Supporter experience officer jobs

Salary: £60,727
Location: University of Reading Students’ Union
Contract: Full Time – 37.5 hours per week (worked flexibly)

Are you ready to shape exceptional student experiences through vibrant and innovative commercial services?

Reading Students’ Union is seeking a progressive and values-driven Director of Commercial Services to provide strategic and hands-on leadership across all commercial services, helping to deliver outstanding spaces, services and experiences for the student community.

About Reading SU

Reading Students’ Union is an independent education charity led by, and for, students.

The Students’ Union is central to the University experience and works to support all aspects of student life for the 19,000 plus students studying at the University of Reading. Located in one of Britain’s top green spaces, the Students’ Union is an ambitious and diverse organisation, committed to supporting every student at Reading University in achieving personal success.

Reading SU sits at the heart of a thriving student community, with activities and initiatives inspired by students themselves. The Students’ Union is committed to promoting the interests and welfare of its members, representing their needs, and offering opportunities for personal development through a wide range of social, cultural, sporting and recreational activities.

This commitment to student experience also underpins the Union’s commercial activity. Reading Students’ Union’s venues, services and events are designed to be inclusive, welcoming and vibrant spaces where students can connect, feel a sense of belonging and create lasting memories. Guided by student insight, the commercial services play an important role in supporting the Union’s mission while enhancing student life across campus.

About the Role

Reading SU are thrilled to be searching for a Director of Commercial Services, a dynamic leader experienced in licensed trade, catering, events, and marketing. This role is not just about maintaining the status quo but about reimagining and diversifying the commercial services in line with student community needs.

The ideal candidate will be both strategic and hands-on, with an ability to develop Reading SU’s commercial services while also being involved in delivery of the operations.

The successful candidate will not necessarily come from the Higher Education sector but will be able to demonstrate a strong understanding of the trends, challenges and opportunities that shape student life and the Students’ Union sector. They will bring a sound understanding of charity governance and financial management, alongside the strategic and operational capability required to lead complex commercial services within a democratic, student-led organisation.

Reading Students’ Union offers an inclusive and engaging working environment and is passionate about developing its people. The organisation is committed to ensuring its workforce reflects the diversity of the community it serves, respecting individual identity and celebrating differences. Applications are encouraged from all candidates regardless of background, and Reading Students’ Union particularly welcomes applications from candidates from Black, Asian and Minority Ethnic backgrounds and from candidates with disabilities.

It’s a genuinely exciting time for Reading Students’ Union and we look forward to receiving your application.

Key Dates

Closing Date: Monday 9th February, 12pm
First Stage Interviews (Remote): 16th/17th February (TBC)
Final Interviews (In-person): w/c 23rd February tbc

Optional Q/A session with the CEO and Interim Commercial Director: Click here to register

How to Apply

Please click 'Apply' to be redirected to our website, where you can download the Candidate Information Pack and apply.

REF-226 086

ABOUT VIDERE

Videre is an award-winning, UK-registered NGO that exposes human rights abuses and holds perpetrators to account. We work directly with communities in stressed environments, equipping networks of activists and community leaders with the technology and training necessary to safely capture visual documentation of political violence, human rights violations, and other systemic abuses. Our aim is to ensure that the concerns and knowledge of affected communities drive advocacy, policy, and legal action. We currently have teams and partners in six countries and support staff in three further countries.

POSITION SUMMARY

The Security Manager is a critical role within Videre, reporting to the Chief Operating Officer. The postholder will lead the implementation and continuous improvement of Videre’s security risk management framework and processes. The role supports Videre’s own project teams as well as the work we do with partners, which includes training and accompaniment on human rights documentation and the security risk management necessary to do this work safely. The Security Manager will play a key role in strengthening organisational resilience, preparedness, and security culture across multiple countries and complex operating environments.

LOCATION

Nairobi, Kampala or Bangkok preferred. Remote applicants will be considered. Approximately 20 days travel per year expected.

COMPENSATION

Salary is dependent on location. The UK-equivalent salary from £55,000 to £60,000, plus pension contribution, will be converted using ICSC scales.

All staff receive:

• A minimum of 28 days leave
• Counselling and mental health support
• Annual wellbeing days

MAIN RESPONSIBILITIES

Security Risk Management

• Maintain and continuously improve Videre’s Security Risk Management framework, ensuring effective implementation across all operations.
• Lead the safety and security elements of the organisational Risk Register held by the Chief Operating Officer, ensuring senior leadership is regularly informed of key risks and mitigation strategies.
• Conduct regular Security Risk Assessments, in collaboration with relevant managers and teams, covering programme operations, partner locations, and other identified risk areas.
• Develop, maintain, and oversee the implementation of Safety and Security Management Plans and Standard Operating Procedures (SOPs), ensuring staff are appropriately briefed and familiar with their content.

Preparedness, Monitoring & Incident Response

• Lead scenario planning and preparedness activities for safety and security risk management.
• Provide proactive, practical safety security management advice, guidance and support to teams and partners.
• Lead the crisis management response to security incidents as required.
• Monitor security contexts, analyse trends, and share relevant information to support informed decision-making.

Training, Capacity Building & Culture

• Design and deliver security risk management training and capacity-building resources for staff and partners.
• Foster and embed a strong organisational security culture, promoting shared responsibility for safety and risk awareness.

