308 Head of supporter experience jobs in Bermondsey, Greater London

The Youth Worker (Mentoring) will support Inspiring Inclusion’s Our Schools, Our Change programme by providing trauma‑informed, one‑to‑one support to Black and racially minoritised young people with adverse childhood experiences. Working closely with Camden schools and community partners, they will build trusting relationships that help young people feel seen, heard, and empowered while wider systems change progresses. They will use holistic, strengths‑based, participatory approaches, contribute to a test‑and‑learn model, and bring strong reflective and organisational skills. Personal experience of racial profiling in state education is essential, enabling deep empathy and authenticity. The postholder will be a collaborative practitioner committed to equity, inclusion, and ensuring young people have real influence over decisions shaping their education and futures.

Latymer Upper School is seeking to appoint a Philanthropy Officer (Individual Giving).

This role oversees the execution of all annual, capital, and project-based mass appeals across print, digital, and telephone channels. By driving these multi-channel campaigns, the position actively engages Upper and Prep school constituencies, including current and former parents, Prep families, and alumni (Latymerians).

Hours: Full-time, 37.5 hours per week.

Salary: Circa £32,000 (There may be some flexibility for an outstanding candidate, dependent on experience).

To apply and find out more about the school and our attractive staff benefits package, please visit our dedicated recruitment website.

Closing date: 9am Thursday, 17 September 2026.

Interviews will be held on Thursday, 24 September 2026.

We will review applications as they are submitted; therefore, suitable candidates may be interviewed before the closing date. We reserve the right to withdraw the position if an early appointment is made; therefore, early applications are encouraged.

Diversity – The School is fully committed to the principles of equal opportunity, diversity and inclusion. We have an established and representative staff Equality and Diversity Board to help drive forward positive change. A further Equality and Diversity Committee has recently been formed from our student population.

We are committed to attracting and retaining the very best staff, ensuring that our staff body reflects the diversity of our students and local community. Acknowledging a lack of ethnic diversity within our Support staff community, we particularly encourage applications from Black, Asian and Minority Ethnic candidates for this role. All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the School may employ positive action where diverse candidates can demonstrate their ability to perform the role equally well.

The School is committed to safeguarding and promoting the welfare of children and young people. All posts are subject to an enhanced DBS, online checks and receipt of two satisfactory references.

Buttle UK

Head of Finance

£58,994 – £62,321 per annum 

Permanent, Full Time (35 hours per week)

Hybrid working, up to 2 days per week in the office

Kennington Park Workspace, London, near Oval Station

Buttle UK believes that poverty and crisis should not define a child's future. Through its Chances for Children grants programme, the charity provides fast, targeted support to children and families facing financial hardship and challenging circumstances across the UK. As it delivers its ambitious 2025-2030 strategy, Buttle UK is investing in its people, systems and infrastructure to increase its impact and support even more young people. 

Reporting to the Director of Finance & Operations, the Head of Finance will lead financial reporting, controls, budgeting, forecasting and cashflow management across Buttle UK. This hands-on leadership role combines operational delivery with strategic oversight, ensuring robust financial systems, effective planning and strong financial governance. Working closely with colleagues across the organisation, you will provide financial insight, oversee grant finance, drive process improvements and lead a small finance team to support informed decision-making and organisational success. 

This is an excellent opportunity for a qualified finance professional who combines technical expertise with strong stakeholder engagement and is motivated by making a meaningful contribution within a purpose-driven organisation.

Key Responsibilities

• Lead the development, documentation and continuous improvement of financial reporting processes, controls and procedures.
• Ensure timely and accurate production of management accounts, financial reports and balance sheet reconciliations.
• Oversee budgeting, forecasting, reserves monitoring and longer-term financial planning activities.
• Develop and maintain cashflow forecasts to support financial sustainability and effective decision-making.
• Provide high-quality financial insight, analysis and advice to senior leaders, budget holders and other stakeholders.
• Support robust financial oversight of grant-making activity, ensuring compliance, transparency and effective management of restricted and unrestricted funds.
• Drive improvements to financial systems, reporting frameworks and organisational processes, identifying opportunities to increase efficiency and strengthen controls.
• Build strong partnerships across the organisation, acting as a trusted advisor and promoting financial literacy and accountability.
• Lead, coach and develop the Senior Finance Officer and Grants & Finance Administrator, fostering a culture of continuous improvement and high performance.
• Support statutory reporting, year-end processes, audit requirements and wider financial compliance and risk management activities. 

About You

We are looking for an experienced finance leader who combines strong technical expertise with a collaborative and proactive approach. 

