Event manager volunteer volunteer jobs in New malden, surrey

Job Title: Commercial Marketing Assistant

Duration: Permanent

Hours: 36 hours per week

Salary: £29,000 per annum, plus pension and benefits

Location: Homebased, with a willingness to travel to CCT’s office in Northampton when required

Overall job purpose

This role presents an excellent opportunity for a motivated early‑career marketing professional with a strong interest in culture and heritage.

As we continue to diversify and grow our commercial revenue streams, we are seeking a proactive Commercial Marketing Assistant to support the promotion of key income‑generating initiatives. These include Champing (unique overnight stays in historic churches), filming, venue hire, and an expanding portfolio of leased or licensed properties. The role also offers scope to contribute to new commercial opportunities in the future.

Working within the Initiatives and Partnerships Team and alongside the Communications Team, the role supports marketing activity across a broad range of commercial initiatives, including Champing, filming, venue hire and regional commercial activities.

The postholder will develop marketing content, manage commercial marketing channels, support campaigns and respond to enquiries to help grow audiences and revenue.

The role also contributes to research, reporting and operational support for commercial activity.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.               

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 9am on Sunday 10 May 2026.

The interviews will take place in Northampton on  Thursday 28 May 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

 All successful applicants will be subject to a basic DBS, credit check, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Main Purpose of the Job
Engagement involves motivating residents to participate in physical, intellectual, or social activities to enhance their overall wellbeing.

• Deliver a resident-centred, integrated engagement programme within a designated residential or nursing household.

• Develop and lead personalised engagement plans tailored to each resident.

• Collaborate with healthcare workers, nurses, therapy staff, engagement leads, and volunteers to implement plans effectively.

• Support group activities, events, and outings that bring residents together across households.

Equal Opportunities
Nightingale Hammerson is committed to equality of opportunity in both service delivery and employment. All team members are expected to promote this in their work.

Health and Safety
All staff are responsible for maintaining their own health and safety and exercising reasonable care in their duties.

Values
All team members are expected to uphold: Compassion, Respect, Excellence, Dignity, Integrity, and Teamwork.

Key Responsibilities

Leadership

• Act as a role model in delivering person-centred engagement.

• Lead and support individual and group activities, including end-of-life engagement.

Engagement Planning

• Create, implement, and regularly review individual engagement plans.

• Work with therapy teams to align activities with residents’ needs, preferences, and histories.

• Maintain accurate records and update plans monthly.

• Promote and embed person-centred care through coaching and guidance.

• Monitor and evaluate the impact of engagement activities.

• Ensure inclusion of Jewish cultural elements, including Shabbat and festivals.

Management & Administration

• Ensure resources are available for effective engagement delivery.

• Manage risks in line with organisational policies and maintain risk records.

• Follow health and safety procedures at all times.

Relationship-Centred Care

Team

• Work closely with care teams and managers.

• Attend meetings and contribute to multidisciplinary discussions.

Families

• Involve families in engagement planning and attend relatives’ meetings.

Volunteers

• Support and supervise volunteers to enhance engagement delivery.

Flexibility

• Adapt activities to meet residents’ needs, including occasional evenings and weekends.

Other Duties

• Stay updated on best practice in engagement and activities.

• Contribute to organisational development and research initiatives.

• Undertake additional duties as required.

If you want, I can also compress the person specification section in the same style.

As the Interim Director of Services, you will join our Leadership Team as the driving force behind our service delivery and performance, cultivating an inclusive and supportive culture.

The successful candidate will bring strong operational leadership and a deep understanding of mental health services. They will be committed to building trusted, empowered teams and strengthening authentic partnerships that reflect the diversity and needs of our local communities.

The Interim Director of Services will have overall responsibility for the strategic oversight and operational management of MindTHNR services, ensuring services are user-led, safe, evidence-based, and sustainable. Working as part of the Leadership Team and reporting directly to the Chief Executive, you will champion the internal culture at MindTHNR, specifically driving forward our commitment to being a truly anti-discriminatory and inclusive organisation and creating space for honest conversations and feedback.

We are looking for a candidate who has demonstrable experience in a senior operations role and is excited by the challenge of leading high-impact and successful operations teams.

