Client service manager jobs

Regulation and Accreditation Officer

We are seeking a Regulation and Accreditation Officer to support regulatory, quality assurance and accreditation activities within a respected professional body.

Position: Regulation and Accreditation Officer
Salary: £35,224 per annum (pro rata for part-time)
Location: London based with hybrid working (approx. once a month in the office)
Hours: Full-time (part-time requests considered)
Contract: Permanent
Closing Date: Wednesday 14 May at 12pm
Interview Date: Week commencing 18 May 2026 (first stage online)

About the role

This is a key role supporting regulatory, quality assurance and accreditation functions for both individual and organisational members. You will contribute to maintaining high professional standards and protecting the public.

Working closely with the Regulation and Quality Assurance Manager, you will help coordinate and deliver a range of regulatory and accreditation activities, with a particular focus on education and accreditation pathways.

Key responsibilities include:

• Supporting audits, quality reviews and accreditation processes
• Ensuring regulatory frameworks are applied consistently and proportionately
• Managing complex information and maintaining accurate records
• Drafting clear reports and supporting documentation
• Contributing to the continuous improvement of regulatory processes
• Liaising with a wide range of stakeholders including colleagues, committees, volunteers and subject matter experts

This is a structured, specialist role suited to someone who values fairness, consistency and sound judgement.

About you

You will have experience in a regulatory, quality assurance, accreditation, compliance or procedural environment and be confident working with standards, policies and evidence.

You will also have:

• Strong organisational skills and attention to detail
• The ability to manage competing priorities effectively
• Confidence working independently within established frameworks
• Excellent written communication skills with the ability to produce clear, accurate documentation
• Good judgement and awareness of when to escalate issues
• Strong relationship building skills and a collaborative approach

You will be motivated by purpose-driven work and share a commitment to mental health, wellbeing, equity, diversity and inclusion.

About the organisation

The organisation is a leading professional body representing psychotherapists and psychotherapeutic counsellors across the UK. It works to promote high standards in education, training and professional practice, while supporting research and improving access to psychotherapy.

With a large and diverse membership spanning private practice, the NHS and the voluntary sector, the organisation plays a key role in upholding standards and acting in the public interest.

Benefits

• 25 days annual leave plus bank holidays
• Additional leave during December office closure
• Generous pension scheme with 8% employer contribution
• Occupational sick pay and enhanced maternity leave
• Flexible and hybrid working arrangements
• Learning and development opportunities
• Employee assistance programme with counselling support
• Flu vaccination and eyecare vouchers
• Interest-free season ticket loans
• Cycle to work scheme

Other roles you may have experience of could include; Quality Assurance Officer, Compliance Officer, Accreditation Officer, Regulatory Officer, Governance Officer, Standards Officer, Audit and Compliance Officer

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Do you want to support people with mental health issues in a moment of crisis? 

Are you calm, non-judgemental and able to work effectively with people experiencing distress? 

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you. 

Job title: Mental Health A&E Link Workers 
Reference Number: 327 (Watford) or 334 (Stevenage)
Salary: £24,336 per annum
Reports to: Crisis Services Manager
Contract length: Permanent
Working pattern: 37.5 hours per week over a 7-day rota (typically 3pm – 11pm)
Woking bases: Watford General Hospital or Lister Hospital

We have a vacancy for a Mental Health A&E Link Worker to join our team. 

About the Project 

Our A and E Link Workers help adults access alternative mental health crisis support, including our Nightlight Crisis Service. We focus on providing a calmer, quieter environment away from the hospital when it’s needed. 

Service Objectives 

The objectives of Hertfordshire Mind Network’s (HMN) A&E Liaison Service are to: 

• Improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire. 
• Increase timely access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by HMN and other third sector and statutory providers. 
• Contribute to an improvement in individual mental wellbeing. 
• Remain a source of independent support for all clients. 
• Provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services, emergency services and A&E departments. 

About the Role: 

The Mental Health A&E Link worker will work closely with individuals in a mental health crisis currently in A&E, by using a person-centred approach to ensure that everyone is supported with dignity and respect. 

They will encourage and facilitate positive steps towards management of crisis and recovery; through providing emotional support, signposting and completing onward referrals into mental health support. They will work closely with A&E clinical staff, integrated discharge teams, Bounce Back, and mental health liaison teams, to proactively identify referrals into the crisis alternatives service to facilitate timely discharges from A&E. 

