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At The Royal Marsden Cancer Charity, accurate, accessible and well-managed data underpins everything from supporter stewardship to the delivery of ambitious fundraising campaigns. We are looking for a proactive and solutions-focused Senior Database Officer to help colleagues get the best from our fundraising CRM, strengthen data quality and support our ongoing transition to Raiser’s Edge NXT.

This is an exciting opportunity to join a collaborative Data and Fundraising Operations team at a time of significant growth. You will combine technical database work with stakeholder support, training and process improvement, helping colleagues use our systems confidently and effectively.

You do not need to know every system we use from day one. If you have strong data manipulation skills, enjoy solving complex problems and can quickly develop expertise in new technology, we would love to hear from you.

What makes this opportunity different

This role offers more than traditional database administration.

Our Data and Fundraising Operations team acts as the technical lead for many of the Charity’s systems and technical projects. Alongside developing your knowledge of Raiser’s Edge NXT, you’ll have opportunities to broaden your experience across Excel, Access, SharePoint, APIs, data integrations, reporting, automation and system implementation.

You’ll be joining a collaborative and supportive team where you can deepen your CRM expertise while developing a broader understanding of data, systems and digital processes within fundraising.

What you’ll be doing

You’ll help colleagues across the Charity get the best from our fundraising CRM and data by:

• Providing day-to-day support and troubleshooting for Raiser’s Edge NXT users
• Supporting fundraising teams as they move from Raiser’s Edge 7 to NXT
• Delivering clear training, guidance and practical support to CRM users
• Managing data imports, cleansing, audits and database administration
• Monitoring data quality and improving how supporter information is recorded
• Working with stakeholders to understand their needs and improve systems and processes

About you

You may already be working as a Database Officer, CRM Officer or charity data specialist and be ready to take the next step in your career.

You’re curious, proactive and solutions-focused. You enjoy investigating data and system issues, working with complex datasets and finding practical ways to improve processes. Just as importantly, you enjoy working with people and can explain technical information clearly to colleagues with different levels of confidence and experience.

You’ll bring:

• Proven ability to learn new systems quickly and develop advanced knowledge
• Strong data manipulation skills using Excel, Access or comparable tools
• Highly developed problem-solving skills
• The ability to investigate data or system issues methodically
• Experience managing several stakeholders and competing requirements
• The ability to draw out requirements and translate them into practical improvements
• Strong communication skills and the ability to explain technical information clearly
• A proactive approach and a high level of initiative

It would be helpful, but not essential, if you have

• Experience of working within a charity
• Advanced knowledge of Raiser’s Edge 7 or Raiser’s Edge NXT
• Experience using ImportOmatic or a similar data import tool
• Experience designing and delivering systems training
• Experience creating user guidance or process documentation
• Experience supporting CRM adoption or system change 

Benefits:

• Hybrid working, with approximately 40% of your time in the office and 60% working from home each month
• 27 days’ annual leave plus bank holidays, rising to 29 days after five years
• A contributory pension scheme with employer contributions of up to 6%
• Life insurance for eligible pension scheme members
• Enhanced maternity and adoption leave and pay
• Employee assistance and confidential counselling services
• Flexible working options
• Subsidised on-site canteens
• A bright, modern Chelsea office close to South Kensington station
• The technology and equipment needed to work effectively from home

Our Commitment to Inclusion

We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from candidates of all backgrounds and are dedicated to ensuring equitable opportunities for all

Job Summary 
As Grants and Impact Manager you will be stewarding small and large Trust and Foundation donors, researching new prospects, and writing compelling applications using detailed case studies compiled by the team. The Grants and Impact Manager will also coordinate the development of a new Monitoring, Evaluation, and Learning (MEL) programme, strengthening our ability to measure, understand, and communicate the impact of our work. A key part of this will be focusing on evidencing and enhancing the positive change created by Caring in Bristol, ensuring that funders and stakeholders can clearly see the difference their support makes. 
 

Key responsibilities 

• Income Generation & relationship management 
• Monitoring, Evaluation, Learning (MEL) and Impact 
• Organisational relationships & management 
• Organisational Development 

Please review the job description and person specification for full details.