Who we are

Every year, thousands of people in the UK face court alone. Often through no choice of their own, people must represent themselves at a moment that could have life-changing outcomes. This includes loss of access to children or homelessness. At the same time, people facing court alone may find themselves up against a party with legal representation. They are instantly at a disadvantage and overwhelmed by the enormity of the challenges they are up against. We supported unrepresented litigants in the civil and family courts in England and Wales over 45,000 times last year.

We provide a safe space with volunteers who listen to each client’s individual story. Last year, over 1000 volunteers helped people to get their thoughts in order, problem-solve and decide next steps, source relevant and reliable legal information, explain complex procedures, complete court forms, and clearly present statements.

At a time when legal support is increasingly limited, we have a vision that no one should have to face court alone.

To make this vision a reality, we have a focused communications strategy to ensure the charity has the brand, reach and impact it needs to connect with unrepresented court users and engage supporters.

Who we're looking for

Ambitious, professional, committed and friendly. That describes us. If it also describes you and you have a passion for designing and iplementing volunteer training programmes, then we’re keen to hear from you.

We’re looking for a Triage Project Lead to join our team on a 6-month contract. You’ll be leading on a project to improve the way in which we triage our clients across our services, with a focus on supporting survivors of domestic abuse better, by enabling our volunteers to identify them earlier in the process and respond accordingly, incorporating a trauma-informed approach.

The role

The Triage Project Lead will be based in the service department, and you’ll be supported by the Head of Service Delivery. 

We’re open to applications from professionals with experience of designing and implementing effective traiging processes who are able to work remotely, and undertake some travel to our offices across England and Wales.

To apply, please send your CV and a cover letter about why you're the right person for the role via Charity Job.

Please note, that we have two roles advertised, both of which are short-term contracts and could be held by the same person, running the projects consecutively. You may wish to apply for both positions, and if that is the case please only complete one application, detailing clearly in the application that you are applying for both roles.

Would you like to join an effective and encouraging team that helps people who are homeless find housing? You will be making a tangible difference every day. 

HOPE worldwide provides a compassionate, person-centred housing service ‘Two Step’ that helps people find and sustain accommodation in the private rented sector and in supported housing. 

The team spirit, opportunities for staff development, and the way that staff live out Christian values were instrumental in HOPE worldwide being awarded Investors in People Gold Accreditation.

The nature of the work will require someone who is resilient, quick to learn and is a good team player. Full training and regular support will be provided. 

Relevant experience is desirable but not essential.

Salary: £29,000 – £32,000 per annum

Working hours: Full-time (37.5 hours per week - hybrid role: can work up to 2 days from home by arrangement)

Annual leave and benefits: 25 days annual leave plus Bank Holidays, 5% pension contribution, Employee Assistance Programme.

Requirements - this job is for you if you:

• Have good written and oral communication skills in English and can liaise with external agencies in a professional manner 
• Can communicate compassionately and build trust to help people navigate challenging circumstances
• Have good IT literacy and organisational skills
• Can take initiative as a member of a team
• Can work under emotional pressure and respond to stressful situations professionally and with integrity

What will you do in the role?

• Assess client needs and suitability for accommodation in the private rented sector and/or supported housing via in-person meetings 
• Provide advice, guidance and support over the phone, in person, and via email to clients and stakeholders
• Arrange viewings of suitable properties with clients and liaise with agents and landlords
• Make referrals to hostels and supported housing
• Assist clients to access grants and with benefit claims
• Support clients with issues such as rent payments, liaising with landlords and dealing with neighbours
• Update client records and referrers using our CRM system, In-Form.
• Work with the team to keep improving the service

Desirable Experience and skills:

At HOPE worldwide, we value both lived and learnt experience. The following skills and experience would be helpful but if you don't have them, rest assured that we value attitude and willingness to learn, not just experience and skills:

• Working within a team of professional staff
• Successfully building relationships with a variety of stakeholders
• Experience of working with a charity/third sector organisation
• Working or serving within an organisation with a Christian ethos
• Supporting people to resolve issues with benefit claims
• Personal experience of overcoming homelessness or disadvantage
• Supporting people to access or sustain accommodation 

Equal Opportunities:

HOPE worldwide is an equal opportunities employer. We are committed to ensuring that our workplace is free from discrimination within the framework of the Equality Act 2010.

We welcome applications from candidates of all backgrounds. Candidates will require Right to Work in the UK.

Please note that our office is in Angel, Islington and is up two flights of stairs with no lift. The requirements of job applicants and existing members of staff who have a disability will be reviewed to ensure that, wherever possible, reasonable adjustments are made to enable them to enter into or remain in employment with us. 