You will bring:

• A recognised accounting qualification (ACA, ACCA, CIMA or equivalent experience).
• Significant experience in financial reporting, controls, management accounting and finance operations.
• Experience of preparing and presenting management accounts, budgets, forecasts and financial analysis.
• A strong track record of improving financial systems, processes and reporting.
• Experience working collaboratively with non-finance stakeholders and supporting organisation-wide financial understanding.
• Experience leading, developing and coaching a small team.
• Strong analytical, organisational and problem-solving skills with high levels of accuracy and attention to detail.
• The ability to translate complex financial information into practical, accessible insights.
• Excellent communication and relationship-building skills, with the ability to influence stakeholders at all levels.
• A commitment to strong financial governance, accountability and continuous improvement.
• Alignment with Buttle UK's mission, values and commitment to supporting children and young people.

Why Join Buttle UK?

This is an opportunity to join a highly respected charity at an exciting point in its development and play a key leadership role in supporting children and young people across the UK. 

Benefits include:

• Auto enrolment employer-matched pension contribution of 7% from start of employment.
• Life assurance scheme (3x annual salary).
• 25 days annual leave plus bank holidays.
• Three additional office closure days between Christmas and New Year. 

Safeguarding

We are committed to safeguarding and protecting the welfare of children and young people. This also includes ensuring a safe environment for colleagues, trustees, funders and all those we work with. All our posts require the postholder to undertake a Basic or Enhanced check from the Disclosure and Barring Service (DBS) prior to joining Buttle UK. This post will require a Basic DBS check and the successful applicant will be asked to undertake checks to obtain this Certificate of Disclosure. Right to work checks and two references will also be required.

Flexibility

This role is expected to work flexibly across the organisation and may require occasional additional hours during key financial periods or as needed and agreed with the Director of Finance and Operations.

Our commitment to Equity, Diversity and Inclusion

We are a diverse and inclusive team and actively promote equity, diversity and inclusion in our work, underpinned by our values. We particularly encourage applications from those with lived experiences of childhood financial hardship and multiple social challenges. 

Apply Now

Buttle UK is partnering with Allen Lane on the recruitment of this opportunity. 

Please send your CV together with a supporting statement (maximum one side of A4) outlining your suitability for the role. 

For further information or a confidential discussion, please contact Iain Slinn at Allen Lane. 

Our client is a national charity with a rich heritage and an ambitious vision: to create a future where science is more relevant, representative and connected to society. With around 35 staff, predominantly based in London, the charity works across education, communities, research, public engagement and science festivals, with equality, diversity and inclusion at the heart of its work. Prospectus is delighted to be supporting their search for a Head of Fundraising & Membership.

Salary: £46,811-£57,416

Full-time: 35 hours per week

Location: London. The charity operates an agile working policy, with the ability to work remotely for up to four days a week. For this role, there is an expectation of being in the London office one day a week, currently Tuesday, with flexibility considered for the right person.

This is an exciting opportunity for an experienced fundraiser to lead the fundraising and membership strategy, with a focus on growing and diversifying sustainable income. Alongside fundraising across corporates, trusts and foundations and other sources, the role will lead the membership strategy for EDIS, a national membership coalition hosted by the charity and delivered in partnership with the Francis Crick Institute. There is significant potential to grow membership, sponsorship and other income streams, alongside leading the existing Development team of two.

The charity is looking for an experienced and strategic fundraiser with a strong track record of securing income, managing pipelines and building funder relationships. You will bring excellent communication and relationship-building skills, alongside strong leadership and people-management experience. Corporate partnerships experience would be valuable, as would experience of membership or mixed-income models, but most importantly you will be motivated by the mission and excited by the opportunity to grow and diversify income.

To apply, please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

This charity is a Disability Confident Employer. After you apply, you will receive an email asking whether you wish to declare a disability for this application. As part of this commitment, a fair and proportionate number of disabled applicants who meet the minimum criteria for the role will be offered an interview.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Jessica Stoddart at Prospectus.

Prospectus is delighted to be supporting a national countryside conservation charity in the search for a new Head of Philanthropy at this crucial time during their centenary year, ahead of the launch of a new 10-year strategy in December. The charity is a campaigning organisation that believes in having accessible countryside and green spaces for all. They supports the protection and regeneration of countryside spaces rich in nature and believe this plays a crucial role in responding to the climate emergency. With a local office in every county in England, they are passionate about working with communities and creating better places for everyone to enjoy.

This role is offered on a permanent full-time contract basis paying a salary of circa £61,000 per annum to work in a hybrid and flexible working model from their London Office.

