Communication manager jobs in Bloomsbury, greater london
Job Title: Programme Lead (Path Protection)
Team: Programmes and Delivery
Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh)
*This role sits within a pay grade with a pay range of £33,367 to £50,051. The salary on appointment will be set at the lower end of the pay range, to a maximum of £36,704 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
Context and purpose of role
At Ramblers we work to empower the public and volunteers to take action to protect paths and access – whether claiming lost rights of way, pursuing resolutions to path problems, or objecting to changes to the definitive map. As a member of the Programmes team, the Programme Lead (Path Protection) will be responsible for the successful development and delivery of the programme across GB.
Key responsibilities
· Lead on the design, development and operational delivery of the Path Protection programme across GB.
· Create operational delivery plans – to identify milestones, monitor risks, resolve issues and manage resource requirements.
· Design and develop resources and processes to support programme implementation.
· Be responsible for managing a budget in line with programme goals and objectives.
· Be responsible for evaluation and reporting, to ensure the programme meets KPIs and delivers measurable impact.
· Manage new and existing strategic partnerships with partner organisations and those working to improve access and reduce barriers to becoming active outdoors.
· Train and support volunteers – and promote the programme more widely.
· Provide advice and guidance to the public on path protection issues.
· Engage diverse audiences from communities facing additional barriers to getting outdoors, to senior stakeholders including funders and other strategic external partners.
· Directly deliver Path Protection events to support the continued development and co-production of the programme.
· Work closely with Nations Directors, Community Development Officers and the Fundraising team to secure the support required to sustain and grow the programme.
· Ensure robust risk management systems are in place to ensure the safety of participants.
· Ensure programme compliance with relevant policies and regulations.
· Review the programme annually to identify lessons learned or areas for development to drive continuous improvement.
Other
· Work collaboratively as a member of the Programmes team, to share learning and develop innovative practice in programme design and development.
· Engage and proactively develop excellent working relationships across the organisation
· Undertake such other duties as may be reasonably required of the post.
The person
Knowledge and Experience
· Programme management experience – including responsibility for planning, budgeting, and monitoring and evaluation.
· Experience providing advice to a variety of stakeholders and managing casework.
· Experience recruiting and managing partners and volunteers.
· Experience designing and delivering a training programme – working with participants to drive innovation and continuous improvement.
· Experience of successfully working with fundraising colleagues to secure funding to sustain and scale a programme.
· Knowledge of the potential barriers to participation in outdoor recreation.
· Experience managing relationships with strategic stakeholders.
· An understanding of rights of way law and practice.
Skills and Leadership
· Ability to develop, introduce and champion new ways of working as an expert on path protection initiatives.
· Strong verbal, written and digital communication skills – with an ability to convey information clearly to a range of different audiences.
· Ability to work with a range of internal and external stakeholders.
· Excellent interpersonal skills and ability to build strong relationships.
· Ability to work independently and collaboratively to achieve common goals.
· Ability to use initiative and to be flexible and adaptable in approach.
· Ability to analyse information thoroughly and make sound decisions and recommendations.
Personal Attributes
· Interest in walking and a commitment to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
· Able to engage diverse audiences, including community partners and senior decision makers.
· Flexible and able to develop strong, collaborative team relationships.
· Entrepreneurial approach to developing and growing innovative projects.
· Flexible and resilient with the ability to work under pressure and to deadlines.
· Willingness to travel and to spend evenings and weekends away from home as required.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
we say we will do.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.
This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.
In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London.
About you:
- Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video.
- Excellent verbal and written communication skills.
- Strong organisational skills and shows enthusiasm to all duties.
- Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.
- Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment.
- High level of personal organisation with the ability to plan and prioritise own work.
- Has experience in Microsoft applications like Microsoft Dynamics CRM.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified.
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require a basic DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Join BookTrust, the UK’s largest children’s reading charity, and help change children’s lives through reading. For more than 100 years, we’ve been inspiring a love of books and reading, reaching millions of children every year, particularly those from low-income families and vulnerable backgrounds.
We are looking for a Senior Individual Giving Officer to deliver innovative, insight-led fundraising campaigns that grow supporter engagement and maximise income. Working as part of a supportive, ambitious and collaborative team, you’ll gain experience across the full Individual Giving programme while helping bring the joy and benefits of reading to children across the UK.
This is an exciting opportunity for a creative and data-driven fundraiser who enjoys managing campaigns end-to-end and is passionate about delivering an excellent supporter experience. You’ll help shape and deliver multi-channel campaigns, test new ideas and fundraising products, and use insight to drive performance and long-term supporter relationships.
The role can be based in either our London office in Farringdon or our Leeds head office, with a minimum of eight office days per month.
Fundraising at BookTrust
As a charity, fundraising is central to BookTrust’s mission, enabling us to bring our work to life and reach more children through a diverse portfolio of income generation, including mixed models of trading and philanthropy.