External Engagement

• Manage Videre’s participation in security-related consortiums and networks, including the Global Interagency Security Forum.

SKILLS AND EXPERIENCE

Essential

• Fluency in written and spoken English and French.
• An understanding of risk management methodologies and experience applying them across multi-country teams.
• Experience in executing complex and sensitive security management responses.
• Strong communication and interpersonal skills, with the ability to communicate complex concepts clearly and effectively to diverse audiences, verbally and in writing.
• Experience of working directly with affected communities for sustained periods.
• Willingness to occasionally work extended hours during peak or emergency periods.
• Flexibility and adaptability to work in a fast-paced and dynamic environment, with the ability to respond to changing priorities and requirements.
• Commitment to promoting diversity, equity, and inclusion in all aspects of work.

Preferred:

• An understanding of human rights and a strong belief in their indivisibility and interdependence.
• Experience managing security challenges in difficult environments, including conflict zones.
• Experience leading security crisis management, including evacuation.  
• Additional language skills beyond English and French.
• Experience designing and delivering training or facilitating workshops.
• Strong technology / IT skills and/or aptitude.
• Experience with fundraising or confidence in public speaking and presenting.

APPLICATION PROCESS & TIMELINE

• Please apply via the link on our website: submit your CV (maximum two pages) and a Cover Letter (maximum 400 words) describing your suitability for this position.
• Applications will close on February 6, 2026.
• We intend to complete the recruitment process by the end of February 2026.
   

We are committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in the human rights sector and we are committed to doing what we can to correct this. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities that we serve. Therefore, we are particularly keen to receive applications from people who identify with minority and/or underrepresented groups (whether on the basis of race, ethnicity, gender, disability, age, religion, sexual orientation, gender identity or expression, or any other protected characteristic). We also value diversity in terms of personal and professional experience; believing that different ideas, perspectives and backgrounds create stronger and more creative working environments. We encourage applications even if you do not meet all of the requirements listed above.

the3million is the largest grassroots organisation for EU citizens in the UK, formed after the 2016 referendum to protect the rights of people who have made the UK their home. 

Our work ranges from organising EU citizens’ communities and informing people about their rights, to holding the Government to account on the implementation of the Withdrawal Agreement and advocating for social justice.

We are looking for an experienced and values-driven Community Organiser to lead the delivery of EU Voices, a project aimed at strengthening EU citizens’ communities in the UK through capacity building of civil society organisations (CSOs) and delivering a programme of engagement events and campaigns directly with EU citizens. 

The ideal candidate will be passionate about social justice and migrants’ rights, able to plan, deliver and evaluate community engagement events, while also playing a key role in liaising with CSOs and delivering a programme of capacity building activities, enabling networks to be more effective and strategic in making change happen. The role requires strong experience in community organising, participatory approaches and working with diverse, grassroots-led CSOs.

Key responsibilities

1. Community organising and civic engagement 

• Lead the planning, delivery and evaluation of the project’s community organising strategy, working closely with the3million’s other Community Organisers to deliver a cohesive programme of opportunities.
• Plan, organise and facilitate listening sessions with EU citizens’ communities in partnership with local grassroots organisations.
• Deliver outreach activities at cultural, educational and community events, including stalls promoting the project and voter registration drives.
• Design and facilitate intercultural dialogue events that build bridges between EU citizens and British residents.
• Ensure all community engagement activities are inclusive, participatory and grounded in lived experience.
• Work with the Communications Manager to effectively promote the project in the media and the3million’s website, newsletter and social media as appropriate.

2. Capacity building for CSOs 

• Lead the delivery of capacity building activities for EU citizens’ organisations, coordinating with fundraising, communications and anti-oppressive practices training providers.
• Work closely with grassroots CSOs providing one to one guidance and support, including on organising local engagement events.
• Support CSOs to deliver and implement community organising plans and deliver local outreach and campaigning events.

3. Coordination and project management

• Act as the main point of contact for the3million within the EU Voices consortium, working closely with the Project Coordinator and partners.
• Coordinate activities to ensure coherence, timely delivery and alignment with project objectives and indicators.
• Lead on project planning, internal coordination meetings, and risk management.
• Support monitoring, evaluation and learning processes, including the collection of qualitative and quantitative data from community activities.

4. Stakeholder engagement 

• Work with the Head of Policy and Advocacy to ensure community insights and grassroots priorities inform and lead the3million’s advocacy.
• Support the3million’s policy-focused webinars and engagement with UK and EU decision-makers.
• Build and maintain strong relationships with a wide network of external stakeholders including grassroots community leaders and CSOs. 

5. Reporting and documentation

• Lead on the3million’s narrative reporting for EU funders, including event reports, progress updates and evidence of impact.
• Ensure accurate documentation of activities, participant engagement and outcomes in line with EU funding and visibility requirements.
• Support the production of case studies, testimonials and stories of impact from participating CSOs. 

6. General responsibilities 

• Represent the views of the3million at events, conferences and in the media, as appropriate.
• Provide assistance in other areas of the3million’s work as and when deemed necessary by the CEO.

