Job title jobs in Ashford, middlesex

Credit Controller 

ABOUT THE ROLE

Reports to: Credit Control & Contracts Manager

Hours of work: 37.5 hours per week

Salary: £34,233.60 (including London Weighting)

Place of work: Hybrid with 3 days in our London (Waterloo) office

Contract Type: Permanent, full-time

Closing date: Sunday, 10th May, 23:59

This position does not offer sponsorship and is best suited for candidates already located in the London area.

Make a real difference in people's lives while advancing your credit control career with a national charity that truly values your expertise.

Main purpose of the role:

You will be responsible for managing the collection of debts across multiple communities, ensuring all outstanding amounts are recovered efficiently and in line with organisational policies. 

You will work closely with local authorities, community staff, financial appointees and the finance department to maintain accurate financial records, improve collection rates, and support cash flow management. 

This role requires strong credit control and bookkeeping expertise, excellent communication skills, and the ability to manage multiple complex accounts.

Key essential criteria:

• Experience working within Credit Control in the Charity or Private sector.
• Relevant qualifications – Part qualified, CIMA, ACCA, AAT or qualified by experience.
• High level of competence in MS Office, particularly Excel, including VLOOKUP, SUMIF, and Pivot Tables.
• Minimum 5 years’ proven experience in credit control, bookkeeping, or finance roles.

This role is subject to an enhanced DBS criminal record check.

Additional details about L'Arche can be found on our website.

Discover what makes L’Arche a rewarding place to work—explore our employee benefits on our website or in the job pack.

A full job description and person specification can be found in the Recruitment Pack.

To apply, please answer the questions on our online application form.

The closing date for applications is: Sunday, 10th May, at 23:59. 

We encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then.
We also reserve the right to close the advert early if we receive enough suitable applications.

Please also read our privacy notice for job applicants.

Role Summary

Julie’s Bicycle (JB) is seeking an experienced project manager to work across our Arts Council England Programme. This is a rare opportunity to join JB’s passionate, expert, and friendly team at our internationally renowned non-profit, working at the intersection of culture and the climate crisis.

Job title: Culture & Climate Project Manager
Contract: 1.0 FTE (part-time can be considered for the right candidate), 1 year fixed-term contract with the possibility to become permanent
Location: Hybrid working: office base is at Somerset House, London: we are flexible on approach, within a hybrid model of in-person & virtual. This can be discussed at interview (*) 
Salary: £39k to £41k p.a. (pro rata), depending on experience
Reporting to: Arts Council England Lead and Programme Manager
Start date: ASAP - depending on candidate’s notice period 
Normal hours: Office hours are 9.30 - 5.30pm, Monday – Friday.
(requests for flexible working hours will be considered)

Other: 

• Annual leave is 25 days per year (pro rata) plus standard bank holidays
• Cultural entitlement of £250 per annum (pro rata) to spend on arts/cultural events & activities
• All employees are able to claim 1 hour a week for personal wellbeing
• Pension scheme enrolment and 6% employer contributions (reviewed annually)

(*) Access to office space in London is always available to staff who can't or don't want to work from home. 

Some travel is involved in this role - to visit organisations and run programme activities.

If you would like this application pack in a different format (e.g. large print or audio file), please email us (information in the link provided). 

About Julie’s Bicycle (JB)

JB unites culture, creativity and climate action to drive change. For nearly two decades, we’ve been at the forefront of the creative climate movement - one of the first to position culture as a powerful force for radical change. Our mission is to mobilise the creative sector, equipping thousands of artists, cultural organisations, and creative leaders with the tools, knowledge, and confidence needed to transform their practice into climate action. We focus on tackling the root causes of the climate, nature, and justice crises by shaping thinking, informing policy, and scaling practical solutions. Together, we can turn creativity into a powerful force for a just and regenerative future.

About Key Programmes

Our Partnership with Arts Council England 

Julie’s Bicycle delivers the Arts Council England’s Environmental Programme, supporting organisations to embed Environmental Responsibility (ER) within their governance, operations and programmes, and supporting the Arts Council England (ACE) to drive positive environmental change within the sector. The programme focuses on delivering support to National Portfolio Organisations (NPOs) and Investment Principle Support Organisations (IPSOs), as well as the wider creative and cultural sector through a suite of free tools, resources, events and programmes.

Our programme is adaptive, responding to sector needs, insights and learning from delivery. As such, there is a significant opportunity for a collaborative and experienced project manager to deliver strands of work across the programme and to help shape the programme itself in response to learning and insights.

The Environmental Programme broadly includes: 

Sector support: developing resources, running events, facilitating workshops and peer share spaces to deepen understanding and share knowledge on topics relevant to environmental sustainability, tailored for freelance creatives, boards, cultural buildings and cultural practitioners; broadening access to cultural climate practice via creative climate e-learning;

Sector reporting: supporting organisations in reporting their environmental impacts and actions using the Creative Climate Tools - our platform created for cultural organisations and businesses.

Sector leadership: to inspire, develop and nurture sector leadership via a number of dedicated programme strands focused on governance, justice, resilience and decarbonisation.

Responsibilities

We are looking for an outstanding and energetic individual to join our team as a Culture and Climate Project Manager, leading and facilitating key strands of work across the programme in partnership with ACE.

Your core responsibilities will include:

• Annual Report: project managing, writing and delivering the ACE Annual Report. Drawing together both qualitative and quantitative data, case studies and stories of change to create an annual snapshot of environmental activity across the portfolio. You will work closely with the ACE team Environmental Coordinator on this project. Tasks will include:

  • End-to-end project management: Create and manage the production timeline, ensuring the report is delivered on time and meets Arts Council England (ACE) standards.

  • Data Synthesis: Collaborate with the Environmental Sustainability Coordinator to gather, analyse, and interpret both quantitative (carbon data, metrics) and qualitative (narrative progress) information.

  • Storytelling & impact: Coordinate the strategy and team involved in identifying and developing compelling case studies and "stories of change" that demonstrate the real-world impact of environmental activity across the portfolio.

  • Content development: Draft, edit, and refine the report narrative to ensure a compelling, cohesive, and accessible copy. Manage all the contributions to the copy and version control process.

