Contract manager jobs in Birmingham, west midlands

We’re excited to be partnering with Consumers International, a high-impact, international non-profit, membership organisation, working at the forefront of social innovation, consumer rights and global policy. This is a fantastic opportunity for a Communications Lead – a proactive, strategic thinker who can help tell their story to the world.

I’m especially keen to hear from individuals with persuasive communications experience, reaching out to industry makers, government, society, or influencing change at a charity, as part of your communications background. B2B Communications experience is essential.

As Communications Lead, you will enjoy working within an innovative, entrepreneurial environment, with a drive to deliver excellence and aptly project manage across high-profile moments – events, product launches, campaigns.

Your experience:

• Demonstrable experience in designing and implementing strategic communications plans which have significantly raised an organisation’s profile.
• Established communications experience, in a B2B environment, for memberships, charity, government or international development sectors
• Evidence of crafting a range of communications that have resonated with funders and/or partners, including across industry and policy-makers.
• Strong track record of creating compelling communications, particularly for digital (website, social media) and externally placed pieces (opinion pieces).
• Strong audience mapping, message development and evaluation experience.
• Excellent project management and organisation skills, being able to lead well across teams and managing external stakeholders to time and budget.

Are you driven to lead strategic communications across digital, social, and campaign channels – helping shape global narratives and raise the visibility of key research, tools, and events for Consumers International? Please apply today!

• Remote role.
• 2-year fixed term contract, with strong potential to become permanent
• £43,000- £45,000 depending on experience
• Interviews held on a rolling basis – early applications encouraged.

Applications for the Communications Lead will be reviewed on a rolling basis. Please apply today. For more information, please apply now!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Job title: Head of Co Production

Location: Working from home

SCIE Vision

We are committed to building a society which enables people who draw on social care to live fulfilling lives.

At the SCIE, we are driven by our values:

· Progressive – always learning and developing.

· Inclusive – working together for equality, diversity, and fairness.

· Credible – evidence-based, robust, and reliable.

· Transparent – open and honest.

· Committed - focused on making a difference to people’s lives.

The role:

We’re looking for a senior leader to make co-production the way we work — not a project, not a principle, but embedded practice across the organisation.

This is a high-impact role shaping how lived experience drives strategy, design, delivery, and decision-making. You’ll lead a specialist team, but your influence will stretch internally and externally.

You’ll be responsible for turning ambition into action — building a clear roadmap, strengthening capability, and ensuring co-production is consistent, credible, and genuinely embedded into our work.

You’ll lead the development and delivery of new co-production products and partnerships, generating income and strengthening our position as a sector leader in co-production practice.

What we are looking for:

Example as below

• Embedding co-production across the organisation so it becomes business-as-usual.

• Developing and delivering co-production products internally and externally and generating new income streams.

• Leading a bold roadmap for culture change and continuous improvement

• Influencing partners across social care and beyond.

• Strengthening governance, accountability, and consistency of practice

If you can help shift co-production from aspiration to reality — we want to hear from you.

What we offer in return:

We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service. Benefits of working for SCIE can be found here Work for the Social Care Institute for Excellence - SCIE

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.

We reserve the right to close the advert at any point we are actively reviewing applications.

Role Overview:
The Talent Set are delighted to partner with their client on a fantastic Senior Internal Communications Officer role. The successful candidate will play a vital part in engaging colleagues across the organisation by delivering strategic, high-quality internal communications that support organisational goals and foster a positive workplace culture.

Key Responsibilities:

• Assist in implementing the Internal Communications Strategic Plan, advising stakeholders on internal communication approaches to boost engagement.
• Maintain an understanding of organisational priorities to develop cohesive messages and enhance the colleague experience.
• Lead the planning and delivery of internal campaigns, events, and programmes, both virtual and face-to-face.
• Cultivate strong stakeholder relationships, working collaboratively to produce high-quality, strategic communication content.
• Coordinate with internal teams to ensure internal messaging aligns with external communications.
• Deputise for the Internal Communications Manager when required.
• Develop and deliver engaging content, including newsletters and messaging for managers.
• Organise and support a range of internal events, such as leadership conferences.
• Respond to internal communications queries promptly and professionally.

