Supporter services officer jobs

Are you a marketing professional who is passionate about turning data into actionable insights?
We’re looking for a Customer Insight Officer, who will conduct qualitative and quantitative market research to understand the motivations, behaviours and needs of our customers.

What does this role do?
As Customer Insight Officer, you will:

• design and execute mixed method research projects, from quantitative surveys to focus groups, you’ll delve into our customer base to understand their behaviours,
• combine this research with existing data from internal and external sources, to pull together clear narratives that help us understand our customers,
• present insights to key stakeholders, distilling complex data into concise, actionable insights, that drive decision-making,
• use this data to contribute to the development of customer personas and journeys, working closely with colleagues in the Customer Journey team,
• support the management of our brand tracker.

Interviews for this role are provisionally scheduled for week commencing 10th August 2026, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll need some experience in a consumer, audience or market research role, with strong analytical and interpretative skills to draw significant insights from data. You’ll need some experience across qualitative and quantitative methods, such as running focus groups, or software and analytics tools. You’ll need experience of managing research projects from planning to execution, and we're particularly interested in hearing from candidates who have training or experience in trauma-informed research practice.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

An exciting opportunity for an Events Fundraising Assistant has arisen at the London Legal Support Trust. 

The London Legal Support Trust is an independent charity that raises funds for free legal advice services in London and the South East. We support free legal advice centres across London and the South East through the provision of grant funding, supporting sector infrastructure, helping agencies reduce costs and save money via pro bono or discounted schemes.

We are looking for an enthusiastic and organised Events & Fundraising Assistant to help deliver our growing programme of own brand mass participation events and third-party challenge events. Access to justice is at the heart of our fundraising events, and the Events & Fundraising Assistant is a vital part of the team delivering the world's largest one day gathering of lawyers at the London Legal Walk.

You will help with supporter communications, event administration, logistics and event delivery, supporter enquiries and fundraising stewardship ensuring each participant feels inspired and thanked for their contribution to supporting frontline free legal advice charities. 

Job description

The Events & Fundraising Assistant helps to improve, develop and organise our events, including the London Legal Walk, Great Legal Bake, Great Legal Quiz and many more across London and the South East. You will work to maintain contact with our wide network of dedicated supporters, keeping our database up-to-date with contact and event information, and support with the on the day delivery of the event. You will update our website and produce content for printed materials to promote our events programme, and assist with the recruitment and management of volunteers.

Main duties and responsibilities (see recruitment pack for more detail)

• Maintain and build on existing LLST fundraising events through supporting delivery - managing sign ups, responding to enquries, drafting event materials and correspondence with supporters.

• Attend, help at and supervise events including registration, set-up, pack-down and stakeholder management.

• Improve and maintain LLST's website and online presence on LLST's social media chanels.
• Administrative duties inlcuding data entry and income processing.
• General support, ensuring LLST’s activities comply with charity, company and general law.

About you

Essential criteria

· Enthusiasm for the cause and our work; commitment to social justice and equal opportunities for all 

· Excellent interpersonal skills, including written and oral communications skills

· Confidence with IT including Microsoft Office suite

· Excellent attention to detail

· Ability to work well under pressure; strong organisational skills to work in a busy environment with competing demands

· Proven ability to communicate with a wide range of people and to liaise effectively with other organisations

· Highly motivated, with ability to work on own initiative and as part of a small team

· Flexibility and willingness to learn new skills

· Professional, reliable and responsible

· Ability to work outside office hours as required (with time off in lieu), particularly in the build up to events, on the days of events and in other busy periods

· A positive attitude to problem solving and finding new solutions

Desireable criteria

· Experience of event co-ordination

· Experience of using social media for business

· Knowledge and understanding of Salesforce

· Experience of using social media platforms

Timetable

Closing date: 23 August 2026, 11:30pm (or until sufficient applications received)

Please note applications will be considered on a rolling basis and we may close for applications in advance of the above date if a suitable appointment is made. 

The successful appointment is subject to satisfactory written references and right to work checks.

We're looking for people who genuinely want to make a difference. You don't need to have worked in money advice before. If you're an excellent communicator, a natural problem solver and enjoy working with people, we'll provide the training and support you need to succeed. This role is about much more than providing advice. It's about building trusted relationships with people who may be experiencing financial hardship, poor mental or physical health, trauma, disability, homelessness, digital exclusion or other barriers that make accessing traditional services difficult. If you're compassionate, resilient, organised and committed to helping people rebuild their confidence and financial stability, we'd love to hear from you.

Job Purpose:

The Client Liaison Officers are the first point of contact for individuals referred into the Crisis & Resilience Service and play a vital role in ensuring people receive timely, compassionate and person-centred support. Acting as the gateway into the service, you will build trusted relationships from the very first contact, undertaking holistic assessments to understand not only an individual's financial situation but the wider circumstances affecting their wellbeing and resilience.