We offer: 

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days pro rata after 5 years employment (plus 8 days Bank Holidays) 
• An additional day of leave each year for your birthday following completion of probation period. 
• Ongoing training relevant to your role. 
• An Employee Assistance Programme. 
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments. 

A driving Licence with access to a car for the purpose of business use; or alternative means to travel reliably between places, outside of 9am - 5pm is essential for this role. 

Closing date for receipt of applications is 29th May 2026  
Interviews to be held on a rolling basis in our Watford office or Microsoft Teams. 
N.B. Please quote reference number 327 or 334 when completing your application for this role. 

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

You will be working within Galop’s specialist advocacy services, providing support to LGBT victims and survivors of abuse and violence in the UK. You will work within the advocacy team to deliver advice, support, and advocacy to thousands of LGBT victims and survivors of interpersonal abuse and violence each year. 
 
You will work directly with LGBT victims/survivors and hold responsibility for part of the operational team management. Your work will focus on needs across all specialisms within Galop: domestic abuse, sexual violence, hate crime, so-called honour-based abuse and conversion practices as they pertain to children and young people. You will be empathetic and thoughtful in your approach to understanding clients’ needs, while remaining boundaried and mindful of self-care. 
 
You will manage a small number of specialist young people’s advocates providing needs-led support, information and advocacy to LGBT victims and survivors. You will also be responsible for scheduling team meetings and reflective spaces and support in chairing these spaces. You will support with ensuring the needs of the wider Children and Young People’s (CYP)  team are understood and opportunities for them to develop their practice are created.
 
As Team Lead, you may also be the first point of contact that many LGBT victims and survivors of abuse and violence have within the National Advocacy and Support team. You will be partly responsible for triaging new referrals that come into service from across the UK and allocating them to the Children and Young People’s team. Your work will enable LGBT people to feel supported, heard and empowered in the face of abuse and violence, and pave the way to a safer future for our community. 
 
This post is only available to applicants from the LGBTQ community as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.
 
For more information on this role please download the attached job description. 
 
Location
We will consider applicants based across the UK.

For remote applicants, this role will be home-based with occasional travel to our London office and across the UK, attending our London offices once per month. 

For London-based applicants, this role will be Hybrid, working from our London offices two days a week.
 
Hours
Full time (35 hours per week)
 
Contract
Fixed term until 31 September 2026
 
Line manages 
CYP Advocates 
 
Reports to 
CYP Advocacy and Support Manager 
 
Salary 
London: £39,521.00 per year (Including London Weighting)
Outside of London: £35,224.75 per year
 
Closing Date 
Applications should be submitted by 10:00am on 14th May 2026. 
First round interviews will be held on 26th and 28th May 2026. 
 
REF-227 985

Finance Business Partner
Reference: APR20260381
Location: Flexible in UK - However this role will include travel in the UK to meetings and to UKHQ in Sandy, Bedfordshire.
Contract: 12 months, Fixed-Term
Hours: Full-Time, 37.5 hours per week
Salary: £45,644.00 - £48,732.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

The RSPB is one of the UK’s most respected conservation charities for the conservation of birds and nature. As an RSPB employee, you will be helping to save nature every time you come to work. If you have a passion for nature and conservation this could be your ideal role, there’s never been a more important time to protect our wildlife and wild places.

We are seeking an excellent qualified accountant to join our Financial Planning and Reporting team, as a Finance Business Partner, supporting colleagues in the UK Countries Directorate more specifically for Scotland, Wales, and Northern Ireland (though you do not need to live in any of those locations). This is a key role working directly with our conservation delivery and our reserves network areas, all with individual characteristics and skills requirements.

What's the role about?

As a Finance Business Partner you will work proactively with senior colleagues to provide an added-value service of financial support to our UK Countries Directorate. In addition to a strong management accounting background, you will understand the difference that can be made through strong business partnering relationships and be confident in building those relationships. You will gain the respect and confidence of the colleagues you support through strong communication skills (written and oral) and your ability to constructively challenge ideas and plans. You will add value through gaining an intimate understanding of the Directorate that you partner, together with contributing to business performance and the requirements of the finance function with the charity's need.

You will be a fully qualified accountant with up-to-date technical knowledge and a desire to progress in your profession. We will want the successful candidate to influence change and use their skill set to further drive the organisation's objectives forward. You will also be comfortable working under pressure, to tight deadlines, and interacting with people at all levels within the RSPB.

