Direct jobs
Job Description: Head of Services
Reports to: Chief Executive
Location: Woking, Surrey
Hours of Work: Full time, 37.5hrs per week
Salary: £42,000 - £45,000 (DOE, pro rata)
About Us:
At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.
The Role:
We are looking for a proactive and organised Head of Services, providing full operational leadership across our Accommodation Services and Day Centre Services, ensuring safe, consistent and effective delivery across all frontline provision.
This includes:
- Direct Access Accommodation (10 beds)
- Move-on properties (14 beds)
- Day Centre Services
- Frontline staff across both services
The role holds full responsibility for day-to-day operational delivery and decision-making within services, ensuring they run safely and effectively, with only critical or strategic issues escalated to the Chief Executive.
The role also provides management oversight of property, compliance and health and safety functions delivered by the Facilities Manager and wider staff teams.
Key Responsibilities:
Service Oversight
- Provide operational leadership across both services, ensuring safe, consistent and effective delivery.
- Support and enable staff delivering day-to-day services, providing clear leadership, guidance and appropriate autonomy within agreed standards.
- Maintain service quality, structure and consistency, stepping in where required to resolve operational issues.
- Promote a collaborative, trauma-informed working culture where staff are empowered to deliver services effectively.
- Use service delivery data, client feedback and staff insight to support continuous improvement.
- Ensure accurate recording of service activity and outcomes is maintained.
Accommodation & Day Centre Services
- Provide management oversight of Direct Access Accommodation and move-on properties, ensuring safe and effective delivery.
- Ensure occupancy levels, allocations and housing processes are effectively managed by operational staff and administrative support functions.
- Maintain operational oversight of property standards, compliance systems, inspections, maintenance reporting and fire safety processes delivered by the Facilities Manager and wider staff teams.
- Ensure compliance with HMO requirements, supported housing standards and organisational procedures through monitoring and escalation where required.
- Provide leadership and support to staff responsible for housing management functions, ensuring systems are followed consistently.
Safeguarding & Risk Management
- Provide oversight of safeguarding across all services, ensuring procedures are followed consistently.
- Ensure safeguarding systems, risk assessments and incident management processes are implemented effectively.
- Monitor safeguarding activity and ensure appropriate action and escalation.
- Support staff in managing safeguarding concerns, complex needs and high-risk incidents.
- Ensure safeguarding concerns are escalated in line with organisational and statutory requirements.
Health & Safety
- Provide management oversight of health and safety across all services, ensuring safe and compliant working environments.
- Work alongside the Facilities Manager to ensure health and safety policies, risk assessments, inspections and safe systems of work are effectively implemented and maintained.
- Monitor operational health and safety activity within services, ensuring hazards, incidents and safety concerns are identified, recorded and escalated appropriately.
- Ensure safe systems of work are followed across services, including lone working procedures and site safety processes.
- Escalate serious health and safety concerns in line with organisational procedures.
Staff Leadership & Management
- Provide supportive leadership across both services, fostering a stable and positive working environment.
- Lead supervision, reflective practice and performance management conversations.
- Promote a trauma-informed approach across the team.
- Build a culture of accountability, openness and professionalism.
- Oversee recruitment, induction, training and development.
- Manage rotas and staffing levels to support service delivery and wellbeing.
- Ensure staff are supported in managing complex and challenging situations.
Reporting, Service Development & Operational Oversight
- Oversee referrals, allocations and engagement pathways across services.
- Maintain oversight of operational data, ensuring accuracy and reliability.
- Monitor service performance, demand, outcomes and operational pressures.
- Produce regular reports for the CEO covering activity, performance, risks and outcomes.
- Analyse data and feedback to identify trends and service improvement opportunities.
- Support development of effective client progression pathways.
On-Call & Operational Cover
- Participate in a Monday–Friday on-call rota.
- Respond to urgent operational incidents and staffing issues.
Professional Standards & Ways of Working
- Work in a trauma-informed, person-centred and non-judgemental way across all service delivery.
- Maintain confidentiality and comply with GDPR and organisational policies.
- Work collaboratively with partner agencies to support positive outcomes for clients
- Maintain clear and appropriate professional boundaries with clients, staff and external partners.
- Manage workload independently, prioritising competing demands effectively.
Knowledge and Skills:
Essential
- Significant experience leading frontline or community-based services delivering high‑quality, trauma‑informed emotional and practical support.
- Strong track record of supervising, developing, and supporting staff and volunteers, including performance management and professional growth.
- Demonstrable experience of safeguarding adults and/or children at risk, with confident use of safeguarding processes.
- Proven ability to oversee operational service delivery in complex or high‑pressure environments and make sound, independent decisions.
- Experience setting service aims, outcome objectives, and KPIs, and reporting performance to senior leadership, commissioners, or governance boards.
- Ability to reach, engage, and develop services for vulnerable or underserved groups.
- Experience working collaboratively with partner agencies and external stakeholders to deliver integrated support.
- Skilled in managing competing priorities while maintaining service quality and compliance.
Desirable
- Working within homelessness, supported housing or related sectors.
- Delivery of trauma-informed services.
- Involvement in service development, redesign or improvement projects
- Setting and monitoring KPIs or outcome frameworks
- Managing budgets or operational resources.
- Working with volunteers in service delivery.
Personal Attributes
- Ability to manage competing priorities under pressure.
- Resilient and confident working in complex environments.
- Commitment to supporting people experiencing homelessness.
- Positive attitude, maintains a positive attitude even in challenging situations.
- Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
- Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
- Ownership, a willingness to take ownership of tasks and projects and to be accountable for the outcomes.
- Aligned with the values and mission of York Road Project.
Benefits:
- Holiday entitlement of 25 days per annum, plus bank holidays (pro-rata)
- Pension Scheme.
- Birthday day off.
- Medicash healthcare plan,
- Flexible working and hybrid working opportunities.
Please submit a covering letter along with your CV, addressed to our CEO, Cherisse Dealtry
The client requests no contact from agencies or media sales.
Help people build confidence, gain skills and move into employment.
First Step Trust is a charity supporting adults with mental health challenges and other barriers to employment by providing real work experience, training and pathways into paid work.
We are looking for an Employment Development Worker (EDW) to join our team in Woolwich, SE18 and play a key role in helping people take the next step towards employment, training and independence.
This is a rewarding opportunity for someone passionate about employability, training and supporting individuals to overcome barriers and achieve their goals.
About the role
As an Employment Development Worker, you will:
• Build relationships with local organisations, employers and referral partners to promote our services and opportunities
• Recruit and support workforce members into work placements and training programmes
• Provide practical employment support, including CV writing, job searching and interview preparation
• Develop employer partnerships to create work placements and employment opportunities
• Support the delivery of training programmes and recognised qualifications
• Monitor progress, maintain accurate records and provide reports
• Support the day-to-day running of the project alongside colleagues and workforce members
About you
To be successful in this role, you will have:
• Experience in employment support, careers advice, training or a customer-facing support role
• Experience supporting adults facing barriers to employment
• Strong organisational and administrative skills
• Excellent communication and interpersonal skills
• The ability to motivate, support and encourage people to develop
• The ability to work independently and manage your own workload
• A team-focused approach with a commitment to achieving positive outcomes
Desirable
• Experience delivering workplace-based training
• Knowledge of the benefits system
• Full UK driving licence
Why join First Step Trust?
This is an opportunity to join an organisation that makes a real difference to people’s lives. You will play a direct role in helping individuals build confidence, gain skills and move into meaningful employment or further training.
The closing date will be 24th July, interviews to be held week commencing 27th July.
If you are passionate about supporting people and creating opportunities, we would love to hear from you.
Apply now to be part of a team that changes lives through work, training and opportunity.
“Our learning pathways treat every individual with respect, enabling independence and dignity.”



The client requests no contact from agencies or media sales.
The Role
We are looking for a Supporter Care Administrator to provide outstanding support to our donors, supporters and members of the public, ensuring every enquiry, request and complaint is handled with professionalism, care and efficiency. Based within our Help Chapter, you'll play a key role in delivering an excellent customer experience, building supporter loyalty and helping us make a positive difference for deaf children and their families.
What you'll do
- Be the first point of contact for supporter enquiries via phone and email.
- Provide exceptional customer service, resolving requests promptly and professionally.
- Investigate and respond to complaints in a timely and compassionate manner.
- Maintain accurate records, including donations, Direct Debits and Gift Aid declarations.
- Work with colleagues, fundraising agencies and suppliers to resolve complex enquiries.
- Collaborate with your team to manage workloads, share insights and continuously improve supporter experiences.
What you'll need
- Experience delivering excellent customer service to members of the public.
- Strong communication skills, with the ability to respond clearly and professionally in writing and over the phone.
- Excellent organisational and administrative skills with a keen eye for detail.
- Experience using Microsoft Office applications and CRM/database systems.
- A proactive, positive approach and the ability to work well as part of a collaborative team.
- Strong digital skills and a sound understanding of agile values & principles.
- A criminal record check / DBS disclosure (if offered the position).
What you'll get
- Home-based working with flexible hours.
- 25 days holiday - plus an additional 3 days at Christmas (& bank holidays).
- Pension (5.5% employer contribution).
- Healthcare Cashplan.
- Annual performance-based salary increase.
- Employee Assistance & Wellbeing Programmes.
What we do
The National Deaf Children's Society are the leading charity for deaf children. We give expert support on childhood deafness, raise awareness and campaign for deaf children's rights, so they have the same opportunities as everyone else.
Pre-employment checks
As part of our commitment to creating a safe and trusted environment for the children, young people and families we support, all offers of employment are subject to background checks. These include Right to Work verification, Criminal Record Disclosure, and ID and address verification.
To complete an online Right to Work check, you will need a valid UK or Irish passport, or a government share code if you are not a British citizen. If an online check is not possible, we’ll need to verify your documents in person at our London office. Please be aware that travel time and expenses for this appointment cannot be reimbursed.
Disability Confidence
We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.
The National Deaf Children’s Society is a registered charity in England and Wales no. 1016532 and in Scotland no. SC040779.
Role purpose
To lead the creation, development and optimisation of high-quality, audience-targeted content that supports marketing campaigns, strengthens brand awareness, and enhances engagement across a growing and increasingly diverse range of stakeholders.
The role will address current capacity gaps within the Marketing and Communications team by generating, repurposing and managing multimedia content that supports programme promotion, brand storytelling and organisational positioning.
Key relationships
- Marketing and Communications Manager (line manager)
- Head of Marketing and Communications (dotted line)
- Business Development department, Innovation team, QA and Standards team, Programme Delivery team
- Centres, particularly Centres of Excellence
- External stakeholders (partners, educators, young people)
- Internal staff contributing to content
Key responsibilities
Campaign Support:
- Work closely with the wider Marketing and Communications team to provide content for campaigns and central communications
- Support delivery of increased campaign volume, scale and impact
Content Optimisation and Repurposing:
- Repurpose content into multiple formats for use across channels (social, email, web, campaigns etc.)
- Ensure content is effectively reused to maximise reach and value
- Maintain a pipeline of diverse content to support audience segmentation
Content Creation and Development:
- Develop multi-format content (video, written, visual, digital) tailored to different audiences and sectors
- Generate evergreen content that can be reused and adapted across campaigns and channels
- Produce content that supports strategic content aims
Stakeholder Engagement:
- Build and manage relationships with internal and external stakeholders to generate authentic, impactful content
- Facilitate user-generated content, including youth voice and partner contributions
Insight and Continuous Improvement:
- Gather feedback from stakeholders and audiences to refine content effectiveness
- Contribute to test-and-learn approaches to improve engagement and conversion
- Monitor performance indicators such as engagement rates, CTRs and website traffic
People management responsibilities
- No direct line management responsibility
- Will support coordination of contributors (internal staff, partners, freelancers where applicable)
Skills and experience – essential
- Ability to coordinate multiple projects and deadlines
- Experience in content creation across multiple formats (digital, video, written)
- Strong copywriting and storytelling skills
- Ability to tailor content to different audiences and sectors
- Experience working with stakeholders to generate content
- Understanding of marketing and communications principles
Skills and experience – desirable
- Experience capturing content on location
- Experience with brand development and positioning
- Knowledge of content performance analytics
- Experience in education, youth, or sport sectors
Training and qualifications
- Experience in marketing, communications, media or related field
- Ongoing professional development in content, marketing or digital communications desirable
Development/career pathways for this role
- Progression into Senior Content or Campaign roles
- Development into Marketing and Communications leadership pathways
Personal qualities – for all roles in the Leadership Skills Foundation
- Self-motivated and able to work autonomously
- Customer focused
- Effective and confident communicator
- Proactive in approach and able to work on own initiative both collaboratively and independently
- Adaptable to operational requirements and willing to learn
Personal qualities – specific to this role
- Creative thinker with strong storytelling instincts
- Highly organised with attention to detail
- Curious and proactive in identifying content opportunities
- Comfortable engaging with a wide range of stakeholders
- Resilient and adaptable in a fast-paced environment
Empowering every young person to shape their future and lead their communities.



The client requests no contact from agencies or media sales.
We’re looking for a passionate, insight-driven leader to join Willen Hospice as our Head of Fundraising Development — a pivotal role at the heart of our future growth.
Working in close partnership with the Associate Director and an established Fundraising team, you will help drive the next phase of income growth, shaping innovative approaches and unlocking new opportunities across key supporter audiences.
This is a high-impact role with direct accountability for growing our Individual Giving, Legacy, and In-Memory income streams, with a collective target of £2.5 million in 2026/27.
If you’re excited by the opportunity to optimise existing programmes, unlock new opportunities, and drive the transformational growth needed to establish Willen as a market leader in the sector — we’d love to hear from you.
We provide free, compassionate care to adults in Milton Keynes and surrounding areas living with a life-limiting illness.


The client requests no contact from agencies or media sales.
Permanent | Full Time | Circa £40,000 + Excellent Benefits
Location: London
Make a Difference Every Day
For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.
As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset.
Do you want to play a part in what we do?
People are at the heart of everything we do. Together, we:
- Provide personalised support to members of the RAF Family – listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind.
- Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs.
- Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations.
- Enhance wellbeing for those who serve and have served, and their families, through mental health and emotional support, youth programmes, and restorative respite and holiday breaks.
About the Role
We are seeking an experienced fundraising professional to join our team and play a pivotal role in growing our legacy giving programme. This position will lead the delivery of integrated, multi-channel acquisition campaigns across DRTV, radio, press, and digital platforms. The successful candidate will help drive sustainable long-term growth through effective marketing, excellent supporter stewardship, and the development of innovative campaigns that inspire more people to consider leaving a gift in their Will to the RAF Benevolent Fund.
Additional Information
· Must have the right to work in the UK.
· Basic DBS check
How to Apply
Click [here] to submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.
Closing Date: Monday 20th July 2026, 5:00pm
A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.
The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Basic DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.
The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).
We are the longest-standing Royal Air Force charity, dedicated to supporting serving and former RAF personnel, and their families.
The client requests no contact from agencies or media sales.
Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.
Reporting to the area Casework Services Manager, key responsibilities will include:
- Manage casework support, providing direct support, advice and guidance to beneficiaries,
- Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs
- Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services
- Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary
- Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support
- Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).
The role is primarily homebased and will have regular travel around the South East Midlands area (Bedfordshire, Berkshire, Buckinghamshire, Hertfordshire, Northamptonshire and Oxfordshire) for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.
A valid UK Driving Licence is an essential requirement for this role. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.
Employee benefits include –
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service.
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



ob Title: Advocate
Service: Coram Voice London, Greater London and South East service areas
Contract Type: Permanent
Hours: 35 per week(open to part-time/ flexible working for the right candidate)
Salary: £27,000 - 28,000 per annum (including London Weighting) depending on experience
Location: Hybrid and flexible (a mixture of working from Coram Campus, home and meeting with young people in the community)
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About Coram Voice
Coram Voice is a national independent children’s charity which was established in 1975 and has grown to become one of the leading organisations for children and young people in the UK.
Coram Voice exists to enable and equip children and young people to hold systems to account, to challenge and support them to do their jobs properly, and to uphold the rights of children and young people to actively participate in shaping their own lives.
Coram Voice strives for a society which recognises, and willingly accepts, its responsibilities to children and young people, where the inequalities and discrimination they currently face have been eradicated. Where those children and young people are fully engaged in all decisions that are made about their lives. Where the views, needs and feelings that they express are at the core of those decisions.
Our Advocacy services
We provide advocacy direct to children and young people in a variety of situations. Advocates around the country support children and young people to get their voice heard in decisions about their lives. This may be through the telephone Helpline or through an advocate working directly with a child, for instance, to support them at a review meeting or to help them make a complaint about their care. Coram Voice provides visiting advocacy services to most of the secure units nationally, to Secure Training Centres, Juvenile Young Offender Institutions, psychiatric hospitals, residential special schools and children’s homes.
About the Role
We are looking for an Advocate to join our team in London. We are seeking applicants who have transferable skills, a willingness to learn, a desire to promote the rights of children and young people or already have an IAP City and Guilds Level 3 or IAQ City and Guilds Level 4 in Advocacy.
You will work directly with children and young people in, and on the edges, of care, providing them with advocacy support in the community and a variety of settings.
You will empower and support them to ensure their voices are heard within decision–making processes that effect their lives.
You will be a capable ambassador for Coram Voice with the ability to engage effectively with professionals, carers, other stakeholders and most importantly children and young people.
If you have the necessary experience and skills and a commitment to promoting the rights of young people, we would like to hear from you.
What you will receive
We wish to reward and recognise the valuable contributions our staff make to the organisation and offer an attractive benefits package to do so. Coram Voice benefits package includes a competitive salary, a matched pension scheme up to 5% of salary, generous leave entitlements of up to 25 days’ annual leave, increasing with years of service, and an additional 3 days paid leave between Christmas and New Year. We offer a supportive work environment fostering a good work/home life balance and a suite of family friendly policies which promote employee wellbeing.
You will get a genuine opportunity to make a difference every day.
Recruitment process
Our Children’s Rights Managers will undertake shortlisting. Successful candidates will be invited for interview. The interview process comprises of a written exercise and a panel interview. Successful candidates will have a further one to one interview with an independent Warner consultant in accordance within Warner recommendations. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process.
Returning your application:
- We cannot accept general CVs.
- When completing your application form, please address the essential criteria in the person specification and demonstrate how you meet it.
- Applications will not be considered if incomplete.
- If you are a current Coram Voice employee you may submit a supporting statement only, addressing the person specification requirements for the post.
Closing date: 2nd August 2026 @ 11.59pm
Interview date: Interviews are likely to take place on the week beginning 10 August 2026
General consideration for applications:
- DBS checks: all posts are subject to an enhanced Disclosure and Barring check.
- Training: All successful candidates are required to complete our compulsory training programme which includes training in Advocacy (Advocacy in Action), Safeguarding, and Diversity.
- Conflict of interest: the independence of the service is important to Coram Voice. Prospective applicants need to raise any other potential conflicts of interest when initially contacting Coram Voice about this post.
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neurodiversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
We are a leading children’s rights organisation. We champion the rights of children and get young voices heard in decisions that matter to them.
The client requests no contact from agencies or media sales.
Shaftesbury is a national disability charity that supports more than 4,000 children, young people and adults with a disability every year to live a life that truly adds up for them. That is at the heart of everything they do.
Their vision ‘all together better for disability’, is about working alongside the people they support so they can participate, contribute and be valued for who they are.
Their work is spearheaded by 1,500+ dedicated staff and volunteers who deliver a wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland, around the clock.
To achieve their vision, they are looking for an Individual Giving Manager with a focus on acquisition to work alongside the Head of Individual Giving across regular gifts, appeals, lottery, raffle and other new products.
The Individual Giving Manager drives the recruitment of new supporters and supports the stewardship of warm audience, generating sustainable income for Shaftesbury. The proportion of acquisition focus v retention focus is likely around 70/30.
This role focuses on maximising long-term value through innovative and impactful multichannel campaigns including reactivating lapsed supporters, optimising supporter conversion and delivering engaging onboarding experiences. The Individual Giving Manager will work on growing regular giving, cash and gaming pipelines and manage exciting projects which could include digital, DRTV, face-to- face, telemarketing, direct mail and radio. The role will provide assistance to the Head of Individual Giving with all retention activity, including cash appeals and newsletters.
Shaftesbury is happy to consider fundraisers or officer level candidates looking to step up into their first manager level role. At present this role doesn’t line manage, so management experience is not necessary. The successful candidate will be able to demonstrate an enthusiasm for fundraising, supporter journeys and creative thinking and may have experience within a UK based charity in either IG and legacies, community fundraising, corporate or philanthropy.
This role is hybrid, with 4 days per month on average at either the Gateshead office or London office. The one role is being advertised twice to ensure candidates from both geographic locations see the role within their search remit and feel able to apply.
Application notes
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
To progress your application, please contact THINK Recruitment using the information in the Candidate Pack to organise an informal screening call. Please note, we cannot progress candidates through to longlist without speaking with them, so please ensure you leave enough time to organise a screening call before the role closes.
If you need assistance with downloading the pack, please send an email to THINK and our team will support you.
Closing date for applications: Midnight Sunday 12th July
Stage 1 interviews are likely to be held on Tuesday 21st July and Stage 2 on Tuesday 28th or Friday 31st July.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
Join our Wandsworth accommodation service as a Day Concierge and be right at the centre of the day-to-day running of the building. This is hands-on, front-of-house work where you’ll be the first face people see and the steady presence that keeps things running smoothly. From managing access and responding to day-to-day issues, to working with colleagues, contractors and partner agencies, you’ll play a key role in creating a safe, calm and well-run environment where people can begin to settle and move forward.
You’ll be working alongside people experiencing homelessness and multiple disadvantage, building professional, respectful relationships while maintaining clear boundaries. It’s a role that blends practical problem-solving with people skills; no two days are the same, and your ability to stay organised, observant and approachable will make a real difference to how the service feels and functions.
At Single Homeless Project (SHP), this role is a strong starting point if you’re looking to build a career in the sector. You’ll gain exposure to frontline services, develop confidence in managing a busy environment and be supported to grow your skills and progress in a way that works for you.
The working rota for this role is 25 hours per week 8am - 4:45pm Wednesday, Thursday and Friday.
About you:
- You’re friendly and approachable, confident speaking to a range of people and making them feel welcome
- You’ve got a natural sense of responsibility and can stay calm and professional in a busy environment
- You’re willing to learn, open to feedback and ready to build your skills in a frontline service
- You’re organised and practical, able to manage day-to-day tasks and respond to issues as they come up
- You take pride in your work and are happy to help keep the service safe, tidy and running smoothly
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Applications will be reviewed on an ongoing basis, with suitable candidates invited to interview online as they are identified. Please submit your application as soon as possible as we reserve the right to close the advert once an appointable candidate is identified.
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Context
At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.
Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.
Our aim is to empower and enhance the lives of people in Greater Manchester.
We currently work in four Greater Manchester authorities, Manchester, Rochdale, Salford and Stockport.
Job Summary
The role of the Outreach & Development Worker is to ensure carers of all ages and backgrounds are aware of their rights and know how to receive support from Gaddum and other services they need at the right time for them.
The job holder will provide outreach & support sessions, deliver groups and events for carers and other relevant partners across Salford. Creating exciting new opportunities for carers through networking and building partnerships.
Job Purpose
The role will focus on the outreach provision, being based in different locations across Salford including hospitals, community venues, mental health settings and others accessed by people with caring responsibilities. The role will include supporting the continued development of the service, assisting with the creation of resources and training. The role will also support our involvement offer; ensuring carers are at the forefront of service change and service delivery.
Main Duties and Responsibilities
Day to day duties:
· Facilitate carers drop-ins in venues across Salford, including but not limited to hospital sites (both on wards and public areas), community venues (such as Gateways) and high footfall locations.
· Provide one-off, solution-focussed appointments to address the immediate needs of carers identified in the community or at the point of referral.
· Create networking opportunities throughout all wards of Salford to publicise the service and build/ maintain relevant partnerships.
· Complete Statutory Carers Assessments.
· To be able to travel to various locations in Salford, at times multiple locations per day – often carrying service promotional materials. Salford is a large city covering 37 sq. miles.
Weekly/ monthly duties:
· To work alongside student social workers on placement, providing mentoring, guidance, and shadowing opportunities as appropriate.
· Create and run exciting events and support groups for carers, organisations and stakeholders to attend.
· Create and deliver service presentations aimed at carers, to communicate the support and opportunities available from the service.
· Create and deliver service presentations aimed at community groups, educational bodies and organisations to raise awareness of how to identify and support carers, and to increase the visibility of the service.
· Develop ways to identify carers across Salford and let them know about support available to them and their needs.
· Invite Carers to be involved with the service and help us to coproduce/ codesign our service offer.
· Get to know Salford’s diverse communities and organisations, providing culturally appropriate information and support.
· Promote Carers Rights to carers, Salford’s communities and relevant organisations.
· Maintain a clear record of work completed by note taking and recording on our recording system.
· To meet regularly with line manager for supervision.
This role is subject to an Enhanced DBS Check.
The post-holder will be required to undertake other tasks as reasonably directed by Management and Senior Management Team, which will usually be commensurate with the skills and experience of the post-holder.
All staff are expected to work within all Gaddum policies and procedures.
Our vision is for every individual and community we walk alongside to have equitable health, wealth and self.
The client requests no contact from agencies or media sales.
Salary: £35,500–£39,587 per annum
Contract: Permanent
Location: London – Hybrid (3 days in Barnet, 2 days from home)
Closing date: ASAP – interviewing on a rolling basis
Benefits: 27 days annual leave (rising to 30), enhanced parental leave, matched pension up to 6%, flexible working, season ticket loan, subsidised café, employee assistance programme, Blue Light Card discounts and more.
We are delighted to be working with a leading charity to recruit a Supporter Engagement Manager into their growing Public Fundraising team. This is a pivotal role where you’ll lead on delivering and developing the Individual Giving programme, driving both supporter acquisition and retention across a range of channels including digital campaigns, lottery, appeals, and events.
You’ll play a key role in shaping supporter engagement strategy, managing budgets and performance, and working collaboratively across the organisation to grow sustainable income. This is an exciting opportunity to join an outstanding-rated charity and make a tangible difference to the lives of seriously unwell children and their families.
To be successful as the Supporter Engagement Manager, you will need:
- Demonstrable experience delivering successful Individual Giving and supporter stewardship programmes
- Experience planning and executing digital fundraising campaigns (acquisition and/or retention)
- Strong experience managing budgets and analysing performance
- Excellent organisational skills and experience working with CRM systems and supporter segmentation
If you would like to discuss this role with us, please contact us and quote reference 3010EI.
Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector; you can read more about our commitment to diversity here: www.ashbyjenkinsrecruitment.co.uk/our-commitment-to-diversity/
We take a relationship-led approach to recruitment in the charity sector and partner with you as a leading charity recruitment agency.
If enough applications are received, the charity reserves the right to end the application period sooner.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Carers Manchester Contact Point Helpline Worker
Responsible to: Carers Manchester Contact Point Co-ordinator
Accountable to: Assistant Head of Operations
Reporting to: Carers Manchester Contact Point Co-ordinator
Salary: £24,900 per annum
Hours: 35 Hours
Location: Hybrid working from home/ Greenfish, Oldham Street, Manchester. Dependant on the service requirements.
Context
At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.
Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.
Our aim is to empower and enhance the lives of people in Greater Manchester. We currently work in five Greater Manchester authorities, Bury, Manchester, Rochdale, Salford and Stockport.
Job Purpose
Carers Manchester Contact Point (CMCP) is the first point of contact for unpaid carers seeking information, advice and support to help them with their caring role.
The service delivers a free confidential helpline for carers Monday to Friday. Helpline opening times are subject to change, based on the needs and requirements of carers using the service.
The aim of this role is to be part of a team providing a comprehensive information, advice and support to carers in Manchester. The post holder will work alongside colleagues from Gaddum and potentially other organisations to be the first contact in a busy service providing advice via a telephone advice line and managing referrals made through digital sources. They will provide information and advice and refer more complex issues to the appropriate agencies delivering the Manchester Carers Pathway.
Key responsibilities
Advice giving
· Answering telephone calls into a central helpline offering support and guidance to unpaid carers in Manchester.
· Provide relevant and meaningful support and information to unpaid carers utilising internal and external resources.
· Inform carers about carers assessments and refer where necessary.
· Inform carers about emergency grants available and refer where necessary.
· Ensure all advice and support given is delivered in a timely manner to suit the needs of carers calling the helpline whilst balancing waiting callers.
Follow-up support
· Refer unpaid carers to local services to access local and culturally appropriate support in their area.
· Refer carers to Adult Social Care for Carers Assessments to discuss and improve their caring situation.
· Signpost carers to relevant services in Manchester suited to their individual need.
· Complete relevant grant applications for carers using the service where needed.
· Use Carers Manchester Contact Point and other reliable and accurate resources to find, interpret and communicate relevant information to carers
· Research and explore options and implications so that carers can make informed decisions.
· Write and maintain detailed case records for all casework completed.
· Collect required data for statistical monitoring and report preparation.
· Complete the required training to comply with quality assurance processes.
This role is subject to an Enhanced DBS Check.
The post-holder will be required to undertake other tasks as reasonably directed by the CMCP Coordinator, which will usually be commensurate with the skills and experience of the post-holder.
All staff are expected to work within all of Gaddum’s policies and procedures as they relate to delivery of the CMCP.
Our vision is for every individual and community we walk alongside to have equitable health, wealth and self.
The client requests no contact from agencies or media sales.
For over 50 years, SIA has supported people affected by spinal cord injury to live full and independent lives.
We are looking for a Finance Coordinator to play a key role in keeping our finance function running accurately, efficiently and smoothly, helping us make every pound count for the people we support.
Finance Coordinator
Contract: Permanent
Hours: Part-time, 21 hours per week
Location: SIA House, Milton Keynes, MK6. We offer hybrid working, with the expectation of three days per week in the office (pro-rated for part-time employees).
Salary: £36,090 per annum, pro rata
Thank you for your interest in joining our special charity!
About Us
The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.
Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.
About the Role
Reporting to the Finance Manager, you will take the lead on day-to-day finance administration and processing across SIA and its subsidiaries, from purchase invoices and bank reconciliations to payroll preparation and credit control. You will also help drive improvements to our finance systems and processes, and act as a first point of contact for finance queries from colleagues across the organisation.
This is a great opportunity for an experienced finance professional who enjoys ownership of a varied workload, likes solving problems, and wants their work to have a direct, visible impact on a charity's mission.
What you will be doing
- Leading on core finance processing: purchase invoices, credit cards, expenses, income, journals, supplier payments and petty cash.
- Preparing monthly bank reconciliations and balance sheet control account reconciliations.
- Leading the production and monitoring of the aged debtors report, working with colleagues to chase overdue accounts.
- Preparing and submitting payroll information to our outsourced payroll provider, and resolving payroll queries.
- Supporting year-end accounts preparation and liaising with auditors.
- Contributing to finance and CRM systems development, and leading finance systems induction and training for staff.
- Helping to shape and update finance policies and procedures.
What we are looking for
- Proven experience supporting a finance function in an SME or charity.
- Strong numeracy, attention to detail, and experience with purchase ledger, sales ledger, bank reconciliations and month-end processes.
- Confidence working with finance systems, and comfortable adopting new digital tools (experience with Microsoft Dynamics Business Central, Continia or Jet Reporting is a plus).
- AAT qualified, or actively studying towards AAT, is desirable.
- A clear communicator who can explain financial information to colleagues at all levels.
- Someone who shares our values, works well collaboratively, and takes pride in getting things right.
Why join us
- 28 days' annual leave (pro rata) plus bank holidays, rising to 30 (pro rata) after two years
- Group pension scheme with 6% employer contribution
- Group life assurance and healthcare cash plan
- Employee Assistance Programme and discounted gym membership
- Employee volunteer days
- Free car parking at SIA House
- Genuine investment in your development, with a dedicated budget for training and growth
- Hybrid working, with three days a week based at SIA House, Milton Keynes (pro rata).
This post will play a critical role in achieving our ambitions. We hope that the role inspires you and we look forward to receiving your application.
Closing date: 9am, Wednesday 22 July 2026.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.
We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.
No agencies please.
Shaftesbury is a national disability charity that supports more than 4,000 children, young people and adults with a disability every year to live a life that truly adds up for them. That is at the heart of everything they do.
Their vision ‘all together better for disability’, is about working alongside the people they support so they can participate, contribute and be valued for who they are.
Their work is spearheaded by 1,500+ dedicated staff and volunteers who deliver a wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland, around the clock.
To achieve their vision, they are looking for an Individual Giving Manager with a focus on acquisition to work alongside the Head of Individual Giving across regular gifts, appeals, lottery, raffle and other new products.
The Individual Giving Manager drives the recruitment of new supporters and supports the stewardship of warm audience, generating sustainable income for Shaftesbury. The proportion of acquisition focus v retention focus is likely around 70/30.
This role focuses on maximising long-term value through innovative and impactful multichannel campaigns including reactivating lapsed supporters, optimising supporter conversion and delivering engaging onboarding experiences. The Individual Giving Manager will work on growing regular giving, cash and gaming pipelines and manage exciting projects which could include digital, DRTV, face-to- face, telemarketing, direct mail and radio. The role will provide assistance to the Head of Individual Giving with all retention activity, including cash appeals and newsletters.
Shaftesbury is happy to consider fundraisers or officer level candidates looking to step up into their first manager level role. At present this role doesn’t line manage, so management experience is not necessary. The successful candidate will be able to demonstrate an enthusiasm for fundraising, supporter journeys and creative thinking and may have experience within a UK based charity in either IG and legacies, community fundraising, corporate or philanthropy.
This role is hybrid, with 4 days per month on average at either the Gateshead office or London office. The one role is being advertised twice to ensure candidates from both geographic locations see the role within their search remit and feel able to apply.
Application notes
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
To progress your application, please contact THINK Recruitment using the information in the Candidate Pack to organise an informal screening call. Please note, we cannot progress candidates through to longlist without speaking with them, so please ensure you leave enough time to organise a screening call before the role closes.
If you need assistance with downloading the pack, please send an email to THINK and our team will support you.
Closing date for applications: Midnight Sunday 12th July
Stage 1 interviews are likely to be held on Tuesday 21st July and Stage 2 on Tuesday 28th or Friday 31st July.