You will respond quickly to people experiencing financial hardship or crisis, helping to stabilise their immediate situation through income maximisation, welfare benefits advice, crisis planning and practical support. Working closely with partner organisations, you will ensure every client is connected to the right support at the right time through a coordinated 'no wrong door' approach. You will maintain regular contact with clients throughout their journey, preventing disengagement and ensuring individuals feel supported whilst awaiting ongoing casework. Through empathy, knowledge and flexibility you will remove barriers to engagement, helping clients prepare for specialist advice and supporting them to build the confidence and skills needed for long-term financial resilience.

The role combines triage, welfare benefits advice, crisis intervention, client engagement and case coordination to provide an accessible, responsive and trauma-informed service for some of the most vulnerable people in the community.

Main Duties and Responsibilities

Client Engagement and Triage

· Act as the first point of contact for all referrals into the Crisis & Resilience Service.

· Contact new referrals promptly, normally within one working day wherever possible.

· Build positive, trusting relationships from the first interaction.

· Complete holistic needs assessments to understand each client's circumstances, priorities and support needs.

· Identify risks relating to homelessness, utility disconnection, enforcement action, safeguarding and financial crisis.

· Assess barriers to engagement including poor mental health, disability, trauma, digital exclusion, literacy, caring responsibilities and rural isolation.

· Undertake and maintain appropriate risk assessments, including those relating to lone working, to support and safeguard the health, safety and wellbeing of clients and staff.

· Agree preferred communication methods with each client and tailor support accordingly.

Crisis Intervention

Provide immediate practical support to help stabilise clients experiencing financial hardship by:

· Maximising household income through welfare benefits advice and applications.

· Supporting Crisis Fund applications where appropriate.

· Completing benefit entitlement calculations.

· Assisting clients to gather supporting evidence.

· Developing emergency budgets.

· Identifying priority debts.

· Negotiating with priority creditors where appropriate.

· Supporting Breathing Space applications.

· Protecting essential services including fuel and housing.

· Arranging emergency support including food, fuel and other crisis assistance where available.

Aim to stabilise urgent situations within three working days wherever possible.

Welfare Benefits Advice

· Provide high-quality welfare benefits information and advice.

· Complete benefit entitlement checks.

· Support new claims and changes of circumstances.

· Assist clients with mandatory reconsiderations and appeals where appropriate.

· Identify opportunities to maximise household income.

· Keep knowledge of welfare benefits legislation up to date.

Client Journey and Case Coordination

· Allocate clients to the most appropriate adviser based on complexity and need.

· Maintain oversight of client journeys.

· Ensure no client disengages or is lost within the system.

· Maintain regular contact with clients awaiting specialist advice.

· Support clients to engage with "Get Advice Ready" sessions to help clients prepare documentation and understand the advice process.

· Make warm referrals to partner organisations with client consent.

· Support seamless transitions between crisis intervention and longer-term casework.

Outreach and Accessibility

· Deliver support flexibly through telephone, video, secure digital communication, outreach venues and home visits where appropriate.

· Remove barriers preventing individuals from accessing advice.

· Adapt communication styles to meet individual needs.

· Promote financial education opportunities and encourage participation where appropriate.

Partnership Working

· Develop positive working relationships with partner organisations.

· Liaise with statutory agencies including housing, adult social care, DWP and health services.

· Attend multi-agency meetings where appropriate.

· Promote the "No Wrong Door" approach to service delivery.

Systems, Recording and Compliance

· Maintain accurate and timely case records using AdvicePro.

· Complete all monitoring requirements.

· Record outcomes, interventions and client progress.

· Maintain GDPR compliance.

· Use digital systems including client portals, Open Banking and automated workflows where appropriate.

· Ensure safeguarding concerns are recorded and escalated immediately.

Continuous Improvement

· Participate in supervision and reflective practice.

· Contribute ideas for improving systems and processes.

· Support service evaluation through client feedback and case studies.

· Keep professional knowledge up to date through continuous professional development.

Help tell the stories that bring joy to seriously ill children.

Rays of Sunshine is looking for a creative, sensitive and confident Senior Communications Officer to help bring our work to life through powerful storytelling, media engagement and compelling content.

This is an exciting opportunity to join us as we launch our new five-year strategy, refreshed brand and new website. You’ll play a key role in helping us share the stories of seriously ill children, young people and their families, raising awareness of our work and inspiring more people to support Rays of Sunshine.

As our Senior Communications Officer, you’ll act as our story development lead, working directly with children, young people and families to sensitively capture the moments that demonstrate the impact of our work. You’ll develop case studies, coordinate photography and filming, create content for social media, website, press and email marketing, and help ensure our storytelling is handled with care, consent and integrity.