Essential skills, knowledge and experience:

• Fully qualified accountant (ICAEW, ACCA, ICAS, CIMA, or equivalent professional body)
• Sound knowledge of technical accounting legislation
• Ability to act as a critical-friend to senior management balancing challenge and support. Develop effective working relationships that influence and challenge senior management teams, so that the role of the Finance Business Partner is an integral and valued part of the organisation
• Ability to influence decision makers through sound logic, diplomacy and assertiveness, with the ability to convey appropriate financial messages to various audiences
• Ability to evaluate incomplete and complex financial information, to develop and consider a range of possible options and make a judgement as to the recommended course of action
• Excellent communication (written and oral), coaching, mentoring, presentation and training skills
• Ability to ascertain financial trends and calculate the impact of them on the organisation under various scenarios
• Working in cross-functional teams to provide transformational advice on new initiatives, investment appraisals/organisational restructures/matters of risk and control design effective mitigation strategies, in order to support effective decision making
• Build capability and knowledge in managers so that they can effectively manage their budgets through effective financial information, support and advice
• Working with the all finance teams, to implement new Finance initiatives, ensuring the highest level of customer service and procedures are continuously reviewed so that the service is business focused in the delivery of objectives with an expert knowledge of your client area.

Desirable skills, knowledge and experience:

• Experience of forecasting and planning in a dynamic environment
• Experience of delivering transformation change
• Delivery of coaching and training of financial matters to non financial colleagues
• Experience of annual accounts preparation
• Knowledge of charity finance matters.

Additional information:

The role is a hybrid position that will require travel in the UK including to the UKHQ Finance Department in Sandy Bedfordshire, and to attend meetings in the support of your team, department and directorate.

This is a 12 month Fixed-Term role for 37.5 hours per week.

The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.

Closing date: 23:59, Sunday, 24th May 2026
We will be reviewing applications and conducting interviews on an ongoing basis throughout the advertising period.
N.B. We reserve the right to close the advertisement early should a suitable candidate be found.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

As part of this application, you will be asked to provide a copy of your CV and complete an application form where you will have the opportunity to tell us how you meet the criteria set above. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.

Contact us to discuss any additional support you may need to complete your application.

No agencies please.

Northwick Park Hospital ED (Emergency Department)

Ref code: EDC-261

Are you a proactive, compassionate and engaging individual with a proven record of working successfully with ‘high risk’ vulnerable young people? Then join St Giles as an ED Specialist Caseworker, and you will be embarking on a highly rewarding and career-enhancing position.

About St Giles

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

St Giles is expanding its delivery of hospital-based projects; this service is aimed at vulnerable 12 to 25-year-olds who attend the adult or paediatric emergency department or Urgent Care Centre at Northwick Park Hospital. We will work alongside hospital staff to proactively identify vulnerable young people and help them to access and engage the support they need to prevent any potential escalation of violence and reduce the risk of repeat victimisation or exploitation.

About this key role

You will be embedded in the hospital, providing support for those young people admitted to emergency departments right through to their discharge back into the community. You will have experience of working with ‘high risk,’ vulnerable young people, be part of a multidisciplinary team, and have a flexible, empathetic approach to your work.   This support extends post-discharge from the ED or Hospital with our Caseworkers working with the CYP and the professional networks to ensure the CYP voice is front and centre, this is to support the betterment of the CYP and their future, as well as reducing risks. This is done through providing 121 support in formulating the support plan with the CYP. This can also include supporting the family and advocating for them and CYP within the wider professional network.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

What we are looking for:

•  Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children, young people and/or families
• Experience of assessing risk and implementing safety procedures when thinking about children and young people involved in or at risk of violence or exploitation
• Proven experience of working in a high-intensity environment, with an ability to effectively manage your own wellbeing
• Experience of engaging successfully with ‘challenging’ young people, for example, people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused

In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

Closing date: 9 am on 18 May 2026.  Interviews: 25 May 2026 at Camberwell.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be Enhanced Adult and Children with the Child Barred DBS Checked.

This role will require the post holder to obtain an honorary contract with the NHS.  An honorary contract enables St Giles Trust staff to work in the hospital and access hospital IT systems. 

Support Coordinator

We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join the Stroke Recovery Service based in the Salford area.

This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.

