Organisational lead jobs in Radlett, hertfordshire

Location: Hybrid working. Our flexible working policy requires everyone to be in our east London office for 25% of the time as a minimum because building in-person relationships is important to us (for this role we ask that you come to the office every week for the minimum of one day), but you’re welcome to be there more as many staff are.

Salary: £48,524 p.a.

Hours: Permanent, full-time, contract. At NEON, we work a 28 hour week - the equivalent of a 4 day standard work week. This can be done over 4 or 5 days.
Benefits:  a 28-hour week, 7.5% employer matched pension, genuinely flexible working, 20 days holiday per year (25 days pro rated for a 4 day week), plus bank holidays and Christmas break, a progressive Parenting Policy, Sabbatical Policy, and a generous staff development budget

Reporting to: Director of Operations

Application deadline: Sunday 19th July, 11.59pm

Interview dates: First round of interviews (online): Mon 3rd - Weds 5th August 2026, second round of interviews (in person): Thursday 13th August 2026

This role requires that you are resident and have the right to work in the UK

About NEON  

NEON is a capacity and infrastructure building organisation that seeks to accelerate the transition to a new economy by building the power of social movements - because without strong social movements we lack the power we need to win. We deliver trainings, develop resources, facilitate collaboration and work in partnership with key movement allies, especially in the climate, housing and migration movements. Our focus is on strengthening the organising, communications and strategy skills of social movement organisations, as well as deepening movement alignment, as we believe these are key to building collective power. As part of our work, we are looking to change the starting point in social movements from “what do we agree on” to “what can we win together?” 
 

Purpose of this role

This role is the main point of contact for staff for all people & operations support. It is crucial in providing the systems and support that NEON staff rely on to do their best work by:

• owning NEON people and operations  policies and ensuring they are understood and applied consistently and equitably across the organisation;

• guiding staff through people processes;

• overseeing the smooth running of operations  systems across the organisation.

What you’ll be doing: 

1. Lead the full lifecycle of NEON staff, including recruitment, contracts, onboarding, ongoing management, and offboarding, while overseeing and supporting the Ops Assistant to run these processes. Lead on reviewing and improving people processes and ensure anti-oppression is embedded within them.

2. Manage HR systems and records, including contracts, payroll inputs, leave, training, appraisals, probations and policy implementation, ensuring processes are accurate, well maintained and completed on time by line managers.

3. Act as first point of contact for HR queries, taking ownership of NEON’s policies, processes, culture and employee relations. Advise staff and line managers on policies, accommodations, and support needs, conduct relevant HR meetings and escalate to the Director of Ops and People when appropriate.

4. Manage monthly payroll, submitting updates to the outsourced provider, checking accuracy of pension and other deductions, implementing pay increases and paperwork, and addressing staff payroll queries or signposting them to financial guidance.

5. Line manage the Operations Assistant to a high standard using the full spectrum of management tools and approaches e.g. mentoring, coaching, challenge and feedback using the feedback guidelines, more formal performance processes. Empowering them to thrive at NEON and perform their role excellently.

6. Oversee day-to-day operational support functions delivered through the Ops Assistant, including IT and systems, GDPR processes, office and facilities coordination, health and safety, staff event logistics and board logistics, ensuring tasks are completed on time and to a high standard, following NEON’s values.

7. Support the Director of Ops and People in developing and updating people policies, procedures, and practices, staying across emerging trends, and embedding a caring, anti-oppressive culture through organisational development projects such as internal comms, team guides, manuals, and frameworks.

8. Maintain core organisational administration, including Companies House filings, insurance renewals, subscriptions, and shared organisational inboxes.

9. Participate or lead on Operations projects as agreed, (e.g. HR systems, data protection, health and safety), with clear scope and prioritisation.

10.  Actively lead on the enhancement of the Ops Peer Support Network’s community of practice as part of implementing the network strategy.

11. Play an active part in the whole NEON team, contributing to organisation-wide plans

Who you are: 

• HR & people ops experience: You’ve worked in HR or people operations before and are confident managing the full employee lifecycle — recruitment, contracts, onboarding, performance, leave, payroll coordination and offboarding. You can hold these processes end-to-end and keep them accurate, consistent and compliant, whilst ensuring they align with the values and ways of working.

• Operational systems & improvements: You’ve held responsibility for systems like HR platforms, shared drives, IT tools or project management software. You’re confident in improving how things work and embedding changes so they actually stick and work for people.

• Strong organisation & reliability: You’re highly organised, detail-focused and someone who gets things done. You can manage multiple recurring processes (like payroll cycles, HR records and compliance tasks) and keep everything on track without things slipping.

• Line management experience: You’re a skilled and confident line manager, and able to support with feedback, development and performance. You know how to balance care with clarity and accountability.

• First point of contact for HR & ops support: You’re comfortable being a go-to person for staff questions on HR, people and operations. Supporting staff and managers with clear, practical guidance and handling sensitive issues with care, confidence and professionalism.