Person specifications

Knowledge and experience: 

• Significant experience (minimum 3 years) in community organising, grassroots mobilisation or community development.
• Proven experience working directly with EU citizens or other minoritised, racialised or migrant communities.
• Strong understanding of participatory, rights-based and inclusive organising approaches.
• Experience coordinating complex projects with multiple stakeholders and partners.
• Experience of working with people from different backgrounds, including different language skills, cultures/ethnicities, ages, etc. Comfortable interacting with people who hold different opinions with a view to build mutual understanding and solidarity.

Skills:

• Excellent facilitation skills (experience of running workshops, events, stakeholder meetings)
• Strong written and verbal communication skills, with experience producing funding reports, ability to write clear emails with compelling calls to action and the confidence to speak in public settings
• Familiarity with anti-oppression practices (which can include anti-racism, co-liberatory and intersectional principles) and ability to apply them in practice (centering the voices of racialised, minoritised and under-represented community members in project design and implementation)
• Strong administrative skills, time management and attention to detail, including the ability to set meeting agendas, keep records of volunteers/partners and to follow up on agreed actions

Personal attributes:

• A deep commitment to migrants’ rights and a passion for social justice
• Strong understanding of power, inequity and intersectionality, and how these shape participation and community engagement 
• Ability to work independently, managing competing priorities and thrive in a fast-paced environment
• A positive, proactive and solutions-oriented attitude, able to take initiative
• Willingness to travel across the UK

Desirable

• Experience working on EU-funded projects.
• Experience working with EU citizens’ communities or on post-Brexit rights issues.

Before you apply

One of the3million’s core values is equity - we are people led, we value diversity and are enriched by differences. We strive to listen to, engage with and represent the broadest range of people. 

We recognise our team is not currently representative of communities that experience racism and that our own ways of working may replicate wider societal oppression and injustices. We are actively working towards becoming an anti-oppressive organisation, including taking steps to create a more inclusive recruitment process.

You may not have worked in an organisation whose focus is campaigning for migrants’ rights. Or you may have experience in a grassroots setting which is not formalised. Please still consider applying as many other settings offer transferable skills.

If you are from a background that is underrepresented in the migration sector - for example you are from a community that experiences racism, or you have lived experience of migration, or you are a disabled person, or you did not go to University or had free school meals as a child - we strongly encourage you to apply.

We believe our work will be stronger with greater diversity. the3million welcomes the whole person to work, and we understand that each of us brings our experiences, our backgrounds and our own unique lens to what we do.

We are part of the Experts by Experience Employment Initiative. The network supports inclusive recruitment of people with lived experience of the UK asylum or immigration system. If this is your experience, you can find useful resources on their website.

Working conditions 

Position: 4 days / week 
Duration: three years contract, with possibility of extension, subject to funding 
Salary: £38,419
Location: London, UK. Majority home working. Travel will be required - majority within the UK, in addition to trips to Brussels and Rome (all travel expenses covered)
Benefits: 28 days holiday + birthday, bank holidays, contributory pension scheme, flexible working patterns.
Reporting to: CEO

About applying 

Apply by submitting an up to date CV and cover letter, detailing your motivations for applying for this post and how your skills, knowledge and experience fit the person specifications of the role. Please note we will not be reviewing applications which do not include a detailed cover letter.

Global Financial Controller | £80,000 - £100,000 + Benefits | London Hybrid | Permanent

For a large, global NGO, we are recruiting a Global Financial Controller. Reporting to the Global CFO, the Global FInancial Controller will join during a period of transformation to lead the development and delivery of financial systems, processes and controls supporting global operations, drive compliance, and enable informed decision-making. This is a key leadership role which will have strategic oversight of global transactions, and audits, procurement, finance systems and compliance. The Global Financial Controller will shape and implement the global financial framework, and will maintain first-class governance, transparency, and accountability.

Main Duties:

• Design and lead improvements for the generation of timely and accurate year-end statutory financial statements
• Influence and oversee implementation of external and internal audit processes, and lead the global responses to audit requests
• Support the Global CFO with preparation of Board and Trustee reports
• Design and manage financial systems for the management of global transactions, and timesheet management systems
• Design and manage accounting systems to consolidate accounts for the Charity Group
• Oversee and implement systems and processes to ensure compliance with UK VAT, PAYE and Gift Aid
• Oversee all Statutory Reporting and Compliance, including requirements of the UK Charities Commission, HMRC, and US IRS and Donors.
• Design and implement procurement policies, and vendor management solutions
• Review and update all policies and procedures relating to SORP guidelines, financial frameworks, processes and systems across financial strategy, internal resources and donor requirements
• Work with the Director of FP&A and Global Donor Reporting Manager on budgeting processes
• Design and oversee robust month-end and year-end closure procedures
• Design and oversee implementation of treasury and investment management systems, and risk-based forex management systems
• Review and sign-off monthly payroll transactions ensure compliance with HMRC.
• Lead, motivate and manage a team of highly performing staff, and champion change across the team and the adoption of new ways of working

Person Specification:

• Qualified Accountant, ideally with strong knowledge of UK Charities Commission, SORP, and other statutory requirements including Charities VAT
• Experience or change, transformation, and turnaround
• Ideally, strong experience of withing across the NGO and Charity sector, ideally with an international and global footprint
• Experience of working with global systems and processes including multicurrency
• Ideally, restricted and unrestricted funding experience
• Strong leadership skills - both with direct reports and wider indirect stakeholder groups

________

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Role Overview:
The Talent Set are delighted to partner with Lesley Hynes Fundraising (LHF), a highly regarded fundraising consultancy specialising in charitable trusts and foundations. Led by founder and Managing Director Lesley Hynes, who brings over 30 years’ specialist experience, LHF works in close partnership with inspiring charities across the UK, delivering expert strategy and hands-on fundraising that creates real impact across causes including social justice, health inequalities, environmental protection and community support.