Position: S11363 Stroke Support Coordinator

Location: Home-based, Salford, however, regular travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Part-time, 21 hours per week

Salary: Circa £17,000 per annum (FTE circa £28,300 per annum)

Contract: Services are contracted and there is currently funding for this contract until 31 March 2027.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: Tuesday 19 May 2026

Interview Date: Thursday 28 May 2026 and Friday 29 May 2026

The Role

The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.

A key part of the role will be to recruit, train and manage a team of volunteers, to support service users and the delivery of the service.

The Stroke Support Coordinator will:

• Support new stroke survivors and their carers from hospital discharge into the community.
• Provide personalised information, advice and support.
• Support clients to make informed lifestyle changes which will help them to prevent further strokes
• Be accountable for volunteers, so experience of recruiting, training and managing volunteers would be an advantage.

About You

The post holder will have experience/background in:

• A caring profession ideally with experience of supporting people with disabilities.
• Setting up and running groups.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience as part of the process. Please state any preferences for flexible options in your covering letter.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Income Recovery and Enforcement Officer

We are seeking an experienced Income Recovery and Enforcement Officer to manage legal arrears cases and deliver effective, fair outcomes for residents and communities.

Position: Income Recovery and Enforcement Officer
Salary: From £34,381 London weighted or £30,386 regional
Location: London Stratford or Manchester Trafford with hybrid working
Hours: Full time, 35 hours per week
Contract: Permanent
Closing Date: 11th May 2026
Interview Date: 18th May 2026
Start Date: 22nd June 2026

About the role
This is a specialist role within income management, focused on accounts that have progressed to legal stages. You will manage cases from court preparation through to enforcement, including eviction where necessary, balancing firm action with a fair and supportive approach.

Key responsibilities include:

• Managing a caseload across all legal stages of arrears recovery
• Preparing court documentation, including witness statements and case files
• Liaising with external legal representatives and acting as a key point of contact
• Attending court and representing the organisation where required
• Making informed decisions on enforcement action, balancing risk and customer impact
• Handling high volumes of customer contact and meeting performance targets
• Supporting residents with advice and signposting to help sustain tenancies where possible
• Working collaboratively with internal teams including Housing, Finance and Legal

About you
You will bring strong experience in arrears recovery and enforcement, with the confidence to manage complex cases and make sound decisions.

You will have:

• Proven experience in housing arrears recovery and legal enforcement processes
• Knowledge of court procedures including possession action and eviction
• Strong decision making skills and the ability to manage a high volume workload
• Excellent communication skills with the ability to handle challenging conversations
• Good understanding of welfare benefits and tenancy related processes
• Strong organisational, negotiation and influencing skills
• Ability to work independently as well as part of a wider team

About the organisation
The organisation is one of the UK’s leading housing providers, supporting over 250,000 residents across London, the South East and North West. They are committed to delivering high quality homes and services, with a strong focus on community impact and customer outcomes.

They offer a competitive benefits package including a generous pension, annual leave allowance, health cash plan, life assurance and wellbeing support. Diversity and inclusion are central to their culture, and they are committed to creating a fair, accessible and supportive working environment.

Other roles you may have experience of could include: Arrears Officer, Income Recovery Officer, Enforcement Officer, Rent Recovery Officer, Housing Officer, Debt Recovery Officer, Legal Income Officer

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

We are looking for a resilient and dedicated person to join our team in Avon & Somerset team as an Independent Domestic Violence Advocate (IDVA) dealing with Adolescent and Child to Parent Violence (APV/CPV). The service provides support across the whole geography of Avon & Somerset.

This role involves making initial contact with victims of adolescent and child to parent violence and providing initial support in a dynamic and ever-changing environment. The role is part-time and is hybrid working both from home and our office in Bristol (a suitable and confidential workspace at home is required).

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role:

You will provide high quality support to all victims of APV/CPV, leading on completing initial impact and risk assessments that are comprehensive and holistic. You will also provide cover for the local VS Helpline.

Please note that due to the nature of the contract, an IDVA qualification is considered an essential requirement.

Key Responsibilities:

• Identify and assess the risks and needs of APV/CPV victims using an evidence-based risk identification checklist.
• Focus on and prioritise high risk cases and provide a pro-active, short to medium term crisis intervention service. Deliver individually appropriate tailored support and information, advocacy, and practical support.
• Work with victims of APV/CPV to assist them in accessing services to keep them and their family safe. Develop individual safety plans to meet client's needs as identified in the risks and needs assessment.
• Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
• Work within the legal framework relating to the protection of children and vulnerable adults, including the policy and procedures of the Local Safeguarding Adult and Children's Boards.
• Providing advocacy and information to victims including exploration of legal and civil options, housing, health and finance and support clients through the criminal justice system.
• Support the empowerment of the client.
• Comply with data protection legislation, confidentiality and information sharing policy and procedures, as well as all legislation connected to your work.