• Working knowledge of compliance areas: Good understanding of core compliance areas such as UK employment practice, data protection and health and safety. You know how to apply these in a proportionate, practical way that fits a small organisation.

• Self-directed and collaborative: You’re able to manage your own workload and priorities, whilst working naturally across teams, actively building relationships, sharing responsibility, and making sure work is joined up rather than siloed. You’re comfortable holding your own while staying deeply connected to the wider organisation and what others need from you.

• Proven understanding of anti-oppression work and commitment to tackling all institutional forms of oppression, bigotry and exclusion

• An affinity with NEON’s aims, objectives and organisational values of solidarity, generosity and respect.

We know that people from certain backgrounds and identities are often excluded in progressive movements and we’re committed to doing what we can to correct this. 

So:

1. We particularly welcome applications from marginalised groups, especially people of colour and other ethnic minorities, people who identify as LGBTQIA, Disabled people and those who identify as working class or have done so in the past.

2. We know the work goes way beyond "diversity", it's about making the space inclusive too. So we are continuously working on that at NEON. So far this includes tangible things like a flexible work policy so people have genuine flexibility around where and when they work and a 28 hour week as standard; a gender-neutral parenting/leave policy, an anti-oppression strategy which is held at senior level given how important it is to the organisation. It also includes the day-to-day work of creating psychological safety for everyone at NEON and celebrating the wisdom of black, indigenous, queer, Disabled and other cultures in the way we work and behave

There are no formal education requirements for this role. As long as you can show us you have the skills we don’t mind where you got them from! Also important to us is your potential to learn and grow in the role so even if you don’t have 100% of the skills listed we want to hear from you. 

About us

Rainforest Foundation UK (RFUK) is a values-driven organisation working with Indigenous Peoples and local communities to protect the world’s rainforests and uphold their human rights. Since 1989, RFUK has partnered with forest peoples and grassroots organisations to secure land rights, challenge destructive industries, and influence laws and policies that safeguard forests and the people who depend on them.

Our mission is clear: to combine human rights and environmental protection to tackle deforestation. From the Congo Basin to the Amazon, our work has helped communities protect millions of hectares of rainforest. With a growing team of passionate advocates for social and environmental justice, we are committed to scaling up our impact to confront the accelerating climate and biodiversity crises.

About the role

The Head of External Relations is a key senior leadership role at Rainforest Foundation UK (RFUK) responsible for overseeing effective fundraising and communications strategies to support the organisation's work protecting rainforests and the rights of Indigenous Peoples and local communities.

Reporting to the Executive Director, this role is responsible for building RFUK’s external profile and support for its ambitious 2033 vision to scale up community-led protection of tropical forests. The position combines strategic communications, outreach, targeted campaigns, and media engagement to connect RFUK’s impactful programmes to its growing audience, supporters and funders.

This a key role in the organisation, managing a small team, working closely with the Programmes team to craft compelling narratives that drive engagement and action, with the Operations team to ensure financial sustainability, and with the Executive Director to create and implement targeted fundraising strategies.

About you

This role requires a strong commitment to social and environmental justice, the ability to form and cultivate relationships with a range of different groups, and the ability to communicate complex issues persuasively.

You’re an experienced leader with a proven track record in both strategic communications and fundraising. You’re a creative communicator who can turn complex issues into persuasive, accessible messages that drive change and support for our mission. You know how to secure significant income from foundations, corporates, individuals and major donors, and you’re confident in building long-term relationships with diverse stakeholders. You thrive on collaboration, motivate teams to achieve ambitious goals, and bring resilience and cultural sensitivity to everything you do.

Job description and benefits

Please download the full job description from our website. We offer 30 days annual leave, 4% pension contributions, Employee Assistance Programme, learning and development allowance, and four weeks of work-from-anywhere flexibility.

Location

This role is offered as a hybrid role based in our Bethnal Green, London office. The postholder will be required to work in the office 2 days per week during their 6-month probation period. This can be reviewed with their Line Manager thereafter.

Application Process

To submit your application, kindly complete the online application form by 9AM, Friday 10 July. Please be aware that the form will be anonymised for review by the panel.

Please note that CVs will not be considered.

We strongly encourage all candidates to read the Recruitment FAQs page on our website before submitting their application.

Regrettably, due to the large number of applications we usually receive, it is not possible to write to you should you not be shortlisted for an interview. If you have not heard from us within 10 working days of the closing date, please assume that your application has not been successful on this occasion. 

Initial interviews with shortlisted candidates will be held online on Thursday 16 July. Please let us know in your application if you are available to attend an interview.

Harris Hill is delighted to be partnering with STOP THE TRAFFIK to recruit a Head of Operations.

London (hybrid working) | Permanent | £42,856–£51,432

STOP THE TRAFFIK works globally to prevent human trafficking and exploitation, disrupting criminal networks through intelligence, partnerships and targeted prevention programmes.