You will join a friendly, supportive, and ambitious fundraising team working together to generate sustainable income that supports our mission through the funding of programmes and projects and ensures excellent stewardship of our donors. As part of our new strategy, we aim to grow our income significantly over the next five years. With current annual income of £12.4m and a strong base of long-term committed funding, we are well positioned to expand our work. As we expand our work and reach more children and families, developing new income streams is a key organisational priority. The Individual Giving function within the Fundraising team, where this role sits, has been tasked with growing income to £2 million by 2030. We will do this by improving our supporter experience and engagement, employing a test-and-learn strategy across a range of campaigns and being data-led in everything that we do.
Job Purpose
The Senior Individual Giving Officer plays a central role delivering the campaigns and plans that will achieve the Individual Giving programme income targets. The post holder, working closely with colleagues across BookTrust, will manage existing and test new Individual Giving campaigns and develop and test new fundraising products in order to generate income from new and existing supporters.
This is an exciting time to join BookTrust as we invest in growing our Individual Giving programme and develop new ways for supporters to help children discover the life-changing benefits of reading.
Key Responsibilities:
Programmes and projects
- Manage acquisition and retention campaigns including testing new audiences and channels.
- Deliver effective supporter journeys to ensure the highest possible standards of donor experience.
- End-to-end campaign management across the fundraising mix including legacies, mid value and in memory.
- Support the testing and development of new community and events fundraising opportunities.
- Work closely with and support the Individual Giving Lead to ensure all activity is delivered on time and to budget, contributing to annual income targets.
Relationships
- Work collaboratively with colleagues across marketing, digital, comms and across the organisation. Work closely with Supporter Services and CRM colleagues to ensure best experience for our supporters
- Work effectively with external suppliers and agencies, maintaining strong working relationships.
Budgeting, analysis and reporting
- Monitor and control income and expenditure against targets outlined in annual plans.
- Feed into quarterly forecasting and annual budget setting processes.
- Closely monitor campaign results, provide updates on performance and produce post-campaign analysis reports.
- Make recommendations to improve the performance of future campaigns based on evidence and data.
- Contribute to CRM development and update existing reporting mechanisms.
Other
- Keep up to date with innovation and changes in the sector and external environment.
- Undertake other duties as required that are commensurate with this role.
The client requests no contact from agencies or media sales.
£59,656 per annum (London based) or £54,887 per (non-London based) + excellent benefits
Remote or London based (must be able to attend the London office at least twice per month if remote working)
The Royal College of Speech and Language Therapists (RCSLT) is seeking a Head of Membership to lead and develop the RCSLT’s membership function, ensuring cohesive delivery across membership operations, member support and member journeys.
Who we are
The RCSLT is the professional body for speech and language therapists across the UK. The RCSLT has over 24,000 members and employs around 65 staff predominately based in a London office. The RCSLT also has offices in Belfast, Edinburgh, and Cardiff.
Our mission is to improve the lives of people with communication and swallowing needs by facilitating and promoting research, producing guidance, holding events, and influencing government. We aim to promote better education and training for speech and language therapists and provide information to our members and the public about speech and language therapy.
The role
The Membership Team delivers an indispensable, personalised and insight‑driven experience. Our vision is for every therapist to feel supported, connected and valued through exceptional service. We empower members at all stages of their careers by linking them to the right resources and communities and supporting them through key transitions. We own and lead the Member Value Proposition (MVP) to ensure members feel they receive strong value for money, protecting the organisation’s core income stream.
Reporting to Director of Membership and Communications, the post holder has delegated authority for operational membership decision‑making, acting as the organisational steward of the Member Value Proposition and representing member needs across the organisation. The post holder is to lead and develop the RCSLT’s membership function, ensuring cohesive delivery across membership operations, member support and member journeys.
The role is also responsible for implementing a clear, insight‑informed membership plan that supports retention, value for money and the effective delivery of the organisation’s core membership fee income stream, ensuring high‑quality experiences and strong cross‑organisational alignment.
What we are looking for
We are looking for a strategic and collaborative Head of Membership who can lead and evolve our membership and engagement function. The successful candidate will bring a strong understanding of membership lifecycle management, value proposition development and insight-led decision-making, with the ability to translate data into clear priorities and improved member experiences. They will have proven experience leading teams and managing people in a fast-paced, changing environment and working cross-functionally to achieve organisational goals. Confidence in using and championing CRM systems as a core organisational asset is essential, alongside a solid understanding of data protection and GDPR.
The ideal candidate will be an effective communicator and influencer, able to present recommendations to senior leadership and build strong stakeholder relationships. They will be skilled in driving digital adoption, supporting teams through change and embedding continuous improvement approaches. A calm, structured and solutions-focused mindset is key, as is a commitment to a member-centred approach and high-quality service delivery, including oversight of complaints processes.
Please see the job description brochure with more information regarding the required experience and skillset needed for this role.
What we can offer you
- A competitive starting salary
- Generous annual leave entitlement
- Excellent staff training and development opportunities
- Supportive and flexible working environment including, hybrid working arrangements
- Generous Pension scheme
- Life insurance cover
- Season Ticket Loan scheme
- Eye care voucher scheme
- Family friendly employer including enhanced maternity and paternity leave
- Cycle to Work scheme
- Access to an Employee Assistance Programme and more!