AllChild is a charity pioneering a new way of working with children and young people at the tipping point of need. Through our two-year, in-school Impact Programme, dedicated Link Workers build trusted relationships and bring together personalised support from families, schools and communities before problems escalate, helping children and young people progress socially, emotionally and academically and flourish in school and beyond.

We are seeking a Monitoring & Evaluation Manager to shape how we monitor performance, evaluate our two-year Impact Programme and use evidence to improve support for children and young people.

The Monitoring & Evaluation Manager will play a key role in strengthening AllChild’s approach to monitoring and evaluation, ensuring we generate robust evidence about programme implementation and outcomes and use it to improve our work. Reporting to the Head of Monitoring & Evaluation, they will oversee core M&E activity and support programme performance management, organisational decision-making and external reporting. They will work closely with Programme Design, Delivery, Systems and colleagues across AllChild.

We are looking for someone with strong analytical skills, excellent project management and communication, and a clear understanding of what robust, high-quality monitoring and evaluation requires. They will be confident working with complex data and solving problems, translating M&E requirements into effective systems and reporting tools, and communicating findings clearly and accurately, including what the evidence can and cannot tell us. They will line manage the M&E Officer and help build a strong M&E function that enables AllChild to understand, improve and demonstrate its impact.

For further information and to apply, please download the job pack and visit our dedicated recruitment page via the link below.

Closing date: 6 October 2026.

We reserve the right to close this vacancy early if sufficient applications are received, so early application is encouraged.

We recognise that candidates may use AI tools to support research and check grammar. However, we ask that all supporting statements and application responses reflect your own thoughts and experiences. Over-reliance on AI may limit our ability to assess your individual skills, critical thinking, and personal approach, which are important parts of our selection process. 

Charity People have partnered with The British Society for Haematology, a £3 million turnover professional membership body to help recruit a newly created Finance Manager role. This is an exciting time to join this organisation.

The British Society for Haematology is the UK's leading professional membership body for haematology, supporting nearly 4,000 clinicians, scientists and healthcare professionals.

Working with a forward thinking and empowering Director of Corporate Services and Membership, you will be leading the finance function, strengthen financial controls and provide strategic insight that supports the Society's continued growth and impact.

Salary: £45,000 per annum

Hybrid: Office based twice a week

Working house: 35 hours per week

Key Duties & Responsibilities

• Lead the organisation's financial management, reporting and controls.
• Manage budgeting, forecasting and cash flow planning and work with the external Management Accountant.
• Oversee quarterly management accounts and financial analysis.
• Lead the annual audit and statutory accounts process.
• Manage and develop the Finance Officer while managing key external relationships.

Person Specification

• Qualified or qualified-by-experience (Strong QBE) finance professional with strong financial management expertise.
• Experience working within the charity or not-for-profit sector with experience on Charity SORP.
• Experience delivering budgets, forecasts and management reporting.
• Ability to form relationships and communicate finance matters to non-finance budget holders and senior stakeholders.
• Experience working with auditors, accountants and external stakeholders.
• Highly organised, detail-oriented and able to build effective working relationships across an organisation.

Benefits:

• 25 days holiday plus closure between Christmas and New Year plus bank holidays
• 8% Employer Pension contribution

Role closing 30th September, 2026

First stage interview (online or in person) w/c 5th October, 2026

Second stage interview (in person) w/c 12th October, 2026

Candidates applying for this role, will be requested to answer two questions which will accompany the CV when we submit the shortlist to the client.

The role may close early, if we get suitable applicants. Therefore, please apply if you have the experience required without further delay.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Harris Hill are delighted to be partnering with Action for Pulmonary Fibrosis (APF), the UK’s leading charity for people affected by pulmonary fibrosis, to recruit a Head of Support Services.

Salary: £50,000 – £59,000 per annum
Location: Hybrid role, with attendance at the charity’s Peterborough office for team meetings, collaboration and other key activities, typically on a quarterly basis, alongside travel to meetings, events and partner sites as required.

With an ambitious five-year strategy, APF is entering an exciting period of growth. The successful candidate will play a key role in developing and expanding its support services, ensuring they are accessible, inclusive, evidence-led and sustainable.