This is an exciting opportunity to join the Senior Leadership Team and help shape the operational infrastructure that enables the organisation to deliver its mission and maximise its impact.

Key responsibilities:

• Lead the organisation's operations, ensuring effective systems, processes and compliance
• Oversee governance, risk management, policy development and data protection
• Coordinate financial planning, budgeting and operational reporting
• Lead people operations, supporting recruitment, performance management and organisational culture
• Drive continuous improvement across systems, processes and ways of working

About you:

• Experienced in operational leadership within the charity, public or private sector
• Strong knowledge of governance, compliance, risk and organisational effectiveness
• Skilled in managing budgets, projects and organisational change
• A collaborative leader who can balance strategic thinking with hands-on delivery
• Motivated by the opportunity to contribute to a purpose-driven organisation

This role would suit candidates from the charity, public or private sectors who can demonstrate transferable operational leadership experience and a commitment to purpose-driven work.

STOP THE TRAFFIK is committed to building a diverse and inclusive team and welcomes applications from people of all backgrounds, including those with lived experience.

This is a fantastic opportunity to play a key role in a growing international charity tackling one of the world's most pressing human rights issues.

For more information, please submit your CV to

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Interim Director of Finance and Operations
London | Hybrid Working (2 days per week in the office)
3-6-Month Interim Assignment
£500-£600 per day

We are working with a respected UK membership organisation seeking an experienced Interim Director of Finance and Operations to provide strategic leadership across finance and corporate services during a key period for the organisation. 

Reporting to the Chief Executive and forming part of the Senior Leadership Team, you will lead Finance, HR, Membership, IT and Facilities, ensuring strong governance, operational effectiveness and financial sustainability.

Key responsibilities:

• Lead financial planning, budgeting, forecasting and reporting
• Provide strategic financial advice to the Chief Executive, Board and Committees
• Strengthen financial controls, governance and risk management
• Oversee year-end accounts, audit and statutory reporting
• Drive operational efficiency and continuous improvement across corporate services
• Provide leadership across HR, IT, Membership and Facilities functions
• Support organisational development, culture and staff engagement
• Ensure compliance across GDPR, health and safety and regulatory requirements
• Lead and develop a high-performing corporate services team
• Support the delivery of strategic priorities and organisational change initiatives

About you:

• CCAB-qualified accountant
• Experienced Finance Director, Director of Finance & Operations, COO or equivalent senior leader
• Strong track record within charities, membership bodies, professional institutes, Royal Colleges or other not-for-profit organisations
• Experienced in working with Boards, Committees and Trustees
• Broad corporate services experience covering finance, governance, risk and operational management
• Commercially minded with a hands-on and pragmatic approach
• Strong leadership, communication and stakeholder management skills
• Able to balance strategic thinking with operational delivery

Previous experience within a membership organisation, professional body or charity would be highly advantageous.

This is an excellent opportunity to join a purpose-driven organisation and play a key leadership role during an important period of organisational development and change.

London-based with hybrid working, typically requiring two days per week in the office.

Are you a digital product leader who enjoys balancing strategy with delivery, user needs with organisational priorities, and long-term vision with day-to-day execution?
 

Great Ormond Street Hospital Charity is looking for a Senior Website Manager to lead the evolution of one of our most important digital products. Our website is much more than a website - it is where supporters discover our work, fundraisers find inspiration, donors take action, and people learn about the difference their support makes to seriously ill children and their families.

This is a high-profile role sitting within our Performance Marketing and Digital Engagement team, with responsibility for shaping the future of the charity’s digital experience. We’re looking for someone who can think strategically about where we need to go, while also being comfortable rolling up their sleeves to help make it happen.
 

You’ll lead the website product roadmap, drive continuous improvement across supporter journeys and work across a wide range of teams including Fundraising, Marketing, Communications, Technology, Data and external partners. Success in this role comes from being able to flex between strategic planning, stakeholder management, product ownership, user experience, optimisation and delivery.

No two days are likely to look the same. One day you might be facilitating roadmap discussions with senior stakeholders, the next analysing user behaviour, shaping an SEO strategy, reviewing backlog priorities with developers or testing new approaches to improve conversion and supporter engagement.
 

We’re looking for someone who enjoys bringing people together around a shared vision, navigating complexity and making confident decisions based on evidence, user needs and organisational priorities. Someone who can challenge constructively, build consensus and help teams focus on what will create the greatest value for our supporters and the organisation.
 

Salary

The salary for this role is £51,000 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Note – this job is known internally as Senior Product Manager – Website. 

