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Programme delivery lead jobs in Battersea, greater london

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Top job
Mothers' Union, SW1P, London (On-site)
£32,000 - £35,000 per year Pro rata'd
The Front of House & Security staff play a pivotal role within the Head Office of Mothers Union.
Posted today Apply Now
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Forces Employment Charity, London (On-site)
£40,000 per year
An exciting opportunity to join the Forces Employment Charity
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Career Ready, Remote
£37,000 - £40,000 per year
Join our team at Career Ready and bring our mission and impact to life through creative communications.
Posted 3 days ago Apply Now
Closing today at 21:18
College of Sexual and Reproductive Healthcare (CoSRH), London (Hybrid)
£51,552 - £54,347 per year
Driving High‑Quality, Innovative Learning for the Sexual and Reproductive Healthcare Workforce
Posted 1 week ago
Closing in 4 days
Victim Support, City of London (Hybrid)
Up to £34798.41 per annum
Posted 1 week ago
Scotland's Charity Air Ambulance, Remote
£48,000 - £52,000 per year
We are seeking an experienced fundraising professional to join us as Head of Fundraising at Scotland's Charity Air Ambulance.
Posted 1 day ago
Closing in 3 days
nfpResearch, London (Hybrid)
£35,500 - £39,500 per year
Posted 2 weeks ago Apply Now
Closing in 7 days
Not For Profit People, Remote
£47,000 pa (inner London weighting £3,950 pa or outer London weighting £2,475 pa)
Posted 3 weeks ago
Page 9 of 27
SW1P, London (On-site) 2.32 miles
£32,000 - £35,000 per year Pro rata'd
Part-time (25 hours per week )
Permanent
Job description

Job Title:

Front of House, Concierge/Receptionist

Team/Department:

House & Conferencing / Finance & Services

Hours: 

Job Share – 25 Hours per week (0.625 FTE)

Salary Range:

£32,000 - £35,000 FTE per annum

Contract:

Fixed Term to Permanent (12 Months)

Reporting to:

House & Conferencing Manager

Other Key Relationships:

Director of Finance & Services

House Maintenance Manager

HR & Compliance Officer (Health & Safety)

All Tenants and Staff of Mothers Union

Mothers Union 

Mothers’ Union is a women-led, international Christian movement dedicated to ending poverty, violence and social injustice in communities in the UK and around the world. 

Active for 150 years, with over 4 million members in approximately 84 countries, we work with people of all faiths and none, transforming lives, strengthening families and communities, and advocating for meaningful change.

Rooted in kindness, faith and compassionate action, we strive to create a better future where everyone has the opportunity and resources to thrive.

Role Purpose

The Front of House & Security staff play a pivotal role within the Head Office of Mothers Union, called Mary Sumner House, acting as the primary point of contact for all visitors, tenants, and clients. This role is responsible for delivering a professional, secure, and high-quality front-of-house experience while supporting the smooth day-to-day operation of a busy conference and office environment within a Grade II listed building in Westminster.

The postholder will ensure the effective coordination of meeting room bookings, uphold security and health & safety standards, and contribute to maintaining an exceptional environment that reflects the organisation’s values. Working independently and collaboratively, they will support the broader facilities and tenant management and conference operations.

Core Responsibilities

· To provide a professional, welcoming and secure “front of house” service for Mothers’ Union, acting as the first point of contact for all visitors, members, guests, tenants and clients.

· To maintain the security of the building and staff by monitoring access, CCTV and emergency procedures.

· To assist with meeting-room bookings.

· To deliver exceptional customer service and a premium experience for all tenants, clients, guests and VIPs.

· To maintain a safe, secure, welcoming and immaculate environment in line with brand standards and health & safety protocols.

 

Detailed Tasks

Front of House / Reception

  1. Welcome visitors, guests, tenants and clients warmly and professionally, ensuring a first-class, personalised and memorable experience for every arrival and departure.
  2. Manage VIP arrivals and departures with seamless, attentive and personalised service.
  3. Greet and assist professionally; provide information, directions, to desired locations and general support as required.
  4. Answer mainline overflow calls, in addition to routed room booking calls and respond to emails courteously, promptly and efficiently, redirecting or handling enquiries appropriately.
  5. Deal with any queries or concerns from guests/clients with professionalism and problem-solving skills.
  6. Create and maintain positive rapport and excellent professional relationships with guests, clients, tenants and team members.
  7. Ensure all internal and external clients feel valued and supported at all times.
  8. Receive, and distribute incoming post and deliveries acting as the building’s Post Master to include franking the outgoing MU related post.
  9. Maintain general tidiness, cleanliness and a professional standard in all front-of-house areas and customer suites.

Security

  1. Sign in all visitors and issue access passes to contractors in accordance with building procedures.
  2. Maintain lobby presence and ensure entrance doors are covered at all times.
  3. Assist in emergency situations (including fire evacuations, incident isolations and drills) and ensure common areas and fire exits remain clear.
  4. Understand and strictly adhere to health & safety policies, security measures, building access control protocols and SOPs.