Key responsibilities

• Lead the strategic direction, planning and continuous improvement of APF’s patient-facing support services.
• Lead the redesign of APF’s Support Group Network, using insight, evaluation and lived experience to develop a sustainable and inclusive new model.
• Work with the Support Line team to develop a new delivery model that expands access to specialist support.
• Drive innovation, including the appropriate use of technology and digital solutions to improve access, quality and experience.
• Lead and develop teams across the Support Line and Support Networks, creating a supportive, inclusive and accountable culture.
• Oversee the delivery and development of APF’s Support Line, Support Networks and volunteering approach.
• Ensure people affected by pulmonary fibrosis are meaningfully involved in shaping services.
• Build strong partnerships with healthcare professionals, clinical colleagues, community organisations and other external stakeholders.
• Develop and oversee partnership arrangements, KPIs, reporting and evaluation.
• Ensure services operate safely and effectively, with strong safeguarding, governance, risk management and quality processes.
• Manage budgets and resources effectively, contributing to financial planning and forecasting.
• Work with Fundraising colleagues to provide service insight, outcomes and evidence to support funding proposals and reports.
• Represent APF externally and promote its support offer and approach.

We are looking for:

• Significant experience of leading service change and developing new models of delivery using insight, evaluation and user feedback.
• Strong experience of partnership working, including formal agreements, KPIs, reporting and evaluation.
• Experience managing teams, budgets and resources, with the ability to develop and motivate others.
• Experience working with volunteers, peer support groups, communities or people with lived experience.
• An understanding of safeguarding, confidentiality, data protection and risk management within service delivery.
• Experience of using data, insight and feedback to improve services and demonstrate impact.
• Excellent communication and relationship-building skills, with the ability to build trust across a wide range of stakeholders.
• Strong planning, prioritisation and problem-solving skills.
• A collaborative and values-led approach, with sound judgement and confidence making decisions.
• A commitment to inclusive, accessible and person-centred support.

Experience within a health charity, patient organisation, helpline, peer support or voluntary sector setting would be desirable, as would experience working with healthcare professionals or NHS stakeholders.

This is a unique opportunity to shape and grow APF’s support offer and make a meaningful difference to people affected by pulmonary fibrosis.

If you are an experienced support services leader looking for a role where you can combine strategic leadership with real-world impact, we would love to hear from you.

For more information, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Service Development Manager

We are looking for an experienced and resourceful Service Development Manager to work closely with the CEO to establish and deliver a strong presence across Forest of Dean, Cheltenham and Tewkesbury.

This is an opportunity to join a supportive and purpose-driven team where your work will make a direct difference to families across Gloucestershire.

Position: Service Development Manager

Location: Remote/Gloucestershire, with regular travel across Forest of Dean, Cheltenham and Tewkesbury and occasional attendance at the Stroud office

Hours: Part-time, 30 hours per week

Salary: £38,000 pro rata (£30,811 actual salary for 30 hours per week)

Contract: 24-month fixed-term contract

Closing Date: 20th September 2026. This job opportunity may close early if we find an appropriate candidate before the closing date.

The Role

This is a hands-on role combining direct family support, project management, service development and partnership building. You will hold an appropriate caseload, develop new activity, build strong local referral pathways and help turn the countywide plans into practical support for families.

We need someone who is confident working independently, takes ownership, builds relationships quickly and can find practical solutions when there is no obvious route forward. The initial focus will be Forest of Dean, Cheltenham and Tewkesbury, but the role is designed to evolve as our countywide work develops.

Key accountabilities include:

• Service development and delivery
• Direct family support
• Project management
• Partnerships and referral pathways
• Funding, monitoring and sustainability
• Safeguarding and quality

The first year will focus on developing and delivering Home-Start services across Forest of Dean, Cheltenham and Tewkesbury. As the countywide work develops, the focus of the role may evolve to support wider service development across Gloucestershire.

For the first six weeks, the post will be predominantly based at the Stroud office for induction and orientation.

After this, the role will be mainly home and community based, with regular travel across Forest of Dean, Cheltenham and Tewkesbury and occasional attendance at the Stroud office.

About You

We are looking for someone who is practical, resourceful and motivated by making things happen.

You will be comfortable supporting a family one day and developing a new partnership or service the next and have enough frontline experience to understand what works for families and enough project-management discipline to turn ideas into effective delivery. You will not be joining a finished project with every detail already decided. We need someone who can understand the objective, identify what needs to happen next and move the work forward.