Key Responsibilities

• Lead the strategic vision, roadmap and ongoing development of the charity website, ensuring it supports supporter needs, fundraising objectives and organisational priorities.
• Own the website product backlog, balancing long-term improvements, business priorities, technical considerations and user experience enhancements.
• Work closely with Technology teams, developers, analysts, content specialists and external partners to scope, prioritise and deliver digital improvements through agile ways of working.
• Champion a user-centred approach, using insight, research, testing and data to improve supporter journeys and digital experiences.
• Lead website optimisation activity, including experimentation, A/B testing, user research and conversion improvement initiatives.
• Drive the GOSH’s SEO strategy, ensuring content and technical improvements support sustainable growth and discoverability.
• Build strong relationships across Fundraising, Communications, Marketing and Technology teams, helping align priorities and bring stakeholders together around shared goals.
• Translate organisational needs and supporter insight into clear product outcomes, user stories and prioritised delivery plans.
• Manage website performance, governance, accessibility and compliance, ensuring the platform remains secure, effective and fit for purpose.
• Lead and develop a small team while building digital capability across the organisation through guidance, training and best practice.

Skills, Knowledge and Expertise

• Significant experience managing websites, digital products or digital platforms in a complex environment.
• Strong product management experience, including roadmap development, backlog management and prioritisation.
• Experience working across multiple teams and stakeholder groups, with excellent relationship-building and influencing skills.
• Strong understanding of user-centred design, digital optimisation and supporter or customer journey development.
• Experience using analytics, user research and insight to inform decisions and improve performance.
• Strong SEO knowledge and experience developing strategies that drive growth and visibility.
• Experience working with software engineers, technology teams and external suppliers to deliver digital products and improvements.
• Ability to move comfortably between strategic thinking and hands-on delivery, adapting to changing priorities and organisational needs.
• Strong communication skills, with the ability to translate complex information for technical and non-technical audiences.
• Experience leading and developing teams, creating a collaborative and high-performing environment.

This is a varied and high-impact role where you’ll help shape how people experience GOSH Charity online—from the first moment they discover us to the actions they take to support seriously ill children and their families.
 

You’ll have the opportunity to influence strategy, lead digital transformation, improve supporter experiences and work with a wide range of talented colleagues across the organisation. If you enjoy solving problems, bringing people together and creating digital experiences that make a difference, we’d love to hear from you.

Lightyear Foundation is looking for a highly organised and proactive Finance and Administration Manager to join our small, friendly and disablility charity.

This is a varied home-based role at the heart of the organisation, leading on day-to-day bookkeeping and financial administration, while also supporting governance, HR administration, CRM management, organisational systems and the smooth running of the charity.

• Salary: £26,300 - £32,800 FTE, depending on skills and experience

• Hours: 21 hours per week, worked flexibly.

• Location: Home-based, UK

• Contract: Permanent, part-time

• Closing date: 26th June 2026

• Interviews: 9th and/or 13th July 2026

We are committed to genuine flexible working and recognise that talented people balance work alongside caring responsibilities, disability-related needs, and other commitments. While the role is contracted at 21 hours per week, additional paid hours may be available by mutual agreement, offering opportunities to increase earnings as the organisation continues to grow.

As a disabled-led charity, we are passionate about breaking down barriers to STEM (Science, Technology, Engineering and Mathematics) for deaf, disabled and neurodivergent children and young people. Joining Lightyear Foundation is an opportunity to play a key role in a growing national charity, help shape our systems and operations, and make a meaningful difference to the lives of young people across the UK.

We particularly encourage applications from suitably qualified deaf, disabled and neurodivergent people.

What we offer

• Genuine flexible and remote working.

• Opportunities to develop your skills and take ownership of key organisational systems and processes.

• The opportunity to be part of a supportive, disabled-led organisation.

• A role where you can make a meaningful difference to the lives of deaf, disabled and neurodivergent young people.

• 28 days annual leave inclusive of bank holidays, pro rata for part-time employees.

More details on our website. 

You’ll be responsible for managing and improving the day-to-day membership experience; driving retention via engaging campaigns and improving processes to ensure they are all member-focussed. You will work closely with colleagues across the organisation and manage our relationships with several agencies and suppliers, ensuring a high-performing, insight-led product that delivers against ambitious income targets.

We’re looking for someone who is motivated by improving processes, optimising stewardship journeys, and ensuring that data is handled compliantly.

In this role you will influence across the organisation, working closely alongside our Retention Manager, who looks after our regular giving, gaming and appeals programmes, to ensure Individual Giving plays a leading role in delivering organisational income growth.

Join us and be a part of something truly transformative. Together, we can change the narrative around diabetes and create a more inclusive world.

Are you a strategic leader who can bring clarity, direction and momentum during periods of change?

Great Ormond Street Hospital Charity is looking for a Head of Impact and Grant Communications to lead a critical function during an important transition year for the organisation. This up to 12-month maternity cover role will provide leadership and continuity as we begin delivering against our new organisational strategy—helping ensure our teams, priorities and ways of working remain aligned, focused and effective.

