Social welfare jobs

The primary purpose of this role is to lead Together Active's Active Environments work, creating the conditions for physical activity to become a safe, easy and attractive choice for everyone. Working across systems, sectors and communities, you will influence the design, development and use of places and spaces so they enable more people to be active, with a particular focus on those experiencing the greatest inequalities.

You will provide leadership for Together Active's Active Environments agenda, building strong partnerships across local authorities, planning, transport, health, education, environmental organisations and community groups to influence long-term change. Through advocacy, collaboration and place-based working, you will champion the role that active environments play in improving health, reducing inequalities and supporting more environmentally sustainable communities.

Community Voice isn’t a strand of work for us; it’s what all our work is built from.

We’re recruiting a Community Voice Officer to strengthen that work.

At Together Active, we work across Staffordshire and Stoke-on-Trent to make it easier for people to be active in ways that work for their lives. But we’re also trying to change how systems behave; how decisions get made, who shapes them, and what counts as evidence.

This role is about embedding lived experience into the way we think, decide and act, as something that influences direction from the start, not as consultation at the end of a process.

You’ll spend time listening directly to communities, to partners, to the spaces where people feel overlooked or misunderstood. You’ll notice where assumptions don’t match reality. You’ll test ideas. You’ll bring insight back into the organisation and into partnerships, and you’ll be prepared to stand by it.

At Alzheimer’s Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference. We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive team in Gwent working 25 hours per week on a fixed term basis until March 2027 (due to the funding requirements this must be over 5 days Monday – Friday).

This is a community-based role involving regular travel across the Newport, South Walesarea including local home visits, meetings, and direct support, with the flexibility to work from home based on business and community needs.

You will work closely with people living with dementia and those who care about them, providing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes.

We have an amazing opportunity to join us at the Alzheimer’s Society and be part of the Gwent Dementia Support Service as a Dementia Adviser in the Newport Hub. The Dementia Support Service provides personalised advice, guidance and support to people living with dementia and their carers. We have 5 Dementia Hubs across each of the five local authorities within Gwent (Hub locations: Abergavenny, Caerphilly, Newport, Cwmbran and Ebbw Vale). As a Dementia Adviser covering the Dementia Hubs, you will work closely with other Dementia Advisors, third sector agencies, as well as representatives from Aneurin Bevan University Health Board, Local Authorities and other local organisations. you will play a key role in supporting the ongoing development and promotion of the hubs

The Dementia Hubs are located in community venues and offer open access for anyone looking for Information, Assistance or Advice about memory concerns and/or Dementia. This may be individuals, carers or family members, or professionals. The support/information required is unique to each individual, as it is based upon their personal circumstances and support needs.

As a Dementia Adviser within the Hubs, you will have the rewarding opportunity to support the development of the service offer based on feedback from partner agencies and those attending the hub. By providing this early intervention, we can help people seek support from the appropriate agency, understand their type of dementia, manage ongoing daily living needs, take control of their health and wellbeing and provide access to relevant local services. This could include referring on to one of our internal services. Our wider team of Dementia Adviser’s support people in their homes, being able to interact face to face, over the telephone and virtually, helping to give people the tools and knowledge to make informed decisions about their future.

We also provide peer support services to ensure people affected by dementia are able to meet others in a similar situation, access the support they need whilst enjoying meaningful and engaging activities. As a Dementia Adviser within the hubs, you will promote these peer support services, as well as those run by partner agencies, whilst bringing an enthusiastic and positive approach to the role.

You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you.

About you

You will have:

- An understanding of dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them.
- Experience providing information, guidance, advice or emotional support - this could be from health, social care, community, voluntary, customer service or other people focused roles.
- You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds.
- The ability to manage your workload effectively, with appropriate support and tools, and to balance competing priorities.
- Confidence using IT systems to maintain accurate and confidential records.
- A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences.
- The ability to travel independently across Caerphilly and wider on occasions.
- The confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding. You will be required to speak publicly at events about dementia, delivering information and signposting people to further resources and networks.

You don't need previous dementia experience to apply.
Please don't be put off from applying if you don't meet every requirement listed below. We recognise the value of transferable skills, lived experience and potential. Whether your experience comes from work, volunteering, supporting someone affected by dementia, or you're looking for your first professional role, we'd love to hear from you.

Key Responsibilities:

We are looking for an experienced and highly motivated individual, with an understanding of dementia and the needs of those living with dementia and their carers. To be successful in this role you will have:

- Excellent non-judgmental communication and listening skills.
- Strong organisational and time management skills in order to manage the hub rota and partner agencies attendance
- Ability to assess client need along with the understanding of client confidentially is essential.
- Be empathetic and non-judgmental in your approach with a commitment to equal opportunity.
- You will also be committed to putting people affected by dementia at the heart of everything we do, to make the service the best it can be.
- Preferably experience of working with a wide variety of relevant agencies and great networking and influencing skills are essential.
- You should have good IT skills and the ability to embrace occasional changes in IT tools.
- Have the ability and means to be able to travel independently throughout Gwent.

Interviews for this role have been provisionally scheduled to take place via Teams w/c 24th August.

If you require this advert in Welsh, please contact us at [email protected]

About Alzheimer's Society

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.
INDAZ

At Alzheimer’s Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference. We are looking to welcome an approachable, enthusiastic, and caring Dementia Adviser to join our supportive team in Coventry area working 35 hours per week.

This is a community-based role involving regular travel across the Coventry area including local home visits, meetings and supporting and facilitating a range of society groups, including the delivery of awareness raising talks and dementia friends’ sessions with the flexibility to work from home based on business and community needs.

You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes.
Your days will be varied and meaningful. You might be visiting someone at home, offering calm reassurance over the phone, or working closely with other professionals to make sure the right support is in place. We operate a triage system for new referrals and you will play your part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keeping clear and accurate records, while always seeing the person behind the paperwork.

You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you. We provide training and ongoing support.

You don't need previous dementia experience to apply.