You will have experience of:

• Direct service delivery, ideally with families, children or communities
• Holding a caseload or providing ongoing one-to-one support
• Project management
• Developing or implementing new projects or services
• Building effective relationships with external organisations and professionals
• Working independently and taking responsibility for delivery
• Safeguarding and professional boundaries.

Practical requirements

You must:

• be able to drive;
• be willing and able to travel independently across Gloucestershire;
• be able to work predominantly from the Stroud office during the initial six-week induction period;
• subsequently be comfortable working from home and community locations;
• be confident using standard IT and case-recording systems.

If this sounds like you, then apply today!

About the Organisation

Join a voluntary organisation committed to promoting the welfare of families with at least one child under five years of age. Trained home-visiting volunteers offer regular friendship, emotional, and practical support to help families experiencing a challenging time in their lives. The service is unique and also offers free support peer groups, antenatal, postnatal, and perinatal mental health services.

We welcome applications from people of all backgrounds, cultures, faith groups, and socioeconomic circumstances, as well as from people who are disabled, neurodivergent, LGBTQ+, or from different age groups. We also value applications from those with caring responsibilities or non-traditional career paths.

You may also have experience in areas such as Service Development Manager, Service Development Manager Lead, Service Development Manager Deputy, Service Development Officer, Service Development Manager, Service Delivery Manager, Service Delivery Manager Lead, Service Delivery Manager Deputy, Service Development Officer, Service Delivery Manager, Service Manager.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Stewardship helps Christians to be the best stewards of the resources God gives them.  

Every year we support tens of thousands of people with everyday giving through to strategic philanthropy, and help thousands of churches, charities and Christian workers to strengthen their finance and governance.

We operate with the financial scope and technical complexity of a mid-sized financial services institution, but with a clear Christian mission at our heart. Amongst other things, we safely received and granted out over £134m from our Donor Advised Fund in 2025, deliver payroll services to over 900 clients each month, reach thousands with our products and campaigns, and still have ambitious plans to grow.

The Chief Digital Officer (CDO) will see digital and technology not simply as a function or infrastructure, but as a ministry enabler: creating the systems, platforms and experiences that enable increased generosity, strengthen churches and charities, and scale Kingdom impact. A key part of the role is enabling scalable growth across both Giving and Ministry Services, with a focus on platform development, product capability, data infrastructure, insight-led decision making and innovation.

This role is a new addition to a well-established Executive team, who work with high levels of trust, candour and care, and who value laughter, integrity and grace as much as strategic insight and financial acumen.

The CDO will need to work from our office near Barbican, London at least one day a week. 

At One YMCA, we work alongside young people to help them develop confidence, skills, resilience, and positive futures. We are looking for an inspiring, experienced and motivated Youth Work Manager to lead and develop our local youth work provision, ensuring that high-quality, impactful services reach young people across our communities.

This is an exciting opportunity to play a key role in delivering our Youth Work Strategy, managing a dedicated team, driving quality and developing services that make a real difference in the lives of young people.

About the role:

Reporting to the Head of Youth Work, you will take operational responsibility for the delivery, development, monitoring, and quality assurance of our youth work services. You will lead and support Youth Work Coordinators and wider youth work staff, ensuring services are safe, effective, youth-centred, and aligned with One YMCA's strategic priorities.

Key responsibilities include:

• Leading the development and delivery of youth work programmes, specialist support services, mentoring initiatives, life skills courses, and large-scale youth events.
• Managing and supporting staff through recruitment, induction, supervision, training, and performance development.
• Monitoring contract performance, outcomes, impact data, and key performance indicators to demonstrate the difference our services make.
• Building strong relationships with schools, local authorities, partner agencies, and community stakeholders.
• Leading quality assurance, compliance, safeguarding, and continuous improvement across the service.
• Acting as Designated Safeguarding Lead and participating in the safeguarding on-call rota.
• Working with young people and teams to ensure youth voice is at the heart of everything we do.

We're looking for someone who combines strong operational leadership, experience in managing contractual compliance, with a genuine commitment to young people.

You will bring:

• Significant experience delivering and managing youth work programmes, projects, or contracts.
• A strong understanding of issues affecting young people's lives and a passion for helping them achieve positive outcomes.
• Experience leading, motivating, and developing staff teams.
• Excellent communication, relationship-building, and partnership-working skills.
• The ability to analyse data, monitor impact, and use insight to improve services.
• A youth work or related community-focused qualification at degree level, or significant equivalent experience.
• A full UK driving licence and access to a vehicle for work purposes.