You’ll also support PR and media activity, build relationships with journalists, identify media opportunities, draft press releases and case studies, and help coordinate activity involving families, colleagues, ambassadors, celebrities and high-profile supporters.

Alongside this, you’ll support our Wish Ambassador programme, celebrity and influencer engagement, digital communications, social media, website content and wider communications campaigns. This is a varied, hands-on role in a small and ambitious team, with the opportunity to make a real and lasting impact.

We’re looking for someone with excellent writing and storytelling skills, strong editorial judgement and the ability to build trusted relationships with families, journalists, ambassadors, celebrities and colleagues. You’ll be warm, organised, proactive and passionate about putting children’s voices at the heart of communications.

Rays of Sunshine has recently been recognised as one of The Sunday Times Best Places to Work 2026, reflecting our positive, values-led culture and commitment to supporting our people.

This is an exciting opportunity to lead and develop Build Studios – a small and dynamic built environment charity – and Build Workspace – the charity’s central London co-working space in Waterloo.

This role could suit an experienced sector leader looking for a leadership role, or a rising leader ready to step up.

Working closely with our dedicated Board of Directors and our small team, you will lead the development of the charity, oversee development and delivery of projects and identify new opportunities, partners and funders.

You will also oversee the smooth running of the co-working space, delivering a high quality service to members and promoting a collaborative environment for a diverse group of small and start-up practices.

The role is a part time opportunity (2 days/week) with the potential to expand. Salary £60,000 FTE (pro rated to 2 days/week - £24,000 per annum)

About us

Build Studios is a charity that works to inspire the next generation about the built environment through collaboration and learning. We have been working from our central London base in Waterloo since we were established nearly ten years ago.

We work with our community to improve awareness, access and aspiration for young people to careers in the sector. This takes place through outreach work with schools, careers enrichment and events.

Our engagement with young people takes place at a number of points in their school journey – from our ‘Healthy Homes’ programme with primary pupils, built environment careers enrichment with secondary aged students and digital design for sixth formers – inspiring them about the importance of good city design to their everyday lives. We continue this engagement into the world of work through Alternative Practice, our community of students and young workers, who come together through events and activities, to collaborate with others from across the sector.

Our workspace company, Build Workspace, provides co-working space, support services and events for start-ups and small businesses in the built environment sector.

We aim to attract entrepreneurs, creative young businesses, self-employed specialists and freelancers, providing an affordable, collaborative workspace in a central location, right next to Waterloo and the South Bank.

Profits from the co-working space are ploughed back into the charity.

About You

You will be

- Passionate about the built environment and knowledgeable about the sector

- Experienced in managing people and projects

- Experienced in managing finance and budgets

- Willing to take a hands-on and proactive role across all aspects of the running of a small organisation

- Proficient in presenting and advocating for an organisation or cause

- Able to demonstrate successful fundraising and business development experience

You may also be

- Experienced in developing projects and programmes

- Experienced in working with boards or committees

We actively encourage applications from under-represented groups.

Job Description

The role will involve the following:

Line management: managing and developing Build Studios and Build Workspace’s small staff team, with access to retained HR support agency. Leading annual appraisals and regular 1:1s.

Governance : managing the annual cadence of quarterly board meetings, AGM and associated companies house and charity commission filing, liaising closely with the boards of directors of both companies.

Business Planning: annual business planning, working with the board, staff team and other stakeholders to develop an ambitious annual plan in line with Build Studios five year strategic plan.

Budgeting and financial management: production of annual budget, working closely with the Treasurer and Chairs of Build Studios and Build Workspace; quarterly monitoring of financial performance in liaison with accountants; day to day management of project budgets and payments.

Fundraising: Leading fundraising bids with relevant grant funding bodies, developing new programmes in line with their (and Build Studios’) strategic priorities. Approaching sponsors for financial support, making a compelling case for investment.

Project management: Taking a lead role in managing projects, ensuring delivery, reporting and impact measurement are conducted in line with funder requirements and our own standards.

Communications and marketing: Supporting the team with delivering strong communications and marketing through our various channels (website, LinkedIn, Instagram, newsletters). Engaging external agency/freelance support where appropriate. Working with the operational team to deliver timely and effective communications to members in the Workspace.

Operations: Working with operations team to ensure high quality management of the workspace, having oversight of health and safety, space management systems and software and landlord liaison, and maintaining a healthy pipeline of prospective members. Ensuring appropriate operational cover is in place for the workspace during staffed hours.

Engagement: Building positive relationships with Build Studios and Build Workspace members and partners, seeking mutually beneficial opportunities to develop profile and engagement, through events and collaborations.

Other information

The contract of employment will be with Build Workspace, but the post-holder will work across both Build Studios and Build Workspace.

We would expect at least one of the two days to be worked on site at Build Studios (Waterloo, London). The remaining day can be worked flexibly at the office or from home.