Conferencing & Meeting Room Support

  1. To handle enquiries, take and manage bookings for meeting rooms.
  2. In the absence of the Conference Manager, cover bookings, administration and liaison with the facilities team to ensure rooms are set up correctly with refreshments and AV equipment.

General MU Operational Support

1. Contribute to the continuous improvement of front-of-house services and operational processes within Mary Sumner House.

2. Undertake any other duties as may reasonably be required by your Line Manager or Department Director, in line with the scope and responsibilities of the role to support the wider organisation.

Working for Mothers Union

Detailed package, benefits and wellbeing package:

· 5 weeks holiday a year, with additional paid leave when the office closes over the Christmas Break (pro rata for part-time staff) given at the discretion of Mothers’ Union

· 2 days paid volunteering leave (pro rata for part-time staff)

· Employer pension scheme with 7% employer contribution

· Enhanced maternity, paternity and adoption leave and pay

· Employee Assistance Programme including Virtual GP and Coaching

· Life Assurance

· Annual Season Ticket Loan

· Bike purchase salary sacrifice scheme (Cycle2Work)

· Eye care voucher and an allowance towards glasses

Work Location/Hybrid Working Pattern

This role will be based at our Head Office in central London and does not fall under the organisational hybrid working policy due to the nature of the position.

Working pattern is flexible for the right combination of individuals, and will be agreed in conversation with the other candidate due to the nature of the job share.

We are looking to cover the hours of 8am to 6pm, Monday to Friday ideally split into morning and afternoon shifts to allow lunchtime cover, flexibility during busier periods and sustainability to provide appropriate cover for each other during periods of annual leave.

How to Apply

Please use your CV and cover letter as an opportunity to tell us a bit more about who you are as a person. We want to understand how you as an individual are going to be a great fit for this role.

We will be scheduling first round interviews as candidates apply, we will then complete a round of second interviews with a shortlist of candidates once the advertising has closed, with the view to appointing the role as soon as possible after that.

 

Application Deadline – 31st May 2026

Right to Work

Employment right to work checks are mandatory and a legal requirement to work in the UK before you are employed. Mothers’ Union unfortunately, is not in a position to offer sponsorship for visas and all applicants will need to have, and be able to prove, the right to work in the UK on a permanent basis or for at least the duration of the fixed term of 12 months.

DBS Checks

This vacancy is subject to a DBS check if you are successfully selected.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Diversity & Inclusion

Mother’s Union is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds to apply for this role.

We are committed to being an inclusive and welcoming place to work to achieve greater results for the community we support. We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

Safeguarding Policy

Mother’s Union has its safeguarding principles embedded in all services we provide in Britain & Ireland. Mothers’ Union is committed to promoting a safer environment and culture for all involved in our projects, programmes, initiatives and activities. So that this can be achieved, it is essential to understand that this policy applies to everyone working on behalf of Mothers’ Union, namely senior managers, board of trustees, paid staff, volunteers, members, affiliates and contracted consultants.

 

Person Specification

AREAS AND CRITERIA

ESSENTIAL

DESIRABLE

Skills and Experience

Minimum 2 years’ experience in a corporate, administrative or luxury hospitality role

Experience in front of house and reception procedures, within a conferencing environment

General understanding of the charity sector and what motivates the individuals that choose this line of work

Strong IT skills, including high levels of proficiency in all aspects of Microsoft Office, especially Excel 

Experience using and interacting with iVVy (Conferencing Management) and Dynamics 365 (CRM Database)

Impeccable personal presentation; confident, welcoming and professional demeanour

Strong customer-service focus with genuine interest in people; friendly, calm and approachable

Strong communication and interpersonal skills for communicating face-to-face, in writing and by telephone with individuals at all levels

Excellent organisational, and time management skills

Evidence of working in a team and contributing to a diverse and collaborative working environment

Experience of liaising with, negotiating and managing relationships with external organisations, teams, and individuals

Personality Characteristics

ESSENTIAL

DESIRABLE

· To have a genuine commitment to the values and ethos of the Mothers Union as a Christian faith-based movement

A great team player with a pro-active, confident, and positive approach and the ability to contribute to a culture of collaborative working

The ability to work with good humour, tact, and diplomacy and to maintain confidentiality

· Positive attitude

· Ability to meet deadlines, and to work under pressure when required

Attention to detail and accuracy

Proactive and able to work well independently as well as part of a team

Passionate about achieving excellence through continual learning

Application resources
Application Instructions

Attach a cover letter to your CV. The interview process will be in 2 stages. Application Closing Date – 31st May 2026

Organisation
Mothers' Union View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 01 May 2026
Closing date: 31 May 2026 at 17:09
Tags: Christian, Faith-Based

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