Location: Home-based role but with regular travel to YMCA youth work delivery sites across Hertfordshire and Bedfordshire, as well as to support the broader youth work within One YMCA. 

Driving licence and access to a car is essential for this role.

If you are an experienced youth work leader ready for your next challenge, we would love to hear from you! 

Important: Please include a supporting statement with your application/CV.

We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made

Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying

Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.

At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.

Working hours: 37.5 hours per week, generally Monday to Friday but with flexibility of working pattern to support both the ideal candidate and business need. Some evening work expected, and occasional weekend, overnight stays or residential work.

Harris Hill is delighted to be working with a growing philanthropic organisation to recruit a Collective Fund Manager.

Salary: From £50,000 per annum
Location: Marylebone, London – hybrid (3 days office-based, 2 days WFH)

This is an exciting opportunity for an experienced charity professional to lead and develop a growing Collective Fund service, combining client relationship management, operations, compliance, new business and team leadership.

You will:

• Manage a portfolio of Collective Fund clients and support colleagues with complex accounts and sensitive requirements.
• Lead the ongoing development and improvement of Collective Fund processes and systems.
• Assess prospective new business, including documentation, due diligence and suitability.
• Coordinate compliance, monitoring and annual Collective Fund reviews.
• Oversee income allocation, fees and relationships with external platforms.
• Ensure client reporting requirements are effectively managed.
• Work closely with the compliance team on relevant policies and governance.
• Manage and support team members, providing coaching, guidance and training.
• Contribute to the development of the wider Collective Fund service.

You will ideally have:

• Strong knowledge of the charity sector, grant-making and charitable governance.
• Experience in client relationship management, operations, programme management or charitable fund administration.
• Experience assessing projects, proposals or due diligence information.
• Excellent communication skills and confidence managing client relationships.
• Strong organisational, project management and problem-solving skills.
• Good financial and commercial awareness.
• Experience improving processes, systems or ways of working.
• Experience supervising, managing or developing colleagues.
• Excellent attention to detail and the ability to manage sensitive information.
• A proactive, collaborative and solutions-focused approach.

For more information, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

£37,500 per year, 35 hours a week Mon-Fri, permanent, based in SE22 Southwark London.

Minimum 3 days a week office/community based.

As Service Coordinator, you will play a key role in ensuring older people access high-quality, person-centred support. You will coordinate and deliver services, build relationships with partners, referrers and volunteers, and help shape new projects that improve wellbeing and reduce isolation across the community.

Responsibilities include:

· Coordinating our Information and Support service.

· Line managing the Information and Support Facilitators.

· Being the operational point of contact for the Ageing Well Southwark contract.

· Managing and developing projects.

· Coordinating befriending, groups and social events.

We value personal and professional experience, and this role could suit somebody with a background or interest in community development, social prescribing, health and social services, advice services or any number of related areas.

Essential requirements include:

· Substantial experience (typically gained over three years or more) of working directly with people who require support.

· Knowledge of the challenges older people experience and the social care environment.

· Ability to support and line manage specialists delivering an information service.

Before applying, please read the full job description and person specification attached.

To apply, click on the Redirect to recruiter button at the top to submit a CV and a cover letter explaining why you are interested in the role and how you meet the person specification. Please note that applications that do not contain both the CV and the cover letter cannot be considered. All applications will be assessed by humans; if you use AI, please make sure that your application reflects your own unique experience and skills.

If you would like to discuss needs or adjustments to the recruitment process, we would be happy to support you.

Deadline for applications: Monday 28th September 2026, 5pm

In-person interviews: Thursday 8th October 2026

Events Manager

Full-time, permanent | London (hybrid – 3 days/week in office) | 35 hours per week | Salary: £38,000-£45,0000

About the role

We're looking for an experienced Events Manager to lead the planning and delivery of a diverse portfolio of in-person, virtual and hybrid events for professional scientists. From conferences and seminars to workshops and training sessions, you'll be at the heart of how we bring our scientific community together, creating excellent stakeholder experiences, strong financial outcomes, and events that help us live out our charitable mission.

