. Today, it is a flourishing Livery Company whose members are dedicated to education, fraternity, and philanthropy.

Members play active roles in philanthropy through volunteering their time, skills, and donations to empower charities local to the Company's key areas of work and support through governance and volunteering opportunities a number of affiliated schools across the United Kingdom as well as to exceptional individual students.

Fraternity and community are rooted in the Company’s ancient beginnings, when members worked together in order to take care of one another in poor health, old age and through unstable economic times.

About Merchant Taylors’ Boones Charity (MTBC)

MTBC is a charitable arm of the Merchant Taylors’ Company, with a vision to be a long term provider of high quality almshouses in the Borough of Lewisham that improves lives across the generations.

Almshouse dwellings for ‘low needs’ young people affected by homeless – this Youth Almshouses project is at the business planning phase, with the accommodation due to open in a few years’ time. The current proposal is that MTBC will build the accommodation and an experienced Partner Charity will manage it under a lease.

Independent living almshouse flats for people aged 57+ in financial need: Christopher Boone’s Court - MTBC has 34 flats in this luxurious new development, leased from One Housing Group. The remaining flats are owned by One Housing Group’s private tenants in the same age range.

About the role

Reports to: The Head of Philanthropy

Direct reports: None

Places of work: The Hall (Bank, London), Christopher Boone’s Court (South London).

Travel: Some travel may be required within Greater London in connection with various aspects of the role. Occasional travel may be required within the UK, primarily in connection with the Youth Almshouses project.

Key collaborative relationships within Merchant Taylors’: Youth Almshouses Project Group, Company Surveyor, Membership and Communications Team, Finance Team

Overview of role:

The postholder leads the development of policy on issues such as independent living and financial subsidy to make a positive difference to the lives of older people in financial hardship at our site in Lewisham. The postholder manages operations at that site, with an emphasis on efficient systems.

The postholder is part of the small team responsible for developing our project to house young people, being versatile about the tasks they undertake to bring this complex and exciting project to fruition.

The postholder is the lead staff member reporting to the Housing and Care Committee on the resident-related issues in our provision of almshouse accommodation. The post holder leads on fulfilling MTBC’s obligations to regulatory bodies such as the Charity Commission and Regulator of Social Housing.

Responsibilities and Duties

Youth Almshouses project: planning phase

[This phase has already started. There is a separate section of this Job Description relating to once construction has finished, estimated to be 2028]

Contributes to all aspects of the planning phase of the Youth Almshouses project and building relationships with key third parties. Non-exhaustive examples of milestones due in this phase for the project team to which this role belongs are:

o Agreeing appropriate business model and site design with the Partner Charity

o Conclusive professional advice on all aspects

o Concluding legal agreements with the Partner Charity

o Any regulatory issues concluded

o Planning permission granted

o Publicity

o Contracts in place with all parties relevant to construction

Management of the charity

• Presents information to assist decision-making, for example written reports and analysis of financial data for the trustees
• Manages MTBC’s affairs at Christopher Boone’s Court

Finance, Legal and Governance

• Leads on all financial matters affecting our residents at Christopher Boone’s Court.
• Completes annual returns to regulatory bodies
• Contributes to business continuity plan, review of relevant policies, preparation of MTBC’s annual report and accounts, budgeting cycle and monitoring performance against budget.
• Ensures that MTBC is up to date in complying with regulatory regimes of the Charity Commission, Regulator of Social Housing, the Housing Ombudsman and any other relevant regulatory bodies.

Data Protection

Promotes a ‘data protection by design’ approach to ensure that MTBC is compliant with data protection principles.

Policy, Development and Improvement

• Leads policy development on independent living, financial subsidy of residents, and any other relevant policy issues relating to residents of Christopher Boone’s Court or the planned youth accommodation.
• Keeps up to date with regulatory changes and best practice learning relevant to almshouse charities which are Registered Providers of Social Housing
• Drives forward change to reflect that learning, for the benefit of MTBC.
• Seeks appropriate specialist advice.

Information Technology and Residents

Encourages and develops the use and availability of technology to make residents at Christopher Boone’s Court confident with accessing online services.

Communications

Writes communications about MTBC and its activities for a wide variety of stakeholders.

Property Management

Arranges any repairs/maintenance at Christopher Boone’s Court which are MTBC’s responsibility.

