Operations support jobs

Make a lasting impact for care workers across the UK.

Are you a creative multitasker who loves bringing ideas to life — from concept to delivery?
The Care Workers’ Charity is looking for a Marketing & Logistics Officer to help us deliver inspiring campaigns, impactful communications, and seamless events that celebrate and support the nation’s care workforce.

You’ll play a vital role in managing logistics for national events, creating engaging marketing content, and helping our small but mighty team reach more care workers and supporters than ever before.

What you’ll do:
✨ Support the planning and delivery of campaigns, conferences, and fundraising events — from idea to execution.
✨ Design and coordinate marketing materials, from leaflets and videos to digital content.
✨ Manage event logistics including travel, accommodation, collateral, and supplier coordination.
✨ Create social media posts, newsletters, and website content that engage and inspire.
✨ Use AI-powered tools (like Canva and ChatGPT) to boost creativity and efficiency.
✨ Keep our event and campaign calendars running smoothly with your organisational flair.

What we offer:
�� Remote-first working, with travel for events and meetings across England.
�� £27,000–£29,000 per year (depending on experience).
�� 25 days’ annual leave + bank holiday's, flexible working patterns, and wellbeing support.
❤️ A friendly, inclusive team making a real difference in social care.

If you’re organised, creative, and passionate about social impact, this is your chance to shine in a role where every day helps make care workers visible, valued, and supported.

Apply now and help power our mission at The Care Workers’ Charity!

We are looking for someone who:

• Demonstrates excellent interpersonal skills and the ability to build trust with key stakeholders
• Has experience of supporting the wellbeing of caring professionals, ideally with those in Christian ministry
• Is familiar with the Anglican diocesan structures and culture
• Is a strategic thinker with experience in partnership development
• Shares our vision to see flouishing clergy

This newly created role within St Luke's is supported by a generous grant from the Henry Smith Foundation to develop our wellbeing programmes over the next three years. The Associate Director will engage with dioceses and individual clergy as they explore and embed our wellbeing programmes. 

The post holder will represent St Luke's and our Christian ethos within senior diocesan teams and help shape and deliver our strategic vision for flourishing clergy. This role will support the advancing clergy reflection programme and support dioceses, other networks and communities and Theological Educational Institutions in establishing wellbeing practices.

The role is home based with travel around the UK as required. There will be a requirement to be in London at least once a month for team meetings. 

This role carries an occupational requirement for the postholder to be a practicing Christian, in accordance with Schedule 9, Part 1 of the Equality Act 2010. The role involves representing and upholding the Christian ethos of St Luke’s in both internal leadership and external engagement.

Please see job pack for more information.

Senior Social Worker

Reports to: Service Manager (Social Work)

Responsible for: Yorkshire and North East personal welfare team

Location: Office based in Pontefract with regular travel

Employment Type: Full-Time

Compensation: £40,787 per annum

Our client is a national charity whose mission is to improve the lives of individuals and communities facing disadvantage due to the impact of the coal mining industry.

They are currently recruiting for a Senior Social Worker to be based in their office in Pontefract to lead the service delivery within the Yorkshire and North East region, managing a team of office based and home-based Social Work Assistants providing advice and support to former Miners and their dependents.

Role Purpose

Responsibility for the professional leadership and management of service delivery within the regional personal welfare team. The role also involves promoting the service locally and developing partnerships with other agencies for the benefit of the client group.

Key Responsibilities:

• Lead and manage the personal welfare team for the Yorkshire and North East region to provide a high quality, professional, outcomes focused service for former Miners and their dependents.
• Ensure the effective management of casework across the team including case allocation and management.
• Manage a small caseload of clients, when necessary, with a variety of needs, by carrying out high quality assessments and providing a range of appropriate interventions in response to assessed needs of the clients e.g. welfare benefits advice, advocacy, emotional support and practical advice.
• Drive service performance and improvement, monitoring efficiency and effectiveness and taking action to address performance or practice issues should they arise.
• Support the team through supervision, appraisal, case reviews and observations.
• Act as safeguarding lead for the region, advising and supporting team members to take appropriate action, ensuring adherence to the organisations safeguarding policy.
• Manage the delivery of a range of interventions predominantly through a home visiting service, including welfare benefits advice, support with mobility, social isolation and financial issues etc.
• Keep updated with relevant legislation and good practice and share such information across the team and wider organisation.
• Develop and maintain good working relationships with other professionals and partner agencies to ensure integrated, holistic and multidisciplinary approach.
• Represent the organisation at events and meetings as required and co-ordinate publicity and marketing of services in the region in co-operation with head office to promote and advertise the service.