Build Studios is actively seeking additional funding from grants and sponsors to grow our outreach and engagement programmes. Future successful funding bids will enable this role to be extended to more days beyond the core 2 days/week.

The successful candidate will be required to undergo a full DBS check.

The role has 25 days paid annual leave (pro rated to 10 days for 2 day/week role) plus bank holidays. Additionally 5 days’ paid sick leave (pro rated to 2 days for 2 day/week role).

How to apply

Please apply with CV and covering letter, demonstrating how you would be well suited to the role, to Helen Santer 

Closing date for applications: Friday 21st August at 5.00pm

Interviews are scheduled for 1st and 2nd September.

We will offer written feedback to all candidates shortlisted for interview.

No agencies please.

Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.

Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.

You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.

By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.

Take a look at our comprehensive job description for more details.

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off (taken any time)

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field

Specifically seeking candidates with:

- Experience with people affected by trauma, sudden bereavement, or serious injury

- Understanding of trauma-informed practiceand ability to provide support sensitively

- Experience identifying and responding to safeguarding and vulnerability concerns

- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.

About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.

We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it

If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points or driving convictions on their licence at interview.

An enhanced PVG check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

Child Bereavement UK is a digital first organisation leading the way in Digital Transformation across the Bereavement sector. This role will play a vital part in helping Child Bereavement UK turn up the dial across our Regional Fundraising team.

The Head of Regional Fundraising is responsible for overseeing our team of Regional Fundraising Managers and Challenge Events team to maximise income from community groups and associations, businesses and individuals as well as leading the growth and diversity of the challenge events portfolio.

Alongside leading the regional team, you will also be the main point of contact for our team of Community Ambassador Volunteers. You will work with them to keep them engaged, inspired and active with great training, communication, and by providing them with the tools, materials and resources they need to fulfil their roles across the country. 

You will develop outstanding supporter relationships and delivering long-term sustainable income through innovative, audience led fundraising. 

Main Responsibilities

Leadership 

· To lead and inspire the Regional Fundraising team fostering a collaborative and high performing culture that delivers against income and objectives 

· Provide clear and supportive leadership that motivates staff to achieve, develop and grow in their roles 

· Undertake quarterly reviews for all direct reports 

Regional Fundraising 

· Grow sustainable income by inspiring individuals, groups, schools, businesses and volunteers to support our work

· Build meaningful relationships and provide outstanding donor care from first contact through to long-term stewardship

· Lead on the strategy and development of Fundraising Committees across the country

· Lead the development of all fundraising products, propositions and community and events, to effectively acquire and engage our mass audience target markets 

· Working alongside the Volunteer Manager lead on the recruitment and retention of the Community Ambassadors programme

· Use innovation and donor and market research to help define and shape Child Bereavement UK Regional fundraising offer 

· Maximise income, by overseeing the development of key income sources, including community, challenge events and regional challenge events

· Drive an innovation-focused culture, constantly evolving our product offerings to expand the charity’s reach and impact 

· Maintain up-to-date knowledge on sector and market trends, the legal environment impacting on public fundraising and ensure compliance with standards determined by Fundraising Regulator 

Strategy, Planning and reporting  

· Develop and execute bold strategies to grow the charity’s Regional Fundraising portfolio, optimising supporter journey and maximising income generation 

· Develop case for support information and tools for effective ways of working, including approval processes

· Work with the Director of Income Generation to develop the annual budget, including leading on monthly performance reports and contributing to quarterly reforecasts and reporting against KPI’s and milestones 

· Oversee the development of supporter journeys and stewardship of all Regional audiences and key community relationships to maximise retention and ensure long-term income growth

· Identify and develop new income generating opportunities across Regional Fundraising 

· Ensure that we provide an excellent supporter experience to all our supporters, regardless of value 

· Proactively manage all aspects of Regional Fundraising to increase our supporter base and maximise income 

· Coach, train and inspire your colleagues across the organisation on the importance of excellent supporter care.

 Person Specification

Essential

· A proven track record in Regional or Community fundraising roles leading on the development of new, successful programmes

· Demonstratable strong strategic planning skills and the ability to develop and implement long-term strategies to achieve fundraising targets and enhance the charity's mission

· Proven leadership and people management skills, with experience in overseeing multi-disciplinary teams. Essential experience includes team leadership, staff motivation, setting clear objectives, and fostering a collaborative work environment

· Experience in effectively developing, managing and reporting complex income and expenditure budgets

· Exceptional communication and negotiation skills, with the ability to influence at senior levels and excellent written skills

· Excellent relationship-building and stakeholder management skills

· Excellent analytical skills, making informed and balanced decisions or recommendations, understanding the impact of

· decisions

· Understanding of the importance of delivering a positive supporter experience and experience in creating and delivering stewardship plans

· Experience of identifying and delivering innovative approaches

· A proactive and results-driven mindset.

