Head of client services jobs
About Screen Share
Screen Share is the leading refugee digital inclusion charity in the UK. Our mission is to ensure every refugee in the UK has access to a connected digital device and the skills to use it to achieve their goals. We provide devices, internet connectivity, and digital skills support to refugees. Our full-service digital inclusion support gives refugees an opportunity to get on with their lives. If they are digitally excluded, they cannot access education, employment, or support services. Being offline slows down language learning, delays the asylum process, creates social isolation and marginalises refugees at a time in their lives when they have to be online. By providing refugees with the tools and confidence to operate online, our work fosters agency and independence, allowing refugees to rebuild their futures on their own terms.
It's a genuinely exciting time to join Screen Share. Our new 2026–2030 strategy sets an ambitious vision: to scale our impact to reach 5,000 people annually; build a nationwide, integrated programme model across multiple cities; deepen our lived-experience leadership; and deliver a sustainable, circular-economy approach to device reuse. Every element of our work is guided by our values Responsibility, Sustainability, Equity, and Collaboration, which you can read more about in the applicant pack.
We are looking for a hands-on leader who can bring significant income-generating expertise to a new challenge. You’ll sit lead our Outreach team, be a collaborative 'do-er' who leads inclusively, is passionate about our mission and wants to add value to our small team from day one. We want to work with someone who is excited by our growth journey and can be flexible and dynamic as we scale. We are launching our Senior Leadership Team this summer, which includes a Director of Income to take ownership of our income generation, drive forward our social value offer and lead our Outreach team effectively and kindly.
Purpose of the Role
The Director of Income role is responsible for leading our income generation. Our fundraising strategy is to significantly grow and further diversify our income, with a particular focus on corporate and trading income. The postholder will coordinate our fundraising activity, lead our Outreach team and work closely with the CEO to drive forward our income generation so we can safely deliver our ambitious strategy over the next 5 years.
In particular, the postholder will be responsible for coordinating and developing our income function, converting our strategic fundraising objectives into operational plans, managing the Head of Outreach and representing the organisation externally. However, the role is not solely governance and leadership - we need a do-er who is comfortable working in a small team and sharing responsibilities, including submitting fundraising proposals and taking responsibility for our reporting. They will work closely with the CEO, Director of Programmes, Head of Outreach and Communications and Fundraising Coordinator to ensure we are communicating our value proposition coherently and effectively to the important stakeholders that make our work possible.
We do not see this as a traditional fundraising director role - we are looking for a skilled generalist who can meet us where we are at by working confidently across Trusts and Foundations, statutory grants, corporate partnerships and traded services simultaneously. We are a small charity with 10 staff, so while we are looking for a decision-making and accountable leader, the postholder will be expected to support colleagues across the organisation. They will have a collaborateive spirit and the emotional intelligence to thrive in a small team.
The postholder will lead the Outreach team (CEO, Head of Outreach, and Fundraising and Communications Coordinator), ensuring we work efficiently and together. They will also model our values, actively promote our commitment to refugee leadership, and bring stability and leadership at a crucial time for our organisation's development. We are looking for someone humble and ambitious, motivated by our mission and confident in our ability to create a sustainable, full-service digital inclusion organisation for refugees and asylum seekers in the UK.
Check out the recruitment pack attached for further information. If you have any questions about the role or it’s scope, please feel free to get in touch.
Timings:
Advert Closes: 22nd May 2026 at 5pm
First Round Interview (online): 28th or 29th May 2026
Second Round Interview (In person): 4th or 5th June 2026
EDI Statement:
Screen Share is committed to building a fair, inclusive and equitable organisation where everyone feels respected, valued and able to thrive. We aim to make our recruitment process consistent, transparent and accessible.
As the leading charity supporting digital inclusion for refugees in the UK, we value diverse perspectives and especially welcome applications from people with lived experience of displacement and forced migration or digital exclusion
We involve clients from refugee backgrounds in our recruitment as part of inclusive and participatory hiring approaches.
We’re happy to make reasonable adjustments at any stage of the recruitment process to remove barriers for disabled candidates.
Selection decisions are based on skills, experience, potential and values alignment, supported by a fair and transparent process.
If you don’t meet every requirement of the role but feel aligned and excited by our mission, we still encourage you to apply.
We want to hear from talented people who share our commitment to inclusion, equity and meaningful social change.
The client requests no contact from agencies or media sales.
Thank you!
About the role:
This is frontline leadership at its most real. As Team Managers in Camden’s Rough Sleeping Outreach Service, you’ll lead from the front of a service that meets people where they are — on the streets, in hotspots and through the hub — building trust, responding quickly and helping people move towards safety and stability.
You’ll be holding a fast-moving, complex service together day to day. That means overseeing outreach activity, shaping how the team responds to changing demand, and making sure people aren’t passed around but supported through a joined-up, No Wrong Door approach. You’ll guide staff through high-risk and high-pressure situations, keeping practice psychologically informed, trauma-informed and focused on what actually works for people experiencing multiple disadvantage. Alongside this, you’ll play a key role in coordinating Camden’s response to severe weather, working with partners to act quickly when it matters most.
These are roles where your leadership is visible and felt. You’ll build a team culture that is reflective, accountable and resilient, where staff feel supported to do challenging work well and keep standards high. At SHP, this is also a role that grows you. You’ll deepen your leadership in a complex, borough-wide service, strengthen your system influence and open up clear pathways into senior operational roles.