Qualifications, Skills and Experience

Essential:

• Degree in social work or equivalent social work qualification and current professional registration.
• Experience of leading / managing a team in a social care setting with the ability to manage and effectively prioritise caseloads, work with integrity and professionalism and work under pressure.
• Experience of community based social care services with experience of delivery with older people and / or disability services.
• Experience of implementing systems and processes and facilitating change.
• Experience of contributing to the development and updating of policies and practice in line with legislative changes and good practice.
• Good working knowledge of welfare benefits system.
• Knowledge and understanding of the values and principles underpinning working with vulnerable adults and their Carers within the community setting.
• Knowledge of relevant legislation and good practice, particularly in relation to older people, mental health and disability.
• A valid driving licence and access to a vehicle.
• Flexibility to travel across a wide geographic area with occasional overnight stays.

Desirable:

• Experience of social work practice teaching and/or practice teacher status or working towards.
• Knowledge and understanding of the issues facing former mineworkers and mining communities.

This role will require a satisfactory DBS check.

Location – Based at Sir Oswald Stoll Mansions, 446 Fulham Road, London SW6 1DT, with occasional travel to other Stoll Foundation sites, London-based museums and national archives.

Background
The Stoll Foundation is the leading provider of housing and support services to vulnerable veterans. Founded in 1916 by theatre impresario Sir Oswald Stoll to house severely disabled WWI veterans, The Stoll Foundation has provided a sanctuary to help veterans rebuild their lives for over one hundred years.

As The Stoll Foundation enters a new chapter, an opportunity has arisen for an enthusiastic and motivated Heritage Project Officer to join our team and oversee the day-to-day delivery of a 2.5-year heritage project. Veterans’ Voices: 100 Years of Housing Heroes is made possible with The National Lottery Heritage Fund. Thanks to National Lottery players, we have been able to launch an ambitious project exploring the rich history of The Stoll Foundation while engaging our residents through workshops and events and building lasting ties with the local community.

Veterans’ Voices: 100 Years of Housing Heroes
The Heritage Project is a direct response to the sale of our main site, the historic Sir Oswald Stoll Mansions, which will be handed over to our neighbours Chelsea FC in 2027. While residents of the Mansions will move to nearby, higher-quality accommodation in the new build development of King’s Road Park, aspects of our heritage including the Mansions themselves, our on-site archives and the memories and stories of our residents are at risk.

From late 2025 until early 2028, the Heritage Project Officer will deliver a series of workshops, tours, activities, and lectures which celebrate, preserve, and share our rich heritage while engaging and integrating the local veteran and civilian communities in Fulham. Working with partners including the Fulham Society, Hammersmith & Fulham Archives and two volunteer committees, the Heritage Project Officer will also conduct extensive archival and online research to piece together the hidden history and forgotten stories of The Stoll Foundation and our early residents. Additionally, the Officer will lead on the production of key assets including a website section devoted to our heritage and a physical and digital book of the local community’s memories of Stoll Mansions. The project will culminate in a temporary exhibition which the Heritage Project Officer will design and deliver with the support of volunteers and professionals.

Key Responsibilities

• Recruiting and managing two teams of volunteers: a Local Heritage Heroes committee of local community members and a Veteran Heritage Committee of The Stoll Foundation residents.
• Planning and delivering events and activities including workshops, open days, lecture series, committee meetings and field trips.
• Leading the planning and delivery of a temporary exhibition created in collaboration with project beneficiaries and volunteers.
• Tracking and reporting on a significant budget.
• Managing the creation of assets including a new Heritage section of The Stoll Foundation website and a physical and digital book compiling memories of Stoll Mansions from the local community.
• Managing the production of collaborative historical case studies and oral histories.
• Engaging with the local community to ensure participation in activities and integration with the Stoll veteran community and vice versa.
• Conducting archival and online research to uncover the story of Sir Oswald Stoll, The Stoll Foundation, Stoll Mansions, and our early veteran beneficiaries.
• Managing the cataloguing, digitisation and conservation of archival materials.
• Identifying and acting upon opportunities for further collaboration and partnerships; managing existing partnerships.
• Reporting on and evaluating the project including wellbeing impact on participants.

