Lead worker opportunities jobs
Have you got experience and a passion for working to support women? We are seeking a new team member to join our small team, in a well-established charity, to support and empower women who experience multiple disadvantages and want to make positive changes to their lives.
We are seeking a Women’s Support Worker to join our Door of Hope team in the East End of London. The role will involve working directly with women who sell sex in Tower Hamlets; supporting them to make goals and support the changes that they wish to make, through information sharing, advocacy, and practical support. We offer this whilst also providing a non-judgemental, and confidential space to talk and be heard.
Who are we looking for…
- You will have the commitment and creativity to engage women who can often be isolated and have difficulty engaging with other services.
- You will be able to think and work independently yet also be a supportive colleague to the wider team.
- You will have frontline experience of working with vulnerable women/adults. This might be within the context of domestic/sexual abuse, substance misuse, mental health, or housing. Or it may be of direct experience of women in the sex industry. You will thrive on supporting women to become empowered and to make positive change.
- You will possess energy, motivation, and professional resilience.
- You hold a level of confidence in advocating on behalf of women and to other professionals and services, whilst ever mindful of ways to support and encourage the empowerment of women in the process.
About Beyond the Streets
Beyond the Streets is a UK charity with over 20 years’ experience of partnering with women in the sex industry to see them safe from coercion, violence and abuse. We deliver trauma-informed, person-centered support, provide training for the third sector and statutory professionals, and create resources and reports informed by research, lived experience, and practitioner experience. Our training and partnership work seeks to equip professionals to understand the sex industry, particularly survival sex, and to support them to engage with women selling sex in a trauma-informed way.
You’ll enjoy…
- Competitive pay – earn £30,600 rising to £31,407 FTE on successful completion of probation (this includes London weighting)
- Pension - 5% employer contribution, 3% employee contribution
- Generous annual leave - 33 days including bank holidays pro rata
- Flexible working – Our core hours are 10am to 3pm
- Family friendly policies – parental leave from day 1 of employment, an enhanced maternity pay policy and a flexi time policy as standard
- Career opportunities – develop yourself and your career in a reputable national organisation who are specialists in the VAWG sector
- Personal development allowance – to further your work-based skills and knowledge
- Cycle to work scheme – tax free allowance to buy
- Tech Buying Scheme – spread the cost of personal technology equipment and homeware across 12 months via payroll
- Travel season ticket loan scheme - an interest-free loan to enable team members to purchase a season ticket for travel between their usual place of residence and their usual place of work
- Clinical supervision – all staff are entitled to clinical supervision on request. A place to discuss work issues and challenges, and their emotional impact, on a regular basis.
- Blue light discount – a well recognized national discount card scheme. It will cost you £4.99 for two years’ membership but the discounts are large, and it’s widely accepted.
- Employee Assistance Programme (EAP) – a confidential and independent service designed to help you deal with personal and professional problems that could be affecting your home life, work life, health, and general wellbeing. EAP is available to you and to your immediate family.
All roles are subject to proof of eligibility to work in the UK, satisfactory references, and a DBS check.
OUR MISSION is to raise awareness of the sex industry and survival sex, challenge the societal norms that perpetuate harm, and transform responses by
The client requests no contact from agencies or media sales.
Are you looking for a rewarding, flexible role that fits around everyday life? Passionate about positive change while helping create opportunities for young adults with Special Educational Needs and/or Disabilities. InterAct is seeking an enthusiastic, self-driven individual to support groups of young adults aged 18–25 across Essex who have Special Educational Needs and/or Disabilities (SEND).
This role focuses on empowering young people to develop independence, confidence, and meaningful social connections through personalised support and engaging community activities. Whilst seeking opportunities within local communities.
Key Responsibilities
• Create and deliver individual personal development pathways tailored to each young person’s goals, strengths, and aspirations.
• Organise and coordinate fun, innovative clubs and activities that encourage participation, social inclusion, and the development of long-term, meaningful friendships.
• Build positive relationships with families and carers to gain a deeper understanding of each individual’s achievements, skills, and support needs.
• Engage with local communities and partners to identify and promote enrichment opportunities that benefit service users.
• Support young adults to achieve meaningful outcomes by breaking down barriers, encouraging independence, and demonstrating measurable successes.
