Information communications technology manager jobs in Highgate, greater london
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Reporting to the Head of Internal Communications and working alongside a delivery manager, this new fixed term role will be a crucial colleague helping us to deliver a new network wide communications platform. The platform is key to a new internal communications strategy to enable the Age UK Network of local, national and international charities to collaborate more effectively and ultimately deliver more for older people.
This role will act as the internal communications team's key specialist on the project and work closely with a Delivery Manager, technology colleagues and our platform provider.
The successful candidate will bring significant internal communications experience and be able to demonstrate and evidence knowledge and significant expertise in setting up, launching and embedding a new intranet across a complex network of organisations. Strong collaboration and presentation skills are essential as the role will work with diverse stakeholders through the delivery and launch phases.
This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London (EC3N 2LB). As this is a new fixed term role, with high stakeholder engagement, you will be expected to attend the office twice a week. Travel costs to the London office are not covered by the charity.
Please note: This is a 12-month fixed-term contract position.
Age UK internal grade: 4L
Last date for applications Monday 22nd June 2026.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
- Demonstrable and significant experience of delivering new online internal comms platforms (intranets) from start to finish (A, I, P)
- Evidence of significant experience of internal communications stakeholder management (A, I, P)
- Evidence of significant experience of devising and delivering training programmes as part of the establishment of new internal comms online platforms (A, I)
- Evidence of incorporating Diversity, Equity and Inclusion into internal communications strategies and content (A, I)
- Evidence of significant experience of devising and delivering content governance processes for internal communications platforms (A, I)
- Evidence of significant experience advising and coaching senior leaders on internal communications (A, I, P)
Skills and knowledge
- Evidence of strong project management skills within an internal communications context (A, I)
- Evidence of strong written communications skills, with the ability to distil complex information into compelling content (A, T)
- Strong knowledge of the workings of internal communications platforms (intranets) (A, I)
- Confident presenter and facilitator with evidence of strong presentation skills (I, P)
Personal attributes
- Evidence of strong people skills, including examples of collaborating across all levels of an organisation and across networks, federated structures or complex partnerships (I, P)
Great to Have's:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
- Previous experience of working within the charitable sector (A)
- Journalistic background (A)
- Experience of working in a federated organisation (A)
Skills and knowledge
- Evidence of strong video and audio experience for employee and partner audiences (A)
Please look at the attached job description for more information on the role responsibilities.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, Health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250
- Many additional benefits
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please visit our website.
The client requests no contact from agencies or media sales.
The role of Communications and Publications Support Officer is key in helping us share knowledge, support our networks, and deliver high-quality outputs that influence practice and policy.
Responsibilities include:
• Produce and distribute the Faculty for Homeless and Inclusion Health fortnightly newsletter (via Mailchimp)
• Support the development and scheduling of social media content, helping to grow engaging content and reach
• Monitor and report on social media analytics
• Update the Pathway website with news, publications and resources, and support with website improvements
• Organise and support online meetings of the Faculty for Homeless and Inclusion Health and its subgroups
• Coordinate and support online specialist Masterclasses for people working in health and care provision for people in marginalised groups
• Support delivery of external events, including the annual Faculty for Homeless and Inclusion Health conference
• Coordinate publication of major Pathway reports, working with designers and printers
• Provide publishing and administrative support to Fellows undertaking research projects
• Deliver high-quality editing, formatting and presentation of shorter reports and documents
• Maintain the Faculty for Homeless and Inclusion Health database and mailing lists
• Maintain and support Pathway document sharing and organisation on SharePoint and OneDrive
• Ensure Pathway resources are organised and accessible to support external communications
About you – it is essential you have:
· Experience of working in a communications or administration role (including remote working)
· Excellent organisational skills, with the ability to manage multiple priorities and deadlines
· Strong written and verbal communication skills
· Experience of maintaining or updating websites, including WordPress
· Experience of using social media professionally (LinkedIn, Instagram, etc.), creating content and understanding social analytics
· Proficiency in Microsoft 365 (Word, Excel, PowerPoint), SharePoint, MS Teams, Canva, Mailchimp and similar tools
· Experience of using digital tools to prepare and format documents, including academic reports or publications
· High attention to detail and accuracy
· Ability to work both independently and as part of a team
· Understanding of confidentiality and data protection Personal Attributes
You should also be:
• Motivated, with a flexible and proactive approach to work.
• Politically aware and able to work sensitively in a complex environment.
• Commitment to Pathway’s mission, including tackling inequality and promoting human rights.
It would be great if you also had:
• Experience of supporting events or conferences
• Experience of producing newsletters
The client requests no contact from agencies or media sales.
£35,560 + Benefits
12 months’ fixed term maternity cover
London, UK (Hybrid – 50% office attendance)
We are looking for a Personal Assistant (PA) to the Chief Executive Officer (CEO), to provide high-quality, confidential, and proactive executive support. You will be responsible for comprehensive diary and inbox management, coordination of meetings and travel, management of expenses, gatekeeping the CEO’s time, and ensuring the CEO is well-prepared through briefing and action tracking.
As PA to the CEO, you will work closely with the Chief of Staff, Briefing Hub Officer, and other relevant colleagues, to ensure the CEO’s meetings are appropriately supported with papers and briefings. You will also liaise with colleagues supporting the Academy of Medical Sciences’ President, to coordinate diaries where CEO and President activity intersects, and will manage sensitive communications with discretion and professionalism.
About the role
Executive, diary & inbox management:
- Provide proactive and complex diary management for the CEO, ensuring effective prioritisation and forward planning.
- Manage the CEO’s inbox, including monitoring correspondence, prioritising and responding where appropriate, and ensuring timely follow-up.
- Screen, triage, and manage incoming enquiries on behalf of the CEO, exercising sound judgement and discretion.
- Draft, prepare, and manage correspondence and documentation as required.
- Maintain accurate and well-organised electronic filing systems for the CEO’s office.