Contract:  Permanent, full time (37.5 hours per week)
Salary:  £25,787 - £27,047 per annum
Location: Exeter, EX2 8ED
Closing date: Sunday 7th December 2025 
Interview date: Tuesday 16th December 2025 

 
We're recruiting an Assistant Manager – Offsite Services to lead and streamline our home-based pet operations in Devon! 

 In this role, you'll ensure that every pet finds the perfect match with their new family as quickly as possible, while maintaining top-quality care for both our pets and clients throughout the entire adoption journey. Join us in making a difference, one pet at a time! 

More about the role 
Our Devon centre has a wonderful group of dedicated people with varying skills that meld into one team with one mission: to help as many pets as possible. We help pets through our two main services, Home Direct and our fostering network of over 80 volunteer foster carers.

In this role, you’ll play a key part in ensuring exceptional care for both pets and clients while making well-connected, efficient decisions that prioritise pet welfare. As the leader of our home-based pet operations, you’ll oversee the smooth running of daily activities, acting as the subject matter expert in practical animal handling and assessment. Your goal will be to prepare pets for adoption as quickly and effectively as possible. You’ll work closely with your team to ensure timely pet assessments, behaviour management, and training, while providing full support to foster carers. 

 You’ll also be responsible for achieving pet-related targets, ensuring your team of Pet Welfare Assistants and Foster Co-Ordinator's maintains the highest standards of animal care and adheres to national processes in case management. Since we don’t have cattery or kennel facilities, innovation and teamwork are essential to address the most urgent cases effectively. 

Motivating and managing your team is central to this role, enabling the centre to provide top-quality home-based pet care while helping your team develop professionally. 

This is a full-time position, working 37.5 hours per week and you will be required to work 1 in 3 weekends.

About you 
You’ll be a great people manager, bringing finely honed skills from your experience in an animal-related environment, along with expert knowledge of pet welfare and care. 

As a dynamic and innovative leader, you know how to inspire and motivate your team, driving continuous improvement. You’ll lead a team of Pet Welfare Assistants and Foster Coordinators, empowering them through effective management and coaching. 

With excellent communication skills, you adapt your approach for different audiences, ensuring your message resonates. While juggling multiple tasks, you remain calm and organised, making confident decisions in high-pressure situations. 

Your strong analytical skills enable you to monitor and evaluate effectively, implementing meaningful improvements. 

Having worked in emotionally charged environments, you understand the importance of resilience and have excellent “bounce-back ability.” Your emotional intelligence and empathy will shine as you support your team and the public, creating a compassionate and effective workplace. 

Knowledge, skills, and experience  

• Significant experience in managing a team. 
• Significant experience in delivering high level Customer service in a fast-paced environment. 
• Significant subject matter expertise and application of pet welfare and handling of domestic animals 
• High standard of verbal and written communication. 
• Current full driving licence 
• The ability to demonstrate, understand and apply our Blue Cross values 

It would be great (but not essential) if you also had:  

• Performance management and improvement experience.
• Experience working with volunteers. 
• Understanding of safeguarding issues.

Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.  

How to apply  

Click the apply button below and complete the online application process before the closing date on Sunday 7th December 2025. 

We reserve the right to close this vacancy early should we receive an overwhelming response.  

Blue Cross benefits  
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes:  

• Enhanced annual leave entitlement: 30 days plus bank holidays  
• Pension scheme with enhanced employer contribution  
• Health cash plan  
• Life assurance  
• Unlimited access to an employee assistance programme  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife  
• Recognition scheme Annual volunteer days 
• Claim for professional fees  

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.  