About you:

You will need:

• A good command of the English language both verbally and in writing.
• A good understanding of APV/CPV and/or domestic abuse including the impact of these on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children.
• Understand Safeguarding issues and the legal responsibilities surrounding these issues
• Direct service delivery experience to victims of domestic abuse or APV/CPV
• Experience of working within a multi-agency and legislative framework
• Experience of managing a complex caseload, to prioritise work and deal with competing demands
• Strong crisis management skills and the ability to deal with stressful and difficult situations
• Good communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals
• To hold an IDVA qualification

Please note that duties may differ to those listed in the job description due to the nature of APV/CPV work so this provides an indication of duties.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Little Village makes a big difference to families with babies and young children living in poverty across London. Via its network of baby banks and partners such as Family Hubs, community organisations and all of London’s maternity units, the charity passes on pre-loved goods from one family to another – clothes, toys and equipment – so that many more children have the essential things they need to thrive.

Families are supported through welcoming hubs or home deliveries, and connected into a wider network of support in community settings, while Little Village also raises its voice to highlight the realities of child poverty.

Little Village is entering an exciting new phase as it approaches its 10-year milestone and prepares to launch its next strategy. QuarterFive are partneruing with Little Villag to find a Director of Fundraising, Marketing & Communications to play a central role in shaping its future – leading how the organisation grows income, strengthens its brand and amplifies its voice. Sitting on the Senior Leadership Team, you will lead a newly integrated fundraising, marketing and communications department, driving a cohesive, high-performing function and building on strong foundations to deliver a more strategic, scalable and insight-led approach.

With an income base with high potential for growth and particular strength in high-value fundraising, there is significant opportunity to grow and diversify income further, while also increasing visibility and influence at a time when public awareness of child poverty is rising.

We are looking for a strategic and hands-on leader with a track record in delivering income growth. You will be motivated by impact and excited to help drive Little Village’s next phase, strengthening long-term income and increasing its influence.

This role is home-based with regular travel to Little Village hubs across London. Core hours: 09:30-15:00. Weekly or fortnightly team and SLT meetings in London plus other meetings as needed.

As Director of Fundraising, Marketing & Communications, you will:

• Lead and deliver an integrated fundraising, marketing and communications strategy aligned to organisational priorities
• Set and achieve ambitious income targets across multiple streams, including high-value philanthropy and partnerships
• Develop a more structured, data-informed approach to fundraising, including pipelines, forecasting and performance management
• Oversee brand and communications, ensuring a clear, compelling and consistent narrative
• Build and steward relationships with major donors, partners and senior stakeholders
• Act as a senior ambassador, raising Little Village’s profile and influence
• Lead and develop a high-performing, collaborative team

Essential skills and experience:

• A strong track record of developing and delivering successful multi-stream fundraising strategies, weighted towards high value income streams including major donors, corporates, and trusts and foundations
• Proven success in securing significant and multi-year funding
• Experience leading and developing high-performing teams
• Exposure to or interest in mass fundraising
• Strong financial, forecasting and pipeline management skills
• Expertise in working with senior stakeholders/volunteers, ideally including reporting to Committees and Trustee boards
• A successful track record of involvement in launching, managing, and evaluating campaigns
• Strong understanding of brand management, digital engagement, and integrated campaigns across multiple channels
• Understanding of digital transformation, including CRM/data integration, marketing automation, and analytics
• A data-informed approach, with experience using insight and systems to drive performance
• Excellent influencing, relationship-building and storytelling skills

Desirable:

• Experience leading an integrated fundraising and communications function within a frontline charity
• Experience of using Beacon CRM
• Lived or personal experience of the issues faced by the families Little Village supports

Diversity and Inclusion:

Little Village operates in London, one of the most diverse cities in the world. The charity are working towards a goal where their team fully reflects that diversity and difference in lived experiences and strongly encourage applications from under-represented groups including: people from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ people, people with disabilities, people with lived experience of poverty either personally or through family, experience of the care system, non-graduates and first-in-family graduates. As part of their commitment to fairer recruitment, all applications will be assessed without names and any protected characteristics.

