Digital platform team manager jobs in Elmstead, greater london

• Have you led the operational delivery of examinations or education services in a fast-paced, high-stakes environment?
• Are you confident managing the full exam lifecycle whilst leading a team and working with senior stakeholders?

 
 
TPP Recruitment is supporting an awarding and professional membership body to recruit an Education and Examinations Manager. This is a newly shaped leadership role within a growing education function, offering the chance to lead exam and education delivery, support a newly formed team, and help shape future services and systems.
 
If you bring strong operational leadership, experience of examinations or education delivery, and the ability to balance strategic thinking with day-to-day detail, this could be an excellent next step.
 
 
Salary: £63,900 per annum
Employment type: Permanent
Working arrangements: Home based with regular mandatory attendance at company meetings
Working pattern: Full-time, 35 hours per week
Other benefits:

• 25 days annual leave plus bank holidays
• Generous pension scheme (10% employer contribution)
• Life assurance and income protection cover
• Employee assistance programme and optional private medical insurance
• Ongoing learning and development opportunities

 

About the Organisation
 
This organisation is a respected awarding and professional body with a clear public interest mission. It promotes education and professional standards, supports learners and members, and values integrity, inclusion, collaboration and continuous improvement.
 
You would be joining during an exciting period of growth and restructure within the education team, with the opportunity to contribute to a new team shape and bring fresh ideas to service delivery.

About the Role
 
As Education and Examinations Manager, you will lead the operational delivery of examinations and associated education services. You will oversee exam administration, quality assurance activity, student support and the day-to-day leadership of a multi-level team, ensuring services are accurate, timely, compliant and accessible.
 
You will manage a team including senior and officer-level education and student services staff, while also taking ownership of core systems and technologies used to support examination delivery.

Key Responsibilities
 

• Lead the full examination lifecycle, including registration, logistics, candidate communications, results processing and certification activity
• Manage, develop and support a team delivering education and examinations services
• Oversee reasonable adjustments, complaints, conduct matters and escalation processes in line with policy and legal requirements
• Build effective relationships with examiners, committees, training providers, suppliers and internal stakeholders
• Prepare reports, papers and data for senior stakeholders and governance groups
• Lead continuous improvement across systems, processes, digital assessment tools and documentation
• Contribute to future planning around qualification changes, technology upgrades and growth in student numbers

 
 
Skills / Experience Required
 

• Experience in education administration, examinations management, or another structured and regulated environment
• Leadership experience, whether through direct line management or managing complex delivery through stakeholders, subject specialists or committees
• Strong knowledge of end-to-end exam or assessment delivery, including planning, logistics, compliance and learner support
• Excellent organisational skills, sound judgement and a high level of attention to detail
• Confidence working with systems such as Microsoft 365, customer databases, learner systems and digital assessment platforms
• Strong written and verbal communication skills, with the ability to work effectively with senior stakeholders and operational teams alike
• Experience from awarding, professional body, further education, higher education or training environments would be welcomed; transferable experience from other compliance-led settings will also be considered

 
 
To Apply
 

• To apply for this Education and Examinations Manager role, please submit your CV and a tailored cover letter outlining how your experience aligns with the role requirements.
  • Applications will be reviewed on a rolling basis, and early application is encouraged as the vacancy may close ahead of the advertised deadline.

 
 
Interview Process
 

• Two-stage process with assessment
• Mid-July 2026

 
 
Deadline
 

• Friday 26th June 2026

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Role Overview:
The Talent Set are delighted to partner with a respected charity to recruit an Individual Giving Manager. This pivotal role focuses on enhancing and expanding the organisation’s supporter engagement and fundraising efforts, directly contributing to their strategic growth and mission.

Key Responsibilities:

• Develop and execute the organisation’s individual giving strategy to meet income targets.
• Manage and grow supporter programmes across channels, including regular giving, digital campaigns, payroll giving, legacies, and experimental fundraising initiatives.
• Lead delivery of compelling campaigns to acquire, retain, and deepen donor relationships, ensuring seamless supporter experiences.
• Oversee supporter communications, including email stewardship, website donations, merchandise sales, and third-party platforms.
• Collaborate with the marketing team to produce innovative, engaging marketing materials tailored to target audiences.
• Analyse campaign performance using data insights to refine approaches, maximise ROI, and improve supporter retention.
• Line-manage the Senior Individual Giving Coordinator, supporting data segmentation, reporting, and supporter database management.
• Administer supporter databases and ensure compliance with data protection and fundraising regulations.
• Monitor budgets, forecast income, and prepare detailed reports for project and strategic planning.
• Manage supporter enquiries and administrative activities associated with fundraising activities and merchandise sales.
• Support the continued development of the organisation’s supporter engagement and fundraising infrastructure.