The post holder will proactively lead and implement strategies for maximising funding through significant support from trusts & foundations, statutory & institutional funders, high net worth individuals and corporate partners. They will develop and steward key relationships and identify new funding and partnership opportunities that support the charity's campaigning priorities. The post holder will provide strategic direction and hands-on support to a team of two officers, fostering a collaborative, ambitious and effective approach to income generation.

They are looking for a candidate with demonstrable experience of identifying, securing and developing relationships with potential for significant funding particularly through partnerships, along with trusts, foundations and high net worth individuals. They are looking for someone with demonstrable experience of securing 5 and 6 figure philanthropic and trust & foundation funding and meeting targets. The ideal candidate will have demonstrable experience of creating sponsorship, engagement and cultivation opportunities to secure long-term funding.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Firas El Dib at Prospectus. 

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon. 

Head of Youth Work and Mission

JOB DESCRIPTION

Responsible to: Chief Executive Officer (CEO) of Oxygen

Hours: 37.5 hours per week. This role requires flexible working, including some evenings, occasional Saturdays/Sundays, and weekends when running residentials for young people, plus regular shifts at the Oxygen shop.

Salary: £36,000 – £39,000 per annum, plus pension and life cover and cycle to work scheme.

Location: Kingston upon Thames, South West London, with travel across the Boroughs of Kingston and Richmond

Why Join Oxygen?

Oxygen is a well established and respected Charity known for its ability to reach and engage young people in creative and innovative ways.  You will have the opportunity to shape and lead youth work strategy, be part of a dynamic and committed team who love to see young people overcome barriers to their development and discover who they are and who they want to become.

● Membership of the Senior Management Team

● The chance to develop innovative programmes tackling issues such as knife crime, mental health and youth unemployment

● Working within a well-established Christian charity making a tangible difference to young people's lives

Working for Oxygen is fulfilling and rewarding. It gives you experience of working collaboratively with a range of partners, and in a variety of contexts, that will be invaluable to anyone wanting to develop and progress in a career working with young people.

About Oxygen

Oxygen is a dynamic youth organisation based in Kingston upon Thames, South West London. Oxygen began as the vision of a group of young people who wanted to reach out to others to demonstrate their faith and meet their needs. We are supported by over thirty churches across the Boroughs of Kingston and Richmond, and staffed by a team of full and part time employees, volunteers and young apprentices.

We work in partnership with local churches, voluntary agencies and statutory bodies to give young people the support they need to overcome the challenges they face. Through a range of engaging and fun activities, we help young people discover their strengths, values and beliefs, understand their potential and aspirations for the future, and find opportunities to contribute to society through volunteering and serving others. 

Oxygen is a Christian charity which works with young people of all faiths and of none. Oxygen is recognised as a key provider of targeted support for young people, with a strong reputation for reaching those in need and making a real difference in their lives. We start where a young person is at, seeking to understand the world from their perspective and to discover their skills, talents and character. We help them look past immediate challenges towards a more hopeful future, raising aspirations and motivating them to move forward.  We seek to demonstrate that they are cared for and valued and to demonstrate the impact the Christian faith can have upon people’s lives.

We continue to develop engaging and inclusive programmes that promote a sense of belonging to a community which give young people purpose and direction.  We respond to the issues affecting young people today, including mental health, knife crime, youth unemployment, digital youth work, mentoring and youth enterprise, alongside our charity shop on New Malden High Street. This role will give Oxygen the capacity and depth needed to innovate and develop projects that have a proven, positive impact on young people's lives.

Job Summary

As Head of Youth Work and Mission, you will be responsible for the delivery and management of Oxygen's youth work programme, implementing key projects to support young people's development. You will be part of the Senior Management Team (SMT) and will promote the mission, values and Christian faith of Oxygen in all aspects of your work.

Christian Faith — Genuine Occupational Requirement

Because this post leads and promotes Oxygen's Christian mission and outreach to young people, and contributes to maintaining the Christian ethos and culture of the organisation, there is a Genuine Occupational Requirement under Schedule 9 of the Equality Act 2010 for the postholder to be a practising Christian.

Safeguarding

Oxygen is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS (Disclosure and Barring Service) check and satisfactory references.

See JD for more infomation 

The Queen Elizabeth Trust is a new, ambitious UK-wide independent charity established to deliver a lasting legacy to the extraordinary life of service of Her late Majesty Queen Elizabeth.

