Communications jobs

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Mental Health Service in Hammersmith and Fulham.

Sounds great, what will I be doing?

As a Support Worker, you will empower service users to improve their health, wellbeing, and independence while supporting them to achieve their personal goals and aspirations. Working under the guidance of the Team Leader, you will manage a caseload, coordinate effective assessments and reviews, and help individuals engage confidently with community professionals and services. You will contribute to the smooth running of the service by supporting health and safety, property management, budgets, and voids, while ensuring accurate record-keeping and confidentiality. You will also develop co-produced activities, peer support opportunities, and community initiatives, promoting inclusion, independent living skills, and positive outcomes for service users.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will need a good understanding of health and safety requirements within an accommodation-based setting, together with the ability to help maintain a safe, secure, and well-managed environment for service users. Experience of supporting individuals with mental health needs is essential, alongside an understanding of safeguarding responsibilities and the confidence to respond appropriately to concerns. You should possess strong literacy, numeracy, and IT skills, with the ability to produce clear written communications and maintain accurate records. A basic knowledge of housing management, including repairs and maintenance processes, is also important, enabling you to contribute effectively to the smooth operation of the service.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Recruitment Project Lead (12-Month FTC)

Hybrid Working | London | International Scope

Hays are delighted to be working exclusively with the Marine Stewardship Council (MSC) to recruit a Recruitment Project Lead on a 12-month fixed-term contract.
This is a fantastic opportunity for an experienced recruitment professional to join a globally recognised organisation. Working as part of a collaborative international HR team, you will play a key role in shaping and embedding recruitment best practice across a workforce spanning 26 countries.
This is not a traditional recruitment role. Instead, it offers the opportunity to lead projects focused on recruitment governance, hiring capability, employer branding, candidate experience and recruitment transformation.

The Opportunity

Working closely with HR colleagues, hiring managers and senior stakeholders globally, you will review, enhance and embed recruitment practices across the organisation.

Key responsibilities will include:

• Developing and implementing recruitment policies, processes and governance frameworks
• Establishing and managing preferred supplier arrangements
• Supporting the organisation's wider recruitment strategy and capability agenda
• Designing and delivering recruitment training for HR colleagues and hiring managers
• Enhancing the MSC employer brand and candidate attraction approach
• Working with Communications teams to develop an engaging and inspiring careers site
• Supporting wider people projects, including pay transparency initiatives
• Improving the adoption and utilisation of recruitment systems and tools
• Driving greater consistency across international recruitment practices

About You

We are keen to speak with candidates who can demonstrate:

• Proven experience developing and improving recruitment policies and processes
• Experience designing and delivering recruitment training programmes
• Strong knowledge of recruitment best practice and candidate experience
• The ability to influence stakeholders across multiple teams and functions
• Experience managing recruitment projects or transformation initiatives
• An understanding of employer branding, attraction strategies and recruitment marketing
• The confidence to work independently while building strong relationships across an international organisation

International experience would be highly advantageous, although candidates from a broad range of sectors will be considered.

Why Join MSC?

The Marine Stewardship Council's vision is for the world's oceans to be teeming with life and seafood supplies to be safeguarded for this and future generations.Through its internationally recognised certification and ecolabelling program, the MSC helps to promote sustainable fishing practices across the globe. Today, hundreds of fisheries around the world participate in the program and MSC-labelled seafood products are available in more than 66 countries.This role offers the opportunity to contribute to an organisation with a genuine purpose while helping shape the future of recruitment across a global workforce.

Additional Information

• 12-month Fixed Term Contract
• Hybrid working model with a minimum of 50% office attendance in London
• International scope and stakeholder exposure
• 25 days annual leave plus office closure between Christmas and New Year
• Pension from day one

Unfortunately, visa sponsorship is not available for this position and applicants must already have the right to work in the UK.
If you're a recruitment professional who enjoys improving processes, developing capability and influencing stakeholders, please apply and I will be in touch.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you an events aficionado wanting to use your skills to support a charity which helps people across the Fylde coast live their lives to the full and live well to the very end?

Events Officer
Salary: £30,000 - £32,000 depending on experience
Contract: Interim position until September 2028, full-time, 37 hours per week
Location: Blackpool, with the opportunity to work from home 1 day per week.
Benefits: Stand out holiday allowance of 38 days including bank holidays as well as a host of other great benefits including free onsite parking, subsidised onsite canteen, time off in lieu, access to training and development opportunities, investment in your wellbeing, and eligibility for NHS Blue Light Care.

Trinity and Brian House Hospice believe in focusing on the positives within palliative care, providing patients with relief from the symptoms, pain, and stress of a serious illness to improve quality of life for them and their loved ones. They do this through recognising that each person has individual needs and caters to these needs through offering their services in the hospice, the hospital, at home, or residential care home.

About the Role

The Events Officer will work with the Events Manager to develop, plan and deliver the hospice's programme of events across Blackpool, Fylde and Wyre. You'll lead on the operational planning and delivery of these events, including creating detailed project plans, budgets, timelines, promotional plans and post‑event evaluations.

You will provide exceptional stewardship to event participants from the moment they sign up until after the event. Along with the Marketing and Communications Team, you'll ensure messaging across the event is consistent, inspiring and tailored. You will also provide on the day support, ensuring each event feels warm and welcoming to participants.

About You

This role will suit someone who is highly organised, collaborative, creative and innovative. You'll have excellent attention to detail and time management skills and will thrive in a busy and fast-paced environment.

You will bring experience of:

• Working in an events or fundraising role
• Delivering large-scale, high-profile events from planning to completion
• Producing marketing campaign material for events across multiple channels for different audiences
• Managing multiple projects simultaneously and consistently meeting tight deadlines
• Providing excellent support and building relationships with attendees and other stakeholders

If this role sparks your interest, please send a copy of your profile or CV to Gabi Smith at Charity People as the first step.