This role is know internally as Representation Coordinator.

The Role
As a Representation Coordinator at SUSU, you'll be part of a fast-paced, expert team working together to deliver our Representation offer. You'll coordinate and assist in the effective operation of the Representation team by encouraging and supporting our Student Officers, Academic Representatives, and subject based societies.  You will maintain and develop the Academic Representation structure, and maintain the transparency and integrity of the democratic structures of SUSU. You'll work to strengthen the student voice and identify issues that SUSU can take forward on behalf of SUSU.

About You
Whilst not essential, it's desirable that you hold demonstrable knowledge and understanding of University academic structure and processes in the Higher Education sector, and have experience in the specialist area of work - Student Representation. It's essential that you have experience in project development and management, delivery of training, and have excellent office administration skills, and you must be able to work in a student-lead environment of elected officers. You can find the full Person Specification within the Role Profile attached.  

About Us

We are the University of Southampton Students' Union (SUSU) – independent from the University and run by students, for students. Our vision is simple:  SUSU is here to enrich the life of every student. We are a workplace that’s buzzing with life, ideas, and opportunities – where your work directly shapes the student experience. 

As part of our team, you'll enjoy: 

• Salary of £27,012 to £29,049 per annum
• Generous paid holiday - 24 days per year, plus eight closure days (around Easter, August and Christmas) on top of eight bank holidays (and an opportunity to purchase up to an additional week of holiday). 
• Great pension – we contribute 10% into your defined contributions pension scheme. 
• Travel perks – discounted UniLink and Blue Star bus passes, a Cycle-to-Work scheme. 

To find out more about SUSU and our benefits, visit our website. 

Apply Now

You can easily apply using your CV and covering letter by clicking on 'Apply Now'. 

For further information prior to submitting your application, please see the contact details listed within the job advert on our website.

Closing Date: 12pm, 17 December 2025 

Interview Date: 8 January 2026

Please note feedback will not be provided if you are not shortlisted for interview.   

SUSU is an equal opportunities employer that values a diverse workforce and we want to reflect the student body that we represent. We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters. 

The Volunteer Coordinator we are looking for will enjoy this unique opportunity to grow and develop our current volunteer work into a thriving and sustainable programme. Our large Cadbury family home with five acres of beautiful grounds is a retreat centre for justice, reconciliation and peace and, as a result of this role, will become a fantastic space for volunteers to flourish while supporting the physical place, vision and work of the charity.

Our current volunteer work includes a small group of local individuals who meet for a monthly volunteer days to work on the grounds and maintenance, and who support our retreat and fundraising events. A relationship with BT has enabled us to begin to offer voluntary opportunities for their local staff and this area is ready to be developed. Volunteers of all faiths and none are invited, but not required, to participate in the rhythm of prayer at the house, and all have the opportunity to hear about the vision and work as part of their experience with us. To work with our bookings a development plan may look like a more regular midweek volunteer day, a regular Sunday volunteer day and a schedule of individual volunteering tasks to be undertaken when staff are onsite during the week.

This post is initially funded for one year. If the role proves fruitful The Greenhouse will seek grant funding to extend it; however, continuation beyond the first year cannot be guaranteed.

The Volunteer Coordinator is a new and developmental role within The Greenhouse at Barnes Close. It offers an engaging opportunity to join our staff team and build upon a small as-yet underdeveloped volunteer programme in a beautiful and rewarding place to work. They will also enjoy the oversight of a discerning and experienced Board of Trustees.

Director of Finance, IT & Administration
Location: London E14 (hybrid working available)
Salary: £73,217 – £93,226 per annum (pay award pending)
Contract: Permanent, full-time (37.5 hours per week)

About Action Against Hunger UK

For 40 years, Action Against Hunger has led the global fight against hunger, working across nearly 50 countries to save, improve and protect lives. From emergency response to long-term development, they tackle the causes of hunger and malnutrition, partnering with communities and governments to create sustainable change.

We are now seeking a strategic and hands-on Director of Finance, IT & Administration to join their senior leadership team and strengthen their operations as they pursue their vision of a world free from hunger.