This is a senior leadership role that sits at the heart of how the charity understands, measures and communicates its impact. Working across impact measurement, evaluation and grant communications, you’ll help shape how we tell the story of the difference our funding makes for seriously ill children and their families—using evidence, insight and storytelling to support strategic decision-making, fundraising and organisational priorities.
 

We’re looking for someone who can confidently lead through complexity and change: someone who brings strong judgement, emotional intelligence and the ability to create clarity in evolving environments. This role requires a collaborative and supportive leader who can empower specialist teams, build strong relationships across the organisation and maintain momentum across a broad and varied portfolio of work.
 

You do not need to be a deep technical specialist across every area of impact measurement or grant communications. What matters most is your ability to lead high-performing teams, connect people around shared goals and ensure important work continues to move forward with confidence and focus.
 

This is a unique opportunity to help shape the foundations of a new strategic chapter for GOSH Charity—supporting work that ultimately helps give seriously ill children the best chance, and the best childhood, possible.
 

Salary
 

The salary for this role is £77,919 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
 

Note – this position is up to a 12 month fixed term contract.

Key Responsibilities

• Lead the Impact and Grant Communications function during a year of strategic transition, ensuring teams remain focused, supported and aligned around organisational priorities.
• Provide leadership and oversight across impact measurement, evaluation and grant communications activity, ensuring high-quality delivery across the department.
• Support the development of strong foundations for the first year of the charity’s new strategy, helping shape processes, priorities and ways of working alongside the senior leadership team.
• Oversee how the charity measures, evaluates and communicates impact, ensuring evidence and insight are used effectively to inform decision-making and storytelling.
• Lead and support teams responsible for communicating the impact of grant funding across fundraising, communications and external audiences.
• Build strong relationships with senior colleagues, researchers, hospital partners, Trustees and external stakeholders, acting as a trusted and collaborative partner.
• Support strategic communications activity linked to major organisational priorities, including high-value funding cases, reporting and thought leadership.
• Use insight, evidence and evaluation to help identify opportunities, strengthen strategic thinking and support continuous improvement across the organisation.
• Provide leadership, coaching and support to managers and specialist teams, creating an environment where people feel empowered, informed and able to do their best work.
• Represent the directorate at senior meetings, committees and external events as required.

Skills, Knowledge and Expertise

• Leadership experience within a charity, healthcare, research, policy or related environment.
• Experience leading teams through periods of change, growth or organisational transition.
• Strong strategic thinking and prioritisation skills, with the ability to balance immediate delivery with longer-term organisational goals.
• Excellent relationship management and influencing skills, including experience working with senior stakeholders and partners.
• Experience communicating complex information clearly and effectively to a range of audiences.
• Experience leading or overseeing complex programmes, functions or cross-organisational projects.
• Ability to interpret and present insight, evidence and impact information in ways that are clear, engaging and accessible.
• Strong people leadership skills, with the ability to support, motivate and develop high-performing teams.
• A collaborative and thoughtful approach, with strong judgement and the ability to navigate ambiguity and change with confidence.

This is a high-impact leadership role at a pivotal moment for the organisation; an opportunity to help shape how GOSH Charity understands, measures and communicates its impact while supporting teams and stakeholders through an important year of strategic transition.

• 37 hours per week
• £40,000 – £42,000 per annum plus 6% pension contribution
• Remote

Rape Crisis England & Wales (RCEW) is the national campaigns and membership body for a network of independent, community-based Rape Crisis Centres working to end child sexual abuse, rape, sexual assault, sexual harassment and all other forms of sexual violence.

The 24/7 Rape and Sexual Abuse Support Line is a national service led by Rape Crisis England & Wales and funded by the Ministry of Justice.

We are looking for a values-led professional with strong digital project skills and a deep commitment to survivor-centred, high-quality services.

Job Summary

As the Digital Project & Product Lead for the 247 Support Line, you will lead the transformation and continuous improvement of the organisation’s digital support line infrastructure, ensuring the technology and processes that underpin survivor support are effective, resilient, and user centred.

This role sits at the intersection of project delivery, product management, and a genuine commitment to the survivors RCEW serves. The right candidate will understand that technology is only as good as the humans who use it and will bring both rigour and empathy to everything they do.

You will be responsible for the end-to-end delivery which, includes defining the product requirements, technology evaluation, procurement, implementation, onboarding, and ongoing optimisation. Working closely with operational teams, suppliers, and stakeholders, you will ensure that our support line products enable support workers to deliver high-quality, accessible services.