About you:
- You’ve led frontline teams in homelessness, outreach or services supporting people experiencing multiple disadvantage, and you know how to keep things moving in a fast-paced environment
- You bring a calm, decisive approach to risk and safeguarding, with the confidence to guide others through complex, high-pressure situations
- You understand trauma-informed and psychologically informed practice and can embed this in how your team works day to day
- You’re confident working across services and agencies, building relationships that actually get things done for clients
- You use data, insight and what you’re seeing on the ground to make decisions and improve how a service operates
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 17th May at midnight
Interview date: Thursday 28th and Friday 29th May at SHP Head Office in Kings Cross
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Registered Charity
501 - 1000
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.
Thank you!
About the role:
People arrive at the hub straight from the streets, often after being knocked back, overlooked or stuck for a long time. This role is about what happens next. As Hub Team Manager, you’ll lead a service that doesn’t let people drift. You’ll make sure the moment someone comes through the door, things start moving.
You’ll be in the middle of it all - guiding a multidisciplinary team, linking in with outreach, pulling partners together and cutting through the noise that keeps people stuck. This isn’t about managing from a distance. You’ll stay close to the work, keeping momentum in complex situations and making sure support lands in a way that actually shifts things for people experiencing multiple disadvantage.
The hub needs to feel calm, safe and purposeful, even on the busiest days. You’ll shape that. Using psychologically informed, trauma-informed and gender-informed practice, you’ll create an environment where people are met with consistency and respect, and where services work together to move people towards safety and stability. No waiting around, no dead ends just clear, coordinated next steps.
At Single Homeless Project (SHP), this is also a role where you’ll grow. You’ll be part of a service that’s central to a borough-wide response, working alongside experienced leaders and partners, with real scope to develop your leadership, influence system change and progress your career within a values-led organisation that backs its people.
About you:
- You’ve worked with people experiencing multiple disadvantage and know how to help them move forward
- You lead from the front — visible, hands-on and confident in complex, high-risk situations
- You bring people together and make things happen, cutting through barriers and slow systems
- You use psychologically informed and trauma-informed approaches in a real, practical way
- You stay calm, organised and focused when things get busy, keeping the service moving
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 17th May at midnight
Interview date: Thursday 28th and Friday 29th May at SHP Head Office in Kings Cross
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Registered Charity
501 - 1000
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ability Housing is a not-for-profit organisation dedicated to providing high-quality, accessible, and sustainable homes for people who need them. We focus on enabling independence and improving quality of life, and we are proud of the positive impact our properties have in communities across the South of England.
As we continue to invest in and maintain safe, modern, and energy-efficient homes, we are looking for a skilled Building Surveyor to join our friendly and purpose-driven team.
The Role
As a Building Surveyor at Ability Housing, you’ll play a key part in managing the condition, safety, and ongoing improvement of our property portfolio.
You will:
- Carry out property inspections, stock condition surveys, and diagnostic assessments
- Produce clear technical reports and specifications for repairs, planned works, and adaptations
- Manage contractors, oversee works on site, and ensure compliance with regulations and internal standards
- Support residents by resolving property issues and providing professional advice
- Contribute to planned maintenance programmes and sustainability initiatives
- Ensure health and safety, compliance, and quality assurance across all projects
- Ensure expedient and cost effective Void turn around
This is a fantastic opportunity for someone who enjoys a mix of technical work, problem-solving, and making a genuine difference to residents’ lives.
About You
- We’re looking for someone who is:#
- Professionally qualified or working towards a relevant surveying qualification (e.g., RICS, CIOB)
- Experienced in property maintenance, building surveying, or construction within social housing or a similar environment
- Confident producing technical specifications, reports, and costings
- Knowledgeable in building pathology, construction legislation, and health & safety
- Customer-focused, organised, and able to manage multiple priorities
- A strong communicator who works well with colleagues, contractors, and residents
- A full driving licence is essential, as frequent travel between sites will be required.
What We Offer
- Competitive salary and generous benefits package
- 25+ days annual leave plus bank holidays
- Flexible working arrangements
- Pension scheme
- Training and professional development support
- A supportive, inclusive, and values-led working culture
- The chance to make a real difference every day
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you ready to lead something from the ground up? Help us create REST – a new daytime drop-in hub focused on recovery, support and conversations held over a good cuppa!
We are looking for a compassionate and reliable Community Services Manager to help create and lead the REST Hubs Service across Ipswich and Bury St Edmunds, ensuring the delivery of safe, high-quality and holistic support for individuals accessing the service who may be experiencing mental distress.
Located in central Ipswich and Bury St Edmunds, you will oversee both services, proactively developing both sites into recognised wellbeing hubs within their local communities, building strong partnerships and creating accessible pathways into wider wellbeing support.
You will be responsible for the operational delivery of both sites, including recruiting and managing 6 members of staff, partnership development, contract compliance and reporting, managing health & safety alongside ongoing service development in line with commissioner expectations.
At Suffolk Mind, our mission is to make Suffolk the best place in the world for talking about and taking care of mental health.
Key information:
· Hours: 37 hours per week
· Work pattern: 9am – 5pm, Monday – Friday
· Salary: £32,480.00 - £36,032.50 per year
· Location: Ipswich & Bury St Edmunds
· Transport: Driving licence and own transport is essential as travel will be required between both sites
· Contract type: Fixed term until 31st March 2027 (subject to service contract renewal)
Why work for Suffolk Mind?