  • Engage with ACE and JB’s comms team for the launch of the report to ensure maximum impact.

• E-learning module/s: Leading and project managing the development of new modules, working across internal teams to co-design and deliver engaging content and a great user experience.

  • Strategic lead: Serve as the primary project manager for the creation of new digital learning assets from concept to launch.

  • Content development co-design & collaboration: Lead on the content development and/or the facilitation of content co-creation with internal teams and expert associates to gather subject matter expertise and ensure content aligns with the programme’s strategy.

  • User experience (UX) oversight: Ensure modules are engaging, accessible, and intuitive for a diverse range of learners.

  • Production management: Oversee the technical and creative delivery of content, managing workflows between designers, LMS developers, and internal stakeholders.

• ACE partnership support: working in partnership with ACE's environmental responsibility team to help embed ER within the organisation, including stakeholder liaison and consultation workshops with area/regional managers.

  • Stakeholder Liaison: Build and maintain strong working relationships with the ACE environmental responsibility team and regional leads.

  • Consultation & Facilitation: Design and lead workshops for area and regional managers to gather feedback and align on ER implementation strategies.

• Programme delivery: Working collaboratively on the delivery of the ACE programme. This will include:

  • Resource development: Conduct research to create toolkits, guides, and practical resources that support the wider ACE programme.

  • Training design: Develop and facilitate training sessions, ensuring content is tailored for both in-person and virtual delivery.

  • Group facilitation: Convene and lead focus groups, stakeholder networks, and leadership sessions to foster knowledge sharing and peer learning.

  • Collaborative team work: Work fluidly across the delivery team to support large-scale program milestones and ensure a high standard and participant engagement.

About you:

You will be passionate about the cultural sector's role in responding to the climate and nature crisis, and committed to embedding values of care, stewardship, justice and collaborative action within it.

Candidates may come from a climate science background and we welcome applications from candidates with non-traditional career paths. You must demonstrate significant project management and partnership experience, combining strategic thinking with hands-on delivery. You will be an excellent communicator with a flexible, solution focused approach, and keen to also contribute actively to the learning and culture of the wider JB team.

Experience And Skills

Essential

• A genuine and demonstrable interest in arts and culture, the role they can play in the climate crisis, and the sustainability challenges facing the sector. This needs to be partnered with a deep and demonstrable commitment to climate justice.

• Significant project management experience (at least 5-7 years), developed across mid-large scale programmes, freelance work, or a combination of both, with strong attention to detail across all stages of delivery.

• Demonstrable experience in leading the development of e-learning or online training, whether through content design, learning frameworks, and/or digital/UX production, or transferable experience and skills that could demonstrate you’ll be able to lead deliver this part of the role.

• A degree in environmental science/studies/management/sustainability or related area, or a cultural degree that includes environmental/sustainability intersections or evidence of equivalent relevant expertise.

• Demonstrable experience of partnership working with external organisations and stakeholders, including facilitation of groups across cultural or environmental contexts. Ideally with cultural practitioners, institutions and funders.

• Experience of running consultation and/or action research with cultural or environmental sector individuals and organisations.

• Excellent written and verbal communication skills, with the ability to communicate clearly across different partners and audiences and, ideally, proven ability to translate complex datasets and environmental metrics into accessible, compelling copy.

• A proactive, flexible approach with the ability to manage multiple workstreams and a genuine curiosity and commitment to drawing out learning to support adaptive programme design.

Desirable

• Knowledge of the ACE investment portfolio and/or the wider publicly funded cultural sector

• Experience of successfully managing climate, environmental and/or justice projects, working in partnership with external organisations

• Developed experience working with freelance artists and creative organisations within networks or peer sharing contexts

• Experience of participatory or co-design/collaboration approaches to content development, facilitation and consultation.

Why Join Us?

At Julie’s Bicycle, you’ll join a passionate team working at the intersection of creativity and climate action. We offer a collaborative, inclusive, and flexible working culture, where your voice will shape how the cultural sector responds to one of the greatest challenges of our time. 

How to apply

If you’d like to apply, please: 

• Complete the application form and equal opportunities monitoring form found on our website.

Submit these via our application portal by 11.59pm on Sunday 17th of May 2026. We strongly encourage early applications as we may close the recruitment early if we have reached a sufficient number of viable applications.

Please note that this role does not meet the criteria for Skilled Worker visa sponsorship.

We know job descriptions can feel daunting and that people who are from the global majority, from working class backgrounds, those without formal qualifications and some LGBTQ+ candidates are statistically less likely to apply even when they are well suited to a role.

If you read this JD and felt you *almost* matched (if you have built relevant skills through freelance work, lived experience, activism, organising or routes outside formal education) we very much want to hear from you! We also believe class is not defined by education or parental occupation alone. If you identify as working class by your current financial experience and lifestyle, that counts.

Our commitment to meeting underrepresented individuals in the sector:

Guaranteed Interview Scheme and Positive Action

As part of our ongoing commitment to building a team that better reflects the people, communities and causes we serve, we operate a Guaranteed Interview Scheme for disabled candidates, in line with the Equality Act 2010.

This scheme is available to candidates who identify as disabled (including under the social model of disability, encompassing physical, sensory, cognitive, mental health and long-term health conditions) and who can demonstrate within their application that they meet all of the essential criteria outlined in the job description. Candidates will be asked within the equal opportunities form whether they wish to be considered under this scheme. This information will be handled in confidence and will only be shared with those involved in the shortlisting process where necessary to apply the scheme.

We are committed to increasing the diversity of our workforce and recognise that some groups are underrepresented within our organisation and sector. We therefore actively encourage applications from people from ethnically diverse backgrounds. Where candidates are equally qualified, we may apply positive action in line with the Equality Act 2010 to select a candidate from an underrepresented group, where this is a proportionate means of addressing underrepresentation.