Desirable

· Experience in managing, supporting, developing and motivating colleagues in a digital first organisation

· Experience of salesforce or other similar CRM systems

· Evidence of continued professional development 

Benefits

· 28 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.

· TOIL for our hours work.

· Contributory pension scheme.

· Company sick pay.

· Employee Assistance Programme.

· Life assurance.

· Training loans.

· Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 12th August 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Retail Manager – The Hangar

The Wisdom Hospice | Rochester, Kent £32,000 - £34,000 per annum (dependent on experience) 37.5 hours per week 25 days annual leave plus bank holidays

This is no ordinary retail management role.

At The Wisdom Hospice, every sale helps fund exceptional hospice care for local people and their families. The Hangar is our flagship retail destination - a vibrant, large-format store that redefines what charity retail can be.

Forget traditional charity shops. The Hangar is a unique retail experience filled with high-quality donated stock, exciting discoveries, sustainable fashion, homeware treasures, and ever-changing displays. It is a destination for shoppers, bargain hunters, fashion lovers and supporters alike.

We're now looking for an exceptional Retail Manager to lead this thriving store and take it to the next level.

The Opportunity

This is a rare chance to put your own stamp on a high-profile retail operation while directly supporting a cause that changes lives.

We're looking for a creative, commercially-minded leader who can transform donated goods into compelling retail experiences, inspire customers to return time and again, and build a passionate team of staff and volunteers around a shared mission.

The successful candidate will have the vision to see opportunities where others see stock, the drive to exceed targets, and the people skills to create an outstanding customer experience every day.

What You'll Do

Drive Commercial Success

• Deliver and exceed sales and income targets
• Maximise the value of donated stock through effective pricing and presentation
• Create engaging promotions, events and seasonal campaigns
• Seek new opportunities to increase footfall and revenue

Bring Creativity to Life

• Develop eye-catching visual merchandising and store displays
• Create an exciting and inspiring shopping environment
• Use your flair for retail presentation to showcase stock at its full potential
• Support local marketing and social media activity

Lead and Inspire People

• Motivate, coach and develop a team of paid staff and volunteers
• Create a positive, energetic and inclusive culture
• Recruit and retain volunteers who share our passion
• Deliver outstanding customer service standards across the store

Ensure Operational Excellence

• Oversee day-to-day store operations
• Manage stock flow, rotation and gift aid processes
• Maintain excellent standards of health and safety, compliance and cash handling
• Keep the store looking professional, safe and welcoming at all times

About You

We're looking for someone who is as passionate about people as they are about retail.

You'll bring:

• Proven experience in retail management with responsibility for delivering sales targets
• Strong people leadership and team development skills
• A creative eye for visual merchandising and product presentation
• Excellent communication and relationship-building abilities
• Commercial awareness and sound business judgement
• Confidence using social media and digital tools
• A proactive, hands-on approach and a genuine passion for our cause

Experience in charity retail is highly desirable, but we would also welcome applications from talented commercial retail managers looking to move into the charity sector.

Additional requirements:

• Full UK driving licence
• Good standard of education (A-Level or equivalent)
• Enhanced DBS check required

Why Join The Wisdom Hospice?

This is more than a retail management position.

It's an opportunity to lead a store with real purpose, inspire a community of supporters, and generate vital income that helps deliver outstanding hospice care across Kent.

You'll be joining an organisation that is passionate about its mission, ambitious about its future, and committed to finding the right person to help make The Hangar the premier charity retail destination in the region. 

Apply Now

If you're a dynamic retail leader with commercial flair, creative vision and a passion for making a difference, we'd love to hear from you.

As a Specialist Housing Officer, you'll provide housing management support to customers across Hertfordshire and Bedfordshire, helping them sustain their tenancies, access services and achieve positive outcomes. This is a community-based role with regular travel across the region, attendance at team meetings in Houghton Regis, and occasional travel to Westminster.

This is a permanent, part-time role working Monday, Wednesday and Thursday.

What you’ll do

· Manage a patch of specialist housing schemes, delivering an excellent housing management service.

· Build positive relationships with customers, support providers and local partners.

· Support customers to sustain tenancies and live independently.

· Resolve tenancy, estate and neighbourhood issues, aiming for first-time resolution.

· Carry out estate inspections and ensure schemes remain safe, clean and well maintained.

· Monitor cleaning, gardening and estate services, challenging poor performance where needed.

· Support customers with repairs reporting and maintenance issues.

· Work closely with Care & Support teams to deliver joined-up services.

· Manage voids, allocations, viewings and tenancy sign-ups.

· Complete tenancy visits, identify support needs and signpost to appropriate services.

· Maintain accurate records and case management information.