We are committed to supporting the health and wellbeing of our staff and have tailored our benefits package* to support this; we offer:
· 25 days holiday per year plus bank holidays as standard– increasing to 30 days with length of service (pro rata for part time employees)
· Your birthday day off
· An option to buy or sell annual leave
· Health and dental care insurance plan
· Occupational sick pay scheme
· Pension scheme
· Blue Light Card – offering discounts on 100’s of retailers both in store and online
· Monetary reward for length of service
· Refer a friend scheme
Plus, internal wellbeing courses, opportunities for training, flexible and hybrid working options, excellent support and job satisfaction.
Is the job for you?
Below is a brief summary of the key requirements for this role, but for more information please make sure you visit the vacancies page on our website and download the full job description and person specification.
· Essential:
o At least 2-3 years’ experience of working with adults in a mental health environment
o Ability to work in high-pressure, emotionally demanding environments with people suffering mental distress
o Full valid UK driving license and own transport
o Enhanced & Adult’s Barred DBS check (arranged by Suffolk Mind)
· Desirable:
o Qualification in mental health e.g. DipSW, RMN, NVQ3, Cert 3, Human Givens diploma, Counselling or equivalent
o Good listening and people skills, especially supporting staff in complex situations
o Experience in recruiting, setting up and managing teams
o Experience in working with a similar REST or equivalent service
If you are looking to use your skills towards a career where your need for meaning and purpose are met, then come and join our team.
To apply, please complete a Suffolk Mind Application form by visiting our website, select ‘get involved’ from the top menu then ‘vacancies’ in the drop down list.
Closing date for applications: midnight Sunday 10th May 2026
We reserve the right to close this job advert once a suitable a candidate has been found, therefore successful candidates may be contacted to interview at any time throughout the advertising process and would encourage you to apply as soon as possible.
Interviews date: week commencing 18th May 2026
Interview questions may be sent in advance of interview.
We aim to let all applicants know the status of their application within 4 weeks from closing.
Unfortunately, we are unable to offer sponsorship on this role.
Please complete our Equality and Diversity Survey here.
If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
NO AGENCIES PLEASE
Suffolk Mind is committed to safeguarding and promoting the welfare of all children, young people, and adults at risk who have contact with our services and personnel. We expect all staff and volunteers to share this commitment. Background and DBS checks will be required for relevant posts as part of our Safer Recruitment procedures.
*T&Cs apply
Additional keywords: Community Service Manager, day drop in, mental health, charity, recover, recovery, eat, support, talk, hub,
The client requests no contact from agencies or media sales.
Thank you!
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Multiple Disadvantage Refuge Worker at Solace Women's Aid.
You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
The Multiple Disadvantage role is aimed at providing specialist support services to women living in refuge with multiple needs, who have experienced domestic, or sexual violence and who have mental illness or use substances problematically. You will liaise with partner agencies ensuring services delivered are of the highest standard in line with the organisation aims and objectives.
About the Role
You'll be working with women in refuge across two London boroughs if applying for the 37.5hrs creating tailored support plans to address their immediate practical and emotional needs. This includes conducting risk assessments and safety plans, helping with benefits and budgeting, and exploring pathways for resettlement. You'll also promote social inclusion, encourage independence, and help women build resilience. Ultimately, you'll be creating a support network and enabling engagement with other services.
About You
You have hands-on experience in specialist support services, working directly with women and families facing multiple challenges. Your case work has focused on offering proactive and emotional support to women recovering from domestic abuse. You are adept at collaborating with various agencies, always approaching these partnerships with a professional and proactive attitude.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
The client requests no contact from agencies or media sales.
Thank you!
Job Description
Key responsibilities:
- Events Marketing
- To oversee the scheduling, production and distribution of promotional e-mails for our events. Liaise with comms team to promote events across AvMA media platform To work on the development of the events pages on the new AvMA web site. Ensuring event web pages are kept up-to-date. To carry out data analysis and web analytics to determine what people are responding to and to highlight the areas we may need to focus/re-focus.
Events Logistics & Management
- In conjunction with the Head of Events, to undertake the production and organisation of events, including inviting and liaising with speakers and arranging event logistics. Effective liaison with speakers, ensuring they have all the information required to participate in the event and providing deadlines for receiving their presentation and biography. To work on site at events as required and run smaller events on your own. Duties will involve setting-up and administering registration, liaising with the venue, greeting speakers and exhibitors, dealing with enquiries from delegates and making sure the event runs smoothly. Production of the online conference documentation, to include speaker presentations.
Research & Event Development
- Help identify and research potential subject areas on which we may want to run events. Keep a close eye on the medico-legal events sector market and other events taking place. Help identify potential new sponsors and exhibitors for our events.
Events CRM
- Develop a sound understanding of AvMA’s new CRM, ensuring we optimise it for the efficient and effective marketing of events.
- To assist if/as required with bookings and booking queries for AvMA’s events.
Other
- To support the Events Department’s quality initiatives and to suggest continuing improvements where needs arise.
- To undertake other duties commensurate with the post as may be required.
- Deputise for the Head of Events when necessary
Person Specification
Essential:
- An understanding of, and commitment to, the values and objectives of AvMA.
- Excellent interpersonal skills, with the ability to develop effective and positive working relationships with a wide range of individuals and organisations.
- Highly motivated self-starter with the ability to manage and prioritise workload and meet targets.
- Excellent written and verbal communication skills. Confidence in liaising with speakers, sponsors and delegates.
- Experience of organising events and on-site management of events, including in-person and online events/webinars.
- Marketing copy writing ability, proof-reading skills, outstanding attention to detail.