Should you wish to discuss the role in strict confidence, or for more details about the role, please contact Lorna Lewis by email.
For more information and to apply, please visit our careers page via the apply button.
Closing date: 9.00am on Tuesday, 26 May 2026.
Interview date: w/c Monday, 8 June 2026 (in person in our London Bridge Office).
There will be a task that will be needed to be completed as part of the interview process.
Please note, we can only accept applications from those who have working rights in the UK, we cannot offer sponsorship for this role.
The RCSLT is committed to fostering an inclusive and equitable workplace where everyone feels valued and a sense of belonging. We aim to embed equity, diversity, and belonging practices throughout our recruitment and selection procedures. We strive to ensure everyone is valued equally for their contribution, experience, knowledge, and skills. We welcome applications from candidates of all different backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are currently seeking a Maintenance Assistant to help keep our centres running smoothly and safely for the animals in our care. You will an important role in maintaining our facilities, supporting our team, and ensuring a clean, secure, and welcoming environment for both animals and employees.
Your role will involve supporting the 3 Battersea sites with general maintenance tasks to allow the site to meet its operational needs.
If you’re practical, proactive, and want your work to have a real impact, we’d love to hear from you.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym membership and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions - up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 8th May 2026
Interview Date(s): One stage in person interview. Early applications are encouraged as interviews will take place on a rolling basis ahead of the closing date.
For full details on the role, please download the recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all nations, delivering community nursing and hospice care, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end of life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they’re likely to die from.
Job DescriptionThe purpose of the PR & Media team is to support the vision and values that enable Marie Curie to deliver its organisational strategy and strategic goals:
- To grow our influence, scale and impact to reach more people
- To grow our brand voice and influence thinking around end-of-life experience
- To build integrated place-based end of life services
- To build financial sustainability and grow our income.
Your role
As a Regional PR & Media Lead for London, South East, East of England & Midlands, you will play a crucial role in raising the profile of Marie Curie amongst key target audiences by developing and delivering projects that command media attention and coverage. You will work with the media to shape major fundraising and influencing campaigns and build our brand.
You will ensure excellent PR support for our integrated place-based end-of-life services. Seeking to strengthen our regional and local voice and influence thinking around the end-of-life experience.
This is an ideal opportunity for someone with substantial experience in public relations (in-house or agency) who wants to take the next step in their career in one of the UK’s largest charities.
Key requirements:
- Experience in building strong relationships with key target journalists.
- Excellent knowledge of the media – print, broadcast and online.
- Excellent understanding of digital and social media.
- Influencing and negotiating skills – e.g. working with internal and external key contacts to ensure the right PR opportunities are prioritised and maximised.
- Broad knowledge of the health and social care sector to ensure a competitive and relevant approach to media strategy development.
- Must be willing to occasionally travel across assigned regions.
Please see the full job description .
Additional InformationSalary: £36,900 per annum (+£3,500 London Allowance if applicable)
Contract: Fixed-term (12 months), full-time (35h per week)
Location: London (Hybrid). Home-based with 1-2 days a week in Head Office (One Embassy Gardens) office.
For this role, we can consider candidates based in London, Greater London and the wider South East. Must be within a reasonable commutable distance to the London Head Office. You will be expected to travel across the regions that you manage occasionally.
Application & Interview Process
- As part of your online application, you will be asked for a CV and supplementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: 10 May 2026. We encourage early applications as we may close the application process sooner once we receive a sufficient number of applications.
Benefits you’ll LOVE:
- Flexible working. We’re happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.
We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.
We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .
Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.
The client requests no contact from agencies or media sales.
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.
Job DescriptionMarie Curie is looking for a confident new business professional to help secure high-value corporate partnerships that transform end-of-life care across the UK.
You may come from a sales, commercial or business development background or already be working in corporate partnerships within the charity sector. What matters most is your ability to identify opportunities, build relationships and close complex, high-value deals.
This is a chance to use your commercial expertise for real purpose. Your work will directly fund care for people living with terminal illness and support those close to them, while giving you the scope to shape strategy, influence senior stakeholders and build partnerships that truly matter.
What you’ll be doing
- Proactively identifying, developing and securing high-value corporate partnership opportunities, building a strong and sustainable new business pipeline across priority sectors
- Leading on early conversations with prospective partners, shaping opportunities and moving them confidently through the pipeline to close
- Creating compelling, tailored proposals, pitches and partnership models that align commercial objectives with Marie Curie’s mission
- Working closely with internal teams across fundraising, communications and caring services to bring partnership ideas to life
- Leveraging trustee, senior volunteer and stakeholder networks to unlock new relationships and opportunities
- Managing multiple opportunities simultaneously, prioritising effectively to meet and exceed income targets
- Representing Marie Curie externally, building trusted relationships and raising awareness of our work and impact
What we’re looking for
- Proven success in new business, sales, commercial partnerships or corporate fundraising
- Confidence engaging and influencing senior decision-makers
- Strategic, commercially-minded thinking with strong negotiation skills
- Excellent written and verbal communication, including proposal and pitch delivery
- Resilience, drive and the ability to manage competing priorities
Please see full job description
Application & Interview Process
- As part of your online application, you will be asked for a CV. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: Sunday 17th May 2026
Salary: £36,900 - £41,000 (plus LW £3,500 were applicable)
Contract: Full time, perm
Based: Homebased (can be based in London office 2 days per week)
Benefits you’ll LOVE:
- Flexible working. We’re happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.