Gatekeeping, briefings & action tracking:
- Act as a gatekeeper to the CEO, balancing access, prioritising meetings, and advising on scheduling trade-offs.
- Work closely with the Chief of Staff, Briefing Hub Officer and colleagues to ensure meetings are appropriately briefed and supported.
- Track key actions arising from meetings attended by the CEO, ensuring follow-up occurs and deadlines are met, without owning delivery.
- Maintain awareness of protocol, managing sensitive communications and stakeholder interactions with discretion.
Meetings, travel & expenses:
- Arrange all travel and accommodation for the CEO, including itineraries and briefing packs.
- Coordinate virtual, hybrid, and in-person meetings, including booking rooms, managing technology (Microsoft Teams), and arranging catering.
- Prepare, submit, and track the CEO’s expenses in line with Academy policies, liaising with the Finance team as required.
Governance & corporate support:
- Provide administrative support to the CEO in relation to governance activity, including meetings involving the Academy’s Council Members, President, and Honorary Officers, as required.
- Liaise with PAs and administrative colleagues supporting the President to coordinate diaries, particularly where joint meetings or shared commitments arise.
- Support the coordination of CEO-related papers, briefings, and follow-up actions arising from senior meetings.
Corporate events & internal coordination:
- Support the planning and delivery of corporate events attended or hosted by the CEO. This could include the Annual General Meeting (AGM), New Fellows’ Admissions Day, named lectures, and other ad hoc events.
- Assist with coordination of all-staff meetings, senior leadership meetings, and cross-Academy activity involving the CEO.
- Provide diary and administrative support for ad hoc cross-Academy projects requiring CEO involvement.
Systems & information management:
- Maintain and update records within the Academy’s Customer Relationship Management (CRM) database (Salesforce), finance software (Iplicit) and other digital systems, as required.
- Support updates to internal systems and website content related to CEO or corporate activity, where appropriate.
Requirements
Skills, experience & abilities:
- Proven experience providing high-level PA or Executive Assistant support to a senior leader.
- Excellent written and verbal communication skills.
- Exceptional organisational skills and attention to detail.
- Confidence working with senior stakeholders and external organisations.
- Ability to manage multiple priorities with discretion and sound judgement.
- Strong IT skills, including Microsoft Office and CRM databases.
- Experience managing senior-level diaries, inboxes, travel, expenses, and briefing coordination.
- Experience in gatekeeping, action tracking, and protocol management.
Personal attributes:
- Highly organised, proactive, and calm under pressure.
- Discreet, trustworthy, and professional.
- Collaborative and confident working with senior colleagues.
- Flexible and adaptable to changing priorities.
- Strong commitment to the Academy’s mission, values, and public benefit.
Benefits
We provide our staff with a comprehensive benefits package outlined as follows:
- Generous pension scheme with flexible contributions – we contribute between 8% - 13% of your gross salary (with employee contributions of 3% - 8%)
- Life assurance at three times your salary
- Hybrid and agile working. 50% office attendance.
- 26 days annual leave, plus Christmas closure days and bank holidays
- Buying and selling leave
- Family-friendly policies including enhanced maternity and paternity leave (subject to a qualifying period)
- Complimentary subscriptions to Headspace and Classpass to support your physical and mental wellbeing
- Support through tailored learning and development
- A range of enhanced benefits become available once you’ve completed your probation period
If you have any questions about this role, please contact the Chief of Staff, Lizzy Benedikz, by email.
For more information and to apply online, please visit our vacancies page.
Closing date: 5.00pm on Monday, 22 June 2026.
Interview date: week commencing 6 July 2026.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Kisharon Langdon is a charity offering a wide range of services to support people with learning disabilities and autistic people, and their families. From our nursery and school to further education, through to employment opportunities and supported living, Kisharon Langdon empowers people with learning disabilities and autistic people to thrive and realise their ambitions and aspirations.
Whilst we support the Jewish community, we celebrate and benefit from the diversity of the communities in which we are based and welcome applicants from all backgrounds.
The Role;
The Trusts Fundraising Manager plays a key role in securing voluntary income for Kisharon Langdon by leading the development and delivery of a strategic trusts and foundations programme, with responsibility for achieving significant income targets and supporting the organisation’s long-term growth. The role involves proactively shaping and managing a high-value funding pipeline, using insight, planning, and data to drive sustainable income and maximise opportunities across the portfolio.
The post-holder will take ownership of relationships with a portfolio of funders, developing tailored cultivation, solicitation, and stewardship strategies aligned to funder priorities, while also identifying and securing new funding opportunities. They will bring a strong, proactive approach to prospecting and pipeline development, ensuring a balanced mix of short- and long-term funding.
Working collaboratively across the organisation, the Trusts Fundraising Manager will lead on the development of compelling, high-quality funding applications and reports, drawing on strong impact evidence and strategic narratives, while supporting continuous improvement in success rates and income growth. They will work closely with and provide informal support to the Trust Fundraiser
Key Responsibilities;
- Develop and deliver a clear trusts and foundations strategy to maximise income and support organisational growth.
- Build, manage and continuously strengthen a high-value funding pipeline, balancing short-term income and long-term opportunities.
- Manage a portfolio of trusts and foundations, leading on cultivation, solicitation and stewardship to secure significant grants and meet agreed income targets.
- Prepare and submit high-quality, compelling funding applications and reports, tailored to funder priorities and deadlines.
- Build and maintain strong relationships with existing and prospective funders, developing appropriate cultivation and stewardship plans.
- Act as a key ambassador for the organisation, including attending meetings, events and funder visits where required.
- Work closely with colleagues across services and departments to gather compelling evidence, data and case studies.
About You;
- Minimum 2 years proven successful experience in applications to charitable trusts and foundations.
- An ability to write engaging and persuasive funding applications and proposals to the highest standard.
- Strong IT skills including sound knowledge of Microsoft Office applications and CRM systems.
- Excellent communication skills both in written work and verbal communication.