Deadline: 9am Friday 4th September
Interviews: Week commencing 14th September

Please let us know if you have any issues with interview dates above as we understand that it's peak summer holiday time and we don't want this to impact your being able to apply.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Senior External Affairs Adviser
Contract type: Permanent
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Hybrid to our London, Shipley or Glasgow offices (typically once a month in office)
Salary range: £43,000 - £48,000

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

Our organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.

About the role

Join Macmillan Cancer Support as a Senior External Affairs Adviser, where you will play a vital role in shaping and delivering impactful change and external affairs strategies across the UK. Your work will focus on delivering at-scale change for people with cancer, particularly the most marginalised groups.

The External Affairs team is central to Macmillan’s work shaping change and influencing decision makers across the UK, and a key part of your role will be building and stewarding relationships with our external stakeholders.

As a Senior External Affairs Adviser you’ll work flexibly across a whole range of influencing projects to shape the political agenda, which might be in Wales, Scotland, Northern Ireland, at a regional level in England and in Westminster, reflecting our ambitious plans to deliver change for people with cancer across the whole of the UK.

Key responsibilities:

• Provide senior-level advice to develop external affairs strategies aligned with Macmillan’s mission.
• Lead cross-functional external affairs projects that are evidence-based and impactful.
• Develop and manage relationships with political stakeholders, policymakers, civil servants and healthcare providers.
• Provide high-quality insight and briefings to senior colleagues on the political landscape, and what the external opportunities and risks are.
• Anticipate shifts within the external environment and adapt approaches to maintain our relevance and influence.
• Collaborate with teams to ensure policy positions are strategic and evidence-based.
• Represent Macmillan at external events, advocating for improvements in cancer care.
• Coordinate campaigns to influence public policy and funding decisions.

About you

The successful candidate will have...

• Proven ability to manage complex and sensitive external contexts, making sound judgements on tone and messaging.
• Strong understanding of operating within a four-nations context and engaging with diverse stakeholders, including senior politicians and civil servants.
• Expertise in analysing complex policy issues and developing impactful, evidence-based policy positions.
• Strong organisational skills and flexibility to adapt to changing circumstances and emerging issues.
• Excellent communication skills which are adaptable for external and internal audiences.
• Experience of working in multi-disciplinary teams or on multi-disciplinary projects.

Recruitment process

Application deadline: 23:59 on Monday 31st August
1st stage interview dates: Virtual interviews will be held on the week commencing 7th September
2nd stage interview dates: Virtual interviews will be held on the weeks commencing 14th or 21st September

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

So we can support you to be your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.

We are looking for an experienced and enthusiastic Events & Customer Experience Duty Manager to join our Events team at Enable! 

The Events & Customer Service Duty Manager is responsible for leading the delivery of an exceptional customer experience across Enable's venues, ensuring the smooth and effective operational delivery of events and day-to-day activities. The role will champion customer service excellence, leading front-of-house operations and ensuring every visitor receives a professional, welcoming and consistently high-quality experience.

 The role will lead front-of-house teams, coordinate operational activity, resolve customer issues and ensure that all customers, visitors, clients and stakeholders receive a consistently high standard of service.

Working as part of the operational management team, the Events & Customer Service Duty Manager will take responsibility for the successful delivery of events and venue operations on a day-to-day basis. The role will provide an opportunity to develop the customer experience and operational management.

About Us: 

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Benefits: 

• 30 days of annual leave (plus 8 bank holidays)
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Gym Membership

Reports to: Facilities & Operations Manager

Based: Wandsworth 

Salary: £32,000 per annum

Contract: Permanent, Full Time

Work Arrangement: 40 hours per week, Office, Rota Based

DBS: Enhanced

Role Overview: 

The Events Team are a busy, creative, tight knit group of vibrant professionals who are looking for someone to join the team who pride themselves in 5 start customer service and going the extra mile for their clients. In the Events Team we celebrate creative problem solving, autonomy and integrity in our approach to work. 

Main Duties/Responsibilities:  

Customer Experience

• Deliver a consistently high standard of customer service across all customer touchpoints
• Act as a visible and approachable presence for customers, clients and visitors
• Proactively identify opportunities to improve the customer experience
• Respond to customer queries, feedback and complaints in a professional and timely manner
• Resolve issues effectively, escalating matters where appropriate
• Ensure customer feedback is captured and used to support service improvements
• Promote a positive, welcoming and inclusive environment for all customers and visitors

Event and Operational Delivery

• Take operational responsibility for the smooth delivery of events and activities during duty manager shifts, including build, live and break
• Ensure all operational areas are prepared and ready for customers and event attendees.
• Monitor customer flow, queues, facilities and overall customer experience
• Respond quickly and effectively to operational issues and unexpected situations
• Ensure agreed event plans, procedures and customer service standards are delivered
• Work closely with event organisers, contractors, suppliers and internal teams to support successful event delivery.
• Produce high-quality End of Day Reports, identifying trends, lessons learned and opportunities to improve operational process and the customer experience, making recommendations to management to support continuous improvement
• Carry out pre-event venue readiness inspections to ensure all customer-facing areas, equipment and facilities are presented to the highest standard prior to opening
• Ensure venues are reinstated to operational standards following each event, identifying any maintenance, cleaning or operational issues requiring follow up

Team Support

• Lead, motivate and support customer service and front-of-house teams during events and daily operations.
• Provide clear briefings and ensure staff understand their roles and responsibilities
• Monitor team performance and provide coaching and feedback
• Support the induction and training of new team members
• Promote a positive team culture focused on excellent customer service
• Address poor performance or conduct issues in line with company procedures, escalating where necessary.
• Develop, implement and maintain consistent customer service standards across all venues, events and front-of-house operations
• Lead and follow through on receiving customer feedback 
• Support commercial objectives through strong customer engagement and insight
• Lead by example, demonstrating professional and exceptional customer service standards at all times
• Foster a collaborative working environment, encouraging effective communication and teamwork across operational departments

