Project management jobs

 Job Title: Research and Impact Lead

Contract type: Full time, 12 months maternity cover with the potential to extend

Salary: £46-£53,000 per year (depending on experience) 

Location: Hybrid with a minimum of 8 office days per month in either our London or Leeds office. The post will require some UK travel for project work and events, particularly around the North of England

BookTrust is the UK’s largest children’s reading charity. Each year we reach over 1.4 million children and families across England, Wales and Northern Ireland. We work with every local authority, delivering evidence-informed programmes that make a measurable difference to children’s reading behaviours. Our work is rooted in the belief that every child, especially those from low income or vulnerable family backgrounds, deserves the chance to enjoy reading and all the lifelong benefits it brings.  

Job Summary

The Research and Impact Lead role brings scope for collaboration and creativity working closely with BookTrust colleagues, our partners and families, as part of a team of research and impact specialists. In this role we are looking for an experienced and motivated mixed methods researcher and evaluator, with excellent partnership, collaboration and communication skills. The role is likely to suit someone with experience of taking overall accountability for delivery of research and evaluation projects. We are seeking candidates with previous experience of place-based learning and evaluation or strong skills that would be transferable to this context, alongside a strong interest in developing expertise in place-based learning and evaluation.

We will provide excellent opportunities for the postholder to further develop their research, leadership and partnership skills in support of a fast changing, purpose driven national charity. We offer a flexible and supportive working environment and provide on-the-job learning and formal training.

Application

Please apply using the BookTrust Vacancies website, where you can attach a copy of your CV along with a covering letter showing how you meet the person specification and your motivations for applying for the role. Your covering letter should not be longer than two sides. Please also answer this question in your cover letter:

BookTrust is setting up a new place-based pilot to develop a sustainable, place-led model for support which seeks to deepen impact and reach families in greatest need within a particular community. What are some of the principles of good place-based learning and evaluation that BookTrust should incorporate into this work?

Please also attach one or two examples of research, evaluation or learning outputs (reports, presentations etc) you have produced and also specify if you are applying to be based from our Leeds of London office.

Closing date: 14th November

Interviews: Interviews will be in two stages - 1st stage interviews will be on w/c 24th November, via Teams   

Our Commitment to Diversity and Inclusivity

We aim to provide an inclusive recruitment process and actively welcome applications from diverse talent pools: minority ethnic candidates, candidates with disabilities and long-term conditions and candidates from underrepresented communities.

We are committed to equality of opportunity and want to ensure we have an accessible application process for all candidates. If you need any reasonable adjustments or would like us to do anything differently during the application process, please contact our HR team to discuss your requirements further.

BookTrust is committed to safeguarding and promoting the welfare of children. The recruitment and selection process reflect our commitment to safeguarding therefore, the suitability of all prospective employees will be assessed during the recruitment process in line with this commitment, and pre-employment checks.

Homeless Link is the national membership charity for frontline homelessness agencies and the wider housing with health, care and support sector in England. With more than 750 members, we work to improve services and campaign for policy change that will help end homelessness and ensure that everyone has a place to call home and the support they need to keep it. 

As part of our established services to our members and the wider sector, Homeless Link provides specialist learning and development services to help staff working in homelessness focus on their personal development or unlock change. This includes group training, qualifications and leadership programmes. Through this we aim to create a high performing homelessness workforce who have the skills, knowledge and behaviours to provide professional and consistent support to people experiencing homelessness. 

Our aim now is to increase the reach and sales of our training to maximise both the impact or our L&Dprogrammes and increase the income they deliver.  The Learning and Development Sales Manager will lead this work, increasing awareness of the range of Learning and Development opportunities we currently provide and working with current and prospective customers to better understand their needs.

The successful candidate will have a sound knowledge of sales and marketing approaches, with previous experience in building and maintaining successful customer relationships, developing sales strategies and project development and management.  For full details of the role please follow the link to our website.

We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.

Position: Counselling Manager

Salary: £32,000 pro rata, pension paid at 4% contribution 

Hours: 30 hours p/w

Days of work: Flexible but must include Thursdays 

Contract Type: Permanent 

Location: Snowdrop Project Offices, Castle Green, 7 Castle Street, Sheffield S3 8LT 

Benefits:  

• 6.6 weeks annual leave entitlement (25+8 Bank Holidays), with additional days with 2+ years of service  

• 4% Pension contribution  

• Monthly independent clinical supervision, contribution towards CPD and pro-rata reimbursement for membership of relevant professional bodies 

• Enhanced sickness pay  

• Employee Life Cover  

• Take your birthday off  

• Salary sacrifice schemes- Holidays, Cycle to Work  

Reporting to: Head of Operations (plus funded external clinical supervision) 

Direct reports: 2x Senior Counsellors, counselling placement students and volunteers 

Collaborating with: Casework Manager, Community Development Manager, Policy, Training and Research Lead 

Welcome to the Snowdrop Project: 

The Snowdrop Project is the first organisation in the UK to provide long-term, community-based support to survivors of modern slavery and exploitation.  We aim to empower survivors of modern slavery and exploitation to recover from their pasts and rebuild their futures. We aim to reduce the risk of re-exploitation, to create and implement models of best practice and to share this knowledge with other agencies and individuals nationally and beyond. 