Key Responsibilities

 Programme Delivery

· Own and drive the support centre improvement programme from procurement through to live operation, ensuring delivery on time and within budget

· Manage supplier relationships, coordinate and input into the evaluation of bids, and identify, track, and mitigate risks throughout the programme

· Maintain clear, accessible project documentation and provide regular progress updates to senior stakeholders

· Coordinate across internal teams (services, technology, legal, finance) and external partners to keep work aligned and moving

Product & Solution Ownership

· Act as product owner for the support centre platform: defining requirements which meet the needs of support workers and service users

·  As part of a team you’ll evaluate technology options against a set of agreed criteria, with a focus on fitness for purpose, data security and value for money

·  Oversee the bespoke configuration of the chosen platform, working closely with the supplier

· Collaborate with the Head of Service to and I.T Lead to onboard and train the team, ensuring support line workers feel confident and prepared from day one

· Following go-live, take responsibility for the continued health and development of the support centre platform and identify improvement opportunities

·  Champion best practice in digital service design and products across the organisation, building internal capability over time

Information Governance & Data Protection

· Work closely with RCEW's Data Protection Officer and Senior leadership to ensure all aspects of the programme comply with relevant data legislation

Person Specification*

· A proven track record of successfully delivering digital or technology projects on time and within budget

· Able to manage multiple workstreams simultaneously in a fast-paced environment with evolving priorities

·  Ability to assess complex situations, identify blockers, and develop pragmatic solutions

· Ability to gather and translate user needs into product requirements; comfortable working with service design principles and working iteratively to develop or improve digital products

·  Experience and understanding of contact centre software, CRM, and/or case management platforms

·  Proven ability to work across diverse teams and communicate clearly with both technical and non-technical audiences

·  Thorough knowledge of UK GDPR and able to handle highly sensitive personal data and engage with difficult subject matter with care and professionalism

· A team player who builds trust quickly and works effectively across organisational boundaries

· Self-starter who can work autonomously, flag problems early, and drive work forward without constant direction

· A genuine commitment to RCEW's mission to end sexual violence and support survivors

Personal Attributes

We are looking for a skilled and versatile digital professional who combines strong delivery skills with product thinking. You do not need to be a technical expert, but you do need to be confident working with technology suppliers, communicating with both technical and non-technical stakeholders, and making sound decisions under pressure.

Above all, we are looking for someone who understands the importance of the work RCEW does and has a strong track record of delivering digital projects effectively.

Success in the role of Digital Project & Product Lead for the Support Line is determined by the ability to lead and coordinate the successful delivery of digital projects that enhance the effectiveness, resilience, and user experience of the national 24/7 Support Line. Working collaboratively with suppliers, internal teams, operational colleagues, and key stakeholders, the role will ensure that digital solutions are implemented safely, on time, and in line with service requirements.

Key measures of success include:

• Strong supplier engagement and stakeholder collaboration result in agreed solution designs that meet the operational needs of the Support Line.
• A robust project plan is developed and managed in partnership with suppliers, with key milestones achieved within agreed timescales.
• Virtual Contact Centre (VCC) upgrades are configured and delivered in accordance with agreed specifications, supporting improved service delivery and performance.
• Integration testing with existing systems is completed successfully, with issues identified, resolved, and signed off before implementation.
• Operating procedures, user guidance, and supporting documentation are developed or updated to reflect new processes and system functionality.
• Comprehensive training materials are produced, enabling Support Line staff and delivery partners to effectively use new systems and features.
• Training is delivered to relevant colleagues and stakeholders, ensuring operational readiness and confidence ahead of implementation.
• A structured Go Live readiness review confirms that technical, operational, governance, and business readiness criteria have been met before deployment.
• The VCC upgrades are launched successfully with minimal disruption to Support Line operations, supported by effective implementation planning, monitoring, and post-launch issue resolution to maximise adoption and service benefits.

HOW TO APPLY

To apply, please submit a CV and a covering letter (no more than two pages) explaining why you are interested in this role and how your experience meets the person specification.

RCEW is committed to equal opportunities and actively encourages applications from people with lived experience of sexual violence, and from people from communities which are under-represented in our workforce, including Black and minoritised communities, disabled people, and LGBTQ+ people.

All roles at RCEW are subject to an enhanced DBS check. The post-holder will have access to sensitive data relating to survivors of sexual violence and must demonstrate the highest standards of discretion and data security.

Eligibility

Applicants must have the right to work in the UK. Evidence of this will be required prior to appointment.

Additional Information

Please note: We reserve the right to close this vacancy early should we receive a sufficient number of applications. We therefore encourage interested candidates to apply as soon as possible.

Due to the volume of applications received, only candidates selected for interview will be contacted.

Location: London based, requiring two days per week at Society Building, 8 All Saints Street, London N1.

Interviews: Week of 6 July 2026.

Reporting to: Chief Executive Officer.

About the role

Driving sustainable growth and sector impact

We’re looking for an ambitious and values-driven commercial leader to shape the future sustainability and growth of our mission-led organisation.

As Chief Commercial Officer, you’ll lead the commercial strategy at the heart of the organisation – driving income growth, strengthening membership engagement, and building high-value partnerships that amplify our influence and impact across the voluntary sector.

As a member of the Executive Team, you’ll translate organisational priorities into a clear and ambitious commercial vision, ensuring financial resilience while delivering genuine value for members, partners and stakeholders.