Person Specification:

• Proven experience in internal or external communications within large, diverse organisations.
• Skilled in content creation for intranets, websites, and digital platforms.
• Excellent written communication and editing skills.
• Ability to develop and implement creative, audience-focused communication strategies.
• Strong stakeholder engagement skills, including working with senior leaders.
• Experience in planning and delivering events, both online and in person.
• Adept at using digital tools to produce engaging content.
• Organised, attentive to detail, and capable of managing multiple priorities to deadlines.
• Discreet in handling sensitive information.
• Ability to work flexibly, including hybrid working and occasional travel.

What’s on Offer:

• Salary: £38,000 – £40,000
• Location: Remote
• Contract: Until March 2027

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Location: Flexible with home working option. Regular travel to London. 

Grade: Grade 6 - £44,323.14 pa

Contract: 12 months fixed contract

Hours: 35 (flexible working considered) 

Closing date: Thursday 7th May 2026 at 11:30pm

Do you have proven experience of developing products to take to market, possibly in a fundraising environment, plus great leadership skills and a real appetite for innovation? Then join Shelter as a Innovation Lead and you could soon be playing a key role within our Product Development & Innovation team.

About the role

The role will involve leading the development and continuous improvement of an audience-led innovation framework, designed to grow committed giving and drive income. You will act as the subject matter expert, partnering with senior leaders across Income Generation teams to deliver best in class products aligned with strategic goals, while leading horizon scanning and deliver test and learn trials to establish the potential for innovation projects.

You’ll champion a collaborative matrix working culture within Fundraising and across the organisation and co-create KPI frameworks that enable rapid learning and scaling and use data-driven insights to shape inclusive, high impact products. Alongside overseeing budgets, building robust business cases and supporting long-term financial planning. You will also guide team performance and embed a culture of continuous improvement and innovation across the organisation. 

About you

We’re looking for a confident and adaptable leader who thrives in a fast-paced, evolving environment and brings strong management experience with the ability to motivate and develop others. You’ll have a proven track record of taking products to market (ideally within fundraising), combined with excellent collaboration, influencing and negotiation skills. Comfortable working in a matrix structure, you’ll be skilled at leading and embedding change, taking calculated risks, and staying ahead of emerging trends through proactive horizon scanning. Above all, you’ll bring a growth mindset and a commitment to continuous improvement, helping drive innovation and high performance across teams.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The Product Development & Innovation Team sits within Fundraising Enablement, the function that connects and accelerates all income-generating activity across the organisation. Acting as both strategic partners and innovation drivers, the team works closely with income generation teams to ensure products are insight-led, audience-focused and aligned to strategic priorities, while also leading a forward-thinking innovation agenda that explores new income streams and develops high-value opportunities beyond the existing portfolio.

How to apply 

Please click ‘Apply for Job’ below. You are required to submit your work history and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset
• We enable decision-making
• We create change aligned to our strategy

Any applications submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

The Director of Finance will be an integral part of the Senior Management Team, with responsibility for the strategic and day to day management of Cathedral Finances. They will support the ongoing development and implementation of its multi year financial plan to underpin the Cathedral’s Strategic Plan.

The postholder will ensure law and regulatory compliance and that all aspects of financial planning and management are conducted to provide accurate, relevant and timely financial information to both budget holders and Chapter.

The Director of Finance will be pivotal to the delivery of the Cathedral’s vision and strategy. Last year, Chapter (the Cathedral’s equivalent of the board of trustees) approved its Strategic Plan for 2026-2030. The Director of Finance will be an integral part of the Senior Management Team, with responsibility for the strategic and day to day management of Cathedral Finances.

Key issues include:

• Working towards financial sustainability with the Senior Management Team and the Cathedral Finance & Risk Committee.
• Working with the Chief Operating Officer to ensure that the Cathedral’s Strategic Plan is underpinned by a multi -year financial plan.
• Producing and overseeing the detailed annual budget, rolling 3-year financial plan together with re forecast during the financial year.
• Supporting the COO and Heads of Department with project development by advising on financial and commercial plans, supporting the generation of business cases and financial forecasts for projects.
•  Supporting with fundraising applications and regular submission and reporting to Church Commissioners and other funders 

Full details on the main responsibilities can be found in our downloadable Recruitment Pack.

Lloyds Bank Foundation 

Head of Community-Led Change (Wales) 

Starting Salary:£69,215. Plus 3.6% increase following successful completion of probation period. 