As part of our commitment to increasing representation of people from Black, Asian and Minority Ethnic backgrounds, we are piloting a Guaranteed Interview Scheme (GIS) for this role, as a new approach to make our recruitment more equitable. If you identify as Black, Asian or other Minority Ethnic backgrounds and meet the essential criteria for the role, you can choose to opt in to the GIS. We will be aiming to offer everyone who opts into the scheme and meets the essential criteria a first stage interview/ assessment. See the applicant pack for further details.

Employee benefits include:

• 25 days per year annual leave plus bank holidays (pro rata for those working fewer than 35 hours per week)
• Team members are usually given time off between Christmas and New Year, which doesn’t come off your allowance
• Pension contributions matched by 3%
• A period of sick leave at full pay regardless of length of service
• Enhanced family friendly policies including Maternity, Paternity, Shared Parental Leave and Adoption pay, with a Fertility Policy designed to support employees during fertility investigations and treatment
• Death in Service benefit (x3 annual salary)
• Employee Assistance Programme
• Rewards Gateway and Tickets for Good

Learning and Development Facilitator - Part Time

Location: Vauxhall

Salary:  £22,568 per annum

Vacancy Type: Permanent

Closing date: 26th May 2026

Help shape confident practice through powerful, purpose-led learning.

We’re looking for a L&D Training Facilitator to join our team in Vauxhall, working part-time (28 hours per week). This is a hands-on facilitation role where you’ll deliver engaging, inclusive and consistent learning across the organisation—helping staff build the therapeutic knowledge and practical skills they need to support clients effectively.

Working closely with the L&D Manager, you’ll deliver training across virtual, hybrid and face-to-face formats, ensuring learning is accessible, well-timed, and aligned with operational needs. Your work will span everything from mandatory and compliance training to induction, EDI, leadership and management development, as well as specialist modules covering recovery, trauma-informed practice, justice, housing, clinical and employment services.

What you’ll be doing

• Deliver engaging training across a range of audiences and formats
• Facilitate core programmes including induction, compliance, EDI, leadership & behavioural skills
• Deliver therapeutic and recovery-focused learning (e.g. trauma-informed care, motivational approaches, psychosocial support)
• Adapt content into practical, real-world learning staff can apply immediately
• Work across a cross-cover model to maintain seamless delivery across the team
• Collaborate with SMEs and L&D colleagues to keep content accurate, relevant and aligned

Behind the scenes

• Prepare lesson plans, resources and learning materials with accessibility in mind
• Support scheduling, attendance, certificates and LMS updates alongside the admin team
• Collect learner feedback and contribute to evaluation and impact reporting
• Maintain compliance with safeguarding, GDPR, and organisational standards

What we’re looking for

• Experience delivering training in health, social care, justice, recovery or education settings
• Confident facilitation skills across both virtual and in-person environments

Nice to have

• Understanding of addiction, trauma-informed or recovery-oriented practice
• Experience with blended learning or accredited programmes
• L&D qualification (or willingness to work towards one)

This is a role where no two days are the same, perfect for someone who enjoys variety, collaboration, and making a real difference through learning that matters.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits:

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

To Apply

If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.

We are looking for a motivated and supportive Triage & Early Intervention Officer to contact victims of crime to offer support and complete initial assessments. This role is part-time working a rota pattern between 8am-8pm on Wednesday and Friday, occasional Saturday working may be required. The role is based at our office in Portsmouth.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the Role:

As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs.

As a Triage & Early Interventions Officer you will:

• Conduct comprehensive impact & risk assessments for clients.
• Provide tailored responses to clients' needs including information about their rights and the services available to them.
• Take incoming calls and efficiently triage to other teams including domestic abuse and children & young people
• Maintain accurate & confidential case management records.
• Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.

About You:

Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.

You will need:

• Strong written & verbal communication skills.
• Good time management skills.
• Competent IT skills, able to use generic systems.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with external organisations.
• The ability to undertake impact & risk assessments.
• Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.

You will need:

• Understanding of the impact of crime on victims such as sexual violence, hate crime and anti-social behaviour
• Effective verbal and written communication skills
• Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).
• Ability to balance competing needs and priorities
• Ability to work independently and as part of a team
• Experience of building effective working relationships across internal and external stakeholders
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role
• Ability to use generic IT applications competently.

Please note that as this post require police vetting, you must have lived in the UK for a minimum of three years prior to application. There is minimal requirement to travel through Hampshire. Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Help launch a new initiative housing the homeless through the local church

Hope into Action is a national Christian charity enabling local churches to provide homes and support for people experiencing homelessness.