DBS checks:

Due to the nature of the role, a criminal record check is required before a final job offer is made.

How to apply:

Please submit a CV and cover letter outlining your motivation, skills and experience.

We know that there will be strong candidates who will not fit all the criteria, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

Shortlisted applicants will be invited to in-person interviews at HOPE worldwide’s office in Islington.

We look forward to hearing from you!

Situated within beautiful gardens and grounds, the Royal Hospital for Neuro-disability (RHN) is a leading national centre of excellence and one of the longest-running charities and independent hospitals in the UK.

Set in a stunning Grade II listed Victorian building, the RHN provides adult person-centred services across the entire care pathway—from post-acute rehabilitation to end-of-life care—for people with complex neuro-disabilities and their families. Underpinned by a strong research and education framework, the RHN is more than a hospital; it is a vibrant community where residents engage in music, art, and holistic support to achieve the best possible quality of life. 

Department: Fundraising
Salary range: £32,500 per annum (£13,000 pro rata)
Hours of work: 14.4 hours per week (2 days)
Contract Type: Permanent
Location: Putney, Southwest London

Summary of Position

We are looking for an enthusiastic fundraiser to join our small, friendly team in a part-time role.

This is a blended role covering both community and corporate fundraising, supporting events, building relationships, and helping to grow income and awareness for the Royal Hospital for Neuro-disability. You will work closely with the Community Fundraising Manager and Officer to deliver a varied programme of fundraising activities.

This role is ideal for someone with fundraising experience looking for a flexible, part-time opportunity.

Main Objectives of the Role

• Support the delivery of community and corporate fundraising activities
• Build and maintain relationships with supporters and partners
• Provide excellent supporter care and maximise fundraising income
• Contribute to the growth and development of fundraising opportunities

Key Responsibilities

• Support delivery of fundraising events including community, corporate, and challenge events
• Recruit and steward participants for fundraising activities
• Act as first point of contact for supporters, delivering high-quality engagement
• Build relationships with new community groups and corporate partners
• Support volunteers and third-party fundraising events
• Work with Communications to promote fundraising activities
• Create content for marketing and publicity materials

Experience

Essential

• Minimum 2 years’ fundraising experience
• Strong communication, networking, and relationship-building skills
• Good organisational and time management skills
• Confident writing promotional and marketing content
• Ability to work independently and as part of a team
• Confident speaking to groups and representing the organisation
• Comfortable working in a healthcare environment

Desirable

• Experience in both community and corporate fundraising
• Full UK driving licence and access to a car

Why the Royal Hospital for Neuro-disability is a great place to work:

• Generous Annual Leave entitlement

• Free counselling and therapy sessions and other mental wellbeing support through our partner CIC Wellbeing 

• Get involved in our free on-site wellbeing programs, including weekly yoga, and monthly pottery club (we are the UK’s only hospital with its own kiln)!

• Draw down a percentage of your monthly wages a few weeks early to help with unexpected costs.

• Financial support services such as low-interest loans and help with savings accounts through our partnership with London Capital Credit Union.

• Join our wellbeing networks to connect with people in our hospital; we have a Pride network, Women’s network, and our Race Equality network. We also have heritage events to celebrate the diversity of our workforce – most recently we had a South East Asian celebration.

• Free on-site parking (rare in London!)

• More benefits: Cycle2Work scheme, tech purchase support scheme, Blue Light Card discounts, and more.

Please note, to be eligible to apply for this role, you must have the Right to Work in the UK. We are unable to offer sponsorship to applicants currently.

RHN is a care provider for vulnerable patients at extreme risk. In consequence, safeguarding patients will always be our highest priority.

RHN is proud to be a diverse and inclusive employer that respects and values the differences of our people to achieve their full potential. If you require any reasonable adjustments throughout the recruitment process, please do not hesitate to contact our Resourcing Team

The RHN recognise the importance in addressing environmental sustainability and we strive to contribute to reducing our carbon footprint.

We are proud to be Disability Confident Employer and we are committed to building a diverse and inclusive workplace. We encourage applications from disabled people and will make reasonable adjustments to support you through the recruitment process and in the workplace.

We reserve the right to close this advert earlier than the advertised closing date if a sufficient response is received.

The Talent Set are delighted to be partnering with East End Community Foundation (EECF) to recruit a Grants Officer to join their Grants and Programmes team.