The client requests no contact from agencies or media sales.
About the role:
Step into a role where your drive, resilience and belief in young people can truly change lives. As a Young Person’s Worker across our accommodation services in Islington, Camden and Waltham Forest, you will be right alongside young people at risk of homelessness, helping them move from uncertainty towards stability and independence. This is hands on, purposeful work where every day matters, and where your determination can unlock real opportunity for those who need it most.
In this role, you will manage a caseload of young people, building trusted relationships and empowering them to lead their journey forward. You will create and review personalised support and safety plans, support moves into independent accommodation, and help young people take confident steps into education, training or employment. Working within a trauma informed and strengths based approach, you will champion each young person’s goals while developing practical life skills such as budgeting, self care and cooking. You will also support access to essential services including mental health support, housing advice and employment pathways, motivating and coaching young people to take ownership of their futures.
At Single Homeless Project (SHP), you will be part of a tenacious, values driven team that does not shy away from challenge and believes in doing things differently to achieve lasting change. We will support your ambition with ongoing training, development and the chance to grow your career while making a genuine impact. If you are ready to bring your energy, compassion and persistence to a role that truly matters, we would love to hear from you.
About you:
- You bring experience working with young people in the community and in accommodation services.
- Your toolkit includes practical skills in motivation and coaching young people
- Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
- You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential.
- A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
- Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves.
About Us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important Info:
Please note we will be reviewing applications as they are received and progressing those suitable to interview at our Head Office in Kings Cross on an adhoc basis. Therefore please submit your application as soon as possible as we reserve the right to close the advert once suitable candidates are identified.
Please note there will be a second round of interviews in service for progressed candidates.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.
As the UK’s leading university access organisation, our staff team is helping over 50,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.
We are looking for someone who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a fixed-term contract as an Education Worker at our
centre in London.
Locations: This role will be based in London. We have 12 IntoUniversity centres in London. The exact centre(s) in London that this role will be based in will be confirmed with the successful candidate.
Contract: Full-time, fixed-term until August 2026
Applications close: 9am Tuesday 31st March 2026
Start date: As soon as possible, to be confirmed with the successful candidate
Salary
£30,950 per annum (inclusive of £2,700 London contribution)
What could my day look like?
The Education Worker role is a frontline, fast-paced and rewarding role where no two weeks will look the same. A typical day will have different activities, possibly spread between the IntoUniversity centre, partner schools and the offices of a corporate partner.
In the morning, you might be setting off with resources to run a workshop for sixth-form students in their secondary school. In the afternoon you may be setting up the classroom ahead of running Primary Academic Support for young people in your IntoUniversity centre. On other days, you may be travelling to a corporate partner to run a business simulation workshop for 15 year-olds or leading a group of final year primary school students on a campus visit for their graduation.
As an Education Worker, you’ll always be delivering the programme as part of your centre team, which means that any delivery is always a team effort.
IntoUniversity provides local learning centres where young people are inspired to achieve.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.
As the UK’s leading university access organisation, our staff team is helping over 50,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.
We are looking for someone who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a fixed-term contract as an Education Worker at our
centre in Birmingham.
Location: IntoUniversity Birmingham
Contract: Full-time, fixed-term until August 2026
Applications close: 9am Monday 23rd March 2026
Start date: May 2026
Salary
£28,250 per annum
What could my day look like?
The Education Worker role is a frontline, fast-paced and rewarding role where no two weeks will look the same. A typical day will have different activities, possibly spread between the IntoUniversity centre, partner schools and the offices of a corporate partner.
In the morning, you might be setting off with resources to run a workshop for sixth-form students in their secondary school. In the afternoon you may be setting up the classroom ahead of running Primary Academic Support for young people in your IntoUniversity centre. On other days, you may be travelling to a corporate partner to run a business simulation workshop for 15 year-olds or leading a group of final year primary school students on a campus visit for their graduation.
As an Education Worker, you’ll always be delivering the programme as part of your centre team, which means that any delivery is always a team effort.
IntoUniversity provides local learning centres where young people are inspired to achieve.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are recruiting a full-time Employment Support Worker to join our supported employment team in the Royal Borough of Kingston upon Thames. This is a permanent position with funding secured until March 2027.