The role

Reporting to the Chief Executive, you will lead finance, IT and administrative functions, ensuring strong governance, effective systems and sound financial management. As a key member of the Executive Committee, you’ll play an integral role in shaping organisational strategy and ensuring Action Against Hunger meet their ambitious goals efficiently and responsibly.

Key areas of focus:

• Lead financial strategy, planning, reporting and risk management.
• Oversee IT systems, information management and facilities.
• Ensure regulatory and contractual compliance.
• Support the CEO, Board and Audit & Risk Committee.
• Lead, develop and motivate a small, high-performing team.

About you

You are a qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent) with significant experience in senior financial leadership, ideally within the charity or international development sector. Strategic and collaborative, you bring strong analytical, communication and people management skills, and a commitment to Action Against Hunger's humanitarian mission.

How to apply

For a full candidate pack and details, please contact:

Faye Marshall or Joshua Liveras at Harris Hill. 

Closing date: 9am, Wednesday 3rd December

Interviews: Wednesday 10th – Friday 12th December

Harris Hill is a certified B Corp™ and a leading charity recruitment agency. We welcome applications from all sections of the community and are committed to equity, diversity and inclusion.

Please note: We are currently recruiting for two separate roles - Project Manager and Administrator. However, we welcome applicants who may wish to apply for both roles combined as a full-time position. These roles are usually carried out by one person, with a combined salary of up to £34,000. If you wish to apply for both roles, please complete only one application and clearly state at the top of your personal statement that you are applying for the full time combined role.

About the Role

Working alongside the Managing Director, you will play a key role in supporting the day to day running of the BDD Foundation while leading on key projects during this three month cover period. The primary focus of this role will be to oversee and manage the Overcoming BDD Programme (OBP), ensuring effective delivery, volunteer support and supervision, and a high quality, compassionate experience for all participants.

In addition to the Overcoming BDD Programme, you will provide project management support across other core initiatives, including the Schools Project, Conference planning, and any additional projects that form part of the charity’s priorities during this period. You will work collaboratively with the team to maintain operational efficiency, uphold the charity’s values, and contribute to activities that extend our impact and support the BDD community.

This role also involves HR responsibilities, including overseeing the full employee life cycle of staff and volunteers, reviewing and updating charity policies, and managing any people or volunteer related queries or concerns. Knowledge and understanding of HR processes is desirable, but not essential - this can be discussed at interview or offer stage should it not already be part of your skillset.

This is a meaningful and rewarding opportunity for someone who is organised, values driven and keen to contribute to positive change for people living with Body Dysmorphic Disorder (BDD).

How to Apply

Please submit a CV and a personal statement (maximum 750 words) via CharityJob by 12pm midday on 3rd December 2025.

In your personal statement, please include:

• Why you are interested in the role
• Any connection you may have to BDD or passion for the cause
• The skills and qualities you would bring
• How your experience makes you suitable for this position

Interviews are due to take place on 11th and 12th December 2025

If applying for both the Project Manager and Administrator roles combined, please state this clearly at the top of your personal statement and submit only one application.

This role is open to UK based applicants only and subject to a DBS check.

People Services Manager

We are seeking an experienced HR professional to lead a high quality people service and support a positive and inclusive working culture.

Position: People Services Manager
Salary: £45,122.22 - £47,430 per annum
Location Doncaster or hybrid, with travel to sites
Hours: Full time
Contract: Permanent
Closing date: 19th January 2026

About the Role

This is a key leadership role that oversees the delivery of a high performing People function. You will lead a small team to deliver an annual People Plan that supports organisational priorities, enables colleagues to do their best work and drives a consistent, customer focused HR service.

Working closely with senior leaders, you will shape and deliver initiatives across Equality, Diversity and Inclusion, Reward and Recognition, Learning and Development, wellbeing, employee relations and organisational development. You will also support the transformation programme, including HR system improvements and developing a culture of effective HR business partnering.

