Care management jobs

Job Title: Member and Supporter Experience Officer (summer placement)

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London. London attendance on Tuesdays)

Duration: 3 months (2 July – 6 October)

Interview dates: Interviews will be conducted on a rolling basis while the role remains open due to the quick turnaround required for this position.

*This role sits within a pay grade with a pay range of £25,813 to £33,052, The salary on appointment will be set at the lower end of the pay range, to a maximum of £28,394 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

We will be conducting interviews on a rolling basis as suitable candidates apply, and we are looking for the successful candidate to start from 2 July.

Context and purpose of role

At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers.

This short-term placement provides hands-on experience in delivering excellent supporter service at the Ramblers. The postholder will support the Member and Supporter Experience team in responding to enquiries, maintaining supporter data, and contributing to improvements in the supporter journey.

Key responsibilities

Supporter Engagement

• Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail.

• Escalate complex, safeguarding and complaint-related enquiries appropriately.

• Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.

• Acknowledge and thank donations and other payments in a timely and personalised manner.

Payment processing

• Process and manage in-bound financial payments in an accurate and timely manner

• Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed.

Data integrity and CRM Management

• Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation.

• Support key supporter administration tasks (e.g. welcome pack data send)

Problem-solving and complaints handling

• Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process.

• Handle complex technical enquiries related to our digital tools such as app, website, insight hub, with support from the team.

• Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones.

Volunteer support

• Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively.

Other

• Undertake such other duties as may be reasonably required of the post.

• Engage and proactively develop excellent working relationships across the organisation.

The person

Knowledge, Skills and Experience

Essential:

• A high standard of organisational, interpersonal and communication skills.

• An excellent telephone manner.

• An ability to maintain high levels of accuracy at all times.

• Ability to adapt style, tone and content to provide a tailored service to supporters.

• Ability to show initiative and determination to investigate and solve complex enquiries.

• Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set.

Desirable:

• Experience of working in a busy customer/supporter service environment.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.

• Empathetic and patient, with a genuine desire to help members and supporters.

• Positive and professional attitude.

• Proactive and self-motivated with the ability to work independently.

• Adaptable and flexible in a fast-paced environment.

• Strong sense of responsibility and accountability.

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.  

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.  

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.   

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.  

Senior Support Coach

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Senior Support Coach

Location: Based in the Redbridge area. The service is approximately a 15 minute walk from Gants Hill Underground Station (Central Line). Local bus routes reduce the walk to around 5 minutes, and the service is also accessible via National Rail services from Ilford Station. Step Free access is not available at this service.

Salary: £28,800

Shift Pattern: 37.5 hours per week, Monday to Sunday on Rota between 08:00 - 21:30 depending on different shift patterns, including bank holiday working. You will be expected to work flexibly to meet the needs of the service and residents, including evenings and occasional weekends as required. 

About the Role

We're hiring a Senior Support Coach to join our team based within a Men's Project in Redbridge. In this role, you will support residents who may be facing challenges with complex mental health needs, ideally within criminal justice, forensic or secure services

As a Senior Support Coach, you will play a pivotal role within the service, as a point of contact, providing advice and guidance to the wider team in support of the management team, and to residents. You will be based within our Offender Personality Disorder Housing Accommodation and Support Service (OPD HASS). The service provides specialist, structured support to high risk and high need men who have recently left the criminal justice system.

The service provides specialist support to help overcome personal barriers to resettlement, reducing the risk of re-offending and supports residents towards independent living. You will deliver flexible, responsive, and person centred support to residents. This is a highly rewarding opportunity to lead by example and positively influence the recovery journeys of individuals with complex needs, including personality disorders and offending backgrounds. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include:

• Support residents who may be facing challenges with complex mental health needs, ideally within criminal justice, forensic or secure services
• Deliver person-centred, therapeutic support plans; regularly review based on goals and risks
• Lead day-to-day service delivery, including housing management duties
• Monitor wellbeing through welfare checks and respond to incidents/emergencies
• Build residents’ independent living skills and reduce reoffending risk
• Conduct risk/needs assessments, safeguarding checks and crisis interventions
• Work collaboratively with probation, health services and OPD partners
• Ensure compliance with health & safety, hygiene and service standards
• Mentor and support junior staff, students and volunteers
• Maintain accurate records, contributing to reporting, audits and service improvement
• OPDHASS provides structured, trauma-informed residential support for individuals leaving custody or secure care, promoting rehabilitation, responsibility and personal growth

About You

We're looking for a individual who understands the needs of our residents along with experience supporting individuals with complex needs. You will be confident working in challenging environments and able to balance empathy with professional boundaries. You will be able to work collaboratively as part of a team, and will have alignment with our SIG values. You will be keen to support our residents to achieve their individual goals and support them to be the best versions of themselves. 

• Previous professional or lived experience supporting people who have complex mental health needs, including those within criminal justice, forensic, secure, housing, or social care settings, and individuals with personality disorders (OPD Pathway).
• Ability to engage with people from different backgrounds, build rapport, and develop therapeutic, motivational relationships that empower individuals to achieve their personal goals
• Ability to show empathy and compassion, using an empathetic, motivational, and empowering approach, with an understanding of trauma-informed care and the challenges faced by vulnerable and marginalised adults.
• Ability and willingness to show flexibility and adaptability in working patterns, responding to the needs of the service and residents, including crisis intervention and de-escalation of conflict.
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Understanding of the different needs of people with multiple and complex needs, including safeguarding, risk management, housing related support, and awareness of social marginalisation.
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Family Counsellor

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Safe Ground Family Counsellor

Location: Based within HMP Forest Bank, Greater Manchester. You may be expected to travel to other services as required, including to Central London Central Office, HMP Altcourse and for in-person meetings held off site. Hybrid working is permitted with an option of up to 2 days working from home when appropriate. Step Free access is not available at this service.

Salary: £36,000

Shift Pattern: 37.5 hours per week Monday to Friday 07:30 - 17:30. You may be required to work outside these hours as per service and organisational requirements, including evenings, weekends, and bank holidays and forming part of the out of hours on call rota for managers. 

About the Role

We’re hiring a Safe Ground Family Counsellor to support men in custody at HMP Forest Bank, located in Manchester.

As a Family Counsellor, you will identify the needs of men and their families in custody , providing anti-punitive, anti-shame, tailored support to maintain and grow family ties for individuals whilst in custody . You will deliver person centred therapeutic support through group, one-to-one and triage sessions, helping participants improve relationships, develop emotional awareness, and build healthier communication. The role includes family counselling clinics, group programme support, and joint work with prison teams and external partners. You will work in a trauma-informed way to support rehabilitation and strengthen family connections. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include:

• Support men who may be facing challenges with family relationships, father-child contact, emotional regulation, trauma, communication difficulties and maintaining positive relationships during custody

• Deliver group and one-to-one counselling sessions, as well as facilitating family counselling clinics

• Support full time delivery of programmes such as Fathers Inside and Man Up, which have received national recognition and are delivered across custodial and community settings

• Create and maintain tailored support plans

• Work with prison teams and external partners to coordinate support
• Bespoke training and active learning will be provided

• Support participants to improve relationships and emotional regulation

• Monitor wellbeing and respond to safeguarding concerns

• Maintain accurate records on internal systems

• Lone working as part of a wider team

About You

We’re looking for a compassionate and motivated individual who understands the needs of men in custody, the importance of anti-shame and anti-punitive practice in these systems, and the importance of family relationships in supporting rehabilitation. You will be comfortable working in a custodial environment and able to build trust with individuals from a range of backgrounds. You will be proactive in managing your workload, able to adapt within a busy service, and confident working both independently and as part of a wider team, often challenging prison cultures. You will be keen to support men in custody to achieve their individual goals and support them to be the best versions of themselves.

• Experience supporting people with trauma, relationship challenges, or within the criminal justice system with BACP registration or equivalent professional accreditation

• Ability to engage with people from different backgrounds, build rapport and support them to achieve their personal goals

• Ability to show empathy and understanding of the challenges people face and adapt approaches to meet individual needs

• Confidence delivering both one-to-one and group-based support

• Ability to work collaboratively with a range of professionals and services, often challenging punitive approaches

• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs

• Ability and willingness to be flexible in working patterns to meet service needs

• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

We are interviewing on an ongoing basis so this job role may close early. We advise applying as soon as possible for your application to be taken into consideration at the early stages. As a note, Interviews are scheduled for commencing on the 20th of July and 2nd Stage interviews for the 2nd of August.

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Community Support Lead: Partnerships 

Reports to: Community Support Manager 
Contract: Full-time 

Role Purpose 

As Community Support Lead: Partnerships, you will play a key role in strengthening the relationships that underpin HOST’s work, ensuring every hosted partner (HP) receives consistent, responsive, and values-driven support. 

You will lead on partner onboarding, engagement, and ongoing support, ensuring needs are met with professionalism, empathy, and efficiency. This includes managing communications around invoices and payments, responding to general queries, and proactively identifying and escalating potential risks. 

Blending strong attention to detail with a people-first approach, you will shape and continuously improve the partner experience — from initial onboarding through to long-term collaboration — ensuring every interaction reflects HOST’s mission to support the world’s change-makers. 

Core Responsibilities 

1. Partner Engagement and Onboarding

• Lead Welcome, Onboarding, and regular check-in calls with hosted partners, building clarity, trust, and consistency in every interaction. 

• Provide clear guidance on HOST’s systems, processes, and expectations, ensuring each partner journey is well-defined and smoothly implemented. 

• Identify risks, issues, or emerging support needs during interactions, and promptly share these with the Community Support Manager. 

• Support escalations and follow-up actions to maintain a high-quality, responsive partner experience. 

• Maintain accurate and up-to-date records of all communications, ensuring relevant information, issues, and risks are clearly documented and shared across the team. 

• Negotiate PAYF contributions, add-on pricing, and additional services, ensuring partner needs are met efficiently and effectively. 

Reporting cadence: Weekly summary and inclusion in monthly CS reporting. 

2. Query Resolution and Partner Care 

• Respond to general hosted partner queries with accuracy, clarity, and empathy, achieving a minimum 90% satisfaction score. 

• Ensure at least 90% of queries receive an initial response within 24 hours. 

• Maintain consistently high standards of written and verbal communication, reflecting HOST’s values of integrity, care, and responsiveness. 

• Collaborate with Finance and Operations teams to ensure partner needs are resolved promptly and effectively. 

Reporting cadence: Weekly dashboard updates and monthly performance reporting. 

3. Partner Relationship and Invoice Management 

• Work closely with hosted partners to amend invoices and resolve payment queries accurately and in a timely manner. 

• Ensure all payment-related communications and outcomes are clearly documented in ClickUp and Zendesk. 

• Monitor and report on invoice corrections, identifying trends and opportunities for process improvement. 

Reporting cadence: Monthly 

4. Risk Identification, Screening and Escalation 

• Identify and assess potential financial, operational, or reputational risks arising from partner interactions. 

• Conduct initial screening of partner-related concerns in line with HOST’s due diligence processes. 

• Escalate identified risks promptly to the Community Support Manager or relevant stakeholders for review and mitigation. 

• Contribute to monthly Community Support risk reporting and ongoing team learning. 

Reporting cadence: Real-time escalation of risks, with consolidated monthly reporting. 

5. Community Support Administration 

• Maintain accurate, up-to-date records across ClickUp, Zendesk, and internal systems. 

• Support the review and updating of standard operating procedures (SOPs) to ensure consistency and clarity across processes. 

• Contribute to internal administrative tasks, ensuring operational readiness for audits, reviews, and ongoing compliance. 

Reporting cadence: Monthly 

6. Community Support Resources and User Journey 

• Contribute to the development and continuous improvement of Community Support materials, guidance, and onboarding resources. 

• Support the enhancement of the hosted partner user journey, ensuring all touchpoints are clear, consistent, and aligned with HOST’s values. 

• Work collaboratively with colleagues to identify gaps and opportunities to strengthen the overall partner experience. 

Reporting cadence: Quarterly reviews with recommendations for improvement. 

7. Growth and Learning Areas (Development Focus) 

• Take ownership of more complex hosted partners with advanced operational or financial requirements. 

• Support the development of new Community Support Leads through training, mentoring, and sharing best practice. 

• Deliver or support hosted partner Health Checks, ensuring all follow-up actions and documentation are completed effectively. 

Reporting cadence: As directed by the Community Support Manager. 

You Bring 

• Experience in operations, client service, or relationship management within HOST. 

• Strong organisational skills with a focus on accuracy, responsiveness, and care. 

• Excellent communication and interpersonal skills, with confidence engaging across cultures and time zones. 

• Familiarity with digital tools such as ClickUp, Zendesk, and cloud-based systems. 

• A proactive mindset — curious, calm under pressure, and committed to service excellence. 

Key Relationships 

Internal: Community Support Team, Finance & Operations, Communications, Partnerships, and Capacity Building teams. 
External: Hosted partners, funders, and service providers. 

Performance Indicators 

• 90% of hosted partner queries receive an initial response within 24 hours 

• Maintain a hosted partner satisfaction score of 90% or higher 

• Resolve invoice corrections and payment requests within agreed monthly timeframes 

• Escalate all identified risks within 8 hours of detection 

• Ensure SOPs and system records are reviewed and updated on a monthly basis 

• Demonstrate ongoing improvements in the hosted partner experience and overall journey design 

Chief Officer

Location: Long Eaton, Derbyshire

Salary: £55,000 per annum

Vacancy Type: Permanent (37 hours per week)

Closing Date: Monday 6th July 2026

Canaan Trust is an independent charity and company limited by guarantee that has supported those who are homeless or threatened with homelessness since 1995.

We work with people across the Borough of Erewash and the neighbouring Borough of Broxtowe. Our public office is on Main Street in Long Eaton and we have two houses for homeless men and one house for homeless women.

Canaan Trust operates 24-7, 365 days a year. We aim to provide care and support to anyone with problems relating to homelessness, insecure accommodation, benefits, debt and food poverty.

The Canaan Trust is a Christian Charity and while we are very clear that we welcome, serve and work with people of all religious faiths and of none, the CO role includes a Genuine Occupational Requirement (GOR) to be held by a practising Christian, under Part 1 of Schedule 9 of the Equality Act 2010.

This is an opportunity to lead an organisation with an excellent reputation which has strong foundations, and a dedicated and enthusiastic team of staff and volunteers.

Our new Chief Officer will have:

• Experience as a senior leader in a small to medium sized charity or values led organisation, with responsibility for strategy, people, finance and performance.
• Strong financial and income generation expertise ensuring that the organisation remains mission-focussed, financially sustainable and responsive to local need.
• A values-based leadership approach that prioritises safeguarding, trust and inclusion.
• Strong communication skills and the ability to build effective relationships with diverse stakeholders.
• Experience of influencing, campaigning and representing an organisation externally.

To Apply

If you are inspired to work with homeless people and those threatened with homelessness please find out more by downloading an application pack from our website when you click apply.

This will take you to the application pack.

Chief Executive

East Lancashire Hospice

£85,000 - £90,000

Park Lee Road, Blackburn, Lancashire, BB2 3N

Full-time

East Lancashire Hospice is a registered charity, founded in 1984. We support and care for patients with life limiting illnesses, their families and others close to them across our community.

In 2008, the Hospice became independent. Since then, we have grown significantly to include a wide range of services, recognised as “Outstanding” by the Care Quality Commission. We now seek a new Chief Executive to lead the organisation into the next stage of our strategic development. We are ambitious in our goals and wish to continue our growth to enable us to reach and support more people than ever before.

We provide specialist palliative care and support. But we’re not just about the end of life, we’re about the quality of life. Whether in our hospice or receiving care at home, our patients and their friends and family are at the heart of what we do. We’re by their side, helping them make the most of life. Our holistic approach, centred on the individual’s health and wellbeing, helps us achieve that together.

Like all hospices, East Lancashire Hospice operates in a challenging and changing financial environment. As an independent charity, we rely on a combination of statutory funding, fundraising, retail, lottery, donations, legacies and commercial income to sustain and develop our services. The Hospice is entering a planned period of investment to support agreed strategic priorities and strengthen long term sustainability. The next Chief Executive will play a central role in ensuring this investment is well governed, affordable and aligned to our charitable purpose.