What you’ll be doing
If you were working with us, you would hold a varied caseload of clients with lived experience of mental health, autism and/or a learning disability. You would support clients to identify their employment goals, build confidence, prepare for work, and navigate any barriers they may face.
Your work would be entirely person-centred. You would support clients in line with their preferences and aspirations, helping them identify roles that match their strengths. A key part of the role involves approaching employers, explaining the value of our service, and working with them to identify suitable opportunities for clients. You would continue to support both clients and employers to help individuals sustain their employment.
You would work closely with referring teams, maintaining regular communication and ensuring a coordinated and client-led approach. You would also work to agreed targets while maintaining a high-quality, supportive service that reflects the principles of SEQF and the British Association of supported employment.
What you’ll need
Experience in employment support is not essential. We are looking for someone who brings:
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A genuine desire to support people into meaningful employment.
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Commitment to person-centred work and enthusiasm to learn the SEQF approach.
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Confidence engaging with employers and promoting the benefits of our service.
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Good organisation skills and the ability to manage a caseload effectively.
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Beneficial (but not essential): experience working with people with learning disabilities or Autism.
We welcome applications from people with lived experience of mental health, either personally or through a close contact.
What we offer
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30 days annual leave plus public holidays, pro rata (FTE)
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Employer pension contribution of 6%
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Supportive environment within a small, dedicated team
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Meaningful, rewarding work supporting people into employment
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
What’s next
Before applying, please note that we actively review all applications and only progress candidates who provide meaningful answers to the screening questions.
If you are ready to support people in Kingston to achieve their employment goals and build positive relationships with employers, click Apply to submit your CV and complete the screening questions.
Start your application today and join us in making a meaningful impact.
Please upload your CV and answer the screening questions, the cover letter is an optional addition. Please make sure you have highlighted in your application how you meet the person specification for this position.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a new role within St Luke’s for Clergy Wellbeing created to strengthen and embed high-quality clinical practice across our services. The Clinical Quality Learning Lead will support the continuous improvement and quality assurance of our talking therapy provision, enhancing safety, consistency, and a shared learning culture across our network of therapy providers. This will ensure that our grant-funded support continues to meet the highest standards of care for clergy and their families.
This role suits someone who can dedicate around one day a week to provide clinical quality oversight, support reflective learning and strengthen best practice.
You will be ideal if you:
- Have relevant clinical experience and registered practitioner (see job pack)
- Share our passion for clergy wellbeing
- Have a heart for learning and sharing learning to improve practice
- Enjoy developing communities of practice.
St Luke’s is a small, dedicated team. Our success depends on each person contributing to the life of the team and the vision of St Luke’s. This role does not require the post holder to have a Christian faith but must be in sympathy with our vision and values.
A leading charity in clergy wellbeing and mental health
The client requests no contact from agencies or media sales.
The Arctic Initiative Lead will provide overall leadership for the development of an exciting grant from the Gordon and Betty Moore Foundation, using this to test the opportunity for longer term Fauna & Flora engagement in this region. Working closely with relevant Directors, the role will deliver the Arctic Initiative in line with agreed outcomes and funding. This role will provide overall leadership for the planned scope of work and will help to drive its strategic evolution in line with a phased, adaptive approach over the lifetime of the grant, and inform decisions about any future engagement.
A central element of the project will be stewarding the development of a new platform to elevate Arctic community voices in global decision-making. The post-holder will play a critical role in ensuring this work contributes to a more people-centred narrative in international policy, finance, and conservation debates, and is shaped through a phased co-design process grounded in listening, trust-building and community-defined priorities, and will evolve as learning emerges. Given the scope and profile of the work, expertise from previous similar initiatives is highly desirable.
You will bring recognised expertise in Arctic political and governance contexts, with proven experience engaging credibly with both senior policy makers and community representatives. Comfortable representing Fauna & Flora at national and international levels, you will combine effective leadership with the ability to work effectively in an international NGO, including managing in a matrix-like structure. The role will also involve building and leading a small, high-performing team. You will have a leadership style that empowers others, values collaboration and learning, excellent people-management skills, and the ability to deliver complex work to a high standard against project aims, objectives and timelines.