Health, Safety & Compliance

• Ensure the event operates in accordance with relevant health and safety procedures
• Respond appropriately to incidents, emergencies and safeguarding concerns
• Complete and maintain accurate operational and incident records
• Ensure staff follow relevant policies, procedures and risk assessments
• Support the safe evacuation, invacuation, lockdown and other emergency procedures where required
• Report any hazards, incidents or operational concerns to the appropriate manager

Communication and Administration

• Maintain effective communication with colleagues, managers, customers and stakeholders
• Complete shift handovers and operational reports
• Record customer feedback, incidents and service issues accurately
• Support the monitoring of customer service performance and operational standards
• Contribute to team meetings, service reviews and continuous improvement activity

Skills and Experience:  

Essential

• Experience working in a customer-facing operational environment
• Experience delivering a high standard of customer service
• Experience supervising, leading or supporting a team
• Excellent communication and interpersonal skills
• Ability to remain calm and professional under pressure
• Strong problem-solving and decision-making skills
• Ability to work flexibly, including evenings, weekends and event days
• Good organisational and administrative skills
• Full UK driving License

Desirable

• Experience working in events, hospitality or similar operational environment
• Experience handling customer complaints and challenging situations
• Experience working in a busy venue or high-volume customer environment
• Experience supporting staff training and development
• Experience with customer feedback systems or performance monitoring

Key Competencies

• Customer-focused
• Operationally effective
• A confident communicator
• Calm under pressure
• Solution-focused
• A positive team leader
• Organised and proactive

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts. 

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website. 

Senior Programmes Manager (Fixed-term contract)

Reports to: Director of Finance and Operations
Hours: Full time with flexible hours. Core hours are 10am to 4pm
Location: Hybrid. London (Embankment) on Wednesdays and Thursdays and remote working
Salary: £44,748 p.a.
Contract length: 13 months (starting mid November 2026)

Applications close: 23:59 on August 28th.

First round interviews: September 8th (online)

Second round interviews: September 16th at The Economist Group’s offices in London.

We are committed to an inclusive recruitment process. If there are any adjustments or support we can provide to help you perform at your best during the interview, please let us know.

BENEFITS

• 25 days annual leave, UK bank holidays and one volunteering day a year, one day for moving home
• A highly competitive pension (up to 11% employer contribution for 5% employee contribution)
• Private health insurance, eye tests and medical checks
• Flexible working: core hours from 10am to 4pm with a minimum of two days spent in the office in London each week (currently Wednesdays and Thursdays)
• 24/7 access to counselling and wellbeing resources through our Employee Assistance Programme
• Income protection insurance and life assurance
• Cycle to work scheme, season ticket loan and gym membership loan
• Free access to The Economist content, including an online subscription, our range of apps, podcasts and more

ABOUT US

The Economist Educational Foundation is a fast-growing charity on a mission to ensure that every child is empowered to think critically and communicate effectively about the world’s most complex current issues.

In 2025-6 our core programme, Topical Talk, more than doubled its reach to over 1 million young people across 99 countries. We are at a time of great opportunity, in England and internationally, and have ambitious plans to keep growing and deepen our impact further.

Topical Talk helps children join inspiring discussions about the news by providing:

• Topical Talk Headlines – award-winning weekly lessons for classroom discussions about global news stories
• Leadership for Change Prize – child-led solutions to complex global issues
• Community partnerships – support and training for teachers via partnerships with Multi-Academy Trusts in the UK and School Districts in America

Our programme has received international recognition, including from HundrED as one of the top 100 education initiatives, from UNESCO as a winner of the Global Media and Information Literacy Awards 2022 and from the Money And Inclusion Awards (MAIA) for best content in 2025.

THE ROLE

We are seeking a highly organised, agile and structured Senior Programmes Manager to lead the operational planning, project management and execution of our flagship educational programmes. In this role, you will be the operational engine behind multiple cross-departmental projects, with a focus on meeting the needs of our global teachers and students, as well as funders.

In this fixed-term role you will work closely with our educational content leads, designers and external stakeholders to ensure our high-impact classroom resources and live events are delivered seamlessly, on time and to the highest standard. Rather than drafting the pedagogy yourself, you will manage the project lifecycles, coordinate workflow across internal and external teams and optimise the systems that allow our world-class educational programmes to reach over 1 million young people globally.

RESPONSIBILITIES

Project and operational management

• Manage the Topical Talk Leadership for Change Prize, Live Lessons, curriculum modules and student workshops end-to-end: from roadmaps and capacity mapping through to impact and evaluation
• Project manage the filming required for our content delivery, including the booking and management of experts, production teams and Economist colleagues
• Track and coordinate progress across content creators, graphic designers, proofreaders and editors to ensure all deliverables meet tight production deadlines
• Balance team workloads across concurrent educational projects and plan capacity for incoming projects
• Continuously refine workflow processes to streamline resource creation and evaluation

Programme governance and evaluation

• Partner with the Director of Programmes to track key performance indicators (KPIs), evaluate audience reach and maintain rigorous data collection for monitoring and evaluating our programmes
• Proactively identify bottlenecks, content risks or scheduling delays, implementing swift mitigation strategies to keep delivery on track

Live Lesson and workshop operations

• Manage the end-to-end operational execution of student workshops and our Live Lessons – handling scheduling, platform setups and logistics
• Coordinate school visits for content testing and observation, ensuring all safeguarding and operational requirements are fully met

Stakeholder and relationship coordination

• Serve as the primary operational point of contact for external topic experts, guest contributors, and editorial contributors from The Economist Group
• Maintain clear lines of communication between the programmes team, marketing, operations and external partners to ensure projects are aligned with strategic aims
• Manage external freelance contractors and vendors, with support from the administrative officer

SKILLS AND BEHAVIOURS

Whether you come from a project or educational management background or are a leader in charity operations, you possess the following:

• Outstanding ability to build, manage and maintain complex multi-phase project plans with precision and accountability
• A relentless eye for detail, operational rigor, and a knack for creating clean, efficient workflows out of complex tasks
• A proactive, self-starting mindset capable of foreseeing risks, resolving bottlenecks quickly and keeping cross-functional teams moving forward
• Exceptional written and verbal communication skills to effectively coordinate across diverse stakeholders – from freelance producers and internal creative teams to senior editors and external experts
• A collaborative nature. You motivate project contributors, keep teams aligned and foster a supportive working environment
• Discipline with deadlines, whereby you act as a dependable anchor for the team, managing requests consistently

EXPERIENCE

You have…

• Proven project management experience where you have demonstrated success in managing content creation, publishing workflows or educational delivery pipelines from conception to completion
• Experience using project management and collaboration platforms to drive team accountability and workflow tracking
• A track record of coordinating multi-disciplinary teams (e.g. writers, designers, subject-matter experts) under tight production schedules
• Experience implementing monitoring, reporting and evaluation frameworks to track project success metrics and user engagement
• Practical experience running hybrid, in-person, or large-scale virtual workshops and webinars

You might have…

• Formal project management certifications or training
• Background working within ed-tech, publishing or non-profit environments

We're particularly keen for you to apply if you are from a community under-represented in the charity sector or have lived experience of facing extra barriers because of your background.

Your Mission 
CALM’s Corporate Partnerships Team is scaling up and hunting for an ambitious and experienced Corporate Partnerships Manager who is motivated by results and a natural-born relationship builder.  The role will be responsible for managing, growing and extending a portfolio of existing corporate partnerships, and, where appropriate, may be asked to support with new business by attending meetings, pitches and staff votes on an ad hoc basis.

In this dynamic role, you will also take the reins of a brand-new, high-profile strategic partnership worth £250k+ per annum with a household-name brand, leading its strategic growth and turning ambitious plans into real-world impact. Because this nationwide partnership requires regular travel to various sites to deliver that impact face-to-face, you will need a full UK driving license and access to your own car. You will work hand-in-hand with our incredible Services team to ensure this flagship partnership directly supports, engages, and uplifts employees.

Your profile
Responsibilities

• Provide excellent relationship management to a portfolio of corporate partners, including, but not limited to, producing account management plans, setting partnership objectives, supporting fundraising initiatives and employee engagement, thereby significantly contributing to the corporate fundraising budget and strategy.
• Ensure partnership milestones and fundraising targets are monitored, met, reported on and celebrated with key internal and external stakeholders.
• Confidently represent CALM at key meetings and events, where public speaking and delivering presentations may be required.
• Work closely with the Services team to create bespoke support products for key corporate partner, as needed
• Work closely with the Services, Data and MarComms teams to build engaging, accurate and tailored impact reports for partners that encourage long-term support.
• Devise sustainable exit strategies for partners that leave behind a lasting legacy for CALM.
• Build strong working relationships and collaborate closely with colleagues across CALM to complement partnership activity.
• Support the Corporate Partnerships team as a whole to be more productive and efficient by identifying and making improvements to working practices and processes.
• Support the corporate partnerships team, where necessary, in securing new partnerships. This may involve (but not limited to) providing quotes or case studies, attending meetings or pitches, and canvassing for staff votes.
• Adhere to GDPR, fundraising regulator legislation and guidelines.
• Understand and adhere to the CALM values.

Competencies

• A full UK driving license and access to your own car.
• A demonstrable track record of delivering financial results against agreed targets and timescales.
• Excellent relationship management skills, with ability to engage effectively with a range of audiences both internal and external.
• Ability to direct client facing meetings, getting to the core of what motivates a partner to take action, and present a case for support convincingly.
• Confidence in managing partner expectations and having difficult conversations where necessary, keeping the charity’s best interests at heart.
• Excellent verbal and written communication skills, with a keen eye for detail and the ability to develop tailored and compelling presentations, reports and communications to a high standard.
• Proven ability to prioritise and manage a varied workload, taking initiative and often working to conflicting deadlines.
• Ability to collaborate and positively contribute to team culture.
• Willingness to work hard and attend, where necessary, events outside of office hours.
• Passion for the cause and delivering CALM’s mission.

Experience

• 5-7 years experience of successfully managing multi-layered, five or six figure corporate partnerships, ideally within the third sector - from the onboarding of a partnership to delivering exit strategies.
• Experience of growing and extending partnerships in line with organisational objectives.
• Experience of working in a fast paced environment with conflicting priorities and deadlines.

Why work for us?

• Reports to: Senior Corporate Partnerships Manager
• Contract: 
• Benefits: Nine day fortnight & unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working.
• Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.
• Salary: £38-42k

A work environment that values creativity, personal growth and collaboration.

About us
Hi. We’re Campaign Against Living Miserably, or CALM to our mates. We’re a suicide prevention charity, on a mission to help people end their misery, not their lives. We run stigma-smashing campaigns, offer loads of digital tools and resources, and run a life-saving helpline - all designed to help people find hope and way forward. We are - united against suicide.

We’re Campaign Against Living Miserably (CALM), and we’re united against suicide.

We’re a suicide prevention charity, on a mission to help people end their misery, not their lives. We run stigma-smashing campaigns, offer loads of digital tools and resources, and run a life-saving helpline - all designed to help people find hope and a way forward. We are - united against suicide.

Don't meet every requirement? We’re still interested.
 
Research shows that people from marginalised groups – including women, LGBTQ+ people, people from global majority backgrounds, disabled people, and those from lower socioeconomic backgrounds – are less likely to apply for a role unless they meet the full criteria. At CALM, we know that skills and potential come in many forms, and that diverse perspectives and lived experience of mental health or suicide can be just as valuable as formal qualifications.
 
