Knowledge development manager jobs in Kingswinford, west midlands

Work with us

For pregnancy, parents and progress.

At NCT, what we do every day has a real impact on people’s lives.

We’re the UK’s charity for pregnancy, birth and early parenthood. For nearly 70 years, we’ve been alongside women and parents, offering trusted information, practical support and building communities.

Today, we reach hundreds of thousands of new and expectant parents every year. We provide antenatal and postnatal education, local and national support for infant feeding and mental health, and we campaign for fairer, safer maternity care. We listen to parents’ experiences and act on them - tackling health inequalities, challenging systems that don’t work, and pressing for progress.

About the role

Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will include:

• Create high-quality, engaging and accessible content across multiple formats, including video, social media, email, web and other campaign assets, ensuring alignment to NCT’s brand, tone of voice and messaging.
• Actively monitoring social channels, media, trends and the external environment to identify relevant conversations, risks and opportunities for NCT.
• Working collaboratively with colleagues across Marketing, Communications and Fundraising & Strategic Partnerships to ensure content supports the objectives of integrated campaigns.
• Managing own workload effectively within the Content Studio, balancing deadlines and planned vs reactive activity.

About you

• You’ll have experience creating engaging and creative content across multiple digital and physical formats.  
• You’ll have a strong understanding of brand and tone of voice, and how to apply these consistently.  
• You’ll have solid understanding of digital marketing platforms and tools including Facebook, Instagram, TikTok, Canva etc.
• You’re proactive, organised and motivated to use marketing to drive growth and change brand perceptions.

Why work at NCT? 

Whether you’re supporting services, shaping policy, delivering programmes, raising funds, running operations or telling our story, you’ll be contributing to something bigger: 
a society where everyone who becomes a parent feels confident, connected and safe. 

People join NCT because they want to make a difference - and stay because they believe in how we do it. 

How we work 

We’re guided by a simple principle: no judgement, no exception. That shows up in how we support parents - and how we work with each other. 

At NCT we are: 

• Welcoming: We are always welcoming, creating connections and building communities. 
• Collaborative: We achieve better outcomes by working together. 
• Inclusive: We ensure equity and inclusion are core to who we are and what we do. 
• Bold: We are bold, brave, and progressive 
• Trusted: We provide trusted, high-quality, evidence-based information, support, and services. 

We deal with complex issues, make tough decisions, and work in environments that can be challenging. But we do it with honesty, care and a shared sense of purpose. 

When you work at NCT you’ll get fantastic benefits to support your well-being and professional growth: 

• 30 days annual leave (excluding Bank Holidays)
• Pension matched up to 5%
• Flexible working options to suite your lifestyle
• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
• Life Assurance for peace of mind
• Free eye test for all staff, with further discounts
• Blue Light discount card

Join us 

At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know - we’re here to support you. If you want your work to contribute to lasting change - for generations of parents to come - we’d love to hear from you. 

Together, we are NCT. 

Our commitment to equity, diversity and inclusion 

At NCT, we believe everyone should be able to shape their own journey - as parents, and as colleagues. 

We are taking positive action to increase diversity across our organisation, at all levels, and to nurture a culture of inclusion and belonging for all our people and for the parents and families we support. You can read more about our Equity, Diversity and Inclusion action. 

We are committed to zero discrimination, both internally and externally. This commitment applies regardless of visible or invisible difference, including (but not limited to): sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long‑term condition, religion or belief, gender identity, economic class, marital or civil partnership status, family status (including single parents), socio‑economic background, pregnancy and maternity. 

We actively welcome applications from people from communities who are under‑represented in our organisation and the charity sector more widely. 

Community fundraiser - 8 month FTC

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

We’re looking for a Community Fundraiser to join Sense on an 8-month fixed term contract. This is a fantastic opportunity to help grow our community fundraising income while building meaningful relationships with supporters across the UK.

About the role

As Community Fundraiser, you will play a key role in developing and growing our community fundraising activity, helping to build a strong, engaged supporter base and generate vital income to support disabled people with complex needs.

You will lead on key income streams such as “Do Your Own Fundraising” and In Memory giving, while supporting campaigns, events and regional opportunities to maximise engagement and impact.

Key Responsibilities

• Recruit, steward and grow community fundraising supporters.
• Drive participation in key events and challenges.
• Deliver excellent supporter care and build lasting relationships.
• Develop engaging supporter journeys to increase retention and income.
• Work with internal teams to share inspiring stories and increase awareness.
• Identify and support regional fundraising opportunities and grants.
• Track performance, analyse data and optimise fundraising activity.
• Represent Sense at events and within local communities.

What we’re looking for

• Strong experience in supporter, customer or stakeholder engagement.
• Excellent communication and relationship-building skills.
• Highly organised, with the ability to manage multiple priorities.
• A proactive, creative approach to fundraising and problem-solving.
• A collaborative team player who is motivated to make an impact

This is a home-based role with regular travel across the UK, as well as occasional travel to London and Birmingham. Some evening and weekend work will be required, with time off in lieu provided.

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we will be screening candidates as we receive applications and reserve the right to close posts at any time.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. 

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

The Charity and Our Vision.  

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.  We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035. 

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.  

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.   

Role Mission. 

To be an integral part of the delivery of Scotty’s new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military-connected bereavement. 

This is a hands-on, and vital role within a brand new team. You’ll be the first step in ensuring that everyone in the bereaved military community receives compassionate, personalised, and well-coordinated support. 

The key responsibilities of this role are:  

Service Design & Delivery  

Working closely with the Head of START, contribute to the planning and rollout of the START Programme  

In many cases be the first port of call for Scotty’s families, and be a welcoming and inclusive contact for all those families

Implement the new service model, workflows, triage process and beneficiary journey 

Ensure the service you deliver is trauma-informed, inclusive, and responsive to beneficiary feedback 

Manage your own caseload with support from Head of START programme 

Team Leadership & Development  

Once your experience has grown, provide peer support to any further caseworkers joining the team in 2027 and beyond (depending on demand) 

Ensure an ongoing focus on your own learning and development, always creating space for reflective practice  

Ensure that you live the culture that reflects The Scotty’s Way and encourages your own personal growth

 Be an active part of the wider Families team contributing to Daily Huddles and team plans and objectives 

Collaboration & Partnership  

Build and maintain, alongside the Head of START strong referral pathways with external organisations (military & non-military charities, NHS, social care) 

Build your expertise on navigating entitlements for the bereaved community to ensure that Scotty’s families receive the best possible support. 