A note on AI

While we understand that some people may use AI tools for accessibility (and recognise and support that many assistive technologies may use elements of AI), we ask candidates to consider what tools are most appropriate during the application process. For example, we recognise the value for many people of machine learning language tools like Grammarly. On the other hand we would discourage the use of generative AI tools in writing your application, as we'd like to understand your personal interest in working for Julie's Bicycle, and be able to understand your non-AI-assisted communication skills just as they are. We also recognise that for many of the people and creative communities we work with, the rise of generative AI poses a threat to their livelihoods, while the environmental impacts of AI are only set to grow: this means we also have a responsibility as Julie's Bicycle to consider where and when (and if) we use AI in our work. 

Thank you for your interest in working at Julie’s Bicycle.

Job Title - Senior Billing Officer and Coordinator

Contract - Permanent

Hours - Part time 0.6 FTE (21 hours per week) or 0.8 FTE (28 hours per week) with some flexibility around working hours

Salary Range - £30,000 to 40,000 FTE pro rata (£18,800 to £24,000 for 0.6FTE and £24,000 to £32,000 for 0.8FTE)

Location - London office - Coram Campus, 41 Brunswick Square, London WC1N 1AZ

About Coram

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

One of the nine members of the Coram group, Coram Children’s Legal Centre (CCLC) is the UK’s specialist centre for children’s rights in education, immigration, community care and family law, and provides significant international legal systems consultancy. The centre is located on the Coram Campus in central London with a base in Colchester. We champion access to justice through information and advice, legal practice and representation, policy and strategic litigation. Our Legal Practice Unit provides advice and representation primarily under legal aid contract. Our Policy and Practice Change team promotes practice change through training and capacity building to professionals and secures systems change through research, policy and advocacy.

About the role

This role will coordinate, oversee and supervise the Legal Practice Unit’s legal aid billing operations. Through systematic and efficient management, the post-holder will play an important role in CCLC’s financial and operational sustainability. Working with the Managing Director of Legal Practice, the Heads of Department and Coram’s central finance team, the key objective of the role is to help maximise the unit’s legal aid billing in controlled work, certificated work and inter partes costs. It will also oversee private fees billing. The post-holder will oversee the smooth running of legal aid billing. In this role, the post-holder will work very closely with legal, operations and administrative staff. The role will act as a key point of contact for a range of internal and external stakeholders including Coram’s central finance team who will support the role with grant fund management and overall accounting functions for CCLC. The post-holder will support the Managing Director of Legal Practice and Children’s Rights and department heads in the successful maintenance of our relationship with the Legal Aid Agency.

The role would suit a legal aid billing professional with significant direct hands on experience of a range of types of civil legal aid billing (including controlled and certificated work) and an understanding of the challenges of legal aid. The ideal candidate will have experience of supervising the work of others but support and training will be provided. We are looking for someone who is interested in developing into management, is a proactive problem solver, is highly organised and able to maintain oversight over different workstreams ensuring progress. In addition to legal aid experience, they will need an aptitude for processing large amounts of data, developing and managing spreadsheets and improving organisational systems. They will be well supported through training, an enthusiastic and competent junior billing team, the central finance team and an outsourced legal cashiering company, as well as a friendly and collaborative management team including the Managing Director and the Heads of practice areas.

This is a largely office-based role in order to fully provide support to the billing team. However, some remote / hybrid working may be possible depending the experience of the candidate after the initial settling in period and there will be flexibility over how the working hours days will be spread across the week (within working hours). The team are mostly based in the London office and with one billing team member in Colchester so the postholder may require some occasional travel.

For further information on CCLC please visit our website.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: Sunday 7th June 2026 at 23:55

Test and Interview date: Week commencing 15th June 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

We are seeking a highly efficient, collaborative professional with a keen eye for detail to work closely with the CEO in a supporting role. This role will be critical to the functioning and effective governance of the organisation, providing a broad range of support as required. Tasks will be varied and will involve both supporting our frontline functions and assisting with back-office admin, ranging from providing a compassionate response to people dropping into our office for support or dealing with telephone queries from vulnerable migrants, to processing invoices and assisting in the drafting of fundraising applications.

This is a new post to support efficient administration at HMC, ensuring the smooth running of HMC’s office and providing essential support to the CEO.

We are a busy team supporting a large number of vulnerable people and working hard to deliver impactful services in a challenging external environment. In a small team with limited resources, we all wear multiple hats and this will be a varied and busy role juggling tasks across multiple areas.

This role offers a rewarding opportunity for a highly organised person who is as comfortable delivering public-facing services as they are working alone in deep focus to complete an administrative task or write a report. The ideal candidate is confident speaking to and supporting others, and enjoys administrative tasks, creating and maintaining structure and working in a supportive capacity.

Please review the full Job Description & Person Specification for details of the role.

Role: Director of Fundraising

Salary: £80,533.78 (gross) per annum inclusive of London Weighting, with a fixed sum allowance of £2,764. 

Current employees in banding 53 will maintain their existing salary.

Location: Head Office- London

Duration: Permanent

The Labour Party is looking to recruit a Director of Fundraising. The post-holder will be responsible for leading the development and delivery of a strategic, multi-layered fundraising programme, maximising mid and high value income to support the organisation’s short, medium, and long-term electoral objectives. The postholder will align fundraising strategy with the political electoral cycle, ensuring sustainable income growth, effective donor engagement, and the financial resilience required to deliver Political campaign success at all levels.

The successful candidate will have:

• Experience working in a fast paced, high pressure environment, managing political risk 

• Proven track record of success in project management, through the complete project life cycle, preferably in complex situations 

• The ability to produce overarching fundraising strategies and to ensure their effective implementation

• Proven and successful experience of fundraising and income generation activity

The Labour Party’s standard working arrangement is that all employees based in headquarters in London/Newcastle attend their contracted office four days per week, Monday to Thursday. Home working is only authorised on Fridays.

The deadline for applications is 17 May 2026.

The Labour Party values equality and diversity, and welcomes applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marriage and civil partnership, or pregnancy and maternity.

There when it matters

About the role:

The prospect research and pipeline management role is pivotal to fundraising at Sue Ryder – you will sit within the Philanthropy and Partnership team and will be working across the Corporate, Trust, Major Donor and Regional teams. We are looking for someone who can support our fundraisers through prospect research, network mapping, lead qualification, and due diligence checks.