By joining our team, you’ll be part of a kind, passionate, and forward-thinking organisation making a real difference in people’s lives. 

About the Snowdrop Project Counselling Service: 

The Snowdrop Project Counselling Service stands as a beacon of hope, healing and humanity for survivors of modern slavery and exploitation in South Yorkshire.

Rooted in a trauma-informed, person-centred, and phenomenological philosophy, the service offers a compassionate and holistic approach that honours each individual’s unique journey. By removing barriers to access, fostering long-term therapeutic relationships and integrating innovative bottom-up approach. Snowdrop creates a safe and empowering space where survivors can reclaim their sense of self and agency. 

About the Role: 

Funded by The National Lottery Reaching Communities, we are looking for a passionate and motivated manager, who is aligned with our clinical approach, to cultivate and grow the counselling service in line with our mission to see survivors of modern slavery and exploitation recover from their experiences and thrive. This role is responsible for leading a team, developing the counselling offer and contributing to systems change within the UK through social policy and research.

What You’ll Be Doing:   

• Leading and managing a team of counsellors, promoting reflection, wellbeing and innovation within the service
• Developing our therapeutic service in collaboration with the counselling and Leadership team
• Providing 1:1 therapeutic counselling service for a small number of survivors of modern slavery with complex needs
• Contributing to the development of an evidence base for the service, delivering training and contributing to research

Please see the Job Description document for full details and the Person Specification 

How to apply: Click the CharityJob Apply button below. You’ll be asked to submit a CV and cover letter which details your suitability for the role (please read the instructions for completing the cover letter carefully- incomplete or irrelevant cover letters will be excluded) and answer a question about your right to work in the UK. CVs and cover letters will be screened and candidates will be shortlisted based on these.

We welcome every applicant and strive to create and promote inclusive teams. We celebrate difference and encourage everyone to join us, and to be themselves at work. 

Please note- we will not be working with recuiters for this post.

Insights and Impact Manager £41,738 

The Role 

Are you passionate about putting girls' voices at the heart of programme design? We're looking for a collaborative and data-informed Insights and Impact Manager to bring research, evidence and learning into our work at GFS. You'll design and lead monitoring, evaluation and learning (MEL) across all programmes, build systems to gather insight from girls and young women, and ensure their experiences directly shape our delivery and strategy. 

About Girls Friendly Society 

Established in 1875, GFS is one of the oldest UK registered charities working to support girls and young women. We believe in challenging gender inequality by empowering girls and young women. We achieve this by providing groups and opportunities for girls and young women to build friendships, gain confidence, and learn that they are unstoppable. We deliver a programme of activities designed to develop socio-emotional skills such as confidence, self-esteem, emotional wellbeing, and resilience, and recruit and train women volunteers to run those activities in a space designed for girls and young women. We prioritise working in areas of disadvantage. 

Why Join Us? 

At GFS, we believe in creating a supportive and inclusive work environment where our team can thrive. As part of our organisation, you'll enjoy: 

• 25 days annual leave (pro rata), plus bank holidays 
•  Long service leave after two years 
• GFS Pension Scheme with 7.5% employer contribution 
• We embrace flexible working and support our employees to work in ways that suit their individual circumstances and responsibilities.   
•  24-hour access to Employee Assistance Programme 
•  Season ticket loan 
•  Annual EDI Learning Days 
• Study time to support your professional development 

Our Commitment to Equality, Diversity and Inclusion 

GFS is committed to building a diverse workforce that reflects the communities we serve. We actively welcome applications from people of all backgrounds, particularly those from marginalised communities including Black, Asian and minoritised ethnic candidates, LGBTQ+ individuals, disabled people, and those from underrepresented groups. 

As part of our commitment to equitable recruitment, we guarantee interviews for candidates from marginalised communities who meet the essential criteria for the role. We are also committed to making reasonable adjustments throughout the recruitment process and in the workplace. If you require any adjustments to support your application or interview, please let us know and we will work with you to ensure an accessible and inclusive process. 

Key Dates 

• Closing Date: Noon, Thursday 20th November 2025 

• Interviews: Thursday 4th December 2025 and Friday 5th December

Project Accountant

An international not-for-profit organisation is seeking a Project Accountant to join its expanding finance team in London on an initial 1-year FTC. This is a fantastic opportunity to apply your financial expertise within a global, mission-led environment, supporting programmes that drive meaningful environmental and social impact.

The organisation works at the forefront of global sustainability, partnering with governments, funders, and international stakeholders to deliver initiatives that address the world’s most urgent challenges. With a team of specialists based across multiple continents, they combine data, policy, and innovation to help build a more equitable and sustainable future.

As Project Accountant, you will play a key role in ensuring financial integrity and compliance across a diverse portfolio of philanthropic and government-funded projects. You’ll act as a trusted partner to project leads, providing financial insight, accurate reporting, and expert support throughout the project lifecycle.