Person Specification:

• Minimum of 3 years’ experience in individual giving or supporter fundraising, with proven success in programme management.
• Experience in planning and delivering multi-channel supporter acquisition and retention campaigns.
• Strong knowledge of donor stewardship principles and engagement strategies.
• Ability to analyse data to inform campaign development and measure effectiveness.
• Excellent organisational skills, with a proactive approach and the ability to manage multiple priorities.
• Comfortable creating compelling marketing materials for digital and print channels.
• Knowledge of fundraising regulations, data protection, and supporter management systems.
• Exceptional communication skills, both written and verbal, with the ability to build relationships across levels and teams.
• Experience managing budgets and financial reporting.
• Demonstrates a passion for environmental causes and supporter-centred fundraising.

What’s on Offer:

• Salary: £39,000 - £42,500
• Location: Hybrid – South London
• Contract: Permanent

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Interviews: 10th June in-person at our Dorfman Centre

Employer: King's Trust International (not The King's Trust)

Join The King’s Trust International and play a pivotal role in unlocking life changing opportunities for young people around the world. As our Prospect Development Manager, you’ll sit at the heart of our fundraising team driving a high-quality pipeline of prospects, delivering insightful research across individuals, corporates and institutions, and ensuring we operate to the highest ethical and compliance standards. You’ll also lead the transition to Microsoft Dynamics, shaping how we use data to power fundraising success.

This is a brilliant opportunity for someone with strong analytical skills, sound judgement and a passion for impact. You’ll work closely with senior stakeholders, influence fundraising strategy, and champion best practice in prospect research, data use and due diligence. If you’re a proactive self starter who thrives in a fast paced, purpose driven environment, this is your chance to help scale a global organisation dedicated to helping young people learn, earn and thrive.

Perks for working at The King’s Trust International:

• Great holiday package. 30 days annual leave entitlement, plus public holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave. Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave, and pro rata entitlement for shared parental leave. Receive 8 weeks' full pay for paternity leave.
• Flexible and agile working. Where operationally possible, you can work your hours that support a work-life balance, including compressed hours and hybrid-working (part office - part home-based) or working from home options.
• Benefits platform. Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• A free employee assistance programme (EAP) to support your mental wellbeing.
• KTI will contribute 5% of your salary to the workplace Pension Scheme
• Generous life assurance cover (4 x annual salary)
• In-house and external training opportunities are available throughout the year

Contract: 12-month, fixed term contract

Salary: £45,000-£50,000 per annum

Hours: 35 hours per week

Location: London Coliseum

We’re looking for a Senior Marketing Manager to lead ENO’s main campaigns for the 2026/27 season, making sure our marketing is as extraordinary, distinctive and compelling as the work on our stages.

This role will play a key part in strengthening how we plan, deliver and evaluate our work, while building clear frameworks and ways of working that will support the team well beyond this interim period. Working across London and Greater Manchester, you’ll help bring greater cohesion to our marketing, communications and digital activity and ensure audiences experience high‑quality campaigns and colleagues across the organisation clearly see the impact of what we do.

If you’re a creative and strategic marketing professional who thrives on delivering complex campaigns end‑to‑end, we’d love to hear from you.

Requirements

• Senior experience delivering large‑scale marketing campaigns, ideally in arts, culture or live performance.

• Strong experience working with creative and media agencies.

• Confidence working with sales data and responding when campaigns need intervention.

• Experience using CRM and audience insight to inform marketing decisions.

• Line management experience, with a clear, supportive leadership style.

• Strong relationship‑building skills across teams and disciplines.

Please see our recruitment pack for more details.

Application deadline: 5pm, Sunday 7 June 2026

Early applications are recommended as we may close the vacancy early if there is a high level of interest.

Interviews: Interviews will be arranged based on candidate availability.

Reasonable adjustments: If you require any reasonable adjustments for the application or interview process, please contact us.

English National Opera is an Equal Opportunities employer, and we strive to create an inclusive working environment that reflects the diverse communities we serve. As we work to address underrepresentation in our workforce, we particularly encourage potential candidates from underrepresented groups and communities to apply, including those from global majority backgrounds and/or with protected characteristics, including race, disability, sexual orientation, gender reassignment and religion and belief. We will provide appropriate support for candidates with access requirements if they identify as disabled. This includes during the application process and through candidate assessment stages.

We are currently seeking a freelance Social Media Manager who thrives on working on initiative, in an exciting and engaging environment. The post holder will manage our active channels: Facebook, Instagram and LinkedIn. With input from our small cross-functional team, we are seeking someone to draft text and create content (including video and reels) for our audiences, which are made up of families living with Dravet Syndrome, health and care professionals and researchers. We use Canva for design.

You’ll post and schedule (using Hootsuite) dynamic, engaging and creative content, helping to amplify the voices and stories of our community. This includes sharing a range of updates, from family events to scientific developments; promoting the services that Dravet Syndrome UK provides to its beneficiaries; and supporting fundraising activities.

You will contribute to reporting, use findings to impact future content, keep up with social media trends and identify improvements to reach new audiences. At the moment, our content is mostly organic, but from time to time, there may be a budget to get involved in paid-for campaigns.