Contract: Full-time, permanent contract (we are open to conversations about flexibility - so please ask) 

Location: Remote role with expectation of regular travel through Wales, across regions and to London 

About Lloyds Bank Foundation 

Lloyds Bank Foundation for England and Wales is an independent charitable foundation, backed by Lloyds Banking Group and the people within it. We want everyone to be in a good place - personally, in a home that’s a good place to live, and in a community that’s a good place to belong. 

We play our role by connecting and catalysing community-led change, providing the money, time, tools and connections that build organisations’ capacity and capability, to make people’s lives better and their communities stronger. 

We back people and communities across England and Wales, to make that happen, because when you back brilliant people, brilliant things happen. Our communities are full of ambitious, energetic and determined people stepping up to make their neighbours’ lives better and their communities grow stronger. Day in, day out. 

About the Role 

This is a pivotal leadership opportunity to shape and lead the Foundation’s work across Wales, ensuring that community-led change reflects Welsh priorities, policy, and lived experience. 

As Head of Community-Led Change (Wales), you will provide strategic leadership for programmes and partnerships, driving a place-based approach that delivers meaningful and lasting impact. You will work collaboratively across the organisation to align funding, development support, and influencing activity, ensuring a coordinated and effective approach. 

You will build strong relationships with Welsh Government, public bodies, funders, and community organisations, acting as a credible and visible ambassador. You will also contribute to organisational leadership, supporting strategic direction while leading a high-performing team in Wales. 

About You 

We’re looking for an experienced and credible leader with a strong understanding of Wales, its communities, and policy landscape. You will bring a track record of leading programmes, building partnerships, and delivering impact. 

You will combine strategic thinking with practical delivery, alongside strong stakeholder management skills and the ability to navigate complexity. A commitment to diversity, equity, inclusion and belonging is essential. 

How to Apply 

Please click ‘Apply’ to be redirected to our website, where you can download the Candidate Information Pack and find details of how to apply. 

For an informal conversation about the role and application process, please contact our recruitment partner, Atkinson HR via the information in the candidate pack. 

Our Commitment to Diversity, Equity and Inclusion 

We hold Disability Confident Employer status (Level 2) and are working towards full status by 2027. This means that if you're a disabled applicant and your CV and application answers clearly demonstrate that you meet the essential criteria for the role, we will invite you to interview. 

More broadly, we are committed to building a diverse team that reflects the communities and people we work with. We believe that diversity of background, experience and perspective makes us stronger and helps us make better decisions. We actively welcome applications from people who are under-represented in the charity sector, including people from Black, Asian and minoritised ethnic communities, disabled people, and those with experience of the issues our funded charities work to address. 

Key Dates 

Closing Date: Midday, Thursday 7th May 2026 

Optional Q&A Session: Wednesday 6th May 2026 at 09:00-10:00 

First Interview: Thursday 14th May 2026 

Second Interview: Tuesday 26th May 2026 

Who we are

Social AF are experts in Social Media Moderation, supporting some of the UK’s most recognised charities to manage high-volume, high-risk online communities with care, consistency and expertise. Established in 2021, we work with some of the biggest names in the third sector.

Our reputation for delivering an excellent social media moderation service has helped the company grow at a rapid pace. Our services include: 

• Social media moderation

• Facebook group moderation

• Supporter experience

We work at the frontline of charity communications, helping organisations engage their audiences, protect their communities and respond to sensitive issues in real time.

About the role

We’re looking for experienced social media and communications professionals to join our freelance moderation team.

Our moderators support a range of charity partners, working across always-on activity as well as high-profile campaigns and appeals. You’ll act as the voice of each organisation — engaging with supporters, answering queries, and ensuring conversations are managed safely and effectively.

This role is well suited as a flexible, additional source of income. Most of our moderators are freelancers or consultants working alongside other roles.

Working pattern

Moderation takes place between 9am and 9pm, Monday to Sunday.

Rather than working in one continuous block, you’ll complete your hours in short check-ins across the day to maintain coverage and meet response time targets.

Each account is allocated a set number of ‘active moderation hours’ per day (e.g. 2-3 hours), which are spread across multiple sessions.

For example, 3 hours may be split into 5-6 check-ins throughout the day.