In return, the role offers the opportunity to work within a ground-breaking and entrepreneurial organisation, at the forefront of global conservation, and to help shape an ambitious initiative at a formative stage. In addition, Fauna & Flora offers a generous pension contribution, an attractive annual leave allowance and life insurance. This position is based at Fauna & Flora’s Cambridge office, with partial remote working, to be agreed between the post-holder and line manager.
Please visit our website and download the job application pack for further details on how to apply.
The closing date for applications is 30th March 2026. Interviews are likely to take place during the week commencing the 13th of April.
This role is not eligible for sponsorship of a Skilled Worker Visa
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Housing First Support Worker (28 hours per week)
Spitalfields Crypt Trust (SCT) is recruiting a Housing First Support Worker to join our specialist team supporting people who have experienced homelessness and other traumatic events.
In this role, you’ll hold a small caseload (around six residents) and provide tailored, person-centred, trauma-informed support that helps people sustain their tenancies, improve their wellbeing, and work towards recovery on their own terms. You’ll build trusting relationships over time, combining practical housing-related support (such as moving in, budgeting, appointments, maintaining a home and accessing community resources) with strong advocacy to ensure residents can access healthcare, benefits, housing services and specialist support.
You’ll work closely with SCT colleagues and a range of external partners across Tower Hamlets to remove barriers, reduce risk, and prevent eviction. The post includes completing needs and risk assessments, maintaining clear case records (including on In-Form or similar systems), and contributing to reporting and service learning. This is a values-led role for someone who is organised, resilient, and confident working independently with adults facing multiple disadvantage (including addiction, mental ill health, and long-term homelessness).
This is a part-time post (28 hours per week) with a salary up to £32,000 (up to £25,600 pro rata). Enhanced Adult Workforce DBS is required. Benefits include 25 days annual leave (rising to 30) plus bank holidays (pro rata), pension matched up to 5%, BUPA Employee Assistance Programme and wellbeing plan, cycle to work scheme, season ticket loan, and training and development opportunities.
Please see the full Job Description attached.
To apply, please submit a CV and a cover letter explaining why you’re the right fit for this role, including how your experience matches the key responsibilities and essential criteria.
Rebuilding lives affected by homelessness, addictions, unemployment, mental illness, and the criminal justice system.
Are you a technically skilled and service-driven IT professional looking to make a global impact? The ITF is seeking a Service Desk Engineer to join our Global IT Service Desk, delivering high-quality first and second-line support to colleagues across our international organisation.
Based in Rio de Janeiro, this role plays a key part in ensuring reliable, secure, and user-friendly technology services across the Latin America & Caribbean region and globally.
About the Role
As a Service Desk Engineer, you will provide end-to-end IT support across workplace technologies as part of a Global IT Service Desk. You will ensure timely incident resolution, excellent customer service, and continuous improvement of IT services.
A specialist focus of this role is Microsoft Business Applications, including collaboration platforms such as Microsoft Teams and SharePoint Online, alongside Dynamics 365 CRM, Power Apps, Power Automate, and Power BI.
You will also provide technical support for events, hybrid meetings, and remote collaboration, ensuring seamless service delivery across the organisation.
Key responsibilities include:
Service Desk Support
- Deliver first and second-line IT support, resolving incidents and requests in line with agreed Service Level Agreements.
- Log and manage support queries through a ticket management system, responding accurately, ensuring timely updates and resolutions and escalating issues when required.
- Maintain high-quality documentation within the global IT service desk system.
User Support & Collaboration
- Provide onsite technical support, including meeting room, AV, and collaboration tools troubleshooting.
- Support joiner, mover and leaver processes for ITF staff, ensuring secure provisioning and deprovisioning of access.
- Communicate solutions clearly to non-technical users and contribute to the knowledge base of the organisation.
Microsoft Business Productivity Applications Support
- Act as a primary support contact for Microsoft Teams, Sharepoint, Power Automate and Power BI.
- Troubleshoot access, permissions, connectors, and configuration issues.
- Support adoption and continuous improvement of business applications across the organisation.
Event & Remote Support
- Provide onsite and remote IT support for meetings, conferences, and hybrid events.
- Troubleshoot AV and connectivity issues in real time.