If you're passionate about our mission but your experience doesn't tick every box, we'd still love to hear from you. You could be exactly who we're looking for.

Safeguarding
We are committed to safeguarding children and adults at risk in both physical and digital environments. We expect all staff and volunteers to share this commitment and adhere to our safeguarding policies. 
Any appointment is subject to satisfactory references and a DBS check at the appropriate level. Successful candidates will be required to complete mandatory safeguarding training.

People and Payroll Assistant

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

We’ve got a strong set of values that inform everything we do, and we’re looking for people who are aligned with these. As a People and Payroll Assistant, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

To find out more about our values and how important they are to us, please read the role profile linked above.

The Benefits

We offer a wide and generous range of benefits designed to support our employees through every stage of life. To read about these, please see the benefits section of our Careers Page.

The Role

As a People and Payroll Assistant, you will provide a professional, accurate and responsive administration service across the charity. The role focuses on payroll and benefits administration, recruitment support, maintaining accurate employee data across People systems, and supporting wider People Team activity.

Supporting the People Officer, the post holder will play an important role in ensuring payroll, benefits, recruitment and employee records are administered accurately and within agreed timescales. This includes preparing documentation and letters, updating systems and employee files, following up outstanding information, responding to routine employee and manager queries, producing reports, and supporting activity linked to training, induction, wellbeing and inclusion.

Specifically, you will:

• Provide a professional HR administration service to managers and employees throughout the employee lifecycle, in line with charity policies, procedures, employment law and good practice.

• Support regular employee drop-in sessions, for example on PDRs or Cezanne queries, helping to resolve issues at an early stage.

• Maintain accurate People system records, including annual leave, sickness absence, changes to terms and conditions and personal details.

• Keep People Team files, systems, intranet and public internet pages accurate, current and easy to navigate.

• Support the People Officer with monthly sickness absence monitoring, ensuring return-to-work meetings, formal reviews and fit notes are recorded and followed up where needed.

• Act as a People system superuser, providing guidance to new employees and responding to ad hoc system queries.

• Support recruitment administration as required, including using the charity ATS system, arranging interviews, communicating with candidates as required, coordinating interview IT requirements and assisting with pre-employment checks and shortlisting as appropriate.

• Lead day-to-day payroll administration, including preparing the monthly payroll submission, processing changes such as starters, leavers, contractual changes and overtime, monitoring sickness and maternity pay, issuing associated letters and ensuring records are retained for audit purposes.

• Administer employee benefits, including health insurance, pensions and salary exchange, maintaining accurate HR and provider records and responding to routine benefits queries.

• Follow up outstanding payroll and benefits information to ensure changes are processed within agreed timescales, escalating issues where required.

• Support employee engagement activity, including People Team communications, benefits presentations and wellbeing surveys, helping to promote organisational development and strategic aims.

About You

To be considered for this role, you will need:

• To be educated to A level standard, or equivalent, or able to demonstrate relevant experience in a similar role.

• To have a CIPD Level 3 qualification, with willingness to progress to Level 5, is desirable.

• To be confident using Microsoft Office 365 packages, including SharePoint, Word, Excel and PowerPoint.

• To have strong organisational skills and excellent attention to detail.

• To have experience of processing high volumes of data accurately.

• To have excellent administration and organisational skills, with the ability to manage multiple tasks accurately and efficiently.

• To have clear and confident communication skills, with the ability to work effectively with internal and external stakeholders.

• To have the ability to maintain confidentiality, integrity and high professional standards at all times.

• To have a proactive approach, with a willingness to contribute ideas that improve the People service.

• To be motivated and reliable, with the ability to work independently and as part of a team.

• To be able to use initiative, prioritise workload and meet deadlines.

• To have good time management skills, with the ability to balance a range of objectives.

Application

Before applying, please read the full role profile linked above.

Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us.

Join us to make a real difference in the lives of people across County Durham.

Job Title: Healthier & Wealthier Adviser
Salary: £26,988 per annum
Hours: Full Time (37 hours per week) and Part Time roles available
Contract: Permanent
Location: Head Office, Newton Aycliffe, DL5 – working across County Durham

About us

Groundwork NE & Cumbria is a long established environmental and community charity with over 30 years of experience creating greener, healthier and more resilient places across the region. Our mission centres on Creating Better Places, Improving People’s Prospects, and Promoting Greener Living, helping communities thrive no matter the challenges they face.

We deliver hundreds of locally led projects each year, including initiatives that support young people and adults into education, training and employment, helping them overcome barriers, build life skills, and reach their full potential.

About the Role

We are recruiting for a Healthier & Wealthier Adviser.

We are seeking a compassionate, proactive, and client-focused Healthier & Wealthier Adviser to join our team. In this role, you will deliver high-quality advice and guidance to residents across County Durham, helping them navigate welfare benefits, debt, housing, energy, budgeting, employment, family support, and more.

Job Purpose

You will primarily provide telephone-based advice, with additional support via face-to-face meetings, email, online chat, and video appointments. You will work with clients referred from Primary Care Trusts (PCTs) and other health organisations, gathering information about their circumstances, offering tailored guidance, and acting on their behalf when required.

Your role will include:

• Providing high-quality advice and guidance via phone, email, online chat, video, and face-to-face appointments.
• Gathering detailed client information to offer personalised support and make referrals to specialist agencies when needed.
• Maintaining accurate case records and ensuring all work meets quality standards.
• Responding to enquiries promptly and supporting the general advice line during busy periods.

You’ll be part of a supportive, collaborative team that values learning, innovation, and continuous improvement.

About You

We’re looking for someone who is:

• Empathetic and approachable, with excellent listening and communication skills.
• Experienced in providing information, advice, and guidance (experience in welfare rights, housing, or debt advice is desirable).
• Organised and proactive, able to manage a varied workload and meet deadlines.
• Committed to equality, diversity, and inclusion in service delivery.
• Adaptable, with a willingness to travel and work flexibly to meet client needs.