Inspired by Queen Elizabeth's belief that "everyone is our neighbour", the Trust works hand in hand with communities to restore and sustain the buildings, green spaces and shared places that bring people together across generations and from all walks of life. Through funding, strategic partnerships and targeted support, the Trust will help create safe, inclusive and vibrant places that thrive long into the future.

Backed by an initial endowment from the UK Government, the Trust will act as a catalyst for change, investing not only in physical regeneration but also in the people, skills and activities that enable communities to flourish. Working with partners who bring deep local knowledge and expertise, the Trust is committed to ensuring that opportunities reach communities across the UK, particularly those that have historically faced barriers to accessing major funding programmes.

Reporting to the CEO, the Head of Finance will lead the development of the Trust's finance, treasury, investment and operational functions, overseeing a growing endowment currently valued at £40m. This is a unique opportunity to combine strategic leadership with hands-on delivery, building systems, influencing decision making and helping establish the foundations of a high-impact organisation from the ground up.

We are looking to recruit a qualified accountant with significant senior experience spanning financial leadership, treasury management, governance and organisational development. You will be equally comfortable advising boards, developing strategy and rolling up your sleeves to get things done. Commercially astute, highly collaborative and low ego, you will thrive in a fast-paced start-up environment, bring structure to ambiguity, and communicate complex financial matters with clarity and confidence.

Please visit the Attenti website to read the appointment brief for more information and details on how to apply. For an informal and confidential discussion, after having read the appointment brief, please contact our advising consultants, Anita Denton or David Fielding, at Attenti.

Closing date for applications – 28th September 2026

Help build the operational backbone of a multi-award winning charity that's ready to grow further, with a clear path to becoming our COO.

For seven years, one exceptional leader has held impact, organisational development and much of YUAF's operations, building the processes, funder relationships and team support that became part of the spine of how we grew. As they move on, we're not just replacing them. We're rethinking and widening the role.

This post exists to hold the organisation steady and take operational responsibility off the Chief Executive's plate, freeing her to focus on strategy, key donors and the funding pipeline.

What you'll hold

You'll report to the Chief Executive and sit on the Senior Management Team, owning income generation, impact and evidence, business planning, governance, performance management and the systems underneath them all. You'll line-manage four people: the Pathways Lead, Marketing Lead, Project Manager and Futures Lead.

Where the role is going

From month seven, this role is intended to move to full time with deeper ownership of income and strategy. As YUAF grows, and subject to income generation, we want this post to develop into our Chief Operating Officer role. We'd rather appoint someone who outgrows this description than someone who fits it exactly.

How you'll start

The first six months are a settling period at 30 hours per week. You'll learn how the organisation actually works, get embedded in the culture, and understand the programmes by spending real time with young people and the people who deliver them.

You'll build relationships across the team, with funders and with partners, and by month three, we want people to naturally come to you as a trusted point of contact.

We also want you to look at YUAF with fresh eyes. Where are the gaps? What's held together by one person's memory alone? Where does delivery quality drop, and why? What would make life easier for the staff doing the hardest work? Bring us both the diagnosis and the solutions.

The timing is on your side: November to February is our quietest season, when the Studio Bus is largely off the road. Delivery picks up again in March 2027, so the role builds in stages rather than coming to you all at once.

How to apply

In addition to providing your CV and cover letter, it is a requirement of the application process that you complete our Head of Operations Questionnaire. A link for this can be found on the attached job description. 

Note

We recognise that AI is a useful tool, however, we will be assessing applications, cover letters and running through AI to ensure that it was written by yourself as part of our shortlisting process. So please take the time to write your own application, this is a serious role that requires critical and independent thinking.

Can you confidently defend high-stakes assessment decisions to regulators, clinicians and exam boards?

Are you passionate about ensuring professional examinations remain valid, robust and grounded in assessment best practice?

TPP Recruitment is supporting a prestigious professional membership and awarding organisation to recruit a Head of Assessment, to provide strategic leadership for high-stakes professional examinations within a healthcare setting.

Working closely with senior clinical stakeholders, examination boards and regulatory bodies, you will lead the assessment agenda, ensuring examinations remain valid, robust, evidence-based and fit for purpose. The role combines assessment leadership, quality assurance, regulatory engagement and team management, offering significant influence across the organisation's assessment strategy and future development.

Salary: £68,280 per annum
Employment type: Permanent
Working arrangements: Hybrid – minimum of 4 days per month office based (London)
Working pattern: Full‑time, 35 hours per week
Other benefits:

• Opportunity to shape the future of high-profile healthcare assessments
• Work alongside senior clinical experts and respected leaders within the sector
• Excellent opportunities for professional development and sector influence

About the Organisation

Our client is a highly respected professional body that champions excellence in education, training, assessment and professional standards. Their examinations play a vital role in supporting professional progression and maintaining high standards within healthcare practice.