Reporting to the Head of Membership, this is a fantastic opportunity for a proactive events professional to take ownership of a busy, varied portfolio and make a genuine impact on the reputation of a leading learned society.

What you'll be doing

Strategic development

• Develop and implement our annual events programme, aligned to our mission, strategic objectives and members' professional development needs
• Use data, evaluation and stakeholder feedback to continuously improve how we plan and deliver events

Event planning and delivery

• Plan, coordinate and deliver a diverse programme of high-quality events, on time, within budget and to a high standard
• Manage the full mix of in-person, virtual and hybrid formats, ensuring digital platforms and in-person experiences work seamlessly together
• Own event logistics end-to-end: venue sourcing, contract negotiation, supplier management, registration, accommodation, catering, accessibility and technical infrastructure
• Act as the key point of contact for speakers, delegates, suppliers and stakeholders, delivering excellent customer service throughout
• Support the recruitment and management of speakers, chairs and facilitators
• Champion best-practice project management and a culture of continuous improvement across the events function

Financial and commercial management

• Prepare and manage event budgets, forecasts and financial reporting
• Monitor income and expenditure to ensure events are financially sustainable and hit agreed targets
• Identify opportunities for efficiencies, margin improvement and revenue growth
• Work closely with Marketing, Communications and Membership colleagues to maximise attendance and engagement

Risk, governance and compliance

• Ensure events comply with relevant legislation, health and safety, safeguarding, data protection and organisational policy
• Identify and manage operational, financial and reputational risks
• Maintain accurate event documentation, contracts and records

Monitoring and evaluation

• Set and track KPIs for the events programme
• Analyse attendance, financial performance and delegate feedback
• Report on outcomes and opportunities to senior management, committees and Council

What we're looking for

Essential experience

• Significant experience planning and delivering in-person, online and hybrid academic or professional events
• Track record of managing multiple projects simultaneously to tight deadlines
• Experience of budget management, financial monitoring and reporting
• Experience procuring and managing venues, suppliers and event-related contracts

Desirable experience

• Background working within membership organisations, professional associations, scientific, charity or PCO (professional conference organiser) environments
• Knowledge of health and safety, risk management, accessibility and relevant legal requirements for event delivery

Skills

• Excellent organisational, task and time-management skills, with strong attention to detail
• Able to work proactively and use your own initiative
• Excellent verbal and written communication skills, with the ability to build relationships at all levels
• Confident user of the Microsoft Office / Microsoft 365 ecosystem

You are

• Friendly, approachable and professional
• Customer- and member-focused, with a genuine commitment to great service
• Proactive, adaptable and resilient, with a calm head under pressure
• Innovative, with an interest in new approaches to engagement and event delivery
• Comfortable representing the organisation externally and with senior stakeholders
• Committed to equality, diversity and inclusion in everything you do
• Willing to work flexibly, including occasional evenings/weekends and travel within the UK and occasionally overseas

How to apply

To apply please submit a CV and cover letter outlining your suitability for role by 5pm on Wednesday 14th October.

The Assist Team Manager is responsible for the end-to-end delivery of operational advice service contracts managed by Auriga and is responsible for effectively managing individual and team performance.

Responsibilities: 

• Management: You will line manage a team of direct reports, including setting clear objectives aligned to corporate strategy, conducting performance reviews, dealing with HR issues, providing support, coaching and technical supervision.Identify training needs and provide opportunities for team members to develop their skills and knowledge 

• Performance monitoring: Drive your teams individual and overall performance through monitoring, training, coaching and where needed the implementation of performance improvement plans.

• Resource Planning: Optimising resources in the Assist team, to ensure high quality, efficient and a cost-effective service. Effectively forecast the required FTE to achieve contractual requirements and assign tasks and monitor to ensure completed in a timely manner.

• Culture: Create a positive and engaging work environment that motivates team members to perform at their best 

• Contract Management: Contract delivery and onboarding of advice service contracts held by Assist, ensuring SLA’s and KPI’s are achieved. To include stakeholder management and regular reporting on performance; 

• Process Improvement and innovation: Identify and implement continuous improvements to process to ensure we are effective and efficient in our operations, to improve the customer journey of our beneficiaries, and to better achieve business objectives.
  
  Requirements: 

• At least two years’ experience of managing people, preferably within an advice sector setting, and be able to demonstrate a proven track record of success

• Experience of delivering outstanding customer service and process improvement, and be able to demonstrate the impact that you have achieved

• Demonstrable experience of managing teams remotely, using technology to support 

• Ability to demonstrate your leadership skills, and ability to motivate and manage the performance of your team, encourage them to achieve their full potential

• Excellent communication skills both verbal and written and be able to use your communication skills to create healthy relationships with your team and others. 

• The ability to work under pressure, manage and plan own workload and plan the workload of your team 

• Experience of managing contract performance and achieving excellent performance against SLA’s and KPI’s, be able to identify and react to any areas of concern and address 

• A good working knowledge of welfare rights and debt advice practices 

REPORTING TO: Director of Front-line Services

PURPOSE OF POSITION

The Quality Assurance Manager is a blended leadership role combining strategic quality assurance, performance oversight, service management and practice development.

The role is split broadly between focused on quality assurance, data-led improvement and performance oversight, and two days focused on service management, practice leadership and frontline improvement activity.

The postholder will lead the development and delivery of a strong quality assurance framework across support services, ensuring that practice, performance and service delivery are safe, effective, person-centred and aligned with contractual, regulatory and organisational standards.

Alongside this, the postholder will remain closely connected to frontline delivery through service management responsibilities and practice development leadership, particularly within Housing First and complex-needs services. This makes the role ideal for someone who enjoys combining strategic oversight, data insight, operational leadership and the development of high-quality, trauma-informed support practice.

What makes this role different

A distinctive role for someone who wants strategic influence while staying close to frontline practice. You will help shape quality, use evidence, support staff, strengthen resident outcomes and join an organisation committed to compassion, collaboration, inclusion, growth, learning and resident voice.

• Make a visible impact: use quality assurance, data and learning to drive practical improvements that strengthen services for residents and staff.

• Enjoy variety and influence work across performance oversight, service management and practice development, with scope to shape systems, standards and ways of working.

• Stay close to practice: remain connected to frontline delivery while helping embed trauma-informed, person-centred and psychologically informed approaches.

RESPONSIBILITIES & ACCOUNTABILITIES

Key Responsibilities

• Quality assurance and improvement: Lead the quality assurance function across support services, coordinating audits, quality checks, case file reviews, service reviews and improvement plans. Turn findings into practical actions that strengthen safety, consistency, resident experience, safeguarding, support planning and trauma-informed practice. Work with managers to embed learning, monitor progress and evidence improvement against internal and external standards.

• Performance oversight and reporting: Monitor performance against contractual, regulatory and organisational standards, including service outcomes, compliance requirements, safeguarding expectations and commissioner reporting. Identify risks, gaps, trends and good practice, escalating concerns and supporting corrective action where needed. Produce clear, evidence-based reports and briefings for senior leaders, governance meetings, commissioners and external stakeholders.

• Data, insight and systems: Use performance, safeguarding, complaints, incidents, resident feedback, outcomes and quality data to identify service strengths, pressures and improvement priorities. Maintain and improve reporting systems, including InForm, so information is accurate, consistent and useful. Analyse patterns, support decision-making and make practical recommendations that improve quality, accountability and resident outcomes.

• Information retrieval and STAIRs requests: Act as QA Manager lead for information retrieval relating to STAIRs requests, including triaging scope, gathering internal and contractor records, coordinating redaction and drafting responses within regulatory timeframes.

• Service and support management: Provide hands-on support management across frontline services, including Housing First improvement activity, Hope Street and St Mungo’s contracts, team rota management and the Support Manager on-call rota. Support managers and teams to manage risk, strengthen case accountability and recording, and deliver consistent, high-quality support to residents with complex needs.

• Practice development: Embed person-centred, trauma-informed and psychologically informed practice across support services. Develop practical tools, guidance, quality forums, workshops and reflective learning that help staff apply policy, improve support planning, strengthen safeguarding and promote consistent resident-centred practice.

• Resident voice and accountability: Strengthen resident engagement, feedback and involvement so resident experience informs service design, quality assurance, learning and improvement.

• People management and collaboration: Line manage agreed roles, including the Impact Specialist and Resident Engagement Specialist, supporting clear objectives, accountability, development and collaborative working across services.

• General duties: Attend key directorate, management, planning, quality and performance meetings; work flexibly across organisational priorities; and undertake other reasonable duties within the scope of the role.

PERSON SPECIFICATION

Assessment will be through application, interview and, where relevant, a practical assessment

Quality assurance: Experience delivering quality frameworks, audits, case file reviews, standards and improvement plans that strengthen safe, consistent, person-centred and trauma-informed practice. Able to lead improvement activity, influence managers and turn findings into sustained service change.

Performance and reporting: Able to monitor contractual, regulatory and organisational standards; identify risks, gaps, trends and good practice; and produce clear reports for leaders, governance forums and commissioners.

Data, insight and systems: Strong analytical skills and confidence using performance, safeguarding, complaints, incidents, outcomes and resident feedback data to identify patterns, support decisions and improve services. Experience using resident feedback, consultation or involvement activity to inform quality assurance, service design and improvement, including through InForm or similar systems.

Information governance: Understands confidentiality, record handling and information governance. Able to triage STAIRs requests, gather internal/contractor records, support redaction and draft timely responses.

Support management and practice: Experience supporting people experiencing homelessness or rough sleeping with complex needs. Able to support managers, manage risk, strengthen recording and embed person-centred, trauma-informed, psychologically informed and anti-discriminatory practice.

Safeguarding and risk: Sound knowledge of adult safeguarding, risk assessment, MARAC processes and safe information sharing with vulnerable adults.

Communication and values: Strong written, verbal and facilitation skills; collaborative, organised, accurate and resilient, with commitment to compassion, collaboration, inclusion and growth.

Appointment is subject to DBS check and right to work in the UK

Are You Passionate About Equality and Advocacy? Ready to Empower Others? Want to Drive Change? We are thrilled to announce 1 full-time opportunity for a dedicated Independent Advocate to join our vibrant team in Liverpool and Warrington. Our team delivers Independent Advocacy within Secure Services across Mersey Care NHS Foundation Trust. As an Independent Advocate, you will provide crucial support to vulnerable adults facing significant health and social care challenges.

This role involves providing advocacy, participating in drop-ins, and offering tailored support to a diverse group of service users with complex needs. Your work will empower vulnerable adults, helping them navigate and access necessary mental health care and treatment, advocating for their needs and ensuring their voices are heard and acted upon.

You'll deliver persuasive verbal and written representations on their behalf, collaborate with a wide variety of professionals, and take directed actions to address clients' issues. This role demands a flexible attitude, excellent communication, and the ability to handle sensitive information confidently.

You’ll be working proactively in Secure Hospital settings, abiding by security protocols. Relevant training will be provided during a robust induction.

On successful completion of a 3-month probationary period, you will be given the opportunity to complete the Independent Advocacy Practice (IAP) qualification inc. the IMHA Module.

Hours of Work: Full-time hours are 37 hours, working between Monday to Friday 9am - 5pm.

Location: Office based at a variety of sites across Liverpool and Warrington. (Applicants must live within the area and have the ability to travel to different Mersey Care sites)

Starting Salary: £25,877.80 per annum.

Contract type: Permanent

Independent Advocate Requirements:

• Strong communication and time management skills
• Excellent IT skills, including the use of Microsoft Outlook, Word, and Excel, and the ability to learn software packages such as client management databases.
• Attention to detail to ensure accurate recording of records and reporting to meet tight deadlines.

Desirable:

• Previous experience in advocacy, information and advice, or a similar role within health, social care, or the voluntary sector.
• Previous experience of working in secure hospital settings and a thorough understanding of abiding by security protocols and managing risk.
• Demonstrable experience working with vulnerable adults.
• Working knowledge of public and voluntary organisations.

Benefits:

• 25 days annual leave + Bank Holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
• Discretionary shutdown days at Christmas with up to 4 additional days leave.
• 1 Community Leave Day per annum.
• Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
• Auto enrolment Pension plan
• Death in service cover.
• Bike to work scheme.

Meet the Organisation: Who We Are and What We Do

At POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients' best interests.

Think you are the perfect fit for this Independent Advocate role? Don't wait, click apply now!

Closing Date: 9AM, Friday 25th September 2026

Interview Date: 5 October

An Enhanced DBS check will be conducted for this position.

We're proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

Successful applicants will need to obtain business insurance for their own vehicle.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds