Charity development manager jobs

Join Our Team: Visitor Services Manager, Canal Museum Stoke Bruerne

We’re excited to welcome a new Visitor Services Manager at our East Midlands location.

Navigate your future and lock in your career as we keep our canals open and alive. 

Working Hours & Location 

This role follows a 37 hours, over a 7 day working pattern. This is a site-based role, requiring occasional travel to meetings with partners, other attractions and to our main hubs for collaborative meetings and team activities.

Role Overview 

The purpose of the post is to manage and lead the day-to-day operations, business development and visitor experience at our Canal Museum Stoke Bruerne. The Visitor Services Manager (VSM) will lead the site team at Stoke Bruerne (colleagues and volunteers) on a day to day basis to focus on the visitor offer, striving for excellence in experience, achieving financial sustainability around income generation and charitable giving and delivering a consistently high-class visitor welcome across the board. This includes managing a range of front of house functions including food and beverage, retail, events and commercial boat trips. The Visitor Services Manager plays a central role in overseeing, coordinating and championing the experience of every visitor from site presentation, to large/small scale events and programming, making the site a must-see attraction, acclaimed internationally, nationally and loved locally.

As a key member of the Destinations and Attractions Management Team the VSM will work strategically with colleagues in other attractions and with other teams within the Trust such as, Operations, Fundraising, Collections, Marketing and Volunteering teams amongst others to promote, drive and deliver excellence in customer service and a visitor centred approach. The VSM will work collaboratively with teams and volunteers to ensure focused visitor activity which will help build our audiences and increase visitor footfall whilst building engagement for the Trust brand.

A key accountability of the role is managing and reporting on financial performance, delivering on KPI’s and leading and motivating teams to deliver income targets whilst effectively managing costs.

The Visitor Services Manager will manage a range of stakeholder relationships including representing the Trust at local partnership groups, representing the site at relevant external meetings as appropriate.

Key Responsibilities

• Deliver on financial KPI’s working to control costs and maximise income (commercial and charitable giving) including managing diverse budgets relating to the Front of House operations
• Monitoring and delivering other appropriate KPIs set in the Business Plan, reporting back to the management team on progress and actions
• Overseeing the recruitment of permanent and seasonals and volunteers and ensuring they are trained to carry out their duties efficiently and effectively.
• Owning the visitor experience and ensuring colleagues and volunteers work as a team to deliver an unforgettable, quality visit whether in the café/shop or at events
• Lead on volunteer growth, building the volunteering team to deliver key operational functions
• Maintain an overview of the presentation of the site at all time
• Leading on gathering visitor data and analysing customer feedback to ensure that necessary actions are taken to improve performance.
• Playing a key role in all projects that have an impact upon our visitors and the public.
• Deliver on financial KPI’s working to control costs and maximise income (commercial and charitable giving) including managing diverse budgets relating to the Front of House operations
• Monitoring and delivering other appropriate KPIs set in the Business Plan, reporting back to the management team on progress and actions
• Overseeing the recruitment of permanent and seasonals and volunteers and ensuring they are trained to carry out their duties efficiently and effectively.
• Owning the visitor experience and ensuring colleagues and volunteers work as a team to deliver an unforgettable, quality visit whether in the café/shop or at events
• Lead on volunteer growth, building the volunteering team to deliver key operational functions
• Maintain an overview of the presentation of the site at all time
• Leading on gathering visitor data and analysing customer feedback to ensure that necessary actions are taken to improve performance.
• Playing a key role in all projects that have an impact upon our visitors and the public.

About you

You will have extensive experience of working operationally in a customer-focused environment, ideally in a visitor attraction, delivering financial targets and creating dynamic and innovative projects and programming that will engage and inspire audiences. You will have experience of leading teams, including volunteers to deliver successful initiatives and keep them motivated and involved. You will be able to demonstrate the ability to create safe working environments and understand the importance of compliance in day to day operations. If you love working with people and want to make a difference then this role is for you.

Skills & Qualifications

• Educated to degree level or equivalent
• Knowledge/experience of customer care and visitor services preferably in a museum context
• Knowledge / experience of managing staff rotas over two sites
• Successful track record in recruiting and developing volunteers
• Knowledge of heritage and interpretation issues
• Experience of managing staff and dealing with customers
• Excellent Communication and interpersonal skills
• Considerable people management and hands-on team leading experience including managing volunteers
• Proven experience of planning operations & staffing in a visitor-based attraction
• Ability to work in partnership with internal and external staff and organisations.
• Experience of managing budgets.
• Good understanding of Health & Safety Policy, Principles, Standards, Procedures & Guidance.
• Able to creatively & innovatively develop solutions to obstacles and challenges
• Ability to Travel between sites
• Demonstrate an interest and competency in effective museum management.
• The successful candidate will require a DBS check

What We Offer 

We offer an annual salary of £33,677. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits.

Combine your financial expertise with real-world impact by joining Parkinson’s Europe (PE) as our Senior Finance Manager. We’re seeking a proactive professional with heart and passion to safeguard our financial health and empower the Parkinson’s community across Europe, offering a role with significant autonomy and clear room for professional growth within our evolving organisation.

Job specification

Location: Remote working (but note that occasional travel – to attend quarterly team meetings in the UK and other ad hoc meetings/conferences – is required)

Salary: £17,200 – £20,000 per annum, dependent on experience (£43,000 – £50,000 FTE).

Annual leave: 13.5 days per annum (inclusive of pro-rata statutory bank holidays, based on a full-time equivalent of 25 days). 

Contract: This is a permanent, employed role

Responsible to: Director General

Collaboration with: Operations Director and Partnerships Director, plus the wider team

Job description

Main purpose of role

To oversee the charity’s financial management, ensuring accurate reporting, effective budgeting and robust controls. The Senior Finance Manager provides insight to support strategic decision-making, maintains compliance with statutory and regulatory requirements, and manages day-to-day finance operations to safeguard the organisation’s financial health.

In addition, as part of a small team, the Senior Finance Manager provides light-touch HR support to assist with processes – such as appraisals, payroll and staff records — helping to ensure smooth operations in the absence of a dedicated HR function.

Key tasks – finance

• Ensure accurate recording of information of various funding (industry, donations, memberships etc), spending, banking 

• Manual bookkeeping and liaising with Accountants in the UK and in Belgium to ensure data is uploaded correctly to Sage (or similar software) 

• Monthly month end checks on Sage and accurate nominal coding, working with PE’s appointed accountants 

• Raise invoices and credit control

• Accounts payable & expenses process including employee and freelance pay

• Managing all aspects regarding employee pay – working with PE’s appointed payroll agent, pension provider and insurance broker

• Year-end work – including checks and liaising with PE’s appointed accountants

• Charity Commission – completion of annual return

• Donations – check and manage paypal and other donation platforms accordingly

• Management of all PE bank accounts and all aspects regarding bank matters – i.e unknown payments, bank applications for new card holders, transaction queries etc

• Financial reviews with Director General and Operations Director, and to provide accurate information in regards to forecasting, funding, spending, general P&L and other financial matters

• Perform monthly cash-flow forecasting to ensure the 4-month reserve policy is maintained at all times

• Annual budgeting

• Liaising with Treasurer, dealing with any queries he/she may have; assist with AGM reporting 

• Join Board/AGM meetings as required, and deal with any finance-related queries the Board members may have

• Keeping abreast of UK national regulatory and budgetary developments

Key tasks – HR and other

• Support and liaise with the Operations Director and Partnerships Director with all treatment industry/funding agreements 

• Maintain the organisation’s Contract Register, ensuring all agreements (i.e., treatment iindustry partnerships) are tracked for payment milestones

• Keeping and maintaining employee/freelance agreements up to date 

• Holiday and sickness tracking

• Liaise and support the Operations Director with regards to various policies (i.e expenses, bereavement)

• Supporting the Director General and Operations Director with the appraisal process

Person specification

Essential skills and experience

• Minimum five years’ professional experience in an accounting or finance role, supported by a relevant accounting qualification or significant demonstrable experience. Prior experience within the charity or not-for-profit sector is highly desirable. Experience or comfort managing cross-border EU-UK financial complexities is a plus.

• Experience of preparing management accounts, budgets, forecasts and year-end reporting

• An understanding of charity finance requirements (e.g. charity accounting, Charity Commission obligations)

• Proficiency in accounting software (Sage or similar) and MS Office (especially Excel) 

• Experience of basic HR processes (e.g. recruitment, contracts, record-keeping, employee/er taxes and pension obligations)

• Understanding of payroll administration 

• Ability to interpret and explain financial information to non-finance colleagues and Board directors

• Strong organisational skills with the ability to manage multiple priorities

• High level of accuracy, attention to detail and integrity

• Excellent communication and interpersonal skills, with a collaborative approach

Personal qualities

• Commitment to the values and mission of the charity

• A proactive, hands-on approach suited to a small organisation

• Ability to work independently and take initiative

• Flexibility and willingness to adapt to changing needs

• Discretion and respect for confidentiality

Application process 

To apply for this role, please submit your CV and a cover letter outlining your suitability via the CharityJob portal. The deadline is officially 27 May; however, please note that applications will be reviewed on a rolling basis, and we reserve the right to begin the interview process or close the vacancy early if a suitable candidate is found. Therefore, early applications are strongly encouraged.

Parkinson's Europe is an inclusive employer committed to diversity, equity and inclusion. We use an anonymous recruitment process to prevent unconscious bias, and welcome applications from all qualified candidates, regardless of age, disability, gender identity or expression, race, religion, sexual orientation, or any other characteristic. We believe that a diverse team enriches our work and strengthens our ability to serve the entire Parkinson's community across Europe. Please let us know if you have any accessibility requirements we can provide to support you during the application process. 

Annual leave: 33 days (plus eight bank holidays)

Hours: 22.5 hours per week (flexible – three full days or shorter days across the week) 

Location: Hybrid, with travel to our London Head Office when required (averaging once per fortnight)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva)
• life assurance cover at 3 x annual salary
• health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer

At Dementia UK, we make sure families affected by dementia don’t face it alone. Through our specialist Admiral Nurses, we provide expert advice and support when it’s needed most. As we grow, having effective systems in place is key to how we work and deliver our impact. 

We are looking for a Finance Systems Manager to lead how our finance systems support the organisation now and into the future. This role focuses on developing a systems roadmap, optimising our technology to ensure systems are efficient, well integrated and support strong financial processes. 

You will bring a solid understanding of finance alongside experience of managing or implementing finance systems. Taking a systems-led approach, you will look at how processes can be improved, automated and better connected, while also being comfortable taking a hands-on role in system configuration, troubleshooting and day-to-day support when needed.

You will work closely with colleagues across Finance, IT and the wider organisation, using data and insight to improve reporting, data quality and efficiency. Experience with cloud-based systems, data warehouse environments and modern reporting tools would be beneficial, but we are open to different system backgrounds. 

We’re looking for someone who combines strong finance knowledge with a systems mindset and who can work collaboratively while leading change and improvement. Charity experience is advantageous but not essential. 

Above all, you will be motivated by purpose and committed to helping Dementia UK work as effectively as possible so we can support more families affected by dementia. 

If you would like to find out more about the role, or have any queries, please get in touch.

Our culture

In addition to offering a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a workplace culture that looks after our people to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.  

Our staff have a voice. Representatives from different roles and levels across the organisation lead and positively contribute to our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.  

Our supportive and nurturing workplace culture has recently earnt us recognition as the Sunday Times Best Place to Work in the non-profit and charities sector 2025 (big organisation).  

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate differences and individuality and encourage everyone to feel comfortable being themselves at work.

Dementia UK is a Disability Confident employer.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK. 

*Please note that any decision on flexible working is based on business needs 

About Ataxia UK  

Ataxia is the umbrella term for a group of neurological conditions and Ataxia UK is the UK’s 
leading ataxia support and research charity. Ataxia UK collaborates with the global ataxia 
community through our Research team, we are on the board of the international non-profit 
association, Euro-ataxia. Of relevance to this role is the partnership with the US Foundation 
CureDRPLA to advance research specficially on DRPLA (dentatorubral-pallidoluysian atrophy), a 
neurodegenerative condition and rare form of ataxia . Our Services team focuses on helping 
everyone affected by ataxia in the UK to live their best life. We have a Helpline and Advocacy 
service providing information, advice, and 1-2-1 support to help people access their rights; whilst 
the Community Engagement service provides activities, engagement and volunteering 
opportunities to bring the ataxia community together and reduce feelings of isolation.

About the Role    

To support the Director of Research in managing the DRPLA Research 
Programme in collaboration with CureDRPLA. This programme aims to 
advance research towards treatments for DRPLA, and you will oversee 
projects from preclinical research to clinical trial readiness

Benefits of working for us.  

• 25 days annual leave pro rata (rising to 30 with a length of service) 

• Extra holiday day for your birthday 

• Access to a free Employee Assistance Programme & Employee Hotline 

• Flexible hybrid working 

• Pension scheme 

• Enhanced maternity and co-parental leave 

• Cycle to work scheme 

• Training and development opportunities 

• Accredited Living Wage Employer 

Please see full Job Description for further details including Person Specifications. 

Your covering letter should include why you are interested in this post and how you think you are suitable for it. Both the covering letter and the CV will be used to assess you against the person specification for this role.

We may close this advert sooner than 18th May if we receive a large number of applicants.

Anticipated interview dates are 1st/2nd June.

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

We’re looking for a CRM Product Owner to take ownership of our Microsoft Dynamics CRM, ensuring it runs effectively day to day while continuously improving how it supports the organisation. You’ll oversee integrations and data flows across systems, maintain high standards of data quality, and make sure teams across fundraising, digital and finance can rely on accurate, accessible data to deliver campaigns, track income and engage supporters.

We’re also looking for someone who can lead the ongoing development and prioritisation of CRM improvements, working closely with internal teams and external partners to streamline processes and solve problems. You’ll support and guide CRM team members, ensuring work is delivered against priorities and that the system continues to evolve to meet the needs of a fast-paced, insight-driven organisation.

This role requires regular travel to our London office, typically once per month or as the role demands.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives. 

The Sutton Trust is the UK’s leading social mobility charity. We believe every young person should have a fair chance in life, regardless of their family’s income, the school they go to or where they grow up. But today in Britain, the opportunity to succeed is heavily shaped by socio-economic background. Our mission is to change this. Our programmes empower young people to access life-changing opportunities, and our research influences national change to deliver a fairer future.

Each year, together with our university and employer partners, we support over 14,000 young people to reach their potential through our university, apprenticeship and career access programmes. And our support doesn’t stop there. We engage our thriving alumni community to help them to succeed in their professions and to act as advocates for social mobility.

Our rigorous and extensive research shines a light on barriers to opportunity from the early years to the workplace, and we strive to influence national policy change with evidence-based solutions to tackle educational and workplace inequality. Using insights from our programmes and research, we also test and scale new ideas in education and employment practice.

As an independent charity, our work is entirely reliant on the generous support of our community of donors. The need to support our work to tackle Britain’s low social mobility has never been greater.

Fundraising at the Sutton Trust

We are seeking a dynamic and confident fundraiser to be our Corporate Partnerships & Events Manager. The Sutton Trust is at an exciting point in our organisational journey, with a new Chairperson and ambitions to significantly grow our impact and fundraising as part of our 2030 strategy.

Over the past five years the impact of the Sutton Trust has increased, especially with our programmes which have gone from supporting 11,000 young people a year to 14,000 in the 24/25 programme year. We have secured a relatively stable income of c.£6m over several years, and in the last two years this has grown to £7m+. Our organisational strategy, which takes us to 2030/31, will continue this fundraising trajectory with a need to increase annual income on a sustained basis to £12m. With corporate income accounting for nearly half our fundraised income, there is considerable enthusiasm and opportunity in the corporate world for building strategic partnerships with The Sutton Trust.

Our fundraising approach will continue to focus on major gifts and strategic multi-year partnerships, leveraging a range of drivers to secure corporate support. Our highly engaged Chairperson has a commercial background and is keen to leverage contacts in the corporate world, giving a network of prospective contacts to explore.

The role and team

As Corporate Partnerships & Events Manager, you will be an experienced partnership manager and fundraiser, confident in securing new business through active prospecting and networking along with experience in securing and stewarding strategic partnerships with corporates and their associated corporate foundations. You will have an entrepreneurial mindset for income generation, able to confidently manage competing demands to balance securing new partnerships and delivering high quality account management to your portfolio of current and prospective supporters.

The role will lead a portfolio of corporate partnerships, focused on delivering shared strategic goals to increase social mobility in the workplace and supporting a more socio-economically diverse workforce for the future. The role will be the point-person within the Development Team for organisational events, working closely with key colleagues in our marketing & events and programme functions to support delivery of high-quality events. They will also take responsibility for delivering successful stewardship events, including programme visits. It will be crucial to work closely with a range of stakeholders, especially colleagues, to deliver successful stewardship events that showcase the varied work of the Sutton Trust and engage supporters with our work. This will include working closely with existing staff who lead on organisational, advocacy and programme events to ensure donors and prospects are able to attend and engage with the work.

Corporate partnerships are delivered by a talented and growing team, all with their own portfolios based on partnership level and complexity. Team members work on both new business and account management, with ambitious individual income targets.

Main duties
New Business

• Personally scope, develop and secure new five-figure+ corporate partnerships, aiming for a diverse and robust portfolio of partners with multi-year commitments, working with the Head of Corporate Partnerships, other senior staff, and senior volunteers appropriately to secure and steward.

• Proactively approach new business development within the corporate sector, cultivating relationships and networks to grow awareness of The Sutton Trust and secure major gifts.

• Support the Head of Corporate Partnerships in their work with senior volunteers to develop a strong prospect pipeline for major corporate gifts, including support for network mapping to leverage connections and cultivate prospective funders.

Events, Account Management and Development

• Manage and grow the Trust’s leadership and partner level corporate partnerships in your portfolio, including leveraging existing relationships to maximise financial income and partnership longevity.

• Appropriately leverage senior staff and volunteers to secure multi-lateral relationships with corporate partners and prospects, with the aim of retaining partnerships and uplifting income.

• Working closely with key colleagues to be the first point of contact for the Development team to support organisational events, and working with Development leadership to deliver diverse and engaging stewardship events.

• Working closely with key colleagues, support delivery of key donor messaging through Campaign Monitor or other platforms as appropriate, to align with the stewardship events goals of further engaging donors and prospects with the work of the Sutton Trust.