This role offers the opportunity to use your skills to amplify stories that genuinely matter: from sharing the latest research to helping a family feel less alone. In a small team (8 people), your contribution is visible and valued. Our dedicated team is deeply connected to our core audience, and their motivation stems from witnessing our profound impact on people's lives. Working alongside inspiring families, you'll see first-hand the incredible love and dedication they have. 

We offer flexible, remote working and a supportive environment. Join us today and contribute to making a lasting difference in the lives of those we support.

We are seeking applicants with the following essential and desirable skills: 

Essential

·Demonstrable experience in implementing digital communications activities, including experience across a range of social media platforms

·Demonstrable experience of working in charity, patient advocacy or healthcare sectors 

·Ability to deal with people at all levels with empathy, tact and credibility

·Excellent written and verbal communication skills, with an ability to distil large amounts of information and present it in engaging and innovative ways for a variety of audiences 

·Demonstrable design skills and knowledge of desktop publishing software e.g. using Canva to create in-house designs for social media

·Good understanding of brand, visual identity and corporate communication

·Strong organisational and project management skills, with the ability to prioritise

·Be a self-starter and team player with experience of remote working, and able to work effectively with colleagues using remote technology (e.g. Zoom, Google meets, etc)

Desirable

·Experience using Hootsuite or similar scheduling and social media management platforms

·Video and reels creation skills, including basic editing

·Experience of paid social media campaigns (Meta, LinkedIn)

·Familiarity with analytics tools and translating data into actionable insights

·Basic knowledge of SEO and how social content supports wider digital presence

·Experience working with or for small charities or membership organisations

About Dravet Syndrome

Dravet Syndrome UK (DSUK) is a small independent UK charity dedicated to improving the lives of those affected by Dravet Syndrome. Dravet Syndrome is a rare neurological condition that affects around one in every 15,000 people in the UK. As well as experiencing severe, difficult-to-control seizures, children and adults with Dravet Syndrome have varying degrees of intellectual disability and a spectrum of associated conditions (known as ‘comorbidities’), which may include autism, ADHD, behaviours that challenge and difficulties with speech, mobility, eating and sleep. 

About Dravet Syndrome UK

The charity was founded in 2009 by a small group of 30 families. Today, DSUK is a registered charity helping approximately 600 families with support, education, and research programmes, underpinned by a world-class Medical Advisory Board. 

How to apply

Please submit your CV and a covering letter indicating why you are interested in applying for this role and how you meet the selection criteria. 

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help make the application process work for you

The closing date for applications is Tuesday, 9th June 2026. Shortlisted candidates will be invited to take part in an online (virtual) interview later in June. 

Our commitment to diversity

As part of our ambitions to improve equality and diversity, we welcome applications for this role from those who identify under any of the protected characteristics under the Equality Act 2010, which include race, age, disability, gender, religion or belief, and sexual orientation.

This is an exciting opportunity to build and lead a trusted online peer support service that people affected by Motor Neurone Disease (MND) rely on.  As an Online Communities Lead, you will have the autonomy to shape how the forum develops. You will take ownership of a live online service, with clear accountability for moderation standards, platform governance and overall service quality.

As an Online Communities Lead, you will make independent moderation decisions, including assessing safeguarding risks and applying proportionate escalation in complex situations. You will be comfortable holding responsibility for service-level risk, working within clear governance frameworks while acting decisively when it matters most.

You will act as product owner and primary administrator for the platform, managing configuration, permissions, workflows and continuous improvement. The Online Communities Lead will also lead and support a team of online volunteers, ensuring their wellbeing while maintaining consistent service standards.

Key Responsibilities

• Take ownership of and lead the day-to-day delivery of online peer support services
• Act as primary administrator and product owner of the community platform
• Manage moderation, safeguarding concerns and complex risk escalation
• Ensure compliance with GDPR, Online Safety Act and organisational standards
• Analyse community data to inform service development and reporting
• Grow reach and improve accessibility
• Manage external suppliers supporting the platform
• Lead, recruit and support online community volunteers
• Maintain service continuity plans and respond to incidents

About You

Essential:

• Experience managing online community platforms and tools
• Strong knowledge of GDPR and Online Safety Act requirements
• Experience handling complaints and crisis situations, including content moderation, escalation protocols
• Ability to analyse community metrics and report on impact
• Confident communicator, able to represent community voices
• Experience managing or supporting volunteers, including remote management

Desirable:

• Understanding of person-centred and accessible digital support
• Experience developing or improving online services
• Experience working with external partners or agencies
• Background in a charity or peer support environment

Hybrid working expectations: This role is home-based with occasional travel to our Northampton office

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

Lumos Foundation works to realise every child’s right to a family by transforming care systems around the world. Our vision is a world in which all children grow up in safe and loving families within supported communities.

Founded in 2005, Lumos partners with governments, civil society and young people to transform care systems globally and advocate for family-based solutions that help children thrive. We work across Europe, Africa, Latin America, Asia and the Middle East to drive systemic and sustainable change.