Why this role matters

In a challenging and fast-changing funding and policy environment, strong commercial leadership is critical to ensuring sustainable impact. In this role, you’ll:

• drive sustainable income growth that supports long-term organisational resilience
• strengthen and grow engagement with a 17,000-strong membership community
• build influential partnerships that extend reach, reputation and impact
• lead innovation across commercial services, products and customer experience
• contribute at the highest level of organisational leadership and strategy.

This is a role for a commercially astute, strategic and collaborative leader who thrives at the intersection of income growth, partnership development and mission-driven impact.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
• five days’ volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary.

Find out more about the benefits of working at NCVO on our website.

For more information and to apply, please click on the Redirect button. We’re not able to respond to or provide feedback on every application received. 

Learn more about our approach to equality, diversity and inclusion on our website.

VIDERE

Videre is an award-winning, UK-registered NGO that exposes human rights abuses and holds perpetrators to account. We work directly with communities in stressed environments, equipping networks of activists and community leaders with the technology and training necessary to safely capture visual documentation of political violence, human rights violations, and other systemic abuses. Our aim is to ensure that the concerns and knowledge of affected communities drive advocacy, policy, and legal action.

POSITION SUMMARY

This is a critical senior role in the organisation, reporting to the Senior Director-Programming. The role is responsible for managing the organisation’s programmes across 2 locations in Sub Saharan Africa and South East Asia, line managing three people. The position provides leadership on direct programming for community-led investigations and evidence gathering as well as our CSO partnership programme in two geographies. The Head of Programmes works closely with the Senior Management Team (SMT) on critical areas including fundraising and strategic development.   

The priority for this role is the safe and high quality performance of projects. The balance between ‘doing’ and ‘managing’ in this role varies depending on available resources for each project, and the ability to create competent teams to delegate to.

Location: UK, France, Nairobi or Thailand preferred. Remote applicants considered.

Package: Pay is dependent on location.  The UK salary of £62,000 plus pension contribution will be converted using ICSC scales. All locations receive 28 days annual leave, counselling support and annual wellbeing days.

Start date: 1st September

Duration: 7 months with possibility of extension

MAIN RESPONSIBILITIES

Programme Leadership and Delivery

• Working closely with the Senior Director- Programming, lead the development and implementation of programme strategy and annual plans, ensuring alignment with organisational objectives and priorities.
• Provide strategic and operational leadership to the Project Teams for both direct investigations and local CSO partnerships, ensuring programmes are delivered safely, effectively and to a high standard.
• Act as a member of the Management Team, contributing to organisational planning, decision-making, continuous improvement and cross-organisational initiatives. 
• Work closely with the Senior Director – Programming and other colleagues to identify organisational risks, opportunities and areas for improvement. 
• Work closely with the Head of Development and SMT to contribute to proposal development, programme design and concept note drafting in support of organisational fundraising efforts.
• Maintain and strengthen relationships with donors and programme partners throughout the project lifecycle, supporting effective communication, reporting and programme delivery.
• Ensure all aspects of programme design and delivery promote diversity, equity, inclusion and responsible partnership practices.

Civil Society Partnerships and Capacity Strengthening

• Provide strategic oversight of the organisation’s civil society partnership portfolio and approach in two geographic areas.
• Oversee staff responsible for partnership implementation to design, implement and continuously improve partnership and capacity strengthening activities, ensuring they have the guidance, resources and support required to deliver high-quality work.
• Ensure partnership activities are aligned with programme objectives, organisational strategy and donor commitments.
• Contribute to the development of organisational methodologies, learning and good practice relating to partnership working and capacity strengthening.

People Leadership

• Lead, support and develop a high-performing, inclusive and collaborative team culture.
• Provide ongoing management, coaching and mentoring to direct reports, including through annual performance reviews and regular development conversations.
• Support staff wellbeing and duty of care, ensuring teams have access to appropriate support and resources.
• Work with managers and staff to identify and facilitate learning and professional development opportunities.

Financial Management

• Oversee programme budgets and spending strategies, ensuring resources are managed effectively and in line with organisational priorities.
• Monitor programme expenditure and forecasts, ensuring appropriate financial oversight and accountability.
• Ensure compliance with organisational financial procedures, procurement requirements and donor regulations.
• Support the development of programme budgets for new funding proposals and organisational planning processes.

Security, Risk and Compliance

• Contribute actively to organisational security and risk management processes.
• Ensure programme activities are delivered in accordance with organisational policies, security procedures and compliance requirements.
• Support teams to identify, assess and manage operational, programmatic and security risks.
• Maintain oversight of security considerations affecting staff, investigators, partners and programme participants.
• Promote a culture of risk awareness, responsible decision-making and proactive risk management.
• Ensure the safety and quality of operational practices, including data collection, information management, secure data storage and transfer.