We are seeking to appoint a Chief Executive who will lead the organisation into the next stage of our strategic development to enable us to realise our strong ambitions to reach and support more people than ever before. We are looking for a forward-thinking inspiring, ambitious, people focused leader with a successful senior leadership track record in a relevant, not for profit, public or private sector environment.

How to apply

For an informal conversation about the role, please contact our recruitment partner, Simon Lloyd, Director, NFP Consulting Contact details on the NFP Consulting website. Click the Redirect to Recruiter button below

Application is by way of CV with a Supporting Statement that should set out your motivations for applying and how your work experience to date meets the scope of the responsibilities. As a general guide, your Supporting Statement should be around two sides of A4.

Charity People is delighted to be partnering with the Association of Anaesthetists to recruit for the organisation's interim Digital Project Manager. For over 90 years, the Association of Anaesthetists have set standards, shared knowledge, and supported thousands of people.

With over 10,000 members, the organisation represents the life-changing, life-saving profession of anaesthesia worldwide. Its mission is to safeguard patients by educating, supporting and inspiring every anaesthetist throughout their career, enabling them to provide the best care in every healthcare setting.
 

Interim Digital Project Manager
Contract: Full time, 18-month fixed term contract
Salary: £45,077 per annum
Location: Hybrid role between home and London office, with ideally two days per week in the London office
Closing date for applications: 9am on Monday 15th June
Interviews: week commencing 22nd June

The interim Digital Project Manager will be responsible for planning, coordinating, and delivering a portfolio of digital and systems projects across the Association. This role encompasses hands-on management of multiple projects ensuring that key systems such as website, HR, finance, customer relationship management (CRM) and learning platforms are effectively implemented, integrated and optimised to support the Association's strategic objectives.

The post holder will work across internal teams and with external suppliers to ensure that projects are planned, coordinated, delivered on schedule and within budget. This is a wonderful opportunity to play a key role within an organisation that delivers vital service to anaesthetists worldwide.
 

Core responsibilities within your role will be:

• Manage the end-to-end delivery of the website redesign project, including planning, governance, supplier management, and delivery against timelines and budget
• Develop test scripts and manage the end-to-end user acceptance testing cycles
• Communicate with all stakeholders in a timely and clear manner and provide status reports and updates as required

• Work with the educational events team to deliver a tender process for a new learning management system (LMS), including requirements gathering, supplier evaluation and selection
• Plan and coordinate the implementation of the selected LMS, liaising with other teams to ensure seamless integration to the CRM and website
• Manage any data migration to the new system

• Work with the Finance team to review and identify areas for improvement on the effectiveness of current core finance system
• Identify opportunities for automation and process efficiency and integration between systems to reduce duplication and manual processes
• Support the selection and implementation of any solutions identified
• Provide project management support to other teams as needed for other IT projects
• Identify opportunities to streamline current workflows and improve user experience across systems
• Manage relationships with external suppliers and implementation partners, ensuring quality delivery and value for money
• Oversee ongoing external supplier engagement and performance

We'd love to hear from individuals with the following core skills and experience:

• Proven experience delivering complex digital or systems transformation projects on time and on budget
• Strong project management experience, including managing multiple workstreams simultaneously
• Experience of project reporting, risk and budget management
• Experience of delivering website redesign and content management system projects
• Experience managing third-party suppliers and procurement processes, including tenders
• Demonstrable experience of developing user testing scripts and managing cycles of user acceptance training
• Strong understanding of digital systems, integrations, and business process improvement
• Demonstrable ability to work across business functions, with excellent stakeholder management, negotiation and communication skills
• Ability to translate business requirements into clear specifications and practical, deliverable solutions
• Analytical mindset with the ability to use data to inform decisions and measure impact
• Knowledge of finance systems and automation tools or HR systems
• Experience working with customer relationship management systems (ideally Microsoft Dynamics)
• Experience improving data quality, reporting, and data governance

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. Alice can be reached by applying to this job. 

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

A fantastic opportunity has arisen for community children’s nurse to join our friendly, established community health team. We are a busy service with a diverse caseload working with service families and children in Cyprus.

We are looking for a confident, innovative paediatric nurse. You will be required to work in conjunction with the visiting Community Paediatrician and Consultant Paediatricians who provide secondary car as well as the medical officers and GPs, members of the SSAFA Community Health Care Team, schools, and voluntary agencies in your local area.

The post holder will be responsible for delivering a high standard of child focused, family centred care delivering high quality patient care according to agreed standards which are set and monitored.

You will be offered opportunities to develop both clinically and professionally within a supportive environment and encouraged to participate in service developments. Supervision and a comprehensive, supportive induction period are provided.

About the team

You will be based in the Medical Centre working alongside the primary health care team. You will be part of a dynamic community health team including heath visitor, school nurse, CAMHS, speech and language, dietetics, and midwifery. This challenging but rewarding role offers you the opportunity to expand your clinical role in the community and school setting as well as offering the opportunity to offer support, advice, and strategies to families of children with additional needs.  This role also offers the opportunity to work flexibly and remotely on occasions, with prior agreement from Locality Team Leader.   

About you

We are looking for an experienced, motivated community paediatric nurse who can work autonomously.

You will need to be a flexible practitioner, a good team player and be able to develop collaborative working relationships with other healthcare professionals, services, and agencies.

You will have the ability to provide case management of an identified case load of children and young people with complex needs. You should have excellent interpersonal skills to support you in managing complex discussions with a range of agencies and individuals including care providers, patients, and relatives.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of practical, emotional, and financial support for serving personnel, veterans and their families in their time of need. In 2021 our trained teams of volunteers and employees helped more than 66,000 people, from Second World War veterans to those who have served in more recent conflicts, or currently serving (both regulars and reserves), and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us. 