This is an exciting opportunity to play a hands-on role in delivering accessible, high-quality grant programmes that support vital community-based projects across East London. With over £1.6m distributed annually and ambitions to grow year on year, the Grants Officer will be instrumental in ensuring funding reaches organisations making a real difference locally.

Working as part of a small, busy team, the postholder will provide advice and guidance to applicants, assess funding applications, manage grant portfolios, and monitor the impact of funded work. This role would suit someone with experience in grant making or fundraising, or someone looking to build a career within charitable grant making.

Key Responsibilities
 

• Support the delivery and day-to-day management of grants programmes, from application through to monitoring and reporting
• Provide guidance and support to grant applicants and funded organisations
• Assess funding applications and contribute to funding recommendations
• Manage accurate records and monitoring information using internal systems
• Build positive relationships with community organisations, partners, and internal stakeholders

Person Specification
 

• Experience or interest in grants management, fundraising, or the voluntary/community sector
• Strong organisational skills with the ability to manage multiple tasks and deadlines
• Excellent attention to detail and ability to assess and summarise information clearly
• Confident written and verbal communicator, comfortable engaging with diverse audiences
• A collaborative, proactive approach with the ability to work independently when required

What’s on Offer

Salary: £30,000 – £32,000 (depending on experience)
Contract: Full time, 35 hours per week
Location: Hybrid working (East London office and home-based)
Annual Leave: 23 days plus public holidays
Pension: 5.5% employer contribution with no qualifying period

How to Apply

To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity

The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
 

Salary: £44,766–£48,225 (incl. LW) / £40,662–£44,121 (w/o LW)
Contract: Fixed-term, 12 months (maternity cover), starting April 2026
Location: UK – Home/Hybrid, with at least 40% of time in the London Office

CAFOD is seeking an Evidence and Learning Advisor to support International Programmes (IP) during a period of maternity cover. The role plays a key part in embedding evidence and learning within CAFOD’s Integral Ecology Programme Model (IEPM), which underpins delivery of our strategic framework, Our Common Home.

Working within the Programme Quality Support Team and reporting to the Programme Quality Lead, the postholder will cultivate a strong culture of evidence-based reflection and adaptation across programmes. The role involves primarily distance-based working, with some potential for international travel.

Key Responsibilities

• Coordinate core learning processes, including programme deep dives and the Annual Review and Adaptation (ARA).
• Lead the update of International Programmes’ Monitoring, Evaluation and Learning (MEL) approach, ensuring alignment with the IEPM and reporting needs.
• Provide technical MEL advice and capacity support to programme teams and partners, including contributions to reviews, evaluations and institutional fundraising work.
• Facilitate cross-regional and cross-thematic learning, producing practical knowledge products for internal and external use.
• Support learning-focused events, communications, and engagement with external networks, donors and peers.

Person Specification

• Proven experience in evidencing and learning within development and humanitarian programmes, particularly partnership-based models.
• Experience working across multiple themes and regions, with an ability to communicate complex learning clearly.
• Strong skills in developing guidance, tools, systems and training, and in coaching to build capability.
• Experience supporting institutional fundraising processes and synthesising learning for varied audiences.
• Desirable: relevant academic background; additional languages (Arabic, French, Portuguese or Spanish); experience engaging with academia, donors or sector networks.

CAFOD is a welcoming, supportive workplace committed to a safe, inclusive culture where everyone is respected. CAFOD will make reasonable adjustments at every stage of the recruitment process to ensure candidates with disabilities or individual needs are fully supported.

Safeguarding for Children and Vulnerable Adults

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures.

Click to apply to view full job description

Programme Coordinator

Liverpool or London 

Liverpool £27,962 | London £30,962

Working hours – full time (35 hours a week) - you’ll agree your working pattern with your manager (core working hours are 10:00 - 16:00).

Location – Liverpool or London, hybrid homeworking (minimum 6 days a month in office)

This role will be working in our client's Care, Quality and Improvement Directorate. CQID supports their strategic aim to improve health and care. Utilising a variety of methods to drive improvements in activity and influence the quality of clinical practice via ambitious work programmes that are delivered by constituent teams.

As Programme Coordinator you will be joining the Accreditation Unit (AU), that manages accreditation programmes in a number of clinical services.