Key responsibilities include:

• Leading and motivating the People Services team to deliver a high quality advisory and partnering service
• Developing and delivering the People Plan in line with organisational priorities
• Overseeing the implementation and monitoring of the Equality, Diversity and Inclusion plan
• Ensuring managers receive clear, compliant and practical HR advice across all areas
• Promoting a healthy working environment and wellbeing initiatives
• Supporting delivery of the Reward and Recognition strategy
• Overseeing induction and engagement activities
• Leading on Learning and Development needs analysis and delivery
• Managing HR data, reporting and workforce insights for senior leadership and governance
• Leading policy development and review
• Providing HR expertise and project management input on organisational projects
• Acting as People Lead for governance reporting and workforce assurance

About You

You will be an experienced HR leader who enjoys developing teams, improving services and shaping a positive workplace culture. You will bring strong partnering skills, sound employment law knowledge and the confidence to influence at all levels.

Essential experience and skills include:

• Experience leading a People or HR function across multiple sites
• CIPD Level 7 or equivalent expertise
• Strong HR business partnering skills across the full People agenda
• Experience implementing or optimising HR systems and self service
• Up to date knowledge of employment law and risk management
• Experience managing change and supporting organisational development
• Strong communication and relationship building skills
• Successful leadership of HR teams
• Budget management experience
• Ability to manage multiple priorities and work to deadlines

About the Organisation

You will be joining an organisation with a clear mission and values, committed to creating a positive environmental and social impact. The team prides itself on making a real difference, working collaboratively and continuously improving. Colleagues work with a shared purpose, supporting each other and working hard to deliver the best outcomes for communities and the environment.

Other roles you may have experience of could include; HR Manager, Head of People, People Business Partner, HR Business Partner, Senior HR Advisor, People and Culture Manager, HR Operations Manager, People Lead, Organisational Development Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

UCB is looking for a Finance Manager to join their Finance Team following a recent internal promotion.  This is a great opportunity for a qualified accountant to join the charity at a time of growth and expansion.

The Finance Manager is responsible for overseeing the day to day, month on month and annual statutory management of the finance function across all departments.  This is a leadership position where you will have the opportunity to help influence and improve financial reporting and controls as we navigate a newly installed financial system. People management skills with the ability to inspire and support colleagues, setting individual and team targets and strengthening the team are desirable; but we are happy to hear from you if this your first step into a people management role!.

The successful candidate must be able to demonstrate that they can build strong working relationships with all internal and external stakeholders, with the ability to communicate financial information to a non-financial audience.  

This is an exciting role where you can join with our vision of ‘Changing Lives for Good, by the Power of God’s Word’.  If this resonates with you, we look forward to hearing from you.

This position will be temporarily based in Churchill House, Regent Road, Hanley, Stoke on Trent ST1 3JJ while extensive refurbishment work is being undertaken at our Operations Centre in Burslem, Stoke on Trent.

Closing date for applications:–Thursday 11th December 2025 noon

We reserve the right to close this early should we attract the right candidate.

Interviews: Thursday 18th December 2025

Salary: £47,000 - £55,000 per annum depending on skill and experience.  Plus staff benefits that include life assurance of 4x salary, healthcare cash plan, and matched pension contributions up to 6%

For an application form and job description please visit our website by following the link

Don’t forget to visit our privacy page

UCB is a Christian Charity.  Schedule 9 Part 1 (3a) and (3b) of the Equality Act 2010 apply to this vacancy

Team Leader – Young People  

£15,710 - £17,928 for 21 hours per week 

Portsmouth 

Permanent, Part Time (21 hrs per week) 

Monday to Friday flexible hours to be discussed 

Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and achieve their potential? Do you enjoy working in an environment where every day is different to the next?  Then this could be the role for you. 

You will be working with our care experienced young people between the ages of 18-25. You will support young people in their own accommodation and provide support, so that they feel more valued and secure, and ready to take the next steps.   

For part of this role, you will assess readiness for living independently.   You’ll provide support in developing their skills and confidence to live independently and transfer the young person to a permanent tenancy. This will include promoting healthy relationships with families, partners, peers etc, accessing hobbies and extra-curricular activities as well as managing finances and budgeting. 

You will work with and manage 1 Support Worker. 

Your positive attitude towards your work and your team will help to contribute to a great working environment.  You will have a calm and personable manner and be able to handle potentially difficult situations. 