This Trusts Fundraiser role offers an exciting opportunity to join a collaborative, fully remote team with a long-standing track record of delivering exceptional service to charity clients. The postholder will deliver vital trusts and foundations fundraising across a diverse range of causes, contributing to the highest standards of fundraising practice within a supportive, ambitious and growth-oriented environment that values creativity, expertise and professional development.

Key Responsibilities:

• Develop and implement strategies to maximise trust and foundation income for client charities.
• Conduct detailed prospect research and maintain accurate records of funding opportunities.
• Prepare compelling grant applications and assist with funder reports and monitoring requirements.
• Support the organisation of events and attend external meetings with trust and foundation representatives as needed.
• Contribute to team capacity by providing expertise and additional support to colleagues.
• Maintain accurate client and fundraising data in line with GDPR and data protection legislation.
• Assist the MD in ensuring compliance with all relevant fundraising regulations.
• Keep up to date with trust landscape developments and fundraising best practices.
• Support business development activities, including website and social media updates.

Person Specification:

• Proven experience (minimum three years) in trust and foundation fundraising, ideally within small/medium charities.
• Track record of securing grants of £300,000+ annually.
• Ability to build and manage relationships with key funders and stakeholders.
• Exceptional written and verbal communication skills, with strong attention to detail.
• Skilled in research, data management, and analytical tasks.
• Capacity to interpret complex financial and grant information.
• Organised with good time management and the ability to work independently under deadlines.
• Strong interpersonal skills to collaborate effectively with diverse teams and clients.

What’s on Offer:

• Salary: £34,000-£44,000
• Location: Remote
• Contract: Permanent
• Fantastic Benefits Include: 5% employer pension, Healthcare Cash Plan, annual wellbeing budget and regular investment into training & personal development

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Diocese of St Edmundsbury and Ipswich, Ipswich, IP1 1UQ

Diocesan Director of Education

£75k-£79k per annum

Full-time – 35 hours per week

Permanent appointment from September 2026

Our mission is to support the 87 Church of England schools throughout Suffolk. As a diocese, we work closely with our schools which, together, educate 14,000 pupils. We are looking for an experienced education professional with successful senior leadership experience to lead our team from September, following the retirement of the current postholder. Based in Ipswich, but with travel throughout Suffolk, this post is both rewarding and varied and involves:

· Providing a range of support, training and advice to Headteachers and Governors

· Leading a small and highly effective team

· Leading the work of the Diocesan Board of Education, developing policy as the national education landscape changes

· Promoting education in Suffolk and representing the diocese as the lead on education

· Working across the diocese more widely as a senior member of diocesan staff

· Working with the Department for Education and local authority on a range of school issues

· Working as part of a strong and supportive network of national and regional Directors of Education and with the Church of England’s National Society for Education on policy development and issues

If you love schools and can demonstrate the following criteria we would love to hear from you:

· Successful experience as a senior leader in education

· Collaborative leadership and management skills

· The ability to think strategically and solve problems creatively

· A deep commitment to Church of England schools

We are an equal opportunities employer and we are committed to safeguarding and promoting the welfare of children. All post holders and volunteers are expected to share this commitment. The successful candidate will be subject to an enhanced DBS check.

Closing date: 9th February 2026 at 5pm

Interview date: 2nd March 2026

Our partner, an established UK charity with a focus on fighting poverty by transforming access to health care services in lower- and middle-income countries in Africa seeks a highly dynamic individual for a one-year fixed-term contract, with the possibility of an extension. The position is part of the management team, and the post holder will be expected to lead on the financial accounting, management accounting, and budgeting for the organisation as well as taking forward some strategic finance and operations projects as we expand our programmes in existing countries. The individual will also be expected to support the Co-CEOs with administrative, compliance and IT related tasks.

Finance
•Maintain a strong control environment, ensuring accounting records are complete and accurate.
Financial accounting
•Prepare annual statutory accounts in accordance with SORP 2015.
•Prepare for the annual external audit and host auditors ensuring the audit process runs smoothly. This includes supporting  country offices in hosting their respective audits.
•Ensure annual statutory accounts are finalised and submitted to Companies House and the Charity Commission by the appropriate deadlines.

Management accounting
•Coordinate the month-end process with the Finance Officer (UK) and Programme Finance Lead, and review transaction postings.
•Prepare monthly management accounts with cash flow forecasts, modifying the format as needed to suit the preferences of senior management and the Board of Trustees.
•Prepare the annual organisational budget and mid-year reforecast.
•Improve existing budget templates to enable straightforward and transparent budgeting for donors.
Support to country offices
•Collaborate with the Programme Finance Lead on a monthly basis to reconcile intercompany accounts, ensuring that reconciling items are cleared promptly.
•Support country office teams in fulfilling any reporting and financial compliance requirements.
•Conduct internal process reviews (internal audits) of country offices where required.
•Review the bi-weekly payment runs for the UK office and the monthly country office fund requests, ensuring cash flow planning is in place for these payments.
•Ensure asset registers are maintained appropriately.

Administration
•Support staff in conducting procurement in line with our procurement policy.
•Assist with preparation for quarterly Board meetings.
•Support office management tasks.

Other
Review and develop existing policies and procedures (e.g. the Finance Manual).

Please note: Salary of £40k offered for 4 days per week ie £50,000 pro rata.

Hybrid · London (1 - 2 days per week in office)

Closing date: 23:59pm, Sunday 8th February 2026

Interview date: 1st stage interviews w/c 23rd February 2026

Finance underpins everything we do at B Lab UK. As we continue to grow the B Corp movement, the way we manage our resources, systems and financial insight matters more than ever. As Finance Manager, you’ll be at the heart of that work — ensuring strong financial operations, robust controls and clear reporting that enable our teams to make confident, values-led decisions.

This is a role for someone who enjoys combining technical expertise with collaboration and purpose. You’ll work closely with colleagues across the organisation, acting as a trusted finance partner while continuously improving how we plan, report and operate. In return, you’ll have the opportunity to help shape a financially resilient organisation that exists to use business as a force for good.

B Lab UK is part of the global B Corp movement, with the mission to inspire and enable people to use business as a force for good. Certified B Corps seek to redefine success in business by putting social and environmental impact on a par with profit. There are now over 10,000 B Corps spanning 102 countries and 160+ sectors, with many well-known brands including Patagonia, The Guardian, Giff Gaff and Divine Chocolate. 2,700 of those businesses are in the UK.

As Finance Manager, you’ll lead the day-to-day finance operations at B Lab UK, ensuring high-quality financial reporting, strong controls and effective oversight of transactional finance. Reporting to the Head of Finance, you’ll oversee our outsourced accounting service, manage our in-house Accounts Receivable function, and play a key role in budgeting, forecasting, audit and financial planning.

Working collaboratively as a strategic partner, you’ll help embed efficient and effective ways of working that support organisational growth, sustainability and impact.

What you’ll be doing

• Managing and liaising with our outsourced accounting service to ensure accurate and timely financial records.

• Overseeing invoicing, income collection and aged debt reporting.

• Preparing monthly management accounts, including analysis and narrative for budget-holders and the Leadership Team.

• Developing and maintaining financial procedures and controls to protect B Lab UK’s assets.

• Supporting financial planning, including budgeting, forecasting and financial modelling.

• Providing clear financial insight to support strategic and operational decision-making.

• Supporting the annual audit process and statutory accounts under Charity SORP.

• Line managing the Senior Finance Officer and Credit Controller, supporting their development and performance.

• Contributing to Finance & Operations projects, including systems and process improvements.

The kind of things we’re looking for…

• A qualified accountant (ACCA, CIMA or equivalent experience) who is committed to ongoing professional development and raising the bar in their practice.

• Strong experience preparing management accounts and confidently explaining financial information to non-finance colleagues in a clear, supportive way.

• Demonstrable experience establishing, improving and maintaining robust financial controls and processes.

• Experience of budgeting, forecasting and financial modelling, with an improvement-focused approach that looks beyond the status quo.

• A solid understanding of charity finance, including statutory accounts, VAT and audit processes (or the motivation and capability to develop this quickly).

• Proven ability to line manage and support a small team, bringing out the best in others and fostering collaboration.

• Strong communication skills, with the confidence and integrity to guide stakeholders through complex financial matters.

• An analytical, solutions-focused mindset, with experience developing systems or processes that help teams go further together.

• A clear commitment to justice, equity, diversity and inclusion, and to being a force for good through your work.

• A belief in the power of finance and business to contribute to a more just, inclusive and sustainable future.

Candidates must be able to demonstrate their eligibility to work in the UK (we are not able to provide visa sponsorship).

Visit our career site to learn about the application journey you can expect and for full guidance and support on making your application. You can also read about the great colleague benefits available if you join our team.

It is important to us that we have a recruitment process whereby everyone is able to be their best. If you have a disability/long-term health condition, and require a reasonable adjustment that would enable you to fully participate in any stage of the recruitment process, please let us know. 

B Lab believes an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring themselves to work by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.

Property Services Repairs Reporting Coordinator

A place to make things happen

Location: Bradford/Peterborough/Stockton/Burnley or Camberley, Hybrid with travel to Accent offices as required.
Salary: £31,313 per annum
Contract Type: Permanent
Hours: 35 hours per week, Monday – Friday 9am to 5pm

We believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time.

We’re also proud to be at the forefront of change. We’re on a journey of transformation, finding new ways to support our customers - and our people.

If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you at Accent.

About the role

As our Repairs Reporting Coordinator, you’ll be the go-to person for transforming raw data into meaningful insights that improve the way we deliver repairs services. You’ll:

• Analyse repairs performance data and produce clear, actionable reports - weekly, monthly, and beyond.
• Track key metrics like volumes, work in progress (WIP), and overdue repairs across national and regional levels.
• Work closely with contractors and internal teams to ensure accuracy and drive improvements.
• Move beyond reactive reporting – help us spot trends, identify opportunities, and shape a proactive approach to repairs.
• Support the integrity of our reporting systems and resolve any issues quickly.