We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.
We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .
Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.
Work with us
For pregnancy, parents and progress.
At NCT, what we do every day has a real impact on people’s lives.
We’re the UK’s charity for pregnancy, birth and early parenthood. For nearly 70 years, we’ve been alongside women and parents, offering trusted information, practical support and building communities.
Today, we reach hundreds of thousands of new and expectant parents every year. We provide antenatal and postnatal education, local and national support for infant feeding and mental health, and we campaign for fairer, safer maternity care. We listen to parents’ experiences and act on them - tackling health inequalities, challenging systems that don’t work, and pressing for progress.
About the role
Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will include:
- Create high-quality, engaging and accessible content across multiple formats, including video, social media, email, web and other campaign assets, ensuring alignment to NCT’s brand, tone of voice and messaging.
- Actively monitoring social channels, media, trends and the external environment to identify relevant conversations, risks and opportunities for NCT.
- Working collaboratively with colleagues across Marketing, Communications and Fundraising & Strategic Partnerships to ensure content supports the objectives of integrated campaigns.
- Managing own workload effectively within the Content Studio, balancing deadlines and planned vs reactive activity.
About you
- You’ll have experience creating engaging and creative content across multiple digital and physical formats.
- You’ll have a strong understanding of brand and tone of voice, and how to apply these consistently.
- You’ll have solid understanding of digital marketing platforms and tools including Facebook, Instagram, TikTok, Canva etc.
- You’re proactive, organised and motivated to use marketing to drive growth and change brand perceptions.
Why work at NCT?
Whether you’re supporting services, shaping policy, delivering programmes, raising funds, running operations or telling our story, you’ll be contributing to something bigger:
a society where everyone who becomes a parent feels confident, connected and safe.
People join NCT because they want to make a difference - and stay because they believe in how we do it.
How we work
We’re guided by a simple principle: no judgement, no exception. That shows up in how we support parents - and how we work with each other.
At NCT we are:
- Welcoming: We are always welcoming, creating connections and building communities.
- Collaborative: We achieve better outcomes by working together.
- Inclusive: We ensure equity and inclusion are core to who we are and what we do.
- Bold: We are bold, brave, and progressive
- Trusted: We provide trusted, high-quality, evidence-based information, support, and services.
We deal with complex issues, make tough decisions, and work in environments that can be challenging. But we do it with honesty, care and a shared sense of purpose.
When you work at NCT you’ll get fantastic benefits to support your well-being and professional growth:
- 30 days annual leave (excluding Bank Holidays)
- Pension matched up to 5%
- Flexible working options to suite your lifestyle
- Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
- Life Assurance for peace of mind
- Free eye test for all staff, with further discounts
- Blue Light discount card
Join us
At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know - we’re here to support you. If you want your work to contribute to lasting change - for generations of parents to come - we’d love to hear from you.
Together, we are NCT.
Our commitment to equity, diversity and inclusion
At NCT, we believe everyone should be able to shape their own journey - as parents, and as colleagues.
We are taking positive action to increase diversity across our organisation, at all levels, and to nurture a culture of inclusion and belonging for all our people and for the parents and families we support. You can read more about our Equity, Diversity and Inclusion action.
We are committed to zero discrimination, both internally and externally. This commitment applies regardless of visible or invisible difference, including (but not limited to): sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long‑term condition, religion or belief, gender identity, economic class, marital or civil partnership status, family status (including single parents), socio‑economic background, pregnancy and maternity.
We actively welcome applications from people from communities who are under‑represented in our organisation and the charity sector more widely.
We are the charity supporting people as they become parents. Here through pregnancy, birth, and early parenthood.



Context
Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. Our mission is to use everything we know, our specialist skills and unmatched experience to save lives and ensure the best outcomes for every one of our patients and their families. We’re a charity that works alongside the NHS and our life-saving service is made possible by our supporters.
The Social and Digital Media Manager will sit within the marketing team and play a key role in our Engagement Strategy to put the people of London at the heart of our fundraising. This is a fantastic opportunity for a digital and social media expert to lead on our digital engagement as a key driver to this; engaging new and existing charity supporters, strengthening understanding of the service and amplifying brand awareness and fundraising campaigns.
About the role
The Social and Digital Media Manager will execute and evolve our social and digital media approach, managing a small team to create and promote compelling social media content and campaigns. Pivotal to this is harnessing and growing existing channels, identifying new opportunities and channels, monitoring trends in the wider digital media landscape. They will use audience insights and platform analytics to optimise performance and shape the creation and editing of compelling digital-first and platform-tailored assets.
This role will also support the Senior Digital Fundraising Manager and Head of Marketing with paid digital campaigns, supporting multi-channel campaigns across Meta, PPC and YouTube and wider channels, maximising ROI whilst working within a tight budget. This role will work across our marketing and digital function, as well as the wider communications and fundraising teams and the wider service, including our operational frontline staff, building key relationships to allow us to test and progress different propositions, products and fundraising initiatives.