Work collaboratively with other Programme teams to ensure consistency, shared learning & efficient internal referrals 

Monitoring & Evaluation  

Ensure that you are reporting consistently on beneficiary engagement, support outcomes, and follow-up actions 

Work with your direct support to use evidence and insights gathered to adapt and improve the service over time 

Ensure CRM records are complete, accurate, so they can be used to inform delivery decisions  

Contribution to Charity-Wide Goals  

Feed into cross-functional projects including Outreach, Fundraising, and Strategy 

Act as a representative of Scotty’s at sector events or external meetings where appropriate 

Support content development by sharing anonymised stories, insights, and themes  

The 30-day goals for this role are: 

Built a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction. 

Worked closely with the Head of START and other programme Heads to understand the history of Scotty’s helping families navigate entitlements, including reviewing current and recent cases.  

Become familiar with the key stakeholders, partners and organisations (including statutory, charitable and others) for casework in the START Programme.  

The 60-day goals for this role are: 

Built confidence and knowledge around the START programme aims and objectives, and the needs of Scotty families.  

Supported the Head of START to implement the new casework programme and beneficiary journeys.   

Built understanding of the processes that are in place to monitor the outcomes and impact of the new START Programme. 

Contributed to the design of a light CRM for initial use in START casework.   

Supported the development of and started to build understanding of the necessary processes and procedures for casework including safeguarding, triage, wait time limits etc.   

Started the training plan for new START caseworkers.  

The 90-day goals for this role are: 

Supported the launch of the new START Programme alongside Scotty’s team members.   

Welcomed the first families to Casework following the processes and framework that the Head of START has implemented.   

Worked with the Head of START to set a clear plan for the remainder of 2026 and beyond for the START programme, establishing it as a quality Scotty’s service for families.  

Starting to provide outcomes and data that enable the programme’s outcomes to be evidenced. 

About You: 

Must-Have 

Experience in service delivery, casework, and personalised support services 

Ability to work independently and manage a busy, varied caseload 

A compassionate and person-centred approach to casework 

Excellent organisational and communication skills 

A clear understanding of safeguarding vulnerable adults 

Nice-to-Have  

Familiarity with military family life or bereavement support 

Background in information, advice and guidance within the charity or statutory sector 

An understanding of the importance of service co-design with users or lived experience groups 

Additional Information

The role will require some evening or weekend work

Enhanced DBS check required

Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:

Families Come First

Everyone a Supporter, Every Supporter a VIP

Love What You Do

Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

Closing date: 15th May 2026. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for an interview. 

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

Kennedy Memorial Trust is seeking a junior Administrator who can playing a key role in supporting one of the UK’s most prestigious international scholarship programmes. This role is offered on a full-or part time basis, based predominantly from home with travel to London on an occasional monthly basis.

Reporting to: Director of the Kennedy Memorial Trust (KMT)

Contract: Permanent

Hours: Part-time or Full-time, 30 - 37.5 hours per week (flexibility in hours and working pattern available)

Salary: £26,000 - £28,000 FTE

Location: Work from home with monthly travel to London and occasional event attendance.

Applicants must have the right to live and work permanently in the UK. The Trust cannot offer visa sponsorship.

________________________________________

About the Kennedy Memorial Trust

The Kennedy Memorial Trust is a registered charity (No. 234715) that funds exceptional UK graduates to pursue postgraduate study at Harvard University and the Massachusetts Institute of Technology (MIT). Established as a living memorial to President John F. Kennedy following his assassination, the Trust has supported around 600 Kennedy Scholars since 1966.

In addition to administering one of the UK’s most prestigious international scholarship programmes, the Trust maintains the Kennedy Memorial at Runnymede, Surrey. The Trust is governed by a Board of up to eleven Trustees appointed by the UK Prime Minister, the Presidents of Harvard and MIT, or the President of the United States.

Kennedy Scholars go on to make significant contributions across public service, law, science, technology, education, business, charities, the arts and media.

________________________________________

The Role

This Administrator role is an exciting opportunity for a self-starter to play a central role in supporting the running of one of the UK’s most prestigious international scholarship programmes. The Administrator will help provide an excellent experience for applicants, Scholars, alumni, Trustees and partner institutions.

The Administrator role with support on the full scholarship cycle which includes providing high quality administrative support to the Director, Scholars and other stakeholders. The Administrator will support on keeping accurate financial and data records, governance, communications, event planning and alumni engagement activities as required.

The role requires someone who has demonstrable experience of providing Administration support, has excellent written skills, can use their discretion, has good attention to detail as well as possessing strong interpersonal skills.

DUTIES AND RESPONSIBILITIES

1. Scholarship Administration and Selection

Administer the scholarship application process and selection cycle, including its promotion, application timelines and manage applicant enquiries. Respond promptly and professionally to applicant enquiries via email, phone and online channels.

Prepare longlists and shortlists in consultation with the Director. Provide administrative support to the selection panels, including scheduling scholar interviews and preparing interview packs, briefing papers and secure document folders for panel members.

Work with the Director to communicate selection outcomes professionally and sensitively to applicants.

Support safeguarding, compliance and due diligence processes relating to applicants and Scholars. Maintain accurate records of applicant demographics, progress, decisions and feedback.

2. Scholar Support and Engagement

Arrange onboarding for new Scholars, including orientation materials, pre departure meetings, events and information sessions. Maintain FAQs and administrative briefings.

Maintain up-to-date Scholar profiles, biographies and photos for the Trust’s website, social media and publications.

Facilitate community‑building among current Scholars through sharing news, arranging check‑ins, online meet‑ups and occasional social or academic gatherings.

Contribute to the Trust’s pastoral and administrative support of Scholars throughout their studies in the US. Monitor Scholar engagement, academic progress and wellbeing, escalating concerns where appropriate.

3. Financial Administration and Reporting

Prepare documentation for tuition payments, stipends and approved expenses; maintain timely and accurate payment schedules.