Most importantly you will be a proactive member of the team, joining us at an exciting time as we embark on our newly developed 5-year fundraising strategy. You will be a member of the team with the skills to review and develop the pipeline management process on our CRM (Raiser Edge NXT) ensuring the teams have access to dashboards, tracking their donors across the stages of solicitation. You will also provide insight reports into how well we are moving prospects through the pipelines and will have a voice to make recommendations. This role will also ensure we are working within data protection and fundraising regulations and both deliver and track our due diligence checks.

About you:

• Educated to degree level or with equivalent relevant work experience.
• Familiarity with prospect research tools and the ability to identify and recommend the best tools to support our work using the budget as cost effectively as possible.
• Thorough working knowledge of GDPR as it relates to major donor fundraising and the Fundraising Codes of Practice.
• Experience of undertaking due diligence checks on prospective donors and of setting up and implementing policies and processes to ensure regulatory compliance.
• Excellent communication skills and the ability to build supportive and collaborative relationships with colleagues both across fundraising and the organisation including the ability to chair meetings and present data and insight.
• Experience of working on a variety of requests and ability to manage and prioritise workload whilst being responsive.

Essential Criteria:

• Previous experience of driving forward process improvements, implementing new processes or systems, and working with colleagues to embed change.
• Skilled at using a relationship management database (or CRM) to track prospects through the solicitation process, produce dashboards and reports and glean insight from data.
• Experience of delivering prospect research activities to identify and qualify leads for fundraising teams across corporate, trust and major donor income streams.
• Working knowledge of high value income streams and what will support fundraisers in achieving income growth.
• Experience of providing relevant high quality and accurate research profiles with developed research skills and attention to detail.
• Proven experience in identifying new high-value funding prospects from the database and other sources including major donors, corporate partners and trusts.
• Proven ability to be proactive in network mapping securing new prospects or additional opportunities from existing networks e.g. see that a major donor is also a trustee of a grant giving trust or the CEO of a potential corporate partner.

Closing date: 21st May
Interviews: 27th and 29th May

**We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online 
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme
- and lots more. 

If you want more than just a job, we want you.
Join the team and be there when it matters.

Our commitment to equity, diversity and inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.

Join us in creating a culture where everyone feels respected, valued, and able to thrive.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

This role will support the Database Manager in overseeing and enhancing Sarcoma UK’s Raiser’s Edge NXT database to ensure it supports strategic fundraising, data-driven decision-making, and organisational growth. This senior role balances day-to-day database operations with a focus on innovation, integration of new technologies, and the delivery of advanced reporting and insights that align with Sarcoma UK’s strategic objectives. The Senior Database Officer also plays a key role in staff upskilling and future-proofing the charity’s data systems.

At Sarcoma UK, we are committed to building an inclusive and diverse workforce.

We welcome applications from people of all backgrounds, communities and experiences. We are happy to discuss flexible working arrangements and will make reasonable adjustments throughout the recruitment process.

Benefits:

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Volunteering day per year
• Enhanced sick, maternity and adoption pay
• Sarcoma UK Life Insurance Scheme
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group
  • Team activities throughout the year
• Interest-free season ticket and bicycle loan

Our Promise: 

Everything we do is shaped by the people affected by sarcoma.

Our work is guided by five commitments:

• We are shaped and driven by people affected by sarcom: we listen to and learn from the experiences of patients and families.
• We are committed to equity: everyone affected by sarcoma should be able to access the same quality of care, information and support.
• We collaborate to make a bigger impact: we work with healthcare professionals, researchers, organisations and policymakers to achieve more together.
• We uphold the highest standards: we use evidence and expertise to push for better care, treatment and research.
• We are relentlessly ambitious: sarcoma is decades behind other cancers. We will use every opportunity to close that gap.

Duties and key responsibilities

Database Administration (Raiser’s Edge NXT)

• Manage, maintain and optimise constituent and gift data on Raiser’s Edge NXT to ensure accuracy and compliance.
• Support the Database Officer with processing incoming donations from online giving platforms including JustGiving and Fundraise Up to ensure accurate integration and reconciliation.
• Support the Database Officer with monthly reconciliations between Raiser’s Edge NXT and the income spreadsheet.
• Work with the Database Manager to develop and manage Omatic Cloud automated processes for importing constituent and gift data from external fundraising platforms.
• Support the Database Manager in designing and monitoring database KPIs.
• Lead data cleansing and housekeeping projects including data retention, consent and Gift Aid reviews identifying areas for improvement and implementation of best practice in collaboration with the Database Manager and Database Officer.
• Support fundraising stewardship through event management, automated workflows and mailing list coordination.
• Process and record Gift Aid declarations in accordance with HMRC guidelines.
• Maintain high standards of data quality, GDPR compliance and robust data controls.
• Administer user access and database security settings in line with internal policies and GDPR.

Data Reporting and Insights

• Build sophisticated donor segmentation, pipelines and automated journeys to improve donor retention and engagement.
• Deliver tailored reports, interactive dashboards and insights to support strategic decision-making.

Staff Training and Support

• Provide tailored team training, knowledge-sharing sessions, and guidance materials to help colleagues make the best use of Raiser’s Edge NXT.
• Manage data-related enquiries and provide timely support.

Cross Function Collaboration

• Work closely with the Database Officer to align on day-to-day data processing and support.
• Partner with the Finance Team on reconciliation and reporting.
• Collaborate with Fundraising, Communications, and Support Services teams to provide strategic database insights and technical guidance.

Other

• Work flexibly and collaboratively in a dynamic environment, undertaking other duties as required to support the wider operations of Sarcoma UK.

Role Summary

Job title: Marketing & Communications Manager
Contract: Full time, 1 year contract (possibility of becoming permanent)
Location: Hybrid working: office base is at Somerset House, London: we are flexible on approach, within a hybrid model of in-person & virtual. This can be discussed at interview (*) 
Salary: £40k p.a.
Reporting to: Marketing Lead, with a dotted line to Communications Lead
Start date: May 2026 - depending on candidate’s notice period 
Hours: Working hours are 9.30am - 5.30pm, Monday to Friday
(requests for flexible working hours will be considered) 

Other:

• Annual leave is 25 days per year (pro rata) plus standard bank holidays
• Cultural entitlement of £250 per annum (pro rata) to spend on arts/cultural events & activities
• All employees are able to claim 1 hour a week for personal wellbeing
• Pension scheme enrolment and 6% employer contributions (reviewed annually)

(*) Access to office space in London is always available to staff who can't or don't want to work from home. 