Please don't be put off from applying if you don't meet every requirement listed below. We recognise the value of transferable skills, lived experience and potential. Whether your experience comes from work, volunteering, supporting someone affected by dementia, or you're looking for your first professional role, we'd love to hear from you.

About you
You will have:

- An understanding of dementia, personal experience of supporting someone affected by dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them.
- Experience providing information, guidance, advice or emotional support. This could be gained through health, social care, community, voluntary, customer service, education, housing, retail, hospitality or other people-focused roles.
- You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds.
- The ability to manage your workload effectively, with appropriate support and tools, and to balance competing priorities.
- Confidence using IT systems to maintain accurate and confidential records.
- A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences.
- The ability to travel independently.
- The confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding. You may occasionally represent Alzheimer's Society at local events, providing information about dementia and signposting people to further support and resources.

Key Responsibilities:

- Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances.
- Provide personalised information, advice and emotional support that reflects each person’s culture, background, values and preferences.
- Deliver support through home visits, telephone contact and partnership working other professionals.
- Participate in the triage rota, ensuring new referrals are handled promptly, sensitively and equitably.
- Manage a defined caseload, maintaining accurate, respectful and confidential records.
- Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
- Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
- Facilitate and deliver regular peer support groups, creating a safe, inclusive environment where people affected by dementia can share experiences, build connections, and access tailored information and guidance.

About Alzheimer's Society

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.
INDAZ

We're looking for a proactive and approachable Registered Manager of 16-17 Supported Accommodation who will thrive in a busy, fast-paced environment, has high standards, enjoys delivering results and believes everyone should be treated with kindness, fairness and respect.Part-time applications are also welcome.

As Registered Manager, you will oversee YMCA's Supported Accommodation Service, ensuring young people aged 16–17 receive safe, high-quality, aspirational support that enables them to belong, contribute and thrive as they prepare for adulthood and independent living.

Initially, you will lead the successful mobilisation and Ofsted registration of our first service before overseeing multiple sites as the service grows.

About the Role & Key Responsibilities

Exceptional Service Delivery

• Lead on ensuring that the day to day operation of the service is in line with the Supported Accommodation (England) Regulations 2023 and Supported Accommodation Quality Standards.
• Lead, supervise and develop a high-performing staff team - preparing every staff member for registration and future Ofsted inspections.
• Motivate, inspire and develop multiple supported housing teams including 4+ direct reports to successfully manage their own teams, including the delivery of recorded monthly supervision and case management.
• Complete a monthly case management review of each site with relevant manager, including an in-depth audit to ensure young people are receiving the best possible support including high quality case notes, interventions, goals, and a consistency of delivery and approach across all teams.
• Work to build effective staff teams that meet and exceed their set goals and targets and monitor their performance, pro-actively addressing any challenges with the support of HR colleagues.
• Empower your teams to meaningfully engage, involve, and devolve decision making power to young people wherever possible to enable them to highlight and design areas for service development and co-create possible solutions or opportunities for change.
• Model for your teams the use of coaching and motivational interviewing techniques to empower young people with complex needs to regularly set and achieve ambitious person-centred goals, praising them for their achievements, and celebrating where appropriate through the resident incentive scheme.
• Work with your teams to ensure all young people understand and meet the terms of their licence agreement, outlining the expectations we have of them and what they can expect in return from the team at YMCA.
• Ensure you and your teams follow our agreed policies and procedures, including our Positive Change procedure if young people do not meet the expectations shared with them in their licence agreement practicing ‘elastic tolerance’ giving them the opportunity to recognise and change their behaviour.
• Build and maintain excellent working relationships with Local Authorities and ensure the team develop and maintain excellent working relationships with Social Workers, Personal Advisers, local education providers and other partner agencies.
• Be the primary organisational representative at Ofsted inspections, commissioning meetings and placement reviews.

Collaborate with the Head of Resident Services & Head of Housing Services

• Utilising the YMCA Emotional Needs framework, ensure that each young person has a person-centred support plan in place where they set themselves goals focused on independence, emotional wellbeing, education and employment.
• To ensure young people develop practical life skills needed for independent living – including cooking, budgeting, tenancy management, health and wellbeing and positive relationships.
• To ensure that young people are supported with challenges as they present in a curious, empathetic, and solution focused way, responding in a timely manner, as part of or in addition to any planned sessions.
• To deliver a person-centred, asset-based, and trauma-informed approach at all times, recognising that one of the stages of change is relapse which is an important part of the journey towards achieving long term success.
• To ensure smooth transitions between placements.
• Share opportunities to signpost young people for specialist internal and external support with your teams wherever possible i.e. ARC, MK ACT, Mental Wealth.
• Arrange and ensure your teams actively engage in all Reflective Practice sessions designed to allow space for practitioners to consider, reflect on, and improve their practice on an ongoing basis.

Compliance

• Lead on ensuring that all aspects of service delivery, including H&S, Facilities etc are compliant with the necessary regulations, to ensure smooth Ofsted registration, working with teams from across the organisation where necessary.
• Ensure you and your teams collect and record all data required for monitoring and evaluation purposes and write regular case studies to demonstrate the ongoing impact of your work.
• Complete audits, quality assurance processes and continuous improvement plans to ensure continued compliance and success.
• Monitor incidents, complaints and outcomes for young people.
• Ensure that all contract and funding reporting is completed on time and to a high standard to protect and grow our vital commissioning and funding relationships.
• Ensure you and your teams record all information and actions taken factually and as if written to the young person on In-Form (our housing management system) and MyConcern (our safeguarding record system) in a way that you would feel happy to share with the young person if requested.
• Ensure all teams record and complete any actions needed in terms of licence management following property checks, damage to property, or abandonment of property etc.
• Receive and record all compliments and complaints about the housing service on In-Form in line with all Housing Ombudsman requirements and respond to all complaints in writing in a timely manner in line with the appropriate policy and procedure.
• Ensure that all service areas are delivered within budget, reporting any concerns to SLT in a timely manner.
• Ensure service level risk assessments and other health and safety compliance documents are completed as and when necessary for all relevant housing support areas.
• Ensure all H&S and Facilities checks are completed to ensure compliance with Ofsted requirements, raising this promptly with the SLT if Ofsted registered properties are not compliant.