Provide administrative support to the Director regarding statutory reporting including the Annual Report and Charity Commission returns

4. Communications, Outreach and Marketing

Draft, edit and publish web content, including scholarship information, news updates, Scholar profiles and stories and application guidance. Maintain FAQ pages and ensure accurate, clear and up to date information for applicants.

Support digital communications, including social media posts, email campaigns and website announcements to highlight Scholar achievements and alumni successes. Maintain a database or scholar profiles which are published on the website.

Represent the Trust at events such as graduate fairs, widening participation meetings and university visits.

Maintain a database of UK Universities and partner organisations who support the Trust to reach the widest possible audience for promoting the scholarship. Build relationships with UK universities, careers teams and relevant networks to promote the scholarship.

5. Governance and Committee Support

You will work with the Director to provide the scheduling, servicing and administration of Trustee meetings, scholarship panels and standing committees, including the preparation of meeting agendas, briefing materials, papers and securely held meeting papers.

Draft accurate minutes of meetings and keep track of deadlines of actions.

Maintain governance records, committee membership lists and document archives. Support working groups and sub committees, including document preparation and follow up tasks.

Support the Director with the ongoing review and development of policies and procedures to ensure they are fit for purpose.

6. Executive admin and other functions

You will work with the Director on executive and administrative support, including diary management, correspondence, travel and expenses

Undertake other reasonable duties in support of the Trust’s work

Maintain accurate records in all internal systems, ensuring high data quality standards.

________________________________________

SKILLS, EXPERIENCE AND BEHAVIOURS

Essential

· Proven administrative and organisational experience in any sector

· Demonstrable high level written skills

· High level of office software ability

· During interpersonal skills

· High level of accuracy, numeracy and attention to detail

· Able to demonstrate experience of managing competing priorities and meeting deadlines

· An interest in the work of the Kennedy Memorial Trust

Desirable

• Minimum of a B grade in A level English or a Degree

• Experience in scholarship administration, or student support

· ` Experience editing or creating web content

• Knowledge of higher education and current affairs

________________________________________

Personal Attributes

• Highly organised and self motivated

• Warm, professional manner with a willingness to learn

• Sound judgement and discretion when handling confidential information

• Empathic and able to be self-confident when working with scholars and the team

• Proactive, flexible and comfortable working in a small team

• Commitment to equality, diversity and inclusion

• Willingness to invest in ongoing professional development

________________________________________

HOW TO APPLY

Please submit:

• A CV

• A covering letter with a supporting statement (maximum 2 pages) outlining how you meet the role criteria and what you feel you could bring to the Kennedy Memorial Trust

Application deadline: midnight 25th May 2026

A Basic DBS check will be required for the successful candidate.

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

As Deputy Head of Fundraising, you’ll play a key leadership role in delivering our regional fundraising plans and contributing to Marie Curie’s wider UK fundraising strategy. Working closely with the Head(s) of Fundraising, you’ll help translate strategy into action driving income growth, strengthening supporter relationships, and leading high-performing, geographically dispersed teams.

This is a varied and influential role that blends strategic thinking with hands-on delivery. You’ll work collaboratively across fundraising disciplines and with colleagues in marketing, communications, policy and caring services to ensure activity is joined-up, audience-focused and impactful.

In this role, you will:

• Work alongside the Head(s) of Fundraising (Region) to deliver integrated regional fundraising plans aligned to Marie Curie’s UK fundraising strategy
• Drive income growth by identifying, developing and maximising fundraising opportunities across multiple disciplines
• Lead and support geographically dispersed teams to deliver against agreed plans, targets and priorities
• Monitor income performance, budgets and KPIs, taking action to optimise opportunities and mitigate risk
• Champion an audience-focused, place-based approach to fundraising, ensuring activity is joined-up and supporter-led
• Build strong relationships with internal stakeholders across fundraising, marketing, communications, policy and caring services
• Strengthen supporter stewardship and ensure high standards of supporter care across the region
• Act as a visible ambassador for Marie Curie, representing fundraising internally and externally with supporters, partners and stakeholders
• Support talent development, coaching and succession planning within the fundraising team
• Ensure effective fundraising operations, compliance, governance and use of data and systems

Skills Needed

• Proven experience leading, coaching and developing teams, ideally across multiple locations
• Ability to inspire high performance, lead through influence and build shared ownership of plans
• Strong commercial mindset with experience of income growth, budgeting, forecasting and ROI
• Confidence working with performance data, KPIs and financial reporting
• Excellent relationship-building skills, with the ability to work collaboratively across teams and disciplines
• Credibility and confidence engaging with senior stakeholders, supporters and external partners

Please see full job description

Application & Interview Process

• As part of your online application, you will be asked for a CV. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
• Close date for applications: Wednesday 20th May 2026

Salary: £36,900 - £41,000 DOE

Contract: Full time, Perm

Based: Homebased role based in Bristol due to regular travel in the community 

Benefits you’ll LOVE:

• Flexible working. We’re happy to discuss flexible working at the interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding.  We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings.  We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.

Department: Communications & Public Affairs

Contract type: Permanent 

Hours: 37 hours per week

Salary: Circa £30,000 per annum

Location:  Home Based (UK wide travel as required) 

The Role:

The Digital Content Officer will support the implementation of digital communications plans that will help NFCC to deliver on its vision of being a digital first service to support fire and rescue services and the communities they serve. This will include developing and enhancing NFCC’s digital presence across the corporate website, online engagement platforms, and wider online and social media channels. The postholder will work to support the Digital Communications Manager and wider Communications team in the implementation of our Digital Communications Strategy which seeks to establish NFCC platforms as the go-to place on information about our work and resources. They will work closely with the Content and Guidance, IT and Digital Transformation teams, and other departments, to help establish and maintain a standard of excellence across website content, social media, and elements of digital design. 

What you will be doing:

Website content 

• Upload content across NFCC’s website and NFCC Connect, ensuring it is well-structured and aligned with NFCC’s style, accessibility and quality standards 

• Be involved in the development of web templates to support a variety of NFCC products

• Work within bespoke Wordpress modules to implement agreed edits and upload content 

• Work with content owners to make best use of existing branding guidelines and templates for NFCC products.

• Work with internal content owners to prepare and publish digital content, ensuring consistent style and adherence to NFCC brand guidelines. 