Monitors whether One Housing Group and MTBC’s tenant at Archbishop Coggan House are carrying out all tests required by statute or lease obligations. Reports non-compliance and any unsatisfactory test results to the Company Surveyor’s team.

Assists the Company Surveyor’s team in arrangements for long term planned maintenance at the Youth Almshouses.

MTBC residents at Christopher Boone’s Court

• Leads strategy and implements all communications, arrangements and process to ensure MTBC’s almshouse flats are occupied
• Establishes an efficient system for monitoring residents’ ability to live independently
• Leads on operating all policies relating to residents’ behaviour (eg Anti-Social Behaviour)
• Drives forward and resolves ‘pastoral’ cases with a proportionate approach
• Assists in dealing with safeguarding cases in accordance with protocols
•  Leads on ending individual residents’ rights to live at Christopher Boone’s Court, through the appropriate internal and court processes, including instructing lawyers.
• Ensures that an ARC concessionary TV licence is in force for MTBC residents at Christopher Boone’s Court.
• Organises traditional annual events involving the Merchant Taylors’ Company.

Relationships with third parties

Christopher Boone’s Court:

• Ensures that One Housing Group and any other relationship partners meet agreed performance levels/contractual responsibilities to MTBC.
• Works proactively with One Housing Group to promote a cohesive, empowered community of residents at Christopher Boone’s Court, ensuring as far as reasonably possible that there is a common and consistent approach to MTBC and non-MTBC residents, and common opportunities for them.

Youth Almshouses after construction has finished (est. 2028):

• Acts as the key point of contact between the Partner Charity managing the accommodation, Merchant Taylors’ and its Client Project Manager, leading on operational issues.
• Notifies all construction latent defects to MTBC’s Client Project Manager.
• Leads on the Partner Charity’s performance level against the lease and service agreement.
• Assists as required in procuring periodic renewal and/or re-negotiation of lease and service agreement between MTBC and the Partner Charity, or a new lease and agreement with a replacement Partner Charity

Essential (skills, experience, qualifications)

• Educated to degree level
• Interest in economic/social policy issues relevant to the types of people eligible to live at the proposed youth almshouses and Christopher Boone’s Court.
• Able to take responsibility while maintaining good communication and accountability
• Proactive with a problem-solving aptitude
• A fast learner who’s able to interpret complex information
• Good commercial awareness and financial understanding
• Excellent communication skills and interpersonal skills
• Always reviewing and looking at ways to improve existing processes
• Good IT skills

Desirable

CIH Level 4 Certificate in Housing

HOW TO APPLY:

Please submit your CV and cover letter.

Please don’t use generative AI. 

Your cover letter should explain why you think  you are a good fit for this role.

Who we are

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The Frontline AIDS Technical Assistance (TA) unit is responsible for managing the delivery of Frontline AIDS’ portfolio of Technical Assistance assignments to a wide range of stakeholders. We have proven expertise in working with government bodies, national health programmes and civil society organisations to build skills in organisational development, financial management, grant management, programming in human rights and gender, and in strengthening community systems. We achieve this by deploying highly qualified, Southern-based, community consultants to work with recipients to deliver the support that is needed. Through this work, Frontline AIDS can generate income, which is returned to the rest of the organisation to support its broader mission.

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Are you the Candidate we’re looking for?

The Frontline TA unit is currently seeking a dynamic, self-motivated individual to join our team to provide operational and administrative support. We are looking for candidates who are confident and experienced in providing operational and administrative support across multiple teams and organisations. 

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The ideal candidate for this role will be comfortable interacting with a range of different individuals and organisations, including independent consultants and Frontline AIDS colleagues at all levels. They will be confident about engaging with a broad range of organisations - from the Global Fund and UN to community and civil society organisations, including Frontline AIDS partners.

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Applicants should submit CVs and a cover letter which clearly outlines how they meet the person specification and are suitable for this role.

N.B Candidates MUST have the right to work in either the UK or South Africa. 

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How to apply

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​Find out more by downloading the full job description and person specification.  If you are excited by this opportunity and think it’s right for you, we’d love to hear from you so apply using the button at the bottom of this page and upload your CV along with a covering letter outlining why you are a great match for this role. 

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The job description is - JD Support Officer Technical Assistance Feb 2026.pdf

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Closing Date is: 19 March 2026

​Interview Date is: TBA

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Please note: Salaries shown are benchmarked locally.​

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We have transitioned to a hybrid model of working.  We are currently working from home but you will also be required to spend time working alongside your team as appropriate. The successful applicant will need to hold the right to work in the UK and /or South Africa.

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​Frontline AIDS is committed to an inclusive hiring approach.  We welcome applications from historically marginalised groups including people living with HIV, people of colour, people with disabilities, LGBTIQ+ and non-binary individuals. If you require any adjustments to make the recruitment approach more accessible please do include in your application.

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 ​All offers of employment will be subject to satisfactory references and a criminal records check. Having a criminal conviction and/or any other information divulged on the DBS/PVG or country equivalent check would not necessarily prevent you from working for the charity, but any recruitment decision will be dependent on the nature of the position sought and the circumstances and background of the offence(s).

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Barnet Mencap is a charity based in Finchley that provides support and runs a multitude of projects for people with learning disabilities and/or Autism. We are dynamic, enthusiastic, diverse, and committed to equal opportunities and the safeguarding of children and adults at risk.  

There is currently a vacancy within our Equality Housing Team for a focused individual to join our caring, passionate, and diverse team in supporting adults with moderate learning disabilities and autistic adults to live independently in housing situations of their choice. Please view the Job Description and Person Specification for a better idea of what the role entails and what we’re looking for. 

The successful candidate will have: 

• Experience of working with adults with learning disabilities and autistic adults in a community setting 

• Understanding of the issues faced by people with learning disabilities and autistic people living independently and the skills to meet their practical, social and emotional needs 

• A ‘Person Centred Planning’ ethos 

• Providing support with personal care as required

• Excellent communication and record keeping skills 

We know job satisfaction, flexibility, work/life balance, and a great team are incredibly important. So, at Barnet Mencap, in addition to offering 30 days of annual leave per year (including Bank Holidays), we have a TOIL system to allow flexible working, and our team can benefit from other perks including the Blue Light Card. 

To apply, please send your CV alongside a covering letter explaining how you meet the criteria on the person specification or fill in an application form which you can find on our website.   

The successful candidate will be required to complete an enhanced Disclosure and Barring Service application in line with Section 115 of The Police Act 1997.   

Closing Date:  Tuesday 17th March

Interview Date:  Wednesday 25th March

This role is perfect for someone with a passion for social media communication, and a desire to engage audiences and inspire them to improve animal welfare globally.

You will be working as part of the Marketing Team at animal welfare charity, Worldwide Veterinary Service (WVS), helping to raise awareness of the charities work, which in turn will mean more animals receive life-saving veterinary care.

As our new Social Media Executive, you will take the lead on communication through our social media platforms for both WVS, and for our Mission Rabies project, including Facebook, Instagram, LinkedIn and YouTube. You will work closely with our Senior Marketing Executive to create content tailored for each channel to ensure high levels of engagement, and audience growth.

This is a new role and offers a great opportunity for the right candidate. There is some flexibility for working at home, but the role will require 1-2 days a week at the Head Office in Cranborne, Dorset.

Other organisations may call this role Social Media Officer, Marketing Executive, Digital Marketing Executive, Online Engagement Executive.

About Us

At Worldwide Veterinary Service (WVS) we champion animal welfare around the world. We send vets where they are needed most, provide expert veterinary training in hard-to-reach places, and ship urgent aid supplies worldwide, every day of the year.

We deploy teams of vets and vet nurses, send equipment and supplies to help struggling organisations on the front line of animal welfare, and train vets at our international training centres in India, Thailand, Malawi, Cambodia, and the Galápagos Islands.  We also work on strategic one health projects such as rabies elimination campaigns with Governments and NGOs all over the world. Our Mission Rabies project runs mass canine vaccination and community education in the world’s worst hotspots for the disease. Since the project began, over seven million dogs have been vaccinated against rabies and over thirteen million children have been educated in rabies prevention, protecting the lives of people and animals.

Last year, WVS helped an animal every 14 seconds. We trained over 4,800 vets, deployed teams of vets all over the world, and sent over 1,700 parcels of veterinary supplies to 261 charities in 71 countries.

Main Duties & Responsibilities

• Work with the wider WVS team to produce engaging and informative content for social media, including producing day to day content plans and supporting on campaigns.
• Create content that is tailored for maximum engagement on each platform and analyse engagement data to provide insights and continuously improve our communications.
• Work with the Senior Marketing Executive on audience growth campaigns as part of the wider marketing strategy.
• Manage the social media accounts on a day to day basis, including responding to comments and messages.
• Identify and liaise with influencers, brand ambassadors, and collaborators.
• Support our international teams with social media content and guidance.
• Support the wider marketing team with campaigns and activity.
• Some evening and weekend working, to include travel, will likely be required.

Essential Skills & Experience

• 2+ years working in a marketing role with a focus on social media    Experience in developing content for social media and responding to queries.
• Basic knowledge of video editing
• Excellent attention to detail and pride in delivering high-quality work.
• Proficient in Microsoft packages - Word, Excel, and PowerPoint
• A passion for animal welfare
• A strong team player
• The ability and willingness to work flexible hours, including evenings and weekends occasionally when the charity requires.
• The right to work in the UK.
• A full UK drivers’ licence

Desired Skills & Experience

• Experience in running or supporting on Meta advertising campaigns
• Experience in supporting on social media growth strategy
• Experience in using Canva or other design platforms
• Experience in a charity or not-for-profit environment
• Interest in photography

Corporate Partnership Officer
Alton, Hampshire
(flexible/remote but with weekly visits to our charity’s head office in Alton, Hampshire)
Up to 35 hours per week

Permanent
C.£30,000 depending on experience

About us

7.2 million people in the UK have chronic kidney disease (CKD), a diagnosis that can turn your world upside down.

For 50 years, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by this lifelong condition. We continue to provide practical, emotional, and financial support for individuals and their families, while also working with healthcare professionals to improve care services and campaign for change.

Kidney disease can affect anyone and there is no cure. We are here for the young and the old, for those struggling to make ends meet, for families and loved ones. We fight tirelessly, giving our total support, to improve the lives of kidney patients and their families.

We’ve grown significantly over the past five years. But this is just the start – we want to grow our income significantly in the next three years. We have to – there are so many people who need us.

We’ve been making quite a splash recently – our ‘Cost of Staying Alive Report’ made the front cover of The Guardian last year, and the follow up ‘Left Out in the Cold’ report was recently featured on Sky News and in The Evening Standard. Our ‘Priced Out of Existence’ campaign was shown on the BBC 6 o’clock and 10 o’clock News and referenced by media across the UK. Our #BloodyAmazingKidneys campaign has reached more than 6 million people and 294,000 of those have taken our digital kidney health checker.

We’re building partnerships with leading companies across the UK, raising the profile of kidney disease and working with them to make sure that their customer service teams understand the needs of kidney patients throughout the country, working with them to make sure that kidney patients are top priority for their vulnerable customer teams. We’re working with global pharmaceutical companies developing world class patient information and advice. And we want to identify more companies in different sectors who are passionate about supporting people with kidney disease, which is why we are expanding our Corporate Partnerships team.

The charity is set to build on this success and aims to continue this growth, so that we can reach more kidney patients and their families, providing critical support at a time when it is needed now more than ever.   

About the role

The Corporate Partnerships Officer will play a key role in this growth, managing and securing new corporate partnerships with support from the Corporate Partnerships Manager. Our corporate partnership income has grown from zero in 2020 to c£2.3 million in 2025. It is a very exciting time to be joining the charity and our Fundraising team.

Primarily, you will be responsible for managing your own portfolio of corporate partnerships, growing strong relationships, delivering partnership activities, and proactively securing new corporate partnerships, including charity of the year relationships. You'll further support the Corporate Partnership Manager and Director of Fundraising, Marketing and Communications as needed with key activities within larger partnerships, developing a well rounded understanding of how Kidney Care UK works in partnership. 

You will also work closely with the Events, Marketing & Communications teams to promote and support all opportunities to drive corporate income growth ensuring strong collaboration.

Key duties will include;

• Managing relationships with key contacts,

• Delivering partnership activities such as renal unit visits or training presentations to key staff,

• Delivering informative annual reports,

• Proactively secure and onboard new partnerships within your target area. 

You will do this by stewarding the significant number of existing relationships and partnerships we already hold and maximising any opportunities that exist. Alongside this, you'll be working with the Corporate Partnership Manager to manage a personal goal of generating new partnerships through proactive engagement to and through our supporters, beneficiaries, networks, and contacts.

The right candidate will have a proven record of building strong and rewarding relationships, and confidence in managing and building these relationships autonomously. You will be a driven and enthusiastic fundraiser with experience of cultivating new relationships across a range of businesses and sectors and a willingness to learn and develop your skills. 