The organisation is committed to collaboration, respect and excellence, creating an inclusive environment where expertise, innovation and continuous improvement are valued.

About the Role

As Head of Assessment, you will act as the organisation's lead assessment professional, providing expert leadership across assessment design, quality assurance, standard setting, examiner development and regulatory compliance.

You will work closely with senior internal and external stakeholders, including examination boards, committees, clinicians and regulators, ensuring assessment programmes reflect current best practice and are supported by robust quality assurance processes.

Key Responsibilities

• Leading the strategic development and continuous improvement of assessment activities
• Overseeing assessment design, development and review processes
• Maintaining and enhancing quality assurance frameworks across examinations
• Leading standard setting and result determination processes
• Ensuring compliance with relevant regulatory and professional requirements
• Building strong relationships with clinicians, subject matter experts and external stakeholders
• Leading assessment-related change initiatives and innovation
• Monitoring developments in assessment practice and implementing evidence-based improvements
• Presenting proposals, reports and recommendations to committees, boards and governance groups
• Managing and developing a specialist assessment team
• Contributing to wider organisational strategy and business planning
• Deputising for the Director of Examinations when required

Skills / Experience Required

• Significant experience leading assessment activities within a professional, educational or regulatory environment
• Expertise in assessment design and development
• Experience implementing and overseeing assessment quality assurance processes
• Knowledge of standard setting, assessment validity and defensibility
• Previous experience leading and developing teams
• Strong stakeholder management, influencing and relationship-building skills
• The ability to communicate complex assessment concepts to a range of audiences
• Strong project and programme management capability
• Excellent analytical and problem-solving skills
• A commitment to equality, diversity and inclusion

To Apply

• Please submit your CV together with a cover letter outlining your suitability for the role.

Deadline

• Monday 21st September 2026, 9am

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Job Title: Head of Communications: Maternity Cover

Location: London/Hybrid 2 days a week in office

Salary: £70,700.00 per annum

Weekly Hours: 35

Reference: YMC1231934

About Us

Founded in 1844, YMCA is a global movement and the world's largest youth-focused charity.  In England and Wales, YMCAs are based in over 700 communities across168 local authorities supporting young people and communities to reach their potential. The turnover of YMCA in 2025-26 was £386m. YMCA England & Wales is a £23 million organisation of more than 400 colleagues, supporting a Federation of 80 local YMCAs to deliver vital services which positively impact young lives across the country. As we enter 2027, a year of significant impact in our mission, we seek a Head of Communications for maternity cover.

The opportunity

As Head of Communications, you'll lead YMCA England & Wales' communications and reputation strategy, growing our influence, visibility and impact across England and Wales. You'll be responsible for leading the delivery of an integrated communications strategy that strengthens our reputation, supports organisational priorities, amplifies the voices and experiences of young people, and positions YMCA as a leading voice on the issues that matter most to young people and communities.

Working closely with the Senior Leadership Team, local YMCAs and external stakeholders, you'll oversee YMCA England & Wales’ media relations, collaborative public affairs and campaign communications, digital communications, content development, brand amplification, event delivery, internal communications, and crisis communications. As part of the Leadership Team, you'll work collaboratively across departments to help deliver our strategic goals.

Day to day, you'll provide expert communications counsel to senior leaders and trustees, protect and grow our brand and reputation, lead integrated campaigns that support our influencing objectives, and turn research and insight into compelling public narratives. You'll also lead our approach to crisis communications and issues management. You'll manage a high-performing communications team, alongside the budget for that team, and help strengthen communications capability across the wider YMCA Federation.

About You

You're an experienced, strategic communications leader who can operate confidently at senior and board level, translating organisational priorities into clear, compelling communications plans. You'll have a strong track record in brand awareness building, reputation management and media relations, and an instinct for storytelling that builds engagement and trust.

You're calm and decisive under pressure, with proven experience leading crisis and issues communications. You know how to lead, motivate and develop a team, manage budgets effectively, and build strong relationships across a complex, federated organisation. Above all, you're passionate about YMCA's mission and committed to championing equality, diversity, inclusion and safeguarding in everything you do.

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

You will be the main person responsible for our UK phone line and be the first point of contact
for our many supporters. You will be working closely with the rest of the Supporter Care Team to ensure every interaction supporters have with our charity is a positive one and that they understand how integral they are to our mission.