Why join us?

Your work will directly influence contractor performance and customer satisfaction, making a real difference to the communities we serve. This is more than a reporting role – it’s a chance to shape how we deliver repairs and improve lives. You’ll work closely with our responsive repairs teams, bringing a fresh outlook and ensuring your ideas matter and your work has purpose.

Salary

The spot salary for this post is £31,313 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you

• Proven experience in a maintenance/responsive repairs management environment.
• Proficient in advanced Excel, including PivotTables, VLOOKUP/XLOOKUP, array formulas, handling large datasets (100k rows), building reports from scratch with charts, and ideally experience with Macros, VBA, and Power Query for automation.
• Awareness of payment processes, invoice management, and reconciliation.
• Ability to analyse and manipulate data, and present clear, concise reports.
• Excellent organisational, communication, and prioritisation skills.
• Ability to work collaboratively with internal and external teams to improve service delivery.
• Numeracy and literacy skills with the confidence to use housing management and operational software.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) – an extra day to celebrate your birthday and the option to purchase more – a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future – with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

We’re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Repairs Performance Analyst, Property Services, Reporting Officer, Repairs Data Analyst, Asset Management Reporting Coordinator, Property Services Performance Officer, Responsive Repairs Analyst, Repairs Performance Coordinator, Housing Repairs Reporting Analyst, Property Maintenance Performance Officer, Repairs Information Analyst, Property Services Data Coordinator, Asset & Repairs Reporting Officer, Housing Performance Analyst (Repairs, Property Services Business Analyst

REF-226 043

London-based contract with the option of hybrid working between the office and home.

About the role

We are looking for an experienced and creative HR Engagement Coordinator to help us strengthen engagement, culture and communication across our hybrid workforce.

The is a hands-on role that role sits within a friendly, close-knit HR & OD team of four, working collaboratively to deliver engaging communication, culture and engagement initiatives that help our people feel connected, included and supported to do their best work. Working closely with colleagues across the organisation, the postholder takes the lead on internal engagement activities, creating clear and consistent communication that encourages collaboration and participation.

The role plays a central part in organising our annual all-colleague event, working directly with our CEO on the logistics and programme for the day. Alongside this, the HR Engagement Coordinator provides important coordination across a wide range of HR & OD projects and workstreams, helping to bring together varied roles and responsibilities into a clear, joined-up approach.

By leading on HR communications and staff engagement, the role helps bridge the gap between the HR & OD team and the wider organisation, ensuring colleagues understand what we are working on, why it matters, and how they can get involved. Through regular updates and thoughtful engagement, the role supports visible progress, keeps work on track, and helps our people stay connected to the work that shapes their experience at CSP.

Working arrangements

Hybrid working

The CSP operates a hybrid working model, allowing employees to work between their home and the office. While we do not stipulate the number of days in the office, employees can decide, through discussions with their line managers, how, when, and where they work best, balancing the needs of the CSP, the team, and themselves. Employees are still expected to attend the office for in-person meetings when required for their role and the organisation. Homeworking is subject to meeting homeworking assessment requirements, which include a minimum broadband speed of 18Mbps and a dedicated space to work from.

Flexible working

We currently have employees working part-time, job share, compressed hours, adjusted start and finish times, and other non-standard working patterns. We are open to considering alternative arrangements and would welcome discussion with successful candidates about any specific flexibility they may require, subject to organisational needs.

Why work for the Chartered Society of Physiotherapy?

The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 67,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.

At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to deliver the best possible outcomes for our members. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. 

Closing date: 10am, 4 February 2026.

Shortlisting outcome: W/C 16th February 2026.

Interview date: 25th February 2026 (in person at the CSP London office).

Harris Hill is delighted to be working in partnership with Internet Matters to recruit an exceptional Strategy & Fundraising Director to lead commercial growth and help shape a safer digital world for children.

Salary: £80,000 – £85,000
Location: Hybrid – Blackfriars, London (2 days office-based per week)
Contract: Permanent, full-time

Internet Matters is a not-for-profit organisation dedicated to helping families keep children safe online. Founded by BT, Sky, TalkTalk and Virgin Media O2, and now supported by partners including TikTok, Samsung and Roblox, the organisation is a trusted voice in online safety, reaching over 10 million users globally each year.

This is a pivotal leadership role, reporting directly to the CEO and sitting on the senior management team. You will lead the organisation’s commercial and fundraising strategy, ensuring long-term financial sustainability while driving innovative partnerships and funding opportunities across corporate, grant, philanthropic and international income streams.