You must be able to:

• Start moderation from 9am (or earlier)

• Monitor activity throughout the day

• Complete a final check before 9pm

• Adhere to our sub-3-hour response time

Please note: In your first month, you will typically start on fewer accounts and hours (approx. 3 per day) while you get up to speed. Hours usually increase from month two onwards.

Key Responsibilities

• Act as the voice of our charity partners, consistently applying their tone of voice and brand guidelines

• Respond to comments, messages and queries in a timely, accurate and empathetic way

• Maintain a response time of under three hours

• Identify, manage and de-escalate negative or inappropriate content

• Hide or remove content in line with moderation policies

• Identify and escalate safeguarding concerns appropriately

• Signpost users to relevant support services where needed

• Encourage positive engagement and supporter action, including donations where appropriate

• Work across a range of moderation tools e.g. Sprout Social, Meta Business Suite, Agorapulse, Brandwatch

• Manage your workload independently while following clear processes and guidance

What We’re Looking For

Essential

• Minimum 3 years’ professional communications experience, working in-house for a charity or non-profit

• Proven experience moderating social media channels

• Excellent written communication skills, with strong attention to detail

• Ability to work independently and manage time effectively across multiple check-ins

• Confidence in making judgement calls using guidance rather than scripts

• Understanding of fundraising and how charities engage supporters

• Ability to remain calm and professional in high-volume or sensitive situations

• Availability to work 3-6 days per week, including at least one weekend day

• Flexibility to adapt quickly if issues arise

Desirable

• Experience using moderation and social media management tools e.g. Sprout Social, Meta, Agorapulse, Brandwatch

What our moderators say:

“I love the flexibility of the role. The team are great and very supportive, but the flexibility allows you to still do things whilst working.” - Megan

“Working with Social AF has been so rewarding, I’ve been able to work with some amazing national charity partners. The team are so friendly and the flexibility has been really beneficial for my work-life balance.” - Sarah

Interviews: w/c 11th May

Compulsory training: 26th May - 10am - 4pm

Start date: w/c 1st June

The Talent Set are delighted to be partnering with Our Future to recruit their new Head of Scaling (Maternity Cover)

Our Future is a growing organisation working to put communities in control of their town’s future. We support local people to shape a shared vision, drive change from the ground up, and unlock long-term funding while influencing national policy to better support community-led change.

Having started in Grimsby and expanded to Rochdale, we’re now building a national movement.

The Role
As Head of Scaling (maternity cover), you’ll lead delivery of our plans to scale impact, including the growth of the Our Future model nationally, supporting towns to adopt via diverse scaling delivery models, and the delivery of tools and products to support this work.

You’ll support the infrastructure, partnerships and programmes that help towns take control of their future. This is a hands-on leadership role that blends strategy and delivery. You’ll work alongside others to turn ambition into action and build something that lasts.

This role begins with a handover period working alongside the current Head of Scaling, with a focus on getting up to speed with Our Future's newly developed scaling strategy and preparing for its delivery. From May 2026, the organisation will be transitioning from strategy development into active delivery- and this will be the primary focus of the cover period. The incoming Head of Scaling will play a central role in driving that transition forward, turning plans into action across all areas of the scaling programme.

Key Responsibilities

• Delivering Our Future’s scaling plans, including identifying new locations, developing pathways and offers for towns, and supporting pipeline activity
• Testing, iterating and piloting delivery models, including preparatory work for new approaches such as cohort delivery and capturing learning for replication
• Building and maintaining strong relationships with local authorities, national partners and funders
• Developing and sustaining a network of expert partners across civic participation, investment, community business and place?based change
• Lead the codification and scaling of Our Future’s model, ensuring tools, products and learning are embedded and shared effectively.
• Contribute to wider organisational priorities, supporting business development, collaborating with key internal stakeholders, and strengthening learning and impact across the organisation.