Safeguarding

• Ensure safeguarding lies at the heart of every aspect of the service.
• Act as a Designated Safeguarding Lead and ensure all members of your team record any Safeguarding concerns immediately on MyConcern and make any referrals requested in line with the Safeguarding policy.
• Act as the first point of contact for on-call queries from your direct reports, escalating any significant incidents or safeguarding concerns to SLT, and ensuring adequate cover is in place where necessary.
• Ensure teams are regularly trained in Professional Boundaries to remind staff of their obligation to uphold & maintain them at all times.

About You

You're an experienced leader who enjoys raising standards and making things better. You naturally see opportunities to improve services, simplify processes and create environments that people are proud to be part of. You're equally comfortable developing long-term plans as you are supporting your team to resolve day-to-day operational challenges.

You'll ideally have:

• Experience of managing and motivating a large team providing 24/7 support across multiple sites.
• Level 5 Diploma in Leadership and Management for Residential Childcare, or other qualification accepted by Ofsted (or willing to work towards).
• At least 2 years experience working in supported accommodation, residential childcare leaving care or other supported housing setting for young people.
• Excellent knowledge of safeguarding, risk management and partnership working.
• Strong understanding of the Supported Accommodation (England) Regulations 2023 and Supported Accommodation Quality Standards.
• Experience of working in an asset-based, person-centred, trauma-informed Psychologically Informed Environment (PIE).
• Experience of effective reporting and data collection for the purposes of monitoring and evaluation.
• Excellent leadership, communication and relationship-building skills.
• Strong planning, organisational and problem-solving skills.
• The confidence to challenge poor performance, influence others and drive operational excellence.
• A proactive, customer-focused mindset with a genuine passion for raising standards.

Why Join Us?

This is an exciting opportunity to make a genuine impact within a growing organisation that's ambitious about both its people and the communities it serves.

You'll have the opportunity to:

• Make a real difference in a purpose-driven organisation.
• Build trusted relationships across the organisation.

Everyone is Welcome Here

At YMCA South Midlands, we believe everyone should feel they belong.

We welcome applications from people of all backgrounds, experiences and communities. We are committed to building a diverse and inclusive workforce that reflects the people we serve and where everyone is treated with dignity, respect and fairness.

As a charity with a Christian heritage, our faith inspires our values and our commitment to serving others. We welcome people of all faiths and none. All appointments are made on merit.

Reasonable Adjustments

We want every candidate to have the opportunity to perform at their best throughout our recruitment process.

If you have a disability, long-term health condition or are neurodivergent and would benefit from any reasonable adjustments during the recruitment process, please let us know when you apply or contact us at any stage. We'll be happy to discuss how we can support you.

Safer Recruitment

YMCA South Midlands is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all colleagues to share this commitment.

As part of our safer recruitment process, the successful candidate will be required to complete pre-employment checks, which will include a DBS check, verification of identity and right to work in the UK, employment references, qualification checks (where applicable) and other relevant pre-employment screening in line with our Safer Recruitment Policy.

Ready to Apply?

If you're passionate about people, thrive in a fast-paced environment and want to help build a culture where people are supported, challenged and inspired to achieve their best, we'd love to hear from you.

This is an exciting opportunity to join one of London’s leading city farms and play a key role in providing opportunities, education, and training to the local community and beyond. As a small yet growing charitable organisation, this also offers candidates an opportunity for personal and professional growth.

Vauxhall City Farm turns 50 in 2027, and you will join a team that is skilled, committed, enthusiastic and future focused. This is a key role that will be supported directly by the Farm Director and will lead in the growth and development of our income streams, enabling the organisation to continue delivering our mission to our community.

The main purpose of the role is to lead the development of VCF’s fundraising strategy, with a view to securing funding from trust and foundations, statutory sources, corporate giving, individual donations and legacies. Capitalise on the fundraising potential of any events and activities taking place, while maintaining accessibility to our local community.

At Alzheimer’s Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference.

We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive team in Derby working 21 hours per week on a permanent basis.

This is a community-based role involving regular travel across the Derbyarea including local home visits, meetings, and direct support, with the flexibility to work from home based on business and community needs.

You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes.
Your days will be varied and meaningful. You might be visiting someone at home, offering calm reassurance over the phone, or working closely with other professionals to make sure the right support is in place. We operate a triage system for new referrals and you will play your part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keeping clear and accurate records, while always seeing the person behind the paperwork.

You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you. We provide training and ongoing support.

You don't need previous dementia experience to apply.

Please don't be put off from applying if you don't meet every requirement listed below. We recognise the value of transferable skills, lived experience and potential. Whether your experience comes from work, volunteering, supporting someone affected by dementia, or you're looking for your first professional role, we'd love to hear from you.

About you

You will have:

- An understanding of dementia, personal experience of supporting someone affected by dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them.
- Experience providing information, guidance, advice or emotional support. This could be gained through health, social care, community, voluntary, customer service, education, housing, retail, hospitality or other people-focused roles.
- You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds.
- The ability to manage your workload effectively, with appropriate support and tools, and to balance competing priorities.
- Confidence using IT systems to maintain accurate and confidential records.
- A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences.
- The ability to travel independently.
- The confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding. You may occasionally represent Alzheimer's Society at local events, providing information about dementia and signposting people to further support and resources.

Key Responsibilities:

- Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances.
- Provide personalised information, advice and emotional support that reflects each person’s culture, background, values and preferences.
- Deliver support through home visits, telephone contact and partnership working other professionals.
- Participate in the triage rota, ensuring new referrals are handled promptly, sensitively and equitably.
- Manage a defined caseload, maintaining accurate, respectful and confidential records.
- Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
- Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
- Facilitate and deliver regular peer support groups, creating a safe, inclusive environment where people affected by dementia can share experiences, build connections, and access tailored information and guidance.

Interviews for this role have been provisionally scheduled to take place via Teams w/c 24 Aug.

About Alzheimer's Society

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

At Alzheimer’s Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference.