Join us to make a real difference in the lives of people across County Durham, helping them to be healthier, wealthier, and more empowered.

Closing date: Monday 7th September 2026
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service.

We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role

At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults.

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

Hours: 30–35 hours per week
Location: Home-based*
Reporting to: CEO

*This is a home-based role. However, the successful candidate will need to be based within reasonable travelling distance of London and our programme activity, with the ability to travel to meetings and visits within a day where required. We therefore anticipate that applicants based in Scotland, Ireland, West Wales or the far South West may find the role impractical.

This position is being re-advertised; previous candidates need not apply.

Be part of a mission that's transforming children's futures through food, farming and the countryside

For more than 45 years, The Country Trust has been connecting children from the UK's most disadvantaged communities with the land that sustains us all. Through inspiring farm visits, food education and countryside experiences, we've already reached more than 600,000 children, and we're just getting started.

We're entering an exciting new chapter as we develop our next organisational strategy, and we're looking for an experienced fundraising leader to help shape our future.

This is an outstanding opportunity for an ambitious and strategic fundraiser to join our Senior Leadership Team and lead the next phase of our income growth, enabling even more children to benefit from our life-changing programmes.

About the role

As Head of Fundraising, you'll provide strategic leadership across all fundraising activity while remaining hands-on in securing major income and developing key relationships.

You'll lead a dedicated fundraising team, drive innovation, strengthen fundraising systems and processes, and develop a sustainable fundraising strategy that diversifies income across:

• Trusts and foundations
• Corporate partnerships
• Major donors
• Individual giving
• Legacies
• Gaming and Streaming for Good
• Emerging fundraising opportunities

Working closely with the CEO, Senior Leadership Team, Digital and IT colleagues, you'll help embed new fundraising systems, champion data-driven decision making and ensure fundraising excellence across the organisation.

About you

We're looking for an inspiring fundraising leader who combines strategic thinking with practical delivery.

You'll bring:

• Significant senior-level fundraising leadership experience
• A proven track record of securing substantial income across multiple fundraising streams
• Experience developing and delivering fundraising strategies that drive sustainable growth
• Strong leadership skills with experience developing high-performing teams
• Excellent relationship-building, communication and influencing skills
• Financial and commercial awareness, including budgeting and forecasting
• Knowledge of fundraising regulation, GDPR and fundraising best practice
• A passion for improving opportunities for disadvantaged children

Experience developing new income streams, digital fundraising and CRM systems would be particularly valuable.

Why join us?

At The Country Trust, you'll be joining an ambitious charity where collaboration, learning and innovation are at the heart of everything we do.

We offer:

• Flexible working
• 25 days annual leave plus Bank Holidays (FTE)
• Workplace pension
• Homeworking allowance
• Mileage and agreed travel expenses
• A supportive, values-led culture
• The opportunity to shape our future strategy and make a lasting difference to children's lives

We're committed to building a diverse and inclusive team that reflects the communities we serve and welcome applications from candidates of all backgrounds.

Key dates
Closing date: 11:59pm, Sunday 13th September
Interviews from: Monday 21st September
 

The Country Trust is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be subject to an Enhanced DBS check.

We have an exciting opportunity for an emerging lawyer with exceptional writing and communication skills and a passion for fighting corruption and injustice, to join our small and growing team as a Legal Fellow. 

This one-year fellowship offers a unique springboard for an aspiring barrister or solicitor through its combination of practical legal experience (encompassing commercial, public and criminal litigation) and specialist policy exposure in the fields of economic crime and corruption.

Who we are

Spotlight on Corruption is a UK-based charity, founded in September 2019, that shines a light on the UK’s role in corruption at home and abroad. We want to see a society with strong, transparent and accountable institutions which ensure corruption is not tolerated and democracy flourishes both in the UK and globally.

We track how the UK is implementing its anti-corruption laws and monitor the effectiveness of anti-corruption enforcement in the UK. We build the evidence base for reform through our unique court monitoring programme as well as investigative research and extensive engagement with experts and frontline practitioners. The successes of our legal work include intervening in a major Court of Appeal case to safeguard the UK’s anti-money laundering regime, supporting a challenge to reveal the identity of a major political donor in a dirty money case, and winning the right to publish the jury bundle in a high-profile trial about a corrupt arms deal. 

Acting as policy entrepreneurs, we develop innovative and pragmatic solutions and disseminate our work through hard-hitting reports and briefings to inform decision-makers and the general public. We follow through with dogged advocacy, working in a highly collaborative manner to build consensus for reform.

What we are looking for

We are looking for a recent law graduate or early career professional with an outstanding eye for detail, strong analytical and research skills, and demonstrable experience in writing and communicating persuasively.

Working closely with our tight-knit and dynamic team, you will help deliver our unique court monitoring programme by following major cases related to corruption and economic crime that are heard in the UK courts. This work will give you invaluable first-hand exposure to legal proceedings across a range of courts and tribunals in England and Wales – not only high-profile criminal prosecutions and asset recovery proceedings, but also major commercial litigation and other civil claims, as well as judicial review proceedings and regulatory enforcement action.

As the Legal Fellow, you will benefit from the mentorship of a leading barrister as well as other support when drafting court applications or submissions and scoping potential opportunities for strategic litigation that could advance Spotlight’s advocacy objectives. Working closely with the Deputy Director, you will also engage with a range of lawyers who advise Spotlight on strategic litigation opportunities. In the course of this work, you will help build our relationships with the legal sector as well as strengthen our relationships with law enforcement agencies, civil servants, journalists, and civil society partners, particularly in the Global South.

Drawing on your close monitoring of court cases and engagement with law enforcement agencies, legal practitioners and other experts, you will contribute evidence-based research, briefings, blogs and commentary on core areas of our work. This will require forensic attention to detail, strong quantitative and qualitative research skills, and a flair for communicating complex issues in a compelling and accessible way. 