· Contribute to service targets, compliance requirements and continuous improvement.

What you’ll need

· Experience in housing management, tenancy management or support services

· Experience working with vulnerable people, including those with disabilities or mental health needs.

· Knowledge of housing management and tenancy-related issues.

· Strong communication and relationship-building skills.

· Ability to manage a varied workload and resolve issues effectively.

· Good IT and record-keeping skills.

· Commitment to equality, diversity and inclusion.

· Full UK driving licence and access to your own vehicle.

· Experience supporting customers with mental health needs is desirable.

Job purpose

To grow DigiDAD's reach and impact by building relationships with professionals who can introduce the platform to young dads; showing those professionals how to use DigiDAD confidently with the young dads they support; and gathering feedback from professionals and young dads that informs ongoing improvement of the platform and NEYDL's outreach approach. This role works closely with the DigiDAD Programme Manager to support DigiDAD's growth, sharing feedback and helping to inform planning around outreach, platform and content development.

Hours - Full-time (35 hours per week), Monday to Friday, 9am-5pm, with some evening and weekend working expected to meet the needs of the project

Location - Hybrid, home-based with regular travel to NEYDL’s Gateshead base and professional meetings in the North East, with some national travel

Key responsibilities

1. Professional outreach and relationships

•Build relationships with professionals likely to introduce DigiDAD to the young dads they work with, or to recommend it to colleagues, through networking, invitations to present, and warm referrals

•Work with NEYDL’s Young Dads Workers to identify and follow up on professional contacts they already engage with who may be interested in DigiDAD

•Identify and strategically prioritise the outreach opportunities most likely to lead to new registrations

•Represent DigiDAD at a small number of carefully selected events or conferences each year, where the audience is a strong match for DigiDAD’s goals

2. Onboarding and engagement

•Deliver onboarding sessions and demonstrations to professionals, showing them what DigiDAD offers and how to use it with the young dads they support

•Deliver and/or support regular webinars for current and prospective DigiDAD users, covering both professional and young dad audiences as needed

•Support professionals through the registration and onboarding process, and help them confidently introduce DigiDAD to the young dads they work with 

•Encourage service beneficiaries to engage with DigiDAD content through dissemination of DigiDAD news, updates, and information across our in-house communication channels e.g. WhatsApp groups and DigiDAD Gaming community on Discord

3. Feedback and evaluation

•Hold structured conversations with young dads who use DigiDAD to gather feedback on content, design and user experience

•Gather feedback on outreach materials and messaging, and share insights with the DigiDAD Programme Manager to inform evaluation, reporting and improvements 

4. Working with the Business Development Manager

•Maintain regular contact with NEYDL’s Business Development Manager, including a simple shared tracker to record and follow up leads

•Refer any commissioning or training sales opportunities identified through DigiDAD outreach to the Business Development Manager

•Follow up DigiDAD-interested contacts referred by the Business Development Manager

5. Recording and reporting

•Record outreach activity and registration data accurately and in a timely way, in line with NEYDL’s data management and evaluation systems

•Contribute ideas for campaign activity, content and service development based on direct engagement with users and professionals

6. Standard clauses

•The post holder must carry out their responsibilities at all times with due regard to NEYDL’s Equity, Diversity and Inclusion strategy, policy and statement, and Safeguarding Policy

•The post holder is responsible for ensuring that policies and procedures relating to health and safety in the workplace are adhered to at all times

•The post holder must respect the confidentiality of data stored electronically and by other means, in line with NEYDL’s Data Protection Policy

•This role requires satisfactory enhanced Disclosure and Barring Service (DBS) clearance prior to appointment

This job description is not exhaustive. NEYDL reserves the right to reasonably add to or revise it at any time in agreement with the post holder.

Future opportunity: there is potential for this role to develop a training product for professionals on making the best use of DigiDAD. There are no immediate plans for this, but it may form part of the role’s future development.

Help us achieve our vision that fewer people die by suicide.​

Are you results driven, commercially aware and passionate about building meaningful relationships and making a real impact? Samaritans is looking for a dynamic Corporate Partnerships Executive to help us secure new corporate partners and nurture and develop our existing corporate supporters. This is a fantastic opportunity for someone who is interested in building a career in corporate fundraising to join a talented and ambitious team.​

In this role, you’ll drive forward new business by seeking and securing innovative new partnerships with high-value companies. You’ll also deliver excellent account management by providing our partners with an inspiring supporter experience.​

You’ll be instrumental in helping our team to reach our ambitious fundraising goals to support Samaritans’ life-saving work.