Security, Compliance & Improvement
- Follow information security, GDPR, and data protection protocols.
- Contribute to service reporting, process improvement, and technology enhancements.
- Stay up to date with emerging technologies and best practice.
About You
You’re an experienced and proactive IT support professional with strong troubleshooting skills, a customer-first mindset, and experience supporting modern cloud-based platforms in a fast paced international environment.
To be successful in this role, you will have:
- Proven IT service desk experience:
- First and second-line support experience within a multi-site or international organisation, operating to service level agreements.
- Strong Microsoft ecosystem knowledge:
- Hands-on experience supporting Microsoft Teams, SharePoint Online, Power Apps, Power Automate, Dynamics 365, and Power BI and identity/access systems
- Technical problem-solving capability:
- Strong diagnostic skills across Windows devices, peripherals, collaboration tools, and cloud applications.
- Excellent communication skills in English:
- Ability to communicate clearly with both technical and non-technical users and document solutions effectively.
- Security awareness:
- Understanding of information security principles, GDPR, and data protection responsibilities.
- Collaborative working style:
- Ability to work effectively with global IT colleagues, infrastructure teams, and stakeholders in a global organisation.
Why Join Us?
This is an exciting opportunity to join a mission-driven global organisation where your technical skills will directly support teams working to improve working lives worldwide. You’ll be part of a collaborative international IT function, working with modern cloud technologies and supporting meaningful global projects.
THE ORGANISATION
The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers' lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers' globally. We are the voice for nearly 18.5 million transport workers across the world.
We have offices in London, Abidjan, Amman, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney, and Tokyo, with members spanning the globe.
Purpose:
The ITF constitution sets out the following aims:
- To promote respect for trade union and human rights worldwide
- To work for peace based on social justice and economic progress
- To help our affiliated unions defend the interests of their members
- To provide research and information services to our affiliates
- To provide general assistance to transport workers in difficulty
Values
At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.
Equal opportunities statement:
At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.
Every day transport workers keep the world moving – connecting millions of people across our cities and countries

The client requests no contact from agencies or media sales.
Do you see yourself helping children and adults with additional needs to achieve the best life possible? Building confidence, gaining independence, experiencing freedom, having fun?
TVAP is a charity supporting children and adults with additional needs, their siblings, parents and carers. Our specialist indoor and outdoor play, recreational and learning facilities are located on a fantastic 2.5 acre site in Taplow, near Maidenhead. Here, our visitors can experience a unique range of adventurous, therapeutic and educational play activities in a safe, caring and stimulating environment.
We are looking for a Head of Charity to lead TVAP to achieve an increased impact in meeting the expectations and needs of our visitors in the ever-changing SEND environment. Working with the Board, the Head of Charity will strategically review the current landscape, new opportunities and funding possibilities to best support our visitors.
Our new Head of Charity will:
- Review the strategy and develop a multi-year implementation plan
- Maximise TVAP’s impact and reach in the community through a focused service offering
- Lead the organisation externally with key stakeholders
- Lead and inspire our dedicated and passionate team of staff and volunteers.
We are seeking someone with proven experience in a senior leadership role, who brings:
- A proven track record of delivering high quality services, achieving change and maximising opportunities
- Solid experience of building strong relationships across a range of stakeholders, including trustees, visitors, staff, funders and partners
- Experience of developing income and an understanding of managing finances
- Experience of leading, managing and inspiring teams in a collaborative working environment
- A passion for helping people achieve ‘The best life possible’ in ways tailored to their unique needs.
TVAP is committed to the active promotion of inclusivity and equal opportunities as an employer and in the provision of its services and welcomes applications from all sections of the community.
We are also committed to safeguarding and promoting the welfare of children and adults and expect all staff and volunteers to share this commitment.
If you’re interested to know more, please click on 'how to apply', where you'll see the full application pack which provides further information.
Recruitment Timetable
Deadline for applications: Monday March 23rd 2026
Initial interviews: Week of 13th April 2026
Final assessments: Saturday 25th April 2026
The client requests no contact from agencies or media sales.
Are you a customer-focused IT support professional with strong technical skills and a passion for delivering excellent service? The ITF is seeking a Service Desk Engineer to join our Global IT Service Desk, providing high-quality first and second-line support to staff across our international network.