The role will adapt and develop with the individual and offers huge potential for personal and career development.

What we offer

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their family:

• Flexi-time – we are flexible about start and finish times, and flexible about your location.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into a pension scheme.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme
• Learning and development – you’ll be able to access the full benefits of our membership of Fundraising Everywhere and Charity Comms.

Purpose of the job

Reporting to the Grants Manager, you will create a positive impact on young people across the UK by supporting the distribution of unrestricted multi-year grant funding delivered as part of our evolving offer to unlock youth work for all young people. Working with the Grants Manager, you will ensure we deliver at a high quality consistently.

Key responsibilities

• Support the Grants Manager to deliver our evolving grants and capacity building provision to the youth sector; bringing together our work to ensure a streamlined offer

• Support the grant making process including communications and outreach; application, selection, awarding, distribution, monitoring and evaluation working with the relevant departments.

• Maintain and develop grant management processes through our grant management system, Microsoft Dynamics, and working in partnership with colleagues in Charity Services.

• Develop and maintain processes for creating application forms on our Grant Management System, informing applicants of decisions and tracking grant disbursements.

• Manage applications for funding through our grant management system and provide direct technical support to applicants.

Experience We're After

• Grant management and distribution experience

• Experience in management and development of grant management systems and CRMs

• Experience of quality assurance and due diligence

• Understanding of grant-making principles in participatory and equitable grant-making

• Monitoring and evaluation experience and an understanding of the importance of data in decision making

Why work at UK Youth?

UK Youth is a leading charity that exists to widen the reach and deepen the impact of youth work.

We support a network of thousands of youth organisations across the UK to improve young lives every day.

At the same time, we are transforming the policies, investment, and ideas needed to future-proof youth work and outdoor learning for generations to come.

• We back youth work leaders with the evidence, connections, and investment they need to thrive.

• We keep youth work effective with research, large-scale pilot programmes, and professional development initiatives.

• And we work with young changemakers to inspire lasting change in the attitudes of the public and funders.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: Friday 27th March 2026 at 23:59 (Midnight)

Provisional Interview Dates: 9th & 10th April 2026

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Job purpose

To act as the organisation’s lead professional for complaint handling and quality improvement across all Advice Services.

To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement.

To support the Head of Quality and Compliance in ensuring Toynbee Hall’s advice services remain fully compliant with FCA, MaPS, and internal quality standards.

Key Responsibilities

Complaints and Challenge Management

• Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges.
• Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures.
• Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17
• Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships.
• Maintain an accurate and auditable record of all complaints, decisions, and resolutions.

Quality and Compliance Oversight

• Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies.
• Conduct audits and case reviews to identify trends, risks, and opportunities for improvement.
• Support the design and implementation of quality-improvement plans, policies, and tools.
• Provide regular reporting to senior leadership, highlighting trends and risks across services.

Continuous Improvement and Learning

• Translate insights from complaints and audits into practical service improvements.
• Collaborate with Advice Managers and Coordinators to integrate learning into casework and training.
• Support staff training and development on complaint handling, communication, and quality assurance.
• Promote a culture of transparency, fairness, and continuous learning within advice delivery teams to ensure ongoing service improvement and the highest possible standard of support for Toynbee Hall clients.

Regulatory and Partnership Liaison

• Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development.
• Ensure complaint handling and quality monitoring comply with FCA MaPS  and advice quality standards.
• Support preparation for audits, funder reviews, and regulatory inspections.
• Keep colleagues informed of relevant regulatory changes and implications for practice.

General Responsibilities

• Adhere to Toynbee Hall’s policies and procedures, including safeguarding and data protection.
• Promote equality, inclusion, and accessibility across all aspects of the service.
• Demonstrate financial efficiency and value for money.
• Undertake other duties as directed by the Head of Quality and Compliance or senior management.

Person Specification

Essential Criteria

Experience and Knowledge

• Hold a valid Money and. Pension Service accredited qualification in debt advice
• A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
• Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation
• Significant experience managing complaints and quality processes within a regulated advice
• Proven experience in complaint resolution, creditor negotiation, and stakeholder management.
• Ability to analyse complex cases and identify systemic issues or risks.
• Experience developing and implementing service improvement plans.