- Experience of using e-mail marketing platforms (e.g. Dot Digital) and social media to promote events and maintaining event web pages.
- A high level of IT and digital literacy skills, including Office 365, Microsoft Dynamics and Adobe In Design
- Staying calm under pressure, a proactive and solutions focussed approach to problem-solving, ability to independently think on your feet.
- Demonstrable commitment to Equality, Diversity and Inclusion
Desirable:
- Experience of working within a charity.
- Experience of working in healthcare and legal sector events.
- Knowledge or experience of healthcare, the NHS or patient safety work.
- Understanding/experience of Search Engine Optimisation.
Thank you!
Greenpeace is a movement of people who are passionate about defending the natural world from destruction. Their vision is a world where everyone has equal access to clean air, water, and energy; where the nature we love is protected, precious habitats are restored and communities are united by ambitious climate action.
The Key Relationships programme sits at the heart of Greenpeace UK’s fundraising, securing the philanthropic investment that powers its campaigning work. The team raises around £15–16 million annually from major donors, trusts and foundations, and legacies, contributing significantly to the organisation’s wider fundraising income of approximately £37 million.
The Individual Major Gifts programme is a core part of this, driving income from high-value supporters including high-net-worth individuals and family foundations. Sitting within a collaborative structure alongside trusts and foundations, it reflects the increasingly blended nature of donor giving.
We are now seeking a Head of Major Gifts (Individuals) to lead this important area. Reporting to the Deputy Fundraising Director, Key Relationships, you will jointly lead the major gifts function alongside the Head of Major Gifts (Trusts & Foundations), combining strategic leadership with hands-on fundraising. You will jointly lead a team of Major Gifts specialists while personally managing a portfolio of the organisation’s most significant donors, securing six- and seven-figure gifts. You will also lead Greenpeace UK’s contribution to a high-profile global capital campaign to raise €100 million, helping fund a pioneering fossil fuel–free ship and accelerate climate and biodiversity work.
As Head of Major Gifts (Individuals), you will:
- Develop and deliver the major gifts strategy, driving ambitious income growth aligned to UK and global priorities
- Lead Greenpeace UK’s contribution to the €100M Global Capital Campaign, translating global strategy into UK delivery
- Personally cultivate and secure transformational gifts from high-net-worth individuals
- Line manage the Major Gifts Manager and wider team alongside the Head of Trusts & Foundations, creating a high-performing, collaborative and values-led culture
- Oversee pipeline development, prospect research and donor stewardship to ensure sustainable growth
- Work across fundraising, campaigns and communications to develop compelling donor propositions
- Influence senior stakeholders, trustees and international colleagues to maximise major donor engagement
- Manage budgets, performance and reporting, ensuring delivery against ambitious financial targets
- Contribute to the leadership of the wider Key Relationships programme and organisational direction
Essential skills and experience:
- Significant experience in senior-level major gifts fundraising with a track record of securing six- and seven-figure gifts from U/HNWIs.
- Experience of leading fundraising strategy and delivering sustained income growth.
- Demonstrated experience of leading, developing, and motivating teams, with a proven track record of achieving high performance.
- Experience of working with senior stakeholders, trustees, and high-net-worth individuals.
- Strong understanding of international or capital campaign fundraising, with direct experience a distinct advantage.
- Experience of managing budgets and meeting ambitious financial targets.
- Knowledge of, or experience working in, the environmental, climate, or biodiversity sectors is a distinct advantage to enable credible and insightful engagement with expert colleagues, partners and donors
Diversity and Inclusion
Greenpeace UK recognise the value in having a diverse workforce, as well as the importance of creating equal opportunities for all. Applications are welcomed and encouraged from people of all backgrounds.
Applications are particularly encouraged from people of colour, disabled people, and people who identify as working class now or in the past.
Candidates will be selected based on how well they meet the criteria for the role and all applicants will be treated fairly throughout the recruitment process. To find out more, including the many ways that diversity and inclusion is encouraged and promoted at Greenpeace UK, please click here.
Anti-racism and inclusion commitments
Greenpeace UK wants its team to reflect the diversity of the communities it works alongside. It is committed to fairness, inclusion, and challenging discrimination and oppression in all its forms.
The environmental sector still has further to go when it comes to representation. Greenpeace UK has published ambitious race representation targets and, through its Anti Racism Plan, is working proactively to achieve stronger representation of people of colour, particularly within leadership positions.
As part of this commitment, a Guaranteed Interview Scheme (GIS) is being piloted. Greenpeace UK aims to offer an interview to everyone who opts into the scheme and meets the essential criteria. Guaranteed interview applications will be processed by QuarterFive and shared only with the Greenpeace UK recruiting manager and HR team.
If you identify as a person of colour and meet the essential criteria for the role, you can choose to opt in to the Guaranteed Interview Scheme - see applicant pack for details.
Employee benefits
- 25 days annual leave for full-time staff, with additional leave accrued according to length of service up to a maximum of 32 days
- Once a month, all Greenpeace staff take an organisational ‘breather’ day where the office closes with no expectations of output on these days
- Office closure normally occurs between Christmas and new year and staff are not required to use annual leave to cover this period
- Employer pension contribution of 8.5% of basic salary, provided employees contribute at least 3%
- Interest free season ticket loan, or a tax efficient bicycle loan
- Life assurance scheme (4 x annual salary)
- Employee Assistance Programme that includes access to free confidential advice with a qualified counsellor
To apply, please upload your CV, making sure it reflects the essential skills and experience outlined above. You can use the notes section to share any additional information. Suitable applicants will be contacted and given full support with the formal application process.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.
Hours: 37.5 hours, Monday – Friday (with the occasional Saturday)
Contract type: Permanent
Salary: £37,522.87 - £42,744.88 (dependant on experience and skills)
What can we offer you
Supportive Team Culture - Work alongside a diverse, close-knit team delivering holistic care to a wide range of clients.
True Work-Life Balance - Enjoy your evenings, weekends, and bank holidays — no late shifts or Sunday work.
Tailored Training - Receive bespoke, on-the-job training to help you thrive and grow in your role.
About the Role:
Reporting directly to the Regional General Manager, the Operations Service Manager will lead the Treatment Centre Operations team in delivering exceptional outcomes aligned with our organisational priorities. In this pivotal role, you will provide strong leadership and effective management to ensure operational goals support our broader mission.
You will foster a culture centred on safety, outstanding client experience, and sustainability within the treatment centre. A key part of your role will be optimising resources—including staff, consumables, equipment, and facilities—to ensure efficient and effective service delivery.
Collaboration will be essential, as you’ll work closely with fellow Operations Service Managers and cross-functional teams to drive organisational success and maintain consistent, high-quality service. Occasional travel to nearby Community Treatment Centres will be required to deepen your understanding of the role and its operational context.
To excel in this role, you must possess the following essential skills:
- Exemplifying desired behaviours through role modelling
- Collaborating effectively with others
- Inspiring and driving a motivated and productive team
- Making sound business decisions
- Providing a client-focused service that exceeds expectations
- Communicating key concepts, priorities, and challenges effectively throughout the organisation
- Experience of facilities management and contractor management is desirable.
- Experience of working in a Healthcare setting or with the Care Quality Commission is desirable
What We Offer:
Financial Benefits
- Competitive salary with progression opportunities
- Aviva pension (up to 5% employer contribution)
- Blue Light Card perks (4,000+ discounts)
- Salary sacrifice schemes (bike, season tickets)
- Eye care contributions
- Long Service rewards
Wellbeing Support
- Extra annual leave for your birthday and buy and sell scheme
- 24/7 GP access via Employee Assistance Programme
- Mental Health First Aiders
- Family-friendly policies and potential flexible working options
Career Development
- Paid training and development
- Clear internal progression pathways
We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.
MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.
Registered Charity
501 - 1000
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.
The client requests no contact from agencies or media sales.
Thank you!
Dataro are looking for a Customer Success Manager to help grow their presence across the UK charity sector. This is a role focussed on providing excellent client satisfaction to the post holders UK and Europe based charity and not for profit portfolio. You will spend your time meeting clients, following up on queries and IT tickets, and supporting them in a consultative way to get the best impact from Dataro. This role is ideal for someone who enjoys building relationships, spotting opportunities to deliver great customer service and maintaining great channels of communications.
Dataro is a growing company that has retained a start up midset and ethos, so colleagues work with high levels of agency, are solutions focussed and happy delivering at pace.
You’ll work closely with other Customer Success Managers in the UK, as well as colleagues across the USA and Australia. This role would suit someone with experience of customer service and relationship management with a charity setting, who understands fundraising and what tools such as Dataro can do to help support income generation. Candidates don’t need to know Dataro’s product inside out, training will be provided, but an understanding of charity CRMs would be useful.
This is a great opportunity to join a growing organisation that still retains the energy and ownership of a startup environment, while working with charities across the UK to help them strengthen their fundraising and supporter engagement.
Application notes
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
To progress your application, please contact THINK Recruitment to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to speak to us before the closing date.
Timeframes
Closing date for applications: Midday Thursday 19th May
Candidates will be notified of outcomes by EOD Friday 22nd May
Interviews will be two stages, see dates within the Candidate Pack
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. We offer a variety of services with the goal of helping older people to age well in Wandsworth.
Our charity is growing and we are now seeking a calm, professional and organised Finance Assistant for our Head Office to help our small team become even more efficient in serving older residents in the borough.
Registered Charity
21 - 50
Our mission is to help older people to age well in Wandsworth.
The client requests no contact from agencies or media sales.
Thank you!
Clinical Lead (Clinical/Counselling Psychologist), Adult Team Manager
Contract: Permanent
Hours: up to 35 hours per week (35 hours is full time)
Location: Finsbury Park London, in our purpose-built centre and gardens
Starting salary: £60,836 - £70,570
Closing date: 18 May 2026
Expected date of interviews: TBC likely dates 3rd-4th June, in person.
Job ref: VA784
Join a powerful and passionate human rights organisation and winner of the UK charities 2023 Overall Award for Excellence. This included successfully challenging the UK government on the lawfulness of the Rwanda scheme for people seeking asylum and leading a multichannel, survivor- led campaign to directly compel 4 out of the 6 airlines to rule themselves out of flying refugees to Rwanda, including survivors of torture.
Would you like to use your clinical skills to lead a team who provide tailored psychological therapies to help improve the lives and wellbeing of survivors of torture and organised violence?
We have an exciting opportunity for a Clinical/Counselling Psychological Lead to work with an innovative and friendly multidisciplinary adult team at our London Centre.
You will manage and coordinate a team of highly skilled and dedicated clinicians, in the service delivery of a range of NICE guideline recommended therapy interventions, offered to our clients, who are survivors of torture and organised violence. You will report to the Head of Clinical Services, London and operate as an integral part of the London Clinical Services Team. This is an exciting chance to join us as we place survivor empowerment and movement building at the heart of our strategy, it is based in a centre specifically designed to be a safe and welcoming environment for survivors
About the role
This is a wide-ranging position, and your key areas of responsibility will include:
· To manage a multi-disciplinary team, including paid staff and volunteers from different professions and disciplines and provide professional and clinical supervision to qualified clinicians and trainees in the service including, clinical/counselling psychologists.
· This role may also include providing remote clinical supervision, support and advice as well as line management and guidance around risk and safeguarding to clinicians across our other centres as required.
· To ensure that Freedom from Torture's clinical model continues to be fully rolled out, with particular emphasis on survivor empowerment and evidence-based practice for addressing PTSD and other mental health impacts of torture.
· Championing people development as well as influence delivery of evidenced -based practice, clinical standards, quality initiatives and audit-based services.
· To formulate psychological treatment and management plans for survivors of torture and to provide psychological treatment for a small caseload, using a range of psychological interventions in line with our clinical pathway that draws on a range of evidence based models for the treatment of survivors of torture.
· Being an effective role model and leader to encourage, develop and enhance skills of others.
About you
This is an important role within Freedom from Torture. To be successful in this role you must have a high level of commitment to maintaining excellent standards of client care and service delivery. It is a key requirement that you must have knowledge of appropriate clinical standards and external regulatory bodies. You must also have sound financial awareness and experience of balancing the provision of quality care against budgetary parameters.
To be considered for this role you must be a Psychologist registered with HCPC and have qualified with a doctorate or equivalent in either clinical or counselling psychology. You must have professional experience of working with clients with complex PTSD and have post-qualification experience of using evidence-based trauma focused therapy models. It is essential that you have a clear understanding of the experience of refugees and people seeking asylum, both in terms of pre-flight experience and the experience of living in exile. You must have previous management and supervision experience and be able to provide demonstrable examples of how you have successfully led and influenced clinical teams within community or health care settings.
We also offer access to additional therapy training including NET and EMDR, as well as access to high quality clinical supervision and an opportunity to hold a small case load alongside your management practice
You will also have the opportunity to closely with the Head of Clinical Services and to attend a range of forums and working groups to support the clinical development of Freedom from Torture.
In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution. (minimum 1% employee contribution)
Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.
Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £60,836 - £66,915
To view the Job Description and Person Specification, please see the attached JD. huh
Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position.
Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account, and we campaign for fairer treatment of torture survivors in the UK.
We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.
Freedom from Torture is committed to its responsibilities under safeguarding and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS disclosure, as well as a need for full employment history and up to date employment references.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.)
Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.
We reserve the right to close the vacancy early if we receive a high volume of applications.
No agencies please.
Thank you!
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally.
Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets, debt and housing crises.
This role would provide direct line management to the following teams:
- Client Services Team - the initial access points for up to 80% of clients accessing our services. From client facing work at our local town centre premises through to processing our online referral forms, this team is integral to ensuring that clients can access our services.
- Volunteer Team – led by 2 part-time volunteer supervisors, our team of 30 volunteers deliver advice to clients over the phone and face to face. Delivering over 6000 hours of volunteering per year, this team has increased by 50% in the past 12 months and is continuing to grow across the organisation.
- Community Outreach Team – responsible for delivering community outreach advice sessions across Bury and Bolton, as well as representing CABB in local/ neighbourhood meetings and building relationships with key community stakeholders. This team attended over 700 sessions in 2025, and with increased resources we now envisage this to continue increasing, ensuring we are delivering advice to our clients in the spaces and places they feel comfortable in, removing barriers to advice.
These teams collectively make up our client access points, in 2025-2026 supporting over 16,000 clients to access our services and receive information, guidance and advice.
There’s no ‘average’ day for our teams – each client, case and community location is different. You will be responsible for supporting these teams, enhancing the service and ensuring that we are able to provide high quality information, guidance and advice to clients when they access our services.
You will be part of the Delivery Leadership Team, a well-established team of managers responsible for their areas of specialist advice.
This is a fantastic opportunity for personal and professional development, where you will be fully supported in this role, with development opportunities available.
About you:
- Experience of managing operational/ client facing teams (preferably within the advice sector but not essential),
- Excellent interpersonal skills to engage with a diverse range of team members, clients and stakeholders,
- Great communication and networking skills to represent CABB at community meetings and events,
- Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,
- Be empathetic, compassionate and resilient, understand how to use trauma informed approaches,
- A genuine passion for place-based support and breaking down barriers for clients.
Key tasks within this role include:
- Hold responsibility for ensuring our client access points is best able to meet local need, is effectively managed, consistently delivered and developed to provide an accessible, inclusive and high-quality service to residents in our local communities.
- Represent and liaise with stakeholders including local authority representatives, community leaders and funders.
Attend and contribute to community-based, VCSE and Local Authority meetings and events. - Proactively seek new opportunities to develop our community outreach sessions, focusing on areas with high index of multiple deprivation, and communities not represented within our client base.
- Using quantitative and qualitative data, prepare regular funder reports, ensuring all teams are accurately recording client and case data on our case management systems.
- Develop knowledge within the teams to enhance the client journey, from signposting and referral information through to the development of new and innovative ways to deliver advice to clients.
Application Process
- To view the full job pack (including role description and person specification) please see the job pack attached.
- Please submit copy of CV and Cover Letter as set out in job pack.
Please note we will be actively interviewing and shortlisting candidates during the application stage and reserve the right to close the vacancy early.
We believe inclusion is a social justice issue - a principle that underpins our EDI work. To that end, we particularly welcome applications from local individuals who are representative of the local communities we serve - this is not just a matter of diversity but of strategic importance to ensure our services are grounded in the realities of our communities.
If you would like an informal conversation about this role or the application process, you can book a meeting with our HR Team (link available within the job pack).
Benefits
We value the people who work here. The following are included within the employee remuneration packages as standard;
- A flexible 35 hour working week (for full time employees)
- Generous holiday entitlement – starting at 25 days per year, increasing to 30 (in addition to bank holidays), pro-rata for part time
- Additional day off for your Birthday
- 5% employer contribution pension scheme
- Income protection insurance
- Access to 24/7 confidential telephone counselling and structured counselling support
- Access to online GP and telephone counselling services
- Enhanced family friendly leave and occupational sick leave
- Access to ‘Blue Light Card’ and other charity discount schemes
Your cover letter should be no more than 1 page and should answer the following questions;
Why do you want to work at Citizens Advice Bury & Bolton?
How will your skills, knowledge and experience meet the person specification and key responsibilities of the role?
Registered Charity
51 - 100
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year.
Thank you!
We are pleased to invite applications for the following opportunity:
Borough Service Manager - Ealing
Hours: 37.5 hours per week (Saturday and Sunday mandatory)
Salary: £33,845 p.a.
A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Borough Service Manager to run the 7 days a week service in Southall and the weekend service in Acton.
We are particularly interested in recruiting someone who has direct working or lived experience of substance use problems.
Closing date: Wednesday, 13th May 2026
JOB DESCRIPTION: BOROUGH SERVICE MANAGER
TITLE: Borough Service Manager - Ealing
SALARY: £33,845 p.a.
HOURS: 37.5 hours per week (Saturday and Sunday mandatory)
BASED AT: Southall and Acton – Ealing Borough
REPORTS TO: Operations Manager
JOB PURPOSE: To manage and develop the Weekend Social Club on behalf of the organisation within the agreed business plan.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
1.Running a Service
The Borough Service Manager is responsible for ensuring that the running of a service is done in line with Build on Belief mission to offer a place where clients users and volunteers can get on-going peer support from others with similar experiences through a range of activities, in line with Build on Belief Core Values and abiding by the Policies and Procedures of Build on Belief and the Build on Belief Standards of Practice and Operational Guidelines (hereafter referred to as SOPOG).
2. Staff Management
The Borough Service Manager will be responsible for a small team and will be in charge of ensuring that their Service Support Workers, Team Leaders, Facilitators and Volunteers work within the Policies and Procedures applicable to them and the SOPOG.
They will be responsible for the supervision of their Service Support Workers and the Team Leaders. The remaining volunteers will be supervised by Build on Belief Service Support Workers.
The Borough Service Manager will be accountable for ensuring their Service Support Workers complete accurate timesheets, comply with the Annual Leave policy, report absence, and keep accurate financial records and petty cash and supervise volunteers in accordance with the SOPOG.
The Borough Service Manager will support the Service Support Workers in ensuring that all required reporting and paperwork is submitted on time and to acceptable levels of competency.
3. Finance
The Borough Service Manager is responsible for all financial accounting and reporting related to the day to day running of their service in accordance with the SOPOG.
The Borough Service Manager will be accountable for all petty cash activities in the service centre ensuring the following:
• All financial matter relating to petty cash and vouchers are undertaken in line with the guidelines set down in the SOPOG.
• For the reporting of all financial matters to the Chief Operating Officer within the timelines set down in the SOPOG.
• For accurate and immediate reporting of any financial irregularities to the Chief Operating Officer within 24 hours of them coming to notice.
4. Training
While the in-house training programme will still be delivered centrally, or on-line the Borough Service Manager is accountable for ensuring that they, and/or their Service Support Workers deliver the following workshops to their volunteer teams three times per calendar year:
• Boundaries and Confidentiality
• Safeguarding
• Communication Skills
• Dealing with Difficult Behaviour
• Diversity & Discrimination
5. BoB Policies and Procedures
As per their contract of employment, Borough Service Managers are responsible for abiding by all Build on Belief Policies and Procedures and to make sure Service Support Workers and Volunteers also comply with the policies that are applicable to them. This includes the Standards of Practice and Operating Guidelines.
In addition to compliance with the Serious Incident Policy, all Team Leaders and Service Support Workers are responsible for reporting all incidents occurring in their service as detailed below. The Borough Service Manager is accountable for ensuring the guidelines below are adhered to without exception.
6. Incident Reporting
The Borough Service Manager will be responsible for ensuring Incident Reporting is done within both the guidelines and timelines set out in the SOPOG.
•All incidents, including those that may be considered minor, persistent, and abusive language being and example, will be reported in writing within 24 hours of their occurrence.
•Incidents that take place on-line or through other digital activity will also be reported in writing within 24 hours.
•Incidents will be recorded on the Build on Belief incident report form and sent to the Chief Executive. They will be password protected.
•It is expected that the Chief Executive will be notified by telephone of serious incidents on the day of their occurrence. When the Chief Executive is unavailable, through sickness or annual leave, it is expected that the incident will be reported by telephone to the Head of Services.
•Where applicable, incidents will be uploaded onto Datix within 24 hours of their occurrence.
•Any incident that results in an individual being excluded from a service, however short a period, will be considered an incident and must be reported in writing within 24 hours of its occurrence. It should be noted; there are no exceptions to the above.