Based in Amman, Jordan, this role plays a vital part in ensuring reliable, secure, and user-friendly technology services for colleagues across the Arab World and globally.
About the Role
As a Service Desk Engineer, you will provide end-to-end IT support across workplace technologies as part of a Global IT Service Desk. You will ensure timely incident resolution, excellent customer service, and continuous improvement of IT services.
A specialist focus of this role is Microsoft Business Applications, including Dynamics 365 CRM, Power Apps, Power Automate, and Power BI, alongside collaboration platforms such as Microsoft Teams and SharePoint Online.
You will also provide technical support for events, hybrid meetings, and remote collaboration, ensuring seamless service delivery across the organisation.
Key responsibilities include:
Service Desk Support
- Deliver first and second-line IT support, resolving incidents and requests in line with agreed Service Level Agreements.
- Log and manage support queries through a ticket management system, responding accurately, ensuring timely updates and resolutions and escalating issues when required.
- Maintain high-quality documentation within the global IT service desk system.
User Support & Collaboration
- Provide onsite technical support, including meeting room, AV, and collaboration tools troubleshooting.
- Support joiner, mover and leaver processes for ITF staff, ensuring secure provisioning and deprovisioning of access.
- Communicate solutions clearly to non-technical users and contribute to the knowledge base of the organisation.
Microsoft Business Applications Support
- Act as a primary support contact for Dynamics 365 CRM, Power Apps, Power Automate, and Power BI.
- Troubleshoot access, permissions, connectors, and configuration issues.
- Support adoption and continuous improvement of business applications across the organisation.
Event & Remote Support
- Provide onsite and remote IT support for meetings, conferences, and hybrid events.
- Troubleshoot AV and connectivity issues in real time.
Security, Compliance & Improvement
- Follow information security, GDPR, and data protection protocols.
- Contribute to service reporting, process improvement, and technology enhancements.
- Stay up to date with emerging technologies and best practice.
About You
You’re an experienced and proactive IT support professional with strong troubleshooting skills, a customer-first mindset, and experience supporting modern cloud-based platforms in a fast paced international environment.
To be successful in this role, you will have:
- Proven IT service desk experience:
- First and second-line support experience within a multi-site or international organisation, operating to service level agreements.
- Strong Microsoft ecosystem knowledge:
- Hands-on experience supporting Dynamics 365, Power Apps, Power Automate, Power BI, Microsoft Teams, SharePoint Online, and identity/access systems.
- Technical problem-solving capability:
- Strong diagnostic skills across Windows devices, peripherals, collaboration tools, and cloud applications.
- Excellent communication skills in English:
- Ability to communicate clearly with both technical and non-technical users and document solutions effectively.
- Security awareness:
- Understanding of information security principles, GDPR, and data protection responsibilities.
- Collaborative working style:
- Ability to work effectively with global IT colleagues, infrastructure teams, and stakeholders in a global organisation.
Why Join Us?
This is an exciting opportunity to join a mission-driven global organisation where your technical skills will directly support teams working to improve working lives worldwide. You’ll be part of a collaborative international IT function, working with modern cloud technologies and supporting meaningful global projects.
THE ORGANISATION
The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers' lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers' globally. We are the voice for nearly 18.5 million transport workers across the world.
We have offices in London, Abidjan, Amman, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney, and Tokyo, with members spanning the globe.
Purpose:
The ITF constitution sets out the following aims:
- To promote respect for trade union and human rights worldwide
- To work for peace based on social justice and economic progress
- To help our affiliated unions defend the interests of their members
- To provide research and information services to our affiliates
- To provide general assistance to transport workers in difficulty
Values
At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.
Equal opportunities statement:
At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.
Every day transport workers keep the world moving – connecting millions of people across our cities and countries

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Step Forward is seeking an experienced Therapeutic Service Lead to join our multi-disciplinary team supporting young people aged 11–25 with their mental health and emotional wellbeing.
Working closely with the CEO and Operations Manager, the postholder will help shape the strategic direction of the therapeutic service in line with organisational priorities. You will contribute to the smooth, safe, and effective delivery of the therapeutic service, ensuring it remains accessible, responsive, and relevant to local young people.