Skills and Competencies

• Excellent communication and influencing skills at all levels.
• Strong analytical, reporting, and decision-making ability.
• Ability to manage competing priorities and meet tight deadlines.
• Confidence handling sensitive and confidential information with integrity.
• High level of IT literacy, including CRM or case management systems.
• A proven commitment to continuous professional development of self and wider teams.

Personal Attributes

• Ability to work independently and proactively without supervision.
• High level of professionalism and integrity.
• Committed to fairness, impartiality, transparency, and accountability.
• Calm, and solutions-focused under pressure, adopting a “find a solution, no blame” attitude.
• Collaborative and empathetic approach when dealing with clients and colleagues.
• Strong alignment with Toynbee Hall’s values and mission

Desirable Criteria

• Previous management or supervisory experience in a debt advice or compliance setting.
• Experience designing or delivering training on quality, complaints, or compliance.
• Knowledge of data-protection legislation and its implications for complaint management.
• Ability to build and maintain positive relationships with all staff members.
• Excellent written and verbal communication skills.
• Competence in handling sensitive information with discretion and maintaining confidentiality.
• Keeping up to date with technology and take individual responsibility for learning new technologies.

Please download the full Job Description for more details.

Our Benefits Package

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan
• Perk Box

Fostering Recruitment Officer / Family Support Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Salary: £26,854 per annum + £750 Homeworking Allowance per annum 

Hours: 35 Hours per week

Contract: Fixed Term Maternity Cover 12 Months

Location: We are seeking someone located in Southampton/Eastleigh/Portsmouth/Fareham and immediate surrounding area. Travel required across the South Coast, focusing primarily on Hampshire and Dorset, including Bournemouth, Christchurch and Poole (BCP) and surroundings. 

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and looks to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy worklife balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.

As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest in unique projects like TACT Connect, our groundbreaking scheme for TACT care-experienced young people and adults, as well as our expanding Education and Health services. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.

In 2024 TACT became one of the top 5 charities to work for in the UK, placing 5th in the UK Best Companies Work For survey results , and a top 25 midsized company to work with across the whole of the UK. 97% of our people feel proud to work with TACT and think that TACT cares about their wellbeing, while 92% of our people would say they “ love working for TACT”.

The Role:

The Fostering Recruitment Officer/Family Support Worker role focuses on working with prospective and approved foster carers, children and families. You will be available to respond to and visit prospective foster carers as well as plan and participate in recruitment events across the region, contribute to facetoface and online activities and opportunities to support those interested in fostering.

This role requires the candidate to support children and young people in person and attend recruitment activities across the South Coast, focusing primarily on Hampshire and Dorset, including Bournemouth, Christchurch and Poole (BCP) and surroundings. Therefore, the use of a car suitable for transporting children is an essential requirement of the post, along with the ability to travel extensively, working flexibly around hours and days, including occasional weekends and occasional evenings, as key support to children and their carers and to respond to prospective carers' availability. Flexibility is required in the role to manage and support at short notice, meeting the needs of the children/service.

All employees are homebased but are required to travel regularly to the above locations and attend monthly face to face meetings, wellbeing events, and training events.

TACT offer an excellent employee benefits package, including:

• 31 days paid holiday plus 8 annual bank holidays.
• Progression to salary target rate upon completion of 18 months of service.
• 45p per mile for business travel.
• Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
• Family friendly policies.
• Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
• HelpatHand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
• An hour a week of live, expert led activities through the Annual Employee Wellbeing Programme.
• Menopause Policy and free Menopause Clinician Appointments.
• Stakeholder Pension Scheme (salary sacrifice).
• Fantastic learning and development opportunities for all roles.

An Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.

Closing Date: Monday, 23rd March 2025

Interview Date: Tuesday, 31st March 2026

Safeguarding is everyone’s business, and TACT believes that only the people with the right skills and values should work in social work. As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people. All our staff are expected to work in line with TACT’s safeguarding policies.

We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive. You are therefore advised to apply at your earliest convenience.

TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.

This role represents an opportunity to make a real difference to anti-poverty work at QSA and in the UK more broadly. Communications are increasingly central to developing our impact, and our intention is to generate more high quality, moving content that showcases:

• The deep impact of the support provided by QSA to people living on a low income or experiencing homelessness. Our services are created to fill ‘niches’ – the support people tell us that they need and is not being provided elsewhere. We aim to help people find dignity, comfort, connection and peace.

• The support provided by 4in10, London’s child poverty network hosted by QSA, and the impact of its collective action.