• Ensure all NFCC content adheres to WCAG2.2 AA standards 

 Social Media

• Schedule, publish and monitor social media content across NFCC’s channels (currently X, Facebook, LinkedIn and YouTube), ensuring posts are timely, engaging and consistent with agreed communication plans. 

• Identify opportunities for promotion of NFCC products and fire and rescue service activities in a coordinated way across digital platforms

• Working closely with the media team, identify engagement opportunities by monitoring news, sector developments and platform activity. 

• Track and flag emerging issues, misinformation risks or reputational concerns across social platforms.

Digital Design & Asset Production

• Produce and edit basic digital assets (e.g., social graphics, web banners, visuals for newsletters), following NFCC brand and design templates. 

• Collaborate with colleagues to prepare materials for campaigns, webinars, and NFCC events. 

Additional Duties

• Provide wider communications support when required, including drafting short articles, internal updates, and member communications. 

• Participate in NFCC events, conferences, team away days and in-person meetings as required (travel costs covered). 

• Undertake other duties consistent with the role’s purpose, supporting the overall aims of the Communications and Public Affairs team. 

Who we are looking for:

• Demonstrable experience of Wordpress or similar content management systems (CMS) 

• Understanding and proven ability to use HTML to adapt web content where needed

• Experience of delivering projects in a communications environment. 

• A working knowledge of digital concepts and best practice including digital design, accessibility, user experience (UX) design and user interface (UI) design. 

• Experience in designing and delivering graphics, editing images, and basic web design. 

• Experience using the Adobe suite, especially Illustrator, PremierPro, and InDesign or functionally similar software.

• An understanding of copywriting and editing suitable for a range of digital platforms. 

• Proven track record in successfully driving social media activity as part of an integrated digital communications plan. 

• Ability to work to tight deadlines and maintain focus on longer-term priorities. 

• Excellent wider digital skills including competent use of the entire M365 suite 

• Commitment to professional development and a ‘returning with learning’ programme to support the wider development of the Comms team. 

If you think this could be the role for you, please have a look at the Job Description and apply.

What you can expect: 

We are people centred and focus on creating a positive and engaging working environment. Wellbeing, reward, recognition, and personal development are not just words we talk about, we put them into action daily.

We offer an enhanced annual leave allowance of 26 days (pro-rata) plus bank holidays (increasing with length of service), healthcare cash plan, access to an Employee Assistance Programme and flexible working. 

How to apply:

If this sounds like the role for you, please complete our online application form linked on the ‘Apply Now’ button below. Please note, CV’s will not be accepted for this position.

Closing Date:  17th May 2026  

Interviews:Week commencing 1st June and week commencing 8th June 2026 (via Microsoft Teams) 

PLEASE NOTE – THIS VACANCY WILL CLOSE BEFORE THE CLOSING DATE IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS. 

NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post. 

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive. 

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.

Volunteer and community involvement is a core part of what we do here at Sands. From Sands United Teams, Support Groups, knitters, Parent Speakers and event volunteer, volunteers are at the heart of Sands delivering peer support, and building a local community for bereaved parents.

Sands Groups are volunteer led, and community driven.  

Sands has a vision to grow community-based peer support, community activity and volunteer involvement across the organisation. This requires an investment in enabling, innovation in peer support and volunteer involvement and partnership working.At the heart of this is our Befrienders.

Befrienders are in every Group across the UK and enable online support groups too.

This post is all about developing, delivering and managing our fantastic volunteer befriender programme across Sands. Ensuring that Sands befrienders are enabled to provide warm, supportive, evidence-based and values-driven peer support to bereaved families across the UK.

This maternity cover post will have two key focus areas

- Maintaining key components of the befriender programme, including regular communications and meeting with Befrienders, driving recruitment opportunities, supporting innovation in Befriending and troubleshooting in partnership with volunteers.

- Deliver a fixed timeline project focused on developing the Befriender programme.

Responsibilities

Best practice in peer support and befriender programmes

• Manage the direction and growth of the Befriender programme
• Work with the Development Leads and Community Development Officers to create plans for regions to support existing Befrienders and grow the peer support offer across the UK

· To engage, inspire and support existing Sands befrienders, providing a positive volunteer experience from recruitment to saying goodbye

• Be the point of contact for Befriender safeguarding issues. Be proactive in addressing and be an escalation point for challenges, risks and safeguarding issues.

• Practice and support excellent standards in all aspects of inclusion and diversity, particularly in reaching marginalised groups in recruitment and enabling volunteers to provide inclusive support spaces. 
• Lead on development of processes, guidance and resources, ensuring good governance and risk management of the Befriender Programme
• Work with the Volunteering Coordinator to ensure delivery of key processes, process development and improvement to enhance the volunteer experience. 

· To identify learning and development opportunities for befrienders and create a culture of continued learning for all Befrienders

Develop and innovate

• Be an opportunity spotter, picking up innovation opportunities to grow and develop the Befriender programme, alongside relevant Sands’ staff teams. 

• Manage short- and long-term projects and where appropriate join cross organisational working groups to represent the Community and Volunteering Team. Including projects that may have budgets.

• Advocate the voices and needs of Befrienders, bringing in knowledge and feedback to enable good decision making and volunteer participation in new ways of working

• Through supporting approaches to recruitment and partnerships, ensure that individuals with a wide range of bereavement experiences are at the heart of Sands’ volunteering 

· Build a data driven understanding of gaps in service and representation, and make promotion and recruitment decisions to support growth for under-represented towns/regions/groups

· Support continuous improvement and accurate delivery of processes in the welcome journey for new befrienders, including in recruitment, on-boarding and off-boarding processes in partnership with the Volunteer Coordinator

· Use the CRM to record accurate information and help make data informed decisions

Internal and external partnerships 

• Work with the Bereavement Support Services Team (BSS) to ensure collaboration across the Befriender programme and national BSS support groups and ensure the Befriender programme continues to be rooted in trauma-informed practice.
• Work with the Training Team to ensure that training and learning experiences for Befrienders are up to date, relevant and accessible.

• Work with the Philanthropy and Partnerships team and the Head of Community and Volunteering to maximise compelling cases for support, storytelling and funding opportunities at a national and local level.