Key Responsibilities
· Be part of the Senior Management team alongside the CEO and Operations Manager and have a key role in the strategic direction of the Therapeutic service
· Co-ordinate the development and day-to-day management of the Therapeutic Service
· Support and line manage a small team including the Senior Counsellor and additional Counsellors & Wellbeing Workers
· Act as joint Deputy Designated Safeguarding Lead
· Work with the Senior Counsellor to help support honorary counsellors
· Manage a small caseload of clients, including assessments for newly referred young people
· Manage allocations of clients to staff and volunteers
· Ensure monitoring and evaluation systems capture the impact of our therapeutic interventions
About You
· A recognised qualification in Counselling or Psychotherapy
· Professional accreditation, or working towards it
· Minimum 5 years’ experience working with young people aged 11-25 years, including at least 3 years of providing post qualification 1:1 counselling support to young people in an organisational setting
· Experience as a team leader or as part of a management team
· Strong understanding of safeguarding principles and experience in managing safeguarding concerns
· A demonstrated commitment to supporting young people
· Confidence delivering evidence-based therapies across short-, medium-, and long-term interventions
· Experience supporting young people with a wide range of presenting issues, including: Anxiety, depression, bereavement, trauma, abuse, identity and relationships
· Ability to work independently and collaboratively within multi-agency teams
· Commitment to embracing diversity and supporting young people in Tower Hamlets
Working with Step Forward
We pride ourselves on providing inclusive, flexible, professional and young people friendly counselling and wellbeing support services. We provide services both in our own purpose built centre and also on an outreach basis in schools and community/ youth settings.
As Step Forward is a small charity our multi-disciplinary team work closely together to provide a holistic support service to young people. We expect all members of the team to take part in activities which help ensure the smooth running of the organisation and help us to reach organisational objectives.
Why Join Us
Work in a small, dedicated organisation where your expertise directly influences children and young people’s lives. Join a passionate and reflective team of staff and volunteers who embrace and uphold our organisational ethos and values to ensure we are: Inclusive, Warm, Empowering, Inspirational and Innovative.
Other terms/benefits include:
· 35 hour (FTE) working week
· Generous holiday allowance -28 days per year plus bank holidays (FTE)
· Organisational closure for 3 days between Christmas and new years
· Employer pension contribution of 5%
· Access to enhanced sick leave after probation
· Ongoing learning and development opportunities
· Enhanced maternity/paternity/adoption leave and pay
· Hybrid and remote working potential where organisational requirements allow
The client requests no contact from agencies or media sales.
Job Title: Refuge Worker
Location: This is an onsite role, located within the London Borough of Hounslow, there may be a requirement to occasionally work in the London Borough of Hillingdon.
Salary: £28, 857.12 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location)
Contract type: Full Time, Fixed Term Contract (Until March 2027)
Hours: 37.5 hours
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as a Refuge Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges. This includes safety planning and enabling women to access housing, welfare, benefits, and legal advice. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles.
As part of this role, you will be required to participate in an out-of-hours on call rota
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 20 March 2026
Iterview Dates: 6 and 7 April 2026
The client requests no contact from agencies or media sales.
Youth Focus West Midlands (YFWM) is looking for a Regional Development Lead to work as part of the Network of Regional Youth Work Units to build an inclusive and equitable approach to youth voice and youth engagement, ensuring the most marginalised and under-represented young people have their voices heard and acted upon across the UK.
The Development Lead will manage the Amplify funded programme of work across the region. This will include the facilitation of learning networks, peer support groups and peer research approaches, overseeing of project communications and delivering training and support programmes. Along with the collation of best practice around youth voice and contributing to evaluation and impact reporting requirements.
This is a part-time (17.5 hours per week) role on a Fixed Term Contract of 4 years, offering £29,000–£30,000 per annum pro-rata depending on experience (£14,500 – £15,000 before deductions). The role is remote (equipment provided) but with frequent travel required across the West Midlands. Occasional evening and weekend working will also be required.
To find out more please read the role description and person specification provided. To apply, please complete our official application form (CVs and cover letters will not be considered). The deadline for applications is 5pm on Wednesday 18th March. Interviews are expected to take place on 22nd April.