Key responsibilities include:

• Developing and leading Internet Matters’ overall commercial and fundraising strategy
• Growing and managing a high-value partnership pipeline with major commercial organisations
• Creating compelling partnership propositions aligned with mission and partner goals
• Identifying and securing grant, project and philanthropic funding opportunities
• Leading strategic initiatives from concept through to delivery
• Working closely with internal teams across Digital & Content, Research & Policy and Partnerships & Marketing

We are seeking a commercially astute and strategic leader with:

• Significant experience in strategy, planning or commercial development roles
• A strong track record of delivering material income growth or commercial impact
• Exceptional relationship-building and influencing skills at senior levels
• Experience developing propositions, business cases and pricing models
• A collaborative leadership style suited to a small, agile and mission-driven organisation

Experience in corporate fundraising or social impact partnerships is desirable but not essential. What matters most is your ability to think creatively, build meaningful partnerships and drive sustainable growth in support of a powerful social mission.

In return, you will join a respected and influential organisation at a time of growing national and global relevance, with the opportunity to work alongside some of the world’s largest consumer brands on critical issues affecting children’s wellbeing online.

For the full job pack, please send your CV to

Deadline: Wednesday 18th February at 9am

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Job term            Permanent, Part time, three days a week (0.75FTE)

Salary                £86,400 FTE (£64,800 for 24 hours per week) plus attractive benefits

Based                Hybrid. One day in office in London SW4 and two days remote. Fully remote and international candidates will also be considered.

Reports to           Executive Director

Alliance Publishing Trust (APT) aims to facilitate the exchange of ideas among people in philanthropy working for social change. We aspire to contribute to building an effective, accountable and thriving philanthropy field by being a ‘critical friend’ to philanthropy worldwide.

To do this we produce Alliance magazine, the leading quarterly publication for philanthropy and social investment worldwide and respected in the sector for thirty years. Each issue provides a special in-depth feature on a key aspect of philanthropy and social investment, with contributors from around the world and expert guest editors as well as interviews, news and book reviews.

We also produce over 700 items of digital content per year: providing premium interviews and articles published exclusively every Tuesday; daily free-to-read news, conference reports and a space for thinking, debate and peer exchange among philanthropy practitioners worldwide; weekly coverage of climate and gender philanthropy, monthly columns and more. In addition to written content, we convene 24 events a year to discuss the latest topics in philanthropy with speakers and attendees across the globe. 

With a core staff team based in London, valued freelance support and a team of representatives around the world, we work with the leading organisations and practitioners worldwide to deliver our charitable mission. APT aims to create a culture of collective involvement where all team members can contribute to both the direction and processes of the organisation. We aim to be a fluid organisation, being able to introduce new ideas in quick time, enabling us to punch above our weight and deliver impact at a level beyond our size. We have an outstanding team in place and are in a positive period of growth as we continue to deliver our long term strategy for 2030 and begin to create plans for beyond. APT is proud to be both an accredited Living Wage Employer and 4-Day Week Employer.

Opportunity

As Alliance celebrates its 30th anniversary we are currently seeking a curious, motivated and collaborative individual to join us in the new role of Director of Philanthropy Knowledge. This externally-facing senior role would suit experienced candidates with a passionate interest in philanthropy and with a truly global mindset. Candidates should be eager to both learn about and examine philanthropic giving in all forms and in all contexts.

Building on the strong position of the organisation you will play a key role in shaping the organisational strategy and direction  in the years ahead through the knowledge and insights you will develop and maintain. To excel in this role, you will need to be able to forge positive professional relationships with senior leaders, both at large global institutions and small grassroots organisations.

Summary of main duties and responsibilities

The Director of Philanthropy Knowledge’s principal responsibilities are to keep up-to-date with the developments of the global philanthropy sector; be a proactive knowledge resource for the editorial team; build and maintain a strong network of relationships with key individuals and organisations on every continent; and to work with the Executive Director on generating philanthropic funding and support in line with APT’s strategy.

Knowledge

• Develop expansive knowledge of the global philanthropy sector, the people and organisations in that space, and to keep up with the latest trends and developments
• Maintain this knowledge through reading, research and global event attendance
• Ensure that this knowledge is built on hearing from a broad range of diverse voices and perspectives
• Share this knowledge with the in-house editorial team to help shape the editorial strategy, the publication’s understanding of the sector, and the Alliance event programme
• Share this knowledge with the sector through commentary including written contributions for Alliance and speaking at sector events

Relationship building

• Build and maintain a strong network of relationships with key individuals and organisations on every continent
• Be confident and comfortable to meet with the senior leaders of the sector to learn about their work.
• Be able to connect with leaders from a variety of cultures and contexts
• Attend relevant worldwide conferences and events to connect with key individuals and look for opportunities for how they may contribute towards Alliance’s mission. Eg; as guest editors, contributors, members of the Editorial Advisory Council, or in other forms of organisational partnership with Alliance.