- Able to work under pressure and manage competing priorities with attention to detail.
- Able to record and monitor income performance and report accurately to others.
- Researching and gathering data and evidence to inform funding proposals and to report on impact and outcomes.
What we offer;
- 21 days paid holiday per holiday year which increases with length of service, in addition, you are entitled to bank and public holidays and major Jewish festivals. (Pro-rated for part time staff)
- Company Pension scheme,
- Occupational Sick Pay after a qualifying period, which increases with length of service,
- Employee Assistance and Wellbeing Programme with free access to independent advice, support and counselling on a wide range of issues,
- Development and career progression opportunities.
How to apply;
Please apply online today with your most current up to date CV and a brief cover letter (no more than one page) outlining your interest in joining Kisharon Langdon and your relevant skills and experience for the role.
Please Note: We reserve the right depending on the number of applications received, to shortlist and interview candidates prior to the closing date, this vacancy may therefore close early. Early applications are therefore encouraged.
Closing Date; 15/07/2026
This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service, and all applicants will need to demonstrate the right to work in the UK. Please note at this time Kisharon Langdon cannot offer certificate of sponsorship support.
The client requests no contact from agencies or media sales.
About the role
As a first line IT support engineer, you’ll play a vital role in supporting our staff across the UK, acting as the first point of contact for all IT-related queries and incidents. You’ll deliver outstanding customer service while resolving issues across a wide range of technologies including Microsoft 365, Windows, macOS, Active Directory, Azure, mobile device platforms, and video conferencing tools.
You’ll manage, triage and escalate service tickets, assist with onboarding and offboarding staff, provide remote and in-person support, and maintain up-to-date documentation and asset records. You'll also have the opportunity to support our key events, liaise with third-party suppliers, and contribute to improving our internal IT processes.
This is a hands-on and varied role ideal for someone early in their IT career who thrives in a dynamic environment and is looking to build both their technical and customer service experience.
About you
You’ll have demonstrable IT knowledge, with the ability to resolve incidents efficiently while providing high-quality user support. You’ll have a working knowledge of supporting Microsoft 365 applications, Windows and Mac operating systems, Active Directory, and remote support tools.
Your excellent communication and interpersonal skills will help you explain technical concepts to non-technical users and deliver clear, professional written communication in tickets, guides, and user documentation. You’ll be organised and proactive, with a logical approach to troubleshooting and a commitment to continuous improvement.
You’ll also be comfortable working both independently and as part of a team, with a willingness to travel to other offices or events occasionally and to adapt to changing priorities.
If you’re looking to shape how IT services support our charity’s vital work, we’d love to hear from you.
Job description and benefits
The job description [DC1] and our attractive benefits are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
The salary range is:
£26,99 to £28,000 per annum London based
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions, please contact the Breast Cancer Now recruitment team
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Closing date Thursday 2 July 2026 9 am
Interview date week commencing 6 July 2026
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.
This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.
In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London.
About you:
- Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video.
- Excellent verbal and written communication skills.
- Strong organisational skills and shows enthusiasm to all duties.
- Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution.
- Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment.
- High level of personal organisation with the ability to plan and prioritise own work.
- Has experience in Microsoft applications like Microsoft Dynamics CRM.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified.
Interviews will be arranged for Wednesday 24th and Friday 26th June onwards. Candidates must be available for these dates.
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require a basic DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Location: London
Contract: Permanent, Full-Time
Are you a proactive IT professional with a passion for infrastructure, systems, and delivering reliable technology services? The ITF is seeking a Technology Infrastructure Support specialist to join our Systems, Digital and Data Department, supporting the delivery and maintenance of core IT infrastructure across our global organisation.
This is an exciting opportunity to play a key role in ensuring our technology environment is secure, efficient, and fit for purpose, supporting colleagues across an international network.
About the Role
As the Technology Infrastructure Support Specialist, you will work as part of a collaborative global IT function, supporting the organisation’s infrastructure, systems, and core technology services. This is a hands-on role requiring a broad technical skillset and the ability to work across infrastructure, security, cloud services, end user support and project delivery.
Working in a hybrid London-based role, you will be comfortable moving between infrastructure management, security initiatives, project delivery and operational support. You will act as a technical lead for infrastructure and security related activities, provide third line support for complex issues, and work closely with colleagues and suppliers to support the delivery of IT initiatives that enhance user experience and organisational effectiveness.
Key responsibilities include:
Infrastructure & Systems Support
- Support the maintenance, monitoring, and performance of IT infrastructure, systems, and networks.
- Assist in the delivery of infrastructure upgrades, improvements, and projects.
- Troubleshoot and resolve technical issues related to systems, hardware, and connectivity.
User & Technical Support
- Provide technical support to users where required, working closely with the wider IT team to ensure seamless service delivery.
- Support the setup, configuration, and maintenance of devices and systems.
Security & Compliance
- Support IT security protocols and ensure systems are maintained in line with organisational policies and best practice.
- Assist in identifying and escalating risks, vulnerabilities, and incidents.
Collaboration & Continuous Improvement
- Work collaboratively with global IT colleagues to maintain consistent standards and processes.
- Contribute to documentation, knowledge sharing, and continuous improvement of IT services.
- Support the implementation of new technologies and tools.
About You
As a global organisation, we are seeking someone with a strong all-round technical capability and a proactive approach to problem solving. You will be adaptable, willing to take ownership of issues, and confident working across multiple areas of technology. Most importantly, you will have a desire to continue developing your skills and experience while supporting colleagues across an international environment.
To be successful in this role, you will have:
Relevant IT experience:
Experience supporting IT infrastructure, systems, or technical environments, ideally within a multi-site organisation.
Technical knowledge:
Understanding of core IT infrastructure, including networks, systems, hardware, and cloud-based technologies.
Problem-solving skills:
Strong troubleshooting ability with a proactive and solutions-focused approach.