This position sits within the Grant Finance function, working closely with legal, HR, and operations teams to forecast expenditure, track commitments, and ensure that all financial reporting meets donor and audit requirements. You’ll also contribute to system and process improvements as the organisation continues to expand its portfolio of funded programmes.

The charity has offices in Central London and offers flexible working arrangements, including remote working, compressed hours, and the option to work a four-day week.

Key Responsibilities

• Maintain full accountability for project financial transactions and grant funding records.
• Deliver accurate and timely financial reports and analyses to project leads and external funders.
• Prepare and review project and proposal budgets, ensuring alignment with donor guidelines.
• Monitor and forecast expenditure, tracking commitments and staffing costs.
• Support funder audits and ensure internal controls align with donor requirements.
• Lead on project close-out, ensuring accurate reconciliations and compliance.
• Contribute to ongoing process improvements, systems implementation, and policy updates.
• Collaborate across global teams to deliver consistent, high-quality financial support.

About You

You will be a qualified or part-qualified accountant (ACA, ACCA, CIMA, or equivalent) with strong experience in grant or project finance, ideally in an international or donor-funded setting.

You’ll bring:

• Proven experience with grant compliance, funder reporting, and audits
• Experience with EC grant compliance and financial reporting is essential
• Advanced Excel and data analysis skills, with the ability to manage complex financial information.
• Strong communication and stakeholder management skills, able to translate financial detail for non-finance colleagues.
• A proactive and organised approach, capable of managing multiple deadlines across time zones.
• Experience working with multi-currency projects and diverse international teams.

Desirable:

• Experience with SUN Systems / Infor Q&A, Concur, or project tools such as Asana.
• Background in sustainability, international development, or environmental programmes.
• Additional language skills.

Salary & Benefits

• Salary: £53,243
• Contract: 1 year FTC
• 30+ days of annual leave
• 1 week office shut-down for a Summer & Winter Break (not included in annual leave)
• Opportunity to work internationally 20 days per quarter

We are looking for an experienced Manager to guide our team and support the Charity Director with the growth of our charity.

About Interakt

Interakt Community is a UK-based charity committed to supporting adults with learning difficulties as well as sensory, and physical challenges that empowers through the prism of the arts, developing confidence, communication, creativity, and collaboration.

The Operations Manager will play a pivotal role in supporting the Charity Director, ensuring that all day-to-day activities run smoothly, that delivery meets our standards, and that the team is supported to thrive.

This is an exciting opportunity to join an established charity and be part of the development of its ambitious future.

Purpose of the Role

The Charity Operations Manager will take ownership of the day to day operational delivery of Interakt’s core activities. You will manage the planning, scheduling and facilitation of the sessions; oversee a small operations team (session facilitators, business admin, Bookkeeper); ensure compliance, processes and procedures are in place; and support the organisation’s growth and operational effectiveness

Key Responsibilities

Session & Programme Delivery

Oversee the day-to-day management of all sessions: planning, scheduling, and resources are arranged and facilitators are working effectively, as a team, towards a united goal.

Work with the facilitators to maintain high standards of safeguarding, session delivery & quality, , participant experience and inclusion.

Monitor attendance, participant feedback and outcomes; ensure monitoring and evaluation data is captured and reported.

Troubleshoot issues in session delivery (facilitator absence, session structure, session content, participant concerns) and ensure continuity.

Work with session delivery team and Charity Director to communicate communications to the participants guardians/care homes/ parents.

Collaborate with other senior team members, including the board of trustees to align session schedules with organisational goals.

Team Management & Support

Line-manage the small team: session facilitators, business admin support, and work alongside the Bookkeeper. Provide coaching, supervision, performance reviews and professional development.

Foster a positive, inclusive and collaborative team culture.

Allocate workloads, manage rotas, cover arrangements and ensure team resilience.

Be part of the recruitment process, induction and training of new facilitators and support staff as necessary.

Operations, Finance & Administration

Work closely with the Bookkeeper to oversee financial operations relevant to sessions: budgets for sessions, facilitator fees, travel/expenses and resources.

Ensure administrative systems are robust: scheduling software, attendance registers, invoicing, record-keeping, risk assessments, health and safety compliance, safeguarding disclosures.

Work with the Charity Director to draft and implement policies and procedures for operations: session standards, safeguarding, equality, risk management, data protection.

Strategic & Organisational Support

Contribute to the strategic planning of Interakt, including growth of session reach, exploring new delivery models, and continuous improvement of operational processes.

Produce operational reports for the Charity Director and Board: session metrics, staff performance, budgets, risk register updates.

Work with the Charity Director and Board of Trustees to support grant applications: providing data, costings, feasibility and operational perspective.

Stay informed about sector best-practice in charity operations, group delivery, safeguarding and community engagement.

Person Specification

Essential Experience & Skills

Proven experience in operations management within the charity, third sector or community engagement environment.

Experience managing a team (staff and/or facilitators) and overseeing day-to-day delivery of programmes or sessions.

Strong organisational and project-management skills: able to plan, prioritise, meet deadlines, coordinate multiple programmes.

Budgetary experience: understanding of basic financial management, liaising with finance/accounting teams.

Excellent interpersonal skills: ability to work with facilitators, participants from diverse backgrounds, and external partners.