Experience & Skills
You will bring:

• A strong track record of delivering complex, multi?stakeholder programmes across multiple locations
• Experience turning strategies into practical tools, playbooks or learning models for diverse audiences
• Proven partnership?building experience across UK public, private and community sectors
• Strong communication skills across a range of audiences and channels
• A test?and?learn mindset, balanced with delivery focus

Knowledge & Understanding

• Understanding of social investment, grant funding or sustainable income models
• Experience in community development, civic engagement or place?based regeneration
• Familiarity with the UK policy and funding landscape
• A strong belief in the potential of people and places to drive change

Personal Qualities

• Proactive, delivery?focused and comfortable with complexity
• Self-starter with entrepreneurial energy
• Relational and grounded, with the ability to build trust and long term relationships on behalf of the organisation
• Strategic thinker who can also deliver operational detail
• Optimistic, pragmatic and adaptable
• Values?driven and aligned with Our Future’s joyful, generous and action?oriented culture

What We Offer
 

• We offer the ability to work compressed hours in a 4-day working week, with a focus on high quality delivery and outcomes not hours. We prioritise wellbeing and flexibility, but we’re also a small and agile team. When key moments or deadlines come around, we all pitch in and support each other
• 25 days’ holiday + bank holidays
• 10% employer pension contribution (3% employee)
• Flexible, values-driven working culture

How to Apply 
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button.

Please Note: All speculative/ direct CVs sent will be forwarded to The Talent Set for review. 

Commitment to Diversity 
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process. 

Do you want to work with a leading advocacy charity organisation supporting those in need?   

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?  

Are you keen to make a difference to people who want to be heard?  

Then come and join us here at VoiceAbility.  

We have an exciting opportunity for an Advocate to join our team in Coventry and warwickshire. Your role will require you to travel to locations such as hospitals and care homes across the area to meet with clients and professionals and be home based for administration; therefore, a suitable home internet connection is essential.

About us  

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.  

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.  

About you 

Desirably you will have some experience of working as an Advocate, providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support. 

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance. 

How will you make a difference? 

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support. 

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support. 

You will work resourcefully and collaboratively with the individuals you support.You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard.  

Professional Development? 

You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain, or to already hold, the Level 3 Award in Independent Advocacy Practice with disciplines suitable for the role they work in. 

Benefits

28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service

5% employer pension & minimum 3% employee contribution

Salary sacrifices pension scheme

Separate Life Assurance Cover (equivalent of two times your annual salary)

Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc

24/7 Employee Assistance programme

Access to remote counselling service

Paid Disability Leave

Paid compassionate Leave

Home Working Allowance 

Support with continuous professional development

Personal Development Plans

How are staff supported to work remotely?

VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community.

When you need to travel for work, expenses will be paid (mileage or public transport costs). 

VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach. 

Equality and Diversity 

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential. 

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview.

How to apply 

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.  

Important Dates: 

Closing date for applications; Midnight 4th May 2026

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification. 

We look forward to hearing from you. 

NB: If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training.  VoiceAbility will fund this training.  

Role Overview:
The Talent Set are delighted to partner with our client on a fantastic Senior Individual Giving Executive role. This position offers an exciting opportunity to lead and manage impactful fundraising campaigns, supporting a charitable organisation dedicated to making a difference for children. The role involves strategic campaign planning, budget management, and building strong relationships internally and externally, with a focus on delivering measurable results.

Key Responsibilities:

• Assist in developing and implementing supporter acquisition and stewardship strategies, utilising a mix of channels including direct mail, digital, telemarketing, and face-to-face.
• Manage the end-to-end delivery of campaigns, overseeing creative development, liaising with external suppliers, and ensuring compliance with relevant regulations and organisational standards.
• Monitor and manage campaign budgets, ensuring expenditure aligns with forecasts and analysing results to inform future strategies.
• Analyse campaign performance, evaluate effectiveness, and generate insightful reports to optimise current and future activities.
• Collaborate with internal teams to ensure campaigns are aligned with organisational objectives and brand messaging.
• Maintain and develop relationships with external partners, including creative agencies, printers, media suppliers, and professional fundraising agencies.
• Support the mentoring and development of junior team members, fostering a collaborative and results-driven environment.
• Undertake research on organisational activities related to fundraising campaigns.

Person Specification:

• Proven experience managing multi-channel fundraising or direct marketing campaigns, including digital, direct mail, and telemarketing.
• Strong budgeting skills with experience monitoring and forecasting campaign income and expenditure.
• Excellent project management skills with the ability to work independently, prioritise workload, and meet tight deadlines.
• Effective communicator, capable of providing clear feedback and building relationships with internal colleagues and external suppliers.
• Analytical mindset with skills in evaluating campaign performance and deriving actionable insights.
• Resilient and adaptable, able to handle multiple projects simultaneously in a fast-paced environment.
• Knowledge of fundraising regulations, GDPR compliance, and data segmentation principles.