Communication skills:
Ability to communicate technical information clearly to both technical and non-technical users.
Security awareness:
Understanding of IT security principles and best practice.
Collaborative approach:
Ability to work effectively as part of a team and contribute to shared goals.
Why Join Us?
This is a great opportunity to develop your career within a global, values-driven organisation. You’ll work as part of a supportive and collaborative IT team, contributing to meaningful work that supports colleagues and operations worldwide.
Every day transport workers keep the world moving – connecting millions of people across our cities and countries

The client requests no contact from agencies or media sales.
Salary: £67,752 per annum with excellent benefits
Contract type: Permanent, full time or part time
Hours per week: 37.5 hours per week. All staff are required to work in person for a minimum of two days per week, in line with our hybrid working policy. The post-holder may be required to undertake some work outside normal working hours.
About the Health Foundation:
Health is our most precious asset. Good health enables us to live happy, fulfilling lives, fuels our prosperity and helps build a stronger society. Yet good health remains out of reach for too many people in the UK, and health and care services are struggling to provide access to timely, high-quality care.
The Health Foundation is an independent charitable organisation with a mission to build a healthier UK. We work to achieve this by generating high quality research and analysis; developing practical solutions to the biggest problems in health and health services; engaging, convening and building coalitions to build understanding, inform debate and drive action; and developing the long-term capability needed to transform health and care.
Our values:
We expect everyone who works with us to be committed to our values and to share our commitment to becoming a more diverse and inclusive organisation. Our values are impact, evidence, integrity, and collaboration. You can read more about them in our five-year strategy. We also expect everyone to share our commitment to becoming a more diverse and inclusive organisation and to help deliver our EDI strategy.
About the role:
The IT Operations Manager is responsible for ensuring the effective, reliable and secure operation of the Foundation’s IT services and infrastructure. The role oversees the day-to-day management of service delivery, infrastructure, and cybersecurity functions, ensuring systems are robust, resilient and able to meet the evolving needs of the organisation. Working closely with colleagues across the Foundation, the postholder ensures that technology services enable productivity, support research and analysis, and safeguard the organisation’s information assets. The role provides leadership to the Service Desk and Infrastructure & Security teams, ensuring the consistent delivery of high-quality support and the continuous improvement of IT services, processes, and controls.
- Ensure delivery of a comprehensive, reliable and secure IT service across service desk, infrastructure, core applications and cybersecurity, including proactive maintenance, patching and resilience measures.
- To utilise, maintain, evaluate and contribute to the development of the Foundation’s operational cyber assurance, coordinating security testing, driving remediation, and
maintaining the operational cyber risk register with reporting to governance forums. - Take all steps necessary to lead major incident management, coordinating technical response, ensuring timely stakeholder communication, conducting post‑incident reviews and driving service improvement actions.
- To establish, maintain and develop effective relationships with internal stakeholders and external suppliers/MSPs to ensure value for money, performance, compliance and
continuous improvement. - Ensure successful planning and delivery of IT projects aligned to strategic objectives, maintaining disciplined change management practices and managing risk and dependencies.
How to apply:
Our priority is to find the right individual for each opportunity. We are dedicated to building an inclusive workplace that values diversity and invite you to find out more.
If you would like to apply, please submit your CV, and answer the application questions below. Please try to limit your response to each question to no more than 300 words.
- Tell us about a time when you took responsibility for improving the performance or maturity of an IT service desk. What challenges did you identify, what actions did you take to address them, and how did you measure the impact on user experience or service quality?
- Tell us about a major incident you were responsible for managing (for example, loss of a critical system, widespread outage, etc). How did you lead the response, communicate with stakeholders, coordinate teams, and drive post incident improvements? What changed as a result?
- Describe a situation where you identified a significant cybersecurity weakness or risk within an organisation. How did you assess the issue, gain buy in for
remediation, minimise disruption to staff productivity, and ensure follow through? What measurable impact did your actions have? - How do you build positive relationships with colleagues inside and outside of your team? What methods do you employ to ensure you communicate impact, especially to non-IT colleagues? Please provide an example of how you have forged positive relationships with colleagues in previous roles
Our commitment to equality, inclusion and diversity:
We are committed to an inclusive hiring process, where every candidate has the chance to showcase their unique skills and experience in an accessible and supported environment, to ensure that we can make the best appointment for each opportunity on merit.
We welcome applicants from all backgrounds and encourage those from underrepresented groups in this field to apply to us.
We have identified three key areas to improving diversity. Our aim to achieve a more balanced representation across our organisation, with a particular focus on increasing the number of women in leadership, enhancing the representation of people from Black and ethnic minority backgrounds and welcoming more people with disabilities. As part of this commitment, we strongly encourage applications from these groups.
Apply to join our team and let's work towards building a more diverse and inclusive workplace together.
If you require any support through this process, please contact us. Help us work together to make the recruitment process and potential future employment more accessible and enjoyable for you.
Closing date: 21 June 2026, 23:59
Interview date: w/c 29th June 2026
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join the fight for mental health!
Everyone deserves the help and respect they need to recover. At West London Mind, we listen, support recovery, fight stigma, and work with partners to take action on mental health.
Job Purpose
We are seeking an experienced mental health manager to join our exciting new project, working with those engaging in gambling harms behaviours and affected others. The role will include overseeing various workstreams to the service, including: crisis de-escalation, casework, psychoeducation workshops and facilitating a space for peer-led activities. You will have a small team of support workers and volunteers to manage.
Your role as a team manager will be to directly support a team of support workers and volunteers in all areas of the service. You will aid in de-escalating those in a state of crisis which is exacerbated or influenced by gambling related behaviours. You will be expected to manage crises and your team, within a drop-in model. You will be expected to hold your own caseload of clients, providing 1:1 bespoke advice surrounding gambling and mental health support. In addition, you will aid in overseeing peer-led psychoeducation groups addressing root causes of gambling and a safe environment for loved ones to build meaningful peer connections. We are seeking autonomous, creative individuals with experiences of working with behaviours around addiction and direct management responsibilities.