We are launching a new Hope into Action franchise in Milton Keynes, and are looking for a Location Lead to help establish and grow the project from the ground up.

Working with churches, volunteers, and the Hope into Action national team, you will help create homes where people can rebuild their lives within a supportive Christian community.

About the role

As Location Lead, you will provide local leadership and coordination for the Milton Keynes project.

At launch the project will involve one house supporting up to three tenants, working in partnership with our first partner church, New Life Church Milton Keynes.

You will help:

• Build partnerships with churches across Milton Keynes
• Support and encourage church volunteers
• Ensure safeguarding and governance standards are maintained
• Develop relationships with local agencies, supporters, and investors
• Lay the foundations for future houses and growth

You will work closely with Hope into Action UK advisors, who provide established policies, safeguarding frameworks, systems, and ongoing support.

This means you are not building a housing project from scratch - you are helping implement and grow an established national model locally.

About you

We are looking for someone who:

• Is motivated by their Christian faith and compassion for those experiencing homelessness
• Enjoys building relationships and connecting people around a shared vision
• Is organised, proactive, and comfortable coordinating people and systems
• Can work collaboratively with churches, volunteers, and community partners
• Has initiative and enjoys helping something new take shape

Experience in leadership, community work, housing, or charity management would be helpful, but we are equally interested in people with the right values, attitude, and relational skills.

A pioneering opportunity

This is an opportunity to help establish a project that could grow to support many more people across Milton Keynes in the years ahead.

As the project grows and additional houses are opened, hours and responsibilities are expected to increase accordingly.

For the right candidate this role could be combined with the Church & Tenant Empowerment Worker role (total hours to be agreed) which can be found on our website here..

To apply, please send your completed application form by 5pm, Friday 22nd May 2026

Children’s Development Worker

Join an award-winning organisation tackling Violence Against Women and Children.

We have a rewarding opportunity for a Children’s Development Worker, to provide specialist support to children affected by domestic abuse.

Our client is committed to equality, diversity and inclusion and to providing culturally responsive services that recognise the experiences of Black and minoritised children. Safeguarding is at the heart of their practice, and they are committed to protecting the welfare of women, children and adults at risk.

Please note that due to the nature of this role, we can only accept female applicants and candidates must be able to speak a South Asian Language.

Position: Children’s Development Worker

Location: West Midlands (Birmingham/Walsall)

Hours: Full-time (37.5 hours per week)

Salary: £25,000 - £26,000 (depending on experience and qualifications)

Contract: Contract until 31st October 2027

Closing Date: 2nd June 2026

The Role

Working as part of a team, the job may involve working weekends, unsociable hours, and bank holidays and you will be required to work flexible hours to meet the needs of children and young people. 

Duties include:

• Design and deliver an age-appropriate programme of structured and free play activities to support children’s wellbeing and development.
• Identify individual support needs and coordinate with colleagues and partner agencies (e.g., schools, health and social care) to ensure needs are met.
• Build positive relationships with children and young people, ensuring sessions are inclusive, engaging and safe.
• Promote safeguarding and follow child protection procedures, including advocacy and attendance at relevant multi-agency meetings when required.
• Maintain accurate records and monitoring systems, producing monthly/quarterly reports against agreed outcomes.
• Create opportunities for children, young people and parents/carers to participate, provide feedback and shape service delivery.
• Plan and organise resources and activities (including offsite and holiday provision), evaluating sessions to drive continuous improvement.

About You

You will have experience of working with children and young people aged 0 – 18 years old and be able to speak at least one South Asian language.

You will also have:

• A good standard of education, including a minimum of level 4 or equivalent in Maths and English.
• NNEB Diploma/BTEC in Nursery nursing / NVQ3/CQS in childcare or equivalent
• Experience of devising and delivering creative play activities for children that assist in their holistic needs.
• Experience of working as part of a team and able to demonstrate your positive influence on team dynamics
• Able to communicate clearly, both verbally and in writing
• Able to work flexible hours, including evenings and weekends.
• Able to listen actively and adapt your communication style to meet the needs of the recipient.
• Able to be calm and resilient whilst under pressure and to remain optimistic and persistent.
• Be IT literate and familiar with Microsoft Word, Excel, Access and PowerPoint.