We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive team in Newcastle-upon-Tyne working 35 hours per week on a permanent basis. There is potential for this post to be working more closely with the NHS and with hospital discharge.

This is a community-based role involving regular travel across the whole of the Newcastle area including local home visits, meetings with other organisations and stakeholders, and direct support, with the flexibility to work from home based on business and community needs.
You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes.
Your days will be varied and meaningful. You might be visiting someone at home, offering calm reassurance over the phone, or working closely with other professionals to make sure the right support is in place. We operate a triage system for new referrals, and you will play your part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keeping clear and accurate records, while always seeing the person behind the paperwork.

You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you. We provide training and ongoing support.

About you

You will have:

- An understanding of dementia, personal experience of supporting someone affected by dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them.
- Experience providing information, guidance, advice or emotional support. This could be gained through health, social care, community, voluntary, customer service, education, housing, or other people-focused roles.
- You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds.
- The ability to manage your workload effectively, with appropriate support and tools, and to balance competing priorities.
- Confidence using IT systems to maintain accurate and confidential records.
- A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences.
- The ability to travel independently across the whole of the Newcastle-upon-Tyne area.
- The confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding. You will be required to speak publicly at events about dementia, delivering information and signposting people to further resources and networks. 

You don't need previous dementia experience to apply.

Please don't be put off from applying if you don't meet every requirement listed below. We recognise the value of transferable skills, lived experience and potential. Whether your experience comes from work, volunteering, supporting someone affected by dementia, or you're looking for your first professional role, we'd love to hear from you.

Key Responsibilities:

- Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances.
- Provide personalised information, advice and emotional support that reflects each person’s culture, background, values and preferences.
- Deliver support through home visits, telephone contact and partnership working other professionals.
- Participate in the duty rota, ensuring enquiries, new referrals and requests for information are handled promptly, sensitively and equitably.
- Manage a defined caseload. Maintaining timely, accurate, respectful and confidential records in accordance with our quality recording standards and guidance.
- Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
- Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
- Working collaboratively and effectively in Multi-Disciplinary Teams and across organisations to ensure the right support for people affected by dementia.

Interviews for this role have been provisionally scheduled to take place on Teams on 25 August.

About Alzheimer's Society

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. 

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.
INDAZ

At Alzheimer’s Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference.

We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive team in South Tyneside working 35 hours per week. Currently this post is a fixed term contract until 31 March 2027, with the potential to be extended subject to continued funding.

This is a community-based role involving regular travel across the whole of the South Tyneside area including local home visits, meetings with other organisations and stakeholders, and direct support, with the flexibility to work from home based on business and community needs.
You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes.
Your days will be varied and meaningful. You might be visiting someone at home, offering calm reassurance over the phone, or working closely with other professionals to make sure the right support is in place. We operate a triage system for new referrals, and you will play your part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keeping clear and accurate records, while always seeing the person behind the paperwork.

You don't need previous dementia experience to apply.

Please don't be put off from applying if you don't meet every requirement listed below. We recognise the value of transferable skills, lived experience and potential. Whether your experience comes from work, volunteering, supporting someone affected by dementia, or you're looking for your first professional role, we'd love to hear from you.

About you

You will have:

- An understanding of dementia, personal experience of supporting someone affected by dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them.
- Experience providing information, guidance, advice or emotional support. This could be gained through health, social care, community, voluntary, customer service, education, housing, or other people-focused roles.
- You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds.
- The ability to manage your workload effectively, with appropriate support and tools, and to balance competing priorities.
- Confidence using IT systems to maintain accurate and confidential records.
- A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences.
- The ability to travel independently across the South Tyneside area, and Newcastle/Gateshead for team meetings etc.
- The confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding. You will be required to speak publicly at events about dementia, delivering information and signposting people to further resources and networks. 

Key Responsibilities:

- Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances.
- Provide personalised information, advice and emotional support that reflects each person’s culture, background, values and preferences.
- Deliver support through home visits, telephone contact and partnership working other professionals.
- Participate in the duty rota, ensuring enquiries, new referrals and requests for information are handled promptly, sensitively and equitably.
- Manage a defined caseload. Maintaining timely, accurate, respectful and confidential records in accordance with our quality recording standards and guidance.
- Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
- Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
- Working collaboratively and effectively in Multi-Disciplinary Teams and across organisations to ensure the right support for people affected by dementia.

Interviews for this role have been provisionally scheduled to take place on Teams on 25 August.

About Alzheimer's Society

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.
INDAZ

 Job Title:             Personalisation Fund Performance and Insight Lead

Salary:                 SPC 36 (£34,840 )

Responsible to:Head of Multiple Disadvantage  

Location:          Working hours divided between BVSC Offices (Latham House, 33 – 34 Paradise Street Birmingham,

                            B1 2AJ) and home address, as agreed by BVSC

Hours of work:35 hours

Contract:           12 months fixed term

Personalisation Fund Performance and Insight Lead

· Could your insight help transform lives? 

· Do you enjoy turning data into meaningful action and service improvement? 

· Are you passionate about working with partners to improve outcomes for people experiencing homelessness          and multiple disadvantage?

 If so, we'd love to hear from you!

We're looking for a skilled and motivated Personalisation Budget Performance and Insights Lead to oversee the performance, monitoring and continuous improvement of the Greater Change Personalisation Fund.

This innovative £1 million partnership between Birmingham City Council, Greater Change and Birmingham Voluntary Service Council (BVSC) aims to improve outcomes for people who are homeless, at risk of homelessness, or experiencing multiple disadvantage through personalised financial support.

You'll work closely with partners across housing, homelessness, health, criminal justice and the voluntary sector to ensure the fund is delivering real impact. By analysing performance data, identifying emerging needs and providing strategic insight, you'll help shape service improvements, strengthen partnership working and support better outcomes for Birmingham residents.

This is a varied role combining performance management, partnership development, data analysis and strategic coordination. You'll produce high-quality reports and dashboards, monitor outcomes and provide the intelligence needed to inform operational management, commissioning and future service development.