Key Responsibilities
- Lead and empower a team of varied personalities and skills
- Work closely with senior managers, stakeholders including commissioners
- De-escalate immediate mental health crises
- Co-produce and facilitate various psychoeducation workshops
- Hold your own caseload of clients; providing advice and support on various matters eg financial management, debt, housing and other social issues pertaining to gambling behaviours
- Work autonomously and proactively
- Co-produce and hold a safe environment for peer-led activities
- Engage in extensive outreach across the borough of Hounslow
- Work within an integrative model with existing clinical pathways: collaborative working with NHS and Public Health colleagues
- Ensure all documentation is complete, accurate, and compliant with relevant legislation and guidance
- Finalise case reports, including clear outcomes of preventative measures in place
- Work collaboratively with internal teams and stakeholders to gather outstanding information
- Management of own safeguarding disclosures and incidents, in line with West London Mind Safeguarding Policy.
What we are looking for:
- Minimum of 1 year working in mental health services
- Minimum of 1 year working with those impacted by addiction
- Minimum of 1 year of line management
- Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
- Understanding of relevant legislation and policies
- Experience of working with vulnerable individuals
- Ability to work independently and deliver within the tight deadlines
- Creative and flexible approach to working with individuals
- Ability to manage sensitive information under GDPR with professionalism and confidentiality.
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations if they occur.
- Awareness of issues in mental health service provision
- A good understanding of mental health conditions
- Experience of working with vulnerable individuals
- Creative and flexible approach to working with individuals
- Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
- Ability to prioritise and manage workload
- Empathy and non-judgemental approach
- Good verbal and written communication skills
- Good IT skills including Word, Outlook, Salesforce, Excel and PowerPoint.
Desirable
- Full UK driving licence and car owner
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
Post is subject to an enhanced DBS check.
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract: Full time, Permanent
Hours: 35 per week
Location: London, Finsbury Park
Starting salary: £39,590 - £45,925 per annum
Closing date: 23/06/2026
Expected date of interviews: Applications will be reviewed on a rolling basis, and interviews may be conducted before the closing date. We encourage interested candidates to apply as early as possible, as the vacancy may be filled before the application deadline.
Job ref:
We have an exciting opportunity for an ICT Support Officer to join us at Freedom from Torture. You will be responsible for maintaining the ICT systems and supporting the users of these systems. In addition, you will provide first/ second line support across the FfT centres and be the first point of contact in the ICT Team for internal enquiries/issues.
About the role
As an ICT Support Officer, you will be responsible for providing a high-quality IT service and pro-actively supporting all Freedom from Torture staff, volunteers, and contractors. You will ensure a seamless and stable staff and clients experience across all our locations, liaising with third party providers for continuity of service and support the ICT Team in the delivery of projects.
The ideal candidate will have experience of User onboarding /off boarding and system access for staff, as well as of Office 365 security set-up and cloud management. You will also be able to work independently and as part of a team, as well as having strong communication skills; in order to liaise with people internally and externally.
About you
Experience in Providing 1st and 2nd line ICT support over a number of channels including face to face, phone, email, text, chat, and video.
Excellent verbal and written communication skills.
Strong organisational skills and shows enthusiasm to all duties.
Ability to manage issues and questions via the help desk system , updating clients in a timely manner and following tickets through to resolution.
Experience in troubleshooting hardware including Office 365 Apps, desktops, laptops, IP Phones, and network equipment.
High level of personal organisation with the ability to plan and prioritise own work.
What you'll get in return
In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution).
Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.
Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £35,191 - 40, 822 per annum.
To view the Job Description and Person Specification, please kindly see the attached file. IT
Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position.
Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.
We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.
Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory DBS disclosure, as well as a need for full employment history and up to date employment references.
Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.
We reserve the right to close the vacancy early if we receive a high volume of applications.
No agencies please.
Our Adult Learning Manager is a key operational role within the Adult Learning, Skills and Employment service. The post holder will take lead responsibility for the management and delivery of High Trees’ adult learning and community education provision, ensuring highquality, accessible and impactful learning for local residents.
Working closely with the Head of Adult Learning, Skills and Employment, the post holder will oversee the operational delivery of our Adult Education Budget (AEB/ASF) funded provision and wider community learning offer, including functional skills (English, Maths and ICT), ESOL, community wellbeing, family learning and selected vocational courses.
This is a hands-on management role that combines operational oversight with a strong focus on quality, compliance and continuous improvement. The post holder will lead a team of tutors, learning support staff and coordinators, ensuring excellent standards of teaching, learning and assessment across all provision.
A central aspect of the role is ensuring the adult learning curriculum offer is well-designed, responsive to local need and effectively supports residents to develop skills, confidence and pathways into further education, training and employment.
Employee benefits
• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day
each year after 2 years’ service (capped at an additional 8 days)
• Enhanced maternity/paternity/adoption leave after 2 years’ service
• Save money off a new bike with the Cycle to Work scheme
• Up to 7% contribution to the staff pension scheme
• 24/7 Employee Support Line
• Clear pay structure with yearly increments (based on performance)
• Annual staff away day
• Premium eye-care vouchers through Specsavers and season ticket loans
• Regular team lunches and generous supplies of office breakfast and snacks!
Connecting with people and communities to strengthen skills and build stronger voices.



The client requests no contact from agencies or media sales.
Introduction to the role
As an Associate Product Manager at Full Fact, you will be part of a team that helps tackle the spread of misleading, dangerous claims and hold those responsible to account.
You will be responsible for engaging and growing Full Fact’s audiences through website and email channels. Working collaboratively with colleagues across different teams, the successful candidate will be a self-starter, taking a data-driven approach to develop creative strategies to improve acquisition, retention, and user journeys.
If you are passionate about using technology to build a better information environment, and thrive in a collaborative, mission-driven environment, we'd love to hear from you.