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Closing date: Midnight on Sunday 14 June 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: TBC

Antenatal Family Support Coordinator

Do you have midwifery experience, antenatal education experience or professional knowledge of pregnancy, birth preparation and early parenthood?

We are looking for a Family Support Coordinator to support families from pregnancy through the early years.

This is an opportunity to join a supportive and purpose-driven team where your work will make a direct difference to families across Gloucestershire.

Position: Antenatal Family Support Coordinator

Location: Stroud & Gloucester /Hybrid (covering office, family hubs and community sessions)

Hours: Part-time, 26 hours per week

Salary: £32,597 pro rata (£22,818 actual)

Contract: Permanent

Closing Date: 8th July 2026. This job opportunity may close early if we find an appropriate candidate before the closing date.

The Role

You will deliver the core support offer, including home visiting, 1:1 support, group work and volunteer-supported family support. You will also lead delivery of the Bump antenatal programme, helping expectant parents prepare for birth, early parenthood and the transition to family life.

In this role, you will:

• Support families during pregnancy, early parenthood and the early years
• Provide practical, emotional and educational support to expectant parents
• Help parents prepare for birth, baby care and the transition to parenthood
• Support early attachment, bonding, infant development and parental confidence
• Manage a caseload of families with different levels of need
• Work with and support trained Home-Start volunteers
• Help colleagues with pregnancy-related queries and appropriate signposting
• Support inclusive engagement with mothers, fathers, partners and co-parents
• Work with local services, family hubs and community partners

This is a non-clinical role. You will not be providing medical advice or clinical care, but you will use your knowledge and experience to support parents, strengthen early family relationships, and help the team respond confidently to pregnancy-related needs.

About You

We are looking for someone who understands pregnancy, birth preparation, early parenthood and the emotional realities of becoming a parent.

You may have worked as a midwife, maternity support worker, antenatal educator, early year’s practitioner, family support worker, health-related practitioner, or in another relevant role supporting families during pregnancy and the early years.

You will bring:

• Experience or strong knowledge of antenatal support, pregnancy and early parenthood
• Confidence delivering group sessions or antenatal education
• Good understanding of early attachment, infant development and postnatal adjustment
• Awareness of perinatal mental health and the impact of trauma, stress and isolation
• Experience supporting families during pregnancy, birth preparation or early parenthood
• Experience delivering group-based support, education or facilitation
• Good understanding of safeguarding and professional boundaries

This is a non-clinical family support role. You will not provide medical advice, diagnosis, clinical maternity care or infant feeding clinical support. Where families need specialist health, maternity, mental health or safeguarding support, the postholder will follow procedures and signpost or escalate appropriately.

On offer:

• A supportive and values-led working environment
• Meaningful work with families at an important stage of life
• Reflective supervision and team support
• Opportunities for training and professional development
• The chance to shape and strengthen the antenatal and early years support offer

About the Organisation

Join a voluntary organisation committed to promoting the welfare of families with at least one child under five years of age. Trained home-visiting volunteers offer regular friendship, emotional, and practical support to help families experiencing a challenging time in their lives. The service is unique and also offers free support peer groups, antenatal, postnatal, and perinatal mental health services.

The role will require an enhanced DBS check and satisfactory references. The charity is committed to equality, diversity, equity and inclusion. We welcome applications from people with a wide range of backgrounds and lived experience, particularly those who reflect the communities we work alongside.

You may also have experience in areas such as Midwife, Maternity Support Worker, Antennal, Antenatal Support, Early Years, Early Years Practitioner, Family Support Worker, Health, Clinical, Baby, Infant, Nurse, Nursery Nurse.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Carers’ Resource is delighted to be able to advertise a new role to support carers and those they care for. We are seeking:

Marketing & Communications Officer

Hours: 18 hours per week

Salary: £13,621 for 18 hours and up to £28,000 (Full Time Equivalent)

Location: Bradford, Harrogate, or Craven office with some hybrid working
 

The Role:

We are looking for a creative and motivated Marketing & Communications Officer with at least three years’ experience in digital marketing and communications to help raise awareness of Carers’ Resource, promote our services and strengthen engagement with carers, supporters, partners and the wider community.

This is an exciting opportunity for someone who is passionate about making a positive difference to people’s lives. The successful candidate will play an important role in supporting campaigns, creating engaging content and helping to ensure unpaid carers know where and how to access support.

Working closely with the CEO and colleagues across the organisation, you will help deliver effective marketing and communications activity that reflects the values, voice and impact of Carers’ Resource.

Key Responsibilities

• Develop and deliver engaging marketing and communications activity across digital and print channels.
• Manage and update website content to ensure information is accurate, accessible and engaging.
• Create high-quality content for social media, campaigns, press releases and promotional materials.
• Support the promotion of services, events, fundraising activities and campaigns.
• Help increase awareness and understanding of unpaid carers and the support available through Carers’ Resource.
• Manage and grow social media channels, monitoring engagement and performance.
• Support internal communications and staff engagement activities.
• Produce marketing materials including leaflets, posters, presentations and impact stories.
• Gather and share case studies, testimonials and stories demonstrating the charity’s impact.
• Monitor marketing performance and provide reports on communications activity and engagement.
• Ensure all communications are consistent with organisational branding and values.
• Support the development and maintenance of the organisation’s brand identity and reputation.
• Assist with campaigns to recruit volunteers, supporters and trustees where required.