About the person
You’re a digital native looking for the opportunity to combine creativity with performance data to lead our digital engagement/marketing across organic and paid channels. You embrace applying a deep understanding of our audiences, critical insight and testing and optimisation to deliver measurable impact. With an inspiring mind and ability to ideate, this role is for someone who can truly harness digital content creation and storytelling. You’re motivated by the chance to continue to build strong foundations in our social engagement, as well as identify and lead the development of many new opportunities, to maximise reach, reputation and response — ultimately making a tangible difference in helping us achieve our mission to bring hope to every patient.
To bring hope to every one of our patients across London, when they need us most, where they need us most.



The client requests no contact from agencies or media sales.
We are pleased to invite applications for the following opportunity:
Volunteer Coordinator
Hours: 37.5 hours per week
Salary: £38,000 per annum
A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Volunteer Coordinator to work with our team across our London services.
We are particularly interested in recruiting someone who has lived experience of a substance use disorder, either direct or associative.
PLEASE NOTE: This role includes weekend working.
Closing date: Sunday, 10th May 2026
JOB DESCRIPTION: Volunteer Coordinator
TITLE: Volunteer Coordinator
SALARY: £38,000 per annum
HOURS: 37.5 hours per week
BASED AT: BoB Head Office (69 Warwick Road, Earls Court, London, SW5 9HB). The role will involve regular visits to our London services both during the week and at the weekend. There is the option for one day of hybrid working per week.
REPORTS TO: Head of Services
JOB PURPOSE: To cultivate, sustain and manage a volunteer pipeline to help with the effective delivery of our face-to-face services in London; enhance the development and wellbeing of our volunteer team(s), and support the volunteers in the facilitation of activities for our beneficiaries, supporting those who wish to do so to become ready for potential employment within the charity.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
1. Volunteer management & development
· Support service managers to recruit, induct and train a cohort of volunteers from the local treatment and recovery community, as well as other local community members, ensuring they are trained and supported to undertake their roles safely and with confidence.
· Develop a range of volunteering pathways, with a focus on supporting those who identify as being in recovery as well as those still in structured treatment, creating opportunities that enhance social connectivity, build personal and professional skills, and provide meaningful activity.
· Work with service managers to ensure volunteers receive regular and appropriate supervision, and their wellbeing is monitored and supported.
· Work with service managers to ensure individuals are encouraged and supported to deliver a range of creative and socially based activities within our services, based upon their interests and life skills.
· Work with service managers to ensure volunteer inductions are conducted according to the policies of the charity and that accurate records of their volunteering are kept on our case management system.
· Deliver the five core training workshops in person at the services to the volunteer team(s) and work with the CEO to ensure the training is relevant, accurate and up to date.
· Support and encourage those volunteers who wish to do so to progress through the volunteer programme, attend the relevant training, and undertake the role of team leader, with a focus on potential employment within the charity and elsewhere.
· Work with the Senior Leadership Team to develop and enhance the volunteer offer across all of our London services.
· Support individuals with interview preparation and CV writing, with a focus on both job opportunities within the charity, peer support roles within the wider treatment systems, and other relevant opportunities as they arise.
2. Programme delivery & coordination
· Collaborate with local community organisations and partners to establish and deliver a programme of cultural, physical, and wellbeing activities that support social connection, encourage participation in safe social networks and help to improve mental and physical health.
· Plan, coordinate and evaluate activities with the wider staff team to ensure high-quality, trauma-informed opportunities for volunteers that support sustained recovery where appropriate.
· Work closely with local service managers to ensure referrals to other service providers where necessary to support the wellbeing of volunteers.
· Work with service managers to identify opportunities in the wider community that would support the development, wellbeing and social integration of volunteers where appropriate.
· Work with the senior leadership team to regularly review and revise the development of the volunteer programme to ensure its effective delivery.
· Work with the senior leadership team to ensure the programme delivers measurable outcomes that improve the life chances of the individuals accessing the programme.
3. Outreach & community inclusion
· Coordinate outreach sessions in the community with service managers and the volunteer team to increase the visibility of our services and develop wider partnership working and stakeholder management where appropriate.
· Identify external training sources that may be of benefit to the members of the volunteer team, and support individuals to access such training where appropriate.
· Work with our stakeholders and local drug and alcohol treatment providers to ensure that volunteering opportunities within the charity are available to anyone who wishes to apply, and individuals are supported to do so.
· Work with our stakeholders and local drug and alcohol treatment providers to ensure our volunteers are supported to access peer mentoring and volunteer opportunities within the wider treatment system where appropriate and required.
· Work with local volunteer centres and relevant local organisations, such as universities, to ensure volunteering opportunities within Build on Belief are advertised and available to any members of the wider community to wish to undertake them.
4. Project & financial administration
· Manage project goals and expenditure in line with set budgets, working with colleagues to ensure accurate monitoring, and reporting.
· Support service managers and support workers to ensure volunteer records are up to date and in line with policy and procedures.