Clear understanding of safeguarding, health & safety, inclusion and equality issues.

Confident using digital tools (including Microsoft Office) and comfortable implementing and improving systems.

Strong written and verbal communication skills; comfortable producing reports and presenting to senior management or trustees.

A self-starter with a proactive approach and ability to adapt in a small charity environment.

Full UK driving licence with no restrictions.

Desirable Attributes

Experience in arts, community development and/or the LD community.

Experience with monitoring and evaluation in a service delivery context.

Experience in service development as a complete process.

Personal Qualities

Enthusiastic champion for the charity’s mission, values and inclusive culture.

Reliable and accountable, with attention to detail and a commitment to quality.

Collaborative and nurturing team-player, but comfortable taking confident initiative and ownership.

Flexible and responsive: able to respond to changing session needs and participant number

Terms & Benefits

Salary: £27,500-£30,000 per annum dependent on experience

Pension: After 3 months a post holder that would enrolled in our NEST pension program

20 days annual leave plus bank holidays

Flexible working where appropriate (with requirement to be present at venue sessions)

Professional development opportunities

Occasional evening or weekend sessions may be required (time off in lieu provided

Department/School: Campaigns and Alumni Relations

Contract type: 12-month contact / Hybrid / Flexible options considered

Overview

The Campaigns and Alumni Relations Office (CAR) at the University of Sheffield is dedicated to inspiring alumni (former students) to make philanthropic gifts, as well as giving their time and expertise. A donation to the University of Sheffield can change lives, from supporting students in financial need to furthering world-leading research.

As part of CAR, the Individual Giving team encourages people to make gifts of up to £10,000 using a data-driven approach and a range of communication channels. We’re looking for a skilful communicator and project manager to join us.

The Individual Giving Manager will deliver a multi-channel fundraising strategy to encourage people to give at ‘mid-value’ level (£1,000-£10,000 each year) through direct mail and digital fundraising You’ll also support the wider team by project managing mass fundraising appeals that solicit gifts of all sizes by direct mail and email.

You’ll also be responsible for producing stewardship communications, including reports, that thank donors giving over £1,000.

Main duties and responsibilities

• Deliver a multi-channel fundraising strategy to encourage people to give at ‘mid-value’ level (£1,000-£10,000 each year) through direct mail and digital fundraising.
• Manage and build an active portfolio of individuals capable of making mid-value gifts, engaging this group with tailored communications.
• Make direct asks for donations to priority projects at the University. Current appeals include student scholarships, student hardship funds and medical research.
• Project manage direct response fundraising appeals that ask for gifts at all levels (including cash gifts under £1,000 and regular gifts by direct debit) and ensure appeals deliver a strong return on investment.
• Across all fundraising activities, manage relationships with external and internal agencies and internal teams that support your work. Develop clear project plans and briefs, as well as ensuring projects are delivered on time and to budget.
• Deliver against individual and shared fundraising targets to help the Individual Giving team raise up to £1 million ‘cash in’ per year.
• Ensure ‘mid-value’ donors are stewarded through a programme of activities, including reports, that demonstrate the impact of their support and inspire repeat giving.
• Utilise data insight and audience knowledge to segment and personalise communications for priority groups, including preparing spreadsheets of data for appeals. 
• Work closely with other fundraisers within CAR to move individuals through the donation pipeline in order to grow and uplift gifts.
• Ensure that gifts are solicited and accepted in line with the University’s ethical policies.
• Maintain accurate records of relationships and ensure information gathered is available to other members of Campaigns & Alumni Relations.
• Stay on top of best practice in fundraising and promote excellence in fundraising  across the CAR office.
• Carry out other duties, commensurate with the grade and remit of the post.

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Essential criteria

• Experience in fundraising, direct response marketing or creative communications (assessed at application / interview)
• Knowledge of the principles of fundraising and a genuine belief in the transformative power of philanthropy in Higher Education (assessed at application / interview)
• Ability to influence, negotiate and persuade with highly developed written and verbal communication skills (assessed at application / interview)
• Experience working with external and internal stakeholders, to deliver print communications (assessed at application / interview)
• Experience and success in managing delivery of creative content and engagement touchpoints (assessed at application / interview / task)
• Ability to deliver an outstanding donor experience whilst acting as an ambassador for the University (assessed at application / interview)
• An understanding of the importance of audience segmentation and the ability to manipulate data in order to deliver personalised appeals (assessed at application / interview)
• Demonstrate the highest level of diplomacy, discretion and integrity when dealing with all aspects of fundraising (assessed at application / interview)
• Ability to deploy a range of fundraising methods to solicit donations as well as thank donors (e.g. direct mail and  email) (assessed at application / interview / task)
• Ability to manage multiple projects at once, produce clear briefs, delegate tasks and meet deadlines (assessed at application / interview)

Desirable criteria

• Experience of line management or coaching other staff members, including delegating tasks and providing feedback (assessed at application / interview)
• Experience of working with customer relationship databases (CRM) such as Raiser’s Edge (assessed at application)

Further Information

Grade: 7

Salary: £38,784 - £47,389 per annum

Work arrangement: Full-time

Line manager: Head of Individual Giving

Direct reports: Fundraising Assistant

Next steps in the recruitment process

It is anticipated that the selection process will take place the week commending 24th November. This will consist of an interview and task. We plan to let candidates know if they have progressed to the selection stage on the week commencing 17th November, an exact date will be confirmed soon.