Person Specification:

Essential

• At least 3 years experience in a marketing/ communications role including creating digital content and campaigns.
• Excellent written and verbal communication skills.
• Experience managing social media platforms and creating engaging content.
• Strong IT and digital skills including website content management systems and Microsoft Office.
• Ability to write for a range of audiences and communication channels.
• Experience producing marketing materials and promotional content.
• Good organisational skills with the ability to manage multiple priorities and meet deadlines.
• Creative, proactive and able to work independently.
• Strong attention to detail.
• Commitment to the values and aims of Carers’ Resource.

Desirable

• Experience working in the charity, health or social care sector.
• Knowledge of digital marketing tools, analytics and email marketing platforms.
• Graphic design or video editing skills.
• Experience working with media and public relations.
• Understanding of issues affecting unpaid carers and vulnerable communities.

Personal Attributes

• Compassionate and people-focused
• Team Player who collaborates with colleagues
• Enthusiastic and creative
• Collaborative and supportive
• Flexible and adaptable
• Professional and approachable

What We Offer

• Flexible and hybrid working opportunities
• Supportive and friendly working environment
• Training and professional development opportunities
• Generous annual leave entitlement
• Pension scheme
• Opportunity to make a meaningful difference to unpaid carers and local communities

Equality, Diversity & Inclusion

Carers’ Resource is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. We are committed to creating a workplace where everyone feels valued, respected and supported.

Closing date for applications: Monday 15th June 2026

Please submit a covering letter with your CV explaining your fit to the role.

VIDERE

Videre is an award-winning, UK-registered NGO that exposes human rights abuses and holds perpetrators to account. We work directly with communities in stressed environments, equipping networks of activists and community leaders with the technology and training necessary to safely capture visual documentation of political violence, human rights violations, and other systemic abuses. Our aim is to ensure that the concerns and knowledge of affected communities drive advocacy, policy, and legal action.

POSITION SUMMARY

This is a critical senior role in the organisation, reporting to the Senior Director-Programming. The role is responsible for managing the organisation’s programmes across 2 locations in Sub Saharan Africa and South East Asia, line managing three people. The position provides leadership on direct programming for community-led investigations and evidence gathering as well as our CSO partnership programme in two geographies. The Head of Programmes works closely with the Senior Management Team (SMT) on critical areas including fundraising and strategic development.   

The priority for this role is the safe and high quality performance of projects. The balance between ‘doing’ and ‘managing’ in this role varies depending on available resources for each project, and the ability to create competent teams to delegate to.

Location: UK, France, Nairobi or Thailand preferred. Remote applicants considered.

Package: Pay is dependent on location.  The UK salary of £62,000 plus pension contribution will be converted using ICSC scales. All locations receive 28 days annual leave, counselling support and annual wellbeing days.

Start date: 1st September

Duration: 7 months with possibility of extension

MAIN RESPONSIBILITIES

Programme Leadership and Delivery

• Working closely with the Senior Director- Programming, lead the development and implementation of programme strategy and annual plans, ensuring alignment with organisational objectives and priorities.
• Provide strategic and operational leadership to the Project Teams for both direct investigations and local CSO partnerships, ensuring programmes are delivered safely, effectively and to a high standard.
• Act as a member of the Management Team, contributing to organisational planning, decision-making, continuous improvement and cross-organisational initiatives. 
• Work closely with the Senior Director – Programming and other colleagues to identify organisational risks, opportunities and areas for improvement. 
• Work closely with the Head of Development and SMT to contribute to proposal development, programme design and concept note drafting in support of organisational fundraising efforts.
• Maintain and strengthen relationships with donors and programme partners throughout the project lifecycle, supporting effective communication, reporting and programme delivery.
• Ensure all aspects of programme design and delivery promote diversity, equity, inclusion and responsible partnership practices.

Civil Society Partnerships and Capacity Strengthening

• Provide strategic oversight of the organisation’s civil society partnership portfolio and approach in two geographic areas.
• Oversee staff responsible for partnership implementation to design, implement and continuously improve partnership and capacity strengthening activities, ensuring they have the guidance, resources and support required to deliver high-quality work.
• Ensure partnership activities are aligned with programme objectives, organisational strategy and donor commitments.
• Contribute to the development of organisational methodologies, learning and good practice relating to partnership working and capacity strengthening.

People Leadership

• Lead, support and develop a high-performing, inclusive and collaborative team culture.
• Provide ongoing management, coaching and mentoring to direct reports, including through annual performance reviews and regular development conversations.
• Support staff wellbeing and duty of care, ensuring teams have access to appropriate support and resources.
• Work with managers and staff to identify and facilitate learning and professional development opportunities.

Financial Management

• Oversee programme budgets and spending strategies, ensuring resources are managed effectively and in line with organisational priorities.
• Monitor programme expenditure and forecasts, ensuring appropriate financial oversight and accountability.
• Ensure compliance with organisational financial procedures, procurement requirements and donor regulations.
• Support the development of programme budgets for new funding proposals and organisational planning processes.

Security, Risk and Compliance

• Contribute actively to organisational security and risk management processes.
• Ensure programme activities are delivered in accordance with organisational policies, security procedures and compliance requirements.
• Support teams to identify, assess and manage operational, programmatic and security risks.
• Maintain oversight of security considerations affecting staff, investigators, partners and programme participants.
• Promote a culture of risk awareness, responsible decision-making and proactive risk management.
• Ensure the safety and quality of operational practices, including data collection, information management, secure data storage and transfer.