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Contract terms:

• £30,000-£33,000 per annum, plus benefits

• Permanent

• 35 hours per week (full-time)
• We are passionate about flexible working, talk to us about your preferences
• Hybrid, linked to our Ewell (Surrey) office. You will also have the opportunity to work from our London office.
• We value meeting in person and working collaboratively. We work in person around 2 days or more per month.
• 28 days annual leave, plus bank holidays

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​What you'll be doing:

• ​Manage and steward a portfolio of corporate partners, providing both reactive and proactive support.
• Develop and implement fundraising initiatives, creating resources that drive engagement.
• Achieve personal income targets from existing and new corporate partnerships and new business activity KPIs.
• Research and cultivate new corporate prospects to grow our supporter base.
• Create impactful communications including reports, presentations, and proposals.
• Provide administrative support including income coding, inbox management, and volunteer coordination.
• Represent Samaritans at meetings and events​​

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What you’ll bring:

• ​Previous experience within fundraising, account management, sales, event management or marketing.
• Experience working towards specific objectives and financial targets
• Ability to generate creative and imaginative proposals and take the initiative to develop new relationships with prospective partners.
• Great communication skills, with the ability to build relationships easily and provide expert customer care.
• Strong presentation skills
• Experience gained within a Charity fundraising or third sector role is desirable.​

For full details, please see the Job Description and Person Specification

​

Why Samaritans?

At Samaritans, you’ll join a values-led organisation with a powerful mission. You’ll be part of a collaborative and supportive team where your voice matters, your expertise makes a difference, and your work helps save lives.​

We offer flexible hybrid working, great benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. To find out more about Samaritans, please read our recruitment brochure.​

We are committed to building a diverse and inclusive organisation that reflects the people we support and who support us. We welcome applications from people of all backgrounds and walks of life. We are committed to creating an inclusive culture where everyone feels seen, heard and supported, at all levels of the organisation.

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Apply now

If this sounds like the opportunity for you, we’d love for you to apply. You will be asked to answer some short application questions and to upload your CV. If you require adjustments at any stage of the recruitment process, please let us know.​

Applications close: ​09:00am on Monday 10th August 2026

Interviews: w/c 17th August

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At Samaritans, human connection is at the heart of everything we do. 

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. 

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar.   

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. And that impact can be felt by entire family. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer.

We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make their voices heard and their unique needs understood, so they can get the right care and support at the right time

About the role

We’re looking for a London Marathon Officer to join Young Lives vs Cancer and help deliver an exceptional experience for Team Young Lives vs Cancer runners, supporters and volunteers at the 2027 Double TCS London Marathon. 

This is an unprecedented, one-off event year and one of our biggest fundraising opportunities – so we’re looking for someone who’s ready to play a hands-on role in making it a huge success. 

This fixed-term role sits in our Sports and Challenge Events team, working closely with the Sports and Challenge Events Portfolio Manager to steward our marathon fundraisers, build strong supporter relationships and keep our communities motivated across email, phone, SMS, WhatsApp, post and social channels. 

You’ll also support event delivery, including registration and training systems, fundraising materials, income checks, volunteer coordination and race-week logistics. We’re looking for someone organised, proactive and confident juggling priorities in a busy events environment. 

You’ll need to be willing to work occasional evenings and weekends, with additional office attendance in Bristol and London ahead of the event and availability during London Marathon week in April 2027 (20th to 25th April). 

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

• Build relationships with supports by answering queries across email, SMS, phone and post
• Managing community groups within Facebook, Strava and WhatsApp
• Supporting the Sports and Challenges portfolio manager to deliver a London Marathon multi channel stewardship journey
• Identify high value supporters and build personalised relationships with the aim of building long terms support for the charity
• Data management of fundraisers and event participants across set events in CRM (CARE) 
• Build relationships with key internal stakeholders
• Support with creating stewardship assets and managing the fulfilment of fundraising materials when need
• Support with the delivery of the event day logistics for the London Marathon Running Show and London Marathon event day

What do I need? 

 Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are:

Excellent prioritisation and time management skills 

• Excellent prioritisation and time management skills 
• Ability to communicate effectively across email, SMS, phone and post 
• Ability to build strong relationships 
• Self-motivated, demonstrating initiative 
• Dedicated to continuous improvement 
• Ability to take ownership of your role & responsibilities 

What will I gain?

 For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing, Thinking & Growth Days: four days a year to to step back from the day-to-day and focus on your own learning and development
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

#ShowTheSalary #NonGraduatesWelcome

This role will join an ambitious programme developing the capacity of the Libraries Connected public library networks. We want to help them evolve as strategic partnerships able to deliver social impacts at scale and to secure resources and investment from national, regional and sub-regional government. Be key to the development of libraries as essential social infrastructure, and help them secure the resources they need to make an impact. 

The role is part of a small team of two Regional Managers, supported by an Administrator. 