· Work with the Engagement Team to ensure Sands befriending is represented in an engaging and positive way across Sands social media and the media

Are you a creative digital campaigner who can turn powerful stories into content that sparks action, builds movements, and drives change to help save lives and stop economic abuse?

About the role

We are looking for an exceptional candidate to play a central role in the delivery of Surviving Economic Abuse’s new digital engagement strategy by producing high-quality, impactful communications and compelling campaigns to extend our reach and to engage, inform and mobilise our audiences.

You will be responsible for managing and growing our digital presence across social media and ensuring this translates into action through our website and newsletters. This will include creating content tailored to victim-survivors and their family and friends, financial services professionals, policymakers, funders and other stakeholders.

As part of this role, you will help us develop and deliver digital campaigns that amplify our campaigning and policy work, as well as deliver communications to support our fundraising, consultancy and training.

About you

We’re looking for someone with proven experience running social media for a brand, organisation or campaign, with demonstrable results such as audience growth, reach, engagement or conversion. You’ll understand how campaigning and activism work, and how to mobilise supporters from diverse backgrounds to help drive meaningful change.

You’ll be a confident digital campaigner who knows how to make an impact across multiple platforms, especially Instagram, TikTok and other video first channels. You’ll have a strong understanding of trends, formats and algorithms, and know how to use them to create scroll stopping content that motivates people to take action.

This role is ideal for someone with bags of initiative, strong creative instincts, and the ability to turn complex issues into compelling digital content tailored to engage and mobilise different audiences.
If you’re excited by the opportunity to use your creativity, storytelling and digital campaign skills to amplify survivor voices, drive real-world impact and help end economic abuse, we’d love to hear from you.

What we offer

• 25 days annual leave, plus 5 Wellbeing Days and Statutory Bank Holidays
• Home working
• Flexible working
• 5% Employer Pension Contribution
• Reflective practice
• Employee Assistance Programme
• Enhanced sick pay, family leave and carer’s leave
• The chance to be part of our highly professional, supportive team

To apply

Please apply via our website.

This post is only open to women applicants, as being a woman is considered a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

Applications open from 6 May and close at 11.59pm on 26 May 2026. Interviews will take place week commencing 15 June 2026.

Direct applications only – no agencies please.

Surviving Economic Abuse (SEA) is committed to developing an inclusive team which reflects the diversity of the communities we support. Our culture celebrates diverse voices, and we particularly encourage applications from Black and minoritised applicants and disabled applicants who are under-represented at SEA.

SEA is a Disability Confident Committed, and Kinship Friendly Employer.

Are you an experienced complaints leader with the credibility and confidence to shape service standards, influence change and lead a high‑performing team in a regulated environment?

We’re looking for a Call Centre Complaints Team Leader to provide strong operational leadership across our hybrid complaints function, ensuring fair, timely and compliant resolution while championing excellent customer outcomes.

About the role

You’ll have end‑to‑end accountability for the performance, quality and continuous improvement of a large complaints team. Leading by example, you’ll embed a customer‑centred, values‑led culture where complex cases are handled with empathy, consistency and sound judgement, in line with our Complaints Policy and regulatory requirements, including Charity Commission standards.

A key part of the role is driving sustainable improvement. Using insight, root‑cause analysis and performance data, you’ll identify systemic issues, influence change across teams and implement measurable improvements that strengthen customer experience and reduce repeat complaints.

You’ll also act as a senior point of expertise for complaint handling, supporting customer‑facing teams through clear guidance, policy ownership and effective stakeholder engagement.

Key responsibilities

• Lead and develop a large hybrid complaints team, with clear accountability for KPIs, SLAs and service quality
• Act as the senior escalation point for complex, sensitive or high‑risk complaints
• Ensure consistent compliance with policy, regulatory and data‑protection requirements
• Oversee quality assurance, coaching and capability development
• Produce robust performance and regulatory reporting, using insight to drive improvement
• Build strong internal and external stakeholder relationships as a complaints subject‑matter expert

About you

You’ll bring:

• Extensive experience leading complaints or customer service teams in a regulated, high‑volume call centre environment
• Strong knowledge of complaint handling, governance and regulatory frameworks
• A confident, inclusive leadership style, with experience managing hybrid teams
• Advanced data, reporting and CRM capability, using insight to influence decisions and change
• A calm, authoritative and solution‑focused approach, particularly under pressure

If you’re motivated by service excellence, people leadership and driving meaningful organisational improvement, we’d love to hear from you.

Working arrangements

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Birmingham Office.

Role Overview:
The Talent Set are delighted to partner with our client on a fantastic Senior Individual Giving Executive role. This position offers an exciting opportunity to lead and manage impactful fundraising campaigns, supporting a charitable organisation dedicated to making a difference for children. The role involves strategic campaign planning, budget management, and building strong relationships internally and externally, with a focus on delivering measurable results.

Key Responsibilities:

• Assist in developing and implementing supporter acquisition and stewardship strategies, utilising a mix of channels including direct mail, digital, telemarketing, and face-to-face.
• Manage the end-to-end delivery of campaigns, overseeing creative development, liaising with external suppliers, and ensuring compliance with relevant regulations and organisational standards.
• Monitor and manage campaign budgets, ensuring expenditure aligns with forecasts and analysing results to inform future strategies.
• Analyse campaign performance, evaluate effectiveness, and generate insightful reports to optimise current and future activities.
• Collaborate with internal teams to ensure campaigns are aligned with organisational objectives and brand messaging.
• Maintain and develop relationships with external partners, including creative agencies, printers, media suppliers, and professional fundraising agencies.
• Support the mentoring and development of junior team members, fostering a collaborative and results-driven environment.
• Undertake research on organisational activities related to fundraising campaigns.

Person Specification:

• Proven experience managing multi-channel fundraising or direct marketing campaigns, including digital, direct mail, and telemarketing.
• Strong budgeting skills with experience monitoring and forecasting campaign income and expenditure.
• Excellent project management skills with the ability to work independently, prioritise workload, and meet tight deadlines.
• Effective communicator, capable of providing clear feedback and building relationships with internal colleagues and external suppliers.
• Analytical mindset with skills in evaluating campaign performance and deriving actionable insights.
• Resilient and adaptable, able to handle multiple projects simultaneously in a fast-paced environment.
• Knowledge of fundraising regulations, GDPR compliance, and data segmentation principles.