• Our campaigning and research work – and the changes it can bring about in policy and practice, with the goal of reducing poverty and alleviating its effects.

You will be helping thousands of people to access QSA’s life-changing services; to find resonance and community in our communications; to support life-changing anti-poverty work; to get involved in campaigns that move the needle; and more.

At QSA our values guide us to deliver services with compassion and dignity, and they also guide us in our workplace. Our small team is mutually supportive, conscientious and deeply committed to the aims of our work.

This role will involve building relationships with an extremely broad range of people, with a very strong focus on the people who participate in our services. An ethical storytelling approach is at the heart of QSA’s communications. Putting this into practice will involve bringing stories forward in deep collaboration with storytellers; with empathy, integrity, authenticity, and a commitment to amplifying voices that can go unheard. We want people to feel in control of how their stories are shared, as much as we want people to be moved by content that engages and inspires.

The communications officer role also involves many of the ‘bread and butter’ tasks of an effective communications function: content production, analytics, social media management and so on. We are currently in the midst of a full-scale overhaul of the QSA website.

More important than coming with experience in every part of these duties, however, is a curiosity and enthusiasm to learn and take on healthy challenges (in which we aim to give you the support you need); as well as a flair for getting to the heart of the story – not only in the content itself, but also in understanding the bigger picture of our communications and our direction of travel together.

Purpose of role

To develop the communications output of QSA across all platforms, supporting delivery of the aims of QSA’s organisational and fundraising & communications strategies. To centre QSA’s communications work in an ethical storytelling approach.

Duties & responsibilities

1. To contribute to a plan and timetable for QSA’s communications work. 
2. To uphold clear protocols on how we gather and share stories and impact, to hold ourselves to the highest standards around ethics and wellbeing.
3. To work in the community and across all QSA’s services, to get to know the people who access them, sensitively inviting people to share their stories or consent to photos. 
4. To compile and share ethical and compelling storytelling content across a range of media. 
5. To co-manage all of QSA’s communications platforms including social media (including community management), email marketing and website. 
6. To generate and publish regular digital communications and fundraising content (including video, audio and copy), across our owned and shared platforms, and printed materials. 
7. To pull together content into regular email briefings for QSA’s supporters and donors. 
8. To provide communications support to the wider QSA team. 
9. To engage with other QSA teams about website content, being responsible for adding in this content, liaising with our web agency as required.
10. To follow a GEO-first approach to QSA’s web development, to promote growth in traffic and engagement. 
11. To actively drive growth and engagement across QSA’s social media, website and email marketing. 
12. To work within QSA brand guidelines to provide recognisable and reliable content, while also keeping content fresh and engaging.
13. To work with third party suppliers or freelancers as required, eg. for graphic design or other communications assets.
14. To undertake event marketing of QSA’s fundraising events. 
15. To track analytics to evaluate the impact of the content we produce and promote across all our platforms. 
16. To plan and create content for individual giving campaigns and digital fundraising. 
17. To maintain an up-to-date awareness of best and emerging practice in non-profit communications, and to share new ideas for growth. 
18. To work within, and actively promote, the policies and procedures of QSA. 
19. Any other duties, as appropriate to the role, as agreed by the QSA director. 

Person specification

Experience 

1. Experience of working for or volunteering for a charity, especially if UK-based and community focussed, is highly desirable. 
2. Experience of communications work, in a paid or voluntary capacity, is highly desirable. 

Ability 

1. Excellent people-facing skills, able to confidently build rapport with people, and sensitively approach difficult topics.
2. Ability to build collaborative working relationships across a wide range of people, including team members, colleagues, and QSA donors.
3. Ability to confidently produce and share content online, such as stories, images, videos. 
4. Ability to produce engaging content for social media platforms, email marketing and web.
5. Ability to track and understand digital marketing analytics. 
6. Ability to be flexible and adapt and respond to new challenges/opportunities while maintaining attention to detail. 

Knowledge 

1. Knowledge of social media platforms and their different audiences, and how to tailor content appropriate to each.
2. Knowledge of poverty on families, households and communities in the UK and an understanding of/empathy for the impact of living on a low income.

Other 

1. Curiosity and enthusiasm for digital and offline communications.
2. Commitment to and understanding of equity, diversity and inclusion in the workplace. 
3. A willingness to work within a Quaker ethos, as per the mission of QSA.

N.B. Please refer to the attached job pack for full details of this role.

Thank you for your interest.