· Ensure volunteering data is accurately recorded on our case management system and work with members of the senior leadership team to ensure relevant data is available for our partners, the Board of Trustees and other stakeholders when required.
· Work with service managers to ensure data is collected from our volunteer teams and service users for impact evaluations and case studies as required.
5. General
· Organize annual volunteer events as agreed with the Senior Leadership Team.
· To work with the Operations and Training Managers, Innovation and Development Manager and the Head of Services supporting the development of the weekend services and the management of volunteers.
· To contribute content for social media channels, the organisation’s website, and newsletter.
· To abide by all the policies and procedures of Build on Belief as given to you at the start of your contract with the organisation.
· To work with the Build on Belief staff team and the service providers where appropriate, to create a series of borough-wide volunteer pools to develop and improve the delivery of recovery orientated services in those locations.
NOTE WELL: This job specification covers the basic aspects of the post only and is subject to change upon the instruction of the Chief Executive Officer and if necessary, the Board of Trustees.
This post is subject to a Disclosure & Barring Service check at an enhanced level and the right to work in the UK.
PERSON SPECIFICATION CRITERIA
The successful candidate will be able to demonstrate the following (E - Essential, D - Desirable):
· Experience of working or volunteering with service users and/or volunteers in either drug and alcohol services, the wider recovery field, associated areas such as homelessness or mental health and supporting those with complex needs (E)
· Experience of recruiting, supporting, or managing volunteers in a charity or community setting (E)
· Experience of planning, coordinating and delivering group activities or community events (E)
· Knowledge of barriers faced by people struggling with substance use and social isolation (E)
· Ability to build supportive relationships with volunteers and service users, particularly those with lived experience (E)
· Understanding of safeguarding, confidentiality and trauma-informed practice (E)
· Experience of partnership working with statutory or voluntary organisations (D)
· Experience of managing budgets or project resources, including monitoring expenditure and tracking outcomes (D)
· Experience of delivering presentations or training (D)
· Experience of working collaboratively within a wider staff team. (E)
Knowledge and Skills
· Proven people skills (i.e.: motivate, engage, supervise a team of volunteers and service users to deliver on the key aspects of the role.)
· Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, and practical ways to develop recovery capital.
· Demonstrable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors.
· Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing.
· Good IT skills, including proficiency in Microsoft Office and internal systems.
Personal qualities:
· The ability to maintain safe professional boundaries with professionals, colleagues, and volunteers/service users at all times.
· Demonstrable ability to work under pressure, adapt to changing environments and to balance competing demands.
· Employ a flexible, empathetic, and non-judgmental attitude towards those with substance use issues.
· Empathy with staff and volunteers who themselves may well be in treatment/recovery (lived experience of addiction or dependency is not essential but would be clearly valued.)
PLEASE NOTE: We especially encourage applications from individuals with direct or associative experience of a substance use disorder.
Build on Belief, April 2026.
Build on Belief supports people who are struggling with, or are in recovery from their substance use; namely drugs and alcohol.


The client requests no contact from agencies or media sales.
Role outline and purpose
To manage policy and public affairs influencing in Wales to ensure effective delivery of Trussell’s strategy to achieve policy and secure policy change that ends the need for food banks.
To contribute to the delivery of the wider goals of the Making Social Security Work programme across the UK and to the Prioritising Hunger & Hardship, Supportive Communities and Holistic Advice programmes in Wales.
Key responsibilities
Support the development and delivery of Trussell’s strategy to end the need for food banks in Wales.
· Supports the development and delivery of Trussell’s strategy to end the need for food banks in Wales. This includes planning influencing opportunities, developing relationships, and shaping asks to advance Trussell’s mission in Wales, contributing to the successful delivery of our overall strategy.
Deliver policy, public affairs, and advocacy in Wales.
· Deliver policy development, public affairs, and advocacy activity to contribute towards the goals of the organisation’s Wales strategy and achieve policy change. This includes working closely with Wales based colleagues to represent Trussell in the media and at external events, managing social media, direct engagement with MS’s. MP’s, ministers, advisers and officials, preparing briefings and co-ordinating events and advocacy activity across Wales that secures impactful engagement. This ensures a coherent, effective influencing programme is delivered that drives policy change and strengthens organisational credibility.
Build strong evidence base for Wales.
· Work with programme teams across Trussell and with external partners to ensure strong evidence base for Wales and ensure our evidence is shared externally and has impact. This includes sharing research findings with a range of audiences and external stakeholders through written and verbal briefings and working collaboratively with programmes across Trussell to build robust evidence base for the organisation’s policy and public affairs influencing and profile in Wales.
Develop effective partnerships and networks.
· Build collaborative external partnerships and develop networks to strengthen policy and public affairs activity in Wales, represent Trussell and promote the organisation’s policy positions to external stakeholders and audiences. This includes working with Wales based colleagues to represent the organisation in key Welsh sector coalitions and promoting the organisations policy positions and evidence to external stakeholders, to build awareness of the issues driving people to use food banks in Wales and our policy solutions.
Support effective campaigning.