Skills, Experience and Characteristics

Essential

• Professional writing and speaking in either English or French, with at least effective operational efficiency in the other language (B2 or above).
• Experience managing teams or individuals across multiple international locations
• An understanding of risk management methodologies and experience applying them
• An understanding of human rights and a strong belief in their indivisibility and interdependence
• Excellent project management skills, with the ability to plan, organize, and prioritize tasks effectively to meet deadlines and deliver high-quality results.
• Excellent stakeholder management skills, including experience working collaboratively with multi-disciplinary teams and building relationships with stakeholders at all levels.
• Strong communication and interpersonal skills, with the ability to communicate complex concepts clearly and effectively to diverse audiences.
• Flexibility and adaptability to work in a fast-paced and dynamic environment, with the ability to respond to changing priorities and requirements.
• Commitment to promoting diversity, equity, and inclusion in all aspects of work.

Preferred

• Experience with human rights research, investigations or legal cases
• Experience with filming or documentary making
• Strong technology / IT skills and/or aptitude
• Experience with fundraising or confidence in public speaking and presenting

Application Process & Timeline

• Please submit your CV (maximum two pages) and a cover letter (maximum 400 words) describing your suitability for this position.
• Applications will close on Tuesday 7th July
• Interviews will be conducted remotely.
• We intend to complete the recruitment process by 31st July
• The successful candidate should be available to start work on Tuesday 1st September.

We are committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in the human rights sector and we are committed to doing what we can to correct this. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities that we serve. Therefore, we are particularly keen to receive applications from people who identify with minority and/or underrepresented groups (whether on the basis of race, ethnicity, gender, disability, age, religion, sexual orientation, gender identity or expression, or any other legally protected status). We also value diversity in terms of personal and professional experience; believing that different ideas, perspectives and backgrounds create stronger and more creative working environments.

Lead Software Engineer - FTC

As the UK’s leading dementia research charity, we’re determined to stop this from becoming a reality. We’re working to revolutionise the way we treat, diagnose and prevent dementia. But we will not stop there. With your support, we will keep going until every person is free from the heartbreak of dementia. We exist for a cure. In order to make this happen, we need to operate with best in class Digital and Technology tools and platforms.

So, join us as we embark on a major journey of transformation across our digital, data, and technology offering! The Lead Software Engineer will play a critical, hands-on role in shaping this future.

We are investing in a new website platform that will provide an improved user experience, be built and operated using modern Tech (e.g. React, headless CMS, CI/CD) and be a foundation for continued future optimisation. The website will unlock the ability to attract more users (via increased visibility on search engines and repeat visits) and increase the number of people donating online for a cure.

This role will be the senior technology team member on the new website project team, ensuring that the solution designed and delivered primarily by our website development partner is using modern approaches and tools. In addition, this person will actively take part in the development and test of the website platform and ultimately be the internal technical owner of the platform for ARUK.  

The post holder will report into the CIO but work day to day with the Digital Engagement team to deliver the new website platform.

This is a 24-month fixed term contract.

Key Responsibilities:

· Act as the internal technical owner of the new website platform, providing strong technical leadership, governance, and assurance across its design, build, and operation.

· Provide technical oversight and direction to the appointed Digital / website development partner, ensuring best practice engineering approaches, tooling, and standards are applied throughout delivery.

· Own and make key technical design decisions, ensuring the website platform:

o Uses modern web and cloud‑native technologies (e.g. React, headless architecture).

o Uses modern technical approaches for code management, build and deployment pipelines (CI/CD).

o Aligns with Alzheimer’s Research UK’s broader enterprise architecture, security standards, and technology roadmap.

o Integrates effectively with existing and future Alzheimer’s Research UK’s systems (e.g. CRM, fundraising, analytics, marketing platforms).

· Actively contribute as a hands‑on software engineering individual contributor during the build and test phases, including:

o Reviewing and contributing to code where appropriate.

o Supporting technical problem‑solving and performance optimisation.

o Participating in testing, release, and deployment activities.

· Work closely day‑to‑day with the Digital Engagement team, ensuring technical delivery supports user experience, content, fundraising, and optimisation objectives.

· Establish and embed good engineering practices for the platform, including documentation, environment management, deployment, monitoring, and support handover.

· Take technical ownership of the platform post‑launch, supporting continuous improvement, optimisation, and future enhancements.

Knowledge, skills and experience needed:

· Strong professional experience as a senior software engineer / lead software engineer working on modern website or digital platforms.

· Ideally a full stack engineer with strong front-end skills (our main languages/ frameworks are React and Python/Django).

· Proven experience with modern front‑end and web architectures, including:

o React (or comparable modern JavaScript frameworks).

o Headless CMS and API‑driven architectures.

o CI/CD pipelines and automated testing practices.

· Experience acting as a technical owner or lead for an app or website.

· Experience working with modern code management tools e.g. github, bitbucket) and of version control/code branching approaches.

· Experience using AI tools to improve engineering efficiency e.g. Cursor, Claude code, github copilot.

· Knowledge of code build and deployment processes

· Solid understanding of cloud‑hosted, scalable, and secure web platforms, including performance, resilience, and security considerations.

· Experience integrating websites with wider digital ecosystems (e.g. CRM, analytics, marketing automation, donation/payment platforms).

· Ability to operate effectively as both a hands‑on contributor and a senior technical advisor, balancing strategic oversight with practical delivery.

· Experience working in an agile environment using development workflow tools such as JIRA.