We are ambitious for children. Over the next 10 years, Lumos aims to help 500,000 children transition from institutional care to family-based care and prevent 10 million more from experiencing family separation. Our values of collaboration, excellence, respect, care and passion underpin everything we do.

Position

We are looking for a proactive and organised Individual Fundraising Coordinator to support the delivery of our individual giving and digital fundraising programme during a maternity cover period.

In this role, you will contribute to donor stewardship, digital fundraising campaigns, and supporter communications, helping to ensure a high-quality and consistent experience for Lumos supporters.

You will also support the delivery of prize draw campaigns, coordinating timelines, communications, and activities across internal teams and external partners. This includes supporting campaign setup, communications, and operational delivery to ensure campaigns run smoothly and effectively.

Working closely with Fundraising, Marketing & Communications, and Operations teams, you will play a key role in maintaining momentum across campaigns and day-to-day fundraising activity.

Key responsibilities include:

· Supporting donor stewardship activities, including communications and newsletters

· Coordinating digital fundraising campaigns, including the end-of-year appeal

· Supporting the delivery of prize draw campaigns, including coordination with partners and internal teams

· Drafting and editing fundraising content for email and digital channels

· Supporting campaign setup, testing, and performance tracking

· Assisting with fundraising operations, including CRM-related tasks and data management

Requirements

Essential:

· Strong written communication and copywriting skills

· Excellent organisational and coordination skills, with the ability to manage multiple priorities

· Strong attention to detail

· Experience in a fundraising, marketing or communications role

· Experience supporting campaigns or projects involving multiple stakeholders

· Ability to work collaboratively and independently within a structured environment

Desirable:

· Experience in individual giving or digital fundraising

· Familiarity with CRM or email marketing platforms (e.g. Salesforce, Pardot/MCAE)

· Understanding of donor journeys and supporter engagement

· Experience in the charity or nonprofit sector

Other Information

· Part-time role (3 days per week)

· 6-month Fixed Term Contract (maternity cover)

· Salary: £30,000–£34,000 FTE (pro-rated)

· Location: London, UK (hybrid working)

· Applicants must have the right to work in the UK

· Only shortlisted candidates will be contacted

· Closing date: Sunday 31 May, 23:55

Lumos is committed to safeguarding and promoting the welfare of children and adults at risk. All successful candidates will be subject to appropriate checks and references.

We are an equal opportunities employer and are committed to building a diverse and inclusive workplace.

Salary: £46,698 - £50,000 (London) / £42,373 - £45,675 (National) per annum

Hours: Full time

Contract: Fixed term (until November 2027)

Benefits:

· 27 days’ annual leave + statutory holidays + three closures days over the Christmas period.

· Flexible working for all staff including working from home/hybrid working, and flexitime/TOIL scheme.

· Attractive family friendly policies.

· Private healthcare cover.

· Season ticket loans.

· Employee awards, and training and development opportunities.

For more information about our benefits please visit our website.

Office locations: London or Bristol

Please note, the successful candidate will be expected to carry out two days in-person working per week on average which will include attendance at your office location.

Flexible working arrangements can be discussed and agreed with the line manager subject to role and business needs.

An exciting opportunity has arisen at the National Housing Federation (NHF) for an IT Project Manager.  The IT Project Manager will be responsible for various IT Projects around the organisation but primarily responsible for the end-to-end delivery of the new Dynamics 365 CRM platform.

The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around six million people. You can find further information about the NHF on our website. 

Interested in applying?

Please scroll down to the bottom of the page to download the full job profile and person specification for this role.

Key elements of the role:

· Responsible for the end-to-end delivery of IT projects around the organisation.

· Stakeholder and Vendor management.

· Project Budget Management.

· Project Risk Management.

The successful candidate:

The successful candidate will be able to demonstrate:

· Certification in either Prince 2, Agile or SCRUM.

· Demonstrable previous experience delivering high value projects such as CRM implementation, website re-platforming or business critical platform implementation in an SMB environment (circa upwards of £250,000).

· Experience managing internal stakeholders and managing 3rd party implementation partners.

· Ability to recognize risk affecting both project outcome and organizational impact.

· Ability to present technical risks to Board level stakeholders using non-technical terms and language.

Equality, diversity and inclusion

The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.

We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBTQ+, and would particularly welcome applications from people in these groups.

Disability confident employer

We are a disability confident employer and if you are a disabled person who meets the skills and experience we consider essential for the role, we will offer you an interview.

Please note: there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the minimum criteria for the job. In certain recruitment situations such as high-volume of applications, we may be required to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
In these circumstances the NHF will select the disabled candidates who best meet the minimum criteria for the job rather than all of those that meet the minimum criteria, as we would do for non-disabled applicants. This is in line with the Disability Confident guidelines.

We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please contact the People team with your request or to arrange a time to discuss in more detail.

Our role profile and job advert can also be requested in large print or in accessible format via this email address.