7. Relationship Management
The Borough Service Manager will be accountable to work in partnership with the service providers ensuring an effective and constructive relationship with them as well as engagement with the local community, in compliance with the SOPOG rules and the Code of Conduct making sure all issues and incidents are reported to the Chief Executive.
8. General
•To promote and represent the BoB Social Club to service users and service professionals in the Borough, ensuring access to any service user who might benefit from the project.
•To ensure the services provided by the Social Club are run in a safe, supportive, and non-discriminatory fashion in line with Build on Belief Core Values and abiding by the Policies and Procedures of Build on Belief and the Build on Belief Standards of Practice and Operational Guidelines.
•To ensure the Social Club meets the needs of the service user community in the Borough, and to carry out development work to the service when necessary.
•To ensure the Service Support Workers, Team Leaders, Facilitators and Volunteer work within the Policies and Procedures applicable to them and the SOPOG, and receive supervision as detailed in those policies.
•To ensure that incidents are dealt with effectively and within the guidelines set down in the Policies and Procedures and SOPOG, and that all such incidents are reported in writing as detailed in those policies.
•To work with the Operations Manager regarding the development of the weekend service and the management of volunteers.
•To record statistical data relating to service users attending the Social Club and submit monthly reports to the Operations Manager. To provide end of year statistical reports and analysis of said data, working with the Operations Manager.
•To promote Social Club services and events to service users and service professionals within the Borough in conjunction with the other Managers of BoB services.
•To work with other members of staff to ensure the service is run in line with the Standards of Practice and Operational Guidelines for the charity.
•To attend Build on Belief Management Committee Meeting in the role Borough Service Manager, and other such meetings as may be deemed necessary, and to work within those meetings for the best interests of the Social Club and the local partnership.
•To prepare for and attend monthly supervision session with the Operations Manager.
•To abide by all the policies and procedures of Build on Belief as given to you at the start of your contract with the organisation.
NOTE WELL: This job specification covers the basic aspects of the post only and is subject to change upon the instruction of the Chief Executive Officer and if necessary, the Board of Trustees.
This post is subject to a Disclosure & Barring Service check at an enhanced level and the right to work in the UK.
PERSON SPECIFICATION CRITERIA
Required Experience
Experience of working with service users and/or volunteers in the substance misuse treatment and recovery field or those with complex needs.
Knowledge and Skills
Proven people management skills (i.e.: motivate, engage, supervise a team to improve the service delivery.)
Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, eligibility criteria and practical ways to develop recovery capital.
Demonstratable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors.
Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing.
Good computer skills in the use of Word, Excel and Power-point.
Personal qualities:
The ability to maintain safe professional boundaries with professionals, colleagues, and volunteers/service users at all times.
Demonstrable ability to work under pressure, adapt to changing environments and to balance competing demands.
Employ a flexible, empathetic, and non-judgmental attitude towards those with substance use issues.
Empathy with staff and volunteers who themselves may well be in treatment/recovery (lived experience of addiction or dependency is not essential but would be valued.)
Build on Belief, 2026
Registered Charity
21 - 50
Build on Belief supports people who are struggling with, or are in recovery from their substance use; namely drugs and alcohol.
The client requests no contact from agencies or media sales.
Thank you!
As an Internal Auditor, you will carry out detailed financial audits across a wide range of social care settings, including residential care, supported living, and extra care services. This is a hands‑on, varied role that involves significant national travel and provides the opportunity to directly observe and influence financial practices in frontline services, both safeguarding and empowering the people who we support.
Working largely independently during service visits, you will review financial records, assess financial controls, identify areas of concern or risk, and support services to improve their governance and compliance. You will act as a trusted advisor to managers and frontline staff, offering guidance, problem‑solving support, and training where required.
Your work will help ensure that individuals receiving financial support, each with different levels of capacity, experience safe, empowering, and well‑managed financial care.
Key Responsibilities
- Conduct planned and unplanned financial audits nationwide, typically completing three audits per week (including occasional overnight stays).
- Produce clear, detailed audit reports outlining findings, risks, and required improvements.
- Identify financial irregularities, risks, or non‑compliance and recommend corrective actions.
- Escalate potential fraud or financial mismanagement in line with organisational procedures.
- Support investigations into financial concerns or discrepancies.
- Provide practical advice, coaching, and on‑site problem‑solving support to service teams.
- Deliver training to staff on financial responsibilities, procedures, and best practice.
- Analyse patterns and trends to contribute to wider policy, system, and training improvements.
- Represent the Internal Audit function in meetings and share key insights.
- Assist with financial incident management processes.
- Work proactively, managing your own schedule while providing regular updates to your line manager.
- Adhere to Creative Support’s values, policies, confidentiality standards, and Equal Opportunities Policy.
About You
We are looking for someone who is:
- Highly organised, proactive, and confident working independently
- Able to travel regularly across the country, including overnight stays.
- Skilled at analysing financial information with strong attention to detail
- An excellent communicator who can build rapport and offer supportive guidance
- Committed to safeguarding, fairness, and high‑quality practice
- Motivated by making a positive difference to both staff and the people we support
- Enthusiastic to contribute to our collaborative and consultative team culture, where we strive for continuous improvement by harnessing individual’s strengths and interests.
Experience in auditing, financial governance, or social care is advantageous, but we welcome applicants from a range of professional backgrounds who can demonstrate the right skills and values.
Vacancy Reference Number: 88366
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.
Registered Charity
501 - 1000
Creative Support is a not for profit provider of person centered care and support