How to apply

You must apply through the University of Sheffield's job site. For formal enquiries about this role, please click through to the University's website for contact details.

Job Purpose

We’re looking for a talented and motivated Communications and Engagement Officer who can effectively convey the life-changing impact of our work, motivate our community to volunteer, donate and fundraise to support our work, and ensure that the information and educational resources we provide reach those who need them most.

Key Responsibilities 

Communications:

· Act as the first point of contact for IPWSO’s public email address and social media channels and ensure timely and appropriate replies.

· Manage IPWSO’s social media channels, creating original and engaging content and posts, and actively engaging with our audiences.

· Manage Google Ad Grant campaigns with an emphasis on growing our supporter base and increasing individual giving.

· Keep up to date with emerging trends in digital communications and social media and recommend potential new channels for fundraising and audience engagement.

· Support the development of videos for IPWSO, in cooperation with IPWSO’s Project Manager and other colleagues. The type of work to be undertaken includes providing support for content development, speaker recruitment, filming and editing, as well as helping source external agencies as needed.

· Maintain and develop the IPWSO website ensuring its security and that it functions both as an effective supporter acquisition tool and a means by which people can easily access information about PWS.

· Produce compelling newsletters and an Annual Report.

· Support the review and update of IPWSO’s Communications Strategy in line with its Strategic Plan.

· Uphold and showcase the IPWSO mission and brand.

· Help oversee the production and design of a range of educational resources for families and professionals.

· Oversee copywriting and proofreading within IPWSO.

· Support IPWSO’s members and liaise with its stakeholders internationally in support of our shared goals.

Engagement:

 · Provide support for online events programmes, in cooperation with IPWSO’s Project Manager and the Online Events Committee.  The type of support to be provided includes hosting Zoom sessions, supporting speakers, follow up administration including evaluations.

· Support IPWSO’s Famcare Board by facilitating their online meetings and assisting with their online events.

· Work with the Project and Operations Manager to provide membership support, liaising with IPWSO’s member organisations as needed.

· Proactively engage with member associations to promote IPWSO and also to understand their needs and how IPWSO can be of help.

· Work with the Project and Operations Manager on our Educational Outreach programmes.  Work will include liaising with event organisers with regards to IPWSO’s booths at different conferences, ensuring follow up as needed (including help with preparation of PowerPoint slides), engagement follow up including data entry to update our database (Donorfy).

How to Apply

Review the full job outline/ad and apply on the Charity Job website by submitting a copy of your CV with a covering letter of no more than two pages of A4, describing how you meet the requirements of the role and the criteria outlined in the person specification.

We will be reviewing applications and interviewing applicants on a rolling basis. We encourage you to apply early, as the advertisement may close before the date specified below if a suitable candidate is found.

The closing date for the receipt of applications is November 30th at 5pm UK time.  The start date envisaged for the Communications & Engagement Officer is 5th January 2026.

Location: Farnham, Godalming, Guildford – travel to other offices may be required
Flexible working: Some remote working available depending on service needs
Reporting to: Head of Service Delivery 

About the Role 

We’re looking for a motivated Casework Team Manager to lead and manage our Casework Service. 

You’ll manage a team of caseworkers and volunteers, ensuring our service continues to meet the highest quality standards and delivers excellent outcomes for clients. You’ll balance day-to-day operational management with service improvement and development, working collaboratively with partners and funders to make a real difference in our community. 

This role offers the chance to shape local services, develop your leadership skills, and play a vital part in delivering our mission to help people find their way forward. 

What You’ll Do 

• Manage the delivery of casework services across a number of locations. 

• Supervise and support caseworkers and volunteers, ensuring advice quality and service standards are met. 

• Oversee case allocation, monitor performance, and identify opportunities for improvement. 

• Maintain your own small caseload to keep your advice skills current. 

• Act as Deputy Safeguarding Lead and Information Asset Owner as needed. 

• Work collaboratively with the Head of Service Delivery and other managers to ensure our services remain responsive and effective. 

About You 

You’ll have experience in advice or casework, and the ability to lead and inspire a team to achieve great outcomes for clients. You’ll also have experience of debt advice and ideally in benefits and housing.

We’re looking for someone who is: 

• Skilled in managing and motivating paid staff and volunteers. 

• Experienced in advice and casework delivery, ideally within the Citizens Advice framework. 

• Organised, adaptable, and confident managing competing priorities. 

• A great communicator who can build strong relationships with colleagues and partners. 

• Proficient in digital tools and case management systems. 

• Committed to safeguarding, equality, diversity, and inclusion. 

What We Offer 

• A supportive and inclusive workplace where your wellbeing matters. 

• Opportunities for training and professional development. 

• Flexible working arrangements to support a healthy work–life balance. 

• The chance to make a real, lasting difference in people’s lives. 