What’s on Offer:

• Salary: £32,000-£34,000
• Location: Remote
• Contract: FTC until March 2027

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Assistant Finance Director (12–18 month FTC to begin)
A leading Housing Association in the area

A well-established and forward-thinking Housing Association is seeking an Assistant Finance Director to join on a 12–18 month contract initially. Reporting directly to the CFO, this position offers a unique opportunity to operate as the number two in finance, playing a key role in both strategic leadership and operational delivery.

The organisation provides a broad range of general and supported housing and is recognised for its commitment to delivering high-quality services and positive outcomes for its communities.

This role is ideally suited to a senior finance professional with Housing sector experience who is looking to step into a high-impact leadership role, driving improvements across people, processes, and financial insight.

Key responsibilities

• Lead and develop the finance function, acting as deputy to the CFO
• Oversee financial and management accounting, ensuring robust reporting and controls
• Support financial planning, treasury activities, and development finance
• Drive a high-quality business partnering function across the organisation
• Lead on improving financial processes, systems, and internal controls
• Support the Executive team on business planning, including scenario modelling and stress testing

Requirements

• Fully qualified accountant (ACA / ACCA / CIMA)
• Proven experience within a Housing Association or Registered Provider
• Strong leadership capability, with experience managing and developing teams
• Ability to operate at a strategic level and influence senior stakeholders
• Excellent technical finance skills combined with a commercial, business-partnering mindset
• Strong analytical and systems capability, with confident communication skills

This is an excellent opportunity for an ambitious finance leader looking to step into a director level role within a purpose-driven organisation.

User Support Officer

We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role.

Position: User Support Officer
Salary: £28,000 to £30,000 FTE (pro rata)
Location: Remote, UK-based
Hours: Part time, 20 hours per week (4 hours per day)
Contract: Permanent
Closing Date: Sunday 3 May 2026
Interviews: Mid May via video

About the role

mySociety is a purpose-driven charity using digital tools to strengthen democracy and transparency. This role sits at the heart of user experience across key public-facing platforms.

You will manage a varied caseload of enquiries, ensuring users receive timely, clear and effective support while identifying and handling sensitive or high-risk cases appropriately.

Key responsibilities include:

· Managing incoming enquiries across services including FixMyStreet, TheyWorkForYou, WhatDoTheyKnow and WriteToThem

· Triaging, prioritising and responding to user queries efficiently

· Identifying and escalating high-risk, safeguarding or data protection issues

· Providing clear guidance to users, including those in complex or difficult situations

· Maintaining accurate records and ensuring enquiries are followed through to resolution

· Identifying trends or recurring issues to support service improvements

· Updating help content, guidance and internal documentation

· Working collaboratively with technical and programme teams

About you

You will be an organised and proactive individual with strong judgement and the ability to manage a high volume of enquiries.

You will have:

· Experience providing user support within digital or information-heavy environments

· Ability to recognise and manage sensitive or high-risk cases

· Knowledge of data protection principles in a support or case-handling setting

· Excellent written communication skills with a clear and empathetic approach

· Experience managing multiple enquiries and meeting deadlines

· Strong organisational skills and attention to detail

· Confidence working remotely within a collaborative team

Desirable:

· Experience using helpdesk systems such as Zendesk or Freshdesk

· Experience supporting digital platforms or public-facing services

· Experience contributing to user guidance or knowledge bases

· Interest in civic technology or public interest services

About mySociety

mySociety is a purpose-driven charity that builds digital tools to help people engage in democracy, improve transparency and strengthen communities. They are a fully remote organisation with a collaborative, supportive culture and regular in-person team meetups.

Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Please see attached Recruitment Pack for full job description and person spec for the Senior Programme and Network Lead.

This role leads our work across Birmingham at an exciting moment. We are developing a participatory, community-centred approach to analysing the city's economy, identifying opportunities for change and coordinating alliances to act on them. This means bringing together mixed groups, including grassroots changemakers, researchers, funders and other partners, and facilitating processes that help people make sense of complex information together, find common ground and make decisions about collective priorities. The role requires someone who can hold these processes well: strong facilitation skills, communicating complex ideas accessibly, building trust across groups, sustaining momentum over time and helping diverse coalitions move from analysis to strategy to action.