If you would like this application pack in a different format (e.g. large print or audio file), please contact us (information in the link provided).

About Julie’s Bicycle (JB)

JB unites culture, creativity and climate action to drive change. For nearly two decades, we’ve been at the forefront of the creative climate movement - one of the first to position culture as a powerful force for radical change. Our mission is to mobilise the creative sector, equipping thousands of artists, cultural organisations, and creative leaders with the tools, knowledge, and confidence needed to transform their practice into climate action. We focus on tackling the root causes of the climate, nature, and justice crises by shaping thinking, informing policy, and scaling practical solutions. Together, we can turn creativity into a powerful force for a just and regenerative future.

The Role

We need a proactive and hands-on Marketing & Communications Manager to drive the delivery of the next phase of our communications and marketing strategies. 

This role is about more than messaging or promotion—it’s about co-creating and delivering a compelling and inspiring narrative of creative climate action. Along with our Marketing and Comms Leads, you will be responsible for our brand, storytelling, content strategy, and creative outputs - originating concepts, internal design work, and driving conversion - ensuring that everything we do reflects our values, amplifies our impact, and deepens our reach across the cultural and climate landscape. You’ll play a key role in supporting our impact by leading our day to day communications delivery.

This will involve deputising for some of the (part time) Marketing and Comms Leads delivery on days when they are not present and contributing across the whole portfolio of work at JB.

This digital-first role includes a strong focus on content development, storytelling, and delivering varied communication campaigns. You’ll be responsible for independently creating, repurposing and distributing engaging content in a consistent voice across our digital channels. Alongside our Marketing Lead and Communications Lead, you will ensure our insights, tools, and narratives are warm, purpose-focused, clear, accessible, and optimised for reach and engagement. You will be someone who thrives on the combination of co-shaping strategic ideas and plans while driving hands-on effective delivery.

As a confident marcomms expert, you will liaise directly with our partner organisations to co-create communications, support joint campaigns, and boost JB’s voice in the broader climate and culture movement. This will involve growing our audiences, media contacts and networks, including welcoming new cultural organisations, creative practitioners, environmental partners, and funders into our network. This role needs a strategic, proactive and flexible individual with enthusiasm for and significant experience of marketing and/or communications.

You will be part of a small Marketing and Communications team and work closely with the rest of JB’s 20-person, supportive and mission-driven team.

Key Responsibilities

Content, Socials & Campaigns

• Lead on the development of timely, engaging, inclusive content across all JB’s digital channels (including copy-writing across channels, website, newsletters and social media).
• Lead on a JB bulletin strategy, with pre-planned themes aligning with our aims and a readership growth plan (working closely with our Marketing Lead and CRM manager) as well as leading on the writing, preparing and distributing segmented bulletins for the sector and key programmes (with content support from across the team).
• Maintain, manage and optimise editorial calendars that reflect our programmes, partnerships, research, and events and regularly engage the programme leads in the process.
• Alongside the Comms and Marketing Leads, oversee and support the production, publication, marketing, distribution and evaluation of JB’s full range of content including podcasts, films, events, briefings, reports, guides and resource libraries related to the climate, nature and justice crisis, ensuring appropriate tone and key messages.
• Leading on the production of marketing and comms packs for outreach on key events and announcements, including associated thought-leadership pieces, and the production of a public annual report.
• Ensure all content is optimised for audience growth, accessibility, and search (SEO, GEO), working closely with our Marketing Lead who leads on our overall web and marketing strategies.
• Sharing responsibility for driving forwards our social media strategy and developing, designing, and scheduling engaging content on social media, working closely with our Social Media Manager and wider marcomms team.
• Receptive, reactive community engagement on social media, including social listening, and supportive and timely responses.
• With support from the Marketing Lead and working very closely with the Programme Coordinator, take ownership of embedding accessibility best practice for events, marketing and across all communications, including preparing transcriptions and integrating captions and alt text, large format materials, audio description and accessible slideshows.
• Managing and optimising JB’s YouTube channel, including the creation of post-event assets to be published across the website.

CRM, Partnerships & Audience Development

• Taking responsibility for the day to day management and maintenance of JB’s newly implemented CRM, ensuring audience segmentation according to latest data protection, use and access requirements (with support from JB’s dedicated CRM Manager, Marketing Lead, and Digital Champions).
• Nurturing relationships with relevant networks and partners, identifying and collating regular updates and opportunities.
• Collaborate with cultural, environmental, and funding partners to co-create engaging shared messaging, campaigns, and communications assets to bring in new business opportunities.

Brand, Creative & Strategy

• Jointly responsible for brand implementation when deputising for Marketing and Comms Leads, ensuring coherence of messaging and tone across all channels and materials. 
• Draft internal and external reference guides for JB’s work, including the preparation of marketing and comms packs for outreach on key events and announcements and the production of a public annual report.
• Take a data-led approach to maximise impact of our marketing and communications, including managing regular marketing and events evaluation, feedback, surveys and audience and engagement analysis. 
• Ensure Julie’s Bicycle’s story, brand, voice, and impact are clearly represented in all collaborations and public-facing materials.
• Profile the JB community, including creating ads, promoting alumni networks, identifying and applying for awards, compiling interviews, brochures, vlogs, blogs, testimonials, and documentation from events.
• Supporting the implementation of the Google Ads charity grant and owning the creative production of associated ads, with support from the Marketing Lead.

Media & External Relations

• Maintain relationships with relevant journalists and media outlets, responding to media opportunities that align with our strategy, and tracking press coverage.
• Support the Director and other team members with media briefings and public communications as needed.
• Some proactive outreach to press and media, coordinating occasional pitches and press releases, along with the Comms Lead.
• When funded opportunities arise, liaise with external PR and media consultants.