You will communicate with supporters on our progress and ensure we utilise every opportunity for positive engagement. You’ll work with a wide range of people, efficiently gathering and providing information as well responding to whatever queries or situations may arise.

As a Supporter Services Executive, you will be working closely with our external fulfilment partners, ensuring that they deliver the high standard of service that we and our supporters expect. With them, you will provide a seamless, first-class end-to-end donor experience.

You’ll be well-organised, self-motivated and display a high level of accuracy, consistency and attention to detail and be comfortable working with supporters and colleagues across all of our markets and teams.

Supporter Care and Communications

• Work collaboratively across a global Supporter Experience team to ensure supporter enquiries are handled to the highest standard, providing prompt, efficient, accurate responses in line with the charity’s messaging and service level expectations
• Keep up to date with programme activities and news from across the organisation to ensure you can provide informed supporter communications and deal with supporter enquiries confidently, efficiently and consistently
• Handle difficult or distressed supporters in a sensitive and skilled manner, displaying empathy and establishing rapport whilst balancing the needs of Animals Asia
• Use agreed letter templates and produce bespoke responses as required
• Coach and co-ordinate with external colleagues to deliver the Animals Asia magic through their work for us

Gift Processing & fulfilment coordination

• Work closely and coordinate with colleagues in the Gift Processing team to ensure that donations are processed in a timely and efficient manner
• Liaise with external partners to ensure that our gift processing is delivered to the highest and most efficient standards
• Work with internal colleagues and external partners to ensure supporter queries are managed effectively and requests for materials to be mailed are fulfilled promptly
• Generate ad hoc acknowledgements and receipts for all offline payment channels, including annual statements to regular donors
• Process donations, online and offline, across all fundraising products
• Administer the end-to-end recurring gift process
• Ensure donations are processed on time and with accurate coding to track the source of fundraising income
• Assist where required in the review and implementation of new payment channels to ensure smooth and accurate gift processing
• Develop and maintain a good understanding of local payment channels and processes

Administration and financials

• Ensure procedure manuals are updated in line with changes
• Occasionally help to organise postal mailings
• Proactively liaise with supporters to capture missing / incomplete donation and supporter information

Legal and compliance

• Keep abreast of GDPR (UK and EU)
• Ensure full participation in training when provided
• Ensure that all processes are carried out in line with the mandatory regulations relevant to each country that we operate in and in line with training protocols

Database Management

• Help to maintain donor records & data integrity
• Accurately enter new data and amend existing data on the fundraising database following contact from supporters, and in line with Animals Asia’s policies and procedures
• Ensure supporter interactions are recorded accurately and consistently
• Ensure recurring gifts records are clear and neat on the fundraising database

Fundraising Support and Supporter Journey

• Assist with the delivery of fundraising materials to supporters
• Assist in acquiring and managing UK Gift Aid declaration from the donors to maximise income from Gift Aid
• Train & supervise volunteers as required

Miscellaneous

• Promote and advocate AAF to the general public
• Actively participate in team meetings
• Always keep the supporters and interests of Animals Asia at heart when dealing with supporters so as to develop and maintain positive long-lasting relationships

Person Specification
 

Qualifications, knowledge & skills required:

• Excellent written and oral communication skills, with extensive experience communicating with a broad range of people
• Demonstrable experience in a customer service role responding to a high level of enquiries via telephone and email with excellent interpersonal skills and telephone manner
• Experience of working on a customer relationship database (experience with Blackbaud CRM - a NFP database - is highly valuable, but not essential)
• Ability to understand and streamline processes and procedures
• Proven high level organisational and time management skills, including ability to manage workflows and balance competing priorities
• Understanding of working in a fundraising environment
• Accuracy and excellent attention to detail
• Demonstrable ability to respond effectively to challenges, to work effectively in a small, diverse and busy cross-functional team environment with minimal supervision
• Highly organised, able to prioritise varied workloads and meet deadlines
• Understanding of Data Protection (GDPR in UK & EU)
• Understanding of animal welfare issues and conservation is desirable but not essential 

Personal attributes required:

• Innovative, flexible and resilient
• Always acts professionally, with integrity and discretion
• Excellent attention to detail
• Well presented, articulate and polite
• Genuine enjoyment of meeting and interacting with people and building relationships
• Strong people skills with a high level of organisational awareness and ability to liaise with a broad and diverse range of stakeholders
• Commitment to professionalism, discretion and confidentiality
• Solution-focused with a creative approach to issues and a “can do” attitude
• Be able to take on accountability and to take the lead while being a strong team player
• Ability to display initiative, common sense and diplomacy
• Thoughtful and considerate
• Passionate about animals and animal welfare

Circumstances (essential):

• Able to work efficiently and effectively from home without disruption
• Able to connect to sustained, high quality internet connection from home
• Able to be work occasional extended hours and weekends as required
• Able to accommodate global meetings in the early morning or late evening (flexible working hours)

Conditions and Benefits 

Place of work : Home based – anywhere in the United Kingdom.

Working hours : Full time – standard hours are 37.5 hours per week.

You will be required to work such additional hours as are necessary to fulfill your role which may include evenings and weekends. You will be expected to manage your hours, responsibilities and workload accordingly.

Reports to : Global Head of Supporter Care.

Manages : n/a.

Budget responsibility : n/a.

Probation : The appointment will be subject to the satisfactory completion of a 3 month probationary period.

Annual leave : Annual paid vacation entitlement of 32 in each holiday year, this entitlement includes the eight bank and public holidays.

Other benefits : Training will be provided as required.  Flexible working conditions.

How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. . Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted. 

Applications should be received by 11:59pm on Sunday 13th September 2026 at the latest.

Using AI During Interviews
 Animals Asia is committed to ensuring a fair and authentic interview process. The use of artificial intelligence (AI) tools, including but not limited to real-time transcription, automated response generation or assistance in formulating interview answers, is strictly prohibited during any stage of the interview process.We will take a candidate's agreement to participate in an interview with us as confirmation that they will not use AI tools in any form during the conversation. If it is discovered or reasonably suspected that AI has been used, the interview will be terminated immediately, and the candidate will no longer be considered for the role.We appreciate your understanding and adherence to this policy, which is in place to maintain the integrity, professionalism and reliability of our recruitment procedures.

Head of Policy and Communications

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Head of Policy and Communications 

Location England

£58,212 per annum (pro rata for part time) 

Ref: 114REC 

Part Time - 21 hours per week – we are happy to talk flexible working 

Base: Home based/hybrid, in or commutable to London 

Contract: Maternity Cover 

Disclosure: Basic/Enhanced/ DBS is not required for this position as the post holder will not be working with school and community groups in the region. 

ABOUT THE ROLE 

Team: Strategy and Engagement/ Policy and Communications 

As the Head of Policy and Communications you will lead our policy, communications and influencing work in England, helping to increase support for walking, wheeling and cycling. As a key member of the Policy and Communications leadership team, you will raise the profile of Walk Wheel Cycle Trust, strengthen engagement with supporters and influence decision-makers to create positive change. 

Working closely with senior leaders, you will shape political strategy, develop clear and compelling messages, and build strong relationships with policymakers, partners and stakeholders. You will use evidence, insight and collaboration to influence national policy and help deliver our UK-wide goals. 

This is an exciting opportunity to drive real change by championing healthier, greener and more accessible journeys for everyone. 

What You’ll Be Doing 

• Lead our influencing work with the UK Government and coordinating that with our influencing work with the other three nations, government agencies, mayors and regional policymakers.

• Build trusted relationships with UK Government policymakers and partners who share our goals. 

• Provide strategic advice to the charity’s senior leaders on communications and political risks and opportunities. 

• Lead our UK-wide and England focused media and communications team, building and protecting the charity’s reputation. 

• Working with the Head of Brand and Marketing to plan and implement our supporter engagement campaigns. 

This role is ideal for someone who enjoys leading both communications and public affairs for a cause, working with others internally and externally to achieve positive change. 

ABOUT YOU 

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply. 

• Extensive experience influencing the UK Government, and the ability to provide strategic advice to senior leaders on political and communications risks and opportunities. This is the most important experience to be successful in this role. 

• Experience working in coalition with other external partners to achieve policy and communications goals. 

• Ability to build positive profile in the media and protect reputation in a crisis. 

• Excellent communication and influencing skills. 

• Successful leader of a multi-disciplinary policy and communications team. 

• The ability to work in a way that promotes the safety and wellbeing of children, young people and adults at risk.

LIVING OUR VALUES 

At the Walk Wheel Cycle Trust, we’re a values‑driven organisation. We’re looking for people who are: 

Always Learning – curious, open‑minded and committed to continuous improvement. 

Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed. 

Taking Ownership – proactive, responsible and empowered to make things better. 

Delivering Together – collaborative, transparent and motivated by shared success. 

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully. 

WHAT WE OFFER 

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life. 