The Accreditation Unit helps clinical services improve quality and safety by highlighting strengths, pinpointing areas for growth, and promoting ongoing development. The successful candidate will primarily focus on projects to engage with liver services through the Improving Quality in Liver Services (known as IQILS) accreditation programme. The candidate will also support the wider Accreditation Unit with the delivery of work to support improving patient care. As Programme Coordinator the key responsibilities will be:

• Organising accreditation assessment activities, ensuring a high-quality, user centric service is delivered, and the accreditation process is followed to programme standards
• Independently manage sub-projects as directed by the Project Manager on behalf of the programme or wider Accreditation Unit. Liaising with the Project Manager to identify opportunities and risks
• Planning and coordinating training events, meetings and workshops, including presenting to audiences in an engaging and professional manner and preparing quality written materials
• Working with a wide range of stakeholders to appreciate their needs and ensure that a high-quality programme is provided, which develops services across the UK and Ireland
• Take responsibility for a variety of communication activity including social media campaigns, curated engagement blogs to raise the profile of the programme and encourage participation.

How they’ll measure your success

• Delivery of high-quality projects within agreed timescales
• Receiving positive feedback from customers, service users, and stakeholders
• Assisting the wider team to deliver projects and supporting departmental objectives
• Delivery of your own objectives (which you’ll agree with your manager) – and your contribution to their values.

Key selection criteria

• Experience of coordinating activities or events for complex work programmes
• Excellent communication skills, both written and verbal, and an ability to establish relationships and communicate effectively with stakeholders from a wide variety of backgrounds
• Experience of maintaining and updating project documentation such as project plans and reports
• Excellent problem-solving skills and ability to respond to sudden unexpected demands, with the ability to reprioritise work
• Experience of meeting and workshop management, including planning, organising, hosting and note taking.

Closing date: 30 April 2026

Interviewing date: TBC, May 2026

Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. 

Our client is all about their people – their members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for us.

Bexley Voluntary Service Council (BVSC) has been supporting the local Voluntary and Community Sector (VCS) in Bexley for over 60 years. Throughout this time, BVSC has continually evolved in response to local need, sector challenges and wider changes in public policy. Today, BVSC plays a central role in strengthening the local voluntary sector, connecting organisations, amplifying community voice and enabling organisations across Bexley to be resilient, connected, and able to provide high-quality, impactful services to residents. 

Why Work for Us
• Hybrid working
 Additional Birthday Day off
• Flexitime and TOIL
• Pension employer contribution 6%
• Two volunteering days (pro rata)
• 25 days annual leave plus bank holidays (pro rata)
• Access to the Blue Light Card
• Ongoing training and professional development opportunities
• A positive, inclusive team culture where your ideas are valued
• Enhanced maternity/paternity pay
• Employee Assistance Programme

This is a key coordination role at the heart of a multi‑partner programme, supporting referrals, triage, communications, data quality, and the day‑to‑day running of the service. Working closely with the Health & Wellbeing Coach Team Lead and coaches embedded across community organisations, you will help ensure residents receive the right support at the right time and that the service runs smoothly, consistently and efficiently across Bexley.

Desirable Criteria

• Knowledge of local voluntary & community sector in Bexley.
• Experience within health, wellbeing, social prescribing or community-based services.
• Experience supporting services delivered across multiple organisations.
• Previous triage experience.
• Work in a way that supports a trauma-informed approach, including communicating clearly, responding appropriately to need, and recognising the impact of individual circumstances.

If you’re highly organised, people‑focused, and motivated by making a positive difference in local communities, we’d love to hear from you.

The Information & Advice Service is highly regarded within the London Borough of Merton and accredited with the Advice Quality Standard (AQS) and Age UK Quality Advice Standard (QAS). We have developed the service over the last five years to provide high quality advice for older people to enable them to live more healthily, happily and independently in later life.

In April 2025 – March 2026 the service worked with over 1,500 older adults across a range of issues including money and benefits, health, housing and care. During this time, we assisted older adults to generate over £820,535 of previously unclaimed benefits and make informed choices about their lives.

The role involves providing initial information and guidance, primarily over the phone, assessing need and urgency, and ensuring clients are directed to the most appropriate support.