What’s on Offer:

• Salary: £32,000-£34,000
• Location: Remote
• Contract: FTC until March 2027

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

 Senior Fundraiser (Part-time)

This is an exciting opportunity to take a leading role in shaping Sift's future at a pivotal moment in our journey. 

We support people affected by self-harm with compassionate, non-judgemental services, and demand for our work is growing. As we look ahead to the next phase of development, we are investing in fundraising to help us reach more people who need support. 

We are looking for an experienced, values-led fundraiser who is excited by the opportunity to build, influence, and make a tangible difference. 

Working closely with the CEO, you will lead our fundraising efforts and help us move from a reactive to a more proactive, strategic approach to income generation. 

What you’ll do 

You will play a key role in developing our fundraising including: 

• Leading on fundraising for trusts and foundations fundraising

• Building and managing a strong pipeline of funding opportunities

• Supporting the development of a major donor pipeline

• Overseeing delivery of targeted appeals and up to two campaigns per year

• Strengthening funder relationships and long-term stewardship

Why this role matters 

This role is central to our future. 
Your work will directly increase access to safe, compassionate support for people affected by self-harm and enable us to widen our influence across systems and communities. 

Why join us? 

• Real impact: Work that makes a tangible impact

• Flexibility: A part-time role with flexibility to work 16 hours per week, remotely. 

• Autonomy: Scope to shape and develop our fundraising approach 

• Purpose-driven culture: A small, collaborative team that puts people first

• A pivotal moment: Be part of an organisation evolving and growing its reach

What we’re looking for 

We’re looking for someone who brings both experience and a strong alignment with our values: 

• Proven fundraising experience (particularly trusts and foundations)

• Ability to work independently and prioritise effectively

• Strong writing skills and the ability to tell compelling stories

• Confidence in building and managing relationships

• A thoughtful, proactive approach with a high level of self-direction

If you’re looking for a role where you can shape strategy, work with purpose, and see the real-world impact of your work, we’d love to hear from you. Download the full recruitment pack for more details. We look forward to your application. 

Please note: Although we are based in Bristol, the role can be remote for the right candidate and the 16 hours per week can be flexibly split throughout the week or worked across 2 days. 

Financial Wellbeing Coach

Part-Time

Home-based

The Financial Wellbeing Coach is a new post that will play a key role in strengthening the financial resilience of nursing and midwifery professionals. Working directly with individuals, the post holder will help Nurses, Midwives, Nursing Associates, Healthcare Assistants and Maternity Support Workers to build financial literacy, develop budgeting skills, set realistic financial goals, and improve money management. The role combines one-to-one coaching with group workshops and digital support, helping people to gain confidence in managing day-to-day finances and planning for their future. The post holder will work collaboratively with the Head of Services and Impact and the wider Cavell team to ensure our financial wellbeing support is impactful, accessible and evidence based.

This is a 2-year fixed term post, 15 – 18 hours per week. It can be home based or hybrid, although we would expect visits to our Redditch office at least once a month.

Main Responsibilities

Financial Coaching and Support:

• Deliver one-to-one financial wellbeing coaching to eligible beneficiaries.
• Support individuals to improve financial literacy, budgeting and goal setting.
• Help beneficiaries to develop practical money management strategies.
• Provide non-judgmental advice, education and encouragement to build financial confidence.
• Work with individuals experiencing financial hardship, vulnerability or stress with sensitivity and professionalism.

Workshops and Resources:

• Design and deliver group workshops / webinars on financial wellbeing topics.
• Contribute to the development of tools, guides and digital content to support financial education.
• Tailor materials to the needs of Nurses, Midwives and healthcare support staff across different career stages.

Service Delivery and Impact:

• Maintain accurate records of coaching sessions and outcomes using Salesforce.
• Contribute to monitoring, evaluation and reporting to demonstrate impact.
• Work closely with the Head of Services and Impact to refine the service based on insight and data.
• Ensure all support is delivered in line with Cavell policies, safeguarding procedures and best practice.

Partnership and Collaboration:

• Signpost individuals to specialist external services where appropriate (e.g. debt advice, benefits advice).
• Build positive working relationships with internal colleagues and external partners.
• Represent Cavell in relevant forums, networks or events as required.

Person Specification

Essential Skills and Experience:

• Experience of providing financial wellbeing, money guidance, coaching or advice.
• Strong knowledge of personal finance topics (budgeting, debt, savings, benefits, cost-of-living management).
• Excellent communication and interpersonal skills.
• Ability to engage empathetically with individuals facing financial difficulty.
• Experience of delivering one-to-one support.
• Strong organisational skills with ability to manage workload independently on a part-time basis.
• Ability to maintain confidentiality and professional boundaries.
• Comfortable using digital tools and platforms for remote delivery and record- keeping.

Desirable Skills and Experience:

• Relevant qualification in financial coaching, advice, money guidance or similar.
• Experience working within a charity, health, or social care setting.
• Understanding of the challenges faced by Nurses, Midwives and Healthcare Support Workers.
• Experience in monitoring and evaluating service outcomes.
• Experience of using Salesforce (CRM).

Personal Attributes:

• Empathetic, patient and non-judgmental.
• Commitment to equality, diversity and inclusion.
• Motivated by making a positive social impact.
• Collaborative and team oriented.
• Strong ethical values and integrity.

Benefits:

• A flexible, supportive working culture.
• 30 days of annual leave (including bank holidays).
• Up to an 8% employer pension contribution.
• Access to an employer assistance program.
• Enhanced sick pay (after probation).
• Enhanced family leave policies.

More details are available on the attached job description.

Please click on the 'Apply' button to download the full job pack.

Submit your CV of no more than two pages and maximum two page covering letter outlining your suitability for the role by 9am on Friday, 15th of May.

Forced Marriage and Honour Based Abuse Support and Outreach Worker

We are looking for a Forced Marriage and Honour Based Abuse Support and Outreach Worker to provide direct support and advocacy to victims of Forced Marriage (FM) and Honour Based Abuse (HBA)

Join an organisation that supports Black & Minoritised communities affected by domestic abuse. Set up in 1979, the charity is a leading provider supporting survivors through their journey to safety, confidence and independence to live free from violence, abuse and fear.