Strategy & Project Management

• Drive forward JB’s communications and marketing strategies day to day, positioning JB as a cultural leader in climate action.
• Work with Comms & Marketing Leads to support organisational growth, fundraising, and communicate impact, helping to expand our network and deepen engagement with the arts and cultural sector and the climate and environmental movement. 
• Embed climate justice and equity throughout our communications, ensuring our language, images, and stories reflect a diverse, accessible, and fair transition.
• Champion our core narrative: putting climate action at the heart of culture.
• Ensure projects are managed on time and on budget.

Team & Collaboration

• Work closely with all internal teams—partnership, consultancy, research, advocacy, programmes—to align messaging and amplify impact.
• Contribute to organisational learning, planning, and shared values.
• With the wider marcomms team, strengthen internal editorial and brand sign off processes for publications, media releases and key content.
• Support impact measurement, effective data capture, and communication of impact.

Person Specification

Essential

• Extensive experience (ideally a minimum of five years) in a managerial communications and/or marketing role, ideally within the cultural, environmental, or non-profit sectors.
• Extensive experience (ideally a minimum of five years) in designing/co-designing and delivering successful communications and/or marketing strategies.
• Impeccable writing, editing, and storytelling skills, with a track record of developing impactful clear, creative, and inclusive content.
• Strong experience of having led or managed campaign development, brand implementation, visual storytelling, and communications project management.
• Dedicated and demonstrable project management skills: the ability to meet multiple ambitious deadlines simultaneously and work flexibly, proactively, autonomously and collaboratively across priorities in a fast-changing environment.
• Strong and demonstrable experience in data analysis and data-led communication and marketing campaigns, with project evaluation experience.
• Knowledge of content strategy, SEO, and effective audience engagement practices across digital platforms.
• Extensive practical experience in effectively coordinating social media accounts for a professional setting.
• Demonstrable ability to embed equity, diversity, and commitment to climate justice into communications practice.
• Collaborative and confident communicator and/or marketer with experience working strategically across teams and with external partners.
• Strategic thinker with a demonstrable commitment to Julie’s Bicycle’s mission and values.
• Strong design aesthetic and use of design skills (e.g. Adobe Creative Cloud suite and Canva).
• Experience of working in partnership with organisations and key stakeholders to deliver a shared campaign.
• Significant experience managing a CMS and maintaining and optimising engaging websites.
• Experienced with day to day management of an Email Management System (eg Mailchimp / similar) with an understanding of segmentation practices. 
• Significant experience managing or maintenance of a CRM, with an interest in and understanding of accessibility requirements and data protection best practices.
• Attention to detail and excellent proof reading.

Desirable

• Familiarity with climate and/or cultural policy environments.
• Experience working with funders, public bodies, or large-scale cultural partnerships.
• PR and media relations experience and contacts across digital and print channels.
• Experience of organising media interviews and/or working on press & media campaigns.
• Design, photography, or multimedia experience.
• Experience contributing to organisational growth and development through communications and/or marketing.

Why Join Us?

At Julie’s Bicycle, you’ll join a passionate team working at the intersection of creativity and climate action. We offer a collaborative, inclusive, and flexible working culture — where your voice will shape how the cultural sector responds to one of the greatest challenges of our time. 

How to Apply

If you’d like to apply, please complete the application form and equal opportunities monitoring form on our website and submit these by 11.59pm on Sunday 17th May 2026.

Please note that this role does not meet the criteria for Skilled Worker visa sponsorship.

We strongly encourage early applications as we may close the recruitment early if we have reached a sufficient number of viable applications.

We know job descriptions can feel daunting and that people who are from the global majority, from working class backgrounds, those without formal qualifications and some LGBTQ+ candidates are statistically less likely to apply even when they are well suited to a role.

If you read this JD and felt you *almost* matched (if you have built relevant skills through freelance work, lived experience, activism, organising or routes outside formal education) we very much want to hear from you! We also believe class is not defined by education or parental occupation alone. If you identify as working class by your current financial experience and lifestyle, that counts.

Our commitment to meeting underrepresented individuals in the sector:

Guaranteed Interview Scheme and Positive Action

As part of our ongoing commitment to building a team that better reflects the people, communities and causes we serve, we operate a Guaranteed Interview Scheme for disabled candidates, in line with the Equality Act 2010.

This scheme is available to candidates who identify as disabled (including under the social model of disability, encompassing physical, sensory, cognitive, mental health and long-term health conditions) and who can demonstrate within their application that they meet all of the essential criteria outlined in the job description. Candidates will be asked within the equal opportunities form whether they wish to be considered under this scheme. This information will be handled in confidence and will only be shared with those involved in the shortlisting process where necessary to apply the scheme.

We are committed to increasing the diversity of our workforce and recognise that some groups are underrepresented within our organisation and sector. We therefore actively encourage applications from people from ethnically diverse backgrounds. Where candidates are equally qualified, we may apply positive action in line with the Equality Act 2010 to select a candidate from an underrepresented group, where this is a proportionate means of addressing underrepresentation.

A note on AI

While we understand that some people may use AI tools for accessibility (and recognise and support that many assistive technologies may use elements of AI), we ask candidates to consider what tools are most appropriate during the application process. For example, we recognise the value for many people of machine learning language tools like Grammarly. On the other hand we would discourage the use of generative AI tools in writing your application, as we'd like to understand your personal interest in working for Julie's Bicycle, and be able to understand your non-AI-assisted communication skills just as they are. We also recognise that for many of the people and creative communities we work with, the rise of generative AI poses a threat to their livelihoods, while the environmental impacts of AI are only set to grow: this means we also have a responsibility as Julie's Bicycle to consider where and when (and if) we use AI in our work. 

Thank you for your interest in working at Julie’s Bicycle.

Are you excited by the latest innovations on the market to help people overcome barriers to independence?  Are you skilled at seeking out the best deals to pass on to the people who need them most?  Do you have the ability to put people at ease and feel supported?  Are you highly organised and dynamic?  If so, we need you!

An exciting opportunity has arisen to join our team as a Resource Centre Manager.  This is a fantastic opportunity for a Dispensing Optician, Sensory Equipment Specialist, or experienced practitioner with service management skills to lead and develop a well-established Resource Centre.