About the role

The postholder will provide specialised and tailored advice to clients where either their No Recourse status, or complex benefits issues are acting as barriers to them resolving their homelessness. This will be achieved through one-to-one support sessions, drop in advice sessions and advocacy with external organisations. The Migrant and Welfare Advisor will provide a holistic casework support to clients subject to immigration control who do not have access to public funds. They will use their in-depth knowledge of working with No Recourse clients, to assess and refer to suitable accommodation options, including Asylum Support accommodation, host accommodation and NRPF beds (where available). They will also hold responsibility for assessing care and support needs, making care act assessments (where relevant) and supporting clients to access strength-based opportunities, e.g. cycling workshops or other.

The Migrant and Welfare Advisor will also provide advice to clients with complex benefits issues. This may include challenging DWP decisions (via mandatory reconsiderations and appeals), advising and supporting clients with benefit sanctions and issuing pre-action protocol letters, where appropriate.  

All Passage projects along with their employees are expected to uphold Passage values and work within a Psychologically Informed Environment (PIE).

Main Duties

• Working in a psychologically-informed way, you will conduct assessments to identify care and support needs, and to establish the most appropriate accommodation options for destitute clients with no access to benefits.
• Refer into appropriate services providing support to NRPF clients, including applying for Home Office Asylum Support and provide support to the clients in all aspects of their resettlement into either Asylum Support or Host accommodation including applying for Home Office accommodation support (Asylum Support), grants, advocacy and local support agencies.
• Lead on cases initiated by clients themselves, or by other caseworkers, which are complex (for example, advising clients around sanctions) or where clients wish to challenge DWP decisions in relation to Universal Credit/HRT, Housing Benefit, PIP, Pension Credit, Carer’s Allowance or other UK benefits.
• Assess client eligibility for benefits, support clients to understand decisions and advocate for client via mandatory reconsiderations, appeals and reviews where appropriate.
• Issue pre-action protocol letters and referring to external solicitors as appropriate to challenge unlawful or unjust decisions, or unnecessary delays.
• Provide services at the Community Services Centre and occasional in-reach projects at other sites.
• Offer drop-in workshops or advice surgeries on benefits or immigration support issues, in accordance with service need.
• Contribute case studies and quotes to support fundraising proposals and applications for funding.
• Provide accurate and timely information to clients regarding immigration support and benefits advice whilst keeping up to date with changes through training and other opportunities to ensure that this happens.
• Participate in rota system for Community Services reception space, involving engaging with new and current clients, and supporting with ad hoc tasks (e.g. supporting with laundry, replenishing stores of tea and coffee etc.)
• Agree a risk assessment, safety and support plan with every client that is regularly reviewed and monitored.

General Responsibilities

• In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• To participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.
• To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
• To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality.
• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
• To at all times undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage[1].
• Undertake any other duties that may be required which are commensurate with the role or as per organisational requirements.

Desired Experience

• E1: Experience of delivering a busy and changing service within a psychologically informed framework.
• E2: Experience of advising and supporting homeless or vulnerable individuals, many of whom may have experienced trauma and may be from different cultural backgrounds.
• E3: Experience of casework, including advocating on behalf of clients and of challenging decisions made by DWP, Migrant Help or another public body, e.g.local authorities.
• E4: Experience of working with clients experiencing homelessness and with complex needs.
• E5: Ability to communicate complex information clearly to vulnerable individuals, many of whom may not speak English as a first language.
• E6: Ability to produce high quality written work to deadline, strong organisational skills and the ability to manage and prioritise a demanding workload.
• E7: Commitment to equality and diversity, including experience of working in a multicultural environment.

Desired Knowledge

• K1: Knowledge of the issues that face clients who are homeless due to their immigration status (NOTE: an OISC/IAA qualification is not needed for this role).
• K2: Knowledge of Universal Credit elements, as well as Personal Independence Payment, Pension Credit, Carer’s Allowance, Housing Benefit and JSA and ESA or willingness to learn.
• K3: Knowledge of Asylum Support eligibility for those with no recourse and how to access this, or willingness to learn.

Senior Media Officer (PR)

Contract type:12-month fixed term, Full time, 35 hours per week

Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
 

Salary: £41,324 per year with excellent benefits.

*We offer competitive, market-aligned starting salaries. While most roles are offered at the advertised starting salary, we may adjust this in exceptional cases depending on a candidate’s experience, skills, and potential.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The WaterAid media team is busy, ambitious, fast paced and fun. We strategically lead on both proactive and reactive media activity engaging with journalists to support WaterAid’s mass engagement campaigns (e.g. campaigning for no mother to give birth without safe water), partnerships (like designing celebrity toilets at Glastonbury, or creating PR campaigns for our Wimbledon Foundation partnership), brand awareness and political influencing.    