Please note that due to the nature of this role, we can only accept female applicants.

Position: Forced Marriage and Honour Based Abuse Support and Outreach Worker

Location: West Midlands

Hours: Full-time (37.5 hours per week)

Salary: £25,000 - £26,000 (depending on experience and qualification)

Contract: Fixed term contract until 31 March 2028

Closing Date: 20th May 2026

Interview Date: 28th May 2026

The Role

As a Forced Marriage and Honour Based Abuse Support and Outreach Worker you will provide person-centred, needs-led support, advocacy and safety planning to victims and survivors, ensuring they are safeguarded and supported to access appropriate services, including legal advice and assistance with evidence gathering.

You will support applications for Forced Marriage Protection Orders and other civil protection orders, and help individuals to report abuse and navigate the criminal justice process with ongoing emotional and practical support. You will work in partnership with statutory and voluntary agencies to coordinate effective responses and improve access to support pathways.

The role includes delivering and supporting group work, workshops and outreach activities that reduce isolation and build confidence, resilience and independence. You will also contribute to awareness-raising and training for young people, community members and professionals, as well as supporting the development of campaigns and engagement work. In addition, you will participate in a 24-hour helpline rota, assist with policy development, and ensure compliance with safeguarding, health and safety, and organisational procedures and regulatory requirements.

Specific areas of responsibility include:

• Advocacy and Casework
• Quality, Performance and Partnerships Management
• External Partners Work

You will be expected to cover on a rota basis out of hours and weekend on-call for emergencies.

About You

We are looking for someone who has excellent communication skills with the ability to communicate effectively when advocating for service users, raising awareness of FM & HBA and representing the charity.

You will bring with you the following key skills and experience:

• Experience of successful advocacy for women who are victims/survivors of FM and HBA, and particularly who may face additional risks and barriers
• Knowledge of the issues facing women, children and young people affected by FM and HBA
• Ability to prepare effective, relevant arguments (written and oral) and to influence effectively to a wide range of audiences
• Fluent in English and at least one main South Asian language
• Able to be work evenings occasionally when required
• Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands
• High level of self-motivation and ability to think creatively with a ‘can-do’ attitude that can inspire others

Female applicants only. Our client is committed to equality of opportunity and encourage applications from all sectors of the community. In light of the nature of work, the candidate’s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010.

This post is subject to Rehabilitation of Offenders Act 1974. A criminal record will not necessarily exclude you from this post but under the Act, we must have details. An Enhanced Disclosure will be sought in the event of a successful application for this post and therefore you will be required to give details of spent and unspent convictions disclosed above. The charity operates under the Revised Code of Practice for Disclosure and Barring Service.

You may also have experience in roles such as Advocacy, Advocate, Domestic Abuse Advocate, IDVA, Domestic Abuse Advocate, Domestic Abuse Advocacy, Domestic Abuse Outreach Worker, Domestic Abuse Case Worker, Domestic Abuse Case Worker and Outreach, Domestic Abuse Support Worker, Junior IDVA. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Reports toDirector of External Relations

Hours37.5 hours per week 

Salary£56,959.05 - £63,886.54

ContractFixed Term Contract - 12 Months

LocationRemote (with occasional travel across UK) 

BenefitsA generous package including 25 days holiday per year plus public holidays, employee pension scheme with 4% employer contribution, Cycle2Work scheme, 365 days a year Employee Assistance Programme 

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone, for good.

We work with organisations across the UK to transform the response to domestic abuse. We want what you would want for your best friend. We listen to survivors, putting their voices at the heart of our thinking. We look at the whole picture for each individual and family to get the right help at the right time to make families everywhere safe and well. And we challenge perpetrators to change, asking ‘why doesn’t he stop?’ rather than ‘why doesn’t she leave?’ This applies whatever the gender of the victim or perpetrator and whatever the nature of their relationship.

Last year alone, we delivered more than 700 sessions to over 15,000 learners across the UK in policing, health, housing, justice, education and the specialist sector. And we have reached 90,000 adult and 100,000 child survivors through programmes designed and delivered with partners.

In the last 9 years, close to 7,000 perpetrators have been challenged and supported to change through flagship interventions developed by our Drive Partnership and the programme continues to expand year on year.

Together we can end domestic abuse. Forever. For everyone.

Description

You will provide strong and steady leadership for SafeLives’ communications, marketing and public affairs work over the next year, communicating our Whole Picture Strategy, finding what works and helping it happen to end domestic abuse for everyone for good.

You will shape and deliver strategic communications and influencing work to reach decision-makers, strengthen public trust, and support our mission to drive real change in the UK’s domestic abuse response.

You will be able bring to together robust data, the voice of survivors, and the view of practice experts to position SafeLives at the centre of the conversation with professionals, key policy and decision makers and influencers as a credible and trusted voice.

You’ll lead a cross-functional team of comms, marketing and public affairs colleagues to:

• Strengthen core messaging and consistency around our Whole Picture strategy and the WP Framework, to support delivery and impact
• maintain our communications and marketing and our brand
• provide oversight of our influencing through policy and public affairs, working with senior colleagues where escalation is required
• support income generation through targeted marketing, and support for fundraising
• ensure we are sharing evidence, data and research in support of our strategy

You will connect reactive work with long-term strategic priorities, ensuring our external engagement supports our strategic priorities, policy goals, and income generation ambitions. And you will lead high-quality responses to breaking news and emerging issues, providing clear strategic advice to the Senior Leadership Team and acting as a trusted lead on reputational risk.

You will ensure SafeLives is visible, authoritative and survivor-centred in public and policy conversations, with timely responses, briefings and support, ensuring our communications and influencing are clear, consistent and drive impact.

You will work with our training, practice, and fundraising teams to drive our business development and income generation, as well as helping us to understand all our audiences and better meet their needs.

And as part of the Operational Management Team (OMT), you’ll work closely with colleagues to ensure an inclusive and supportive organisational culture, role modelling our values.

Undertake any other duties as may reasonably be required.

Responsibilities

1. Leadership

·Provide calm, structured and values-led leadership across the Comms, Marketing and Public Affairs team.