The Senior Programme and Network Lead will develop and deliver initiatives that support a growing movement for economic justice across the city, with a particular focus on building support and engagement amongst grassroots changemakers and communities experiencing economic injustice. It will manage projects and resources, conduct programme development and delivery, oversee outreach and partnerships, changemaker recruitment and contribute to fundraising, ultimately playing a key role in shaping our regional impact. This position is crucial in coordinating our work across Birmingham and driving meaningful collaboration with local and national stakeholders, in particular working collaboratively with Economic Justice Brum, a long-standing initiative working on local economic systems change.

Employment Type: Full time
Location: Remote · Multiple locationsIreland · UK
Salary: £62,000 - £72,000 (GBP)25 days holiday plus other benefits.
Seniority: Senior
Closing date: 9:00am, 4th May

About GLAN

GLAN is an independent non-profit organisation made up of lawyers, investigators and campaigners. We pursue legal action against powerful actors involved in serious human rights violations and environmental harms, working across borders with international and local grassroots organisations. 

Our vision is justice across borders.

We are a fully remote team - our committed colleagues are spread across multiple countries, and we have offices in Ireland and the UK.

We currently work across three key focus areas: 

• Accountability for Atrocity Crimes
• Environment and Climate Litigation
• Abuses in Value Chains

About the role

The Chief Operating Officer at GLAN will play a crucial role in steering the team in the successful implementation of the charity’s organisational strategy, and will be responsible for ensuring the day-to-day smooth running of the organisation – in order to build a sustainable, compliant, resilient and well-governed organisation.

The ideal candidate

We are looking for an experienced leader with a proven track-record of delivering financial oversight and overseeing complex budgets and projects to completion in a fast-paced environment. We are looking for someone who possesses excellent people skills, who is emotionally intelligent and can guide a dynamic team remotely.

The Chief Operating Officer will be responsible for the delivery of core services and will manage a core team of staff to deliver Finance, HR, Fundraising, Communications and Governance.

The ideal candidate will have demonstrable experience in a similar role, with in depth understanding of how charitable, purpose driven organisations operate. You must have excellent leadership skills, a solid grasp of data analysis and performance metrics, financial planning and budgeting skills, and an advanced understanding of business planning, budget and project management.

Key Responsibilities

Senior Leadership

• Lead the Senior Leadership team in the implementation of our revised organisational strategy 2027-2030.
• Ensure organisation-wide financial oversight and operational business planning.
• Provide guidance and support to GLAN’s team.
• Deputise for the CEO when necessary and take ownership of high-level decision-making.

Operational oversight

• Maintain operational oversight so that legal, advocacy, funding and finance align with GLAN’s organisational strategy.
• Oversee and facilitate the flow of information between the legal and operational teams so that our legal case works aligns with finances, commitments to funders, team capacity, and communications plans.
• Ensure that systems enable on-going monitoring of expenditure so that fundraising and finance are aware of gaps/underspends.
• Help ensure cases/teams are sufficiently resourced in terms of staff capacity.
• Ensure joined up working, and provide strategic guidance when challenges arise.

People and culture

• Provide strong leadership to ensure a professional and healthy working culture.
• Build on GLAN’s existing commitments to a working culture that is in line with our values, overseeing team-wide consistency to HR line-management, 1:1’s, annual 360 reviews and performance.
• Oversee recruitment, onboarding, performance management, and staff development and staff feedback.
• Ensure policies on anti-racism, equality, diversity, inclusion and wellbeing are embedded in how we work.
• Support the embedding of GLAN’s values across GLAN’s work.
• Oversee relationship and dialogue between GLAN’s SLT and Trade Union representatives.

Governance and Board relationships

• Lead on ensuring that GLAN is compliant with our legal, regulatory, health & safety, data protection / GDPR and employment law obligations.
• Ensure we have all necessary policies in place and take the lead on coordinating the establishment and review of existing and further policies. Oversee the regular review of GLAN’s risk management frameworks and our risk register.
• Oversee GLAN’s governance structures (internal reporting, Board meetings etc.), ensuring decisions are well informed and documented.