Completing our Application Form

To apply for this role, please complete our online application form. The application form includes your employment and education history plus you will be asked to answer questions in relation to your knowledge, skills and experience, why you are applying for the role and questions in relation to our values. The application form is anonymous and will not require you to upload a CV or cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.

 

Right to work in the UK/UK VISA sponsorship

You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.

 

Closing date for applications: 2 June 2026

Interview date: w/c 8 and 15 June 2026

Due to the high volume of strong applications received, we will be closing the advertisement earlier than originally scheduled.

JOB PURPOSE  

The People and Learning Manager supports the delivery and ongoing development of the organisation’s Learning & Development (L&D) approach, combining practical delivery with scope to shape and improve learning initiatives.

Working closely with the Head of People Services, the postholder will design, deliver and evaluate inclusive and impactful learning programmes that build organisational capability, support leadership development, and enhance the experience of both employees and volunteers. This role also oversees training administration for staff and volunteers, ensuring that all learning activities are well-coordinated, effectively promoted and accurately recorded to support meaningful reporting and continuous improvement. 

Alongside this, the role will contribute to the wider People agenda by embedding learning and development into core HR practices by supporting managers through coaching, contributing to employee relations matters with a developmental lens, and supporting people projects. The role works collaboratively with the People Services team to ensure a consistent and joined-up approach to people development and practices across the organisation.

MAIN DUTIES 

Learning and Development (Staff and Volunteers)  

• Design, deliver, and continuously improve the organisation’s L&D offer for staff and volunteers, aligned with organisational priorities and plans.   

• Design and deliver practical training and guidance to managers on effective people management, building capability across the organisation.  

• Identify learning needs and develop solutions, including designing and facilitating programmes, workshops, and learning resources.   

• Deliver core learning programmes, including management and leadership development, and contribute to organisation-wide learning activity.   

• Design, deliver, and evaluate volunteer training programmes, ensuring volunteers have the skills, knowledge, and confidence to carry out their roles.   

• Develop and embed initiatives such as mentoring, coaching, shadowing, and career development pathways.   

• Manage and develop the organisation’s e-learning platform and learning resources, including supporting rollout and use of the HR system learning module to improve access, tracking, and impact.   

• Ensure learning activity is effectively administered, communicated, and promoted across the organisation.   

• Work closely with the People Services team and stakeholders to identify capability needs and deliver effective learning solutions, engaging external providers where appropriate.   

• Support induction and onboarding for staff and volunteers, alongside wider workforce development (including apprenticeships, internships, and volunteer programmes).   

• Monitor and evaluate learning activity using feedback and data to drive continuous improvement.   

• Ensure all learning activity is inclusive, accessible, and aligned with EDI principles, supporting organisational values and behaviours.   

• Maintain L&D policies, processes, and resources in line with best practice, using research and insight to enhance the L&D offer.  

Wider People Responsibilities (Capability and L&D focused):  

• Using broader HR expertise to support and advise on employee relations activity, identifying opportunities for upskilling and enabling early intervention.  

• Contribute to HR policies and processes, ensuring they are supported by clear learning and guidance.   

• Support key people processes (e.g. performance reviews), ensuring they are consistent and development-focused.   

• Use people data and insights to identify capability gaps and inform targeted learning interventions.   

• Work with the wider People Services team to embed learning into organisational change, new systems, and policy updates.   

• Contribute to engagement initiatives and wider People projects to build organisational capability and performance.  

GENERAL RESPONSIBILITIES 

• Work in conjunction with your Line Manager, to support the ongoing development of the role, ensuring responsibilities remain appropriate to the needs of The Passage.   

• To attend internal and external meetings, training events and briefings as required.  

• To participate in regular supervision and annual appraisals, identifying job-related development and training needs.   

• To ensure all The Passage policies and procedures are adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality.   

• To promote and uphold The Passage’s commitment to equality, diversity and inclusion.   

• To undertake the role in a professional manner, working in accordance with the aims, values and ethos of The Passage.   

• Undertake any other duties that may be required which are commensurate with the role.  

PERSON SPECIFICATION

The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post.When completing your application form, please address criteria E1 to E6, K1 to K3 and S1 to S6 demonstrating your experience and knowledge, giving evidence of your experience and abilities. 

DESIRED EXPERIENCE 

E1 Proven success of designing, developing and delivering inclusive and engaging training resources and interventions, both face-to-face and virtually.

E2 Experience working with a range of internal and external stakeholders, building effective relationships and responding to organisational needs.  

E3 Proven experience sourcing learning and development providers and solutions  

E4 Experience using data and reporting to evaluate learning activity and inform improvements.  

E5 Experience coaching and advising managers on HR policies, processes, and people management practices from a learning and development perspective.  

E6 Experience supporting organisational change initiatives, using learning interventions to enable effective implementation. 

DESIRED KNOWLEDGE 

K1 Strong understanding of learning and development principles, including different approaches to designing engaging and effective learning. 

K2 Strong understanding of Learning Management Systems (LMS) and digital learning tools.  