You can download the full role description on our website via the apply button.

The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce. 

To take up this post you must have the right to work in the UK. Please note that Citizens Advice South West Surrey does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system 

Role:                     Executive Assistant and Administrative Officer

Location:             Home-based, with regular attendance (at least monthly) of meetings in London

Salary:                  £28,000 - 32,000, depending on experience

Type:                     Permanent, full-time, 37.5 hours per week

Responsible to:  CEO           

 About the role

Are you a proactive, energetic and highly effective individual with great attention to detail? We’re looking for a new Executive Assistant (EA) for the CEO and the Chair of the Overcoming MS Board of Trustees as well as organisational administrative duties.

This role plays an essential role in the smooth running of the charity. With a small team and big ambitions, everyone plays an important part. Yours is to facilitate our team to work in the most effective and productive manner, using your organisational and planning skills so we can all deliver the greatest impact for people with MS.

At Overcoming MS, we are here for everyone with MS who wants to take control of their health and wellbeing. We provide clear, practical actions for people to take and a supportive community to help people living with MS. Knowing people with MS can reduce their risk of disease progression through lifestyle choices gives hope to us all. Our vision is a world in which living a full and healthy life with MS is possible for everyone.  

Job summary:

You will support the organisation across a range of administrative, organisational and governance activities. You will be comfortable working in a busy environment juggling multiple projects, as is characteristic of a small but ambitious organisation.

You will be able to demonstrate discretion and commitment, along with excellent organisation, written and verbal communication skills and will bring experience of providing director level PA/EA support. You will be able to use your own initiative to prioritise workload according to the demands of the day and learn to anticipate changes, responding professionally, adeptly and positively.

You will be expected to provide a high standard and quality of support across a range of activities and projects, being fully aware of and upholding the charity’s values, and taking responsibility for modelling these to others across the organisation and to the wider community.

Key responsibilities and duties:

The role comprises of the following key areas of responsibility:

· Executive Assistant to CEO

Provide full support to the CEO, including but not limited to:

o Overseeing the diary of the CEO, prioritising meetings and scheduling time for reading, thinking and preparing, ensuring meeting materials are to hand.

o Providing ‘right-hand’ support, undertaking research, ensuring CEO is up to date with all projects and pre-empting needs.

o Secretarial – supporting emails, creating presentations, keeping management files organised and up to date within SharePoint.

· Executive Assistant to Chair

Provide full support to the Chair in any administrative activities that relate to her role as Chair, including but not limited to:

o Overseeing calendar appointments, and ensuring the Chair is prepared for meetings.

o Providing ‘right hand’ support in communication with staff and Board, scheduling meetings and providing administrative support as required.

· Governance and administrative support to the Overcoming MS Board

Provide governance and administrative support to the Overcoming MS Board of trustees, including:

o Scheduling Board, committee and Strategy meetings and making the necessary arrangements (eg booking venues, setting up virtual meetings via Teams/ Zoom).

o Preparation of documentation for meetings including circulation of agendas, compiling Board packs for the Board of Trustees and committee meetings, taking accurate minutes and co-ordinating follow up actions.

o Supporting the Chair and CEO in the recruitment and induction of new Trustees.

o Providing administrative support for working groups, for example, making arrangements for meetings, circulating agendas and papers.
 

· Internal HR administrative lead

Fully supported with external expertise, to provide administrative support for the team, including:

o Advertising vacant roles, coordinating recruitment, sifting applicants, arranging interviews.

o Onboarding new starters, including references, contracts, setting up new starters on the systems, inducting starters in organisational processes.

o Supporting ongoing team development including coordinating training, staff surveys and appraisals.

o Coordinating leavers, including exit interviews, leavers forms and relevant administration.

· Internal IT administrative lead

Fully supported by our external IT agency, to provide administrative support for the team, including:

o Regular meetings with IT agency to ensure correct licenses, equipment and protections are in place.

o Coordination of hardware and software for new starters, equipment provided and returned for leavers.

· Management of Overcoming MS contact enquiries

o Regularly check the Overcoming MS contacts mailbox and manage its contents, responding or delegating to Overcoming MS team members where appropriate, and ensuring follow up is completed.

o Manage the Overcoming MS telephone number to ensure queries are dealt with efficiently.

o Draw themes from regularly occurring queries, to make sure any trends are picked up and addressed effectively.

· General organisational support

o Provide ad hoc project management support to organisational improvement projects, including supporting project team meetings, developing project plans and tracking progress.

o Travel/ meeting arrangements – arrange meetings, attendance at conferences and book rooms and making travel arrangements as necessary.

o    Coordination with our outsourced storage facility.

o Policy support – maintenance of the policy tracker, coordinating the reviewing and updating of policies.

o Admin support for team meetings, oversight of the shared drive, central email lists.

o Lead relationship with our Employee Assistance Provider, including regular team reminders of services and other charity discounts.

o Proactively identify areas where improvements can help improve efficiencies, impact or wellbeing.