If you are interested in applying but not sure you have all the skills, please do apply. We are open both to supporting learning on the job and to rearranging tasks within the team to suit the skillsets of the best applicant.
Job Definition
Website
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Assist with the delivery of Full Fact’s website product roadmap in. Tasks include: frontend redesign and functionality, CMS development.
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Contribute to prioritisation of backlog based on user needs and analytics.
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Manage and optimise engagement tools such as popups and email sign up journeys.
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Manage the MailChimp platform.
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Provide technical support for team members in building Full Fact’s weekly email newsletter.
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Develop and optimise automated email journeys when required.
Analytics
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Monitor and develop KPIs across email and website.
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Run A/B tests to improve conversion and engagement when relevant.
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Produce insights to inform product decisions.
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Work with analytics tools (mostly Google suite) to improve tracking and reporting
Search Engine Marketing
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Maintain and optimise the Google Ads Grants programme when capacity allows.
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Support content teams to optimise SEM strategies including exploring GEO strategies where relevant.
What we are looking for from you
Political impartiality and sensitivity:
You are committed to the political neutrality of our work and have a good understanding of impartiality (please see the rules on our website).
Understanding of public debate in the UK and sensitivity to the political context we work in.
Essential skills & experience
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Have excellent communication skills, both verbal and written
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Be highly organised with the ability to manage own workload
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Able to work collaboratively with technical and content teams
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Understanding information environment in which Full Fact operates
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Sensitivity to the need for political impartiality in relation to Full Fact's work
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Experience of delivering website improvements to enhance user experience
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Experience managing CMS platforms
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Experience managing email communication platforms (e.g. MailChimp)
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Experience of utilising website analytics to inform website development
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Proficient in Excel, data analysis and reporting
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Understanding of SEM strategies and best practice
Desirable experience
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Experience of working in the media and journalism landscape
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Experience of Agile working
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Experience with Google Analytics, Tag Manager, or related tools
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Experience conducting A/B or multivariate testing
What we offer
Starting salary of £32,000 - £40,000 per annum depending on experience.
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Workplace Pension
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Generous holidays
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25 days holiday plus bank holidays
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In addition, we close the office for a period between Christmas and New Year
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Day off for moving home
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Comfortable, centrally located London office with good transport links
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Employee Assistance Programme
How to apply
Upload your CV and cover letter using the link below by 10am on Monday 29 June 2026
Our recruitment platform will remove identifying details such as email addresses to allow us to sift applications anonymously
Before applying, please read the requirements we place on staff to protect Full Fact’s independence and non-partisanship on our website.
How the application process will work
We want to see you at your best to understand your strengths and the contribution you could make at Full Fact with strong support, including for your learning and development. We also want to make sure that we use your time well during this process and don’t ask for more from you than we need to. We will make any reasonable adjustments we need to make to this process to help ensure you can perform at your best.
The interview panel will include Jon Chittenden, Mark Frankel and a member of our technical team.
The process starts off with an anonymised covering letter and CV. This will be read by at least two people to produce a shortlist for interview.
The first round interviews will be a phone (not video) interview, lasting no more than half an hour, at a time that’s convenient for you. We will record it so at least two people can review each interview to decide who we invite back for the second round. The recordings will be deleted at the end of the process.
The second interview will be with the full panel by video and last no more than an hour. We’ll tell you everything you need to know to prepare, including anything we’d recommend reading in advance.
The client requests no contact from agencies or media sales.
Marketing Manager (Supporter Journeys & CRM)
We are recruiting for two complementary roles within our Digital team:
- One focused on multi-channel end-to-end supporter journey delivery and optimisation
- One focused on Email and SMS channel delivery and performance
Salary: £38,000 - £45,000 per annum
Department: Marketing, Fundraising & Engagement
Contract: 12 month fixed-term contract/secondment
Hours: Full time 35 hours per week but we are open to conversations about flexible working i.e., part time or compressed hours
Location: Stratford, London. Office-based with high flexibility (1-2 days per week in the office)
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
External closing date: 23 June 2026, 23:55
Internal closing date: 28 June 2026, 23:55
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the application questions and work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.
If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.
Interviews: Week of 6 July 2026
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone determined, someone like you.
This is an exciting opportunity to join Cancer Research UK as a Marketing Manager in either our Loyalty & Cultivation team or Email & SMS team, where we are recruiting for two complementary roles focused on delivering outstanding supporter experiences. Both roles play a key part in shaping and delivering audience-centric, end-to-end journeys that engage and inspire our supporters. One role focuses on designing, delivering and optimising multi-channel supporter journeys for priority audiences, while the other leads the Email & SMS channel strategy, supports marketing teams from planning to delivery. Together, these roles will help drive a more joined-up, insight-led approach, ensuring we deliver relevant, high-quality communications that deepen supporter engagement and maximise impact.
What will I be doing?
- Work collaboratively with the Proposition and Audience Marketing functions to translate strategy into tactical delivery plans
- Work closely with internal teams such as Data Selections and Campaign Planning to continually make improvements to processes to ensure the smooth delivery of campaigns.
- Be a key driver to building our data and technology capability to deliver more efficient and audience led journeys
- Bringing together teams across the organisation to deliver a joined-up supporter experience
- Using a test-and-learn approach to optimise performance
- Monitoring and reporting on performance against KPIs
Role-specific focus (depending on post):
Journey Delivery role:
- Work with stakeholders across Design, Product, Creative, Data and Technology teams to design, build and optimise outstanding, supporter-led journeys focusing on priority audiences.
- Delivering high quality end-to-end journeys across multiple channels, with a focus on campaigns using first party data
- Ensuring engaging content and creative is aligned across channels and with brand messaging
Email & SMS role:
- Leading the delivery of email and SMS campaigns, including
- team management and channel optimisation
- Manage a team of 5 Executives (3 Senior Executives, 2 Executives) to deliver email and SMS marketing campaign plans on time and meet agreed KPIs
- Be a channel expert for email & SMS delivery and work with marketing teams across the charity to implement improvements to email and SMS campaigns and supporter journeys.