K3 Sound knowledge of learning theory, instructional design and best practices in learning & development. 

DESIRED SKILS 

S1 Ability to build excellent working relationships at all levels.  

S2 Strong facilitation, presentation and written communication skills, with the ability to tailor messaging to diverse audiences. 

S3 Demonstrable ability to evaluate learning interventions, including producing and interpreting metrics and reports. 

S4 Excellent organisational skills, with the ability to manage competing priorities in a fast-paced environment.   

S5 Confident IT skills, including Microsoft Office and HR / learning systems.   

S6 Ability to work independently and collaboratively, maintaining professionalism and confidentiality.  

Elrha is a global organisation that finds solutions to complex humanitarian problems through research and innovation. 

We are looking to recruit a Research & Innovation Manager (Collaborative Partnerships) to join our Programmes team on a fixed-term basis. This is an exciting opportunity for a technically-minded professional with a passion for health research and developing collaborative research and innovation initiatives. You will be leading the scoping, co-design and coordination of the Humanitarian Health and Climate Collaborative Learning Partnerships (HHCC) and supporting the mortality estimation work. 

In this role you will provide senior oversight of multi-stakeholder partnerships, ensuring high-quality co-design, collective learning and positive partner engagement, acting as the primary operational contact for implementation partners. Contribute to the development and positioning of Elrha’s partnership frameworks and approaches under the leadership of the Head of Humanitarian Futures.

Your application will need to demonstrate: 

• Experience managing complex, multi-year research and innovation partnerships, including coordinating delivery, supporting capacity strengthening and knowledge exchange, managing risk, and ensuring high-quality outputs. 
• Strong understanding of research methods and evidence generation in humanitarian or global health contexts, with the ability to assess research quality and translate findings into practical policy or operational guidance. 
• Knowledge of localisation, equitable partnerships, and ethical research practice, including safeguarding, diversity, and inclusion considerations. 
• Excellent relationship management and stakeholder engagement skills, including experience working with donors and representing programmes externally. 
• Strong written and verbal communication skills, with the ability to produce accessible outputs for technical and non-technical audiences. 
• A postgraduate qualification in public health, international development, non-communicable diseases, or another relevant field, or equivalent professional experience. 

If you want to be part of an organisation that creates positive change in the humanitarian sector, then join us and we’ll give you every opportunity to succeed.

We offer: 

• Remote working as standard – staff can access office bases in London, Cardiff, Edinburgh and Manchester if required/ appropriate. We expect staff to attend team meetings and away days in person as required. 
• As standard we work 35 hours per week. We are also happy to discuss flexible working patterns and many of our staff work non-standard working hours. 
• Our benefits include minimum 5% employer pension contribution (3% employee contribution), life cover, organisational sick pay, family friendly pay and leave schemes; 26-day basic annual leave entitlement with incremental increase depending on length of service, opportunities for learning and development, a comprehensive Employee Assistance Programme (EAP) and retail discounts platform. 
• Please read through the Information for Candidates document for further information about working at Elrha including information about Our Values, Strategy, Benefits and Salaries. 

Note for applicants: 

• Candidates must have the independent right to work in UK, and be resident in the UK, at the time of appointment as we are unable to support visa sponsorship for this role. 
• Please read through the job description for a detailed list of requirements and ensure you complete the personal statement to explain how you feel you meet the requirements of the role and why you feel this is next career move for you. Applications without this information will not be shortlisted. 
• Elrha is an independent subsidiary of SCUK and benefits from some SCUK systems and processes. 
• We reserve the right to close the advert early should we receive a very high volume of applications. 
• We do not use recruitment agencies. 

Closing date:3rd of June 

Interview dates:16th and 17th of June 

Product Lead – HOSTHub  

(Operational Product Delivery) 

Reports to: Operations Director (Head of Delivery) 
Contract: 1.0 FTE (Temp to Perm) 
Location: Remote (UK or International) 

Role Purpose 

The Product Lead – HOSTHub is responsible for identifying, prioritising, and resolving day-to-day product challenges across HOST’s digital platform. 

HOSTHub serves as the operational backbone of the organisation, enabling delivery across finance, legal, partnerships, and hosted partner services. In this role, the Product Lead ensures the platform functions effectively in practice—by understanding user needs, surfacing issues early, and driving the design, prioritisation, and rapid delivery of solutions. 

While contributing to the longer-term product vision in collaboration with the leadership team and development partners, the primary focus remains on operational product delivery. This includes managing fortnightly sprint cycles, maintaining a dynamic and prioritised backlog, and ensuring continuous alignment between user requirements, internal processes, and platform capabilities. 

The role requires a highly hands-on individual who thrives at the intersection of users, internal teams, and developers, with the ability to translate real-world challenges into clear, actionable product decisions. 

Core Responsibilities 

1. Product Problem Identification and Prioritisation 

Lead the ongoing identification of friction points, inefficiencies, and system gaps across HOSTHub use cases, including those impacting hosted partners, funders, and internal staff workflows. 

Maintain a dynamic, prioritised backlog of product issues and enhancements, informed by user insight and operational impact. 

Work closely with delivery teams across finance, legal, partnerships, and community support to understand how the platform performs in practice and where it falls short of user needs. 

Translate operational challenges into clear, well-defined product requirements that are actionable for development teams. 

Ensure prioritisation is driven by delivery urgency, risk exposure, and opportunities for efficiency, rather than abstract feature development. 

2. Sprint Management and Delivery Execution 

Own the end-to-end delivery of the product, managing fortnightly sprint cycles. 

Set sprint priorities, create and refine tickets, and ensure all development work is well-scoped, logically sequenced, and ready for delivery. 

Collaborate directly with development contractors to run sprint planning, stand-ups (where applicable), and sprint reviews. 

Validate completed work against real user workflows before release to ensure quality and usability. 

Maintain clear visibility of progress, risks, and dependencies, escalating blockers and trade-offs to the Operations Director as needed. 

Provide bi-weekly sprint reports outlining delivered outcomes, outstanding issues, and upcoming priorities. 

3. User Engagement and Feedback Loops 

Establish continuous feedback loops with both internal users (staff teams) and external stakeholders (hosted partners and funders). 

Conduct structured user conversations to understand how systems are used in practice, not just how they were designed to be used. 

Validate proposed solutions with users prior to development where appropriate, ensuring alignment with real needs. 

Ensure user insights consistently inform backlog prioritisation and shape sprint scope. 

Maintain a clear view of user satisfaction grounded in qualitative feedback, not just survey-based metrics. 

4. Cross-Team Operational Alignment 

Act as the central point of coordination across product, delivery teams, and external developers. 

Ensure HOSTHub effectively supports real operational workflows across key service areas, including Project Hosting, Hosted Grantmaking, and Capacity Building. 

Partner closely with Finance, Legal, and Partnerships teams to align system functionality with compliance, contractual, and reporting requirements. 

Identify and resolve misalignments between team processes and platform functionality, either by adapting the system or clarifying and standardising ways of working. 

5. Development Oversight  

Manage the day-to-day relationship with the development team, ensuring requirements are clear and issues are addressed promptly. 

Ensure all development outputs are practical, functional, and aligned with real operational needs. 

Avoid over-specification and unnecessary complexity, prioritising simple, implementable solutions. 

Track defects, rework, and technical debt, incorporating them into sprint priorities where they have a meaningful operational impact. 

6. Data, Workflow, and System Effectiveness 

Ensure HOSTHub captures and delivers data that is accurate, actionable, and aligned with reporting requirements. 

Identify and implement opportunities to automate key workflows, reducing manual effort across teams. 

Partner with internal stakeholders to ensure system logic supports compliance and audit requirements in day-to-day operations. 

Maintain clear, practical documentation of key workflows and system behaviours to support effective operational use. 

7. Risk, Compliance, and System Integrity 

Work closely with the Legal Lead and Operations Director to ensure product decisions do not introduce unmanaged risk. 

Prioritise data protection, security, and system reliability as core product considerations. 

Ensure compliance requirements, including data protection and financial controls, are embedded in how the platform operates in practice. 

Take clear ownership of system incidents or failures, coordinating response and ensuring timely resolution and follow-through. 

8. Contribution to Product Direction 

Contribute to longer-term product thinking, including roadmap development and the ongoing evolution of the system. 

Provide grounded input to strategy based on observed user behaviour, operational constraints, and delivery realities. 

Ensure product direction remains focused on solutions that are practical, scalable, and genuinely valuable to users. 

Key Relationships 

Internal: Operations Director, Finance Team, Legal Lead, Partnerships Director, Community Support Team, Data Analyst, Training Lead. 

External: Developers, technical providers, hosted partners, funders. 

Performance Indicators 

Reliable delivery against sprint commitments, with a clear connection to resolved operational issues. 

Reduction in recurring user-reported problems across key workflows. 

Demonstrable improvements in system usability and efficiency for internal teams and hosted partners. 

A well-maintained backlog with clear, transparent prioritisation rationale. 

Strong alignment between platform functionality and operational delivery needs. 

Timely identification and effective resolution of system risks and critical defects. 

Required Experience 

5–8 years’ experience in hands-on product management or product delivery roles, with clear ownership of day-to-day execution. 

Proven experience managing sprint cycles and working directly with developers to deliver iterative improvements. 

Strong track record of identifying user needs and translating them into effective product solutions. 

Experience working with complex operational systems involving multiple user groups and workflows. 

Ability to operate effectively in environments with evolving and loosely defined requirements. 

Comfortable working across technical and non-technical teams, acting as a practical bridge between them. 

Familiarity with system integrations, workflow tools, and data-driven platforms (e.g. CRM systems, finance platforms automation tools) 

Strong prioritisation skills, with the ability to balance urgency, impact, and feasibility. 

Clear, structured communication style, enabling effective coordination and delivery clarity across teams. 