Philanthropic funding & support

• Steward existing relationships with key core funders and sponsors of Alliance
• Ensure grant requirements are positively delivered in good time
• Work with the Executive Director to identify and approach potential funders – both core and project - and sponsors of Alliance
• Ensure that APT’s philanthropic support grows in line with APT’s fundraising goals to match its strategy and plans

General

• Manage a personal travel budget  to support the three core areas above
• Meet staff regularly to ensure seamless input into editorial and organisational plans
• Be an active team member, contributing ideas to the long-term development of Alliance
• Work on required tasks relating to any other APT projects

Person specification

Essential

• Excellent knowledge and understanding of the global philanthropy sector and the people and organisations active within it
• Strong existing personal network of people and organisations working within philanthropy
• Strong communication skills and a proven track record of building and maintaining positive professional relationships
• Experience of generating philanthropic support for charitable projects and stewarding the associated relationships

Desired

• High levels of organisation and ability to manage own workload
• Experience of public speaking and/or writing in a professional capacity
• Proficiency in a second language

Benefits

Alliance Publishing Trust is committed to a happy and healthy place to work. We offer extensive benefits to UK employees including but not limited to:

• Four-day work week
• Flexible working, both in terms of times and location
• Equivalent of 7 weeks of annual leave (including Bank Holidays) rising to 8 weeks depending on service
• Enhanced pension
• Life assurance
• Enhanced occupational sick pay
• Leading enhanced parental policies
• Critical illness insurance
• Health cash plan for services and items such as dental and opticians
• Monthly physical wellbeing stipend
• Mental wellbeing support app
• Interest free season ticket loan
• Interest free tenancy deposit loan
• Travel insurance
• Employee volunteering day

Application Process

Deadline for application:  Friday 06 February 2026, 17:00pm (UK time)

Please submit your CV and covering letter via the Charity Jobs portal. In your cover letter you should address your suitability for this role based on the relevant skills and experience outlined in this job description. Please also state where you saw the job vacancy.

Interviews will be held on the week beginning Monday 16 February (in-person preferred but remote options available). Shortlisted candidates will be notified and invited by email prior. We are a small organisation and only successful interview candidates will be contacted.

Anticipated start date: 11 May 2026 but open to an earlier start date should availability allow. A job offer will be subject to a right to work check and the receipt of at least two satisfactory references.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during application process, we'll be happy to make reasonable adjustments to enable you to perform at your best. As part of our ongoing commitment to an accessible recruitment process, applicants are encouraged to contact APT to discuss any support or assistance they may have during the application process. Please email vanessa at vanessa@alliancemagazine dot org in the first instance.

A place to create moments that matter

Salary: £30,878 per annum
Location: Peterborough, Hybrid (3 days in the office)
Contract Type: Permanent
Hours: Permanent, 35 hours per week, Monday - Friday between 8am and 6pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven’t gone as expected and helping turn difficult moments into positive outcomes.

You’ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported.

You’ll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You’ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach.

By following our policies and using your insight to spot learning opportunities, you’ll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won’t just resolve complaints - it will help shape better services for the future.
If you’re empathetic, organised, a strong communicator and passionate about providing great customer experiences, we’d love to hear from you.

Salary

The spot salary for the Complaints Resolution Partner post is £30,878 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

About you

• You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman.
• You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially.
• As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes.
• Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis.
• Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.

Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc.

REF-226 303

• £46,000 + Benefits
• Central London
• Fully on-site - flexible hours - Term Time 09:00 -16:30 School holidays 09:00 -16:00
• Interviews to be held on the 3rd or the 5th of February
• Closing date for applications - Thursday the 5th of February 2026.
• Interview date: Monday 9th February 2026
• Job reff 4763524

You will be part of a warm, supportive and forward-thinking community dedicated to nurturing young people academically, emotionally and spiritually. Seeking an ambitious, relationship-driven Development Manager to lead and grow our fundraising, community engagement, and alumni relations activity across our family of schools. This is an exciting opportunity to join a values-led educational trust and play a strategic role in supporting life-changing bursaries, major development projects, and the flourishing of our parent and alumni communities. Working closely with the COO, Heads, Governors, and our dedicated volunteer networks, you will champion a culture of philanthropy, belonging, and long-term support for our schools.

As Development Manager, you will:

• Lead the Fundraising Strategy - Design and deliver a long-term fundraising strategy, with a particular focus on bursaries and capital projects
• Build and nurture relationships with donors and prospects
• Develop a strong, sustainable donor pipeline
• Monitor fundraising performance and share regular progress updates with senior leaders.
• Line manage the Development Assistant
• Grow Our Alumni & Parent Communities
• Create a vibrant alumni programme shaped around events, storytelling, and engagement opportunities
• Oversee alumni data management and ensure GDPR compliance
• Coordinate high-quality alumni communications, reunions, and digital content
• Support & Empower Volunteers
• Act as the main liaison for parent-led groups, providing guidance and partnership
• Support community events such as fairs, auctions, uniform sales and fundraising initiatives
• Deliver Inspiring Communications & Events
• Work with Marketing to champion development of stories across digital and print channels
• Produce engaging content that demonstrates the impact of giving
• Plan and deliver stewardship and cultivation events, including receptions, legacy gatherings and giving campaigns.
• Oversee development administration, correspondence, databases, and budgets

About You

• Proven success in fundraising, development, alumni relations or stakeholder engagement
• Exceptional interpersonal and relationship-building skills
• Strong written and verbal communication, including ability to create persuasive content
• Experience managing multiple projects strategically and efficiently
• Confident using CRM systems and working with donor/alumni data
• Experience leading or mentoring staff
• A proactive, collaborative approach with the ability to work independently
• Experience working with senior leadership or major donors
• Knowledge of GDPR and charity sector compliance
• Understanding of donor stewardship, major gifts or planned giving

If this role is of interest, please apply ASAP with an up-to-date word version of your CV highlighting all your relevant experience. Please do feel free to get in contact to discuss this role in detail or if you have any queries.

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