WellbeingSupport 

• 28 days’ leave per annum plus bank holidays for full-time employees 

• Option to buy an extra week of annual leave (pro-rata for part-time employees) 

• Paid volunteer days to support causes you care about 

• Free, confidential support service available 24/7 

• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme 

FinancialBenefits 

• Up to two extra days of paid leave (pro rata for part‑time colleagues) when travelling sustainably for holidays. 

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust 

• Bike, computer and season ticket loans 

• Discount benefits 

• London Weighting Allowance of £4,530 per annum, pro rata for all those living within a London Borough (32 local authority districts plus the City of London). 

• Death in Service benefit – 3 x annual Salary 

Family FriendlyPolicies 

• Enhanced maternity and paternity pay 

• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

ADDITIONAL INFORMATION 

• Application deadline: 23:59, 13 September 2026 

• Interviews will be held via Microsoft Teams during the week of 05 October 2026. To apply, please complete our online application form. 

• We actively welcome applications from people of all backgrounds, particularly those underrepresented in our workforce, including people of colour and candidates with disabilities. Adjustments are available throughout the recruitment process. 

• Adjustments are available throughout the application process. 

Join Clergy Support Trust's outstanding External Relations Team as External Engagement Officer (12-month maternity cover) and play a key role in fundraising, events, and digital comms. Use your creativity and organisational skills to support historic events, engage supporters, and make a real impact for clergy families.

About the Role
The External Engagement Officer provides vital administrative and operational support across fundraising, events, and communications. This is ideal for someone in their second role, looking to develop a broad range of skills in a supportive environment. Working in a small and dynamic team, the External Engagement Officer supports and leads on projects, with a focus on communications, fundraising, events, marketing, and press. 

About the candidate:

• Highly organised and technologically adept (especially with CRM systems like Salesforce)
• Motivated, with at least 1 year of experience in communications, fundraising, or event management
• Confident, resilient, and able to coordinate complex event logistics
• Strong written and verbal communication skills
• Team-oriented, adaptable, and committed to the wellbeing of the clergy community

Key Responsibilities

1. Fundraising and Data Support

• Manage contacts and maintain up-to-date CRM records
• Add weekly bank donations to Salesforce and reconcile monthly income
• Lead on thanking supporters (managing emails/cards)
• Assist with legacy giving administration
• Support prospect research for fundraising
• Liaise with Finance Team on income and gift processing

2. Events – Logistics and Administration

• Manage guest lists, RSVPs, and name badges using CRM
• Act as point of contact for event bookings and assist with seating plans
• Provide on-site support at events (registration, hospitality, donor care)
• Post-event coordination including post-event feedback 

3. Communications and Digital Engagement

• Monitor and manage team inboxes
• Assist with social media management including DMs, replying to comments, and content creation
• Oversee logistics of print advertising (bookings, invoicing, transfer of creative files)

4. General / Team Support

• Maintain inventory of fundraising/event materials
• Proactively update Salesforce with missing information
• Provide general admin support and contribute creative ideas

This is a fantastic opportunity for an individual looking for a broad-scope role to development their skills in comms, engagement, events and fundraising in a high-performing team.

Prospectus is excited to be partnering with the UK's leading social mobililty charity in the search for a permanent Head of Corporate Partnerships.

Head of Corporate Partnerships

The Sutton Trust

£60,000-£75,000

Permanent

Millbank, London - hybrid with two days in the London office

Closing: Monday 21 st September 2026

The organisation believes every young person should have a fair chance in life regardless of their family's income, the school they go to our where they grow up. Their programmes empower young people to access life-changing opportunities, and their research influences national change to deliver a fairer future.

As the Head of Corporate Partnerships, you will be an experienced manager and fundraiser, confident in securing new business at a six-figure level through active prospecting and networking, with ingrained knowledge of how to secure and steward strategic partnerships with major corporates and corporate foundations. This role leads the corporate partnerships income strand and will line manager two Senior Corporate Partnerships Manager with specialities in account management and new business. The Head of Corporate Partnerships will join a high-performing income generation team and will report to the Director of Development.

The selected candidate will be experienced in successfully securing, managing, and developing corporate partnerships at six-figures and above, from initial prospect research to contracting and ongoing stewardship. The person will also have experience networking to build and manage relationships that lead to major gifts, particularly in the corporate world with senior non-profit volunteers. You will have first-class interpersonal skills and will be a natural ambassador in this externally-facing role for the organisation.

This role is a full-time permanent position that will have hybrid working in the London offices for at least two days per week. The salary for this role is £60,000 to £75,000.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ryan Burdock at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. We are committed to a fair, transparent and inclusive recruitment process. AI may be used to assist our teams, but no recruitment or hiring decisions are made solely by automated systems.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.