· Work with campaign colleagues, food bank-facing colleagues in Wales and the food bank network to shape and deliver effective campaign activity that advances the organisation’s goals and strategy in Wales and across the UK. This includes working with Wales based colleagues to shape campaign activity, advise on the political context, and support mobilisation. This ensures campaigns are well informed, relevant to Wales and contribute meaningfully to UK wide programme objectives.
Person Specification
Core knowledge:
· Good knowledge of policy issues relevant to Trussell’s vision and expertise on the policies that drive hunger and hardship in Wales.
· Significant knowledge of the political landscape in Wales and of effective techniques for influencing change.
· Good understanding of research methods and of how to ensure high quality and credible evidence is deployed effectively.
Essential skills:
· Strong skills in effectively influencing political and public debates and working with politicians and policymakers across the political spectrum.
· Good ability to think strategically, demonstrate effective decision-making and ensure practical delivery of impactful activities.
· Excellent communication skills, including written, presentations and speaking, ability to adapt to influence different audiences.
· Collaborative interpersonal skills, ability to build relationships and influence internal and external stakeholders.
· Effective project management and ability to balance competing priorities and meet tight internal and external deadlines.
Key Experience:
· Track record of delivering effective policy and public affairs activity and achieving impact, ideally in Wales.
Special Requirements
None
The client requests no contact from agencies or media sales.
Are you an organized, creative professional looking to make a tangible difference in the lives of refugees and vulnerable children? HealthProm is looking for a Programmes and Development Officer to join our small but mighty team in London.
For over 40 years, we’ve been a lifeline for those disadvantaged by poor health, disability, and forced displacement. From supporting 3,000+ Ukrainian and Afghan refugees in London to delivering community health projects in Eastern Europe and Afghanistan, our work is diverse, urgent, and life-changing.
In this hybrid role, you will:
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Coordinate: Provide vital administrative backbone to our UK and international projects.
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Fundraise: Research new opportunities to help us grow our reach and sustainability.
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Tell Our Story: Transform technical reports into powerful narratives for our website and social media.
Why join us? If you have a background in International Development, a flair for communication, and a desire to work with migrant and refugee communities, we want to hear from you. We offer a supportive, flexible environment near King’s Cross where your contribution is seen and felt every day.
Help us ensure no child or family is left behind. Apply now.
How to Apply
To apply for this role, please submit your CV and a cover letter (maximum two pages) to Tanya Buynovskaya, Director of Operations.
In your cover letter, please clearly outline:
-Why you are passionate about HealthProm’s mission.
-How your specific experience meets the essential criteria in the person specification.
-Your availability and preferred working days (2-3 days per week).
Divisions Committee Administrator
£26,869 - £29,182 pa, plus excellent benefits
Aldgate, London (including flexible working)
The Royal College of Psychiatrists is looking to appoint an efficient and driven individual to support our Divisions’ executive committees.
Taking your own initiative will come as second nature and you will enjoy working as part of team to ensure that meetings and other member engagement activities run as smoothly as possible.
You will have a proven record of working in an administrative support role, of supporting committees and will be able to demonstrate that they can deliver a high level of customer service.
You will have strong interpersonal skills as well as experience of using electronic databases and CMS. Flexibility and self-reliance are essential.
We also have a vacancy for a Divisions Committee Administrator in our Birmingham office. Please indicate which location you are applying for.
The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.
We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit. We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
We will provide appropriate reasonable adjustments for candidates who may have a disability.
We only recruit the best and in return for your commitment, the College offers an attractive salary and benefits.
We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work-life balance.
We welcome applications from all sections of the Community.
The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 20,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and was named Charity of the Year in the European Diversity Awards.
Closing date: 21 May 2026.
Interviews: 11 June 2026.
Work with us
For pregnancy, parents and progress.
At NCT, what we do every day has a real impact on people’s lives.
We’re the UK’s charity for pregnancy, birth and early parenthood. For nearly 70 years, we’ve been alongside women and parents, offering trusted information, practical support and building communities.
Today, we reach hundreds of thousands of new and expectant parents every year. We provide antenatal and postnatal education, local and national support for infant feeding and mental health, and we campaign for fairer, safer maternity care. We listen to parents’ experiences and act on them - tackling health inequalities, challenging systems that don’t work, and pressing for progress.
About the role
Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will include:
- Create high-quality, engaging and accessible content across multiple formats, including video, social media, email, web and other campaign assets, ensuring alignment to NCT’s brand, tone of voice and messaging.
- Actively monitoring social channels, media, trends and the external environment to identify relevant conversations, risks and opportunities for NCT.
- Working collaboratively with colleagues across Marketing, Communications and Fundraising & Strategic Partnerships to ensure content supports the objectives of integrated campaigns.
- Managing own workload effectively within the Content Studio, balancing deadlines and planned vs reactive activity.
About you
- You’ll have experience creating engaging and creative content across multiple digital and physical formats.
- You’ll have a strong understanding of brand and tone of voice, and how to apply these consistently.
- You’ll have solid understanding of digital marketing platforms and tools including Facebook, Instagram, TikTok, Canva etc.