Financial oversight

• Oversee financial operations: budgeting, forecasting, cash flow, expenditure controls, financial reporting, payroll.
• Ensure compliance with accounting standards, audit requirements and donor / funder financial reporting obligations.
• Manage relationships with external accountants, auditors, banks, and financial service providers.
• Ensure best practices are followed and financial risk is identified and managed appropriately.

Operations

• Ensure the smooth running of IT, data protection, office management. Managing relationships with our external providers.

Person Specification

Essential

• Minimum of 8 years of experience in senior leadership roles, delivering successful organisational financial oversight- with expertise in business planning and complex project management.
• Demonstrable experience of high-level budgeting, forecasting, auditing, proven accountability for ensuring financial sustainability and compliance.
• Minimum of 10 year’s line management experience.
• Excellent strategic thinking and planning skills, able to bridge between high-level strategy and operational detail.
• Sound judgement, risk-management and governance experience; familiarity with compliance, data protection / GDPR, employment law etc.
• Exceptionally organised and able to manage multiple priorities.
• Excellent verbal and written communication skills; ability to present complex operational, financial or legal information clearly.
• Strong collaborative approach, ability to work across teams, offer guidance to other senior level staff, and clear people management skills.
• Expertise in ensuring compliance with relevant legislation, policies, and procedures, particularly in the charity sector.
• Understanding of UK charity law and governance, including experience with Board of Trustees.
• Aptitude in decision making and problem solving, and confidence in providing guidance to boards and CEO.
• Warm, people-centred and positive approach.
• Emotionally intelligent, able to self-reflect, be honest and conduct open conversations with sensitivity.
• Solution-orientated, able to anticipate and resolve challenges.
• Strong alignment with GLAN’s values and our mission.
• Strong commitment to diversity, equity and inclusion and committed to GLAN’s ongoing anti-racist learning and practice.
• Commitment to developing an organisational culture in which our team thrives and we can achieve meaningful impact in our work.
• Ability to handle difficult situations and handle confidential information.
• Ability to balance GLAN’s operational priorities with our values.

Desirable

• Experience of operating in non-profit / mission-driven / legal organisations.
• Previous experience working in a human rights or environmental protection focussed setting.
• Legal or compliance experience.
• Experience of change management and scaling teams or systems.
• Experience of hybrid / remote team leadership .
• Experience of supporting culture building.
• Experience of working to decolonial commitments.
• Experience of delivering organisational change programmes.
• Legal or compliance experience.
• Experience of change management and scaling teams or systems.
• Experience of hybrid / remote team leadership 
• Commitment to equity, learning and continuous improvement.
• Knowledge of HR practices and employment law.
• Fundraising experience.
• Accountancy qualification, Leadership or management qualifications, Project management qualifications e.g. Prince2

Equality, Diversity & Inclusion

We particularly welcome applications from candidates with lived experience of the issues that GLAN works on. We strongly encourage applications from disabled candidates, older candidates, and Black and racially minoritised candidates, who are currently underrepresented in our organisation. We use an anonymised recruitment process to ensure fairness. Each applicant will be individually assessed against the essential criteria regardless of age, gender, ethnicity, sexual orientation, disability, religion, or belief. We will use positive action on the basis of race and/or disability in case of a tie break situation.

Our values

Decolonial - We are committed to building decolonial, anti-racist, and anti-oppressive approaches at GLAN.

Collective Power - We believe lasting change is built through collective action and power sharing. 

Responsive - Working across interconnected global systems that are ever in flux, we aim to be adaptable, nimble and responsive to make the biggest impact we can. 

Steadfast - We know the kind of change we want to see won’t happen overnight, that’s why we strongly value patience and persistence. 

Self-Reflective - We recognise the power and privilege we hold as an organization. We’re committed to fostering a culture of honesty, reflection, and continuous learning, constantly examining how we work within the system and why to help us strengthen both our organisation and the movements we support work within the system.

How to apply

To apply, please use our application portal. Applications are due by 9am 4 May 2026. We will not review applications sent via LinkedIn or email.

GLAN does not use AI to review applications, and we ask candidates to avoid its use in this process. We want to read about people’s experience in their own words.

If you need any reasonable adjustments, including this job pack to be sent in a larger font, in order to apply for this role, please contact us.