· Strong communication skills, with the ability to explain technical concepts clearly to non‑technical stakeholders

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £63,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 21st June 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

Closing Date: 25 June 2026
Interview Date: 7 July 2026
Location:  Multi-site working across Selly Park and Erdington sites with primary base at Selly Park
Hours:  30 hours per week
Salary: Corporate Band H £19,881 - £21,834 per annum (£24,852- £27,293 full time equivalent)
DBS Requirement: Basic

Join Birmingham Hospice as our Clinical Education Administrative Assistant and support learning that makes a real difference to patient care.

About the role

You will provide day-to-day administrative support to the Clinical Education Administration Lead and the wider Education and Research teams. The role includes coordinating training activity, supporting research administration, helping to promote learning opportunities, and ensuring courses and programmes run smoothly. You will also work with external partners and play an important part in delivering education that supports high-quality palliative and end of life care.

What we are looking for

You will provide day-to-day administrative support to the Clinical Education Administration Lead and the wider Education and Research teams. The role includes coordinating training activity, supporting research administration, helping to promote learning opportunities, and ensuring courses and programmes run smoothly. You will also work with external partners and play an important part in delivering education that supports high-quality palliative and end of life care. 

You will hold a full UK driving licence as this role requires some travel to external venues to help support the Team.

What We Offer

· Make a real difference through work with purpose

· Be part of a supportive, values-led organisation

· Flexible and inclusive ways of working

· Generous holiday entitlement 

· Wellbeing programmes, Reward Gateway retail discounts & financial tools

The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim. We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters.

We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.

About The Advocacy Project

We help people speak up and make decisions about their health, wellbeing and social care. We’re here to make sure people who are vulnerable because of their circumstance can understand their rights, make effective choices about their lives and voice their concerns.

Some of the ways we do this include:

· Advocacy services that make sure people can express their wishes when decisions are being made about their care or wellbeing

· User involvement projects that help organisations improve what they offer by listening to people who use their services

· Local Healthwatch services, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback

Our services are independent, confidential, and free to those receiving them. Together, our teams are standing up for essential rights and supporting people to have a say on the issues that matter to them.

About the role

The Advocacy Project vision is clear: everyone should have a voice. We work tirelessly to ensure that those who are often unheard or whose wishes are dismissed are heard and their rights upheld.

We believe passionately that everyone should have equal outcomes when accessing health and social care services, and we all live our values everyday showing up with kindness, strength, honesty and belief in the work we do. Our work makes a difference, but we need to reach more people and change more lives; can you be part of our journey? 

You will be joining The Advocacy Project at a critical time as we enter the second year of our new strategy.  Key to the success of the new strategy is developing a sustainable business model that moves us from a reliance on statutory income to a mixed portfolio of funding including trusts and foundations and paid for services.  Focussing on growth we are looking to secure at least £250,000 new income annually while maintaining our current income levels, we aim to double our income by the end of our strategy in 2030.

As part of our senior leadership team, you will be agile and collaborative, a fundraising professional who has developed and delivered an income generation strategy and achieved income growth across multiple income streams, including developing commercial income streams, grants and statutory income. You will be hands on, getting stuck into applications, prospecting, communicating, and developing new income opportunities. Building strong relationships with staff, volunteers and service users, you will also have the ability to engage with stakeholders and build relationships externally. You will develop evidence-based and impact-led cases for support for various projects and must be able to unlock growth, develop new approaches and help communicate our impact.

You will build and lead a small, effective and positive fundraising team.

Key responsibilities

• Developing our income strategy to ensure we reach our financial and strategic goals.
• Chairing the Business development and fundraising committee
• Further developing trust and foundations pipeline, growing income and identifying new opportunities.
• Further develop our commercial income opportunities including training, consultancy and paid for services.
• Overseeing all tender submissions including building the pipeline and writing or commissioning tender writers.
• Working with the CEO and our comms officer to ensure our Comms and Income generation strategy are aligned.
• Recruiting and managing bid writers as required. 
• Working with our Finance team to ensure all donations are collected and recorded correctly, holding budget responsibility for fundraising and cooms.
• Building our case for support, working closely with staff and service users to understand their lived experience.
• Representing The Advocacy Project with funders, commissioners and external partners
• Ensure the Board of Trustees are regularly updated on the progress of income generation and our comms engagement, using a transparent and consistent reporting framework.
• Embed a fundraising culture within The Advocacy Project.

About you

We’re looking for someone with a significant success and experience of impactful charitable fundraising across diverse income streams especially from trust and foundations.

You must be passionate about our work the role of advocacy and involving service users in design.

Essential

î  Effective line management skills and ability to deliver alongside and through small team.

î  Experience of developing trust and foundations pipelines, bid writing and evidenced success of winning significant funding.

î  Experience of statutory services and tender submissions

î  Experience of developing new income streams.

î  Experience of delivering to targets, including a strong understanding of risk and how best to manage it

î  Knowledge of fundraising regulations, GDPR, and best practices

Desirable

î  Experience of working as a senior leader within a third sector, public sector, or voluntary organisation, including setting strategy and managing change

î  Experience of designing and delivering commercial income streams including business to business and direct to consumer products

î  Previous experience in an Advocacy/user voice organisation

î  Previous experience of co production.

Skills

î  Strong leadership and management skills

î  Ability to work collaboratively and lead change effectively

î  Be highly organised and self-motivated with a proven ability to work to tight deadlines

î  Positive, creative, entrepreneurial, and solutions focused.

î  Proactive, dynamic, able to work effectively independently.

î  Ability to problem solve and think creatively

î  Confident networker, with strong communication skills.

î  Strong understanding of EDI principles and how to apply them in your work

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.

Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.

All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.

We are a Disability Confident and Mindful Employer.