- You’re proactive, organised and motivated to use marketing to drive growth and change brand perceptions.
Why work at NCT?
Whether you’re supporting services, shaping policy, delivering programmes, raising funds, running operations or telling our story, you’ll be contributing to something bigger:
a society where everyone who becomes a parent feels confident, connected and safe.
People join NCT because they want to make a difference - and stay because they believe in how we do it.
How we work
We’re guided by a simple principle: no judgement, no exception. That shows up in how we support parents - and how we work with each other.
At NCT we are:
- Welcoming: We are always welcoming, creating connections and building communities.
- Collaborative: We achieve better outcomes by working together.
- Inclusive: We ensure equity and inclusion are core to who we are and what we do.
- Bold: We are bold, brave, and progressive
- Trusted: We provide trusted, high-quality, evidence-based information, support, and services.
We deal with complex issues, make tough decisions, and work in environments that can be challenging. But we do it with honesty, care and a shared sense of purpose.
When you work at NCT you’ll get fantastic benefits to support your well-being and professional growth:
- 30 days annual leave (excluding Bank Holidays)
- Pension matched up to 5%
- Flexible working options to suite your lifestyle
- Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
- Life Assurance for peace of mind
- Free eye test for all staff, with further discounts
- Blue Light discount card
Join us
At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know - we’re here to support you. If you want your work to contribute to lasting change - for generations of parents to come - we’d love to hear from you.
Together, we are NCT.
Our commitment to equity, diversity and inclusion
At NCT, we believe everyone should be able to shape their own journey - as parents, and as colleagues.
We are taking positive action to increase diversity across our organisation, at all levels, and to nurture a culture of inclusion and belonging for all our people and for the parents and families we support. You can read more about our Equity, Diversity and Inclusion action.
We are committed to zero discrimination, both internally and externally. This commitment applies regardless of visible or invisible difference, including (but not limited to): sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long‑term condition, religion or belief, gender identity, economic class, marital or civil partnership status, family status (including single parents), socio‑economic background, pregnancy and maternity.
We actively welcome applications from people from communities who are under‑represented in our organisation and the charity sector more widely.
We are the charity supporting people as they become parents. Here through pregnancy, birth, and early parenthood.



JOB PURPOSE
The Business Analyst will strengthen how we work by improving processes, systems, and the way we use data. This is a hands-on role, working closely with multiple teams across the organisation to identify challenges and develop solutions that are practical, proportionate, reflect the day-to-day realities of the working environment and are aligned with our values. The role requires someone who is a great communicator, has a consultative approach and can quickly build trust with staff and the senior leadership team. They will be able to balance what is an ideal solution with what is feasible in a charity context. The role will contribute to our mission to prevent and end homelessness by ensuring our systems, processes, and data are aligned with strategic priorities and delivery goals.
MAIN DUTIES
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Collaborate with teams across Service Delivery, Finance, People Services, Income Generation, and senior leadership to identify operational needs, understand challenges, and shape improvements
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Facilitate workshops and consultation events to build a shared understanding of needs and challenges
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Co‑produce delivery excellence standards with people who use our services, ensuring their experiences and insights help shape how we design, assess, and improve our work.
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Document and analyse current workflows across and within teams and identify where improvements can be made.
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Translate organisational needs into clear, actionable proposals for system or process improvements.
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Lead organisational change arising from the analysis, working with managers and staff to plan improvements, coordinate implementation, and ensure changes are mainstreamed across the organisation.
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Work with the Data and Evidence Manager to improve data collection and reporting, ensuring that it supports changes to processes and workflows.
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Support the development of dashboards or tools that help track impact and performance.
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Support staff through clear communication, documentation and training
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Work closely with our IT Team to ensure systems meet user needs.
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Manage user testing of any new systems
GENERAL RESPONSIBILITIES
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Working with the Head of Strategy and Evidence to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage
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To participate in internal/external meetings as required, attend training events, conferences and other functions as necessary.
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To participate in regular supervision and appraisal to help identify job-related development and training needs.
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To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality.
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To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
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To always undertake your role in a professional manner maintaining a high standard of work, and to always work in accordance with the aims, values and ethos of The Passage.
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Undertake any other duties that may be required which are commensurate with the role
PERSON SPECIFICATION
Our vision is of a society where homelessness no longer exists and everyone has a place to call home.
The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post.When completing your application form, please address criteria E1 to E4 and K1 to K5 demonstrating your experience and knowledge, giving evidence of your experience and abilities.
DESIRED EXPERIENCE
E1 Proven experience as a business analyst or similar role
E2 Staff Training and stakeholder engagement
E3 Excellent written and oral communication skills
E4 Experience of co‑production or involvement methods with people who use services (desirable)
DESIRED KNOWLEDGE
K1 Strong understanding of how organisational functions (e.g. service delivery, finance, HR) operate and interact
K2 Familiarity with systems such as CRM, case management, and finance platforms
K3 Awareness of project lifecycles and change management principles
K4 Familiarity with Excel, Power BI, or similar tools
K5 Understanding of the housing and homelessness (desirable)
The client requests no contact from agencies or media sales.