About you

 We're looking for someone who can combine strong analytical skills with excellent relationship-building abilities. You'll have experience of:

· Performance monitoring, reporting and data analysis.

· Turning data and insight into practical service improvements.

· Building productive partnerships across organisations.

· Producing clear reports and presenting information to a range of audiences.

· Managing competing priorities and working independently.

· Experience of working with homelessness, housing or vulnerable adults’ services.

An understanding of homelessness, housing, multiple disadvantage or related public, voluntary or community services would be an advantage.

Why join BVSC?

 At BVSC, you'll be part of an organisation committed to improving lives and strengthening communities across Birmingham. This is an opportunity to contribute to an innovative programme that supports people to overcome crisis, build independence and achieve sustainable housing outcomes.

If you're looking for a role where your analysis, collaboration and ideas can make a tangible difference, we'd love to hear from you

Please see the job description for further details 

Working for BVSC

BVSC is proud to provide a place to work in which staff feel valued and motivated. Our talented and committed staff team are provided with competitive terms and conditions, and a supportive, flexible, friendly working environment.

Our organisation’s culture is underpinned by our 4 core values – Commitment, Collaboration, Inclusion and Integrity. These values are demonstrated in the work of our staff team, who are integral to the achievement of our mission to support and advocate for a vibrant, resilient voluntary sector in Birmingham.

Terms and conditions

· 35 hour working week (full time hours)

· 29 days annual leave + bank holidays a year (pro-rated for part time staff)

· 5% pension contribution 

· 3.5 times salary Death in service benefit

· BVSC is a Living Wage Employer

Work-life balance 

· Flexible working arrangements available for staff 

· A flextime system is in place for staff 

· We offer up to 7 days paid leave per year for undertaking voluntary work or public duties 

· We provide generous maternity and paternity pay 

Staff development 

· We support staff to undertake training and development, providing funding and time off for study 

 Values based approach

· We take a values led approach to the full employee journey including values based interview, and values based supervision and appraisals 

Wellbeing

· We offer free access to a range of wellbeing platforms 

· BVSC offers all employees a suite of wellbeing support 

We are looking for candidates that can demonstrate the following BVSC organisational values: 

Commitment: Making a positive difference through passion, innovation and social action 

Collaboration: Connecting people and organisations to work together to improve lives 

Inclusion: Empowering and involving everyone in creating a fair and equitable Birmingham 

Integrity: Building trust through delivering excellent outcomes 

At BVSC, we are dedicated to promoting equality, diversity, and inclusion in all areas of our work. We actively strive to create an environment where all individuals - regardless of ethnicity, sexual orientation, gender identity or expression, or any other aspect of their identity or lived experience - are welcomed, respected, and valued.

As part of our commitment to positive action, we take proactive steps, where needed, to address underrepresentation and create fair opportunities, particularly in recruitment. We aim to ensure that everyone has an equal chance to progress and succeed.

We stand in solidarity with all marginalised communities, ensuring that our policies, practices, and culture are inclusive, equitable, and empowering. We are dedicated to challenging discrimination and fostering a workplace where diversity is not only acknowledged but celebrated.

We strongly encourage suitably experienced applicants from a wide range of backgrounds to apply and join BVSC. 

We encourage applicants to think creatively about how they can meet the requirements of the role and person specification if there are essential criteria you do not meet, so please describe this in your application. We are looking for talented individuals who align with our values and support our mission – there are no barriers to how you demonstrate this.  From application to interview, we place inclusion at the heart of all we do. 

We are a Second Chance Charter employer, committed to ensuring that people with convictions can access employment. DBS checks, if applicable to the role, will be conducted once a job offer has been made and accepted.

Closing date for applications – 25 August 2026 at 10am

Interviews to take place – 9th September 2026 in person or via Teams

 Shortlisted applicants will be contacted by  2 September 2026. If you have not been contacted by 2 September 2026, you should assume you have not been shortlisted.

Applications that do not include a cover letter will not be considered by the panel.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Secondments will be considered.

About the Role

As Head of Donor Engagement, you will lead Norwood's relationship fundraising strategy across major donors, trusts and foundations, legacy giving and emerging supporter audiences.

Leading a high performing team, you will drive sustainable income growth while building meaningful, long term relationships with supporters.

Working closely with the Director of Fundraising, trustees and senior stakeholders, you will help shape fundraising strategy, strengthen donor pipelines and ensure donor engagement is coordinated and connected across the organisation.

About Norwood

Founded in 1795, Norwood is the oldest Jewish charity in the UK.  We support and empower neurodiverse children and their families and people with neurodevelopmental disabilities to live their best lives.

At Norwood, you’ll make a real difference every day.  You’ll be part of a supportive and inclusive team, guided by values of kindness, respect, empowerment and belonging.  We invest in your growth, care about your wellbeing, and give you the pride of knowing your work changes lives.

Who we are looking for

We're looking for an experienced fundraising leader who believes that strong relationships have the power to change lives.

You'll be motivated by building meaningful partnerships with donors, trusts, philanthropists and supporters, helping them see the difference their generosity makes to children, families and people with neurodevelopmental disabilities.  You'll enjoy creating long term relationships built on trust, shared purpose and exceptional stewardship.

As an inspiring leader, you'll bring out the best in others, developing a high-performing team that is collaborative, ambitious and committed to delivering outstanding supporter experiences.  You'll be comfortable balancing strategic thinking with hands on leadership, whether you're shaping fundraising strategy, meeting major donors, working alongside trustees or coaching your team.

You'll thrive in an organisation where relationships matter.  Working closely with colleagues across Marketing, Events, Data & Insights and our operational services, you'll help create a joined up approach that strengthens supporter engagement and delivers sustainable income for the future.

Most importantly, you'll share our belief that every child, family and person we support deserves the opportunity to live their best life.  Your leadership will help ensure Norwood can continue providing life changing services for generations to come.

You will:

• Lead and develop Norwood’s donor engagement strategy across high-value and pipeline audiences
• Drive a relationship-led approach across philanthropy, trusts, legacies and supporter engagement
• Build sustainable income growth through strategic relationship management
• Work closely with trustees, ambassadors and senior volunteers to strengthen networks and donor engagement
• Oversee donor cultivation activity, stewardship and major funding approaches
• Support the development of future supporter pipelines through community and next-generation engagement

This is an opportunity to lead a function with significant organisational impact while helping shape the future of fundraising at Norwood.

Your Day to Day

You will:

• Lead, develop and inspire a multidisciplinary fundraising team
• Manage performance, targets and professional development across the team
• Personally manage a portfolio of major donors and high-net-worth prospects
• Oversee trusts and foundations fundraising strategy and pipeline performance
• Lead Norwood’s legacy fundraising strategy and supporter journeys
• Work closely with Events & Sponsorship teams to maximise donor cultivation opportunities
• Partner with Data & Insights colleagues to strengthen forecasting, segmentation and reporting
• Support trustee and SLT engagement through research, briefing and relationship coordination
• Ensure fundraising activity is compliant, insight-led and relationship-focused

Your impact will be demonstrated through:

• Increased high-value income and long-term donor engagement
• Stronger donor stewardship and supporter retention
• Sustainable pipeline growth across fundraising audiences
• A collaborative and high-performing fundraising culture
• Clear alignment between donor engagement, events and data insight functions

Qualifications, Experience & Training
Essential

• Significant experience leading high-performing fundraising teams
• Proven success securing six- and seven-figure gifts from individuals and foundations
• Experience working with trustees, philanthropists and senior stakeholders
• Strong track record of developing and delivering relationship fundraising strategies
• Experience managing and developing teams to achieve ambitious income targets
• Excellent relationship-building, influencing and communication skills
• Strong strategic planning and analytical capability

Desirable

• Degree level education or equivalent experience
• Experience within charity or not-for-profit fundraising environments

Reward and Benefits

• 21 days annual leave + 8 Bank Holidays (FTE) + Jewish Festival Days
• Enhanced parental pay
• Employee Assistance Programme
• Health cash plan covering dental, optical, and therapy treatments, with virtual GP access, private consultations, and wellbeing tools via the My Medicash App
• Blue Light Card scheme access
• Cycle to Work scheme
• £300 refer-a-friend bonus
• Career development pathway
• Free on-site parking
• A supportive, experienced team and management.

Impact on Urban Health is part of Guy’s & St Thomas’ Foundation. Our collective mission is to build the foundations of a healthier society.

As a member of the team, you have a real opportunity to shape our work and the impact we can have. This is fuelled by our desire to be more than the sum of our parts. We’re curious, we think big and we’re not afraid to take risks.

As part of our team, you will work alongside talented people from a mix of personal and professional backgrounds. We are a Living Wage employer and support flexible working, part-time roles and job shares.

Though our ambitions are serious, this is a friendly place to work with lots of opportunities to meet and socialise with colleagues. We believe there is immense power in diversity and aim to recruit and nurture talent who think and act differently.
There is more information about working with us on our website where you can find out:

• How we approach recruitment
• Our team, culture and values
• The benefits of working with us
• Our approach to diversity, equity & inclusion, health & wellbeing, and learning & development

The Innovation Manager supports the Director of Innovation to execute core parts of the innovation strategy by embedding improved delivery practices and test-and-learn capabilities across Impact on Urban Health and, where relevant, the wider Foundation, overseeing a priority set of cross-IoUH and within-programme innovation projects.

Key Responsibilities 

• Innovation Execution: Work with the Director of Innovation to identify areas for change or improvement within the organisation, developing strategies that consider the organisation’s culture, structure and operational workflow.
• Stakeholder Management: Identify key stakeholders affected by proposed changes and develop engagement plans, facilitating workshops or meetings to gather input and ensure stakeholder buy-in.
• Project Management: Lead cross-functional project teams to implement changes, ensuring projects are delivered on time, within scope and on budget, while utilising project management tools and methodologies to track progress and address issues.
• Prototyping and Testing: Develop prototypes or pilot programmes to test the feasibility and impact of proposed changes, designing and implementing testing methodologies to gather data and inform further decision-making.
• Researching and Testing: Find and test existing or new tools for solving current challenges before implementation to ensure suitability.
• Training and Support: Develop and deliver training programmes to educate staff on new processes, tools or methodologies resulting from changes, providing ongoing support to ensure effective adaptation.
• Performance Monitoring and Evaluation: Establish Key Performance Indicators (KPIs) and success metrics to evaluate the impact of implemented changes, regularly monitoring and reporting on performance to make necessary adjustments.
• Feedback Loop Creation: Implement mechanisms for ongoing feedback from staff and stakeholders on the impact of changes, using feedback to make iterative improvements and foster a culture of continuous improvement.
• Risk Management: Identify potential risks associated with innovation initiatives and develop strategies to mitigate these risks, preparing contingency plans for unforeseen challenges during implementation.
• Communication: Develop and execute a communication plan to keep all stakeholders informed about the progress of change initiatives, ensuring transparent and open communication channels to address concerns and provide updates.
• Cultural Alignment: Ensure that change initiatives align with the organisation’s culture and values, working to enhance or evolve the organisational culture as needed to support innovation.

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.

Skills, abilities, and attributes:

• Excellent project management skills
• Excellent communication skills
• Outstanding organisational skills
• Excellent budget and risk management skills
• Excellent problem-solving ability
• A highly effective influencer
• Ability to use research, metrics and interpret data
• Personally and professionally committed to our mission and share our values of being enterprising, collaborative, delivery-minded and inclusive
• Consistently embeds DEI into ways of working and able to create a feeling of inclusion for others, a presence to manage and lead others
• Determined, with a willingness to drive progress
• Seeks clarity and actively ensures roles and responsibilities are clear
• Comfortable handling uncertainty and navigating complexity.

Knowledge, experience, and qualifications:

• A good knowledge of agile development, testing and prototyping, feedback loop creation and other relevant design methodologies
• Experience launching new programmes of work and trialling new approaches and projects
• Experience of managing projects that involve multiple stakeholders and teams
• Experience of facilitating meetings with colleagues from a range of different teams
• Experience of developing and delivering training

Benefits: 

• Contributory pension
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Everyone's Invited is a charity dedicated to exposing and eradicating rape culture through conversation,

education and systemic change. We work with young people, schools, policymakers and the wider public to

challenge the conditions that enable sexual violence and misogyny to persist.

Our vision is a society where everyone - regardless of background, identity, or circumstance - is free from sexual

violence, harm and oppression. A world where respect, consent and equity are embedded from the earliest stages

of life.

Role Summary

As Operations Manager, you will play a key role in the smooth running of our daily operations and

administration, and in the long-term sustainability of the organisation. You'll work closely with the CEO, COO

and senior team to coordinate systems, support financial reconciliation, lead HR across the employee lifecycle,

manage a team of 40+ volunteers, and oversee logistics across projects and teams as well as leading on the

management of our online safe space.

This is a varied and fast-paced role, ideal for someone with prior charity sector experience who is highly

organised, proactive, and eager to work within a values-driven organisation building a safer and more just world.

As we are a fast-growing organisation, your responsibilities may evolve to meet the needs of the organisation.

This role may occasionally require light physical labour (such as moving furniture).

Key Responsibilities

This role will include, but is not limited to, the following responsibilities

1. Finance & Reconciliation

• Support the Finance Officer with basic finance and reconciliation of transactions using Xero.
• Track and process invoices, expenses and contracts with support from the finance team.
• Liaise with external stakeholders including accountants, financial institutions, insurers and other service
• providers.
• 2. HR & People
• Lead HR across the employee lifecycle: recruitment administration, onboarding, contracts, probations,
• appraisals and offboarding.
• Maintain contracts and employment documentation, ensuring records remain current and compliant.
• Support HR and recruitment administration for new staff, freelancers and volunteers.
• Coordinate wellbeing and DEI initiatives, including wellbeing surveys, DEI surveys and staff wellbeing
• check-ins.
• Contribute to a safe, positive and inclusive working culture across the organisation.
• 3. Governance, GDPR & Policy
• Support GDPR compliance and maintain accurate staff, volunteer and organisational records.
• Support the development and implementation of policies, ensuring organisational compliance with relevant
• regulations and standards.
• Ensure organisational policies, procedures and governance documentation remain up to date.
• Support safeguarding administration and contribute to maintaining a safe and supportive environment for
• staff, volunteers and service users.
• 4. Operations & Administration
• Provide administrative and logistical support to the senior leadership team, including booking travel,
• coordinating accommodation, and planning meetings and events.
• Schedule and support internal meetings, take notes and ensure follow-up actions are tracked.
• Maintain and improve internal systems, including scheduling, databases, digital and physical filing, contract
• management and team workflows.
• Manage office supplies, equipment, subscriptions, software licences, office organisation, incoming post,
• recycling and facilities management.
• Monitor the general enquiries inbox and respond to or redirect enquiries as appropriate.
• 5. Programme & Volunteer Support
• Manage testimony processor volunteers and support the recruitment, onboarding, training and coordination
• of all EI volunteers.
• Lead the planning and delivery of the organisation's mentorship programme.
• Support the growth and delivery of the Safe Space campaign.
• Plan and execute the organisation's Annual General Meeting.
• Provide other administrative, logistical and monitoring support across organisational programmes and
• projects.

Reach Charity is a small volunteer-led national charity supporting children born with, or who acquire upper limb differences (ULD) in childhood, for the whole of their lives! Being born with/acquiring  an ULD in childhood is rare. Our role in the Reach team is to support our volunteers in every way we can to keep Reach families connected and supported with and by their community as and when they need it for life. This role will help us sustain and potentially grow that level of support. 

Contract: One-year fixed-term contract. The role will be reviewed before the end of the fixed term. Any extension, permanency or change to contracted hours will be subject to organisational need, funding and written agreement.

Location/format: Hybrid working, with a minimum of two days per week in the office: Office 5, The Library Rooms, 59 High Street, Totnes, Devon, TQ9 5PB. Homeworking is subject to appropriate health and safety and display screen equipment arrangements. Hybrid working arrangements may be reviewed and changed with reasonable notice following consultation.

Reporting to: Operations Lead

Core purpose of the role:
The Operations & Development Officer will provide high-quality operational, administrative and executive support to the Operations Lead and the wider Reach team.
The role will help ensure the smooth running of Reach’s central operations, including governance support, policy coordination, safeguarding administration, donor stewardship, event delivery, communications and day-to-day organisational support.
The postholder will play an important role in maintaining operational continuity, supporting compliance, strengthening community engagement and helping Reach deliver effectively for adults, children and young people with upper limb difference and their families.

Key responsibilities
1. Governance, compliance and safeguarding
Policy and procedure coordination
Coordinate and maintain a rolling programme of policy and procedure review, liaising with the Operations Lead, trustees and relevant staff or volunteers as required.
Support the updating, formatting, circulation and storage of policies and procedures, ensuring records are accurate and accessible.

Safeguarding support
Subject to appropriate training, support Reach’s safeguarding arrangements and participate in the safeguarding on-call rota.
Provide cover during colleagues planned or unplanned absence, acting in accordance with Reach’s safeguarding policy and escalation procedures.
This may include occasional weekend on-call duties when the Operations Lead is unavailable.

DBS, safeguarding training and appointment requirements
Appointment will be subject to satisfactory references and the appropriate level of DBS check for the role.
Safeguarding training must be completed before the postholder undertakes safeguarding duties.

Data protection and confidentiality
Handle personal, sensitive and confidential information in accordance with UK GDPR, Reach policies and confidentiality requirements.
This includes information held in CRM systems, Mailchimp, donor records, membership records and sensitive conversations with families, professionals, volunteers and supporters.

2. Donor relations and fundraising administration
Donor stewardship
Provide supportive cover for donor stewardship during colleague absence or holiday, including drafting thank-you communications, updating records and helping maintain positive supporter relationships.
Ensure donor communications are timely, accurate and aligned with Reach’s tone, values and messaging.