You will play a central role in supporting people who are blind, partially sighted, Deaf, hard of hearing and deafblind to access assistive equipment and technology that maintains independence and improves quality of life.

The role includes leading the day-to-day running of the Resource Centre, ensuring a high-quality, person-centred service, and working collaboratively across the organisation. There is also scope to shape and grow the service, including developing new income opportunities and resources.  You will be line managing a small team of staff and volunteers. 

We are looking for someone with experience in sensory support, strong organisational and people management skills, and confidence in advising on equipment and practical solutions. You will be proactive, flexible and committed to improving outcomes for the people we support.

This is primarily an office-based role with some travel across Surrey.

We can offer you:

· A generous annual leave allowance (full time annual leave entitlement is 28 days per annum, plus bank holidays)

· Pension contributions 6% matched with the Pensions Trust

· Access to an Employee Assistance Programme

· Investment in your development

· Annual flu vaccinations and an eye test every two years with a contribution towards work related glasses

· A vibrant and friendly team! 

Sensory Services by Sight for Surrey has been established for over 100 years.  We enable and empower people who are blind, partially sighted, Deaf, hard of hearing and deafblind to overcome barriers and to be as independent as possible.

An Enhanced Disclosure and Barring Service will be required, which we can arrange.

Closing Date:  Please apply by 9.00 am on Monday 18th May using our application form  

Interview dates: Shortlisted applicants will be offered an interview on Thursday 28th May. 

About us

With a 110-year history, we are proud to be able to say that the WI continues to be the largest and most influential UK-based women’s organisation, with over 170,000 members. Our campaigns push for change on the issues that matter to women and their communities, from equal pay to climate change, mental health and violence against women. The WI has brought about real change, and this record of action shows that we are as relevant today as we were in 1915.

The National Federation of Women’s Institutes (the NFWI) is responsible for running the organisation and provides support and advice to members at both regional and local levels.

About the Campaigns and Public Affairs Manager role

In this varied and exciting position, you will manage high profile WI campaigns and play a key role in achieving change on key issues affecting women and their community.

The Campaigns and Public Affairs Manager provides essential management of the Public Affairs team and its activities- including campaigning, lobbying, research and policy work- whilst working closely with the Director of Campaigns and Membership to maintain a strategic overview of the department’s work.

You will be responsible for devising appropriate lobbying strategies to achieve our key objectives, responding to governmental policy and consultation papers and supporting the NFWI’s media work in relation to all campaigning and Public Affairs activity.

This role also plays a vital part in managing departmental projects, from the development and implementation of campaign project plans, to identifying funding opportunities and administering budgets.  

Hours: Full-time, 35 hours per week.

Location: Hybrid working, with at least one day per week at our London office.

About you

Experienced in all aspects of campaigning and lobbying, with a strong understanding of current affairs and issues across the policy spectrum, you will be adept at taking a campaign from start to finish, whilst developing impactful influencing strategies in a political context. You will be a confident line manager, with experience of supporting and overseeing your team’s performance, development and wellbeing.

The ability to represent the NFWI externally- to civil servants, government departments and external organisations- as well as working closely with volunteers and members at a grassroots level is also key.

An understanding of key policy issues relating to areas such as women’s health or the environment would also be desirable, however your passion for helping the WI achieve its mission by making a difference every day will be the key to your success in the role.

Benefits

In return, we will offer you a hybrid working arrangement, which means a minimum of one day a week in your primary office and the rest worked from home, although you can work up to three days in the office if preferred; 28 days’ annual leave, rising to 30 days on completion of 5 years’ service with the flexibility to take your annual leave in hours; membership of our healthcare scheme; enhanced family-friendly policies; a commitment to employee wellbeing; and more.

How to apply

For further information about the Campaigns and Public Affairs Manager role, please download the recruitment pack which includes the job description and person specification.

To apply, please submit your current CV with a covering letter clearly explaining why you would be suitable for the role to the HR department.

Closing date: 13 May 2026.

First and second-round interview dates: w/c 18 May 2026, with the first round conducted virtually and the second in-person at our London office.

No other media or agencies, please.

The WI is proud to be an equal opportunities employer and values diversity. Reg. Charity No. 803793.

Wellbeing of Women is looking for a Senior Health Information Officer to turn complex health information into compelling accessible content for diverse audiences. You’ll lead the delivery of our health information from website content and monthly education webinars to social media copy. This is a full time, permanent role at a salary of circa £33,000 per annum. Location: Hybrid - Remote and London Office (with occasional UK travel for meetings and events).

Organiser (Mobilisation)

Salary: £48,396-£55,644 pa + benefits (We normally offer a starting salary at the start of the range)

Based: Islington, London – hybrid working

Closing date: Tuesday 26th, May 2026

Interview process: Shortlisted candidates will be requested to submit short video between Thursday 28th May and Wednesday 3rd June with interviews taking place on w/c Monday 5th, June 2026

Location: Islington, London. We aim to create an environment where everyone can contribute to the best of their abilities. Our hybrid working approach brings together the benefits of both office-based and remote working in an inclusive way. For this role, you’ll be expected to work from our Islington office at least 40% of the time each week. Reasonable adjustments will be made to support individual needs.

Greenpeace UK is an independent national/regional organisation within the global Greenpeace campaigning network, which acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace. The global network of Greenpeace organisations comprises 26 independent national/regional Greenpeace organisations with presence in over 55 countries across Europe, Africa, the Americas, Asia and the Pacific, as well as a coordinating and supporting organisation, Greenpeace International.

The Organising team works to build the size, power and diversity of Greenpeace’s volunteer base to win campaigns and achieve our mission, in line with our Organising Principles.

The Organiser (Mobilisation) role is about working with our organisers and campaign teams to identify campaign opportunities and design impactful tactics and then supporting the network to deliver them.

You will achieve this by:

• Designing and delivering the guides, resources, trainings and support structures that enable volunteers to deliver campaign tactics locally, at scale and across the UK. 
• Working closely within the Organising Team to make sure we’ve got tactics and ‘on ramps’ for a diverse range of new volunteers, as well as tactics that build leadership and core organising skills. 
• Building centralised Volunteer Teams to help deliver support at scale, and build monitoring, reporting and feedback mechanisms so we always know what’s happening, how it’s going and adjusting as we need to.