By developing our existing regional networks into formal, resourced structures we can enable the regions to: 

• Secure investment for the service and for the libraries from regional and devolved / combined authority funds.
• Create unique regional offers to meet specific needs across and within the regional areas.
• Deliver at scale. For example, the Yorkshire & Humber regional network has 15 library services, and 348 library buildings. 
• Create opportunities for cost saving – through joint procurement and shared / collaborative services. 
• Share good practice and experience on a formal and integrated basis. 

We have 9 regional networks in England, covering all library services and ranging in size from 9 to 33 services. Within each region they provide hundreds of library branches, thousands of staff, and serve millions of service users.  They have a long tradition of working together as peer support networks and to deliver activities such as festivals, marketing, and staff training. 

Please see the attached job description for a full description of the role, including person specification. 

Frequent travel within the UK may be required for the role.

About Libraries Connected 

We are an independent charity that supports, promotes and represents public libraries. Our work is driven and led by our membership, which includes almost every library service in England, Wales, Northern Ireland and the Crown Dependencies (Guernsey, Jersey and the Isle of Man).  

Across the areas we serve there are 176 individual library services with around 3,000 library branches serving over 61 million people. 

Our unique approach is to bring these services together to share experience, expertise and evidence – driving innovation and impact across the public library sector.

While senior library leaders sit on our board and committees, we work with library staff at all levels.

As well as providing practical support, training and advice to libraries, we represent them to government and raise their profile in the media. We also develop and lead national library projects with cultural, academic and corporate partners.  

We work to a strategic plan that runs until 2027, organised around four themes: drive, grow, connect and engage.  

We generate income from membership subscriptions, commissioned services, events and grants. As an Arts Council Investment Principle Support Organisation, part of our core funding in England comes from the Arts Council to help embed their Investment Principles across the library network.   

Our values 

• We are supportive. We respond to the varied, emerging needs of our members and their communities to enable libraries to learn from each other, and other sector leaders, so that they can safeguard and improve their services.  

• We are inclusive. We work with our members and partners to design and deliver our work and to determine our strategic priorities because we are committed to representing the diverse communities and libraries which we serve.  

• We are open. We are in constant communication with our members and partners on all levels to learn from their experiences, reflect on our practice and develop our services. We welcome challenge and new directions for our work.  

• We are ambitious. We believe that libraries are an essential part of the solution to a range of society’s needs. We promote innovation and collaboration to ensure that libraries are recognised locally and nationally.  

Working at Libraries Connected 

We are a friendly, collaborative team of around 20 staff based all around England and Wales. 

We value diversity and are committed to promoting an inclusive working environment. We strongly believe that inclusive and diverse organisations are not only better places to work, they are more innovative, make better decisions and are more successful. We value people who bring unique perspectives and knowledge to our team. 

We want to make our recruitment process as fair as possible. To reduce bias, we shortlist candidates based on their responses to up to six application questions. These are designed to tell us about your values, experience, attitudes to work, and transferable skills. We do not ask for a separate cover letter or supporting statement. 

We offer flexible working as standard, helping work fit around family and caring responsibilities. Many of our staff work their hours in different ways, including flexi time and compressed hours. We are open to discussing what would work for you and be possible for the role. 

All roles are remote and are open to applicants who live anywhere in the UK. We provide staff with a home office set-up including laptop, monitor and phone. There is the option to work from our central London office or use a co-working space if it is not possible to work from home. 

We welcome requests for adjustments to our standard recruitment processes for anyone who needs them. 

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role 

You’ll provide full professional business support to our External Relations directorate. You’ll ensure high quality administration across a broad range of tasks and liaise with various stakeholders across the charity.

You’ll work with colleagues across the business support team to improve our processes and the technology we use to manage our information, team and projects to become more efficient and collaborative.

What you’ll do:

• Provide administrative and practical support, acting as the first point of contact as and when required, responding to common queries or signposting as appropriate

• Coordinate team meetings, circulate agendas and make meeting notes

• Provide support with financial administration tasks such as submitting expense claims, raising purchase orders, processing invoices and responding to requests as needed

• Engage, influence and update a variety of stakeholders at all levels across and at cross-directorate meetings as required

• Support External Relations Leadership Team and Directorate Team meetings, with agendas and minutes, actions are followed up, and decisions implemented

What you’ll bring:

• Have a sound understanding of how modern charities operate and a commitment to good charity governance and legal compliance

• Experience of team administration or supporting a senior executive 

• Experience in coordinating multiple projects simultaneously that meet the business requirements with minimal supervision 

• Experience of developing and maintaining effective working relationships with senior stakeholders

• Experience of Google Workspace/Google Suite and Google Gemini is desirable

• Experience of supporting and monitoring team plans and working with others to deliver against planned milestone

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

The successful candidate will be required to: 

• Attend the UK London office 2 days per week

• Provide their own broadband service with a minimum download speed of 2Mb 

• Have a confidential space in which to work

Interviews will take place in person at our London Office’s on 17 August 2026.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.