About the role

As our Senior Media Officer, your will support the Senior PR manager to deliver the public relations function for WaterAid across digital and traditional media and work closely with the team and other colleagues across our fundraising, partnership and advocacy teams to drive ambitious and sustainable change.  

In this role, you will:

• Develop and deliver innovative integrated, digital-first PR campaigns that achieve impactful national, international, local and digital coverage, to support our fundraising and public engagement activities, build WaterAid’s profile, and align with wider organisational aims   
• Take a project lead on high-profile strategic partnerships to deliver media projects that meet shared objectives and help our partners become influencers in their sector to drive change    
• Work with the Celebrity and Influencer team to develop effective ways to work with high-profile supporters to build awareness of WaterAid and our work  
• Shoot, edit and upload digital content for our digital media outlets including TikTok and YouTube 
• Build and maintain relationships with key journalists and broadcasters including the planning and managing of trips to country programmes with journalists, celebrities or for content gathering  
• Join the 24/7 on-call rota (aprox every 6-8 weeks) and be prepared for travel in the UK and overseas - usually around two weeks per year - as well as some work outside normal office hours, as necessary   
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Excellent command of written and verbal English to produce written media work of high quality 

• Proven experience of working in an in-house press office / PR agency or as a journalist 

• Excellent understanding and working knowledge of digital platforms including TikTok, YouTube, LinkedIn and Instagram 

• Strong understanding of the UK and global media landscape, with an excellent nose for a story and established relationships with key journalists and media outlets for major UK and global titles. 

• Proven experience of delivering effective and innovative integrated, multi-channel media campaigns with digital media at their core   

• Understanding of how the media can be used as an influencing tool – whether to encourage fundraising and engagement or influence decision makers 

• Ability to forge effective/ strong working relationships within the team and with colleagues from across the organisation 

• Proven ability to prioritise workload and work under pressure independently and as part of a team

• Commitment to personal learning, development and improvement in pursuit of own objectives and those of the team and organisation 

• Commitment to WaterAid’s values and a working style that reflects these 

Although not essential, we’d prefer you to have:

• NGO or international development experience 
• Experience of working effectively within a complex matrix structure 
• Experience of working for print, broadcast or online media 
• Experience of working on successful fundraising appeals 
• Experience of working with corporate partners 
• Strong IT skills in Canva, Word, Excel and Outlook 
• Experience working with agents and celebrities
• Ability to speak French or Portuguese 
•  

Closing date: Applications close 12:00 PM UK time on Friday, May 1st. Interviews are expected to take place week commencing May 11th.

How to apply: Click Apply to complete upload your CV and cover letter
 

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

•  36 days’ holiday (including 8 Bank Holidays)

• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

The role

You will be responsible for the development and delivery of our Community Services; ensuring they
deliver against our strategic ambitions. Working with our Head of Home and Hospital and Head of
Information and Advice you will also ensure effective integration between service areas, and that our
people are consistently led and managed.

Background to the role

The post has been vacant since October, since then we’ve undertaken a review of our community team
and our current community delivery – it’s important we get these things right if we are to deliver our
ambitious strategy. By the time you begin in role there will be a clear plan for development which you will
lead on delivering.
This is a challenging and rewarding role; you’ll have expertise in the needs of older people as well as
experience of change management and of leading operations. You will be resilient and will have values
which align with ours: Kind, Accountable, Collaborative, Flexible and Inclusive. You’ll be an active
member of the senior leadership team, collaborating with colleagues on organisational development, and
culture. You'll be a confident networker, initiating and developing external relationships and networks
which will support and enhance our community services offer.
There will be a lot of opportunity to make your mark, deliver change and support a very willing and
enthusiastic team to develop together. We’ll expect a great deal of you but in return you’ll be well
supported, invested-in and given lots of opportunity to learn and grow as an organisational leader.
We are looking for people who understand the community we serve and are
therefore specifically looking for applicants who live in and/or have strong connections with
Hackney, Tower Hamlets or Newham. Additionally, we are determined to increase the diversity of
our senior team in line with our organisational EDI Objectives. For this reason, we are actively
seeking candidates from the Global Majority (all non-white ethnic groups, including Black, Asian,
and other groups previously labelled as "ethnic minorities" or ‘BAME’)