- Gather learnings of digital marketing trends or changes and work to implement these at Cancer Research UK
- Work closely with the Product Manager for Adobe Campaign to maximise the potential of the tool and ensure its smooth running
- Work closely with the Senior Channel Manager for Email & SMS to bring together an Email and SMS Community of Practice, a place where all marketers at the charity can share learnings and encourage testing to help optimise campaigns
What skills are we looking for?
- Experience in a customer/supporter-focused marketing role
- Strong experience delivering cross-functional projects and managing stakeholders
- Understanding of end-to-end journeys and integrated campaigns
- Data-driven with experience using insight to improve performance
- Strong collaboration and influencing skills
- Solid grasp of data protection and consent regulations (GDPR, PECR), with awareness of how these impact fundraising and supporter communications
- Passion for delivering excellent supporter experiences
Additional experience (depending on role):
Journey Delivery role:
- Experience of journey mapping, lifecycle planning or personalisation.
- Experience of delivering journeys that drive loyalty or meet non-financial customer/supporter needs, such as providing information and support, would be beneficial but not essential.
Email & SMS role:
- Experience delivering email/SMS campaigns and using tools such as Adobe Campaign, including line management
- Relevant line-management experience with proven leadership skills and the ability to manage competing priorities for yourself and others
- Significant experience of using Adobe Campaign to deliver and report on best-in-class email and SMS campaigns
- Experience of translating marketing strategy into tactical delivery plans
- Passionate digital marketer knowledgeable in email and SMS marketing trends and developments
- Data-driven with an understanding of UX principles and relevant experience of improving email and SMS marketing through insight and innovation Excellent project management skills including resource and risk management
- Proven track record of building and maintaining strong and collaborative relationships with a wide range of stakeholders.
- Proven ability to manage own workload and meet deadlines with little reference to line manager
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our .
Internal Eligibility criteria
Internal candidates should ideally have completed their 6-month 'getting started' period before applying for other roles. You should also advise your current line manager at the point you make an internal application, or at the latest, at the point of being invited for an interview.
All internal candidates applying for a secondment, must have:
o completed their getting started period
o discussed their intention to apply and gained approval to apply with their line manager
o been in their substantive (home) role for at least 6 months (this is only applicable if you have previously been on secondment)
If you do not confirm that you meet these requirements, we will not be able to progress your application.
Additional information
For more information about working with us please or contact us at .
For more updates on our work and careers, follow us on: , , , and .
ABOUT THE ROLE
We are looking for an experienced Communications and Marketing Manager with excellent organisational
skills to develop, implement and manage effective communication strategies for a charity based in the
healthcare sector, with a national and local reach across the UK and Ireland.
You’ll have demonstrable experience in planning and implementing different communications strategies
across a range of marketing channels to help us grow our organisational profile, uphold our vision
and values, while extending our reach across the sector to support growth and awareness among the
community we support.
As part of the daily management of the charity’s communications and marketing needs, you’ll work with colleagues and volunteers to raise awareness maximise awareness of our support model, support the organisation through attendance of national and local events and be part of a team representing the charity at key exhibitions during the year requiring you to be away overnight for up to 3 or 4 nights at a time (depending upon location) – approximately 3-4 times per year. Further information will be available to candidates taken forward for interview.
You will be integral to our communications and marketing approach, collaborating with colleagues who manage our social media and published communications (e.g. member magazine). Above all you are someone who fosters an organisation wide approach working with, mentoring and supporting colleagues to ensure a planned, structured and collaborative approach to our communications and marketing planning.
The ideal candidate must have a proven track record in managing communications, producing effective content and campaigns across a range of channels (print, digital, online) for at least TWO years, ideally bringing additional experience from within the charity sector.
The role is primarily remote and the successful applicant can work from a location of their choice (subject to representing the charity at key meetings, internal meetings and exhibitions throughout the year). The role holder will make optimum use of video conferencing and online collaboration tools to work as part of a wider communications team so the team feels connected and engaged in its approach.
Interviews will be two-stage for successful candidates. Initial interviews will be held via video conferencing (such as Zoom) with successful candidates going through to a second round. Second round interviews will be face-to-face interview (with advance notice). Successful candidates will, in advance of the second round, be given a short working brief and asked to present their campaign ideas at interview together with past examples of their work.
UK travel within the role is expected with the charity reimbursing reasonable travel costs where agreed up front and on behalf of the charity.