• Be accountable for achieving agreed corporate income targets, looking for opportunities to grow funding and diversify corporate income.

Fundraising, Finance and Reporting

• Act as an ambassador for the Trust with external audiences in the corporate space, representing the Trust with gravitas and confidence to secure major gifts and develop relationships.

• Work with colleagues across Development and Finance to ensure accurate forecasting, income tracking and reporting for your portfolio of corporate partnerships.

• Working closely with colleagues, provide corporate fundraising expertise to increase awareness of viable funding opportunities and develop organisational understanding of best practice for working with corporate partners and funders.

• Ensure you appropriately follow policies and procedures on due diligence, Salesforce and data management, account management, stewardship, and reporting.

• Stay up to date with corporate fundraising best practice, learning from senior members of the team, and keep abreast of developments and opportunities within the wider fundraising space.

• Other duties as necessary from time to time.

Person Specification

We welcome applications from individuals who have experience in:

• Experience in successfully securing, managing, and developing corporate partnerships at five-figures-plus level, from initial prospect research to contracting and ongoing stewardship.

• Experience successfully securing and/or managing corporate-charity partnerships, including engaging senior leadership on both sides to deliver strategic goals and mutual benefit.

• Experience network mapping and networking to build and manage relationships that lead to corporate donations to non-profits, particularly with senior non-profit volunteers.

• Experience planning and delivering events that provide high-quality stewardship to donors and prospects, engaging them with the work of a non-profit and promoting strong relationships.

• Experience managing events with an organised and clear project management approach, including influencing and working with a variety of stakeholders internally and externally.

• Excellent verbal and written communication skills, including networking at C-suite and senior management level and strong presentation skills, with the ability to prepare and deliver engaging and persuasive cases for support.

• First-class interpersonal skills - a natural ambassador able to represent the Sutton Trust with gravitas and confidence in a range of settings, especially the corporate world and with senior leaders.

• Knowledge and experience of the education and/or not-for-profit sector.

• Knowledge of the UK fundraising environment, including corporate fundraising trends and regulations that affect corporate partnerships.

• Experienced at using Salesforce or other fundraising CRM software to accurately record funding relationships.

We are also looking for an individual who:

• Sympathetic to the aims of the Trust and our mission to increase social mobility.

• High degree of initiative and the ability to take responsibility for corporate fundraising activity.

• Dynamic and entrepreneurial fundraiser, with a passion for personally engaging supporters.

• Able to think strategically about the bigger picture and manage hands-on fundraising.

• Proven ability to influence stakeholders at all levels and encourage giving.

• Excellent attention to detail with strong analytical skills.

• Able to work independently and as part of a team

• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Contract: Full time, Permanent

• Salary: £42,025-£46,000

• Working location: Minimum of two office days per week. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.

• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP.

• Hours: The standard working hours are 9am to 5pm, Monday to Friday. This role is likely to also be required to attend events / meetings outside of normal working hours during weekday evenings and occasionally at weekends, in line with organisational policies.

Interviews

Applications should reach us by 10am, Monday 25th May, with first round interviews held on Tuesday, 4th June, and second round interviews held on Wednesday, 10th June. Both rounds will be held in our London office.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

Are you an experienced Retail Store Manager ready for an exciting new challenge? Do you want to lead a brand-new store and make a real difference in your local community? Join Prospect Hospice as a Store Manager in Watchfield and play a key role in launching and growing our newest store.

This brand-new store in Watchfield is a fantastic step forward in expanding our presence in the community, helping us raise even more vital funds to support local people living with life-limiting illness. This is a unique opportunity to shape a store from the very beginning and create a welcoming, community-focused space.

Since 1980, Prospect Hospice has been at the heart of the community, delivering expert, compassionate end-of-life care. Our stores are essential in raising funds, and now with 18 locations and growing, this is an exciting time to join our team.

Hours: 37.5 hours per week (5 days from 7, Monday–Sunday, including weekends and Bank Holidays) 

What is the role?

As Store Manager, you will take full responsibility for the success of our new Watchfield store. You will:

• Maximise sales and profitability through strong commercial awareness and an enterprising approach
• Deliver outstanding customer service and visual merchandising, creating an inviting and inclusive store environment
• Recruit, train, and support a team of volunteers and an Assistant Store Manager, helping them to thrive and grow
• Drive Gift Aid donations and achieve income targets that directly support hospice care
• Oversee stock control, cash handling, and ensure compliance with health & safety and trading standards
• Act as a community ambassador, building meaningful local relationships and promoting the work of Prospect Hospice

You will work collaboratively, engaging with the local community to build a strong team of volunteers, attract high-quality donations, and encourage new ideas—continually developing the store into a successful, welcoming destination at the heart of the Watchfield community.

What we are looking for

• Proven experience as a Retail Manager / Store Manager (charity retail experience desirable)
• Strong leadership skills with a positive, people-focused approach
• Commercially driven with a passion for sales and customer experience
• Experience managing teams or volunteers, stock control, and store operations
• Confident managing targets, cash handling, and retail compliance
• Flexible, organised, and motivated to make a difference
• Full driving licence and willingness to support other stores if required

This is an active role involving regular lifting and moving of stock and extended periods on your feet. Manual handling training will be provided. We welcome applications from all candidates and will consider reasonable adjustments where possible; however, the essential duties require the ability to carry out ongoing physical activity.

You’ll be joining a great team working in a supportive environment for one of Swindon’s best loved charities. If you love retail but want something more meaningful have a look at the apply now to be part of something truly special!

We offer a great range of benefits, including:

• 27 days holiday plus bank holidays (rising with length of service)
• Generous contributory pension scheme and life assurance
• Discounts with local retailers, gyms and service providers including Blue Light Discount Card
• Employee Assistance Programme and wellbeing team
• Supportive induction, training and development
• A values led, inclusive working environment

Interviews will be held on Thursday 21st May 2026.  

DBS Check

This role requires a DBS check. We consider all disclosures fairly, in line with the Rehabilitation of Offenders Act 1975 (Exceptions Order).

Equality & Diversity

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Safeguarding

We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

We will review applications as they come in and may close the vacancy before the closing date.