Fundraising administration
Support the Operations Lead and wider team with fundraising administration, including funding applications, milestone tracking, data collection and information required for funder reports.
Maintain accurate records of funding activity, deadlines and reporting requirements.

3. Event support and promotion
Event delivery
Support the planning, coordination, delivery and evaluation of Reach events.
This may include support from initial concept through to on-the-day coordination and post-event follow-up.
Where required, lead agreed elements of event delivery, with appropriate support and oversight.

Event communications and promotion
Promote events and campaigns through digital channels, newsletters, local networks and other appropriate platforms to maximise visibility, attendance, engagement and donations.
Work closely with the Operations Lead and Reach team to ensure consistent messaging, effective coordination and successful delivery.

Evening and weekend work
Some evening or weekend work may be required for events or safeguarding cover. This will be agreed in advance wherever possible and managed through time off in lieu or other arrangements in line with Reach policy.

4. Executive, board and operational support
Executive assistance
Provide executive and administrative support to the Operations Lead, including diary management, coordination of priorities, management of incoming enquiries and preparation of briefing materials or documentation for meetings.
Work with other members of staff to identify priorities, support workflow and ensure timely follow-up on agreed actions.

Board and trustee support
Provide proactive support for Trustee meetings, including coordinating meeting logistics, preparing and circulating papers, supporting agenda planning and taking clear, accurate minutes.
Help ensure trustees have the information they need to support effective governance and decision-making.

General operations
Support the smooth running of Reach’s day-to-day operations, including responding to enquiries, maintaining records, supporting internal communications and helping ensure tasks are completed efficiently.

5. Finance, merchandise and systems administration
Finance administration
Support finance administration by maintaining accurate transaction records, processing documentation, supporting reconciliations and working within Reach’s financial controls and delegated authority arrangements.
Liaise with the Operations Lead, Treasurer and relevant colleagues to ensure financial information is accurate, timely and appropriately recorded.

Merchandise and fulfilment
Manage the Reach online shop and coordinate fulfilment of merchandise and other items.
Prepare and post welcome packs, running vests and other materials for new members, supporters and event participants.
Maintain accurate records of stock, orders and fulfilment activity

Systems and records
Use Reach’s systems accurately and consistently, including CRM, email marketing, finance, document storage and communication platforms.
Support the maintenance of accurate records and contribute to efficient internal processes.

6. Flexibility
This job description sets out the main responsibilities of the role but is not exhaustive.
Duties may reasonably change over time following consultation, provided they remain appropriate to the nature, purpose and level of the role.

Person specification
Essential attributes
The postholder will be expected to demonstrate:

• Reliability
  Consistency, dependability and the ability to follow through on agreed work are essential in a small team.
• Strong listening skills
  The ability to listen carefully, respond sensitively and support, enable or signpost people effectively.
• Organisation and prioritisation
  The ability to manage competing priorities, multitask effectively and complete work accurately and on time.
• Efficiency and attention to detail
  The ability to work carefully, meet deadlines and maintain accurate records.
• Team working
  The ability to collaborate, support, facilitate and contribute positively within a small charity team.
• Adaptablity
  The ability to learn new systems, processes and areas of work efficiently.
• Reflective approach
  A commitment to learning through experience and developing knowledge in a busy small charity environment

Essential skills and experience

The postholder should have:

• Excellent interpersonal skills, including the ability to handle calls and enquiries from parents, carers, professionals, members, volunteers, partners, donors and funders.

• Good written and verbal communication skills.

• The ability to keep colleagues, Branch Coordinators, Trustees, RAW Mentors, volunteers and Reach team members informed, briefed and supported across in-person, online and email channels.

• Experience of administration, coordination or operational support.

• Practical experience in a safeguarding role.

• The ability to handle confidential and sensitive information appropriately.

• Strong organisational skills and the ability to manage competing priorities.

• Experience supporting meetings, including preparing papers, coordinating logistics, taking notes or minutes and following up actions.

• Good Microsoft 365 skills, including SharePoint, Teams, Excel and Word.

• Experience using CRM systems, particularly Salesforce.

• Experience using Mailchimp or similar communication software.

• Experience using Xero or similar finance software.

• A willingness to undertake safeguarding, data protection and other relevant training.

Desirable skills and experience

The following would be useful but are not essential:

• Experience working in the charity sector.

• Experience working with a Board of Trustees or Directors.

• Experience working with or supporting volunteers.

• Experience supporting local, regional or partnership projects.

• Experience of event coordination, ranging from small meetings and face-to-face meetups to larger events.

• Project coordination or project management experience.

• Risk assessment and risk management skills.

• Bookkeeping, budget monitoring or reconciliation experience.

• Fundraising administration or donor stewardship experience.

• Experience creating content using Canva.

• Experience updating website content using WordPress.

• Experience using social media platforms, including Facebook.

• Experience using WhatsApp or similar messaging services for community or project coordination.

• Knowledge of UK GDPR, safeguarding, confidentiality and Equality Act duties in a charity or community setting.

Working relationships

The postholder will work closely with:

• The Operations Lead
• The Reach team
• Trustees
• Branch Coordinators
• RAW Mentors
• Volunteers
• Members and families
• Donors, funders, partners and external stakeholders

Safeguarding, equality and inclusion

Reach is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The postholder will be expected to work in line with Reach’s policies and procedures.

Reach is also committed to equality, inclusion and accessibility. The postholder will be expected to contribute to an inclusive, respectful and supportive environment for members, families, volunteers, staff, trustees and partners.

To apply please respond to every item detailed on the JD & PS (required and desired) 
Applications will be scored against every item, and shortlisting will be decided by the closest match. NB: CVs will not be considered – please do not attach. 

Deadline for applications: 01 September 2026
Interviews Round 1 (Teams): Mon 07 & Tues 08 September after 4pm 
Interviews Round 2 (in person): Wednesday 16 September   

Appointment is subject to enhanced DBS & 2 professional reference. 

Good luck! Reach is an inspiring community to work with. 
We look forward to reading your application.