About you

You’re passionate about Greenpeace’s mission and committed to championing its values, including building a diverse and inclusive organising network. You have a strong interest in motivating, supporting, and developing local leaders, with a focus on growing grassroots power and strengthening community connections. You thrive in a fast-paced environments, adapting quickly to changing priorities, and are comfortable engaging people regularly—whether through calls or in person—to recruit, organise, and train volunteers.

Essential Criteria for Success

• Campaign Mobilisation: experience in mobilising local campaign groups or organisers to take diverse, impactful action to build power and meet campaign goals and objectives.
• Volunteer management: experience building and sustaining volunteer structures at a local and/or national level to create a thriving group that builds volunteers leadership skills 
• Strategic Thinking and Problem Solving: ability to think strategically and take initiative to find creative solutions to mobilisation challenges. This includes evaluating progress and quickly adapting if strategies are not meeting ambitious goal
• Effective Project Management and Digital Competence: Candidates need excellent organisational skills and the ability to manage multiple tasks under pressure. They must be competent across digital platforms (like Slack and Zoom) and be able to coach others in their use.
• Alignment with Values and Behaviours: Applicants must demonstrate a commitment to diversity, inclusion, and experience supporting this in a campaign setting

We give you: 

You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.

Our commitment to diversity:

We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this.

One of our Anti Racism Plan objectives is to proactively achieve stronger representation of people of colour, particularly within leadership positions, and we have recently published ambitious race representation targets. 

As part of our commitment to increasing representation of people from underrepresented communities in the environmental sector, we are piloting a Guaranteed Interview Scheme (GIS) as a new approach to make our recruitment more equitable. If you identify as a person of colour, you can choose to opt in to the Guaranteed Interview Scheme.

We will be aiming to offer everyone who opts into the scheme and meets the essential criteria a first stage interview. While we fully intend to honour this, exceptionally high application volumes may affect our capacity. If so, we will communicate clearly and keep candidates informed as we continue to learn and improve.

To Apply

For further information including the job description, please download the applicant information pack. Please ensure to save this file to your computer for future reference. Once the job listing has closed you will no longer be able to access it online.

We recommend taking a look at this document that contains top tips for filling out your application, complied by our recruitment team.

Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.

• Shifting power to people and communities affected by injustice and inequality.

• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.

• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.

• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Department background

The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.

tional model combines direct service provision with a collaborative approach. We directly employ a number of advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities—including local Citizens Advice Bureaus and law centres—where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need.

By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation.

How we work

Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role.

Job purpose

As a Customer Care Representative, you’ll be the first friendly face (or voice) people meet when they reach out for help with challenges like debt, housing, benefits, employment or consumer issues. You’ll play a key role in helping each person feel listened to, supported, and confident about their next steps.

You’ll handle a mix of face-to-face, phone, and digital enquiries, working with empathy, patience, and clear communication. With full training provided, you’ll gain the skills to manage sensitive conversations, complete initial assessments, book appointments, and connect people to the right support services quickly and smoothly.

Scope of role

· Provide friendly, professional, and high-quality customer service as the first point of contact for people seeking advice.

· Manage a range of enquiries via phone, email, web chat, WhatsApp, and in-person at our Triage Hub

· Conduct initial assessments and book appointments with our advice specialists.

· Maintain accurate and confidential client information using our CRM system, always following GDPR and data protection requirements.

· Identify when to signpost or refer people to other organisations to ensure they receive the right support.

· Handle feedback or complaints with empathy, professionalism, and a focus on finding solutions.

· Approach sensitive or challenging conversations calmly, using good communication and de-escalation skills.

· Apply safeguarding principles in everyday work - training and guidance will be provided.

· Collaborate with colleagues and project partners to improve how people access and experience our service.

· Contribute to team meetings, training sessions, and occasional events at our East London hub and other venues as required.

Key working relationships

· Internal: CCR Managers, frontline advisors, Communications and Marketing colleagues, Project Leads, Data and Insights teams, and wider Toynbee Hall staff.

· External: Advisors and Clients

What Success Looks Like in Your First Year

• You’ll complete your CMA Level 3 qualification and gain confidence in supporting people with financial and wellbeing issues.
• You’ll build strong communication and assessment skills, managing a variety of enquiries confidently.
• You’ll contribute ideas that help improve our service and client experience.
• You’ll be part of a team that trusts and supports one another and learns together.

Person Specification

The successful candidate will demonstrate:

Essential

· Experience in providing customer service in person, over the phone or online

· Clear and confident communicator with good spoken and written English

· Strong active listening and questioning skills

· Able to build trust with people from diverse backgrounds

· Calm and empathetic approach when supporting people in distress or dealing with sensitive or challenging situations

· Good emotional resilience and self-awareness, including recognising when to seek support

· Strong organisational skills, with the ability to manage time, prioritise tasks and maintain attention to detail in a busy environment

· Strong attention to detail

· Ability to manage time in a busy service environment.

· Collaborative, solutions focused approach.

· Confident using Apple MacBook, including Microsoft Office 365, Microsoft Teams, and CRM systems

· Understanding of safeguarding principles and a willingness to apply these confidently after training

Desirable

· Knowledge of community services in a London context.

· Experience working or volunteering in advice, support, housing, debt, benefits, or other community-facing services

HMC is seeking a confident and capable Community Manager to deliver our community-based 'Wednesday Service' for migrants and refugees. Our Wednesday Service is a multi-functioning hub, offering a warm, welcoming space for appointments and activities, and has long been the heart and soul of HMC's service. 

The Community Manager role is responsible for the coordination and delivery of HMC's Wednesday Service, including the management of all volunteers involved in the delivery of the service and oversight of our popular Holistic Advocacy service, delivered by volunteers.

This is a new post which recognises the importance of our Wednesday Service and the focus and resources required to deliver it effectively, whilst also recognising and seeking to empower the vital role our volunteers play in sustaining and enriching our services.

Please review the full Job Description & Person Specification for details of the role.