Job Purpose: Lead delivery of a national climate action programme (BELIEVE in Climate Action), managing cross-sector partnerships, stakeholder engagement and programme operations. Oversee youth-led initiatives and knowledge exchange, while also supporting university teams to deliver the ParliaMentors programme and strengthen student leadership and civic engagement.

• Salary: £40,204 (Band D, Point 3, including London weighting) / £36,501 (Band D, Point 3, elsewhere in the UK)
• Contract: 4.2 years (this is a fixed term contract, linked to the BELIEVE project, ending in September 2030)
• Location: primarily hybrid/remote, open to candidates anywhere in the UK. The project is based in England, so the role will involve regular travel to locations across England, including London.
• Hours: 1 FTE (0.8 FTE can be considered)
• Reporting to: Senior Programme Manager, Youth & Universities
• Start date: 3rd August 2026

About the role

We are seeking an experienced and strategic Programme Manager to lead delivery of Believe in Climate Action (BELIEVE), an ambitious national initiative at the intersection of climate action, youth leadership and community engagement (3 days per week). This role will also support the delivery of the UN Award winning ParliaMentors project, providing mentoring, training and leadership development opportunities to students across the country, and maintaining strong relationships with University partners (2 days per week).

This is a unique opportunity to lead a complex, high-impact programme that connects schools, communities, young people, researchers and policymakers, shaping a more inclusive and effective model of climate action across England. You would be joining a team that has been running impactful projects for 19 years, which centres the voices, needs and potential of young people to bring about change.

The BELIEVE project

BELIEVE in Climate Action (BELIEVE) is an ambitious and innovative national programme led by the Faith & Belief Forum in partnership with the Cambridge Interfaith Programme. Together, we are building a bold new model for climate action, one that connects grassroots communities, young leaders, researchers and policymakers through collaboration, co-learning and shared purpose.

This is a unique opportunity for an experienced Project Manager to lead a pioneering, cross-sector initiative that is reshaping how climate action happens in England. BELIEVE operates at the intersection of community engagement, youth leadership and policy influence, requiring strategic oversight, strong partnership management and the ability to navigate complexity across local, regional and national contexts.

BELIEVE is also a platform for sector leadership. It offers the opportunity to influence how climate engagement is understood and delivered, particularly by centring voices often excluded from mainstream climate discourse, including young people and those from diverse faith and belief backgrounds.

About the Faith & Belief Forum

For nearly 30 years, the Faith & Belief Forum has worked to build connected communities, a society that celebrates diversity, and to tackle faith and belief based hate, discrimination, division and polarisation.

We are a dynamic organisation, who puts the voices of our beneficiaries at the forefront. We work in schools to build connection, understanding and empathy, in universities to build confidence, skills and connection in the next generation of interfaith leaders, and in communities to celebrate the role that faith plays in society, and pilot new, innovative approaches to tackling hate and division at the local level.

Our team is diverse, talented, sensitive, and creative. We value building meaningful connection amongst ourselves, and with our partners and stakeholders.  We believe that a central solution to tackling division, polarisation and hate is connection, that is both expertly facilitated and heartfelt. In our projects this takes place through education, dialogue, social action projects, mentoring, training and development, public engagement events, and community led responses to local issues.

Key Responsibilities

Programme leadership & delivery

· Lead the strategic and operational delivery of BELIEVE across its three interlinked workstreams

· Ensure effective planning, implementation, monitoring and evaluation of a multi-year national programme

· Manage programme timelines, budgets, reporting and risk

Stakeholder engagement & partnerships

· Build and maintain strong relationships with cross-sector stakeholders, including schools, community organisations, funders, academic partners and policymakers

· Act as a senior point of contact for programme partners, ensuring alignment, accountability and collaboration

· Convene and facilitate high-level stakeholder spaces, including national workshops and knowledge-exchange forums

Team & youth leadership oversight

· Line manage the BELIEVE project Coordinator, ensuring timely and high quality delivery of workplans, supporting their development and training, managing any performance issues, and helping them to grow and thrive.

· Oversee delivery of the youth leadership strand, including internship programmes and youth-led climate action projects

Strategy, learning & influence

· Design internal evaluation frameworks and processes, in collaboration with University of Cambridge academics

· Translate research, learning and evaluation into programme development, communications and external influence

· Contribute to shaping national conversations on inclusive climate action

· Responsible for delivery, and ensuring programme outputs (reports, toolkits, events, digital platforms) are high-quality and impactful

Manage 2 teams of ParliaMentors students

· Support with delivery of the ParliaMentors programme, including facilitating workshops, having meetings with students, organising the logistics for various events throughout the year

· Mentor and support two teams of students at two universities as they work together to deliver a social action project

· Contributing to communications for the programme on social media, LinkedIn, and newsletters

· Support with delivering trainings for university staff

Person Specification

Essential Experience

· Significant experience managing complex, multi-partner programmes (ideally national or multi-regional)

· Demonstrable expertise in stakeholder engagement at a senior level, including building and maintaining strong partnerships across sectors

· Strong track record of delivering complex programmes on time and within budget

· Confidence and proven experience in line management (this role will line manage 1 Project Coordinator, and oversee an internship programme of up to 8 paid interns per year)

· Strong financial management skills, and experience managing large budgets (this role will be responsible for financial management of the BELIEVE project, and reporting to funders)

· Strong experience and understanding of Safeguarding, in charities and/ or school settings

Skills & Competencies

· Excellent project management skills, experienced in using project management tools

· Excellent relationship management and influencing skills

· Strategic thinking combined with strong operational delivery

· Ability to navigate complexity and work across different sectors and perspectives

· Strong written and verbal communication skills

Desirable

· Experience in climate action, sustainability or environmental programmes

· Understanding of faith, belief and/or intercultural engagement

· Experience working with research partners or translating evidence into practice

· Project management qualification

· CRM development experience

How to Apply

Please submit:

· Your CV (Max 2 pages)

· A cover letter detailing what motivated you to apply for the role, and how you meet the person specification.

Application deadline:

6th May 2026, 9:00 AM

Benefits include:

· Opportunity to work mainly remotely from home, with occasional travel to London and other locations across England required for schools, events, and activities.

· Generous annual leave from 25 days (pro rata) plus UK bank holidays, increasing with length of service and including a birthday day off after three years.

· 2 days paid volunteer leave (pro rata)

· Generous pension scheme to help you save for the future.