Skills, Experience and Characteristics

Essential

• Professional writing and speaking in either English or French, with at least effective operational efficiency in the other language (B2 or above).
• Experience managing teams or individuals across multiple international locations
• An understanding of risk management methodologies and experience applying them
• An understanding of human rights and a strong belief in their indivisibility and interdependence
• Excellent project management skills, with the ability to plan, organize, and prioritize tasks effectively to meet deadlines and deliver high-quality results.
• Excellent stakeholder management skills, including experience working collaboratively with multi-disciplinary teams and building relationships with stakeholders at all levels.
• Strong communication and interpersonal skills, with the ability to communicate complex concepts clearly and effectively to diverse audiences.
• Flexibility and adaptability to work in a fast-paced and dynamic environment, with the ability to respond to changing priorities and requirements.
• Commitment to promoting diversity, equity, and inclusion in all aspects of work.

Preferred

• Experience with human rights research, investigations or legal cases
• Experience with filming or documentary making
• Strong technology / IT skills and/or aptitude
• Experience with fundraising or confidence in public speaking and presenting

Application Process & Timeline

• Please submit your CV (maximum two pages) and a cover letter (maximum 400 words) describing your suitability for this position.
• Applications will close on Tuesday 7th July
• Interviews will be conducted remotely.
• We intend to complete the recruitment process by 31st July
• The successful candidate should be available to start work on Tuesday 1st September.

We are committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in the human rights sector and we are committed to doing what we can to correct this. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities that we serve. Therefore, we are particularly keen to receive applications from people who identify with minority and/or underrepresented groups (whether on the basis of race, ethnicity, gender, disability, age, religion, sexual orientation, gender identity or expression, or any other legally protected status). We also value diversity in terms of personal and professional experience; believing that different ideas, perspectives and backgrounds create stronger and more creative working environments.

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. If you want to use your skills, knowledge, and experience to help fight for human rights, you could be our new Directorate Coordinator.

About the role

The Strategy and Organisational Effectiveness team help us achieve our goal of making human rights a vote winner by aligning the organisation behind our strategy. As part of the Chief Executive's Directorate, this role predominantly supports cross-organisational priorities and helps ensure alignment, communication and effective decision-making at a senior level. The Department Coordinator is also accountable for providing high-quality administrative, governance and coordination support to two of the Directors, enabling them to lead their areas effectively. In this role you will report to the Head of Strategy and Organisational Effectiveness, working closely with two other directorate coordinators and with the Impact, Evaluation and Learning Manager.

This role typically needs to spend 1 day per week in the office to fulfil the responsibilities of the role, with some flexibility. More details can be found by downloading the job description from our careers portal.

The role may be for you if:

You're skilled in…

• Coordinating complex administration and providing high-level support to senior leaders
• Managing competing priorities and organising workloads in fast-paced environments
• Building effective relationships and influencing across teams
• Communicating clearly and confidently with a wide range of stakeholders

You can…

• Work flexibly and with ambiguity, using sound judgement and discretion
• Plan, prioritise and deliver multiple tasks to tight deadlines with strong attention to detail
• Navigate complex organisational dynamics and find practical solutions quickly
• Maintain confidentiality while handling sensitive information

You collaborate and positively contribute to an inclusive culture.

You also have a good knowledge of…

• Inclusive ways of working and organisational best practice
• Governance processes and senior leadership coordination (desirable)
• The aims and values of Amnesty International and the wider human rights landscape (desirable)

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time) and 3 wellbeing days. 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares.

Apply for this role

This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. To support all candidates to perform their best at interview, we send questions 24 hours in advance. We are a disability confident organisation.

Visit amnesty.org.uk/jobs for application guidance and information on benefits, recruitment inclusion and hybrid working.

Here at HomeStart Camden & Islington, we are a small team that consist of three Family Liaison Managers (FLM's).  FLM's play a key role as the main point of contact between families, volunteers, referrers and the organisation.

Working in the local community and family homes, this is a hybrid role between the office in Kentish Town and home working.  The postholder will manage a caseload of families and oversee volunteers providing direct peer support to families in their homes and within the community. You will contribute to the recruitment, training of volunteers and lead on their supervision.  You will build positive relationships with partner agencies and help ensure families receive timely and appropriate support.

This is a varied and rewarding role requiring strong organisational skills, sound professional judgement, and the ability to work both independently and collaboratively.

We are seeking to appoint an experienced Project Development Officer to join our team as a pivotal element of our new National Lottery Heritage Fund-supported project.

The project will significantly augment our capacity to support UK synagogues in need of support to preserve their historic fabric and protect and make accessible the Jewish heritage they embody. The successful candidate will report to the Foundation's Projects Director, leading on essential organisational development and project set-up in the year 1 Development Phase of the project.

While a specialist consultant team will be recruited to implement this project during years 2-6 of the project subject to a successful Delivery Phase application, the Project Development Officer is integral to scoping and developing the delivery programme in the crucial initial planning of the project.