KEY RESPONSIBILITIES
- Plan, execute and monitor a value-driven, measurable communications and marketing strategy across our print, digital and internal channels in accordance with the direction of the Board
- Demonstrable experience developing, collaborating and managing multi-channel campaigns as part of the overall strategy measuring their effectiveness, adapting to change, where necessary, as part of the wider communications approach (digital, print)
- Develop engaging, accessible and audience-focused content to build trust and a relationship with our target audience
- Excellent organisational skills to manage small projects, ensuring timely delivery and execution supporting risk identification and mitigation
- Upholding brand and culture in everything you do
- Collaborate with colleagues to support organisation and management of charity events
- Oversee the communications and marketing direction of the charity to ensure consistency in approach across all channels
- Build and maintain relationship with journalists and oversee other PR opportunities
- Develop and nurture strategic partnerships with key individuals, stakeholders, and community voices, building strong working relationships that support authentic storytelling and enhance the charity’s impact
- Ensure all content in accessible, inclusive and aligns to our brand and identity
- Budget management with strong planning to meet upcoming deliverables and identifying areas where financial savings can be made to maximise charity resources
- Produce meaningful management information at key times
- Monthly senior management reporting
- Quarterly Board reporting
- Annual reports (authoring and collaborating from external sources)
PERSON SPECIFICATION
Essential Experience
- At least two years experience in a Communications/Marketing Management role
- Experience in developing and implementing communications and marketing strategies, ideally within the not-for-profit sector, across a wide range of marketing channels
- PR experience and media liaison
- Communications planning and forward thinking
- Brand management
- Team player/Mentor
- Campaign management to raise the organisational profile and advocate for people
- Working with third party stakeholders to manage exhibition attendance, organise events and more generally any services provided to/purchased by the charity
- Working with and maintaining effective stakeholder relationships including our trustees, staff, volunteers and external medical professionals
- Demonstrable experience of online and digital marketing platforms to promote the charity, raise awareness and support our target audience
- A strong working knowledge of social media platforms, although we have a dedicated social media manager undertaking the role that you will collaborate with
- Familiarity with UK data protection regulation
Desirable Experience
- Knowledge and experience of SEO
- Budgetary management
- Experience in social media moderation
- Experience in creative tools (Canva, Adobe products) and digital marketing platforms
- Podcasts or similar digital content
- Experience of working on sensitive content
- Experience across the not-for-profit sector
- Ambassador management
SKILLS AND QUALITIES
- Creative, proactive and confident in your approach achieving outcomes in a timely manner and within budget
- Excellent interpersonal skills with ability to build strong working relationships
- Adaptable, flexible and committed to our charitable aims and values
- Strong time management skills
APPLICATION SUBMISSION
To apply, please submit:
- Your CV (up to 3 pages)
- A covering letter outlining your suitability to the role (max 500 words)
Interviews will be two-stage for successful candidates. Initial interviews will be held via video conferencing (such as Zoom) discussing previous experience and role fit with successful candidates going through to a second round. This includes alignment to IA’s values. Please allow up to 1 hour for this stage.
Second round interviews are expected to be in in-person in a central location - advance notice will be given and the charity will reimburse reasonable travel expenses, approved in advance. Successful candidates will, in advance of the second round, be given a short brief and asked to present their campaign ideas from a charity working example at the interview. This should be available to us at least 48 hours prior to interview to allow us time to review.
Additionally second stage applicants will be asked to provide examples of their own work, at least 48hrs prior to the interview. You should be comfortable sharing past content that you have created previously which will be treated with the strictest confidence. Please allow up to 1.5 hours for this second stage.
Applications should be submitted via the advertising platform including your CV and covering letter. See attached role profile for recruitment timetable and further details about us/the role, including contact details for an informal chat, if required, before applying. Applicants are encouraged to ensure availability in line with the recruitment timetable in the attached job specification.
While IA recognises the value of AI technology in the current climate, IA reserves the right to ignore applications where we have reason to believe that they have been wholly produced using generative AI tools.
Please let us know if you require any additional support to attend or undertake an interview or if there is anything we should consider as part of the interview process.
Apply as above. Additionally, please refer to the recruitment timetable in the attached job specification.
The client requests no contact from agencies or media sales.
Key responsibilities and duties
The Clinical Service Manager will be responsible for supporting the effective day-to-day management and development of The Maya Centre’s clinical services. Key duties will include:
- Providing clinical management across The Maya Centre’s therapeutic services and therapist teams.
- Managing the client journey from referral through to assessment and allocation.
- Overseeing referrals, triage, assessments and allocation processes for new clients.
- Acting, alongside the Clinical Director, as a senior clinical point of contact and providing case consultation where required.
- Supporting and managing therapists, including responding to clinical queries and ensuring compliance with policies and procedures.
- Undertaking clinical risk assessment and risk management as required.
- Ensuring outcome measures, including CORE, are completed and used effectively across clinical services.
- Maintaining high standards of clinical governance, record keeping, monitoring and evaluation.
- Supporting the recruitment, induction and professional development of therapists.
- Working with the Clinical Director, CEO and wider team to develop and improve The Maya Centre’s service model.
- Building positive relationships with partner agencies, community organisations, health and social care providers, funders and other stakeholders.
- Supporting consultation events, stakeholder engagement and the promotion of The Maya Centre’s services.
- Contributing to reports for trustees, funders and other audiences.
- Attending relevant meetings, including clinical team meetings, supervisors’ meetings, management meetings and CPD sessions.
- Representing The Maya Centre externally at relevant inter-agency and clinical meetings where appropriate.
- Supporting fundraising, events and wider organisational activities when required.
Person specification:
Essential
- Full membership, registration and accreditation with UKCP, BPS, BPC and/or BACP.
- A minimum of three years’ post-qualification clinical experience.
- Evidence of continuing professional development in line with relevant professional body requirements.
- Experience of working clinically with clients who have experienced childhood trauma.
- Experience of culturally sensitive clinical practice.
- Knowledge of relevant legislation and its implications for clinical practice.
- Good knowledge and experience of a broad range of psychological therapies.
- A minimum of two years’ experience of clinical service management.
- Experience of management within an organisational context.
- Experience of working in different cultural contexts.
- Excellent people management skills.
- Ability to work independently and collaboratively as part of a team.
- Ability to build and maintain positive relationships with community organisations, health and social care providers, partner agencies and funders.
- Excellent written and verbal communication skills.
- Experience of collecting and measuring clinical outcomes, including CORE.
- Good IT, numeracy and data skills, with the ability to collate and present information clearly.
- Strong organisational skills and the ability to meet deadlines.
- A strong commitment to anti-discriminatory, trauma-informed and intersectional practice.
Desirable
- Qualifications or training in therapeutic modalities beyond psychodynamic or analytic approaches.
- Experience and knowledge of using CORENET.
Equality, diversity and inclusion
Please note that this post is open to female applicants only, as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
We want our organisation to reflect the diversity of the women we serve, and we particularly welcome applications from women with lived experience of the issues we work with, and from women from Black, Asian, Minority Ethnic or Refugee communities
To Apply , please provide:
• An up-to-date CV
• A personal statement (maximum four A4 pages); and
• Evidence of the required essential qualifications and current professional registration
The client requests no contact from agencies or media sales.