·Ensure reliable systems, processes and workflows for communications, marketing and public affairs.

·Set expectations, priorities and working rhythms that bring stability and clarity to the team.

·Promote a supportive, inclusive and collaborative culture with clear communication channels.

2. Core Narrative, Messaging and Evidence Sharing

·Lead the development of SafeLives’ core messages, ensuring they are used consistently across all teams, and the development of our influencing asks.

·Translate SafeLives’ research, data and evidence into accessible, impactful content for external audiences, including practitioners, policy and decision makers.

·Ensure all outputs are survivor‑centred, values‑aligned and evidence‑led

·Develop our brand to reflect our approach to equity, equality, diversity and inclusion and in line with our values - human, rigorous, brave and inclusive.

·Oversee production of communications, marketing and policy materials that help to amplify our Whole Picture strategy and our related priorities.

3. Communications and Media Leadership

·Lead SafeLives’ overall communications strategy and activity.

·Oversee media relations, with strong focus on clear messaging and reputational resilience.

·Implement rapid-response and crisis‑comms protocols with clear escalation to Directors.

·Lead the development and management of our website, digital channels and content strategy.

·Ensure SafeLives is timely, authoritative and survivor‑centred in its external interventions.

4. Marketing and Audience Engagement

·Lead marketing strategy to support:

·Statutory and voluntary income generation

·Training uptake

·Consultancy and practice development

·Fundraising and supporter engagement

·Strengthen audience insight, segmentation and targeting.

·Oversee campaigns that bring SafeLives’ strategy and evidence to life and drive measurable action.

·Ensure that communication and marketing resources are used effectively to support business development.

5. Public Affairs and Policy

·Provide strategic alignment between SafeLives’ core messaging and evidence sharing and our influencing work

·Ensure public affairs activities and outputs (briefings, consultations, correspondence) are clear, accurate and consistent with SafeLives’ communications approach.

·Maintain awareness of political and policy developments relevant to SafeLives’ mission, advising Directors on risks and opportunities for influencing, working with colleagues across the organisation to develop policy.

·Senior level engagement will be led by Directors, as needed, with this role and the public affairs team leading stakeholder engagement and supporting preparation, messaging and follow‑up.

6. Planning, Governance and Performance

·Lead forward planning for all communications, marketing and public affairs activity.

·Set realistic, measurable KPIs that support the delivery of our comms and influencing strategy and our income generation.

·Embed continuous improvement processes and ensure compliance with GDPR and data protection.

·Oversee budgets for communications, marketing and public affairs, ensuring value for money and resource prioritisation.

7. Authentic Voice

·Ensure that the voices, experiences and priorities of survivors remain at the heart of all external communications.

·Support colleagues and Pioneers who use lived experience in SafeLives’ work in a trauma‑informed and respectful way.

Person Specification

Experience

·Strategic communications, including influencing, brand/profile raising, media relations and reputation management in complex, high profile environments (E)

·Media relations, including securing high quality coverage and rapid-response experience (E)

·Developing and delivering effective communications and marketing cmapaigns, including support for fundraising and income generation (E)

·Digital communications across owned, earned and paid media (E)

·Experience using data, research and evidence to inform communications, influencing and storytelling (E)

·Understanding of public affairs or policy environments within the social sector (D/E)

·Leadership and people development, ideally across multi-disciplinary teams (E)

·Influencing professional and policy audiences through clear, impactful communications, information and guidance (E)

·Working with people affected by domestic abuse to support storytelling and influence change (D)

Skills

·Confident in providing strategic communications advice aligned with organisational strategy and policy priorities (E)

·Exceptional written, oral and influencing skills, including excellent writing and editing ability (E)

·Strong political and media awareness

·Excellent judgement under pressure, making sound, values‑led decisions at pace (E)

·Ability to turn complex and fast‑moving information into clear messaging for different audiences, particularly professional and policy maker audiences (E)

·Strong issue and risk management in sensitive public contexts (E)

·Excellent digital and social media skills (E)

·Strong analytical skills to design and deliver campaigns (E)

·Numerate, with experience preparing and managing budgets (E)

·Strong planning, prioritisation and ability to meet multiple deadlines (E)

·Able to identify problems early and propose solutions (E)

·Commitment to equity, equality, diversity and inclusion (E)

·Commitment to ending domestic abuse (E)

Competencies

Leadership, organisational and strategic awareness 

·Inspires trust and confidence in others 

·Commitment to SafeLives’ values – Human, Rigorous, Inclusive and Brave - underpins all actions and decisions 

·Remains calm, decisive and collaborative in fast-moving situations, while maintaining message clarity, survivor focus and organisational credibility

·Demonstrates an understanding of how your own role contributes to achieving SafeLives’ goals 

·Is responsive to change which helps achieve goals

·Pursues tasks/goals with energy, drive and need for completion 

Teamwork & collaboration 

·Fosters an inclusive working environment so that others can contribute effectively 

·Supports colleagues in demanding situations, recognises the importance of well-being in self and others, accepts help and support from other team members 

·Listens to the views of others and shows flexibility in working with collective decisions 

People management and decision making 

·Ability to lead and manage effective teams and create an inventive, responsible and generous team culture 

·Strong focus on quality, performance and impact 

·Coaches staff to reach their full potential 

·Makes effective decisions on a timely basis 

·Judgement and problem solving is based on identifying outcomes and victim focus 

Communications and relationship management 

·Communicate with energy and direction 

·Ability to build strong and effective relationships with key internal and external stakeholders 

·Promote and contribute to cross team working 

·Speaks and writes clearly and effectively and in a timely manner, tailoring communication to suit the audience 

·Maintains confidentiality 

Delivering quality 

·Self-starter with the ability to use initiative and judgement to identify problems and propose solutions 

·Excellent organisational skills including the ability to manage multiple projects and meet tight deadlines 

·Takes responsibility for own workload, acts on own initiative, seeks feedback from others, evaluates own performance and then acts upon it 

·Tries out new ideas and ways of working and identifies and shares learning 

Influence 

·Inspires confidence and trust– demonstrating high standards of integrity, honesty and fairness 

·Actively engages the knowledge, ideas and contributions of others 

·Uses appropriate techniques to influence others