About The Role

We have a newly created opportunity for a Engineering Team Leader to join our fantastic Technology team at RBL.

Here at the Royal British Legion, we are currently embarking on an exciting new phase with our Customer, Technology and Change directorate. Together this team, covering Technology, Data Protection and our Transformation Management Office, takes great pride in supporting across RBL with all things technology, security, digital, data, programme management and change initiatives. It’s a great time to join as our organisation begins to drive our new 10 year strategy and ensures we are best able to continue to make a difference to our Armed Forces community now and for the future.

Based in our Product Engineering team, the new Engineering Team Leader will be responsible for leading the technical development and configuration of our core Microsoft-based platforms. This includes Microsoft 365, Dynamics 365, Power Platform (Power Apps, Power Automate, Power Pages), and Azure Integration Services.

This role will guide a multidisciplinary development team working across low-code, no-code, configuration-led delivery and API-driven integrations. It will ensure systems are reliable, scalable, secure, and aligned to our target architecture and technology strategy.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Reporting to our Head of Product Engineering, this role acts as a hands-on technical leader, providing expert engineering direction, fostering modern engineering practices, and enabling the effective adoption of Microsoft technologies to deliver high-value digital products and seamless system interoperability. Alongside the Microsoft stack it will also provide product support for critical COTS and SaaS systems.

You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings).

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

Project Manager – Community One-to-One Advocacy

We are seeking an experienced and motivated Project Manager to lead the delivery of our Community One-to-One Advocacy project across the Royal Borough of Greenwich. The successful candidate will oversee project delivery, staff management, community engagement, partnerships, compliance, and monitoring to ensure high-quality, inclusive, and person-centred advocacy services.

Key Responsibilities

• Lead and coordinate the day-to-day delivery and development of the advocacy project.
• Work closely with the CEO on project implementation, reporting, evaluation, and risk management.
• Line manage staff, consultants, and volunteers, providing supervision, training, and development support.
• Build strong partnerships with local authorities, community organisations, and stakeholders across Greenwich.
• Ensure compliance with safeguarding, GDPR, health & safety, equality, and organisational policies.
• Oversee project monitoring, data collection, reporting, and operational systems including Microsoft 365 and referral processes.
• Support outreach, volunteering, and community engagement activities to ensure services are accessible and inclusive.
• Represent the organisation at meetings, forums, and networking events.

About You

You will have:

• Experience managing community, advocacy, or charity projects.
• Strong leadership, organisational, and partnership-building skills.
• Knowledge of safeguarding, governance, and compliance requirements.
• Experience supervising staff and supporting workforce development.
• Excellent communication, reporting, and problem-solving abilities.
• Commitment to equality, inclusion, and person-centred practice.

This is an exciting opportunity to make a meaningful difference within the local community and help shape inclusive advocacy services across Greenwich.

You’ll be expected to run our eBay shop, improve performance, support other fundraising events, and help drive general fundraising activities. If you like variety and want to make a real impact, this role offers genuine scope to grow.

Key Responsibilities

1. eCommerce & Online Sales

• Own and manage the day-to-day running of our eBay shop, including listings, sales, returns, customer messaging, and performance tracking
• Create, optimise, and maintain high-quality listings across eBay and other online sales channels
• Produce clear, accurate product descriptions and strong visual content
• Maintain an organised library of listing content and assets
• Work with the team internally to ensure accurate pricing based on product specifications
• Continuously improve listings, pricing, and conversion rates to drive revenue growth
• Monitor performance, identify trends, introduce new online sales platforms to implement improvements to support growth

2. Events, Pop-Ups & Fundraising Support

• Support planning and delivery of pop-up shops and fundraising events
• Assist with setup, merchandising, and customer engagement
• Help maximise sales and donations during events
• Contribute to fundraising campaigns and applications

3. Revenue Growth & Partnerships (Reframed)

• Promote and generate sales for framing services through Reframed
• Identify cross-selling opportunities with customers and donors
• Support growth of income across both the charity and its commercial activities

4. Customer Experience & Operations

• Provide timely, professional responses to customer enquiries
• Resolve issues relating to orders, returns, and products
• Maintain strong customer satisfaction and feedback ratings
• Ensure compliance with marketplace policies and charity standards

5. Performance & Continuous Improvement

• Track sales and fundraising performance against targets
• Identify opportunities to improve efficiency, revenue, and processes
• Proactively suggest and implement new ideas to grow income
• Take ownership of improving overall shop and sales performance

What We’re Looking For

Essential Skills & Experience

• Commercially aware with proven experience managing eBay or similar eCommerce platforms
• Ability to independently run and improve online sales channels
• Strong understanding of listings, pricing, and conversion optimisation
• Excellent written communication skills (for listings and customer interaction)
• Self motivated and organised
• Positive team player, adaptable and hands on approach
• Motivated by social impact, sustainability, and community work
•  

Desirable

• Experience in a charity, fundraising, or social enterprise environment
• Knowledge of refurbished technology or resale markets