You will be confident working with complex legal materials and following court proceedings while showing enthusiastic, creative and strategic engagement with the broader policy issues arising from our casework. You will feel comfortable drafting briefings to inform parliamentarians and influence decision-makers as well as contributing blogs and rapid-response social media commentary on key developments to advance Spotlight’s key messages.

The successful applicant must be London based in order to attend court hearings and regular team meetings. 

Key Responsibilities: 

• Checking court lists, attending court hearings and writing accessible, high-quality monitoring notes

• Assisting with the drafting of applications and representations to the court on open justice issues including access to court documents and reporting restrictions orders

• Developing case studies for our corruption cases database

• Drafting briefings, blogs, social media content and other outputs on legal developments and implications of cases

• Preparing and presenting briefings on the implications of cases and potential litigation opportunities

• Undertaking research and analysis on key cases and the facts behind them

• Developing and managing partnerships with civil society partners in the Global South on issues arising from court cases, such as joint applications or press statements.

Person Specification:

Essential 

• Excellent degree in law or a non-law degree with a law conversion course (GDL/PGDL) 

• Superb written and verbal communication skills

• Strong skills in information-gathering, research, analysis and investigation with an exceptional eye for detail 

• Proven ability to prioritise and juggle multiple complex tasks

• Proven ability to work on own initiative while maintaining strong communication with team members

• Strong organisational and administrative skills including IT proficiency, and a rigorous approach to maintaining records

• A strong interest in corruption and economic crime issues and laws

• Eligibility to live and work in the UK

• London-based 

Desirable 

• UK-based practical legal or court reporting experience

• Completion of the Bar Vocational Course (BVC), Solicitors Qualifying Examination (SQE) or Legal Practice Course (LPC)

• Experience of policy research and advocacy in a non-governmental organisation

Working arrangements:

Full-time, 35 hours per week, subject to discussion with the suitable candidate. 30 days of annual leave (plus public holidays). Largely remote working but must be London-based in order to attend court hearings and regular team meetings. Flexible working available, including a nine-day fortnight.

Responsible to: Deputy Director

Start date: mid-October 2026, or as soon as possible.

Interview dates: 

Short-listing will take place in w/c 14 September 2026.

We anticipate that interviews for short-listed candidates will take place via Zoom in w/c 21 September 2026 (first round) and in-person in London in w/c 28 September 2026 (for those who progress to the second round).

FitzRoy is looking for a proactive and driven Oliver McGowan Programme & Training Coordination Manager to develop, coordinate and grow our external Oliver McGowan Mandatory Training offer.

Using your excellent relationship-building skills, you will develop partnerships with commissioners and other organisations and identify strategies to help more customers access our training. You'll build strong relationships with new and existing customers, ensuring they receive an excellent experience from initial enquiry through to training delivery.

This is an exciting opportunity to shape a newly created role, identify new opportunities, improve the way we work and lead our Training Support Team in coordinating all of FitzRoy's training, while helping us reach more organisations and increase the impact of our Oliver McGowan programme.

Please note this is a remote role with occasional travel to Petersfield and other locations in the UK, so a Full Driving Licence and access to a vehicle is essential. 

Unfortunately we are unable to offer sponsorship for this role. 

This role is being offered on a Full Time basis or 30 hours per week (across 4 days) on a 12 month fixed term contract.

What you'll do

• Lead our dedicated Training Support Team, ensuring the smooth coordination of all internal and external training across FitzRoy - Not just our Oliver McGowan programme.
• Work closely with our inspirational Lived Experience Trainers and Administration team to support the successful delivery of the Oliver McGowan programme and our internal training courses in a timely and efficient way.
• Develop new business opportunities and build lasting relationships with commissioners, customers and partner organisations.
• Deliver an excellent customer experience from initial enquiry through to course completion.
• Monitor performance, income, customer feedback and quality standards to support continuous improvement.
• Ensure compliance with Oliver McGowan licensing requirements and contractual obligations.

About you

You’ll have

• Experience of building strong relationships with customers, commissioners or partner organisations.
• Passion for delivering an outstanding customer experience.
• Excellent communication skills, which can flex for the different needs of our team and customers
• Confident leadership skills, to support a small team, helping people to do their best work.
• Great IT skills to use Microsoft Office, our LMS and other digital systems to monitor performance and keep things running smoothly.
• Information analysis skills, to solve problems and identify opportunities for improvement and growth
• FitzRoy aligned values, committed to improving the lives of autistic people and people with a learning disability.
• Experience of working within the health and social care sector and the Oliver McGowan Training Programme.
• Transferable experience in programme or training coordination and scheduling

Why join us?

You'll be joining a well-established, high-performing Learning & Development team with an excellent reputation for high-quality training. Our trainers and Training Support Team receive fantastic feedback from colleagues and external customers, and you'll have the opportunity to build on that success by shaping a newly created role and grow our external Oliver McGowan training offer.

About Us

FitzRoy is a national charity, set up 60 years ago by brave parents as a pioneering alternative to institutional care. Their values remain the values of FitzRoy today – we see the person, we are brave and we are creative – and they thread through everything we do.

We support hundreds of people with a range of needs. You could be supporting someone with learning disabilities, autism, acquired brain injuries or mental health support needs. Many of the people we support also have physical impairments or other health issues. Working for us will give you an opportunity to learn, to grow and to transform lives. Join us today.

Benefits

• 25 days holiday rising with service
• Staff recognition scheme
• Leadership development programme
• Healthcare cashback plan and employee assistance programme
• Team bonus scheme (service based roles)
• Pension and life assurance

Our charity is happy to consider a broad range of applicants for this post. The role was originally designed as a developmental opportunity to work alongside a senior Finance Consultant, who will offer training and support in delivering management accounts - with opportunity for growth in the role after 12 months. However, if you are an experienced finance professional looking for part-time work, we would also be keen to hear from you.
 