PERSON SPECIFICATION

 Experience (Essential (E)/ Desirable (D)

· At least 5 years’ experience in a senior PA/EA role (E)

· At least 5 years’ experience in writing Board minutes, supporting Boards and committees and other governance (E)

· Experience of effective engagement with senior leaders and stakeholders, both internal and external, at all levels (E)

· Experience of the charity sector (D)

· Working understanding of an organisation with a dispersed, remote team across a wide geography (D)

· Experience of supporting strategic and improvement projects (D)

· Experience of supporting HR or IT processes (D)

Education, Knowledge & Skills (Essential (E)/ Desirable (D)

· An excellent standard of written and spoken English and ability to communicate effectively with a range of people from diverse backgrounds (E)

· Excellent interpersonal skills (E)

· Excellent organisational, prioritisation and time management skills (E)

· Conscientious, with excellent accuracy and attention to detail, delivering high quality work (E)

· Proficiency in the full Microsoft Office suite, especially Teams, Outlook, SharePoint/OneDrive (E)

· Experience of using a variety of IT packages including databases and willingness to learn new IT systems (D)

· Awareness of charitable governance principles (D)

Personal attributes

· Calm and adaptable with an ability to work within a flexible and busy environment (E)

· Able to anticipate and problem solve with high levels of tact, diplomacy, discretion and ability to demonstrate absolute respect for the confidentiality of information (E)

· Comfortable working remotely and happy to travel, as needed, for meetings (E)

· Thrives as a team player but able to work on your own initiative, with minimal supervision (E)

· Reliable, resilient, committed and self-confident (E)

· A proactive approach to your work and are able to identify opportunities and solutions (E)

· Highly committed to safeguarding vulnerable people, equality, diversity and inclusion (E)

· Fully committed to Overcoming MS’s values (E)

· Experience of working within a charity and understanding of the charity sector (D)

Location: Rochester Airport, Kent
Department: Business Development
Salary: £45,000 - £50,000 per annum (FTE)
Hours: Full-Time, 37 Hours, Monday to Friday
Contract Type: Permanent

We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.

We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,100 incidents. We are fearless and tireless in fighting to save every life.

Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.

MAIN PURPOSE OF ROLE:

We have an exciting opportunity for an exceptional and highly motivated individual to help orchestrate and coordinate the successful delivery of our new strategic priority – KSS in Your Community (KSSIYC). KSSIYC is an exciting, transformational and ambitious initiative which will drive forward our strategy of working together to save more lives through delivery of lifesaving interventions and actions, engagement, awareness, relevance and ultimately income at a community level across Kent, Surrey and Sussex.

Inclusion and Diversity:

KSS is committed to creating an equal, diverse and truly inclusive culture where everyone feels welcome and able to be their authentic selves.

We believe that everyone has the right to live without fear or prejudice, and be treated fairly, and with respect and dignity regardless of race, age, gender, disability, sexual orientation, social class, religion and belief.

We reserve the right to close the position early if the role is filled.

Benefits package is correct at the time this advert was published.

Benefits

25 days annual leave rising with service, Occupational/Enhanced Sick Pay, Enhanced Parental Leave, Access to the Blue Light Card and Blue Light Events, Access to the Wellbeing Hub Group, Personal Pension Scheme, Group Life Assurance Cover, Group Income Protection Cover, Critical Illness Cover, Employee Assistance Programmes, Development opportunities.

REF-224 942

Job Purpose 

To support the manager and deliver on the home and settle services across two hospitals, supporting the wider team, and provide leadership when necessary. You will work in collaboration with AUKEL, the hospitals, and other community health and social care colleagues.

The service supports people returning home after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning.  You will manage referrals, carry out assessments, and with the Manager, allocate service users to Discharge and Settle Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home, as necessary. You will work collaboratively to lead and manage your team to support the smooth transition from hospital to home for service users.  The service is time limited, usually up to 6 weeks, to adjust and settle back in their homes.

Key Tasks 

• Act as the first point of contact for all referrals across the hospital they are attached to. 

• Meet with patients in the community and/or hospital and carrying out assessments and risk assessments

• Enter referrals on to AUKEL’s case management system (currently Charity Log) in accordance with GDPR guidelines. 

• Allocate referrals to Discharge and Settle workers using tech available (currently the Call Round App), training will be available. 

• Collecting feedback from service users and uploading to case management system. 

• Prepare and keep stock of AUKEL Welcome Packs and service leaflets. 

• Deputise for the Manger at discharge planning and other meetings as directed. 

• Support the hospital to improve the patient’s experience of the discharge process 

• Monitor the case loads of each of the Discharge and Settle workers (DSW) to ensure they are evenly and fairly balanced. 

• Work collaboratively with other agencies providing support services. 

• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital. 

• Plan and develop person centred interventions to provide short term support for people after hospital discharge. 

• Deliver the front-line services as required e.g. when there is high demand, sickness or staff shortages. 

• Provide occasional weekend cover for the A/L of other Project Officers

• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital. 

• Supervise, support and develop DSWs and volunteers in your service. 

• Liaise with the handyperson service about referrals and jobs for service users. 

• Ensure DSW are resourced to sign post service users to other services when the home and settle service intervention ends. 