· Interfaith and intercultural learning opportunities

· Access to internal learning sessions on topics relevant to our sector

· Team events / away days / annual retreat

· Supportive and inclusive work environment with a focus on staff wellbeing 

Who we encourage to apply

We value sensitivity to the issues at the heart of our work and a strong commitment to The Faith & Belief Forum’s goals. We welcome applications from people of all backgrounds and lived experiences. We particularly encourage applications from Black, Asian and other minority ethnic communities, as well as from faith or belief communities currently underrepresented in our organisation, including Sikh, Muslim, Hindu, Buddhist, Jain and Zoroastrian communities. We warmly welcome applicants of all ages and experiences who share our vision and values, and are committed to creating an inclusive workplace, regardless of protected or unprotected characteristics, including but not limited to gender, disability, sexual orientation, and religion or belief.

We recognise that valuable experience can be gained through work, study, volunteering, or community involvement.

Unfortunately, we can only consider applications from individuals who have the unrestricted right to work in the UK, as we are unable to offer visa sponsorship. Applicants must also already be resident and based in the UK at the time of application.

This is more than a management role—it’s an opportunity to create a vibrant ecosystem for young entrepreneurs.

You’ll take ownership of the centre, embedding it in the local community while supporting young people (18–30) to start and grow their businesses. From building partnerships to mentoring founders, you’ll be at the heart of real social impact.

We’re looking for a self-starter who thrives on responsibility, can work independently, and brings energy, ideas and leadership to everything they do.

Growing Enterprise in the Community

• Build strong partnerships with local organisations and stakeholders
• Create a collaborative network that champions youth enterprise
• Raise awareness and position the hub as a go-to space for start-ups

Recruiting & Supporting Clients

• Lead outreach and recruit aspiring entrepreneurs
• Provide pre-start advice and guide business planning
• Manage applications, referrals and waiting lists

Delivering Business Support

• Offer ongoing mentoring and practical business advice
• Connect clients with local businesses, professionals and mentors
• Support employability and enterprise development pathways

Running the Hub

• Oversee day-to-day operations and facilities
• Host tours, meetings and events
• Ensure a welcoming, professional and inspiring environment

Reporting & Performance

• Monitor KPIs including occupancy and business success rates
• Maintain accurate records and reporting for trustees
• Manage rent processes and contribute to financial sustainability

Budget & Compliance

• Manage budgets and support fundraising activity
• Ensure Health & Safety standards are implemented and upheld

Launch It Kent is an independent charity based in Sheerness Kent. The charity is supported through a social franchise by Launch It who have been operating for over 25 years and manage 7 enterprise centres across the UK.

We’re currently looking for a Project Manager, offered on a fixed term basis of 12 months, to help us deliver our mission. This a part time position working 14 hours per week (0.4 FTE).

What’s it like working at the IOP?

The IOP is a friendly, inclusive and ambitious organisation. Diversity and inclusion are central to how we work. We focus on supporting our people to thrive, offering competitive pay, great development opportunities and a generous benefits package.

Some of our benefits include:

• An excellent pension scheme
• Private medical insurance, life assurance and dental insurance 
• Eye care vouchers, annual flu vaccinations, long service awards and access to an employee assistance programme
• 25 days annual leave as a standard, in addition to floating bank holidays
• Flexible working opportunities

The Role

What will I be doing?

You’ll be responsible for defining, planning and managing the delivery of cross‑organisational projects and programmes that deliver expected outcomes and benefits to the Institute and its stakeholders, including:

• Leading and delivering complex projects and programmes from initiation through to closure, ensuring effective handover and benefits realisation
• Managing project planning, governance, risk, issue and dependency management, prioritisation, monitoring, evaluation and reporting
• Working closely with project and programme owners to ensure proposals meet Programme Office quality criteria and align with organisational strategy

Projects you may work on include:

• The Effective Data Strategy – a five year programme to transform how IOP uses data to improve organisational performance and enable a more agile, learning organisation
• Cross‑organisational projects supporting efficiency, continuous improvement and strategic delivery
• Projects involving multiple delivery teams, including internal colleagues, external suppliers and subject‑matter experts
• You may be asked to lead projects, such as : Audio Visual Refresh or Cyber Essentials certification.

Who will I work with?

You’ll work closely with a wide range of colleagues and stakeholders, including:

• The IT Manager and the People and Operations Directorate, which includes corporate planning.
• Project and programme owners across the organisation
• Delivery teams, senior managers, boards and committees

Ideally, we hope you’ll apply if you bring:

Essential:

• Proven knowledge of data warehouse design, build and implementation.
• Proven ability to apply project and programme management principles to deliver complex initiatives
• Strong planning, organisation and prioritisation skills, with the ability to manage competing demands
• Excellent communication and stakeholder engagement skills, with the ability to work collaboratively across teams

Nice to have:

• Experience working on data‑focused, digital or transformation programmes
• Knowledge of data warehousing concepts and tools (such as Snowflake and Fivetran)
• Project management certification, or equivalent practical experience
• At the IOP, we know that great candidates don’t always tick every box. If your experience looks a little different, but you bring enthusiasm, curiosity and a willingness to learn, we’d love to hear from you.

For this role, we are seeking candidates who can clearly demonstrate the experience and skill set required to succeed in a demanding and evolving environment. While we do not require specific qualifications or a defined number of years’ experience, we are looking for individuals who bring a strong customer focus, intellectual curiosity, shared values, and a fresh perspective.

A formal project management certification would be advantageous; however, candidates without certification should be able to evidence a solid understanding of project management tools and techniques, demonstrating how they have applied these skills effectively in practice.

At the IOP, we know that great candidates don’t always tick every box. If your experience looks a little different, but you bring enthusiasm, curiosity and a willingness to learn, we’d love to hear from you.

How to apply

Alongside your CV, please include a cover letter explaining how you meet the person specification.

How will I be working?

We operate a flexible, trust based working model that gives colleagues autonomy over how, when and where they work, while recognising the value of in person collaboration. You will be assigned a base office, with hybrid working offered as standard.

You will engage in regular in person collaboration with your team (as operational appropriate), as well as with colleagues across the wider organisation, to ensure effective operational alignment and to support our inclusive approach to working.

As an organization we meet in person once a quarter at our Head Office in Kings Cross, London. 

Why join the IOP?

The IOP is the professional body and learned society for physics in the UK and Ireland. As a charity, we’re passionate about increasing public understanding of physics and supporting a diverse and inclusive physics community. 

We’re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we’re always happy to help.

Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.

About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.

The Role
We are seeking an experienced fundraising professional to join us as Head of Fundraising. The successful candidate will play a pivotal role in shaping and delivering our fundraising strategy across community, events and volunteering, trusts and grants, corporate and philanthropy by crafting ambitious regional plans, nurturing high-performing teams, and driving excellence in supporter engagement and recognition. The Head of Fundraising will work collaboratively with the Individual Giving and Engagement team to drive new business pipelining and amplify fundraising campaigns, develop new fundraising products, and represent SCAA at external events and sector initiatives.

The ideal candidate will be an experienced team leader with significant experience working across a variety of fundraising disciplines and of developing and implementing fundraising strategies.

The successful candidate can be based from home, but this role will require regular travel to our bases at Perth and Aberdeen Airports and throughout Scotland. The usual hours and days of work will be Monday to Friday, 9am—5pm.

About You

Essential

• Strong background in a variety of fundraising disciplines and a track record in growing fundraising income over multiple years within a charity, non-profit or values-led organisation.

• Experience of developing and implementing fundraising strategies aligned to organisational objectives.

• Experienced team leader who can motivate, inspire and guide others to deliver results.

• Strong understanding of data protection (GDPR), confidentiality and safeguarding requirements. 

• Strong knowledge of Scottish charity regulations, governance and compliance requirements.

• Demonstrated ability to manage budgets, financial processes, and procurement. 

• Experience delivering community fundraising products and scaling ideas that support donor acquisition and retention.

• Ability to use insight and ambition to shape pipeline and stewardship planning.

• Understanding of CRM systems.

Desirable

• Ability to deliver training to staff or volunteers on processes or systems. 

• Experience of community, events, volunteering and partnerships and philanthropy fundraising.

• Experience of working with Boards or Trustees in a fundraising context.

Our Benefits

• Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)  
• Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
• Death in Service benefit: 3 times annual salary
• Optional Private Medical Insurance plan and Cashplan
• Employee Assistance Programme
• Enhanced Maternity/Adoption/Paternity Pay
• Access to Blue Light Card
• Learning and Development Opportunities

Selection Process

First interviews will take place at our base at Perth Airport in Scone during the week commencing 25th May. Second stage interviews will be held at our Perth base the week commencing 1st June.

How to apply
Please refer to the full job pack on our website.

Application deadline is 5pm on Sunday 10th May 2026. 

Martin House provides free specialist palliative care to babies, children and young people with complex and life-shortening conditions. Families from across West, North and East Yorkshire have access to our care 24/7, 365 days a year, including specialist doctors. Every year we care for more than 550 families, at the hospice, in hospital and in families’ own homes, as well as supporting around 200 bereaved family members.

We’re looking for an inspiring and strategic Special Events Team Manager to lead our Special Events team in delivering a vibrant, high‑impact calendar of fundraising, cultivation, and stewardship events. You’ll play a key role within the Major Relationships team, driving consistent year‑on‑year income growth and deepening supporter engagement through an ambitious and thoughtfully curated Special Events portfolio.

The role will involve:

1. Leading, managing and inspiring the Special Events Team through regular one-to-ones, appraisals and performance reviews, ensuring team members meet agreed SMART objectives and income targets.
2. Supporting the delivery of the Special Events Fundraising Strategy and managing the Special Events Portfolio, including philanthropy and major partnership engagement and development events.
3. Identifying opportunities for growth and ensuring strong return on investment across all activities.
4. Working closely with senior volunteers and committees to deliver a successful and sustainable Special Events programme.
5. Implementing, evaluating and continually reviewing the performance of the Special Events portfolio with the Head of Major Relationships to maximise income.
6. Delivering the Special Events programme within budget and to agreed timescales, supported by detailed work plans and accurate record-keeping  on the fundraising database
7. Collaborating with wider fundraising teams to ensure the Special Events Portfolio appeals to key stakeholders, including the development of sponsorship opportunities.
8. Leading the delivery of annual committee-led Special Events, working with committees, venues, suppliers, sponsors and volunteers to ensure events are delivered to target and achieve year-on-year growth.
9. Assisting with the recruitment, coordination and motivation of volunteers to support Special Events fundraising activities.
10. Maximising income from Special Events and existing supporters, while identifying, securing and developing new relationships with major donors and partners.
11. Building and maintaining strong internal and external relationships, representing Martin House at the highest level.
12. Working with the marketing team to developing and implement effective marketing and PR strategies to support the successful delivery of all Special Events to maximise ticket sales, income generation and relationship development.
13. Ensuring accurate and up-to-date records of supporters, projects and events using the fundraising database and relevant shared systems.
14. Researching, recommending, developing and delivering new and innovative fundraising products for the Special Events Team, in collaboration with the Philanthropy and Partnerships Team Manager.
15. Supporting the Head of Major Relationships with cultivation, development and stewardship events, working closely with the Philanthropy and Partnerships Manager.

There is an expectation that the post holder will need to travel to visit businesses, attend meetings and conferences etc. sometimes outside of working hours.

Are you passionate about data and how it can inform decision-making? We’re looking for an Audience and Insights Manager, who loves connecting people with a range of shows and activities that will enrich their lives.

This new role will be instrumental in ensuring our audiences are placed at the centre of our planning, by using their information effectively to share with them the Mercury’s vision, communicate our work, and promote our organisational values.

If you are creative in your approach to build, engage and retain audiences, we want to hear from you!

To find out more, download the candidate pack.

Applications close at 10:00am on Tuesday 19 May 2026. Interviews will take place on Tuesday 2 June 2026.

Apply Now

Hybrid / High Wycombe (a minimum of one day per week on site)

Band 4: £36,000 – £38,000 + £312 working-from-home allowance

Embrace’s Fundraising & Communications cluster comprises expertise in fundraising, marketing, communication, trading (web shop), supporter engagement and retention. Working collaboratively, we serve our supporters by providing authentic and engaging communications inspiring active social witness, engagement and giving to charity.

Cluster Purpose:

The Fundraising & Communications cluster strengthens Embrace’s communication, education, and fundraising efforts to drive growth, so that more people engage with our content; more donors are attracted to support; and the UK church is more deeply engaged with the cause - enabling us to fund more work in the region and generate a deeper understanding of Christian service in the Middle East.

Role Purpose:

As Retention & Development Manager, you’ll grow sustainable income by keeping individual supporters inspired, informed and engaged - so they give again, stay longer, and deepen their support. You will deliver excellent supporter journey experience, project managing engaging and compelling direct, and digital individual giving activity (including – but not limited to – appeals, regular giving conversion & upgrade, lapsed reactivation) and incorporating legacies marketing, raising more than £1m voluntary income each year.

What success looks like:

• Higher Life-Time Value (LTV): more second gifts, upgrades and cross channel giving; stronger legacy pipeline.
• Lower churn: reduced lapse rates for cash and regular givers.
• Better donor experience: faster thank yous, clearer impact reporting, higher satisfaction with fewer complaints/optouts.
• Sustainable mix: growth in regular giving and mid-value segments; predictable, repeatable income.

Key Responsibilities

Supporter Experience & Journeys:

• Map and continually improve journeys: welcome → second gift; regular giving nurture/upgrade; mid-value; legacy prospecting; lapsed reactivation; complaint recovery.
• Set cadence and channel mix (email, mail, phone, SMS, social, events, digital) for consistent, donor‑first communications in appropriate channels and accessible formats.
• Donor-first approach: clear, inclusive language; accessible formats; low‑friction giving/retention flows and personalisation e.g. name, last gift, interests, location, project etc.
• Collaborate with Content & Communications colleague to deliver content that shares the impact of support i.e. what donors make possible and Embrace’s brand story.

Segmentation, Testing & Insight:

• Track Regular Giving – net growth; diagnose attrition drivers and fix root causes; maintain acceptable Return on Investment (ROIs).
• Lead supporter segmentation (by behaviour & interest) and A/B testing (offer, timing, upgrade prompts).
• Adopt an evidence-based, test and learn approach; analyse appeals, campaign performance and share insights to drive decisions.
• Work with colleagues to build insight dashboard (e.g. churn, LTV, second gift rate, tenure, contactability) and understanding of retention.

Mid‑Value & Legacy Development:

• Steward mid‑value donors with tailored journeys; warm handovers to and from Major Giving Manager.
• Develop and test legacy propositions and routes to market to grow enquiries and pledges.

Acquisition & Cross‑Sell:

• Project manage individual giving product development and testing; identify new audiences and routes to market.
• Collaborate with Webshop team and the Digital Marketing Campaigns Manager to optimise Alternative Gifts and cross-sell opportunities focusing on a digital first approach.

Cross-Team Collaboration:

• Work closely with the Supporter Experience Team to ensure that supporter journeys are being optimised and feedback from supporters is being captured and acted upon.
• Commission and work with the CRM and Systems Manager to develop clear and understandable dashboards, ensuring that the insights are used to develop plans and measure performance.
• Closely liaise with the Legacy administration team, working with them to ensure the packs and information are up to date and legacy marketing information complies with the latest Institue of Legacy Management standards.
• Develop an understanding of the Partner projects and Advocacy agenda, ensure all supporter briefings are aligned to agreed messaging.

Organisation-Wide Contribution:

• Model Embrace’s values of trust, respect, integrity, and compassion.
• Uphold safeguarding responsibilities and compliance with GDPR and charity regulations.
• Actively support cross-team collaboration and organisational goals. Maintain CRM hygiene.

KPIs you will own:

• Retention / churn: 12‑month retention (one off & RG), lapse rate, save‑rate on failed payments. – Value & growth: second gift rate, LTV by segment, average gift, RG net growth and tenure, mid-value upgrades, legacy enquiries. – Experience & quality: thank you – SLA, complaint rate – Data & compliance: growth in contactable base; preference completeness; data hygiene.

3/6/12‑month milestones:

• 3 months: Retention dashboard live; thank‑you refresh delivered; welcome → second‑gift test launched; RG plan drafted.
• 6 months: Lapse/reactivation plan running; retention rates improved; early LTV gains visible in key segments.
• 12 months: Reduced churn; higher second gift and upgrade rates; larger contactable supporter base; legacy pipeline growth.

Person specification

Qualifications, Experience & Knowledge:

• Educated to degree standard or equivalent (E.g. practical experience within fundraising).
• Member of Chartered Institute of Fundraising.
• Proven individual giving or CRM led retention experience in a charity, membership or subscription context.
• Hands‑on journey design and automation.
• Strong data literacy: segmentation, dashboards (CRM/Excel), test and learn.
• Excellent written communication—able to brief compelling, impacted content and clear supporter updates.
• Practical project management; calm under pressure; collaborative and solutions focused.
• Working knowledge of GDPR/PECR and best practice supporter care.
• Experience stewarding mid-value supporters and legacy pipelines. Experience with payment recovery tools. and card update flows. Familiarity with UK charity sector metrics and fundraising codes of practice.

Personal qualities:

• Donor first mindset, inclusive and empathetic.
• Curious, evidence driven, and comfortable iterating.
• High integrity, discretion and good judgment.

Tools & systems:

• CRM Dashboards & analysis.
• Payments: Direct Debit management, card‑updater/failed‑payment recovery.
• Microsoft 365 (Teams, SharePoint, Planner), project boards.

Personal Attributes:

• Highly motivated and results driven.
• Demonstrates integrity, trust, and respect in all interactions.
• Ability to work under pressure and manage competing priorities.
• Passionate about the work of Embrace, with the ability to enthuse and engage others.
• A natural collaborator who enjoys working as part a team to deliver organisation wide objectives.

Role requirements

Committed to the Christian mission, vision and values of the charity, either as a practising Christian or someone with a sympathy for Embrace’s mission with the Christian faith and character.

Company Overview

As a Christian development charity, we partner with Christians in the Middle East as they work to transform lives and restore the dignity of the most excluded and marginalised communities. Where there is a need – for refuge, a home, for health care, for education, for justice and human rights – we, with our partners, respond. Our goal is to contribute to a culture of human flourishing in a troubled region.

For more information and to apply, please visit our careers portal.

Closing date: 5.00pm on Tuesday, 12th May 2026.