MAIN RESPONSIBILITIES 

• Attend relevant meetings regarding clients or with stakeholders/commissioners, where required 

• Reports and data will need to be run and provided where required 

• Ensure staff are supporting clients to address all issues i.e, substance use, mental health or debt and including improving practical skills in areas such as budgeting, shopping, cooking, housework, laundry, health & hygiene 

• Work with external partners to maximise the opportunities available to clients so that they can resettle in the community 

• Help to maintain a welcoming, safe environment, identifying and minimising all potential risks to users of the premises, the organisation and property 

• Carry out quality checks on client records to ensure organisational standards are upheld 

• You will work flexibly across all areas of operation where required and prior notice given 

• You will be part of the on–call service 

ESSENTIAL CRITERIA FOR ROLE (Minimum requirements on appointment to this job) 

Previous experience in this type of work is not essential, but you will have a real passion for wanting to work with young people.  Your values will match ours; you will be committed to helping others and enjoy the real job satisfaction that this brings. 

• Clear verbal and written English and great communication skills 

• Basic IT and keyboard skills 

• Polite, assertive manner 

• Passion for working in a client/customer facing role 

• Have an interest and genuine concern for young people and related issues 

• Experience of working in a residential or institutional or similar 

• Knowledge of voluntary and statutory agencies 

Due to the nature of the role, you will need to have a full driving licence and have access to a care for work purposes. 

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. 

About Us 

We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual’s skills and resilience to break the cycle of homelessness, poverty and exclusion. 

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. 

We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. 

We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. 

We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. 

This is a senior leadership role accountable for award winning high performing shops that deliver + £3.5m in sales in the context of an ambitious and developing trading strategy.  The post holder is directly accountable for sustaining and building this performance leading a team of staff and volunteers and in working as part of the central trading and wider hospice teams.  The role combines sales and profit targets, creativity, accountability, empathic people skills and a passion for trading. Our retail business is a key driver for organisational success. The Hospice of St Francis Charity provides essential free care across West Hertfordshire and South Buckinghamshire.  More than 80% of the income we spend comes from trading and fundraising. Our retail performance (sales and profit) benchmarks at the very top of the sector with award winning and innovative retail formats supported by a strong volunteer base and shop team delivering outstanding customer service. 

Main duties and responsibilities:

· Line management and mentoring 5 direct line reports and oversight accountability for a team of 33 whole time equivalent employees (53 people) and 500 volunteers

· Maintain and improve our performance at the top of the charity retail sector nationally

· Hold oversight of leases and ensure effective lease management

· Accountability for delivering more than £3.5m in annual sales, with levels of engagement, profit and performance that deliver the strategic aims of the Charity

· Accountability for retail Gift Aid income and HMRC compliance assuring at least £300k annually from retail claims

· Project manage the process of new shop openings as required

· Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance

· Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture

· Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice

· Contribute to the design, development and implementation of the trading road map, annual budget and profit projections, annually and over 3- 5-year timescales to match the strategic development timelines of the Charity

· Maximise the potential of Electronic Point of Sale to drive performance and provide regular KPI reports internally at all levels, motivating the shop teams, in accountability to the Trading Board and our committees, Board and AGM

· Maintain an up to date understanding of high street trends and charity retail trends and ensure our merchandising, product development, social media and retail innovation maintains our competitive edge

· Assure windows and shop floors meet the highest standards of engagement and stand out on the high street embedding the ‘owned brand’ and social impact

· Accountable for ensuring a programme of community engagement and events where our shops are community hubs

· Leading projects including lead responsibilities in the set up and opening of new shops

· Implementation of goal setting, career development reviews and routine and regular supervision and team meetings to build an inspiring successful team culture and empower individual performance

· Use a range of digital systems effectively in the management of the business and in communication, including social media, on-line analysis of reach and click rates

· Represent the Trading Directorate at Health and Safety Committee, attend the Trading Board, as required Income generation committee and deputise for the Director at Executive Meetings, deputising for the Director of Sustainable Trading as required

· Embeds equality, diversity and inclusion across trading processes and practices

· Represent the organisation as ambassador and contribute to maintaining the wider public presence of the Charity.

Key Accountabilities, Responsibilities & Tasks

Departmental & Role Specifics 

· Set objectives that are realistic and encourage outstanding performance, in a supportive team culture with effective individual supervision, support and training to ensure our performance continues to benchmark nationally at the top of the charity retail sector.

· The senior responsible manager in Trading, holding overall accountability for all aspects of our charity retail operation

· As an ambassador for the organisation maintaining excellent relationships with all suppliers and partners

· Lead a team of 33 whole time equivalent employees (51 people) and 500 volunteers to deliver at least £3.5m in sales and at least £300k in gift aid annually

· Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture

· Lead, manage and coach a culture of openness to engage the diversity of the community as customers, donors, staff and volunteers

· Detailed understanding and analysis of data from a range of sources in order to collate and provide timely effective verbal and written reports, to agreed schedules, reporting on and managing performance, risk, variance, effectiveness, trends and the cut through impact of innovation

· Collaborate internally and with external partners to maintain a range of projects with local colleges teaching and training in fashion, design and social media, including joint events and succession pipelines with apprenticeships, DoE volunteer placements and internships

· Hold oversight of leases and ensure effective lease management

· Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance

· Project manage the process of new shop openings as required

· Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice

Development Events and Venue Hire Manager

Ref: LL/25/12

c.£40,000 per annum, plus benefits

St James’s Square, London SW1

35 hours per week, typically Monday to Friday, 9.30am - 5.30pm, with

evening and weekend work required to support event schedules, and flexibility in line with the Hybrid Working Policy.

About The London Library

For 180 years, The London Library has stood as one of the UK's greatest literary institutions, inspiring creativity, and ideas. Our esteemed members, past and present, include literary giants like Charles Dickens, Charles Darwin, Virginia Woolf, and contemporary authors such as Kazuo Ishiguro and Sarah Waters. Our collection boasts around one million books, a vast eLibrary, and an invaluable postal loans service, making it a sanctuary for those who cherish the written word. We are championed by our President, Helena Bonham Carter CBE, and operate as a registered charity.

About the Role

We are seeking a Development Events and Venue Hire Manager to join our small, dedicated Development team. In this pivotal role, you will:

•Organise and manage patrons, supporters and donor events in line with fundraising strategies to support stewardship and cultivation activity

•Organise and manage major Development events including the Chairman’s dinner and lunches, in line with the department’s events strategy, helping to ensure income generating and donor opportunities are maximised

•Deliver the Library’s President’s Christmas and Summer parties

•Develop and deliver the venue hire strategy to maximise income and drive a sales-focused approach to increasing clients and bookings

•Manage the coordination of cross-departmental event meetings

About You

You are an enthusiastic professional with:

•GCSEs (A–C) in Maths and English or equivalent.

•Demonstrable experience of planning and delivering fundraising events, and high-level stakeholder/donor stewardship events

•Track record in relationship building with the ability to effectively communicate with and present information to senior level stakeholders such as trustees, donors, and senior staff.

•Knowledge of and interest in literature and libraries

•Excellent written and verbal communication skills, with attention to detail and meticulous concern for accuracy

•Sound judgment in using initiative and taking responsibility.

•Ability to work independently and supportively as part of a team, play a pro-active role within the team and contribute constructively to departmental discussions.

•Excellent IT skills (MS Office, email) and a proven ability to learn new systems quickly.

Personal attributes include:

•Self-motivated and confident

•Flexible and adaptable to change

•Pleasant, approachable and helpful, even under pressure

Why Join Us?

The London Library offers a friendly, hardworking, and inclusive workplace where we strive to support the diverse needs of our team. We welcome applications from all sections of the community and are committed to equality and diversity. Specific adjustments and access needs can be discussed to make this role suitable for you.

If you’re passionate about delivering an exceptional Development experience and want to use your skills to help drive the success of The London Library, we’d love to hear from you!

To apply please visit our website via the link and apply online.

Closing date: 10 December 2025 @ 12:00pm

Interviews: 15 December 2025

Please note:

•We can only consider candidates with the current right to work in the UK.

•We reserve the right to shorten or extend the closing date of any position where a high or low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.