Administration 

• Keep AUKEL case management system up-to-date, input all data, and ensure all referrals, interventions, time spent with service users are recorded. 

• Allocate referrals to DSW using tech available (currently - Charity Log ‘Call Round’ App). 

• Ensure wards have good supply of service leaflets and referral forms. 

• Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators. 

• Ensure customer feedback questionnaires are sent at the end of each intervention and record returns. 

• Ensure admin tasks relating to service users, Discharge and Settle workers or general admin is carried out in a timely and efficient manner.

• Provide weekend cover as needed, i.e. annual leave and sickness, for the services you manage and other hospital settle services provided by AUKEL 

• Carry out monitoring of the service ensuring it meets the contractual requirements of commissioners. 

Quality  

• Be familiar with and to implement AUKEL policies and procedures. 

• Ensure the service is delivered in accordance with Care Quality Commission fundamental standards. 

• Ensure integration with other AUKEL projects, and service users are referred/sign-posted to appropriate support services available to them. 

• Respond to safeguarding or other concerns and make appropriate reports and management action 

Liaison 

• Represent Age UK East London and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services. 

• Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission. 

• Liaise with other AUKEL home and settle services and work collaboratively to maintain effective services, including sharing staff where appropriate. 

• Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service. 

• Liaise with contractors to arrange deliveries and works to service user’s homes. 

 General 

• Meet regularly with your line manager for support, supervision and appraisal. 

• Attend team and staff meetings, (and other meetings) as required. 

• Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL. 

• Undertake any training required to fulfil the post. 

• Carry out the duties of the post in accordance with AUKEL’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults. 

• Arranging access visits to service user’s homes 

• Work within AUKEL’s expectations of professional boundaries and confidentiality. 

 Functional Links  

• The Home and Settle Project Officer is supervised directly by the Home and Settle Manager. 

• Close working is required with AUKEL Finance Team, Information, Advice, Advocacy & Befriending Services, AUKEL Community services directorate, and other home and settle services across east London.

Person Specification 

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply! 

Experience 
Essential 

• Minimum of 2 years’ experience of working within a health or care setting.

• Experience of using IT systems to record work done.

• Experience of supporting colleagues (this could be in a non- managerial position) 

Desirable  

• Experience of working within a hospital setting 

• Experience of managing and developing staff. 

• Experience of working with older people 

Knowledge & Understanding 
Essential 

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.  

• Understanding of the needs of patients who may lack family or other support. 

• Understanding of the needs of lone workers whilst working in the community. 

• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.  

• Understand of and commitment to equity, diversity, inclusion and dignity. 

Desirable  

• Knowledge of CQC fundamental standards 

• Understanding of NHS hospital discharge procedures 

• Experience of conducting assessments and risk assessments. 

Skills/Attributes 
Essential 

• Excellent interpersonal skills 

• Excellent verbal and written communication 

• Intermediate IT skills 

• Excellent planning and organisational skills 

• Ability to work calmly under pressure. 

Additional Requirements  

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS) 

• The role is required travel across East London

• Flexibility in working hours to meet organisational needs 

We pride ourselves on being a values-driven organisation, and we’re looking for a like-minded Operations Manager to join the team in this new role.

Blending people skills with project and process expertise, you will be organised and adaptable. You will be adept at spreading yourself across multiple functions and have the right balance of assertiveness and human touch to get things done. We are looking for someone with strong oral and written communication skills, who will be able to lead meetings and write effectively for a wide readership. This is a varied role, in a lively and friendly organisation where no two days are the same, which will suit someone with a strong interest in criminal justice.

You may come to us as an already-established manager, or someone looking to step up into a more senior role. You may have experience across some of the usual operations functions, such as HR, facilities management and project management. Or, you may have developed a specialism in your career and be looking for a wider remit and leadership role.

Research tells us that marginalised groups of people may not apply for jobs unless they meet 100% of the criteria. We also know that good applicants can come from many backgrounds with different experiences that might not seem “standard”! We’d still love to hear from you, even if you don’t feel like you check all the boxes as you read through this job pack. We value people who bring unique perspectives and knowledge to our team.

We hope you’ll apply: what is most important to us is sharing our values and attitude to work – the rest we can work on through our culture of feedback and development.

About the organisation
For nearly 50 years, nia has provided high quality, women-led services across North and East London. nia has three main aims: to provide services for women, children and young people who have experienced male violence, working to end men’s violence against women and girls, and to inform and influence policy and public awareness.
nia’s values, and our commitment to upholding them, set us apart. We put women first – always and without hesitation: we believe women, we are run by women, for women. We leave no woman behind: we challenge inequality and discrimination and believe that uniting women of all backgrounds is essential to ending the sex-based oppression of women.

About the post
nia’s Specialist Refuge service holds the Women’s Aid Quality Standard mark. The refuges team provides specialist accommodation and support services to women who experience multiple disadvantage including involvement in prostitution and other forms of sexual violence and exploitation, domestic violence, and problematic substance use. 
The post is currently funded until March 2026. 

About you
We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women and girls.

CV’s will not be accepted.

Closing date: 10am, 18 November 2025
Interview date: 28 November 2025

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.