1. ABOUT UNITED BY 2022 CHARITY

United By 2022 Charity is the official legacy of the Birmingham 2022 Commonwealth Games. We’re proud champions of the West Midlands, working with communities, volunteers, young people, and employers to create opportunities, inspire pride, and tackle social challenges. With an exciting future ahead, we’re at the heart of making the region more connected, inclusive, and united.

2. JOB PURPOSE

The Finance Officer will play a key role in administering the Charity’s financial operations, and supporting the leadership team in delivering sustainable growth, and ensuring compliance with statutory requirements. This role delivers hands-on financial management, and payroll oversight.

3. KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Key responsibilities include:

Financial Operations & Reporting

· Process day-to-day financial operations via Xero, ensuring accurate and timely recording of transactions.

· Administer the sales ledgers, working with other managers, to raise timely invoices and credit notes.

· Maintain strong working relationships with debtors to ensure prompt payment of invoices.

· Administer the purchase ledgers, supporting other managers, ensuring accurate accounting of invoices/other expenses. Oversee purchase order process. Maintain strong working relationships with key suppliers and internal customers.

· Maintain regulatory and professional compliance.

· Maintain robust internal controls, policies, and procedures.

· Provide administrative support to the month and year end accounts

· Support auditors with supplying documentation and administrative queries

· Produce weekly cashflow forecast.

Budgeting & Strategic Support

· Support with the preparation of annual budgeting and reforecasting processes.

· Provide financial insight and advice to the management team to inform decision-making.

· Support funding applications and grant reporting with accurate financial data.

Payroll & People Support

· Manage relationship with external payroll provider

· Prepare monthly payroll, pensions, and staff expenses for external Payroll provider, ensuring compliance with employment legislation. Staff team of 11 at present.

· Liaise with HR and external providers to ensure accurate and timely processing.

· Process PAYE, NI, and pension for timely submissions.

Systems & Process Development

· Operate finance systems (e.g., accounting software, payroll systems via BrightPay) and implement improvements.

· Ensure financial data is accurate, up-to-date, and secure.

· Streamline processes to improve efficiency and transparency.

· Support Governance & Compliance

· Help with the preparation of reports for the Finance & Audit Committee and Board of Trustees.

· Ensure adherence to charity finance regulations, SORP, and best practice.

· Act as the first point of contact for external auditors, bankers, and other stakeholders.

Make a difference every day with PDSA

About Us

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA has provided vital veterinary care for the pets of people experiencing financial hardship.

We're now on a journey to expand our reach and support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape the future of PDSA.

Together, we'll build a stronger organisation and ensure our services continue to support those who need us most for the next hundred years.

If you're ready to make a real difference and be part of a team creating positive change, we'd love to hear from you.

About the role

We're looking for an Inbound Customer Service Advisor to join our friendly and supportive National Customer Service Centre (NCSC) in Sunderland.

You'll be based just 600 metres from our PDSA Pet Hospital, working as part of a welcoming team of around 60 colleagues who are passionate about delivering exceptional service to our clients, supporters, volunteers and retail customers.

Our National Customer Service Centre has grown significantly over the last decade and now supports thousands of people every year through a wide variety of enquiries. It's a fast-paced, rewarding environment where every conversation helps make a difference.

As an Inbound Customer Service Advisor, you'll be the first point of contact for many of the people who rely on PDSA. You'll provide a warm, professional and efficient service, ensuring every interaction reflects our values and supports our mission of keeping people and pets together when times are tough.

What you'll be doing

• Handling a variety of inbound telephone calls and emails, providing accurate, friendly and helpful support.
• Managing first-line customer complaints professionally and empathetically, aiming to achieve a positive first-time resolution.
• Promoting PDSA products and services where appropriate by identifying customer needs and recommending suitable solutions.
• Accurately recording customer information and processing payments and refunds.
• Working towards individual and team performance targets, including KPIs and service levels, while maintaining excellent quality standards.
• Keeping your knowledge up to date with PDSA services, policies, campaigns and fundraising initiatives.

About you

You'll enjoy helping people and be passionate about delivering outstanding customer service.

We're looking for someone who is calm under pressure, enjoys speaking with a wide range of people and takes pride in resolving enquiries efficiently and compassionately.

You'll have:

• Excellent communication and listening skills, with confidence speaking on the telephone.
• Experience working within a customer service or contact centre environment.
• Strong computer skills with excellent attention to detail when recording customer information.
• A positive, proactive approach and a genuine desire to provide exceptional customer service.
• The ability to show empathy and professionalism, particularly when dealing with sensitive or challenging conversations.

It would also be beneficial if you have experience of:

• Handling written customer enquiries via email.
• Cross-selling, upselling or generating leads within a customer service environment.

Recruitment Process

As part of our recruitment process, shortlisted candidates will be invited to attend an in person assessment centre at our National Customer Service Centre in Sunderland, which is planned for the beginning/mid September 2026.

Rewards,supportand benefits 

We’rereally passionateabout beinga great placeto work,somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas,individualityand passion for pets to work with them. 

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including: 

• Flexible working options to support your work–life balance and individual circumstances. 

• 25 days’ holiday plus Bank Holidays 

• Three paid special days off: Volunteering Day, CelebrationDayand Wellbeing Day annually. 

• Generous pension options, with PDSA contributions starting at 5% and rising to 10%. 

• Life assurance providing four times your annual salary for added peace of mind. 

• AXA Health Employee Assistance Programme, with 24/7 wellbeing support 

• Retail,holidayand lifestyle discounts available through our staff Fetch benefits platform. 

• Enhanced maternity,paternityand adoption leave to support you and your family. 

• 10% discount on PDSA Pet Insurance plus access to staff veterinary services. 

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individualsare able tomake best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members fromdifferent backgrounds. 

If you have any questions or concernsregardingaccessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you mayrequirethroughout the recruitment process. 

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references andappropriate backgroundchecks.