Important Information

• This post is restricted to women under Schedule 9 of the Equality Act 2010
• Enhanced DBS check required

You may also have experience in roles such as Children’s Development Worker, Children’s Case Worker, Abuse Support Worker, Support Worker, Criminal Justice, Family Support Worker, Activities Coordinator, Nursery, Nursery Nurse, Primary School, Teaching Assistant, Teacher Support, Teaching Support, School Support Assistant, Youth Worker. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Head of Development and Engagement

We are seeking an exceptional Head of Development and Engagement to lead growth and influence, and to develop the income strategy at a defining moment in the organisations history.

This is a rare opportunity to step into a senior leadership role where your expertise, ambition, and creativity will have a direct and lasting impact on people’s lives. Shape a legacy. Grow impact. Lead with purpose.

Position: Head of Development and Engagement

Location: Gloucestershire/Hybrid

Hours: Full-time, 37.5 per week (flexible working)

Salary: £57,000 per annum

Contract: Permanent

Benefits include: 25 days of annual leave plus bank holidays, rising by up to 5 extra days with service, wellbeing days, retailer discounts and rewards, company pension and sick pay, life assurance, onsite sports facilities and a supportive, passionate and high-performing team environment.

Closing Date: 8th May 2026

Interviews: 19th and 20th May 2026

About the Role

This role sits at the heart of the organisation’s future, shaping how it is seen, how it is supported, and how it can sustainably deliver life changing services for children, adults, and families across Gloucestershire

As a member of the Senior Leadership Team, you will help shape and lead the runway to the next 170 years.

You will set the strategic direction for brand, engagement, partnerships, and income generation and ensure the mission is powerfully articulated, widely championed, and sustainably funded. You will cultivate influential relationships, unlock new opportunities for growth, and inspire others to invest in this work, not just financially, but also strategically and emotionally.

As Head of Development & Engagement, you will:

• Lead the development and delivery of a long term strategy that diversifies income and strengthens financial resilience.
• Drive the acquisition of new contracts and commissioned services.
• Build and maintain high value partnerships with funders, commissioners, and corporate partners.
• Grow and nurture a loyal donor base through innovative engagement and retention strategies.
• Oversee all marketing, PR, and brand activity to raise our profile locally and regionally.
• Build a Development and Engagement Team.

About You

This is a role for a leader who thinks boldly and acts collaboratively and can balance commercial acumen with deep social purpose. Someone who understands that strong brands change perceptions, strong partnerships accelerate impact, and strong income strategies create freedom to innovate.

This role offers the chance to do work that truly matters, to use your skills and leadership to strengthen communities, transform lives, and steward an organisation with an exceptional past into an even stronger future.

What You’ll Bring

Qualifications

• Degree level education or equivalent experience in fundraising, marketing, business development, or a related field
• Evidence of ongoing professional development

Experience

• Ability to build strategic partnerships with funders, commissioners, and corporate partners
• Experience managing brand development, media relations, and marketing campaigns
• Digital marketing and social media expertise
• Experience leading and motivating teams
• Budget management and financial forecasting skills
• Proven success delivering significant income growth across diverse fundraising streams
• Experience developing and implementing effective fundraising strategies
• Track record of securing contracts and commissioned services
• Strong bid writing and tendering experience

If you are driven by impact, energised by influence, and motivated by the opportunity to leave a meaningful legacy that changes lives for the better, we would love to hear from you.

Employees are not required to adhere to the Christian faith, nor any faith, and no such consideration is made by the organisation in employment choices nor in delivering its services, however, all employees are expected to demonstrate the list of Values shown while in the workplace.

OPERATE with Equity, Integrity, Openness and Honesty.

ENGAGE with Empathy, Kindness, Generosity and Grace.

BE Thoughtful, Discrete, Ethical and Respectful to all.

About the Organisation

Founded in 1855, this registered charity and has become a leading provider of supported housing for the most vulnerable in Cheltenham and Gloucester, alongside other works including early-years provision, sports facilities, community engagement and other charitable activities.

We welcome applications from all suitably qualified candidates regardless of their age, gender, disability, race or ethnicity, sexual orientation or faith. The charity is committed to following safer recruitment guidelines.  You must have the right to live and work in the UK. The team is wholly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff and volunteers are expected to share this commitment.

You may have experience in other roles such as Deputy Head of Development and Engagement, Head of Development and Engagement, Head of Engagement, Head of Impact and Engagement, Director of Development and Engagement, Development and Engagement Manager.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP